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Grand Velas Riviera Maya All Suites All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$620 $372
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$3,829 $2,079
Per Guest for 5 Nights
Based on 2489 reviews
Grand Velas Rivera Maya, recipient of the Five Diamond Award by the AAA and member of the Leading Hotels of the World, is the first all-inclusive reso
Style: Exquisite Luxury and Tropical Adventure
Room & Rates
Nature View  Suite - Zen Experience - All-Inclusive (1,184 sq. ft.) - Grand Velas Riviera Maya All Suites All-Inclusive - 3

Nature View Suite - Zen Experience - All-Inclusive (1,184 sq. ft.)

REBATE: Extra: $200 Off on 5 nights Stay Details
Starting from
$620 $372
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Breakfast, lunch and dinner a la carte or buffet at three restaurants
  • Unlimited domestic and international premium brand beverages at five bars including three swim-up bars and two lobby bars
  • 24-Hour butler, concierge service (at pool and beach area) and in-suite dining
  • Work-out programs with personal trainer and exercise programs such as yoga, Pilates, capoeira, tai chi, and meditation
  • Non-motorized water sports including kayaks and boogie boards
  • All gratuities included

Amenities: 1,184 sq. ft. Zen Grand Suites are located in the Zen ambiance area of the resort. Bedding includes one king bed or two queen beds, a white goose down comforter and a pillow menu. The Zen Grand Suite features a private patio overlooking the jungle. The ensuite/private bathroom features deluxe bath amenities, a hair dryer, Jacuzzi/whirlpool/spa bath and bathrobes/slippers. Other features include a 42-inch plasma TV with premium channels and pay-per-view movies, CD/DVD/MP3 player, iPod station, alarm clock, ceiling fan, internet access, iron/ironing board, laundry service, mini bar, tea and coffee making facilities, radio, in-room safe to accommodate a laptop computer and a multi-line touch screen telephone with voicemail. 24-Hour in-room dining and valet service are available. This suite is non-smoking with individual climate control. There is a nightly charge of $150 to guarantee connecting rooms, paid directly at the resort upon arrival. Connecting rooms are subject to availability.
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Nature View Suite with Pool - Zen Experience - All-Inclusive (1,184 sq. ft.) - Grand Velas Riviera Maya All Suites All-Inclusive - 4

Nature View Suite with Pool - Zen Experience - All-Inclusive (1,184 sq. ft.)

REBATE: Extra: $200 Off on 5 nights Stay Details
Starting from
$788 $422
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Breakfast, lunch and dinner a la carte or buffet at three restaurants
  • Unlimited domestic and international premium brand beverages at five bars including three swim-up bars and two lobby bars
  • 24-Hour butler, concierge service (at pool and beach area) and in-suite dining
  • Work-out programs with personal trainer and exercise programs such as yoga, Pilates, capoeira, tai chi, and meditation
  • Non-motorized water sports including kayaks and boogie boards
  • All gratuities included

Amenities: 1,184 sq. ft. Zen Grand Pool Suites located in the Zen ambiance area of the resort. Bedding includes one king bed or two queen beds, a white goose down comforter and a pillow menu. The Zen Grand Pool Suite features a private balcony or terrace with nature views and a private plunge pool. The ensuite/private bathroom features deluxe bath amenities, a hair dryer, Jacuzzi/whirlpool/spa bath and bathrobes/slippers. Other features include a 42-inch plasma TV with premium channels and pay-per-view movies, CD/DVD/MP3 player, iPod station, alarm clock, ceiling fan, internet access, iron/ironing board, laundry service, mini bar, tea and coffee making facilities, radio, in-room safe to accommodate a laptop computer and a multi-line touch screen telephone with voicemail. 24-Hour in-room dining and valet service are available. This suite is non-smoking with individual climate control. There is a nightly charge of $150 to guarantee connecting rooms, paid directly at the resort upon arrival. Connecting rooms are subject to availability.
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Grand Class Pool Suite Oceanfront  Adults Only Experience - All-Inclusive (1,377 sq. ft.) - Grand Velas Riviera Maya All Suites All-Inclusive - 1

Grand Class Pool Suite Oceanfront Adults Only Experience - All-Inclusive (1,377 sq. ft.)

REBATE: Extra: $200 Off on 5 nights Stay Details
Starting from
$935 $494
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • $50 usd spa credit per adult per day *Restrictions apply
  • Breakfast, lunch and dinner a la carte or buffet at three restaurants
  • Unlimited domestic and international premium brand beverages at five bars including three swim-up bars and two lobby bars
  • 24-Hour butler, concierge service (at pool and beach area) and in-suite dining
  • Work-out programs with personal trainer and exercise programs such as yoga, Pilates, capoeira, tai chi, and meditation
  • Non-motorized water sports including kayaks and boogie boards
  • All gratuities included

Amenities: 1,377 sq. ft. Grand Class Pool Suites are located in the grand class ambiance area of the resort. Bedding includes one king or two queen beds, a white goose down comforter and a pillow menu. The Grand Class Pool Suite features a private oceanfront balcony or terrace and an outdoor plunge pool. The ensuite/private bathroom features deluxe bath amenities, a hair dryer, Jacuzzi/whirlpool/spa bath and bathrobes/slippers. Other features include a 42-inch plasma TV with premium channels and pay-per-view movies, CD/DVD/MP3 player, iPod station, alarm clock, ceiling fan, internet access, iron/ironing board, laundry service, mini-bar, tea and coffee making facilities, radio, in-room safe to accommodate a laptop computer and a multi-line touch screen telephone with voicemail. 24-Hour in-room dining and valet services are available. This suite is non-smoking with individual climate control.

*50 usd spa credit per adult per day, applicable to massage, facial or body wrap treatments with duration of 50 minutes or more in the Spa.  Credit is non transferable, non cumulative, non refundable, does not apply towards hydrotherapy circuit, spa boutique, beauty salon or Spa Cabanas. Credit is not combinable with any other spa promotions.

 

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Ambassador Suite Ocean View - Family Experience - All-Inclusive (1,270 sq. ft.) - Grand Velas Riviera Maya All Suites All-Inclusive - 2

Ambassador Suite Ocean View - Family Experience - All-Inclusive (1,270 sq. ft.)

REBATE: Extra: $200 Off on 5 nights Stay Details
Starting from
$1,018 $540
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Breakfast, lunch and dinner a la carte or buffet at three restaurants
  • Unlimited domestic and international premium brand beverages at five bars including three swim-up bars and two lobby bars
  • 24-Hour butler, concierge service (at pool and beach area) and in-suite dining
  • Work-out programs with personal trainer and exercise programs such as yoga, Pilates, capoeira, tai chi, and meditation
  • Non-motorized water sports including kayaks and boogie boards
  • All gratuities included

Amenities: 1,270 sq. ft. Ambassador Suites are located in the family-friendly area of the resort. Bedding includes one king or two queen beds, a white goose down comforter and a pillow menu. The Ambassador Suite features a private ocean view terrace. The ensuite/private bathroom features deluxe bath amenities, a hair dryer, Jacuzzi/whirlpool/spa bath and bathrobes/slippers. Other features include a 42-inch plasma TV with premium channels and pay-per-view movies, CD/DVD/MP3 player, iPod station, alarm clock, ceiling fan, internet access, iron/ironing board, laundry service, mini-bar, tea and coffee making facilities, radio, in-room safe to accommodate a laptop computer and a multi-line touch screen telephone with voicemail. 24-Hour in-room dining and valet services are available. This suite is non-smoking with individual climate control. There is a nightly charge of $150 to guarantee connecting rooms, paid directly at the resort upon arrival. Connecting rooms are subject to availability.
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Ambassador Pool Suite Oceanfront - Family Experience - All-Inclusive (1,270 sq. ft.) - Grand Velas Riviera Maya All Suites All-Inclusive - 6

Ambassador Pool Suite Oceanfront - Family Experience - All-Inclusive (1,270 sq. ft.)

REBATE: Extra: $200 Off on 5 nights Stay Details
Starting from
$1,103 $586
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Breakfast, lunch and dinner a la carte or buffet at three restaurants
  • Unlimited domestic and international premium brand beverages at five bars including three swim-up bars and two lobby bars
  • 24-Hour butler, concierge service (at pool and beach area) and in-suite dining
  • Work-out programs with personal trainer and exercise programs such as yoga, Pilates, capoeira, tai chi, and meditation
  • Non-motorized water sports including kayaks and boogie boards
  • All gratuities included

Amenities: 1,270 sq. ft. Ambassador Pool Suites are located in the family-friendly area of the resort. Bedding includes one king bed or two queen beds, a white goose down comforter and a pillow menu. The Ambassador Pool Suite features a private oceanfront balcony or terrace. The ensuite/private bathroom features deluxe bath amenities, a hair dryer, Jacuzzi/whirlpool/spa bath and bathrobes/slippers. Other features include a 42-inch plasma TV with premium channels and pay-per-view movies, CD/DVD/MP3 player, iPod station, alarm clock, ceiling fan, internet access, iron/ironing board, laundry service, mini bar, tea and coffee making facilities, radio, in-room safe to accommodate a laptop computer and a multi-line touch screen telephone with voicemail. 24-Hour in-room dining and valet service are available. This suite is non-smoking with individual climate control. There is a nightly charge of $150 to guarantee connecting rooms, paid directly at the resort upon arrival. Connecting rooms are subject to availability.
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Nature View Suite - Zen Experience - Special Offer - All-Inclusive (1,184 sq. ft.) - Grand Velas Riviera Maya All Suites All-Inclusive - 5

Nature View Suite - Zen Experience - Special Offer - All-Inclusive (1,184 sq. ft.)

REBATE: Extra: $200 Off on 5 nights Stay Details
Your All-Inclusive Plan Includes:
  • Breakfast, lunch and dinner a la carte or buffet at three restaurants
  • Unlimited domestic and international premium brand beverages at five bars including three swim-up bars and two lobby bars
  • 24-Hour butler, concierge service (at pool and beach area) and in-suite dining
  • Work-out programs with personal trainer and exercise programs such as yoga, Pilates, capoeira, tai chi, and meditation
  • Non-motorized water sports including kayaks and boogie boards
  • All gratuities included

Amenities: 1,184 sq. ft. Luxury Zen Grand Suites located in the Zen ambiance area of the resort. Bedding includes one king bed or two queen beds, a white goose down comforter and a pillow menu. The Zen Grand Suite features a private balcony or terrace with nature views. The ensuite/private bathroom features deluxe bath amenities, a hair dryer, Jacuzzi/whirlpool/spa bath and bathrobes/slippers. Other features include a 42-inch plasma TV with premium channels and pay-per-view movies, CD/DVD/MP3 player, iPod station, alarm clock, ceiling fan, internet access, iron/ironing board, laundry service, mini bar, tea and coffee making facilities, radio, in-room safe to accommodate a laptop computer and a multi-line touch screen telephone with voicemail. 24-Hour in-room dining and valet service are available. This suite is non-smoking with individual climate control. Guests in this section access the beach and other sections of the resort by taking a 2-3 minute shuttle at any time of day or night. There is a nightly charge of $150 to guarantee connecting rooms, paid directly at the resort upon arrival. Connecting rooms are subject to availability.
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Grand Velas Riviera Maya All Suites All-Inclusive
Carretera Cancun Tulum Km. 62 Municipio de Solidaridad, Quintana Roo, Riviera Maya, Mexico 77710

Location


Vibrant colors surround this All-Inclusive 5 Diamonds Riviera Maya resort, which will redefine the experience of luxury. Only 35 minutes from the Cancun International Airport and 5 minutes from downtown Playa del Carmen, Grand Velas Riviera Maya offers the perfect vacation escape to pamper and renew your body and soul.

Why Stay Here


  • A world class Culinary tour through five gourmet restaurants, three of them recently awarded by AAA.
  • Eight bars including a karaoke bar,  a piano bar and lounge bars with premium national and international brands.
  • The resort`s 89,305 sq. ft. incomparable world-class spa, the most highly awarded spa in Mexico
  • Spacious and elegant suites with an average size of 1,250 sq. ft. all featuring terraces and indoor Jacuzzi`s.
  • Over 1,600 feet of pristine white sand beach; one of just two in the area certified as the cleanest beaches in Mexico.
  • Premium mini bar with special amenities such as bottles of red and white wine, espresso coffee machine, bottle of signature Grand Velas tequila and a wide range of snacks

Resort Details

Grand Velas Rivera Maya, recipient of the Five
Diamond Award by the AAA and member of the Leading Hotels of the World, is the first all-inclusive resort in the world with a Five Diamond awarded gourmet restaurant by AAA: Cocina de Autor. The only resort in the area to offer a real culinary tour experience around five gourmet and three all day restaurants. The luxury suites include exotic garden views, stunning ocean views and oceanfront views for guests age 12 and up with private plunge pools overlooking the Mexican Caribbean. Grand Velas boasts the largest leading spa in Latin America and also the most awarded spa in Mexico offering guests 75,000 sq. ft. of space dedicated to balancing body and soul. Personalized personal concierge services, a cutting edge convention center, two modern kid`s clubs open daily from 9:00am - 11:00pm, teen`s club open from 11:00am - midnight makes Grand Velas Riviera Maya the ultimate resort for leisure and business travelers. An extensively high-tech convention center caters to groups in various settings. The 91,547 sq. ft. indoor flexible facilities with state-of the-art technology can accommodate from 10 to 3,000 attendees.

All-Inclusive Details

  • Gourmet breakfast, lunch and dinner la Carte or buffet at three restaurants
  • Unlimited domestic and international premium brand beverages at five bars
  • 24-hour suite service
  • Personal concierge, pool/beach concierge, baby concierge and pre-arrival concierge services.
  • Workout programs with personal trainer and fitness classes like Yoga, Pilates, Tai Chi and meditation.
  • Non-motorized watersports
  • Free WiFi
  • All gratuities included

Accommodation Details

The 539 spacious suites are located against a backdrop of stunning ocean views or soothing jungle views and divided into 3 different ambiences that serve different needs according to the vacation experience:
Zen: combines the harmony of the majestic Mayan nature with the wonderful suites that provide the necessary tranquility for families or couples; With luxury amenities, a peaceful botanical garden, an award-winning Signature Spa, a modern fitness center and one of the most beautiful pools in the resort, this section takes wellbeing to an upscale experience.
Ambassador: provides the best atmosphere for a family vacation. All the suites have magnificent views of the turquoise sea, the flora of the region, and the famous infinity pool of the resort. Moreover, the proximity of the Kids Club, Teens Club and the modern Fitness Center adds an special atmosphere to this section.  Entire families will have the opportunity to enjoy nightly themed shows and dinners.
Grand Class: is the adults-only designed ambiance, which provides complete privacy to enjoy an intimate getaway. It is the most luxurious area of the property, offering high-end amenities: private terrace with plunge pool, in-suite Jacuzzi, LOccitane toiletries, Nespresso coffee maker or even a Spa treatment in the suites comfort.
Contemporary aesthetics of the specialty restaurants located in this section, guarantees the quality and excellence of its cuisine. World-renowned chefs lead both, Piaf and Cocina de Autor.


Restaurants, Lounges & Bars

Restaurants, Lounges and Bars
Grand Velas is known for outstanding culinary experiences. From celebrity-chef focused gourmet dining to multinational themed snack bars, the delicious options at Grand Velas Riviera Maya offer a fusion of flavors, artfully presented in a relaxing atmosphere. Dining choices are plentiful and range from family friendly to fine, gourmet dining. You`ll also enjoy the convenience of 24-hour suite service, snack bars and a variety of bars including swim-up bars at the pool.

Gourmet Restaurants
CHAK-
Designed in the environment of the Mayan jungle; it offers a family-friendly environment to share unique moments with their loved ones. Enjoy a menu that integrates organic and healthy specialties from around the world.
Restaurant hours: Open seasonally for breakfast and lunch.

LUCCA-
If you are looking for a different Italian experience, this restaurant offers a family-friendly inspired by delicacies of the Italo-Mediterranean region. You can enjoy an exquisite menu with dishes that include seafood, pastas, risottos, pizzas and other culinary delights.

Restaurant hours: 18:00 - 23:00
We recommend booking a reservation

SEN LIN-
Tour the fascinating Asian cuisine in an intimate setting. All the dishes are prepared with the passion that characterizes the Chef Issac Esparza. This family-friendly restaurant is considered one of the best restaurants of its kind in the region.

Restaurant hours: 18:00- 23:00
We recommend booking a reservation

SEN LIN BAR-
Venture on a journey to exotic Asian lands with the drink menu that this bar offers. Taste extravagant cocktails such as lychee martini, before and after enjoying a delicious dinner at its brother restaurant.

Bar is open from: 18:00 - 11:00

KOI BAR-
In a contemporary and sophisticated environment, enjoy your favorite sports event. Indulge in an extensive menu of local and international Premium drinks and dance to the rhythm of the music on the dance floor.

Bar is open from: 18:00 - 3:00

AQUA BAR-
Refresh with our special drinks prepared by our experienced bartenders in the Zen Grand pool, which is the perfect oasis to cool off from the Caribbean climate of the Riviera Maya.

Bar is open from: 9:00 - 18:00

FRIDA-
The menu created by Chef Ricardo de la Vega is a gourmet masterpiece that mixes contemporary techniques with traditional Mexican cuisine. The family-friendly ambiance that characterizes this restaurant, was inspired by the Mexican artists Frida Kahlo. The AAA has awarded Frida with Four Diamonds!

Restaurant hours: 18:00- 23:00
We recommend booking a reservation

AZUL-
Located on the beautiful turquoise beach, this restaurant is ideal for families and friends. While you enjoy delicious international dishes, it provides extraordinary views of the Caribbean Sea. It has a buffet, or a special menu for those who prefer from grilled burgers, to sushi and tempura.

Restaurant hours: 9:00 -18:00

AQUA BAR-
Refresh with our special drinks prepared by our experienced bartenders in the Ambassador infinity pool, which is the perfect oasis to cool off from the Caribbean climate of the Riviera Maya.

Bar is open from: 9:00- 18:00

KARAOKE BAR-
Sing your favorite song on the fabulous stage of this bar. Enjoy the nightlife of the hotel and have fun like never before in the company of your friends.

Bar is open from: 17:00- 0:00

SUITE SERVICE-
Enjoy delicious dishes in the comfort of your suite. Choose from a variety of cooking styles; the in-suite 24-hour service is part of the All-Inclusive Luxury experience.

MINIBAR-
Your in-suite minibar is stocked daily and it is part of the Luxury All-Inclusive plan. Enjoy unlimited Premium drinks, beer and appetizers of the highest quality.

If you prefer to enjoy a delicious meal in the comfort and privacy of your luxury suite; a 24-hour dining service is available as part of your all-inclusive experience.

Pools & Spas

Signature Spa

Considered the largest Leading Spa in Latin America. It offers luscious spa treatments carefully crafted to sooth your mind, body and soul. The unique services can be offered in the privacy of your suite or in a relaxing outdoor pavilion overlooking the turquoise Caribbean waters. Built amid the lush jungle that hugs the resort. It covers an area of 76,640 sq. ft. that contains 40 luxury treatment suites appointed with beautiful native art and separate hydrotherapy facilities for men and women. Its extensive treatment menu includes massage therapies for men, women and couples; body treatments and wraps, facials and the decadent Riviera Maya Water Journey. The spa is open from Tuesday through Sunday.

Entertainment & Activities

  • Snorkeling and bicycle tours
  • Beach volleyball
  • Water polo
  • Ping Pong
  • Bocce ball
  • Mixology classes
  • Basketball
  • Flag football
  • Darts
  • Treasure hunts
  • Arts and crafts
  • Sand castle building
  • Non-motorized watersports including kayaks, pedal boats and boogie boards
  • Yoga, Pilates, capoeira, tai chi, and meditation
  • Rental catamarans and boats
  • Scuba diving lessons and fishing trips

Nearby

The Riviera Maya is an adventurers paradise! From the beautiful clear waters to the tropical jungles, there is much to explore and enjoy. Nearby attractions include:

  • Sian Kaan Biosphere Reserve
  • Xel-Ha and Xcaret
  • Kayaking Tours
  • Swimming with Dolphins
  • Tours of Ancient Mayan Ruins and Pyramids of Tulum
  • Chichn Itza
  • Coba

AMENITIES:
  • AAA 5-Diamond Resorts
  • All-Inclusive
  • Babysitting (+)
  • Beach Service
  • Beauty Shop/Salon (+)
  • Business Center (+)
  • Car Rental Desk (+)
  • Children's Program
  • Concierge Desk
  • Dry Cleaning Service (+)
  • Event Catering (+)
  • Fitness Classes
  • Fitness Facility
  • Kiddie Pool
  • Laundry Services/Laundry Facility (+)
  • Lounge/Bar
  • Luxury Resorts
  • Medical Services (+)
  • Multiple Swimming Pools
  • Non-Motorized Water Sports
  • Parking
  • Pet-Friendly (+)
  • Restaurant
  • Shopping (+)
  • Spa Services (+)
  • Swim-Up Bar
  • Valet Parking
  • Wireless Internet (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2489 reviews
from Austin, Texas
Submitted on 19-05-2016
Best all-inclusive resort property I've ever stayed in Mexico or otherwise. Best in class experience and the service was impeccable from check-in to departure. Personal concierge was a nice treat and helped to assist with a special Mother's Day celebration treat without our asking. Special thanks to Sebastian for making our stay extra special.
from Alexandria, Va
Submitted on 19-05-2016
My wife and I recently celebrated both an anniversary and a birthday at this amazing property. Having traveled most of the globe, Grand Velas is unquestionable on of the finest resorts we have ever stayed. The ambiance and staff should place this destination at the top of anybodies bucket list.
from Miami, Florida
Submitted on 23-05-2016
Grand Velas exceeded our expectations! We have been to the Riviera Maya previously, and this was worth the extra money. Best facility, food, drinks, and spa of any resorts we have visited. The restaurants and lounges were lively and fun, but it still feels quiet and relaxing. It's very close to Playa del Carmen, which is a great town to visit.
from Clifton Park, New York
Submitted on 25-05-2016
We recently stayed at the Grand Velas-Riviera Maya Resort from May 13th-20th as our Birthday trip. To say this trip was an experience of a lifetime, is an understatement. We certainly had reservations coming to Mexico- Was it safe? Could we get sick from the water? Would we be able to navigate and enjoy even though we spoke no Spanish? After much research, we decided to give it a go, and, now we plan to return EVERY year! We stayed in the Zen portion of the Grand Velas resort and it was perfect ... Read more
from London, United Kingdom
Submitted on 25-05-2016
Spent a week, combined pleasure and business meeting. Great staff, excellent food, excellent service. A diverse environment with the beach hotel and a separate hotel on the jungle/preserve side. Good wifi that actually works almost all the time. Excellent restaurants, all different. The buffets make it difficult to stop eating. Great beach with very shallow water offshore. Had I realized how good the spa was I would have spent much more time there.
from Oak Park, Illinois
Submitted on 30-05-2016
Best most relaxing vacation we've ever had. Stayed in Zen. Beautiful. Everyone on staff very friendly and dedicated to top notch service. The facility was very clean and well maintained. Food made to order was exceptional. French, Asian, Mexican and Italian cuisine.
from
Submitted on 30-05-2016
As advertised they really do take luxury all inclusive to the next level. Beautiful property. Food was very consistently good and lounges are stylish and fun. Piaf and Frida were our favorites. We stayed in the Grand Class setup with plunge pool. Ocean view was really nice. Adult pool was a bit tough to get chairs at times which can be frustrating. But the pool bar staff were very accommodating. Great gym/fitness center. And far and away the best spa I've ever been too. The aqua therapy setup sh... Read more
from Fort Myers, Florida
Submitted on 31-05-2016
Enjoyed our recent stay at Grand Velas ! Such beautiful and well cared for grounds. We especially enjoyed the food ! We have stayed in other resorts in the area and Grand Velas has the others beat. The staff was wonderful and enjoyed the special attention from Marcos at the pool and beach ( Grand Club area).
from Menominee, Michigan
Submitted on 01-06-2016
The Grand Velas was an AMAZING property! They have such dedicated staff from check in to check out! I highly recommend staying here! We relaxed for breakfast at the Bistro/thanks Antonio! Maggie was exceptional at the water exercises, volley ball games and eco walks [she really goes above and beyond in customer service and should be commended for her work ethic]!
from Austin, Texas
Submitted on 02-06-2016
May 28th to June 1 2016 - Two adults and three kids (14,13,8) Recommended by our travel agent (Hiatus Travel) because it was higher end all-inclusive that caters to kids. Did not disappoint and will be coming back in the future. Note - we went over Memorial Day weekend and that has pros and cons. The Pro is that it is not very crowded with kids since most of the US is still in school. Texas gets out the Friday of that weekend. The Con is that the kids club and the teen club was very empty s... Read more
from Fort Sill, Oklahoma
Submitted on 20-06-2016
Overall beautiful property, great food and drinks. Service on the beach was amazing.Poolside bar hours are a bit inconvenient though and if you are looking for that wild Mexico vacation this isn't the resort to find it at, however I did enjoy my stay!
from Accokeek, Maryland
Submitted on 21-06-2016
Staff made it very hospitable during our visit, food was outstanding. We were so delighted with everything, tours, our room, the scenery was excellent and staff, I can not say enough about the staff...professional, knowledgeable and caring. We could not ask for any better, awesome hotel, beautiful people and luxurious place to be for your anniversary. I like to thank you and the staff of Grand Velas Riviera Maya for well put together stay...thank you!
from San Antonio, Texas
Submitted on 21-06-2016
The food, service and ammenities are all impeccable. Our personal concierge, Daniela Alvarez was phenomenal and made an already great resort even better. You definitely get what you pay for. I highly recommend this place. We will definitely go back.
from Macomb, Michigan
Submitted on 21-06-2016
Excellent service...loved our personal concierge. The food was amazing and had a great selection for everyone. The portions were a little small but quality and taste at all restraints was amazing! . Loved the pool and daily foot and head massages. We have recommended the Grand Velas to many people and also look forward to returning!
from Columbus, Ohio
Submitted on 21-06-2016
We stayed here in January of 2014, and somehow I forgot to write a review, and a 5 star review is well deserved for this property! We just visited Cancun again, and wish we would have stayed here again....live and learn. The landscaping, quality of everything around, the room, service, food, pools, bars....all beyond perfect! I can't say enough about this place, and all the other positive reviews on here have pretty much told it all....next time in Cancun this is the only place we will stay!
from Thousand Oaks, California
Submitted on 23-06-2016
We stayed at the Grand Velas in mid-June. The resort is gorgeous. The amount of care they put into keeping up the quality of the grounds, pool, restaurants, etc., is really extraordinary. -- I'm a beach person and the beach at the GV is just decent. It has nice sand and a wide beach, but swimming is just okay. Rocky. The artificial reef isn't attractive and the buoys tend to ruin the view. I'm not a big pool person, but the GV pools are so amazing that it makes up for it -- a bit. -- The r... Read more
from San Francisco, California
Submitted on 29-06-2016
I just got my photos and they are the best I've ever seen so far. The photographers were very professional. We were very impressed with the quality of the photos. Excellent customer service from the beginning to the end. We highly recommend this company.
from Marysville, United States
Submitted on 02-07-2016
This resort lives up to its reputation. Beautiful grounds, quite rooms and excellent service. The spa was amazing, the hydro experience was like nothing I have had before. Every staff member makes eye contact, acknowledges you and call you by name. Restaurants were amazing, most all inclusive resorts don't even come close to the food quality offered here. The high end alcohol is a major plus. Will return and highly recommend to anyone who is looking for a relaxing vacation.
from New York City, New York
Submitted on 04-07-2016
This is the second time I have stayed at this resort and it was perfect both times. The staff are not only attentive but fun to be around. They really go out of their way to make the vacation luxurious. Leonila who booked our room was incredibly helpful and set the tone for the trip. She made great recommendations and insured we had a fantastic room. Also our concierge Paola was a joy to see each day. She went above and beyond to help us with reservations and her advice was exactly right. ... Read more
from
Submitted on 07-07-2016
This was our third trip to an all-inclusive. We chose Grand Velas based on TripAdvisor reviews, and because we wanted to get away from the Cancun crowds. It far exceeded our expectations! The Zen complex better suited our budget, however no expense was spared in providing first-class quality, luxury and attention-to-detail. Zen is quieter and about 5F than beachfront, providing the ULTIMATE relaxing venue. The shuttle to the Ambassador and Grand Class complexes were speedy. All staff (at all l... Read more
from Los Angeles, California
Submitted on 08-07-2016
My father took our family and my sisters family to The grand Velas. The food was outstanding in every restaurant. The facilities are incredible. Pools, beach, spa..all first class luxury. But truly what makes this place exception is the staff. Every interaction is a pleasure. Pedro and Enrique at the pool made each day perfect. The concierge is there for you every step of the way. The person who trains this staff and maintains the level of excellence needs to be acknowledged. Lastly the... Read more
from Sacramento, California
Submitted on 08-07-2016
Having a passion for travel , staying in nice resorts,awesome customer service and eating gourmet food it is very hard to fine the best of everything in one place. But this place does not come short in any of these departments This place puts Four seasons , Ritz Carlton and St Regis to shame. with incredible spacious rooms ,outstanding cleanliness , a service that is above and beyond all expectations and top it off a true gourmet food in almost every restaurant that it is mind boggling why they... Read more
from Monticello, Arkansas
Submitted on 10-07-2016
It is our second visit to this hotel. I think 5 star rating does not do justice to this hotel, it should be 10 star. The property is very large. It has 3 hotels on site. Zen is located in the middle of the property, which includes rooms, spa and large meeting spaces for conferences or receptions. Ambassador and Grand Ambassador are both ocean front, the latter one is for adults only. We stayed at Ambassador. You can use facilities at any site, the hotel provides prompt shuttle anytime. The rooms... Read more
from Lubbock, Texas
Submitted on 10-07-2016
Massive rooms with very gracious servers at every turn. Staff went out of their way at every turn to make things a fantastic experience. One evening our group had a cocktail function on the lawn outside our room, which was on the first floor. There were no chairs at the reception and my father couldn't make it over, rather he sat on our marble patio. Noticing him watching, one of the servers, Carlos Armos took the initiative to come across the lawn to the patio to see if he could get him any... Read more
from Warsaw, Indiana
Submitted on 10-07-2016
The amenities, food, spa and service were unparalleled. We loved bistro for breakfast and be sure to request Daniel. He was so attentive, accommodating and friendly! He completely went out of his way to make our experience the best it could be. If you love trying new foods, Cocina de Arturo was some of the best food I've had!
from Meridian, Mississippi
Submitted on 10-07-2016
Where do I begin? This place is a truly amazing piece of paradise!The location is perfect. It is a secluded private resort located on a beautiful strip of white sand beach. The drive in is an adventure from the grand entrance to the lush tropical jungle. The rooms are roomy and well decorated. The restaurants are truly five star. Unlike other all inclusive experiences, this resort has high quality food and drink choices throughout. Even room service is a dinning experience. There are activities... Read more
from Puerto Aventuras, Mexico
Submitted on 11-07-2016
My entire family (all 14 of us) felt we were in the lap of luxury! The attention to detail and service was unmatched. They even came by our lounge chairs on a regular basis and cleaned our sunglasses. They offer pool side massages!!! My granddaughter wanted a coconut and they sent Sergio up a palm tree with a machete. She got to try her first taste of pure coconut milk. The food was wonderful and the room service fantastic. And I must send out a special thank you to our personal conci... Read more
from Waterloo, Indiana, United States
Submitted on 12-07-2016
Top notch service. Awesome staff especially Geraldo at the beach. He attended to our every need and was so friendly. Claudia was great too. My husband got hurt and she did all she could to make sure he was taken care of. Excellent food, drinks and service. We had the massages one day and got to go back for the hydro therapy the next. The Zen area pool is quiet and serene. We liked that pool best. We mostly hung out by the ocean. We were there with Edward Jones group and they really made it speci... Read more
from Wilmington, North Carolina
Submitted on 14-07-2016
Second time to this resort, my sister and I stayed previously about 4 years ago. The property is stunning, clean, and well appointed. Overall my experience with this resort was fantastic, but seeing as you're paying out the nose for this vacation, I have the following comments: The bar staff at the Grand Class pool was not as friendly/accommodating this time around. When we arrived we went down to the pool and tried to ordered food at 5:45pm (greeter staff had assured us it was open until 6:00)... Read more
from Frisco, Texas
Submitted on 15-07-2016
Airport - I have traveled the world and have NEVER seen a cluster like this. Golf - Could not enjoy the very expensive vacation due to SWARMS of mosquitos. Even during high noon there were swarms. My husband played 5 courses during our 7-day stay and we left early from golf twice because we were EATEN ALIVE! I hired a taxi to go to the store for repellant. The hotel gave us some Eco-friendly stuff that was totally useless. Exquisite courses in A+ condition. We went at the end of June. ... Read more
from Miami, Florida
Submitted on 16-07-2016
Special thanks to Exec. Chef Mario Lopez, and to chefs Connie and Humberto, Bistro. Our great appreciation and thanks to those two wonderful persons who took care of us in the Bistro: Gilbert and Myra; they always went the extra miles to make us feel in paradise, and we did not want to go other restaurants of the resort, with the exceptions of Piaf and Lucca. But --and allow me to insist, please-- Gilbert and Myra make the difference. Gilbert, the snail you made for me from the stirrup is disp... Read more
from Virginia Beach, Virginia
Submitted on 16-07-2016
Just got home from a great stay at the Grand Velas. My wife and I took our two daughters, age 18 & 21. This was one of the best family travel experiences we have had as a family. The quality of facilities, food, & service were top notch. The drinks are definitely NOT watered down like other all inclusives. There are a couple of things that will surprise you. First, all of your food, including the buffet, is rung up with a bill. They say this is to control inventory, but I think it is a wa... Read more
from Exeter, New Hampshire
Submitted on 20-07-2016
We are enjoying our first visit since the kids turned 5 and older...and can both stay in the kids club. We've enjoyed time alone over wonderful dinners and the boys dine w their new friends and play into the night! Special thanks to Karla and Bety for going above and beyond! We appreciated their updates and stories of the fun our boys had that evening. It's clear they took the time to get to know them and enhanced our boys, and our visit, to Grand Velas! We will return this winter and look fo... Read more
from
Submitted on 20-07-2016
My husband and I visited the Grand Velas for a family vacation in late June with our four children, ages 30, 27, 24, and 14. We stayed in the Ambassador and Grand Class sections and were not disappointed. The resort is amazing, grounds are beautiful, food was top-notch, but the best part of the resort was the people. We felt that everyone we encountered wanted to ensure that we were happy- such amazing customer service. I especially want to acknowledge Ernesto- our breakfast waiter in Bistro... Read more
from Meridian, Mississippi
Submitted on 20-07-2016
First of all, this place is absolutely beautiful. The grounds, the pool, the beach and the rooms are kept in perfect order. The level of service is amazing. The staff is so friendly and will bend over backwards to ensure that your every need is catered to. The food is definitely top notch! The buffets have more choices than you can get through in a week and the food at the other restaurants is exquisite and plated like works of art. I would highly recommend the Grand Velas to anyone and I c... Read more
from
Submitted on 20-07-2016
This is our third visit to this resort, the first in 2013, then in 2015, and now in 2016. We love the dining experiences, the world class spa, and the top notch service. This stay we were lucky to have our Grand Class beach server Bautista. He was very attentive to us without being pushy. He made sure we had everything we needed and was quick to respond to our every wish. I highly recommend others check out the beach near the adults-only Grand Class pool. At the beach you can ask for Bautista, a... Read more
from New York City, New York
Submitted on 20-07-2016
This was my second time at the resort, beautiful beach, amazing spa and terrific service at top notch restaurants! Daniel at Bistro is an exceptional waiter, very attentive, extremely friendly, very knowledgable on menu and willing to go above and beyond to accommodate diners. Food was great at all five restaurants, favorites Bistro, especially for breakfast, Frida, Lucca, and Sin Lein. The hydrotherapy circuit at the spa is an amazing addition to your massage. Fantastic Resort!
from
Submitted on 21-07-2016
Stayed at the GV in early July. Had very high expectations of the service, food, amenities, etc, and we were not disappointed by any aspect. Highly recommend this property. My only would be to focus more on their Wine selection. When you are having a wonderful meal, a little better quality of wine would have been nice. We stayed in the Zen section and never waited more than just a couple of minutes for the van service to the Ambassador section. We really enjoyed staying in the quieter area... Read more
from Bloomfield Hills, Michigan
Submitted on 22-07-2016
The Grand Velas Riviera Maya is an incredible resort. It has wonderful views and the pools are so pristine. The food was outstanding no matter what restaurant we chose. The staff was so attentive. What amazed me most about the staff was their helpfulness and they all seemed to enjoy their jobs. They went out of their way to find answers for us. This resort pays attention to the details and our stay was very relaxing thanks to the staff.
from Cedar Rapids, Iowa
Submitted on 22-07-2016
My family and I have scuba dove in the past but the service here was exceptional and I loved that we were able to go right off of the coast of the beach. We were gone for only two hours and we did a two tank dive. I recommend Manuel, he was caring, punctual, and professional.
from Winter Harbor, Maine
Submitted on 22-07-2016
As soon as you enter the property, your ushered away from all your worries. Your relaxation is the only goal of everyone of the staff. All the food is very high quality and prepared with care. From the upscale style restaurants, the pool side fare, and even the room service it's all good. The pools are clean and include swim up bars! The beach is shallow, but groomed. Two downsides, the mini bar restocking is very inconsistent. You always have to call them when you retire at night, to restock co... Read more
from Mexico
Submitted on 25-07-2016
In the summer of 2015 my family and I travelled to the riviera for a week of absolute isolation and comfort, since the day we arrived at the Velas we found tranquility knowing how it had everything you need to feel comfortable. The main pool in the Ambassador area is very big, and has bar as well as many jacuzzis in the pool. The food was part of the great adventure, I probably had dinner twice for eight days due to hotel's extravagant menu; you can order from chicken tenders to very fine pieces... Read more
from
Submitted on 26-07-2016
My husband and myself stayed 4 days and 3 nights. We didn't want to come home. Everyone was so friendly, and welcoming. The resort is beautiful, clean, and very safe. The food is immaculate. I'm a vegitarian but my husband isn't. There were so many options for us both. Yoselin our concierge was the best. I adored her!!! Luis was awesome as well! I will so miss it all.. definitely will be returning very soon!
from Ankeny, Iowa
Submitted on 27-07-2016
My husband's company took about 100 employees here for a rewards trip. It was our first time staying at an all-inclusive resort and it was amazing. The property is beautiful, set back from the main road (the entrance is very impressive) and located right on the Riviera Maya beachfront. The staff was very attentive, offering cocktails and assistance right away as we checked in. The majority of staff spoke English, so that was a relief as my high school Spanish skills were rusty. Our room was ... Read more
from Brandon, Florida
Submitted on 28-07-2016
I had Pedro and his partner at the Ambassador pool and he was simply amazing! He was very very attentive to every little detail, and by the third day, he seemed to be able to read my mind and i didn't have to hardly ask for anything, it just magically appeared. I honestly don't know how he managed it. Carlos from water aerobics at the Ambassador pool was also phenomenal! HE made activities even more enjoyable, and was very personable and always made an extra effort to make my entire family feel ... Read more
from Orwigsburg, Pennsylvania
Submitted on 10-08-2016
If you are looking for a relaxing vacation grand velas is for you. The resort is amazing and the staff is even better. If you are going to the main pool look for Pedro. He is fantastic and will take great care of you. Make sure to book a reservation at Piaf. It is the best restaurant on the property! And the spa....words can't do the spa justice. This was my second stay and I just booked my next one for March 2017!!
from
Submitted on 06-09-2016
While I have a few small criticisms, they do no warrant any detail or explanation as the setting, property and staff dwarf those minuscule concerns. In short, the property is immaculate and provides a sense of exclusivity no matter what part of the property you occupy. Often, we focus the vacation on culinary aspects first with the rest to follow. If you share in that order of importance, you will not be disappointed. The quality of the food, presentation and service at each restaurant, includin... Read more
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