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Grand Palladium White Sand Resort and Spa - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$463 $278
Per Adult Nightly
Hotel + Flight from
Starting from:
$2,349 $1,509
Per Guest for 5 Nights
Based on 2478 reviews
Grand Palladium White Sand Resort and Spa is built on an estate of 3000 acres, right on the sea front and near a superb access to the beach.
Room & Rates
Junior Suite - All-Inclusive - Grand Palladium White Sand Resort and Spa - All-Inclusive - 1

Junior Suite - All-Inclusive

Starting from
$463 $278
Per Adult Nightly
All Inclusive Features:
  • Buffet breakfast and lunch
  • Buffet dinner or in one of the specialties restaurants, with A la carte service, previous and limited reservations. (In the specialties restaurants dinners are limited to three dinners for one week stays and four dinners for two weeks stays)
  • Room Service from 11:00am - 23:00pm
  • Domestic and international drinks with or without alcohol, including at the Disco, wine of the house with lunch and dinner
  • Specialties restaurants with reservation
  • Cocktails and a selection of international drinks of ``Superior`` quality in the Desvan bar.
  • 24 hours snack service
  • Free access to the gym, jacuzzi, sauna and steam baths.
  • Non-motorized water sports and other different sport activities.
  • Free Wi-Fi (Basic Service)
  • All gratuities included
Amenities:The hotel offers its guests luxurious and spacious rooms with two double beds or a King-Size bed, all of them with a fully-fitted bathroom complete with shower or bath and a hairdryer, air conditioning, ceiling fan, telephone, satellite TV, safety deposit box, internal information channel, internal movie channel, mini-bar, terrace, coffee- and tea-making equipment and iron. The Junior Suites rooms also have a sofa bed and hydro-massage bath.

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Suite - All-Inclusive - Grand Palladium White Sand Resort and Spa - All-Inclusive - 3

Suite - All-Inclusive

Starting from
$501 $301
Per Adult Nightly
All Inclusive Features:
  • Buffet breakfast and lunch
  • Buffet dinner or in one of the specialties restaurants, with A la carte service, previous and limited reservations. (In the specialties restaurants, dinners are limited to three dinners for one week stays and four dinners for two weeks stays)
  • Room Service from 11:00am - 23:00pm
  • Domestic and international drinks with or without alcohol, including at the Disco, wine of the house with lunch and dinner
  • Specialties restaurants with reservation
  • Cocktails and a selection of international drinks of ``Superior`` quality in the Desvan bar.
  • 24 hour snack service
  • Free access to the gym, Jacuzzi, sauna and steam baths.
  • Non motorized water sports and other different sport activities.
  • Free Wi-Fi (Basic Service)
  • All gratuities included
Amenities:The hotel offers its guests luxurious and spacious rooms with two double beds or a King-Size bed, all of them with a fully-fitted bathroom complete with shower or bath and a hairdryer, air conditioning, ceiling fan, telephone, satellite TV, safety deposit box, internal information channel, internal movie channel, minibar, terrace, coffee- and tea-making equipment and iron. The Junior Suites rooms also have a sofa bed and hydro massage bath.

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Mayan Suite - All-Inclusive - Grand Palladium White Sand Resort and Spa - All-Inclusive - 2

Mayan Suite - All-Inclusive

Starting from
$558 $335
Per Adult Nightly
All Inclusive Features:
  • Buffet breakfast and lunch
  • Buffet dinner or in one of the specialties restaurants, with A la carte service, previous and limited reservations. (In the specialties restaurants dinners are limited to three dinners for one week stays and four dinners for two weeks stays)
  • Room Service from 11:00am - 23:00pm
  • Domestic and international drinks with or without alcohol, including at the Disco, wine of the house with lunch and dinner
  • Specialties restaurants with reservation
  • Cocktails and a selection of international drinks of ``Superior`` quality in the Desvan bar.
  • 24 hour snack service
  • Free access to the gym, jacuzzi, sauna and steam baths.
  • Non-motorized water sports and other different sport activities.
  • Free Wi-Fi (Basic Service)
  • All gratuities included
  • Maximum capacity 2 people
  • Garden and sea views
  • Bathroom with window
  • Hydro-massage bathtub
  • Outside Mayan style shower
  • Bathrobe and slippers
Room has a private entrance from outside. King-Size bed, all of them with a fully-fitted bathroom complete with shower or bath and a hairdryer, air conditioning, ceiling fan, telephone, satellite TV, safety deposit box, internal information channel, internal movie channel, mini-bar, terrace, coffee- and tea-making equipment and iron.

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Grand Palladium White Sand Resort and Spa - All-Inclusive
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad Akumal, Riviera Maya, Mexico 77710

All guests are able to use all the facilities of the Grand Palladium Kantenah Resort and Spa, the Grand Palladium Colonial Resort and Spa and the Grand Palladium Rivera Resort and Spa, with the exception of The Royal Suites.

The resort was constructed respecting the flora and fauna of the area, with all buildings blending into the surroundings. The design is an example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

All-Inclusive Features: Breakfast and lunch in buffets, dinner in buffet or in one of the specialties restaurants, with à la carte service, previous and limited reservations. (In the specialties restaurants, the dinners are limited to a right of three dinners for one week stays and four dinners for two weeks stays). FREE 24-hour local and international beverages with or without alcohol (also included at the discotheque), wine of the house with lunch and dinner, cocktails and a selection of international ``Superior`` quality drinks in the Desván bar, and at the Hemingway Bar (Non-smoking Bar) and the Churchill Bar (for smokers). Snacks are provided 24 hours a day, Room Service from 11:00am - 23:00pm, FREE access to the gym, access to the wet areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $10USD fee per guest, per day for Grand Palladiums guests. Our Royal Suites guests have their entrance included in their stay. Also there will be offers and special attentions towards our guests.
. Non-motorized water sports and other different sport activities. 24-hour snack service at the Beach Bar. Mini-bar in the rooms restocked 3 times-a-week (additional replacements at an extra charge).

Guests of the Grand Palladium White Sand Resort and Spa will be able to choose between the 13 restaurants at their disposal. 5 of these restaurants are buffet-type cooking with show-cooking Where the guest are able to enjoy the most exclusive international cuisine and choose from a wide and varied selection of hot, cold or cooked to order dishes.

All-Inclusive Details

  • 24 Hours All Inclusive Resort
  • Accommodations as selected with balcony or terrace
  • In Room Amenities: Hairdryer, Air Conditioning, Ceiling Fan, Telephone, Satellite TV, Safety Deposit Box {BAD TAG: Unable to locate view helper class ($)}, Internal information channel, Internal movie channel, Mini-bar, Coffee- and Tea-making equipment and iron
  • Room Service from 11:00am - 23:00pm
  • FREE Wi-Fi
  • All meals included every day {BAD TAG: Unable to locate view helper class (buffet)}
  • Snacks
  • 13 Restaurants including 5 Buffet-type cooking with show-cooking and 8 Á la carte Specialty where they can enjoy Mexican, Mediterranean, Japanese, Steak house, Italian, Asian, Brazilian and grill-barbecue cooking
  • 13 Bars including 5 swim up bars
  • Unlimited Beverages Including Domestic Alcoholic and non-Alcoholic
  • 4 Marvelous pools, outstanding among which is the 3,224 square meter lagoon pool all including a Jacuzzi {BAD TAG: Unable to locate view helper class (4)}
  • Discotheque
  • Spa with complete gym, Jacuzzi, sauna and steam baths {BAD TAG: Unable to locate view helper class ($)}
  • Orchid grove
  • Marvelous walkways surrounded by vegetation and ecological trails
  • Tennis courts
  • Minigolf course integrated into the vegetation
  • Archery
  • Multi-purpose sports area
  • Beach volleyball
  • Water Sports ($)
  • Three lagoons, two with beautiful flamingos and one with crocodiles
  • Great `El Ranchito` Miniclub for the little ones {BAD TAG: Unable to locate view helper class (4)}
  • Large covered theater {BAD TAG: Unable to locate view helper class (where)}
  • Planned activities by resort entertainment staff throughout the day
  • Nightly Entertainment
  • Beautiful beach and infinite gardens
  • All gratuities
  • HONEYMOON FREE PACKAGE: Gifts in room upon arrival, Free Room Upgrade {BAD TAG: Unable to locate view helper class (subject)}, Late Checkout, One Additional Voucher for Romantic A-la Carte Dinner. Marriage certificate dated within past 60 days must be presented at check in to receive package. {BAD TAG: Unable to locate view helper class (note:)}

  • The Baby Clubs: {BAD TAG: Unable to locate view helper class (ages)} and Mini Clubs {BAD TAG: Unable to locate view helper class (ages)} of the Palladium brand resorts will be filled with `new friends` that will delight even the youngest of travelers. Upon the arrival at any one of the Palladium Resorts, children will receive a surprise KIT. Color pencils, a backpack, a hat and a shirt will be part of the gift that is given to children from the first day of their stay at a Palladium Resort. The silhouette of the resort`s mascot is featured on the backpack and outlined on the front of the t-shirt so that kids can color it in with fabric paint, allowing them to bring home a very personalized souvenir.

  • 24-Hour Front Desk
  • ATM Machine
  • All-Inclusive
  • BBQ Area
  • Babysitting (+)
  • Barbecue Grills
  • Beach Bar
  • Beachfront
  • Beauty Shop/Salon
  • Bell Staff/Porter
  • Business Center
  • Chapel
  • Children's Play Area
  • Children's Program
  • Complimentary Newspaper in Lobby
  • Concierge
  • Conference Facilities
  • Dry Cleaning Service
  • Eco-Friendly
  • Express Check-In
  • Express Check-Out
  • Fitness Facility (nearby)
  • Free Breakfast
  • Free Wi-Fi
  • Game Room
  • Kiddie Pool
  • Kids Club
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Smoking Property
  • On-Site Nightclub
  • Outdoor Pool
  • Poolside Bar
  • Private Beach
  • Restaurant
  • Rooftop Terrace
  • Safe Deposit at Front Desk
  • Sauna
  • Spa
  • Steam Room
  • Swim-Up Bar
  • Umbrellas
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2478 reviews
from Framingham, ma
Submitted on 17-05-2016
We have visited Mexico many times. Read lots of reviews for this hotel. Still I was not really prepared for how large it really is. We made the best of it by jumping on the little trams and having an adventure every night. We were near the beach and pool . Loved it. Very relaxing in that way. Room great. Food was excellent. Even the buffet.. you could always find something. We eat early so there was never a wait for us in the ala carte restaurants. We had a great time I just will pick a small ho... Read more
from Arlington, Virginia
Submitted on 21-05-2016
We went with our two adult children (age 24, 26) and stayed in building 59. 58 & 59 are closest to the beach and that was our prime activity so we loved that. As a Palladium Club member, we got to use the special beach area, with padded lounges and waitress service, plus the use of the air-conditioned office with computers and free long-distance calls which was comforting as I could keep in touch with my elderly mother who was ill. And having an air-conditioned bathroom at the BEACH was a real... Read more
from Canada
Submitted on 21-05-2016
My husband and I visit Grand Palladium White Sand Resort & Spa back in 2012. I know I'm pretty late to write a review but I thought never to late to write a good review. Grand Palladieum White Sand was our first ever trip at a resort ini Mexico. We were really impress with the beauty of the resort when we first arrived. The flowers, the trees, the little animals, birds everything was perfect. We had a really good welcome of the staff at the lobby of white sand I will always remember the most a... Read more
from UK
Submitted on 24-05-2016
we were there 24th April for 2 weeks we stayed in the white Sands area. Block 59: great location for the beach just 2 minutes walk and a central location for all the lobby's and restaurants. Room: Junior suite big enough for the two of us with the fridge stocked with pop and beer. Bed was OK for us not to hard or to soft, air con worked great no issues at all with the room. Food and restaurants: we tried all the al a carte's and all the buffets, no issues with quality or quantity of the food... Read more
from Omaha, Nebraska
Submitted on 25-05-2016
If you read nothing else of this review, please at least read the first two bullets *If you have trouble walking or are handicapped, this is not a good resort for you. It is huge as it ties into two other Grand Palladium Resorts (Colonial and Riveara) and all are pretty much laid out the same way. There are bridges to get to the pool and long walk ways to get to the restuarants and the beach. They do have golf carts that come around, but not as many as is needed for such a large resort and usual... Read more
from New York City, New York
Submitted on 27-05-2016
This is 5 hotels in one but one is "adults only". If you are staying at the adults-only section (Royal Suites Yucatan), you have the privilege to use the amenities of the other 4 hotels and dine in their restaurants. As for the remaining 4 (Kantenah, Colonial, White Sand and Riviera), you can eat and use the amenities within the said 4 hotels. As for location, it's an hour drive from the airport. We always use Entertainment Plus for airport transfers. They were recommended by a family member an... Read more
from Glendale, AZ
Submitted on 29-05-2016
Stayed here for 3 nights for my honeymoon after booking through southwest vacations. Honestly, it's just eh, ok... Food: Seriously nothing great. We ate at most of the restaurants (ribs, japanese, tapas and seafood). It was edible but they definitely weren't amazing meals. We enjoyed the burgers by the beach the most sadly. I will add, that we NEVER got sick which is a difficult feat for us in Mexico. Resort: There really wasn't anything we loved about it. I really can't name one thing. The ... Read more
Submitted on 31-05-2016
If you're looking for a resort with plenty to do, this Grand Palladium location links up with 3 other resorts creating an absolutely massive area to walk around in. You could walk for more then an hour on the beach and you'd probably still be in one of the resorts, it's huge! With this size you certainly get a lot to do and see but the food is certainly lacking quality. As for cleanliness I've never seen such a spotless resort there are so many staff taking care of every little detail and you al... Read more
from Reading, United Kingdom
Submitted on 05-06-2016
Kabah was great with the service always topping empty drinks and cleaning dirty plates away! The staff are always happy and always offering a helping hand. I haven't had a bad experience since being here. I would defo recommend this to anybody! Food was amazing such a wide choice aswell
Submitted on 06-06-2016
This is our favorite hotel in Riveria Maya. We have been there 4 times and can't wait until next year. The resort is large with plenty of restaurants and bars for dining. The pools are very large and even though the resort is big, they never feel crowded. The food is good and they have quite the variety.
from Dallas, Texas
Submitted on 15-06-2016
This was our first stay at this Resort but our travel companions had been here several times before when the Resort was in better condition. It's now a Below-Average Resort with English Speaking Staff only in sales positions. Rest of staff pretended to only speak Spanish especially when problems arose. Lobbies are nice but Mayan Suites are in terrible condition. Stayed in two different Mayan Suites. Roof leaked our first night then the a/c leaked all over bathroom next day. Maintenance came...i... Read more
from Gibbons, Alberta
Submitted on 18-06-2016
Visit number 5 to this property (once to Royal Suites, twice to GP Riviera and our second stay at White Sand). Many nice updates to this property. Nice new a la carte's - great new features like cotton candy for the kids in the buffets, hot dog carts at the pool during the day - very popular feature by the looks of things! Lots of activities around the pools - exercise classes every day. We arrived to a smooth and simple check in - took minutes at the most. Our flight was an evening flight so w... Read more
from Des Moines, Iowa
Submitted on 19-06-2016
Entire resort is awesome and really nice. Pros: Our suite was great, lots to do, staff is friendly , beautiful landscaping every where, amazing pools and lots of variety for dinner choices. Cons: Not really a con but food quality was avg , you only get 2 DosXX and 2 Coors Light in your fridge per day,one of the adult pools needed cleaned ( 2 days in a row).,almost impossible to reserve Japanese restaurant unless you want to eat at 10pm. Tips: Take your own insulated glasses and order MUCHO alc... Read more
from San Francisco, California
Submitted on 20-06-2016
The Grand Palladium White Sand Resort was impreshionable upon arriving. Big sign with location markings. The complex is full of vegetation and wildlife. Upon checkin, the staff was courteous and got us to room. The villas are clean, well kept up and easy to access. The restaurnats have a great variety to select. There is always entertainment to choose. There was really no reason ever to leave the resort. I would definitely go back again.
from Gibraltar
Submitted on 21-06-2016
We spent a week at this hotel to start of our Honeymoon. The staff made us feel very special from a welcome cocktail to champagne in our room and a free bottle of tequila. We were even treated to a romantic dinner. The hotel is full of wildlife which are out at all hours of the day. There are many restaurants to choose from for dinner, be sure to try them all but our favourite was the Brazilian. Will definitely return.
from Houston, Texas
Submitted on 26-06-2016
Overall my wife and I had a good time at this all inclusive resort for our honeymoon. There were plenty of restaurants, bars, pools, friendly staff, etc. It was a really good experience for the most part and I would recommend it. The only issues we had were, we were on the 3rd floor and I only got wi-fi when I sat by our front door. We didn't receive any "honeymoon" package I keep hearing about. The other thing is when we were leaving we called the night before to arrange our bags to be picked u... Read more
from Springfield, Missouri
Submitted on 27-06-2016
Our family spanning 4 generations and totally 20 people came to the White Sand to celebrate our parents' 60th wedding anniversary. My only regret is not booking more days! There is so much available to all ages. And I can't begin to tell you how wonderful, helpful and friendly the staff was. The wait staff in the restaurants and buffet areas were quick to respond to our needs! Don't second guess yourself on this resort. It will be a wonderful memory and a soon return!
from Sacramento, California
Submitted on 28-06-2016
My family's vacation at the Grand Palladium White Sand Resort & Spa was great.The resort was very large and beautiful. We enjoyed the restaurants, especially the La Lola and the Japanese one. The buffets and bars were also very good. It is a big property so it's a lot of walking that helps not to gain weight. They also have trams and trains to get the clients from one place to the other. I would recommend this property and for sure I would stay her again.
from Fort Worth, Texas, United States
Submitted on 29-06-2016
Very Clean and nice resort. Lots of activities and beach area. Food was best in Kabah Buffet at Riviera. Restaurant food was not that great. Drinks had little liquor, ask for extra shots to get your money worth. Salt water pool off the ocean was my favorite. Nice Spa area. They did not have much in Change, so take small bills. Tips needed for Shuttle guys around resort. Look for Vendors at night, good deals for souvenirs..
from North Richland HIlls, Texas
Submitted on 29-06-2016
This was our third trip to this resort. The last time was 6 years ago. The resort is old, beginning to run down, short staffed and in need of a major renovation. The furniture is the same as it was years ago and so is the bedding and curtains. The couch in our room was dirty, the curtains had a rip in them and the bathroom shower and tub where in need of repairs. The themed restaurants were short staffed and dinner was drug out to over two hours each time. There are other parts to this resort an... Read more
from Regina, Canada
Submitted on 02-07-2016
To be honest I waited a while before Writing this. When we first arrived at this resort it was late at night. By the time we got checked in and settled it was after 1 o'clock in the morning. After we got up we realize they checked us into a smoking room. I requested and even had it on my reservation documents for a non-smoking room. The front desk was uncooperative and lied to me. Even after I showed them on my reservation for non-smoking.. They kept telling there are no room available till the ... Read more
from Valparaiso, Indiana
Submitted on 03-07-2016
This was our second time to visit the Grand Palladium. We first visited in August of 2009. I'll break the review into a handful of different categories. Resort and grounds The resort is absolutely gorgeous. Many people comment that it is huge, and they are correct. We have visited other resorts and we have found that we love the size because their is so much to do and see. All 4 lobbies have shuttles that run between the lobbies on a very regular basis. Use these to avoid longer walks. T... Read more
from Bridgeport, Connecticut
Submitted on 04-07-2016
Myself and three other friends travelled down to Grand Palladium White Sands to relax and escape - that's just what we did. The Hotel: it's quite unique in that it's divided into five different areas with their own lobbies, but having shared amenities - it adds to the idea of a vacation community. While it is large, it is very walkable once you get your bearings after a day or two. The skill of reading a map comes in handy here. I personally liked how large, yet private it all felt. The roo... Read more
from Houston
Submitted on 12-07-2016
Ok here is the GOOD things about the hotel: The buffet foods and a la carte restaurants are ok in quality and varieties. For the a la carte restaurants, we can easily get a table even for a large group (we are 16) if you are showing up early about 6-6:30pm otherwise the line would start to form. The pool are large enough and the drinks are ok, not so water down. They are plenty of space and chairs to find a place under an umbrella. The servers and rooms services are helpful. Kids have plenty o... Read more
from london,Canada
Submitted on 12-07-2016
We always research to get an idea of what to expect and what really surprised is that even though the resort area is large the distance between each of the areas is not that great. We stayed in building 57 of the White Sands and chose it because of its central location. There are two trains, one that only goes to each of the lobbies and one that travels the paths along the buildings. We could walk from the Riviera Lobby to the WS lobby in 4 minutes, 10 minutes to the Colonial Lobby from WS and t... Read more
from Pennsylvania
Submitted on 15-07-2016
This was my fifth visit to Riveria Maya and the first to the Grand Palladium. Let's start with check in. Prior to arrival my travel agent had emailed back and forth with the resort requesting a family suite. We were told it was an extra $25 per day, and my agent informed them that we were a family traveling together and that I would pay the extra fee upon arrival. We arrived to a quiet lobby. I was told they were aware of the emails from my agent but all that they could offer was 2 rooms si... Read more
Submitted on 16-07-2016
We booked this resort in the first place, because it offers baby club and kids programs. Our twins are 15 month old, but what a disappointment. Unsanitary baby club - sand on the floor, no a/c instead fans are blowing, very little security - just couple of young girls, which are trying hard to watch kids, don't expect any experienced nanny, who knows how to handle kids. Rather outdated baby building, no comparison to the nice and modern offices, that they have built to sell you their travel club... Read more
Submitted on 17-07-2016
Just got back from this resort with my son that is extremely allergic to Eggs, nuts, peanuts and at the beginning we were a bit scare to go to an all inclusive ( our last 7 trips was in Florida to a condo were would do the meal ourself). I email the resort to see if they could accommodate , I had a response from Jennifer maybe 12h my email ( to my surprise, as I email other resort an non one answer ) she explain to me the card system they have in place and give me the contact of the food manager... Read more
from Clarksburg, West Virginia
Submitted on 18-07-2016
My husband, daughter and I returned to Grand Palladium White Sand Resort & Spa from July 9th - July 16th of 2016 and had another wonderful vacation!! We enjoyed it so much we decided to become Palladium Travel Club members. When we arrived we had another speedy check-in and were greeted by a hostess who provided us with a refreshing drink. Our room was not ready but we were able to change into our swimsuits and the porters watched our luggage while we enjoyed cooling off in the pool. The f... Read more
from Rodney, Canada
Submitted on 18-07-2016
My wife and I love the grounds with all the walking paths and things to see on this massive peace of property. The restaurants were over all very good with an awesome selection of buffets, fine dining and casual dining thropughout the 4 joined properties. BUT stay away from the Vacation Club (Time Share!!) sales pitch. It is a time sucker that is not worth anything they offer you in return, and do the math, it does NOT make sense to join the Vacation club if you travel last minute and get the... Read more
from Toronto, Canada
Submitted on 20-07-2016
All in all I would recommend. This was our second time and enjoyed ourselves in many respects as much or more that the first. However. I did get a nasty bout of Hand Foot Mouth while I was there which ruined half our vacation.
Submitted on 20-07-2016
My boyfriend and I stayed at the White Sands for 4 nights, July 13-17. We had a Junior Suit in building 58 (room 5824). It was a great room. Very clean and quiet. It was our anniversary and they sent a bottle champagne to our room on our second night, which was a nice surprise!! The grounds are pretty large especially because you can use the facilities at the neighboring Grand Palladium resorts, which are all connected by walking paths and bridges. You can also take little trains from each lobby... Read more
Submitted on 25-07-2016
We reserved a 2 bedroom suite specifically for the White Sands hotel through RCI, but upon arrival 2 things happened. First our reservation couldn't be found and when it was we were told we had to check in through the sales office. Why? Who knows as we didn't book a sales offer, we booked and paid full price for a vacation. The agent informed us quite as a matter of fact that they were overbooked, and they were moving us to the Riviera hotel. We protested, but they could have cared less. No apol... Read more
from Grimsby, United Kingdom
Submitted on 25-07-2016
Stayed in this resort a while back and only just got round to reviewing it. This was the best holiday I have ever had and i loved the hotel best out of the other 2 I have stayed at in Mexico. I much prefer Rivera maya over cancun I liked the night life in cancun but the relaxation and quality of hotels are better in my opinion in Rivera. Beach: stunning!! Barely any seaweed beautiful sand and had great fun on the water trampoline and inflatable iceberg (big kid). Snorkelling off shore was amaz... Read more
Submitted on 28-07-2016
We stayed in the White Sands Resort from 7-2-16 through 7-9-16. Our stay was wonderful and the resort was very clean. We appreciated the service we received from all staff but in particular those serving us food and drinks. Every one in the restaurants was determined to meet our needs. We spent most of our relaxation time at the adult pool (in the White Sands) because we received impeccable service there. Every single morning we were greeted by Jose Tuz, and provided service beyond our expec... Read more
Submitted on 30-07-2016
Wife, I, and two kids, ages 12 and 16 spent 8 nights at the white Sand portion of the Grand Palladium. Overall it was a good trip. Some pluses and minuses. Short recap below. Room: We stayed in what they label ad a suite. It was very spacious. Had a separate bedroom with a king size bed and balcony. The living area consisted of the bathroom and pull out sofa. We really appreciated the bathroom being separate from the master bedroom. Grounds: Huge. Almost to big. Requires a lot of walking w... Read more
Submitted on 30-07-2016
As a family, we visited the Grand Palladium ‚?? White Sand Resort. All in all, a great and relaxing experience. We visited from July 5 to July 15. Our travel agency picked us up at Cancun Airport. Piece of advice: as soon as you clear custom, go to your transport gate. We were stopped inches before the exit for a last minute check, which turned into 20 minutes of saying ‚??no‚?? to tours, guided tours, special sales, etc. I heard of some people being scammed into leaving money at the airport... Read more
from enumclaw, United States
Submitted on 03-08-2016
After a lot of research we decided on The White Sands for our son's high school graduation trip and were so excited for our first all inclusive experience. We were so pleased to find the resort beautiful and well-maintained just like the reviews mentioned. Everything seemed to run like a well-oiled machine too, from the restaurants to the inter-resort transportation. Our vacation seemed destined to be everything we had hoped until my diamond anniversary ring came up missing. We contacted securit... Read more
Submitted on 04-08-2016
We just came home from a very relaxing family vacation thanks to the folks at the Grand Palladium White Sands! It wasn't without its bumps in the road, but overall we had an excellent stay. Our stay started off slightly rocky when were were told that our group was being split into... with one group in the "White Sands" buildings, and the other in the "Riviera" VERY far away. Although rooms are used just for sleeping and getting ready, it was quite a disappointed to be split up so far away from... Read more
Submitted on 10-08-2016
I stayed here with my husband and 12 year old daughter in July. Have been to Mexico several times before. Loved the pool here and the grounds were very nice. Property was pretty and well cared for. The only big drawback was the food. It was just not good! You could find something to eat for breakfast at the buffet but the food at lunch was awful. Even the specialty restaurants were not good. The only good restaurant was the Japanese Hibachi restaurant. We loved the boat ride around the p... Read more
Submitted on 12-08-2016
This resort is phenomenal. The staff if incredibly helpful and nice, right there when you need them. The restaurants are delicious, expecially the Italian, BBQ, and all the buffets. I have been to their Punta Cana and Jamaica locations and this spot does not disappoint. Went with family and friends and well had a blast. Will definitely be coming back in the near future. I would recommend this resort to everyone who is looking to have a nice relaxing, yet fun vacation.
Submitted on 23-08-2016
We had a great time hear. We were a family of 11. Ranging from 2 yrs to 79 yrs. There was lot to do for all. The only thing I would have to say is "Lots of walking". They have shuttles running constantly but most of the time they are full. But I would have to say the grounds are some of the prettiest I have seen at a resort. The little river that runs through the property is what makes it really neat and this is the reason for the walking. Bridges and walk ways go around this and over this, so t... Read more
Submitted on 29-08-2016
Thank you to all the staff. They work so hard to make the experience even more memorable! Thank you! Thank you! Great shows! Great food! A very special thank you to all the staff at Kids Club (Ariadna , Marciela, Karen, Jahadnia) to the staff at LA ISLA pool (Bryan at the Bar, Secondino pool staff, José life guard at different pools) to the staff at Travel Club Beach Area especially (Pablo who also has an amazing voice...) to the staff at SPA (Diego and David) to staff at la Adelita ( Iram and... Read more
Submitted on 31-08-2016
We had an absolutely fantastic time here for 5 days! Fun in the sun, spa days, swim up bars... We really couldn't have asked for anything better. This was our first all inclusive resort and we were already talking about planning another trip on the car ride to the airport. I can't say enough positive things about this place!
from Grapevine, Texas
Submitted on 09-09-2016
We stayed in the White Sand Villas. The rooms were very nice, spacious and comfortable. The resort is very safe for travelers. There were six ladies in our group and security was always walking the buildings and the beaches to make sure the guests were safe and sound. Each of our rooms came with a basket of fresh fruit and a bottle of tequila. The mini refrigerators are restocked each day and when we asked for extra towels, they were quick to deliver. The shuttles that run the resort are ... Read more
from Melbourne, Australia
Submitted on 12-09-2016
This beautiful resort has thought of everything to make your relaxing vacation a memorable one! The service is exceptional, the food is to die for and we couldn't think of a better place to relax and unwind. Thankyou so much for making this an experience we won't forget. Don't think twice about staying at this resort you won't regret it!
Submitted on 03-10-2016
Amazing anniversary meal in the Spanish restaurant with bubbles and lobster thrown in. The atmosphere was relaxed and there was a great selection of food. We were even serenaded by a trio of Spanish guitars...
from Akron, Ohio
Submitted on 03-10-2016
Another perfect vacation at the Riviera Maya Grand Palladium. This time we stayed at the White Sand Resort. The vacation started out smoothly with Mauricio at the check-in desk followed by a warm welcome from the Asst. Manager, Pedro Zavala. Everyone was pleasant and accommodating. Service was exceptional calling our room several times to check that everything was satisfactory - it was and we highly recommend the White Sand Resort.
from Toronto Canada
Submitted on 05-10-2016
My wife and I stayed from Sept. 27 to Oct. 4 and had a great trip. The food was amazing, the grounds were beautiful, the room was immaculate. This was our second time at this resort (last there in 2013). We have stayed at many resorts around the Caribbean and have found this to be an excellent place to stay. The staff was great. We enjoyed the a la carte restaurants and the buffet. The beach is very nice but not a great place to swim due to the reef. However, there is a great salt water... Read more
from London, United Kingdom
Submitted on 05-10-2016
Fabulous location,excellent food and service,extremely friendly staff,fabulous rooms,great beach with free kayaks,pedalos,hobi Kat,snorkelling,international branded spirits,lots to see in local area and good value attractions close by.highly recommended for family or couples holidays.highly recommended.
from Cincinnati, Ohio
Submitted on 11-10-2016
My husband and I, along with 9 other family members recently visited the Grand Palladium White Sand. The date was 9/17 - 9/24. This was our 2nd time at this resort. The food was excellent and the grounds were kept beautiful. I was however disappointed in the following. We had several days where our room was not cleaned until way up in the afternoon. We would come back from swimming or lunch and find the room not cleaned. This was rather upsetting. We also had to beg for more washcloths ... Read more
from Chesterfield, United Kingdom
Submitted on 15-10-2016
One of our best holidays ever. This is true 5 star luxury. The bed was enormous and comfortable. The air conditioning was strong and efficient in the heat. The staff were professional and helpful. The food... absolutely spot on. The swim up bar was a good touch. We would definitely return.
from Bulawayo
Submitted on 18-10-2016
My wife and I visited for a week in October and for the most part totally enjoyed our stay. Because they did not do a slash and burn when building the resort, you never really know where you are relative to the rest of the resort as you can only see your immediate vicinity. While initially confusing, we eventually figured out the lay of the land. The train between lobbies was a great help and whenever we were too lazy to walk back to our unit we easily got a shuttle to drive us. We stayed in b... Read more
from Newcastle, Canada
Submitted on 19-10-2016
Went to Cuba ( Varadero ) the year before so this year was Mexico and we chose Riviera Maya as it was a part of Mexico we have never been to before. The Air Canada plane was full but we were the only passengers going to the Grand Palladium which was hard to believe. No complaints from us though as we got the small mini-bus instead of the huge transport bus with multiple stops and we were at the resort in under an hour. There were only 2 other couples in the mini-bus and we were the second stop. ... Read more
Submitted on 31-10-2016
We booked through Cheap Carribean a week in advance so overall it was worth it being cheap last minute. First off late October is evidently their rainy season, it rained EVERY afternoon. Check in was pleasant, however much of the resort is under construction including the White Sand reception desk. They made do by placing a woman at a desk near the activities desk, was quick for us however imagine long lines had there been more people checking in. Once checked in we were golf carted to our roo... Read more
Submitted on 03-11-2016
We picked the Grand Palladium because we were traveling with two young kids and the set up in the White Sands suites appealed to us (kids out on the pull out couch with a separate master bedroom). We were there the last week of October. On arrival at the GP we were warmly greeted and check-in was fast and easy. They shuttled us to our room via golf cart, but the driver got lost on the way (he thought we were in another part of the resort) so it ended up taking a bit longer, which wasn't a huge ... Read more
from Toronto, Canada
Submitted on 08-11-2016
Really enjoyed my recent stay at this very spacious resort directly on the beach. I was looking for a relaxing week on the beach in the off season and found this great deal and got surprised not only by the size of the resort but also how much more was offered in comparison to a beach hotel. It wasn't obvious when I booked that the Palladium Resort that it operates under several names within that resort which are all linked together so there was an abundance of different restaurants, buffets and... Read more
Submitted on 11-11-2016
Loved our stay and can't wait to come back! The staff is friendly, rooms are spacious and comfortable and someone checks daily ( by phone ) if you need anything. The Thai restaurant was excellent and there is more than enough choice when it comes to food. The resort is situated in the jungle so doing a "jungle" tour is somewhat unnecessary. The spa is lovely but unfortunately my 14 year old was not able to use the facility after our massage so we didn't get to experience all of its offerings ( h... Read more
from Calgary
Submitted on 14-11-2016
Room was awesome, Service very good as usual. Obviously love the resort as out of our 9 trips to the Mayan, 3 have been to this resort. Specifically, we love the gym, the beach, the restaurants, the food, the large size, the location in the jungle, etc. This time we booked through a travel club member and were given gold VIP bracelets. There were a few notable benefits. I am sure that this list is not complete but it was what we understood: Private check-in - this was awesome. They really ... Read more
Submitted on 19-11-2016
This was our first time vacationing in Mexico and I cannot say enough good things about our time there. The staff were incredible, helping us with any needs or questions we had, the food was the best we have eaten in the south, the room was luxurious, the pool side provided all we were looking for, and the beach was perfect. I especially enjoyed the natural walkways throughout the resort meeting up with a wide range of wildlife. The only negative was we should have stayed longer, a week was not ... Read more
from Michigan
Submitted on 22-11-2016
We were there from Nov. 6th thru the 14th . I am giving my review as a member . This is our third time to Rivera Maya we have timeshare at the Grand Mayan the other side of Playa. This is our first at the GP in Rivera Maya as we became trial members at the GP in Jamaica last year. I must start by saying everything you get from GP is so much better than our timeshare including what we paid to be members was so reasonable. We even extended our membership while we were there. As a member we get a r... Read more
from Edmonton, Alberta
Submitted on 22-11-2016
My husband and I cannot say enough good things about this resort. The phone calls each evening to ensure everything was good/quality control was great. Our room was cleaned and restocked every day without fail, we did not have to ask for anything. The staff were incredible and the service was wonderful. The rooms were very clean and luxurious. The pools were beautiful and clean and the beach was wonderful. We loved all the natural walkways throughout the resort and the wide range of wildli... Read more
from Chilliwack, Canada
Submitted on 23-11-2016
Good points: The beach here is very nice and swimmable - bring water shoes as there are a few rocks and the water is pretty shallow - great for snorkelling too. Attended a family wedding - hotel did a great job - well organized - great time had by all. We were lucky to have perfect weather all week. The gym is great - lots of machines to work out on - air conditioned and towels and water are there. Not a lot of mosquitos - really nice - I never saw anyone spray - but first time I didn't g... Read more
from Oklahoma City, Oklahoma
Submitted on 24-11-2016
We booked our room online as part of the new Wellness Program and received all kinds of extra benefits - including free time at the spa, breakfast one morning in our room, a romantic private dinner on the beach and more! David and his staff went far beyond our expectations in making us feel welcome but not smothered by too much attention. The special dining and exercise opportunities were great. We would love for the Palladium to add dedicated bicycling trails to the outer edges of the resort.
Submitted on 27-11-2016
Spent a week at the white sands resort. The lobby was under construction but it was contained and not a nuisance. My room was great. The restaurants were really good, the buffets good to, the one thing was that sometimes it was confusing as to what was open & when. The pools were great, the hidden pools were quiet and peaceful. Lots of green space and untouched forest. The beach was really nice. The resort is really big, which is a gift and a curse, more restaurants,bigger beach,more pools and b... Read more
from Portland, Oregon
Submitted on 02-12-2016
I had a wonderful time at Palladium. White Sands is bundled in with a couple resorts, so between it and the others, there is always something to do. The employees were so friendly and made us feel comfortable and welcomed. Keep your eyes out for Daniel, Rodrigo, Quetzalli, Joanna, Elizabeth and Paulette because they will make sure you have more fun than you've had on any vacation ever.