BookIt.com Verified Traveler Rhines from Piedmont, Ok

"We had an all out awesome time! The place was clean-all the time!! Every time we left in the morning and came back thru in the middle of the day our room was always nice and clean with fresh towels and the fridge reloaded. We had no surprise charges-BUT-bring enough sunscreen because if you have to purchase there, it will cost about 3 to 4 times as much as normal, which I expected. The only issue I had, at all, was that the beds were not the comfiest, but I did manage to get some extra pillows and that helped. I would recommend this place to anyone and everyone! We will definitely be back!"

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BookIt.com Verified Traveler Jo Phelan from Dayton, Oregon

"The most wonderful all inclusive we have ever went on. All the employee were friendly, caring and helpful. All the food choices were great. Room was clean, comfortable and great balcony view of pool and ocean. We would recommend to all our friends and family."

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"I went to mexico for my honeymoon in september 2012. We spent 2 weeks there and have to say that it was the best vacation of my life.
The food is very good of course after spending 2 weeks at the same place we get a bit tired of always seing the same things however we were able to go to the other Barcelo's as they were walking distance and we were allowed to eat whereever we wanted. They have restaurants and buffets everywhere. Our hotel didn't always have the buffet open for the evening therefore we were able to go to the restaurants a la carte without making any reservations. We even got to do the tour of the kitchen where they make the food. SO CLEAN
Our room was fantastic they called 5 times in 2 weeks to make sure we were satidfied and everytime we asked for something it was delivered to us very quickly.
They cleaned our room twice every day.
We did 4 excursions the best was the RIO SECRETO but just know that you are not allowed to take any pictures you need to bring 70$ american to get them.
the staff was super friendly other than one bad experience at the french restaurant where the waiters made fun of my husband because he didn't speak spanish. the food in that restaurant is also not very impressive.
the beach was the best in this resort as we were able to swim with all the different types of fishes and turtles.
I definitely would recommend this hotel"

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"At first things seemed great...We had upgraded to VIP status and avoided the 25 people in line checking in and sat down with a very nice (hot) guest services associate and she got us a premium liquor drink and got us checked in. We were told our bags would be delivered to our room and by the time we got done with registration we wouldn't have to wait more than 5 minutes for our bags to make it to our room. We walked to our room, stopping to check out the various pools and such, in other words we didn't sprint to our rooms. Almost an hour later our bags arrived, well I should say most of them arrived, they had lost one of our bags. We were told that we could go about our day and that they would find the bag and have it waiting for us at the VIP room.
We went to lunch and ate some very sub par food, which we had to eat the entire rest of the trip! We then went to the pool, which is very nice, and hung out for a couple of hours. When we got back to the VIP room our bag was not there and no one knew what we were talking about. They had had a shift change and therefore we were told we had to wait till tomorrow. As things go it seems sometimes it just happened to be the bag with all of my wifes makeup and hair products, etc... So she had to go to dinner after being at the pool and a long day of travel without being able to get ready.
I could go on and on about other things and I'm not saying it was completely horrible but we did not feel like we were taking care of in the manner that we should have been and when I went to the manager basically all I got was 'oh Well'!!"

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"I had the time of my life there , was there Apr 14-21, 2012 the staff was very friendly , not every one spoke English, everything was very clean they were always sweeping the water away. There was food galore and all good, the drinks around the pool were a bit weak, oh well! Yes you had to be quick to book for a la carte restaurant but once you know it. Same for the excursions. Snorkling at Puerto Morales was fantastic Highly recommend. They only complain I would make is the bed,,,,it was hard and really not comfortable. P.S. Lapis jewelry factory is a rip off not recommended. REALLY cheaper in Canada. or US"

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"The place was nice. the food was not very quality and the drinks were made different everytime and were so so. The hotel had no one waiting to pick us up from airport and when we got to the hotel we did not get the room we paid for. they were out of king beds so we got to full beds instead. they told us they were queens but they were not.
I think for the price we paid the food would be alot better and more Mexican, there was no homemade salsa only pico and we were disappointed by the food and drinks. prices for buying things was way too expensive.
I feel ripped off by the deal.
Maids came in our room at wierd times, and when we were there they asked us if we needed towels. something was not right with that. the room was cleaned and done so why do they just show up and walk in? like they are expecting you not to be there so they can look through things and take stuff.
Something was strange with that! did not feel safe."

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"We will be back next year on for Thanks Giving
. We had a wonderful time !!!!!!"

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"This was my first all-inclusive hotel stay. We went for a wedding. I have to admit, I was a little apprehensive. I'm used to great hotels to sleep in, and the attractions and restaurants of large cities.

The Barcelo Maya Palace (the top end of a five hotel complex) was amazing.There are roomy suites with comfortable beds, absolutely immaculate everything, a choice of pools or the beach, and a great gym. The food was first rate, whether at the buffet or at one of the white table cloth restaurants. I was very happy. We're planning a week there with a group of friends."

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"amazing resort!!! Staff was very friendly. Males got faster service, however. The Junior Suite was amazing. Had a free bottle of Tequila delivered to our room the day before we checked out. The ocean and beachfront are georgous. You could stand 10 yards into the water and be surrounded by schools of beautiful fish.We found no reason to go to the other associated resorts as the palace had everything we wanted."

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"I had a wonderful week at the Barcelo Maya Palace Deluxe. I would recommend this place to anyone who is looking for a beautiful, clean, relaxing, and safe place to vacation."

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