BookIt.com® Verified Traveler Jayn Plumer from Eau Claire, WI

"We really enjoyed our week at this resort.....top notch all the way! The only suggestions we have would be the following: 1) Even though the food was excellent, would be nice to 'vary' the evening menu more 2) More entertainment in the lobby bar"

BookIt.com® Verified Traveler Wayne Powell from Council Bluffs, Iowa

"The Hotel was new.they were always cleanig and pruning. Butler, house cleaning cooks and wait staff were great. always friendly and helpful. Access to airport and downtown was fast and easy. the food was always good. No complaints here and would go back.Great veiws from all rooms."

BookIt.com® Verified Traveler Patti from Apple Valley, MN

"We just returned from 5 days at the Sunset Plaza Resort in Puerto Vallarta. What a wonderful time we had! The staff is wonderful, gracious, accomodating, and just fantastic. The grounds are beautiful, the food great, and the accomodations are just lovely. We wanted a nice relaxing getaway, and that is exactly what we got. If you are looking for the all-night rum punch parties this is NOT the place for you. The all-inclusive is the way to go; so many food options and high-end drinks included. Just ignore the timeshare people, and they leave you alone. Tips: bring your own coffee for after day 1 (cheap paper filter and coffee grounds), tip daily for good service, just relax and enjoy!"

BookIt.com® Verified Traveler Larry Cargal from Midwest City, OK

"This hotel is the nicest 4.5 star hotel that I have stayed. The one bedroom suite was very large and like brand new. Very clean and modern, 2 large screen TVs, 2 large showers and a large tub w/jets, king size bed that you could actially sleep on, full kitchen, that we did not use. A balcony that is about 20 feet wide and 10 ft deep with nice wicker table and 2 chaise lounges. This all looking into a beautiful view of the bay. I don't think you could find a nicer place to stay. The staff was great and so helpfull. The only negative thing I can say about the hotel is the staff is always trying to funnel you to the person at the time share desk. They want you to go on a 2 hour tour of the propery next door to join the ' Vacation Club' That is where you buy points to be used on future vacations"

BookIt.com® Verified Traveler Cliff And Kathy Loftin from Gresham, Oregon

"We have been here twice and we're going back May 1st!!! It is the most awesome place to stay!!! We've been to PV many times and this is definetly the best place!!! We can't say enough about it, from the beautiful grounds and rooms, to the food and drink, to everyone that works there!!! Can't wait to see all of you! We love that it is a small resort, (don't like the big resorts) and really hope they don't change anything!! See ya soon"

BookIt.com® Verified Traveler Denise from Fish Creek, WI

"Loved it! We just returned - what a great trip! Our suite on the 11th floor was amazing, spacious, clean and a terrific balcony. We really enjoyed the pools, hot tub and swim up bar. Did not go to the beach area much -its small and there are pesky vendors but with such a great pool who needs anything else. We tried all of the food options..room service, the deli, Mirador, Luciano and even snacks around the pool. The food was pretty good - made to order instead of sloppy buffets was a nice change for an all inclusive. We felt it was a good value but did not feel guilty is we had a meal outside the resort either. I wish they gave better clarification about tipping -its awkward to know who to tip and how much? They were pretty hard sell about us attending a time share presentation - we did not. Otherwise the staff and everyone in PV was really friendly and helpful. We loved the location of the hotel, close to taxi bus and tours. We really enjoyed Puerto Vallarta and especially this resort!"

BookIt.com® Verified Traveler T Braxton from Fort Washington, Maryland

"My husband and I had a great time at the resort. We wanted to get away for some R & R, and that is what we got. The room was very clean, staff was great, food was good (except for the Italian restaurant) and the pool and ocean view was AMAZING. I would recommend this resort to anyone wanting some rest and relaxation. We had a great experience!!!!"

BookIt.com® Verified Traveler Julie from Prior Lake, Mn

"Just returned and loved it. Best all inclusive ever! No more yucky buffets! Menu was great, they would modify anything you wanted so make something just for you not even on the menu. Service staff was excellent and the rooms and balconies huge! Everything was very clean! Hope the planned additions don't affect the quality of this smaller boutique resort."

BookIt.com® Verified Traveler Geralyn Pelka from Naperville, I

"Fantastic staff. The resort is lovely and exceptionally clean. Food was good with the option of dining at another resturant on site. All rooms have an ocean view which is truly an 'ocean view'. Large spacious rooms and balconies. A terrific value. Would absolutely recommend this resort to anyone visiting Puerta Vallarta."

BookIt.com® Verified Traveler Jeff from Vancouver, BC

"I have been to Mexico several times and the rooms here were by far the nicest I have stayed in. More like a condo, they were new, trendy and clean and with beautiful ocean views! The food was pretty good, with all meals served a la carte which was a nice touch. The service was excellent! This resort is quite small which makes for a very relaxing vacation. There is no loud music, no events staff, and a real laid back, quiet holiday. This is definately not for everyone. The adult pool was nice and quiet and had several bed/cabanas available which were awesome if you needed to stay shaded for a day or two! Overall this was a great resort and I would DEFINATELY reccommend it to someone looking for a quiet relaxing holiday with beautiful ocean view rooms!"

BookIt.com® Verified Traveler Mikey Ross from Mission, B.C.

"We just got back a few hours ago from our one week rest! We're both teachers and went to relax, unwind, and renew. All three objectives exceeded our expectations. We spent a little extra on the one bedroom suite and found it to be spacious and peaceful. Despite the arrival two nights before our trip ended of a roomful of teens starting their spring break, we luckily were able to move into the bedroom portion of the suite, so even excess noise from next door can be completely masked because of the enormous size of the suite! The balcony is gorgeous with a panorama view of the entire bay. We were on the seventh floor and would agree with other reviewers that the higher the better, to mask the noise from the large pool crowd in the resort next door (they knew how to party :) ) Tips: bring your own ground coffee and get a dollar store filter basket, as you get ONE pack of coffee the first night and nothing afterwards. Kitchen utensils and cups, bowls, plates, pots, pans would make it easy to go non-inclusive and feed yourself, but we were into 'relax' so cooking just would have been another chore. We found the food delicious (my fav. was the octopus casserole!) I'm a triathlete and spent an hour or two each day in the small but efficient gym - two treadmills, two stationary bikes and a couple of ellipticals, plus free weights and some yoga mats (hint: turn off the t.v. - half an hour of Mexican television is enough to make you want to feed yourself to the sharks!) My wife suggests that more variety of fruit and salads would add the 'health' component to the menus, but if you are diligent you can eat very well by avoiding the deep fried North American items of course. The pool is GORGEOUS for a triathlete - I managed lapping sessions of 30 to 45 minutes dailiy with noone else in the pool - HINT: Swim in the morning at or before 9 a.m. if they let you in early :) All the breakfast eaters will be sitting there watching you strut your swimming stuff, but hey that's what speedos are for Haha! We will definitely go back in a few years IF the new two towers proposed (which would triple the size :( ) are done - check first to make sure they haven't started construction which we heard was going to be beginning of 2013 but who really knows? I think the size right now is perfect!"

BookIt.com® Verified Traveler Paul from Eugene, OR

"Sunset Plaza is a great place to visit. The rooms are large and comfortable. The food was great and nothing like all-inclusive buffet food at other resorts. The staff was great and always wanted to please."

BookIt.com® Verified Traveler James from Livonia, MI

"Beautiful location, friendly service, good food. Quiet atmosphere, very nice rooms all with beautiful ocean views. Would definitely go again, but would request a room on an upper floor."

BookIt.com® Verified Traveler Twila Wilson from Missouri

"We spent 10 days here and loved this new resort. We had the all-inclusive and my husband and I both thought the food much better than most all-inclusives. We had a beautiful deluxe room (more like an apartment) with a great view. It was very clean, the bathrooms and walk-in closet were huge with a jacuzzi tub and shower. The service was excellent, with some minor language translation problems with ordering from the menu at the outdoor restaurant there. The little deli offered very good, light lunches and dinners. The time-share person at the hotel tried to talk us up but after one attempt left us alone. When we needed taxi service there was always a bellman by the front lobby to radio for the taxis that hang out by this resort. The grounds were lovely and the adults only pool had canopied beds to lounge on. The ride into downtown/Oldtown was about 7 minutes. We would definitely recommend this resort."

BookIt.com® Verified Traveler Tom Gates from Springfield, Oregon

"My wife and I travel and cruise frequently and even though we are members of Palace Resorts (Cancun, Nuevo Vallarta etc.) we would return to the Sunset Plaza and have recommended it to our friends. The property is conveniently located (only about 2 blocks from The Plaza Liquors; great prices for tequila connoisseurs) and within minutes, or 50 pesos, of downtown and major local destinations. Our room was on the sixth floor and was reasonably well appointed, very clean and quiet (until four inconsiderate idiots checked in next door but the management was quick to get them under control). We went with the all inclusive package and I believe it is the best value in the long run. All rooms have an excellent ocean view, ours had a refrigerator, no freezer, and was stocked daily with beer, juice and soda. I was a little disappointed they didn't stock Pacifico but that was minor. Everything is close and convenient, nice pools, one with a swim up bar and another for adults only as well as three very nice jacuzzi pools. The restaurants and deli are outstanding; all the food is fresh (If you're eating seafood, it was swimming in the ocean that morning and the Tamarind shrimp are the best I can remember eating.) The coffee leaves a little to be desired and the mixed drinks are less than consistent but that is more than compensated for by everything else. The staff is friendly, courteous, considerate and expedius (take along a few extra pesos for them even though 'gratuities' are 'included' in the all-inclusive bookings, they're worth it and they don't make that much). We'll definitely return to the Sunset Plaza if/when we return to Puerto Vallarta."

BookIt.com® Verified Traveler Gordon Reid from Toronto

"Overall a very nice place. Very clean. The maid service was spotty, only one day was the room cleaned very well, obviously a different maid from the other days. The dining options were limited and the food quality was not consistent so we ate out 3 nights even though we were AI. Exchange rates are very favourable these days so a great meal at a fine restaurant was $100 or so, great value. Overall because of the price we would stay here again but management needs to stress to staff that they have to deliver a high quality product consistently. Staff was very friendly and eager to please so it comes down to training."

BookIt.com® Verified Traveler Richard Prudhomme from Blacklick, Ohio

"Wonderful property good staff. Rooms are great and nicely furnished and have wonderful views! Food at main restaurant is good, however the Italian restaurant is not so good. Overall a great place to stay, they have removed the bad things about all inclusive."

BookIt.com® Verified Traveler Leon Bowen from Charlotte, NC

"We enjoyed the stay...perfect weather.....service was the best for a 4 star hotel....pro's and con's.........pro's- large suites, great ocean view.... Con's- local peddler's and timeshare salesmen.....Just like sharks in the ocean....Got my money's worth!!!"

BookIt.com® Verified Traveler Marla & Bill from Ramsey, MN

"We had a great experience at the Sunset Plaza in PV. Our suite was very nice...modern and clean. We typically don't do the all-inclusive because we like to explore and try different place, but we were happy with the food choices for the most part in this all-inclusive package. There were a few meals that were not that great (over-cooked red snapper and flavorless pasta dish at Luciano's). We tried some items that we wouldn't typically choose, just to add variety, and they all ended up very good. I don't care for eggs much, so I asked if I could have a BLT during breakfast and they were more than happy to accommodate. They were always willing to substitute items if they could, so for those who were not happy about the menu items, I think that could be adjusted to fit almost anyone's needs just by asking. We were impressed with the staff. Everyone was very pleasant and accommodating. Taxis are a half block away and are there to pick you up in minutes. The staff can tell you exactly what the taxi cost will be to any location, so there's no surprises. The weather was absolutely beautiful every day. The pools and grounds are very well maintained. We tipped the servers all the time. They do such a good job and well worst a few dollars to be pampered. I agree with others about the 'butler service'. I think that could just remove that from their accommodations listing. We would definitely go back to this resort, especially if we got the same price again."

BookIt.com® Verified Traveler Sandi from Grass Valley, CA

"Overall we were quite pleased. We had a few issues that the Butler or Supervisors would not resolve. If you want coffee daily in your room you will pay a room service fee. I thought with a deluxe oceanview, all inclusive that they would include coffe with the coffeemaker in our room. WRONG! You get a coffemaker but no coffee without a charge. We had also made arrangements prior to our arrival for flowers and goodies to be in our room (for the birthday girl) and they were not there nor did they arrange for any special accomodations over the five days we were there."

BookIt.com® Verified Traveler Renee from St. Charles, MO

"All of the comments about this being a amazing resort with excellent service are exactly right! If you want a relaxing vacation with a beautiful resort and top-notch service, this is your place! If you want entertainment, a pool dj, and buffets, this is not your place though."

BookIt.com® Verified Traveler Krist & Steve Lausch from Fergus Falls, MN

"Although we have traveled to many destinations in Mexico, this was our first vacation in Puerto Vallarta and we absolutely LOVED everything about it. But without a doubt, the staff - accomodations - service and food was the #1 reason the trip was so enjoyable! The room was beautiful, spacious and clean. The food and drinks were wonderful and there was always a variety of items to choose from. The staff went above and beyond to make sure our stay was perfect in every way. The service was just amazing and we felt so pampered! We also LOVED the size of the resort as it was not too small but not too big. It was just a very friendly atmosphere and we really felt like we got to know many of the staff that were with us throughout the week - a real treat! I would definitely recommend this hotel to others and we are hoping to return again next year! It makes me SMILE just to think about every moment in PV..... a wonderful vacation! Thanks everyone!"

BookIt.com® Verified Traveler Tommy Kasper from Orland Hills, Il

"I'd just like anyone it concerns, that this was not a pleasent experience!!! An employee at the resort tried to rip us off!!! Where does this end, what kind of resort are they trying to run, or run people off"

BookIt.com® Verified Traveler Geoffrey Croghan from Seattle, WA

"Nice Property, great service, wonderful kids club. 'Concierge service' was puzzling, seems like they are positioning it as a value-add, but truthfully there is no reason for it. Positioned as your personal helper for your stay, but really no different than a bellman, and front desk staff Restaurant/Food options limited to one restaurant, with another that opens part tme inconsistenly and not as published. Great staff, bad dining. Cold food, wrong orders, over 1 hour waits for a meal after seated. Kitchen and wait staff completely uncordinated."

BookIt.com® Verified Traveler Jen F from Mahtomedi, MN

"Wow--great experience for our first international trip with our boys (7 and 9 years)! This is a beautiful hotel, just north of the boardwalk and old town of PV. You can easily take a taxi (or bus) into the main portion of town. The location is gorgeous, right on the beach. This section of the beach is small and the waves/current can get pretty strong so keep smaller kids close. To a person, staff were very friendly, helpful and attentive; only 2 approaches on the time share promo but a firm no was all it took to stop the sales push. My only suggestion for improvement is to expand options for food and offer a self-serve buffet at breakfast. Every meal is a sit-down affair, for 6 of us each meal was 45 min-1 hour total. This usually was fine for lunch and dinner but it slowed us down in the AM when we were wanting to head off for that day's adventures. I agree with other reviewers on the restaurants--the Italian place was not great, the deli was only open sporadically. My younger son is a very picky eater but the wait staff were always able to accomodate and make items not on the set menu (no kids' menu). Not a ton of activities going on at the hotel, but we were busy enough and enjoyed relaxing when back at the hotel. There are laundry facilities if you need to do laundry; your butler can do it for a fee or you can get tokens at the front desk and do it yourself (about $10 for one load wash and dry). No laundry soap at the hotel, need to buy it at a store. Rooms were beautiful, all with ocean views and a nice but small workout room."

BookIt.com® Verified Traveler Navjot from New York, NY

"This resort is great! You will not regret booking it. Its quaint with no buffet and made to order food. Every person gets premium liquor and the staff are friendly. The location is perfect and in walking distance to many amenities."

BookIt.com® Verified Traveler INDRADEEP GHOSH from Cupertino, CA

"We just returned after a 5 day trip - a family of 4 with kids 4 and 8. The experience was fabulous. Nobody can beat this value. Kids ate and stayed free. The one bedroom suite on the 8th floor was amazing with expansive bay views. The facilities are modern and brand new with everything working fine. The food was always al a carte and yummy - tried all the seafood dishes and liked 90% of them. The staff was friendly and attentive. The location of the hotel was very good - close to the airport, all the activities and downtown. The only minor cons were the limited menu - we ran out of new stuff to try by the 5th day. Also the vacation club presentation was a complete waste of time in spite of the activity and spa discounts. Avoid that if possible."

BookIt.com® Verified Traveler David And Kathy Packett from Richmond, Va.

"My wife and I stayed at Sunset Plaza in February and December of last year.The resort was nice and staff was pleasant but we had severe problems. We were asked to do a time share tour in February and we did so. We were not interested in the time share but we did buy a vacation package from RCI that sounded like a good deal. When we tried to use it we discovered the sales rep had lied to us and we were out $1500. We met with our representative on our return trip several times and he did nothing to help us.This obviously ruined our December visit. All he would do was give us a 'discounted 'week in the off season that was only $100 cheaper than Bookit got us for prime time so that was obviously worthless to us. All efforts since then to get a refund have been futile. These are not good people. Buyer beware."

"we completed our 4 day stay at Sunset on Sunday, Feb 19. I have to say this was not a good week to travel. The weather was gloomy and foggy. Temps hovered around 70. Had one good sunny day on Sat. Anyway, as far as the hotel, it is smaller than most resorts we've been to. We didn't have to wait to be seated at anytime. We always found lounge chairs by the pool. The swim up bar staff were so friendly and nice. They catered to both of my girls (8 and 11). The Italian restaurant, Lucianos, was really good. The appetizers were fantastic. The main eating area also had great food. My only complaint is that the wait staff was slow and not always efficient. Further, the chefs would prepare the same dish differently. BUT, the food was good and the staff was very friendly. Not many activities for pre-teens. The vendors on the beach didn't really 'hound' us. They did attempt to sell their items, but did not push. Overall, enjoyed our stay. Very relaxing."

"The resort is truly a five star. The food is all el a carte (no buffets). Any issue is dealt with immediately. The only complaint is that there was a wedding at the resort and the closed the pool down at 4 pm one day and the one restaurant and hot tubs the next day. As paying guests we have a right to those facilities. A DJ played for the wedding dance and they were given a time of 1 a.m. Even though complaints were made to the front desk nothing was done. We were on the 10th floor and it was like we were sitting next to the music (that loud). With children, tours booked this was unacceptable. The guests were not notified of loud music or the restaurant being shut down . This would of given guests the option of leaving the resort."

"We had a wonderful time until our last night when there was a huge wedding at the hotel that was not announced (until a few hours before and still no information was given about what would happen). It basically took over the entire hotel even though the entire wedding party was not even staying at the hotel. The main restaurant closed, making every guest go to the small Italian restaurant (which we felt was very poor quality and service), and we had to wait over an hour because they didn't have enough tables to fit everyone (which was a problem as our baby had to go to bed and got cranky), and then had very slow, poor service. But, the worst was there was extremely loud rave-type music from 8pm until 2am. There was no way we could sleep and our baby kept waking up. We called to complain many times to the front desk about the music, but nothing was done. It really ruined our trip as it was our last night and we missed the entire morning the next day b/c we had to sleep in...and then they wouldn't even let us have a later check out time. We left our vacation more tired than when we arrived. We were extremely disappointed that a 4 star hotel would allow a wedding to disturb all the guests at the hotel (again, the wedding guests were not even staying there!). We would like a refund, but have not heard back from the hotel on this issue. I would highly suggest asking if there are going to be any weddings during your trip (although not sure if they will tell you!).

Another thing that did not affect us, but several other guests is that they often run out of the type of room you book. Many people booked suites and arrived to find there were none left and they had to take a normal room (which if you have a family is a major problem b/c you end up not having a room for a napping/sleeping child!). They asked us to downgrade to a smaller room, but since we had already started in the suite, we said no.

It is too bad as the first 3 nights of our stay were great. Very good food in the main restaurant, good service, decent bar (surprised that the wine was decent!), nice rooms, nice pool, quiet location (not in the middle of town), not too far from the main part of Puerto Vallarta (about a 30 min walk)."

"So, this is a beautiful hotel - with excellent staff - very, very nice people work there and if you take a minute to ask, they will share interesting stories about their lives. . . As an 'all-inclusive' it fell a little short - there are 2 restaurants and one deli. Only 1 restaurant is open all the time - the Italian restaurant is not good when it's open - and the Mirador which is open daily only has 2 menu changes for dinner and only one breakfast/lunch menu ever. The food is good, but for a week gets tedious. There are also not really any 'activities' at this resort. It's a VERY small place. If you are thinking 'club med' this is NOT the place. If you want a nice centrally located, very clean hotel with very nice staff and a beautiful pool - then this IS the place for you. You have to decide what is important to you. The grounds are beautiful, the pool is great, the drinks are great, the people are nice, the room was BEAUTIFUL. I had a great time, but wouldn't return due to the lack of activities/food choices, however, I really have nothing bad to say per se if that makes sense. One 'weird' thing was the 'personal butler' thing - on our first day we were introduced to our personal butler - we never saw him again, not even once. Anyhow! If the worst 'complaint' i can make is lack of food choice, they are doing pretty good. We were invited to time share presentation, we declined with no hassle at all.
The beach area is very small as well, but nice.
OH - and DEFINITELY SKIP THE CITY TOUR/TEQUILA FACTORY TOUR - it's a trip to 'preferred vendors' which was pushed - big waste of money and more or less just irritating.
Anyhow, great place overall, i'm just not one to go back to places I've been!"

"Overall a most pleasant and great trip. Food variety is always a concern with the AI VACATIONS and Sunset tried to get great variety. With only 2 eating options that became difficult as the 10 days came to an end. Friendliness and accomodations are excellent."

"Excellent hotel! We had a great time here, just the vacation we needed. Everything is so new, clean and pristine. The views from the rooms are amazing. They gave us a room on the 14th floor. The food was great, a la carte(didn't have to worry about any buffets) It was like eating in a nice restaurant 3 times a day. The pools are awesome, perfect temperature with little palapas with beds around the adult pool. There's three jacuzzis as well. The staff were great and so friendly. We walked in the front doors they sat us down and one of the butlers brought us a glass of champagne each and some cool face cloths. They treated us so well and the swim up bar is a great time too. The only thing I would suggest is some nighttime entertainment but if you just need some r & r its the perfect place. They had a wedding the weekend we were there so the service was a bit more sparse but as an apology they gave every guest a bottle of wine and I think they did quite well with the resources they had. I totally recommend this place, the nicest place I've ever stayed! (we met a lot of great guests too which made it that much better)"

"Beautiful venue, all staff very polite and helpful. Our only issue was we made a reservation for Luciano's restaurant @ 8pm for a group of 11 and when we arrived they had no record of our reservation and we ended up waiting 1.5hrs to be seated. The staff was helpful and brought us appetizers in the bar and kept checking in with us. Only saw our butler on check-in, now mind you we didn't seek him out as we didn't need anything. The only negative I have to say about the property is there is hardly any beach area. The chairs were never put down on the beach as the tide was too high and there was no room. This area of Puerto Vallarta is not made for leisurely strolls along the beach. The sunsets were MAGNIFICENT every night, no matter if it was clear or cloudy. Aqua bartender and waiter were superb! We never had to wait for our drinks or food and they even made us 'special surprises'! All in all a wonderful trip!"

"we just returned from sunset plaza on a 7 day trip and would like to comment on the vacation. first off you will not be told that it is a non smoking resort even though they tried to accomadate the smokers. you will be told that there would be in room coffe and there is not. we were told there was a coffee shortage. we were told our refrigerators would be stocked daily and they were not. don't believe that you will have a butler service daily. If you wanted anything it was like pulling teeth. Eventually you might get it. They held a wedding on our weekend so they closed all resturants and bar except one and it was a 3 hour wait for our food. the weather was great. the pools were heated that we enjoyed. the food was something to be desired as some of us would be through eating before the rest of us did not have have our food yet. i was very hard to comminicate as very few of the employees spoke or understood english.our transportation to the airport was great but our plane was delayed in dallas and we waited 4 hours and missed our connection into minneapolis and didn't arrive in minneapolis until midnight instead of 8.20.The resort is very small but that was ok as you had no problem finding the rest of your party. The bartenders were nice and you didn't get watered down drinks which we have had at other resorts.If you go keep in mind that it is a smoke free resort. Happy vacation to you all."

"Attentive staff, top-tier amenities, exceptional food and small size. Nothing not to like. I appreciate not being one of the 'herd.' With just 109 rooms, there was never a wait or a line. Pool is great. The only sand in this sun screen is the pesky beach vendors who prey on you if you attempt to lounge oceanside. I can see returning to the Sunset Plaza in the future. No disappointments"

"We needed a break but didn't want to spend all of our time traveling. Puerto Vallarta was perfect. And Sunset Plaza Beach Resort was ouststanding. The physical quality of the hotel was among the best we have ever stayed in... As an Architect the contemporary design and beautiful attention to detail was amazing.

I am not usually very good at remembering names but the restaurant staff made our stay a delight... . Always attentive, always moving and never in a hurry. The concierage staff were just as attentive and friendly.

The food was excellent, though I wish there was more Mexican in their menus. The meals were all very tasty and beautifully presented.

The Resort offers both All-inclusive and room only ... all-inclusive is definitely the way to go.

Highly recommended ... we will be back."

"We stayed at Sunset for our honeymoon and the entire trip was amazing. Resort was extremely clean, including all the pools and the suite. The maid came everyday and returned in the evening for turndown service. Views were as amazing as the website shows. Overall excellent...



Positive Points:

-CLEAN, CLEAN, CLEAN - Suites and grounds brand new

-Views amazing, fall asleep to the sound of the ocean

-Customer service very good. Pool service can be slow sometimes but overall excellent.

-Resort is in a secluded location. This means you don't deal with too many beach 'peddlers' trying to sell you stuff. I like to lie by the ocean in peace - so the location was really fab. Looking for the peddlers or more hectic energy??? Take a cab for 50 pesos (less than 5 bucks) into town. You'll find it there for sure.

-No timeshare discussions - none.

-Staff had great English overall - nothing really lost in translation for food orders or otherwise.



Other Maybe Or Maybe Not So Positive Points:

-Zero nightlife onsite. If you are looking for entertainment onsite after dinner, you wont find it here. Even the inhouse bar that stays open until 1 am is deserted most of the time. We were on our honeymoon so we didnt care. If you are looking for the party scene, take a cab into town. You'll find it there.

-Food was just average. We aren't foodies by any means but the food was neither spectacular nor terrible...just overall average. Food is where the resort needs to improve, hence the 4 for quality.



The crowd was generally a bit older - we are in our early 30s and this was great for us. We enjoy the more mature crowd (30 ) because it's not so wild and/or loud. If you are looking for a crazy Cancun/super young crowd, this place isn't for you. There were some families here. The adult pool was seperate so if you didn't want be near the little ones, there was no problem finding a quiet spot to relax. We enjoyed both the family pool and the adult only pool over our trip.



We would recommend this place for sure. We really enjoyed it. Thanks to the lovely Staff including Carlon at the Sunset bar...we had a great time!!!





ONE MORE MAJOR POINT:

When you arrive in the airport, there is an area you walk through filled with Timeshare people wearing white jackets. You pick up your luggage and walk through these doors and they just surround you. It's very overwhelming and intimidating - because you don't really know if they are part of the airport security or not. BEWARE - THEY ARE NOT. If you stop to talk they will surround you and basically waste a half hour of your time. Keep walking not matter what they say (one was screaming....yes screaming at my husband and I to turn around saying we were walking the wrong way and 'that exit is closed. infact, we were headed in the correct direction and he was just lying). Sounds a little scary, but just follow another traveler that looks like they know where they are going and grab a cab; costing you around 150 pesos or $12 USD. Anything over 200 pesos is just an insult."

"Great value, staff was friendly and accommodating. Our suite was gorgeous, really enjoyed spending down time there. There should be entertainment in the evenings either in the Bar or near the pool area. There were a few restaurants at the property but only Mirador was open during our 5 days there. Would have like to eat in a different setting. Would definitely go back someday. Hopefully some of my concerns will be taken into consideration."

"In order to 'set the stage' I first must say that I tried to contact Sunset Plaza Beach Resort via e-mail 3 times with questions regarding our stay @ their resort. NO REPLY>so upon arrival I already was frustrated. Check-in was delayed due to multiple check-ins; however we were placed outside (resort side), given our champagne and then forgotten. Not really a big deal but added to our frustration. Standard room was a 'hotel' room with wonderful floors, great bath (shower exhilirating) and fabulous extra large balcony. Next issue was the smoking from the adjacent room--on the balcony and with our doors open to enjoy the waves we had the smoke in our room--needless to say we were unhappy since the hotel is a 'non-smoking' facility. It took till the next day to get this issue resolved--by moving us to another room.---'Yes we had to move, not the smokers (I understood that the smokers were charged $500 for violating the no-smoking policy)! This also meant that the people we were traveling with had to be moved. The 'Butler' manager offered us help to move--2 butlers for each room. Our butlers decided to tell the bellboy to help me and they disappeared--too lazy to help a guest and outright insubordination. I ended up having to repack everything and do the move which should have been handled by the 'butler'. Turn down service and pillow menu a nice touch. In my opinion the 'butler' service is just a 'glorified request service' just like you would expect to receive @ a hotel. The bellboy delivered the luggage and the maids took care of the room and turn down service. I will say that one butler helped me the day I had the flu and stayed in our room--thank you. The 'Butler' service was confined to the rooms. The rest of the service was provided by waiters, bellboys, towel service and grounds keepers. In reference to one of my questions was the confusion many other reviewers have stated about whether or not there is a buffet. NO BUFFET, menus the same each day for both restaurants (Tues-Thurs-maybe Sat? for the Italian one). The third 'deli' food place has not yet opened. Basically you eat every meal @ the same restaurant. The web-site does state that there is a buffet and I pointed that out to them. No buffet but our dining experience was amazing---waiters were able to have prepared for us meals 'our' way if we did not order from the menu .Quality fresh food and premium drinks---can't go wrong. Grounds were immaculate and nice warm pools. Great that the 'sunbeds' on the beach came with the all-inclusive packiage. Speaking of 'all-inclusive' the tips are not included as in other resorts. No presssure to do the 'time share' thing and the usual tour service one finds at a resort. Presently I consider Sunset Plaza to be a 'hotel'--not a 'resort'. There is no evening entertainment as you find @ a resort. Grounds are small but adequate for the 112 rooms they serve. I 'heard' that the owners have plans to tear down the 2 adjacent resorts now in operation and build facilities such as Sunset Plaza in their place. If this happens it will be a wonderful expansive resort. It however is located in a 'dirty' part of Puerto Vallarta---surroundings are pure city. Sunset Plaza is located to the center of the bay and gets direct ocean currents---not the more soothing waves in other parts of the bay that are more secluded. All in all I believe that Sunset Plaza strives to be an upper end 'resort' but it is just a hotel with great decor and fabulous dining."

"My husband and I just returned from our stay at The Sunset Plaza in Puerto Vallarta. We had a fantastic time and would love to go back again. The accommodations were luxurious and the staff were very friendly and helpful."

"Overall, we had a nice trip to the Sunset Plaza Beach All-Inclusive Resort and Spa. The food quality, while generally very good, was not consistenly prepared well. On one occasion, the chicken entre was not cooked completely. The menu was the same for the entire week (the Italian menu was the only dinner menu), but the Italian restaurant itself was never even open. Meal service was incredibly slow. This would suggest more and better training is necessary in both food preparation, as well as serving. People were generally very, very nice. The time share (or points share) sales pitch was a waste of time. If they are going to do that, it ought to happen in the new building. The 'sister' properties are not close in terms of quality, so why do a sales pitch from one of the older dilapidated facilities? Our room was very nice, the physical plant was new and the size (only 109 units) makes for a much better experience since there were never lines or crowds."

"The resort met or surpassed every expectation we had! The staff were attentive, the rooms immaculate, the food delicious, and the location unbelievable!"

"Highly Recommended! Definetly will return to this outstanding modern hotel..very clean and so chic, not so crowded. It is so close to the airport and we walked downtown to the Malecon boardwalk from the hotel and only took 15mins. We loved our single bedroom all inclusive with the kitchen suite and felt like we were home. Excellent food, staff and service, loved that it had a gym and the pillow and scent menu for your room and personal butler....wow, so impressive! It was very nice to wake up in the morning and sit on the terrace to see the family of wild dolphins swim across the ocean on the same time everyday. We think it was awesome for them to build this hotel with every single room facing the ocean no matter what type of room you book. It is so worth staying here and it was very hard leaving. We will definetly be back with families and friends next time!"

"The staff was outstanding, especially the Maitre D in the Mirador restaurant, who would accommodate our off-menu requests,, if possible. The Deli was not open during our stay and Luicciano's was only open two evenings

In my humble opinion, the resort would be improved with some evening entertainment.

It is, however, a beautiful resort and the staff goes out of their way to make sure you have a good time"

"If you're looking for excellent accomodation, wonderful staff, great food, relaxation, priceless moments, then this is the place to go!
Check in was flawless and the butler showed us to our room. With 2 small children we just wanted to relax. The food was great and the staff loved our 2 kids. My eldest daughter used the kids club the whole time we vacationed while the baby was a hit with the staff who continuously fawned over her.
Our priceless moment will be when my 3 year old released her baby turtle she named Gus.
In a word - wonderful!"

"Awesome rooms, good food, accommodating staff, centrally located! Would recommend highly! Your personal butler is a definite treat!"

"We just got back from a 5 day stay at Sunset Plaza. We got a smoking deal through bookit.com, and we were not dissappointed at all! It is a beautiful resort, right on the beach and very close to downtown. The butler service was great. The food was good. Three of the staff members really went out of their way for us, and all the rest of the staff was friendly, helpful and accommodating. The pillow menu and aromatherapy are a nice touch. We also appreciated the glass of champaigne upon arrival. After traveling, it was just the right thing. The decor of the hotel is great. The hotel was very quiet while we were there - no construction and also not that many guests. It was a great place to relax. The pools and jacuzzi's are great, and we LOVED the sea turtle release. The Italian restaurant is just okay, but the regular restuarant was great. If something we wanted wasn't on the menu, they would still serve it to us. We had a fantastic time and only wish we could go back right away!"

"We had a blast in Puerto Vallarta, this resort is next to none. We felt secure and all of our needs were tended to. We got some great service and the room was amazing. Stay in the one bedroom suite or larger if possible. The all inclusive was great really saved us a ton of cash and we ate and drank to our hearts content and then some. Only drawback is they only have the one restaurant El Mirador and it is located outside. You are in the elements when eating which is great on nice days but bad on hot ones or wet ones. The food variety is a little on the low side and some of the things which are asked for tend to be wrong but I get the same issues in the US with waiters getting my order wrong. I would say the restaurant needs to be updated and the Italian restaurant Luciano is OK but I think they need to have some things worked out. AC in Luciano needs to work and the waiters and staff need to learn how to better take food orders. Also it would be helpful if they had separate room service apart from El Mirador because cold food was warm and hot food was luke warm by the time it got to us when we did eat in. Other than the restaurant this is the place to stay at. Awesome in every aspect."

"This place was absolutely gorgeous. They were always there when we had questions. One day we didn't want what the had on the menu, so they made whatever we asked for. A convenient place to downtown too."

"This is the second time that we've stayed at the Sunset Plaza, and it was just as great as the first. Though the resort is rather small, it's perfect for a short, luxurious get-away. The rooms have both a pillow 'menu' and linen scent 'menu', and the beds are incredibly comfortable. However, the best part of the resort is the food and the staff. The main restaurant (there are only two on-site) offers incredible food off of an extensive menu, including such luxuries as filet mignon, shitake mushrooms and ahi tuna. The staff is extremely accomodating, and always happy to make exceptions (such as eating off of the main lunch menu while lounging by the pool).

We had a wonderful time, and are already looking forward to our next visit."

"

All in all we had a very relaxing time. All staff and service was excellent. Food was very good and well prepared along with good
menu choice.

"

"My wife and I had a great time at the Sunset Plaza Beach Resort. We stayed for 4 nights in mid-September on the all-inclusive plan, and I would recommend this place to anyone looking for a trip to PV.

The hotel was amazing. The staff were excellent. The facilities were great. Everything was very clean and still looking brand new. The food was very good for an all inclusive. Our room was very large. Overall a great place for a couple to go!

The two pools are amazing and very clean. We were very lucky and pretty much had the adult pool to ourselves for 3 days!

If I had to think of something to complain about I would have liked a bit more food/(alcoholic) drinks available in the room fridge, and some coffee as well.

"

"My wife and I had a great time on our second trip here. The staff is all very friendly and the one bedroom suites are amazing.

The only complaints we had were that the Yoga classes didn't seem to actually happen and we had one waiter who seemed to never get our order right and that was frustrating. The rest of the staff especially the butlers were great and very accommodating.

Highly recommended. "

"We had the best time here at the Sunset plaza. The staff was really nice and went over and above to please us. The food was not only great it looked amazing also. We went on the off season and it was perfect, not to busy. They let you release baby sea turtles into the ocean! That was the highlight, I loved it. I would go back and send people here, I loved it! Best food and service ive had in a long time.
Thank you to all the staff at this amazing resort for making this trip a blast!
"

"The hotel was amazing! We booked the suite it was huge and very impressive. Don't do the deluxe room to small and not as nice of a balcony.The food was really good, if you don't read or speak Spanish the menu is a little hard to understand and staff is not very fluent in restaurants to help with questions but this was okay because everything we ordered was great. Luciano is the restaurant you have to make reservations for don't waste you time food is okay but took almost 2 hours to get through dinner. The deli is not all inclusive and room service is all inclusive but you pay a 10 dollar service charge every time you order. Private beach is great all roped off and security keeps out vendors on the beach. The best part of our trip was the great service we got from the guy who brings you drinks all day by the pool. The pool concierge did a great job keeping pool area clean and lounge chairs always had fresh towels. We were very impressed. I would recommend this hotel to anyone, it was defiantly a five star hotel!"

"First of all let me say how wonderful Bookit was to call and book this! The booking agent sent out by courier our Bookit package so that we had it before our trip and he even sent me a handwritten card as a thank you for booking! How awesome is that!? This hotel was incredible. New, clean, safe, I don't know how many adjectives i could go through to describe it! A la carte is the way to go, everything cooked fresh and tasty for you. No buffets sitting out all day! Food was fabulous, and no tummy issues (even drank the city water and it is fine!). Rooms were good too. Only complaint about the food is that they don`t tell you if something is not on the menu until you want to order it. Also, i had something with 'pollo' or chicken and I had to ask where was the chicken! Spa was awesome, very good services; I especially liked the massage, especially since it they have the best prices ever for a massage! I got a very affordable 80min massage on a beach palapa and it was heavenly! Our favorite sushi restaurant Tsunami is a five minute walk away! I can't wait to go back again!"

"This is NOT your typical ``all-inclusive.`` Small, pristine, calm. I spent 3 nights with 4 of my girl friends and I feel everything was just about perfect. Seated meals with full menus for breakfast, lunch, and dinner and the food is elegant and tasty. With 3 pools, 3 jacuzzis, curtained beds by the adult pool, yoga in the morning, it`s all so great. We got in in February, when the rates were under $700 per person for 3 nights, so Value gets a 5 based on that! The staff were warm, friendly, polite, and approachable. Every room has a private balcony facing the ocean (BOTH the smaller ``deluxe`` room we had, as well as the ``suites`` that are bigger) - amazing, wide-open view of the sea and to hear the ocean waves at night was gorgeous. The one challenge we had was also with the hot water in the shower. It`s touchy and you have to adjust it one way or another in slow, small increments so as to not burn yourself or freeze! I`ve traveled abroad for fun quite a bit and rarely stay in nice hotels, and I have always turned my nose down on ``resort`` vacations and even more so at ``all-inclusive`` places. I also never really want to visit the same place twice. With that said, I have to admit: I got back home from our trip late Friday, and the next morning was immediately looking at prices online to see when we might be able to come back! I would definitely recommend it to others and will try to get back soon with my husband! "

"This hotels is excellent! Every room has an ocean view. The hotel is decorated and furnished with modern amenities. The food is excellent and the staff are very friendly and very efficient. The hotel is very clean and well kept. Now the down falls, for room service they charge a 15% service charge for the total cost of your order. The pool and jacuzzi closes at 8 p.m. Aside from those two things I could not ask for anything more. This hotel should be a 5 star and not rated a 4 star."

"The menu is so impressive-no buffet- and we found the staff to be really wonderful. Sitting through the time share sales pitch got us a free massage- so that made it worthwhile! We had a beautiful one bedroom suite with a huge balcony overlooking the ocean. Really a great deal, I presume because they are so new. Would highly recommend it!"

"We stayed for six days at Sunset Plaza. It is relatively close to downtown, the bus is in walking distance, staff was very friendly and accommodating. All rooms had a beautiful view of the ocean. Sunsets were spectacular every night. The food was excellent - but, just make sure you are very exact in what you order and don`t be afraid to ask for something that may not be on the menu specifically. Try the crepes and filet mignon. The only drawback on the food is that it is the same menu each day, so if you are there for a week, a change would have been nice. For a new resort, some of the kinks still need to be worked out - such as a wastebasket in the room and extra toilet paper available. Otherwise, it is a great deal and would we would definitely return. Too much to see and do in a short time - plus time to relax!"

" We were the first people to stay at the hotel. It exceeded our expectations in every way possible. Great room, great view, excellent service. Unbelievable food. The staff were amazing. Have recommended it to all I know. You won`t be disappointed. We certainly would go back."

"Overall, this place is excellent. Although, they have a few large issues to work out. The rooms are nice, the property is beautiful and immaculate, and the servers are awesome. The food was DELICIOUS. However, our shower didn't work properly for 2 days (only put out scalding hot water) and we had to ask several times for it to be fixed. The music piped in all over the grounds is TOO LOUD and kept us up at night, despite multiple requests to turn it down. And the biggie, a male hotel employee let himself into our room in the middle of the night without knocking. It was around 10pm, we were sleeping, and all of a sudden he was in our room. I screamed to get out, but he insisted on checking the mini-bar. I had to push him out of the room. A complaint to the front desk resulted in them laughing...not even an apology! Overall, good place for the good deal through Bookit. But I wouldn`t pay full price."

"We're staying @ the resort right now. I'll post pictures and write a full review when we get home. We travel frequently and are no strangers to quality vacations. I highly recommend this place for a great cheap vacation. For the money, you can't beat it!!! "

"My boyfriend and I planned this last-minute trip to Puerto Vallarta and found this resort on Bookit.com. Although we were reassured by our travel agent that this hotel was a four star hotel, we did not have extremely high expectations for this resort except promises that it was a four star, ocean front suites and close to shopping and downtown Puerto Vallarta. Less than ten minutes away from the airport, the Sunset Plaza bellboys (Hilario) graciously welcomed us and we were led to the front desk and concierge. After checking into our rooms, we were blown away by the grounds of the intimately quaint resort and the ocean views from the spacious balcony. Our stay continued to get better from the first day --- the amazing chefs at the poolside restaurant and Luciano's, bartenders (Ricardo, Edgar, and Luis) and waiters, jazz band in the hotel lobby bar, the breathtaking sunsets, the three jacuzzis to choose from, the infinity pool that hangs over the beachfront, to the couples massage in the bungalow over the ocean (highly recommend it!)... Make sure to order a Coco Collado from the poolside bar (fresh fruit). Our trip could not have been more perfect and we truly recommend this hotel as a romantic getaway for couples or families."

"We just returned from Sunset Plaza Beach Resort and intend to revisit soon! My spouse and I are both very discerning travelers with high standards, and this hotel enchanted us, with its elegant appointments, superb food, staff that caters to your every whim (as if you were their beloved family), and grounds and pools and views that will take your breath away at every moment.

Secure the alll-inclusive package while it's available! From the first taste of food to the last drop of drink, you'll think you arrived in foody heaven! The chef creates a modified menu everyday and everything we tasted was divine! Eating such delicious food in an open air restaurant, looking out over the glittering bay, with fresh sea-breezes, is delightful!

Be sure to enjoy a sensual massage with the therapists in the outdoor cabana that perches over the beach, with the breezes wafting over you from the bay. We were lulled asleep in pleasure and afterwards lingered and soaked in one of the glass-tile, sparkling tubs, with expansive views across the bay, after the big orange sunset, down to the twinkling light of 'Old Town,' and up to the high-rise towers of the marina.

You will leave paradise at Sunset Plaza wishing for more time there. We're already planning to return for my honey's birthday!"

"My wife and I spent 5 days in Puerto Vallarta at the Sunset Plaza, and we were both extremely impressed with the level of service, hotel amenities, and the food, the food was amazing. For the price, we held our expectations low however it was a great surprise. The rooms are unbelievable, the views are amazing, the staff and the food was a one of a kind experience. We were very impressed. VB"