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Now Amber Puerto Vallarta Resort & Spa - All Inclusive

Puerto Vallarta, Jalisco, Mexico (PVR)

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Based on 2498 reviews
With a stay at Now Amber Puerto Vallarta Resort & Spa
Room & Rates
Jr. Suite with Jacuzzi king bed

Jr. Suite with Jacuzzi king bed

1 king bed
582-sq-foot (52-sq-meter) room, balcony with garden views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Junior Suite Ocean View, 1 King Bed

Junior Suite Ocean View, 1 King Bed

1 king bed
582-sq-foot (52-sq-meter) room, balcony with ocean views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Junior Suite Swimout 1 King Bed

Junior Suite Swimout 1 King Bed

1 king bed
582-sq-foot (52-sq-meter) room, balcony with garden views

Layout - Separate dining area
Relax - Private pool
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Preferred Club Jr. Suite Garden View, 1 King Bed

Preferred Club Jr. Suite Garden View, 1 King Bed

1 king bed
622-sq-foot (56-sq-meter) room, balcony with garden views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free newspaper, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Preferred Club Jr. Suite Ocean View, 1 King Bed

Preferred Club Jr. Suite Ocean View, 1 King Bed

1 king bed
622-sq-foot (56-sq-meter) room, balcony with ocean views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free newspaper, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Preferred Club Jr. Suite Swim Out, 1 King Bed

Preferred Club Jr. Suite Swim Out, 1 King Bed

1 king bed
622-sq-foot (56-sq-meter) room, balcony with garden views

Layout - Separate dining area
Relax - Private pool
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Free newspaper, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Club Suite Swimout 1 King Bed (Master)

Club Suite Swimout 1 King Bed (Master)

1 king bed
1230-sq-foot (111-sq-meter) room, balcony with garden views

Layout - Living room and dining area
Relax - Private pool
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - 2 bathrooms, deep soaking bathtub and separate shower
Practical - Free newspaper, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Preferred Club Master Suite Oceanfront

Preferred Club Master Suite Oceanfront

1 king bed
1230-sq-foot (111-sq-meter) room, balcony with ocean views

Layout - Living room and dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - 2 bathrooms, deep soaking bathtub and separate shower
Practical - Free newspaper, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Junior Suite Ocean View, 2 Double Beds

Junior Suite Ocean View, 2 Double Beds

2 double beds
582-sq-foot (52-sq-meter) room, balcony with ocean views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Jr. Suite Swimout 2 double beds

Jr. Suite Swimout 2 double beds

2 double beds
582-sq-foot (52-sq-meter) room, balcony with garden views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Jr. Suite with Jacuzzi 2 double beds

Jr. Suite with Jacuzzi 2 double beds

2 double beds
582-sq-foot (52-sq-meter) room, balcony with garden views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Preferred Club Jr. Suite Garden View, 2 Double Beds

Preferred Club Jr. Suite Garden View, 2 Double Beds

2 double beds
622-sq-foot (56-sq-meter) room, balcony with garden views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Preferred Club Jr. Suite Ocean View, 2 Double Beds

Preferred Club Jr. Suite Ocean View, 2 Double Beds

2 double beds
622-sq-foot (56-sq-meter) room, balcony with ocean views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Preferred Club Jr. Suite Swim Out, 2 Double Beds

Preferred Club Jr. Suite Swim Out, 2 Double Beds

2 double beds
622-sq-foot (56-sq-meter) room, balcony with garden views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deal of the Day

Deal of the Day

1 king bed
581-sq-foot (54-sq-meter) room, balcony with garden views

Layout - Separate dining area
Entertainment - Free WiFi, 32-inch plasma TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Now Amber Puerto Vallarta Resort & Spa - All Inclusive
David Alfaro Siqueiros No.164-A lote B Zona Hotelera Las Glorias, Puerto Vallarta, Mexico 48333

Rooms
Make yourself at home in one of the 327 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies. 32-inch plasma televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 2 spa tubs, and a nightclub. This Art Deco resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort's dining establishments, which include 5 restaurants and a coffee shop/cafť. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Planning an event in Puerto Vallarta? This resort has 7000 square feet (630 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

AMENITIES:
  • 24 Hour Room Service
  • ATM Machine
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Exterior Corridors
  • Fitness Facility
  • Free Breakfast
  • Game Room
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Night Club
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Spa Services
  • Steam Room
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2498 reviews
from
Submitted on 28-05-2016
Emerald villa rovi g Cosiege was amazing kind caring helpful. She always smiling.... if u come ask for her she make your stay with it... U might think they r trying to sell you stiff but they r helpful and it's worth sitting and listening. If u sit through there personal 90 min speak reg hotel u get money to spend the 90 min includes breakfest not with group so u can speed up or slow down pentatonic. U say no and they take no Esmeralda was so helpful from min I arrived to last mi of my holi... Read more
from
Submitted on 29-05-2016
We just got back from our stay at this wonderful resort. It was beautiful and the staff here are amazing. They really go out of their way to make sure that you have an amazing vacation. The rooms were very nice and the view was fantastic. The lobby was one of our favourite spots to sit the service was great and again the view from here was absolutely beautiful. I would definitely stay here again however the only down fall is the beach you can't really swim in the ocean because of undertows so th... Read more
from Farmington, Michigan
Submitted on 29-05-2016
This was our first stay in a Secrets resort & we are already planning our next trip! The staff were phenomenal! Super friendly & helpful. My husband also has multiple food allergies & we were nervous about how his food would be prepared & conveying the allergies to them- not an issue at all & honestly handled it wayyy better than most American restaurants! Now on to the fun stuff! The rooms were spacious, mini bar well stocked & the view from our room on the 8th floor was amazing! The food was d... Read more
from
Submitted on 29-05-2016
This was my first time in Puerto Vallarta and I absolutely loved it. We went for a girls trip and had a great time and made some great memories. The rooms very clean and room service was available 24 hours. The food options were endless with two buffets and the 5 restaurants that were accessible through Secrets and Now Amber. The night shows were fun and entertaining and drink options were endless. However, the highlight of the trip was the entertainment team!!! They were very energetic and had ... Read more
from Castle Rock, Colorado
Submitted on 31-05-2016
This is a beautiful resort with amazing service. The only thing I would suggest is for them to improve their food. Most food came out under seasoned although nice presentations. We wish they offered more variety for lunch at Oceana besides fish. Possibly a few sandwiches or pizza? Drinks could be hit and miss. They need to learn to make a Cosmo! Our favorite activity was sitting in the outdoor lobby every night and watching the sun set. Absolutley beautiful!
from Hickory Creek
Submitted on 06-06-2016
Let's first discuss the arrival at the airport. If you made pre-reservations with Amstar, do not get swindled into stopping at any kiosk as you exit the building. They should have a vehicle ready with a sign showing your first and last name. I found this to be re-assuring. Upon arrival at the front circle, you are welcomed by several staff members to help with doors, luggage and directions. Pros- Staff-They all speak English relatively well. If you are a UVC member, Cinthya helped us get a r... Read more
from Edinburgh, United Kingdom
Submitted on 07-06-2016
It was our first time to the pacific coast and it wont be our last. Great hotel with stunning views over the ocean and up the bay. There isn't much more to add other than what you have read about the hotel. It does have great staff, food and drinks. It does have big double showers and big comfortable beds. The free wifi works all over, even on the beach. Some folk complain about the beach traders, we found them amusing and bought lots of stuff from them. If you are thinking about booking this pl... Read more
from Oshawa, Canada
Submitted on 07-06-2016
My husband and I stayed 2 weeks at this resort from May 7 to May 21. The General Manager, Alex Andrade, was very kind and accommodating and took the time to meet and greet during staff introductions. The service was very good in all the restaurants but the quality of the food was inconsistant at best. I am a handicapped individual and this resort was greatly lacking in its facilities. There are 2 decent sized pools however one has a swim up bar but is labelled as a chill pool. The other one... Read more
from uk . west mids
Submitted on 07-06-2016
We stayed for two weeks , late April early May , and were not blown away with the resort . Having stayed in several riviera maya hotels we chose secrets mainly to experience Puerto Vallarta,but I am not going to compare with the sprawling maya hotels . I must mention firstly the horrid experience of Vallarta airport , after a eleven and a half hour flight from the u.k , the chaos and non organisation on arrival ,was disgusting, queues of arriving passengers all around the airport, every man for ... Read more
from
Submitted on 07-06-2016
Went to PV with a friend of mine for a girls trip after going to Cabo a couple months ago. I had high expectations because of the good reviews on this site and was pretty let down mainly because the food was not good at all. The Mexican place was actually decent, Oceana was bland, the Italian place was AWFUL- I couldn't even eat some of my food it was so bad. How do you mess up pasta? We tried the hibachi place last. This was meh, super greasy (to be expected) but nothing special and the restau... Read more
from Coquitlam, Canada
Submitted on 29-06-2016
This was our first time to PV and to a Secrets Resort. The room was great with a king bed and in-suite jacuzzi bathtub. We were on the 4th floor and the view of the pools and ocean was awesome. The staff and service were excellent. Our housekeeper Beatriz Lopez was great-our room was very well taken of whenever it needed to be cleaned. All the staff were very friendly and helpful. I can't say enough about our server at the pool, Oscar Rodriguez. He was excellent and our favourite employee at S... Read more
from
Submitted on 29-06-2016
Traveled mid April with my husband. First time to PV and probably will return to this resort. We upgraded to Preferred Club and really felt the cost was worth it. Rooms all have some ocean view above 1st floor. Lounge with private bartenders was awesome for a quick snack or great drink. Staff works very hard and it shows, they are always there with a drink or to help. Food was great in the restaurants, pool food was meh. While the hotel is attached to the Now Amber, which is family friend... Read more
from Montréal
Submitted on 29-06-2016
I stayed in this hotel 7 days in March. The check in is slow because they try to offer you a better room and then talk about coupons but the service is still courteous. We had a room in the Preferred section. In retrospect, I do not think it is worth the cost. The jacuzzi on the balcony was only used once and I did not take anything from the buffet of the Preferred section. The hallway outside that room section is also back to an abandoned lot with chickens, dogs and buses. The room is very go... Read more
from
Submitted on 30-06-2016
My boyfriend and I booked with Sue Hassan from Beach Bum Vacations and she took care of absolutely everything. When we got to the resort we were greeted with a cold towel and a drink. We had to wait a little while for our room but when we finally got to go up it was 1000x better than we ever imagined. The view was breath taking and the room was amazing. We stayed for six days and not once did we come across an unpleasant staff member. We were greeted with smiles everywhere we went. I would most ... Read more
from Manchester
Submitted on 01-07-2016
I fully expect that by the time this is posted the swim up pool will have been or there will be an anticipated closure as there was a hole that was increasing in size and extended through the pool, water levels were up and down on a daily basis I am surprised that more people did not damage themselves on loose masonry or the jagged edge of the hole. I would also like to say that a couple of days the clarity and cleanliness of the pool left something to be desired. Stayed at Secrets Vallarta Bay ... Read more
from virginia
Submitted on 01-07-2016
Pros: restaurants are good, location is close to downtown, 6 restaurants to choose from, no children, you can walk down to the entrance of the resort and get a massage, which are amazing, take a bus into town for 15 pesos. Now don't get me wrong the staff at the bars were wonderful, Brenda, Cynthia, Omar, the hostesses were super sweet at all the restaurants.. #anahi (love her name). But the whole time share/push was over the top ANNOYING I felt bad for ppl walking in to their vacation that didn... Read more
from
Submitted on 06-07-2016
I'll start with the negatives and get them out of the way. Dress code - I understand that for some restaurants a dress code is needed but when you're in a place that hot, I dont want to have to wear long pants to eat. I have smart shorts which should have been fine. It was also barely air conditioned inside so by the time you got to the restaurant, you were sweating like crazy. Also if you are going to enforce this strict dress code, be consistent. One day a friend of mine was turned away for we... Read more
from Castle Rock, Washington
Submitted on 06-07-2016
Secrets Vallarta Bay Puerto Vallarta / Best vacation ever! I would like to start out by saying that going through Customs has never been easier than it was on this trip. Thank you to all the wonderful agents on June 23, 2016. We located our Delta contacts shortly after exiting the airport. We were picked up in a beautiful, pristine SUV with a great air conditioner. At Secrets we were presented with champagne and cool lemon scented wash cloths ‚?? delightful! The hotel lobby (adult, all-inclus... Read more
from
Submitted on 06-07-2016
I just returned from secrets Vallarta Bay resort, where I spent 8 wonderful, relaxing, fun days! I've been to 4 other all inclusive resorts in Cancun, Riu Cancun, Dream Tulum, Dream Cancun and Now Riviera Maya. Secrets vacation was the best. We enjoyed everything, the beautiful rooms, the food, the long walks on the beach, the pools, the entertainment. I can't thank enough all the people who worked so hard to make our vacation perfect. Special thanks to Sofia at front desk. She is very professi... Read more
from New York
Submitted on 07-07-2016
This was easily one of the best all-inclusive resorts I have ever been to. The only negative thing about it is that the beach is pretty rocky, but that has more to do with the area than the resort itself. The WiFi was actually pretty strong throughout the resort, and not just in one specific area like many others. Rooms: Very clean and comfortable with good amenities. The room can get pretty humid though, so the cleaning service should do a better job at emptying the dehumidifier regularly. Po... Read more
from Charlotte, North Carolina
Submitted on 07-07-2016
My partner and I stayed at the hotel recently June 25-July 2 and we loved pretty much everything about the hotel. We stayed in a preferred club room with a tropical pool view. I'm going to take each component individually. This is an all inclusive adult only property with pretty much everything save the shops, specialty wine, spa, and excursions included. Restaurants : Bordeaux the French restaurant was extremely good. The staff was pleasant and there were many options to choose from. Oceania t... Read more
from redwood city, CA
Submitted on 10-07-2016
My husband & I planned a 4 night stay in Puerto Vallarta, other than cruise stops he had never visited PV & it has been over 20 years for me. We chose Secrets because we've stayed at the Secrets in Cabo twice and loved it. This location did not disappoint. Fabulous service throughout from the check-in staff, the bar staff, entertainment staff, housekeeping- really nothing that I would have changed. Our room was GORGEOUS and so large- we could literally dance in our room- so much space! We... Read more
from Stoke-on-Trent
Submitted on 11-07-2016
This staff make the place superb, they are all very friendly and nothing is too much trouble. The rooms are very spacious and of a good standard. The pools are lovely and warm with plenty of choice. We preferred to swim up bar which was very relaxing and comfortable. The restaurants all served good quality food. My favourite was the French restaurant which served the best French Onion Soup I have ever had. Oceana which is a seafood restaurant also really good, we had lunch there a couple o... Read more
from Austin, Texas
Submitted on 11-07-2016
Wow - we were blown away by our experience at Secrets Vallarta Bay! We booked this trip for our honeymoon, having never done an all-inclusive vacation. I have previously stayed in Puerto Vallarta and loved it, which is why we looked for a resort here. We were seriously so thrilled with everything we encountered here. We stayed in the preferred club junior suite, which was incredible. The room was amazing, we had a great view of the ocean, and we felt like royalty. We also really enjoyed the pr... Read more
from St. Albert, Canada
Submitted on 11-07-2016
If you don‚??t want to read any further here‚??s all you need to know - amazing property in every way. Food, staff, views, entertainment ‚?? everything. We checked in originally at Now Amber but after 2 days, made the move to the adults-only Secrets side. While the Now side was fine, as a middle aged couple with adult kids now, it was definitely nicer to not have the family excitement within earshot. Check-in was fast and starts with ice-cold towel and champagne. Better yet, no wristbands for e... Read more
from Los Angeles, California, United States
Submitted on 11-07-2016
This was my first time in Puerto Vallarta and it was lovely. We chose Secrets because we stayed at Secrets the Vine and expected the same luxurious food, drinks, accommodations and service here. That is not quite how it turned out. Upon check in we were greeted by a pushy lobby employee who insisted we set up a " 2 hour meeting" that same day to discover what their hotel chain had to offer. We were hot and tired and just wanted to get to our room, but she kept insisting. Finally we agreed to the... Read more
from San Antonio, Texas
Submitted on 13-07-2016
My wife & I have traveled to Puerto Vallarta a lot over the years but usually, stay at another resort. This was a last minute trip from June 11, 2016 - June 17, 2016 and the resort we usually stay at was booked so after reading the reviews on TripAdvisor we decided to stay here. This review is very detailed broken down into sections in case you just want to know about a particular area scroll down. Check-in: Wasn't a breeze. When you arrive they'll automatically sit you down with a time share s... Read more
from San Ramon, California
Submitted on 13-07-2016
Hubby and I spent 2 weeks at Secret Puerto Vallarta in mid July. As with all inclusives, there are pros and cons. The rooms were spacious (we changed rooms for better views) clean and not at all outdated as per reviews. There was surprisingly no wait time at the a la cart restaurants...there were a lot of people at the pool/bar areas but none at the restaurants- where did the people go is a mystery to me. The food was just okay; the French restaurant was the best. The star of this resort is th... Read more
from sarasota florida
Submitted on 13-07-2016
We had an excellent experience. The staff was welcoming and went out of their way to accommodate our request. Food was excellent. We were upgraded to the preferred club. What a treat! The Spa on location is superb but if you want a cheaper massage on the beach see Norma. Right next to the resort!!
from Gloucester, United Kingdom
Submitted on 14-07-2016
We chose this hotel for our honeymoon because they had good reviews of same sex couples holidays. It is an adult only hotel with a joining hotel for families that we were allowed to use all the facilities. Upon arrival we were welcomed with a glass of bubbly and a cold towel. This is just what we needed after a very long trip. We were checked in very quickly and even upgraded as it was our honeymoon. The room was lovely with a bath ready for us with petals in and a bottle of bubbly. It was very... Read more
from Dallas
Submitted on 14-07-2016
My husband and I stayed for 5 days. The location is nice very centric. The good: location, pool area, gym The bad: food, beach location(to many rocks), customer service, they try to sell you a bunch of stuff all the time when you already paid an ALL INCLUSIVE. From the moment you get the hotel you will get directed to a gentleman to get your service discounts while they print your room keys.. That is a trap!!! Sales pitch is on the way.. Later we waited on the lobby for 30 minutes to get t... Read more
from seattle
Submitted on 17-07-2016
My husband and I just got back from this resort for our honeymoon! We had fabulous service! Everyone was attentive and willing to please. Daniel in the preferred club lobby bar was amazing and Carlos at the pool arranged for chocolate covered strawberries and rose petals to be delivered to our room when we bought a nice bottle of Champagne. My reason for such a low rating was the illness we caught at one of the restaurants. My husband and i both had extreme food poisoning/travelers diarrhea ... Read more
from
Submitted on 17-07-2016
7 of my girlfriends and I came here for 6 days. We were treated with more hospitality and courteousness then I ever could have expected. Everyone was always smiling and going above and beyond what we asked. Our favorite pool server , Manolo, always had chairs reserved for us in the morning, made sure we were never without a beverage, and immediately became a friend. The food was delicious. There was a wide variety of restaurants to choose from and the Market Cafe always had a huge spread of ch... Read more
from Calgary, Alberta Canada
Submitted on 17-07-2016
This was a return trip for my husband & I, we stayed @ Secrets in December, had a wonderful stay and decided to vacation here again. We were not disappointed !!! On arrival we checked in, we had asked for a higher floor & were given a room on the 6th, we were told we had already been upgraded as we should of had a garden view. Our view from the 6th floor was amazing. The food was excellent,we had no problem finding something good to eat. Our favourite restaurant is the Himitsu, we did the table... Read more
from
Submitted on 17-07-2016
Manolo, the waiter at the poolside, is fabulous! He remembered our drink orders, delivered them in a timely fashion, and was accommodating with our overall needs. He reserved our loungers everyday in the exact same spot! He had so much patience waiting on 8 WOMEN!! When you go visit, request Manolo!!
from
Submitted on 20-07-2016
I write this as I'm preparing to leave the hotel and return home. The stay was amazing and I'd love to return. Check-in: It was fast, efficient, and friendly. The front desk was very helpful throughout our stay answering questions and providing change. Room: The room had a great layout. All rooms are ocean view, and the sound of the waves could be heard in every room. The bed was comfortable and the room was very clean. The air conditioning in the room was powerful. There was an issue with our... Read more
from Cardiff, United Kingdom
Submitted on 25-07-2016
Stayed for two weeks, arrived home yesterday. Both of us very ill from about day 5, still not recovered. Many others who stayed there , who were on our flight home reported the same symptoms. A fantastic place and some good facilities but too many issues. Upon arrival given room 1601 terrible smell, dehumidifier completely full, emptied around 2 gallons of water out of it, did not sleep all night because of smell and noise. Asked to change room in morning , looked at two other rooms 1609 was as ... Read more
from London, United Kingdom
Submitted on 25-07-2016
Just came back. The hotel is nice, not great. Staff ok, but we had diarrea for 10 days out of 14. We finally figured it was probably down to the dirty plastic glasses the drinks are served in at the pool area. They are very well used and scratched to bits probably harbouring all sorts of bacteria. Perhaps these should be replaced regularly. Also, not sure how they are washed in that busy small bar. The turn down service stopped after 8 days despite speaking to housekeeping, the front desk and th... Read more
from Atlanta, Georgia
Submitted on 25-07-2016
I arrived at Secrets Puerto Vallarta and was met with warm friendly smiles, cold cloth and ice cold Champagne. Our room 2504 was ready at 3PM, located on the 15th floor of the hotel. The view is awe inspiring, full ocean front view with a panoramic view down the coast line. The room is exactly what is expected at a Secrets Resorts. I find each of their resorts offer consistent quality exactly as presented in the brochures. Our room was king bedded, with jacuzzi tub in the bathroom, double s... Read more
from New York
Submitted on 25-07-2016
I really enjoyed my stay at Secrets Vallarta Bay. I went with my girlfriend (we're in our late 20s) and were honestly thrilled with our choice to stay at Secrets. The staff was just incredibly nice to us, giving us literally anything we asked for on demand. I have to say, though, that the food was way better than I would have expected at an all-inclusive resort. The breakfast every day was awesome (really great omelettes and a huge selection), and the restaurants were amazing. (And I'm a foodie... Read more
from San Diego, California
Submitted on 27-07-2016
This was my first ever all-inclusive experience so I wasn't really to sure what to expect. My companion has been to Club Meds all over the world and had stayed at a more traditional hotel in Puerto Vallarta a few years ago so she had something to compare Secrets to. Let me just say that my companion won't be going to Club Med anymore. The experience we had at Secrets was first class from beginning to end. Every time I had a request it was received with a "of course we can do that" response. ... Read more
from Fircrest, Washington
Submitted on 28-07-2016
My husband and I came to the Secrets Vallarta Bay for our honeymoon and we were wowed by their customer service. This is the best all inclusive that I have ever been to, and will probably ever go to. I recommend the preferred suites, as the amenities included are well worth it. Also, the exclusive preferred club bar had the most amazing bartender, Daniel.
from Southlake, Texas
Submitted on 28-07-2016
My friends and I decided to stay in this hotel again because we previously stayed three years ago at now Amber and had enjoyed our visit tremendously. We upgraded our room to the preferred side of secrets being that it is the adult side. Also having stayed at secrets Punta Cana and enjoyed the trip we felt that this would be even better. Unfortunately upon our arrival we sat down with a couple of sisters at the next table and we were told that we would not receive a double bed room. They told u... Read more
from Cheshire
Submitted on 29-07-2016
My husband and I stayed at Secrets in February. We have been to Mexico all inclusive many times but this was our first time in Puerto Vallarta and our first time at a Secrets resort. The hotel was smaller than our usual choice, however it was excellent!. The room was spacious and spotless with a large balcony and a great sea view. The staff were great, couldn't do enough for you and the food was excellent. The wine as even good which isn't always the case in Mexico. The French restaurant was our... Read more
from
Submitted on 29-07-2016
The best part of this hotel for us was the Manatees Bar. See Javier, the best bartender ever, ask for the 100 Anos tequila, yum! Also, enjoyed Jamie, the aqua aerobics instructor at the pool. You learn to count in Spanish while getting some fun water activity. We also saw the most spectacular lighting show while there ū??? We did encounter some issues with the room, leaking jacuzzi tub, shower door not staying closed, HBO channel not working. Also gym equipment broken, items in spa listed ... Read more
from Goodyear, Arizona
Submitted on 31-07-2016
The year before, we went to Dreams Nuevo Vallarta and had a wonderful experience, but this year wanted adult-only and closer to town, so we chose Secrets. Never again. Upon check-in, were told that they were overbooked and so we would not be receiving our Costco upgrade to the preferred tower. I mentioned that I had booked this nearly a year in advance, so that should not happen. Gabriella at front desk was boarderline rude, unhelpful, and actually said, "Well, you didn't pay for an upgrade,... Read more
from Green Bay, Wisconsin
Submitted on 31-07-2016
Background: We travel to Mexico several times a year, typically visit the Cancun and the Riviera Maya area. This is our first time to Puerto Vallarta and second time to a Secrets resort. We went through Apple Vacations this time; I normally book my own travel and transfers. I prefer to book my own travel so we don‚??t have to travel in large groups and can go directly to the hotel with private transportation. Resort/Rooms: The resort was very nice; love the open lobby overlooking the resort. ... Read more
from Philadelphia, Pennsylvania, United States
Submitted on 31-07-2016
I spent 5 days at Secrets with my mom & cousin. We stayed in the preferred rooms which have a great view of the ocean and pool. It's also a very convenient short trip from your room to the pool. The service at the pool bar is great, Carlos, Omar and Omar behind the bar remembered our orders and were very attentive. On the beach roger helped my mom go kayaking...something that was on her bucket list for the vacation. The ocean was pretty rough for us, it knocked my cousin and I down twice when ... Read more
from Alliston, Canada
Submitted on 01-08-2016
This resort is more pricey than many we have been to before but I must say is well worth it. The food was outstanding, the resort was very clean and extremely relaxing. Premium booze all around the clock. One thing to note: young couples may find it too relaxing as it is more geared for the mature crowd. No loud parties all night long etc. This resort is truly for those who need a vacation away from the chaos of work.....pure peaceful bliss. The staff were excellent and overall I would have to ... Read more
from
Submitted on 01-08-2016
Our stay at Secrets was our first trip to Mexico and first all inclusive experience. We wanted to get away from our terrible 2 triplets and celebrate my husbands 40th. We wanted to relax and not have timelines or places to be and this was perfect. David Barragan, our beach server met us everyday at our beach chairs with cocktail in hand and anticipated our every need. He was so amazing and made us feel like VIPs. All of the staff was great and the resort was beautiful. Thanks for a trip to remem... Read more
from West Virginia
Submitted on 03-08-2016
Wow, what a week...All the TA positive reviews are correct!! From the time we arrived, checked in and started meeting staff that I had read about, we had a marvelous time. Shout outs and "great job" goes to Manolo and Eduardo running drinks for us, Daniel and Benny in the preferred lounge with their special touches, Nirvana our "go to gal" all week, Fernanda our Anniversary and Ceremony expert, Ben our photographer, Jesus in the Spa and so many others. We felt like family returning "home." T... Read more
from
Submitted on 03-08-2016
Secrets Vallarta Bay is a great resort for a relaxing get away. Being so close to the airport means that the transfer is painless and you are in your room in no time. Air Canada Vacations needs to learn you don't need to leave 3 1/2 hours before your flight when you have check in line already. The rooms are excellent and the whole resort is immaculate. It is pleasing, as a guest, to see the attention to detail from all of the staff. Carlos at poolside is a great waiter who always was abl... Read more
from Warwickshire, United Kingdom
Submitted on 03-08-2016
Just arrived back from secrets and absolutely loved it. We had actually booked to stay at now amber but upon arrival we were told we had been upgraded to Secrets. Good: - The majority of food was great! Especially loved the French (salmon and desserts are amazing) and Asian. No problems with a wait for the French and Italian but there was 30-45 min wait for a table at the Asian and Mexican. We didn't eat at the buffet for dinner as there are so many great a la cartes. - Breakfast was great, va... Read more
from
Submitted on 06-08-2016
I'll start off mentioning that in regards to the the hotel itself the place was great. The pools are nice and the location is perfect. The reason for why I wouldn't go again and that is because I've been sick now for 7 days after my wife and I left the place. On the last day I started to feel a bit uneasy and the time I got back I was full on sick. I'm now on medication to treat a bacterial infection in my stomach that comes from eating something unsanitary. I never ate anywhere other than the ... Read more
from
Submitted on 06-08-2016
This hotel is out of this world what an experience .the beach is shingle and there is a shelf on the edge of the beach but the hotel makes up for this in every way with service food drinks ect ect so clean copied the Americans for the cocktails because they know there stuff but beer bud lite come on lol that's when the brits know there beer . Tip the staff by the pool and they will keep you in drinks whilst you laze away in the sun and always tip the chamber maid as they work so hard and only ea... Read more
from
Submitted on 07-08-2016
Stayed at this hotel for two weeks which included hurricane Patricia.! The hotel is fantastic pure luxury. Facilities amazing the rooms are huge and very luxurious . The hotel staff are so friendly and attend to all your needs. There are so many restaurants to choose from and the food is some of the best I've ever tasted. Location is perfect thirty minute walk to the main shops and bars. Loved every minute of it and can't wait to go again. Pure luxury
from Alberta, Canada
Submitted on 07-08-2016
Check-in: Was a smooth and fast process. They brought us a drink and cool wash cloth. As others have noted, we did not appreciate the time share/vacation club sell attempt right after check-in when you travelled all day. They were not too pushy if told absolutely no. Room: We emailed in before arriving and asked for a high room. Only got 5 th floor although it worked out nice because we had a huge deck with loungers. Everything was great In the room. Comfy beds. Housekeeping did a good job ... Read more
from Hamilton Ontario
Submitted on 08-08-2016
Hi - we just returned from a one week stay at Secrets Puerto Vallarta Bay. The service was inconsistent and just bordering on acceptable. First off, I sent an email about a week prior to let them know we were coming and that it would be my husband's birthday while we were there. No response after one week so I sent another email. No response - ever. (should I be worried?) We arrived along with 6 others in a small minivan. The others were going to the Now Amber side and we were the only o... Read more
from
Submitted on 14-08-2016
My wife and I went to the secrets resort for our honeymoon and absolutely loved it! Some of the wait staff didn't speak English, but they were able to get us to someone who did. The room was very romantic and definitely the nicest place we ever stayed at!
from
Submitted on 14-08-2016
My husband and I had a fantastic time at Secrets Vallarta Bay! The resort itself, the food, and service were all amazing. We were especially impressed with the staff, who made our trip fun and memorable. A special thanks to Benni and Daniel of the Preferred Club bar. They both always greeted us with warm smiles and well-wishes. Both Daniel and Benni had great drink recommendations and were quick and attentive with their service. We were also impressed with Carlos, who worked at the pool. He alwa... Read more
from San Francisco, California
Submitted on 15-08-2016
Best thing about this place are the people. They work so hard to make sure your experience is outstanding! A few shout outs to Humberto, Cesar, and the whole crew at Marketplace Cafe for being so incredible! Karisma and the whole entertainment team are awesome! Do the tequila tasting when you see them setting up for it. My husband played volleyball everyday with Karisma, Jaime, Maria, and Lucas which was great. Mario, Monolo,Omar, and Carlos and everyone at the pool kept out drinks flowing... Read more
from edmonton, canada
Submitted on 15-08-2016
We recently stayed here for 6 nights for a wedding and stayed in the preferred club with a swim out room. The preferred club is definitely worth the extra with your own dedicated bar area and mini buffet, our room with the swim out pool was also nice as we didn't have to venture far for a swim or amongst crowds. All the staff we came across were amazing. We arrived in our taxi and were greeted with a welcome glass of sparkling wine and were escorted to the preferred club check-in area whilst al... Read more
from Edmonton, Canada
Submitted on 16-08-2016
Recently returned after a 1 week holiday at this resort. It was my first time to Mexico and I had an absolutely wonderful time. The staff was all wonderful, the resort was beautiful, and the food was fantastic. We stayed in the Preferred Club (which was totally worth it) and Daniel and Benny at the bar took fantastic care of us. They are wonderfully charming and funny people that couldn't be kinder. The concierge service at the Preferred section were also awesome. Victor, Nirvana, and Judith ... Read more
from
Submitted on 04-09-2016
My husband and I came to this resort for our honeymoon and It was extravagant. The staff is great and super nice. Check in was easy and quick. The pools and Jacuzzis are beautiful and fun. There are nice little events on the beach and beautiful dinner dates on the beach. The concierge and management are always there to help you and are very concerned with how your visit is. They have excellent customer service and they definitely made our visit pleasant and unforgettable. Check out the hibachi r... Read more
from
Submitted on 05-09-2016
I stayed at Secrets in Puerto Vallarta in July 2016 with my aunt and cousin. What makes this Resort is the fabulous staff. Benny and Daniel started and ended my day with a fabulous vodka martini in the Preferred Club Lounge! Jamie and Canelo (NOW) were wonderful activities hosts. I had a great time at the foam parties at both Secrets and NOW. This was my first foam party and I am not a participate in activities person, but moving forward I will now participate in foam parties The real Omar (p... Read more
from arizona
Submitted on 14-09-2016
Went on a couples trip and wasn't disappointed. They went above and beyond to make our birthday person in the group special. They decorated the room and had fruits and champagne in the room. Staff was really nice.
from Bellmawr, New Jersey
Submitted on 14-09-2016
This is a little late, as we were there in 2014, but I imagine it could have only gotten better since we have stayed at several Secrets Resorts over the years and the service, food, drinks, and atmosphere always seems to be consistently wonderful from year to year. We had a wonderful time at this beautiful resort. The pools were great, you could always find a chair, and of course towels are always abundant.The beach was peaceful and relaxing. The food was delicious and service is always top notc... Read more
from Canada
Submitted on 20-09-2016
We stayed the second week-Sept. Listed below are our pro's/con's Con's: - The visual "super" treatment of particular guests even though they were loud with their presence, their music box, etc. at the pool. - Mold smell in our room was very strong even though we had a dehumidifier which we dumped 3x's a day. - Someone broke a glass or something in our room prior to our arrival and we were constantly picking up small pieces even though we mentioned this twice to the maids - No lock on balcony ... Read more
from Belleville, Canada
Submitted on 20-09-2016
Thank you to all the staff who made our week so memorable. Our room was gorgeous. Daniel in the preferred club was a great guy and knows how to make a perfect ceasar. They have a great gym its large and very clean with a good variety of equipment. On the same floor as gym you will find the market Cafe, don't miss this place their cafe lattes are so good. Big shout out to David who had such a great personality he went above and beyond! The smoothie bar was also really good try the mango margar... Read more
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