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ELEGANT ACCOMMODATIONS IN AN AREA OF INCREDIBLE NATURAL BEAUTY
Set on the western coast of Mexico, situated between the jungle-covered Sierra Madre Mountains and the sheltered waters of Banderas Bay, Puerto Vallarta offers a perfect tropical climate in one of the most naturally beautiful places on earth. Not to be outdone, the Riu Vallarta features innovative art deco-style architecture, stylish decor, and a modern vibe perfectly suited to the wants and needs of young, fashion-forward travelers, families seeking fun in the sun, and anyone who desires an unforgettable vacation experience. Complete with 550 luxurious Guestrooms, the Riu Vallarta also offers several suites with their own private jacuzzi on the hotel`s upper terrace. All rooms feature air-conditioning, mini-bar, liquor dispenser, in-room safe, satellite TV, radio alarm clock, full bathroom, hairdryer, and telephone.
A SELECTION OF RESTAURANTS FOR YOUR DINING PLEASURE
True to the All-Inclusive by Riu concept, Guests on property are able to appreciate 24-hour food and beverages as well as unlimited meals at five gourmet restaurants.
- Don Rafael is the resort`s main restaurant and features Mexican and International cuisine. It offers hot and cold dishes, live cooking stations, a wide assortment of salads and fresh selections, and a variety of desserts.
- Sir George is an a la carte gourmet restaurant. Reservations required.
- Nirvana is a buffet restaurant that serves Asian cuisine. Reservations required.
- The Flamingo is a beach grill and steakhouse featuring a la carte meals, with buffet appetizers and desserts. Reservations required.
- Riu Vallarta also offers Five Bars, each with a charm and character all their own: Astoria lobby bar; La Boheme lounge bar with terrace; La Plaza bar; a Sports Bar; Pacha disco; and Mezcal bar, located poolside and featuring a swim-up bar.
Please Note: Formal Dress is required for dinner. Main restaurant: Shirts with sleeves for gentlemen; Theme restaurants: long trousers and Shirts with sleeves for gentlemen.
SO MANY FUN THINGS FOR THE WHOLE FAMILY TO DO AND ENJOY
The resort offers two sparkling swimming pools with integrated Jacuzzi, RiuLand Kid`s Club, a children`s swimming pool, a play park, and a fitness center. Riu Vallarta also provides a complete activities program for adults and children, complimentary non-motorized water sports, theme shows and live performances in the evening. Famed Pacha nightclub remains open until the wee hours of the morning, giving Guests the chance to literally dance the night away. In the mood for some relaxation and pampering? The resort also features a sauna, as well as full-service Renova spa, where Guests can choose from a variety of beauty treatments, salon services and massages.
EVEN MORE TO DO AND EXPERIENCE NEARBY!
This exceptional location is convenient to one of the finest 18-hole championship golf courses in the region, Flamingos Golf Club and the popular Downtown District. To further enhance their experience in this tropical paradise, Guests can also go horseback riding and rent bicycles nearby as well. Guests staying at Riu Vallarta have exchange privileges to enjoy access to ALL facilities, activities and entertainment (excluding dinner reservations) at the sister property Riu Jalisco, located just next door.
Print Map & Directions
Directions to Hotel:
All Inclusive Resort located in the Riviera Nayarit area on Flamingo's Beach, 1.2 miles from Nuevo Vallarta, just 9 miles from downtown Puerto Vallarta, and directly next to Riu Jalisco. The Puerto Vallarta International airport is 8 miles south.
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Buckner from Folsom, California
"This was the worst vacation of our lives!!! The hotel room was full of mold, which made the room a stale stink the whole week as we tried to up grade our room at the front desk we were told we already had an upgraded room! The bed mattress was old and Hard!called for a topper which was brought but was a one inch topper!!! The electric was always shorting out in our room... Tried plugging in a lamp and the sparks flew.blew all the lights outs , had to trip the breaker ,thank goodness I had the flashlight on my cell phone. The food at the lunch was awful!!! The restaurant was dirty !!!!! The fancy restaurants aren't any better we singed up thinking we would be better off ...NOT!!! The only one with good food was Sir George .. I could go on and on ... It was a horrible RIu and I've been to a lot of Rius
I would strongly suggest not going to this Hotel ! I am shocked at Riu for letting thier hotel get so bad!!"
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Audrey from Vancouver, Bc
"We spent two weeks here arriving home April 28th, 2013. The staff were very friendly and anything you needed they were on it. The food was great. We were served beef wellington on the buffet. Excellent. Entertainment was very good as well. The only complaint I would have it was very noisy when you went to bed in the evening,"
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- Would Return or Recommend?Yes
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Nancymartinez from Phila, Pa
"great vacation. I went to Riu with some friends and they want to go back."
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- Would Return or Recommend?Yes
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Shannon from Watertown, Sd
"We chose this hotel as a recommendation from friends and I would recommend it to anyone! The facility was beautiful!!! Our room was smaller than one that we have staying in before but there was plenty of room for our needs. We were not in the room much. The beach was beautiful and the staff worked hard to keep it clean and neat. The staff was very friendly and helpful. We definitely did not go hungry. There was a great variety of food available any time we were looking for food. I would recommend bringing a mug for your drinks as they serve in small glasses. The entertainment staff does a great job also. I would consider going back to this place without hesitation"
Posted: Sun, Apr 21, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Allen W from Warren, Oh
"My wife and I just returned from the the Riu Vallarta. It was fantastic . I've never seen a resort that's been this clean . The food was great especially the steak house . Book and early reservation like 6:30 or 7 to enjoy the sunset from the restaurant. Sir Georges was fair but the buffets were always great. We didnt try the asain restaurant The entertainment staff was fantastic, they kept things very interesting. The drinks were very good and the bartenders were very friendly. I would definitely recommend this resort."
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- Would Return or Recommend?Yes
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Jan from Prince George, Bc
"Best Holliday experience ever. 2 weeks of bliss and I cannot find one thing to complain about."
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- Would Return or Recommend?Yes
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Scott from Kelowna, B.C.
"We spent two weeks here, Feb 23 to Mar 9, and overall the resort was very nice. We booked a junior suite and it was as advertised, great ocean view and on the south side of the building so no noise from the night time activities. The food was better than most all inclusive resorts at which we have stayed in the PV area, but it all became more of the same as the days went by. The steak house at the Flamingo is average at best, the Asian restaurant was OK, but the Sir George was great.
The staff were totally awesome, lady at customer service went over and above to get us in to Sir George one night, we received our booking under the door when we got back after a daytrip. Vanessa at the La Plaza bar was super nice and an absolute whirlwind. This is just to name two, but all of the staff were very, very friendly, always had smiles and did whatever they could to help. Thanks!
Not all resorts can be all to everyone, so here are a few minor annoyances.
To make it better, free wifi access in the lobby would be nice for more than 90 minutes, even beach bars in Bucerias have that. Paying for computer time at the sports bar is cheesy, most resorts at this price offer it free. Restocking the fridge in the room is every 2 days, and only 3 beer in the fridge, really? Right above the fridge is a bottle array with tequila etc which we didn't touch. I like to sit on the balcony and enjoy the view it wouldn't hurt to have more than 1 1/2 beer a day to do that.
I would return because of the great staff, and hope that our stay was not indicative of the usual clientele. We found that there was an overload of posers and self absorbed rude guests that were ignorant to the staff. I truly wonder how the staff kept their smiles.
Thanks"
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- Would Return or Recommend?Yes
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Lynda Lorenzo from Kelowna, British Columbia
"i had an amazing time and would recommend this resort to anyone. the people, the food, activities, beach, sun, everything was perfect. never a dull moment. :-)"
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- Would Return or Recommend?Yes
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Richard from Port Coquitlam, Bc
"The over all stay was awesome, very nice room, we had a great view of the ocean, although the bed was hard, we asked for additional foam pad and all they added was blankets under the sheets. The food was all good, wished we could have made reservations at the three restaurants more than 2 days in advance. if you were not there first thing in the morning to book then you would not get one or not at the time you would want. The entertainment staff was so awesome, lots of great times, activities and shows. We would recommend to others and will stay at the Riu Hotels again."
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- Would Return or Recommend?Yes
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Gary Voegtle from Chapala, Jalisco
"The room was nice, with a great ocean view. The food was good, and the staff were as good as I've seen anywhere. However, I like hot showers - the one in our room never got warmer than lukewarm. I told the desk, and they said they would send someone up - it never happened. Also, if you like to sleep at night, come during the week. On the weekends the partiers in the patio area and the disco went until 2:30 a.m., and even with the door shut and the a/c on, it was loud. If you want free wifi,, it's only in the lobby and for 90 minutes per day, and is 'limited' - meaning you might be able to check email, but not open any attachments. I wasn't even able to read emails most of the time, nor could I forward.
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Dorothy from Maple Ridge, BC
"FREE Wi-Fi would have been nice even if just in the lobby. Enjoyed the stay due mainly to the friendliness of the staff."
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Sean Bustos from Elk Grove, CA
"My new wife and I stayed at the Rio for a week to celebrate our honeymoon. The staff was very friendly and made sure they had a bottle of champagne waiting in our room, which they upgraded to a better view when they found out we were newlyweds. The room was beautiful, the food good and the room and grounds were clean and beautifully kept. We had a wonderful time!"
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- Would Return or Recommend?Yes
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Steven Leon-Guerrero from Vallejo, Ca.
"Hotel and staff were terrific!! food was ok in buffet lots of choices did notice a strange taste we thought it was the type of oil they used in cooking. The food and presentation in the Stake house was nice but would highly reccomend the Sir George restaurant. Only negative was we went the wrong time of year as it was very hot and humid. Was told the best time to go is in December thru April. July and August are least desireable times probably why it's the cheapest prices for a vacation."
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- Would Return or Recommend?Yes
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ARVIND PATEL from Sacramento, CA
"WISH THEY HAD MORE AMERICAN & ITALIAN FOOD."
Posted: Fri, Jul 20, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Jeff from Rock Island, IL
"My now fiancee and I stayed at the Riu Vallarta on the dates of May 24 thru May 29, 2012. We did enjoy ourselves and are overall happy with the experience there were some positives and negatives.
The Positives:
- Most of the staff was very friendly and helpful
- The grounds and facilities were cleaned and maintained very well
- The beaches were great and we could walk miles in both directions without having to stop, go around things, or get hassled by timeshare sales people
- The food was overall very good although you generally get the same breakfast food every morning. Sir George was our favorite specialty restaraunt.
- You can use the Riu Jalisco which have different food choices for some variety.
- The entertainment staff was friendly and they did well getting people involved
- Rooms were cleaned and everything was in working order. The mini bar and fridge were re-stocked every day
- The resort is only about a 15 minute drive from the airport so transportation is quick
The Negatives:
- Lots of locals made for a very crowded bar and pool area. I don't mind crowds but it seems the locals don't have particularly good manners nor do they seem to watch their children closely. They typically cut in front of you in food lines and will take things off the buffet using their hands.
- The bar staff at the pool bar will cater to the locals first before anyone else even after I tipped pretty well. They would give directions to the locals in Spanish to form lines at the bar and then not serve people who werent in the line.
- The equipment was a little out of date and could use some upgrading. i.e. the beach chairs, volleyball net, tennis courts (at the Jalisco)
- Patrons would have to be asked repeatedly for their children to leave the adult pool. They would get out of the water until the lifeguard left and would jump right back in. We saw that some people would offer the lifeguard money so their kids could stay. To the lifeguard's credit he didn't take the money!
- The water in the adult pool could have been filtered better. It was a bit cloudy after several days.
Overall we enjoyed the trip but would read reviews ahead of time for that time of year. The resort is nice but I would have liked to seen less locals.
One last hint: If you are going to attend and there are a lot of locals hit the buffet lines early. We generally ate breakfast before 8 and we were some of the only only people in there. We also ate lunch right around noon and dinner around 6 to 6:30 and again, it wasn't crowded at all. By 9 a.m. and 1 p.m. the buffet lines were very crowded and it was tough to get some of the more popular items."
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- Would Return or Recommend?Yes
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Lora from Vancouver, Wa
"We got back from our vacation just a few days ago...and what a great vacation we had!!!We celebrated our 10th Anniversary and we really like it at RIU. We read so many bad reviews before we went and we were a bit concerned about ALL, but when we got there we were really impressed...Great customer service, great food, music, pools, everything was awesome...We asked for a bed mattress and we got it right away..We never had any problems...We will definitely return in the near future.."
Posted: Sat, Jun 30, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Minh Tran from San Jose, CA
"We have to upgrade the room to jr. Suite cuz we travel with our son and needed more room. Even that, we didn't get double bed, my son had to sleep on a sofa bed.
The bad: The bed is ok, but it seems like there are something in it that we get very itchy all over the place. The hotel is always so crowded especially in the buffet. The comes out very fast but also gone fast. This hotel has a vast majority of guest from local area. Everyday they bring buses full of people, from cities around Mexico to vacation here. Too noisy at night until about 2:00 am every nite because of party goers come back from discos and screaming in the hallway. The food is not as good as I thought, i was so tired of Mexican food everyday. Pool are a dirty due to the amount of people, I saw poops in both of the pool while I was swimming, disgusting. Towel at the pool was ridiculous, only one towel per person per day, so if you wet your towel in the morning you can't exchange for new towel for your afternoon swim.
The goods: great entertainment team. A lot of different activities to keep everyone entertained. I love the way this hotel locate everything in the plaza like, theater, bar, buffet, gourmet restaurant, disco, live music band, all at the center of the hotel with slot of seatings. Bartenders are excellent and fast especially when tips. Nice beach"
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- Would Return or Recommend?Yes
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Patti from Memphis, TN
"I was a woman alone on my trip. and this was my first experience in an all inclusive I was really impressed for the value I got for my money The hotel is extremely well kept and almost all the time I was there the staff were in the public places cleaning or doing maintainence . My room overlooked the court yard and from my balcony I had a side view of the Pacific The room was satisfactory and any small problem I had was taken care of immediately.The food ranged from above average to good The was always enough vairety to eat something new daily(I was there for a week) I tried all the specialty restaurants and the quality was a least 1-2 notches up from the buffets There are two pools and they do an excellent job of making sure the kids are in the kid's pool not the adult The ocean area is well kept but there is not alot of shade and you have to keep moving your chair to stay out of the sun The TV is mostly in Spanish but I am sure this is not what your are in Mexico to do June is very hot and humid but I am sure this was why price was so good. This is low season I used the tour operators in the lobby for the 2 tours I took and they were comparable in price to what your would pay on a cruise ship.Taxis from the hotel to Puerto Vallarta are least $25 one way so bear this in mind The staff are friendy and most speak adequate English to communicate what you want The hotel has a PR lady that goes around askeng you if you have any problems or need anything and she even called me in my room to determine if there were any problems They provide nightly entertainment and to my mind this was the weakest point When you come in from the ariport do not let the folks stop you until you get to the transport area they are just trying to sell you something Silver is very expensive in Mexico now and be very careful on what you buy esp from vendors since at least some of it purported to be real siver and it is silver plate in many instances. Alcohol is always available but I did nto see any out of control behavior from others guests in public areas The demographic was mixed when I was there and I do not think any age group would feel uncomfortable I do not have any other all inclusives to compare this one but I do not think you would be disappointed to come to Riu Vallarta"
Posted: Sat, Jun 23, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Tyler from San Francisco, CA
"Great value, definitely would return. Good food. Could improve on drink quality and offer more variety on beers. We switch over to Riu Pacifc because our friends came down last minute, and that place is part of the Riu family - there are three within 15 walking mins - and Riu Pacific is a bit nicer, more perks - free room service, sometimes champagne, etc. Riu Pacific is more expensive though. As mentioned before, I would definitely return to Riu Vallarta as the quality was good and was good value."
Posted: Wed, May 30, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Cary R from Delta, Bc
"Negative-Bed was too hard,Drinks at times seemed watered down(asking for more alcohol in them was met on request)Wifi rarely worked.Positive-Food average-(some items were good some not so,Just had to pick and choose.Turkey,Chicken and Ribs were very good(main couses).,Sushi Restaurant was above average Pool,Very good,Beach,very good.Always someone cleaning somewhere 24/7.Whole staff was excellent.Massages minutes away from hotel on the beach good and cheap-20/30 dollars for 1 hr.Will go back again to this hotel,If you are a fussy indivdual pay more and go elsewhere.Bet you will have issues there too!!!"
Posted: Sun, May 27, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Shannon Garner from Oakland, California
"I enjoyed my stay at the RIU Vallarta. It was the first trip I've done by myself and as a women wanted to make sure I went somewhere I felt safe. I previously stayed at the RIU Santa Fe in Cabo San Lucas and RIU Palace in Puerto Vallarta with family and friends. The staff at Vallarta didn't disappoint, they were friendly and accommodating. It was nice that they had a kid's pool and an adult pool which they monitored. The property's beach access excellent too. I felt like the common areas and my room weren't as clean as they were at the other RIU properties. This hotel felt more like they dealt in volume and would compare it to an overused airport hotel.n I probably will not go back to RIU Vallarta but stay at the RIU Palace or try some place closer to the downtown area. I would recommend the Vallarta property to younger people or those with families that need to stay within a certain price point.n"
Posted: Sun, May 27, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Kim, Brittany & Brett from Out Side Of Detroit, Michigan
"Where do I begin...The hotel is beautiful and well maintained, the staff is constantly cleaning. The Staff from the front desk to the bar, waiters, housekeeping everyone is friendly. The beach and pool activities were great for my 20 & 23 year old. Drinks were flowing, never had any issues with getting drinks. The entertainment crew was wonderful the shows at night were great. (I don't think they sleep)! We only ate at the Flamingo one night and my steak was excellent. We preferred the variety of the buffet, plenty of food choices we were never board with it. We had the best waiter, he was excellent and we made it a point to sit in his section every night. We went into Puerto Vallarta the third day we arrived and the taxi was $24.00 we were dropped off at the Malcon and walked through the city and into the flea markets and shops. We had a great taxi driver Manuel who took us to a cool restaurant called Pepi's in the old part of the city. The food and atmosphere was great. Mariachi band sang Happy Birthday to my daughter. One day we went to Bucieries a small town North of the hotel (take a cab) it was $10,00, it has flea markets and shops and a city square where you can eat and enjoy the Mexican culture. We ate at a great restaurant their also, had great food very reasonable $31.00 for 3 full meals, sodas, and 2 huge mango & passion fruit margaritas. A man in the square will cut a coconut for you to drink the water for $3.00. One suggestion, day one ask for mattress pads and extra pillows they will bring them up right away. Fridge in room was always stocked. We also went to the RIU Jalisco and spent a day at the pool and ate at the buffet for lunch that was nice also. We enjoyed our 8 day 7 night stay very much and would definitely go back. The only problem was that it was so short, wish we could have stayed longer. Sunsets are beautiful.
Just remember 'you make the vacation' take the negative reviews with a grain of salt. I also read them too. We were not disappointed at all."
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- Would Return or Recommend?Yes
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Ron Stevenson from Manhattan Beach, California
"YOU STAFF IS EXCELLENT! You do need new beds and the beach elevators need to be redone- combination safes, card door locks, larger flat screen TVs with more english speaking channels and wi-fi in the rooms- otherwise our experience was good- we will come back! THANKS AGAIN!!! "
Posted: Sun, May 20, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Garth from Tigard, OR
"The bed is very hard. It is like sleeping on the floor. The only food options for breakfast and lunch are a buffet. The buffet was the same every day for 10 days. The buffet food was terrible. My girlfriend and I are not picky eaters. Six months ago, we stayed at another all-inclusive resort in Puerto Vallarta for 14 nights and loved the food. There is no 24 hour room service. If you want to eat at after 10:30 PM, you can get nachos or a burger from a refrigerator in the sports bar. These burgers are several days old sometimes. The burgers made me and my girlfriend sick one night. The resort is very secluded. It costs 200 pesos roundtrip to go to the closest Walmart. The nightly entertainment is nice. There is live music and a show that usually includes dancing. There is no bar on the beach. If you go to the beach, it is hard to get a drink from the waiters. The swimming pool is very nice. We would not go back because of the poor food quality."
Posted: Mon, May 14, 2012- Overall Experience:
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- Would Return or Recommend?No
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Lori from Denver, Colorado
"First impression was great, staff was friendly.Nice rooms and pretty beach. Weather was perfect, not to hot and no rain. You could always get a drink and no lines for buffet. The breakfast buffet was the best. Food overall was average but no seafood. Hot tub with jets in our room did not work and when we called front desk someone came right away and fixed it. We had a junior suite which overlooked the pool and ocean. Not noisy like other reviews have stated. The only negative is that it is 10 miles or so from downtown where all the nightlife was and a cab ride was $25 each way. I would recommend this hotel and for the price you cant go wrong."
Posted: Sat, Apr 21, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Mike from Kent, WA
"Had a great time. The staff was great and the food was great. Had a great time in the pool and the bar wit hin the pool."
Posted: Mon, Apr 16, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Allis from Salt Lake City, Utah
"Overall I had a great time, the hotel is on the beach and everything you need is readily available to you. I did the all inclusive and had an incredibly relaxing vacation. The staff was so friendly and helpful, I have rarely felt so appreciated in a hotel. I am a clean freak so to me the hotel was not as clean as I would have liked it. I also found the drinks to be very sweet and none of the juice I had while I was there tasted like juice, it felt watered down and supplemented with sugar, so i stuck to mojitos and those were absolutely delicious! I was looking for a relaxing spring break and this experience did just that! :-)"
Posted: Mon, Apr 09, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Kathleen Sohn from Des Moines, IA
"Before we travele, I did a search to see the reviews for this particular Resort and discovered some very negative reviews related to theft, maid issues, etc. therefore I was a bit on guard when we arrived. But after a day or two I discovered these comments were very inaccurate. I did use the safe for our wallets, etc. but I did tend to leave the cell phones on the desk or counter and we never had any problems at all with items being stolen, etc. I found the staff to be very helpful in every way! Tony at the front desk was especially helpful to us so many times!! The Housekeeper almost every day left us a towel animal on our bed! :) The grounds were always clean and were cleaned daily! One evening we seen staff scrubbing around the pool at 10:30pm, wow! Everyone was very pleasant and helpful and NO problems related to theft! So disregard the previous comments about issues wth housekeeping, etc."
Posted: Wed, Mar 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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THAI NGO from SURREY-BC, BC
"Good value for getting away for springbreak"
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- Would Return or Recommend?Yes
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Michael
"Amazing time! Wish we could've stayed longer. Great food and drinks. Service and staff was great."
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- Would Return or Recommend?Yes
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Tracy Burns from Machesney Park, IL
"We loved our stay. The hotel is a beautiful place with a wonderful beach on the Pacific Ocean / Sea of Cortez. We have stayed at this resort for six years in a row. The staff and convenience of the location make this the best place to stay in the area. The beds are a little on the firm side but manageable. The buffet restaurant has a good rotation of beef, chicken, pork, and sea food. They also have traditional Mexican favorites as well. The pool with a swim up bar is always full of activity. The entertainment staff make the effort to find something for everyone. From yoga to volleyball and bingo to salsa dancing, they make the effort to have a good time."
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Audrey & David Johnston from Cranbrook, Bc
"There was 6 of us..3 rooms...we all had a good time. The staff were very friendly and very helpful. Everything was very, very clean..the food was fine. The entertainment was not great..the theatre seating was poor - could not properly see the stage - I would have enjoyed more live singing/bands in the courtyard. Our room was overlooking the courtyard and in the later evening we found it much to noisey but loved the view. The beds left all of us with aches and pains after the first night and we lived in discomfort as a result for the entire vacation. Very poor mattresses. No internet service other than in the lobby and that was tempermental..frustrating. No shuttle service to the town of Puerto Vallarta....bus service with one change or an expensive taxi ride. Again no shuttle service to major excursion activities kick off locations. There did not appear to be any threats to security however, the lack of security was noticeable in its lacking."
Posted: Mon, Feb 27, 2012- Overall Experience:
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"My wife anad I just returned from our trip to Puerto Vallarta. We were at the Riu Vallarta resort for a week andhad a great time. Thestaff was friendly and helpful always. The food was very good at the Sir George and the Steak House al la carte resturants. The Asian was not top notch. The buffet was always very good and had a large selection of food to choose from. This is the second year in a row hat w have been to this site and I would return again. We have met many people at the resort on vacaton that are just like us an will keep in touch with them, so it is a great place to make friends also.
I would recomend this hotel but do nt go during college spring vacation time."
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"Before my trip it I tried to reach the resort to ask a few questions; no one ever answered on the toll free line and I had to e-mail via their website and Facebook for 5 days before someone got back to me. This left a bad taste in my mouth right away but "
Posted: Thu, Feb 07, 2013- Overall Experience:
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"We stayed here for a family vacation in December. We will not be coming back and we recommend that others find something else! We had a couple of items stolen from our hotel room. Unbelievable! We filed a missing items report with the hotel, but that didn't seem to help. We got the feeling that they turned a blind eye to these things. Please read other reviews, others have had items stolen as well and this hotel does nothing about it! We didn't trust the hotel staff and they ruined our vacation. We shouldn't have had to worry about these things and either should you. It's not worth it, you might have to pay a little bit more, but at least you will have peace of mind.
Pros
-Nice pools/landscaping/beach
-Nightime Entertainment
Cons
-Items stolen from room
-Hard and uncomfortable beds
-WiFi free in lobby for only 90 minutes once a day (if not used continously you have to wait for the next day) and it's very slow
-Food is bland and unappealing; leftovers regularly served for breakfast/lunch/dinner
-Alcoholic drinks are watered down
-Smelly walkways and elevators
-No wheelchair access to walk a stroller down to the beach, pool, and restaurants from the hotel room
-Juice contains enormous amounts of sugar
***Not recommended. Find another hotel!"
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"Way to many children and infants, I know it is a family resport but it was all families and so many kids ! They were running around uncontroled and under everyones feet, etc. Crying and screaming I can ndo wihout on my vacations and from now on it will stay at adults only resorts or higher end properties so families will aviod them due to the higher price. Had my phone stolen at the canopy river tour restutrant. Not cool. Zip lining and staff were awesome and it was alot of fun! The resort needs shuttle service to the town of PV so maybe they can work on that for my next trip to PV. I'm going to try the PALACE on my next trip.."
Posted: Sun, May 20, 2012- Overall Experience:
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"OMG, way too many children & infants, they were everywhere and under your feet :), this is not a place to stay if you want to relax or to even be in a somewhat adult enviorment. I would say a 3.5 at best. I felt the staff was freindly for the most part, but not all were which took me by surprise because I have vacationed in Mexico many times and everyone has always been extremely frendly? Bartenders were all wonderful. The watiers at the adult pool area did not come up to everyone around the pool just to certain people if you know what I mean? I had plenty of extra dollar bills for tips but the serv ice I felt was lacking but the people who did provide the etra service I had no problem giving them a extra tip.. The beach waiters bringing you drinks were the best & did not ignor anyone. They deserve a 10 for sure. The food was good, but not great. The resturants that you had to make reservations for I thought were good, better than the buffets I thought. I normally prefere not to have maid service in my room during my trips so I normally will put the 'Do Not Disturb' sign on my door, however on the second to last day a maid ignored the RED sign on my door and came and cleaned anyway? Whenever I need towels or anything I would go get them myself, that is what I prefere to do plus I consider myself to be a pretty neat traverler. The rythym of the night tour was excellent as the reviews say. The old town of PV and the tequila factory tour was also great. Went Zip lining (Canopy River) for the first time & that was awesome and the staff assiting you during the tour were wondeful but during the end of the tour my cell pone was stolen, I believe it was at the resturant. I told them at the hotel when we came back and noticed it missing and they called the tour company and no one had found a cell phone? I know for a fact I set it on the table. Why not just turn it in & be honest? I would of given a reward had they done that. The staff on all the tours were great and they made sure we all had fun! When taking a cab make sure you have change because on one of our rides they did not have change for a $20?. Bring small currency with you. The Malecon / boardwalk was great to, best part I thought. Go to the Cheeky Monkey and have all the dollar Margaritas & beers you want :). The staff was great. The sea horse too. There are many cool places to visit on the boardwalk so do notmiss this. Dont forget Senor Frogs too :) The beach was great and you will never have to wait for a chair, the pool, get there early. I did like that they enforecd the rules on the two pools? one is for children only and the other for adults and they were on top of that for sure. I would stay closer to the town of Peurto Vallrta, cans from this resort to town was $23. The nightly hotel entertainment shows were fun to and it showed they worked very hard to please.. This is a very accurate & fair rating."
Posted: Fri, May 18, 2012- Overall Experience:
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"I was surprised by the poor quality of the restaurants that required a reservation. Actually the Asian restuarant, Nirvana, was just a buffet and poor quality buffet at that. The everyday dinner buffet at the main restaurant was much better than any of the restaurants that required a reservation anyway. My husband however did eat the sushi on the buffet and was severly sick for two days. I think perhaps it sat out for too long. The activities at the resort were not as fun as others we have been to and the resort was overwhelmed with children. We have two kids ourselves but we went there on our honeymoon was surprised that there were busses of families with kids from newborn to teenage pouring into the resort. The drinks are also very watered down and the soda was always flat. On a positive note the staff was very friendly and the rooms very clean. I do have to say the beds were very uncomfortable. We will not return."
Posted: Mon, May 14, 2012- Overall Experience:
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"We had a good time in Hotel."
Posted: Mon, Dec 05, 2011- Overall Experience:
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- Would Return or Recommend?Yes
"The food and drinks left a little to be desired. The Steak house was pretty good, but the rest was pretty questionable. The drinks had to be watered down or made very weak on a regular basis. You had to know which bars to go to in order to get a real tasty drink. The beds were firm and when you requested a insert to soften the firmness, they put on a couple of blankets over the matress to reduce the firmness. It was OK for Mexico, but not one I would recommend or return to."
Posted: Sun, Dec 04, 2011- Overall Experience:
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"Our time at the RUI Vallarta was excellent. The value of the trip was outstanding. We had 14 days of pure pampering. The food and drink was excellent, the activities and activity staff could not have been better. Our room was beautiful and the maid service was supreme. The staff was friendly and engaging. This was our second stay at an All-Inclusive in Puerto Vallarta and it was as good or better than the previous different All-Inclusive. Thank you to the staff who were so friendly and bent over backwards to make us comfortable and to meet our every need.
"
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"we went to this hotel for 26 nights. It was great ,the rooms are a bit loud from hallway noise and the beds were very firm. All and all it was a great stay."
Posted: Sat, Oct 29, 2011- Overall Experience:
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"Best experience Great staff and great hotel will be back soon!!!"
Posted: Tue, Oct 18, 2011- Overall Experience:
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"Our stay at Riu Vallarta was awesome. The facility is beautiful and the staff is friendly and helpful. We would and probably will stay there again. We are planning our next vacation at a Riu resort based on our experience on this visit to Riu Vallarta."
Posted: Sun, Oct 16, 2011- Overall Experience:
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"We were upgraded to the Hotel Rui Palace. It was one of the most beautiful hotels we have stayed at. Very clean, professional service and excellent customer service. We really enjoyed our stay."
Posted: Mon, Sep 05, 2011- Overall Experience:
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"First time to Puerto Vallarta and we were not disappointed. Resort was very nice! Staff constantly cleaning and making sure it stayed nice!Food and entertainment were great! Was great not to have to worry about anything! Staff was very friendly and helpful. Went to the 'Rythms of the Night'. Was so worth it! Great show and wonderful meal! "
Posted: Sat, Jul 23, 2011- Overall Experience:
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- 24-hour All-Inclusive Resort
- Complete Meals Including Breakfast, Lunch, and Dinner + 24 Hr snacks
- 24-hours Unlimited Drinks included.
- Main restaurant: Don Rafael buffet-style with show cooking, serving international and local specialties
- Flamingo Restaurant open for Lunch and Snacks during the day
- 3 Specialty Restaurants open for Dinner: Sir George gourmet, Nirvana Asian cuisine and Flamingo grill steakhouse. (reservations required; must be made upon arrival to the resort)
- FREE Entry to Pacha nightclub along with Free Drinks. (Open 6 Nights a Week)
- Unlimited Local Beverages and a selection of Imported Alcoholic Beverages, tropical juice cocktails and soft drinks available 24 Hours a Day
- 5 Bars including: Astoria lobby bar, La Boheme lounge bar with terrace, La Plaza Pavilion Bar, Sports Bar, Mezcal Pool and Swim-up Bar
- In-room Minibars with Liquor Dispensers
- In-Room Amenities include: Air-Conditioning, Mini-bar, Liquor Dispenser, In-room Safe, Satellite TV, Clock Radio with Alarm, Full Bathroom, Hairdryer, and Telephone
- 2 Swimming Pools with adjoining Jacuzzi
- Complimentary Sun Loungers, Towels and Umbrellas by the Pool Area
- Sports and Activities Including Fitness Center, Aerobics, Volleyball, Water Polo, Shuffleboard, Ping Pong, Sailing, and Windsurfing
- FREE Scuba Diving Lesson in Pool
- RiuLand Kid`s Club and Playground
- Children`s Swimming Pool
- Daily Entertainment Programs for Adults and Children (ages 4 to 12) Along with Live Music, Variety Shows, Riu Theme Shows and Pacha Disco
- BONUS: Riu Vallarta Guests enjoy access to All Facilities, Activities and Entertainment at Sister hotel Riu Jalisco. Located next door. Please Note: Dinner restaurants excluded
- All Hotel Accommodations, Taxes, and Gratuities are also Included
- - 24-hour All-Inclusive Resort
- - Complete Meals Including Breakfast, Lunch, and Dinner + 24 Hr snacks
- - 24-hours Unlimited Drinks included.
- - Main restaurant: Don Rafael buffet-style with show cooking, serving international and local specialties
- - Flamingo Restaurant open for Lunch and Snacks during the day
- 24-hour All-Inclusive Resort
- Complete Meals Including Breakfast, Lunch, and Dinner + 24 Hr snacks
- 24-hours Unlimited Drinks included.
- Main restaurant: Don Rafael buffet-style with show cooking, serving international and local specialties
- Flamingo Restaurant open for Lunch and Snacks during the day
- 3 Specialty Restaurants open for Dinner: Sir George gourmet, Nirvana Asian cuisine and Flamingo grill steakhouse. (reservations required; must be made upon arrival to the resort)
- FREE Entry to Pacha nightclub along with Free Drinks. (Open 6 Nights a Week)
- Unlimited Local Beverages and a selection of Imported Alcoholic Beverages, tropical juice cocktails and soft drinks available 24 Hours a Day
- 5 Bars including: Astoria lobby bar, La Boheme lounge bar with terrace, La Plaza Pavilion Bar, Sports Bar, Mezcal Pool and Swim-up Bar
- In-room Minibars with Liquor Dispensers
- In-Room Amenities include: Air-Conditioning, Mini-bar, Liquor Dispenser, In-room Safe, Satellite TV, Clock Radio with Alarm, Full Bathroom, Hairdryer, and Telephone
- 2 Swimming Pools with adjoining Jacuzzi
- Complimentary Sun Loungers, Towels and Umbrellas by the Pool Area
- Sports and Activities Including Fitness Center, Aerobics, Volleyball, Water Polo, Shuffleboard, Ping Pong, Sailing, and Windsurfing
- FREE Scuba Diving Lesson in Pool
- Riu Land Kid`s Club and Playground
- Children`s Swimming Pool
- Daily Entertainment Programs for Adults and Children (ages 4 to 12) Along with Live Music, Variety Shows, Riu Theme Shows and Pacha Disco
- BONUS: Riu Vallarta Guests enjoy access to All Facilities, Activities and Entertainment at Sister hotel Riu Jalisco. Located next door. Please Note: Dinner restaurants excluded
- All Hotel Accommodations, Taxes, and Gratuities are also Included
Amenities: Each room provides two double beds or one king bed, air conditioning, ceiling fan, satellite and local television, direct dial telephone, minibar and liquor dispenser (re-stocked every other day), personal safe, balcony or terrace, and bathroom with hair dryer and amenities kit.
- 24-hour All-Inclusive Resort
- Complete Meals Including Breakfast, Lunch, and Dinner + 24 Hr snacks
- 24-hours Unlimited Drinks included.
- Main restaurant: Don Rafael buffet-style with show cooking, serving international and local specialties
- Flamingo Restaurant open for Lunch and Snacks during the day
- 3 Specialty Restaurants open for Dinner: Sir George gourmet, Nirvana Asian cuisine and Flamingo grill steakhouse. (reservations required; must be made upon arrival to the resort)
- FREE Entry to Pacha nightclub along with Free Drinks. (Open 6 Nights a Week)
- Unlimited Local Beverages and a selection of Imported Alcoholic Beverages, tropical juice cocktails and soft drinks available 24 Hours a Day
- 5 Bars including: Astoria lobby bar, La Boheme lounge bar with terrace, La Plaza Pavilion Bar, Sports Bar, Mezcal Pool and Swim-up Bar
- In-room Minibars with Liquor Dispensers
- In-Room Amenities include: Air-Conditioning, Mini-bar, Liquor Dispenser, In-room Safe, Satellite TV, Clock Radio with Alarm, Full Bathroom, Hairdryer, and Telephone
- 2 Swimming Pools with adjoining Jacuzzi
- Complimentary Sun Loungers, Towels and Umbrellas by the Pool Area
- Sports and Activities Including Fitness Center, Aerobics, Volleyball, Water Polo, Shuffleboard, Ping Pong, Sailing, and Windsurfing
- FREE Scuba Diving Lesson in Pool
- RiuLand Kid`s Club and Playground
- Children`s Swimming Pool
- Daily Entertainment Programs for Adults and Children (ages 4 to 12) Along with Live Music, Variety Shows, Riu Theme Shows and Pacha Disco
- BONUS: Riu Vallarta Guests enjoy access to All Facilities, Activities and Entertainment at Sister hotel Riu Jalisco. Located next door. Please Note: Dinner restaurants excluded
- All Hotel Accommodations, Taxes, and Gratuities are also Included
- 24-hour All-Inclusive Resort
- Complete Meals Including Breakfast, Lunch, and Dinner + 24 Hr snacks
- 24-hours Unlimited Drinks included.
- Main restaurant: Don Rafael buffet-style with show cooking, serving international and local specialties
- Flamingo Restaurant open for Lunch and Snacks during the day
- 3 Specialty Restaurants open for Dinner: Sir George gourmet, Nirvana Asian cuisine and Flamingo grill steakhouse. (reservations required; must be made upon arrival to the resort)
- FREE Entry to Pacha nightclub along with Free Drinks. (Open 6 Nights a Week)
- Unlimited Local Beverages and a selection of Imported Alcoholic Beverages, tropical juice cocktails and soft drinks available 24 Hours a Day
- 5 Bars including: Astoria lobby bar, La Boheme lounge bar with terrace, La Plaza Pavilion Bar, Sports Bar, Mezcal Pool and Swim-up Bar
- In-room Minibars with Liquor Dispensers
- In-Room Amenities include: Air-Conditioning, Mini-bar, Liquor Dispenser, In-room Safe, Satellite TV, Clock Radio with Alarm, Full Bathroom, Hairdryer, and Telephone
- 2 Swimming Pools with adjoining Jacuzzi
- Complimentary Sun Loungers, Towels and Umbrellas by the Pool Area
- Sports and Activities Including Fitness Center, Aerobics, Volleyball, Water Polo, Shuffleboard, Ping Pong, Sailing, and Windsurfing
- FREE Scuba Diving Lesson in Pool
- RiuLand Kid`s Club and Playground
- Children`s Swimming Pool
- Daily Entertainment Programs for Adults and Children (ages 4 to 12) Along with Live Music, Variety Shows, Riu Theme Shows and Pacha Disco
- BONUS: Riu Vallarta Guests enjoy access to All Facilities, Activities and Entertainment at Sister hotel Riu Jalisco. Located next door. Please Note: Dinner restaurants excluded
- All Hotel Accommodations, Taxes, and Gratuities are also Included
Amenities: Each room provides two double beds or one king bed, air conditioning, ceiling fan, satellite and local television, direct dial telephone, minibar and liquor dispenser (replenished regularly), personal safe, balcony or terrace with ocean view, and bathroom with hair dryer and amenities kit.
- 24-Hour Front Desk
- ATM Machine
- All-Inclusive
- Babysitting (+)
- Banquet Facility (+)
- Beach Front
- Beauty Shop/Salon (+)
- Billiards
- Business Center (+)
- Business Services (+)
- Car Rental Desk (+)
- Children's Play Area
- Children's Program
- Complimentary Coffee
- Concierge Desk
- Conference Rooms (+)
- Dry Cleaning Service (+)
- Elevator / Lift
- FREE Parking
- Fine Dining
- Fitness Facility
- Gift Shop on Property (+)
- Golf (nearby) (+)
- Guest Activity Desk
- Handicap Services
- Horseback Riding (nearby) (+)
- Jacuzzi/Hot Tub
- Kiddie Pool
- Lounge/Bar
- Massage Therapist (+)
- Medical Services (+)
- Multilingual Staff
- Multiple Swimming Pools
- Night Club
- Non-Motorized Water Sports
- On-Site Check In
- Outdoor Pool
- Playground
- Pool Area Bar
- Public Internet Access (+)
- Restaurant
- Retail Stores
- Sauna
- Security Guard
- Shopping
- Shuffleboard
- Spa Services (+)
- Steam Room
- Sun Deck
- Swim-Up Bar
- Tennis Courts
- Theater
- Volleyball Court
- Wake-Up Service
- Water Sports (nearby) (+)
- Wedding Services
- Wheelchair Access Elevator
- Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.
