BookIt.com Verified Traveler Rocio Luster from Woodland Hills, CA

"The whole resort had no A/C for 4 out of the 5 days we were there. There is a kids pool which is great but then where the adult pool is congested with kids. The kids are splashing while we are trying to enjoy the pool, they were even using water guns and they would wet us and our stuff. The buffet restaurants did not have enough seating, you either have to get there right when they open the doors for dinner to get a seat or stand around waiting for people to get up, which would take 20 minutes. There is limited seating also where they have the theater/shows. I would never return."

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BookIt.com Verified Traveler Hila from Antioch, Ca

"This trip was ridiculous from start to finish. The hotel was over crowded and did not cater at all to American tourists. They would not even change American courency! The rooms were full of mosquitos and we did not get the room we requested and had to wait until the second day to switch to a quieter location. The beds were firm, but the pillows were rock hard. The pool was warm and crowded and after the first time using it, my son had a cold sore. Gross! No security or supervision at the pools. We stuck to the beach after this.The entertainment was 80% in Spanish and looked mostly like a Mexican variety TV show that comes on every weekend than something that would actually entertain people of all cultures. The food was ok. Not the best but the buffet, unless you went early, was always crowded and had few clean tables available. Sodas always seemed watered down, and milk was always left out to be served warm. Overall, this vacation seemed a great deal, but upon getting here, we soon realized it was a a great dud. It was also so far from downtwon that a roundtrip cab to go anywhwere was $46! This trip ended up being the worst vacation my son and I have taken and we are frequent travelers. Buyer be weary."

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BookIt.com Verified Traveler Kenneth from McCook, NE

"My son and I went on an all-inclusive it was just great. Nothing went wrong and everything was truely more than we exspected. Thank You"

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BookIt.com Verified Traveler DCC from Seattle, WA

"We stayed for 12 days and overall give this hotel an 8 out of 10. As it was our first trip to Mexico, on a budget and with two kids, my husband and I researched until we found this resort, which had relatively good reviews. AIRPORT TO HOTEL We didn't buy any transfers, but taxied over to hotel. Note: It's crazy once you leave customs at the airport. Timeshare folks are lined up to the exit doors, wanting to 'take' you to your hotel or chat with you about this or that. Say no! Keep walking until you get outside and you'll be hit with a sea of taxi cab drivers. As long as they have a legit badge, it is safe. About 11USD. HOTEL CHECK IN Very wonderful. We had reserved a standard room and the young lady upgraded us to a family suite for the following day, as it was much better, for no charge. Our first room was a good size for a standard room. The bathroom region is an open space with no door and toilet room is separate. Kind of weird, but minor detail. When we finally got into the family suite the next day, it was awesome! Room # 5165, centrally located overlooking the grounds and out towards the ocean. We could hear the waves upon waking up and look out the balcony and people watch. Really great! Con: we had double sinks and one of the sink's had tiny ants crawling out of it every morning. It didn't bother us much as we just washed them away (they were super tiny), but it would have been nice to have that fixed. There was also a weird smell from the toilet room and it seems there was no ventilation. HOTEL STAY The staff are awesome! Really nice people and they knew our names and treated our kids kindly. Available whenever you needed them. We didn't enjoy the restaurant reservation system. It seemed like a disorganized, outdated system and it was always a battle to get a spot. Usually we ended up with a late reservation that started at 9:30 (too late for kids). We found going to the buffet was easier. Wish they had an online reservation system or at least let us reserve a few days out (you can only reserve the day of, sometimes two days out depending on who was working the desk). Food was good, some days better than others. Wish their desserts were better (looked appealing, tasted very 'light' and diet-like). There are two pools, a laid back side and a wilder side. The kids enjoyed swimming with the other kids and we relaxed poolside. The beach is a walk away and wonderful. Not too many vendors walking around and did not push to sell things to you. Very clean pools and staff constantly picked up trash and other items. The spa was excellent. Massage was best we've had. They don't speak english but were very good about reading body language. The kids club is for very young kids (6 and under) My children (8/9) didn't find it too amusing, so that was a downer. The arcade area was nothing but a pool table and a few vintage archade games. Nothing to impressive. And their 24hr 'snack' station was nothing but dried up sandwiches and stale nachos. TRAVELING AROUND PV, Mexico There are a number of third party travel agencies in the lobby. My husband found it safest to buy adventure packages through them. We did the Dolphin Adventures and Las Caletas excursion and paid 400USD than if we were to buy on our own. I didn't really like that, but husband felt it was better that way since it was our first trip and we didn't know what to expect once we left hotel grounds. We took taxis to all of our destinations. Now that I know, I would pre-purchase any excursions at home rather than go with third party. The taxi services are awesome and they are always on stand by in front of the hotel. OTHER NOTES Bring lots of sunscreen!! We ran out of ours and I had to buy from gift shop: 41USD! There is a walmart 5 min away. Taxi over and pick up any gifts, trinkets, key chains, snacks, floaties, etc. It's way cheaper than buying at the beach. They have really cute sundresses at Walmart too. It's too expensive buying from vendors Bring US dollar bills. $1USD is about 11 pesos and is a great tip for servers, cleaning servers, taxis, etc. We brought about 50USD. I would also recommend going to AAA or bank and coverting cash to pesos. All atms there have different fees and some places, like Walmart our debit cards didn't go through, so we used the ATM. IF you love Mexican food, you wont find any at the hotel! Research places in town and plan it out before going out there. Taxi over and have you a nice authentic meal. It'll be worth it! Do not drink the tap water, it is not potable. We were so cautious we brushed our teeth with bottled water (they supple in mini-bar) and showered with our mouths closed. You never know! Overall a great experience and we would definitely go back again considering our budget and the service."

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BookIt.com Verified Traveler Gordon Shane Hollar from Viking, Alberta, Canada

"I would say the vacation highlights were the food was great and the grounds are beautifully kept. The staff make your vacation, they work very hard and are super friendly. The entertainment staff and some of the staff put in very long hours, which may have been why so many were off sick during our stay. The overall stay was very enjoyable and relaxing. We were treated very well by the resort and the staff. The beds and pillows were not very soft or comfortable. There was no steady life guard on duty at the beach, we did see one between the beach and the pool thoughl. The nightly shows repeated every week, we stayed two weeks and got to see them twice. The shows were good though we all thought too many dancing shows. The Micheal Jackson show was very good."

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BookIt.com Verified Traveler A Recent Traveler from Estevan, Saskatchewan

"The entire vacation was very nice. Weather was great and the beach was fantastic! The hotel could use new beds and pillows, most are pretty firm but we had little complaints about everything else. The maids were really friendly and kept the room extremely neat. The kids enjoyed the kid pool with slide and we enjoyed the swim up bar. The food had alot of variety. All in all, a good time for couples and families!"

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BookIt.com Verified Traveler Probst from Faribault, Mn

"We had an enjoyable entire family vacation at the facility. Facility was generally a good value for services rendered. Definitely not as upscale as the two adjacent properties but none the less was still a good investment for the whole. Rooms could stand to be updated a bit; the TV was an antique to use & small for what you see in most hotels. Besides, we were not there to watch TV all day. Weather was great; their beach was A with a lot of activities for the kids both on the beach and off. My grandkids had a ball boogi boarding & grandson now classifies himself as the Bret Favre of boogi boarding. Drinks were plentiful as well as the sunshine. The Easter rush crowd was just coming in as we left and all buffet restaurants were over-capacity. I'm sure the specialty restaurants will be over-booked as well but we were able to get in for two specialty meals. Go to El Panorama in downtown Puerto Vallarta for a great meal and awe-inspiring view & you will forget about not getting reservations on site. It;s well worth it."

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BookIt.com Verified Traveler Sherry Jung from Surrey, BC

"The hotel, staff and service were good for the most part, my biggest complaint was that Tuesday thru Friday they started doing construction right outside our rooms at 8:00 am, we are night owl due to our work shifts....and my son and his girlfriend are due to their age....consequently we did not get good sleeps because of this, we complained to the front desk, they said they weren't supposed to start til 10:00 and they would talk to them...that didn't change anything.....going back to the room for an afternoon nap was also out of the question as the worked til 5;00pm on those 4 days.....so we were very very tired because of this.....also on the Saturday I came back to our room at 11:30am and saw it was clean but no towels,saw the maid and she said they would be right there at 4:30 I called housekeeping for towels at 5:15 I went hunting for them found a maid about 10 min later....they were finally delivered to our rooms at about 5;30.....which made us rushed as we had dinner reservations at 6:30.....so not to sure if I would want to go back there due to the lack of concern when we had complaints....everything was fine as long as there was no problems"

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BookIt.com Verified Traveler Shahrzad Khoshrou from Vancouver, Canada

"it was a great time,but my package was with 20 $ per person for spa,but i got massage there for 30 minutes ,and i should pay 30 $ for it ,i show my credit to them they didn,t accept, i paid 60 $ for 2,but the people who was working for spa ,they couldn't perform their job very well, and if i didn,t have credit,i won't go there anymore then i want to know who is responsible for this,i paid 60 $, instead of 20 dollars"

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BookIt.com Verified Traveler Peter&betty from Victoria, British Columbia

"We stayed 7 nights. we were disapointed although the hotel is very nice it has problems it is a very busy place with lots and lots of tourist we found linning up to get your meals was kayotic also be time you lined up for food betime you got back to a table the food was very cold also there wasnt enough deck chairs for the amount of people that includes the pools and beach it seems the norm was to reserve the deck chair in the early morning please do not leave towels on deck chairs as ours was missing when we got back from breakfast the. 9.30 shows was very poor"

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BookIt.com Verified Traveler Jose Luis Cortes from Guadalajara, Jalisco

"The hotel was OK. Food is very average and it looks a little dated....but overall was ok. Thank you!"

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BookIt.com Verified Traveler Waller from Chilliwack, Canada

"The Hotel was an excellent experience, good food, very clean and staff are excellent. The only big problem we had was our trip coming back with United, four hours late, missed our Vancouver flight had to stay over in San Francisco overnight and then home a day late. It was actually quite fustrating and tiresome. Bad experience in ending a very nice trip. I would recommed a friend but I would advise them to fly straight through, no stop overs and changing planes."

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"i had the best time ever... The staff was very friendly and helpful. My family had a great time as well. I would recomend this place to families and friends. I can't wait to go back!"

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"water everywhere, lots of bed bugs, air conditioner not working, same food"

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"We had a great time on the beach - endless sand, sun and waves! The staff, rooms and food were all wonderful. The pilllows were small and flat but we were able to have a nap on beach chairs in the afternoon. I recommend a massage at the beach for total relaxation."

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"Although the hotel is clean and service is great, I was disappointed with my stay at the Riu Jalisco. We were told on check in that the restaurants were full for the next 3 nights. Our visit was only for 3 nights, so we had to eat at the buffet every night. Much of the food on the buffet hot line actually had a chill to it. Sad for a hotel that has 4 restaurants. They only opened 2 of the 4 restaurants. The evening shows were corny, and there wasn't anything to do after 5pm until the shows started at 9:30pm. The gym equipment treadmill was warped and lacked a few small free weights, and no towels available in the entire gym/spa during our workout. The hot tub was hidden behind the spa, so not easily available. Also didn't stock our in-room drinks until we called on day 3.



I will return to the beautiful town of Puerto Vallarta and I will recommend Bookit.com again, but I will only select an all-inclusive hotel that I can be assured that my friends and I can enjoy the restaurants with real service and a menu. I also would look for a place that has an activity calendar with choices."

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"I LOVE IT!!!!!!!!!!!!!!!!!

PLEASE LET ME STAY THERE!!!!!!!!!!!!!!!!!!"

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"Riu Jalisco exceeded my expectations from the start. The staff was very attentive and gracious.The buildings are well maintained and everything is spotlessly clean. Considering how many people the kitchen needs to accommodate, the food was very good and seemingly in endless supply. There is a good size entertainment staff that put on a show every night. Our room was spacious, comfortable and clean. They put plastic lined sheets on the bed which were noisy and a bit uncomfortable and the pillows were a little lumpy. We loved this trip and will go back and stay at the Riu Jalisco."

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"The first couple of days - the room was very smelly either bleach/clorine-we complained and it was rectified. The pillows not good. Two days in a row in the lounge - the glass not cleaned - there was a film and the next day - there was a staple in the glass. The stay at the hotel was good. The checkout day we had requested a bellboy - no show, phoned them to send one - no show again."

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"This hotel was awesome. The people were great and went out of their way to help us. The room were nice, but then again we were only in our room when we were sleeping, otherwise we were out enjoying the beutiful sites of PVR. The beach was great, and Bucerias is only a half hour / forty five minute walk down the beach. The town of PVR was great and not once did we feel unsafe and we didnt stay in the main tourist areas either. BookIt.com hooked us up to a great restaraunt in pieta riyal(sp). The people at Vallarta Adventures were great and I would highly recommend them. Will definitely stay at this hotel again and will do it thru BookIt."

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"My overall experience was really good. The hotel and grounds are very beautiful, the staff are extremely friendly and helpful. The room service needs attention as they are extremely slow but we did get what we requested and with a smile. The check in and out times were different than originally stated. The transportation and tours suggested by bookit.com were terrific. We had a great time on the tequila factory tour and an excellent lunch at the mountain top site. Trip tip: you get a much better deal of pesos to dollars with a credit card. Stay with a group unless you are fluent in spanish and know your way around. I would visit again given the chance."

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"Beautiful resort in a great location. Staff was very friendly and always helpful. We had great ocean view from our balcony, but next time i would choose the junior suite over the double room. We loved the fresh fruit juices every morning with tasty breakfast choices. They had free wifi in the lobby which was great! Nightly entertainment was fun. We will definitely stay at other RIU's in other location in the future."

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"Riu Jalisco All Inclusive is an amazing resort! We pulled up in our cab to the front of the hotel and were impressed right away, it was an incredible first impression of such an elegant hotel for a great value! The rooms were decent except for the beds, but the hotel was amazing from the beaches to all the activities my family and I had a blast. The staff was super friendly and the bar tenders made sure you always had drinks. Entertainment is endless at this hotel and needless to say the restaurants were delicious except for the sushi!!! I don't recommend the Asian Infusion restaurant stick to Mexican food it's the best!!! I would definitely be back for more! "

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"Hotel lobby looked really nice. Front desk staff were attentive. Food were plenty. When ordering mixed drinks make sure you tell them exactly what you want or they'll give you shelf stuff. Resort staff made it fun - some played dress up. AC went out the day before our check out!!! Thank goodness for the ceiling fan in our room. You can actually hear all the partying outside your room!!! Not so good if you signed up for some outdoor adventure and had to wake up early. We inquired about the city/dinner tour that came with the hotel and was told to talk with Bookit.com rep that was supposed to be in the lobby everyday. Was told later that you must make an appointment with bookit.com beforehand. So, no, we did not get to have the city/dinner tour that was included when I booked our room. "

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"My first time in Mexico... and it was AWESOME! This hotel is the best of all I've been too around the world. All inclusive there is great! The variety of food and drinks is amazing! Their chief cooks do a fantastic job: you can all kind of various food, amazingly served. Should you be a vegetarian, sea-food lover, light-eater or anything else- you will find the food for you. The service is great- the staff is very friendly and ready to help anytime. The entertainment team won't keep you bored- there's always something going on. The bartenders will make your night fun with all the crazy funky drinks and shots.

I'll absolutely recommend this hotel to my friends and if I was to go to Puerta Vallarta again- it will be my pick 100%! Loved this place! "

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"I stayed at the Rui Jalisco resort last Feb with my famiy and it was absolutely the best vacaction we ever took. The nightly entertainment was fantastic and the food was absolutely amazing. There was not a single thing on the menu that my family did not enjoy. We can't wait to go back! "

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