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Hotel Mousai Puerto Vallarta- Adults Only

Puerto Vallarta, Jalisco, Mexico (PVR)

Room rates from:
$302 $148
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$3,779 $1,869
Per Guest for 5 Nights
Based on 355 reviews
Opened November 24, 2014. Developed in harmony with nature on an 85-acre tropical wilderness preserve and one of Vallarta`s most beautiful beaches.
Style: Chic Modern
Room & Rates
 Mousai Suite (Note: Does NOT Include Food and Beverage) - Hotel Mousai Puerto Vallarta- Adults Only  - 3

Mousai Suite (Note: Does NOT Include Food and Beverage)

Starting from
$302 $148
Per Adult Nightly
Room Amenities: Each of the luxurious suites at Hotel Mousai feature a terrace with breathtaking panoramic views of the Banderas Bay, ambient lighting and an open floor plan. The suite has wide doors that open to the terrace, which is complete with a private gold tiled Jacuzzi. Each suite features a 55-inch LED Samsung ultra slim high tech TV.
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 Mousai Suite All-Inclusive - Hotel Mousai Puerto Vallarta- Adults Only  - 2

Mousai Suite All-Inclusive

Starting from
$601 $294
Per Adult Nightly
Your Optional All-Inclusive Plan Includes:
  • Enjoy an Optional All-Inclusive Package Gourmet-Style at Hotel Mousai
  • Unlimited alcoholic drinks and wines by the glass included from a select variety of Premium local and international brands at the resort restaurants and bars from 10:00AM - 1:00AM, as well as flavored water and regular soft drinks, standard tequilas, house brands, soft drinks, chilled juices and local mineral water. Bottled drinks are not included. Only house wines and House Premium liquors are included in the packages. Other wines and Golden Premium or Elite Brands will be charged accordingly.
  • Breakfast at the Terrace, Blanca Blue Restaurant and Bocados STK, From 7:00AM - 12:00PM
  • A La Carte Lunch at the Rooftop, Bocados STK and Aquazul Restaurant, From 12:00PM - 6:00PM
  • A La Carte Dinner at Blanca Blue, Bocados STK and Hiroshi Restaurant, From 6:00PM 11:00PM, Bar Until 1:00AM
  • Snacks From 11:00AM - 6:00PM in Pool Areas
  • Designer Signature Bathroom Amenities, Bathrobes and Slippers (for your use while staying at Hotel Mousai)
  • Daily Maid and Turndown Service (Siesta Turndown service upon request) and Preparation of Jetted Plunge Pool (once per stay)
  • Selection of Books, National and International Magazines and Journals, Valet Parking Service and Private Security 24 Hours
  • 24-Hour Room Service Menu
  • Deluxe Servi-Bar w/ Premium Labels (first set are included, except Champagne)
  • Unlimited Access to the Gym, all Pools and Outdoor Jacuzzis (according to pool schedule), Towels and Pool Amenities are Available
  • Tax, Service and Gratuities Included (individual tips welcome)

Please note these includes are subject to change.

Room Amenities:Each of the luxurious suites at Hotel Mousai feature a terrace with breathtaking panoramic views of the Banderas Bay, ambient lighting and an open floor plan. The suite has wide doors that open to the terrace, which is complete with a private gold tiled Jacuzzi. Each suite features a 55-inch LED Samsung ultra slim high tech TV.
 
 
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Mousai Corner Suite - All Inclusive - Hotel Mousai Puerto Vallarta- Adults Only  - 1

Mousai Corner Suite - All Inclusive

Starting from
$655 $321
Per Adult Nightly
Your Optional All-Inclusive Plan Includes:
  • Enjoy an Optional All-Inclusive Package Gourmet-Style at Hotel Mousai
  • Unlimited alcoholic drinks and wines by the glass included from a select variety of Premium local and international brands at the resort restaurants and bars from 10:00AM - 1:00AM, as well as flavored water and regular soft drinks, standard tequilas, house brands, soft drinks, chilled juices and local mineral water. Bottled drinks are not included. Only house wines and House Premium liquors are included in the packages. Other wines and Golden Premium or Elite Brands will be charged accordingly.
  • Breakfast at the Terrace, Blanca Blue Restaurant and Bocados STK, From 7:00AM - 12:00PM
  • A La Carte Lunch at the Rooftop, Bocados STK and Aquazul Restaurant, From 12:00PM - 6:00PM
  • A La Carte Dinner at Blanca Blue, Bocados STK and Hiroshi Restaurant, From 6:00PM 11:00PM, Bar Until 1:00AM
  • Snacks From 11:00AM - 6:00PM in Pool Areas
  • Designer Signature Bathroom Amenities, Bathrobes and Slippers (for your use while staying at Hotel Mousai)
  • Daily Maid and Turndown Service (Siesta Turndown service upon request) and Preparation of Jetted Plunge Pool (once per stay)
  • Selection of Books, National and International Magazines and Journals, Valet Parking Service and Private Security 24 Hours
  • 24-Hour Room Service Menu
  • Deluxe Servi-Bar w/ Premium Labels (first set are included, except Champagne)
  • Unlimited Access to the Gym, all Pools and Outdoor Jacuzzis (according to pool schedule), Towels and Pool Amenities are Available
  • Tax, Service and Gratuities Included (individual tips welcome)
Room Amenities: The Lavish Mousai Corner Suite has the edge when it comes to stunning ocean views and space. At 1,364 Sq. Ft. the distinguishing feature of this category is its stylish wraparound terrace accessed by sliding door on 3 sides, from where you can enjoy jungle, resort and ocean views. Featuring a deluxe king-size bed, private terrace with jetted pool and dazzling in-suite bathroom, this corner suite sets the scene for trendy vacations in the height of comfort.
Modern comforts are the order of the day, from a trendy minibar and Nespresso coffemaker to a 55¨LED Ultra Slim Television and jetted plunge pool. With iPads and remote control technology in each suite. WiFi internet is also included.
Maximum Occupancy: 2 adults

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Ultra Mousai Suite All-Inclusive - Hotel Mousai Puerto Vallarta- Adults Only  - 4

Ultra Mousai Suite All-Inclusive

Starting from
$691 $339
Per Adult Nightly
Your Optional All-Inclusive Plan Includes:
  • Enjoy an Optional All-Inclusive Package Gourmet-Style at Hotel Mousai
  • Unlimited alcoholic drinks and wines by the glass included from a select variety of Premium local and international brands at the resort restaurants and bars from 10:00AM - 1:00AM, as well as flavored water and regular soft drinks, standard tequilas, house brands, soft drinks, chilled juices and local mineral water. Bottled drinks are not included. Only house wines and House Premium liquors are included in the packages. Other wines and Golden Premium or Elite Brands will be charged accordingly.
  • Breakfast at the Terrace, Blanca Blue Restaurant and Bocados STK, From 7:00AM - 12:00PM
  • A La Carte Lunch at the Rooftop, Bocados STK and Aquazul Restaurant, From 12:00PM - 6:00PM
  • A La Carte Dinner at Blanca Blue, Bocados STK and Hiroshi Restaurant, From 6:00PM 11:00PM, Bar Until 1:00AM
  • Snacks From 11:00AM - 6:00PM in Pool Areas
  • Designer Signature Bathroom Amenities, Bathrobes and Slippers (for your use while staying at Hotel Mousai)
  • Daily Maid and Turndown Service (Siesta Turndown service upon request) and Preparation of Jetted Plunge Pool (once per stay)
  • Selection of Books, National and International Magazines and Journals, Valet Parking Service and Private Security 24 Hours
  • 24-Hour Room Service Menu
  • Deluxe Servi-Bar w/ Premium Labels (first set are included, except Champagne)
  • Unlimited Access to the Gym, all Pools and Outdoor Jacuzzis (according to pool schedule), Towels and Pool Amenities are Available
  • Tax, Service and Gratuities Included (individual tips welcome)

Please note these includes are subject to change.

Room Amenities:Each of the luxurious suites at Hotel Mousai feature a terrace with breathtaking panoramic views of the Banderas Bay, ambient lighting and an open floor plan. The suite has wide doors that open to the terrace, which is complete with a private gold tiled Jacuzzi. Each suite features a 55-inch LED Samsung ultra slim high tech TV.

 
Hide room details
Ultra Mousai Corner Suite All-Inclusive - Hotel Mousai Puerto Vallarta- Adults Only  - 5

Ultra Mousai Corner Suite All-Inclusive

Starting from
$745 $365
Per Adult Nightly
Your Optional All-Inclusive Plan Includes:
  • Enjoy an Optional All-Inclusive Package Gourmet-Style at Hotel Mousai
  • Unlimited alcoholic drinks and wines by the glass included from a select variety of Premium local and international brands at the resort restaurants and bars from 10:00AM - 1:00AM, as well as flavored water and regular soft drinks, standard tequilas, house brands, soft drinks, chilled juices and local mineral water. Bottled drinks are not included. Only house wines and House Premium liquors are included in the packages. Other wines and Golden Premium or Elite Brands will be charged accordingly.
  • Breakfast at the Terrace, Blanca Blue Restaurant and Bocados STK, From 7:00AM - 12:00PM
  • A La Carte Lunch at the Rooftop, Bocados STK and Aquazul Restaurant, From 12:00PM - 6:00PM
  • A La Carte Dinner at Blanca Blue, Bocados STK and Hiroshi Restaurant, From 6:00PM 11:00PM, Bar Until 1:00AM
  • Snacks From 11:00AM - 6:00PM in Pool Areas
  • Designer Signature Bathroom Amenities, Bathrobes and Slippers (for your use while staying at Hotel Mousai)
  • Daily Maid and Turndown Service (Siesta Turndown service upon request) and Preparation of Jetted Plunge Pool (once per stay)
  • Selection of Books, National and International Magazines and Journals, Valet Parking Service and Private Security 24 Hours
  • 24-Hour Room Service Menu
  • Deluxe Servi-Bar w/ Premium Labels (first set are included, except Champagne)
  • Unlimited Access to the Gym, all Pools and Outdoor Jacuzzis (according to pool schedule), Towels and Pool Amenities are Available
  • Tax, Service and Gratuities Included (individual tips welcome)

Please note these includes are subject to change.

Room Amenities:
Enjoy the exclusive privileges of the Ultra Mousai category with the added delight of enjoying extra space of 1,364 Sq. Ft. and views on 3 sides: jungle, ocean and resort. Inclusions such as butler service, free access to Spa  Imagine´s hydrotherapy circuit and additional luxury amenities.
Other trendy elements that feature for your enjoyment and comfort include aromatherapy and pillow menu, and iPad for you to control the room ambiance, order room service, minibar and Nespresso coffe maker imaginatively housed within a travel chestm a 55¨LED Flat Screen Television, a work desk, slippers and bathrobes.
Maximum Occupancy: 2 adults

 
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Hotel Mousai Puerto Vallarta- Adults Only
Carretera a Barra de Navidad Km. 7.5,, Puerto Vallarta, Mexico 48390

Why Stay Here


  • Brand New 5-Star Luxury Resort
  • Chic Modern Styles and Comfort Complete Your Stay
  • Panoramic Views of Puerto Vallarta from the Sky Lounge
  • This brand new, all-suite resort is only 35 minutes from the Puerto Vallarta International Airport
  • Open-air spaces make it ideal to enjoy the warm ocean breeze
  • Guests can find the perfect spa products in the charming boutique to continue enjoying the results back at home and extend its beneficial effects.

Resort Details

Set in the heart of the Garza Blanca Preserve Resort in Puerto Vallarta, Hotel Mousai sets the bar for designer hotels. Admire the chic modern styles and exquisite luxurious amenities. Hotel Mousai is decorated with the very latest trends in mind, where the textures, colors and tones all define the resort.

Amenities:
The resort features many great amenities including a spa with services including massage/treatment rooms, couples treatments rooms, deep tissue massages, hot stone massages, sports massages and Swedish massages. The resort has exciting onsite activities including an outdoor tennis court, aerobics, basketball, bird watching, ecotours, hiking/biking trails, Pilates classes, racquetball, Segway rentals/tours, shuffleboard, tennis lessons, volleyball, and yoga classes.  The resorts gym has the very latest in fitness technology that will put your body to the test while you soak in the breathtaking ocean views or the surrounding jungle landscape. The gym features instructors, yoga room, changing rooms and lockers. Offering equipment for leg extensions; calf extensions, seated leg curl, seated leg press, 7 treadmills, adjustable bench, flat bench, adjustable abdominal bench, back extension, vertical chest press, shoulder press, 6 elliptical, 4 exercise bikes, and a dumbbell rack.

Your Optional All-Inclusive Plan Includes:

  • Enjoy an Optional All-Inclusive Package Gourmet-Style at Hotel Mousai
  • Unlimited alcoholic drinks and wines by the glass included from a select variety of Premium local and international brands at the resort restaurants and bars from 10:00AM - 1:00AM, as well as flavored water and regular soft drinks, standard tequilas, house brands, soft drinks, chilled juices and local mineral water. Bottled drinks are not included. Only house wines and House Premium liquors are included in the packages. Other wines and Golden Premium or Elite Brands will be charged accordingly.
  • Breakfast at the Terrace, Blanca Blue Restaurant and Bocados STK, From 7:00AM - 12:00PM
  • A La Carte Lunch at the Rooftop, Bocados STK and Aquazul Restaurant, From 12:00PM - 6:00PM
  • A La Carte Dinner at Blanca Blue, Bocados STK and Hiroshi Restaurant, From 6:00PM 11:00PM, Bar Until 1:00AM
  • Snacks From 11:00AM - 6:00PM in Pool Areas
  • Designer Signature Bathroom Amenities, Bathrobes and Slippers (for your use while staying at Hotel Mousai)
  • Daily Maid and Turndown Service (Siesta Turndown service upon request) and Preparation of Jetted Plunge Pool (once per stay)
  • Selection of Books, National and International Magazines and Journals, Valet Parking Service and Private Security 24 Hours
  • 24-Hour Room Service Menu
  • Deluxe Servi-Bar w/ Premium Labels (first set are included, except Champagne)
  • Unlimited Access to the Gym, all Pools and Outdoor Jacuzzis (according to pool schedule), Towels and Pool Amenities are Available
  • Tax, Service and Gratuities Included (individual tips welcome)

Please note these includes are subject to change.

Accommodation Details

The resort and rooms are decorated with chic contemporary furniture and stylish fabrics, stainless steel and polished chrome finishes, richly textured walls plastered in metallic pearl, gold and silver tones and stylish Italian porcelain floors. The rooms feature futuristic electric curtains, a sophisticated entertainment center ingeniously hidden by an elegant mirror, polished parota hardwood surfaces and a flashy 55-inch LED Samsung ultra slim high tech television. Each room is made complete with a private gold tiled Jacuzzi.

Restaurants, Lounges & Bars

  • Hiroshi - Overlooking the ocean, Hiroshi features contemporary Japanese cuisine including sashimi, sushi, rolls, soups, tempura, yakitori, lobster, shrimp, chicken, steak and vegetables. Open for dinner only.
  • The Terrace - Overlooking the ocean, enjoy a light breakfast banquet at The Terrace. Open for breakfast, lunch and dinner, guests can also enjoy drinks at the bar.
  • The Orange Deck - Enjoy a drink at this bar while enjoying views of the ocean and gardens.
  • The Rooftop - Located on the rooftop by the pool, The Rooftop serves breakfast, lunch and afternoon snacks. At night The Rooftop becomes an artistic sky-lounge with beautiful panoramic views of Puerto Vallarta`s cityscape.

Entertainment & Activities

Board games and non-motorized water sports. A fun packed variety of activities has been crafted to ensure that playtime at Hotel Mousai is both chic as well as inspiring. Take your pick from a range of heart pumping, soul searching, taste bud tempting and talent tweaking activities.

AMENITIES:
  • 24 Hour Room Service
  • 24 Hour Security
  • 24-Hour Front Desk
  • AAA 5-Diamond Resorts
  • Accessible Facilities
  • All-Inclusive
  • Beach Access
  • Beach Bar
  • Beach Service
  • Beachfront
  • Beauty Shop/Salon (+)
  • Breakfast Available (Surcharge) (+)
  • Complimentary Coffee in Lobby
  • Complimentary Use of Bathrobe and Slippers
  • Concierge Desk
  • Continental Breakfast (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Dry Sauna
  • Eco-Friendly
  • Elevators
  • European Plan (No Meals)
  • Exercise Gym
  • Fitness Facility
  • Full Service Health Spa (+)
  • Handicap Accessible Elevator
  • Handicap Services
  • High Speed Internet Access
  • High Speed Wireless
  • Laundry Services/Laundry Facility (+)
  • Luxury Resorts
  • Massage Services (+)
  • Medical Services (+)
  • Oceanfront
  • Pool Area Bar
  • Private Beach
  • Public Internet Access
  • Restaurant (+)
  • Room Service (+)
  • Spa Services
  • Swimming Pool
  • Tennis Courts
  • Top 10 Hotel
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 355 reviews
from Atlanta, Georgia
Submitted on 30-05-2016
To start with the good...this hotel is gorgeous. The rooms are well appointed and beautiful, with a wonderful view of the ocean. The balconies are large with a Jacuzzi, and hammock, chaise lounge and small sofa so plenty of room to lounge and relax. We loved the rooftop pool, loved the drinks up there during the day and at night..it was everything it was hyped up to be. We spent one day down at the pool at Garza Blanca..it was lovely as well. Now for the "not so good", I don't see where eve... Read more
from Puerto Vallarta, Mexico
Submitted on 30-05-2016
I visited Hotel Mousai with my wife, we were celebrating our 10th Anniversary, it was amazing, the room are gorgous, they have IPADS to control everything. The service at the front desk is very profesional, Nadia was very helpful the entire stay. At the Rooftop we had the best relaxing and loving time ever!!! It was as our second Honeymoon, thanks a lot! We will be back for sure!
from Florida
Submitted on 31-05-2016
This was truly a luxury experience. The surroundings are very lush and gorgeous. Our room, an Ultra Mousai Suite, was beautiful and it had a spectacular view of the Pacific Ocean. I loved having the butler service ‚?? he was very attentive, responded to all our requests immediately, and was more than accommodating. The leaving room area is designed so that you can operate everything in the room without having to get out of the bed. My husband really enjoyed all the apparatus! From the service pe... Read more
from San Clemente, California
Submitted on 01-06-2016
Hotel Mousai has everything! First class accommodations, service, and activities. The roof top infinity pool/restaurant has a captivating view. The spa facility is so tranquil and interesting in its water features. The beach and adjoining Garza Blanca hotel covers all the options of tropical paradise. The staff bends over backwards to please their guests. I recommend the all-inclusive option- the food and drink is great.Very fresh.This was our second visit and I plan to return. Although the vaca... Read more
from Mountain View, California
Submitted on 05-06-2016
I'm sorry this review will be so long, but I have so many great things to say about our experience at Hotel Mousai! As a full disclaimer, I booked the Ultra Mousai Suite through Costco travel, which included a Gray Line Shuttle and my airfare. The Costco member benefit also included $100/day resort credit, free breakfast everyday, 15% off spa services, a free bottle of champagne at sunset, and petit fours. I planned this trip as a surprise for my husband to celebrate our 10th wedding anniversar... Read more
from Longmont, Colorado
Submitted on 08-06-2016
We recently visited Hotel Mousai for a 3 day get away. It exceeded ALL expectations...from the customer service which was quite possibly the best I have received at any hotel, to the beautiful corner suite to the food. We did the inclusive plan and were a bit leery going in as all inclusive plan food isn't always great....but this was beautiful. I will go there again...and again.
from Austin, Texas
Submitted on 08-06-2016
I was booking a room at this Hotel for a 5 night stay, and I am very particular! Mario Perez was so patient with me and told me everything about the Hotel and the rooms I was interested in. After all was said and done, and discussions with my husband, I had to call back and cancel the reservation that Mario had worked so hard on for me. He also handled the cancellation with the same grace, courtesy and professionalism as he had the actual booking. Thank you Mario!
from
Submitted on 09-06-2016
Just came back from a 3 night trip. This was our first time staying at an adults only resort and it was incredible. We upgraded to the ultra mousai top corner suite Room 6116 and it was breathtaking. Loved the modern details, expansive views and balcony. Loved everything about the room and the resort! The rooftop pool was gorgeous-very modern and chill with exceptional views. Hiroshi was exquisite and had such amazing food and we have eaten at a lot of 5 star places because we like to eat o... Read more
from
Submitted on 10-06-2016
Beautiful decor with a hi-tech room with a jacuzzi on the balcony. The rooftop infinity pool was stunning (although the music was pretty repetitive with the same soundtrack played every day). Great food at the all you can eat sushi restaurant, steak restaurant and at the rooftop. Room service also included as well as premium spirits. To top it all of the spa is stunning with excellent treatments and there is a very good gym to boot. Slightly haughty service, but I think that we will return...
from Arizona
Submitted on 18-06-2016
My husband and I recently spent our honeymoon at The Mousai. We opted for a deluxe corner balcony room and an all-inclusive package and were NOT disappointed! First off, let me assure you that our fear that "all inclusive" would have limitations, was very quickly and consistently obliterated. We ate at every property restaurant, some more than once, and found no limitations whatsoever...shocking, I know. The rooftop pool and bar was one of our favorite spots, both during the day and for a ni... Read more
from Houston, Texas
Submitted on 22-06-2016
Can't say enough about how fabulous this resort is! A friend and I stayed 5 nights and were pleasantly surprised by our experience. We booked the Mousai suite with 2 beds and the all-inclusive package. All-inclusive at Mousai DOES NOT include the cheap liquor and low-end buffets that many resorts offer. Rather, it includes top shelf liquors and only sit-down restaurants. The rooms are exactly as they look on their website. They are well appointed, extremely spacious and quite comfortable.... Read more
from Dallas
Submitted on 24-06-2016
I'm sad to say that I've been using tripadvisor for years and this is my first review. It's time for me to give back and rave about the Mousai !! My wife and I had the pleasure of staying at this property from 6-12 to 6-19. First of all, without sounding too pretentious, I want to say that we've been to numerous other highly rated resorts in Mexico and the Caribbean and now I include the Mousai as as one of those upper tier hotels. The food excelled in all facets; from breakfast at the T... Read more
from
Submitted on 26-06-2016
This place is beyond amazing! The staff was so eager to please and treat us like royalty. We were here on our anniversary trip and loved every minute. I especially loved all the little extras from the hotel like the greeting when we first arrived, the chocolates in our room, the chefs special treat at each meal, etc. I thought the food was well above average... Japanese was great, steak house great too, Boca Blue was probably the least impressive but still far above so many other resorts I've be... Read more
from
Submitted on 30-06-2016
My birthday and 1 year anniversary with my boyfriend were on the same week, so we decided to go to Puerto Vallarta (throughout the years, so many people have told me to visit). We searched online and found a great deal at Hotel Mousai and after stalking their social media, my boyfriend booked the trip. The hotel seemed almost empty (we were told that we came during off-season, due to rain.. which we luckily did not see) & the hotel staff were some of the nicest people I've ever met. The food at ... Read more
from Atlanta, Georgia
Submitted on 02-07-2016
I booked this property in January, a bit reluctant based on the reviews from then. Most reviews said the same: beautiful property, service issues, hi tech, but need to work on the glitches. I visited the property at the end of June 2016 and I can say that the reviews were probably accurate back in January when we booked then, but they have certainly worked out the glitches and deliver with excellence based upon my June 2016 trip. I love staying at lifestyle hotels such as Thompson, W, etc, but ... Read more
from Las Vegas, Nevada
Submitted on 03-07-2016
The moment we arrived we were in Awe... before we departed we were already planning our next visit. service is impeccable with only 72-76 suites, can't remember and an average of 5-10 staff per guest, truly amazing. Food, ambiance, beaches and ability to enjoy everything at Garza Blanca is terrific. Yet, Garza Blanca guests can't come to Mousai, so it's very exclusive, adults only. Infinity rooftop pool is the best.
from
Submitted on 06-07-2016
My husband and I booked a 4 night, 5 day stay at the Hotel Mousai this June 2016; we booked through Costco so felt extra secure that the place was going to be lovely- we were however pleasantly surprised that the Hotel Mousai was: -Nicer than any of the photos we saw -Had a more attentive staff that we could have imagined -Met us with zero crowds, providing us with a hands down amazing & relaxing experience. June is technically rainy season; but we lucked out and had totally beautiful weather -... Read more
from Houston, Texas
Submitted on 13-07-2016
This resort has become my favorite hotel. Stayed last in October for the first time and it was great. This time we stayed in the Penthouse. Was it beautiful. Everything you could want and imagine. The staff were excellent, many remember us from October. Food is outstanding. Bartenders could make anything and it was always correct. Mario could make up some unique drinks as well. If you like massages this is the place. Highly recommend to anyone to stay here.
from Houston, Texas
Submitted on 13-07-2016
My wife and I booked a five night stay at Garza Blanca and after the first night there we were extremely impressed. The next day we moved over to Hotel Mousai and we were blown away. This hotel is now our home away from home. Every aspect of this hotel is 5 star and above. All of the restaurants had great food and the service was top notch. We were so impressed with our room that we rarely left other than to go eat out. We especially like how the iPad was used to control everything(tv, c... Read more
from Grand Prairie, Texas
Submitted on 14-07-2016
After doing much research I knew I had picked the right resort but I wasn't expecting near perfection. The food was excellent, room was beyond amazing. But what set Mousai apart was the customer service and the roof top pool. I know I will miss a few but big thanks to Giovanni, Roberto, Arian, Mel, Berlin, Omar the butler, Memo and to Marisel(?) at the roof top pool , she is the sweetest and most sincere young lady. If I missed anyone I apologize. Every worker I encountered went above and beyo... Read more
from Denver
Submitted on 17-07-2016
We overall had a good stay at hotel mousai in April. The hotel is beautiful. The pool, the service, the hot tub on the balcony, etc. We booked a Costco deal directly through the hotel. To my surprise they matched it. I prefer to book through the hotel bc it's easier to make changes, etc if needed. The food was delicious!! I only issue I had was the lack of basic Mexican food at the hotel. For this reason we did not choose all-inclusive. We ventured into town twice for some more authent... Read more
from San Francisco
Submitted on 17-07-2016
My husband and I needed a few days to get away to celebrate our 10 year anniversary and our birthdays. We booked Hotel Mousai since it was an adults only hotel. We booked an all-inclusive package via Costco. We were blown away by the beauty of the hotel and the area. I love seeing the mountains and Banderas Bay. But the best part is the first class service from the staff at Hotel Mousai. You really do feel like VIP every step of the way. We were so relaxed because everything was taken care of. ... Read more
from
Submitted on 18-07-2016
True Story: I called down to room service to see if they had coconut water, as my girlfriend was feeling a little dehydrated. They didn't have it. I asked if they knew if they had it in the store and if I could justy buy some. The employee on the phone said no, but asked me to hold on. I did; he came back and advised me he needed to call me back in a few minutes. I said sure. A few minutes later, our room phone rang and it was the same employee I had speaking with before. He had one of th... Read more
from omaha
Submitted on 18-07-2016
Hotel Mousai has turned me into a hotel snob! After my stay at this amazing paradise, where the staff is incredibly friendly and attentive. ..it's going to be tough to top this one. Again, I give Hotel Mousai 5 Stars and ALL of my heart.
from Washougal, Washington
Submitted on 19-07-2016
My family and I stayed at this hotel for a few days last week and we thought it was beautiful. Loved the fact that it was adults only and we fell in love with the infinity pool up on top! Breathtaking views and great service! not sure if I would go again becasue it was a little swanky for us and by that I mean it was a little too stuffy and modern. The rooms are beautiful and the decks with the hammocks and hot tubs are amazing! I dont like the fact that you have to use a ipad to control everyth... Read more
from Philadelphia, Pennsylvania
Submitted on 22-07-2016
My wife and I just stayed at Mousai for our honeymoon, and we agreed that it would've been difficult to find a better place for such a special occasion. We loved everything about the hotel- the beautiful, modern rooms, the excellent service, great food, and the many activities and facilities available. After a long day of traveling, it was such a reward to ride up to the top of the cliff that the hotel is perched on, and enjoy the panoramic views in all directions. We booked our stay through Cos... Read more
from
Submitted on 24-07-2016
I can't say enough good things about this place. The service, the food, the views, and ambiance! We went here on our honeymoon and had the best time! They make you feel like a celebrity... Anything you want, they will do for you. Everything is just incredible. All inclusive package is a must! I highly recommend this place to anyone wanting to relax and be pampered. You will Not be disappointed :)
from
Submitted on 25-07-2016
The winding drive up to the property made me wonder if we'd ever get there, but upon our arrival I knew I'd chosen a special property. Turns out you bypass the rest to get to the best. From the front desk onward, I had the sense this place and brand are set apart by attention to detail and a departure from the norm. The hotel is immaculate, and the décor is fun and eclectic. The views of either the lush jungle scape or the vast ocean are accessible from almost any spot on the property, and... Read more
from
Submitted on 26-07-2016
We stayed in this hotel for our honeymoon after getting married with Adventure Weddings at Las Caletas. This hotel is pricey but worth every penny for a special occasion. They treat you like royalty! We had the most amazing honeymoon and cannot wait to go spend some more time at the Mousai!
from Katy, Texas
Submitted on 27-07-2016
From the second we arrived until the second we left, we were treated like royalty. Everyone knew our name and made us feel very welcomed. The facilities are outstanding. Our room (ultra mousai suite) was outfitted with the latest technology, a terrific balcony equipped with hammock and personal plunge pool, and the bed was top of the line. The rooftop pool was where most of our time was spent soaking in the sun and drinking fantastic drinks as well as taking in the breath-taking views. We also s... Read more
from
Submitted on 27-07-2016
I'm writing my first review on TripAdvisor because the staff and management at Hotel Mousai deserve it! The staff did not disappoint on this 6 night trip! Arrival at airport/Hotel: We choose to do the VIP transfer service to Hotel Mousai. The ladies at the desk were waiting for us with water bottles, fresh cold towels, and took us to our private vehicle immediately. Well worth the cost in our opinion. The drive was very scenic and only took about 35-40 minutes. Once we arrived at the hotel, our... Read more
from
Submitted on 28-07-2016
the hotel is the crown jewel of the garza blanca resort complex, situated low on a hill with a commanding view of the bay. it seems like everything is done for you; you never touch a car door. there's a shuttle down the hill to the private beach. spaces are expansive and clean. everywhere you turn, the staff is great. the rooftop bar and infinity pool offers a stunning, i-own-the-world kind of view, with the bay and the city in front, and the jungle-covered mountains behind. the room was SO invi... Read more
from Los Angeles, California
Submitted on 01-08-2016
This hotel didn't exist last time we stayed at Garza Blanca. It's a very modern Philipe Starke type decor, and while we didn't see the rooms the lobby and rooftop bar and gym and surrounding courtyards are all very beautiful and well designed. We stayed at Garza Blanca on the beach buildings, but came here our first night for drinks and some snacks. They said the menu was limited after 6 but we needed to have cash when we charged to our room. The concierge told us at Garza Blanca we could c... Read more
from Las Vegas, Nevada, United States
Submitted on 03-08-2016
We had an amazing experience at Hotel Mousai, allow me to break it down: - SERVICE: Bonkers great overall. We felt well taken-care-of by the entire staff, from the porters and concierge to the housekeepers and servers. The bartenders remembered my drink even a few days later. The turn-down service was a nice touch. - ROOM: Super clean, super modern, super beautiful. Magic Toto toilet. Rainstorm shower. Massive balcony overlooking the ocean with an infinity-style plunge pool and hammock. Affordab... Read more
from Madison, South Dakota
Submitted on 04-08-2016
Wife and I went for our honeymoon from 7/16 to 7/23. Wanted an all-inclusive, adults-only paradise and that is exactly what we got. Pros: -Food was terrific. Especially loved BocaDos and their Filet Mignon w/ garlic mushrooms. If you enjoy sushi then Hiroshi has some of the best, freshest sushi I have ever had. -Rooftop pool was amazing. Quiet, peaceful, and adult's only. Took one look at the kid's pools below and went right back up to our infinity pool on the roof. Food and drinks at ... Read more
from
Submitted on 07-08-2016
First off let me say Day 1 walking into the hotel we knew we made the right choice! We stayed in a corner suite and the views lived up to the hype! And having a jacuzzi on the balcony was an even better addition to the relaxation. The rooftop pool was great and Mario and Oscar took great care of us, they are the best! The hotel is fairly new so it wasn't crowded or crazy booked. We did two tours, the Rhythm of the Nights, which was a great show, and the Eco Adventures Jet ski tour which took us ... Read more
from Omaha, Nebraska
Submitted on 12-08-2016
I loved my stay at Hotel Mousai and it will always be my go to whenever I visit again. The staff was very attentive and does a great job assuring you enjoy yourself and remain stress free. The hotel is partnered with others and you have access to several amentities. The hotel has the best view and the rooftop pool is amazing.
from Berkeley, CA
Submitted on 25-08-2016
This hotel has stunning views, beautiful architecture, massive rooms, and all the fixin's. The staff is superb, particularly the gentlemen who work out in front as greeters. Breakfast is a highlight - although it take a bit longer to arrive than we are used to (great things take time, I suppose). Oh - and the gym is an A-plus.
from
Submitted on 27-08-2016
This review is for the rooftop staff/restaurant, hiroshi and Carlos with valet. All were amazing. 5 star service and food all the way. Hiroshi has some of the best food we've ever had, including 5 star restaurants in the US. Try the popcorn shrimp in miso and the salmon rissoto! Marisol worked at both and was one of the nicest most welcoming staff we had. Overall, these 2 restaurants and the above staff would make us return again. Room service menu, food and timing could use a lot of imp... Read more
from
Submitted on 29-08-2016
We stayed at Mousai for our 8th anniversary. Everything from check in to check out was superb. They take service very seriously here. We wanted for nothing as they went above and beyond from start to finish. Everyone from Manuel to Kristy to Celeste to Mike in sales to Jeane down at Garza Blanca to Enrique and everyone at the rooftop to Mariset and the folks down at the Terrace and the men at the door; they all contributed to this being the best vacation experience we've ever had. The aesth... Read more
from Oakland, California
Submitted on 06-09-2016
Loved the view from our room and the spa/hot tub in our balcony. The Toto toilets were also great. Service could be better considering its 5 diamond status. Sorry to be critical but I think if you strive for 5 start status, everything should be near perfect. Here's where it fell short: 1. We were celebrating our 20 yr anniversary. We noted it when we made our reservation but upon check-in it was not noted in the system. The front desk staff added a not but they did not do anything special fo... Read more
from Los Angeles, California
Submitted on 07-09-2016
This is by far one of the best hotels I've ever stayed at. The attention we received was beyond our expectations, and we felt like royalty the entire time. The grounds are well kept, the food exquisite, and most importantly, the staff's main priority is to ensure you are having a good time and are enjoying your experience. I traveled with my mother for her birthday and she received several mini surprises throughout the week we were there. We got to know the staff and they took the time to get to... Read more
from Sarasota, Florida
Submitted on 13-09-2016
I just returned from a 3 night stay and didn't want to leave. I traveled solo because my husband was unable to go. I was a little leary of going by myself because of the small size of the resort. But after my stay I must say I was very comfortable there. Every thing you have read about it's beauty, great food and the spectacular rooms is more than true. The staff are at the top of their game and go out of their way to assist you in any way possible. The service is beyond what you would expect!... Read more
from Seattle, Washington
Submitted on 18-09-2016
When you stay for 21 nights at any hotel, you truly can give a total evaluation. The hotel is sophisticated luxury with high tech. Pick up at the airport was seamless and check-in was a breeze. We recommend that you make your reservations through the hotel. Yesenia Ramirez, Hotel Reservations Senior Agent, and her staff are all very helpful and will make sure things go well at check in. Everyone at the Front Desk (bellmen and concierge) were all very accommodating and helpful. Our butler, Oma... Read more
from Long Beach, California
Submitted on 22-09-2016
You'd be doing yourself a favor by staying here. Can't say enough about this place- truly gorgeous! The rooftop pool is incredible. Food, service, views = A+ Pamper yourself to the spa here; it's a treat!! Please note this is an adults only property - no children allowed.
from
Submitted on 25-09-2016
My wife and I travled to Mousi in August of 2016. As a lesbian couple, we had a great time. We were treated with respect the entire trip and everyone we met was very nice. The service was fantastic and every need we had was met in a timely manner. Tips: Be sure to get the Corner suite for the best views also ask for Bertin on the rooftop he was amazing and made sure we were comfortable the entire time. We purchased the All inclusive plan and in my opinion it was the best choice. When travling ... Read more
from
Submitted on 28-09-2016
We had a wonderful stay, from the moment we arrived to leaving everything was taken care of. Omar our butler made sure to answer any and all questions we had, he also booked our dinners. Pedro at the beach took us on a 2 1/2 hour kayak trip over to the arches and we were able to snorkel for a bit where the water was incredible and fish abundant. After dinner the rooftop bar was a great place to end the night. We have never returned to a place yet, but this one we will be back to.
from
Submitted on 01-10-2016
Our trip to Hotel Mousai was paradise! The accommodations were gorgeous. From the moment we arrived it was first class all the way. Drew & I want to give a special Thank You for outstanding customer service to your staff. They are unbelievable and made such s difference in our time there. On the roof top Karina, Enrique, Memo and Omah were beyond reproach , however Mariset was truly a shining star, while making sure we were always taken care of. Jennifer was so warm & caring, while Miguel & Mari... Read more
from Charlotte
Submitted on 02-10-2016
We stayed for a long weekend in March 2016, and our booking of our second visit this winter reminded me I need to review. I don't normally leave reviews, but the high quality service, food, drinks and overall experience is worthy of a great review. The pictures really do not do the hotel, and especially the rooftop, justice. It was truly paradise laying and swimming around up there. We never had to get up early to get a good seat, and it never seemed crowded at all. The staff members on t... Read more
from Windsor, California
Submitted on 05-10-2016
It doesn't get any better than this! I have been to several all-inclusive resorts and 5 star hotels but none that combined the two things flawlessly like Hotel Mousai! Not too mention Hiroshi, the best sushi I have ever had. Even my buddy, who didn't eat sushi until this trip, couldn't get enough of Hiroshi. All the restaurants are excellent but Hiroshi is a standout. The rooftop pool and bar is perfection. If you want to be pampered then go to Mousai. The all-inclusive is well worth the ... Read more
from New York
Submitted on 06-10-2016
We stayed at Hotel Mousai for our honeymoon and it was amazing from beginning to end. Hotel Mousai was super modern and chic, carried out from the lobby, to the rooms, to the rooftop. We upgraded to a corner ultra suite and it was well worth it. The views were amazing--you have a view of the mountains as well as the ocean. The room itself was top notch, and you're able to operate everything (from the lights, sound system, window treatments) with the iPad that they provide. You can also use the i... Read more
from Florida
Submitted on 10-10-2016
This place is magical! The rooms are exceptional, ultra modern, ultra clean with an infinity hot tub and hammock on tge balcony. The grounds are beautiful and the restuarants all excellent. Service is beyond expectations! One of the nicest upscale resorts weve ever visited
from Koloa, Hawaii
Submitted on 13-10-2016
Simply amazing time. From the gorgeous sunsets from the rooftop pool to the jacuzzi on the patio and the welcoming refreshing drink and cool towel. TOp notch service from hotel Mousai. The staff was young, attentive and detail oriented. Always willing to help, or go out of their way most times to help. The rooms had an IPAD that controlled everything, which was nifty, a few glitches here and there but nothing major. When I say everything, I'm talking lighting in every part of the room, mirrors,... Read more
from
Submitted on 16-10-2016
OMG!!! That Pretty Much sums up the whole experience. This place is a dream Getaway. From the moment you arrive at the lobby, you are treated with the Mousai touch. The staff is top notch, they make you feel special throughout. The rooms is a combination of luxury, technology, peace, and relaxation. The view from our lanai was spectacular. I recommend having breakfast on your lanai. It's unforgettable. The jacuzzi was great treat for a late night dip. Nothing was held back when desig... Read more
from Honolulu, Hawaii
Submitted on 16-10-2016
We throughly enjoyed our stay. It was beyond our expectations. The staff makes you feel very welcomed. Hospitality is top notch. The rooms are filled with new technology all at your fingertips. I liked the themed settings, especially the sunrise and romantic , it sets the music, lighting and even get the jacuzzi going for you, it sed the mood for the evening. The rooftop pool, has the most amazing view, you can see from one end of the bay to the other, it was nice watching all the yachts ou... Read more
from Springfield, Missouri, United States
Submitted on 17-10-2016
We looked to go anywhere on our Honey Moon. This is our 5th visit to Mousai. It gets better each visit. Service is top notch. Just ask and they will accommodate any way possible. Can't wait to be back in Feb.
from San Francisco, California
Submitted on 17-10-2016
An incredible getaway. Fabulous rooms. Friendliest staff. Tasty food. Amazing service. And the rooftop pool - a paradise unto itself. Can't go wrong at the Mousai. The hotel is new and spotless. A slice of heaven.
from Dillon
Submitted on 17-10-2016
So we started out a Garza Blanca across the street as we were told it was an all adult. Well it's not. It cost us a $900 upgrade to come over to Mousai but I have to say the place is amazing. The staff is unreal! We have never been pampered like this. Anything you need this is the place. The staff is more then accommodating is unreal how nice these folks are. I'm not a big west coast guy bc I like to swim and I like White Sand beaches. The beach here is not so hot but the roof top pool and loung... Read more
from
Submitted on 24-10-2016
We did not do the all inclusive so I cannot speak to that but our stay was great. Pros: Huge room with large private balcony, we spent a lot of time just lounging around on the balcony staring at the water. Friendly very attentive staff. Rooftop pool was great the hotel sits on a hill so you are substantially higher than just the top of the hotel and can gaze out into the water. The free activities were fun as well Cons: Getting to the beach can be a bit of a journey since you have to go down t... Read more
from
Submitted on 27-10-2016
Absolutely loved our stay at Mousai! From checking in with Carlos to checking out with Jairo and Jaime, and everything in between! We enjoyed our early morning workouts and phenomenal views in the gym, our romantic dinner on the beach, great food and drinks, the rooftop pool and bar, and above all incredible service from everyone we met. Shout out to all of our great help who had attention to detail and truly cared about perfecting our stay (hope we don't miss anyone): Emiliano, Araceli, Jenni... Read more
from
Submitted on 30-10-2016
I am writing this review months after I stayed for the simple fact that all the other hotels I've stayed in since haven't compared. The Four Seasons in Santa Barbara, the Omni in Nashville, the Fairmont in Maui to name a few. Nothing compared to the service at the Mousai. I've worked in hospitality most of my life. A beautiful hotel with a fancy name will get you to come, but it's the service that brings you back and makes your experience memorable.
from
Submitted on 02-11-2016
Hotel Mousai is the most luxurious hotel My fiance and I have stayed at in Mexico as we travel every few months. From the moment you enter the hotel you will be mesmerized by the views and how accommodating the staff are. We've stayed at this property twice since March of 2016 (Because it's just amazing) and both times, we really enjoyed our stay. The first time, we stayed at a Ultra Mousai suite, however the next time we upgraded to the corner suite which was WOW. If you are comfortable with up... Read more
from Riverdale, Maryland
Submitted on 08-11-2016
I know this review is long, but some things you just have to elaborate on so the reader can get a full picture. Where do we begin with Hotel Mousai! I think we‚??ll start with the staff since they can make or break a place of business. From the moment we arrived we were given the best service you can ask for. The entire front desk staff (Manuel, Lorena, Luis, Sandra, Mayra and Yanet) were always there to answer our questions and accommodate our many needs. We moved from the room we had upon arr... Read more
from
Submitted on 13-11-2016
I did not stay at the hotel. However, I spent some time at the rooftop bar/poolside area and the Japanese restaurant. This is an incredible hotel that overlooks the Bay of Banderas. The rooftop bar is fantastic with its' infinity pool and gas lanterns that overhang the building. The rooftop bar is equipped with exceptional,shade lounge chairs, beautifully crafted shade umbrellas (even one that was all fringe).The Japanese restaurant was not as outstanding.
from
Submitted on 15-11-2016
This was our first visit to Hotel Mousai and we're already planning out next trip! The room was amazing, with a great view, private jacuzzi, and modern amenities. Carlos helped us get settled and gave us a brief tour of the hotel to explain what was included in the all inclusive package, he also helped us with transportation daily. We spent most of our time at the Rooftop bar where Alejandro, Oscar, and Mariset took care of us. We were celebrating a birthday and Mariset went above and beyond to ... Read more
from sooke
Submitted on 19-11-2016
we don t return to the same place twice because we like to have new experiences. we will return to the hotel mousai, we are blown away by everything the mousai offers. Every facet of the hotel has been carefully thought out and the concept is maintained from top to bottom. Sorry, this is a long review but do not miss anything and want to lavish praise for the mousai We have used Westjet for all inclusive packages on our previous vacations. This time we booked the flight and hotels ourselves. ... Read more
from Tustin, United States
Submitted on 20-11-2016
We recently stayed in an Ultra Mousai suite, all inclusive, for 5 nights and loved everyday of it. The resturants serve great as well as attractive meals. The panorama pool, where we spent most of our time, was fantastic, views, water, pool, and most of all the service. Jose Miguel and Angel Gerardo were friendly, courtious, helpful, and fun to talk to. All of the staff we encountered, such as Diego, Fernando, and Vladimir, were very nice, but the pool guys were tops! We definately will retu... Read more
from Urbana, Illinois
Submitted on 20-11-2016
Hotel Mousai is the ultimate vacation experience from check in to check out. Every employee goes out of their way to make your every request a reality. We felt pampered and like rock stars the entire week. The service was outstanding across the board. The property is amazing with breathtaking views of the ocean and the jungle. The corner suite accommodations are amazing and well worth the extra expense. The Rooftop pool is over the top, where the service will blow you away. Raquel, Karina and O... Read more
from
Submitted on 28-11-2016
I want to start this review by saying there were areas for opportunity, however I will focus on the positives and let you know that the minor things were far outweighed by the positives at this hotel. We arrived on the 20th and although the hotel is fairly far from the airport (with all the stops) it was well worth the wait. We got to the hotel and went up to our rooms and there is not a bad suite in the resort. These rooms were the best suites I've ever stayed at and we travel a lot. I even sn... Read more
from Sacramento, California
Submitted on 29-11-2016
Good hotel, but I feel I need to balance some of these 5 star reviews with a reality check. Pros * The staff is very nice and tries hard to make your stay comfortable. * Beautiful views. * New. * Comfortable bed. * AWESOME gym. * Bidet! Cons * The pricy corner units have obstructed views with a big tower in front of each side. * Annoying/loud music at the roof-deck pool. (To the credit of the staff, they said they would change the playlist and turn the music down but it wound up being... Read more
from Seattle, Washington
Submitted on 30-11-2016
This was hands down the best resort we have ever stayed at! Customer Service: the amazing customer service simply can not be beat. We were blown away by the friendliness and happy to please staff, every single person was just incredible. A special shout out to Fernando at the front desk who made my husband's birthday extra special while we were there by providing balloons, chocolates and more to our room! And a special shout out to Jennifer who every morning at the Terrace for breakfast would ... Read more
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