BookIt.com Verified Traveler Raul Carrillo Enriquez from Sacramento, Ca

"THE HOTEL WAS CLEAN, GOOD FOOD AND THE WAITERS WERE NICE. BUT THE CUSTOMER SERVICE IN THE FRONT DESK WAS TERRIBLEEEEEEEE. THE LADY AT THE FRONT DESK WAS VERY RUDE AND SHE NEVER EXPLAINED TO US HOW TO GET TO THE BEACH OR THE FACILITIES OR RESTAURANTS AT THE HOTEL, WHEN I ASK FOR HELP TO GET INFORMATION ABOUT THE TRANSPORTATION FROM THE HOTEL TO THE AIRPORT SHE JUST SAID US I DON'T KNOW I CAN'T HELP YOU BUT VERY RUDE. I DON'T RECOMMEND THIS HOTEL."

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BookIt.com Verified Traveler Jeff from Los Angeles, CA

"I would consider this place to be an authentic Mexican Hotel. The style of the hotel is something out of a soap opera (would consider a good thing) and the friendly and helpfulness of the staff was great! Some might consider the rooms a little 'worn' but even then they weren't bad. The a/c could have been a little stronger but after a nice cold shower, it was all good. There is no elevator so be ready to walk up the stairs on your visit.

The food was pretty good and was buffet style. Breakfast, lunch and dinner served every day with even a late snack schedule. Everything was fresh and is what authentic Mexican food is about.

The pool area was good. Maybe needs a little more umbrellas for everyone but other than that it was good. The pool itself was cleaned everyday after 8PM. The bar area served drinks all day every day and for those who didn't want to get out of the pool to grab a drink, no problem...there was an area in the pool with stools and a little table to set your drinks without getting out of the water.

The beach club was decent but had all that one would need at the beach; beach chairs, shade, a bar with snacks (burgers, hot dogs, nachos, etc...) and even a volleyball court. For those seeking water activities, there were kayaks available to rent along with the option of other non-motorized water activities. The club even had a little place for you to get a massage.

Overall experience? It was a nice place to spend your time in. I would definitely recommend it to someone."

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BookIt.com Verified Traveler Michael from Tacoma, WA

"Room had some problems, shower door wouldn't stay closed, sewage smell in bathroom after 1-1/2 -2 days that came and went, dry rot on sliding door to balcony. Staff was good after finding the people who knew english, and were fun to see each day. Overall, food was o.k., pool was foggy and lots of debris from palm trees and plants around the pool. Also, by the afternoon there was lots of sunscreen film on the water surface of the pool. Pool was supposed to be closed after a certain hour, but the night before we left, there were little kids up till past 1 a.m. splashing and swimming with no one to tell them they couldn't do that. Hot tub wasn't hot, and again, it was supposed to be for 18 and over, but most the time it was over run with little ones. Easy walk to the beach but the vendors were welcome to come into our little roped off area to relentlessly ask if we wanted to buy their souvenirs. Probably won't return here, it had it's good moments, and it's authentic Mexican so if you're looking for that experience this is your place!"

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BookIt.com Verified Traveler Lawrence Ledesma from Rancho Cucamonga, Ca

"i didn't like having to wear wrist band it was very unconfortable, noisy at times from loud music from the night club across the street , other than that my stay was very ejoyable, good location, staff was always helpful and friendly"

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"The staff was great and the pool and rooms clean. The 'Club' next door is a boommer and had to cover my ears with pillows and so Google well and pick the right room....stay away from the 'kids' pool area if you like an afternoon nap..! Yes and the bar can be noisy abit if you go to bed early. Nice to be in a smaller hotel more personable! My one true complaint was the food! Cold items that should have been hot, no seafood hardly only in salades which can be faked? Not a good grill for eggs, and yes being a cook i was dismayed! No tacos, no real cool mexican food, no vegatarian items other than salad. Same items everyday, and yes not good! Needs new ideas for sure! Did i mention no seafood?! So yes ended up eatting out lot but no matter we enjoyed the sites and other restaurants very much! So would i go back to recommend only if the food was much better which i rate out of 10 maybe a 5 kindly and then our friends had awsome food at the hotel they stayed at!"

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