BookIt.com Verified Traveler Matthew Ryan from Kingston, Ny

"we have tow kids 6 and 9 so we were looking for a kid friendly hotel and this one is great for kids great kid pool plenty of things to use boogie boards, snorlking scoccer and volley balls snack bar open by the beach perfect for kids.
On the minus side rooms were small and dirty lots of dirt under the beds we even found a toy from the previous people who stayed in our room under the bed the t.v remotes sometimes worked and there were small ants all over the bathroom.
The buffet did not change much from lunch to dinner and every day was the same food choices except one night was Mexican night, no guacamole, no bacon, lots of sellers approaching you every 3-minutes on the beach or at the beach bar there is a club across the street called Nitro has family entertainment-only the first night we went and my 9-year old ask me why he could see the girls butts- every night the girls are scantly clad-not really good family entertainment and the quality of the shows is very very poor, the bars only had basic bar liquor no high or top shelf brands on the other hand the staff was friendly and my kids had a good time, not a place for adults wanting a romantic get-a-way but for the money a good deal kids were free and me and my partner were 75-80 dollars a day for all you can eat and drink you can not beat it , the weather was great sunny 80 degrees every day.."

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BookIt.com Verified Traveler Josie,hughie from Calgary, Alberta

"third time st the crown p.same as the last time,great weather,staff and the accomaditions were excellent,got caught in a downpour and had to stay at the swim up bar till 7.30pm. from 2.30.terrible time had to keep drinking that tequila,really good laugh thanks Jose,the other guests all ran away!!Thanks to Ramone,Nickolas,Rick,Wendy,gabriel and Ophelia,can't name all the staff would run out of paper.Grandkids loved the beach and the attention,daughter was very impressed with the overall setup,nightly entertainment not as good as last time but under new management but we're sure it will improve.Only one minus no tables around the pool next to the bar,missed that ,like to watch the activities but prefer to sit and watch not lie and watch,and play some card games.Will be back in the near future,don't change things too much!!Soft beds,good food,and a great atmosphere who could ask for anything more."

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BookIt.com Verified Traveler Christina from Vancouver, Washington

"This was our first family vacation and after ample research for the perfect family resort, I though Crown Paradise was it. I was hoping to find a resort that we would make our annual summer vacation, but I will tell you, we will never return to this resort. I am glad that my kids were young enough to not really be bothered by the poor cleanliness and very poor service. We were there for 7 days and our room got cleaned a total of 2 days. With 3 kids going in and out to the beach and pool, you can imagine how dirty the room got. There were countless amounts of times that I would call the front desk and request water or towels and no one would show up. My husband was tipping everyone no less than $5 and we were still getting treated like we were scum. We even got charged water that we never received. I was changing my own sheets, which I was not happy about because I was on vacation! The toilet wouldn't flush at times and the problem was never addressed. My 3 year old and 2 year old never wanted to take a bath because the bathtub was extremely old and just felt dirty! I am sorry for the complaining. I guess I should have had such high expectations! Thing is my husband and I have traveled a lot and we are both from Greece, so it's not like we were expecting super plush, but this was ridiculous!"

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BookIt.com Verified Traveler Albena from Chicago, IL

"We didn't stay in the hotel even for one night. One it was over crowded. There are 3 pools(very small) so don't think you can swim,or even stay inside without touching somebody.The kids pool was closing for the whole week and nobody told us about that in advance, and again is not like in the pictures,it is very small with a few little slides. The room was very dirty,the table was broken and glued together,the furniture was old and probably never cleaned (probably from the last century)Also a lot of bugs in the room,a small spiders and all over the room..Bathroom was a total disaster-cracked and molded sink cabinet,molded bathtub and very,very dirty overall.The towels were somehow grey in color,instead of white.You have to pay for internet,but there is no signal in the room.We were lucky to have signal at the terrace.It was only 1 hour at this'paradise' and we have decided to call our agency and request a different hotel.We have asked how much is the price per minute for calling USA at the front desk and they told us its 3 dollars per minute ,but for toll free numbers there is 5 dollars one time fee and the rest of the call is free.We spend over an hour with the agency and they take care of the problem and we went to a different and very nice hotel.When we were checking out from the 'paradise' we find out,that we have a $204 dollars phone bill.We asked Why?
The answer was that area code 866...(toll free number) is not a toll free number.Only 1 800... is free,but nobody told us.After a lot of arguing we have paid 'only'$125. A TOTAL DISASTER!!!!!! NEVER EVER BOOK THIS HOTEL!!!"

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BookIt.com Verified Traveler Janie Weller from Olympia, Washington

"I do not recommend this hotel. First off.....it is very very over crowded w/ families from Mexico, there was 1 other American family there when we went for the entire week...which is fine if you are Mexican. The food was not good at all, the morning buffet you either had to set your alarm to not wait in line or wait in line for 1 hr. Then the food once you are in is cold (when should be hot). As far as the snack bar (lunch while at the beach) was not great, unless you waited in line again for 30mins to an hour for a fresh bbq burger. As far as the 'all inclusive restaurants' you must make reservations and if you don't do it the day before then forget it. They will tell you they are booked then when you walk by later at the time you requested and 10 tables or more are free..very very frustrating! We ended up paying for all inclusive and our last 4 days paid for a taxi to take us to restaurants to pay for our dinner. If you want a drink at the beach bar forget getting one right away or even a few minutes, it took 20mins each time and even longer to have a waiter come out to the beach. The pools were nice enough but you couldn't get in w/o touching someone else bcuz of overcrowding. The other problem with the staff is they know very little english so if you need something or have questions they will not have an answer for you, including how much a taxi 'should' cost. One more thing... I have been to Mexico 6 times, 1st time at Crown Paradise and have never had as many beach vendors approach me, it was every 3 minutes, no joke. DO NOT BOOK A TRIP AT THIS HOTEL"

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