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Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$191 $114
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$1,889 $879
Per Guest for 5 Nights
4.4/5 BookIt.com Guest Rating
Based on 33 reviews
The resort features Mayan architecture and an Unlimited-Luxury plan, providing you with all the amenities to make your perfect vacation complete.
Style: Family-Friendly and Adult Retreat
Room & Rates
Deal of the Day Room - All-Inclusive - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 1

Deal of the Day Room - All-Inclusive

Starting from
$191 $114
Per Adult Nightly
Amenities: The Deal of the Day Room features dark mahogany furniture and a private terrace with views of the resort`s tropical gardens. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. Other features include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.
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Deluxe Junior Suite Tropical View Double (520 sq. ft.) - All-Inclusive - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 3

Deluxe Junior Suite Tropical View Double (520 sq. ft.) - All-Inclusive

Starting from
$248 $149
Per Adult Nightly
Amenities: This 520 sq. ft. Junior Suite features a private balcony or terrace with views of the resort`s tropical gardens. The suite also features dark mahogany furniture and marble floors and a separate seating area. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. This Junior Suite includes pillow menu and a roll away bed in the separate seating area. Other features include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.
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Deluxe Junior Suite Tropical View King (520 sq. ft.) - All-Inclusive - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 2

Deluxe Junior Suite Tropical View King (520 sq. ft.) - All-Inclusive

Starting from
$248 $149
Per Adult Nightly
Amenities: This 520 sq. ft. Junior Suite features a private balcony or terrace with views of the resort`s tropical gardens. The suite also features dark mahogany furniture and marble floors and a separate seating area. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. This Junior Suite includes pillow menu and a roll away bed in the separate seating area. Other features include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.
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Preferred Club Junior Suite Tropical View King (520 sq. ft.) - All-Inclusive  - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 5

Preferred Club Junior Suite Tropical View King (520 sq. ft.) - All-Inclusive

Starting from
$152
Per Adult Nightly
Preferred Club Amenities:
  • Access to an elegant air-conditioned Preferred Club Lounge for private check in/out, complimentary internet access, daily continental breakfast buffet, coffee, and beverages, international newspapers, and evening cocktails and hors d`oeuvres.
  • Access to a private pool with Bali beds, pool concierge, and bar service
  • Exclusive Preferred Club Room service menu
  • Personalized night turn-down service
  • Daily newspaper delivery

Room Amenities: This over-sized suite overlooks the lush tropical gardens that surround Now Sapphire Riviera Cancun and is elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors accentuating classic details and features a full bathroom with a European spa jet shower, hair dryer and amenities. Step inside your very own private sanctuary of elegance and tranquility and relish in the exclusivity of Preferred Club. Junior Suites feature a seating area conditioned with a sofa for added comfort. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. Other features of the room include delivery of pillow selection from the pillow menu, a cable TV, coffeemaker, telephone, safe deposit box, individually controlled air conditioning, ceiling fan, and an iron/ironing board.
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Preferred Club Junior Suite Tropical View Double (520 sq. ft.) - All-Inclusive - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 4

Preferred Club Junior Suite Tropical View Double (520 sq. ft.) - All-Inclusive

Starting from
$253 $152
Per Adult Nightly
Preferred Club Amenities:
  • Access to an elegant air-conditioned Preferred Club Lounge for private check in/out, complimentary internet access, daily continental breakfast buffet, coffee, and beverages, international newspapers, and evening cocktails and hors d`oeuvres.
  • Access to a private pool with Bali beds, pool concierge, and bar service
  • Exclusive Preferred Club Room service menu
  • Personalized night turn-down service
  • Daily newspaper delivery

Room Amenities: This over-sized suite overlooks the lush tropical gardens that surround Now Sapphire Riviera Cancun and is elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors accentuating classic details and features a full bathroom with a European spa jet shower, hair dryer and amenities. Step inside your very own private sanctuary of elegance and tranquility and relish in the exclusivity of Preferred Club. Junior Suites feature a seating area conditioned with a sofa for added comfort. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. Other features of the room include delivery of pillow selection from the pillow menu, a cable TV, coffeemaker, telephone, safe deposit box, individually controlled air conditioning, ceiling fan, and an iron/ironing board.
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Preferred Club Junior Suite Ocean Front Double (520 sq. ft.) - All-Inclusive   - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 7

Preferred Club Junior Suite Ocean Front Double (520 sq. ft.) - All-Inclusive

Starting from
$324 $194
Per Adult Nightly
Preferred Club Amenities:
  • Access to an elegant air-conditioned Preferred Club Lounge for private check in/out, complimentary internet access, daily continental breakfast buffet, coffee, beverages, international newspapers, evening cocktails and hors d`oeuvres
  • Access to a private pool with Bali beds, pool concierge and bar service
  • Exclusive Preferred Club Room service menu
  • Personalized night turn-down service
  • Daily newspaper delivery

Amenities: This 520 sq. ft. Junior Suite features a private balcony or terrace with an outdoor Jacuzzi and views of the Caribbean Sea. The suite also features direct access to the beach, dark mahogany furniture, marble floors and a separate seating area. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. This Junior Suite includes pillow menu and a roll away bed in the separate seating area. Bath amenities include a European spa jet shower and a hair dryer in the full bathroom. Other features include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.
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Preferred Club Junior Suite Ocean Front King (520 sq. ft.) - All-Inclusive - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 6

Preferred Club Junior Suite Ocean Front King (520 sq. ft.) - All-Inclusive

Starting from
$324 $194
Per Adult Nightly
Preferred Club Amenities:
  • Access to an elegant air-conditioned Preferred Club Lounge for private check in/out, complimentary internet access, daily continental breakfast buffet, coffee, beverages, international newspapers, evening cocktails and hors d`oeuvres
  • Access to a private pool with Bali beds, pool concierge and bar service
  • Exclusive Preferred Club Room service menu
  • Personalized night turn-down service
  • Daily newspaper delivery

Amenities: This 520 sq. ft. Junior Suite features a private balcony or terrace with an outdoor Jacuzzi and views of the Caribbean Sea. The suite also features direct access to the beach, dark mahogany furniture, marble floors and a separate seating area. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. This Junior Suite includes pillow menu and a roll away bed in the separate seating area. Bath amenities include a European spa jet shower and a hair dryer in the full bathroom. Other features include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.
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Preferred Club Junior Suite Beach Front Double (520 sq. ft.) - All-Inclusive   - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 9

Preferred Club Junior Suite Beach Front Double (520 sq. ft.) - All-Inclusive

Starting from
$362 $217
Per Adult Nightly
Preferred Club Amenities:
  • Access to an elegant air-conditioned Preferred Club Lounge for private check in/out, complimentary internet access, daily continental breakfast buffet, coffee, beverages, international newspapers, evening cocktails and hors d`oeuvres
  • Access to a private pool with Bali beds, pool concierge and bar service
  • Exclusive Preferred Club Room service menu
  • Personalized night turn-down service
  • Daily newspaper delivery

Amenities: This 520 sq. ft. Junior Suite features a private balcony or terrace with views of the resort`s tropical gardens. The suite also features dark mahogany furniture and marble floors and a separate seating area. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. This Junior Suite includes pillow menu and a roll away bed in the separate seating area. Bath amenities include a European spa jet shower and a hair dryer in the full bathroom. Other features include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.
Hide room details
Preferred Club Junior Suite Beach Front King (520 sq. ft.) - All-Inclusive - Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive  - 8

Preferred Club Junior Suite Beach Front King (520 sq. ft.) - All-Inclusive

Starting from
$362 $217
Per Adult Nightly
Preferred Club Amenities:
  • Access to an elegant air-conditioned Preferred Club Lounge for private check in/out, complimentary internet access, daily continental breakfast buffet, coffee, beverages, international newspapers, evening cocktails and hors d`oeuvres
  • Access to a private pool with Bali beds, pool concierge and bar service
  • Exclusive Preferred Club Room service menu
  • Personalized night turn-down service
  • Daily newspaper delivery

Amenities: This 520 sq. ft. Junior Suite features a private balcony or terrace with views of the resort`s tropical gardens. The suite also features dark mahogany furniture and marble floors and a separate seating area. Bedding includes one king bed or two double beds, bedding is not guaranteed and is subject to availability. This Junior Suite includes pillow menu and a roll away bed in the separate seating area. Bath amenities include a European spa jet shower and a hair dryer in the full bathroom. Other features include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.
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Now Sapphire Riviera Cancun All Suites Resort - All-Inclusive
Super Manzana 11 Manzana 9 Lote 10 Puerto Morelos 77580, Puerto Morelos, Mexico 77580

Location

Now Sapphire is an upscale, all-inclusive beachfront resort that is located half an hour south of Cancun, near the quiet fishing village of Puerto Morelos. The entire family will love this resort that stretches along a lush tropical mangrove preserve on a 5,000 foot Caribbean coastline. The pristine beach is protected by the second largest coral reef formation in the world. The resort features Mayan architecture and an Unlimited-Luxury plan, providing you with all the amenities to make your perfect vacation complete.

Why Stay Here

  • TOP TEN Summer Collection Cancun All-Inclusive Resort
  • Every Amenity You Could Want and More with Your Unlimited-Luxury Plan
  • Delicious Cuisine at Gourmet Restaurants, Refreshing Drinks at the Bars and a Cafe
  • Many Activities for Children and Teens to Enjoy While the Adults Relax
  • Second Largest Coral Reef Formation in the World
  • Beautiful Mayan Architecture and Over-Sized Suites
  • Unlimited Connectivity App - Helping You Stay Connected

Resort Details

Unlimited Connectivity:
Now Sapphire`s complimentary Unlimited Connectivity mobile app allows you to stay connected with the rest of your party and social media during your stay. This app is part of your Unlimited-Luxury plan, no additional cost, and no VIP or Preferred Club room is necessary. This app features an app-to-app call so you can reach the rest of your party using the resort`s Wi-Fi connection, you won`t receive any cell phone roaming charges with this feature. The interactive Unlimited Connectivity app allows you to create a user profile from email, Facebook or Twitter accounts and you can then contact resort staff directly, reserve excursions, book spa treatments and find information on the resort`s restaurants, activities, local attractions and more! The app also registers as a room extension so Guests can receive and send calls throughout the resort as if you were still in your room. The Unlimited Connectivity app is also available as a website if you don`t have an iPhone, Android or Blackberry to download the app on.

All-Inclusive Details

  • All meals included every day; buffet breakfast, lunch and buffet or a la carte dinner at any of the resort restaurants
  • Unlimited domestic and international beverages and unlimited snacks
  • Unlimited Connectivity including free Wi-Fi in all rooms and public areas and free long distance calls to USA and Canada
  • 24-Hour room service
  • Non-motorized water sports including kayaking, windsurfing, Hobie Cats, sailing and snorkeling
  • Use of Club House, with a variety of sports and games
  • Theater with different shows
  • Sunbeds and sunshade service
  • All hotel taxes and gratuities

Accommodation Details

Suites feature a private balcony or terrace with ocean or garden views. Room amenities include air-conditioning, a ceiling fan, cable TV, coffeemaker, telephone, safety deposit box and an iron/ironing board.

Restaurants, Lounges & Bars

Restaurants and Dining:
Choose from six reservation-free restaurants and five happening bars and lounges offered for your pleasure. Laid-back attire is the recommendation. If you are looking to turn the romance up a few notches, speak to the concierge about the secluded seaside, candlelit dinner for two (there is an extra charge for private dinners, advance reservations are required).

  • Paramour - This adult only restaurant serves French cuisine in a romantic atmosphere. Paramour is only open for dinner and the dress code is casual elegance.
  • Lemongrass - Enjoy Asian cuisine for dinner at Lemongrass. The restaurant features Teppanyaki tables and a sushi bar. Dress code is casual elegance.
  • Bluewater Grill - Come for lunch and dinner and enjoy delicious seafood and fish specialties. Dress code is casual elegance.
  • Cibu - Featuring Mediterranean dishes for dinner. Dress code is casual elegance.
  • Fresco - A Mexican themed restaurant, only open for dinner. Dress code is casual elegance.
  • Market Cafe - Open for breakfast, lunch and dinner, the Market Cafe features a buffet of international cuisine in a casual atmosphere. You can even enjoy your meal while enjoying a view of the ocean in an air-conditioned dining area. Dress code is casual.
  • Coco Cafe - Enjoy gourmet coffee and light deli snacks.

The Sip, Savor and See feature is part of your Unlimited-Luxury plan and is valid each evening at nearby participating resorts! Enjoy refreshing top-shelf drinks, dinner and live entertainment during your Sip, Savor and See experience. Dress code is as follows; casual includes Bermudas (long shorts or capri pants), sneakers/tennis shoes or sandals. No sleeveless shirts for men. Ladies must wear a bathing suit wrap or cover-up. Casual Elegance includes sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.

Here`s How It Works:
  • Visit the Now Sapphire concierge desk by 3:00pm to make arrangements.
  • Choose from any of the delectable dining options and enjoy live evening entertainment from Now Jade, Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras and Dreams Tulum.
  • Let the concierge assist you arranging transportation.
  • Transportation costs are not included. Reservations can be made at the visiting resort for up to four people per seating. Holidays and special event restrictions may apply.
  • Nightlife, Night Clubs and Bars:
  • Enjoy a round of pool, have a light snack, enjoy a swim-up cocktail, or dance the night away during your unforgettable adventure at Now Sapphire.
  • Moments: Located in the lobby.
  • Splash: A swim-up bar located in the main pool.
  • Eclipse Night Club: Enjoy a night dancing while enjoying great music at the Eclipse Night Club.
  • The Reef: Only Preferred Club Guests may enjoy access to this pool bar.
  • The Sandbar: Only Preferred Club Guests may enjoy access to this beach bar.

For the Family

Babysitting Services:
Babysitting services are available separate from the Explorer`s Club, starting at $15 USD per hour per child or $17 USD for two children plus baby-sitter transportation; limited to maximum two children per babysitter . All outdoor activities are subject to weather conditions.

Weddings

Wedding Package / Honeymoon Package:
Let Now Sapphire be the host to your honeymoon or special wedding anniversary. The honeymoon and anniversary package includes a fresh fruit basket and a bottle of sparkling wine upon arrival, special turn down service one evening during stay, champagne breakfast in bed (reservations must be made in advance with the concierge) and 15% discount on all spa treatments.

Entertainment & Activities

Water Activities:
Hobie cats, kayaks, sailing and windsurfing. Activities available with an additional cost include scuba diving, deep sea fishing, snorkeling, sport fishing and golf.

Clubs, Movie Theaters and Spas:
Explorers Club: The club features activities such as arts and crafts, a playground, sandcastle contests, board games, video games, weekly campout adventures big-screen movies on the beach and dinner for the children. Activities go from 9:00am until 10:00pm and are supervised by American Red Cross certified personnel.
Core Zone Teens Club: This supervised club provides daily activities, nightly entertainment, sports and games for teens ages 13 - 17 and is located next to the Explorers Club. The club features games and video games including: Xbox, PlayStation, Wii, foosball table, pool table, ping pong and painting (additional charges apply).
Explorers Club Movie Theater: During the week children can watch the latest movie releases right from the box office. This complete theater features ushers, a real box office and play money for popcorn, candy, nachos and more at the concession stand. Babysitting services are available in addition to the Explorer`s Club, for an additional cost.
Now Spa by Pevonia: Choose from a wide range of indigenous treatments such as a full-body massage, soothing hydrotherapy, facial, body exfoliation, Temazcal steam bath and more. Partake in a treatment under a Palapa followed by a hot Stone manicure and pedicure.

Group Promotions

Special Group Benefits:
Every 6th room within the group will be complimentary, with a maximum of three complimentary rooms per group booking. One complimentary room will be offered per every five double occupancy rooms paid on a daily basis. In case during some nights of the group`s stay the total amount of rooms is reduced under the required six rooms with five paid double occupancy rooms, then the complimentary 6th room benefit will not be applied during those specific nights.

One free room upgrade to the next available category per every 10 paid rooms, with a maximum of two upgrades per group booking. Upgrade will be offered to the next available category based on the majority of rooms purchased category. Free resort coupons per room, per stay (rules of use apply).

Group private check-in when all group participants arrive together to the resort on the same date at the same time. Group arrival flight information must be provided to the hotel with at least a seven day anticipation.

Some Blackout Dates Apply for this promotion:


23-Dec-2016 - 01-Jan-2017
February 17 - 21, 2017
April 8 - 21, 2017
November 21 - 25, 2017
23 - Dec-2017 - 01-Jan-2018



Promo Terms and Conditions:

  • Valid for new group bookings or requests, please contact the BookIt.com groups department at: groups@bookit.com.
  • Special Groups promotion applies only for social groups booking a minimum of six and a maximum of 20 rooms (including complimentary rooms).
  • Complimentary rooms will apply at the same room category for every block of five paid rooms to a maximum of three per group booking and will be granted on a daily basis, not cumulative.
  • Upgrades will apply to the next room category where a room block of 10 rooms is achieved, for the average length of stay of the group.
  • Details (guests names and booking numbers) on guests receiving any Special Groups promo complimentary room stay and/or upgrade must be provided by BookIt.com to the hotel groups and conventions department, preferentially by including this information in the definitive group rooming list that will be send to the hotel 30 days prior to the group arrival. Otherwise the hotel must receive written specifications, about complimentary and/or upgraded room(s) assignment, with at least seven days anticipation prior to the group first arrival in order to apply these benefits.
  • Resort Credit Coupons are applicable at selected services. Resort coupons are nontransferable, nonrefundable, and hold no cash or commercial value. Resort Coupons must be redeemed at the time of reservation or service. Resort Coupons are not cumulative and cannot be combined with other coupons offered in any other promotion or special offer; they are only valid during initial stay.
  • Special Groups Promo is not combinable with other Group Promotions or Complimentary Wedding Packages.
  • Applicable Special Groups concessions are based on the original room block requested by the group. In case this room block suffers any modification, group concessions and benefits will be subject to revision and could be partially adjusted or fully voided if the Special Groups promotion requirements, terms and conditions are not fully met by the group.
  • Blackout dates may apply and are subject to change at any time. This list may not be the most updated blackout dates available, please contact BookIt.com with any questions or concerns.

IMPORTANT: In order to receive the complimentary room(s), all rooms are required to book at the same time. For more information please contact the BookIt.com groups department at: groups@bookit.com.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Air-Conditioning
  • All-Inclusive
  • Babysitting (+)
  • Beauty Shop/Salon (+)
  • Billiards
  • Children's Program
  • Coffee Shop
  • Complimentary Use of Bathrobe and Slippers
  • Concierge
  • Concierge Desk
  • Conference Rooms (+)
  • Continental Breakfast
  • Dry Cleaning Service (+)
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Game Room
  • Gift/News Stand
  • Housekeeping - daily
  • Kiddie Pool
  • Kids Club
  • Lounges/Bars
  • Luggage Storage
  • Marina
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports
  • Non-Smoking Property
  • On-Site Entertainment
  • On-Site Events
  • On-Site Nightclub
  • Outdoor Pool
  • Porter / Bellhop
  • Restaurant
  • Sauna
  • Shopping (+)
  • Spa
  • Steam Room
  • Swim-Up Bar
  • Tennis Courts
  • Turndown service
  • Umbrellas
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
4.4 / 5
Based on 33 reviews
from Blackwood , New Jersey
Verified Traveler
Submitted on 08-19-2016
Would Return or Recommend: Yes
Excellent !!! My friend & went here on a last minute vacation to get away from the time we got to the resort everyone was friendly. The bartenders treated us like queens. The food was Excellent !! I would Highly recommend this resort to anyone. Very Friendly..
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from Gainesville, Texas
Verified Traveler
Submitted on 08-15-2016
Would Return or Recommend: Yes
Lovely, relaxing hotel. All the staff were wonderful, cheerful, friendly, and helpful. The hotel was neat and clean throughout. Food was wonderful, really nice quality, and plenty of choice. There were lots of fun activities organized by the hotel staff for the energetic! The main pool (we didn't use the adult only pool) was huge, and usually quite busy, but not overcrowded. The sea at the beach was always too choppy for snorkelling - you have to go about 45 minutes south to find calm beach-side... Read more
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from Edgewater Park, New Jersey
Verified Traveler
Submitted on 08-04-2016
Would Return or Recommend: Yes
Excellent top notch resort. Close proximity to Cancun airport. All staff were friendly, courteous, diligent and most often were willing to go above and beyond to make you happy and comfortable. The amenities were excellent. I recommend any adults booking this resort to spend the extra money to become a preferred guest. While the main pool and swim up bar is wonderful, the preferred pool is a wonderfully quite serene option with again excellent service and very close by to all other resort amenit... Read more
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from Charlotte, Nc
Verified Traveler
Submitted on 07-16-2016
Would Return or Recommend: Yes
I enjoyed my stay...it was my first time in Mexico and my first time visiting an all-inclusive however I was pleased and didn't have a complaint at all. I visited all the restaurants and my favorite things about it was the fresh fruits and being able to order things fresh from the grill...The activities and shows were fun however I went to relax...so I didn't do a lot. Would go back again
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from Spotswood , Nj
Verified Traveler
Submitted on 07-11-2016
Would Return or Recommend: Yes
I can't say enough about that place. Everyone is so friendly. Everyone says hello. Rooms were really clean. Pools clean. Dinner was great. Would totally recommend it.
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from Orlando, Florida
Verified Traveler
Submitted on 07-09-2016
Would Return or Recommend: Yes
My husband & I stayed at Now Sapphire with our disabled son who is a wheelchair user, several weeks before arrival I emailed & requested a ground level room as I had read that there where no elevators in the resort & the accommodation blocks are 3 storey. I got a reply to say my request would be no problem & it had been sent to the reservations team. Upon arrival the resort we where greeted with cold hand towels & our luggage was taken from us & we where directed to the p... Read more
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from Fort Worth, Texas
Verified Traveler
Submitted on 07-01-2016
Would Return or Recommend: Yes
The highlights of this place are the staff, the food and the physical layout. They do a very good job at everything they can control. Yes the seaweed is a problem, but they are constantly working to clean it up. If you don't care about a quiet adult pool, the preferred package is not needed. Speaking of the preferred package, the only two negative incidents we had occurred with the preferred lounge staff. Beware of the coupons and how you use them. They will not give you the benefit of the doub... Read more
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from West Covina , Ca
Verified Traveler
Submitted on 06-25-2016
Would Return or Recommend: Yes
THIS WAS THE BEST HOTEL EVER IN THE 4X THAT I BEEN TO CANCUN !! GREAT SERVICE FROM THE TIME YOU GET THERE TILL YOU LEAVE GREAT RESTAURANTS EXCELLENT FOOD AND SERVICE! THE STAFF WAS VERY FRIENDLY EVEN WHEN THEY HAD A LONG DAY WITH THE HEAT AND HUMIDITY IN THE 90'S! THANK YOU
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from Oil City , Pa
Verified Traveler
Submitted on 06-14-2016
Would Return or Recommend: Yes
I have been to a few of there sister resorts and I love this company .. Great job The now sapphire was great . The staff made the vacation . They cared !! To me that is a big deal . No attitude from anyone they all went over and beyond ..the hardest workers and just a great team of employees . Imagine going to work everyday in 90 degree weather everyday tired non stop and always with a smile . They made you feel important they remember your name . I even got to play basketball with them and ho... Read more
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from Broken Arrow, Ok
Verified Traveler
Submitted on 05-25-2016
Would Return or Recommend: Yes
This resort is excellent in almost every way. The location is beautiful and it has a wonderful beach with plenty of chairs and palapas to sit under. The rooms are large and well appointed. All of the staff is extremely friendly. The restaurants overall were very good. The only complaint I had was that not all the restaurants were open each night. This resulted in a significant wait for seating on some nights. Also, room service was extremely slow and took over an hour the one time we used i... Read more
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