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Now Sapphire Riviera Cancun All Inclusive

Cancun, Quintana Roo, Mexico (CUN)

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Based on 5976 reviews
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Room & Rates
Deluxe Jr Suite Ocean Front  Two Dbl Bd

Deluxe Jr Suite Ocean Front Two Dbl Bd

2 Full Beds
520-sq-foot (48-sq-meter) room, balcony/patio with ocean views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Jr Suite Tropical View Two Dbl Bd

Deluxe Jr Suite Tropical View Two Dbl Bd

2 Full Beds
520-sq-foot (48-sq-meter) room, balcony/patio with garden views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Preferred Club JrSt OceanFrontTwo Dbl Bd

Preferred Club JrSt OceanFrontTwo Dbl Bd

2 Full Beds
520-sq-foot (48-sq-meter) room, balcony/patio with ocean views

Club Level - Light refreshments, Internet access in the lounge, and separate check-in location
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Preferred Club St Tropical View Two Dbl

Preferred Club St Tropical View Two Dbl

2 Full Beds
520-sq-foot (48-sq-meter) room, balcony/patio with garden views

Club Level - Light refreshments, Internet access in the lounge, and separate check-in location
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deal of the Day

Deal of the Day

2 Twin Beds
520-sq-foot (48-sq-meter) room with a balcony/patio

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Classic Room

1 Twin Bed or 2 Twin Beds
Features a private balcony/patio

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Preferred Club Junior Suite Beach Front Two Double Beds

Preferred Club Junior Suite Beach Front Two Double Beds

2 Full Beds
Features a private balcony/patio

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Preferred Club Junior Suite Beach Front King Bed

Preferred Club Junior Suite Beach Front King Bed

1 King Bed
Features a private balcony/patio

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Dlx Jr Suite Tropical View King Bed

Dlx Jr Suite Tropical View King Bed

1 King Bed
520-sq-foot (48-sq-meter) room, balcony/patio with garden views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Jr Suite Ocean Front King Bed

Deluxe Jr Suite Ocean Front King Bed

1 King Bed
520-sq-foot (48-sq-meter) room, balcony/patio with ocean views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Preferred Club Jr Suite Tropical View

Preferred Club Jr Suite Tropical View

1 King Bed
520-sq-foot (48-sq-meter) room, balcony/patio with garden views

Club Level - Light refreshments, Internet access in the lounge, and separate check-in location
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Preferred Club St Ocean Front King Bed

Preferred Club St Ocean Front King Bed

1 King Bed
520-sq-foot (48-sq-meter) room, balcony/patio with ocean views

Club Level - Light refreshments, Internet access in the lounge, and separate check-in location
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, free newspaper, and safe; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Classic Room

1 King Bed or 2 Full Beds
Features a private balcony/patio

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Now Sapphire Riviera Cancun All Inclusive
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, Mexico 77580

Rooms
Make yourself at home in one of the 496 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this Colonial resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort's dining establishments, which include 7 restaurants and a coffee shop/cafť. From your room, you can also access 24-hour room service. When you are in need of a refreshing drink, visit a swim-up bar or one of 5 bars/lounges, or 2 poolside bars.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Morelos? This resort has 8295 square feet (771 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.

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Know Before You Go

  • A resort fee is included in the total price displayed.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: MXN 10usd per person per hour, max 5p.m.(subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee
The resort fee includes:
  • Breakfast
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Fitness Facility
  • Free Local Calls
  • Game Room
  • Gift Shop on Property
  • Kiddie Pool
  • Marina
  • Multilingual Staff
  • Night Club
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Steam Room
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 5976 reviews
from Sherwood Park, Alberta
Submitted on 24-05-2016
Excellent service at the resort and when your at the beach exceptional food in the buffet and Blue Grill clean resort Felt very safe Would recommend anyone to visit Wedding turned out perfect, great WC Pool clean and great drinks and entertaining
from Coral Springs, Florida
Submitted on 24-05-2016
Best time I ever had on a vacation and got to see my beautiful daughter get married to a great guy. The resort was gorgeous and everyone went out of their were to help, were respectful and very friendly. And you can't beat the service and all the food choices. Mike O'
from Portsmouth, United Kingdom
Submitted on 25-05-2016
We stayed for two weeks in oceanfront room which was meticulously cleaned daily and had no issues with the room at all. Stayed preferred and this was a must. The Adults only pool made the stay for us. The large pool is far to busy and noisy for me at my age now preferring things a little quitter these days. Food was excellent in all restaurants and plenty of choice also. Drinks were great all good stuff although think I ran them dry on Tanquerray for a couple of days! Beach was great and I must ... Read more
from Edmonton, Canada
Submitted on 25-05-2016
Now Sapphire was amazing. I knew this resort was going to be nice but it exceeded my expectation! It is perfect for a family wedding (which I was here for) but would also be good for a friends trip or honeymoon. The food was so good, the service is amazing, honestly no complaints. I loved the servers that bring drinks to you at the beach or bar. Rooms are huge! Tons of space. Some of the building are a 5-7 walk from the main area but it doesn't make a huge difference, just pack a beach b... Read more
from Rehoboth, Massachusetts
Submitted on 25-05-2016
Love this resort. Grounds and rooms are lovely as is the beach and pool. Plenty of shade available on the beach and around the pool. Staff bends over backwards to meet your needs. Food was very good. My only criticism was the main eating area (buffet) was not air conditioned which is very uncomfortable on a humid day especially since pool closes at 6. Oh and please Sapphire get separate conditioner and shampoo! The shampoo with conditioner doesn't work at all.
from ardmore, ok
Submitted on 07-06-2016
We loved this resort. Food was great for an all inclusive. Sapphire produces a superb breakfast buffet. The chefs performed a selection of American style pastries, cereal, oatmeal with cinnamon, Mexican hot chocolate, hearty Mexican style dishes with beans, meaty scrambled eggs, several salsas, a meaty guiso, guacamole, and much, much more. We also had a room service breakfast on day to keep an early morning tour and found it perfect. We ate at Bluewater Grill (great seafood), Cibu (deliciou... Read more
from Philadelphia, Pennsylvania
Submitted on 07-06-2016
From the moment you step out of the airport shuttle at the front lobby, the concierge take your bag, offer you a fresh towel, and usher you to check in. We booked the preferred club, which was absolutely worth it, so we were taken to a lounge and immediately offered drinks. Check in was so smooth and easy. After that you are taken by golf cart to your beautiful room. We got the tropical view because we knew we'd spend little time in the room. Everything from the fine dining, to the beautiful bea... Read more
from
Submitted on 07-06-2016
Really enjoyed our trip and stay. The only improvement would be to the food. The selections were very diverse amongst the various establishments although underwhelming in flavor. Thank you for the great experience otherwise.
from London, United Kingdom
Submitted on 08-06-2016
Visited Now Sapphire end of May 2016 with a family of 6 for 11 nights - wished we could of stayed longer! Grounds Gardens - well kept, very pretty walkways to take you to your rooms (you may even encounter the odd kitten walking around!) Swimming pool area - HUGE but picturesque, there is enough space to stand in the pool around the bar area listening (or taking part) in the daily entertainment as well as having a peaceful swim. Lobby bar - lovely open air bar with plenty of comfy seats for ... Read more
from Meriden, Connecticut
Submitted on 08-06-2016
We had 28 people for a wedding at the resort. From check-in to check-out everything was fantastic. The food, the drinks the amenities were all great. I could have done without the come visit our Time Share unit folks. I understand they are all trying to do a job. We just weren't interested and it took two refusals before we were left alone. The resort is clean, the beach was clean, the staff are phenomenal.
from Fort Worth, Texas
Submitted on 20-06-2016
We just got back from Now Sapphire and had an amazing time. The resort was very clean and accommodating. The service was 1st class, from the time we checked in every one we encountered who worked at the resort was nothing but helpful. We do have to give a shout out to Dillon, what an asset to have an employee like him and many others on staff. Pool was great, beach was good - did have sea weed on shore but everywhere there does and they are working from sun up to get it all picked up each day. W... Read more
from Philadelphia, Pennsylvania
Submitted on 20-06-2016
awesome hotel, awesome service, and the food was just great! clean and nice rooms, entertainment was the best, the beach and ocean was fantastic. we went there for bachelorette away weekend and it couldn't be any better!
from Derbyshire, United Kingdom
Submitted on 21-06-2016
Had a wonderful 2 week stay at the Now Sapphire resort. Stayed in one of the ocean view rooms which had a beautiful view from the balcony overlooking the beach and ocean complete with our own jacuzzi. The room had a huge king bed and the air con kept us nice and cool Mini bar restocked daily with a full selection. Had booked preferred club and it didn't disappoint, the best bits being the secluded pool with reef bar (and the best waiter Raul) and seperate section on the beach also with bar. The ... Read more
from Newport Beach, California
Submitted on 21-06-2016
As long as you are not expecting the Four Seasons or Montage type of setting and service, you will love this place. The food and service were a solid 4 stars. The rooms are nice sized with a/c (thank God as it was hotter than anywhere I've ever been). The pool area is nice, however, my biggest gripe is that all of the outdoor bars- swim-up pool & beach- close promptly at 5pm. Even if there are 30 people sitting on stools having a great time- they close it down- period. I find that silly wh... Read more
from Brighton, Colorado
Submitted on 22-06-2016
Don't change a thing. What a well oiled machine. Everything was perfect. Even the sales pitch to buy into the now was somewhat enjoyable. But the best hing was the people that work at the Now Sapphire. Everyone. I Mean everyone. A large group of employees like this must be lead by a great group of managers. It must come from the top down. WE WILL BE BACK
from Fawley, United Kingdom
Submitted on 02-07-2016
Just returned from our holiday to this lovely resort. Stunning pool area with daily activities. Kayaking, Hobbie Cats, beach volleyball, beach football, pool volleyball, fun and games. The beach is narrow but lovely and staff work all day raking up seaweed. The buffet restaurant was fine for breakfast or lunch but we preferred the a la carte for dinner. Great choice with French, Steak/Grill, Mexican, Italian and Asian. The French "Paramor" was our favourite, the little ritual of lifting the s... Read more
from East Sussex
Submitted on 02-07-2016
The resort is excellent and if like us you upgrade, the use of the adult only pool is fantastic. Choice of restaurants great to vary the experience. Not far from the airport is a bonus for transfers too. Booked with Virgin holidays. Great time
from Providence, Rhode Island
Submitted on 02-07-2016
I stayed 6 days 5 nights at NOW Sapphire. I also held my wedding ceremony and reception on location. My review will be very honest. I will break it down so you get an idea if you decide to book your stay. Arrival: we arrived at now and immediately the bell man takes your luggages and provides you a ticket and brings you to the check in desk. You're greeted with a glass of juice and a wet towel. Which is amazing especially because it's very humid. At the preferred lounge you're in an AC r... Read more
from Oakton, Virginia
Submitted on 02-07-2016
This resort has everything you need. The Spa services are absolutely amazing I loved the Relaxation Hydro-Therapy. The food was always amazing at any of the restaurants. The only thing that keeps me from giving 5 stars is the fact that upon arrival, I was whisked aside and given an "up sell" to try to buy timeshares, or book my next trip. I had just arrived! I would advise not keeping this practice. It's a huge turn off. I went o the convenience store on the premisis and everything was an up... Read more
from NJ
Submitted on 03-07-2016
We had visited the Now Jade 5 years ago and loved it, so we decided to visit the Now Sapphire this past June with some family members. Have been to several all-inclusives and the Now resorts are an exceptional value. Yet again Amstar resorts have exceeded our expectations and made our vacation incredible. We had a garden view room; the rooms are huge, beautifully tiled and very clean. The resort grounds are very tropical. The pool is huge, never felt crowded. There is a large amount of seating... Read more
from Long Island
Submitted on 05-07-2016
We stayed at this resort 6/25-7/1 with 30 friends and family members, ranging from 4 to 64. We could not have asked for more. The resort was beautiful. The food and dining options was great. There was a slightly longer wait for some restaurants on the weekend due to a large wedding that checked in, but it wasn't a big deal. The size of the resort was perfect for our large group. Not too big, but enough space to spread out.
from
Submitted on 05-07-2016
The staff is amazing! Omar organized great activities for teens and kept them busy throughout the day. Thanks Omar! Both pool concierges, Alberto and Eduardo, were absolutely amazing doing all they could to accommodate us. Jorge and Israel at the Bluewater Grill are definitely the best servers! And Sarahi is simply amazing! My one year old baby fell in love with her as she would always have special attentions for him. One thing I disliked was the fact that on the day we arrived, the hotel was ... Read more
from Schenectady, NY
Submitted on 05-07-2016
We stayed here in April 2016 for my sister‚??s wedding. It was a pleasant experience, but I wouldn‚??t rush to go back. It seemed like the kind of place where the main activity was partying around the pool. That‚??s just not my thing, especially when there is a beach right there. I can go to a pool anywhere. But, the bonus to that was that there was never any problem getting two beach chairs together under a palapa no matter when we went down to the beach. The waitstaff on the beach was also p... Read more
from Edinburgh, United Kingdom
Submitted on 05-07-2016
staff were superb. name lemuel from lobby bar sorry didn't get chance to say goodbye monica from reception Eloy all great assets to this hotel. Gabriel from blue water grill. Miguel from entertainment . restaurants were superb. one problem quickly and effectively dealt with, honestly staff at this hotel are amazing by far the main asset of any company and this was consistent throughout the hotel. very good hotel I would quite happily live here no problem and will be back. loved the thunders... Read more
from Mcminnville
Submitted on 06-07-2016
Had a great time at Now Sapphire through UVC. Staff was very friendly and helpful. Got a room upgrade from tropical view to ocean front with jacuzzi mid week using Preferred club membership. Pools were clean, even though there were a lot of vacationers and kids. Food in restaurants were very good. We had a 13 year old with us, and he enjoyed soccer on the beach, fooseball, pool and archery. Shows each night were very good. Sunrise in the mornings were awesome! All bartenders at the bars were gre... Read more
from Manchester, United Kingdom
Submitted on 09-07-2016
We just got back home after 10 days at the NOW Sapphire. Our overall stay was pretty much perfect. We met some amazing people and made some amazing memories. The resort is extremely clean. The beach was picture perfect (yes there is seaweed but nothing that is a problem) Highly recommend the Teppanyaki restaurant in Lemon Grass. That said though, from The Market Place to the Bluewater Grill, all the food was very good with lots of variety and excellent quality. The only down point to the trip wa... Read more
from Greensboro, North Carolina
Submitted on 09-07-2016
We just returned from our trip to NOW Sapphire. We were there for 7 days. During that time, we were emmersed in comfort, surrounded by beauty, welcomed by all staff, engaged in activities, and totally endulged in delicious food and drinks. As our vacation came to a close, we all shared a sense of sadness bc of our wonderful states of total comfort. Fifteen of us were in our group, and all of us had a splendid time at NOW Sapphire! Special mention to Maria for room 1019 for keeping our room immac... Read more
from London, United Kingdom
Submitted on 10-07-2016
Stayed at this resort on June 2016 with my sister for a week. It is a beautiful resort which is only 20 mins from the airport. Room: We were in the preferred club and had booked the ocean front suite with a jacuzzi (well worth it in our opinion). Our room was a good size and had a sitting area too. The mini-bar was restocked daily and the turn down service was an touch. Beach: We spent the majority of our time on the beach, which is beautiful. They have waiters/waitresses who walk up and down ... Read more
from Toronto, Canada
Submitted on 10-07-2016
Travel Time from Airport-its about 20-25 minutes but because of other stops to other hotels depending on who your flying with its about 45 minutes. Check-in- Maria was great she explained everything we needed to know and the help of staff of luggage was easy back to room. Room- standard was more than enough for family of 4, upgrades is choice of traveller but rooms are modern and spacious. House keeping was fantastic, rooms cleaned while being at beach and then tidied up after dinner. Amazing... Read more
from Tinley Park, Illinois
Submitted on 10-07-2016
We have visited this resort for a special event for 3 years in a row (and already have the 4th trip booked) It's clean, well maintained and the staff is amazing. I think they could do a little better in the food department, though.
from Asse, Belgium
Submitted on 13-07-2016
It's not the first time I arrived at the Now Sapphire resort, but each time it feels like coming home. Everyone working in this resort is amazing, they make you feel welcome (even if you don't give tips): the waiters, the concierges, the entertainment team, the receptionists, housekeeping, ... I also love the pool and all activities at the pool, the rooms and the amazing view of the ocean. Puerto Morelos is a cosy place to have a drink or to eat something. I will be back soon!
from Canton, Georgia
Submitted on 13-07-2016
From the minute we got there last Thursday (July 7, 2016) until we left today I cannot say enough great things about this complex. Each and every person made you feel welcome. The room was clean and comfortable (pillows could have been a little plumper) and the grounds were immaculate. We stayed on the beach mostly and the service and atmosphere was fantastic. The wait staff in the buffet was attentive each and everyday. We had a blast and would definitely go back again!
from Chicago, Illinois
Submitted on 13-07-2016
I will unequivocally state that I have never received such excellent personalized service while being a guest at any other resort. I stayed in a Preferred Club suite and loved the experienced of having access to exclusive privileges. The exclusive privileges that I enjoyed the most were 1) a la carte breakfast @ Lemongrass 2) access to the Preferred Club lounge in which I was able to relax and enjoyed premium liquor and 3) daily complimentary access to the hydrotherapy circuit in the Spa (other ... Read more
from Nogales, Arizona
Submitted on 13-07-2016
Amazing vacation enjoyed every moment from the time I woke up till I went to bed, and the staff was incredible especially carlos, lemuel, Saul, Jose, and Refuigo! I will definitely come back here absolutely loved it!
from Carrick-on-Shannon, Ireland
Submitted on 14-07-2016
Without a doubt this was one of my favourite holidays ever. The resort was fabulous. I love how close it was to the sea and couldn't believe how warm the water was! The pool was lovely and even had a bar, in the water! The rooms were very spacious and the mattresses were amazing! The whole family loved the wide choice of restaurants serving a variety of different cuisines. The food was wonderful for the most part and as a vegetarian there was always lots of choice there for me. The whole team w... Read more
from Oxfordshire
Submitted on 17-07-2016
I've only done two all inclusive holidays before but this is easily the best. Considering it's all inclusive I really was impressed by the quality of the food, that was my highlight! 1. Food The market cafe is basically the buffet and where I would expect slightly dry over cooked food and maybe less appealling choices but no! So even if you didn't want to dress up for a restaurant and wanted quicker food then you still had a great option, at breakfast there was an egg station where you could ... Read more
from Boulogne-Billancourt, France
Submitted on 17-07-2016
This Trip Has been amazing. Beautiful Hotel and tailor made service. Especially in the Moment's bar JONATHAN, one of the barman is always communicating hapiness and loyalty without talking of its coktail. Its an adress that we would advise.
from Saint Louis, Missouri
Submitted on 17-07-2016
Stayed week of July 14. Hotel was at full capacity. Thought the staff did a good job of moving people thru the meals. Aka not long waits. The app was nice to download and place calls thru and use intranet didn't work all the time and every where in resort but was efficient enough. I thought the food was good. We ate at the bluegrass grill had portabella steak it was really good, also had the Italian was exceptional. Staff very courteous. We like Caesar at the mix bar. Entertainment crew were goo... Read more
from Fort Lauderdale, Florida
Submitted on 18-07-2016
6th Summer vaca at the Sapphire in a row! (Not including the Spring Break, New Year's Eve or birthday trips) Love the Resort, the Sun, the beach,the pool, the food, the service, the entertainment and the staff! Everyone is so very welcoming and attentive to all our needs. We have been to many places and choose to return there for our main family trip. From the minute we arrive we are greeted by friendly faces like Ignacio at the Bell stand and Claudia in the lounge & we feel at home. We are welc... Read more
from London
Submitted on 18-07-2016
We had a fantastic holiday, from start to finish no complaints. The food was excellent, with a huge choice and in all the restaurants top quality. With a no book policy you can get a pager and sit in a bar and relax. The staff were fantastic and nothing was too much trouble, would highly recommend.
from
Submitted on 19-07-2016
Great resort.. We would visit again.. Wanna shout out to the best workers we meet out there Deigo,Elroy, Uriel we called him BLONDE. Lol ...Caesar very attentive...Gabriel, Jesus, Pedro, Feliciano, Miguel, Dylan and Catherineū???ū??ĺū???ū??ĺ tell them Yvette and Shondu from NY said Hello..
from
Submitted on 19-07-2016
We spent one full week at the Now Sapphire in Puerto Moreles, MX. Like all complex all-inclusive resorts it seems to be a bit of a mixed bag in terms of quality. At about $150/person/night, it was quite inexpensive. The facilities are in really decent condition and the staff is generally very friendly, conscientious, and eager to please. Book your own tours using TripAdvisor recommendations and you will save a lot of money and have a much better experience. Money: Generally, you don‚??t have t... Read more
from
Submitted on 20-07-2016
Wow. There is no words to explain the time I had at this resort! Amazing views, astonishing rooms, pristine meals, and OUTSTANDING STAFF! The staff was extremely helpful and was filled with amazing vibes. I felt SO welcome by everybody! And the Now entertainment team was so fun, hilarious, just phenomenal! I would especially like to thank the following people that went above and beyond to make us feel at home: Fermin, Hugo, Eduardo, and Rene. I would definitely recommend this to anyone looking f... Read more
from
Submitted on 20-07-2016
First off I want to acknowledge the Now Entertainment team! Especially Fermin!! their daytime and night shows were so fun to watch and also make you feel involved and welcomed!! The staff goes out of their way to make sure that everyone is having a good time and are always around to make sure you have your drinks etc. They have a variety of restaurants with really good food, and the beach view Is just breathtaking! The beds are super comfortable and bathrooms are always kept cleaned! I want to t... Read more
from Bracknell
Submitted on 20-07-2016
This was our second visit to Now Sapphire and we can't wait to go back for our 3rd! This resort is absolutely amazing. The rooms are gorgeous, cleaned daily fresh lining & towels etc and the mini bar is always restocked too! The pool is gorgeous & cleaned daily. The beach is lovely just a little bit of seaweed but that can't be helped and it didn't bother us in the slightest. The food is delicious in every restaurant especially Cibu, Market Cafe & the Bar & Grill, the service is spot on in ... Read more
from London, England
Submitted on 23-07-2016
We are from London and wanted to meet our son and family (wife and 5 year old twins) from San Francisco at an AI beach resort about half way. We chose Now Sapphire because it was not far from the airport, it looked lovely and was reputed to have a good kids club. We've just returned and I wanted to send a review while it was still fresh in my mind. We loved our stay - everything about it was great. Our standard room was beautifully spacious, peaceful and very well looked after. Th... Read more
from
Submitted on 23-07-2016
This resort was nice. Family oriented. It was very very hot while we were there and other than our room and the Paramour French Restaurant there is no air conditioning. The pools are warm and the Caribbean Sea is beautiful but full of seaweed while we were there and that water was warm as well. I did notice the resort personnel consistently cleaning up seaweed though and the beach was beautiful to look at but if you want to sit in shade at the pool or the beach claim your space early. We we... Read more
from Reading, United Kingdom
Submitted on 25-07-2016
We enjoyed our stay but did not feel it was a luxury experience, it lacked in a few things and I would not have considered it a 5* but more of a 4*. The hotel itself was rather dated and we arranged for a junior suite with a hot tub but received neither. The staff were pleasant, however I felt obligated to give tips and felt that their kindness was forced and motivated by tips. Some of the things I did enjoy was the perks of the preferred club pool. This was much quieter than the main pool, howe... Read more
from West Palm Beach
Submitted on 25-07-2016
If you are looking for a great time, great people, and great service, this is the place to go. I booked my trip through Roman with Apple Vacations. We flew Thursday morning July 21st out of Miami. We found the Apple Reps immediately and after a couple drinks were on our way to the resort. It only took about 20minutes to get there. We were greeted with cold hand towels to freshen up your face and hands. At check in we were served a lemon mint drink which was very refreshing. Alexis took ... Read more
from Topeka, Kansas
Submitted on 25-07-2016
I couldn't have asked for a better resort. The rooms were spacious and comfortable. We traveled with our two adult daughters, so we had booked two rooms. Our room was close to the big pool, which could get a bit noisy at times, but that was not something that bothered us. The beach was very close to all of the rooms and easy to access. This is a nice white sand beach, not rocky. The seaweed was cleaned up daily and was not a problem. The restaurants were easy to get into and every meal that we ... Read more
from West Fargo, North Dakota
Submitted on 26-07-2016
My husband and I have been to several all inclusive resorts - none of them compare to Now Sapphire for price/food/drinks/amenities/service/activities. No wrist bands, no towel cards! The beach is beautiful, the choices of food and restaurants is great but if you don't feel like leaving your room to eat - they have 24 hr room service. The resort is also a good size, you can easily walk the entire thing without difficultly, however they will pick you up in a golf cart if you like. Upgrade to pr... Read more
from
Submitted on 26-07-2016
We arrived home Sunday after an amazing week at Now Sapphire Resort. Our family of 4 has stayed at all-inclusive resorts all over the Caribbean. I generally research the resorts online via trip advisor and thought I should probably add my input for others as well. Over all, we were very happy with the resort. We all had a great time. The service and staff were amazing. The staff bent over backwards to make sure we had everything we needed. The resort was lovely and the food was excellen... Read more
from Dallas, Texas
Submitted on 27-07-2016
The room was very pretty and clean. The resort was absolutely gorgeous and everyone raved about the food. My husband and I got married there and had 32 people to accommodate to. They all loved it and have said they will come back and have told others to come. The service was the best and everyone was so sweet!
from
Submitted on 28-07-2016
Stayed here in July. Beautiful stay in the Cabana you can rent and loved the heat. The renting of the Cabanas on the beach were a life saver tp actually enjoying the trip. I personally wouldn't recommend Now Sapphire in the future or wouldn't go back. We upgraded to Preferred so we could escape from family. But deffiantly wasn't worth how much we paid just to visit Sapphire in July let alone to upgrade to Preferred. The Adult pool with the exemption was the best part of upgrading. I didn't like... Read more
from Southampton, Massachusetts
Submitted on 29-07-2016
There is not much to say about excellence. We have never been treated better on any vacation as we were with your staff. The food was second to none, had a blast with the bartenders at the swing bar, overall A+
from Arlington, Texas
Submitted on 31-07-2016
We visited in July 2016. The resort is very pretty. Food was good, liquor selection needs improvement. Service was hit and miss. My initial impression of the resort was not good for a variety of reasons. The bellman did not escort us to our room. He told us to walk to bldg 8 (which is on the other side of the property), and it took an hour to get our bags delivered. The room was sweltering hot, mini bar was not cold, kids were hungry and ready to change, but we were waiting for bags. After bein... Read more
from North Bergen, New Jersey, USA
Submitted on 31-07-2016
We stayed here from July 16-July 20th. My family and I enjoyed every minute of our time at Now Sapphire. Upon arrival we were greeted and escorted to the preferred club. Our check in was super smooth and great. Although we arrived two hours early 2 rooms were ready and we were handed keys. The third room was ready right on schedule at 3pm. Rooms: The rooms were wonderful. The preferred club junior suite tropical view was located in building 3, which was situated very close to the beach, pool, a... Read more
from Toronto, Canada
Submitted on 31-07-2016
We stayed for 4 night, 5 days - just returned today. Overall we found the resort quite nice. The grounds are gorgeous and the staff goes over and above - you can't help but tip as often as possible. You can see how appreciative they are. The staff in the main buffet work so hard (despite no air conditioning), and everyone greets you with a smile. I am strictly gluten free, so I found the food options a little limited in the main buffet. Since I can't eat bread, I would have appreciated potatoes ... Read more
from
Submitted on 01-08-2016
We have been to Now Sapphire before 3 years ago and I'm glad to say that the hospitality and service is still really good. It is perfect for families with older children and younger ones too. The kids club is excellent as our kids didn't want to leave! The beach and pool bar service is also excellent...you will never go thirsty! My only negative is that the evening entertainment could be a bit better and the hotel is dating slightly, but this is overshadowed by the positives. We would highly ... Read more
from London, United Kingdom
Submitted on 01-08-2016
Really relaxing and wonderful place to stay. Great waiter service on the beach, excellent staff, the food was amazing!! Premium spirits at no additional cost and lovely rooms. All in all, loved this place and would recommend taking the upgrade for preferred guest, it's pays for itself. Blue water grill for lunch and dinner was amazing but the buffet lunch also packed a punch with fresh seafood and grilled meats, I think I ate a tuna steak everyday! The only issue were the catamaran crew, it co... Read more
from
Submitted on 03-08-2016
We visited for a 2 week holiday I'n July with our 2 daughters ages 4 & 6 and we had the most fantastic holiday. We've done so many all inclusive holidays over the years and now sapphire has to be the best!!! The all all inclusive was fantastic with so much included. We didn't realise we had booked the preferred guest option but it was defiantly worth it being able to book the Bali beds around the pool, lounge access, and mini bar, chocolates and spirits in your room. The coffee shop was excellen... Read more
from New York City, New York
Submitted on 03-08-2016
i travelled with my sisters to cancun. hotel was great. the rooms were clean...the staff were ever so friendly and hospitable. food was great (buffet area). all staff was very attentive. pool, beach and restaurant area were very neat and tidy. there was always something to do during the day. exercise by the pool, play volleyball on the beach. its a fantastic resort for children and teens of all ages. they have so much for them to do. there is even a small pool equipped with small chairs.... Read more
from
Submitted on 03-08-2016
As we have traveled a few times with Apple vacations, we have come to really trust the "apple system". We got married at a 5 Golden Apple (Iberostar Paraiso del Mar) and really had a wonderful time. We stayed at Secrets Silversands (6 Golden Apple) for our honeymoon and was amazed. For our anniversary trip, we decided to try something new and settled on Now Sapphire. Upon arriving, we were told we were in a room with 2 double beds. They said another room wasn't available and offered to push the ... Read more
from
Submitted on 04-08-2016
Just returned from your amazing hotel and amazing staff - to name a few Oscar (bar & restaurant manager) he always had time to chat to us, Rosa (Lobby Bar/Coco Cafe) she is an amazing lady, Hugo at the pool, "lovely jubbly" Edwardo in Market Cafe, Moises in Market Cafe always remembered our names. Food was amazing, kids loved the pool, they met lots of new friends. Pool, beach and restaurants were extremely clean, your staff work really hard from morning to night. Movie nights were an excelle... Read more
from
Submitted on 04-08-2016
We has a very relaxing vacation. The staff was very nice and on top of things. Entertainment was a blast. They had activities during the day and evening for adults as well as kids. The Explorer's Club was great for my 8 year old. Wifi was so-so.
from Chicago, Illinois
Submitted on 05-08-2016
This is an amazingly run resort. The staff worked so hard to please every guest at all times. Eduardo, who works at the breakfast and lunch buffet was very funny while making sure we were completely satisfied with everything. Rosa, at the lobby bar was serving us our favorite drinks with a big smile. Hector, at the French restaurant waited our table and made sure we had a memorable dinner. The rooms were very clean and comfortable just like the rest of the resort. The food and drinks were excell... Read more
from Los Angeles, California
Submitted on 06-08-2016
My wife and I came to this resort for 5 nights. The staff really makes this place! They are always ready to please and are so polite and friendly!! From the top managers to the person that cleaned our room everyone was exceptional. We loved everyone but especially Leni. He serves the drinks in the main lobby at nights. He is awsome and quite a character. He will make sure he sets you up with seats and is quick with the drinks and snacks. The many restaurants were great, especially the French re... Read more
from Long Beach Island, New Jersey
Submitted on 06-08-2016
Went with my whole family...there was 10 of us. The youngest one was 2 years old and the oldest 71! Everyone was always busy yet sooo relaxed! We were in the preferred club and the adult preferred club pool was like heaven! Another thing I would recommend doing is watching the sunrise! It was sooooo beautiful! Great for all ages and for anyone looking to get away! :)
from South Elgin, Illinois
Submitted on 07-08-2016
from the time we arrived, till we left, everything was great. My daughter was married on the beach, which went fantastically,. We had 53 people there, and everyone seemed to have a great time. there was talk of returning there because of the great service, and beautiful resort.
from
Submitted on 07-08-2016
The food, staff and resort were amazing. We were secluded but everything was within walking distance of the resort. We had a group of 8 adults and were originally worried about having kids at the resort but they didn't even bother us. The beach bar staff, especially JUAN, Cesar and Jaime were so great, efficient, friendly and fun. Brownie and Eduardo, with the entertainment staff, were wonderful. We've been to 3 resorts in the area and this was by far the best overall. If I could change anything... Read more
from
Submitted on 10-08-2016
We moved to this resort after an all adult resort and were immediately disappointed. Our check in was a lukewarm welcome. Although we didn't have a long wait our room wasn't available and we had to return for a key and ride with our luggage. What we found during the wait was a delightful lunch Oceanside. However, there no chairs by the pool. It was noisy and packed. From that day onward, we used the beach where the service was very good and chairs available with shade. The water was... Read more
from
Submitted on 10-08-2016
We stayed in a preferred tropical view room lovely and clean and large we was on the ground floor which made it really dark in the room as the trees are really close but apart from that nice mini bar stocked each day and Pringles and m&ms as well we had room service a few times which is included quick service only downside is the food was luke warm they need to find a better way to transport the food to keep it hot . That said all staff were friendly and polite always a smile and very helpful ... Read more
from
Submitted on 11-08-2016
We stayed here for 5 days and it was fantastic. The food was excellent and Oacar made sure we had great treatment in all the restraints. The Lobby bar was excellent with Rosa keeping are drinks fresh and greeting us with a smile each day. One thing we did not plan on was the beach bar. It had swings and stools and was a great place to relax. Ceaser made my drinks fast and with a sense of humor that made it so enjoyable. My daughters were able to get the kids drinks made just as quick and ... Read more
from
Submitted on 11-08-2016
We stayed at the hotel for 5 nights (Aug. 6th-Aug11th) to celebrate our 20th wedding Anniversary. Upon our arrival (8a.m. & 1st ones there for that day's check in)we were immediately taken to the VIP lounge- an amenity offered to the Guests who made reservations under Preferred Club Suites. The lounge had AC (which was nice because it was very hot and humid). We were greeted by Claudia the concierge. She provided us with our check in info. stated that our check in was at 3 but we could start usi... Read more
from Worcester, United Kingdom
Submitted on 12-08-2016
We cannot speak highly enough of this resort and the amazing staff that work there. From the moment we arrived we could not have been made to feel more welcome and special. Claudia took excellent care of us during our check in and throughout our stay. As our room was not quite ready we went for lunch and met Diego at the Bluewater Grill he is always so happy and gives the best service. We stayed in a gorgeous ocean view room that was always lovely and clean. The beach is beautiful and for anyone... Read more
from Brooklyn, New York
Submitted on 13-08-2016
Great service was wonderful. At first tub was not draining properly it was fixed immediately. Staff at all restaurant was great and kind. I would come again in a heartbeat. I am telling all my friends about this resort.
from Joliet, Illinois
Submitted on 13-08-2016
Staff was awesome. Eduardo was so great. He knew our drink order and knew us by name from the first day. Excellent service all around I will be staying again soon. All staff was so great and cheerful so eager to help us out every day. Never had better service. The resort was beautiful and everything was located close and easy to get from room to restaurants, bars, pools and entertainment easily.
from Dallas, Texas
Submitted on 13-08-2016
I came and stayed here for 5 days with my parents and I am honestly so sad I had to leave. I had a room with an absolutely beautiful view of the ocean, only a few steps away. I was in complete awe at the plants and the beach The room was spacious with a high ceiling, sitting area, and a balcony. The room was never messy or dirty and the cleaning ladies, when I saw them, were incredibly nice. For that matter, all the service couldn't have been more welcoming. From the servers, waiters, bar tender... Read more
from
Submitted on 14-08-2016
We came here in may for our wedding and had a wonderful time. Rooms were beautiful and the staff was even more amazing. Juan the pool boy took excellent care of our group of 24 people. The 2 main guys in the entertainment staff made the atmosphere of the resort and pool area memorable.
from Billings, Montana
Submitted on 14-08-2016
We love the resort and especially the people working there. Service was excellent. Rooms were very nice. Weather was lovely. We like the fact that all costs were included in the initial payment. Made ti easy to navigate across the facility without carrying personal belongings
from Cleveland, Ohio
Submitted on 07-09-2016
Nice hotel with really good food, everybody was very friendly, especially Juan at pool side and Federico at the market café was great. rooms are clean they have 24 hr room service although takes to long BUT food is still good. beach bar was nice too, good cocktails which needs alcohol in it :0 French restaurant was the best, snail and duck were very good don't miss them, and the grill next to beach with new York steak was perfect wait for 2 bottles for one price night and buy few bottles they... Read more
from swindon
Submitted on 07-09-2016
Our family of three have just returned from a twelve night break at the Now Sapphire Hotel. First impression of the grounds and Hotel on arrival where excellent. The room was both spacious and well kept, if not a little miss-sold on the "garden view". It was in actual fact more like a jungle and restricted any ambient light entering the room. As many others have already suggested, do opt in for the Preferred Club option if affordable. Mini bar replenished on a daily basis and access to the P... Read more
from Fort Wayne, Indiana
Submitted on 08-09-2016
Very relaxing and enjoyable! Alberto was our server for breakfast and lunch in the main buffet and did an outstanding job. I always appreciate the now entertainment staff, they continue to go above and beyond to make the vacation wonderful.
from
Submitted on 08-09-2016
One of the best places I have ever been to. The staff is all very friendly especially Sergio, Miguel and Feliciano, they are the best!!!! They went above and beyond to make sure our stay was pleasant. I will definitely be coming back!!!
from Wauseon, Ohio
Submitted on 09-09-2016
This was the best vacation ever. The food was great, the people were awesome. Very helpful. The room was great, very nice to get some relief from the heat. So much to do. Entertainment staff did a great job keeping us happy.
from Naperville
Submitted on 09-09-2016
This is a beautiful resort. Everyone is so friendly, The food and drinks were excellent. We were there for a wedding and everything was perfect. The pool is so big and beautiful. Our room was big and always clean. We would stay here again!
from
Submitted on 13-09-2016
Great place to take kids. The kids really loved all the activities at the kids clubs. The girls that work their are all wonderful. They enjoyed spending time with Ivette, Danira, Mayra, and Cythia. We were also were glad to run into jezer who does a great job working with the entertainment team. We had met him last year at now jade and he is always pleasant. The food was good quality and there was a nice variety. Thanks for a great vacation .
from Suffern, New York
Submitted on 13-09-2016
This is a wonderful all-inclusive. Preferred Status is worth every penny! We met Carlos in the preferred lounge a true gem in customer service! The food was amazing my husband loves fish Carlos and Diego in the blue grill had him covered and wanting more! So many of the staff so friendly and helpful make this hotel a true GEM Blanca, Pedro, Auris in cafe wonderful and friendly. When a problem comes up they truly make it their mission to correct the problem! I must make special mention of Claudia... Read more
from
Submitted on 13-09-2016
The Resort was very clean employees of very nice especially at the beach bar waitress Carmen , Abril and Carlos at the blue Grill Restaurant. The only thing Is that only have two tv channels in English. Need to have a cable channel that speaks English.
from
Submitted on 14-09-2016
My wife, teen son and I just got back from the resort and I wanted to post a review. We have been to numerous all inclusives in the Yucatan so we can compare quite well. Room's: The rooms are spacious, furniture is pretty good and in over all good condition. Mini bar had 4 or 5 pops, 4 coronas and 4 bottles of water. There was also bottled water on the desk and in the bathroom which was nice. The air conditioning worked great, nice and cool. The bed was comfortable, only down fall for sleeping ... Read more
from Taylorstown, United States
Submitted on 15-09-2016
I had studied this resort on here for months. First. The seaweed is not bad. Yes it's there but the crew works their tails off every morning to clear it. Hey..... Unless you are a beach snob. This place is lovely. We opted for preferred package. We are in bldg 3 preferred tropical view. All I have to do is open my front door, go to balcony and look to the left. A few steps Away literally is the sand bar ( supposedly for preferred club only ) no wrist bands needed so I'm not sure how ... Read more
from Dunfermline, United Kingdom
Submitted on 16-09-2016
Firstly we had a blast, thoroughly enjoyed ourselves and loved it!! The staff are amazing and the resorts finest asset by far. We arrived at the resort at midnight so we did not benefit from the preferred private check in and welcome a bit disappointing but undaunted we checked in at reception. We were thrown on the back of a golf cart and whisked to our suite......... The suite was unprepared for guests. There were no robes slippers or upgraded mini bar. The mini bar fridge still had the last... Read more
from Horsham, United Kingdom
Submitted on 16-09-2016
My Husband and I have just returned from our holiday at the Now Sapphire and can truly say it was our best holiday ever. It is our third visit and it just gets better and better. You are greeted with such warmth and friendliness and kindness,nothing is too much trouble, and they go out of their way to make it a memorable holiday experience.We stayed in a Preferred Suite Ocean Front and the room was fabulous looking out to the immaculate beach and beautiful Caribbean Sea. The rooms are literally ... Read more
from
Submitted on 16-09-2016
We stayed for a week at the August. This was our 2nd time visiting here. We loved it so much the first time, we couldn't wait to come back. The staff is absolutely the best there is! Moises and Eduardo in the buffet are the best waiters hands down! Rodolfo, Jose (Cuervo), and Pedro are the best pool bartender's I've ever come across. My waiter by the pool was Pedro! He remembered everyday what I wanted, and exactly how I liked it made. The entertainment team were also top notch. Brownie (Geovan... Read more
from Pittsburgh, Pennsylvania
Submitted on 21-09-2016
I visited Now Sapphire for a destination wedding for a good friend of mine. The resort is very clean and the staff was friendly and welcoming upon our arrival. My husband and I opted for the preferred club oceanfront room, which was lovely. Great balcony over looking the beach. We were in building 1 which was very close to the pool, bar, and restaurants. If you are to visit i suggest upgrading to the proffered club- you have access to a lounge with a fully stocked bar, food, and employees to hel... Read more
from Pittsburgh, Pennsylvania
Submitted on 21-09-2016
My girlfriend and I were just at Now sapphire for a wedding. Overall this was an amazing place, the staff did everything in their power to ensure we had a great time! Dylan and Marco with the entertain staff were great! They literally always had energy and something fun to do. The food was top notch as well. We didn't get to sample all the restaurants due to the wedding, but would highly recommend the mushroom soup from Cibu. To wrap things up this resort would be an amazing place to have your ... Read more
from
Submitted on 21-09-2016
It was an unforgetable experience! We did enjoy everything un particular Paramour restaurant that was excelent. We stayed 4 nigths ando enjoyed every moment, personal is amazing and they do everything un their hands ti make you feel good
from
Submitted on 21-09-2016
There were lots of fantastic things about this place and only a few very small improvements to be made. The staff are fantastic, some of the best staff I've come across in my life. A couple of staff were average, 98% of them were exemplary. The food was fantastic. If someone told me the best steak they ever ate was at an all inclusive hotel near Cancun I would've thought they weren't used to fine dining...but Paramour the french restaurant provided me with just that. The food was out of this wor... Read more
from Pittsburgh, Pennsylvania
Submitted on 24-09-2016
We traveled to Now Sapphire for a wedding with 125 other guests. It was perfect!! Even took my 4 year old son and he loved every min of it!! Ferminator and his buddy were awesome. Everyone was really!!
from Menands, New York
Submitted on 24-09-2016
This resort was wonderful. Staff friendly and helpful. Food outstanding. Beautiful beach. Facilities excellent and well maintained. Only 11 miles from Cancun airport. Can fly from home early in the morning and be at the resort for lunch.
from
Submitted on 24-09-2016
Our room was gorgeous! We had an Ocean View room with a Jetted Tub on the Balcony and the room itself was very clean. The restaurants were all excellent, especially the Buffet.The staff was very nice and accommodating. I will definatily stay here again.
from Grimsby, United Kingdom
Submitted on 24-09-2016
Such a fantastic holiday, fun friendly staff, amazing restaurants, great atmosphere, lots of activities for all of the family to enjoy, right next to the clean white beaches and clear blue sea I would definitely recommend this hotel to family and friends
from Orlando, Florida
Submitted on 24-09-2016
Our experience was awesome. Beautiful Resort.Service was outstanding, Especially Fernando at the swim up bar. Monica did a wonderful job decorating our room for my husband's birthday. Also, Dylan and the entertainment team keep us very busy having fun! The only disappoint we had is when the couple was having sex at the swim up bar and no one asked them to leave. There were kids in the pool when this happened. I do believe that they should of been asked to leave the pool. But, that won't stop us... Read more
from Hillsborough, New Jersey
Submitted on 27-09-2016
I will start by telling you a little bit about my travel experience. I have been going to Mexico for the past 27 years, mainly staying at all inclusive adults only places (Secrets mostly) with my husband. This trip was with my sister and a friend. First off the children here are no problem at all. You didn't even know they were around. The food in the restaurants we ate at were all very good. We were only there for 4 dinners so we did not get to go to all the restaurants. The adult only p... Read more
from Victoria
Submitted on 27-09-2016
Nice layout, beautiful beach. Sister had her wedding there. Everybody was satisfied with the service. Up bet activities around the pool. Ocean also was great to swim in, Kakyah, and catamaran. Which is free as a guest to use. Bars on the beach. 24hr coffee shop. Check out all the restaurants all have a theme. Tours pick you up right at the resort. A/C buses big and small.
from Philadelphia
Submitted on 27-09-2016
Effortless, truly relaxing vacation spot. A variety of food options, great pool spaces and beach views, clean spacious rooms, and excellent spa services. Really enjoyed disconnecting from reality for a few days! Also, USA Transfers was an excellent and safe way to get to and from the airport to the resort.
from Jacksonville, Illinois
Submitted on 27-09-2016
Recently stayed here for our 3rd time. Place has made some nice upgrades since last visit. This is not a busy time to go so obviously service was awesome especially Ceasar at beach bar and Carmen with beach service. Food is good. Nothing that really wowed us but that's just what you get at all inclusive resorts. We never had trouble getting beach chairs and pool chairs usually available too. But we are beachers. Room was good and kept very clean and fridge stocked. They also do a turndown serv... Read more
from
Submitted on 28-09-2016
Everything from the amazing room to the people was perfect. We enjoyed the resturatants the drinks and all the amenities now sapphire had to offer. I was there on a work trip photographing a wedding but I woulld love to bring my partner here for a romantic getaway one day! I loved being there and will be coming back !! Thank you for having such a luxurious stress free place to stay ! P.s. love the swings at the bar!! What a fabulous idea !
from Worthing, United Kingdom
Submitted on 01-10-2016
Myself and my girlfriend have just returned from the resort. Cannot describe what a great time we had in the 2 weeks we were there. The service was impeccable, in particular from Alberto and Raul in the adult only pool, who looked after us very well. Not only them, but everyone from the bell boys to restaurant staff were flawless. The resort itself was very nice, clean, and the beach was beautiful. Hope to return one day, and will recommend to all visiting Mexico.
from Mississauga, Canada
Submitted on 01-10-2016
I'll start by saying this is my third time to this resort, the first time it was known as Paradisus, second time it had just been taken over by Now Sapphire and I thought I'd never come back. Well let me tell you that the great reviews are what made me think twice about coming back for a third time. I'm so happy that I did because wow are they ever amazing, with the very best service ever. I can't believe it but so many even remembered us, Eduardo, George, Ismael thanks for the best service ever... Read more
from Lancaster County, Pennsylvania
Submitted on 02-10-2016
My husband and I went to the NOW Sapphire for our Anniversary. I have spent the last 2 months reading all the reviews on here to know what to expect. We knew they do have the sales people for the vacation club and we knew to stay away from the sales pitch since we had no interest in that. We had the ability to upgrade which was worth the money for a special trip but if you didn't want to spend the extra you would still have a great time! We actually never used the preferred pool, the main pool w... Read more
from Ashville, Ohio
Submitted on 02-10-2016
The resort is absolutely beautiful, we had preferred check in and stayed in the preferred club ocean front room, well worth the extra spent !! The food was fantastic, we had two favorite, the Blue Water Grill and the Hibatchi at Lemon Grass !! The service was fantastic, Pedro by the pool made us feel like family. Dylan was the entertainment director, always friendly and excited to get us involved in the days activities, the life size foos ball game was a blast. The nightly shows were great, we a... Read more
from Mexico City, Mexico
Submitted on 02-10-2016
Now Shapphire Riviera Cancun is a wonderful hotel to get all inclusive experiences. Excelent rooms nearby the beach, great restaurants, pool amenities , a nice spa... And the best of all : a great service from all employees who make us to have the best vacation ever!!
from Canton, Michigan
Submitted on 04-10-2016
My family attended our daughter's Destination Wedding at the resort. The lodging and hospitality was great. The resort staff were excellent in meeting our needs. The rooms were well appointed. The restaurants and food was excellent with many choices available. We didn't spend much time in our rooms due to many activities to do and we really enjoyed the beach. Only wish we had more english speaking channels to choose from when we watched tv in our rooms. Other than that I would highly recommend ... Read more
from Neath, Wales, United Kingdom
Submitted on 04-10-2016
We have just spent two weeks here at the now sapphire and it was fantastic, we could,nt fault the hotel the service, food and drink were superb, drinks being named brands not local drinks like you normally have on most all inclusive. There are a choice of 6 restaurants with nice menus, not a big selection but plenty, had a few steaks and they were the best I,ve ever had.
from Niles, Ohio
Submitted on 04-10-2016
We're big fans of AM Resorts having stayed at several Dreams, Secrets, and Now properies in Mexico and Punta Cana. We recently stayed at Now Sapphire in Puerto Morelos from Sept. 17 - 24. We booked our trip through Apple Vacations out of Cleveland on Frontier Airlines. Flights: I would discourage anyone from using the Cleveland airport if at all possible. This airport has been undergoing construction for decades and it's worse now than ever - especially if you're taking an international f... Read more
from Lowell, Massachusetts
Submitted on 04-10-2016
My husband took me to this resort for my Birthday Sep 24 , to October 1. We were taken to an Ocean view room but we paid for ocean front they did fix this right away. The people were fabulous as everyone else said they were. We found the food to be just so so. We didn't eat at most of the restaurants we did like the blue water gill and had lunch and dinner there several times. The buffet was so bad every morning it was the same food. It was also a lot smaller then other resorts we have been to. ... Read more
from Houston, Texas
Submitted on 05-10-2016
The workers were very nice. The food was very good and everything was very clean. We really enjoyed our stay. The beach was great. I would go back there in a heartbeat. As a matter of fact I am going there next summer.
from Dayton
Submitted on 12-10-2016
Wonderful place with great staff. Been to secrets capri and dreams at the point but for our $ Now Sapphire was the best yet. Will be back with family next year. We do not want to buy into a package by the people after checking in. They were nice but made us uncomfortable thru the 1st half of our week.
from Reno, NV
Submitted on 12-10-2016
Seriously, this place rocks. We vacationed here last October (2015) at NOW Sapphire and just returned from another week this year. Our family could not have been more pleased with having chosen to go back to the same resort. From the food to the grounds and most importantly the service, everything was top notch. Not to mention the availability of beach front rooms at good prices that make you feel like you are on a cruise ship (you are that close to the ocean!). The beach is amazing as well... Read more
from Dacula, Georgia
Submitted on 12-10-2016
Hotel stay was great. Food was ok (similar to cruise ship food). However the French restaurant was over the top! We had a group of 13 that could never get seated together. They said it would delay service. With a large groupwere expected longer service time . Resort was clean, rooms comfortable bar staff great. Wish more bars were open after 5 pm.
from
Submitted on 12-10-2016
My BFF and I decided to go to Mexico for a getaway. We choose the Now Sapphire as the place of our resentful, fun getaway. We were so pleasantly surprised. The resort was beautiful. The beach was just what we wanted, calm waters, white fine sand and enough places to sit and listen to the waves. The hotel staff was the friendliest I've ever encountered. Edgar at the desk helped us with a smooth check in and was full of very useful information for both on resort and off. We left the resort wit... Read more
from Chicago, Illinois
Submitted on 13-10-2016
The Sapphire Riviera was fabulous! The Preferred Club is the way to go! The resort was beautiful and clean. Housekeeping was attentive to your needs and every night the pillows were prop and chocolates on my bed. My room had a large sitting area, modern bathroom and a private balcony. My preference would be a second or third floor balcony instead of the ground level. The resort has a beautiful gigantic pool, an adult pool and plenty of chairs and towels to use while on the beach. Ongoing entert... Read more
from Prosper, Texas
Submitted on 19-10-2016
We went for our 7 year anniversary, just a quick 4 day (so we thought) trip. We booked through Apple vacations who booked us with Spirit airlines and don't even get me started with them. When we arrived at airport customs were very quick, walking through airport we were asked by many people if we needed help and then were directed to someone else- when we got outside the guy with Apple vacations took 10-15 minutes trying to sell us on going to the vacation meeting we finally had to be rude for h... Read more
from Philadelphia
Submitted on 19-10-2016
Just came back from a week at Now Sapphire. Had a great time. Most relaxing vacation. Excellent food, service and accommodations. The staff could not be nicer and more accommodating. Enjoyed every moment. Will be back.
from
Submitted on 19-10-2016
We went for a wedding and were literally blown away by how gorgeous this resort was. It's manicured beautifully and has many gorgeous water features. The staff was all extremely friendly and gracious. We never experienced any issues and any questions we had were answered right away. Claudia in the preferred lounge was especially kind and helpful. The food was pretty good, some restaurants were just ok but the French restaurant, paramour and the Asian restaurant lemongrass were delicious. The roo... Read more
from Johnson City, Tennessee
Submitted on 19-10-2016
My husband and I spent a week at the Now Sapphire Riviera Cancun, along with six other family members (all adult couples). The resort is a short 20 minute ride from the airport in Cancun. Our greeting and check in was warm and speedy. We booked the Preferred Club Beachfront Suites. We had a quick review of the resort, we got our keys, and we were off with the bellman and our luggage in his golf cart to head to our room. We were in Room 0606, which is on the far end of the resort. This made... Read more
from London, United Kingdom
Submitted on 20-10-2016
his is a stunning resort and the staff are truly excellent. We stayed for 14 nights and had a fantastic relaxing holiday. The staff from ' happy feet' in the buffet to Sal, beach waiter are excellent. The only disappointing episode came on the day of departure. We booked a bell boy to collect our luggage at 12 noon (as we could not get a late check out) but he did not arrive. I called again at 12:15 to be told ' he's on his way will be there in two minutes', we waited a further 20 minutes and d... Read more
from
Submitted on 03-11-2016
The resort overall was nice. It is located directly on the beach. The seaweed is picked up daily and their is a beach bar that waits on you right from your lounge chair. There are 5 restaurants and one a la carte dining option to choose from. I found the food to be mediocre and at times a bit bland. Several people from the group we were with, including myself, got sick from something we ate but weren't sure which item. The room that we had was on the first floor near the tennis courts. Th... Read more
from
Submitted on 03-11-2016
One of our favorite all-inclusive resorts ever! It is absolutely beautiful, the pool is amazing, the food was excellent and the service impeccable. The entire staff went out of their way to see that we were spoiled and pampered. You can't go wrong staying here. We plan to go back again and again.
from Buffalo, New York
Submitted on 03-11-2016
every service was over the top, the staff was excellent ,the food was terrific ,entertainment staff esp. Dillion and Jessica were great. We just had a great time My son got married here last year loved it so much my sister and her husband celebrated their anniversary here this trip
from
Submitted on 03-11-2016
This was hands down the best vacation I have ever been on. The resort is absolutely beautiful. The food is great, and the location was perfect. What truly sets Now Sapphire apart is the amazing staff! There are a few I wanted to thank and recognize by name were Francisco and Adolfo at the pool bar (Splash). They were lively, energetic, and displayed a contagious smile every minute. Vicente is a cocktail server around the pool and lobby bar areas. The personal connection my girlfriend and ... Read more
from Avon, Indiana
Submitted on 03-11-2016
My husband and I stayed at the Now Sapphire Resort in October of 2016. We were greeted with a welcome drink and a warm towel. The hotel grounds were amazingly beautiful. Each of the restaurants served delicious food. Angelica made the best omelets for us each morning. Cesar and Jose kept the drinks flowing at the beach bar. Aurora and Carmen were so friendly to us as they served us drinks while hanging out in our beach chairs. This was the second visit for us to this resort and we hope to ... Read more
from London, United Kingdom
Submitted on 07-11-2016
This place was amazing! As close to heaven as you can get!! We will be visiting this place again. The food was fabulous, a variety of choices at your fingertips. Staff very helpful. The room itself was nice. The bed was huge.. and comfortable and room service was free, anytime of the day or night...and the staff were prompt always with the correct order. We loved our stay here. Only thing was the long walk from the hotels restaurants and nightclub was a bit far and no transportation was offere... Read more
from North Myrtle Beach, South Carolina
Submitted on 08-11-2016
We found this resort to be exceptional, the rooms are very clean and well stocked and clean. The staff are abundant and very warm and go over the top with service. You feel like family. The restaurants are exceptional, with high end chef's. The best part of this resort was the entertainment team! We had so much fun every day! The beach was also well maintained and beautiful!
from Bronx, New York
Submitted on 08-11-2016
Couldn't have asked for a better vacation! The whole family loved it and can't wait to book the next trip. From the room to food everything was amazing. Onky had a problem with the cocobongo tour people I lost $100 with them for one family member getting sick.
from Cambridge, United Kingdom
Submitted on 08-11-2016
Just returned from a lovely break at this hotel following 3 days of mayhem in Las Vegas. The staff cannot do enough for you.Everyone from Rahul who serves you drinks all day long at the preferred pool area, Carlos in the Preferred lounge & Alberto at the restaurants. Also to mention Monica who helped us out on our final night when we had an issue with our transport to the airport (not the hotel's fault) Rooms are big & very clean, Sheets can be changed everyday if you wish. Mini bar restocked ... Read more
from Clarks Summit, Pennsylvania
Submitted on 08-11-2016
We traveled with 23 friends to Now Sapphire. The setting was beautiful and very well maintained. Of all the all inclusives we've been to, Now had the best food, no doubt. Great variety; don't miss the specialty restaurants. We enjoyed time at the beach and our room was great. Very relaxing vacation. I will say that if you're looking for the best entertainment, or an entertainment team that is interactive, we did not feel that was the case here. BUT for us, that was just fine. Would we re... Read more
from Cambridge, United Kingdom
Submitted on 10-11-2016
We stayed here for 7 days in November 2016. We opted to upgrade to "preferred", which meant a daily re-stocked minibar with treats, plus the option to have snacks away from the crowd in the preferred club. The extra cost of the upgrade was worth it. The room was spacious, clean and well looked after, with a generous sized bathroom. The main pool area was noisy, with music and games all afternoon, but the preferred pool was an oasis of calm, with Bali beds and great attentive bar service from Rau... Read more
from
Submitted on 10-11-2016
I can't say enough about Now Sapphire. The staff were so friendly and helpful. The food amazing, the entertainment team top notch. I went to almost all of the shows, and enjoyed every single one of them. Our room was always kept very clean, in fact, the entire resort was clean, you could tell they really put a lot of effort into it, as well as making sure that the beach was cleaned of the seaweed I would definitely come back to Now Sapphire, and I really, really miss it.
from
Submitted on 11-11-2016
My husband and I had a very nice time at the Now Sapphire. We didn't realize when we originally booked that it was not an adult's only. This was okay since we traveled in November and I'm assuming most children were in school. The layout of the resort is really nice. The lobby and hallways are open air which gives it a nice feel. THe pool is huge and very pretty. We eat at all the restaurants except the Mexican one and the food was decent. It was nothing spectacular but good. The buffet ... Read more
from Russellville, Arkansas
Submitted on 11-11-2016
My Wife and I visited this resort in October 2016. We were amazed at the beauty of this resort. Water features everywhere and the beach was awesome. They had people that constantly cleaned the beach of sea weed and mantained their pools spotless. We saw people polishing iron work and scrubbing sidewalks at 2am! The level of friendliness of the staff was the plus to this place. The food was very good and lots of selection. We didn't try room service until late in our week and wished we would have... Read more
from Saint Louis, Missouri
Submitted on 12-11-2016
We just returned home from Now Sapphire and I must say, this was quite possibly one of the best resorts we've been to. The staff, particularly Aurora at the beach, Jesus, in the buffet, and Feliciano by the pool always went above and beyond to make sure we had what we needed to make our stay most enjoyable. The hospitality and attention to customer service at this resort was incredible. The resort was very clean, the beach, while it did have some seaweed, the workers were constantly doing wha... Read more
from New Jersey
Submitted on 15-11-2016
We celebrated our friends 30th wedding anniversary and it was amazing. Thank you to the entire staff at Now Sapphire for a very memorable stay. We only stay a AMresorts we have been to others but they meet all of our expectations. We have been to Punta Cana several times and this was our first time to Riviera Maya. I have to say as much as we love Punta Cana and the staff at there resorts, the staff at this resort is above and beyond what we have experienced in Punta Cana. From the restaurants, ... Read more
from
Submitted on 15-11-2016
Now Sapphire really made us feel at home during our visit. All of the staff at the resort were wonderful, however a few were really over the top. One of the pictures attached is of Lemmy whom every evening took wonderful care of us as if we were family. Good conversion, helpful and a good person to bounce questions off of. Thank you all at Now Sapphire
from Montville, New Jersey
Submitted on 15-11-2016
Nice resort with an enormous main pool and great public spaces. What really sets this all-inclusive apart from the others I've been to (Jamaica and Aruba) is the attentive staff. Whether we were at the pool, on the beach, or at one of the bars, there were always servers who made sure we had drinks, towels, etc. The breakfast and lunch buffets were great - fresh food and lots of choices. The more formal dining (we tried the Italian, Mexican, and Japanese restaurants) was ok - not bad but not ... Read more
from Windham, Maine
Submitted on 15-11-2016
We spent Nov. 5th-Nov 12th at Now Sapphire. It was our first trip to Mexico and certainly will not be our last. Everything was top notch from the food to the grounds to the service. Cesar at the beach bar was the best bar tender I have ever had! His counter part Antonio was exceptional as well. Vincente at the preferred pool was excellent as well. The only negative thing I could come up with is that our room was next to the ice machine and was noisy at times. We will be back!
from New York City, New York
Submitted on 15-11-2016
This resort is very beautiful and very well kept. The service is exceptionally wonderful! The food options were plentiful. Always fresh and delisous. the rooms were spacious and beds comfortable. This resort was worth the money and then some! I love the cafe as well!
from Monroeville, Pennsylvania
Submitted on 19-11-2016
We had a wonderful time. We stayed for a whole week which was perfect. The people that work there are very friendly. To name a few ....... Alberto and Rael at the preferred club pool/bar were exceptionally nice. Also Cesar at the swing bar was a lot of fun to be around. They kept our drinks full and always had a smile on their faces. Such a pleasure to be around happy people! As for the restaurants....there was a nice selection and the food was always good. No complaints there! The only bad thin... Read more
from Princeton, New Jersey
Submitted on 19-11-2016
What a resort.. Where do I start? This is my 6 th time in cancun. I ve been to cancun palace, moon palace and riu palace peninsula etc.. before, and just wanted to try now sapphire. Boy..glad we did. From the moment we reached the resort, we had just all PLEASANT experiences throughout our stay. The resort is beautiful . Rooms are spacious and food is excellent . Above all the staff and service deserve 10 stars . I have not seen this kind of service in any other resorts I mentioned above , there... Read more
from Lockport, Illinois
Submitted on 19-11-2016
Yes, my girlfriend and I have been to Now Sapphire 9 times in the past 3 1/2 years. Why you ask??? In a couple words.... The Staff. We could go to any other resort in the Cancun area.. they all have bars, sandy beaches, restaurants, beautiful views, night life, pools.. but it's the STAFF that keeps us coming back. There can't be enough said for the Staff... always smiling, always ready to assist or help us make our stay a total success. Starting from the General Manager, Rafael .. who takes... Read more
from London, Canada
Submitted on 20-11-2016
First off a bit of background...My husband and I have travelled on multiple trips to the Mayan, Dominican, Jamaica and Cuba. I was a travel agent for 10 years so I find myself to have had access to a lot of properties and by far the Now Sapphire takes first prize. This was our first trip travelling with our children and I am afraid that we have set the bar too high now. Rooms: We stayed in an oceanview preferred room in building 5. The rooms are dated as I have read previously but certainl... Read more
from Ridge, New York
Submitted on 21-11-2016
I would highly recommend this resort. The staff service was excellent. The accommodations where beautiful. The variety of restaurants and service from each was impeccable The grounds were meticulously kept. Can't wait to return
from Port Elgin, Ontario
Submitted on 24-11-2016
Mexico is filled with awesomeness, But Now Saphire takes the cake. Beautiful grounds, excellent rooms, as you would expect fantastic beach...but the staff puts this spot over the top!! Loved our stay. Be sure to hit the Spa
from Westmont, Illinois
Submitted on 24-11-2016
Our stay was a great one. All of the staff was excellent and treated us like family. We had a great view out over the water and the beach. We really enjoyed the pool and swim up bar everyday and our daughter she was 5 1/2 yrs old really liked the kids club especially the bungee trampoline. We upgraded to the preferred club and liked the extra amenities that came with that as well. Next time we're here at the Now Sapphire it will be over the holidays in 2018 to celebrate my 50th birthday and I ho... Read more
from Nottinghamshire, United Kingdom
Submitted on 24-11-2016
We left on Tuesday 23/11/2016 after 9 nights at the Now Sapphire Near Cancun. We travelled with Virgin. I could not explain our gratitude or praise for the staff high enough. The staff have been amazing in every way. I should say that the hotel is lovely and the food of best quality. Several restaurants available but my favourite was the French restaurant where we tried snails for the first time. The swimming pool was spot on and within feet of hotel. The rooms were of a good seize and kept ver... Read more
from Broomfield
Submitted on 24-11-2016
We absolutely loved our stay at the NOW Sapphire resort. Immaculate grounds, rooms, pools; awesome restaurants, and super friendly and helpful staff. Very impressed with entire experience and will go back.
from Ottawa
Submitted on 25-11-2016
The service and the food is excellent. Never a problem getting pool chaises or preferred dining times. Reservations not offered nor required as there are several a la carte restaurants as well as the excellent buffet. Waiters were truly excellent. ALL staff are professional and very helpful. Our housekeeper was wonderful.
from Sandy Hook, Connecticut
Submitted on 29-11-2016
The Now Sapphire property is stunning from the moment you enter the lobby - the fountains, waterfalls and pool are magnificent. Rooms: Very nicely appointed with most key amenities - with sitting area, balcony, clean bathroom and comfortable beds. * If you can, upgrade to Preferred Club in buildings 1-6, which face the Caribbean Sea. FYI - Building 1 is closest to the pool and may be noisy. Pool: Fabulous with lounges built-in, an amazing swim-up bar, and activities like Water Polo and vol... Read more
from Saskatoon, Canada
Submitted on 29-11-2016
We travelled to Now Sapphire in early November and we were very impressed. The staff were all very accommodating and extremely pleasant, always happy to see you. We stayed in building number 4 and it was a perfect location as it was very close to the beach bar! We travelled with our 12 and 14 year old. The 14 year old was content to sit by the pool and read her book and soak up the sun and pool atmosphere, our 12 year old son could not get enough of the beach/pool volleyball. I think he play... Read more
from Aldwick, United Kingdom
Submitted on 30-11-2016
We visited now sapphire in January and loved it!! We have also booked are wedding here in April! Cannot wait to go back for our special day! The staff were amazing and the hotel was beautiful. There was so much choice of food and drinks, just an amazing holiday
from
Submitted on 30-11-2016
Just home from spending two weeks in this beautiful resort with my fiancé. We stayed in a jungle view room which was really big and spacious, immaculately clean and well equipped. Even had USB ports for charging iPhone! The view really was non existent - our balcony was met quite literally with jungle but this didn't bother us at all - we only slept there! It was optional to upgrade to beach front but we didn't think it was worth the money (£100 a night extra) Food was fantastic in all of the... Read more
from Ontario, Canada
Submitted on 30-11-2016
Perfect level of security. However for a group reservation check in was very poorly coordinated. Long lineups. Disorganization behind the counter. No help in coordinating people in line. Checkout was slightly better however still a problem. Miscommunication on how baggage was handled at checkout. Our carry ons were left at hotel because we were told to leave them with rest of groups luggage. Disorganized and language terminology different and not clearly understood.
from Cleveland, Ohio
Submitted on 30-11-2016
Wonderful family vacation! Great location, beautiful resort, friendly staff! My girls really enjoyed the explorers club - the staff that work there are incredibly friendly and responsible. We were very impressed!
from Chicago, Illinois
Submitted on 02-12-2016
Our extended family spent Thanksgiving weekend at the Now Sapphire. 3 families, 12 total. All of us upgraded to Preferred rooms. Arrival 15 minute drive from the Cancun airport and the resort is adjacent to the Excellence Riviera Cancun. At the Sapphire entrance gate, the security guard presented us with a Mexican candy treat in honor of our 22nd anniversary. Great first impression. Check in We were escorted to a conference room which was purposed as the Preferred Lounge and registration ... Read more
from Apple Valley
Submitted on 03-12-2016
My friend and I stayed here for a long weekend in October...it was clean and for an all inclusive the food was ok to good. The pool is important to me and this one was large enough with enough chairs for both sun and shade. The location is a little remote for me as i like to wander around shops and try local restaurants but i knew that when booking. The grounds were nice, lots of water features, nice large covered lobby for the bar and several restaurants that were good.
from Coventry, United Kingdom
Submitted on 03-12-2016
A superb resort where we were made to feel very welcome from the minute we stepped out of the taxi. We had upgraded to the preferred club so were whisked away to the separate lounge to check in. Drinks were quickly provided and check in was quick and easy. The only slight negative was someone from the VIP sales team trying to give us a pitch. To be fair when we said we were really tired and just wanted to get to our room she let it go but more on this later! The room was half over looking the ga... Read more
from Burnaby, Canada
Submitted on 04-12-2016
Had a great time at this resort, we were in the preferred club and really enjoyed some of the extras, like the private adult pool and the therapy spa. Some of the people we would like to thank, that made our stay that much more enjoyable are Sergio, and Raul at the adult pool. Deiago and Edgar at the Market Buffet for lunch, and Lemmie at the Lounge at night. At times , thou,we did find that they were understaffed in some of the restaurants . This resort seems like they cater more to weddings at... Read more
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