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Xperience Hotels - Aqualuna Boutique Hotel

Cancun, Quintana Roo, Mexico (CUN)

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Based on 353 reviews
Room & Rates
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Xperience Hotels - Aqualuna Boutique Hotel
10th Ave and 14th St, Playa del Carmen, Mexico 77710

Make yourself at home in one of the 12 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Rec, Spa, Premium Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.

Continental breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.


Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 65 per person (approximately)
  • Pet fee: MXN 290 per pet, per night plus MXN 200 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Pet deposit: MXN 200 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Based on 353 reviews
Submitted on 25-02-2016
Things to consider based on our stay in February 2016: - room 12 is very spacious and has good natural light--2nd floor - shower takes several minutes literally to warm up, water pressure in the morning can be very low--literally dripping - wifi in room 12 so weak as to be unusable - room is reasonably clean and very charming Mexican decor - bed is hard (but my wife says I'm picky) -staff very friendly and helpful - paid about $110 USD per night for upstairs king suite
from Bonnyville, Canada
Submitted on 29-02-2016
My husband and I booked here as a anniversary getaway for one night from our Cozumel vacation. This hotel is beautiful and gets a 10/10 rating for cleanliness. The wifi is sketchy but I find that everywhere in Mexico. We had a wonderful visit but no hot water!
Submitted on 04-03-2016
First when we got Close to the hotel I was a bit worried. Same block as the club Coco Bongo :-). However, This is a very well built hotel that when you step through the door you come in to a quiet oasis. A very small inner garden where you can sit and relax with a coffe or tea (complimentary) welcomes you. you hear nothing of the hustle and bustle from the streets around. The hotel is very small and familiar, we had great advice from the staff also on what to visit around. Not far from the beach... Read more
from London, United Kingdom
Submitted on 14-04-2016
20 out of 10! My husband and I found Aqualuna last minute due to an unexpected change in our travel plans (we were on honeymoon in Mexico and Cuba). We'd already stayed at other hotels in Mexico, all of which were great and pampered you senseless, but Aqualuna, from the get go, was all about the personal touch and going the extra mile with the little thoughtful things. We'd like to thank Joaquin at the front desk in particular. He went the extra mile to make sure that our stay was tailored to ou... Read more
Submitted on 24-05-2016
We arrived at Aqualuna by bicycle taxi and were dropped off right at the door step and were welcomed with a smile. A surprise to find an open tranquil garden to keep you cool while it's sweatingly humid outside. Friendly staff ensured our stay was comfortable and our room was kept stunning at all times. Perfectly situated near central and everything was in close walking distance. Thank you Aqualuna!