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Thompson Playa Del Carmen

Cancun, Quintana Roo, Mexico (CUN)

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Based on 414 reviews
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Room & Rates
Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 king bed
517-sq-foot (48-sq-meter) room, furnished balcony with courtyard views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Suite, City View

Suite, City View

1 king bed
883-sq-foot (82-sq-meter) room, furnished balcony with city views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Living room; rollaway/extra beds available on request
Non-Smoking, wheelchair accessible
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Panoramic Suite

Panoramic Suite

1 king bed
1098-sq-foot (102-sq-meter) room, furnished balcony with partial ocean views

Relax - Private spa tub
Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Living room and yard; rollaway/extra beds available on request
Non-Smoking, wheelchair accessible
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Luxury Room, 1 King Bed

Luxury Room, 1 King Bed

1 king bed
517-sq-foot (48-sq-meter) room, furnished balcony with courtyard views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Luxury Room (Top Floor)

Luxury Room (Top Floor)

1 king bed
538-sq-foot (50-sq-meter) room, furnished balcony with courtyard views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Luxury Room, 2 Queen Beds

Luxury Room, 2 Queen Beds

2 queen beds
549-sq-foot (51-sq-meter) room, furnished balcony with city views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Suite (Thompson)

Suite (Thompson)

1 king bed
850-sq-foot (79-sq-meter) room, furnished balcony with partial sea views

Relax - Private spa tub
Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Living room and yard; rollaway/extra beds available on request
Non-Smoking, wheelchair accessible
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Thompson Playa Del Carmen
5th Avenida Norte Por 12<br/>Norte y 14 Norte, Playa Del Carmen, Mexico 77710

Rooms
Make yourself at home in one of the 119 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Rec, Spa, Premium Amenities
Be sure to enjoy recreational amenities, including a nightclub, an outdoor pool, and a 24-hour fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

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Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 250 and MXN 1000 per person (approximately)
  • Airport shuttle fee: MXN 2550 per person (roundtrip)
  • Rollaway bed fee: MXN 660.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Night Club
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Shopping
  • Shuttle To Airport (surcharge)
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 414 reviews
from Iowa
Submitted on 19-05-2016
Arrived at the Thompson after 5 days at an all inclusive in Riviera Maya. We have stayed at the Thompson Chicago in March and were so excited to stay here in Playa. Arrived early before check in time and our room was ready - friendly service upon arriving. Note: taxi drops you off down the street since the Thomson is on a street with little vehicle traffic. The room is great and spacious. Big balcony overlooking the heart of playa and the wonderful shopping area. Definitely the boutique hotel ... Read more
from New York City, New York
Submitted on 23-05-2016
Went to have breakfast, and since we arrived the concierge Sinahi took care of us! such an amazing place, with a different vibe. I had the best croque madame ever, and great pancakes. Excellent quality and service. We will be back soon!! M.R.
from Vancouver
Submitted on 29-05-2016
Spent the weekend at this property it is very new and superb smaller hotel with the best rooftop pool restaurant I have ever seen in mexico. The rooms are very nice and very clean I paid 225 usd for a room and too me you should not pay any more. The hotel is right in the night club district and theres literally 30 clubs on the same street as well the famous 5th avenue is right there with food and shopping galore . For a club fun week or weekend this hotel is perfect. The hotel food is over price... Read more
from
Submitted on 30-05-2016
We were fortunate enough to stay over Memorial Day Weekend at the Thompson PDC Beach House, and it was by far the best stay in Mexico I've had - in Playa or otherwise. Our flight arrived early, and we ended up having to wait over an hour for customs to show up for work, which was annoying and exhausting coming off a red-eye from San Francisco. After the drive to the hotel, Dahlila was an amazing welcome at the front desk and after seeing how tired we were, did the bare essentials at check-in... Read more
from
Submitted on 01-06-2016
What can you say about this hotel that isn't fabulous. Right in the dead center part of Playa Del Carmen, with a rooftop pool, bar, and restaurant overlooking the turquoise ocean. This is my favorite hotel in all of Playa Del Carmen, and probably all of Riviera Maya. It's just perfect for the traveler who wants to be in the heart center of everything, and not necessarily wanting to be stuck at an all-inclusive resort. Make no mistake, this is a pricey hotel. The drinks are expensive, however... Read more
from NJ
Submitted on 27-06-2016
I discovered Playa Del Carmen over two decades ago during a spring break to Cancun. A friend and myself had decided to rent a jeep and go on an adventure. We filled the tank, grabbed a couple cases of beer and headed south on the "highway" a two lane road that paralleld the coast our destination, Belize. After a couple hours of driving we wound up in a Sleepy Fishing Town/ Bohemian Retreat with unpaved streets and monkeys swinging from trees called Playa Del Carmen. 25 years latter I'm sitting i... Read more
from
Submitted on 28-06-2016
Stayed at the Thompson past week , really great experience. Stayed in the Thompson suite , great feature was hot tub on the balcony over looking mall area. Rooftop pool was amazing best view in the city. Christian on the rooftop was amazing , he recommended great drinks and knew all the best places in the area to visit , he really made the trip memorable.
from Kansas City, Missouri
Submitted on 28-06-2016
Unbelievable location right in the heart of 5th Ave, beautiful views on the rooftop pool & restaurant, room was awesome and the staff first class all around. We even had a bell hop escort us to the bus station a few blocks away!
from Swrlygirly
Submitted on 28-06-2016
I've long been a fan of the Thompson brand for its modern design and accommodations as well as its reliably great service. The new Thompson property in Playa did not disappoint. While it's central enough to walk to tourist-friendly spots like Starbucks and H&M, it's also close enough to the beach to make you feel far away. The pool, bar and restaurant are idyllic and the rooms are spacious and comfortable. Loved the bathrooms especially! The staff, particularly the hotel manager, is fabulous, fr... Read more
from Miami Beach, Florida
Submitted on 30-06-2016
The hotel is beautiful, i love the food at both restaurants! Ligy Alarcon was incredible with all Details and who made a smile on my way back was Yared Reding, who I cannot thank enough ! I went shopping on my last night there around 11pm , shops was closing and I managed as always to buy some dresses. Unfortunately when I got back to the hotel I realized that they put the wrong dress . Unfortunately the day after they were opening after my departure ... Yared managed to return the dress and ... Read more
from San Antonio, Texas
Submitted on 07-07-2016
From the stunning rooftop amenities and design to the clean and crisp room accommodations it is clear that there was considerable amount of detail applied to the Thompson Playa Del Carmen. The staff are very personable and took the time to assist and connect with each guest. We enjoyed being immersed in he culture and all of the shops and residences that bordered the property. The hotel is located off of Fifth Avenue allowing for easy access to food, shopping, nightlife and people watching. ... Read more
from South Miami, Florida
Submitted on 07-07-2016
We had an amazing weekend and got to enjoy the best food in Playa del Carmen! They have 2 great restaurants at the main building an another amazing restaurant at the Beach house. We booked teh rooms at teh main building and had access to 5ta avenida but as soon as we were back at the room you were not able to hear any noise. The rooftop pool is beautiful and it has a great ocean view, the service is A+ I will recomend the hotel to couples or familes since and they are also pet friendly so you c... Read more
from Las Vegas, Nevada
Submitted on 07-07-2016
Absolutely loved this hotel, I came with 3 friends for a long weekend over 4th July. I generally do not stay at all inclusive hotels since I like to get out and explore local restaurants and not be tied to eating hotel food so this was the perfect choice in Playa Del Carmen. That said all the hotel restaurants where fantastic and worth visiting . Stayed at the Beach house building , had lovely breakfast watching the sunrise. The rooms are spacious , large balcony with futon and table for 4 , lo... Read more
from Boston, Massachusetts
Submitted on 07-07-2016
Thompson Playa Del Carmen has to be the nicest hotel I've stayed at in all my travels. The rooftop pool was amazing and the service was unbelievable. Catch is a great restaurant. Amazing experience will definitely go back.
from Barcelona, Spain
Submitted on 07-07-2016
Beautiful hotel located in the middle of the fifth avenue, which is the most busy and central street in playa del Carmen. All the best restaurants that have excellent reviews on trip adviser are located minutes away from it. The hotel's pool is beyond beautiful so you might prefer spending more time there than the beach which is very touristic. Rooms are very clean, very modern and the bed and the pillows are comfortable. Every single staff member was helpful and friendly. Would highly recommend... Read more
from Chicago, Illinois
Submitted on 11-07-2016
The service at The Thompson was excellent! We were there for our honeymoon and they upgraded our room upon arrival. Sinahi did a great job welcoming us ?? champagne and strawberries were delivered one evening and a fresh coconut and fruit another day. Everyone went above and beyond with hospitality! The room was great and we enjoyed all of their restaurants. Catch was amazing! We loved the Beach House (just 2 blocks away) and the Thompson pool. Both had great service, I can't remember all of th... Read more
from Plainfield, Illinois, United States
Submitted on 11-07-2016
If you are use to the big city boutique hotels that Chicago, New York and other big cities offer then look no where else! You will not find that type of hotel anywhere off 5th. This hotel is so new it smells like new construction. The rooms are extremely clean and comfortable. The restaurant food is top notch. The roof top pool offers a view that can't be matched anywhere else also. The workers are always there to help with anything you need. This hotel is right in the middle of everything you w... Read more
from
Submitted on 12-07-2016
We had and excellent stay at the hotel, excellent service from pool staff. We made a couple of friend with them, special greeting to Christian Cruz for his excellent service. The only detail, external people that only visit the Catch or the pool make a mess there and staff is more focus on them than real guest.
from
Submitted on 12-07-2016
Very nice rooms! Loved the bathrooms. Service was excellent! Highly recommend couples to stay here. Perfect location in the middle of everything, stores, bars, restaurants, beach. The Catch restaurant is the same as the one in NY&Dubai!
from Sydney, Australia
Submitted on 13-07-2016
Great hotel in the heart of Playa, walk out the front door into the action. The rooms are not huge but very clean and modern. The roof top pool is next level and it is hard to drag yourself away from with a casual restaurant and bar at one end and a nicer cocktail bar and restaurant at the other end. Great spot for families, couples or business.
from Boston, Massachusetts
Submitted on 14-07-2016
Loved everything about this hotel. We stayed at the Beach House it is beautiful property in a great location with spacious rooms and gorgeous views of the ocean. Enjoyed a lovely afternoon at the rooftop pool which is amazing and dinner at Catch was fantastic. The staff was outstanding and very attentive. Would definitely recommend and I can't wait to go back.
from Playa del Carmen, Mexico
Submitted on 14-07-2016
The hotel is really nice, but has a really bad smell at the lobby. Pool areas are ok, but the service is the worst. Really bad attitude from the staff in general, expensive drinks and no music at all...
from Santa Ana
Submitted on 15-07-2016
I stayed at Thompson Beach House in May. I went on a solo trip on some Eat Pray Love type deal. There really is nothing Mexico can't cure. If you didn't know Thompson has two great properties in Playa del Carmen. It was tough for me to decide between the hotel on 5th (more city central), or the Beach House. After reading reviews I learned that the 5th street property was more of the party property, and the Beach House is a smaller property, more intimate and laid back. Since I was going for some... Read more
from San Jose, California
Submitted on 15-07-2016
What is there not to love about this hotel? Upon walking in... it is very elegant and modern and the style is carried out through the remainder of the hotel including the rooms, the views, and especially the rooftop bar and pool. It overlooks all the action out in the mall and 5th avenida so you are in the center of it all and feel like you don't miss a thing. It allows you to have beautiful views of the beach and experience a vacation in Mexico but it is combined with an upscale, city-like stay... Read more
from
Submitted on 16-07-2016
Great hotel!! Very sleek, design and clean. Had a superior suite with a huge terrace. Service is amazing and David on the roof top gave us the best. Very polite and customer oriented. Only downer... You have to like loud music and noise.. In the center of the city so bring ear plugs if you plan to sleep.
from
Submitted on 17-07-2016
My wife booked my 34th birthday trip to stay at the Thompson in Playa Del Carmen. We could t have been more impressed. The hotel is beautiful, the rooms spacious, and the pool was amazing. The pool is rooftop and overlooks the ocean. There are Cabannas and many chairs to choose from along with poolside massage. The staff, Willy and Carlos were the best. They found out it was a birthday trip and made us feel so special on that day. We go to playa Del Carmen every year and will most likely stay h... Read more
from Montreal, Canada
Submitted on 17-07-2016
Amazing hotel with trendy rooftop pool terrace The view from the rooftop is beautiful in daytime and nightie Service at the pool by David was excellent, very attentive, polite and pleasant. If you are looking to chill with a book by the pool, have a drink with a view or eat at the delicious Catch restaurant at night, this is the place for you. The only downside is the fact that the hotel is located on the busiest avenue near the coco bongo. For people looking to party it is not an issue. However... Read more
from
Submitted on 17-07-2016
Our stay here was absolutely amazing. I first have to say that the staff was the best in any hotel I've ever stayed at. All so courteous and helpful. From our first entry int o the hotel, to the time we checked out, a genuinely happy and helpful. Our room was absolutely beautiful. The design was amazing and the cleanliness was like nothing I have ever seen in a hotel,...absolutely spotless! The beds were heavenly. The food was top notch and yes, affordable too. Great location in the heart of 5th... Read more
from
Submitted on 22-07-2016
The Thompson playa has a great location, you're in the heart of 5ta with great restaurants, clubs, bars with people from all around the world. The hotel itself has great service offering both tranquility and rest and all the fun playa Del Carmen has to offer. Very recommendable and also it's a must to visit the beach house, great food made by catch grill, best place to spend a day by the sea.
from
Submitted on 24-07-2016
Finally, Playa has a luxury hotel! Perfect location, and willing to go the extra mile to welcome their guests. We had the best bachelorette weekend imaginable. Totally exceeded our expectations. Food is great and, especially Catch... a must! Food and bev prices are honest, rather than hiked inappropriately like in many resorts.
from Miami Beach, Florida
Submitted on 25-07-2016
First the good: The Thompson Beach house is a wonderfully maintained property. Everyone who works there cares about hospitality. The rooms are very modern with great furnishings. The views are fantastic. Super vibe. The rooftop pool at the "city" sister property is a dream. Food at both locations is excellent. Now the bad: There is new hotel going up right next to the beach and pool/hotel room side. The construction is very disruptive and loud and area is drowning in banging and blow tor... Read more
from
Submitted on 25-07-2016
I stayed here for 24 hours after staying at another resort for a friend's wedding. From the front door to pool attendants, the staff here is very kind and welcoming. I checked in at 11:00am and they had a room ready for me. The room was spacious, comfortable and well appointed. The art work in the room was fun and modern, which I found refreshing. I was surprised by the many amenities in the room, including slippers and an array of plush towels. The toiletries smelled delicious. I spent the... Read more
from Manchester, United Kingdom
Submitted on 26-07-2016
Stayed here for 11 days - couldn't of asked for a better hotel or location! Right on 5 Avenue with plenty of restaurants and bars. The staff at the hotel were fantastic - especially Dave & Will by the pool. Great experience, I would definitely go back!
from Houston, Texas
Submitted on 26-07-2016
We had so good time today with family. Four of us, couple with children of 9 and 11, we enjoyed all day long on the beach with towels and very high quality service. The waiter who took care of us was very friendly, asking regularly our orders. Menu is elaborated for a beach club. Restaurant menu proposes even fresh sea food. We had chocolate clams for very first time, with very tasty preparation. Club sandwich is out of the box, children were delighted with their chicken. Fresh coconut is largel... Read more
from
Submitted on 27-07-2016
Excellent Hospitality!!! Great location of the hotel in the town center. Clean rooms,super helpful friendly staff. The roof top was so beautifull Pool was lovely, and great view...We stayed for just for 6 nights but it was a great time. Highly recommend it!
from
Submitted on 27-07-2016
I couldn't speak higher of our experience at Thompson Playa del Carmen. My girlfriends and I enjoyed our time there so much that we were devastated to leave. Our favourite part of the hotel was most definitely the pool, which is where we spent most of our time. The high standard of service was consistent throughout the hotel, but the best service we received was from David next to the pool. He was respectful attentive, even when we weren't in his section. Nothing was too much to ask. He took the... Read more
from
Submitted on 28-07-2016
Loved our stay here! Super modern, clean hotel right in the centre of this little haven. The rooftop pool has an incredible view and the restaurant was an added bonus with delicious sushi and a great vibe. Special mention to David who took such good care of us fussy girls by the pool all day, you really made our stay!
from Montreal, Canada
Submitted on 31-07-2016
After an issue with our room on the first night, the issue was handled with great professionalism and care. The beach house offers a more relax environment than the main building. In each of the building everything is clean, nice and of high quality. Thanks to the assistant manager, Miss Yared for her professionalism, smiles, advice.
from Saint-Lambert, Canada
Submitted on 31-07-2016
The Thompson hotel is an extremely beautiful and modern hotel located right in the center of Playa del Carmen. You'll find the most amazing staff at this hotel. If you're looking to find kind, friendly and helpful service, go there. We spent the first night in the main building, and got transferred to the beach house for the rest of our stay for a more quiet and zen environment. The room was gorgeous, spacious and the bed was super comfortable. The hotel is walkable distance to everything. We ab... Read more
from Miami, Florida
Submitted on 31-07-2016
This was my second visit to the Thompson Playa. The first visit back in March with the Second the end of July. During both stays the the experience was incredible. The first time I stayed at the Beach House on the water. Here the vibe was more relaxed with a beach focus; the second visit I stayed at the larger faculty located at the center of 5th ave. It is the best of both world because there are two facilities separated by a block of of both high stores brands as well as authentic Mexican ... Read more
from Lafayette, CA
Submitted on 02-08-2016
The hotel is right on 5th Avenue. The rooms were very well decorated, beautiful and interesting artwork and interesting coffee books. The beds and bed linen were very comfortable. The rooftop pool is amazing. We got one of the rooms on the 1st floor away from the bar street and rooftop music so it was fairly quiet. Wifi is good. Overall the "infrastructure" of the hotel was nice. The lacking was the service. The staff don't seem to be trained and care. Everyone is friendly and greets you with ... Read more
from Atlanta, Georgia
Submitted on 02-08-2016
Oh my gosh, where do I begin with my review of this fantastic hotel? Staying at the Thompson was an experience like no other! First off, the location is right in the center of everything! Restaurants, the mall, souvenir shops, the beach - anything you could want and/or need is just a skip away. You are right on 5th avenue - it does not get any better than this. The hotel staff is AMAZING! From the front desk staff (Jorge is so sweet and accommodating) to the bell staff (Brandon was GREAT - so ... Read more
from
Submitted on 03-08-2016
One of the best beach hotels I have ever been. the service was 5 star all the time. When you go to the roof pool ask for "Polly" she's the best period! There's no need to go the beach club because all the fun is at the hotel, specially when the DF Shemaya is playing at the pool. The Thompson Hotel has the best location ever, you can return crawling form one of the nightclubs and you'll be at 5 minutes walking distance, FROM YOUR ROOM! The Catch restaurant is amost for dinner!
from New York City, New York
Submitted on 03-08-2016
The hotel is in the heart of Playa del Carmen and has an incredible rooftop pool and bar. The lounge chairs are gorgeous and modern, and the pool played great music all day long. The room itself is beautiful, new, and extremely modern. We loved it! The staff is extremely friendly, esp. the waiters on the rooftop bar. My only complaint is that the bartender at the swim up bar wasn't so friendly and couldn't understand basic English such as "how much is a mojito." For a modern luxury hotel, I woul... Read more
from Miami, Florida
Submitted on 03-08-2016
We just returned from a great 4-night stay at the Thompson in Playa del Carmen. We stayed at the city location and our Panoramic Suite (Rm#106) was nothing short of incredible. Certainly not for those people that wanted to sleep peacefully early (which was not us) - as you are truly able to hear the noise of the street but that did not bother us one bit. We also spent a day at the Beach House which we also loved. It was not at all as remote as I had pictured it and still very much walkable to ... Read more
from Washington DC, District of Columbia
Submitted on 04-08-2016
Stayed at the Thompson July 22-26 to celebrate a birthday. We originally booked into a hotel in Cancun but after making a day visit to Playa del Carmen, we checked out after one night and moved to the Thompson. It was THE most incredible and relaxing vacation. Playa del Carmen is a gem: shopping, dining (Mexican to Italian and everything in between), beaches, weather, and people were all amazing. The hotel is spotless, the rooms large and comfortable, the amenities second to none. Every sin... Read more
from Miami
Submitted on 04-08-2016
I loved this boutique hotel with 5 star resort luxury. Service and staff were great! Thompson Beach House is located off 5th Avenue and right on the beach, so you can walk to all shops and restaurants and enjoy the beach club or terrace during the day.
from New Jersey
Submitted on 06-08-2016
One of the best Hotel I've been to so far. Great amenities, Professional personnel, Super clean rooms, Nice sea view, Great Restaurants, Nightlife, Wonderful infinity pool, etc. I would recommend this Hotel to all of my friends. Thank you Hotel Thompson
from San Francisco, California
Submitted on 06-08-2016
I'm not one to usually write hotel reviews but felt compelled to leave a comment on my great stay at Thompson Playa Del Carmen. As someone who has set foot in more 4-5* hotels than I would like to (thanks to business trips), the Thompson is definitely one of top hotels I have stayed at. ROOM Despite ongoing construction and proximity to bars, there was limited noise in our room which other reviewers had trouble with. We only had the occasional sound of faint drilling that lasted several minute... Read more
from Palm Springs, California
Submitted on 06-08-2016
The Thompson Playa del Carmen is an Oasis of Cool in the midst of the bustling 5a. Avenida. The super polite and good looking staff, the uber chic interior design and the Thompson signature scent lingering around the lobby made us feel refreshed after the 45-minute drive from Cancun's airport. There are two buildings to this property, one on the main street right in the middle of the action and another one right on the beach. We loved both scenes. The food served here is not only pretty but tas... Read more
from San Antonio, Texas
Submitted on 07-08-2016
Fabulous stay at the Thompson-exceeded all our expectations. The staff is phenomenal; from the time we arrived, Jorge at front desk and rest of the staff showed their awesome customer service! Eduardo cleaning our room and being so nice and willing to help answer our questions on how to get around locally-we truly appreciated that. The rooftop pool is an incredible place to spend your day-Edgar Pech and his colleagues were super-wonderful, best service ever! This hotel is centrally located-clos... Read more
from Las Vegas, Nevada
Submitted on 09-08-2016
We recently stayed at the Thompson for 7 nights. We were impressed from the moment we walked in, it reminded us of a Vegas hotel!! The staff was great and so accommodating with every request. The rooftop pool was amazing with a great view of the ocean!! We can't wait to go back, book your vacation at the Thompson, you won't be disappointed.
from Tel Aviv, Israel
Submitted on 11-08-2016
We just came back couple of days ago from Playa del carmen. From the reviews and photos I saw prior to our arrival I understood that this would be a classy hotel to stay at. Well... The hotel exceeded our expectations. We got a room on the second floor with a balcony, the rooftop, the beach house, and of course the staff were absolutely amazing. One of the best hotels I stayed at. Totally recommend it!
from
Submitted on 11-08-2016
Amazing experience in this Thompson hotel. The rooms are very modern and clean with a really attentive staff. Sinai at the Desk was really helpful and always here to help. The swimming pool in the rooftop is very nice and offers an amazing view. We will definitely come back to this hotel.
from Tijuana, Mexico
Submitted on 11-08-2016
i have now stayed at the Thompson several times, and each time it continues to surpass my expectations. I have stayed at several of the higher end hotels in Playa and none compare to the excellence of this hotel. The staff, notably Sinai, are all very attentive and pay careful attention to each detail. Carlos, one of the managers, is truly exceptional. I met him my first trip to this hotel and he has helped me with everything from reservations to making sure my stay with my family was everythin... Read more
from
Submitted on 11-08-2016
This is a boutique style hotel right in the middle of Playa Del Carmen. Staff is beyond helpful and attentive. The location is perfect because it's right in the middle. You can walk a few blocks and come back for a washroom break or rest easily. The roof top pool is very clean, modern and quiet. The rooms are very nice and clean. However, because of its location, it is noisy at night. And there is not much of a view. But again, it's so convenient you can walk out to the beach house for the vie... Read more
from
Submitted on 12-08-2016
I started with only 2 night "to try" at the Thomson Hotel and I appreciated it so much that I extended for 5 more nights. Services, people, atmosphere ... Everything was perfect. Everybody takes care of you. I recommend it if you want a pleasant stay in playa Del Carmen.
from
Submitted on 14-08-2016
This is a great hotel with a great location and has amazing roof top pool, the staff is super super friendly and the food is delicious as well. As it was our anniversary trip we decided to stay in a luxurious all inclusive hotel from playa del carmen, since we arrived very late the first day we decided to stay in another hotel, luckily it was the Thompson Hotel, we woke up early and enjoyed the pool all morning to the point we did not want to leave but we had to since we already had our reserv... Read more
from nyc
Submitted on 16-08-2016
Just stayed at this amazing property for 5 days. First of all, the location was perfect. You have great restaurants, nightlife, and high-end shopping all right outside your door. The hotel decor is cool & hip. The rooms were amazing, thanks to Carlos and Chris we were upgraded to a beautiful corner suite with a plunge pool on the terrace. The rooms were beautifully appointed and had a very nautical feel. The hotel amenities were great. We really enjoyed the roof-deck pool which had gorgeous ocea... Read more
from
Submitted on 30-08-2016
First off all the hotel style is kind of unique with a small beautiful Reciption area and very modern rooms and a spectacular pool and view on the main building . The beach club is well designed with a comfortable beach beds and a very nice restaurant . The jewels of the hotel is the staff the are all will trained and trying their best for customer satisfaction . Special thanks to special staff ... David at the pool and his supervisor Christian and Jefferson and his supervisor Catalina at the ... Read more
from Brooklyn, New York
Submitted on 01-09-2016
My girlfriends and I stayed at the Thompson for a bachelorette party this past weekend. The hotel was located close to all restaurants, clubs, shopping and within walking distance to the Thompson Beach Hotel (beautiful!!!!). The entire staff was extremely helpful; thank you Sinai, Jorge, Daniela, pool staff and bellmen to ensure we had a wonderful experience! The food at the hotel was incredible!!! Dinner at Catch is a must and is located on the rooftop. I also highly recommend trying Harry??... Read more
from London, United Kingdom
Submitted on 04-09-2016
The best location, right in the city centre. No noise at night though which is great. Beautiful roof top pool with fantastic staff, David was so helpful and friendly and made our days so relaxing. Also it is ideal for late afternoon sun and there are sun beds in the pool with views of playa fel carmen. The food is outstanding. Catch restaurant on the roof is well known with a few around the world and is top quality with beautiful views. As guests we just walked in with no booking. Nice buzz ... Read more
from Istanbul, Istanbul, Turkey
Submitted on 05-09-2016
Amazing rooftop pool that lets you escape the city below while enjoying the ocean view, delicious cocktail and the service. I am looking forward to staying at other thompson hotels if they are all like this! There was construction going on my side of the room when we stayed in February, and when we complained the next day we were moved immediately! Now that's service!
from
Submitted on 05-09-2016
The hotel is a five minute walk to the beach property, but don't let that dissuade you! It's an easy walk. Hotel is located in the middle of 5th, where all the action is. Our balcony overlooked the street. Our room was quiet and the furnishings were impeccable. And it's close to the clubs, if that's your thing! The hotel roof top pool was fantastic The staff at both hotels were friendly but professional. Looking forward to our next stay!
from Green Bay, Wisconsin
Submitted on 10-09-2016
This is a typical Thompson Hotel...PERFECT. I will admit I am a BIT obsessed with Thompson Hotels, but man, you have to be here to believe it. My husband took me here for a birthday and wow, worth the wait.
from Dallas, Texas
Submitted on 12-09-2016
Came for a long weekend birthday celebration. Stayed in the hotel - not the beach house. Great! Fantastic service (shout out to Sergio at breakfast and David at the pool! - everyone on staff is great!) Went to the beach house for the afternoon and had a great experience too. (Order the lamb Kabab with rice!) Crazy 5th ave is at your feet, pool with tunes above, but a quiet and super clean room is a great retreat. Definitely recommend.
from Dallas, Texas
Submitted on 12-09-2016
As a part of a group of travel agents who had just completed 14 resort tours in 3 days, a small trio of us wanted to go into Playa. One of the agents had seen a webinar on the Thompson and we wanted to check it out. Please note this was of our own accord and we have no relationship with this property, other than our own curious nature in continually seeing what the market has to offer, We arrived, unannounced, and asked if we could tour the premises and rooms and we were impressed with the acco... Read more
from Santa Barbara, California
Submitted on 13-09-2016
We have traveled around the world and I have never been treated with such amazing grace and hospitality. Everything from the beautiful rooms to the pool, to the food, to the beach house, we are blown away! Jorge Chavez checked us in both of our stays and seriously made my birthday and our entire stay AMAZING. Seriously he became our best friend by the time we left back home. Such an amazing spirit and person. I am making a point to come back here just to see our friends that work here again and ... Read more
from uk
Submitted on 16-09-2016
We were treated like royalty from arrival. The hotel is super chic with a fantastic atmosphere, thanks to the friendly and genuinely attentive staff whom now I consider my friends. The food is A1, the rooms are top class and the rooftop terrace is arguably the best place in the whole of Playa Del Carmen. Sincere thanks to Carlos (GM) who made our stay extra special. Can't wait to come back soon. Cheers!
from Mexico
Submitted on 18-09-2016
I'm actually here now. This hotel is quite "pretty" but way overpriced. I think they are confused about their location and think they are in South Beach or somewhere. It's very pretentious, or at least trying to be. First off, there is no parking. They said they had a valet at $23usd per day, which we never found. There is a parking garage behind the hotel on 10 th for about $10 a day. Then at check-in, they said we had to pay an extra $23 a day for the "resort fee". Even though this is not ... Read more
from
Submitted on 19-09-2016
We arrived to the hotel on Thursday night with an upgrade, a beautiful room with great amenities. We had dinner at Catch which is a MUST, great food and service. The rooftop top pool is spectacular with nice cabana's, TV, daybed and everything you need. The staff is attentive, friendly and genuine. Shopping and restaurants at your door steps..... Fun, great energy is 5 Ave. we are definitely coming back soon.
from
Submitted on 19-09-2016
Just returned from Playa del Carmen and our group visited Thompson every day. To the bar in the rooftop to dance, we ate at Catch (delicious) and on Saturday we were at the rooftop pool with David and Edgar impressive service. One in a million kind of service. Great experience!
from Fort Worth, Texas
Submitted on 21-09-2016
The hotel is very clean, modern and in the center of Playa. The staff is extremely accommodating and Carolina (front desk) went out of her way to have some chocolate and champagne delivered to the room for my wife's birthday. She even managed to find a flower shop that delivered a beautiful bouquet--on a Sunday!! Their sister hotel is within walking distance and guests have access to the facility, including the rooftop pool. Don't miss it! It's well worth it! The negatives would be the followi... Read more
from Tamarindo, Costa Rica
Submitted on 22-09-2016
I stayed at the Thompson Playa Del Carmen recently with my friends for my Bachelors Party. Carlos, the GM and his team went out of their way to make my once-in-a-lifetime weekend incredible. Every member of this happy, well-trained team made us feel welcome, treated us like family and went out of their way to cater to our every need. The hotel is beautiful, well managed, modern and really well decorated. The rooms have everything you could ever need in them. The pool area is a great handout spac... Read more
from
Submitted on 24-09-2016
Partner and I stayed there for a week in August. The rooms are comfortable and well designed. Special shout out for lighting design. Service was flawless, every staff member went out of their way to be welcoming and helpful. George especially was very friendly. We also took advantage of the beach house, which was a huuuuuge plus. Would love to go back.
from
Submitted on 28-09-2016
Stayed 9/02/- 09/06/2016. The staff, the room, the food are just impressive. Everything about the onsite service, attention to detail and overall hotel services were beyond our expectations. We were treaded as though we were the only people at the resort, with an eye for detail. For example, we preferred to walk to the local coconut hut every morning for a fresh coconut and a walk. the next day we were delivered fresh coconuts to our door, throughout our stay. The recognize every aspect of your ... Read more
from
Submitted on 05-10-2016
We went on a couples vacation late September, we were worried about the weather but it only rained twice in the 5 days that we were there. The staff were super helpful! They basically treated us like we were the only people in the hotel. The food, the service, the view, everything was superb! I would rate my experience 5/5!
from San Diego, California
Submitted on 06-10-2016
I stayed here with 3 friends to celebrate a birthday and it was so perfect for our group. We stayed at the hotel a block from the ocean but spent a ton of time at the Beach Club (quick 3 minute walk) on the ocean. The service, rooms, staff, restaurants, etc. could not have been better. The food was incredible and we felt completely taken care of the entire time. Zero complaints - would stay here again in a heartbeat!
from
Submitted on 06-10-2016
A great and beautiful hotel. Excellent service. Especially thanks the staff: Sinai, Miguel , Carolina and Fredi from the pool !! warmly recommended! Luxurious rooms, comfortable beds great pool! ...................................
from
Submitted on 07-10-2016
Best position on Playa Del Carmen. They got the best nicest stuff members ! Helping you on everything you need! Rooftop is awesome great atmosphere! Don't think twice if you are coming to Playa this is the hotel to be in.
from New York City, New York
Submitted on 10-10-2016
Stay at Thompson early October, we were there for our birthdays. We were welcomed with Champagne and Birthday cake what a surprise!! The staff at front desk and pool area are the best, they make you feel like you are the only one there.the rooms are beautiful with great views of 5th ave and the ocean. A special thanks to Barbara at front desk and Eric and Freddy at the pool! Can't wait to go back!!!
from New York City, New York
Submitted on 12-10-2016
First time staying at this beautiful place, when we arrived we were greeted by Sinahi, she was such a warm, bubbly and helpful young lady, she made our check in fast and smooth while we were drinking a couple o margaritas that she had ordered for us. This place is beautiful, very private, large rooms with big bathrooms and very comfortable beds. The pool area is amazing, seating on the rooftop where you have an incredible view of the town while you sip cocktails and listen to the music. Location... Read more
from London, United Kingdom
Submitted on 12-10-2016
We stayed at the Thompson Hotel Beach Houses and frankly had a fabulous time. The location, food and service were outstanding. Faultless in fact. The Beach Houses have a very different vibe to the main hotel but both were very cool in their own way. The food and service at Catch Restaurant and at the beach and around the pool was remarkably friendly and efficient. You had the distinct impress that they only wanted to please the guests and enjoy the experience themselves. A special mention has to... Read more
from New York City, New York
Submitted on 13-10-2016
I stayed at the Thompson Playa Del Carmen for my Bachelorette party Sept 29-Oct 2nd. I simply can not say enough good things about my overall experience here! The hotel itself is absolutely gorgeous. The staff was always SO friendly and accommodating. I tend to be an extremely tough critic with high expectations and not once over the course of my stay was I disappointed with anything. The location is PERFECT and the staff at the front desk was SO helpful with recommendations in the area and even... Read more
from
Submitted on 14-10-2016
We staid at the Thompson hotel for 4 nights after we stayed the night before in a different hotel in playa. The hotel is new and very modern, the pool is amazing (on the rooftop) and quiet. The room was big and the bad was very comfortable! ANAHI from the reception was absolutely amazing, helpful and gave us an amazing service and good feel.the location is perfect 2 minutes walking from the beach, the shopping center, the bus station and everything you need. Im definitely recommending about thi... Read more
from Mexico City, Mexico
Submitted on 16-10-2016
The staff is fantastic! David at the rooftop treated us so great! And the rooms are super comfortable. The food at catch is recommended and having wine at the rooftop with dinner to enjoy amazing views of playa
from Miami, Florida
Submitted on 19-10-2016
We just completed a 4 night stay and overall we had a good stay. The Good: Location- we stayed in the building with rooftop pool and it is in the perfect location in relations to 5th Ave. It is right in the middle of 5th Ave so very central and close to everything. It is a 5 minute walk to the beach house. Design/ Decor- Hotel is beautifully designed and decorated. I loved all the design details and the rooftop pool is something straight out of a design magazine. The beach house is equally be... Read more
from
Submitted on 23-10-2016
I must say that this was the best location to dance in Playa for young females looking for a great nightlife. Bernie was by far the best host and manager. He even cleaned off two seats for me and my friend after it rained.
from Astoria, New York
Submitted on 24-10-2016
This is the second time we have visited this property this year, that in itself says a lot!! From the moment we arrived at the Beach House property we were provided a nice glass of rosé from Mexico. The room was great, overlooking the beach and pool area. The daily tequila tasting definitely was perfect, and the way it was presented to us and a few other guests was extremely informative about tequila. The staff was super friendly, always greeting us with a warm welcome each time. The food ... Read more
from
Submitted on 27-10-2016
This the best place to stay in Playa del Carmen, excellent service, good food, comfy bedrooms, just luv it!!!! ??????? If you're looking for party ask for a guy called Aaron, he's your guy!!! I have so much fun in the pools, it's the best place to spend the night... I'm definitely coming back ???
from
Submitted on 29-10-2016
While we spent time at the Roof bar and pool, David Jesus was hands down the best waiter we have seen in a while. Awesome service. The music and atmosphere was fantastic and gave the place a classy but chic feel.
from
Submitted on 30-10-2016
This is an awesome place. Already looking forward for repeating The staff is extremely friendly, starting by Sinai at Front desk lady. She is an extraordinary PR not only for the hotel but for local advisory and recommendations She really went the extra mile. The hotel is located in the heart of 5th Avenue, surrounded by spectacular culinary options. Although the location is not at the beach, the beach club it's at walking distance, perhaps closer to those big resorts. Food is ok and the se... Read more
from
Submitted on 31-10-2016
Had a blast at the roof patio-pool area... Music: great! Views: great! Pool side service: guaranteed by David... Amazing! Will come back very very soon! NYE...; ) Quality of all staff members: fantastic! Enjoy ...
from Birmingham England
Submitted on 01-11-2016
Well where to start , this hotel is just one word "Perfect" no person will be able to find a fault here , the service is second to none the food ,,, well thats a Massive bonus breakfast is wondrous , best Omelette I've ever had the pleasure of eating , the lads up at the pool were brilliant from David,, Freddy ,, Edgar and so many others well to be honest every single member of staff , and you will find you are bang in the middle of everything here its got to be the best holiday that I've had w... Read more
from Madrid, Madrid, Spain
Submitted on 01-11-2016
Thompson seemed like the best hotel to stay at in playa Del carmen. Not only because of our great experience but we didn't see anything else in our 4 days that would have matched up from a property perspective. Located just couple of minutes from the bus stop and in the heart of the happening street, it was very convenient. The room, bathroom, services and amenities were top class and we had a lovely balcony where we ended up spending a lot of time. We got personalized service from Sinahi and te... Read more
from
Submitted on 03-11-2016
Great 5 star all the way! Don't really know what else to say; other than it was perfect in every way. Favorites include infinity pool, bars, Catch was excellent. Really just perfect in every way. Go see this fantastic place!!
from Chicago, IL
Submitted on 03-11-2016
We did not stay at the hotel but enjoyed a wonderful dinner at Catch, the Thompson hotel's rooftop lounge and restaurant. The hostess seated our 20 person party quickly. We received exquisite service throughout our multi-hour, multi-course dining experience. Several members of our party brought infants. The restaurant was very accommodating to those in our party with small children - even though children / families are clearly not their demographic. All of the food was fresh and delicious. Ever... Read more
from Washington DC, District of Columbia
Submitted on 05-11-2016
Great location. You will be greeted well. Freezing rooms when you get in. Nice amenities. Poor shower water pressure. I switched off air conditioner- the room was smelling musty. Did complain to front desk. They started air conditioner again. Evening the door personnel become bouncers. Even if they recognize you, they repeatedly ask if you are a guest and your room number!!!! Understand security is needed but no need to repeatedly ask once you recognize. The place is expensive compared to ot... Read more
from
Submitted on 05-11-2016
We didn't stay at the hotel but we visited the rooftop terrace and pool. The view is stunning. The furniture is very modern and it creates a great atmosphere. Our waiter was David, which was very attentive, fast, friendly and funny. We highly recommend this place.
from Cincinnati, Ohio
Submitted on 06-11-2016
The property is spectacular, service (particularly Julia) is terrific and the staff really goes above and beyond to help with any issues. I gave this 5 stars, because we had an amazing experience. The location is great for being able to walk to restaurants, the beach, the ferry or anywhere you want to go in Central Playa del Carmen. The one huge watchout is the noise. We stayed in room106 (room was amazing!!) that is above the H&M store. That corner of the property is LOUD. You hear non stop mu... Read more
from
Submitted on 08-11-2016
Definitely the best hotel in Playa del Carmen, a boutique hotel with lovely stuff, great rooms which are very clean and well designed. The pool was great and also the beach house was a very nice place to spend the day, we will come back!
from
Submitted on 09-11-2016
My and I came to Playa del Carmen without any idea about the place, besides the fact that it's very touristic, which made us fill a bit uncomfortable, since we were on our honeymoon, and were looking for a relaxing time. We booked a room for two nights at the Thompson, solely on the pictures from trip advisor, and oh boy how amazed we were! The hotel immediately upgraded us to the beach house, where the rooms are absolutely fantastic! Maybe the best we had on our honeymoon. The service was exce... Read more
from Scottsdale, Arizona
Submitted on 09-11-2016
Went here more out of curiosity. I did not stay the night, only visited the rooftop Pool/Restaurant/Lounge. Anytime, day or night this place does not disappoint! The views looking toward Cozumel are great, and the atmosphere is awesome. This would be an excellent place for a date...but caution, if you've grown used to Mexican prices you may be in for sticker shock. But, it is such a nice place, I'll be back!
from rosh haayin
Submitted on 10-11-2016
This is a true 5 stars hotel with excellent service and excellent rooms. There is a gym and a roof top beautiful pool (which we didn't try) and a nice luxurious beach house which we hanged in all day. The restaurant of the beach house (C-Grill) is fabouls, serving top level sea food, snacks and cocktails. The staff is nice and helpfull. The room is being cleaned twice a day. Bottom line - an amazing hotel in a more then reasonable price
from San Francisco, California
Submitted on 10-11-2016
I stayed at the Thompson play del Carmen for 5 nights and it was truely spectacular. I travel +100 days per year to know hotels well and this was one of the best I've been to. Not to mention the location in general. There isn't a better located hotel in the area and the hotel itself is beautiful. The luxury king room is large, bed fantastic and extremely well designed (including balcony area) The pool deck is the absolute highlight, with amazing views over the town and ocean and plenty of ... Read more
from
Submitted on 12-11-2016
My wife and I planned a quick get away to celebrate our 20th Wedding Anniversary; and could have not been happier with the Thompson Playa Del Carmen. From the moment we entered this beautiful boutique hotel in the heart of Playa del Carmen, we were greeted with warm smiles and the most friendly staff. Special mention to Anahi for a very warm and welcoming check in and her very sweet 20th Anniversary surprise sent to our room. Anahi was also amazing at handling some travel logistic challenges we... Read more
from New York City, New York
Submitted on 13-11-2016
I traveled to Thompson in Playa del Carmen for 5-nights in mid October. The hotel itself is beautiful, the staff is amazing, the food is amazing, and everything is brand new and high quality. They had amazing customer service details such as leaving us small notes in the room with the next days weather forecast, helping us arrange tours and transportation, and giving us local restaurant recommendations. Overall the experience was nearly perfect, but I do have some constructive criticism: most of... Read more
from
Submitted on 13-11-2016
In a nutshell, this is by far the best hotel in Playa. Perfect for mid-age people who loves a modern and classy hotel style. Ask for Gerardo ( front desk manager) and also for Simón and Paco ( roof bar tenders ). ??????????
from
Submitted on 14-11-2016
The Thompson was absolutely wonderful. The entire staff was friendly and accommodating. The grounds of the hotel were striking. The roof top pool offered wonderful views of the city below. Although everyone was great, a special mention goes out to Emmanuel for making our arrival, stay and departure one to remember. He was accommodating and never said no, his repose was always "let me see what I can do" and he made it happen. Si Neayee (soon sorry if this is misspelled) stayed in constant c... Read more
from Vancouver, British Columbia, Canada
Submitted on 15-11-2016
The hotel is beautiful, the rooms are great, the staff is so friendly and the roof top pool is amazing. However, there are a few things you need to know... There are two Thompson locations, one is located on the beach next to a hotel under construction and it was flippin noisy. The other is located off of 5th Ave above Calle Corazon Mall ...also flippin noisy. We stayed in the Thompson off 5th Ave. The hotel has 2 levels with rooms, the 3rd level is the roof top pool. All the rooms had balcony... Read more
from Miami, Florida
Submitted on 16-11-2016
The hotel is just absolutely fabulous. Amazing decor, location, convenient, romantic. The attention to details is A+. I will strongly recommend it. We went to visit the beach house location and we were glad we went for the main location at 5ta. Avenida. I've been working in customer service for over 20 years. I just had a incredible experience at this hotel in every sense. All the things that I expected in a hotel I founded them there and the customer services was just out of this world. I've... Read more
from Belgium
Submitted on 16-11-2016
The place is a brand new luxury / lifestyle hotel right on the Avenida 5. Given the way the building is constructed your chances are 99% to be street facing. Regardless of what floor you are on you will not be able to escape the massive street noise. I am not talking street noise as in people screaming, chatting, am talking live bands as if they were "performing" in your room. I am not a light sleeper but this is simply ridiculous. The hotel is definitely 100% accountable as the windows are sin... Read more
from Leeds, United Kingdom
Submitted on 19-11-2016
Booked into this hotel as an end of holiday treat after being impressed by the rooftop bars and pools. Checked into a corner panoramic suite for 3 nights. Room was fantastic and had a huge wow factor with a huge balcony with plenty of furniture on it and a large hot tub at one end. Views over the main street and out to sea. Roof pool is simply stunning and David who looked after us was first class and very attentive. Daytime reception and concierge staff were all friendly and very helpful. With... Read more
from Los Angeles, California
Submitted on 21-11-2016
ignore any review that is not favorable of this hotel. This property offers a mix of both a resort and hotel vibe. We were a bit hesitant in booking, but the moment we arrived, we knew it was a great hotel. Great pool scene, excellent staff, delicious food. Be sure to use the Beach house property. The hotel is only 3 blocks from the beach, we enjoyed the ability of walking everywhere, versus being trapped at a mega resort. The hotel is lively, sure there is street noise but nothing t... Read more
from San Juan, Puerto Rico
Submitted on 22-11-2016
I stayed last weekend at the Thompson Playa del Carmen hotel with a group of girl friends and had the best experience. Everyone was very friendly while helpful and always trying to accommodate our needs. The rooms are very modern and comfortable with great balconies, love the rain showers. The Thompson has the best location of Playa, next to stores, best restaurants, bars and clubs, you can walk everywhere and is very safe. Their rooftop pool is amazing with marvelous panoramic views and great... Read more
from
Submitted on 23-11-2016
The Thompson in Playa has all of the things my wife and I like in a hotel , on the surface anyway. We are yearly visitors to the PDC area and have looked for a contemporary/modern hotel with nice amenities. The Thompson is as close as I think we will get. Value for your dollar is lacking here, or for us anyway. We paid an average of $500 a night for a "suite". I put that in parenthesis because the suites we had were both one room. In my book, a suite has a living room and a bedroom separated by ... Read more
from
Submitted on 23-11-2016
I was invited with a group of friends to spend the weekend at the Thompson Hotel. The experience was great and it surpassed my expectations! The facilities of the hotel are beautiful. Not only the rooms, but also the rooftop pool which was my favorite part. The location of the hotel is great, with a variety of restaurants and stores nearby. Service was excellent!! Everybody was willing to help and eager to anticipate your needs. Definitely going back soon!!
from San Juan, Puerto Rico
Submitted on 24-11-2016
Excellent hotel with a great location in the middle of Playa but at the same time very private. Great attention by all the staff (door, front desk, housekeeping, dining, pool) with that particular aattention to details that make you feel pampered such as being in an exclusive spa. Spacious rooms very well kept. Love the hotel relax but elegant ambiance (multisensorial) a result of innovative decoration and beautiful furniture. Excellent dining service. Playa, as a destination, has a l... Read more
from
Submitted on 26-11-2016
My family and Me had a wonderful experience in this hotel, everything was perfect, staff was very professional and kind, specially Ms. Yared, she was so nice to us. Location is perfect. We will stay here again!
from Toronto, Canada
Submitted on 27-11-2016
We just returned from our 2nd stay at the Thompson and let me tell you it was better than ever! I can not say enough about this hotel, the food, rooms and staff. First of all, it is pet friendly! I am a frequent traveller with my dog and the Thompson is a great place to stay with your little furry friend. The food is outstanding. From the Beach House dining, to "Catch" (the rooftop gourmet restaurant) and even the room service - it's all top notch. The rooms are spacious and have a contemp... Read more
from NJ
Submitted on 28-11-2016
This is a "boutique" hotel in the center of Playa del Carmen. The rooms are large, with a balcony and all have nice views. The bathrooms are modern with showers and excellent toiletries.The service is excellent, very personal and professional. We received excellent help arranging trips, restaurants and planning our day from Ms Sinahi Ochoa. Every body was fantastically helpful and courteous. It was nice not to be on an all inclusive resort. Gave us a lot of flexibility and exposure to the local ... Read more
from London
Submitted on 29-11-2016
When we arrived at the hotel our road was closed so we were dropped off around the corner however there was a concierge waiting to take our suitcases. Reception We were greeted and checked in efficiently. We were also asked to pay a fee of $23 a day for our stay for 14 nights. We advised we had emailed the company we had booked with and received confirmation that all our fees were paid. The receptionist took a copy of this email and confirmed this was ok. So watch out for this and get confirm... Read more
from San Francisco, California
Submitted on 30-11-2016
This is a ridicule. This hotel is totally empty but they put me in the first floor in the corner of the corner room (there is an extra space expandable) and they put me in this corner. I'm Asian and I bet my group is the only Asian in this hotel. I attached the view from my room. Horrible. You need to be aware of these things. 1. This hotel is located in the downtown area far from the beach. Don't be confused with the beach hose Thomson hotel. This is main hotel and sucks. 2. No shower tub. On... Read more
from
Submitted on 01-12-2016
we just wanted a nice and relax weekend me and my friend. We end up having the most beautiful suite, everything new with a big bathroom and a balcony. The rooftop pool is so amazing that we spent most of the weekend there. The staff was very nice and helpful. They sent me a surprise for my birthday! We wish to be able to go back soon !
from San juan
Submitted on 01-12-2016
Went to the Thompson Hotel playa del carmen for Thanksgiving holidays, this hotel was amazing. The staff was also 5star specially Sinai Ochoa! She took care of every petition I had and didn't let down once. The food of the hotel is excellent, the catch restaurant is a must and breakfast at the terrace rooftop is gorgeous. Don't let the front lobby of this hotel fool you. Although its beautiful, its a little tiny for what the rest of the hotel has to offer. Will definitely be back!!
from Sydney, Australia
Submitted on 03-12-2016
We stayed here after peak season so the resort was definitely quieter than we had anticipated. There was construction next door which wasn't ideal and this definitely impacted the ambience but could not be avoided. The flexibility of having both the beach house and the main hotel was great but I'm glad we stayed at the beach house instead of the main hotel - I think the latter really is better for someone looking for more of a party vibe. We arrived and the room allocation was on the ground fl... Read more
from
Submitted on 03-12-2016
My friends and I stayed at an airbnb near The Thompson. We decided to do the day pass to the pool and had a great time! It was $50 per person. $40 went towards food and drinks and $10 was to enter. Even though we all drank a ton and ordered food, we didn't end up going over the minimum. There was a nice assortment of drinks and the food was great. David tended to us all day and was absolutely amazing! He was so attentive and prompt and took some awesome photos of us! I would definitely go back! ... Read more
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