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Ends Tonight: Half-Price Mexico Sale

Thompson Playa Del Carmen

Cancun, Quintana Roo, Mexico (CUN)

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Hotel + Flight from
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Based on 495 reviews
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Room & Rates
Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 king bed
517-sq-foot (48-sq-meter) room, furnished balcony with courtyard views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Suite, City View

Suite, City View

1 king bed
883-sq-foot (82-sq-meter) room, furnished balcony with city views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Living room; rollaway/extra beds available on request
Non-Smoking, wheelchair accessible
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Panoramic Suite

Panoramic Suite

1 king bed
1098-sq-foot (102-sq-meter) room, furnished balcony with partial ocean views

Relax - Private spa tub
Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Living room and yard; rollaway/extra beds available on request
Non-Smoking, wheelchair accessible
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Luxury Room, 1 King Bed

Luxury Room, 1 King Bed

1 king bed
517-sq-foot (48-sq-meter) room, furnished balcony with courtyard views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Luxury Room (Top Floor)

Luxury Room (Top Floor)

1 king bed
538-sq-foot (50-sq-meter) room, furnished balcony with courtyard views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Luxury Room, 2 Queen Beds

Luxury Room, 2 Queen Beds

2 queen beds
549-sq-foot (51-sq-meter) room, furnished balcony with city views

Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
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Suite (Thompson)

Suite (Thompson)

1 king bed
850-sq-foot (79-sq-meter) room, furnished balcony with partial sea views

Relax - Private spa tub
Entertainment - Free WiFi and wired Internet access, 55-inch flat-screen TV
Food & Drink - Minibar
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Living room and yard; rollaway/extra beds available on request
Non-Smoking, wheelchair accessible
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Thompson Playa Del Carmen
5th Avenida Norte Por 12<br/>Norte y 14 Norte, Playa Del Carmen, Mexico 77710

Rooms
Make yourself at home in one of the 119 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Rec, Spa, Premium Amenities
Be sure to enjoy recreational amenities, including a nightclub, an outdoor pool, and a 24-hour fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

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Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 250 and MXN 1000 per person (approximately)
  • Airport shuttle fee: MXN 2550 per person (roundtrip)
  • Rollaway bed fee: MXN 660.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Night Club
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Shopping
  • Shuttle To Airport (surcharge)
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 495 reviews
from Hermosillo, Mexico
Submitted on 02-10-2017
The hotel staff it's amazing ! You feel like your with a really cool profesional family ! They take care of literally everything you need it's like they read your mind ! Very nice and warm ! The staff takes care of the hotel so amazingly its sharp yet warm ! Best hotel in Playa del Carmen by far !! If you're visiting playa you MUST stay here comfy cool and safe you cannot live playa any other way !
from
Submitted on 02-10-2017
Great location, comfortable, clean and hip. The staff is amazing also the restaurants are the best in town, the rooftop terrace it's the best experience in playa. Great for business or pleasure, it's a must when in vacation in the Mayan Riviera!
from Atlanta
Submitted on 02-09-2017
I did a 3 night short break and had an outstanding experience. Both property locations, the food, the overall experience and especially the staff were all first class. I've stayed in resort locations all over the world and this rivals anywhere else I've stayed including Europe and Asia. Attention to detail in every aspect. I will definitely be returning! A special thanks to Leslie for my check-in and ongoing service at the main hotel as well as to Catalina managing the beach restaurant and bar.
from Mexico City, Mexico
Submitted on 02-09-2017
The Thompson in Playa is a beautiful hotel, with well designed rooms and an amazing rooftop pool with an ocean view. The staff is friendly as well, always apologetic for the shortcomings I'll refer to next: - Upon arrival the room keys were not working, so it was necessary to look for hotel personnel to get Into the room throughout the afternoon. - when we tried to get room service, the phone lines weren't working either. We even tried calling from our cellphone with no luck... had to go the lob... Read more
from
Submitted on 02-07-2017
Had a great experience. The staff was extremely helpful and friendly. The room was comfortably large enough for three friends to stay. We were also welcomed at the beach location with friendly staff and good service. You are able to charge to your room at both locations. It was a bit noisy at night but we knew that going in. Also enjoyed the rooftop pool and bar. Drinks are pretty expensive compared to the rest of the area. The location is perfect.
from Zurich, Switzerland
Submitted on 02-07-2017
The hotel is perfectly located in the center. We loved the hotel design - very modern yet edgy. The room was very spacious and clean, beautifully decorated and with a gorgeous smell. The hotel staff was welcoming and friendly. We enjoyed the evening drink on the rooftop and a swim and sunbath in the rooftop pool. Some tranquility in a busy and noisy Playa. The hotel is missing a nice hotel beach. 2 seperate building make it a bit difficult to use both facilities.
from
Submitted on 02-06-2017
The guest services supervisor Anahi was amazing, very friendly and efficient. Excellent facilities, cleanliness is very good and the attention excellent. 100% recommendable. I hope to come back soon..
from Chicago, Illinois
Submitted on 02-06-2017
Wonderful stay at the Thompson Playa Del Carmen. Beautiful Property - Fantastic Location. The rooftop is amazing (Pool & Lounge Level). Loved the beachfront property (Thompson Beach House). Excellent food!
from
Submitted on 02-01-2017
Great people, great place! Love the rooftop pool with a view of the street and beach and that we had full access to other Thompson on the beach which is just a couple minute walk. Location was perfect, in the middle of everything. Room was ideal with couch and balcony and is modern and attractive. Can't wait to go back and I only would consider staying there.
from Malmo, Sweden
Submitted on 01-29-2017
We stayed over for NYE celebration and it was a nightmare, terrible organisation and terrible service. Noisy rooms, below average food and not a nice environment, it is just fair to be very demanding considering the prices they charge and reputation of an amazing chain like Thompson. The staff at the front desk were extremely rude and the hotel smelled like vomit, it is a great location though but still it doesnt make up for the terrible environment inside, at least during NY 2017. A couple of t... Read more
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