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$0 Down Weekend Flight + Hotel PKGS

The Royal Playa del Carmen All Inclusive Spa & Resort

Abreojos, Mexico (AJS)

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Based on 13468 reviews
Room & Rates
Junior Suite, Ocean View (Royal)

Junior Suite, Ocean View (Royal)

With partial views of the ocean, this room has 1 king bed or 2 double beds with pillowtop mattresses and duvets. The room measures 656 square feet (61 square meters). Lounge on the furnished terrace or balcony, relax in the private spa tub, or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. This room offers a turndown service with aromatherapy.
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Junior Suite, 1 King Bed (Royal Beachfront Walk-out)

Junior Suite, 1 King Bed (Royal Beachfront Walk-out)

Overlooking the beach and the ocean, this 656-square foot (61-square meter) room has 1 king bed with pillowtop mattress(es), pillow menu, and duvet. Lounge on the furnished terrace or balcony, or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, hair dryer, and hair straightener. Additional bathroom amenities include bathrobes and slippers. A coffeemaker, espresso machine, and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana and exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Royal Suite, 1 Bedroom, Oceanfront (Master)

Royal Suite, 1 Bedroom, Oceanfront (Master)

Has 1 king bed with pillowtop mattresses, pillow menu, and duvet in separate bedroom. Ocean view. 1,331 square feet (124 square meters). Lounge on the furnished terrace with a view to the sea or stretch out in the hammock. The living room has an upholstered chaise lounge, a 32-inch flat-screen satellite TV with CD/DVD player and in-suite DVD library, an iPod® docking station, and a video-game console. Dual-line cordless phone with bilingual voice mail and unlimited complimentary domestic and international phone calls. Complimentary wireless Internet access provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a steam shower, a rainfall showerhead, double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. There is an additional half-bath for guests. A coffeemaker, espresso machine, and liquor dispenser are available and the upgraded minibar is restocked daily with water, soft drinks, beer, and extra premium international brands. The dining table seats 6 people and there is a kitchenette for added convenience. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana, a telescope for star gazing, and exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Junior Suite, 1 King Bed, Oceanfront (Royal)

Junior Suite, 1 King Bed, Oceanfront (Royal)

Overlooking the beach and the ocean, this 653-square foot (61-square meter) room has 1 king bed with pillowtop mattress(es), pillow menu, and duvet. Lounge on the furnished terrace or balcony or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also features exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Junior Suite, 1 King Bed (Royal Swim-Up Beachfront Walk-Out)

Junior Suite, 1 King Bed (Royal Swim-Up Beachfront Walk-Out)

This 656-square feet (61-square meter) room has 1 king bed with pillowtop mattress(es), pillow menu, and duvet. Lounge on the furnished terrace with direct access to the beach and the swimming pool. The living area has an upholstered chaise lounge, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV with CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a steam shower, double vanities with bowl sinks, makeup/shaving mirror, telephone, hair dryer, and hair straightener. Additional bathroom amenities include bathrobes and slippers. A coffeemaker, espresso machine, and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana and exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Presidential Suite, 1 King Bed, Private Pool (Royal)

Presidential Suite, 1 King Bed, Private Pool (Royal)

1 king bed

This 1,970-sq-foot (183-sq-meter) garden view suite on the Penthouse floor has a separate bedroom, living room, separate dining area, and 2 balconies. One balcony leads to the private plunge pool, while the other is furnished with a hammock or chairs. A coffee/tea maker, espresso machine, and a fully stocked upgraded bar with extra Premium International Brands is provided. A desk is offered in this room. Free WiFi and a 32-inch flat-screen satellite TV with in-suite DVD library and video-game console are provided for entertainment. A dual-line cordless phone with bilingual voice mail and unlimited free domestic and international phone calls is available to guests. A laptop-compatible safe is standard. The large marble bathroom features a steam shower and vanity corner, bathrobes, and slippers. An iron and ironing board, air conditioning, and a ceiling fan are among the included amenities.

Guests are offered a bottle of domestic sparkling wine in their suite upon arrival. This room also has a designated beach cabana, a telescope for star gazing, and exclusive access to Chef's Plate, a gourmet international haute cuisine dining experience. This suite can be connected with a Junior Suite (equipped with 2 double beds) to create a 2-bedroom Presidential Suite.

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Royal Suite, 1 Bedroom (Master)

Royal Suite, 1 Bedroom (Master)

The separate bedroom of this 1,331-square-foot (124-square meter) suite has 1 king bed with a pillowtop mattress, pillow menu, and duvet. Lounge on the furnished terrace with a view of the garden or stretch out in the hammock. The living room has an upholstered chaise longue, a 32-inch flat-screen satellite TV with CD/DVD player and in-suite DVD library, an iPod® docking station, and a video-game console. Get some work done at the in-room desk. To keep connected, a dual-line cordless phone with bilingual voice mail and unlimited domestic and international phone calls, as well as complimentary wireless Internet access, are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a steam shower, a rainfall showerhead, double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include luxury Bvlgari toiletries, bathrobes, and slippers. There is an additional half-bath for guests. To make sure you're never without a good beverage, a coffeemaker, espresso machine, and liquor dispenser are available and the upgraded minibar is restocked daily with water, soft drinks, beer, and extra premium international brands. The dining table seats 6 people and there is a kitchenette for convenience. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana and exclusive access to Chef's Plate, a gourmet international haute cuisine dining experience. In-suite check-in available.
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Junior Suite, Ocean View (Royal Swim-up)

Junior Suite, Ocean View (Royal Swim-up)

Romantic and convenient, with direct access to a semi-private pool and private bathroom from the terrace. Over looking the ocean, this room has 1 king bed or 2 queen beds with pillowtop mattresses and duvets. The room measures 657 square feet (61 square meters). Lounge on the furnished terrace or balcony or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a shower/tub combination with a jetted bathtub, double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. This room offers a turndown service with aromatherapy.
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Royal Suite, 2 Bedrooms, Garden View, Garden Area

Junior Suite, 2 Bedrooms, Garden View, Garden Area

Royal Junior Suit  Garden View (RJG)

Royal Junior Suit Garden View (RJG)

ROYAL JUNIOR SUITES CENTRAL GARDEN VIEW (RJC)

ROYAL JUNIOR SUITES CENTRAL GARDEN VIEW (RJC)

ROYAL JUNIOR SUITES CENTRAL GARDEN VIEW (RJC)

Junior Suite (Royal)

Junior Suite (Royal)

1 king bed or 2 double beds with pillowtop mattresses and duvet. 656 square feet (61 square meters). Lounge on the furnished terrace or balcony, stretch out on the hammock and enjoy the garden view. The living area has an upholstered chaise lounge, a table, and 2 chairs. To keep connected and entertained, a 29-inch, flat-screen satellite TV with CD/DVD player, iPod docking station, and dual-line cordless phone with bilingual voice mail are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service is also available.
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The Royal Playa del Carmen All Inclusive Spa & Resort
Av. Constituyentes No. 2, Playa del Carmen, Mexico 77780

Rooms
Make yourself at home in one of the 513 guestrooms featuring free minibar items and DVD players. Your room comes with a pillowtop bed. Rooms have private balconies. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort's dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Mingle with other guests at a complimentary reception, held daily. Relax with a refreshing drink from a poolside bar or one of the 6 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • A resort fee is included in the total price displayed.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • Guests under 18 years old are not permitted at this adults-only property.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Steam Room
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 13468 reviews
from kent
Submitted on 25-05-2016
We have just returned from 11 nights in The Royal Playa del Carmen. This was our second visit and it was even better than the first time. Our room had an ocean view which we paid extra for, which I regret as the sound of the microphone and music from the pool stopped any thoughts of an afternoon siesta. However, the staff were fantastic, cleaners did a great job of the room, with fresh towels and decorated animals on the bed. Room service was excellent, it is lovely to have breakfast in bed ..... Read more
from Cleveland, Ohio
Submitted on 25-05-2016
We stayed at the Royal for 5 nights, with 3 other couples. The room was great, the service was great, the food was great and everyday we had fun. They had many activities for a variety of tastes and interests. Every morning I went to the coffee shop by the quiet pool and enjoyed several cups of wonderful coffee along with fruit and pastry.
from Hartlepool, United Kingdom
Submitted on 25-05-2016
Just returned to UK on 23 May from The Royal. Wife and I have now stayed at this hotel 5 times and we have never had a better time. The staff in all areas were very friendly and helpful throughout the whole of the stay. Special mention to Javier and the rest of the staff in Spices for making my wife's birthday extra special this year. We will never forget the friendship we enjoyed and how everyone made us feel at home. The restaurants are first class and the range of food available is second to... Read more
from
Submitted on 25-05-2016
We love this resort and have stayed there now 7 times. We have another trip booked there coming up soon. Everyone makes you feel at home and welcome which is why we come back over and over. One highlight is the resort's restaurant Asiana. The food is great, but the service is even better. The manager Joel and server Chris remember us and treat us fantastically. All in all this is such a great place.
from Friendswood, Texas
Submitted on 25-05-2016
My wife and I recently returned from the Royal from a 14 day unbelievable trip for the 12th time, and I must say it just keeps getting better each time. From the moment we stepped out of our transfer to the moment we left, we were treated like Royalty. It was great seeing the staff from previous trips and all of them were happy to see us again as well. Just to mention a few, Regina in the gym; Jorge at Asiana; Eva in the Tequila bar area; Laura in the 24 hour lounge; Karina, Alex, Marco, and ... Read more
from Biloxi, Mississippi
Submitted on 07-06-2016
I never review a resort but thought I would since I did much research for our trip on here. Over all I give The Royal an Excellent. I thought the resort was older but very well maintained. The staff was very well accommodating. We opted to stay in a standard junior suite which was fine because we didn't stay in room much so I though it was well equipped. The room service( which we ordered daily/twice daily) came quickly and was good. You can definitely request things off the menu which they most... Read more
from Cleveland, Ohio
Submitted on 07-06-2016
Food was unexpectedly good for an all-inclusive. Room very clean as well as the resort, with staff outside constantly keeping the grounds manicured and clean. Plenty of activities for everyone. The activities staff very friendly and engaging. The spa also included very clean and a relaxing way to end a day of activities if you choose to participate. Highly recommend this resort to anyone looking for am enjoyable time.
from Westminster, Maryland
Submitted on 07-06-2016
My husband and I went to The Royal for our Anniversary. We had not been on a vacation in almost 10 years. They pampered us! Wilhema in concierge welcomed us and made us feel at home upon arriving. Our ocean front view was beautiful. We met the staff at El Mediterraneo about mid way through our stay and once we met them we went there for breakfast every morning and sat at the bar outside after breakfast and hung out by the pool right there. My husband and I had not laughed that much in a long tim... Read more
from ontario
Submitted on 07-06-2016
Thanks to Lynn,Martin,Rocio,Luis,Daniel,Erika,Carlos,Eli,Jorge,Narisso and Nava we had a great time celebrating these events. My birthday was celebrated at Maria Maries a big thank you Diego,Carlos,Chef Pastor and the rest of the team for the wonderful meal and special cake. Our anniversary was a surprise celebrated around the pool with all the wait staff bartenders,entertainment team,pool butlers and others serving us champagne,chocolate covered strawberries etc. great memories.In the evening w... Read more
from Alberta, Canada
Submitted on 07-06-2016
This was our 5th visit to The Royal .I've read lots of other reviews and I can honestly say, YES, we would and will go back again.Our shuttle service to and from was excellent and totally without hassle. First shout out goes to Willimina & Marcos who facilitate the romance check in.They are so accommodating & gracious, expiditing what and where they can. Plus they continue to follow up and make sure everything goes smoothly for the duration of your stay. Housekeeping: Concepceion, Guillemania, &... Read more
from Worcester, Pennsylvania
Submitted on 21-06-2016
This is a beautiful resort. The rooms are spacious with a jacuzzi . Stocked bar with full bottles of tequila, whiskey and vodka. Smallish beach but ok. Pool is great with swimming lanes. Food was great everywhere. Entertainment was top notch. Up there with Las Vegas . We go back every year to the resort. You walk out the front door and step in Playa Del Carmin.
from Toms River, New Jersey
Submitted on 21-06-2016
We loved our experience last year, we came back. So many of the staff remembered us. We hope the Hyatt chain will keep the service and amenities the same as when the resort was family owned. Our experiences for the 8 day vacation was 100% enhanced by the following staff The entertainment team Victor, Alan, Isreal, Eduardo and Kenny Our waiters at Spice Javier, Antonio, Demetrio, and David The masseurs at the spa Melissa and Yessica Gabriel who kept our mini bat stocked. Manuel at the main pool m... Read more
from Lancaster, Pennsylvania
Submitted on 21-06-2016
I just got back from my vacation with my two friends at The Royal, and I have not one bad thing to say about it. From the beginning to the end of the week, everything was amazing and went smoothly! The room we stayed in was spacious, clean and the beds were super comfortable. There was a variety of food options to go to, and all choices were great. The pools and beach were clean and offered different varieties depending on your mood(activities pool and quiet pool). But the best part of our stay ... Read more
from
Submitted on 22-06-2016
We visited The Royal in October 2013 and loved every minute. Nothing was too much trouble for the individual who worked there. They were extremely friendly and you felt welcome immediately. The service extended to along the beach where drinks were also served. I am planning a visit next year and cannot wait. You wont be disappointed with this hotel.
from Lauderhill, Florida
Submitted on 22-06-2016
We arrived at the Royal Playa del Carmen on June 14, 2016 and were immediately greeted by the most wonderful staff with a glass of blue sparkling wine, wet towel and hand lotion and a bottle of water. Then we were taken to our own check in table and given our key. When we got to our room we could not believe how big and beautiful it was. We were three women and had plenty of room. The bedding was extraordinary. Each room has a hammock on the terrace. That was just the beginning. We were then in ... Read more
from
Submitted on 02-07-2016
Highest possible recommendation! The facility was flawless, location is amazing, beaches perfect. The staff were friendly and competent- treated us like royalty. The food was absolutely incredible. I wish I could name each person that served us- but honestly they were all wonderful. From the moment you arrive, you sense that this place is special. The included activities were fun and led by energetic staff. I think the highlight was the romantic beach lobster dinner- Felipe and Nimro made it u... Read more
from Houston, Texas
Submitted on 02-07-2016
My husband and I just came back from a stay at the Royal and we were disappointed in our experience. For staters, the only reason that we stayed is because a friend said that she loves it, so with that glowing recommendation we decided to go for it. It was a good bit cheaper than another place that we were looking to stay but the ratings were equal, so we thought it was a no brained. I think that we for what we got in terms of the food, because it was all pretty tasteless and overdone and oil... Read more
from
Submitted on 02-07-2016
Food was superb, and service excellent. Miguel at the tequila bar was outstanding as was Demetrio our waiter at Pelicanos. Enrique was a top shelf masseuse. My wife and I will definitely return to this resort in the future. Room was kept super clean by Fito and the bed was luxurious.
from Washington DC, District of Columbia
Submitted on 02-07-2016
Great getaway, location is right across the street from 5th ave. which is where the bars and stores are. Beware of the locals that see your Royal hotel bracelet they will say " I was your waiter last night , come see my special deal" not true , stay away from the junk and the high tourist prices. You can barder for anything. Check in was easy and hassle free. Make sure to ask about the 20 percent off message if you want it because it's only available the day of checkin. They did mention it but... Read more
from Queenstown, New Zealand
Submitted on 03-07-2016
We've just had 6 awesome nights at The Royal The trip was for our honeymoon and I was originally looking for something more idyllic and relaxing but we settled on the Royal and I'm glad we did. Highlights.... Food - was fantastic! Super impressed how good the food was throughout our stay. I loved our dinners at spice (which is a buffet but the choices were sooo tasty!), pelicans was also delicious and we really enjoyed Asiana (although we are quite big eaters and Asianas portions are a little... Read more
from
Submitted on 05-07-2016
I have been returning to this resort for four summers now and I will continue to do so! The entertainment crew of Victor, Alan, Kenny, Israel, and Eduardo make the daytime at the pool and nighttime shows fun and exciting. Magdiel at the Lobby Bar makes the best drinks at the resort so be sure to visit him! I had a massage from Nancy and she has magic fingers. Also, Laura from the Tequileria was very nice and helpful. I am already looking forward to next summer!
from
Submitted on 06-07-2016
Wow, this place was great! 1st Class hospitality in a luxurious resort. From the moment we arrived, we were greeted and felt extremely welcome. The Royal was the best resort that we have stayed at in Mexico. Perfect location, walking distance from any amenity that you could ask for. Right on the beach. The pools were well kept up, the staff was extremely friendly and were quick to respond to any requests that we had. The food was amazing, it felt like we were in a 1st class restaurant for dinner... Read more
from La Quinta, California
Submitted on 06-07-2016
The staff make this hotel... from the time you check in to the time you leave each and every staff member made you feel special. No ocean view rooms available so we booked a partial ocean view; nice balcony with some view of ocean and Cozumel. A special gracias to Maria and Jazmine for making our couples spa treatment excellent, highly recommend them to anyone who wants a great massage, facial, wrap, etc. Another gracias to hostess Perla at Spice for being so gracious. Hotel located 1 block ... Read more
from
Submitted on 06-07-2016
Paul and Oswaldo were extremely helpful in me and my new wife's stay at this resort. There was a slight misunderstanding coming into our week there and they worked very hard to make sure that we were not affected by this while they were working on it. They went above and beyond to make sure that our experience was one that we would not forget, in a good way! Even amongst all of the numerous amounts of guests that the resort sees on a daily basis, they remembered my name and always made me feel l... Read more
from Dallas, Texas
Submitted on 06-07-2016
The staff at resort was the best ever. From checking in on my first day until my departure. It was great experience. The food was great. The drinks were awesome. The spa staff was the best Ive ever experienced, I highly recommend getting a massage from Miriam and facial by Silvia.
from
Submitted on 10-07-2016
The Royal Playa Del Carmen was absolutely beautiful and lived up to the hype I read about online. We went for our honeymoon in July 2016. Everyone kept talking about how it was "peak season" but even with so many guests we felt so taken care of and never felt like we were just one of the crowd. We stayed in a Junior Suite and it was gorgeous. The jacuzzi in the room was huge and the bed was extremely comfortable. The maid service was impeccable and they came to clean twice a day. Every restauran... Read more
from
Submitted on 10-07-2016
This hotel has greatest restaurants and greatest customer service ever, all the employees are really nice and everybody will make sure that you have everything you need! i want to see we really liked 3 restaurants - the Asiana - i want to say hector,Pepe ,Lucio , victor and Julio were great funny and really awesome. and the best were at spice -great buffet and me and my wife loved - jesenia which was really nice and Julia the gave us the best experience and were amazing and we will definitely... Read more
from
Submitted on 10-07-2016
Unfortunately, I misplaced the card with the name of the room service gentleman we had from 7/2-7/9. Hopefully the resort knows who he is, because he was awesome! (room 397) So was our "house keeper", Feliciann. Who doesn't like swans and elephants made from towels? Alan and Alexander, at Pelicanos Bar, were awesome. But, I have to brag on Alexander. He remembered I like spicy michaladas, and the next morning had made me a special spicy mixture. He also remembered we wanted to say "hi"... Read more
from Los Angeles
Submitted on 10-07-2016
I don't normally book all inclusive properties, but was talked into booking this hotel by my girlfriend as part of a trip to Cancun/Playa Del Carmen. We had just stayed at the Ritz Carlton Cancun for several days and rented a car and drove to Playa Del Carmen as we were also planning on doing some excursions in the area. We actually drove past the property several times as we were expecting a 5 star hotel and this property looks like a dump from the outside. We thought we were at the wrong place... Read more
from Lake Charles, Louisiana
Submitted on 11-07-2016
We stayed here with another couple, love the adults only atmosphere! Center of everything! The whole property was kept up daily and so very clean. No complaints. Food was absolutely wonderful in every restaurant. Vicenta waitress at the pool was amazing with great service. Gabriel stocked our mini bar every day and had no complaints. Oralia at the spa gives a wonderful massage. I will definitely go back to this hotel!
from
Submitted on 13-07-2016
This was the first trip my husband and I had been on just the two of us since having kids (6yrs). It was for 3 days & two nights. On arrival we were told by our concierge that the king room with ocean view we reserved was not ready yet, and to use the facilities while we waited. Not a problem. We had a very poor lunch in one of the hotels restaurants (the only one with an ocean view). The other ocean view restaurant was closed for remodeling and located behind this one. Food was not what y... Read more
from Santa Monica, California, USA
Submitted on 13-07-2016
Amazing all-inclusive. Had never wanted an all-inclusive before, but decided to try. I was so impressed with the quality and service. Perfect location to hit all the hot spots in town. Fabulous food. Wonderful people. Unforgettable memories.
from Barcelona, Catalonia, Spain
Submitted on 13-07-2016
I cannot express with worda how amazing this hotel is. From the moment you arrive to.check in its already a nice experience. The spa is great, the rooms are too, food is to die for, the bars hVe bery very nice bottles of alcohol, they have many activities all through out the day, I recommend aquarobics with kenny and zumba!
from Galveston Island, Texas
Submitted on 13-07-2016
Our first visit to a resort and my husband and I were extremely pleased! We have booked another trip and taking other friends. The place is beautiful and clean. The rooms are very comfortable. The breakfast spread at Spice is exceptional and the food at the different restaurants was great! We had special requests a couple of times and the chefs obliged! Everyone was cordial and friendly; willing to go the extra mile, making you feel extra special! Our overall rating of the hotel is a 10! We met ... Read more
from Madison, Wisconsin
Submitted on 13-07-2016
The Royal is mostly fantastic. It's hard to have a bad time here. Yes it looks a bit dated in places. But considering the heavy use they do a decent job keeping it nice. I saw crew painting every day and the staff work hard to keep it clean. The best thing is the location. Fifth ave is a block away. The beach smells of sulfur but is clean and there is some non rocky places to swim. The sand is nice though. Overall thoughts The good: - Food is pretty good with a few notable exceptions. Mari... Read more
from Redwood City, California
Submitted on 17-07-2016
We stayed here June 29-July 4 2016. Main purpose was to celebrate mu husband's 40th birthday. We hired a car and arrived before 8am, scheduled check in time is not until 3pm but our room was ready! Wow, we totally did not expect that. Our junior garden sweet actually had a view of the ocean and was more than adequate for our needs. Comfy bed, great air conditioning and a nice balcony. Our fridge was always stocked, it would have been nice to have the toiletries restocked more often. Once or twic... Read more
from Santiago, Chile
Submitted on 17-07-2016
I've been another 3 times in Playa del Carmen, this was my fourth time. We choose the Royal Playa del Carmen this time and was an excellent choice. World Class restaurants with fine dining, very nice instalations, good service and very nice sorroundings. The only thing that i didn't like was the beach, because is not private for the hotel guest only, and there was a little garbage and rest of sea plants.
from Silver Spring, Maryland
Submitted on 17-07-2016
I just finished my second trip to The Royal. This time was as great as the first. I have to shout out a number of staff members for their help in making it special: Jaime (aka Jimmy) from the pool area - so kind and helpful, Luisa and Laura from the Tequillera who made our late nights fun, Emmanuel from Pelicanos for setting up and a great experience for my friend in the kitchen, and Eulises, Leonardo, Carlos, Selma, and Chef Pastor from Maria Maria who make dining an experience. Lastly Juan ... Read more
from Vacaville, California, United States
Submitted on 17-07-2016
Great vacation at The Royal so far. Met the most hard working bartenders at the "Lobby". Come see Pablo, Mac, Uauto, Arbey & Yolanda as you enter. In addition, the shows at night start at 09:45 pm everyday and it's great entertainment for everyone to see. Great service from them and friendship as well. Thank you once again.
from
Submitted on 17-07-2016
This place was amazing expecially the staff! At the coffee house Mitsuo Nishimura is by far the best employee there. Very friendly and spoke excellent English, he made my family's coffee great every time. I would recommend everyone to meet him!
from Bowie, Maryland
Submitted on 20-07-2016
My husband and I had a wonderful time at The Royal. The food, staff, and resort were awesome. Many thanks to our Butler, Alejandro Vega for all of his help, he went out of his way to make sure we were taken care of. Marcos at Maria Marie was an excellent waiter, Francisco at Mediterraneo found some bleach for my husband who spilled sauce on his shirt, and Jaime at the Mexican restaurant. Thanks also to Marcela for keeping our room spotless and the great towel animals and Kenny for the bike tour ... Read more
from Fort Smith, Arkansas
Submitted on 20-07-2016
We traveled to Playa del Carmen for my daughters wedding. We chose The Royal as our resort. We knew that we would have good service and have a wonderful time. We got more than we bargained for! The hotel staff was wonderful. The hotel had first rate amenities. The wedding was beyond our expectations. Our wedding coordinator, Charon Fincken, was beyond helpful. She went above and beyond! I feel that we walked away with a new friend! I can 100% recommend this hotel and this location for ... Read more
from SanAntonio,TX
Submitted on 20-07-2016
After a wonderful stay in December we went back in July (I've never done that). But after looking at options to go to SanDestin or other panhandle beach spots it made more sense to go back to The Royal. No beach chair rental, top shelf alcohol and fine dining all included for what we would have spent just for hotels staying in FL, TX and many other spots. It is so relaxing and outstanding staff and service.
from Manchester, United Kingdom
Submitted on 21-07-2016
Just been back a week from The Royal, I cannot big this place up enough, we were told once we had tried here we would be spoilt forever, I agree, nothing is too much trouble, and I mean nothing, from the cool luxurious bedrooms, the service everywhere, the staff is awesome. Firstly the weather, we went 3rd July-17th was told it could be stormy and unpredictable, rubbish, hot and sunny apart from one morning/one afternoon, it did thunder and rain but to be honest was glad of a break from the he... Read more
from
Submitted on 21-07-2016
I just returned from a wonderful mother/daughter trip at The Royal Playa del Carmen. The facilities were beautiful and the food was amazing. A special thank you to Lalo, Moto, and Natalia for all of the fun pool activities. Javier, Adam, and Jose were so attentive at the Spice buffet and the food was delicious. The spa treatments were so relaxing, you have to try a hot stone message from Miranda and Melissa. The shows at night were incredible with different themes every night and cirque du solei... Read more
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