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The Royal Playa del Carmen All Inclusive Spa & Resort

Cancun, Quintana Roo, Mexico (CUN)

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Based on 13906 reviews
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Room & Rates
Junior Suite, Ocean View (Royal)

Junior Suite, Ocean View (Royal)

With partial views of the ocean, this room has 1 king bed or 2 double beds with pillowtop mattresses and duvets. The room measures 656 square feet (61 square meters). Lounge on the furnished terrace or balcony, relax in the private spa tub, or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. This room offers a turndown service with aromatherapy.
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Junior Suite, 1 King Bed (Royal Beachfront Walk-out)

Junior Suite, 1 King Bed (Royal Beachfront Walk-out)

Overlooking the beach and the ocean, this 656-square foot (61-square meter) room has 1 king bed with pillowtop mattress(es), pillow menu, and duvet. Lounge on the furnished terrace or balcony, or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, hair dryer, and hair straightener. Additional bathroom amenities include bathrobes and slippers. A coffeemaker, espresso machine, and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana and exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Royal Suite, 1 Bedroom, Oceanfront (Master)

Royal Suite, 1 Bedroom, Oceanfront (Master)

Has 1 king bed with pillowtop mattresses, pillow menu, and duvet in separate bedroom. Ocean view. 1,331 square feet (124 square meters). Lounge on the furnished terrace with a view to the sea or stretch out in the hammock. The living room has an upholstered chaise lounge, a 32-inch flat-screen satellite TV with CD/DVD player and in-suite DVD library, an iPod docking station, and a video-game console. Dual-line cordless phone with bilingual voice mail and unlimited complimentary domestic and international phone calls. Complimentary wireless Internet access provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a steam shower, a rainfall showerhead, double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. There is an additional half-bath for guests. A coffeemaker, espresso machine, and liquor dispenser are available and the upgraded minibar is restocked daily with water, soft drinks, beer, and extra premium international brands. The dining table seats 6 people and there is a kitchenette for added convenience. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana, a telescope for star gazing, and exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Junior Suite, 1 King Bed, Oceanfront (Royal)

Junior Suite, 1 King Bed, Oceanfront (Royal)

Overlooking the beach and the ocean, this 653-square foot (61-square meter) room has 1 king bed with pillowtop mattress(es), pillow menu, and duvet. Lounge on the furnished terrace or balcony or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also features exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Junior Suite, 1 King Bed (Royal Swim-Up Beachfront Walk-Out)

Junior Suite, 1 King Bed (Royal Swim-Up Beachfront Walk-Out)

This 656-square feet (61-square meter) room has 1 king bed with pillowtop mattress(es), pillow menu, and duvet. Lounge on the furnished terrace with direct access to the beach and the swimming pool. The living area has an upholstered chaise lounge, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV with CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a steam shower, double vanities with bowl sinks, makeup/shaving mirror, telephone, hair dryer, and hair straightener. Additional bathroom amenities include bathrobes and slippers. A coffeemaker, espresso machine, and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana and exclusive access to Chef's plate, a gourmet international haute cuisine dining experience.
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Presidential Suite, 1 King Bed, Private Pool (Royal)

Presidential Suite, 1 King Bed, Private Pool (Royal)

1 king bed

This 1,970-sq-foot (183-sq-meter) garden view suite on the Penthouse floor has a separate bedroom, living room, separate dining area, and 2 balconies. One balcony leads to the private plunge pool, while the other is furnished with a hammock or chairs. A coffee/tea maker, espresso machine, and a fully stocked upgraded bar with extra Premium International Brands is provided. A desk is offered in this room. Free WiFi and a 32-inch flat-screen satellite TV with in-suite DVD library and video-game console are provided for entertainment. A dual-line cordless phone with bilingual voice mail and unlimited free domestic and international phone calls is available to guests. A laptop-compatible safe is standard. The large marble bathroom features a steam shower and vanity corner, bathrobes, and slippers. An iron and ironing board, air conditioning, and a ceiling fan are among the included amenities.

Guests are offered a bottle of domestic sparkling wine in their suite upon arrival. This room also has a designated beach cabana, a telescope for star gazing, and exclusive access to Chef's Plate, a gourmet international haute cuisine dining experience. This suite can be connected with a Junior Suite (equipped with 2 double beds) to create a 2-bedroom Presidential Suite.

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Royal Suite, 1 Bedroom (Master)

Royal Suite, 1 Bedroom (Master)

The separate bedroom of this 1,331-square-foot (124-square meter) suite has 1 king bed with a pillowtop mattress, pillow menu, and duvet. Lounge on the furnished terrace with a view of the garden or stretch out in the hammock. The living room has an upholstered chaise longue, a 32-inch flat-screen satellite TV with CD/DVD player and in-suite DVD library, an iPod docking station, and a video-game console. Get some work done at the in-room desk. To keep connected, a dual-line cordless phone with bilingual voice mail and unlimited domestic and international phone calls, as well as complimentary wireless Internet access, are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a steam shower, a rainfall showerhead, double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include luxury Bvlgari toiletries, bathrobes, and slippers. There is an additional half-bath for guests. To make sure you're never without a good beverage, a coffeemaker, espresso machine, and liquor dispenser are available and the upgraded minibar is restocked daily with water, soft drinks, beer, and extra premium international brands. The dining table seats 6 people and there is a kitchenette for convenience. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service with aromatherapy is included in your stay. This room also has a designated beach cabana and exclusive access to Chef's Plate, a gourmet international haute cuisine dining experience. In-suite check-in available.
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Junior Suite, Ocean View (Royal Swim-up)

Junior Suite, Ocean View (Royal Swim-up)

Romantic and convenient, with direct access to a semi-private pool and private bathroom from the terrace. Over looking the ocean, this room has 1 king bed or 2 queen beds with pillowtop mattresses and duvets. The room measures 657 square feet (61 square meters). Lounge on the furnished terrace or balcony or stretch out on the hammock. The living area has an upholstered chaise longue, a table, and 2 chairs. To keep connected and entertained, a 32-inch flat-screen satellite TV, CD/DVD player, dual-line cordless phone with bilingual voice mail, and complimentary wireless Internet access are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features a shower/tub combination with a jetted bathtub, double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. Additional bathroom amenities include bathrobes and slippers. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. This room offers a turndown service with aromatherapy.
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Royal Suite, 2 Bedrooms, Garden View, Garden Area

Junior Suite, 2 Bedrooms, Garden View, Garden Area

Royal Junior Suit  Garden View (RJG)

Royal Junior Suit Garden View (RJG)

ROYAL JUNIOR SUITES CENTRAL GARDEN VIEW (RJC)

ROYAL JUNIOR SUITES CENTRAL GARDEN VIEW (RJC)

ROYAL JUNIOR SUITES CENTRAL GARDEN VIEW (RJC)

Junior Suite (Royal)

Junior Suite (Royal)

1 king bed or 2 double beds with pillowtop mattresses and duvet. 656 square feet (61 square meters). Lounge on the furnished terrace or balcony, stretch out on the hammock and enjoy the garden view. The living area has an upholstered chaise lounge, a table, and 2 chairs. To keep connected and entertained, a 29-inch, flat-screen satellite TV with CD/DVD player, iPod docking station, and dual-line cordless phone with bilingual voice mail are provided. A laptop-compatible in-room safe and clock radio are standard. The luxurious marble bathroom features double vanities with bowl sinks, makeup/shaving mirror, telephone, and hair dryer. A coffeemaker and liquor dispenser are available and the minibar is restocked daily with water, soft drinks, and beer. An iron and ironing board, bedside controls, air conditioning, and a ceiling fan are among the included amenities. A turndown service is also available.
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The Royal Playa del Carmen All Inclusive Spa & Resort
Av. Constituyentes No. 2, Playa del Carmen, Mexico 77780

Rooms
Make yourself at home in one of the 513 air-conditioned rooms featuring free minibar items and LCD televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort's dining establishments, which include 10 restaurants and a coffee shop/caf. From your room, you can also access 24-hour room service. Mingle with other guests at a complimentary reception, held daily. Relax with a refreshing drink from a poolside bar or one of the 6 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • A resort fee is included in the total price displayed.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • Guests under 18 years old are not permitted at this adults-only property.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Steam Room
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 13906 reviews
from kent
Submitted on 25-05-2016
We have just returned from 11 nights in The Royal Playa del Carmen. This was our second visit and it was even better than the first time. Our room had an ocean view which we paid extra for, which I regret as the sound of the microphone and music from the pool stopped any thoughts of an afternoon siesta. However, the staff were fantastic, cleaners did a great job of the room, with fresh towels and decorated animals on the bed. Room service was excellent, it is lovely to have breakfast in bed ..... Read more
from Cleveland, Ohio
Submitted on 25-05-2016
We stayed at the Royal for 5 nights, with 3 other couples. The room was great, the service was great, the food was great and everyday we had fun. They had many activities for a variety of tastes and interests. Every morning I went to the coffee shop by the quiet pool and enjoyed several cups of wonderful coffee along with fruit and pastry.
from Hartlepool, United Kingdom
Submitted on 25-05-2016
Just returned to UK on 23 May from The Royal. Wife and I have now stayed at this hotel 5 times and we have never had a better time. The staff in all areas were very friendly and helpful throughout the whole of the stay. Special mention to Javier and the rest of the staff in Spices for making my wife's birthday extra special this year. We will never forget the friendship we enjoyed and how everyone made us feel at home. The restaurants are first class and the range of food available is second to... Read more
from
Submitted on 25-05-2016
We love this resort and have stayed there now 7 times. We have another trip booked there coming up soon. Everyone makes you feel at home and welcome which is why we come back over and over. One highlight is the resort's restaurant Asiana. The food is great, but the service is even better. The manager Joel and server Chris remember us and treat us fantastically. All in all this is such a great place.
from Friendswood, Texas
Submitted on 25-05-2016
My wife and I recently returned from the Royal from a 14 day unbelievable trip for the 12th time, and I must say it just keeps getting better each time. From the moment we stepped out of our transfer to the moment we left, we were treated like Royalty. It was great seeing the staff from previous trips and all of them were happy to see us again as well. Just to mention a few, Regina in the gym; Jorge at Asiana; Eva in the Tequila bar area; Laura in the 24 hour lounge; Karina, Alex, Marco, and ... Read more
from Biloxi, Mississippi
Submitted on 07-06-2016
I never review a resort but thought I would since I did much research for our trip on here. Over all I give The Royal an Excellent. I thought the resort was older but very well maintained. The staff was very well accommodating. We opted to stay in a standard junior suite which was fine because we didn't stay in room much so I though it was well equipped. The room service( which we ordered daily/twice daily) came quickly and was good. You can definitely request things off the menu which they most... Read more
from Cleveland, Ohio
Submitted on 07-06-2016
Food was unexpectedly good for an all-inclusive. Room very clean as well as the resort, with staff outside constantly keeping the grounds manicured and clean. Plenty of activities for everyone. The activities staff very friendly and engaging. The spa also included very clean and a relaxing way to end a day of activities if you choose to participate. Highly recommend this resort to anyone looking for am enjoyable time.
from Westminster, Maryland
Submitted on 07-06-2016
My husband and I went to The Royal for our Anniversary. We had not been on a vacation in almost 10 years. They pampered us! Wilhema in concierge welcomed us and made us feel at home upon arriving. Our ocean front view was beautiful. We met the staff at El Mediterraneo about mid way through our stay and once we met them we went there for breakfast every morning and sat at the bar outside after breakfast and hung out by the pool right there. My husband and I had not laughed that much in a long tim... Read more
from ontario
Submitted on 07-06-2016
Thanks to Lynn,Martin,Rocio,Luis,Daniel,Erika,Carlos,Eli,Jorge,Narisso and Nava we had a great time celebrating these events. My birthday was celebrated at Maria Maries a big thank you Diego,Carlos,Chef Pastor and the rest of the team for the wonderful meal and special cake. Our anniversary was a surprise celebrated around the pool with all the wait staff bartenders,entertainment team,pool butlers and others serving us champagne,chocolate covered strawberries etc. great memories.In the evening w... Read more
from Alberta, Canada
Submitted on 07-06-2016
This was our 5th visit to The Royal .I've read lots of other reviews and I can honestly say, YES, we would and will go back again.Our shuttle service to and from was excellent and totally without hassle. First shout out goes to Willimina & Marcos who facilitate the romance check in.They are so accommodating & gracious, expiditing what and where they can. Plus they continue to follow up and make sure everything goes smoothly for the duration of your stay. Housekeeping: Concepceion, Guillemania, &... Read more
from Worcester, Pennsylvania
Submitted on 21-06-2016
This is a beautiful resort. The rooms are spacious with a jacuzzi . Stocked bar with full bottles of tequila, whiskey and vodka. Smallish beach but ok. Pool is great with swimming lanes. Food was great everywhere. Entertainment was top notch. Up there with Las Vegas . We go back every year to the resort. You walk out the front door and step in Playa Del Carmin.
from Toms River, New Jersey
Submitted on 21-06-2016
We loved our experience last year, we came back. So many of the staff remembered us. We hope the Hyatt chain will keep the service and amenities the same as when the resort was family owned. Our experiences for the 8 day vacation was 100% enhanced by the following staff The entertainment team Victor, Alan, Isreal, Eduardo and Kenny Our waiters at Spice Javier, Antonio, Demetrio, and David The masseurs at the spa Melissa and Yessica Gabriel who kept our mini bat stocked. Manuel at the main pool m... Read more
from Lancaster, Pennsylvania
Submitted on 21-06-2016
I just got back from my vacation with my two friends at The Royal, and I have not one bad thing to say about it. From the beginning to the end of the week, everything was amazing and went smoothly! The room we stayed in was spacious, clean and the beds were super comfortable. There was a variety of food options to go to, and all choices were great. The pools and beach were clean and offered different varieties depending on your mood(activities pool and quiet pool). But the best part of our stay ... Read more
from
Submitted on 22-06-2016
We visited The Royal in October 2013 and loved every minute. Nothing was too much trouble for the individual who worked there. They were extremely friendly and you felt welcome immediately. The service extended to along the beach where drinks were also served. I am planning a visit next year and cannot wait. You wont be disappointed with this hotel.
from Lauderhill, Florida
Submitted on 22-06-2016
We arrived at the Royal Playa del Carmen on June 14, 2016 and were immediately greeted by the most wonderful staff with a glass of blue sparkling wine, wet towel and hand lotion and a bottle of water. Then we were taken to our own check in table and given our key. When we got to our room we could not believe how big and beautiful it was. We were three women and had plenty of room. The bedding was extraordinary. Each room has a hammock on the terrace. That was just the beginning. We were then in ... Read more
from
Submitted on 02-07-2016
Highest possible recommendation! The facility was flawless, location is amazing, beaches perfect. The staff were friendly and competent- treated us like royalty. The food was absolutely incredible. I wish I could name each person that served us- but honestly they were all wonderful. From the moment you arrive, you sense that this place is special. The included activities were fun and led by energetic staff. I think the highlight was the romantic beach lobster dinner- Felipe and Nimro made it u... Read more
from Houston, Texas
Submitted on 02-07-2016
My husband and I just came back from a stay at the Royal and we were disappointed in our experience. For staters, the only reason that we stayed is because a friend said that she loves it, so with that glowing recommendation we decided to go for it. It was a good bit cheaper than another place that we were looking to stay but the ratings were equal, so we thought it was a no brained. I think that we for what we got in terms of the food, because it was all pretty tasteless and overdone and oil... Read more
from
Submitted on 02-07-2016
Food was superb, and service excellent. Miguel at the tequila bar was outstanding as was Demetrio our waiter at Pelicanos. Enrique was a top shelf masseuse. My wife and I will definitely return to this resort in the future. Room was kept super clean by Fito and the bed was luxurious.
from Washington DC, District of Columbia
Submitted on 02-07-2016
Great getaway, location is right across the street from 5th ave. which is where the bars and stores are. Beware of the locals that see your Royal hotel bracelet they will say " I was your waiter last night , come see my special deal" not true , stay away from the junk and the high tourist prices. You can barder for anything. Check in was easy and hassle free. Make sure to ask about the 20 percent off message if you want it because it's only available the day of checkin. They did mention it but... Read more
from Queenstown, New Zealand
Submitted on 03-07-2016
We've just had 6 awesome nights at The Royal The trip was for our honeymoon and I was originally looking for something more idyllic and relaxing but we settled on the Royal and I'm glad we did. Highlights.... Food - was fantastic! Super impressed how good the food was throughout our stay. I loved our dinners at spice (which is a buffet but the choices were sooo tasty!), pelicans was also delicious and we really enjoyed Asiana (although we are quite big eaters and Asianas portions are a little... Read more
from
Submitted on 05-07-2016
I have been returning to this resort for four summers now and I will continue to do so! The entertainment crew of Victor, Alan, Kenny, Israel, and Eduardo make the daytime at the pool and nighttime shows fun and exciting. Magdiel at the Lobby Bar makes the best drinks at the resort so be sure to visit him! I had a massage from Nancy and she has magic fingers. Also, Laura from the Tequileria was very nice and helpful. I am already looking forward to next summer!
from
Submitted on 06-07-2016
Wow, this place was great! 1st Class hospitality in a luxurious resort. From the moment we arrived, we were greeted and felt extremely welcome. The Royal was the best resort that we have stayed at in Mexico. Perfect location, walking distance from any amenity that you could ask for. Right on the beach. The pools were well kept up, the staff was extremely friendly and were quick to respond to any requests that we had. The food was amazing, it felt like we were in a 1st class restaurant for dinner... Read more
from La Quinta, California
Submitted on 06-07-2016
The staff make this hotel... from the time you check in to the time you leave each and every staff member made you feel special. No ocean view rooms available so we booked a partial ocean view; nice balcony with some view of ocean and Cozumel. A special gracias to Maria and Jazmine for making our couples spa treatment excellent, highly recommend them to anyone who wants a great massage, facial, wrap, etc. Another gracias to hostess Perla at Spice for being so gracious. Hotel located 1 block ... Read more
from
Submitted on 06-07-2016
Paul and Oswaldo were extremely helpful in me and my new wife's stay at this resort. There was a slight misunderstanding coming into our week there and they worked very hard to make sure that we were not affected by this while they were working on it. They went above and beyond to make sure that our experience was one that we would not forget, in a good way! Even amongst all of the numerous amounts of guests that the resort sees on a daily basis, they remembered my name and always made me feel l... Read more
from Dallas, Texas
Submitted on 06-07-2016
The staff at resort was the best ever. From checking in on my first day until my departure. It was great experience. The food was great. The drinks were awesome. The spa staff was the best Ive ever experienced, I highly recommend getting a massage from Miriam and facial by Silvia.
from
Submitted on 10-07-2016
The Royal Playa Del Carmen was absolutely beautiful and lived up to the hype I read about online. We went for our honeymoon in July 2016. Everyone kept talking about how it was "peak season" but even with so many guests we felt so taken care of and never felt like we were just one of the crowd. We stayed in a Junior Suite and it was gorgeous. The jacuzzi in the room was huge and the bed was extremely comfortable. The maid service was impeccable and they came to clean twice a day. Every restauran... Read more
from
Submitted on 10-07-2016
This hotel has greatest restaurants and greatest customer service ever, all the employees are really nice and everybody will make sure that you have everything you need! i want to see we really liked 3 restaurants - the Asiana - i want to say hector,Pepe ,Lucio , victor and Julio were great funny and really awesome. and the best were at spice -great buffet and me and my wife loved - jesenia which was really nice and Julia the gave us the best experience and were amazing and we will definitely... Read more
from
Submitted on 10-07-2016
Unfortunately, I misplaced the card with the name of the room service gentleman we had from 7/2-7/9. Hopefully the resort knows who he is, because he was awesome! (room 397) So was our "house keeper", Feliciann. Who doesn't like swans and elephants made from towels? Alan and Alexander, at Pelicanos Bar, were awesome. But, I have to brag on Alexander. He remembered I like spicy michaladas, and the next morning had made me a special spicy mixture. He also remembered we wanted to say "hi"... Read more
from Los Angeles
Submitted on 10-07-2016
I don't normally book all inclusive properties, but was talked into booking this hotel by my girlfriend as part of a trip to Cancun/Playa Del Carmen. We had just stayed at the Ritz Carlton Cancun for several days and rented a car and drove to Playa Del Carmen as we were also planning on doing some excursions in the area. We actually drove past the property several times as we were expecting a 5 star hotel and this property looks like a dump from the outside. We thought we were at the wrong place... Read more
from Lake Charles, Louisiana
Submitted on 11-07-2016
We stayed here with another couple, love the adults only atmosphere! Center of everything! The whole property was kept up daily and so very clean. No complaints. Food was absolutely wonderful in every restaurant. Vicenta waitress at the pool was amazing with great service. Gabriel stocked our mini bar every day and had no complaints. Oralia at the spa gives a wonderful massage. I will definitely go back to this hotel!
from
Submitted on 13-07-2016
This was the first trip my husband and I had been on just the two of us since having kids (6yrs). It was for 3 days & two nights. On arrival we were told by our concierge that the king room with ocean view we reserved was not ready yet, and to use the facilities while we waited. Not a problem. We had a very poor lunch in one of the hotels restaurants (the only one with an ocean view). The other ocean view restaurant was closed for remodeling and located behind this one. Food was not what y... Read more
from Santa Monica, California, USA
Submitted on 13-07-2016
Amazing all-inclusive. Had never wanted an all-inclusive before, but decided to try. I was so impressed with the quality and service. Perfect location to hit all the hot spots in town. Fabulous food. Wonderful people. Unforgettable memories.
from Barcelona, Catalonia, Spain
Submitted on 13-07-2016
I cannot express with worda how amazing this hotel is. From the moment you arrive to.check in its already a nice experience. The spa is great, the rooms are too, food is to die for, the bars hVe bery very nice bottles of alcohol, they have many activities all through out the day, I recommend aquarobics with kenny and zumba!
from Galveston Island, Texas
Submitted on 13-07-2016
Our first visit to a resort and my husband and I were extremely pleased! We have booked another trip and taking other friends. The place is beautiful and clean. The rooms are very comfortable. The breakfast spread at Spice is exceptional and the food at the different restaurants was great! We had special requests a couple of times and the chefs obliged! Everyone was cordial and friendly; willing to go the extra mile, making you feel extra special! Our overall rating of the hotel is a 10! We met ... Read more
from Madison, Wisconsin
Submitted on 13-07-2016
The Royal is mostly fantastic. It's hard to have a bad time here. Yes it looks a bit dated in places. But considering the heavy use they do a decent job keeping it nice. I saw crew painting every day and the staff work hard to keep it clean. The best thing is the location. Fifth ave is a block away. The beach smells of sulfur but is clean and there is some non rocky places to swim. The sand is nice though. Overall thoughts The good: - Food is pretty good with a few notable exceptions. Mari... Read more
from Redwood City, California
Submitted on 17-07-2016
We stayed here June 29-July 4 2016. Main purpose was to celebrate mu husband's 40th birthday. We hired a car and arrived before 8am, scheduled check in time is not until 3pm but our room was ready! Wow, we totally did not expect that. Our junior garden sweet actually had a view of the ocean and was more than adequate for our needs. Comfy bed, great air conditioning and a nice balcony. Our fridge was always stocked, it would have been nice to have the toiletries restocked more often. Once or twic... Read more
from Santiago, Chile
Submitted on 17-07-2016
I've been another 3 times in Playa del Carmen, this was my fourth time. We choose the Royal Playa del Carmen this time and was an excellent choice. World Class restaurants with fine dining, very nice instalations, good service and very nice sorroundings. The only thing that i didn't like was the beach, because is not private for the hotel guest only, and there was a little garbage and rest of sea plants.
from Silver Spring, Maryland
Submitted on 17-07-2016
I just finished my second trip to The Royal. This time was as great as the first. I have to shout out a number of staff members for their help in making it special: Jaime (aka Jimmy) from the pool area - so kind and helpful, Luisa and Laura from the Tequillera who made our late nights fun, Emmanuel from Pelicanos for setting up and a great experience for my friend in the kitchen, and Eulises, Leonardo, Carlos, Selma, and Chef Pastor from Maria Maria who make dining an experience. Lastly Juan ... Read more
from Vacaville, California, United States
Submitted on 17-07-2016
Great vacation at The Royal so far. Met the most hard working bartenders at the "Lobby". Come see Pablo, Mac, Uauto, Arbey & Yolanda as you enter. In addition, the shows at night start at 09:45 pm everyday and it's great entertainment for everyone to see. Great service from them and friendship as well. Thank you once again.
from
Submitted on 17-07-2016
This place was amazing expecially the staff! At the coffee house Mitsuo Nishimura is by far the best employee there. Very friendly and spoke excellent English, he made my family's coffee great every time. I would recommend everyone to meet him!
from Bowie, Maryland
Submitted on 20-07-2016
My husband and I had a wonderful time at The Royal. The food, staff, and resort were awesome. Many thanks to our Butler, Alejandro Vega for all of his help, he went out of his way to make sure we were taken care of. Marcos at Maria Marie was an excellent waiter, Francisco at Mediterraneo found some bleach for my husband who spilled sauce on his shirt, and Jaime at the Mexican restaurant. Thanks also to Marcela for keeping our room spotless and the great towel animals and Kenny for the bike tour ... Read more
from Fort Smith, Arkansas
Submitted on 20-07-2016
We traveled to Playa del Carmen for my daughters wedding. We chose The Royal as our resort. We knew that we would have good service and have a wonderful time. We got more than we bargained for! The hotel staff was wonderful. The hotel had first rate amenities. The wedding was beyond our expectations. Our wedding coordinator, Charon Fincken, was beyond helpful. She went above and beyond! I feel that we walked away with a new friend! I can 100% recommend this hotel and this location for ... Read more
from SanAntonio,TX
Submitted on 20-07-2016
After a wonderful stay in December we went back in July (I've never done that). But after looking at options to go to SanDestin or other panhandle beach spots it made more sense to go back to The Royal. No beach chair rental, top shelf alcohol and fine dining all included for what we would have spent just for hotels staying in FL, TX and many other spots. It is so relaxing and outstanding staff and service.
from Manchester, United Kingdom
Submitted on 21-07-2016
Just been back a week from The Royal, I cannot big this place up enough, we were told once we had tried here we would be spoilt forever, I agree, nothing is too much trouble, and I mean nothing, from the cool luxurious bedrooms, the service everywhere, the staff is awesome. Firstly the weather, we went 3rd July-17th was told it could be stormy and unpredictable, rubbish, hot and sunny apart from one morning/one afternoon, it did thunder and rain but to be honest was glad of a break from the he... Read more
from
Submitted on 21-07-2016
I just returned from a wonderful mother/daughter trip at The Royal Playa del Carmen. The facilities were beautiful and the food was amazing. A special thank you to Lalo, Moto, and Natalia for all of the fun pool activities. Javier, Adam, and Jose were so attentive at the Spice buffet and the food was delicious. The spa treatments were so relaxing, you have to try a hot stone message from Miranda and Melissa. The shows at night were incredible with different themes every night and cirque du solei... Read more
from Camarillo, California
Submitted on 23-07-2016
Me and my family went here in December , got to say by far the best hotel I have ever stayed at staff was amazing , always succeeded meeting to your needs, Christian from spice was the best he would make my dad fresh cantaloupe everyday and was super friendly, on our last day he made us a "surprise dessert" saying enjoy your trip what a cutie, everyday he greeted us and new all our names, Amelia from the beach/pool side service was also very amazing she would always make sure we were ok and alwa... Read more
from
Submitted on 23-07-2016
This is way over due as my self, my husband and our two kids ages 18 & 22 stayed at The Royal Playa Del Carmen for 8 days this past December. We have been to many other resorts and this one was by far the absolute BEST! From the moment we arrived, greeted by the bellman to assist us with our luggage, check in was quick and easy (especially with the nice cool towel and glass of champagne we got to enjoy) we were then immediately escorted to our beautiful room. Every single thing about the resort ... Read more
from
Submitted on 24-07-2016
When we married in 2015, we had a move across states, a new job, a retirement and family blending so we knew we would have to delay our honeymoon. It was worth the wait. We were there 7/12-16. The property looks like something from Italy or Greece when you walk in. They greet you with a cocktail and check you in. If your room isn't exactly where you want it, they will work to upgrade you within your budget. They have a bottle of wine in your room and if it's not your flavor, they will switch it... Read more
from
Submitted on 24-07-2016
The Jr suites are very nice with a Jacuzzi in each room. The Chef's Plate staff was awesome: Chef Felix & Bety, Waiter Pedro & Micle1, Captain Sanchez, Bar tender Muku.l Felipa Ve was out housekeeper & she was wonderful. Our favorite waiter @ the Peliconos was Raul Lazcano. My husband makes Pina Coladas with vanilla ice cream @ home. After he had coconut ice cream @ the restaurant, he had the great idea to have pina coladas made with Malibu rum & coconut cream. Since he brought his Bubba mug, he... Read more
from Miami, Florida, United States
Submitted on 24-07-2016
This hotel proved to be worth every penny we spent in it. We had an amazing time in the beach and facilities and the food was to die for. One piece of advice is skip the pool and go to the beach, there are many more empty chairs in the beach than in the pool.
from Hamburg, New York
Submitted on 27-07-2016
The property is amazing and immaculate. The restaurants (although we didn't make it to all 9 in 7 days) were delicious. The staff truly take the experience to the next level and make you feel like family. Thank you William, Enrique, Raul, Marco, and Laura!! Proxima ano!
from Ringgold,LA
Submitted on 27-07-2016
We loved our stay from July 16th to July 23rd,2016!! It was our 33rd wedding anniversary. We stayed in Cancun last year but The Royal was very clean and food was the best ever from Mexico. We took a bike ride free with stay and toured the town, it was very safe and we felt safer here than Cancun. The workers are so very thankful for everyone visit. The nightly entertainment of dancer were better than dancing with the stars TV show. They were awesome and very friendly. Our waitress Janet was so f... Read more
from Dallas, Texas
Submitted on 27-07-2016
We just returned from The Royal and had an amazing time. The rooms were clean, food was good and the entire staff was extremely friendly. We especially enjoyed the entertainment staff as they mingled with the guests and treated you as friends. Special thank you to Israel and Natalia. You two were lots of fun!!
from Wilmington, Delaware
Submitted on 28-07-2016
My husband and I visited in May 2016. First time at an all inclusive. We will be back! Service, staff, accommodations first class all the way. Fantastic choice of restaurants and the food is gourmet quality. Only complaint is there are not enough lounge chairs. People were reserving them at 5:00am!!
from New York
Submitted on 28-07-2016
We returned for another spectacular week of relaxation at this fabulous resort. It was our 3rd stay at The Royal and we had a great time! Excellent service from the moment we drove in till we drove out days later. The food was delicious as always and we gained a few pounds. The staff is very friendly and helpful. It's so nice to see all this familiar faces. This time we have to give a special thanks to our Concierge Marcelo for his outstanding service. He helped to make our anniversary unforgett... Read more
from Villemomble, France
Submitted on 30-07-2016
Just returned from a 7 day stay at the lovely Royal resort. The resort is beautiful & the food is delicious. Our night maid Leticia was absolutely wonderful, every night she added a special touch to the evening turndown service. Magdalena the day maid always left a variety of towel animals which were adorable. Also we enjoyed an extremely relaxing massage at the spa on the property as well- the staff was very accommodating. Food was delicious at all the restaurants at the resort including room... Read more
from
Submitted on 31-07-2016
We just returned from 8 days/7 nights at The Royal. The customer service was excellent! The food was good and the facilities well taken care of. We enjoyed it so much, we purchased a vacation package for future trips! Both my husband and I had spa services with Samuel who gave us a fabulous 80 minute massage. Well through the trip and well priced. We highly recommend The Royal
from
Submitted on 31-07-2016
Great place to stay in the paradise of Playa! We really enjoyed our room which had all facilities we needed and big thumb up to all the staff, especially our concierge Irais, who really gave us precious tips about Playa and made our vacation in paradise go even smoother with her help. Shows and restaurants were amazing too, not to be missed!
from Metropolis, Illinois
Submitted on 31-07-2016
Resort - This resort is amazing! Everything you could want in a resort is right here. If you want to party, they have an area/pool for that. If you want to relax in a quiet area, they have an area/pool for that. Everything is very well maintained and very clean. The location is also great, just a couple blocks from 5th avenue. Food - The food at the resort was great!!! What we liked about this resort compared to other all-inclusive resorts is the variety. There are several restaurants to... Read more
from
Submitted on 31-07-2016
We traveled from Australia- And a had all inclusive package which includes a Wide selection of restaurants and all you can drink that including top shelf spirits! All the food from all the restaurants was fantastic including service. I couldn't believe -fresh sushi and escargot from 2 restaurants was also included!! In Australia we would pay up to $150.00 every dinner, for this Quality. Value for money was outstanding! My husband and I will definitely be back again! But this time with family. ... Read more
from
Submitted on 03-08-2016
We traveled to Mexico beginning of July to celebrate my birthday. Upon checking in I was spoilt with an upgrade from my sister and her husband which entitled us to Vip service and our own butler. Although the resort was already amazing, the upgraded rooms and extra special service was indeed worth it. Our butler Alejandros service was incredible. There was never anything he couldn't do! He definitely exceeded our expectations and made our stay memorable. Overall the resort and restaurants were ... Read more
from Chicago, Illinois
Submitted on 04-08-2016
We had an incredible time. One of the best vacations I have experienced. The staff, especially, Vincenta Alejandre, are exceptional. I would definitely return to this hotel and I highly recommend it to others.
from Texas
Submitted on 04-08-2016
Stayed here while visiting Playa for a wedding, it was a fabulous resort. Adults only, several bars and restaurants scattered throughout the property and theres a HOT TUB in the middle of your suite! I loved the location, right in the center of town close to all the shops, clubs, restaurants. 24-hour room service, food was fine, nothing to write home about but there was a variety so we got to try something different each day. The pools were fun and had lots of staff making the rounds. I can't wa... Read more
from
Submitted on 04-08-2016
A wonderful experience as a couple at The Royal Playa Del Carmen. We spent 2 weeks at this beautiful luxury hotel, the staff cannot do enough for you we would like to say a big thank you to Manuel our beach waiter he was kind and friendly and provided a brilliant service. Yolanda our maid always left our room clean and tidy we always walked into a well presented room with rose petals or towel sculptures of animals which were excellent. The beach was pleasant enough there is a large amount of... Read more
from Streamwood, Illinois
Submitted on 04-08-2016
My visit to The Royal Playa del Carmen was better than I could imagine. This was my first time in Playa del Carmen and I cannot wait to go back to The Royal Playa del Carmen. I have visited Cancun, Dominican Republic, Puerto Rico, Hawaii, and various properties in the US and nobody compares to the service level we received at this property. I have never felt so welcome as I did at this resort. Every staff member that I encountered (from landscaping crew to the front desk personnel) greeted my w... Read more
from pittsburgh pa
Submitted on 06-08-2016
The best resort in Playa right in town just be spoiled rotten there is no other resort like this is the best, just book it a true 5 star. We have traveled through Cancun and Playa for years and we will always return here as we have in the last 6 years. The staff have become family. Shout of to Raul at the lobby bar, Lopez and Jamie and everyone else.
from Forest Hills, New York
Submitted on 07-08-2016
From the 1st second we pulled up to the hotel, to the last second when we left - we were treated like royalty! The staff is very friendly, professional and always willing to help. The hotel itself I absolutely beautiful and the restaurant food was delicious with a huge variety. What makes this hotel great is when you walk out the front door, you're in the town with all shops, and restaurants. You walk out the back door, you're at your pool and the beach! Special thanks to "Moto", who is in charg... Read more
from
Submitted on 07-08-2016
We decide to celebrate our 12th anniversary in The Royal playa del carmen from July 24th until august 1st and I don't have one word that can describe the amazing experience that my husband and I had in this hotel, the second that you enter on the lobby you can feel the majestic of the hotel, the worm welcome makes you feel special and the smiles for everyone makes you feel like home. The people of The Royal playa del carmen were looking to go far and beyond of the expectations for our needs. Th... Read more
from Melbourne, Australia
Submitted on 07-08-2016
What an amazing week spent at The Royal ??? From start to finish we were spoilt rotten by the staff, making us feel as comfortable, relaxed and as at home as possible. All services provided were immaculate, whether it was house keeping, bartending, entertainment or dining at any of the restaurants throughout the hotel, everything was always given with lovely friendly smiles along with funny conversations making it very easy to enjoy our holiday and make unforgettable memories ??? A special ... Read more
from
Submitted on 08-08-2016
Stayed only a few nights because we wanted a few nights right in Playa del Carmen and a few nights further down the coast. All of our meals were exceptional. Their gluten-free bread at breakfast is to die for! It is really hard to get good gluten-free bread! The drinks we always good. Entertainment was fine but most nights we spent out in the local spots. Lucas at Pelicanos (not sure on spelling) was always wonderful with a smile each morning. I would definitely recommend this place. It my opini... Read more
from Spring, Texas
Submitted on 11-08-2016
The room was awesome! Good food at inclusive restaurants but may need a little more variety. Lots of fun by the pool. One downside, very small beach area for hotel guests. Also, a little concerned with safety as security guards patrolled the immediate beach area.
from
Submitted on 12-08-2016
I booked to stay 2 nights at The Royal for my partners birthday and we had the best time! The lovely staff upgraded up to the royal suit and it defiantly did not disappoint! The all-inclusive food and drinks was divine. The whole complex is huge and gorgeous. Defiantly a royal experience!
from
Submitted on 12-08-2016
Hello, My wife and I had the absolute best time of our lives, while staying at The Royal. The staff was simply amazing with the royalty treatment of the guests. Our concierge was always smiling, polite, helpful, knowledgable and accommodated all of our requests. The food and beverages exceeded our expectations. The Chef's Plate is worth all of the hype. We loved it so much that we are returning in 2017. Regards, cml
from Millington, New Jersey
Submitted on 12-08-2016
Rooms were spacious and clean. Stocked bar in room and restaurants were very good. Food was fresh and wait staff very nice. The entire staff was just so friendly and lovely!! Pool area very nice. I absolutely LOVED the Spa. Silvia and Angle were amazing!!! had facials and hot stone massages!!! Awesome.
from lancashire
Submitted on 12-08-2016
So much to love about this resort. From the moment you arrive you are waited on hand and foot. The service is amazing. Around the pool the fantastic waiters and waitresses serve you all day long bringing any drink you want to your sun lounger. In all the restaurants the service is fantastic and the bars especially the tequila bar the service we received from Luisa was amazing. All the food in all the restaurants is out of this world . The hotel itself is so clean, the pool just breathtaking and ... Read more
from
Submitted on 14-08-2016
My wife and I have stayed at several different resorts from Cancun to Tulum and The Royal has just became our favorite. They pay attention to all of the small details. All of the staff seamed genuinely happy to help make your stay as pleasant as possible. The food and service at all the restaurants was up to all of our expectations. We intend to return this Fall.
from
Submitted on 14-08-2016
I spent 5 nights at the Playa Del Carmen with a friend, for our summer vacation. We were extremely happy with the entire resort from the very moment we arrived. The staff was extremely accommodating and made sure we had what we needed to make our stay there as wonderful as it was. The resort was clean and relaxing. The entertainment was lovely too! There was something going on every day/night whether it was dance lessons by the pool or a show at night. The entertainment staff was very nice too. ... Read more
from Longview, Texas
Submitted on 15-08-2016
Wonderful resort. Jorge Canul (Captain) was the best ! He catered to our every need. Always greeted us by name and set up everywhere we went to be very romantic and special. Enrique and Miranda gave wonderful massages and Zuiema and Miriam gave great pedicures. Despite the rainy weather - enjoyed our stay.
from
Submitted on 15-08-2016
We had a great week at The Royal! Great service, clean and pleasant facilities, great food, especially for an all inclusive resort. We especially loved the Chef's Plate and went 4 times over our stay. We were so well taken care of by Felix, Luis Alberto, Jose, Michel, and Chefs Susana and Felix. They made us feel special and like they knew us. They even made a big deal about our anniversary. We'll absolutely come back to the Royal and eat at Chef's Plate every night next time!
from
Submitted on 15-08-2016
I went to Playa to celebrate a girlfriends Dirty Thirty. She had been to The Royal and Playa several times before and kept telling me, "This is the place to stay". She was right! Everything was AMAZING! The staff is nothing but welcoming and spectacular; always making sure we had everything we needed and more. The whole resort was extremely clean at all times, not to mention the rooms are kept just as spotless. The food was absolutely delicious and very well prepared. The pool and bar area is a ... Read more
from Oklahoma City, Oklahoma
Submitted on 06-09-2016
Great food,great fun,great room! A great place to relax and unwind! But I can't get over the courteous staff there. They were so accommodating ! Alan was the greatest! He led the crew with great times, getting them feel like we had met a new family away from home, Ernesto, Victor and Israel were so awesome! I'll be back!
from Portland, Oregon
Submitted on 06-09-2016
We were there to celebrate my husband's 40th birthday and could not have been more thrilled with our 10 days at The Royal. The accommodations were clean and our room was luxurious. The food and drinks were excellent. Pool and beach cabanas were not overly crowded. We especially enjoyed the staff at The Lobby Bar, Spice, Pelicanos.
from
Submitted on 07-09-2016
Wonderful resort with very friendly and helpful staff. All the rooms are spacious and easy to access once you figure out the resort layout. The food was average at the Mediterranean Restaurant for breakfast and dinner. Maria Marie was quite nice... be sure to get the lamb chops!!!!
from Asuncion, Paraguay
Submitted on 07-09-2016
This hotel is the best hotel I've been to. We visit the Caribbean twice a year and this hotel was amazing in every aspect. November is not a great month to visit because of the rain but because it was our honeymoon we enjoyed every second of it. Maria Marie, was unbelievable, our favorite. It is very close to the painteresque downtown where the Quinta Avenida (5th Avenue) is located so plenty of things to see around. Excellent rooms!!! The mattress is the most comfortable one we've slept on. The... Read more
from Columbia, Missouri
Submitted on 08-09-2016
Everything was wonderful! The service is like nothing I've ever experienced - every single employee we encountered was terrific! Room, pools, spa, pools, restaurants, evening entertainment, beach all perfect. Also, thanks to Jose Garcia at Spice for the great recommendation for their lobster dinner :) Would highly recommend this resort. We will be back next year!
from
Submitted on 09-09-2016
I consider myself well traveled and have been from to multiple islands in the Caribbean plus Mexico twice prior to my most recent trip. I have never been to Playa del Carmen before and have tried to steer away from all inclusive because for me personally, I don't find them worth it. I traveled to The Royal with some friends from college and had zero complaints from the moment we walked in and were greeted with drinks, to the moment The Royal's own private SUV escorted us back to the airport in... Read more
from Pickering, Canada
Submitted on 09-09-2016
This was our 2nd stay at The Royal. We first visited The Royal in November 2015 and enjoyed it soooo much, we couldn't wait to return. I don't even know where to begin. The service and hospitality is amazing! Everyone goes out of their way to ensure you well taken care of for your entire stay. We stayed in the presidential suite, room 994. The suite is spacious and we loved having the second level, with our own plunge pool, lounging area and dining area. Our butlers were outstanding! ... Read more
from Elkton, Kentucky
Submitted on 09-09-2016
My husband and I married on September 3, 2016. We flew to Mexico the very next day and were very exhausted and irritable. We were greeted with such kindness and respect as soon as we walked into the lobby at The Royal, it actually took my breath away. Everyone was so nice and helpful. MIGUEL was absolutely amazing as he helped us with our luggage, he suggested restaurants and other fun activities for us to try on our honeymoon. We got settled in to our ocean from suite and our week in paradise b... Read more
from Spencerville, MD
Submitted on 09-09-2016
This resort is situated just steps away from the shopping and entertainment mecca that is Fifth Avenue, yet once you enter the resort, you don't feel like you're in the middle of town. Before I get into the pros and cons of the place, I have to say that I completely concur with Ken M. and his review of "The Chair and Shade Situation." We were there around the same time (end of August), and the resort was at full capacity, but really didn't feel crowded. Marco always seemed to appear at just the... Read more
from
Submitted on 10-09-2016
We were excited to come back to The Royal, but also worried that it wouldn't hold up to the standard set three years ago. No need to worry! It is still our favorite place. The location cannot be beat for walking 5th, getting to Cozumel or just enjoying the beach. If you enjoy time by the pool, make sure you find Vicenta and sit in her service area. She was amazing! We never went without a cold drink and a warm smile. Lenin, Gabriela and Benedicto kept our room in perfect order the entire ... Read more
from
Submitted on 13-09-2016
We are just back from a lovely break at The Royal The service was fantastic staff were so attentive and the room was lovely The best thing was the food The variety. of restaurants was amazing we.love our food and the choice was great French, Italian,Asian, Mexican all A la carte All inclusive and drinks branded Bombay sapphire gin etc all included in the price The only down side is my stomach is off but totally self inflicted
from Edmonton, Canada
Submitted on 16-09-2016
We loved our stay at The Royal! The resort and grounds are kept in impeccable shape and the customer service was above par. Our favourite things about the resort was the food, the evening entertainment, and the location. The food was amazing! We went to the breakfast buffet every morning and never got sick of it because it had so much variety. They also had lots of healthy options which was great. We tried out all of the restaurants at the resort and enjoyed them all but our favourite was proba... Read more
from
Submitted on 16-09-2016
We have been to multiple different chain all inclusive resorts of the past few years. This one is by far the friendliness, consistent and well kept resort. We stayed for 7 days. Over those 7 days we received 2 massages, went on a cenote tour through the resort and ate at every restaurant they have here. The food was very consistent and delicious. It is nice having variety, not having to make reservations for the meals or being stuck with buffets all week. They truly have premium liquor (go... Read more
from
Submitted on 16-09-2016
Where do I start, wow. The service was excellent. From the hotel shuttle from the airport, cool clothes to freshen up with when you arrive at check in. Every member of the staff from the cleaning crew to the sports and entertainment crew were nothing but kind, generous and helpful, not to mention funny and fun. The place is spotless, marble floors in the room, jacuzzi tubs in the rooms, patios with lovely hammocks, gorgeous views. Mauricio "Ramper" was a great guide, very informative, great sen... Read more
from Virginia Beach, Virginia
Submitted on 16-09-2016
I've travelled a lot but my experience at the Royal Playa Del Carmen was totally exceptional. I loved every little thing about this place!!! You fell in love with this resort from the very beginning; and it was only getting better :) It's absolutely gorgeous, the rooms are specious and very clean (thanks to out great housekeeping, unfortunately I didn't get their names). The territory of the hotel is very well organized; the landscaping is amazing. I loved their awesome spa - it's every girl's d... Read more
from
Submitted on 17-09-2016
Suite 757 was awesome . Food was delicious. Everyone who works here is very kind. Carlos our butler was fabulous. Jorge at Maria Marie works at 2 places here and is great. Janeth from the quiet pool and coffee house made me smile and had the best attitude. Paco and Abraham at El mederterenio fun and professional. Maria our house keeper amazing. Christopher at Asiana fantastic. Great place !!! Please remember to tip your servers and staff . They work very hard and are very good . I saw m... Read more
from
Submitted on 20-09-2016
My husband and I stayed at The Royal the week of September 10-17, 2016. We joined some friends who were also staying there. We had an absolutely wonderful time! The resort is beautiful and very well maintained. The staff are the friendliest and most accommodating we have ever had on an all inclusive. The activities and shows were fabulous. The spa was wonderful and Mily gives a great massage! I can't say enough good things about our experience here. We will definitely be returning!
from Scranton, Pennsylvania
Submitted on 20-09-2016
This is our second visit to The ROYAL because we enjoyed it so much the first time. The upkeep on the premises is exceptional and they are improving it everyday. Constant entertainment around the pool every hour and every staff member is friendly to a fault. Variety of restaurants on the premises and in the adjoining hotel. Spa is excellent--clean and friendly. I was slightly disabled--not only did they give me a wheelchair for the week, but ALL staff was at the ready to help. Entertainment in... Read more
from London, United Kingdom
Submitted on 20-09-2016
The location, pool, exterior and staff at this hotel are very good. The gym instructor, Juan, was amazing and I really had a lovely time in Playa. Be aware this is a mid-range hotel that thinks it is luxury. The biggest let down on this hotel is the food and beverages. The food is low quality and the cheap drinks. The type of customer who visits this hotel is not one that should expect anything luxurious. The attempt to make it luxury is there but the quality of everything is very mass market. N... Read more
from Fairlawn, Ohio
Submitted on 20-09-2016
When we arrived at The Royal we were greeted by our butler Jose. This was my first time meeting him, he immediately made us feel like good friends. My daughters were here last year and struck up a friendship with Jose. They told me how outgoing and fun he was. You could see that right away. He took us up to our room, the presidential suite with an adjoining room for my wife and I. The rooms were beautiful and luxurious. The marble tile and stucco walls with the beamed ceilings were fanta... Read more
from dallas
Submitted on 21-09-2016
This was my first visit to this resort and it was well worth it. The food was out of this world! The location is excellent and is w/in walking distance to the heart of the city and right on the beach. The staff was phenomenal from the greeters to waitstaff to housekeeping and entertainers. We have activities at the pool everyday and the best entertainer there is Victor Alan Baeza!!!! Not only is he nice to look at, he knows how to move. Water Zumba was my favorite class!!!! It's all inclusi... Read more
from
Submitted on 23-09-2016
My husband and I recently stayed here on vacation in Mexico and let me tell you it was top notch, the food was fabulous. We splurged and got the ocean front room which was worth every penny! It was in a great location with all the downtown shops being one block over. The only reason that I am rating the resort a 4 star is because the beach was not so good and I am a beach person and when I'm on vacation that's where I prefer to be over a pool. It's small and has a really foul smell almost like b... Read more
from Morris, Illinois
Submitted on 23-09-2016
This was our second time here and we had an amazing time! Great restaurants, spa, view, location and staff. We stayed in the presidential suite this time and it didn't disappoint. Everything you could need or ask for. One of our favorite bartenders was Alex. He was working the Mediterranean bar during our stay. He was very friendly, happy, polite and funny. He went the extra mile to make sure we were happy and had a great time! And if you're using a butler during your stay I would recommend Juan... Read more
from
Submitted on 23-09-2016
Anyone who stays at The Royal will see that it is an absolutely stunning hotel but it was the incredible staff who made this holiday so perfect for me. I want to specifically mention my butler Ana, she went above and beyond to make sure I had a fantastic stay. Her English was impeccable and her demeanor was so warm and welcoming. If you are so lucky to have her during your stay you will not be disappointed...in fact I would recommend requesting her specifically. Thank you, Ana for everything yo... Read more
from
Submitted on 23-09-2016
My wife and I stayed 9/19-9/23. We were at The Royal Playa Del Carmen for our 10th wedding anniversary. I contacted the resort ahead of time to renew our vows. Charon was helpful right from the very start. She helped me with everything from start to finish. She made our special day absolutely perfect. It could not have been better and more memorable. Charon, you're great at what you do. My wife and I can't thank you enough. We stayed in the presidential suite (994). It was amazingly lux... Read more
from Edmond, Oklahoma
Submitted on 23-09-2016
My husband and I were absolutely thrilled to have spent our honeymoon at the Royal Playa del Carmen! It was recommended by a friend who is a travel agent, and we are so glad we took her advice! This resort was right in the heart of Playa which made it easy for us to explore and travel around. Many other resorts are along the beach, far away from the city and require a long car ride, so if you are looking for alittle more freedom, I suggest this place in a heartbeat! Neither of us had ever been t... Read more
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