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Sandos Playacar Beach Resort - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$213 $106
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$1,249 $759
Per Guest for 5 Nights
Based on 4679 reviews
At the heart of the Mayan Riviera, a protected area which still contains many traces of the fascinating Mayan civilization. A mystical culture which r
Style: Mayan Culture Meets Contemporary Resort
Room & Rates
Standard Garden View Room - All-Inclusive - Sandos Playacar Beach  Resort - All-Inclusive - 1

Standard Garden View Room - All-Inclusive

Starting from
$213 $106
Per Adult Nightly
All Inclusive Features:
  • Daily meals to include every day, 24 hour room service. You can choose from 8 restaurants, 5 of them are specialty restaurants for a la carte dining. (Mexican, Italian, and Mediterranean)
  • Unlimited domestic beer, soft drinks, house wine, and domestic + international cocktails 24 hours within the Resort
  • In rooms, Mini Bar with mineral water, soft drinks, and beer (restocked every other day), Safety box
  • Tennis (unlimited day and night use within schedule of operation, on a first come first served basis), Includes equipment (balls & rackets), proper attire and court shoes required
  • Water sports: Pedal boats, Boogie board, Windsurfing, Sailing, + Kayaking, Snorkeling gear and Scuba Diving lessons in pool
  • Gym: Free use of exercise equipment and sauna.
  • Daily activities program: Guided walking tours, archery, darts, boccia, table tennis, language lessons, dancing courses, billiards, football, basketball, aerobics, beach activities, pool games and water aerobics, water polo, beach and water volleyball
  • `Kids Club` from 9:30am to 1pm + 3pm to 5pm (Children 4-8/9-12 years) with supervised full activities program: Children`s pool and playground, games and crafts, and mini disco
  • Nightly entertainment: Cabaret Shows, Music Halls, and Theme Nights
  • No cover charge at disco. Sports and entertainment team.
  • Hotel taxes and services charges included

Amenities: Two double beds or one King-size bed. Private and deluxe spacious bathroom with shower and hair dryer. Air conditioning and ceiling fan for optimal climate control, satellite color television, safety deposit box, telephone, and a mini-bar with mineral water, soft drinks, diet and regular soda and beer. Balcony with Garden or partial Ocean view.
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Junior Suite Riviera with Jacuzzi (620 sq. ft.) - All-Inclusive - Sandos Playacar Beach  Resort - All-Inclusive - 4

Junior Suite Riviera with Jacuzzi (620 sq. ft.) - All-Inclusive

Starting from
$225 $112
Per Adult Nightly
POLICY OCCUPANCY IN THIS SUITE: Five persons maximum. Three adults with one child (1 king size bed + 1 sleeper sofa bed in suite) OR two adults with two children (1 king size bed + 1 sleeper sofa bed in suite) OR two adults and three children (two double beds + 1 sleeper sofa bed in suite). Children must be from 0-12 years old.

All Inclusive Features:
  • Daily meals to include every day, 24 hour room service. You can choose from 8 restaurants, 5 of them are specialty restaurants for a la carte dining. (Mexican, Italian, and Mediterranean)
  • Unlimited domestic beer, soft drinks, house wine, and domestic + international cocktails 24 hours within the Resort
  • In rooms, Mini Bar with mineral water, soft drinks, and beer (restocked every other day), Safety box
  • Tennis (unlimited day and night use within schedule of operation, on a first come first served basis), Includes equipment (balls + rackets), proper attire and court shoes required
  • Water sports: Pedal boats, Boogie board, Windsurfing, Sailing, + Kayaking, Snorkeling gear and Scuba Diving lessons in pool
  • Gym: Free use of exercise equipment and sauna.
  • Daily activities program: Guided walking tours, archery, darts, boccia, table tennis, language lessons, dancing courses, billiards, football, basketball, aerobics, beach activities, pool games and water aerobics, water polo, beach and water volleyball
  • `Kids Club` from 9:30am to 1pm + 3pm to 5pm (Children 4-8/9-12 years) with supervised full activities program: Children’s pool and playground, games and crafts, and mini disco
  • Nightly entertainment: Cabaret Shows, Music Halls, and Theme Nights
  • No cover charge at disco. Sports and entertainment team.
  • Hotel taxes and services charges included

    Amenities: Spacious Junior Suite room with 2 double beds or 1 king size bed. Sitting area with a sleeper sofa. Terrace or balcony. Full private bathroom, toilet, double vanity, hairdryer, Jacuzzi type bath and separate shower. Air-conditioning, Plasma TV via satellite, telephone, ceiling fan, alarm clock, coffee maker, iron and ironing board, mini-bar stocked with mineral water, soft drinks and beers. Safety box.
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Hacienda Junior Suite - All-Inclusive - Sandos Playacar Beach  Resort - All-Inclusive - 2

Hacienda Junior Suite - All-Inclusive

Starting from
$288 $144
Per Adult Nightly
All Inclusive Features:
  • Daily meals to include every day, 24 hour room service. You can choose from 8 restaurants, 5 of them are specialty restaurants for a la carte dining. (Mexican, Italian, and Mediterranean)
  • Unlimited domestic beer, soft drinks, house wine, and domestic + international cocktails 24 hours within the Resort
  • In rooms, Mini Bar with mineral water, soft drinks, and beer (restocked every other day), Safety box
  • Tennis (unlimited day and night use within schedule of operation, on a first come first served basis), Includes equipment (balls & rackets), proper attire and court shoes required
  • Water sports: Pedal boats, Boogie board, Windsurfing, Sailing, + Kayaking, Snorkeling gear and Scuba Diving lessons in pool
  • Gym: Free use of exercise equipment and sauna.
  • Daily activities program: Guided walking tours, archery, darts, boccia, table tennis, language lessons, dancing courses, billiards, football, basketball, aerobics, beach activities, pool games and water aerobics, water polo, beach and water volleyball
  • `Kids Club` from 9:30am to 1pm + 3pm to 5pm (Children 4-8/9-12 years) with supervised full activities program: Children`s pool and playground, games and crafts, and mini disco
  • Nightly entertainment: Cabaret Shows, Music Halls, and Theme Nights
  • No cover charge at disco. Sports and entertainment team.
  • Hotel taxes and services charges included

Amenities: A spacious suite with two double beds or one king size bed, living room with a double sofa bed, private deluxe and spacious bathroom with shower, vanity mirror, and marble bench for added comfort, hair dryer, safety box, air conditioning, satellite television, mini bar with mineral water, refreshments, and beer, and balcony overlooking the native forest. Extensive Junior Suites distributed in 16 buildings of 10 units each one with solarium and own swimming pool, creating a Mexican atmosphere of Villa surrounded by exuberant tropical vegetation.
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Superior Oceanfront Room - All-Inclusive - Sandos Playacar Beach  Resort - All-Inclusive - 3

Superior Oceanfront Room - All-Inclusive

Starting from
$313 $156
Per Adult Nightly
ADULTS ONLY IN THIS ROOM!

Inclusive Features:
  • Daily meals to include every day, 24 hour room service. You can choose from 8 restaurants, 5 of them are specialty restaurants for a la carte dining. (Mexican, Italian, and Mediterranean)
  • Unlimited domestic beer, soft drinks, house wine, and domestic + international cocktails 24 hours within the Resort
  • In rooms, Mini Bar with mineral water, soft drinks, and beer (restocked every other day), Safety box
  • Tennis (unlimited day and night use within schedule of operation, on a first come first served basis), Includes equipment (balls + rackets), proper attire and court shoes required
  • Water sports: Pedal boats, Boogie board, Windsurfing, Sailing, + Kayaking, Snorkeling gear and Scuba Diving lessons in pool
  • Gym: Free use of exercise equipment and sauna.
  • Daily activities program: Guided walking tours, archery, darts, boccia, table tennis, language lessons, dancing courses, billiards, football, basketball, aerobics, beach activities, pool games and water aerobics, water polo, beach and water volleyball
  • `Kids Club` from 9:30am to 1pm + 3pm to 5pm (Children 4-8/9-12 years) with supervised full activities program: Children’s pool and playground, games and crafts, and mini disco
  • Nightly entertainment: Cabaret Shows, Music Halls, and Theme Nights
  • No cover charge at disco. Sports and entertainment team.
  • Hotel taxes and services charges included

Amenities: One king size bed, bathroom with shower, hand shower and marble bench for added comfort, hair dryer, vanity mirror, air conditioning, safety box, and telephone.

Special Amenities: Bath robe per adult for use during their stay, shower cap, mouth wash, body lotion, mini bar with mineral water, refreshments, bottled water, soft drinks, diet and regular soda, and domestic beer, satellite color television, welcome fruit basket, coffee maker, iron and ironing board, radio alarm clock, balcony with guaranteed ocean view, and VIP treatment.

Sandos Select Club Privileges: Special room location in Royal Club section, private registration, concierge service, VIP guest identification, guaranteed reservations at a la carte restaurants once the reservation has been made by the guest, check out up to 3pm (subject to availability), turn down service, reserved area at the beach with hammocks, Sandos Royal Club Lounge with drinks and canapes from 7am through 11pm, and pillow menu.
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Sandos Playacar Beach Resort - All-Inclusive
Paseo Xaman-Ha Manzana 1, Lote 1 Fracc.Playacar, Playa Del Carmen, Mexico 77710

Location

Located in the exclusive development of Playacar, Sandos Playacar is a 4-star beachfront all-inclusive resort and spa surrounded by the Natural Wonders of the Caribbean. At the heart of the Mayan Riviera, a protected area which still contains many traces of the fascinating Mayan civilization.

Why Stay Here

TOP TEN Summer Collection Riviera Maya All-Inclusive Resort
Strategically situated in Playacar.
Perfectly integrated in its natural surroundings.
With access to the finest beaches.
Features an original Mexican design and magnificent layout.
Childrens activities to make sure your kids wont get bored.
24-Hour room service available.
Waiter service at the beach and around the pool.

Resort Details

The Sandos Playacar Resort blends seamlessly into the local scenery, recreating a typical Mexican Hacienda. It is also strategically positioned a short distance from the archaeological sites of Tulum and Coba and the ecological water parks of Xcaret and Xel-Ha, offering the ideal opportunity to combine culture and fun in an incomparable setting.

All-Inclusive Details

• Elegant accommodations with Private Balcony or Terrace! • In Room Amenities: Two double beds or one King Size bed. Private marble bathroom with multi-head shower and bench for additional comfort, Hairdryer, Air conditioning, Satellite color TV, Telephone, Minibar with mineral water, soft drinks and beer. Safety deposit box free. Garden, Swimming Pools or partial Sea views. • All meals (buffet breakfast, buffet lunch and buffet dinner), snacks and dinner at the speciality restaurants with A la carte service. • 8 Restaurants including 5 a la carte • 3 Bars. • Unlimited national and imported drinks between 11:00 am and 2:00 am, including in the Disco. • Waiter service for drinks at the beach and around the pool. • 24-Hour room service (meals and beverages). • Free Wi-Fi in Lobby only. • Tennis (unlimited use of courts during opening hours). Includes use of equipment (balls and rackets); appropriate attire and shoes required. • Water sports: Windsurfing, sailing and canoeing (depending on weather conditions; lessons not included). Scuba diving lessons in the swimming pool. • Gym with Nautilus equipment. • Spa ($). • Sauna, Massages and Beauty Treatments ($). • 3 Swimming pools. • Use of games room with billiards, table tennis, backgammon, chess, dominoes and cards. • Daily program of social activities. Aerobics classes, calisthenics and beach activities. Pool games and water aerobics. Water basketball. • Kids Club with supervision, kiddies pool, PunchnJudy theatre, mini-cafeteria, play area, Super Nintendo, TV See special programme. • Teens Club with pool tables, table tennis and soccer table. • Bicycle tours and unlimited use of bicycles during the day during service hours. • Evening entertainment: Shows and Themed Evenings in the Theatre. • Disco. • Full program of activities with our Entertainment and Sports Team. • All Gratuities.

Accommodation Details

Two double beds or one king bed
Private bathroom with shower
Hair dryer
Air-conditioning
Satellite television
Telephone
Mini bar with mineral water, refreshments, and beer
Safety box
balcony with garden or ocean views

Restaurants, Lounges & Bars

Big Buffet Festival (Main Restaurant): International Buffet. Dress code: T-shirt and footwear obligatory.
Iztapalapa Pool Bar-Restaurant: Buffet Snack.
Mediterranean Restaurant: Specializing in shellfish, meat and poultry with a salad bar. Dress code: Shirt, long trousers and shoes required.
il Piamonte (Italian Restaurant): Restaurant featuring Buffet Italian specialities. Dress code: Shirt, long trousers and shoes required.
Asiana Restaurant: Restaurant featuring A la carte Asian specialities. Dress code: Shirt, long trousers and shoes required.
El Gaucho (Steak Restaurant): Restaurant featuring A la carte Steak specialities. Dress code: Shirt, long trousers and shoes required.
Gourmet French Restaurant: Restaurant featuring A la carte French specialities. Dress code: Shirt, long trousers and shoes required.
La Bambola: Cafa and Sport Bar.
Agave Blue.
Beach Bar.
Dance On Discotheque: Over-18s only.
A la carte Restaurants: Reservations required.

A LA CARTE DINNER POLICY: 3 night stay = one dinner reservation, 4 - 6 night stay = two dinner reservation, 7 night stay = three dinner reservation . Dress code: casual attire. Casual elegance in the evening, dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants.

For the Family

Kids Club with supervision, kiddies pool, PunchnJudy theatre, mini-cafeteria, play area, Super Nintendo, TV See special programme. Teens Club with pool tables, table tennis, soccer table and soft-drink machine. See special programme.

Pools & Spas

3 swimming pools

Weddings

HONEYMOONERS FREE ADDED VALUES: Fruit Basket and Sparkling Wine upon arrival. Please request your Honeymoon package at time of booking. Wedding certificate of proof of marriage could be requested at time of check in.

SANDOS PLAYACAR WEDDINGS

Turquoise Breeze

Serenity  Blue

Hidden Paradise

 

We Also Offer:

South Asian  Weddings

A la Carte Weddings

Honeymoon Package

Sandos Weddings Incentive $1,000 OFF(90 rooms Nights Min Stay)

More Info: weddings.mx@sandos.com

 

Entertainment & Activities

Resort Facilities: Gym with Nautilus equipment, sauna, massages, and beauty treatments. Floodlit tennis courts - medium-slow artificial grass and fast hard surface. Volleyball and basketball courts. Water sports centre with: Scuba diving, snorkeling, windsurfing, kayaking and sailing (lessons not included). Disco. Video games room. Covered theatre for evening shows. Meeting rooms and banquets for groups. Board Room. Travel agency and car hire. Boutique. Exchange bureau. Films and photo developing. Medical Service. Beauty salon. Temazcal.

AMENITIES:
  • 24-Hour Front Desk
  • All-Inclusive
  • Babysitting (+)
  • Beach Service
  • Beachfront
  • Beauty Shop/Salon (+)
  • Billiards
  • Business Services (+)
  • Car Rental Desk (+)
  • Children's Play Area
  • Children's Program
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Free Parking
  • Game Room (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Horseback Riding (nearby) (+)
  • Kiddie Pool
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Night Club
  • Non-Motorized Water Sports
  • On-Site Travel Agency
  • Outdoor Pool
  • Public Internet Access (+)
  • Restaurant
  • Room Service Included
  • Sauna
  • Security Guard
  • Spa Services (+)
  • Sun Deck
  • Tennis Courts
  • Theater
  • VIP Rooms
  • Volleyball Court
  • Wake-Up Service
  • Water Sports (+)
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4679 reviews
from Hondo, Texas
Submitted on 23-05-2016
This has been my go to place to stay when visiting Playa del Carmen. I feel like I'm being generous by giving them an average rating. My husband & I travel to Mexico every year. We visit different places just to try something new & we tend to stay in Rui Palace Resorts when they are available. So, not my first rodeo. Unfortunately, I think it will be my last time to stay here. It's been 4 yrs since we last stayed here, but it's just not the same grand place that it used to be. The good th... Read more
from Vancouver, British Columbia, Canada
Submitted on 23-05-2016
Sure, this hotel is a little run down in places, and the food on occasion was cold. Our room had the typical caribbean musty smell, but the staff at this hotel more than made up for anything I could have had a little grumble about - they were all so friendly, very polite, very accommodating, always smiling and they all looked so happy in their jobs - a credit to the management personnel. I never ever felt like a tip was required, such a change from many other resorts we have visited. A special m... Read more
from Baltimore, Maryland
Submitted on 24-05-2016
A group of 6 of us traveled during the week of 5/14-5/21/16. We stayed at the Riu Palace Peninsula in Cancun in 2015, so we figured we would give the Riu Palace Riviera Maya a try. By the way, we rated the RPP in Cancun a 5 out of 5 last year. The RPRM has a lot of potential and we definitely enjoyed our trip overall. Pros: Check-in was quick and easy. Food overall was very good. We only at the buffet for dinner because the menu selections for the a la carte restaurants were not very appe... Read more
from
Submitted on 24-05-2016
First of all let me say that this is a beautiful hotel it's a little dated like some say but not to much. We had our wedding on Friday may 20 on the beach and had our private reception in the Brazilian restaurant botafogo and everything was perfect. Big thumbs up to Veronica the wedding coordinator she did an excellent job getting everything together. The photographer Mauro from adventure photos produced some excellent shots from our special day. Don't hesitate to book this hotel for your specia... Read more
from Arlington, Virginia
Submitted on 25-05-2016
I had the pleasure of staying at the Ríu Riviera Maya for seven days. It is an absolutely beautiful hotel. It is located next to the most beautiful beach that I have ever seen. The beach has beautiful white sand. The water is clear and has the most incredible shades of turquoise. The temperature is perfect! The rooms are clean and comfortable. The service is absolutely amazing. Everyone who works in the hotel is always willing to help and to make your stay a very pleasant one. The food is abund... Read more
from New York City, New York
Submitted on 03-06-2016
So I took a solo vacation for my birthday. I wanted to spend a few days living in the lap of luxury, so I'm so glad I chose the Riu. The minute you drive up into their circular drive you are treated like royalty. The jr suite I got was spacious with a separate seating area and balcony. The pool was awesome. I was afraid that it would be overrun with kids because there are only two pools. But the pool is huge and there was space to spread out. The beach was BEAUTIFUL. The waiters will find you on... Read more
from Newport -Trefdraeth, United Kingdom
Submitted on 04-06-2016
My wife and I have just returned from a relaxing two week holiday here. Just a couple of negatives, despite there being signs by the swimming pool saying reserving of sun loungers was not allowed this rule was not adhered to, most mornings after 1000 you would find it hard to get two loungers together that didn`t have towels or other stuff on them, normally there would be more towels than people. The musty smell in the room due to the humidity was something we got used to but having clothes sme... Read more
from Bristol, England, United Kingdom
Submitted on 05-06-2016
This hotel wowed me, the pictures really don't do this beautiful property justice. The service was amazing from the start to the finish. Check in was painless and quick ad we had a nice welcome cocktail. The layout of the hotel was great, the buffet and restaurants were all very close together which gave a nice atmosphere. My favorite was the steak grill which also served lobster which is included and tasted awesome and the Brazilian. My girlfriend and I both came to the conclusion we don't l... Read more
from Chicago, Illinois
Submitted on 06-06-2016
We (wife and I) stayed for 7 days with 4 other adult family members and really couldn't have asked for a better stay. My wife and I have been to Mexico several times as well as other vacation destinations and I travel a lot for work so giving this a very fair review from a seasoned traveler. The hotel itself is very nice and has a very traditional Mexican feel and decor to it. Everything is kept very clean despite hundreds of people walking throughout the place. The grounds are kept immaculate ... Read more
from Widnes, United Kingdom
Submitted on 06-06-2016
Travelled to many places and first of all I'd like to say the Mexican people who worked at this hotel are the nicest, most hard working and friendly people we've ever met. The only staff we came across who weren't very approachable/friendly we're a couple of them at reception and at the spa.. The beach is absolutely beautiful. The lobby in the hotel has a lovely atmosphere and the bar in there has some great cocktails. Housekeeping kept our rooms spotless clean every day. We thought the food... Read more
from
Submitted on 19-06-2016
We stayed at the Riu Palace Riviera Maya from June 7 - 14, 2016. From Thalia and Ishmael at the front desk, to all of the restaurant wait staff, especially Mendez and Alberto, pool bartenders and staff Ivan, Xavier, Felix and Suemy, and Jorge at the lobby bar, everyone was always smiling and doing everything they could to make sure we were having a great time. Housekeeping staff decorated our bed each day with flower petals and "towel animals" (see the pictures). A new policy at the hotel is th... Read more
from Lincoln, Nebraska
Submitted on 19-06-2016
I cannot say enough wonderful things about this hotel resort. You cannot go wrong in choosing this location as your vacation. The rooms were beautiful, the grounds were gorgeous, and the beach was perfect. Amazing food, friendly people, and shopping within walking distance. We were spoiled beyond our imagination and will be back. I can't believe there is a better resort in all of Mexico really it was wonderful. The staff were kind and just wanted to make sure we were happy everything was perfect... Read more
from Southport, United Kingdom
Submitted on 19-06-2016
Just returned from Riu Palace Rivera Maya,this was our 6th stay at this resort and we still can't fault it, loved every minute of our stay. The food and drinks are superb and plentiful, the staff can't do enough for you, the rooms although very spacious, clean and well serviced, they are now starting to look a bit tired and are ready for a makeover. Although I stress they are still very good. This is the best Riu in playa car by far. Can't wait to return in November
from
Submitted on 21-06-2016
Staff was very attentive and helpful. The resort was very nice, right on the beach and was situated only a short drive from town. Only criticism would be the gym. The treadmills and bike were a bit dated. They got the job done however.
from Louisville, Kentucky
Submitted on 22-06-2016
The hotel is quite nice. The lobby is European in style and the desk staff is helpful, friendly and all smiles! We were greeted by Estaban for check in and then another time when our room key was locked in the room. Both times he seemed to be having the best day of his life. He was the happiest guy ever. The rooms are nice with a comfortable bed, lots of space and well appointed bathroom. My only critique is that there is a huge step to get into the bathtub - I suspect older folks will hav... Read more
from Dublin, Ohio
Submitted on 27-06-2016
This was our third visit to the Riu Palace. We've been to the Dominican Republic, Aruba, and the Bahamas but keep coming back here. The staff, rooms, food, beach, and location couldn't be better. The beach area has plenty of shade and plenty of open area to sun bathe. The water is amazing and the water activities are plentiful. We kayaked and jet skied, swam every day. This visit the hotel started grilling on the beach during lunchtime so that was another meal to fill our bellies. On our las... Read more
from
Submitted on 27-06-2016
I returned last week from a 4 night stay at this property. The resort was fantastic, clean and up to date. There was never a time, it seemed, that staff members were not cleaning. They kept the grounds looking great. I booked this vacation through American Vacations, no perks just easy booking. Check In was easy and quick. I would like to say "Thank You" to Tony at the reception desk for allowing me to change my room to be closer to my friends. We booked through different sites and they were on... Read more
from Pennsylvania
Submitted on 28-06-2016
This was our third trip to the Riu Palace RM. Upon arrival we were greeted in several languages by El Capitan! It was good to see Hector again. We had several rooms reserved so check in was going to be a chore with 12 of us? Ivan made it smooth and easy and tried his best to get us all situated together. We were all on the same floor so that was as good as we could expect. Thank you Ivan. We had room 2044. Fantastic view, great room. No issues. Never had to ask for a thing all week. We had per... Read more
from Phoenix, Arizona
Submitted on 30-06-2016
Our first visit to the Riu Palace Riviera Maya- I read lots of reviews and you should know if you don't have fun here- it's your own fault. What a fabulous time the seven of us had. Hector-the Bell Captain was right there to welcome our arrival and he was helpful during the rest of the week too. A nice cold drink at check-in and Miguel assigned us an upgrade for our three rooms. Happy Birthday Miguel 6/30. This vacation was for our children and grandchildren- we all love the beach and the Riu... Read more
from Rotherham, United Kingdom
Submitted on 01-07-2016
My wife and i had a fantastic two weeks at the Riu Palace . Everthing from the room to the food and the wonderful friendly staff,all could not be faulted.We spent a lot of our time on the beach which we preferred as the pool bar did become rather noisy in the afternoons!! A big thank you to xavier the beach waiter who worked extremely hard and really looked after us.We tried all of the al a carte restaurants and really enjoyed the Brazilian and the fusion restaurants but were rather disappointe... Read more
from
Submitted on 05-07-2016
It is with a very heavy heart we had to leave this beautiful resort yesterday. From the moment we arrived til the moment we left we were treated like royalty and waited on hand and foot. Nothing was ever too much for the wonderful staff here. Our room was lovely, overlooking the gardens, we had no problem with hard beds like in other reviews, the maids left the room spotless every morning with lovely towel art and a turn down service every night with chocolates left on the pillows. The food wa... Read more
from O'Fallon, Missouri
Submitted on 05-07-2016
My sons and I vacationed here June 2-9, 2016. They are 17 & 18. Their father passed away in August and this was our "getaway" and celebration of my older sons graduation. I can't say enough about the staff, the food, the beach, the activities, the view, the ocean. It was all wonderful. We have been to the ocean before and this was by far the most beautiful. The shows in the evening are top notch. We were sorry we didn't discover them until 5 days in to our trip. I wouldn't recommend it for... Read more
from Santa Fe, New Mexico
Submitted on 05-07-2016
This place is amazing. First class all the way. The staff is super friendly, very attentive. Its like they are there just for u. The restaurants are all very different, yet they are all delicious. The resort is amazing!! Its like a postcard! The entertainment staff is great! Love the pools, rooms... Walk right onto the beach where u can relax and get drinks unlimited. I can go on and on about how amazing this place is- I'm just too tired from all the relaxing and pampering I've had there...One... Read more
from New Jersey
Submitted on 08-07-2016
Came to this resort not knowing what it was like and it was the best decision I have made when choosing resorts the people are absolutely phenomenal, When I tell you the staff goes out of their way I mean it. I will tell you one morning my wife and I walk into the breakfast lounge and I asked if they had " Mangu" ? its a Dominican dish consist of mash plantains they had no idea what I was talking about but one staff approached me and asked me how is it made ? and I told her.GUESS WHAT SHE DID ... Read more
from Orange, CA
Submitted on 08-07-2016
First impression is important to me. As soon as we arrived at the Riu, we were greeted with smiles and courtesy. Ismael at the front desk was the one who helped us. Great personality! So friendly and helpful. Already, we felt so welcome. The hotel lobby has this old world charm, accented by gorgeous crystal chandeliers. I could go on and on about how wonderful the staff here is, the food at the buffet (Don Manolo), and at the specialty restaurants. So worth the the price! Tha... Read more
from
Submitted on 08-07-2016
Upgraded to here from the Riu Yuck a tan vastly superior but still needed the odd touches here and there to keep it to the 5 star. Lovely setting with crystal clear Sands. Rooms were classic in style but with lamp shades that didn't match and one that was ripped -see photos this was my only criticism of the hotel. Everything else was great. The stand of food was excellent with fillet steaks and a wonderful Brazilian. Would visit again tentative staff throughout.
from
Submitted on 09-07-2016
As soon as we walked in, we were impressed. We were greeted by a friendly, smiling and helpful staff. The staff went above and beyond every day we were there. The food was delicious and the grounds were very clean. I was glad that I had made a great choice. I expect to go back soon.
from
Submitted on 09-07-2016
We loved the place. Service was great.Staff was excellent except one idiot at one of the restaurant that was very rude and management tried to make up for it! Place is right on the beach and close to Xcaret and about 35-40 minutes to Tulum! Food was good specially breakfast and dinner! Rooms are very clean. Just make sure you get the right room! Not all of them will be looking into the pool area!
from Orange, Texas
Submitted on 11-07-2016
The resort was above & beyond our expectations, from the fabulous food selections to the immaculate property& grounds....we were not disappointed in any aspect of our resort stay. We stayed the week of july 4th & the resort was completely booked, with that said we never waited for a table or seating at any of our dining experiences. The staff is what truly makes the Riu brands standout in our book, they cannot do enough to keep you happy & always service with a smile :) the only drawback we had... Read more
from Peoria, Illinois
Submitted on 12-07-2016
We just returned from a trip here in early July 2016, which was the first vacation my wife and I have taken since having children over 10 years ago. We picked this resort based on a number of reviews online as well as pictures from Orbitz. In short, we were not disappointed. The property is impeccable and the staff is constantly cleaning everything. Everyone we met was courteous, helpful, and always asking if we needed anything. The beach was amazing, and the large groups of palm trees (th... Read more
from Cleveland, Ohio
Submitted on 15-07-2016
My wife and I did our wedding at RIU Palace Riviera Maya and it really was pretty disappointing. The weather was poor and there is obviously nothing that the RIU could do about this but the backup plan left quite a bit to be desired. We were supposed to have a beach wedding but were moved to the theatre since a storm rolled ashore. This was unfortunate but we were looking to make the most of it. When I arrived at the theatre nothing was setup. I asked the wedding coordinator where the aisle... Read more
from Falkirk, United Kingdom
Submitted on 16-07-2016
ok, where do we start...only one (very) small issue-the mosquitoes, i would suggest you take plentiful amounts of repellent!!!!!!! it certainly didn't make our holiday any more difficult but they can be wee blighters... nothing to do with the resort or the hotel, and this is for UK/Thomson travellers - trips are very expensive and not many of them, the main historical trips start at 5.30am and you endure a 2.5hr one way bus drive. there aren't very many family trips so i would ask around before... Read more
from
Submitted on 16-07-2016
What a beautiful hotel with spectacular view! Staff was amazing, food was delicious. Hotel was always spotless clean! Trip to Tulum is highly recommend and once you are there you MUST visit Paradise Beach which is a short trip in a taxi. Paradise Beach is apparently the most beautiful beach in the world. The only regret is that we didn't stay there longer. We stayed there a week but for the first two days with suffered with jet lag. I hope I'll be back there one day as it was definitely the mos... Read more
from Rochelle Park
Submitted on 17-07-2016
Fantastic hotel! Beautiful room with great amenities. Clear beautiful water and spotless beach. Yummy drinks and very good food ! Short taxi ride to downtown area filled with bars and lounges. Wonderful trip!
from Schaumburg, Illinois
Submitted on 19-07-2016
First time at an all inclusive and this was the best choice hands down. The beach was the best! Service was as if everyone was royalty. Room was very clean, food was fantastic and they take care of you with the water no bathroom issues here! We will be going every year.
from Katy, Texas
Submitted on 21-07-2016
I stayed here for my birthday in October 2015. The hotel is more traditional in décor than the modern Riu hotels. The food was decent but not as good as other Riu properties that I have been to. The beach was beautiful and it was never hard to find a spot to relax. Our favorite spot was at the swim up bar. We brought our own Yetis from home and the staff was quick to make sure that they were always full. Tipping can go a long way. Our room was decorated each day and they went above and beyond... Read more
from stony point ny
Submitted on 23-07-2016
Just returned from a wonderful family trip at Riu and would recommend this resort to families. We stayed the week of July 18th with my husband, two boys ages 18 & 20 and my one son's girlfriend. Overall the resort is beautiful but there are some things that need attention. I'll start with the PROS: The BEACH is outstanding! Absolutely spectacular! White sand, lots of palm trees for shade, plenty of chairs, crystal clear water. Fun water sport activities from catamarans and kayaks to wave runn... Read more
from Dolton, Illinois
Submitted on 24-07-2016
This was our first time at RIU Palace in Riviera Maya.The grounds are Beautiful and well kept. The Buffet and all the other restaurants were good and well maintained with food. The nightly entertainment was very good and the service was impeccable. The pool area was well kept and the daily activities were Very Good. The Entertainment Team worked very hard to make sure everyone was having a Great time even water volleyball. The bar service around the pool was better than Excellent,they were frien... Read more
from Philadelpia
Submitted on 25-07-2016
Yep, our 4th visit in 8 years. Our first trip to the Riu Palace was 8 summers ago when our daughter got married on their beach. It was beautiful then but the beach is even more beautiful now. Btw, No seaweed this year. I woild like to see some umbrellas to go with the lounge chairs and the palm trees could use some assistance. However, my really big complaint is this: the terrible fumes that come from the water sports connected to the speed boats. As beautiful as the water was this year, there w... Read more
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