Sandos Caracol Eco Resort and Spa - All-Inclusive 4.0 Stars
per guest nightly from
$159 86
Carretera Cancun, Chetumal Km. 295 Punta Bete, View Map
Playa Del Carmen, MX 77710

BookIt.com Guest Rating

Very Good 

8.3

A Recent Traveler BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Thu, Nov 29, 2012
"The property is huge and both adult and kid friendly. Everything so far has been very good. The food was good and the activities at night are entertaining. Staffs are friendly and helpful esp. at the restaurants. We stayed for 4 days and most of it had been a pleasant experience. I just wish that we we're able to reserve in one of the ala carte restaurant. It was hard to make reservation. It was fully booked. So we end up eating at the buffet 3x/ day for 4 days. The last day, the breakfast buffet has no food selection. Looks like the food was mostly leftovers from the night before. The staff looks tired and in a daze like they don't know what they're doing. Also the rooms are far apart and walking from our room to the restaurant was tiring. Wish they have more courtesy cart that you can use to take you from place to place within the resort. At night, the trails going to the room is dark and needed more lighting esp. the pathways."

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Estella from Dallas, Tx BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Wed, Oct 10, 2012
"El personal, muy atento y amigable, la comida muy buena. Al pricipio nos sentimos un poco defraudados porque el cuarto que nos dieron no estaba en las mejores codiciones. la cama no estaba tan limpia, los muebles son muy viejos, tenia un olor a humedad horrible y peor aun tienen un aparato que saca la humedad que hace un ruido espantoso que no deja dormir. Queria salir corriendo de alli. A los dos dias nos cambiaron a una suite enfrente del mar ( gracias!! esa si fue una experiencia maravillosa. mi queja fue los cuartos de atras que ademas quedan muy lejos de la playa. por lo demas fue unas lindas vacaciones. todo su personal exelente amables y muy educados. me gustaria volver? si volveria (a las suites de enfrente de la playa). gracias a todo el personal de que hicieron que mi esposo y yo tuvieramos un feliz 41 aniversario de bodas. thank you & God bless you.// Staff very attentive and friendly, the food very good. At the begining we were a little disappointed because the room they gave us was not in the best conditions. the bed was not as clean, the furniture is very old, had a horrible musty smell worse have a device that removes moisture makes a terrible noise that leaves no sleep. I wanted to run from there. Two days later we were moved to a suite facing the sea (thanks!! That if it was a wonderful experience. My complaint was the back rooms that are also far from the beach. Was otherwise a nice vacation. All staff excellent friendly and very polite. would like to return? I go back (to the suites in front of the beach). thank all the staff who made my husband and I had a happy 41 anniversary. thank you & God bless you ."

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Amber from St. Paul, MN BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Tue, Jul 17, 2012
"The vacation was lovely from the day we booked it. The resort was gorgeous. The staff wonderful, the show excellent, the beach amazing and the food OMG it was 5 star all the way. I have zero complaints about this resort. I return again for another girls trip or bring my kids. It had everything a traveler would want. The comments about musty smells or the beach are ridiculous. If you think you are going to a tropical destination and not smell a little moisture in the air, you are in sane. The beach is beautiful and the sand bags are there to ensure it stays that way. We had two incidents that we had to call the for service, the battery had ran out in our key lock and we had messed up the safe. In both instances the technician was there with in minutes. Wonderful response and service. I completely recommend booking your restaurant reservations the instant you arrive. They fill up fast. My favorites were the steak restaurant and Italian. But the buffets were wonderful, so again no complaints. We did have a beach massage and go on a snorkeling tour and chose to walk down the beach to the left of the resort instead of booking through the resort. They were wonderful and a great savings. I hope you enjoy your vacation to Sandos as much as I did. Amber "

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Humberto Lara from Joliet, IL BookIt.com Verified Traveler
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Posted: Thu, Jul 05, 2012
"This was the perfect resort for our family. The staff was very courteous. Each restaurant provided various options for breakfast, lunch and dinner. The pools were nice and the beach area was perfect us. The shows in the evening were great. Highly recommend this resort."

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Jose Paramo from Shorewood, Illinois BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Sun, Jun 17, 2012
"We had a great time at the resort (Sando Caracol) and at Playa del Carmen in general. The resort was great and would really recommend for those looking for a great family atmosphere at a great resort. The value was incredible and we will definitely return."

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The Sandos Caracol Eco Resort and Spa hotel, located beachfront in Riveria Maya, is perfect for the entire family! This 4-star all-inclusive resort is only 45 minutes from Cancun`s International Airport and just 15 minutes from downtown Playa del Carmen.

Sandos Caracol Eco-Resort and Spa a boasts an oceanfront location alongside an exotic jungle where you can discover all the beauty of the Mexican Caribbean. Read More About Sandos Caracol Eco Resort and Spa - All-Inclusive

Rooms & Rates for Sandos Caracol Eco Resort and Spa - All-Inclusive
Royal Elite Ocean View Superior - All-Inclusive
Royal Elite Ocean View Superior - All-Inclusive
Room Sleeps up to 4 People

All Inclusive Features:

  • All meals (buffet breakfast, buffet lunch and buffet dinner), snacks plus dinner in our specialty restaurants with à la carte service.
  • Unlimited national and imported drinks, including in the Disco. Drinks available throughout the complex 24 hours a day.
  • Tennis (unlimited use of courts during opening hours). Includes use of equipment (balls and rackets); appropriate attire required.
  • Water sports: Boogie boards, windsurfing, sailing and canoes (depending on weather conditions - lessons not included). Snorkelling equipment and practice scuba dive in the swimming pool.
  • Gym: use of equipment, sauna, steam bath and Jacuzzi.
  • Activity programme with resort's team of entertainers: guided walks, darts, petanque, table tennis, dance lessons, billiards, football, basketball, aerobics, beach activities. Pool games and water aerobics. Water polo. Beach volleyball and water volleyball.
  • Entertainment and facilities for children and teenagers.
  • Evening entertainment: Various evening shows, live music (once a week).
  • Entrance to and drinks in the Disco.
  • All Gratuities.

    Amenities: Ocean view room without balcony. Two Queen Size beds or one King Size bed, Private bathroom with shower and hairdryer, Air conditioning, Ceiling fan, Satellite colour TV, Radio alarm clock, Telephone, Minibar with mineral water, soft drinks and beers (replenished every 2 days). Safe deposit box.
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Garden View Room - All-Inclusive
Garden View Room - All-Inclusive
Room Sleeps up to 4 People

All Inclusive Features:

  • All meals (buffet breakfast, buffet lunch and buffet dinner), snacks plus dinner in our specialty restaurants with à la carte service.
  • Unlimited national and imported drinks, including in the Disco. Drinks available throughout the complex 24 hours a day.
  • Tennis (unlimited use of courts during opening hours). Includes use of equipment (balls and rackets); appropriate attire required.
  • Water sports: Boogie boards, windsurfing, sailing and canoes (depending on weather conditions - lessons not included). Snorkelling equipment and practice scuba dive in the swimming pool.
  • Gym: use of equipment, sauna, steam bath and Jacuzzi.
  • Activity programme with resort's team of entertainers: guided walks, darts, petanque, table tennis, dance lessons, billiards, football, basketball, aerobics, beach activities. Pool games and water aerobics. Water polo. Beach volleyball and water volleyball.
  • Entertainment and facilities for children and teenagers.
  • Evening entertainment: Various evening shows, live music (once a week).
  • Entrance to and drinks in the Disco.
  • All Gratuities.

    Amenities: Two Queen Size beds or one King Size bed, Private bathroom with shower and hairdryer, Air conditioning, Ceiling fan, Satellite colour TV, Radio alarm clock, Telephone, Minibar with mineral water, soft drinks and beers (replenished every 2 days). Safe deposit box, Balcony with garden, jungle or swimming pool view.

REBATE
Extra Savings Instant Rebate Today Only Details
Royal Elite Ocean View Suite - All-Inclusive
Royal Elite Ocean View Suite - All-Inclusive
Room Sleeps up to 4 People

All Inclusive Features:

  • All meals (buffet breakfast, buffet lunch and buffet dinner), snacks plus dinner in our specialty restaurants with à la carte service.
  • Unlimited national and imported drinks, including in the Disco. Drinks available throughout the complex 24 hours a day.
  • Tennis (unlimited use of courts during opening hours). Includes use of equipment (balls and rackets); appropriate attire required.
  • Water sports: Boogie boards, windsurfing, sailing and canoes (depending on weather conditions - lessons not included). Snorkelling equipment and practice scuba dive in the swimming pool.
  • Gym: use of equipment, sauna, steam bath and Jacuzzi.
  • Activity programme with resort's team of entertainers: guided walks, darts, petanque, table tennis, dance lessons, billiards, football, basketball, aerobics, beach activities. Pool games and water aerobics. Water polo. Beach volleyball and water volleyball.
  • Entertainment and facilities for children and teenagers.
  • Evening entertainment: Various evening shows, live music (once a week).
  • Entrance to and drinks in the Disco.
  • All Gratuities.

    Amenities: Ocean view room without balcony. Two Queen Size beds or one King Size bed, Private bathroom with shower and hairdryer, Air conditioning, Ceiling fan, Satellite colour TV, Radio alarm clock, Telephone, Minibar with mineral water, soft drinks and beers (replenished every 2 days). Safe deposit box.
REBATE
Extra Savings Instant Rebate Today Only Details
See All Available Room Types
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Must call to book.
Toll Free: 888-782-9722
Amenities: Sandos Caracol Eco Resort and Spa - All-Inclusive
  • 24-Hour Front Desk
  • All-Inclusive
  • Babysitting (+)
  • Barber Shop (+)
  • Basketball Court
  • Beachfront
  • Beauty Shop/Salon (+)
  • Billiards
  • Business Services (+)
  • Cafe
  • Car Rental Desk (+)
  • Children's Play Area
  • Children's Program
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Exterior Corridors
  • FREE Parking
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Handicap Services
  • Horseback Riding (nearby) (+)
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Night Club
  • Non-Motorized Water Sports
  • On-Site Travel Agency
  • Outdoor Pool
  • Parking
  • Public Internet Access (+)
  • Restaurant
  • Sauna
  • Security Guard
  • Spa Services (+)
  • Steam Room
  • Sun Deck
  • Sundry Shop (+)
  • Swim-Up Bar
  • Tennis Courts
  • Theater
  • VIP Rooms
  • Volleyball Court
  • Wake-Up Service
  • Water Sports (+)
  • Wedding Services (+)

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.