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ALL-IN WKEND: $5 Books Your Resort

Playacar Palace Grand Resort - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$512 $256
Per Adult Nightly
Hotel + Flight from
Starting from:
$2,769 $1,549
Per Guest for 5 Nights
Based on 3724 reviews
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen.
Style: Beachfront, All Inclusive, Family Friendly
Room & Rates
Deluxe Room Resort View - All-Inclusive - Playacar Palace Grand Resort - All-Inclusive - 2

Deluxe Room Resort View - All-Inclusive

Starting from
$512 $256
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • UNLIMITED PHONE CALLS to USA, Canada and Mexico from your room [some restrictions apply]
  • All meals and drinks, including breakfast, lunch and dinner
  • Fine dining, including international cuisine
  • Top-shelf drinks [domestic and imported]
  • Three restaurants, serving buffet and a la carte specialties
  • Two bars, including one lobby bar, one swim-up/snack bar, and one lounge
  • 24-Hour room service
  • Private liquor dispenser and mini-bar in room
  • Use of the facilities of all Palace Resorts in Cancun, Cozumel and the Riviera Maya [Transportation not included]
  • Daily and nightly entertainment
  • All gratuities included

This room features two double beds or one king bed with nightly turndown service and a private resort view balcony overlooking the attractive resort grounds with two chairs and a table. The bathroom features a shower and double Jacuzzi, Chi bath amenities, and bathrobes/slippers. For your pleasure, your room also offers a liquor dispenser, purified water, and mini-bar containing: sodas, bottled water, and domestic beer. Other features of the room include individually controlled air conditioning, satellite LCD flat-screen TV w/remote control, safety deposit box, coffee maker, direct dial telephone, radio/alarm clock, hair dryer, and an iron/ironing board.
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Superior Deluxe Partial Ocean View Room - All-Inclusive - Playacar Palace Grand Resort - All-Inclusive - 3

Superior Deluxe Partial Ocean View Room - All-Inclusive

Starting from
$517 $258
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • UNLIMITED PHONE CALLS to USA, Canada and Mexico from your room [some restrictions apply]
  • All meals and drinks, including breakfast, lunch and dinner
  • Fine dining, including international cuisine
  • Top-shelf drinks [domestic and imported]
  • Three restaurants, serving buffet and a la carte specialties
  • Two bars, including one lobby bar, one swim-up/snack bar, and one lounge
  • 24-Hour room service
  • Private liquor dispenser and mini-bar in room
  • Use of the facilities of all Palace Resorts in Cancun, Cozumel and the Riviera Maya [Transportation not included]
  • Daily and nightly entertainment
  • All gratuities included

This room features two double beds or one king bed with nightly turndown service and a private partial ocean view. Some of these rooms offer a balcony with two chairs and a table but it is not guaranteed, all of the Superior Deluxe Ocean View Rooms do feature a balcony. The bathroom features a shower and double Jacuzzi, Chi bath amenities, and bathrobes/slippers. For your pleasure, your room also offers a liquor dispenser, purified water, and mini-bar containing: sodas, bottled water, and domestic beer. Other features of the room include individually controlled air conditioning, satellite LCD flat-screen TV w/remote control, safety deposit box, coffee maker, direct dial telephone, radio/alarm clock, hair dryer, and an iron/ironing board.
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Superior Deluxe Ocean View Room - All-Inclusive - Playacar Palace Grand Resort - All-Inclusive - 4

Superior Deluxe Ocean View Room - All-Inclusive

Starting from
$555 $277
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • UNLIMITED PHONE CALLS to USA, Canada and Mexico from your room [some restrictions apply]
  • All meals and drinks, including breakfast, lunch and dinner
  • Fine dining, including international cuisine
  • Top-shelf drinks [domestic and imported]
  • Three restaurants, serving buffet and a la carte specialties
  • Two bars, including one lobby bar, one swim-up/snack bar, and one lounge
  • 24-Hour room service
  • Private liquor dispenser and mini-bar in room
  • Use of the facilities of all Palace Resorts in Cancun, Cozumel and the Riviera Maya [Transportation not included]
  • Daily and nightly entertainment
  • All gratuities included

This room features two double beds or one king bed with nightly turndown service. Some rooms have balconies and some rooms have terraces.   The bathroom features a shower and double Jacuzzi, Chi bath amenities, and bathrobes/slippers. For your pleasure, your room also offers a liquor dispenser, purified water, and mini-bar containing: sodas, bottled water, and domestic beer. Other features of the room include individually controlled air conditioning, satellite LCD flat-screen TV w/remote control, safety deposit box, coffee maker, direct dial telephone, radio/alarm clock, hair dryer, and an iron/ironing board.
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Concierge Level - All Inclusive - Playacar Palace Grand Resort - All-Inclusive - 1

Concierge Level - All Inclusive

Starting from
$592 $296
Per Adult Nightly


Your All-Inclusive Plan Includes:
  • UNLIMITED PHONE CALLS to USA, Canada and Mexico from your room [some restrictions apply]
  • All meals and drinks, including breakfast, lunch and dinner
  • Fine dining, including international cuisine
  • Top-shelf drinks [domestic and imported]
  • Three restaurants, serving buffet and a la carte specialties
  • Two bars, including one lobby bar, one swim-up/snack bar, and one lounge
  • 24-Hour room service
  • Private liquor dispenser and mini-bar in room
  • Use of the facilities of all Palace Resorts in Cancun, Cozumel and the Riviera Maya [Transportation not inlcuded]
  • Daily and nightly entertainment
  • All gratuities included

The Concierge Level is located on the top three floors featuring one king bed with nightly turndown service, upgraded room amenities, and a private ocean view balcony overlooking the Caribbean with two chairs and a table. The private bath features a shower and double Jacuzzi, L`OCCITANE bath amenities, and bathrobes/slippers. For your pleasure, your room also offers a liquor dispenser with premium, upgraded brands of liquor [Bacardi White Rum, Jose Cuervo Tequila, JB Whisky and Barton Vodka], purified water, and a mini-bar containing: sodas, bottled water, and domestic beer. Other features of the room include individually controlled air conditioning, satellite LCD flat-screen TV w/remote control, DVD/CD player, digital safe [laptop size], direct dial telephone, Wi-Fi radio/alarm clock/iPod dock, professional hair dryer, and an iron/ironing board.

Upgraded Amenities Include: Aromatherapy, two 25 minute massages at the Spa/treatment rooms [location varies per resort], Espresso/American coffee maker, 24-hour room service from select restaurant menus to create a `special menu`, nightly petit fours, pillow menu, nightly exclusive concierge phone service, private check-in and out / late check-out and early check-in [subject to availability].
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Playacar Palace Grand Resort - All-Inclusive
Fraccionamiento Playacar, Bahia del Espiritu Santo Esquina Abraira de Arriba, Playa del Carmen, Mexico 77710


Ideally situated right on the glistening white sand beaches of the Caribbean Sea, the intimate and luxurious Playacar Palace is one of the best all-inclusive resorts in Playa del Carmen. Located in the Riviera Maya, the resort is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen, near restaurants and shopping

Why Stay Here

-Sensational beach
-Attentive staff
-Beautiful grounds
-Nightly theme activities in the Kids Club
-Bars and lounges with views to the Caribbean sea

Resort Details

What Makes Playacar Palace One Of The Most Luxury Resorts In Playa Del Carmen?
Playacar Palace features 201 beautifully appointed guestrooms and suites, most with balconies and ocean views of the Caribbean Sea and Cozumel Island that will take your breath away. Equally inspiring are the abundant in-room amenities, including a double whirlpool in every room, 24-hour room service, and a luxurious and stylish dcor.
Just minutes from the charming Playa del Carmen and the distinctive outdoor Playa del Carmen restaurants, authentic Mexican shops, bars and nightclubs of the famous Fifth Avenue, you will find Playacar Palace.
Enjoy our modern spa or take a refreshing swim in our sparkling pool.
Enjoy one of the best all-inclusive resorts in Playa del Carmen, Mexico with a large, smooth beach designed with a natural feel that is ideal for wading, throwing a frisbee, flying kites or playing beach volleyball.
International cuisine in one of the most luxurious restaurants in playa del Carmen with unlimited wine by the bottle, and brand name spirits, as well as daily and nightly activities and entertainment.

Resort Credit
Receive $500 resort credit per room, per stay with a 3 night stay
Receive $750 resort credit per room, per stay with a 4 night stay
Receive $1,500 resort credit per room, per stay with a 5-8 night stay
Receive $2,000 resort credit per room, per stay with a 9-11 night stay
Receive $2,500 resort credit per room, per stay with a 12+ night stay
Unused Resort Credit is valid for up to one year and can be transferred to other Palace Resorts guests. This one year period begins two weeks after the check-out date. Original Resort Credit restrictions on spa services still apply. When using Resort Credit for Vacation Memories, Resort Credit Shop, and other products and services offered as part of this promotion, service taxes and fees will apply.

Palace Resorts Mobile App
With the new Palace Resort Kiosko app, you will be able to know the amount of Resort Credit given to your reservation and check its balance and all the transactions made during your stay at Palace Resorts. What`s better is that the app is completely free, and it can be found on the Apple app store. Guests will also be able to use the Palace Resort Kiosko app to do the following:
Resort Credit Balance: Know the amount of Resort Credit given to your reservation and check its balance and all the transactions made during the stay.
Agenda / Schedule: Stay on top of all of the activities reserved by date and time; spa treatments, golf tee times, tours, romantic dinners, etc. All scheduled activities will be registered, even if they are paid with Resort Credit or Room Charge.
Services: Divided in categories, it contains all the products and services offered with Resort Credit according to the property where the guest is staying.
Promotions: It has an image slide about the current promotions and next events at Palace Resorts.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary. Calls must be made from guestrooms, other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes 800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

All-Inclusive Details

UNLIMITED PHONE CALLS to USA, Canada and Mexico from your room [some restrictions apply] All meals and drinks, including breakfast, lunch and dinner Fine dining, including international cuisine Top-shelf drinks [domestic and imported] Three restaurants, serving buffet and a la carte specialties Two bars, including one lobby bar, one swim-up/snack bar, and one lounge 24-Hour room service Private liquor dispenser and mini-bar in room Use of the facilities of all Palace Resorts in Cancun, Cozumel and the Riviera Maya[Transportation not included]Daily and nightly entertainment All gratuities included FREE HONEYMOON and ANNIVERSARY PACKAGE: Mini honeymoon cake, bottle of sparkling wine, romantic candlelight dinner, two resort honeymooners t-shirts, honeymoon desk, guaranteed turndown service, 6:00pm check-out [upon request and subject to availability], breakfast in bed [upon request]. Requirements: honeymoon couples must present proof of marriage within the past year. NOTE: anniversary amenity is ONLY the mini cake. After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk where they will be welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room.

Accommodation Details

Playacar Palace offers you enough room to relax and play while affording you the privacy you seek. Over 200 luxury suites with an in-room double whirlpool tub, 24-hour room service, and more. Here, we take your stay from all-inclusive to awe-inclusive.

            • Complimentary wireless Internet

            • Turndown Service

            • Double whirlpool tub

            • Liquor cabinet

            • Mini bar; sodas, bottled water, juices & domestic beer

            • Red wine upon arrival

            • LCD TV w/ satellite

            • Purified water

            • CHI hair products

            • CHI hair dryer/ flat iron

            • Bathrobes & slippers

            • Digital safe (laptop size)

            • Individually-controlled air conditioning

            • Coffee maker

            • 2 sets of telephones

            • Alarm clock

            • Iron/Ironing board

            • Unlimited long distance calls to U.S. and Canada [some restrictions apply]

Restaurants, Lounges & Bars

Delectable Dining in a Casual Setting
At Playacar Palace, dining is a special occasion all to itself. We invite you to indulge in specialty cuisines or dine in the serene atmosphere of your room with our 24-Hour Room Service menu. Using only the finest local and imported products, including high quality US beef, our restaurants create delicious and memorable meals. No reservations are required, but long pants and a collared shirt are required for dining in our premium Playacar Palace restaurants. Lighter fare and sweet treats are served along with gourmet coffee, teas and other drinks throughout our lounges and snack bars.
Whatever your dining pleasure, our Signature Inclusive Luxuries mean you can order whatever your heart desires. Among those all-inclusive benefits is wines rated scores of 85 or higher in major wine publications. For a cocktail or aperitif, we pour brand label domestic and imported whisky, vodka, gin, brandy and rum in our restaurants and bars.

Caf del Mar
Located in our central lobby, Cafe del Mar is a casual restaurant serving an international breakfast and lunch buffet. The dress code is casual but wet clothing and uncovered swimwear are not allowed.

Also located in our central lobby, Terrazza is a casually elegant choice for dinner, serving an a la carte Italian menu. Long pants, collared shirts and shoes are required.

For lovers of Asian cuisine, Mo-Mo-No-Ha-Na serves dinner in a central lobby location. Casual attire acceptable.

Cielo Bar
Cielo is our lobby bar, open from 10:00 am - 1:00 am.

Aqua Bar
Enjoy the Aqua pool & snack bar from 10:00 am - 6:00 pm.

Luna Lounge
Luna Lounge serves cocktails and Thai hors 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from 6:00 pm - 1:00 am.

Room Service
Whether is breakfast youre craving, lunch or dinner, breakfast for
dinner or simply a quick snack, our 24-hour room service menu has
something to please even the most discerning palettes. As part of
our all-inclusive offerings, guests can indulge in a full menu of
in-room food and beverage selections at any time of day in any room
category, no matter the length of stay. Our dedicated staff is ready
to serve you in the privacy of your own room, ensuring that all meals,
no matter what time of day it may be, are delivered quickly and beautifully
presented too.

Choose from a wide variety of tasty items from breakfast omelets to
hamburgers, steak, pastas and more. Compliment your meal with freshly
squeezed juices, premium coffee or a glass of wine from the room service
wine list. No meal is complete without dessert, which is also available
for in-room indulgence 24-hours a day. So, sleep in or stay in, relax and
take advantage of our 24-hour, all-inclusive room service.

For the Family

Vacationing with a family requires the ideal balance of relaxation and activity, and the all-inclusivePlayacar Palace is the perfect destination. Our outdoor pool is attractive to kids and adults alike, with its kiddie section for the young ones, a swim up bar for the grownups and sparkling waters and warm Caribbean sunshine for all. A large, flat beach is perfect for family fun such as wading, throwing a Frisbee or playing beach volleyball.
Our supervised Kids Club provides a variety of fun activities for ages 4 through 12, including nightly theme activities. Older kids can join their parents for a workout in the fitness center at the Golf Club, a friendly match on our nearby tennis court or a scenic stroll through the streets of Playa del Carmen. There are abundant activities in and around the resort, or you can take a family trip on our scheduled transportation to WetnWild waterpark.
Kids Club
Sensational beach
Attentive staff
Beautiful grounds
Nightly theme activities in the Kids Club
Bars and lounges with views to the Caribbean sea
Pool with swim up bar
Golf course
Beauty salon at Golf club
24-hour room service dining
Wireless Internet
Giant chess
A short walk to the famous Fifth Avenue in Playa del Carmen
A short walk to the famous Fiths Avenue in Playa del Carmen
Ferry Service to Cozumel
Near the best nightlife in town

Pools & Spas

Swimup Pool bar, Outdoor Pool and Kiddie Pool


FREE HONEYMOON and ANNIVERSARY PACKAGE: Mini honeymoon cake, bottle of sparkling wine, romantic candlelight dinner, two resort honeymooners t-shirts, honeymoon desk, guaranteed turndown service, 6:00pm check-out [upon request and subject to availability], breakfast in bed [upon request]. Requirements: honeymoon couples must present proof of marriage within the past year. NOTE: anniversary amenity is ONLY the mini cake. After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk where they will be welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room.

  • 24-Hour Front Desk
  • All-Inclusive
  • Beachfront
  • Beauty Shop/Salon (+)
  • Business Services (+)
  • Car Rental Desk (+)
  • Children's Play Area
  • Children's Program
  • Complimentary Bathrobe and Slippers
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property (+)
  • Golf (+)
  • Guest Activity Desk
  • Ice Machine
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Non-Motorized Water Sports
  • On-Site Travel Agency
  • Outdoor Pool
  • Parking
  • Restaurant
  • Room Service Included
  • Secured Parking
  • Security Guard
  • Shopping (+)
  • Spa Services (+)
  • Sun Deck
  • Tennis Courts (nearby)
  • Top 10 Hotel
  • Wake-Up Service
  • Water Sports (+)
  • Wedding Services (+)
  • Widescreen TV
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3724 reviews
from Chico
Submitted on 24-05-2016
We traveled with friends who had teenagers and we had a great time! We were first time visitors to the Palace resorts. We loved the choices of evening dining restaurants! Even joined a dinner/wine tasting we paid for with points at Aquimous! The service was fantastic and they really went the extra bit make you dinner, drink or experience good! Loved the chaise lounges on the beach with amazing service! Turn down service and special desserts made the nights extra sweet! I would highly recom... Read more
from Dassel, Minnesota
Submitted on 24-05-2016
This was our first time staying at the Playacar Palace! We absolutely loved it and can't wait to come back next year!! The resort was very nice, very well kept up, clean, rooms were nice and always clean and stocked, beautiful beach, the food and desserts were amazing and the staff were so friendly and hard working and the list goes on!! I can't say enough good things about Playacar! The resort is also in a great location! I would highly recommend anyone to go there!
Submitted on 24-05-2016
My partner and I went on vacation this May by booking with Beach Bum Nanda Certified Travel Concierge. First of all she was great and helped us out from booking our flights, getting us our pick-up transportation, explaining details of arrival/departure, and sending us information regarding our resort credits. We were able to do a payment plan which was great! She was not only reachable by email but also by phone. As we are all human she return my calls when she was unavailable. The timing worked... Read more
from Rosedale, Maryland
Submitted on 24-05-2016
This is one of the best hotels I have ever stayed in. My husband and I travel frequently. This was our first time to Mexico, I love this hotel staff and service was fantastic. Pool side staff was one of the best I've ever seen. The Asian resturant had excellent Sushi This is only 200 room hotel. I did not have to worry about getting up early for a chair at the pool or beach, there was plenty. The rooms are big with plenty of space. Beds are comfy. water pressure was great.All rooms are close to ... Read more
from Columbia, SC
Submitted on 25-05-2016
Our second time at the Playacar Palace and each time is better than the last. Everyone is so accommodating and willing to make the stay memorable. The location is perfect and is close to the Cozumel ferry. Food and rooms are very good. Will be back.
from Lexington, Kentucky
Submitted on 04-06-2016
It is time to leave and we are very sad. Our week has been amazing. Long walks on the beach, spa visits, walks along 5th Avenue, and trips to Tulum and Cozumel made for a peaceful and fun trip. The location, steps away from the pier to Cozumel and 5th Avenue, is ideal. The homemade pasta was delicious and I enjoyed my daily dose of fajitas for lunch. The room, facilities, and food are great, but what really made it wonderful was the service. Our concierges, Paola, Tania, and Livia made sur... Read more
from Phoenix, Arizona
Submitted on 04-06-2016
We traded our timeshare via Interval for the week we spent. Things to note - there is still the all-inclusive fee even if you trade through Interval. And, the resort credits are limited to how they can be used, which other people have discussed at length. We were lucky that the week we visited was low occupancy. There is a small army of well-trained and friendly staff to help you at all times. After my husband talked with many of the members and other guests, we were told that the other guests w... Read more
from Seattle, Washington
Submitted on 05-06-2016
I can say enough thank you to all the amazing staff, just make your vacation wonderful, they are absolutely great, happy to see that they love what they do... They work hard for make sure your vacation is the best, spa area WOW, you need to experience... Restaurants just DELICIOUS, try the Italian and Asian just fantastic, the buffet so many options, love the tropical fruits and natural juice... plus the hotel and location are absolutely perfect... Water at the ocean is warm, perfect to swim and... Read more
from Brighton, United Kingdom
Submitted on 05-06-2016
Went here for 1 week and stayed in deluxe room which overlooked gardens. ( basic room type but perfectly lovely and adequate for our needs as a couple) Beautiful beach and pool and property overlooks a lovely stretch of clean, safe Beach. Literally 2 minutes walk into a cute little area of playa del Carmem, where locals offer tours, lots of souvenir shops, pharmacies , bars and restaurants. It's a lively place and offers something to interest most people. I was worried about lots of loud Amer... Read more
from Eugene, Oregon
Submitted on 05-06-2016
Playacar Palace Playacar Palace has a very beautiful pool area and a wide expanse of beach. The beach even had an area of comfortable lounge beds for members. It is however quite small and only has three restaurants. The food at the restaurants was not up to the standard of other palace resorts we have stayed at. Particularly lacking were vegetarian selections. Sergio who I believe is a headwaiter saved our dinning experience. He took the time to find out were we would be eating each night ... Read more
from The Woodlands, Texas
Submitted on 19-06-2016
This is our second trip to Playacar Palace. We first came 2 years ago and loved it. We loved it even more this time around. It is a smaller property so we could let the kids run around without worrying they would get lost. Jose at the pool bar was super friendly and kept the party going. Ana and Perla would bring whatever you needed to the beach so you didn't have to get up. Pedro in the Italian restaurant was also great to our large group.
Submitted on 20-06-2016
You can't beat the service that you get at this location. It is the number one thing that we experienced. Everyone is so friendly & willing to go to the next level to make your stay more enjoyable. Toma Tillo is the one of service administrators & is doing an excellent job. He even has his own signature drink that his bartenders know how to make. I can't say no to basil so I had to try it. Delicious. The pool setup could be better. The pool is pretty long & they didn't have a place to d... Read more
Submitted on 20-06-2016
We took our family to Playacar Palace for our very first tropical vacation...loved the idea of the all inclusive resort! It was beyond our expectations and was more fabulous than we could have imagined! The staff was incredibly friendly, courteous, knowledgeable and went out of their way to help! We will definitely be back!!
from San Jose, United States
Submitted on 21-06-2016
We had such a great time. We normally stay at Sun Palace and have spent the day at Playacar before but it has always been booked when we wanted to go - but we got in this time. Even with was quiet until the last couple of days. The location of this resort is perfect. Walking distance from great shopping and the Ferry to Cozumel POOl - is very nice...small but it is all you need. Always had chairs available. Activity staff was wonderful and always had fun stuff for adults and kids... Read more
from Parker, Colorado
Submitted on 21-06-2016
This is the fourth time we have done an "all Palmer" family vacation in Mexico and two of them have been here because everyone gets what they want out of the vacation. Our room is comfortable with a king bed and a Jacuzzi in the room coupled with a wonderful ocean view balcony. I love to exercise so the gym was a great spot of me each morning with free weights, weight machines, elliptical, bike and tread mills. Good music, TV and refreshments in the gym as well. The facility itself is very well ... Read more
from Bradford, United Kingdom
Submitted on 29-06-2016
Beautiful hotel and very friendly staff. They couldn't do enough for you. Really enjoyed my stay here. My only two gripes were the following: Evening entertainment. In all honesty, it wasn't good. The odd show was worth watching but even then it only lasted 30-45 minutes The other gripe was more personal to my circumstance. I went with a friend and she was the 1st name on the booking. Absolutely everything was addressed to her, even when we were having conversations with staff, I might as w... Read more
from Indianapolis, Indiana
Submitted on 29-06-2016
Very much enjoyed our stay here. While there are activity options, the resort's smaller size was perfect for a quiet, restful stay. Overall not as large as other resorts - which was what we were looking for. Rooms were large and beds very comfortable. I recommend getting a balcony on the south end of the resort away from the noise of the ferry to Cozumel and Senior Frogs. Food was ok. Would highly recommend the new traditional Mayan restaurant onsite (best food onsite!), but the larger Italian ... Read more
from Gardena, California
Submitted on 29-06-2016
Before my family and I left, my daughter told me, we go to Mexico too much. When we arrived back home just a few days ago, my daughter told me, ‚??she can‚??t wait to go back to Mexico.‚?? More specifically, she meant Playacar Palace. Why? The staff and the excellent service they provide. I‚??ve been to Now, Hard Rock, Secrets Resorts and Playacar Palace has made it to the top of the list. All hotels will have a nice look, bars, beach, etc, but service wise, the staff here stood head and sh... Read more
from New York
Submitted on 29-06-2016
We spent the day at the Playacar Palace Resort in Playa de Carmen, Mexico. The resort is as lovely as when we stayed here in November. A clean, boutique styled open air concept resort. A friendly professional staff and beautiful beach are all here. We needed to stay longer. Great to see, and speak with Mgr. Carmen A, Pacheco again. Thank you to the delightful GS Elvira. Thanks Presenters~Javier, Xavier and Alexandro Castro. Thanks Wait/Bar~ Nora, Berenice and Bere S. See you all soon!... Read more
Submitted on 29-06-2016
I have stayed at many of the Palace Resorts but this was our first time staying at Playacar Palace. It surpassed our expectation. The beach was fantastic. Dinner options were more than we had hoped for. The Yucatan dinner was so romantic. The chocolate bomb at the Italian restaurant was a huge surprise. The Alquimia dinner was an awesome experience not to be missed. I will definitely take this trip again soon with my family.
Submitted on 04-07-2016
We are currently holidaying at the playacar palace. The first day we arrived we were shown to a room without a balcony. We had paid for an upgraded room so were disappointed we had no balcony. We were moved the next day to a dark room facing the resort next door. We had paid for an ocean view (delux). This was far from that!! The reception staff claimed it was all they could do but after putting our hands in our pockets and parting with another £1200.00 We finally got our sea view. The first fe... Read more
from Sacramento, CA
Submitted on 06-07-2016
Our family of four (myself, my husband and our two daughters ages 12 and 10) stayed here June 22-June 29, 2016. It is about a 40 minute drive from the airport. When we arrived at the airport the hotel shuttle was to pick us up at 6AM and nobody was fact there were not a lot of people at the airport yet. After haggling with a few taxi guys, they finally arranged our ride. We have always stayed in the hotel zone of Cancun so this was a nice change to drive away from the hustle and ... Read more
from Charlotte, North Carolina
Submitted on 07-07-2016
Fabulous experience at the Playacar Palace. As member guests of the Palace resorts we could spend a day at a different palace resort. We rented a car and spent the day at Playacar Palace. We were greeted by amazing service at the hotel and fabulous VIP service on the beach. Our waitress Josephina was fantastic! Bringing us food and drinks all day! She went above and beyond !! The beach was fabulous to swim. Beautiful sand and blue water. Freshen up in the hospitality suite after th... Read more
from Sacramento, California
Submitted on 07-07-2016
I don't even know where to start because of how great this resort was! It was myself and my boyfriend and my mother and father who traveled. I had the decision of choosing between this place and a couple others and boy was it hard. I was so worried I would be disappointed because of other negative reviews or reviews claiming their pool was small or the hotel itself was falling apart. My feelings quickly resolved upon our arrival. Choosing to stay here had a lot to do with added perks and this pl... Read more
from Montreal, Canada
Submitted on 07-07-2016
My wife and I just came back from the Playacar Palace Monday, what a week. We choose the concierge level VIP package and this week was the best experience south ever for us. The beach at the hotel is phenomenal, the food is wonderful, the rooms are very very nice (we had the ocean view) comfortable and very clean... Sincerely, there was absolutely nothing wrong with this awesome Palace! All the staff.. from Fernando at the reception to Leonel and Pedro at the Italian restaurant, these guys ... Read more
from adaiello92
Submitted on 09-07-2016
We stayed at Playacar Palace from June 27-July 7 2016. We have been VIP members with palace resorts for 20 years but this was our first time in playa del carmen. We stayed in the presidential suite (room 518&519) which was amazing. Very spacious even with 6 of us. The beach was extremely clean, calm, and breath taking. By far the best beach we have been to in the cancun area. The Staff at the resort was also very attentive to anything we needed. On the beach area there are many servers to bring ... Read more
from Chicago, IL
Submitted on 10-07-2016
We booked this vacation through Costco and took every resort upgrade option available. We traveled as a family of four (wife, husband, 4 year old and 18 month old) from July 2-July 7. Upon arrival to the resort, we were greeted with frosty (kid-friendly) drinks and cool washcloths as the temperature was around 100 degrees with high humidity. The females also received a flower and our two girls each received a small bag of gummy candies to keep them occupied while we checked-in. While waiting for... Read more
Submitted on 11-07-2016
We stayed at the hotel for two weeks. It started out a bit rocky seeing we were placed in a second-floor suite at the back of the hotel overlooking a rubbish bin and construction supplies. We returned to the front desk and they found us another room the next morning. The next room faced the condo complex next door but we had a partial ocean few and a lovely big palm tree to look at. Food: Was amazing, we never had a bad meal. We enjoyed all the restaurants and the drinks were always good and a ... Read more
from Santiago, Chile
Submitted on 12-07-2016
I want to share the unforgettable experience of being served by the people of Playacar Palace. A team of people of remarkable education and human quality. Sotero, Dionisio, Abigail, Porfirio and Israel I remember with great affection and gratitude.
from Plano, Texas
Submitted on 13-07-2016
This should call this place Attitude Palace. Trip advisor is my bible when it comes to choosing a hotel, however they most certainly have got it wrong with this hotel. Customer service is non-existence in this place. Front desk (Carmen) has the worst attitude and totally none accommodating to rooms even though I had contacted ahead of time to make arrangements for the rooms to be close to each other. At check Carmen told us there are no rooms available and when I told her I had contacted Nata... Read more
from Chicago, IL
Submitted on 13-07-2016
We had a wonderful time at this resort, aside from the pool. I was really shocked to find that the entire pool was about 4 feet deep (if that). I think we spent the duration of our week on our knees in the pool so we could keep ourselves cool in the August hot weather. The rest of the resort was wonderful from the service to the food to the rooms to the spa. The only reason I gave the resort 4 stars out of 5 is the pool. Otherwise go and enjoy!
Submitted on 14-07-2016
Another great vacation at the palace resort. We stayed the first few nights at the palladium and then switched to the palace resort in playacar palace and loved it. We were a apprehensive initially as the resort is small compared to our previous stay at the moon palace but found out that it had a good intimate feeling and more personal attention from the amazing staff. We took day trips to Cozumel palace and moon palace which were amazing. The only one complaint I had was since the resort is ver... Read more
from San Diego, California
Submitted on 15-07-2016
We stayed at the sister resort in cancun and visited Playacar for the day. The beach was beautiful and the pools were fun, although smaller than moon palace. We left our car in the parking lot and spent the afternoon shopping in playa del Carmen.
from Frisco, Texas, United States
Submitted on 16-07-2016
We absolutely love Playacar Palace! We have visited this Palace property about 6 times in the last 8 years and the staff remembers us! Denescio and Ayaei in the Cafe Del Mar know my families favorite drinks and bring them without asking. They also set up a special lunch, chef prepared special marinated meats (steaks, chicken, catch of the day and shrimp) that was to die for. If you don't see what you want just ask and they get it from the back, fresh! Olivia is meticulous with her omelets, egg... Read more
Submitted on 17-07-2016
We had the most wonderful time at Playacar Palace. This was the first time me, my wife and my son have traveled to Riviera Maya. It was amazing, we loved everything about it. Playacar Palace is in a terrific location, on a nice, quiet, beautiful beach. It is just a short walk to Quinta Avenida, when you want to go out and enjoy the night life and shopping. The staff at Playacar Palace is wonderful, very friendly and helpful. They were always courteous and attentive. We found Fabiola to be especi... Read more
from Virginia
Submitted on 17-07-2016
LOVE IT, LOVE IT, LOVE IT.......Definitely recommend it to anyone. This is our second time back to Cancun - the first time we stayed at Moon Palace also a great resort, but for me it was just too crowded. This time we took a chance at Playacar Palace, man did my wife and I made the right choice. The Resort, the Location and the Staff was EXCELLENT ! Thank You Palace Resort...
Submitted on 18-07-2016
Pure paradise! The food and service throughout the entire week was excellent! Tania was our concierge and she too was excellent. Every employee said my pleasure when they served us and you truly felt like they meant it. Livia, Cristal, Sergio, and Christian were some of our favorites. I can't say enough how wonderful this resort was and what a spectacular week we had! There were tons of onsite activities to participate in from a bike ride to the ruins, to paddleboarding, stretching, and nightti... Read more
from Brownsville, Texas
Submitted on 18-07-2016
Beware this is a long but well-thought review... We were 2 families with teens making a second trip to this all-inclusive. The draw is white sandy beaches, un-overwhelming size, and proximity to Quinta Avenida shopping/restaurants and, yet, remaining secluded enough from it. Drawback may be the proximity to the pier shuttling to Cozumel, not a nuisance to me but makes for some wakes when paddling. You will be greeted with omnipresent smiles, chilled local drinks, and cooled towels. Front Desk st... Read more
from Laredo, Texas
Submitted on 19-07-2016
This location is fantastic, beach is fabulous. Wonderful service and food. The Alchemia Dinner was fantastic it is a wonderful experience and I highly recommend it! The Italian and Japanese restaurants were delicious and the service excellent. The Lobby bar staff was the best of all, special thanks to Gamaliel, Adalberto, Cristal, Berenice were awesome! These employees were so attentive and made us feel comfortable and relaxed we absolutely love them!!
Submitted on 22-07-2016
We were so thankful to be given a week at this resort as one of our wedding gifts. We have been to a few of the other Palace Resorts and Hard Rock Cafes before, but this for sure takes the cake. The resort is a tad on the smaller side, but we loved every minute of it. Unlike some of the other Palace resorts, the beach and pool are not as crowded, nor are the restaurants. We never had to wait for a table or beverage. By far the best Palace Resort. The beach is the nicest and cleanest. The ... Read more
from Whiting
Submitted on 22-07-2016
I love PlayaCar, its beautiful and in a perfect spot. Let's see, the hotel sits steps away from the shopping market to buy all your souvenirs, tours, etc. Its a perfect, perfect spot. The hotel was super clean, and i get really nervous with bugs but never saw a bug or dirty sheet or room at all. The hotel looks amazing super white and they upkeep it daily, always working on it. The beach is amazing, the sand is white, the water is awesome and a great view and steps away to the ferry for Coz... Read more
from Jacksonville, North Carolina
Submitted on 22-07-2016
My family and I recently spent a week at Playacar Palace from July 6th to July 13th after spending a week at Moon Palace Sunrise in Cancun. We love them both, but, they each have their own vibe. The vibe at Playacar Palace is an absolute peaceful calm...which we loved. We spent a lot of time at the beach, which was nearly free of seaweed, and we enjoyed the sand, which is sifted daily around the Playacar Palace chairs/umbrellas on the beach. A huge thank you to our waiter, Antonio Lopez, in ... Read more
from Brownsville, Texas
Submitted on 22-07-2016
Just returned from a six night stay at this resort from July 3-9.  Second time we stay at this resort.   Resort grounds  The resort is simple and clean.   Not much changed since our last visit, but they have kept up the facilities very well.   The pools are clean, as are the lobby areas and beach front property.  Because it's not a big property, pool area is perhaps not ideal  if you have little ones and you want them to have a ton to do.  Otherwise, it's great.  Staff cleans regularly... Read more
Submitted on 23-07-2016
Amazing from arrival to checkout! We were welcomed with cool towels after a long flight and quickly checked in by the amazing Tania! Our room was amazing and spotless. The view was incredible. The hotel was gorgeous, comfortable and beautifully maintained. The food was delicious and the staff at each restaurant went above and beyond to ensure we were enjoying ourselves. There was never a wait at any of the restaurants like many of the bigger resorts we have stayed at. The staff remembered our dr... Read more
from Dumbarton, United Kingdom
Submitted on 25-07-2016
We stayed here for 8 nights (should have been 14) in early July and all I can say is that is was very disappointing.We booked through Virgin Holidays who advertised this hotel as 5V rating(very misleading).When we arrived everything looked as we would have expected but that was shortlived once we got to our room,the breathtaking view as advertised was a view of the building next door and overlooking the hotel storage area,room 3552 avoid if possible.I had requested 1xdouble & 2 x singles throug... Read more
from Windsor, Colorado, United States
Submitted on 25-07-2016
Very much enjoyed our time at Playacar Palace! Great people and beautiful beach! Christian Estrada was great. He is always helpful and cares that you have a good time! The restaurants we really good especially the Italian restaurant!
from London, United Kingdom
Submitted on 26-07-2016
We had a great holiday at this hotel. First up this is a smallish hotel with a small pool but great beach. It's ideal for young families or those looking for a more personal experience (excepting the loud poolside music!) . For those with teenagers or wanting a full programme of daytime entertainments - I'd suggest you look elsewhere. All inclusive is very good, food is of a high standard and plentiful - vegetarians are not well catered for in the buffets but this is easily remedied as you j... Read more
Submitted on 27-07-2016
Amazing service in Café Del Mar, especially during breakfast and lunch buffet hours. Many thanks to Dionicio and Artemio who provide fast service, always smiling, and extremely charming. I recommend everyone who visits Playacar Palace to sit in Dionicio's area and you will receive great service.
from Brisbane, Australia
Submitted on 27-07-2016
Firstly a big shout out to ISHMAEL in Café del Mar. He was the only person who bothered to get to know us and talk to us during our 11 day stay at PP. Sairat (Hostess in CDM) looked at us as if we were there for the first time everyday, very bad memory skills, people like to be acknowledged or greeted by name. Marlen (Hostess in Terrazza) was lovely, also Bernardino our waiter was a pleasure to talk to & very professional. Juan - (Upper bar pool area) was always checking if we needed anything.... Read more
Submitted on 28-07-2016
I will highly recommend this place because they made me feel at home. The quality of service is superb! The most memorable aspect of my vacation was the excellent service. I loved the smiles and kindness of the waiters, hostess, chef, front desk, everyone was friendly. I would definitely come back to this place because they know how to give customer service! All nice and clean, I have a very good experience! Thanks to Dionicio, MeirA, Artemio, Francis, Edgar and the Hostess in the Restaurant! th... Read more
from Port Neches, Texas
Submitted on 30-07-2016
Our second family vacation to Playacar Palace was a good as the first. Will continue to make it an annual event. All the staff works hard to assist in any way possible. A special thanks to Manager David for the Alkemia dinner treat and the pool bar guys Roberto, Benito and Mr T make us want to come back very soon. Great service.
from Plano, Texas
Submitted on 31-07-2016
This was my second time to this resort and it was every bit as good as the first trip. The staff is amazing, friendly and they will go over the top to help. The room and my view of the ocean was wonderful. Waking up to that view doesn't get old. The pool service, both food and beverages, was outstanding day after day. Dining was also very good, the choices are great and we were never let down. It is so nice and inviting that we hardly never left the property. Being so close to town and shopping ... Read more
from Coshocton, Ohio
Submitted on 01-08-2016
We just got home from another great vacation at the Playacar Palace in Playa Del Carmen. The service in this resort is top notch! Food: Excellent! We enjoyed the Habachi dinner at the MO-MO-NO-HA-NA restaurant twice because it was so delicious. The food and staff at the Terraza was also amazing. Chef Juandavid, Chef Daniel and wait staff Renan, Antonio & Pedro treated us like royalty. One evening they even prepared a special menu just for us. Filet mignons, gorgeous salads and a chocol... Read more
from Baton Rouge, Louisiana
Submitted on 02-08-2016
All of the staff were friendly and professional. Willing attitudes and smiles at all time. Best Staff members Francisco(lobby bar) Bere' ( lobby bar ) Christina ( lobby bar ) Roberto ( pool bar ) Lizbeth ( buffet hostess) Christina Camello ( Guest Hostess) Mayalin ( front desk staff ) Moises ( front desk staff Abby or Avy ( entertainment staff, very good with the kids, lots of patience) The whole pool staff The nightly entartaiment was off the wall good, better than Hard Rock Cancun. Rest... Read more
from Seabrook, Texas
Submitted on 02-08-2016
The staff did a great job. I would not recommend doing the tour the first day you are there. Can be very stressful and a lot of pressure put on you to purchase. They said it would take an hour and a half but ended up taking up to 4 hours! That is half of a day on a paying vacation. I spoke with several staff people about it but they just apologized and went on. I know better next time. I will say that the place is very clean and the staff are quite friendly! Nora was a waitress on the beach and... Read more
from Montgomery, Texas, United States
Submitted on 03-08-2016
Once again we visited this Playacar Palace to celebrate our wedding anniversary. Needless to say, everyone there was more than pleased to see us again. We were lavishly celebrated with excellent food and extraordinary service. Starting from the GM to all the personnel. The chefs Oscar, Juan David,Ricardo made special lunches and dinners. Lionel,at the Terrace provided us and our friends with exceptional menu and service. At the beach Livia,Christian, Perla; at the restaurants Pastor, Sotero, Sar... Read more
from Somers, Connecticut
Submitted on 04-08-2016
We had a very nice time during our vacation to Playacar Palace once we got settled in. The airport was very congested on the day we arrived (Saturday afternoon) and it took over 2 hours to clear immigration/customs. We made our way out to the transportation and had to wait another 45 minutes for the van to the resort (in the literature it says 45 min wait possible). We were the only couple going to Playacar and apparently they didn't want to go the distance with only 1 party. It is about 45... Read more
from Montgomery, Texas
Submitted on 04-08-2016
We returned to Playacar once again ,and from the moment you arrive you realize you are "back home" again. The excellent service starts when the Bell captain says , thank you for coming back. The hotel staff are as good as it gets and their aim is to please. The hotel has a great management team which cascades down to every member of the staff and it shows in every department. Congratulations to Sr.Rubio and his team. No vacation is complete with out good food and service in the restaurants ,here... Read more
from Cancun
Submitted on 05-08-2016
This is probably our 7th visit to paradise aka Playacar Palace. Why the 7th or so time do we return? It's simple, the absolute 100% best service, great food and the best location of all resorts. We visited Moon Palace and Cozumel Palace which was a blast, we also paid a taxi driver to take us to Akumel, 5 pointed cenotes, Playas Paraiso and Crystal Cenotes which are are must do. Our 10 day stay here was incredible. I want to thank Playacar Palace employees Juana, Cristobal, chef Fernando , Barte... Read more
Submitted on 05-08-2016
I do not generally write reviews, although I do read them quite frequently. We just returned from our late July 2016 stay at the Playacar Palace. The room and view were beautiful, the food was abundant and delicious but the service we received is the reason I am writing this review. Chef Juandavid and Chef Ruben came out to greet us at each night we ate at a restaurant on the property. On our last night Chef Juandavid and Chef Ruben prepared a special meal for us that was fantastic. We neve... Read more
from Langley, Canada
Submitted on 06-08-2016
This was our first visit to Playacar Palace after two previous visits to other Palace resorts. We came here knowing the quality of care from Palace staff we have previously experienced and the staff at Playacar met and exceeded our expectation. Special thanks to Berenice taking care of all our poolside needs with such efficiency,Portofino in the Del Mar buffet attending to our needs here, and Bernadino in the Italian restaurant who served us so professionally when we came in for a late sitting p... Read more
from Toronto, Canada
Submitted on 08-08-2016
This is my 5th day at Playacar Palace. I love the quality of service and friendly staff more than anything else. My family and I have been pampered by personalized service that we receive every day. They get to know you quickly and make you feel welcome. One of them is Cristal who works at the lobby bar and the Luna Lounge. Every evening we go to the lobby for a drink, and she welcomes us with her friendly smile and does her best to make us feel special. Seeing her in the evenings before dinner ... Read more
Submitted on 09-08-2016
My family and I visited this resort at the end of July for one week. When we arrived we were immediately greeted, our baggage taken and a drink and cool towel provided. This set the tone of the entire week. After we were settled into our room with all questions answered, we had a personal concierge named Jessica who sat down with us to help plan our week of excursions, dinners and activities. All recommendations she made were perfect for our family. The food and service were exceptional. Lizbe... Read more
Submitted on 09-08-2016
We just stayed at the Playacar Palace from 7/27 through 8/3/16. We are a family of four with two kids, ages 5 and 12. Overall, it was a tremendous experience. Mayalin checked us in and we were not happy with first room. It had ocean view, but no balcony. She worked with us though and we ended up in room 426. We decided to go with a King bed and bring in a roll away for girls, because, the best view rooms are Kings. Note, the rooms with two Queen beds don't have the nice balconies. Mayalin... Read more
Submitted on 10-08-2016
I highly suggest the s palace for shoppers foodies divers adventures that s place is a prime location to visit all and a boat ride away from Cozumel the food at palace great the people even better. This place will spoil you rotten you will be planning your next visit before this trip is over. Take advantage of what playa for Carmen as to offer.
Submitted on 10-08-2016
What can I possibly say that hasn't already been expressed about the fabulous Playacar Palace and staff? However to personalize my gratitude I must repeat! Being a Diamond Member, we were graciously welcomed by Tania, who created an outstanding celebratory event for myself and group of 4 other couples. Besides her professionalism, she made each of the 5 women a special wrist corsage to wear for our 60th dinner party. Tania is a beautiful person and extremely efficient and attentive. I'm hon... Read more
from San Diego, California
Submitted on 12-08-2016
We came to this resort because it is affiliated with the Plaza Resorts which allowed us to make use of the restaurants and the amenities. The beach and pool areas were very nice and relaxing and the restaurant where they serve buffet for breakfast, lunch, and dinner actually served a different variety of selections from Cozumel Palace which was a nice change. This was also a location where the Rio Secreto tour can pick up from and it is located really close to the ferry between Cozumel and Play... Read more
from Denver
Submitted on 13-08-2016
My 3rd trip there in 10+ years and it hasn't lost its elegance or charm. Our room was spacious with an ocean view balcony. We enjoyed watching the ferries at the nearby dock depart for Cozumel when we were just relaxing. Easy access to the ferries to utilize the Cozumel Palace facilities (snorkeling) was a great convenience. The hotel's attention to fine service and detail is still at a high level. You are greeted by everyone who passes and made to feel like you are welcomed and appreciated... Read more
from Washington DC, District of Columbia
Submitted on 13-08-2016
We have been to Playacar Palace 4 years in a row for 2 weeks each time because we love it! We love the staff, the service, the spa, facilities, food and the activities. We feel like family every time we return each summer. Many of the staff remember us. The rooms are comfortable and nearly all have ocean views and balconies, We really like the good and the variety. I have to work out everyday so I don't put on too much weight which is easy to do since they have a air-conditioned gym and ... Read more
from Glen Burnie, Maryland
Submitted on 14-08-2016
First time staying at the Palace Palace and I will definitely be back. Easy access to the beach and ferry. Loved the fact that you aren't isolated like many of the other resorts in Playa Del Carmen. Only took about two minutes to get to the main tourist area and another 10 minutes to get into the heart of the town. Staff was incredibly accommodating and we never wanted for anything.
from Chicago, Illinois
Submitted on 15-08-2016
We arrived last Saturday for a 7 day relaxing vacation. This was our first time at this resort. We are members and brought some family members with us. The resort was all that I expected it to be. For the check in when we arrived to the time we left. Abigal was so welcoming and made us all feel at home. Our new friend was Josephina at the pool. She was the BEST waitress that treated us so well and always had a smile on her face. We hated to leave her, but told her we would see her again. She bec... Read more
from Fountain Valley, California
Submitted on 16-08-2016
We stayed a week with our kids at Playacar Palace at the end of July 2016 and it was an amazing vacation from start to finish. From the moment we checked-in with Julio at the front desk, who hooked us up with an amazing ocean view room, we knew we had arrived in one of the most beautiful hotel luxury resorts anywhere in Playa Del Carmen. We can honestly say that for the value and level of expert service at the resort, we prefer this area and property over Maui for sure! Lazy days at the pool ... Read more
Submitted on 17-08-2016
The Playacar Palace is a fantastic resort hotel. Their shuttle picks you up at the airport and whisks you away to this beach paradise. The staff greets you cheerfully and the check in process is seem less. Then you are off to enjoy the many ammenaties of this beautiful hotel. The pools are beautiful and the ocean is warm and just a few steps from your door. The food is very good with plenty of variety from Asian fusion to delicious Italian or Brazilian to the fantastic Cafe. The bar at the ... Read more
Submitted on 04-09-2016
This place is awesome! The rooms are spacious with wonderful views and very comfortable beds. The food selection is very good. The beach is wonderful, along with the pool. The staff here is the best I have ever seen! They are friendly, helpful and go out of their way to make your stay enjoyable! ū??? I will be back!
from Salem, Oregon
Submitted on 04-09-2016
I'm not sure if this was my sixth or seventh visit, but I can't say enough good things about the Playacar Palace... Its so nice to get a welcome back hug every time from the people you know. We were married just before our visit to Mexico and Tania Molar asked Isela to do a little extra for our room... something a little more than a chocolate on the pillow :) Isela left rose petals forming intertwined hearts on the bed! For the rest of the week it was Veronica turning down the bed. At first b... Read more
Submitted on 07-09-2016
Chef Juandavid, Chef Daniel, Chef Oscar, Hostess July, Manager Leonel, Waiter Raul, and Manager Alfredos were some of the people that made our trip amazing. The staff was by far the nicest staff we have ever come across while traveling. We will definitely be going back to the Palace resorts - my family even bought the timeshare we loved it so much. The resort was so clean and gorgeous. The food was out of this world. Multiple people in my family have food allergies, and they were extremely accom... Read more
Submitted on 08-09-2016
First time to Playacar Palace but not the last. Beautiful resort. Love the big sandy beaches. Amazing food choices. Italian, Mexican, Brazilian and Asian inspired restaurants to choose from. Short walk to town for shopping and sightseeing. Livia and Cristian made our time on the beach wonderful. Right by the ferry to Cozumel for people who want to go diving. About a 40 minute drive from the Cancun airport. Nightly entertainment for the whole family. Cant wait to go back.
from TX
Submitted on 09-09-2016
Our vacation was fabulous but the service you receive is like no other. We absolutely love this resort because of the warm and welcoming environment. Can't say enough good things about them but a huge shout out to Lionel. He went out of his way to make our 27th wedding anniversary one that we will never forget. Love, Love, Love this place.
Submitted on 09-09-2016
Incredible state of the arts spa! The spa facilities are second to none. We had three couples massages, facial, and mani/pedi and each person who serviced us was better than the last. Great hydro therapy pools! Great personal attention from all the personal concierges especially Rodrigo at the pool/beach! Think towels reserving your favorite lounges, popsicles, cold refreshing towels in the mid afternoon all while assuring you that it was THEIR pleasure to serve you. The beach was wide, white s... Read more
from London, United Kingdom
Submitted on 11-09-2016
We arrived at The Playacar Palace after a long flight to a warm welcome from Mayalin on reception, and were escorted to a lovely, cool, spotlessly clean room with a view of the beach.....this set the tone for our two week stay! Sarait, Lizbeth and Israel always made us welcome in the Café Del Mar, there was always a smile and I was amazed that they made a point of remembering our names when greeting us after only a short time. My children aged 9 and 6 adored the entertainment team, in particu... Read more
Submitted on 12-09-2016
This resort was great! We arrived early and were given drinks, cold towels, and flowers before even checking in. Then we were upgraded to a full ocean view at no charge. The bed in our room was so comfy I did not want to get up. This is not a huge resort so getting around is easy. We picked this resort primarily because of the beach and it is something special. We did not have to get there early to find a spot for two but larger groups did have to get there early or re-arrange. I never had a ... Read more
from Bornholm, Denmark
Submitted on 12-09-2016
This is the best hotel I've ever been to and I've travelled the world. The hotel itself is beautiful. The restaurants (especially the italian one), the views, the beach not to forget the amazing rooms. This all inclusive hotel has everything you'd want and more. The food is AMAZING and so are the drinks. They will walk down to you on the beach and ask you if you need anything whether it's drinks or pizza. Anothing thing about the all inclusive is that it comes with free 24 hour room service.. Yo... Read more
from Brooklyn, New York
Submitted on 12-09-2016
It's one of the best hotel experience I've ever had, every member of the staff really go out of their way to take care of you... High quality food and adventures such as snorkeling in different ecosystems or swimming with stingrays and dolphins to keep you entertained. You can start your day with paddle boarding and even paddle yoga in the pool. I'm not even a beach lover but this was really enjoyable.... Highly recomended
from Houston
Submitted on 13-09-2016
We brought my 15 year old niece for a quick trip before school started. Perfect time to go since it was the week after busy season. Hotel was nice and quaint, note that we are not "all-inclusive travelers" but this experience was good one! I have to commend the wait staff for being amazing and on top of their game, the August heat did not keep them from running their tails off to serve drinks & food. Cristian made our trip, he was so kind and hospitable! When you are out on the beach make su... Read more
from Jersey
Submitted on 13-09-2016
Memo to Cafe del Mar: your waiters are not my new best friends - they do not need to know whence I came, when I came, how lng I am staying, or my shoe size (OK, I made that last one up) - their job is to wait on tables, not to yap. If they did more of the former, and less of the latter, I would be a happier bunny, and more likely to leave a tip. In fact, here's a tip: do not put your thumb on my plate when I have a mouthfull of food, there is food on my plate, and my knife and fork are not i ... Read more
from Waco, Texas
Submitted on 15-09-2016
We've stayed here the past two years on vacation and it's been wonderful both times. The service is fantastic, front desk, bars, spa, and the restaurants. We did have an issue with a couple of electrical outlets in the room as well as the motor being out on the Jacuzzi tub, but a call to maintenance and they had all repaired quickly and efficiently. Every employee here is friendly, helpful and willing to go out of their way to make your stay enjoyable. My only complaint; the week passed by way t... Read more
from Rochester, New York
Submitted on 15-09-2016
For my fiancé and I, this was our first time staying at Playacar Palace. The ocean was beautiful and our fourth floor room was great! The trip to chichen itza was also fun for myself as that was another first for me. The hotel put on a specialty dinner (10 course, dark room, projector) such good food and just an out of this world experience, like something in a movie. One gripe we did have was how close other people that weren't staying at the resort came in contact with us, not a bad thing, ... Read more
Submitted on 18-09-2016
A friend and I stayed with our families for two weeks. Before leaving the UK we both upgraded to Superior Sea View Rooms. Upon arrival at the hotel late evening after an hour delay waiting for luggage I was allocated an obviously inferior small room with 50% sea view and 50% concrete wall! I visited my friends room and found it to be at least twice the size with a massive outdoor balcony and panoramic view. I asked at reception and they apologised and gave me a choice of two other rooms, one whi... Read more
from Mystic, Connecticut
Submitted on 18-09-2016
We had a wonderful stay at the Playacar Palace! The staff truly makes the experience memorable - especially Cristal, Isabel and Ayanei. From the ease of transportation to the golf club, the delicious drinks in the lobby bar, the FAB entertainment, great service on the beach, great breakfast buffet to the tour of the kitchen that exceeded any of my expectations - this was one of our best vacations ever!
from Surigao del Norte Province, Philippines
Submitted on 20-09-2016
We stayed at Playacar Palace on September 14 to 17. Before our arrival I made reservations for our activities. Excellent customer service from Rosa Maas Xool, vacation planner. I cant forget her name because it makes our holiday more relaxing. Check in was very quick. The front desk was very efficient and accomodating. Hotel policy to check in is 3:00 pm but they let us in to the room at 12:30 and to top it we were given a room with a breath taking view. I could not ask for more. Hotel is strat... Read more
from Hazlet
Submitted on 21-09-2016
A friend and I stayed at Playacar Palace September 10-13. Hotel was very clean. Beautiful beach. Walking distance to ferry and 5th Avenue stores. Great Location. Excellent service. Jose and Johnny at the pool bar were great. Food was just ok. Would go back.
from Forest Hill, Maryland
Submitted on 23-09-2016
Spent an awesome 10 days here in September 2016. We hit the slow season so it felt like we had the place to ourselves! Our room was amazing. The hotel staff was totally engaging. From Edwin at the programs desk to Jose at the pool bar, and everyone in between, the service was impeccable. We love the open air layout. The beach is beautiful. And we loved the convenience of the location. Close to most of the activities we went to with the feeling of being in our own slice of paradise. Foo... Read more
from Northop, United Kingdom
Submitted on 25-09-2016
Just come homestayed for 10 days one of the best holidays i have had and i have traveled the world the hotel was spotless the service and staff could not have been better the food was excellent especially the italian SHops 5 min walk away .AGe 55 and 75 so was to supply both ages we will be going back again next year
from Mexico City, Mexico
Submitted on 26-09-2016
One of my favorite Spas is AWE SPA by Playacar Palace. I lived an awesome experience through the water journey and had a n amazing signature citrus experience that left my skin luminous. The level of attention and care form receptionist, butlers, therapist, nail technicians to her amazing spa director Miriam Marquez was extraordinary. At the hotel the Alchemy sensory dinner was an amazing culinary journey of flavors. I take with me wonderful memories of sensory journeys relaxation and we... Read more
from North Port, Florida
Submitted on 28-09-2016
We just got back from a week at Playacar Palace. This trip was to celebrate two of our employees that have been with us for twenty years. Everyone was spoiled and the trip was almost flawless! This is their slow time of year, so we felt like we had the resort to ourselves most of the time. The service everywhere from the pool, room service, customer relations, the Luna Lounge (Roger and Edner were awesome!), the spa, the entertainment staff, and all the restaurants was amazing. We have tried... Read more
from Los Angeles, California
Submitted on 02-10-2016
Passing through the gates of a torchlit tunnel, you arrive in a new world of relaxation. Set on a craggy mountainside and serene waterfront, The Resort at Playacar Palace represents some of the best Riviera Maya, Mexico has to offer. On this trip i got to discover all of Playacar Palace for 5 days. I had the beach, unlimited food, shopping duty free and a beautiful wedding to attend. This area of Riveira Maya was more stay on the resort unless you wanted to do activities no more then 25 minutes... Read more
Submitted on 07-10-2016
This was our second visit to Playacar Palace. Our friends are members and we go with them. From the moment that you pull up to the entrance, you are treated like the most important people in the world. Everyone is friendly and helpful. The entertainment staff is made up of young energetic people who get everyone involved. the food was great at the three main restaurants..(The buffet, the Italian restaurant and the Hibachi / asian restaurant. (sorry, I forgot all of the names) We didn't try the B... Read more
from Ft Worth
Submitted on 08-10-2016
Great trip to Playa del Carmen. Stayed 9/30-10/07. Weather was great only matched by the excellent service received from many of the Palace Staff. I have to mention a few whom were exceptional. Thanks to Ismael and Miguel for their great service at Alkimia and the Brazilian restaurant. Food was great all week. We were there for our 25th Wedding Anniversary which the staff made a great experience. Special thanks to Tania for coordinating our trip and the special anniversary experience.
Submitted on 11-10-2016
The hotel resort was amazing from the staff, food and service! Entertainment Crew was high energy fun and very friendly- Fania,Cesar, Aby, Mara, Aline. Playroom was awesome for the kids. Dining crew was very attentive, Dominico was great! The pool side service was on top of our needs Eder, Perla, Berenice. This was a great family vacation.
Submitted on 11-10-2016
My kids (ages 7,11) LOVED the renovated playroom at PlayaCar Palace! They spent half the day in the playroom and the other half in the pool. My daughter loved the IPads and the air hockey. She can not stop talking about her favorite "teacher" Sra. Mara! Mara is absolutely amazing with the children and makes them feel like family. We LOVE the staff at Playacar Palace!!!
from Wiltshire, United Kingdom
Submitted on 12-10-2016
After just returning from our two week stay i felt i just had to write this review to tell everyone else what a fantastic holiday we all had.There was four in our party,myself and my husband and my sister and brother in law and it was also our second time. We had a fantastic time at Playacar Palace and cant thank all the staff enough for making our holiday so enjoyable and for making us feel so welcome.We would like to pay special thanks to Carmen on reception who was very kind and helpful for ... Read more
from Reston, Virginia
Submitted on 13-10-2016
It is hard to be back after spending 8 days at this lovely hotel! Located near stores and restaurants, we found that we were content to mostly stay on property. There were 5 places to enjoy dinner and we found that to be enough variety. The beach is beautiful and there is ample room at the pool and the beach for all of the guests. We spent most of our time on the beach on very comfy chairs with umbrellas. Our room overlooked the pool and ocean and the view was beautiful! We had a very comfor... Read more
from Peoria, Illinois
Submitted on 15-10-2016
This is by far the best resort we have been to. It was our fourth time there. As soon as we arrived Gaspar the bellhop reconized us. I just want to say that this young man went above and beyond his job title. Always being a professional and helpful. Can not say enough about their staff.
from Southern California
Submitted on 15-10-2016
Two weeks was not enough! This was our 6th visit at Playacar Palace, staying Sept. 17th - Oct. 1st. We will be back again! The weather was perfect. We were greeted when we arrived with a cool towel, a glass of champagne and a carnation for me. Carmen swiftly checked us in. We were assigned the room we had requested, which was much appreciated. This resort is like no other. The best and most important thing is the STAFF! They are fantastic - always smiling, courteous, helpful, most of the... Read more
from Glassboro, New Jersey
Submitted on 16-10-2016
We stayed at the Cozumel palace but took the ferry to the playacar palace twice because we liked the beach there so much. Plus they offered free paddle boarding with your stay and Cozumel palace didn't have that yet. Paddle boarding was a a lot of fun and the entertainment staff member that took us out did a great job. Great kids club area too. As members of the palace resorts we definitely want to come back here and stay for a full week
from Sherwood, WI
Submitted on 16-10-2016
We returned yesterday from a 10 day vacation with friends at Playacar Palace. It was our second trip to Riviera Maya. The staff at Playacar Palace made the 10 day vacation absolutely one of our best vacations. The food was great, and the activities at the pool/beach were great. Pool side staff, Perla, Eder, Daniella, and others were very attentive. Bartenders Jose, Israel, and Abelardo went out of their way to invent drinks for us. A Green and Gold blended drink for Packer Sunday. Abelard... Read more
from Rochester, MN
Submitted on 17-10-2016
My wife and I have been visiting Mexico since 2003, we've stayed a different resorts but the Playacar Palace is without a doubt my favorite! The staff is extremely friendly and helpful while they provide the best service. Playacar Palace is located next to downtown Playa del carmen which in my opinion is a perfect spot. Within minutes you can be out walking around the restaurants and shops. No need to pay for a cab to get off the resort. The resort is also close to the dock where you can ge... Read more
Submitted on 17-10-2016
My girlfriend and I chose this resort based on a friend‚??s recommendations; they‚??ve stayed at Playacar Palace several times. We wanted to break away from our workaholic lives in Las Vegas and retreat to a relaxing all-inclusive resort. The staff, resort, and weather was perfect! FRONT DESK: Fernando did a great job getting us checked-in quickly and sorted out some confusion with our free 8th night. While we were enjoying lunch, he resolved the confusion and followed up with immediately. S... Read more
from Santa Monica, California
Submitted on 18-10-2016
We went to Playacar Palace on the recommendation of a friend and I am glad we took it. The resort is absolutely perfect for a relaxing time and no need to worry about anything. We will 100% go back! It felt like we knew the staff after only being there for 5 days! No matter where you turned there was a bar and food, so what else could you ask for. The resort is walking distance to 5th Ave, which is great for night life and bars/clubs, and also to the ferry to Cozumel. One day we took the f... Read more
Submitted on 21-10-2016
Well, we spent a week at the Hard Rock Riviera, a week diving from Cozumel Palace, and decided to spend the last three days at the PlayaCar Palace. These were add on days we get as members once a year. This was our first time staying here and we weren't excited about it. Here's the problem, this hotel like the others we stayed at was only at about 30% capacity and you could tell they were running with a smaller crew. However, unlike the other hotels the service suffered. We had a few set backs r... Read more