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Paradisus La Esmeralda All Suites - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$350 $192
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,479 $1,229
Per Guest for 5 Nights
Based on 5458 reviews
This elegant resort has a Mayan ecological feel with an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel
Style: Beachfront, All Inclusive, Family Friendly
Room & Rates
Paradisus Junior Suite - All-Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 7

Paradisus Junior Suite - All-Inclusive

Starting from
$350 $192
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Room Amenities: This 517 sq. ft. guest suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Garden or Pool View. Relax in your own private 108 sq. ft. terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory hot tub and rain shower. Paradisus Junior Suites feature one king-size bed or two double beds (on request upon check-in) and offer luxury amenities.
 
Other Features:
  • 40-Inch flat screen TV with cable 
  • CD/DVD player
  • Alarm clock with iPod dock
  • Living area with sofa
  • Private terrace
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning 
  • Iron and ironing board
  • Safe deposit box
Hide room details
Paradisus Junior Suite Swim-up - All-Inclusive  - Paradisus La Esmeralda All Suites - All-Inclusive - 9

Paradisus Junior Suite Swim-up - All-Inclusive

Starting from
$390 $218
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Room Amenities: This 517 sq. ft. guest suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own private 108 sq. ft. terrace and a direct access to the pool, or pamper yourself in the deluxe bathroom with sensory hot tub and rain shower. Paradisus Junior Suites Swim Up feature one king bed or two double beds (on request upon check-in) and offer luxury amenities. 
 
Other Features:
  • Direct access to the swimming pool from the terrace
  • 40-Inch flat screen TV with cable
  • CD/DVD player
  • Alarm clock with iPod dock
  • Living area with sofa
  • Private terrace
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning
  • Iron and ironing board
  • Safe deposit box
Hide room details
Family Concierge Junior Suite - All-Inclusive   - Paradisus La Esmeralda All Suites - All-Inclusive - 5

Family Concierge Junior Suite - All-Inclusive

Starting from
$430 $228
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: The Family Concierge suites feature personal service and luxuries right-sized for everyone in the family. This lavish 517 sq ft guest suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 151 sq ft private terrace with Hydro-massage and tanning area, or pamper yourself in the deluxe bathroom with sensory hot tub and rain shower. Garden or Pool View. Kids will enjoy special amenities just for them, such as mini-bathrobes and slippers, a kid’s beach kit upon check-in, and nightly milk and cookies. Luxury Junior Suites Family Concierge feature one king or two double beds {BAD TAG: Unable to locate view helper class (on)} and offer luxury amenities.
 
Other Features:
  • 40-Inch flat screen TV with cable 
  • CD/DVD player
  • Alarm clock with iPod dock
  • Living area with sofa
  • Private terrace with Jacuzzi
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Nespresso machine in the room
  • Individually controlled air-conditioning 
  • Iron and ironing board
  • Safe deposit box
Hide room details
One Bedroom Suite - All-Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 12

One Bedroom Suite - All-Inclusive

Starting from
$430 $254
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Room Amenities: This 646 sq. ft. one bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq. ft. private terrace with tanning area and garden or pool view, or pamper yourself in the deluxe bathroom with sensory hot tub and double rain showers. One Bedroom Suites Garden or Pool View features two double beds, separate living room area and kitchenette with dining area.
 
Other Features:
  • Two 40-inch flat screen TV with cable 
  • CD/DVD player
  • Alarm clock with iPod dock
  • Separate bedroom area
  • Living room with sofa
  • Kitchenette with dining room for six
  • Private terrace
  • Modern bathroom with sensory whirlpool tub and rain shower 
  • Marble floors
  • Daily stocked mini bar
  • Coffee maker
  • Individually controlled air-conditioning 
  • Iron and ironing board
  • Safe deposit box
Hide room details
One Bedroom Master Suite Swim Up - All Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 10

One Bedroom Master Suite Swim Up - All Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.


This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box

Hide room details
One Bedroom Master Suite - All Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 11

One Bedroom Master Suite - All Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.

This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box

Hide room details
Two Bedroom Master Suite - All Inclusive  - Paradisus La Esmeralda All Suites - All-Inclusive - 13

Two Bedroom Master Suite - All Inclusive

 

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.


This 1,539 ft2 Two-bedroom Master Suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your own private sanctuary of elegance and tranquility and if you prefer an outdoor feeling, this suite has 2 terraces with their own Jacuzzi, in a total area of 442 ft2. This connecting suite offers two deluxe bathrooms with rain showers, and one sensory whirlpool tub. Two-bedroom Master Suite features a king-size bed & two double beds, a separate living room area with sofa-beds and kitchenette with dining area. 

 


Services:

  • Free Wi-Fi internet access
  • 24-hour room service
  • Laundry service ($)

Equipment:

·         Four 40” Flat Screen TV with cable

·         2 CD/DVD Players

·         2 Alarm clocks with IPod dock

         Two Connecting Suites with king size & two double beds

         Living room with 2 sofa-beds

         Kitchenette with dining area

         2 Private terraces with their own Jacuzzi

·         2 Modern bathrooms with rain showers and one sensory whirlpool tub

         Marble floors

         Daily stocked mini bar

         2 Coffee makers

         Individually controlled air-conditioning

         2 Irons and ironing boards

         2 Safe deposit boxes

Hide room details
One Bedroom Master Suite Family Concierge - All Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 1

One Bedroom Master Suite Family Concierge - All Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box

Hide room details
One Bedroom Suite Family Concierge - All-Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 3

One Bedroom Suite Family Concierge - All-Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 646 sq. ft. one bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq. ft. private terrace with tanning area and garden or pool view, or pamper yourself in the deluxe bathroom with sensory hot tub and double rain showers. One Bedroom Suites Garden or Pool View features two double beds, separate living room area and kitchenette with dining area.
 
Other Features:
  • Two 40-inch flat screen TV with cable 
  • CD/DVD player
  • Alarm clock with iPod dock
  • Separate bedroom area
  • Living room with sofa
  • Kitchenette with dining room for six
  • Private terrace
  • Modern bathroom with sensory whirlpool tub and rain shower 
  • Marble floors
  • Daily stocked mini bar
  • Coffee maker
  • Individually controlled air-conditioning 
  • Iron and ironing board
  • Safe deposit box
Hide room details
One Bedroom Suite Swim Up Family Concierge - All Inclusive  - Paradisus La Esmeralda All Suites - All-Inclusive - 4

One Bedroom Suite Swim Up Family Concierge - All Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 646 sq ft one-bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq ft private terrace with tanning area and pool view, or pamper yourself in the deluxe bathroom with sensory tub and double rain showers. One Bedroom Suites Pool View features a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining area.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Living area with sofa
•    Private terrace
•    Modern bathroom with sensory tub and rain shower
•    Daily stocked mini bar
•    Marble floors
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details
One Bedroom Suite Swim Up - All Inclusive  - Paradisus La Esmeralda All Suites - All-Inclusive - 6

One Bedroom Suite Swim Up - All Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.

This 646 sq ft one-bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq ft private terrace with tanning area and pool view, or pamper yourself in the deluxe bathroom with sensory tub and double rain showers. One Bedroom Suites Pool View features a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining area.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Living area with sofa
•    Private terrace
•    Modern bathroom with sensory tub and rain shower
•    Daily stocked mini bar
•    Marble floors
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details
One Bedroom Master Suite Swim Up Family Concierge - All Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 2

One Bedroom Master Suite Swim Up Family Concierge - All Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box

Hide room details
Paradisus Junior Suite Special Offer Non Refundable - All-Inclusive - Paradisus La Esmeralda All Suites - All-Inclusive - 8

Paradisus Junior Suite Special Offer Non Refundable - All-Inclusive

Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Room Amenities: This 517 sq. ft. guest suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Garden or Pool View. Relax in your own private 108 sq. ft. terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory hot tub and rain shower. Paradisus Junior Suites feature one king-size bed or two double beds (on request upon check-in) and offer luxury amenities.
 
Other Features:
  • 40-Inch flat screen TV with cable 
  • CD/DVD player
  • Alarm clock with iPod dock
  • Living area with sofa
  • Private terrace
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning 
  • Iron and ironing board
  • Safe deposit box

This Room is non refundable in case of cancellation or no show.

Hide room details
Paradisus La Esmeralda All Suites - All-Inclusive
5a Avenida Esquina Calle 112, Playa del Carmen, Mexico 77719

Location

Five mins from Coco Beach and just five mins from the Playa del Carmen, and the Shoping and Nightlife on Quinta Avenida.

Why Stay Here

Beautiful Tropical Location
Family Activities
On-site Spa

Resort Details

Top Family Resort in Riviera Maya.
This elegant resort has a Mayan ecological feel with an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world.

All-Inclusive Details

.

Accommodation Details

512 elegantly appointed suites including 122 Family Concierge Luxury Jr. Suites (517 sq. ft. and 151 sq. ft. of terrace). Two Presidential Suites (1324 sq. ft. and 226 sq. ft. of terrace). 192 Luxury Jr. Suites (517 sq. ft. with 118 sq. ft. of terrace). 98 one bedroom suites (646 sq. ft. and 194 sq. ft. of terraze). 98 one bedroom Master Suites (893 sq. ft. and 248 sq. ft. of terraze). 56 of all these suites are Pool Swim-Up suites!
40-Inch flat screen with cable TV
CD player
Marble floors
Daily-stocked mini bar
Coffee maker
Individually controlled air conditioning
Living area with sofa
24-hour room service
Iron and ironing board
Modern bathroom
Connecting rooms available

Restaurants, Lounges & Bars

Paradisus La Esmeralda is pleased to offer Guests a select choice of cuisine which may be enjoyed in all the restaurants.
Fuego: This Latin fusion bar treats diners to spicy ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant (adults only).
Passion: A touch of retro elevates elegant signature cuisine by 7-Star Michelin Chef Martin Berasategui, served in air-conditioned restaurant, private dining room, and gorgeous outdoor terrace. (Not part of the all-inclusive package, additional fees apply. adults only.)
Bana: Contemporary Asian dining experience features separate entrances for adults and families, stunning Japanese Tatami mat flooring and distinct areas indoor air-conditioned, private dining room, and zen-like terrace in which to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
Hadar: International lunch and dinner buffet delights with sumptuous show cooking and on-the-spot fresh-squeezed fruit juice area (adults only).
The Grill: Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Italian-Argentinean grill with a wood-fired pizza oven featuring an outdoor terrace; becomes a late-night snack bar after `Hadar` closes (adults only).
Gabi Club: Beat, Drink, Groove; Ultimate chill-out club features a casual chic elegance and unique harmony of bar, restaurant and beach starring fish and chips and seafood specialties for lunch and dinner.
Vento: Distinctly Mediterranean dining experience offers dining variety on a palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant.
Mole: Mexican contemporary cuisine starring a special `Live` quesadilla area `Tres Marias` style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
Naos: Everyone is welcome to this sumptuous International lunch and dinner buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area.
The Market: Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack bar after `Naos` closes.
Sunset Grill: Snack bar and grill with pool bar at the Paradisus La Perla (adults only).
Sunrise Grill: Snack bar and grill with pool bar at the Paradisus La Esmeralda.
Palapa Grill: A-la-carte restaurant which highlights romance with priveta indoor bar, swim-up bar and enticing menu for continental breakfast and dinner. As well as an all day selection of snacks (adults only).
Olio: (exclusively for guests staying at Family Concierge) Represents the crisp and exquisite unmistakable aroma of the natural presses olive, a Trattoria where you will enjoy traditioanl flavors, combined with an Italian ambiance creating a touch of sophistication. Open for lunch and dinner.

Enjoy a Refreshing Beverage at One of the Eight Bars
Red Lounge: All-day lobby bar and after-dinner lounge changes ambiance to suit the mood and tempo of day and night-time entertainment with tropical cocktails.
M. Bar Martini and Wine: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails. Holding bar for Fuego and Passion restaurant - adults only.
Toji: Unique molecular concept starring sake specialties which meld the art and science of mixology. Holding Bar for Bana Restaurant.
South Avenue Bar: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
Blue Agave: Appetites ignite with pre-dinner Tequila and Mezcal specialties and a fully-stocked wine cellar. Vento and Mole Holding Bar.
North Avenue Bar: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day.
Swim-up Bar: Open daily with refreshing tropical cocktails.
Gabi Club Bar: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar and restaurant on pool beach.

For the Family

Special activities for kids such as pool games, finger-painting, camping night, water slide, treasure hunt, cookie workshop and more.Open area Kids Club
Kid`s playground
Kid`s Pool

Meetings & Conventions

Total of 25,000sq. ft. of flexible and accomodating meeting space
14 meeting rooms including a theater and a ballroom that can be divided into four meeting rooms and nine break-out rooms.
Group registration area
Capacity of up to 2000 attendees.
Meeting foyer (4305sq. ft.)
Fully adaptable to weddings with Gazebo
State-of-the-art audio visual capabilities
Business center

Pools & Spas

YHI-SPA and Health Cub ($)
19,267sq. ft. of full service indoor spa with beauty salon
Water-rituals
14 Massage cabins
Body and facial treatments
Spa boutique
Dry and wet Saunas for men and women with private dressing rooms.
State-of-the-art health club: equipment and personal trainers
Studio classes

Two lagoon-style pools
One family concierge pool
One Activities pool
Swim-up bar

Golf

Paradisus also has special agreements with the most important Golf Courses in the area ($)

Entertainment & Activities

Activities such as Pilates, body balance, meditation, spinning, beach volleyball, aqua fitness, merengue, snorkeling, step aerobics, stretching, and more
Life-enriching classes such as candle-making, cocktail workshop, painting workshop, wine tasting, sushi making, cigar workshop, and more
Lighted tennis court
Wedding Gazebo
Marina water sports ($)
Baby-sitters on request ($)

IMPORTANT INFORMATION

Paradisus Playa del Carmen will be performing maintenance works in the area of Family Concierge
 
In order to secure maximum comfort and satisfaction for everyone, Paradisus Playa del Carmen La Esmeralda, will be performing a  regular preventive maintenance works, in the Family Concierge pool and restaurant areas. Therefore, the Family Concierge swimming pool and adjacent Olio restaurant will be closed from September 1st through October 1st, 2016.

AMENITIES:
  • 24 Hour Room Service
  • 24 Hour Security
  • 24-Hour Front Desk
  • 25 inch T.V or larger
  • ATM Machine
  • Adjoining Rooms
  • Air-Conditioning
  • All-Inclusive
  • Babysitting (+)
  • Banquet Facility
  • Beach Club
  • Beachfront
  • Blackout Drapes
  • Breakfast Room
  • Business Center
  • Business Services
  • CD Player
  • Cable
  • Cafe
  • Children's Play Area
  • Children's Program
  • Coffee Maker
  • Complimentary Bathrobe and Slippers
  • Complimentary Coffee
  • Complimentary Coffee
  • Complimentary Use of Bathrobe and Slippers
  • Concierge Desk
  • Conference Rooms
  • Connecting Rooms
  • Currency Exchange
  • Data Port
  • Deck, balcony or terrace
  • Desk/Work Area
  • Dry Cleaning Service
  • Eco-Friendly
  • Elevator / Lift
  • Executive Floor
  • Express Check-Out
  • Fine Dining
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Full Breakfast
  • Full Cable
  • Game Room
  • Gift Shop on Property
  • Great for Kids
  • Guest Activity Desk
  • Hair Dryer
  • High Speed Internet
  • Honeymoon Amenities
  • Housekeeping
  • Ice Machine
  • In room Mini Bar
  • In room Safe
  • In-room hot tub
  • Internet Available
  • Ironing Board
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Stay Free (Based on Age)
  • King Bed
  • Laundry Services/Laundry Facility
  • Live Entertainment/DJ
  • Lounge/Bar
  • Luggage Storage
  • Luxury Resorts
  • Massage Therapist
  • Medical Services
  • Mini-Fridge
  • Multilingual Staff
  • Multiple Swimming Pools
  • Nightly Turndown Service
  • Non-Motorized Water Sports
  • Non-Smoking Rooms
  • Ocean View
  • On-Site Check In
  • Outdoor Hot Tub
  • Outdoor Pool
  • Outdoor private hot tub
  • Phone with Voicemail
  • Playground
  • Pool Area Bar
  • Private Bath
  • Private Sleeping Area
  • Public Internet Access
  • Refrigerator
  • Restaurant
  • Retail Stores
  • Room Service
  • Satellite TV
  • Sauna
  • Secured Parking
  • Security Guard
  • Shopping
  • Smoking Rooms Available
  • Spa Services (+)
  • Stay at 1-Play at 2
  • Stereo
  • Swim-Up Bar
  • Telephone
  • Tennis Courts
  • Wake-Up Service
  • Water Sports
  • Wedding Services
  • Whirlpool Tub
  • Widescreen TV
  • Wireless Internet
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 5458 reviews
from San Diego, California
Submitted on 23-05-2016
We really can not complain one bit about our experience at the Paradisus, La Esmeralda. From the minute we arrived until we left we felt like we were on a real vacation. The service was excellent, and prompt. The rooms were so nice, clean and very functional. We stayed in the 1 bedroom master swim up suite, and it was perfect with a 2 1/2 year old and a newborn. Plenty of room and space for both kids to nap and my husband and I to relax in the pool while they were sleeping. We brought out ... Read more
from Peachtree City, Georgia
Submitted on 23-05-2016
Management and staff very friendly and would be happy to return for a family vacation. The pool area and the bar staff were also very helpful. The beach area had good security and made me feel safe. Plenty of activities for the children to keep them entertained
from Montebello, California
Submitted on 23-05-2016
Would love to return again to this lovely resort & other resorts owned by Melia! Didn't know what to expect & left rested & satisfied with the food & services by the staff. We stayed mostly on the adult side but it looked family friendly too!
from FORT WORTH
Submitted on 24-05-2016
We booked our week-long trip through COSTCO Travel and received a great all-inclusive price and COSTCO benefits that proved to be exceptional. Upon arrival we received our automatic room upgrade, without having to request it, to the best room in the resort, a Master suite that was nearly 1000 sq. ft. and included 2 baths and a private Jacuzzi tub on our enormous balcony. The resort has numerous restaurants available, all of which were very good, and some of which were truly outstanding. We pa... Read more
from Southington, Connecticut
Submitted on 24-05-2016
One of the best vacations I ever had. The property is very clean, beautiful and comfortable rooms. Dining experience was excellent. The food was very fresh and large selection of dishes to satisfy any customer.
from Parker, Colorado
Submitted on 05-06-2016
Beach was not as expected. There were a lot of weeds in the morning. Water was not clear and became rocky just a few yards from the shore. Important to note that in the afternoons, a lot of locals pass by. Some groups of young men carrying big bottles of beer. At one time I observed a passer by who suddenly stopped near my kids playing and just looked. After he walked away, he stares at other lady passers by maliciously. Other than this experience, the resort staff were generally great. Always ... Read more
from Los Angeles, California
Submitted on 05-06-2016
The drive to the hotel property could be upgraded significantly, but once we entered the lobby, we were relieved! It was sleek and impressive! Hotel staff was incredibly accommodating. We arrived early after taking a red eye. They sent us to go get breakfast right away. Considering the fact that we were warned on T.A. that the hotel does not budge with early check-ins, we thought we would have to pay for meals before our official 3pm check-in, but that was not the case! Enjoyed a huge brea... Read more
from Fort Mill, South Carolina
Submitted on 06-06-2016
We are seasoned travellers and have stayed at any resorts around the world. This resort by far provides red carpet service. Very clean hotel, good food, friendly employees, and so much more. Travelled with teens, upgraded to family concierge. wendy was our personal concierge. She was great! 14 restaurants on property. Highy recommended!
from Eureka Springs, Arkansas
Submitted on 06-06-2016
This was our ninth vacation in Mexico. The friendliness, service, value, beautiful blue ocean and the fine sand beaches keep us coming back. Our family of four enjoyed our stay at Paradisus and we would recommend it to a friend. You won't be disappointed as long as you know what to expect. Paradisus is different than other Mexican all inclusives as you don't see the ocean from the pools, restaurants and most rooms, but to be honest the grounds and pools are so pretty, we never really missed ... Read more
from Toronto, Canada
Submitted on 06-06-2016
The hotel and the services are excellent. Friendly staff, excellent food, very clean and comfortable room and beds, Beach is dirty and rocky. The room service takes time.Overall it is worth for the money.
from West Bloomfield, Michigan
Submitted on 20-06-2016
Overall, the experience was just ok. I was really dissapointed but the service. The hotel is beautiful and the rooms were nice, but the problems with the service overshadowed much of the experience. The restaurants were good, but again, the service was lacking. They were able to squeeze us in one night at Bana, which was really nice, but then the server didn't provide us menus and tried to serve us whatever he wanted, fuego took over 2 hours. Between that, the elevator, the forgotten ride, t... Read more
from Kerman, California
Submitted on 20-06-2016
Definitely lives up to its name. Our family group consisted of three generations of adult women and every one of us loved the resort. The rooms, staff, bars, restaurants & show were all amazing. I heard some negative comments regarding the private beach because of the seaweed ... but since we are not spend all day laying on the beach people this did not bother us. I can't wait to start planning our next visit.
from Chicago, Illinois
Submitted on 20-06-2016
We had an amazing vacation experience. We felt very pampered and welcome at the Paradisius. All of the staff was professional, friendly and polite. One of our family members dropped their cell phone in the pool on the first day. Our family concierge offered to meet him at the Apple store in town (about 15 min away), when her shift was over to help him replace his phone. That was so nice of her to do on her own time. On our trip into town, we found many local stores and restaurants to experience... Read more
from Moreno Valley, California
Submitted on 20-06-2016
The Market was a delicious dinner. Our waiter was Jose Luis and he was terrific! Everything was explained to us very clearly about how the meal worked. There were so many choices of meat to try and they were all great! I would recommend this restaurant for dinner.
from Paramus, New Jersey
Submitted on 20-06-2016
Room service was very slow and twice it was so long that we had to cancel. Frozen drinks feel very watered down and to much sugar with no flavor. Food was excellent, rooms super clean and comfortable.
from Naples, Florida
Submitted on 29-06-2016
Loved this place. The rooms are excellent, with so many restaurants onsite we ate something different every night, the beach is beautiful and natural and the service is 2nd to none. I don't think I have felt more appreciated and cared for by a staff before. Recommendation... make all your weeks dinner reservations as soon as you get there so you can get the times you want to dine. We found the back of the house tour to be really interesting and gives you a nice look into what it takes to care fo... Read more
from New Jersey
Submitted on 04-07-2016
We visited this resort on July 3rd. It seems like it is packed due to July 4th. The place is very very crowded. The food takes very long to get and there are tons of people in line. It seems like staff is overwhelmed with so many people. Staff is trying to work hard in dealing with all these people. They are doing the best that they can. Food is okay in taste(not sure it's 4 or 5 star). I think it's buffet has many items but lacking substance. I would like to see better quality used... Read more
from
Submitted on 04-07-2016
Flying almost 11 hours to Mexico from London you can only be hopeful that upon arrival everything will be perfect! For us a family of 6 (two children under three) the exceptional customer service started before we arrived with Nadiya Karanaukh in the guest services department answering multiple questions and doing her best to accommodate our many requests (we are quite fussy travellers with two young children with allergies). When we arrived - we used USA transfers from the airport (they were ... Read more
from
Submitted on 05-07-2016
Let me start by saying that I have stayed 5 times at the Paradisus resort in Cancun and it has always exceeded my expectations. Now im not sure if the hotel was over booked or the staff was simply overwhelmed but it was a complete circus. After two days of argument and back and forth we were able to upgrade to a swim up suite which to be quite honest was the hotels saving grace. The swim up suite is well worth it especially for children. A huge pet peeve of mine is to see all the chairs with tow... Read more
from Montreal, Canada
Submitted on 05-07-2016
If you want great food, service and installations and you have the budget to pay for it then Paradissus is place to go. Everything is top notch. The only real downside is the beach (Playacar on south side of Playa Del Carmen) is much nicer.
from Garland, Texas
Submitted on 05-07-2016
Excellent resort for Adults & small children. Friendly accommodating staff. Beautiful & clean resort! If traveling with children family concierge is a must! Only complaint is lack of activities for teens. Our 5 & 8 yrs old kids had a blast!!
from
Submitted on 08-07-2016
This resort is one of the best family resorts! Great pools, staff and food. Breakfast buffett had a great variety. Great good and snacks daily by the pool. Anallely(Ana) our waiter by the pool was amazing. She constantly had drinks coming and made us feel at home. She made our trip extra special. Armando in the family concierge had lots of surprises daily in our room for our 2 girls (4&7) I would highly recommend this resort. The short walk to the beach is easily overlooked with all other things... Read more
from Chicago, Illinois
Submitted on 09-07-2016
After many months of research, we decided to spend 7 nights, 8 days at Paradisus via Family Concierge. Let me tell you that Family Concierge was the BEST decision EVER; given that we have a small child and that the resort was at capacity during our stay. Not only did it give us our outstanding concierge butler Paulina at our service for questions and needs; but it also gave us a SUBSTANTIAL difference in amenities, services, and the ability to relax in areas not open to the general public. Fami... Read more
from Katy, Texas
Submitted on 13-07-2016
Had a fantastic holiday here with my wife and two boys (7 and 11). We stayed in a master swim up and were there for eight days. I would certainly recommend this hotel. The rooms are comfortable and clean, the staff are very helpful and the food was very good. Honestly I don't really have any complaints and I would certainly return at some point in the future. We went to the Moon Palace two years ago and thought that this hotel was far superior in almost every category.
from Flower Mound, Texas
Submitted on 13-07-2016
Just returned from a fantastic family vacation here. Family concierge is great. Food is top notch. Not the typical all inclusive. Same with drinks. Family butler was highly professional. Truly an unbelievable value. Highly recommend it.
from West Chester, Pennsylvania
Submitted on 13-07-2016
The best Hotel in Playa del Carmen. 14 Signature restaurants. very nice staff in any level. Great location and excellent kids club. Just need some water bounce in the beach. I stayed there twice in the last 6 months
from Katy, TX
Submitted on 14-07-2016
We travelled with our two kids (7yr and 5yr old) and loved this place. The kids club is awesome, and allowed the grown-ups to get a real "vacation". The food was great, especially the specialty dining restaurants. We are vegetarians, and we found plenty of options to fit our needs. They also do a very good job of inquiring with you regarding restrictions/allergies before your meal. One piece of advice - make dining reservations ahead of time. I mean before you even arrive at the hotel. You can j... Read more
from Danbury, Connecticut
Submitted on 14-07-2016
Very nicely run resort with great staff restaurants and grounds Since thios was an al;l inclusive package it included all breakfast lunch and dinners however even thought this was a great option it fell far short of our expectations when it came to drinks They were plentiful but never worth it..no alchohol in them at all Would come back except for that
from Mississauga, Canada
Submitted on 15-07-2016
We stayed at the Paradisus La Esmeralda for 10 nights arriving on July 3rd. Our booking included the Family Concierge. We have a family of 5 with 3 boys ages 19, 16, and 11. This was our first visit to Mexico and a Paradisus. The positive things about the resort include the staff that made our stay special including Albert from Sunrise Grill who was extremely attentive and made our days by the pool very relaxing and care free. Other's that made our stay special were Armando our family con... Read more
from New York City, New York
Submitted on 16-07-2016
We are first time at Paradisus Playa Del Carmen and pleasantly surprised by level of service and forthcoming of all personal without even expecting gratitude. Our special thanks to chef Magdalena from NAOS for going all the way to meet our special dietary needs. We don't even talking about great territory and pools and beach and spacious rooms with nice furniture and bedding. Everything ready for great vacation. Appreciated from room 2289
from Alexandria, Virginia
Submitted on 16-07-2016
**Warning - This is a rather long review: My family and I just returned from a 5-night stay at the Paradisus Playa del Carmen La Esmeralda. Our trip was all-inclusive (via Costco), so it may have been different from others. I wanted to share my review, but figured it would be better to break it down into segments: -Location: The property is located about 32 miles or so from Cancun International Airport. It takes about 45 minutes to arrive depending on traffic and if you share a transport van w... Read more
from
Submitted on 16-07-2016
We just returned from a week long vacation at Paradisus Playa del Carmen La Esmeralda and it was everything we had hoped for and more! It was our family's first time at an all-inclusive resort so we have nothing to compare it to but I honestly cannot imagine it being a any better. Resort/Grounds/Rooms/Common Areas - Everything was immaculate, all the time. I have never been to a resort that is kept as clean as this place! Every bathroom, hallway, back alley, and even areas you cannot go, like t... Read more
from Amarillo, Texas
Submitted on 16-07-2016
this review involves 2 trips but will still try to make it as short as possible. We generally make 2 trips to Mexico within a year with a bunch of friends (around 14-20 people). Last thanksgiving we came to this resort with around 19 of us. During check in they informed 3 families that the swim up junior suites that we had booked were not available. We were given standard rooms. We asked for a refund for the difference in price and they gave us a runaround for the 5 days we stayed there. Liter... Read more
from New York City, New York
Submitted on 20-07-2016
the resort itself was like paradise from the room to the workers to the food everything was well organized clean n helpful i enojoyed my stay n would definitely go back!jairo was our trip advisor he was very helpful in helping us choose things to do n he organized pick up times for us n there was never a problem it was a relief to have someone with enough info for us to help us figure out where to go n what to do he was helpful every time we needed him!!
from
Submitted on 20-07-2016
We spent a wonderful 6 days here. The resort is immaculate and the service was really incredible. We've stayed at Barcelo Maya Palace Deluxe twice before and almost everything about Paradisus surpassed Barcelo, plus it was a lot less expensive. There are so many options here for food, and all very different and very good. While breakfast and lunch are pretty standard, dinner was different every night and very good. There is a an outdoor restaurant at the pool which is a nice option. You'... Read more
from
Submitted on 20-07-2016
Congratulations to Chef Rogelio Meza at Vento...mahi mahi three ways...The best meal of the week...he accomplished what not many have been able to do. Big time winner... Kudos! I foresee a bright future!!
from Toronto, Canada
Submitted on 21-07-2016
We had a great time and the staff were great. We had an issue with our room at check in and the front desk fixed the issue immediately. I definitely recommend the Bana restaurant if you like Japanese cuisine. We would have eaten there every night if we could have. Do yourself a favour and book your restaurants before you get there or as soon as you get there. They book up quick and the restaurants are never full. Likely because they want to make sure they spread the reservations around. We found... Read more
from Mahwah, New Jersey
Submitted on 21-07-2016
The hotel was beautiful. We were on the third floor and had beautiful ocean views. The staff was so kind and always around to help you in anyway they can. Lots of options for eating breakfast, lunch and dinner. The kids zone was amazing. My daughter meet kids from all over the world. The sand on the beach is like powder. Loved the lounge chairs in the pools. We did the family concierge and we loved the pool only for those families. It was quieter. We loved all the shows they offered at ... Read more
from Elk Grove Village, Illinois
Submitted on 23-07-2016
Had the best service from Mayra at the Shooht Bar. She was very quick and friendly. Had a large group and she took great care of us. The atmosphere was perfect for after dinner drinks. We will definitely be back.
from Costa Mesa, California
Submitted on 23-07-2016
Excellent experience, exceeded our expectations!!! Nicest staff EVER!!! Definitely looking forward to returning to this beautiful resort, hopefully sooner than later. Entire family had a fantastic time!
from
Submitted on 23-07-2016
Too big, 1st they upgraded our room for one night at a swim up room. As soon as we got to our room they closed all the pools. Because we didn't leave our room the next day by one, because they didn't have our room ready they where pissed & took the $50.00 credit they gave away because we used the swim up room for two hours , the two hours we could use it. No one informed us we had to make reservations to all the restruant s upon arrival. So almost all the restruants where booked three days in ad... Read more
from Los Angeles, California
Submitted on 23-07-2016
Get ready to say Hola! Because the staff is super friendly and attentive no matter who they are or what position they hold on the property the standard greeting is a smile and an Hola! wherever you encounter them. It's the beginning of something special from the check in to the pool, beach, restaurants and final check out. We had a wonderful experience and the prices was right for 4 people for 7 nights and 2 rooms, a great value. Some tips: Olio had the best food and outstanding service. Lazaro ... Read more
from Overland Park, Kansas
Submitted on 23-07-2016
We just got back from a family trip of 7 days at this resort and it was absolutely lovely! We loved it all! The resort is beautiful, the food is wonderful, the staff is great...everything was just lovely! We've visited 4 other resorts in the area and this is the only one I would want to return to in the future. The only reason I didn't give it 5 stars, which I know seems haughty, but whatever, was because there were no accessible hot tubs. I like a nice hot tub, even in 90 degrees. There wa... Read more
from Old Bridge, New Jersey
Submitted on 28-07-2016
The pool areas were the best feature here. Jose our waiter who worked incredibly hard, was the absolute best. He was professional, neat, efficient, personable and could not do enough to make the guests happy. A real asset to this place.
from Camborne, Cornwall
Submitted on 28-07-2016
Ok, put this into perspective. It took me and my family 16 whole hours to travel to mexico (as we live in England). Now, that is a very long way to travel for us, absolutely exhausting; but this hotel was totally worth the distance. The rooms were clean and great, and had enough room for one to adapt to. The hot tubs were fairly clean (slightly dirty due to the rain, but nothing too major), but nevertheless would need a bit of a scrub before use. The food there as well was great, however, the ... Read more
from New York City, New York
Submitted on 28-07-2016
Great services, very clean, good food with fantastic variety of restaurants! Very friendly and flexible staff, family and kid friendly environment. Entertainment was OK. Highly recommend for families with children.
from North Haledon, New Jersey
Submitted on 28-07-2016
Had done a lot of research before planning our trip to Playa Del Carmen and felt Paradisus was exactly where we wanted to be. Prior to our arrival, we were in contact with Alejandra from Concierge whom answered a variety of our questions and was very helpful when preparing for our trip. Upon check in, the front desk staff was nice but because we weren't a part of the Royal Service or Family concierge it seemed as though no one was as helpful towards our questions anymore. The property is beautif... Read more
from Camborne, United Kingdom
Submitted on 28-07-2016
An amazing hotel, in an amazing country! The hotel is lovely, the whether is fabulous (most of the time) and great place to enjoy a wonderful family holiday. I've split my review into different sections, to make it easier for you to find specific details about the hotel. ROOMS: The rooms themselves were very pleasant, spacious, and comfortable to stay in, with a mini bar and full air conditioning in the bedroom as well as the main living area. Being one of three brothers in a family of five, ... Read more
from
Submitted on 29-07-2016
Once you walk in to the secluded paradise of Paradisus you never need to leave. The staff in this stunning property are happy to take care of anything you need or desire. There are plenty of great restaurants to choose from and loads of activities for kids. The beach is really lovely and they have done a great job to get rid of the sea weed. Would stay there again.
from Dubai, United Arab Emirates
Submitted on 30-07-2016
Overall a good experience ,,, have been and will go again to your hotels. Only thing is rooms are beautiful but floors and shower floors get real slippery when wet, so consider putting some non skid mats on them. people could slip and get hurt.
from Dallas, Texas
Submitted on 30-07-2016
Extremely disappointed about the beach access. There is hardly any view of the beach from the resort either. Wonder why they even built it on the beach! Very long walk to the beach through a wooden bridge. Once on the beach, very long walk to bathrooms. Food is good but service at restaurants is bad. Service at the beach is bad also. Spa service is excellent! Room service is very good. It is also obvious they have overbooked and made customers unhappy.
from San Antonio, Texas
Submitted on 30-07-2016
Good food and drinks. Heavenly pool, beach, and things to do. Nice restaurants, extremely friendly staff most of the time. Front desk is certainly into maximizing profits and has little authority to work out discrepancies.
from Morristown, New Jersey
Submitted on 31-07-2016
We returned from Playa Del Carmen on Friday night. We spent six days at the Paradisus with our four grandchildren and their parents. The place is beautiful and the people who work there are wonderful. Every single aspect of our stay was carefully attended to by the staff. Our grandkids had a great time - Kidzone and pools were all they needed to fill their days. Attention to their every need was given to them by our "butler" in the Family Concierge section of the resort. Little snacks and surpri... Read more
from Memphis, Tennessee
Submitted on 03-08-2016
Stop what you are doing now and book this resort for your family's next vacation. The property was immaculate and the staff exceeded our expectations. They truly cater to the entire family. We will definitely visit again.
from New York City, New York
Submitted on 03-08-2016
This is a beautiful resort and the service you receive here is nothing short first class. I would give this more than 4 stars is it wasn't for the food. Here is where Paradisus fell short for us. We dined at Fuego, which was good but not great. Mole was good but we felt it came up short of the type of Mexican food we were looking for. We ate at the Market Grill for lunch one day. Very bland, dull food. We left disappointed there. The Grill was very good. Their fig pizza was excellent. The shinin... Read more
from
Submitted on 03-08-2016
Very impressed about the organization in the hotel . The size is perfect and you can enjoy both hotels in one . All employee always happy and smiling all the time making you feels comfortable and happy . Just make sure you make reservation on restaurants is very limited and it's kind of desperate sometime . Not good experience at Bana on the side of La Perla ( Too long waiting for food 1:30 min and the food was not good at all . By the way The waiter Jesus was fantastic with us . I love this pla... Read more
from California
Submitted on 03-08-2016
We went at the end of July, and it was VERY hot. However, the facilities and the staff go out of their way to take care of you and make sure that you are pleasantly cool. Our room was spotless every single day. For those who need wifi, the signal is strongest in the room (free, the router is in there!) and it was always on for the whole week we were there. The staff is attentive, the atmosphere is wonderful (busy and quiet spots all over the property) and surprisingly cheaper than a cruise of t... Read more
from
Submitted on 04-08-2016
We stayed from Sunday July 24th through Saturday July 30th. My wife, two daughters (age 8 and 10 months) and I met my wife's family (parents and brother/sister in law and two nephews) for a week vacation. We thoroughly enjoyed the resort. I was pretty worried about the beach with all the comments here, but the walk is really not far - yeah, it's not right across from the pool or out your balcony, but it's not a big deal at all. The beach itself was nice - yeah, some seaweed and rocks in a ... Read more
from Minneapolis, Minnesota
Submitted on 04-08-2016
We had a junior suite at Paradisus Playa del Carmen and didn't know what to expect coming into the experience. In the end, we had a lovely time. Everything was taken care of and thought of ahead of time. The customer service was extraordinary. There were no surprises throughout the trip and every encounter we had was a positive one. The facilities are top notch as well and the food was wonderful. I would go again in a heartbeat.
from
Submitted on 04-08-2016
Our experience at "Playa Del Carmen La Esmeralda" was fabulous. This all inclusive resort is beautiful and relaxing. Great for families. Next visit we will definitely book one of the "swim up" rooms. We enjoyed relaxing at the pools, and jet skiing and sailing at the beach. All of the staff members were extremely friendly, welcoming and eager to please. Love, love, loved Jose at the pools. He kept us happy with blended mojito's, Cadillac margarita's, Mango Tango's, chips and guacamole! The re... Read more
from NJ
Submitted on 05-08-2016
Everyone at the hotel went out of their way to make sure we had a great vacation. Spent most of the day at the beach, and everyone working at the beach, made sure we always had whatever we needed. Rooms, common areas, etc. were well taken care of. I loved how the hotel incorporated the nature that surrounds the area into their common areas. It made you feel very relaxed, just as you should when you are on vacation.
from Newport Beach, California
Submitted on 06-08-2016
Surprisingly nice property. If you go thinking it's going to trump a Four Seasons or Ritz Carlton you will be disappointed. If you go looking to have a great family experience then this is the place. Felt bad for the adults in the adult only section it looked boring and stuffy
from
Submitted on 06-08-2016
The second we arrived we felt completely welcomed! The people were nice and above and beyond accommodating. The resort was beautiful and clean! The rooms were above and beyond what we expected. Next time we will get a swim up room for sure! We have 2 girls, 7 & 13. They both had an amazing time! Beach was amazing! I can't believe people complained of the walk to the beach. It was actually not far and a very easy walk. Yes I wished it were within 2 steps but it certainly cut our full day ... Read more
from Deltona
Submitted on 09-08-2016
This resort had it together. The staff was on cue and anticipated needs. The resort was clean and well maintained. The staff was friendly. Highly recommend making all dinner reservations after check-in.
from San Jose, California
Submitted on 09-08-2016
We had a great time. Only issue for us was that we were able to hear everything that goes on in the hallway since rooms have poor noise reduction. The hotel is also located literally next to residential housing in a not so nice neighborhood. You have to drive through the run down graffiti zone neighborhood to get to the hotel. Otherwise, very nice hotel. The staffs were awesome though and very accomidating. Majority of the staffs we came across were generally in good spirits and made us fe... Read more
from Vancouver, Canada
Submitted on 09-08-2016
Went to an Interfaith Destination Sikh Wedding Paradisus Playa Del Carmen, Mexico. The wedding itself was on the bridge going to the beach. A bit too muggy and hot for this location in July. Our room was absolutely Gorgeous overlooking the ocen and pools. the Pool side grill was excellent. The food was not gourmet but the Coffe snak/desert bar that opened at 6 pm was great again.
from Beaumont, Texas
Submitted on 09-08-2016
Impossible to get a restaurant reservation ended up eating at buffet.The AC was not working condition .Take 2 hours to check inn or check out. Staff could not resolve issues at check inn .Did not accept American Express in American Dollars.
from Waldorf, Maryland
Submitted on 11-08-2016
We were celebrating our niece's Sweet 16 birthday and traveled with a family of 10 members. Overall our experience was acceptable, but on our departure day, my father in law experienced a major medical scare. The staff was incredible. I cannot thank Daniela and Isela for the manner in which they helped my family at the hospital and with arranging lodging near the hospital for our additional night's stay. Thank you again!
from
Submitted on 12-08-2016
This place is wonderful! The service is great as well as the food and basically just everything. This review is in reference to the Blue Agave, where a wonderful, knowledgable bartender, Sergio, took care of us. His knowledge and expertise in tequila is so inviting and makes you want to drink all the tequila in the world. This is coming from someone who had a bad experience in the past with tequila! Thank you Sergio for making me love tequila again!
from McMinnville, Oregon
Submitted on 13-08-2016
For our vacation we had 2 parameters: 1st, a secure, well appointed "Baby Camp" where our 20 month old could hang out periodically while we grabbed a drink, a nap or dinner (most kid camps start at ages 4 and up). 2nd: food options that were diverse and well made. We found both of these here. Our son enjoyed his time at Camp (they even have a nap room full of pack and plays), as he would go for a couple hours in the early afternoon, and again when we went to dinner most evenings. We were able to... Read more
from Chicago, Illinois
Submitted on 13-08-2016
I'm just returning from vacation at Paradisus Playa Del Carmen La Esmeralda. My husband booked our trip so I had no idea what we were getting into. He booked the Master Suite swim out. We went with our two children ages 8 and 10. Arrival: Upon arrival to the resort at 11am we were greeted at the entrance, where we left our bags with the bellmen, and were ushered to the main lobby. You enter a large atrium while walking to the lobby that hosted several sectioned koi ponds with turtles. (They g... Read more
from Miami, Florida
Submitted on 13-08-2016
We arrived very early due to our flight and were greeted with warm towels and a drink. All employees were really nice and helpful. The hotel has beautiful grounds and is a very large place. We were celebrating a bridal shower and had a wonderful time. It is only lacking nightclubs for the younger generation. Food was great also. Would like to stay again on the near future!!
from Frankfurt, Germany
Submitted on 14-08-2016
I enjoyed five days at this beautiful property. I'd like to first take the chance to compliment the phenomenal staff, in particular EFREN, RUDI, LUIS, IRAN, DIEGO and NEHEMIAS. They all made our stay very memorable, and we really appreciated it. Positives: - The hotel is very clean and quite secluded. It's very quiet and seems to be a great place to take families. - The rooms were very nice. We were in the regular (family area), and the room was large, always clean and well stocked. - Food was ... Read more
from Dallas, Texas
Submitted on 17-08-2016
on more than 1 occasion I witnessed servers ignore my sons while others were served. I didn't believe them at first, but then watch them wait while others were served, servicing them last until or until I went over and sat with them. Your place should be more family friendly.
from
Submitted on 17-08-2016
My sister and I went to La Esmeralda from 8/3-8/11/16 and I can't wait to go back! The resort is absolutely beautiful and our swim up room was so worth the extra cost. It was like having our own private pool cabana, and waiters still dropped by to make sure we were well supplied with drinks and snacks. The main pool was also really nice, but by far the best feature of the pool was the bartender Sergio! He was amazing! He knew every drink we asked for, would make it however we wanted, and always ... Read more
from Gilroy, California
Submitted on 17-08-2016
People were super friendly, great service from great staff and round the clock service from room cleaning to mini bar service. Nice property with easy access to swim-able beach. Good food. Only down side is we could not eat at some of the restaurants because they were adults only.
from New City, New York
Submitted on 17-08-2016
Friendly and confortable. Is a perfect place to stay, all the Staff did the job well done, many restaurants, bars, pools,shows, food every where, excellent service, safe and peaceful place if you need anything do not worry is there twenty four hours, even Doctor, we have to used as emergency and was excellent.
from New York City, New York
Submitted on 18-08-2016
The trip was amazing and we had an unbelievable time. The service was exceptional and the grounds were beautiful. I would recommend this hotel to anyone who has family or wants to travel on their own.
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