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The spectacular Ocean Maya Royale All-Inclusive Resort by H10 Hotels is located beachfront in the Maya Riviera, the heart of the Mexican Caribbean and close to Playa del Carmen, Tulum, and Cozumel. This adult only resort features 4-star amenities including spa services, unlimited drinks, and nightly entertainment.
Adults Only Resort
The Ocean Maya Royale is the ideal resort for anyone looking for an easy-going and exclusive atmosphere where they can relax with their partner or have fun with friends. Recommended for adults above 18 years, the hotel features a broad range of services: an elaborate selection of gastronomic fare, leisure packages designed for adults, specialized services and much more.
ELEGANT ACCOMMODATIONS WITH YOU IN MIND
Enjoy the excellent accommodations and the lively nightly entertainment. The superior service here is a great choice for a fun-filled vacation for couples and friends.
Each of the 320 modern and stylish guest rooms are outfitted with all the comforts and amenities that Guests might expect during their stay at an upscale all-inclusive resort. Comfort begins in each room and flows throughout the entire resort. Guests will be captivated by the lush tropical gardens and surroundings, and delight in waking each morning to the sights and sounds of this beachfront paradise. Other improvements include: The addition of new Honeymoon Suites, Privilege Junior Suites and One Bedroom Romance Suites. In addition the resort features a new lobby and front desk area, a revamped buffet restaurant, and a new Mike`s Coffee Shop.
The South Beach section features exotic Balinese sun beds, and the revamped pool area boasts individual sun umbrellas. Guests will enjoy strolling along the Ocean view promenade and dock, and the beachfront La Dolce Vita Italian Restaurant and Margarita Lounge is sure to delight as well.
Select services for unforgettable stays:
- Exclusive Privilege Lounge with bar, press, TV, Internet and other services (new!)
- Junior Suites Privileges with private terrace
- Preferential booking in all la carte restaurants
- la carte room service at no extra charge 07 a.m. till 11 p.m.
- Privilege Breakfast in bed, as part of the room service
- Concierge Service during stay
- Private Privilege Beach: with exclusive sun loungers and Balinese sun beds
- Special discounts in the Despacio Spa Centre and Diving Center Dive It!
EXPERIENCE CULINARY DELIGHTS
Taste the delights of thousands of flavors in the themed restaurants or visit the bars for a refreshing beverage. The staff wants your meals to be special during your stay, for which they offer you spectacular restaurants, all of which are located in the best areas of the resort, offering magnificent views of beautiful beaches and sparkling swimming pools.
- La Hacienda is a buffet restaurant, featuring International Cuisine and cooking stations. Open for breakfast, lunch, and dinner.
- La Dolce Vita serves a la carte Italian cuisine, open for Dinner only from 6:30pm-10:00pm.
- Yookoso features a la carte Japanese and Asian-inspired cuisine. Open for Dinner only from 6:30-10:30pm.
- El Charro is an a la carte Mexican restaurant located by the pool. (Open Daily 11:00am-5:30pm and 6:30pm-10:00pm). Also open from 10:30pm-6:00am for snacks.
- Mike`s Coffee is a great place to enjoy Specialty Coffee Drinks and Snacks.
- Enjoy a refreshing beverage in the Lobby Bar or the Margarita Lounge, located beside La Dolce Vita. You can also take advantage of the swim-up bar and Aqualounge to quench your thirst when you are busy having fun in the sun.
SO MANY FUN THINGS TO DO AND ENJOY
The Ocean Maya Royale resort offers a wide range of facilities and services for a pleasurable and memorable stay! Enjoy the playing in the beautiful Caribbean on a kayak or play an invigorating game of tennis or beach volleyball. This resort offers you a large variety of Sports and Entertainment activities for those who never stop, even on vacation! The entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy SCUBA diving, the world-class diving center on-site offers different diving and snorkeling excursions, as well as diving lessons, for an additional charge.
ESCAPE TO PARADISE
Located on the Caribbean coast of the Yucatan peninsula, the Riviera Maya is a place like none other, where time seems to no longer exist as you enjoy the quiet serenity of its beaches and the sound of the waves on the morning breeze. It is a place of enchantment and uncommon beauty and Guests of the Ocean Maya can enjoy its endless wonders at their leisure. Rest, have a drink, or simply relax in this heavenly environment!
DISCOVER A RICH CULTURAL TRADITION
The Yucatan peninsula is the natural environment of a people that has closely guarded its traditions and ceremonies. The splendor of the ancient civilization is evident in the numerous nearby archaeological areas such as Tulum. Be sure to experience the majesty and mystery of Mexico`s past when you visit this fascination region.
PAMPER YOURSELF WITH TREATMENTS AT THE DESPACIO SPA CENTRE
At Despacio Spa Centre you will be able to enjoy a wide range of beauty treatments and massages by our team of professionals so that you can relax and fully rejuvenate:
- Health and beauty treatments (with additional charge)
- Hairdressers and beauty parlour (with additional charge)
- Private parking (with additional charge)
- Sauna (with additional charge)
- Jacuzzi with cold and hot water
- Relaxation area
- Gym
MEETING ROOMS FOR YOUR SPECIAL EVENT
Ocean Maya Royale by H10 Hotels has three rooms equipped with everything required for meetings and events of all kinds. The Chichenitza, Tulum and Coba rooms can be turned into the Gran Maya, with catering capabilities for up to 400 people.
FREE WEDDING SPECIAL PACKAGE
Have you been dreaming of a Mexican Caribbean wedding? Ocean by H10 hotels has a variety of magical
beach front speciality areas with breathtaking views that will be the perfect frame for your wedding!
Wish Package (Complimentary Package):
Features:
- A wedding planner that will guide and help you get fairytale wedding that you always dreamed about
- Ceremony on our fabulous beach or by the waterfall in our tropical gardens
- A delicately decorated wedding cake for the occasion
- A glass of champagne for the toast after the ceremony
- Group reservation at any of our A la Carte restaurants with a special set menu
- Bouquet for the bride with her favourite colour
- Groom boutonniere match with the bride bouquet
- 15% discount on our Despacio Spa Centre services ( applies for hair done and make up for the date of thewedding)
- Champagne breakfast in bed day after the wedding for the new couple
- Chocolate covered Strawberries, bottle of champagne, special room decoration for the wedding night.
- 1 Romantic dinner during the couples stay
- Late check out for the newly wed couple ( subject to availability)
In order to obtain the complimentary wedding package you must book 1 privilege Jr Suite for 7 nights
or four Maya Deluxe Rooms for 4 nights or more.
This complimentary package applies maximum 10 people.
Notes: Minister, justice of the peace, legal documentation & other related fees are not included
FREE WEDDING PACAKGE is Valid for Travel Now through December 23, 2013.
Print Map & Directions
Cancun International Airport:
Approximate driving time to the Ocean Maya Royale by H10 Hotels is 45 minutes and distance is 35 km (22 miles).
Driving directions from Cancun International Airport:Take the highway to Playa del Carmen (south) for approximately 35 km (22 mi). Make a U-turn at the Secrets Capri Resort. Ocean Maya Royale by H10 Hotels is at your left.
BookIt.com Verified Traveler
LStoth from Amherstburg, Ontario
"We did have a good time and enjoyed meeting people from different parts of the world. The resort was mediocre, nothing really bad but nothing really good either. The food at the buffet was hit and miss (mostly miss), we had breakfast and dinner there and the selection was not up to the level I would expect from this level of resort. The restaurants in order of best to worst, Japanese, Mexican then Italian (this is taking into account quantity and quality of the food, people with small appetite should enjoy the italian). The room was good and clean, upon arrival we had a couple small problems in the room which they fixed within the hour. The most disappointing thing was the beach or the lack of one. Unfortunately it is eroding away which is not the resorts fault but since we really enjoy long strolls on the beach it was really a down fall. There was a lot of pieces of wood stuck out of the sand so that you had to be very careful where you placed your foot and there was no going in the water not knowing what you could be stepping on. The one thing that the resort did wrong was the malfunctioning bank machine. For 5 days the bank machine was out of order, which probably not their fault again but they did not assist in anyway when we were $10 short on paying a taxi cab driver, we were willing to charge it to the room with a fee even. The poor driver had to wait while we walked around looking for someone to borrow the money from which was embarrassing to say the least. Yes, partly our fault for not having the money but it was only $10, finally the employee behind the front desk pulled out of his own pocket and loaned us the money. We were very grateful to this individual for taking a chance and trusting us. We did get the money by sneeking onto the resort next door and paid him back that same day. We just wished the resort had something in place with a malfunctioning bank machine. The shows were boring and would be something you would expect from a 2-3 star resort. The staff were all very nice and very friendly.
Would we return to this resort? Only if the price was half of what we paid so about $700 for 7 days would be about right.
Hope this helps."
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- Would Return or Recommend?No
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A Recent Traveler from IL
"My boyfriend and I stayed for a week at the Ocean Maya Royale and were overall very pleased with our experience. We did upgrade to the privilege package for the more comfortable bedding (which was worth it for us). We also had wi-fi in our rooms with the package, which we found to be very helpful as we needed internet connection throughout our trip. Other than that, we did not feel like we needed any of the other 'perks' of the privilege package, and it is an extra $300/person, so that is something to consider. We were very happy with our room and the room service. The staff was very attentive to our needs; we did have some little bugs crawling in the room from the porch and they came immediately to spray them. Other than that we had zero problems with our room and were very happy with it. Our rooms were cleaned every morning and were pristine upon our return.
Overall, the resort was very nice. The food was excellent, especially the Italian and Japanese restaurants. The staff were very friendly and helpful throughout our stay. The resort is definitely on the smaller side, which is something we enjoyed. For people who want to come for a big party, I would not recommend this hotel. But, for a relaxing week it was great and we really enjoyed our stay.
The one thing we wanted more of was entertainment! There were some fun shows but they were held by only a few members of the staff, which was less than we expected. We were hoping to see some bigger, more extravagant shows. We spent about half of the trip off of the resort scuba diving, and I feel we may have been bored if we were just at the resort all day, every day. Make sure to plan some excursions away from the resort!"
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- Would Return or Recommend?Yes
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Stacey from Salt Lake, Ut
"this place was pretty to look at the food was good the first day we had no power they have no celling fans in rooms the A/C did not work very well the pool bar closed at 7 pm the beds were bad the help was ok i would not go back me or my husband this is not a party place the only bar after 7 pm is like 300yrds from pool who wants to walk back and forth to get a drink place also has no dance place beach is only like 75 yrds long they will not stock mini bar with alcohol just some gross beer.. "
Posted: Mon, Aug 27, 2012- Overall Experience:
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- Would Return or Recommend?No
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Terry Wilde from Ponchatoula, Louisiana
"I must admit, going into this deal, I had a few reservations about doing an 'all inclusive ' resort package trip. The resort on the beach in Mexico was absolutely fabulous. From the moment we stepped out of the shuttle car and arrived at the resort, we never stopped being served. The resort grounds were extensive, beautifully landscaped and cared for tropical plants and flowers of every imaginable variety. I cannot begin to say enough about the staff there. Every single person we encountered at the Ocean Maya Royale............... from the front desk clerk, to the poolside waiter, to the man working on the grass, was friendly and courteous. Always smiling, saying hello, asking if there was anything they could do for us. American customer service personnel could learn a lot from these people! There were two beach side pools within 50 yards of the beach, one of which had a bar right next to it.............one side of the bar being lowered to pool level, so you could sit IN the pool next to the bar and be served wonderful mojitos. There was a great variety of food, with 4 seperate on site restaurants, and all very fresh and well prepared. This was one of the best vacation experiences I've ever had!!! Me and my entire family were completely satisfied with the entire experience. I highly recommend this spot to future vacationers!"
Posted: Mon, Aug 20, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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MJHays from Monroe City, MO
"Beautiful grounds! Beautiful pool. Pretty good food. Super uncomfortable beds. Take a little from the landscaping budget and invest in some new mattresses. Overall - we had a very fun time and would love to return."
Posted: Wed, Aug 01, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Scottie from Marble Falls, Texas
"Staff was wonderful from checkin, poolside, beachfront, bartending, restaurants, dive shop and check out. The only regrettable mistake I made was using the ATM. DO NOT UNDER ANY CIRCUMSTANCE USE THE ATM IN THE HOTEL! Although the staff will encourage you and state there is only a $6 atm fee....don't be fooled! The exchange rate while I was there was 12 pesos/$1 US. The exchange rate on the ATM was almost 16%, which ended up costing me $86 to withdraw $400 which I didn't actually need....what a waste of money! I walked away with a great experience with the hotel and staff, wonderful dive trip and a terrible experience with the ATM, the good outweighs the bad in my review. :)"
Posted: Wed, Jul 25, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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ERIN TOUCHTON from Birmingham, AL
"The overall trip was AMAZING! I loved it and I would definitley stay at this BEAUTIFUL resort again. The grounds are so colorful and gorgeous and we loved the iguanas and other wildlife. This resort does not have the best beaches but you can walk 10 minutes to the left and be at a really pretty lagoon where you can rent kayaks and go up the river into the coves. That is defintily worth doing. You can also walk 20-30 minutes to the right and be at beautiful emerald blue water beaches. The beach at the resort isnt bad by any means its just not the prettiest you will see in the area. However we walked a few miles to the right and our resort was the prettiest one we saw in our opinion. The staff was great HOWEVER service in the resteraunts is definitley slow. They do not have the staff to accomodate the guest so if you want to eat before 9PM, get to the restaraunts when they open or quite early. If you dont, you may or may not even get a reservation. The resort has a few kinks to work out but overall we thought it was amazing and we would recomment to stay there. We loved the pools and tiki bar. Dancing at night was a blast. Best trip Ive ever taken!! The shuttle and taxi service was excellent and safety was never a concern to us even outside the resort. We felt completely safe. My only complaint is I wish to pools stayed open just a little later as well as the tiki bar. Sometimes your just having to much fun and dont want to leave at 8pm. LOVED IT!!!"
Posted: Tue, Jul 10, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Eugene from San Diego
"My wife and I just returned from our vacation. This was our third trip to Riviera Maya and first time staying in Ocean Maya Royale. Overall we have had a good time. The resort is ok, but not good as we expected watching the video on the Internet/ There are some con's and pro's
Pro's
a) adults only
Con's
a) food was not good as expected (very limited choice of dishes)
b) beaches so/so (access to the ocean is so limited)
c) poor room service (having taken the tips, the room was not cleaned. we had to call the front desk and ask for the room service).
d) basic evening entertainment (very simple)
f) water pressure in the room was very low (both shower and toilet)"
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- Would Return or Recommend?No
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Christy S from Raymore, MO
"We Just got home from Mexico, and our stay at the Grand Ocean Maya Royale was wonderful. The hotel is very clean and the staff is very nice. My only complaint is the bed was extremely hard. My husband said that we were just sleeping on a box spring with no mattress. We met some great people here at the hotel from different places around the world, and one couple says you have the ability to request a pillow top for your room and the staff will accomidate you. I would also suggest that if you stay here, read the book in your room so you can be aware of what is available to you, the staff was not very informative at check -in."
Posted: Tue, Jun 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Timothy Dehen from Coconut Creek, FL
"The resort was very nice. It had 3 excellent restaurants, a buffett area, and several bars on the premises. The food was great throughout the resort. My only complaint is that the hotel over-booked their 'honeymoon suites' so even though we purchased the honeymoon package, we were forced to stay in other accomodations."
Posted: Mon, Jun 25, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Andrews from Brighton, MI
"We had a fabulous time. We thought we were going to Cancun but Playa Del Carmen proved to be much better. The hotel was beautiful. The animals were fascinating. The wait staff was magnificent. The Food was very good. It met and exceeded our expectations. Everyone was very helpful and friendly and always smiling. our room was kept spotless and our waiter kept us smiling and our bellies full at the Mexican restaurant. our drinks were flowing at the lobby bar and we were always greeted with a smile at the entrance. All the employees greeted everyone with a smile, an hola and buenas dias whenever they passed.The Privledge Package was well worth the money, also."
Posted: Mon, May 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Ron Richards from Golden, Colorado
"This resort was very relaxing, which is just what we needed. Arrived on May 5th, stayed six nights. The staff took very good care of us, and the rooms were clean. Food was good overall, and I found plenty of items on the buffet that were fresh, and tasted good. Japanese, and Mexican restaurant were both very good! (Ronny was a great waiter, as were all the staff). Not very impressed with the Italian though. One thing I will say is the beef is not very good, as with all resorts we have stayed in Mexico. So don't get steak! The beach is not a great swimming beach, but nice excursions to horse shoe reef for snorkeling, and Playa Del Carmen is very close by. All adult was a plus. We upgraded to privilege , and found the upgrade well worth it. The shows were cute, not Broadway material, but fun to watch. Smaller, relaxing quiet resort compared to many. Would recommend if you want to just relax."
Posted: Sat, May 19, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Kellie from Gardner, Ma
"the hotel was very comfortable, from beds to various chairs through out the resort. the outdoor beds by the ocean were absolutely amazing!!!!! The rooms were nice, cleaned daily. ocean was not as bad as the previous reviews said it was. if a storm was rolling in the seaweed came with it, on nice days there was not any seaweed. nice walking beach. ceynotes at the end of the beach were amazing. italian restaurant was amazing!!! Hibachici was a great show, and really great food. Most staff spoke little english. resort seemed under staffed and some staff were not very friendly. there was a small wait at the bars due to one or two bar tenders working. they could use more bar tenders. buffet was good... always had a chef cooking up fresh meat or seafood. only saw one show- from what we saw it was great. the resort allows people to set up to sell souviners on the lobby deck- they would harrass you to buy things."
Posted: Sun, Apr 22, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Jillian & Thomas from Lakeville, MA
"Very beautiful grounds. Good entertainment staff. Great size rooms. Enjoyed the food, especially the hibachi."
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- Would Return or Recommend?Yes
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Juan from Lawrence, MA
"We were very pleased with the entire trip to Playa Del Carmen in MX in March of 2012. From the initial steps of making the reservations to the day we returned home, was nothing short of excitemnet. We loved our baby moon vacation as my girlfriend is 7 months pregnant and still enjoyed the trip to the max! Highly recommend it."
Posted: Wed, Mar 21, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Christine Thomas from Grass Valley, Ca
"This resort is among the best all inclusive's we've encountered. The staff, from the dining room, to the bar, to the pool, were so friendly and knowledgable. The food at the al la carte restaurants was good and the presentation of each dish was beautiful. The wait staff worked like clockwork. A BIG thing.. the restrooms at the pool areas, and by the lobby bar were sooo clean. They were cleaned at least once an hour. Drinks were good, and quite a selection of speciality drinks available. The buildings housing the rooms are such a great thing. They are spread out so you don't feel crowded. The grounds are also immaculate. The room was small, but pretty with a balcony and a great shower. Our only bad experience was in checking in. We got, probably the only person on the entire staff, that was bad. He did not give any info about the resort, our key did not work (3 times), did not give us a safe key. When we asked about an upgrade, he did not seem to know anything about it. Too bad, as we were interested. Had he spent only 5 minutes with us, we could have had alot of questions answered. We have his name, but I won't mention it, except he had a bandage on his arm. Manager should get rid of him!! Last thing, the areas around the fountain by the lobby are wonderful. Great seating for just a drink, or conversation. Evenings there was a Saxaphone player who was so very good. Nice, easy music. Overall, we will probably return to this resort. After 11 years of coming to this area, we think we found one to return to. Did not like the 2 tier system of guests.. I did not see any benefit in being 'privileged' section. I think it is all in making money for the resort. A room upgrade would be fine, but $80. per day is a bit much for the benefits which were not visible. Save your money or tip more."
Posted: Tue, Mar 13, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Trisha Charette from Windsor, Ontario
"This has been our second visit to Grand Ocean Maya Royale in the past year, we just love it. We would and have recommended this Resort to many, I love the fact that your staff are so friendly and most did remember us from the last visit. The staff made us feel like a part of the family there. Thankyou once again to all for making our stay so enjoyable..."
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- Would Return or Recommend?Yes
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Joseph Paricka from Charlotte, IA
"My wife and I have been going to that area of Mexico for over 10 years now and have stayed in a number of different all inclusives. I liked the layout of the Grand Ocean Maya. The beaches, pools and eating areas were in close proximity to our room. The main lobby offered entertainment and had a continuous water spout and pool during the day and evening. It was very relaxing. The entertainment was very good and done very professionally. The workers were all very courteous and kind to us. The facilities were very well kept and clean. The beach area was covered with sea weed due to the prevailing winds, but you could walk for miles in either direction to get away from the sea weed. Workers were out there daily removing the sea weed, but it came back with the prevailing winds during the evening. The pool was great. Not too warm or cold. Very clean and it was relaxing to be in and I enjoyed the pool facilities. I would go back next year."
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- Would Return or Recommend?Yes
"WE DID HAVE A GREAT TIME BUT THERE ARE A FEW THINGS WE DIDNT LIKE ABOUT THE RESORT. THE BATHROOMS WERENT KEEP CLEAN, WE WENT TO USE A COMPUTER AND THEY WERE ALL BEING WORKED ON YOU WOULD OF THOUGHT THEY MIGHT OF AT LEAST HAD ONE AVAILABLE. OUR FRIEND WENT DIVING AND HE HADNT EATEN ALL DAY CAUSE THE RESTURANT WASNT OPEN WHEN HE LEFT AND THEN WHEN HE CAME BACK THEY WERE ALL CLOSED UNTILL 6:30. ALSO I DONT KNOW WHAT WAS ON OR IN THE FOOD BUT OUT OF 5 OF US 3 OF US GOT SICK AND WHEN WE GOT HOME HAD TO GO TO THE DOCTORS. WE DIDNT DRINK THERE WATER SO IT HAD TO BE IN THE FOOD. THE BEDS ARE REALLY HARD AND WE WOKE UP WITH OUR BACKS HURTING...."
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- Would Return or Recommend?No
"My husband and I had a good time, but there were several things that could have been better. First the negatives:
a) The bed and pillows were very hard
b) The water pressure very low
c) The food at the Mexican restaurant was horrible and the service even worst. I was very disappointed with both.
d) Horrible beach. if you want to see white sand and beautiful blue/green water like you see it in Cancun, that's not the place to go. The water is dark and full of see weeds. I was really expecting a nice beach that I could lay out all day and have lots of drinks coming to me...it didn't happen at the beach. Huge disappointment!
e) The front desk people were not very friendly. They seemed to be in a bad mood all the time.
The positives:
a) Beautiful landscape
b) Nice to see the animals walking around. We saw many iguanas, some coati, and a little raccoon. Very cute!
c) GREAT food at the italian restaurant. We went there twice and both times and had the same waiter. What a nice and personable guy he is. We even took pictures with him. Wonderful service and food.... Both girls were very helpful and friendly. We wished we could bring them home with us :-)
e) Clean rooms
f) No screaming/crying kids running around
If we could put this hotel in a nice beach and improve a few things, I would go back there again, but since I'm a big beach girl, I won't go back there again.
I would have given a 5 to staff efficiency if we had gotten better service at the Mexican restaurant.
I would have given a 5 to staff friendliness if it wasn't for the horrible service we received at the Mexican restaurant and the not so friendly front desk people.
"
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"This is a great smaller resort that is truly a nice get away.I love children but the absence of them was an enjoyable break from the way children can be at times.
All I can say is I hope you can find a way to keep the prices similar in the future and I will come back for sure."
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- Would Return or Recommend?Yes
"It is a great resort overall, but there is no beach, which did not improve our stay. We did pay for the privilege upgrade, but we did not see the benefit, except for the free internet in the room.
The wait staff, especially at the Privilege section on the beach, was spectacular. She was timely, helpful, paid attention to detail, and was bringing us all of the ice and drinks we wanted. She was awesome.
She deserves to be recognized!
We would only return here for an outstanding price! We want a beach, better food quality, and more privileges with the upgrade.
Greg Mocarski"
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"We had a Great vacation...although the weather was cooler than anticipated and much cloudier than expected...the pools could have been heated because the water was very chilly...and the ocean was red flagged because of the windy weather. The Resort was very easy to access & the Restaurants were Wonderful! This is definitely a Resort where you can relax & enjoy!"
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"We stayed at the Ocean Maya Royal from Oct 22 - Nov. 1st 2011.
We loved it! The lobby is completely renovated & beautiful. The rooms are spacious & beautiful, the food is really good. The staff is absolutely great, from front desk, to animation...they are very friendly!! The beach is nicer on the right side. The 2 pools are great. I would recommend this resort for couples, groups or families. The animation at night is fun. Playa Del Carmen is 6 km from the resort. You can use the shuttle from the resort everyday at 12pm and come back at 5pm, if not by taxi $10us. I would definately go back!!"
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- Would Return or Recommend?Yes
"We had a fabulous vacation. It was our first time at an all-inclusive resort and were pleasantly surprised by the friendly, attentive and accomodating staff. All we had to worry about was when to eat, sleep and drink. Meals were all tasty, elegantly served and visually appealing, with a selection for all tastes. Jorge, our waiter in El Charro, the Mexican restaurant, was especially friendly and entertaining! We loved our room and the view (If you go, be sure to check the thermostat. It has a timer feature that will turn off the compressor at a set time, regardless of temp setting, unless the timer is set to zero.) My wife had a massage that she says was the best she'd ever had (and she's had several), and she even got a henna tatoo! The nightly floor show was a little unpolished, but so what! We had fun! We'll go to Broadway if we want to see a Broadway show. The property was beautifully appointed and well-kept and we enjoyed seeing the resident iguanas and lemurs. And we escaped Hurricane/TS Rina in the nick of time. What more could we ask?!"
Posted: Thu, Oct 27, 2011- Overall Experience:
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"I bought this trip as a gift for my boyfriend. We could not of had such a better time. It was peaceful and relaxing. So many different excursions to do. I would recommend this hotel for anyone that just wants to get away for some one on one time with your significant other or even a group of your adult friends!"
Posted: Tue, Oct 25, 2011- Overall Experience:
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"staff and rooms good. nice grounds. you will have fun at this resort. breakfast and lunch need improyement lots of cold food.great alacarts."
Posted: Mon, Oct 03, 2011- Overall Experience:
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"Was at Ocean Maya Royale from 9/16-24 2011.Had a wonderful time. Loved my room I had an ocean/pool veiw it was beautiful. The whole staff was great from check in to check out. The only problem was the bugs had a lot of mosquitoes got biten up alot even with bug spray, think they need to spray more. But overall it was a great trip. This was the first time I used Bookit to book a trip and everything was just fine. I will use you again. Thank You"
Posted: Sun, Sep 25, 2011- Overall Experience:
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"it was AMAZING!! we had the best time ever!! food was great entertainment was great! people were friendly your server/bar tender loved to joke around with you :) it felt very much like a home away from a home. They were awesome. Loved how it had different theme nights every night... :) would go back in a heart beat!!! "
Posted: Sun, Sep 25, 2011- Overall Experience:
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"it was very clean!! friendly!!! and the best vacation yet!!!!! people were so hospitable. I have enjoyed myself and Rob did too. We learnt a lot of Spanish, when we were about to leave almost all the staff gave us a hug good bye told us that they will miss us and hope to see us soon. food was amazing every day the only thing we complain about is the snack shack for lunch wasn't always good...but everything else was amazing!!!!"
Posted: Sun, Sep 25, 2011- Overall Experience:
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"Very clean. Staff was very helpful and most everyone spoke good English."
Posted: Wed, Sep 21, 2011- Overall Experience:
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"Staff and rooms were excellent. Everyone was friendly and accomadating. "
Posted: Tue, Sep 20, 2011- Overall Experience:
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"My trip to mexico wasvery satisfying.The staff took good care of my family.I believe I will return to this place on my next vacation.My kids were very impressed"
Posted: Sun, Sep 18, 2011- Overall Experience:
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"I would say the only downside to this trip for us was the food. There are three restaurants at the resort. The best one was the Japanese restaurant, which we had dinner at three times in 5 nights! We never got a chance to eat at the Italian restaurant for dinner, but we did have the breakfast buffet each morning and one dinner at the other more 'American' restaurant. This was your standard buffet food, nothing to write home about. Actually some of it was just not really good.
Other than that, the resort was really good. The pool and beach were beautiful. The staff was very friendly and accommodating."
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"Only draw back with this resort is that the restaurants have low air conditioning. Not pleasant for dining when you are too hot. The food was nothing exceptional but was fair. Upgraded to the privilege suite which in my mind wasn't worth the extra fee. Air conditioning in that building was awful, moved to 2 rooms there, same thing. Finally was moved to a ocean front deluxe suite which had great air conditioning. I would recommend gettitn a deluxe oceanfront suite, very nice. All in all was not a bad experience. The staff went out of there way to take care of any issues. They had a wonderful beach there and pools and bar area."
Posted: Thu, Sep 15, 2011- Overall Experience:
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"The hotel is very nice with a beautiful pool ,the food terrible ,the bed and linens were the worst ever ,the staff is very friendly ,the spa rules did not make sense.
We will not go back to the Ocean Maya Royal .
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"We booked our trip last minute and I must say, choosing the Ocean Maya, was the BEST choice we made. Why? The service was EXCEPTIONAL, FRIENDLY and WELCOMING! With four buffet restaurants to choose from, we never got board and the food was DELICIOUS! The Ocean View room was BEAUTIFUL, and housekeeping was FANTASTIC. The ENGERY at the poolside and on the beach was SUPERB! There was music, drinks, dancing, games. We ABSOLUTELY had the most AMAZING first time trip to Mexico. We have already said that we will definitively be going back to the Ocean Maya!! "
Posted: Wed, Jul 06, 2011- Overall Experience:
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- Deluxe Room accommodations with 1 King or 2 Queen size beds
- Rooms with furnished balcony
- All meals included every day (Buffet Breakfast, Buffet Lunch, Buffet or A la Carte Dinner)
- 4 Restaurants including Buffets and A la carte specialty
- 3 Bars
- Unlimited Beverages Including Alcoholic and Non-Alcoholic at any of the Resort Bars
- 32-inch LCD Satellite TV
- Air conditioning with in-room climate control and Safety deposit box
- Iron and ironing board
- Mini-bar refreshed daily with soft drinks, bottled water and beer
- Coffee/ tea maker
- Weekly Manager\'s cocktail reception
- Planned activities by resort entertainment staff throughout the day
- Two Swimming Pools
- Evening entertainment and theme nights
- Two Tennis courts (unlimited use daily) includes balls and rackets
- Non-motor water sports
- Introductory scuba lessons in pool
- Gym: free use of exercise equipment
- FREE Wi-Fi Internet access in Lobby
- Spa ($)
- All Gratuities Included
- FREE HONEYMOONERS ADDED VALUES: Free Upgrade to Ocean View Room subject to availability upon check-in, late check out on departure date (subject to availability), welcome honeymooners gift in the room upon arrival, 10% discount at DeSpacio by Etra Spa services, special daily turn down service, one candle light dinner for two including one free bottle of wine or sparkling wine (reservations required with guest services) and one free continental breakfast room service the first morning of the stay.
- - Deluxe Room accommodations with 1 King or 2 Queen size beds
- - Rooms with furnished balcony
- - All meals included every day (Buffet Breakfast, Buffet Lunch, Buffet or A la Carte Dinner)
- - 4 Restaurants including Buffets and A la carte specialty
- - 3 Bars
Reg
HINT: Book Hotel with Flight and SAVE MORE!
- Elegant Room Accommodations!
- All Meals and Drinks Included
- FREE Wi-Fi in Lobby
- 4 Restaurants to choose from!
- 24 Hours All-Inclusive Resort
- Hurry, Ends at MIDNIGHT Tomorrow!
Valid for Travel Now - December 20
Includes Ceremony on the Beach!
- 1 Romantic Dinner
- Champagne Breakfast
- Wedding Cake
- 15% Off at Spa Treatments
- Bouquet for the Bride
- Hurry, Limited Rooms Available!
Reg
HINT: Book Hotel with Flight and SAVE MORE!
- Elegant Room Accommodations!
- All Meals and Drinks Included
- FREE Wi-Fi in Lobby
- 4 Restaurants to choose from!
- 24 Hours All-Inclusive Resort
- Hurry, Ends at MIDNIGHT Tomorrow!
Valid for Travel Now - December 20
Includes Ceremony on the Beach!
- 1 Romantic Dinner
- Champagne Breakfast
- Wedding Cake
- 15% Off at Spa Treatments
- Bouquet for the Bride
- Hurry, Limited Rooms Available!
All Inclusive Resort Highlights:
- Meals, Premium Beverages and Snacks
- Evening entertainment and theme nights
- Two tennis courts (unlimited use daily) includes balls and rackets
- Weekly Manager's cocktail reception
- Private sundeck beach area with Balinese beds, towels, waiter and drinks service
- Non-motor water sports
- Introductory scuba lessons in pool
- Gym: free use of exercise equipment
- Some additional services are charged ($)
- All gratuities
Amenities: Luxurious, modern and spacious one bedroom suites feature a bedroom with king size bed, flat screen TV, coffee machine, Iron, stocked mini bar refreshed daily, safety deposit box, air conditioning, Separate living room with sofa and chairs for lounging, additional flat screen TV. A complete bathroom with double Jacuzzi, shower, double vanity area, vanity mirror, hair dryer. Furnished terrace overlooking tropical gardens. Privilege exclusive services and amenities such as welcome gift, pillow menu, bathrobe and slippers, in room Ipod docking station plus mas.
SPECIAL AMENITIES IN THIS ROOM: - Special amenities and decoration exclusively designed for couples.
- Daily room service breakfast.
- Reserved Ocean Front Balinese Sun Bed during the stay.
All Inclusive Resort Highlights:
The Privilege Section has been created to satisfy increasing clients requests for better and upgraded facilities and services.
Extra Services and amenities included for Privilege Section:
- Privilege Check-in and check-out
- Private and designated areas for both arrival and departure services
- Privilege guests will be identified with special bracelets
- Luggage to be identified with special tags and delivered to the guests privilege Junior Suite
- Privilege welcome gift upon arrival
- Early check in & late check out (subject to availability)
- Privilege Bedding Package, all beds equipped with pillow top and special linens
- Pillow menu
- Large LCD or plasma TV
- DVD player and movies (available on request from the Privilege Concierge)
- Alarm Clock with IPod Player
- Iron and board
- Deluxe Privilege Toiletries
- Bath Scale
Privilege Dining:
- Reservations with priority seating in all A la carte restaurants
- 7 am to 11 pm free a la carte room service
- Privilege Breakfast in Bed. Served as part of the room service
- Daily Privilege Cook to order Breakfast, served a la carte in Ocean Front Restaurant La Dolce Vita Restaurant (breakfast exclusively available for Privilege Guests)
- 1 Special organized dinner per stay (Previous reservation suggested with Concierge)
Privilege Concierge:
- Personalized Privilege concierge from the moment of the arrival until the clients departure
- The Concierge will make sure everything is as expected during the clients stay as well as taking care of reservations
Privilege Beach:
- Private beach section with upgraded chaise lounges
- Private waiter service
- Personal Drink Oasis
All Inclusive Resort Highlights:
- All Meals, Unlimited Beverages and Snacks, including premium beverages
- Evening entertainment and theme nights
- 2 tennis courts (unlimited use daily) includes balls and rackets
- Weekly Managers cocktail reception
- Non-motor water sports
- Introductory scuba lessons in pool
- Gym: free use of exercise equipment
- Some additional services are charged ($)
- All gratuities
Amenities:
- Luxurious, modern and spacious room with two different ambiances featuring a bedroom with king size bed, flat screen TV, stocked mini bar, Iron, safety deposit box, a divided sitting area with sofa and chairs for lounging, air conditioning, bathroom with separate shower, vanity mirror, amenity kit, hair dryer, furnished terrace overlooking tropical gardens. Privilege exclusive services and amenities such as welcome gift, pillow menu, bathrobe and slippers, in room I pod docking station plus more.
All Inclusive Resort Highlights:
- All Meals, Unlimited Beverages and Snacks
- Evening entertainment and theme nights
- 2 tennis courts (unlimited use daily) includes balls & rackets
- Weekly Managers cocktail reception
- Non-motor water sports
- Introductory scuba lessons in pool
- Gym: free use of exercise equipment
- Some additional services are charged ($)
- All gratuities.
Amenities: Ocean View, King or two Queen sized beds Sofa bed (available on 1 king size bed rooms). Furnished balcony. 32 inch LCD Satellite TV. Air conditioning with in-room climate control. Safety deposit box. Iron and ironing board. Vanity mirror. Hair dryer. Umbrella. Mini-bar refreshed daily with soft drinks, bottled water and beer. Coffee/ tea maker. Direct dial telephone.
All Inclusive Resort Highlights:
- All Meals, Unlimited Beverages and Snacks
- Evening entertainment and theme nights
- 2 tennis courts (unlimited use daily) includes balls and rackets
- Weekly Managers cocktail reception
- Non-motor water sports
- Introductory scuba lessons in pool
- Gym: free use of exercise equipment
- Some additional services are charged ($)
- All gratuities.
Amenities: Garden View, King or two Queen sized beds Sofa bed (available on 1 king size bed rooms). Furnished balcony. 32 inch LCD Satellite TV. Air conditioning with in-room climate control. Safety deposit box. Iron and ironing board. Vanity mirror. Hair dryer. Umbrella. Mini-bar refreshed daily with soft drinks, bottled water and beer. Coffee/ tea maker. Direct dial telephone.
All Inclusive Resort Highlights:
- Meals, Premium Beverages and Snacks
- Evening entertainment and theme nights
- Two tennis courts (unlimited use daily) includes balls and rackets
- Weekly Manager's cocktail reception
- Private sundeck beach area with Balinese beds, towels, waiter and drinks service
- Non-motor water sports
- Introductory scuba lessons in pool
- Gym: free use of exercise equipment
- Some additional services are charged ($)
- All gratuities
Amenities: This garden view room features a king-size bed and our Honeymoon Balcony, featuring a Romantic Jacuzzi in the balcony for two, 32 inch LCD Satellite TV. Air conditioning with in-room climate control. Safety deposit box. Iron and ironing board. Bathrobes and slippers. Vanity mirror. Hair dryer. Umbrella. Mini-bar refreshed daily with soft drinks, bottled water and beer. Coffee/ tea maker. Alarm clock with MP3 player connection. Direct dial telephone.
SPECIAL HONEYMOON AMENITIES IN THIS ROOM: - Special amenities and decoration exclusively designed for honeymooners.
- Daily room service breakfast.
- Honeymooners will enjoy a Romantic candle lit dinner with Lobster and champagne by the beach.
- Reserved Ocean Front Balinese Sun Bed during the stay.
