Occidental Grand Xcaret - All-Inclusive Resort

4.0 Stars
per guest nightly from
$174 111
Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 Solidaridad View Map
Playa Del Carmen, MX 77710

BookIt.com Guest Rating

Alisica from Bloomington, In BookIt.com Verified Traveler
  • Overall Experience:Overall Rating
  • Quality:Quality Rating
  • Value:Value Rating
  • Cleanliness:Cleanliness Rating
  • Staff Efficiency:Efficiency Rating
  • Staff Friendliness:Friendliness Rating
  • Would Return or Recommend?Yes
Posted: Sun, Dec 14, 2014
"CONS: nKeep in mind: this is a TIME share property. They hook, line, sink you in from the beginning. All hotel staff whether they are front desk, concierge, TIME share people.....basically all where the same attire. So beware. We walked away with NOTHING other than a lesson learned! nnPROS: nBeautiful grounds, wild life (birds, flamingos,monkeys, coatimundi, deer etc), beach and the swinging beds, pools and hotel staff (cleaning and waiters). Luis/waiter and Francisco/bartender - at the beach area. Roman/waiter - at the pizza/taco place. So friendly and great welcoming smile and attitude. The ENTIRE STAFF at the Oriental restaurant (we ate there 3 times as it to us was the best --all around everything. The staff at the Beach restaurant, amazing wait staff and picturesque setting ever.nnThe PROS did out-weigh the cons and we would go back to the hotel. We just know now, how we would handle the time share staff."

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Amanda Bays from Homer Glen, Il BookIt.com Verified Traveler
  • Overall Experience:Overall Rating
  • Quality:Quality Rating
  • Value:Value Rating
  • Cleanliness:Cleanliness Rating
  • Staff Efficiency:Efficiency Rating
  • Staff Friendliness:Friendliness Rating
  • Would Return or Recommend?Yes
Posted: Sat, Oct 12, 2013
"Overall I was very impressed with the hotel, We booked this vacation for safety and security (not having to adventure out in Mexico on our own vs. guided tours and lots to do on site) and for the unlimited and all inclusive atmosphere so that we could pay in advance for everything and then not have to worry about money on our trip, as I didn't feel comfortable carrying a lot of cash or credit on our trip out of the country. This hotel and it's beautiful surroundings did provide paradise, we did receive a great value on our vacation. The beach was much smaller than it appears because it's simply an inlet created by XCaret in what appears to be a long, long beachfront of rock. If one wanted open beach, you'd have to catch a cab into town. Our snorkeling experience was not impressive in the few different areas we were allowed to snorkel in the hotel and adventure park or on the Cozumel excursion we purchased. We never saw a single colorful reef and much of our snorkeling experience was blurry and with few fish. Food and drinks were excellent. The evening shows at the hotel were nearly Vegas quality - and free of charge. Hotel pools were amazing. We found one sports bar, but all of the 'bars' I expected to see were not indoor bars, but rather bars set up in busy outside locations (by theaters and pools). Most of the employees we met were very nice and polite, but our experience with front desk personnel and our reservation problems were NOT good. We did not feel the 'hospitality' part of the service from the front desk staff. The food was excellent at the bars and in the buffets. Rooms were nice. Security was VERY good, even in each building. So for the most part - it was a good time."

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Brandy from Columbus, Ga
  • Overall Experience:Overall Rating
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  • Would Return or Recommend?Yes
Posted: Tue, Mar 31, 2015
"I just returned from Occidental Grand Xcaret on Sunday and I must say it was the best honeymoon I could have ever asked for! My husband and I had such a blast and were completely shocked at how wrong/misleading a lot of these reviews seemed to be! We stayed in the Junior Suite and had plenty of room with a huge bathroom and nice sized shower. In our room, we had a fresh fruit basket and a bottle of tequila waiting for us with our bed adorned with flowers. From the moment we checked in we were treated very kindly by all employees we met. You're greeted with a cute welcome drink that tastes delicious and really sets the tone for the week in our opinion. The grounds are beautiful and very well kept along with the beach area. You truly do see all the animals throughout the entire grounds which is always exciting because you never know when to expect a monkey to appear. We never felt mistreated or like anyone was rude to us. Martin was the first bartender we met at the first club pool and he was very welcoming and talkative and made fantastic drinks! Victor was at the pool bar our first day and then in the lobby bar the rest of the week but he was fantastic! Very funny, made fantastic drinks, and was very nice to talk to and always remembered us. staff was at the pool bar the rest of the week and he was amazing!! He made great recommendations and was very accommodating to my different tastes. During slower times of the day he took the time to hold meaningful conversation with us and it really meant a lot that he took the time to actually get to know us. staff at the beach bar was by far our favorite! Very lively and attentive but also had a good time with us! He kept our drinks full without even a request and really took the time to introduce us to new things we had never tried before. Bar wise, we had a fantastic experience and there weren't any drinks we didn't enjoy. These guys are amazing and extremely fast workers. Don't forget to ask for each bartenders special drinks because they are ALWAYS amazing! Victor and Rueben's were my favorites!nnThe overall service was very pleasing. Every single employee we passed said hello or greeted us with a good morning, afternoon, night. Every waiter or waitress we had did an amazing job and always had a smile on their faces.nnFood. You have to try as much as you can during your stay! I would say Le Buffet was our most frequented food choice, mostly because it offered the most variety and was open for all meals of the day. We never ate dinner there, but enjoyed the many options for breakfast and lunches. I would say it does get kind of repetitive if you go every day, but you have the option to make different choices instead of eating the same things. My main con would be the lack of places to eat for a midday snack or lunch. There are 3 places to eat, but all have the same food. For a quick bite, we loved to visit the snack bar above the pool, even though it was always more of a meal than a snack. nWe had the chance to eat at all of the restaurants and here's my quick views of each.nOriental: Had this the first night. It was very good, but not our favorite. Some things were good, some things were just ok. But I think this is just our preference.nSeafood: Had this the second night. Better to me than the first night, and I loved the atmosphere of being right on the water! The shrimp cocktail was very good, but my meal was just ok.nSenora Grill: the steakhouse. OMG. I got the New York strip and it was amazing both times we went! This was definitely our favorite and I loved the layout of the restaurant and the salad bar! nLos Olivos: the Italian place. Also AMAZING! Our food was ridiculously good. Both of our appetizers were great along with our meals, but in addition we had the salad bar, brucetta, and bread with olive oil dipping sauce..ahhhh so good! I would have loved to be able to eat here more than once.nHacienda: VERY good! The nachos and taquitos were amazing but my coconut shrimp was awesome!! I really enjoyed this place and we both couldn't get enough of sampling each others plates! nnPacos tacos and the pizzaz were really good as well and the servers there were amazing! Very attentive and willing to give you any and everything you ask for. Not my favorite places, but definitely worth the try. I REALLY wish they were open for lunch because that was more of the food I would have liked to stop in for a snack than the buffet.nnThe desserts are pretty much the same at each place but we always got all of them since they are small servings and shared. nnThe beach was very nice and spacious enough we never had to fight for chairs or even one of the beds on the beach. The adult pool is great but beware of the waves during stronger days!!!nnWe did get roped into one of the timeshare things, but it wasn't necessarily by accident. Being our honeymoon, we wanted to do something fun and amazing without breaking our bank. So, they offered us a 2 for 1 dolphin ride if we went to their presentation/breakfast. Sure, why not. We just sipped our mimosas the entire time and had a genuinely nice time talking with staff (sorry for misspellings) who was from Italy. My only issues were actually at the end dealing with the manager from America who was pushy and insistent even though we stated it was not possible for us to do it. No means no man. HOWEVER we did get the free dolphin ride and it was completely worth it!!! We got to do absolutely everything since we could get one free and didn't have to break the bank! Totally worth it to us, but definitely avoidable. Just when they ask you if you have gotten your free gift say yes and they will leave you alone. Even though we really enjoyed the free gift which is a ceramic Mayan calendar.nnWe saw almost every show each night and loved them!! We even did karaoke one night which was a lot of fun! The shows are basically them lip-syncing the actual artists, but the dancing is amazing and the shows are very quality! We loved the Jazz show, circus, Michael Jackson, and the acto dance which pretty much blew my husbands mind.nnLastly, we think the unlimited Xcaret experience was totally worth it!! We visited the park multiple times and found new things each time. Beautiful scenery and history! This is also where we did the dolphin experience. The pictures are a little pricey, but we expected that and decided to get the full package since we had gotten a dolphin ride for free. There are 3 underground rivers in the park and all of them were amazing! The water felt fantastic(especially on my sunburn) and the sites were gorgeous. Swimming through caves and with fish was something I will never forget. Plus it was an enjoyable workout which we liked since we ate anything we wanted the whole trip! We visited the House of Whispers which is a shop, but also has some interesting designs and history which the employees took the time to show us and explain. We were the only ones in the little shop and it was so interesting to learn about the secrets it holds. The orchids and butterflies were some of my favorite stops along with the bird aviary.nnI could go on forever and have already said so much about our trip but we had the best time I have ever had on a trip and I am so grateful for how nice and helpful every single employee was and we would definitely return.nnAlso, GET A MASSAGE IT IS TOTALLY WORTH IT. "

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Ivonne V Martinez from Clifton, Nj
  • Overall Experience:Overall Rating
  • Quality:Quality Rating
  • Value:Value Rating
  • Cleanliness:Cleanliness Rating
  • Staff Efficiency:Efficiency Rating
  • Staff Friendliness:Friendliness Rating
  • Would Return or Recommend?Yes
Posted: Wed, Aug 27, 2014
"WHEN I GOT IN THE ROOM WASNT READY, WE WENT TO THE BUFFET ATE LATE LUNCH & THEN WE GOT OUR ROOM. I HAD THE BEST ROOM, TWO DOUBLE QUEEN BEDS, WITH NICE BALCONY & THE POOL VIEW, THE BUFFETT WAS GOOD THE DINNER RESERVATION RESTAURANTS WERE AMAZING POOL BARS LUNCH MEALS WERE GREAT THE BEACH WAS AMAZING THE POOLS WERE A BIT WARM BUT THEY WERE VERY CLEAN & FUN THE MUSIC WAS GREAT THE ACTIVITIES WERE GREAT THE ENTERTAINMENT WAS AMAZING EVERYTHING WAS ALWAYS CLEAN THE CONSIERGE WAS GREAT FRONT STAFF WAS GREAT EVERYTHING WAS WELL ORGANIZED FROM THE TRANSPORTATION TO & FROM HOTEL TO AIRPORT XCARET PARK IS NEXT DOOR THAT WAS AMAZING MY FAVORITE PART WAS THE TURTLES... LIBERTY TRAVEL DID AN AMAZING JOB WITH HOOKING US UP WITH TRIP... I WILL RETURN & WILL RECOMMEND TO ANYONE..."

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Cathy from Binghamton,, New York
  • Overall Experience:Overall Rating
  • Quality:Quality Rating
  • Value:Value Rating
  • Cleanliness:Cleanliness Rating
  • Staff Efficiency:Efficiency Rating
  • Staff Friendliness:Friendliness Rating
  • Would Return or Recommend?Yes
Posted: Tue, Aug 12, 2014
"We checked into this resort in February for a week. We couldn't have been more pleased. From the time we arrived, we were treated very well. We found the buffet in the main area to have good food and plenty of it. The waiters were pleasant and attentive. Our room was what I would call basic but it had everything we needed. A nice balcony to enjoy morning coffee. The restaurants we went to were also fine, nothing special, but good food, we never left dissatisfied. As for walking around the grounds, I would not recommend it for folks with issues, but they have a motorized vehicle that comes along to take anyone who prefers not to walk.nEveryone was super friendly and helpful. Lots to see and do, and the all inclusive allowed us to eat and drink anytime, again kind folks. I would go here again in a heartbeat. The only issue I had was the TV was mostly in Spanish and not watching TV. One thing we did was tip people who helped us out, not much but something. Our trip was not expensive and our needs are basic, I guess that is why I'm giving this 'good' review. There were four of us in our group, all ladies and they, like myself enjoyed to the hilt."

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Occidental Grand Xcaret - All-Inclusive Resort

 Experience the awe-inspiring sights of ancient native Mayan ruins and miles of lush tropical rain forest, along with premium comfort, attentive service, and upscale amenities. Read More About Occidental Grand Xcaret - All-Inclusive Resort

Occidental Grand Xcaret - All-Inclusive Resort Deals & Specials

Rooms & Rates for Occidental Grand Xcaret - All-Inclusive Resort

Deluxe Room - Unlimited Xcaret Xperience
Deluxe Room - Unlimited Xcaret Xperience
Room Sleeps up to 4 People
This is an exclusive plan for Occidental Grand Xcaret guests only, which grants unlimited access to Xcaret eco-archaeological park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family; without a doubt it`s the best way of experiencing the comfort of a luxury hotel, immersed in the atmosphere of respect for nature and passion for Mexico of this world-renowned Park.

Unlimited Xcaret Xperience Includes:
  • Unlimited access and multi-entrance all day long to Xcaret park facilities
  • Private tour for the hotel`s Guests, departing from its facilities, where a Xcaret expert guide will take them to discover the Park`s unique nature, culture and archaeology
  • Reserved area at the Gran Tlachco Theater during the greatest presentation in Mexico: Xcaret Mexico Espectacular, a celebration of culture and history featuring more than 300 artists
  • During their stay at the Hotel`s Kids Club, infants can participate in a guided visit to Xcaret, where they`ll experience Mexico`s most representative traditions in the Main Plaza, always cared for by the Hotel`s expert staff
  • VIP check-in
  • Unlimited reservations during the whole stay in all specialty restaurants (subject to availability)
  • Free delivery to the room of purchases made in any of Xcaret park`s stores
  • 10% Off meals and beverages at Xcaret park
  • 30% Off 90-minute Special Mayan Massage WAYAK
  • In-room robes and slippers during the whole stay
  • $1,000 in resort credits

Resort Credit Includes:
  • 2 Coupons for the Royal Club upgrade - $70 USD each
  • 2 Coupons towards 2 green fees (selected nearby Golf Courses) - $50 USD each
  • 4 Coupons for SPA treatments - $35 USD each
  • 2 Coupons towards a Romantic Dinner - $20 USD each
  • 3 Coupons towards Wine List - $10 USD each (1 Voucher per bottle)
  • 2 Coupons on a selection of Pueblo del Rio Shops - $25 USD each
  • 2 Coupons for Xichen Clasico Tour - $35 USD each
  • 2 Coupons for Ek-Balam / Ria Lagartos Tour - $35 USD each
  • 2 Coupons for Tulum / Xel-Ha Tour - $35 USD each
  • 2 Coupons for Xplor Park - $15 USD each
 
Room Amenities:
The Deluxe room is spacious, bright and includes one king or two double beds. This room also features a telephone with a data port connection, air conditioner, safety deposit box, a 32-inch, 37-inch, or 40-inch flat screen TV, hair dryer, iron/ironing board and a mini-fridge restocked every other day with water, beer, and soft drinks.
  • 215 sq. ft
Junior Suite - Unlimited Xcaret Xperience
Junior Suite - Unlimited Xcaret Xperience
Room Sleeps up to 4 People
This is an exclusive plan for Occidental Grand Xcaret Guests only, which grants unlimited access to Xcaret eco-archaeological park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family; without a doubt it`s the best way of experiencing the comfort of a luxury hotel, immersed in the atmosphere of respect for nature and passion for Mexico of this world-renowned Park.

Unlimited Xcaret Xperience Includes:
  • Unlimited access and multi-entrance all day long to Xcaret park facilities
  • Private tour for the hotel`s Guests, departing from its facilities, where a Xcaret expert guide will take them to discover the Park`s unique nature, culture and archaeology
  • Reserved area at the Gran Tlachco Theater during the greatest presentation in Mexico: Xcaret Mexico Espectacular, a celebration of culture and history featuring more than 300 artists
  • During their stay at the Hotel`s Kids Club, infants can participate in a guided visit to Xcaret, where they`ll experience Mexico`s most representative traditions in the Main Plaza, always cared for by the Hotel`s expert staff
  • VIP check-in
  • Unlimited reservations during the whole stay in all specialty restaurants (subject to availability)
  • Free delivery to the room of purchases made in any of Xcaret park`s stores
  • 10% Off meals and beverages at Xcaret park
  • 30% Off 90-minute Special Mayan Massage WAYAK
  • In-room robes and slippers during the whole stay
  • $1,000 in resort credits

Resort Credit Includes:
  • 2 Coupons for Royal Club upgrade - $70 USD each
  • 2 Coupons towards 2 green fees (selected nearby Golf Courses) - $50 USD each
  • 4 Coupons for SPA treatments - $35 USD each
  • 2 Coupons towards a Romantic Dinner - $20 USD each
  • 3 Coupons towards the Wine List - $10 USD each (1 Voucher per bottle)
  • 2 Coupons on a selection of Pueblo del Rio Shops - $25 USD each
  • 2 Coupons for Xichen Clasico Tour - $35 USD each
  • 2 Coupons for Ek-Balam / Ría Lagartos Tour - $35 USD each
  • 2 Coupons for Tulum / Xel-Ha Tour - $35 USD each
  • 2 Coupons for Xplor Park - $15 USD each

Room Amenities:
The spacious Junior Suites feature two double beds, telephone with a data port connection, air conditioner, safety deposit box, a 32-inch, 37-inch, or 40-inch flat screen TV, hair dryer, iron/ironing board and a mini-fridge restocked every other day with water, beer, and soft drinks.
  • 269 sq. ft.
THE Royal Club Luxury - Unlimited Xcaret Xperience
THE Royal Club Luxury - Unlimited Xcaret Xperience
Room Sleeps up to 4 People
This is an exclusive plan for Occidental Grand Xcaret Guests only, which grants unlimited access to Xcaret eco-archaeological park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family; without a doubt it`s the best way of experiencing the comfort of a luxury hotel, immersed in the atmosphere of respect for nature and passion for Mexico of this world-renowned Park.

Unlimited Xcaret Xperience Includes:
  • Unlimited access and multi-entrance all day long to Xcaret park facilities
  • Private tour for the hotel`s Guests, departing from its facilities, where a Xcaret expert guide will take them to discover the Park`s unique nature, culture and archaeology
  • Reserved area at the Gran Tlachco Theater during the greatest presentation in Mexico: Xcaret Mexico Espectacular, a celebration of culture and history featuring more than 300 artists
  • During their stay at the Hotel`s Kids Club, infants can participate in a guided visit to Xcaret, where they`ll experience Mexico`s most representative traditions in the Main Plaza, always cared for by the Hotel`s expert staff
  • VIP check-in
  • Unlimited reservations during the whole stay in all specialty restaurants (subject to availability)
  • Free delivery to the room of purchases made in any of Xcaret park`s stores
  • 10% Off meals and beverages at Xcaret park
  • 30% Off 90-minute Special Mayan Massage WAYAK
  • In-room robes and slippers during the whole stay
  • $1,000 in resort credits

Resort Credit Includes:
  • 2 Coupons for Royal Club upgrade - $70 USD each
  • 2 Coupons towards 2 green fees (selected nearby Golf Courses) - $50 USD each
  • 4 Coupons for SPA treatments - $35 USD each
  • 2 Coupons towards a Romantic Dinner - $20 USD each
  • 3 Coupons towards Wine List - $10 USD each (1 Voucher per bottle)
  • 2 Coupons on a selection of Pueblo del Río Shops - $25 USD each
  • 2 Coupons for Xichen Clasico Tour - $35 USD each
  • 2 Coupons for Ek-Balam / Ria Lagartos Tour - $35 USD each
  • 2 Coupons for Tulum / Xel-Ha Tour - $35 USD each
  • 2 Coupons for Xplor Park - $15 USD each

Royal Club Amenities:
Fruit basket upon arrival, mini-bar restocked daily with international drinks, DVD and CD players, bathroom with scale, shower, bath tub, plush bathrobes, turn down service, room service from 7:00am - 10:00pm. Private restaurant, lounge, pool, and outdoor Jacuzzi, and concierge service. Royal Club also features private check-in service.

Room Amenities:
The Royal Club Luxury rooms have two double beds, telephone with a data port connection, air conditioner, safety deposit box, a 32-inch, 37-inch, or 40-inch flat screen TV, hair dryer, iron/ironing board, mini-bar and a balcony.
  • 269 sq. ft.
See All Available Room Types
Exclusive Call Center Special!
Must call to book.
Toll Free: 888-782-9722
Amenities: Occidental Grand Xcaret - All-Inclusive Resort
  • 24-Hour Front Desk
  • All-Inclusive
  • Babysitting (+)
  • Beach Club
  • Beach Service
  • Beachfront
  • Beauty Shop/Salon (+)
  • Business Center (+)
  • Business Services (+)
  • Car Rental Desk (+)
  • Children's Play Area
  • Children's Program
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Executive Floor
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Free Parking
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Horseback Riding (nearby) (+)
  • Ice Machine
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Miniature Golf
  • Multilingual Staff
  • Multiple Swimming Pools
  • Night Club
  • Non-Motorized Water Sports
  • On-Site Travel Agency
  • Outdoor Pool
  • Parking
  • Public Internet Access (+)
  • Racquetball
  • Restaurant
  • Sauna
  • Secured Parking
  • Security Guard
  • Shopping (+)
  • Spa Services (+)
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Tennis Courts
  • Theater
  • Valet Parking (+)
  • Wake-Up Service
  • Water Sports (+)
  • Wedding Services (+)
  • Wireless Internet Access (+)

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.