Occidental Grand Xcaret - All-Inclusive Resort 4.0 Stars
per guest nightly from
$162 94
Save up to 40% w/ Flight
Reg. $162 Now Starting From $94
Beach Club with Butler Service
  • Free Honeymooners Package
  • 5 Pools + 10 Whirlpools
  • Non-Motorized Water Sports
  • Book w/ Flight to Save More
  • All Meals and Drinks Included
  • Hurry, Ends at MIDNIGHT Tomorrow!
Valid: Now - December 22, 2014 Not Valid: Blackout dates may apply!
Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 Solidaridad View Map
Playa Del Carmen, MX 77710

BookIt.com Guest Rating

Very Good 

8.0

Amanda Bays from Homer Glen, Il BookIt.com Verified Traveler
  • Overall Experience:Overall Rating
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  • Would Return or Recommend?Yes
Posted: Sat, Oct 12, 2013
"Overall I was very impressed with the hotel, We booked this vacation for safety and security (not having to adventure out in Mexico on our own vs. guided tours and lots to do on site) and for the unlimited and all inclusive atmosphere so that we could pay in advance for everything and then not have to worry about money on our trip, as I didn't feel comfortable carrying a lot of cash or credit on our trip out of the country. This hotel and it's beautiful surroundings did provide paradise, we did receive a great value on our vacation. The beach was much smaller than it appears because it's simply an inlet created by XCaret in what appears to be a long, long beachfront of rock. If one wanted open beach, you'd have to catch a cab into town. Our snorkeling experience was not impressive in the few different areas we were allowed to snorkel in the hotel and adventure park or on the Cozumel excursion we purchased. We never saw a single colorful reef and much of our snorkeling experience was blurry and with few fish. Food and drinks were excellent. The evening shows at the hotel were nearly Vegas quality - and free of charge. Hotel pools were amazing. We found one sports bar, but all of the 'bars' I expected to see were not indoor bars, but rather bars set up in busy outside locations (by theaters and pools). Most of the employees we met were very nice and polite, but our experience with front desk personnel and our reservation problems were NOT good. We did not feel the 'hospitality' part of the service from the front desk staff. The food was excellent at the bars and in the buffets. Rooms were nice. Security was VERY good, even in each building. So for the most part - it was a good time."

... More 
Toni Wittrock from Houston, Tx BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Sun, Aug 11, 2013
"This was our third all-inclusive trip to Mexico, first time with Occidental. Of the 3 locations we've stayed, I would rank this third behind the other two resorts. The resort itself is really nice, well landscaped and maintained with a nice balance of tropical areas and typical resort construction. The man-made lagoon is particularly enjoyable, albeit small and crammed with sunbeds - the snorkeling here was great, especially for novices - seasoned, experienced snorklers would likely find it mediocre at best. The staff were all courteous, friendly and very helpful, very customer-service oriented at all times. There were only a few negatives for us, ranging from mildly irksome to downright annoying. First, the resort is located immediately adjacent to an ecological park, (one othe main reasons we selected this resort) that touts more regional wildlife than found on the resort, mayan ruins and two dolphinariums, where for a modest (!) fee you can swim with the dolphins. However, entrance to the park is a mighty $89 per person, and is not directly affiliated with the resort, so any food and beverages are not included in that entrance fee. Everything else, once inside costs extra and it was not clear whether the entry fee allowed you to leave and return multiple times during a single day - definitely not worth it. Second, the food. The buffets were definitely lower in overall quality than resorts we've stayed before, with a quite limited range of foods which were mostly overcooked. Mexican regional dishes were offered every mealtime and were by far the better quality of options - however, the two specialty restaurants we selected were superb, Los Olivos and La Hacienda. We were informed that the number of reservations you can make is limited and is based on the number of nights of your stay, in our case we were only permitted to reserve for 2 nights, something we had not encountered previously. Quite annoying considering the lack lustre options on the general buffet and that each of our two nights, the restaurants were half empty. Third, and for us, the most annoying, we constantly felt like we were being 'sold', from the concierge assignment and pestering upon check-in to get us to buy an add-on package immediately, trying to get us to meet him the next day at 9:00am (our first full day of vacation) so he could go over in detail all the additional packages we could buy, to the vacation club representatives trying to schedule us for their presentation of member benefits, despite us informing them we wanted to spend our vacation relaxing and enjoying the resort. To stop the conversation, we agreed to attend, thinking we'd just not show up. However, the morning of our appointment, we received a call to our room at 8:00am to remind us and when we said we weren't going to make the time, they sent a rep to our room. We begged a 30 minute reprieve after which they again showed up and escorted us to the registration room. That's where we were finally able to insist we did not want to participate, and apologized for wasting their time (!), to which they called the supervisor to ask us why we had changed our minds, as after all this time was reserved for us. My husband had to be very rude in order for them to 'let us go'. It was a complete dampner for the rest of the vacation. Between the so-so food, the lack of significant entertainment and easy access to other attractions and the constant sell, sell, sell of the staff, we will likely not return."

... More 
Autumn from Ludington, Michigan BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Wed, Aug 07, 2013
"We read many bad reviews, and were a little wary when we booked our trip. Everything was amazing! The room was kept extremely clean, the AC was cold, and the staff was very friendly and helpful. The buffets offered many different types of food and were kept well stocked; the only downfall was that it was the same foods every meal. The specialty restaurants offered wonderful food with amazing presentation. You have to make reservations for the special restaurants but we had no problems doing that. The pools and beach were well kept. We would definitely return to this place."

... More 
Kathleen from Springfield, Va BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Wed, Jul 31, 2013
"Needed a get-away. The Occidental Grand Xcraret was just what we needed. The hotel and setting are Beautiful. The places to play - pools and ocean were great. Food was all good from the buffet to select dinners. And the BEST part of all was the AIR CONDITIONING!!! The room was cold. The dinner halls were all cold!!!!! It was soo great!! We were never sick from the food, water or heat! (Unlike other places Bahia Princeapa were the dinning rooms are not air conditioned nor did it feel like there was air conditioning in the rooms Ugh!) There is also tennis and archary all within an easy walk from your room! We booked the unlimited Xcaret - well worth it since it is less than a 4 minute walk to the park almost all under shade. Not feeling up to the walk - there is a boat that will take you to the park. However, we were able to out walk the boat to the enterance to the park from the hotel. "

... More 
Kevin Kenney from Boston, Ma BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Tue, Jul 30, 2013
"We were blown away when we arrived at the resort. We saw a long line of luggage and people waiting for their rooms but we were greeted by our own personal concierge who had our bags taken to our rooms right away. We had a brief sit down with him where he explained how their dinner system works and how to make reservations for the different restaurants. He then walked us to our room where we were greeted by a big bottle of champagne, tequila and rum. They delivered desserts to us every night and snacks during the day. The buffet was your typical all inclusive buffet, but the dinners made up for that. Great resort, fun staff and a great vacation!"

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Located adjacent to world-famous eco-archeological Xcaret Park. The resort is only five minutes from the renowned town of Playa del Carmen, and less than an hour south of Cancun International Airport. Experience the awe-inspiring sights of ancient native Mayan ruins and miles of lush tropical rain forest, along with premium comfort, attentive service, and upscale amenities. Read More About Occidental Grand Xcaret - All-Inclusive Resort

Save up to 40% w/ Flight
Reg. $162 Now Starting From $94
Beach Club with Butler Service
  • Free Honeymooners Package
  • 5 Pools + 10 Whirlpools
  • Non-Motorized Water Sports
  • Book w/ Flight to Save More
  • All Meals and Drinks Included
  • Hurry, Ends at MIDNIGHT Tomorrow!
Valid: Now - December 22, 2014 Not Valid: Blackout dates may apply!
Up to 40% Off When Booked w/ Air
Reg. $162 Now Starting From $94
Beach Club with Butler Service
  • Free Honeymooners Package
  • 5 Pools + 10 Whirlpools
  • Non-Motorized Water Sports
  • Book w/ Flight to Save More
  • All Meals and Drinks Included
  • Hurry, Ends at MIDNIGHT Tomorrow!
Valid: Now - December 22, 2014 Not Valid: Blackout dates may apply!
Save up to 40% w/ Flight
Reg. $162 Now Starting From $94
Beach Club with Butler Service
  • Free Honeymooners Package
  • 5 Pools + 10 Whirlpools
  • Non-Motorized Water Sports
  • Book w/ Flight to Save More
  • All Meals and Drinks Included
  • Hurry, Ends at MIDNIGHT Tomorrow!
Valid: Now - December 22, 2014 Not Valid: Blackout dates may apply!
Up to 40% Off When Booked w/ Air
Reg. $162 Now Starting From $94
Beach Club with Butler Service
  • Free Honeymooners Package
  • 5 Pools + 10 Whirlpools
  • Non-Motorized Water Sports
  • Book w/ Flight to Save More
  • All Meals and Drinks Included
  • Hurry, Ends at MIDNIGHT Tomorrow!
Valid: Now - December 22, 2014 Not Valid: Blackout dates may apply!
Rooms & Rates for Occidental Grand Xcaret - All-Inclusive Resort
THE Royal Club Junior Suite - All-Inclusive
THE Royal Club Junior Suite - All-Inclusive
Room Sleeps up to 4 People
Your All-Inclusive Plan Includes:
  • Unlimited meals including breakfast, lunch, snacks and dinner
  • A la carte specialty restaurants available
  • Unlimited beverages including alcoholic and non-alcoholic beverages as well as wine by the glass
  • 11 Restaurants  and 10 bars including one swim-up bar
  • Three swimming pools: one natural salt water pool for adults only and two huge lagoon-style pools with Jacuzzi`s and kids pool
  • Nightly entertainment and daily multilingual activities programs
  • Enhanced beach with bar and Beach Club
  • Beach butler service
  • Towel service, beach and pool chairs
  • Gym and Solarium
  • Two paddle and two lighted tennis courts, shuffleboard, archery and mini-golf
  • Kids Club with daily activities program, ages 4-12
  • Weekly cocktail party organized by the Hotel`s Director with welcome drink
  • All gratuities included
  • Free Honeymoon Package: Special check in at guest service desk, floral decoration in room upon arrival, continental breakfast in bed (one day of stay, to be arranged with guest services), special recognition/announcement for couple during show by activities staff. Note: Please request your honeymoon package at time of booking. Three nights stay minimum required. Honeymoon couple must present proof of marriage at the resort

Royal Club Amenities: Fruit basket upon arrival, FREE Wi-Fi, mini-bar restocked daily with international drinks, DVD and CD players, bathroom with scale, shower, hydro-massage tub, plush bathrobes, turn down service, room service from 7:00am – 10:00pm. Private restaurant, lounge, pool, and outdoor Jacuzzi, and concierge service. Royal Club also features private check-in service.

Suite Amenities: The Royal Club Junior Suite features one king bed and a separate living room. This suite also offers a telephone with a data port connection, air conditioner, safety deposit box, a 32-inch, 37-inch, or 40-inch flat screen TV, hair dryer, iron/ironing board and a mini-fridge.
  • 377 sq. ft.
THE Royal Club Luxury - All-Inclusive
THE Royal Club Luxury - All-Inclusive
Room Sleeps up to 4 People
Your All-Inclusive Plan Includes:
  • Unlimited meals including breakfast, lunch, snacks and dinner
  • A la carte specialty restaurants available
  • Unlimited beverages including alcoholic and non-alcoholic beverages as well as wine by the glass
  • 11 Restaurants  and 10 bars including one swim-up bar
  • Three swimming pools: one natural salt water pool for adults only and two huge lagoon-style pools with Jacuzzi`s and kids pool
  • Nightly entertainment and daily multilingual activities programs
  • Enhanced beach with bar and Beach Club
  • Beach butler service
  • Towel service, beach and pool chairs
  • Gym and Solarium
  • Two paddle and two lighted tennis courts, shuffleboard, archery and mini-golf
  • Kids Club with daily activities program, ages 4-12
  • Weekly cocktail party organized by the Hotel`s Director with welcome drink
  • All gratuities included
  • Free Honeymoon Package: Special check in at guest service desk, floral decoration in room upon arrival, continental breakfast in bed (one day of stay, to be arranged with guest services), special recognition/announcement for couple during show by activities staff. Note: Please request your honeymoon package at time of booking. Three nights stay minimum required. Honeymoon couple must present proof of marriage at the resort

Royal Club Amenities: Fruit basket upon arrival, mini-bar restocked daily with international drinks, DVD and CD players, bathroom with scale, shower, bath tub, plush bathrobes, turn down service, room service from 7:00am – 10:00pm. Private restaurant, lounge, pool, and outdoor Jacuzzi, and concierge service. Royal Club also features private check-in service.

Room Amenities: The Royal Club Luxury rooms have two double beds, telephone with a data port connection, air conditioner, safety deposit box, a 32-inch, 37-inch, or 40-inch flat screen TV, hair dryer, iron/ironing board, mini-bar and a balcony.
  • 269 sq. ft.
THE Royal Club Luxury - Unlimited Xcaret Xperience
THE Royal Club Luxury - Unlimited Xcaret Xperience
Room Sleeps up to 4 People
This is an exclusive plan for Occidental Grand Xcaret guests only, which grants unlimited access to Xcaret eco-archaeological park, and the possibility to enjoy unique moments of fun, culture and tradition for the whole family; without a doubt it`s the best way of experiencing the comfort of a luxury hotel, immersed in the atmosphere of respect for nature and passion for Mexico of this world-renowned Park.

Unlimited Xcaret Xperience Includes:
  • Unlimited access and multi-entrance all day long to Xcaret park facilities
  • Private tour for the hotel`s guests, departing from its facilities, where a Xcaret expert guide will take them to discover the Park`s unique nature, culture and archaeology
  • Reserved area at the Gran Tlachco Theater during the greatest presentation in Mexico: Xcaret Mexico Espectacular, a celebration of culture and history featuring more than 300 artists
  • During their stay at the Hotel`s Kids Club, infants can participate in a guided visit to Xcaret, where they`ll experience Mexico`s most representative traditions in the Main Plaza, always cared for by the Hotel`s expert staff
  • VIP check-in
  • Unlimited reservations during the whole stay in all specialty restaurants (subject to availability)
  • Free delivery to the room of purchases made in any of Xcaret park`s stores
  • 10% Off meals and beverages at Xcaret park
  • 30% Off 90-minute Special Mayan Massage WAYAK
  • In-room robes and slippers during the whole stay
  • $1000 Resort credit

RESORT CREDIT

  • 2 coupons for our Royal Club upgrade - $70 USD each
  • 2 coupons towards 2 green fees (selected nearby Golf Courses) - $50 USD each
  • 4 coupons for our SPA treatments - $35 USD each
  • 2 coupons towards a Romantic Dinner - $20 USD each
  • 3 coupons towards our Wine List - $10 USD each (1 Voucher per bottle)
  • 2 coupons on a selection of Pueblo del Río Shops - $25 USD each
  • 2 coupons for Xichén Clásico Tour - $35 USD each
  • 2 coupons for Ek-Balam / Ría Lagartos Tour - $35 USD each
  • 2 coupons for Tulúm / Xel-Ha Tour - $35 USD each
  • 2 coupons for Xplor Park - $15 USD each

Your All-Inclusive Plan Includes:
  • Unlimited meals including breakfast, lunch, snacks and dinner
  • A la carte specialty restaurants available
  • Unlimited beverages including alcoholic and non-alcoholic beverages as well as wine by the glass
  • 11 Restaurants  and 10 bars including one swim-up bar
  • Three swimming pools: one natural salt water pool for adults only and two huge lagoon-style pools with Jacuzzi`s and kids pool
  • Nightly entertainment and daily multilingual activities programs
  • Enhanced beach with bar and Beach Club
  • Beach butler service
  • Towel service, beach and pool chairs
  • Gym and Solarium
  • Two paddle and two lighted tennis courts, shuffleboard, archery and mini-golf
  • Kids Club with daily activities program, ages 4-12
  • Weekly cocktail party organized by the Hotel`s Director with welcome drink
  • All gratuities included
  • Free Honeymoon Package: Special check in at guest service desk, floral decoration in room upon arrival, continental breakfast in bed (one day of stay, to be arranged with guest services), special recognition/announcement for couple during show by activities staff. Note: Please request your honeymoon package at time of booking. Three nights stay minimum required. Honeymoon couple must present proof of marriage at the resort

Royal Club Amenities: Fruit basket upon arrival,  mini-bar restocked daily with international drinks, DVD and CD players, bathroom with scale, shower, bath tub, plush bathrobes, turn down service, room service from 7:00am – 10:00pm. Private restaurant, lounge, pool, and outdoor Jacuzzi, and concierge service. Royal Club also features private check-in service.

Room Amenities: The Royal Club Luxury rooms have two double beds, telephone with a data port connection, air conditioner, safety deposit box, a 32-inch, 37-inch, or 40-inch flat screen TV, hair dryer, iron/ironing board, mini-bar and a balcony.
  • 269 sq. ft.
See All Available Room Types
Exclusive Call Center Special!
Must call to book.
Toll Free: 888-782-9722
Amenities: Occidental Grand Xcaret - All-Inclusive Resort
  • 24-Hour Front Desk
  • All-Inclusive
  • Babysitting (+)
  • Beach Club
  • Beach Service
  • Beachfront
  • Beauty Shop/Salon (+)
  • Business Center (+)
  • Business Services (+)
  • Car Rental Desk (+)
  • Children's Play Area
  • Children's Program
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Executive Floor
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Free Parking
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Horseback Riding (nearby) (+)
  • Ice Machine
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Miniature Golf
  • Multilingual Staff
  • Multiple Swimming Pools
  • Night Club
  • Non-Motorized Water Sports
  • On-Site Travel Agency
  • Outdoor Pool
  • Parking
  • Public Internet Access (+)
  • Racquetball
  • Restaurant
  • Sauna
  • Secured Parking
  • Security Guard
  • Shopping (+)
  • Spa Services (+)
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Tennis Courts
  • Theater
  • Valet Parking (+)
  • Wake-Up Service
  • Water Sports (+)
  • Wedding Services (+)
  • Wireless Internet Access (+)

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.

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