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HM Playa del Carmen

Cancun, Quintana Roo, Mexico (CUN)

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Based on 335 reviews
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Room & Rates
Standard Double Room

Standard Double Room

2 Full Beds
301-sq-foot (28-sq-meter) room with garden views

Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room 1 King Bed

Standard Room 1 King Bed

1 King Bed
301-sq-foot (28-sq-meter) room with garden views

Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Standard Single Room

Standard Single Room

1 Full Bed
301-sq-foot (28-sq-meter) room with garden views

Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite

Junior Suite

2 Full Beds
377-sq-foot (35-sq-meter) room, furnished balcony with city views

Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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HM Playa del Carmen
Avenida Constituyentes 180 Entre calles 15 Norte y 20 Norte, Playa del Carmen, Mexico 77720

Rooms
Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access and concierge services.

Dining
Grab a bite from a snack bar/deli serving guests of HM Playa del Carmen. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

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Know Before You Go

  • A resort fee is included in the total price displayed.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • Resort fee
The resort fee includes:
  • Breakfast
  • Pool access
  • Parking

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Concierge Desk
  • Dry Cleaning Service
  • Fitness Facility
  • Free Breakfast
  • Gift Shop on Property
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 335 reviews
from
Submitted on 02-06-2016
HM is where enjoy Mexico the Mayan-Style Great place to make friends with locals and enjoy life at the Hotels great pool/bar! Don't miss "THE BLUE CENOTE" Cocktail at the bar, only my skum LUIS knows, because it's a special, you won't find on the card! Just ask Luis, the bartender and he will make you this sweet and addictive Summer-Cocktail with the color of the Blue Cenote / Cenote Azul! The stuff is friendly and the rooms are clean, comfortable and nice! TV, climate and a great breakfast t... Read more
from El Paso, Texas
Submitted on 03-06-2016
Clean, minimalist deco with small detail. Full hot breakfast buffet just delicioust. Great location 2 blocks away fron 5th Ave and 2 blocks away from the best tacos in town "Fogoncito". Super friendly staff.
from
Submitted on 04-06-2016
This was a last minute reservation for us and having never been to Mexico was a big deal for us but there was nothing to worry about cause the hotel was very nice and wd felt at home from day one. Playa del Carmen is a very special place.
from Corozal Town, Belize
Submitted on 05-06-2016
This new hotel was a great find through Trip Advisor. The grounds and rooms are amazingly clean and well cared for. The staff is friendly and accommodating to a fault. The included breakfast was excellent with a great variety and prepared well. A note of thanks to Ignacio at the pool bar, Ramon in the restaurants, and Pamela at the front desk for making this such an enjoyable stay. We were hesitant at first because of one of the reviews but pleasantly surprised by what we experienced. Will stay ... Read more
from
Submitted on 05-06-2016
Generally it's a nice hotel, the pool is nice, the sun beds are super comfy and there is always staff available at the bar. It's super clean, the breakfast is great and it's really close to 5th avenue and all the bars and restaurants. The only down side is there aren't balconies in the rooms and there's not really anywhere to dry your towels and swim suits so you have to hang them on a ledge outside your room. Our towel blew off the railing on the first night and reception said it hadn't been ha... Read more
from London, United Kingdom
Submitted on 07-06-2016
This hotel was excellent and way surpassed our expectations. We only booked a few weeks ahead of travelling and we loved it here. The swimming pool area is the show piece of the hotel for me, especially at night when the lights come on. I loved the ambience. The staff made us feel very welcome from the get go and were all polite and friendly. Nice room and high standards of cleanliness which is so important. Close to the beach but also close to many local shops and restaurants. Excellent all rou... Read more
from Wellington, New Zealand
Submitted on 08-06-2016
Reception staff were so friendly. Ignacio and ymilia made the best free drinks on arrival. The breakfast was amazing with great waitstaff including Ramon. Nothing was too much trouble to organize and it was a 2 minute walk to the restaurants, shops and beach :)
from San Francisco, California
Submitted on 08-06-2016
HM turned out to be a beautiful retreat away from everything, I have so many positive things to write down I hardly know where to begin with this review! Like all the others on this page, i as well consider it a gem and had an excellent stay with my love! As soon as I arrived I was already in love and taking photos of all the pretty spaces to send my friends back home because I really thought I hit the lottery. Our reservations included breakfast and it was amazing, we ate so much we skipped lu... Read more
from
Submitted on 29-06-2016
Clean, simple rooms. No internet in rooms, Internet only works by pool or restaurant. Nice staff, no elevator, but they brought up our bags. Breakfast is delicious , wait staff was great. Great Tacos next door. Overall, good place, would stay here again.
from San Pablo, California
Submitted on 29-06-2016
A friend and I stayed two nights and were pleasantly surprised by HM. All the staff were extremely friendly. The buffet breakfast was tasty and the wait staff were very accommodating. Thank you, Irene! The only downside was that wifi was only available in lobby and pool area. Other than that, everything was great. Would stay again in the future.
from
Submitted on 30-06-2016
We stayed here last weekend, wrapping up a backpacking family adventure around the Yucatan. I cannot say enough about how gorgeous the hotel is, and how kind and accommodating the staff was!! We came to the hotel by chance, having met the very helpful and thoughtful general manager on his day off (gracias!!) The rooms are spacious and comfortable, ours had a balcony overlooking the street complete with swings and beds :) The pool has a bar with super service (gracias IGNACIO y YAMILI!!) and ... Read more
from Oxfordshire, United Kingdom
Submitted on 30-06-2016
Took my GF here and we both loved the hotel and the handy location. Near all the best shops and restaurants in town. Our room was very clean, modern and nice. Good space and everything we needed. The staff were good and drinks at the hotel were not over priced for a central hotel. It was only a short walk to the beach too. Great week.
from London
Submitted on 30-06-2016
The facilities of the hotel are great, lovely rooms, amazing pool and 5* standard breakfast. The location of the hotel is perfect. All the staff was very friendly and helpful, they were always smiling and ready to help. Lots of thanks to Mariella from reception, who gave us great tips and help us navigate around. Also thanks to all the guys in the restaurant who made sure all your wished are granted. We have an amazing stay. Highly recommend you to try this paradise spot in Playa.
from Olympia, Washington
Submitted on 06-07-2016
Raul, Yameli, and Israel were the BEST bartenders/servers. They were very accommodating and friendly. The location of the hotel is fantastic because it is not on 5th Ave (THE street you want to be on for all the action), but it's a very close walking distance to it. This means that you can get a peaceful nights rest without all of the noise. The hotel is like it's own little paradise. The pool is ultra clean and warm, and there is a swim up bar. The restaurant serves great food, and the break... Read more
from Denver, Colorado
Submitted on 07-07-2016
The great location of Hm suited us. Very easy access to and from the main streets so easy to get around and lots of good restaurants and bars all close by. The hotel is very nice inside and the rooms have plenty of space and good beds to get a good night sleep. It was kept very clean and tidy and the pool was beautiful. The staff were great in every way too. They definitely made out week a more memorable one and cannot be faulted for all the hard work and effort they put in. An excellent find an... Read more
from Madrid, Madrid, Spain
Submitted on 10-07-2016
This was an excellent choice. The location is really good, just a couple blocks from the fifth avenue were everything happens and three blocks from the beach. The staff is super friendly. I generally don't remember any names but this time was different. I remember Yamili, Raul, Israel and everybody at the reception.
from
Submitted on 10-07-2016
This place is in a great location near LA quinta avenida and walking distance to the beach. All staff were very friendly. The breakfast is delicious. Raúl and Israel were very amiable with us. I highly recommend this hotel to anyone!
from
Submitted on 11-07-2016
I had a romantic and amazing time with my husband at HM Playa del Carmen last week. We had visited Playa del Carmen before a couple of years ago and wanted to stay somewhere not as close to the shopping of 5th Avenue for control of people and noise and we found the paradise here in HM. The pool area is beautiful with a bar inside the water that you can swim up to, and everything in the hotel is romantic and the staff turns on all the candles in the hotel at night, its very pretty. The food was d... Read more
from
Submitted on 14-07-2016
This was my 3rd trip to PDC, this hotel was part of the package I booked. I really enjoyed my time @ HM. The hotel is nice and unpretentious. It's no luxury hotel but every aspect of this hotel is fine. I was very impressed with food safety, it's up to Canadian standards. I'd say that this location is ideal, close to everything but not in the middle of the busy touristic area. The staff except for the front desk doesn't really speak English but they are very eager to learn English and teach Sp... Read more
from
Submitted on 14-07-2016
It was our first time in Playa Del Carmen and we were very pleased with this hotel, and it was very affordable. It was centrally located and the rooms and facilities are excellently maintained. The pool area is really nice and the food/swim up bar service at the pool is good. The food at the included breakfast buffet was good quality and has a wide selection of options. Each morning we were greeted by Israel at Breakfast who remembered us by name and provided exceptionally friendly, good service... Read more
from Melbourne, Australia
Submitted on 15-07-2016
The hotel is newly refurbished so the rooms were lovely - huge room with huge bathroom, very clean and good air conditioning. Breakfast buffet was fantastic with lots of variety. Though I didn't get a chance to use the pool it looked lovely. The location was great for me being 2 streets away from the noise of 5th avenue but close enough to be a convenient 3 minute walk.
from Brooklyn, New York
Submitted on 17-07-2016
Mostly basic hotel not far from 5 avenida and the beach. All action is around the pool, which is mostly nice, wish it was cleaned a bit more - water smelled at one instance. Good food and drinks at breakfast, average at the bar. Overall good for a short stay if you're traveling and want to wander around and see Playa. I would work with reception staff in how they greet and present the property to customers during check in : there is a huge list of things you're not allowed to do around the hote... Read more
from
Submitted on 21-07-2016
A little thanks to all the staff from HM playa del Carmen, especially Lory and Nelson from the front reception and the bar for making this an unbelievable trip for my husband and I. We reserved HM for a special occasion; our anniversary, i sent them an email to let them know how special the trip was for us, but we were not expecting the royal service we got. Every single person at the hotel welcomed us, the chef came to our table on two separate nights to say hello and ask about the food, we we... Read more
from Ohio
Submitted on 22-07-2016
i toke my family to hmPlaya del carmen and my family and I all really liked the hotel and the location was the best for us.i can recommened the hotel and location for familys and everyone.the pool is very very nice and breakfast was better than any hotels we went to in previous years. Soledad family thank everybody.
from
Submitted on 22-07-2016
We had a great stay, big thank you to Israel for his service at breakfast, always very welcoming. Also Raul on the bar for some outstanding Margaritas!!! Very well priced food and drinks compared to the bars in and around 5th avenue. The pool is a real beauty!!!
from Toronto, Canada
Submitted on 25-07-2016
The location of hotel is perfect as it's off the main strip but less than a 5 minute walk to 5th Ave. Lobby is small but very nice. The real gem here is the pool area that has a nice bar as well. Great area to lounge in and have an evening drink as well as during the day. Breakfast was quite good. Lots to choose from. We were a bit disappointed in the room as we had no balcony and a window with not much of a view. Interior of room was quite plain and boring. Staff was excellent and did their bes... Read more
from
Submitted on 26-07-2016
We have had a great stay here. The staff have been excellent and very friendly. The location is perfect just outside the busy Main Street and close to the beach. The pool area is superb with sun beds in the water and a poolside bar with a excellent bartender, Raul. The breakfast is great and we really liked the laid back quiet surroundings.
from
Submitted on 27-07-2016
From start to finish this was a great place to stay. All the staff were friendly, courteous and attentive. Special shout out to Israel and Roman but seriously all staff were great! The room was immaculate, spacious and our home away from home. We had no concerns about security of our items in the room and must compliment the cleaning staff who brought us extra storage containers to keep our toiletries tidy by the sink. Any issues that arose were dealt with in a timely manner, two of which invol... Read more
from Drammen, Norway
Submitted on 28-07-2016
We stayed at H M Playa del Carmen for ten days in July 2016. We had a wonderful time. The pool area is wonderful, with a cosy bar. You can actually swim to the bar and have a drink. The bartender Raul is always friendly and smiling:-) We also loved the breakfast. Thanks to Israel and Roman for excellent service! We strongly recommend a stay at this hotel. Thea shopping street and the beach is very nearby.
from
Submitted on 29-07-2016
Everything about this hotel is great! The service, location (only 5 mins max to 5th), the drinks, the breakfast...the list goes on. Coming from Cancun it was a great break. We've spent most of our time relaxing by the pool getting amazing cocktails from Raul. Excellent prices too! We've still got another 6 days here and we're looking forward to every minute. If in doubt, book here!
from
Submitted on 03-08-2016
Truly don't know where to start here, but the title says it all.. From the guest services, to the people that work there, the ambiance, the pool, the rooms, you name it.. all was perfect. My girlfriend (now fiance) and I visited there in July 2016. The day we arrived, we were located per my request to a room on the ground level. The receptionist Juan Jose was very helpful. We went to the bar, and Ruben - the bartender who became my buddy in a minute- made us the best mojitos. He gave us tips on ... Read more
from Chicago, Illinois
Submitted on 05-08-2016
My wife and i travel often, its what we live for, and save up for, so we plan trips out to every detail and nothing is left to chance. We reached out to the hotel letting them know we would be doing a middle of the night check in and thry said no problem, and in fact it was a seamless and easy process. We also asked beforehand if workinh with a vegetarian diet would be an issue and they said no problem, and again, the chef accommodated my vegetarian diet every day, they were very helpful with th... Read more
from
Submitted on 09-08-2016
Hotel well located (two quarters from 5th avenue) with great breakfast (omelets, fresh juices and smoothies) and with a fresh and clean decoration. Staff was just amazing! Special thanks to manager Juan Jose and employees Sergio, Dora, Patrizia, Mariel and Jorge.
from Sacramento, California
Submitted on 10-08-2016
We just returned back from from Playa del Carmen in Mexico, and I had to write them a quick review for being so awesome. The hotel is a bit Miami meets Mexico, its got super cute decor that reminds me of the Miami hotels on south beach, but of course, were in mexico and the food is a lot more authentic and the beach way better! Our trip was only 3 days long, or short should I say cause we both were sad to leave and were really looking at tickets on our phone to see if we could extend the trip by... Read more
from Riverside, California
Submitted on 10-08-2016
The location is super convenient being so close to 5th Ave. but not on top of it so you don't get all the noise. Very nice rooms. Clean, modern and comfortable and ideal if you have a fair bit of baggage with you as there was plenty of space. Pool was great and quite chilled and relaxed which was nice being right in the city! Breakfast fantatsic with lot's of good choices and the staff were amazing! So friendly and helpful. Big thank you to Raul, Israel, Dino and all the staff! Hope to return he... Read more
from Stockholm, Sweden
Submitted on 12-08-2016
It was an amazing hotel with an spectacular pool! At the pool, which had a awesome poolbar with very nice barstaff. It was especially fun to sit in the pool and have a drink while hearing many interesting stories from the bartender Luis who told us many stories of his interesting life. The rest of the staff at the hotel was very nice as well, especially the breakfast staff :)
from Melbourne, Australia
Submitted on 12-08-2016
This boutique hotel was fantastic value and so close to everything. The rooms are spacious and modern. The staff were extremely helpful and the breakfast was?????(ask for the fruit smoothies). Close to the main area of 5th Ave. Would definitely stay here again!
from
Submitted on 12-08-2016
I spend over a month in this hotel and what i can say is that It really reflected my aspectative. The personal its really polite and good organized,they made me feel like at home..they helped me kindly every Time i needed. The hotel has a really good position,is close to everything,the rooms are really nice and big. The food they prepared it's really good,they serve a nice big intercontinental breakfast. I really loved staying at hm hotel and i would definately come back here if i ll come back t... Read more
from Duisburg, Germany
Submitted on 16-08-2016
The breakfast was very good. The waiters (Israel and Romàn) are very obliging and spend time to talk with us, so that we got lots of good insidertips where to go and what to do! Thank you guys! Andrea and Andreas
from
Submitted on 26-08-2016
Thanks to Mariella, Israel, Romanand team, we had very comfortable yet professional boutique experience down Mexico! Love the food and drinks provided with relaxing music all day. Location is the best, safe and sound!
from Greater London, United Kingdom
Submitted on 28-08-2016
If you are a family that would like to spend your entire holiday by the pool drinking Margaritas, there are hotels with more amenties and entertainment for families in Playa del Carmen but we chose HM precisely because we didn't want to be stuck in another hotel for 2 whole weeks watching the same entertainers over and over. The location of the HM is what sets it apart from others..... it is just a block away from everything you want to do every evening. And if you want the beach that's a just ... Read more
from Wyoming
Submitted on 30-08-2016
Let me just say that if you are looking to travel to mexico for that Cancun party, youre in the wrong spot. Riviera Maya is adult-like and peaceful, this is the place to really disconnect as in not look at your phone. The hotel is on the actual beach, the sand is white and the drinks are cold, at least when I was there last week it was quiet and mostly adults, i cant say I saw a single kid. Adding to the adult feel is the shopping on fifth avenue that is close by and you are also close to the ba... Read more
from Coventry, United Kingdom
Submitted on 06-09-2016
Me and my husband stayed here for our honeymoon, when i walked in I was blown away by how beautiful this hotel is I was so happy as this was a surprise from my husband and i was so worried about what he's booked but it was perfect. theirs a pool that u see soon as u walk in, its proper paradise, they have swing above the pool how amazing and relaxing is that. its a open roof above the pool so u can sunbathe as well. when u get to the room wow the ac is amazing and the beds are massive and so com... Read more
from
Submitted on 06-09-2016
HM Playa deal Carmen is a nice, well decorated city hotel with very friendly employees. Especially bartender Kevin was amazing because of his knowledge of the drinks, the way of serving and so on. Breakfast is included and of good quality with Western and Mexican food (and fresh juices). If you want to explore Playa del Carmen and surrounding this a great place to stay!
from
Submitted on 10-09-2016
Such a good hotel near to the beach. Best place to relax! For people who want to go shopping or see the nightlife of Playa del Carmen you just have to go to the 5th Avenue (3minutes to walk) Rooms are cleaned perfectly! Very nice and gently bartender called Kevin!
from Cambridge, Massachusetts, United States
Submitted on 11-09-2016
My girlfriend and I stayed at this hotel for one week. The hotel is located conveniently near 5th avenue and ADO bus station. Clean rooms, breakfast was really good. The staff was friendly. Special thanks to Israel, who served us during breakfast.
from Aurora, Illinois
Submitted on 19-09-2016
We got everything we wanted with HM because it was next to the 5ta Avenida of shopping the city area with the bars and people etc and it was also oceanfront, so a couple of feet from the hotel was the beach offering complete relaxation and water activities. Since our hotel had free parking, we rented a car and drove to the Tulum temples and the cenote, i cannot stress how amazing this was and why not take advantage of the free parking and do the same, car rental is relatively cheap and worth it ... Read more
from Nottingham, United Kingdom
Submitted on 25-09-2016
We arrived at this stunning location after an uneventful 10hr flight. Location Close to 5th Avenue so you have some treats in store if you like shopping, with bars and restaurants inbetween. The beach is also very close it was stunning, never seen such blue sea, I am still finding white sand at the bottom of my handbag, weeks later. Hotel Modern hotel with more to the room than the pictures I saw. Tasteful colours, spotless with good lighting in the bathroom. Excellent room service with the ma... Read more
from
Submitted on 05-10-2016
My friend and I stayed at HM Playa Del Carmen from September 22nd - September 26th and my, what an amazing trip this was. Ivan was very smooth with the check on process, not only was he helpful but he even carried our really heavy bags all the way to our door. Once at our door he said "I just want to look inside to make sure everything is okay" From that moment I knew we were in capable hands. The following morning we had an awesome breakfast where all the employees were so friendly and welcomin... Read more
from Libertyville, Illinois
Submitted on 09-10-2016
Very nice hotel with modern, clean interiors and swimming pool in middle as the central focal point. Everything looked pretty all lit up as it was kinda late when we arrived and the staff were friendly from the go. The room was great. Cool, clean and plenty of space for our bags. The bar felt a hip place to hang out with a cocktail but by far the best thing for us was the location being so close to everything in the resort. Ideal for people that want to be in the thick of the action yet still ha... Read more
from England
Submitted on 11-10-2016
The location of the hotel is perfect. 5 minutes from the beach, shopping, restaurants- everything you need. Ravi on reception was very helpful, good English and very resourceful. The rooms are quite basic but very clean.. Aircon included! Breakfast was better than we expected that we did not miss one morning. Israel was very welcoming and very attentive- a gem to the hotel! We were more than impressed with the pool/ bar area. The staff are equally as friendly, helpful and more than happy to at... Read more
from Florida
Submitted on 15-10-2016
The room was excellent. it was clean, spacious, and comfortable. The design was a mixture of rustic and modern. The bed was super comfy. Safe in the closet. The pool was beautiful and the location unbeatable.One block from the best taco place! Only downside is that there is no Internet in the rooms, however, the pool signal was so strong that I was able to connect inside my room.
from
Submitted on 17-10-2016
We loved this hotel so much ! The junior suite with balcony was superb. . Beautifully decorated throughout and all the mod cons you need ! Especially loved the pool in the middle of the hotel with swinging chairs and a great bar ! Staff was fantastic !super friendly and nothing was a problem ! Definitely going back there !
from Glendora, California
Submitted on 19-10-2016
We checked in on the 13th and we will be here for 15 days. At check in they couldn't find our reservation so they checked us into a 2 double bed, small balcony room and told us we would have to cover the cost if Expedia, whom we booked through, did not cover them. Everything was taken care of as the hotel just hadn't updated there reservations. The shower flooded the first night, maintenance came the next day, by the second it was fine and we had the option to move but decided not to consider... Read more
from Nova Scotia
Submitted on 21-10-2016
I recently (end September, 2016) spent 4 nites at this quaint hotel just off Fifth Avenue and near to big shopping stores MEGA, Aki,and Walmart. A great location, even if it's a 3 block walk to the beach. You are near to great eating without tourist prices, try EL FOGON, just down the street opposite Mega. I arrived before noon from the CANCUN airport and was surprised and happy to see my room ready. Brito and Dhino checked me into room 105 on the bottom floor opposite the pool......I had reques... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 22-10-2016
Beautiful hotel, very relaxed! Rooms spacious and cleaned everyday... staff very friendly and couldn't be more helpful! Pool area lovely with swings that were great! Bed and breakfast... couldn't fault the food- loads of variety of food and drink! Lovely chilled atmosphere, very highly recommended!! There was single people, couples and families staying here but never overcrowded! Staff definitely made our experience extra special we can't thank them enough!!! Big thanks to Israel, Kevin and Raul... Read more
from
Submitted on 23-10-2016
I would like to say that the hotel is very nice and the service was amazing. The rooms are big and comfertable and well design I had great experiance very recommended. The pool are very clean and bar offers deferrent kind of drinks and food.
from Crowborough, United Kingdom
Submitted on 01-11-2016
This was a nice hotel to stay for our first trip to Mexico. The rooms are nice, spacious & clean. We had a couple of minor problems while we were there which were dealt with promptly. The breakfast was good with plenty of choices. The staff were very friendly & accommodating. The hotel is quite near 5th Avenue which is very lively but it is far enough away to not be bothered by noise. The beach is a short walk away. There are plenty of different restaurants to choose from to cater for all. I wou... Read more
from Columbus, Ohio
Submitted on 04-11-2016
Ah where to begin, what an amazing vacation, a real disconnect from city life. We flew into Cancun and took a 40 minute private car to the hotel in playa del carmen, organized by the hotel, things started off right when our driver was on time and helpful, and the hotel was exactly as we saw in the photos, always a fear youll get something different. Four days into our trip, it felt like time flew by, we did not want to leave, we found a small chunk of private paradise in always sunny mexico with... Read more
from Hamilton, Canada
Submitted on 05-11-2016
We travel a lot yet this is the first time we felt moved to write a review. Can't Even begin to tell you what a great stay we had. The staff hospitality was worth a Disney Award. Special shout out to bartender Kevin. You will go places yyou guys man. Thanks for the Blue Lagoon special drink. Everyone at HM hello and thank you. We will see you again soon.
from
Submitted on 08-11-2016
Very nice looking hotel close to the 5th avenue and the beach. Rooms are spacious and clean and the staff is very friendly. Also the breakfast was always very good it's kind of a buffet and there is also the option to have your own omelet made by a cook right in front of you. Shout out to Israel our server for the breakfast for a great service day after day ! On a last note, we visited cenote Chaak Tun which is about 15 minutes away from the hotel in taxi and it was quite impressive. I definitel... Read more
from
Submitted on 09-11-2016
This is a great boutique hotel that also offers a great cost benefit. We had a small hiccup with the room key system, but were given another one with no major problems. The pool area is amazing, when relaxing there make sure to try some of Kevin's cocktails. He's an amazing barman!
from
Submitted on 11-11-2016
We spent 10 days at this amazing hotel ( two days become 10 days cause we had such a great time). The price is really fair , and the hotel is new and comfortable, the atmosphere downstairs near the pool is amaizing, and the stuff are so polite and helpful!. The breakfast is great!!!, and the waiters are kind and sociable, we create a great connection with one called Israel the was very nice to us. Highly rexommended!!!.
from Gosport, United Kingdom
Submitted on 11-11-2016
Great hideaway hotel right on 5th avenue doorstep but beautifully designed and built for tranquil retreat when you want it. Great breakfast and very friendly staff. Would def go back if visiting playa again
from Darwin, Australia
Submitted on 12-11-2016
Stayed here 6 nights, good size room as was the bathroom. Bed was comfy and the wifi worked in the room ( we were on e bottom floor). The tv only had 1 English speaking movie channel and cnn as well. The pool bar was great and had decent priced food which was pretty tasty. The included breakfast every day was a great start to the day. We really liked his place but had one problem with the wall having so much condensation running down it that there was a damp feel and mouldy smell. The bathroom w... Read more
from
Submitted on 14-11-2016
Very nice stay in a comfortable and quiet hôtel. Very nice staff tram especially Israel who was very helpfull and pleasant. Closed to the beach and restaurants. You allo can avoid the main street with all shops if you want.
from Abu Dhabi, United Arab Emirates
Submitted on 15-11-2016
We chose the hotel to start of our trip of yucatan and it was the perfect choice! Walking distance from the main restaurant and bar street, this hotel is the perfect hide away. An incredible calming atmosphere and more importantly a great team,always ready to assist with a smile. The whole hotel is kept quite simple in terms of design with beautiful decorational elements. The breakfast offers a delicious variety of fresh fruits,fresh juices and different Mexican hit breakfast items.
from Southampton, New York
Submitted on 15-11-2016
I wanted to vacation in Playa del Carmen because of the easy flight and the nice beaches, but I didnt want the very loud / teenager experience of Mexico, so HM was a perfect mix. The hotel is redone, the decoration is modern but authentic, my room was clean with a nice flat screen tv and large bathroom, and the restaurant on site is pretty good. We did have to walk to the beach but it wasnt a big deal, they do have a large pool with swings and stuff, so spending time there was perfectly fine. Th... Read more
from
Submitted on 17-11-2016
Spent a few nights here with my wife (honeymoon) And the locations, service and people were awesome! - breakfast is quite delicious also! Special mentions: Israel - thanks for helping us with our Spanish and really helping us kick off the day at breakfast Esmeralda - thanks for keeping our room tidy :)
from
Submitted on 18-11-2016
I've visited Playa del Carmen in the middle of November with two of my friends. The service in hotel since we came until the last moment was just perfect. Double room big enough for 3 people with 2 big beds, TV, amazing bathroom with big beautiful shower. Swimming pool area was just unbelievable and the pool bar, which had access even from inside of pool was ready from early afternoon till late night, with professional staff members and delicious cocktails. Also the food, begging from wide selec... Read more
from New York City, New York
Submitted on 20-11-2016
We spent 5 blissful days at this hotel in PDC. Not only is the hotel itself beautiful, but the staff and breakfasts and pool made it such an easy, relaxing, carefree time for us. The staff helped us so much with directions, advice, reservations, double checking pick ups etc. Mar and Jorge were especially helpful--such professional and caring people. The beds are very comfortable. There are several helpful amenities such as a lighted magnifying mirror in the bathroom, separate shower and toi... Read more
from Scarborough, United Kingdom
Submitted on 22-11-2016
Just finished a holiday at this hotel which is central to everywhere you want to go in playa del Carmen , the staff were fantastic , friendly and very helpful , Breakfast staff with Isreal and everybody tending to us like a 1st class restaurant , the room staff cleaned the immaculate bedrooms above and beyond , the bar staff and all the guys who looked after the hotel were brilliant , couldn't fault the place , . If six stars were available the would put them every time
from netherlands
Submitted on 25-11-2016
Very new hotel with a very good lay out and a great pool. Rooms are immaculate and really nicely done. The bathroom in particular is nice. Breakfast is very rich and plenty of things to choose from. If anything you could say that it is a bit away (say 5 minutes) walk from the beach but that would really be looking for things to say :-)
from Nottingham, United Kingdom
Submitted on 26-11-2016
Me and my boyfriend have spent 7 days in this beautiful resort 5 minutes walk from the beach. We wanted a place where we could relax away from the hustle of Cancun, but still having a range of life around us. With this in mind the Hotel was perfect. Our room was very modern and always immaculate with a HUGE bed. The rooms are overlooking to a beautiful pool where you can also sunbath and enjoy the tasty cocktails from the bar. When we did stay by the pool the service was brilliant, bringing refr... Read more
from
Submitted on 26-11-2016
the hotel is very very clean and the rooms are spotless , the location is very good place for attractions and beaches . and the people in the hotel are so friendly there are a couple who stud out thow , kevin , yamily , raul , isreal and all the other waiters are lovely too
from
Submitted on 30-11-2016
Nice hotel and professional staff. The location is great, close to everything. Breakfast is nice. it is very quiet except the AC which is very loud. It is 5min walk to the Mamitas beach. I highly recommend this hotel.
from Toronto, Canada
Submitted on 30-11-2016
I checked into HM on Thursday November 17th alone, as I was staying with someone who already lived in Playa. I arrived several hours before check in and they unfortunately had no rooms available early. I spent a lot of the day with a book in the pool and it was beautiful and the temperature was perfect. When I finally got my room I was not disappointed. Spacious room - we had two doubles but only needed one, so it became the luggage bed. The breakfast in the morning has the essentials you need a... Read more
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