Hotel Features.
Hacienda Real by Encanto's restaurant serves breakfast, lunch, and dinner. Room service is available during limited hours. Recreational amenities include an outdoor pool. This 4-star property offers small meeting rooms and limo/town car service. Complimentary wireless Internet access is available in public areas. This Playa del Carmen property has event space consisting of banquet facilities and a ballroom. For a surcharge, the property offers a roundtrip airport shuttle (available on request). Wedding services and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a coffee shop/café, multilingual staff, and currency exchange. This is a smoke-free property.

Guestrooms.
58 air-conditioned guestrooms at Hacienda Real by Encanto feature coffee/tea makers and complimentary bottled water. Rooms are all accessible via exterior corridors. Balconies offer city, pool, or courtyard views. Beds come with pillowtop mattresses, down comforters, down blankets, and premium bedding. Furnishings include desks and ergonomic chairs. Bathrooms feature showers, complimentary toiletries, and hair dryers. Wireless Internet access is complimentary. In addition to safes, guestrooms offer direct-dial phones. 25-inch flat-screen televisions have cable channels. Rooms also include ceiling fans, windows that open, blackout drapes/curtains, and irons/ironing boards. Guests may request a turndown service, extra towels/bedding, and wake-up calls. Housekeeping is available daily.

Notifications:

• Minimum Spring Break check-in age is 18 years old.
• Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.