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Hacienda Paradise Boutique Hotel by Xperience Hotels

Cancun, Quintana Roo, Mexico (CUN)

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Based on 3035 reviews
This boutique hotel offers a unique and memorable vacation experience in the the cosmopolitan and coastal city of Playa del Carmen.
Room & Rates
Luxury Room - Room Only - Hacienda Paradise Boutique Hotel by Xperience Hotels - 1

Luxury Room - Room Only

Beautiful decorated room with a rustic-modern style, featuring one king size bed or two queen beds, desk, balcony or terrace, marble bathroom, natural bath amenities, air-conditioning, safe deposit box, mini bar, flat screen TV, cable / satellite TV, WiFi internet, alarm clock, direct phone and radio/Hi-Fi.
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Luxury Room with Continental Breakfast - Hacienda Paradise Boutique Hotel by Xperience Hotels - 2

Luxury Room with Continental Breakfast

Beautiful decorated room with a rustic-modern style, featuring two queen size beds or king size, complimentary Continental breakfast, desk, balcony or terrace, marble bathroom, natural bath amenities, air-conditioning, safe deposit box, mini bar, flat screen TV, cable / satellite TV, WiFi internet, alarm clock, direct phone, and radio/Hi-Fi.
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Hacienda Paradise Boutique Hotel by Xperience Hotels
Av. 10 Norte entre calles 20 y 22 , Playa del Carmen, Mexico 77710

This beautiful hacienda style boutique hotel features free Wi-Fi and an outdoor pool surrounded by a tropical garden and furnished terrace.

Hotel Services ($):

  • Comfortable accommodations with a flat-screen TV , private shower with rainfall showerhead,  free organic amenities, toiletries and a hair dryer, air conditioning, safe deposit box,  ceiling fan, and a complimentary bottle of water.

A massage place is featured on site and bike rental is available.


  • Nuestra Casa restaurant serves delicious breakfasts that you can enjoy in a Caribbean atmosphere (restaurant designed with a typical Mexican palapa). The restaurant is open daily from 7:45am to 10:45pm.
  • Pets allowed: small pets are permitted (dogs and cats) that weigh less than 10 kilograms (22 pounds) at an extra daily charge. The owner must be present with the pet all times in the room, the restaurants, and the pool area. The hotel reserves the right to refuse admission to certain pets. 

  • Internet center - the complimentary internet center located in the lobby is available with 2 computers for guest use.

  • 24-Hour Front Desk
  • Beach Club
  • Concierge Desk
  • Currency Exchange
  • European Plan (No Meals)
  • Fitness Facility (nearby) (+)
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Outdoor Pool
  • Pet-Friendly (+)
  • Public Internet Access
  • Restaurant (+)
  • Spa Services (nearby) (+)
  • Wake-Up Service
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3035 reviews
from Spokane, Washington
Submitted on 24-05-2016
My gf and I had a great stay at this resort. We learned how to scuba and dived 40 ft after a two hour class. All inclusive is the way to go like we did. Great food and very nice staff. We would come here again.
from Apopka
Submitted on 24-05-2016
Everything was great! The only two suggestions I have is to have a better pool for kids and more restaurants. It's more like an adult place to relax. The know da club was great but it would be that much better
Submitted on 25-05-2016
The Royal Hacienda is a 5 star resort. Grounds and accommodations are outstanding. Our room overlooked the ocean, proving us with a breath taking is an all inclusive resort. The staff was always on top of there game to make you feel very special. This is a wonderful family resort. My wife and I were able to relax and recharge our batteries. Minutes away from Carmen del playa. Shuttle service is provided. Restaurants and meals are great. So next time you want to get away , treat yoursel... Read more
from New York
Submitted on 25-05-2016
As owners of the Royal Resorts, we visited the Haciendas on an exchange from the Caribbean for week 19. We arrived two days early (Thursday) and were able to check in right away. We were able to manage getting the same villa for the next week, so we didnt have to move Saturday (huge plus). The resort is beautiful, the grounds are very well maintained. Like I said, we arrived Thursday. We had dinner at La Palapa on Thursday night, it was Prime Rib night and I was excited for it. My husband ... Read more
from Plano, Texas
Submitted on 25-05-2016
This was probably our 9th week staying at Royal Haciendas, and it never disappoints! This is simply my favorite resort of all of my travels around the world. Here are some of my tips and highlights: Personal Concierge - These staff members are EXCELLENT resources during your stay. I have never had a bad concierge, and most go the extra mile during your stay. They have good local knowledge of places to go and see, good information on excursions and restaurants, and are very friendly. Yes - ... Read more
from Monroe, New Jersey
Submitted on 06-06-2016
Wonderful trip. accommodations were excellent. everything faces pool/ocean. We were on top floor. A few of the pieces in living room showed use (Rattan seats) Immaculate kept property, from pool to beach to rooms. Spa treatments were magnificent and reasonably priced.
from Omaha
Submitted on 20-06-2016
Very nice location to get away from it all and easy to get to all the major attractions in the area. Food and service were all at a high quality. Facilities were clean and all staff may you feel welcome.
from Los Angeles
Submitted on 20-06-2016
We arrived for a 6-night stay and didn't want to leave. Our accommodations were fabulous. Maria, the front desk staff, was wonderful and very helpful. My check-in was fast and easy. Thank you, Maria. Our room was situated on the 4th floor, a 1-bedroom suite with jacuzzi in the balcony. Our view from the balcony was exceptional, looking at our entire property (which is beautiful) and the scenic beach. The hotel room is also spacious and updated. Our bedroom had a king size bed that was super com... Read more
from Atlanta, United States
Submitted on 20-06-2016
The Royal Haciendas continues to be the best vacation experience that we have ever had. The staff is friendly and helpful. The facility is extremely well maintained and every effort is made to provide the guests with an active, safe and enjoyable vacation. We will return.
from Hampton
Submitted on 21-06-2016
The total experience, but especially the staff are fantastic -- this resort ought to be the gold standard for customer service training. The staff remember your names and treat you royally. The food is excellent, particularly Los Murales
from Bozeman, Montana
Submitted on 21-06-2016
I've spent at least a week a year in Cancun/Cozumel/Plays del Carmen the last 25 years and This is the best. The Royal Haciendas has the best rooms (get the 2-bedroom Villa), the best service (happy hour Pina Coladas brought to you), and the best beach (fine white sand, gentle swells and it's only 6' deep 100 yds offshore!). Insider Tip #1: Expedia For the best price, book on Epedia. Even owners pay more through the Royals reservations! Insider Tip #2: Free Bikes That's right, ride a free... Read more
from Decator
Submitted on 28-06-2016
This was the cleanliness, friendliness place I have ever stayed. Everyone couldn't do enough to make your vacation such a pleasure. The suites were big and the staff kept them very clean. The food was excellent with something different every night. Bottle water was given out any time you needed it. Our stay was excellent and very enjoyable.
from New York City, New York
Submitted on 29-06-2016
we stayed for a week during 2015 Christmas, with a group of 60 people (family and friends). everyone loved it! Half of our group were kids under 7 yrs old. they certainly need extra care and maintenance. The manager handled some kids accident well. would recommend!
from Huntington Beach
Submitted on 29-06-2016
This property has an amazing beach out in front with food and drink service at your request. The food was very tasty at the buffet and the menu options offered a great variety for our family. The snorkeling left much to be desired in this area but wadding in the beach was very relaxing. The hotel offered snorkels & fins but there is an additional charge for paddle board rentals. The property was slippery while walking around but I'm not sure that the staff could do anything about that. The conci... Read more
from Edmonton, Canada
Submitted on 04-07-2016
Just the two of us this year and we loved the villa and the resort. Has a great beach and swimming area in the ocean and waves are just the right size. Nice amount of activities and yet very relaxed atmosphere. Got plenty of R & R :)
from Warrington, Pennsylvania
Submitted on 04-07-2016
The Haciendas is a consistent winner. We've come every year since it opened and each year we get a quality fun vacation. The facilities and staff are excellent. Food has room for improvement, but still very good.
from Algonquin
Submitted on 05-07-2016
We have been to this resort for 3 years in a row. The activities team was very good. Wait staff was good and attentive. There was a fair amount of variety of food at the buffets. Los Murales was very enjoyable. Beach was clean and not much seaweed.
from Fairfax, Virginia
Submitted on 07-07-2016
What a gorgeous resort!!! No complaints! Exceptional customer service. Exceptional food. Exception room accommodations! Exceptional location on the ocean! And anything not mentioned was also exceptional! Rooms were quite spacious with a refrigerator, combination safe, and bottled water. Two sinks with a very large mirror were outside the bathroom where the toilet and shower/tub were located. This warrants mentioning because some hotel accommodations have the sinks in the same room as t... Read more
from LA, CA
Submitted on 07-07-2016
From the moment we landed and had our transport waiting for us, I felt at ease. Our wonderful AC conditioned van was nice as well as the other guests on it. We walked into the Royal Hacienda and were greeted with "Welcome Home". Our VILLA was spectacular and we had an ocean front view balcony... heaven! The staff was was friendly and we felt like we were treated like royalty. Everything was clean, the food was good.. can tend to be a bit redundant but that was my fault for forgetting to order ... Read more
from Newbury Park
Submitted on 07-07-2016
We stayed at the Royal Haciendas 6/18/2016 for two weeks. The place is very clean. Maid service is great. We cooked in the kitchen and had everything we needed. The place seemed full but never crowed. We used the free Kayaks, ping pong and bicycles. We were able to rend a jet ski and paddle board. Riding the bikes into town was a blast only took 10 minutes. Can't wait to go back!
from Alabama
Submitted on 07-07-2016
Our family of 18 stayed here the 3rd week of June. The resort was great about keeping the group in the same building. This is a nice family resort with great food and pools! The villas are very nice and clean. The whole resort was clean. They have beautiful landscaping. The beach area is nice. We enjoyed ordering room service for breakfast and dinner and eating on our balcony! We did the all inclusive package and it is well worth it. My only complaint about the resort is that there is not much n... Read more
from Philadelphia, Pennsylvania
Submitted on 12-07-2016
My family is here right now and I feel the need to tell this story because I am looking for an apology. We called the concierge desk and asked for a reservation for dinner at 7:30. Whoever answered said no problem our concierge Adrián would make it for us. My husband went to pick up the confirmation (which said it was for 7:30) and mentioned our name was spelled wrong so Adrián laughed and gave us a new card. But that card said dinner was for 8:30. I went back to the concierge Adrian and inter... Read more
Submitted on 12-07-2016
We stayed for 2 weeks at royal haciendas in July this year. Pros: wonderful service from the waiting staff, especially Arcadio, Netfali, Manuel & Juan. Nothing was too much for them & service was impeccable at pool bar & Palapa buffet. Our daughter who is 2 years enjoyed the pool and beach. Major downside is lack of evening entertainment - the karaoke & music laid on wasn't that good for us. We were on the AI package and enjoyed the quality of all the food on offer, both at the pool and th... Read more
from Burbank
Submitted on 12-07-2016
We had a great room with living room and bedroom, with patio and garden view. Didn't miss the ocean view. Gathering as a group in the pool at five for evening cocktails was refreshing and cooled everyone off.
from Round Rock
Submitted on 12-07-2016
Fantastic resort and amenities. The spa was a wonderful experience and the food was fantastic. We are members of the Royal Resorts and the service and experience has been consistent throughout all of the resorts.
from boston, ma
Submitted on 13-07-2016
First and foremost I have to say IGNORE ALL THE NEGATIVE COMMENTS! This is a first class ALL INCLUSIVE RESORT with a lot of good amenities for the whole family. Sorry if this seems a little long but I would like to be as detailed as possible so that readers can have questions answered as I as trying to do before going, so here is my summary: PROS: Great food: Even though they only have 4 places to eat (only 2 for dinner) you will never get tired. They are smart with their menus. There are themed... Read more
from Milwaukee, Wisconsin
Submitted on 13-07-2016
This is a beautiful resort. This was our first time staying at an all-inclusive, so we have nothing to compare it to. The grounds are lovely, the villa (larger 2 room suite) spacious and tastefully decorated, and the employees are friendly. We enjoyed the warm ocean and pools. The buffet food was good. We loved renting a jet ski from the Sandos Carlos resort just a 5-10 minute walk north along the beach. It was $50 per half hour for one jet ski. A couple of cons: We were drawn into the time... Read more
from Knoxville
Submitted on 17-07-2016
I return here every other year for a week. Love the Playa del Carmen area. The Royal Resorts (all five) have consistent service and quality for the 29 years I have owned weeks at three of their resorts.
from Chigwell, United Kingdom
Submitted on 18-07-2016
A fantastic holiday with my family in July. The suite was spacious and clean - beach front view was beautiful! Enjoyed the aqua aerobics in the pool every morning to work off the breakfast! All staff were very friendly and work very hard to ensure your stay is as relaxing as possible. Plenty of activities for children of all ages yet peaceful enough for adults to relax and unwind. Would definitely recommend.
from Palmdale
Submitted on 20-07-2016
Awesome customer service, from the concierge when you first arrive, to the front desk clerks who will do everything possible to make sure you get your room on time or even an early check in if possible. The housekeeping personal who works FAST to make sure your room is clean at a good time and always made sure you had everything you need. The restaurants, I had excellent customer service from the greeters to waiters, EXCELLENT. The food was delicious, every night they had a different theme. NOT ... Read more
Submitted on 21-07-2016
This was my first time to visit The Royal Haciendas, even though I'm an owner at the resort. This is the cleanest resort I've been to! The food was great and prices were all reasonable, even for room service - this is the first time I've ever used room service. Every day at 3 p.m., we looked forward to happy hour at the pool bars. The bartenders were always friendly and went out of the way to make our stay even more fun! At the end of the night, my group and I became regulars at the Rotonda Bar,... Read more
from Texas
Submitted on 23-07-2016
We went to the Royal Haciendas July 9th thru the 16th. It was a beautiful resort. The pictures don't do this place justice! The service couldn't be beat. Hector was our concierge and he was the BEST! From the time we checked in to the time we left, they were right there to help. They set up our excursions (with transportation) for us with no hassle to us. The only problem we had was the resort shuts down so early. The swim up bars close at 7. The only place to go after that is LaRotunda (sushi b... Read more
from San Antonio, Texas
Submitted on 23-07-2016
We enjoyed every second of our vacation at this resort. The staff is so friendly! They always find a way to answer the guests requests. Perfect location. They have plenty activities for children as well. We had the all inclusive plan and the food was delicious.
from Cincinnati, Ohio
Submitted on 23-07-2016
Our room was ocean front. Great view of the ocean and beach. We had 5 young children with us and they loved the pool. Lots of room and chairs. We loved the pool restaurants for lunch. The chicken wrap is my favorite. We liked going into town and trying new restaurants. The staff always had good suggestions for restaurants.
from Fort Worth, Texas
Submitted on 26-07-2016
This resort used to be timeshares, so the restaurants are much nicer than a typical all inclusive. The rooms were nice & clean... Pool was big enough for a large crowd, and the bartenders at the pool bar were very friendly! Beach was absolutely beautiful. Overall, no complaints (other than the 'off' guests that were there when we stayed)
from Cutler Bay, Florida
Submitted on 26-07-2016
The facilities are beautiful , well maintained , staff is awesome. Lack of night entertainment and surcharges on certain foods, make this hotel not be a 10. The hotel have a lot of guests that are not in the All Inclusive plan , it is kind of a timeshare-all inclusive mix. I think this makes the experience different. There are surcharges for some basic food items, and the can be hefty , to the tone of $20 USD for a lobster tail , even in the Murales restaurant , which requires reservations.A le... Read more
Submitted on 26-07-2016
This resort is far from what I expected for an all-inclusive resort: There are only two restaurants, one of which (Los Murales) we were able to make reservation only once after my wife gave a complaint because she tried multiple times and they were always booked. That restaurant offers great food but far too many items have a surcharge. The other restaurant called Las Palapas del sol is a disaster. The buffet choice is far from good, the service is terrible except for one or two waiters (I forgo... Read more
from Simpsonville
Submitted on 27-07-2016
We recently stayed at the Royal Hacienda with our 11 year old son. When I originally booked our trip, I booked the deluxe room and later upgraded to the Master 1 bedroom. I highly recommend if you are traveling with more than 2 people (particularly with children) to upgrade to a 1 or 2 BR. It is well worth the additional cost! Our room was clean with a beautiful view (we were in building F-442A). the rooms were nice, quite, and had a large balcony. We felt the Food overall was very good. I will ... Read more
from Marietta
Submitted on 01-08-2016
I became sick after my 1st meal at the Royal Haciendas. My daughter didn't eat the same food that I did, but she felt queasy too. I stayed at another hotel in Playa del Carmen that had excellent food. The customer service wasn't good. The pillows and bedding wasn't comfortable! The pillows need to be thrown away!
Submitted on 05-08-2016
We stayed at the Haciendas in June 2016 with a large group of friends. Service, food and everything else was fantastic. The resort is super clean! THE BEACH!!! OMG BEAUTIFUL! The staff was extremely friendly and helpful. We will definitely be back! Yes, there are not a lot of restaurants for an all inclusive but we never had an issue with variety. The buffet has tons of choices and a different theme every night and most items were very good. We called in the morning to book Los Murales twice and... Read more
from Wapakoneta, Ohio
Submitted on 05-08-2016
This Resort was beautiful with beautiful views!! I have been to other all-inclusive's and have always gotten sick! This time no one in our group of eight got sick. Everything was great from the food to the service.At other resorts that we have stayed the meat always tasted very different from what we were used to but not here. The rooms were large and spacious and very comfortable with a kitchen so you could skip the all-inclusive and cook your food. The only complaint would be to have more vari... Read more
Submitted on 06-08-2016
Came here last minute due to hotel change due to company going bust, but was very happy with this hotel. Came with my mum and 15 year old daughter. The hotel was clean, the food was tasty especially the pool bars! Nachos with chicken were my fav! Beach was amazing. Didn't struggle to find sun Loungers ever. Ate at The reservation restaurant twice with no problem booking on the day. There is a free shuttle into playa del carman twice an evening. All you pay is 40 pesos to return or there are plen... Read more
from Carle Place, New York
Submitted on 08-08-2016
We had a great time staying at the hotel- the rooms were spacious, it was helpful to have the grocery store downstairs and the kitchen so we could bring food in for our kids. The resort is very large with 2 separate sides- kiddie pools were great and kids enjoyed the activities. Zumba and water aerobics in the pool was a lot of fun each day! Manual our instructor was great! Karaoke at the evening bar was fun too! Overall the staff was very nice and helpful at all times! The food was good as well... Read more
from Freeport
Submitted on 08-08-2016
The hotel is very clean and beautiful. The staff was great. Our room was upgraded and made our experience even better. The beach was clean and great. Can't wait to go back. The mattresses on the beds could be a little bit more comfortable. The food was very good especially by the pool. The pools were very clean and nice. Me and the family loved the vacation and we are going back for the Christmas break.
from Laguna Beach, California
Submitted on 10-08-2016
We've traveled here many times - it's a lovely vacation spot! The resort is clean and well maintained. The beach is great - kayaks and snorkel / dive trips available on-site. We love the beach view restaurant - delicious buffets or order from the menu gives everyone options. We have booked many outside excursions through the on-site travel agent and always had a good experience. The resort offers lots of activities on-site too. Most importantly, we love the staff - everyone is smiling and helpfu... Read more
from Bethesda, Maryland
Submitted on 10-08-2016
We are really enjoying our stay. The hotel room and service have been fantastic. The buffet is not as good as other resorts we have stayed at. The same goes for the food ordered at the swim up bars. If you want a great meal, you need to make a reservation at Las Murales, which is the on property "fancy restaurant". There was no problem making a reservation. Our trip to Xel-Ha was coordinated by our concierge. That excursion has been the highlight of our trip.
from St. Lucia
Submitted on 11-08-2016
Upgraded to ocean view, was was good....service was excellent. Would stay again next time we go to Playa! Only thing I would do that would be different is not do all-inclusive as we were in Playa for most meals and drinks.
from stockport
Submitted on 12-08-2016
Staying here at the moment in a 2 bedroom suite which is huge. The housekeepers do a remarkable job. The pools are huge and clean, food is good and staff are great, Jeremihs and Ramon to name a few. There is a great beach footsteps from the hotel. The staff work hard and it is a great place to stay. The resort is spotlessly clean.
from Washington DC, District of Columbia
Submitted on 14-08-2016
Had a great time at this resort. The hotel was clean and the staff were very friendly. The rooms were spacious and well stocked. There were always cold sodas and waters in our fridge. Our maid (Carolina?) did a great job cleaning our room and always left lolliops for our kids at night. Wi-fi was included. The pools were large and we never felt crowded. The social staff at the pool were very enthusiastic and engaging. Always able to find lounge chairs. Loved the swim up bars. The beach ... Read more
from Newark, California
Submitted on 15-08-2016
We spent a day at Royal Haciendas in Playa Del Carmen as part of our stay with Royal Resorts in Cancun. This is newer than the group of Royal Resorts in Cancun so it has newer finishes, but uses the same layout and style as the villas in Cancun. The other perk is that most of the villas will have an outdoor spa on the balcony. As expected, the staff and overall service was exceptional.
from Sachse, Texas
Submitted on 16-08-2016
Not informed that the hotel is a timeshare property and we were forced to switch rooms, and no other options offered. There are not enough restaurants and not enough activities on property. Customer service did not seem to be their priority, if something one does not work, they would not think of other ways to resolve or satisfy the issues.
from Dallas, Tx
Submitted on 16-08-2016
Initially I was nervous because we had previously stayed at Sandals resorts and I worried that RH wouldn't measure up... But it far exceeded my expectations! We actually preferred the quiet serenity of this resort compared to the loud (sometimes obnoxious) in-your-face party atmosphere that is Sandals. Now, with that being said, we went in Feb and the entire place shut down by 9:30 (so there is zero night life)... But that was just fine with us! The room was HUGE with a spacious balcony, sepa... Read more
from Saylorsburg
Submitted on 17-08-2016
Resort premises and accommodations were well kept. Our room had a private Jacuzzi on the deck Food was excellent with a different theme every night. They didn't enforce the rule of removing towels from chairs around the pool and beach that were left there for over an hour. We saw Benjamin, a waiter eat French Fries off of a customers plate before serving the customer
from Los Angeles
Submitted on 17-08-2016
We came here for a week with three other families. First impression wasn't very good. I had sent several e-mails requesting a high floor room close to the beach a couple weeks prior to our arrival. Imagine my disappointment when checking in, you guess it, that our room is on the 1st floor in a building that's almost furthest from the beach. Also, the check-in process for non-members is tedious and inefficient. Room We stayed at G155A. Having stayed at a royal resorts before I know the unit... Read more
from Chester, United Kingdom
Submitted on 06-09-2016
The Royal Haciendas is a family and child friendly resort located in Playa del Carmen, in the Mexican Riviera Maya. It is near many tourist attractions and about 40 minutes away from Cancun Airport. The resort is massive and divided in two areas. Each area has swimming pools for adults and children and two restaurants called the Sol Grill and Luna Grill. These restaurants offer lovely nachos, wraps and burgers. Our reservation was all inclusive in a Deluxe Junior Suite. The suite was big, it w... Read more
from Friendswood, Texas
Submitted on 10-09-2016
Friendliness and attentiveness of the staff are evident everywhere! The grounds are meticulously manicured! The maids clean each room throughly daily! The beach and and pool service is wonderful! Juan Gutierrez was such an accommodating waiter! A delicious special 2 for one drink daily! Water aerobics fun! Loved Max's class! Great workout! Wonderful week!
from New York City, New York
Submitted on 12-09-2016
This place is gorgeous - the rooms beautiful - the staff so very helpful and friendly - extremely clean - food is excellent - service terrific - beautiful gardens - clean beach. Have to come into Cancun airport but this place is only 60 miles south of Cancun. The town of Playa del Carmen is a small Cancun - easy enough to walk around. Taxis everywhere to take you were you need to go.
from Los Angeles, California
Submitted on 12-09-2016
My family and I spend 7 fabulous days at The Royal Haciendas and can't wait to go back! It's beautiful, clean and with all the amenities one could ask for! The staff is extremely nice and helpful, the pool is great, so is the pool bar!! Victor and Crisanto are the best! The beach is fantastic, with plenty of space in between palapas. Los Murales restaurant is great and we were able to make reservations for every night we wanted to go there. Service was excellent! The all inclusive is a great de... Read more
from San Jose, California
Submitted on 12-09-2016
From the time we arrived the staff were very attentive and the grounds are maintained and clean all around. Special SHOUT OUT to the staff at Rotunda Bar! Hercules, Oscar and Ramon are the sweetest gentlemen that checked on my sister and I to be sure our drinks were exactly what we ordered. These guys are truly happy to be working at Royal Hacienda because it clearly shows! Glad for that...Oh and a bigger shout out for Concepcion, she made sure our room was stocked and cleaned each day and inclu... Read more
Submitted on 17-09-2016
My family and I just recently came back from this resort just before summer. The staff was great, and the rooms are definitely worth the price compared to all the small, more expensive hotel rooms. We had a minibar, a living room containing 2 beds that the kids slept in, and 2 big queen sized beds. The maids always did a very nice job of keeping the place clean, and we were very pleased with the quality of the room service. The fruit was very ripe and sweet, and the other food was great and very... Read more
from lost in the state of confusion
Submitted on 20-09-2016
After enjoying 2 evenings of wonderful meals at our favorite restaurant, we returned for the third time to celebrate my wife's birthday. Much to our surprise, the manager asked us to leave because my closed toe sandals did not meet the dress code. Although I explained that the sames shoes were worn to dinner on 2 previous nights, he insisted that was not true. I left the table (and my wife) but the apparel section of the market had no shoes. After pleading for an exception for the evening, m... Read more
from Briarcliff Manor, New York
Submitted on 22-09-2016
On arrival, there was some confusion about our Villa not being available for us. It turned out that another couple rented the unit that we own. The hotel didn't think that we were visiting this year, although we did have confirmation of our arrival time and date. The staff at the front desk, Maria, was very understanding and after many telephone calls and confirming with the Manager upgraded our room to an ocean view unit.
from Torrance
Submitted on 25-09-2016
Just returned from another awesome visit to the Royal Haciendas Playa del Carmen. We do the all inclusive package and couldn't be happier!! Took my 2 older brothers and their wives this time. We each had deluxe one bedroom suites. Huge, clean, perfect!! Perfect, beautiful beaches with awesome snorkeling right out front. No need to go on excursion to see amazing reef and sea life. Order lunch and drinks from beach and they bring it right to you!! No need to go to restaurant. Great food and great ... Read more
from Brisbane, Australia
Submitted on 25-09-2016
We stayed 5 nights and loved it! Very relaxing resort, staff were friendly and helpful. The pool and beach perfect. Great choice of food, the pool bar was amazing. Rooms were big and comfortable. Free shuttles into town for a visit to fifth avenue.
Submitted on 28-09-2016
Entire staff are very friendly and make you feel at home. Great beach and pool side service. Great food at Palapa overlooking the beach and ocean, at the pool bars and even room service. Lots of activities to do or just chill on the beach or by one of the two large pools with swim up bar.
from Lone Tree
Submitted on 29-09-2016
Great property, exceptional level of maintenance effort to insure that the quality and high condition is maintained. Do not miss the dining at Los Murales restaurant. The staff is always friendly and helpful.
from Pennsylvania
Submitted on 29-09-2016
This was our third holiday with the Royal Resorts. The moment you arrive at the Royal Hacienda you are greeted with a smile and the friendliest staff that goes above and beyond to make your holiday enjoyable, stress-free and relaxing. The staff provides exceptional service from the moment you arrive. Our check-in with Victor was quick and easy. Our personal concierge, Caleb, provided us with a plethora of information on the resort activities and the nearby town of Playa Del Carmen. He also m... Read more
from Pasadena
Submitted on 30-09-2016
Guest services need more training! Management need to be more efficient and effective when dealing with issues such as maintenance and customer service. The only thing great was the buffet and their service
Submitted on 30-09-2016
Amazing service this gentlemen brings. Couldn't have asked for a better server. Always ready with my sauvignon blanc and ALWAYS served with a smile. This gentlemen has nothing but class served with an A+ game. Thank you Hercules for the being you my friend!
from Lafayette
Submitted on 10-10-2016
We went with family. It was good resort but have below concern. I booked Royal hotel because it says Kitchenette and I thought it will have little kitchen so that I can book for my 1 year old. But there was only small microwave but no Gas or oven. When I asked they were asking $100 per night for another room. We are vegetarian so didn't get much option to eat except same 2-3 food every time. So there is no variety of foods for vegetarian.
from Floresville, Texas
Submitted on 11-10-2016
Our room was smaller then we expected, but big enough for the 2 of us, our "partial ocean view" really wasn't one at all, house keeping did a good job keeping the rooms clean, we only got 3 towels twice out of 8 days, which was a let down for me needing a hair towel.. (lol) the beach is AMAZING, and you do not have people crowding you trying to sell you stuff, which is the best part other than the beautiful water! The free snorkels and kayaks were a great plus (booked all inclusive) the water do... Read more
from Hendersonville, North Carolina
Submitted on 14-10-2016
Fabulous daily maid service, very nice front desk personnel that know what they are doing and very personal and accommodating, bell men & security are the greatest & speak good English and very accomidating. The resorts operations manager (Sandra Aguilar) is the best and has good long term employees and the building & grounds are beautiful through her guidance. Alfredo Kurmul is a long time outstanding employee (bell man)
from Wash
Submitted on 14-10-2016
Excellent resort and service. I travel to this resort on an annual basis and its always clean and service is exceptional. Love the beach and pool bar. My fav is the private jacuzzi on each balcony. Love this resort!
from Lodi,California
Submitted on 18-10-2016
We have been owners at the Royal Haciendas for 10 years now and it truly is like coming home. The more than excellent service we receive needs to be commended! Sixto and Santiago are there to greet us with warm smiles and high energy to do whatever it takes to make our trip wonderful! Their service is more than outstanding!Thank you! Thank you! Can't wait to see you next year!
from San Jose, California
Submitted on 18-10-2016
I would like to thank everyone at The Royal Haciendas for making our family vacation perfect! First of all the staff is great, they really make you feel like right at home. Caleb was our concierge and he really went above and beyond to make our stay wonderful, he even helped organize a last minute Birthday Party for our son. He went out of his way to buy a cake and organize to have kids join us and sing happy birthday to our son Kevin. Everyone at The Royal Haciendas has great customer service a... Read more
Submitted on 18-10-2016
Crisantos is the best bartender i have ever had! He was fantastic with myself and my whole. He remembered all our names & our drinks. Thats an incredible level of respect. He made sure we were always serviced and taken care of even on his day off. We spent a week there and I will absolutely go back because of him!
Submitted on 21-10-2016
Arrived with friends to enjoy a relaxing, sunny vacation in Playa. It has surpassed all expectations. The staff very friendly and welcoming from the beginning. The accommodations are amazing. Public areas, pool, beach are adorable. The restaurants are awesome and food is beyond imagination. We went to downtown and also visited Chichen It's, Cenote. Highly recommended. Will return soon.
from New York City, New York
Submitted on 21-10-2016
I had a wonderful experience. I went with my boyfriend, every aspect of the trip was great. The food was exceptional everyday from breakfast to dinner. The gym was well equipped. The pools were always clean. The beach is beautiful and clear (NO SEAWEED). The drinks were great, the staff were amazingly wonderful. Always attentive and catered to your needs with no hesitation. The people you meet at the hotel are great and friendly. The hotel has a small super market and shopping center (it's reall... Read more
from Edgewater
Submitted on 21-10-2016
It could've been a better place for kids they could've been more things for them to do and it's very secluded. I think the Royal Sands and the Royal Cancun was better for my sons. I will only recommended if the Family's want to relax and not to do anything just to relax and swim. If they want to do activities that is not the place to stay for families with kids. I rather them stay at the Royal Cancun or or Royal Sands. The Royal haciendas is mostly for couples who just want to relax.
from East Brunswick, NJ
Submitted on 24-10-2016
We just finished a great week at the Royal Haciendas. The resort is beautiful, the two bedroom villas very accommodating for families, the activities and programs are fun for people of all ages. The best thing about the Royal Haciendas, however, are the friendly, helpful, hard working staff. They truly make your vacation experience here in the beautiful Riviera Maya, Mexico the best it can be!
from Calama, Chile
Submitted on 25-10-2016
My husband and three kids (ages 7, 7, and 4) stayed here for 5 nights so we could attend a wedding at another hotel in Play del Carmen. The suites are huge and the very comfortable. The resort has two kiddie pools suitable for very young children, jacuzzi tubs for both adults and families, two large pools and two lap pools that were all beautifully maintained. The beach is very pretty and perfect for sand castle building, though the waves may be too large for smaller kids, especially in the a... Read more
from Delphos, Ohio
Submitted on 28-10-2016
This is our 3rd time staying at the Royal Haciendas and can't wait to go back again. The staff is outstanding in all the departments from housekeeping to management. After a few days the staff knew us by name and treated us like family. Eduardo was outstanding in taking care of our transportation needs. We especially enjoyed the food and service at all the restaurants.
from Grapevine, Texas
Submitted on 28-10-2016
We stayed here for 1 week with a large group of friends - by far the BEST place we've stayed in Mexico. ALL staff members were extremely pleasant and helpful - check in and out were a breeze - bar tenders remembered our drink orders from what we ordered the previous day - food was great - on site grocery store was very convenient and pricing was competitive, etc. We ate in the casual & upscale restaurants, the swim up bar and bar, La Rontondo - ALL food & drinks were great - very impressive si... Read more
from Panama City, Florida
Submitted on 29-10-2016
My husband and I spent 5 days at this resort and were extremely happy with the property. Everything, from the arrival and check in, to our luggage being brought to the room (thank you Manuel), to our villa room with a butler (thank you William), our spacious room with a beach view, the food (and 24 hour a day room service). It was amazing. The resort was able to arrange the excursions we wanted to go to and made everything so easy. We went snorkeling with a trip from the dive shop on the pro... Read more
from Leland
Submitted on 29-10-2016
We were there Oct. 17 to 21. The resort is very big and very clean. Staff is helpful and nice. I golfed at the Grand Coral Golf Course, it was very convenient, in great shape and reasonably priced (I paid $65. in the afternoon). They will pick you up out front and store your clubs for you. Our room was lovely. We had a one bedroom with large balcony but not much of a ocean view - be sure to book an ocean view if it's important to you. Breakfast and lunch were very good but dinner at the bu... Read more
from jax fl
Submitted on 30-10-2016
Always good to go back to the ROYAL Resorts. owner over 30 years and enjoy every year. I don't do the all inclusive because I cannot eat and drink that much, but for those who do it is a real value. Food is great
from Mustang
Submitted on 01-11-2016
Great resort - just like going home. I enjoy it every year. The resort is kept well and always quiet. The food at the pool bar is very good. I would recommend it to anyone going to Playa Del Carmen. I go every year.
from Ann Arbor
Submitted on 01-11-2016
The rooms are top notch, beach/pools are too. We traveled with three kids and our suite provided lots of space. I think it would be nice to have another dining venue. Our kids were a little young to really benefit from the kids club but that's a nice feature for kids 4+.
from Rancho Palos Verdes
Submitted on 02-11-2016
returning to the Haciendas w wonderful ambiance, beaches, food and extremely helpful staff is really like going home after years of visits. Members feel the same and always look forward to returning and regretting leaving at the end of the visit.
from Saint Peters
Submitted on 03-11-2016
We were very impressed by the facility. The grounds were not only well kept and immaculate, they were simply expansive. Everything from the rooms to the pools to the bars and the fountains and beach area were outstanding. The food was the best we've had at a resort. The staff was also excellent. We're already planning a return trip next year.
from Whitnet
Submitted on 10-11-2016
Very good and pleasant experience. Great for family time off. Excellent service, good food and comfortable facilities. Nice restaurants with great variety of food. Hotel includes a lot of facilities, few swimming pools, kayaking, etc. I personally didn't use much, but it's nice to know that you have some options. They also provide a shuttle to Playa del Carmen which is 15 min drive.
from Mesa
Submitted on 10-11-2016
The staff is the best of any places I have stayed. They are interested in your comfort. Every room has a personal concierge. There are a multitude of activities in which to partake for free including a welcome party, taco party, complimentary snorkel equipment, kayaks, paddle boards. The food in the restaurants never disappoints, the sea food is the freshest and they will cook anything to order.
from Hazel Crest, Illinois
Submitted on 14-11-2016
It begins when the door of the van opens _ "Welcome Home". It goes on each day with "good to see you again". It is often more personal with "Senor Bob or Senor Dave how good to see you again". The sadness it evokes when you have to leave is evoked with "see you again next year". It makes you look forward to the fastest week of your year to hurry back around.
from Maple Shade, NJ
Submitted on 14-11-2016
Wonderful vacation! I would highly recommend this resort & we hope to go back! ACCOMMODATIONS: We booked the Two-bedroom Deluxe Master Suite and absolutely loved our room. It was spacious, the view was beautiful & it was perfect for us while traveling with two teens and the whirlpool tub on the terrace is a nice touch. DINING: I was actually worried about the food from reading some of the reviews but we were pleasantly surprised. While there are only a few places to eat, we enjoyed our meals &... Read more
from Vernon Hills
Submitted on 16-11-2016
This was our first family trip with kids (total 9 including 3 kids 2yr,4yr and 8yr). The location was perfect, away from downtown Cancun. It was very quiet and relaxing. There are activities that are catered for all age groups. If you want it quiet or exciting, this place has it. Although we chose all inclusive, I wish there were more/better options available. At the end of the day, we are very satisfied and will go back once again for sure.
from Gahanna, Ohio
Submitted on 16-11-2016
As owners here since 2007, we are never disappointed. The property and villas are always well maintained and beautiful! Meeting up with both old and new friends each year is something we look forward to.
from Minneapolis, Minnesota
Submitted on 17-11-2016
The staff was not only friendly but passionate about making sure everything was perfect for us! The service was outstanding everywhere! We enjoyed the entertainment, the food and drinks, the pools, the ocean, and our villa! IT IS AN AWESOME PLACE!
from Saskatchewan
Submitted on 18-11-2016
The resort is incredibly beautiful on perhaps one of the most beautiful spots along the Mayan Riviera. But of all it's wonderful amenities, it's most important resource is its people. The employees at the resort are so kind, helpful, professional and welcoming. The villas are really spacious apartments, with everything to make you feel at home. Especially lovely are the wide balconies which feature tables, loungers and a hot tub. They overlook the pools and gardens and I believe all of them prov... Read more
from Columbus
Submitted on 19-11-2016
Fantastic resort Beautiful rooms Superb service Unbelievable beach and pools Do the all inclusive! Weather was perfect, mid 80's. Activities and adventures galore. Even went to Cozumel on boat....... Going again in the spring
from Knoxville
Submitted on 21-11-2016
Very high quality facilities and service. Resort kept in excellent repair. Nicely laid out buildings. All staff are professional and responsive to needs. Been a member of Royal Resorts for almost 30 years and have brought many friends who are quite impressed.
from Yucaipa, California
Submitted on 27-11-2016
roger Antonio poot and Santiago Alvarado are the best concierges, we enjoy seeing their smiling helpful faces every year.They are both very helpful and personal in making sure we are enjoying ourselves.
from Pottstown, Pennsylvania
Submitted on 28-11-2016
We've been going to the Royal Haciendas since 2009. I can't say enough about the employees - how they remember us from year to year is amazing! The resort is spotless and the amenities are outstanding. Love the food at the pool bar in Phase II.Can't wait a whole year so we are going back in the spring!
Submitted on 29-11-2016
This is the second year in a row my family has been to this resort over Thanksgiving, which is one of their busiest times. They said that there was a huge amount of people there and they even set up extra buffets and cook outs at the pool bars to handle the amount of people. But you would never have know it by the staff! They are so amazing and friendly and always willing to help and always a smile on their face. I learned a lot about this resort and the extra mile they go for their staff as wel... Read more
from Ada, Michigan
Submitted on 30-11-2016
We just returned from a fabulous week at La Haciendas. We traveled as a family of 5 (my husband and I along with our 3 kids - ages 12, 9 & &). The rooms were perfect for our family. The food and service was wonderful. The beach was beautiful and well kept. The pools and hot tubs were great and there were just enough activities and things going on. We hope to come back!
from Strasburg
Submitted on 01-12-2016
The Royal Haciendas staff was outstanding in helping make our vacation week memorable. Our group totaled 10 family and friends and everyone stated how good the service was. My wife and I are Royal members and have stayed at several Royal Resorts, and each stay is highlighted with excellent customer service. Thank you Royal Resorts