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Hacienda Paradise Boutique Hotel by Xperience Hotels

Cancun, Quintana Roo, Mexico (CUN)

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Based on 2743 reviews
This boutique hotel offers a unique and memorable vacation experience in the the cosmopolitan and coastal city of Playa del Carmen.
Room & Rates
Luxury Room - Room Only - Hacienda Paradise Boutique Hotel by Xperience Hotels - 1

Luxury Room - Room Only

Beautiful decorated room with a rustic-modern style, featuring one king size bed or two queen beds, desk, balcony or terrace, marble bathroom, natural bath amenities, air-conditioning, safe deposit box, mini bar, flat screen TV, cable / satellite TV, WiFi internet, alarm clock, direct phone and radio/Hi-Fi.
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Luxury Room with Continental Breakfast - Hacienda Paradise Boutique Hotel by Xperience Hotels - 2

Luxury Room with Continental Breakfast

Beautiful decorated room with a rustic-modern style, featuring two queen size beds or king size, complimentary Continental breakfast, desk, balcony or terrace, marble bathroom, natural bath amenities, air-conditioning, safe deposit box, mini bar, flat screen TV, cable / satellite TV, WiFi internet, alarm clock, direct phone, and radio/Hi-Fi.
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Hacienda Paradise Boutique Hotel by Xperience Hotels
Av. 10 Norte entre calles 20 y 22 , Playa del Carmen, Mexico 77710

This beautiful hacienda style boutique hotel features free Wi-Fi and an outdoor pool surrounded by a tropical garden and furnished terrace.

Hotel Services ($):

  • Comfortable accommodations with a flat-screen TV , private shower with rainfall showerhead,  free organic amenities, toiletries and a hair dryer, air conditioning, safe deposit box,  ceiling fan, and a complimentary bottle of water.

A massage place is featured on site and bike rental is available.


  • Nuestra Casa restaurant serves delicious breakfasts that you can enjoy in a Caribbean atmosphere (restaurant designed with a typical Mexican palapa). The restaurant is open daily from 7:45am to 10:45pm.
  • Pets allowed: small pets are permitted (dogs and cats) that weigh less than 10 kilograms (22 pounds) at an extra daily charge. The owner must be present with the pet all times in the room, the restaurants, and the pool area. The hotel reserves the right to refuse admission to certain pets. 

  • Internet center - the complimentary internet center located in the lobby is available with 2 computers for guest use.

  • 24-Hour Front Desk
  • Beach Club
  • Concierge Desk
  • Currency Exchange
  • European Plan (No Meals)
  • Fitness Facility (nearby) (+)
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Outdoor Pool
  • Pet-Friendly (+)
  • Public Internet Access
  • Restaurant (+)
  • Spa Services (nearby) (+)
  • Wake-Up Service
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2743 reviews
from Spokane, Washington
Submitted on 24-05-2016
My gf and I had a great stay at this resort. We learned how to scuba and dived 40 ft after a two hour class. All inclusive is the way to go like we did. Great food and very nice staff. We would come here again.
from Apopka
Submitted on 24-05-2016
Everything was great! The only two suggestions I have is to have a better pool for kids and more restaurants. It's more like an adult place to relax. The know da club was great but it would be that much better
Submitted on 25-05-2016
The Royal Hacienda is a 5 star resort. Grounds and accommodations are outstanding. Our room overlooked the ocean, proving us with a breath taking is an all inclusive resort. The staff was always on top of there game to make you feel very special. This is a wonderful family resort. My wife and I were able to relax and recharge our batteries. Minutes away from Carmen del playa. Shuttle service is provided. Restaurants and meals are great. So next time you want to get away , treat yoursel... Read more
from New York
Submitted on 25-05-2016
As owners of the Royal Resorts, we visited the Haciendas on an exchange from the Caribbean for week 19. We arrived two days early (Thursday) and were able to check in right away. We were able to manage getting the same villa for the next week, so we didnt have to move Saturday (huge plus). The resort is beautiful, the grounds are very well maintained. Like I said, we arrived Thursday. We had dinner at La Palapa on Thursday night, it was Prime Rib night and I was excited for it. My husband ... Read more
from Plano, Texas
Submitted on 25-05-2016
This was probably our 9th week staying at Royal Haciendas, and it never disappoints! This is simply my favorite resort of all of my travels around the world. Here are some of my tips and highlights: Personal Concierge - These staff members are EXCELLENT resources during your stay. I have never had a bad concierge, and most go the extra mile during your stay. They have good local knowledge of places to go and see, good information on excursions and restaurants, and are very friendly. Yes - ... Read more
from Monroe, New Jersey
Submitted on 06-06-2016
Wonderful trip. accommodations were excellent. everything faces pool/ocean. We were on top floor. A few of the pieces in living room showed use (Rattan seats) Immaculate kept property, from pool to beach to rooms. Spa treatments were magnificent and reasonably priced.
from Omaha
Submitted on 20-06-2016
Very nice location to get away from it all and easy to get to all the major attractions in the area. Food and service were all at a high quality. Facilities were clean and all staff may you feel welcome.
from Los Angeles
Submitted on 20-06-2016
We arrived for a 6-night stay and didn't want to leave. Our accommodations were fabulous. Maria, the front desk staff, was wonderful and very helpful. My check-in was fast and easy. Thank you, Maria. Our room was situated on the 4th floor, a 1-bedroom suite with jacuzzi in the balcony. Our view from the balcony was exceptional, looking at our entire property (which is beautiful) and the scenic beach. The hotel room is also spacious and updated. Our bedroom had a king size bed that was super com... Read more
from Atlanta, United States
Submitted on 20-06-2016
The Royal Haciendas continues to be the best vacation experience that we have ever had. The staff is friendly and helpful. The facility is extremely well maintained and every effort is made to provide the guests with an active, safe and enjoyable vacation. We will return.
from Hampton
Submitted on 21-06-2016
The total experience, but especially the staff are fantastic -- this resort ought to be the gold standard for customer service training. The staff remember your names and treat you royally. The food is excellent, particularly Los Murales
from Bozeman, Montana
Submitted on 21-06-2016
I've spent at least a week a year in Cancun/Cozumel/Plays del Carmen the last 25 years and This is the best. The Royal Haciendas has the best rooms (get the 2-bedroom Villa), the best service (happy hour Pina Coladas brought to you), and the best beach (fine white sand, gentle swells and it's only 6' deep 100 yds offshore!). Insider Tip #1: Expedia For the best price, book on Epedia. Even owners pay more through the Royals reservations! Insider Tip #2: Free Bikes That's right, ride a free... Read more
from Decator
Submitted on 28-06-2016
This was the cleanliness, friendliness place I have ever stayed. Everyone couldn't do enough to make your vacation such a pleasure. The suites were big and the staff kept them very clean. The food was excellent with something different every night. Bottle water was given out any time you needed it. Our stay was excellent and very enjoyable.
from New York City, New York
Submitted on 29-06-2016
we stayed for a week during 2015 Christmas, with a group of 60 people (family and friends). everyone loved it! Half of our group were kids under 7 yrs old. they certainly need extra care and maintenance. The manager handled some kids accident well. would recommend!
from Huntington Beach
Submitted on 29-06-2016
This property has an amazing beach out in front with food and drink service at your request. The food was very tasty at the buffet and the menu options offered a great variety for our family. The snorkeling left much to be desired in this area but wadding in the beach was very relaxing. The hotel offered snorkels & fins but there is an additional charge for paddle board rentals. The property was slippery while walking around but I'm not sure that the staff could do anything about that. The conci... Read more
from Edmonton, Canada
Submitted on 04-07-2016
Just the two of us this year and we loved the villa and the resort. Has a great beach and swimming area in the ocean and waves are just the right size. Nice amount of activities and yet very relaxed atmosphere. Got plenty of R & R :)
from Warrington, Pennsylvania
Submitted on 04-07-2016
The Haciendas is a consistent winner. We've come every year since it opened and each year we get a quality fun vacation. The facilities and staff are excellent. Food has room for improvement, but still very good.
from Algonquin
Submitted on 05-07-2016
We have been to this resort for 3 years in a row. The activities team was very good. Wait staff was good and attentive. There was a fair amount of variety of food at the buffets. Los Murales was very enjoyable. Beach was clean and not much seaweed.
from Fairfax, Virginia
Submitted on 07-07-2016
What a gorgeous resort!!! No complaints! Exceptional customer service. Exceptional food. Exception room accommodations! Exceptional location on the ocean! And anything not mentioned was also exceptional! Rooms were quite spacious with a refrigerator, combination safe, and bottled water. Two sinks with a very large mirror were outside the bathroom where the toilet and shower/tub were located. This warrants mentioning because some hotel accommodations have the sinks in the same room as t... Read more
from LA, CA
Submitted on 07-07-2016
From the moment we landed and had our transport waiting for us, I felt at ease. Our wonderful AC conditioned van was nice as well as the other guests on it. We walked into the Royal Hacienda and were greeted with "Welcome Home". Our VILLA was spectacular and we had an ocean front view balcony... heaven! The staff was was friendly and we felt like we were treated like royalty. Everything was clean, the food was good.. can tend to be a bit redundant but that was my fault for forgetting to order ... Read more
from Newbury Park
Submitted on 07-07-2016
We stayed at the Royal Haciendas 6/18/2016 for two weeks. The place is very clean. Maid service is great. We cooked in the kitchen and had everything we needed. The place seemed full but never crowed. We used the free Kayaks, ping pong and bicycles. We were able to rend a jet ski and paddle board. Riding the bikes into town was a blast only took 10 minutes. Can't wait to go back!
from Alabama
Submitted on 07-07-2016
Our family of 18 stayed here the 3rd week of June. The resort was great about keeping the group in the same building. This is a nice family resort with great food and pools! The villas are very nice and clean. The whole resort was clean. They have beautiful landscaping. The beach area is nice. We enjoyed ordering room service for breakfast and dinner and eating on our balcony! We did the all inclusive package and it is well worth it. My only complaint about the resort is that there is not much n... Read more
from Philadelphia, Pennsylvania
Submitted on 12-07-2016
My family is here right now and I feel the need to tell this story because I am looking for an apology. We called the concierge desk and asked for a reservation for dinner at 7:30. Whoever answered said no problem our concierge Adrián would make it for us. My husband went to pick up the confirmation (which said it was for 7:30) and mentioned our name was spelled wrong so Adrián laughed and gave us a new card. But that card said dinner was for 8:30. I went back to the concierge Adrian and inter... Read more
Submitted on 12-07-2016
We stayed for 2 weeks at royal haciendas in July this year. Pros: wonderful service from the waiting staff, especially Arcadio, Netfali, Manuel & Juan. Nothing was too much for them & service was impeccable at pool bar & Palapa buffet. Our daughter who is 2 years enjoyed the pool and beach. Major downside is lack of evening entertainment - the karaoke & music laid on wasn't that good for us. We were on the AI package and enjoyed the quality of all the food on offer, both at the pool and th... Read more
from Burbank
Submitted on 12-07-2016
We had a great room with living room and bedroom, with patio and garden view. Didn't miss the ocean view. Gathering as a group in the pool at five for evening cocktails was refreshing and cooled everyone off.
from Round Rock
Submitted on 12-07-2016
Fantastic resort and amenities. The spa was a wonderful experience and the food was fantastic. We are members of the Royal Resorts and the service and experience has been consistent throughout all of the resorts.
from boston, ma
Submitted on 13-07-2016
First and foremost I have to say IGNORE ALL THE NEGATIVE COMMENTS! This is a first class ALL INCLUSIVE RESORT with a lot of good amenities for the whole family. Sorry if this seems a little long but I would like to be as detailed as possible so that readers can have questions answered as I as trying to do before going, so here is my summary: PROS: Great food: Even though they only have 4 places to eat (only 2 for dinner) you will never get tired. They are smart with their menus. There are themed... Read more
from Milwaukee, Wisconsin
Submitted on 13-07-2016
This is a beautiful resort. This was our first time staying at an all-inclusive, so we have nothing to compare it to. The grounds are lovely, the villa (larger 2 room suite) spacious and tastefully decorated, and the employees are friendly. We enjoyed the warm ocean and pools. The buffet food was good. We loved renting a jet ski from the Sandos Carlos resort just a 5-10 minute walk north along the beach. It was $50 per half hour for one jet ski. A couple of cons: We were drawn into the time... Read more
from Knoxville
Submitted on 17-07-2016
I return here every other year for a week. Love the Playa del Carmen area. The Royal Resorts (all five) have consistent service and quality for the 29 years I have owned weeks at three of their resorts.
from Chigwell, United Kingdom
Submitted on 18-07-2016
A fantastic holiday with my family in July. The suite was spacious and clean - beach front view was beautiful! Enjoyed the aqua aerobics in the pool every morning to work off the breakfast! All staff were very friendly and work very hard to ensure your stay is as relaxing as possible. Plenty of activities for children of all ages yet peaceful enough for adults to relax and unwind. Would definitely recommend.
from Palmdale
Submitted on 20-07-2016
Awesome customer service, from the concierge when you first arrive, to the front desk clerks who will do everything possible to make sure you get your room on time or even an early check in if possible. The housekeeping personal who works FAST to make sure your room is clean at a good time and always made sure you had everything you need. The restaurants, I had excellent customer service from the greeters to waiters, EXCELLENT. The food was delicious, every night they had a different theme. NOT ... Read more
Submitted on 21-07-2016
This was my first time to visit The Royal Haciendas, even though I'm an owner at the resort. This is the cleanest resort I've been to! The food was great and prices were all reasonable, even for room service - this is the first time I've ever used room service. Every day at 3 p.m., we looked forward to happy hour at the pool bars. The bartenders were always friendly and went out of the way to make our stay even more fun! At the end of the night, my group and I became regulars at the Rotonda Bar,... Read more
from Texas
Submitted on 23-07-2016
We went to the Royal Haciendas July 9th thru the 16th. It was a beautiful resort. The pictures don't do this place justice! The service couldn't be beat. Hector was our concierge and he was the BEST! From the time we checked in to the time we left, they were right there to help. They set up our excursions (with transportation) for us with no hassle to us. The only problem we had was the resort shuts down so early. The swim up bars close at 7. The only place to go after that is LaRotunda (sushi b... Read more
from San Antonio, Texas
Submitted on 23-07-2016
We enjoyed every second of our vacation at this resort. The staff is so friendly! They always find a way to answer the guests requests. Perfect location. They have plenty activities for children as well. We had the all inclusive plan and the food was delicious.
from Cincinnati, Ohio
Submitted on 23-07-2016
Our room was ocean front. Great view of the ocean and beach. We had 5 young children with us and they loved the pool. Lots of room and chairs. We loved the pool restaurants for lunch. The chicken wrap is my favorite. We liked going into town and trying new restaurants. The staff always had good suggestions for restaurants.