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Generations Riviera Maya A Gourmet All-Inclusive Resort by Karisma

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$533 $266
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$3,019 $1,639
Per Guest for 5 Nights
Based on 1026 reviews
Generations Riviera Maya a Gourmet Inclusive Resort - All-Inclusive by Karisma awarded AAA Four Diamond Ratings is Mexico`s premier all nanny, all s
Room & Rates
Luxury Oceanfront Jacuzzi Suite - All-Inclusive - Generations Riviera Maya A Gourmet  All-Inclusive Resort by Karisma - 1

Luxury Oceanfront Jacuzzi Suite - All-Inclusive

Starting from
$533 $266
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome glass of sparkling wine for adults and smoothies for kids
  • Free Wi-Fi
  • All meals and gourmet bites
  • All domestic and international alcoholic and non-alcoholic beverages
  • 24-Hour room service including family style options and favorites from the sister resorts most popular restaurants
  • Beach and pool butler service
  • Use of Snorkeling equipment
  • Concierge and vacation planner services
  • Self-service sunset bar/lounge from 5:00pm - 11:00pm
  • Executive lounge with nanny and butler
  • Laundry service - five pieces per person 24 hours prior to check out
  • Access to Eco Kids for your children (4 - 12 years old)
  • Nanny service from 8:00am - 10:30pm for children (4 - 12 years old)
  • Amenities for babies including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby bathrobes, baby monitor, baby changing table with bathtub
  • All taxes and gratuities

Amenities: This air-conditioned suite features ample closets and an over-sized balcony or terrace with oceanfront views. Bedding includes one king bed or two double beds as well as a sofa bed. The luxurious bathrooms have frosted doors, his and hers sinks, deluxe bathrobes, hair dryer and a Jacuzzi for two. Frosted sliding glass doors separate the master bedroom from the children’s room that has a double and single sofa bed, a second TV/Blue Ray Disc Player and gaming consoles (by request). Other features include a LED TV with a Blue Ray Disc player, iPod docking station, radio/alarm clock, safety deposit box, amenity kit, minibar, iron/ironing board, coffee maker, direct dial telephone and a vanity mirror. All Guests will have access to complimentary baby amenities such as strollers, cribs, pack n plays, baby changing tables, monitors, baby bottle warmers and children`s bath robes.
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One Bedroom Oceanfront Jacuzzi Suite - All-Inclusive - Generations Riviera Maya A Gourmet  All-Inclusive Resort by Karisma - 2

One Bedroom Oceanfront Jacuzzi Suite - All-Inclusive

Starting from
$633 $316
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome glass of sparkling wine for adults and smoothies for kids
  • Free Wi-Fi
  • All meals and gourmet bites
  • All domestic and international alcoholic and non-alcoholic beverages
  • 24-Hour room service including family style options and favorites from the sister resorts most popular restaurants
  • Beach and pool butler service
  • Use of Snorkeling equipment
  • Concierge and vacation planner services
  • Self-service sunset bar/lounge from 5:00pm - 11:00pm
  • Executive lounge with nanny and butler
  • Laundry service - five pieces per person 24 hours prior to check out
  • Access to Eco Kids for your children (4 - 12 years old)
  • Nanny service from 8:00am - 10:30pm for children (4 - 12 years old)
  • Amenities for babies including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby bathrobes, baby monitor, baby changing table with bathtub
  • All taxes and gratuities

Amenities: All suites also feature ample closets, an over-sized balcony or terrace and luxurious bathrooms with frosted doors, his and hers sinks and a Jacuzzi for two. These suites have the great advantage of being connected or independent according to the requirements of our guests. These spacious suites have a master bedroom featuring a king bed. The living room is equipped with a sofa bed, a second TV/Blue Ray Disc Player, gaming consoles, dining table for six, as well as a fully equipped kitchen. This suite also includes the resort`s special `aguas del amor` private outdoor shower. Other features include a LCD TV with Blue Ray Disc player, iPod docking station, radio/alarm clock, safety deposit box, amenity kit, minibar, iron/ironing board, coffee maker, deluxe bathrobes, hair dryer, direct dial telephone and a vanity mirror. All Guests will have access to complimentary baby amenities such as strollers, cribs, pack n plays, baby changing tables, monitors, baby bottle warmers and children`s bath robes.
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One Bedroom Swim-up Oceanfront Jacuzzi Suite - All-Inclusive - Generations Riviera Maya A Gourmet  All-Inclusive Resort by Karisma - 3

One Bedroom Swim-up Oceanfront Jacuzzi Suite - All-Inclusive

Starting from
$700 $350
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome glass of sparkling wine for adults and smoothies for kids
  • Free Wi-Fi
  • All meals and gourmet bites
  • All domestic and international alcoholic and non-alcoholic beverages
  • 24-Hour room service including family style options and favorites from the sister resorts most popular restaurants
  • Beach and pool butler service
  • Use of Snorkeling equipment
  • Concierge and vacation planner services
  • Self-service sunset bar/lounge from 5:00pm - 11:00pm
  • Executive lounge with nanny and butler
  • Laundry service - five pieces per person 24 hours prior to check out
  • Access to Eco Kids for your children (4 - 12 years old)
  • Nanny service from 8:00am - 10:30pm for children (4 - 12 years old)
  • Amenities for babies including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby bathrobes, baby monitor, baby changing table with bathtub
  • All taxes and gratuities

Amenities: This air-conditioned suite features ample closets and an over-sized balcony or terrace with oceanfront views. Includes a water mirror balcony and step directly into a unique lazy river that connects to the main pool and swim up bar. These suites have the great advantage of being connected or independent according to the requirements of our guests. Bedding includes a king bed in the master bedroom and a sofa bed in the living room. The living room is equipped with a sofa bed, a second TV/Blue Ray Disc Player, gaming consoles, dining table for six, as well as a fully equipped kitchen. This suite also includes the resort`s special `aguas del amor` private outdoor shower. The luxurious bathrooms have frosted doors, his and hers sinks, deluxe bathrobes, hair dryer and a Jacuzzi for two. Other features include a LCD TV with Blue Ray Disc player, iPod docking station, radio/alarm clock, safety deposit box, amenity kit, minibar, iron and ironing board, coffee maker, direct dial telephone and a vanity mirror. All Guests will have access to complimentary baby amenities such as strollers, cribs, pack n plays, baby changing tables, monitors, baby bottle warmers and children`s bath robes.
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Two Bedroom Oceanfront Jacuzzi Suite - All-Inclusive - Generations Riviera Maya A Gourmet  All-Inclusive Resort by Karisma - 4

Two Bedroom Oceanfront Jacuzzi Suite - All-Inclusive

Starting from
$1,166 $583
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • Welcome glass of sparkling wine for adults and smoothies for kids
  • Free Wi-Fi
  • All meals and gourmet bites
  • All domestic and international alcoholic and non-alcoholic beverages
  • 24-Hour room service including family style options and favorites from the sister resorts most popular restaurants
  • Beach and pool butler service
  • Use of Snorkeling equipment
  • Concierge and vacation planner services
  • Self-service sunset bar/lounge from 5:00pm - 11:00pm
  • Executive lounge with nanny and butler
  • Laundry service - five pieces per person 24 hours prior to check out
  • Access to Eco Kids for your children (4 - 12 years old)
  • Nanny service from 8:00am - 10:30pm for children (4 - 12 years old)
  • Amenities for babies including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby bathrobes, baby monitor, baby changing table with bathtub
  • All taxes and gratuities

Amenities: These spacious suites have a master bedroom featuring a king bed and Jacuzzi for two. Frosted sliding glass doors separate the master bedroom from the children`s room that has a double and single sofa bed and a second TV. The living room features another double sofa, TV, dining table for six, and a fully equipped kitchen. This room is the One Bedroom Oceanfront Jacuzzi Suite connected with a Luxury Oceanfront Jacuzzi Suite. Other features include a LCD TV with Blue Ray Disc player and gaming consoles. All Guests will have access to complimentary baby amenities such as strollers, cribs, pack n plays, baby changing tables, monitors, baby bottle warmers and children`s bath robes.
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Generations Riviera Maya A Gourmet All-Inclusive Resort by Karisma
Km 45, Carretera Cancun - Tulum, Playa del Carmen, Mexico 777

Accommodations
The Generations Riviera Maya hotel features 144 luxurious suites with unique decorative accents inspired by Mexican culture and historical themes in 10 categories. All accommodations are provided with deluxe amenities including 24-hour in-room dining, over-sized balcony or terrace, Jacuzzi for two, 42-inch LCD TV, wireless internet, Blue Ray Disc players and iPod docking alarm clock. Additional room comforts include AC, bathrooms with double sinks, hair dryer, plush bath robes, either one king or two double beds, safety deposit box, iron/ironing board, coffee maker, telephone, a vanity mirror and ample closet space. In-room mini fridge customizable with beverage choices and sweet and savory snacks plus kid`s favorites. Guest traveling with children can take advantage of the baby amenities such as strollers, cribs, pack and plays, baby changing tables, monitors, baby bottle warmers and baby bathrobes. Enjoy the astonishing views of the turquoise Mexican Caribbean Ocean from all of the beachfront rooms.

Eko Kids Club
Generations Eko Kids Club offers supervised activities for children ages 4 to 12 years old. It offers the kids a fun and safe place to play and offers unique children`s experiences such as recycling materials for art projects to teach children about the environment while having a good time. The Kids Club has a movie area, craft station, library, gaming consoles and more. Open 9:00am - 10:30pm. Children under 4 years old require adult supervision.

Baby Beach Lounge
Open throughout the day this special place was created with little ones in mind to provide a shady area to enjoy the beach. They will love the variety of things to do from climbing to sliding and beach toys. The children will be safely cared for by the certified nannies allowing parents to enjoy more adult oriented activities.

Gourmet Inclusive Restaurants

  • Chef Market Grand Cafe and Deck: The family restaurant on the block, Chef Market serves breakfast lunch and dinner. Hard wood tables and chalkboard columns bring a special atmosphere to this modern and world cuisine restaurant with astonishing views of the turquoise Mexican Caribbean Ocean. From coffee and croissant, healthy options on the deck or a la carte choices from the blackboards to a lavish food display with wood burning pizza oven and rotisserie are the options to choose from to start or spend a part of the day with family and friends. Semi-private areas available for special events and gatherings. Open 6:00am - 10:00pm for breakfast, brunch, lunch, dinner and late night corner.
  • HABB - Mediterranean Restaurant and Lounge: Grilling is the predominant technique of cooking applied in this venue; olive oil and fresh herbs are used in abundance to season the food. Proximity to the ocean provides access to fresh seafood in some of the preparations which go from flatbreads, pastas to paella, and risotto to name a few of the succulent dishes. While waiting for the dishes show your artistic qualities and draw your art on the paper table liner. At the Habb lounge with an impressive coastal Mediterranean decor you can enjoy a before and after dinner drink or choose from our family and friends pitcher menu to share some fruity flavors. Open 5:30pm - 10:00pm.
  • China Table Pan Asian Cuisine: Share the flavors of the Chinese, Japanese, Korean, Thai, Vietnamese sizzling cooking pots, this cozy venue serves all food on the center of the table to enjoy together and be wowed by the amazing zests of this limitless culinary part of the world. Pick and choose the tea leaves of your liking or those that appeal to you the most and have a special tea to complement your meal. Family private dining room available upon request. Open for dinner 5:30pm - 10:00pm.
  • Palapa Bar and Restaurant Caribbean Mexican Cuisine: Local and Caribbean specialties with an emphasis on authentic Mexican street cuisine, spices and flavors. This seaside restaurant is a vibrant celebration of food, energy, music and beach life. Refreshing and unpretentious, Palapa offers the true authentic flavors of Mexico and the Caribbean. Enjoy authentic Mexican table games with a variety of cocktails. Open 11:00am - 10:00pm, bar service until 2:00am.

Gourmet Inclusive Bars
  • Cacao Lobby Lounge: Surrounded by lush Mexican jungle, this lounge is the perfect place to unwind and mingle with gourmet bites and flavorful chocolate creations. Open 11:00am - 11:00pm.
  • Swell Swim-up Bar and Lounge: Centrally located swim-up bar, serving a wide array of virgin cocktails, healthy waters, ice-cold beers and full premium bar. There is a poolside waiter serving the refreshment of your liking. Open 9:00am - 11:00pm.
  • All-Inclusive Room Service: Available for in-room dining 24 hours a day. Beverage service is available from the barefoot butler in your lazy river.

Complimentary Gourmet Honeymoon and Anniversary Package

 

  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of WIFI
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles
  • following private dinner
  • Fresh tropical floral arrangement in room
  • Chefs special gourmet breakfast in bed morning after dinner
  • Complimentary when booking a 5 night stay or longer in a qualifying category

 

Requirements

  • Valid in North America market only.
  • Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.
  • Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.
  • Available for purchase in lower categories for $750usd per couple.
  • One massage must be purchased to receive one of equal or lesser value complimentary.
  • One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.
  • Package inclusions may vary without previous notice.
  • Not combinable with any other promotion unless otherwise specified.
  • Only available when qualifying category is purchased.
  • Not valid for any reservations traveling with a group or wedding party.

All-Inclusive Details

Your All-Inclusive Plan Includes:

  • Welcome glass of sparkling wine for adults and smoothies for kids
  • Free Wi-Fi
  • All meals and gourmet bites
  • All domestic and international alcoholic and non-alcoholic beverages
  • 24-Hour room service including family style options and favorites from the sister resorts most popular restaurants
  • Beach and pool butler service
  • Use of Snorkeling equipment
  • Concierge and vacation planner services
  • Self-service sunset bar/lounge from 5:00pm - 11:00pm
  • Executive lounge with nanny and butler
  • Laundry service - five pieces per person 24 hours prior to check out
  • Access to Eco Kids for your children (4 - 12 years old)
  • Nanny service from 8:00am - 10:30pm for children (4 - 12 years old)
  • Amenities for babies including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby bathrobes, baby monitor, baby changing table with bathtub
  • All taxes and gratuities

AMENITIES:
  • AAA 4-Diamond Resorts
  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1026 reviews
from Georgia Peach
Submitted on 29-05-2016
My husband, our 3 year and myself stayed for 6 nights in an infinity pool room. The room was nice and spacious. It was cleaned early every day which I greatly appreciated due to nap time for our son. The pool was very cold but we got used to it after a couple of minutes in the water. The pool waiters were awesome and kept our drinks filled. My son loved the kids club. We did have to stay with him due to his age. The food was ok. I was not overly impressed. We have stayed at El Dorado Royale twic... Read more
from Smithtown, New York
Submitted on 30-05-2016
Great vacation. Food was gourmet. Poolside fun thanks to Charlie and Fernando. Rooms were perfect and our butlers Cesar and Beto made sure all was perfect! The rooms were immaculate and every night was a surprise we will be back
from Detroit, Michigan
Submitted on 01-06-2016
We initially were booked for El Dorado Royale but was upgraded to Generations, this was our first experience with an AI. The place is stunning with a breathtaking view of the coastline! Our rooms was very spacious and the decor' was very modern with a touch of seaside! Every where we dined the food was beyond anything we could have expected. We are going back next year a second visit! The thing that stands for us is that the staff was very welcoming and accommodating from start to finish! If yo... Read more
from Saint Peters, Missouri
Submitted on 01-06-2016
Great place for a destination wedding because everything is so close together. Food was okay, could have been better. Everyday at the pool was a blast because of Fernando and Charlie! Drinks were cold and tasted good. The beach was very nice, the water was cool and the sand was warm. Rooms were outstanding and very clean. Cesar was the perfect butler and made sure everything was amazing. The maids were perfect and always left a special surprise on the bed. The view from the hotel room is a view ... Read more
from Wiltshire, England
Submitted on 06-06-2016
We were offered a move to this hotel from El Dorado Royale and we were so glad we accepted. The suites are amazing and nothing too much trouble for the staff. Our butler, Luis, was so attentive and made sure every day was the best it could be. The restaurants were great and there was no up at dawn to get a beach bed on the wonderful beach. Eva was there to keep you from getting thirsty after the beach activities. Despite being a family resort there were very few children - the downside was the e... Read more
from Boston
Submitted on 09-06-2016
Generations is an absolutely beautiful resort! We visited over Memorial Day weekend with another family. Everything was perfect from beginning to end. The restaurants were great! All of the workers were very attentive and friendly. Luis our butler was the best. Fernando was great too! My girls got their hair braided in the spa and the women working in the spa were very professional and nice. It was very clean. We spent most of our time at the pool. Mario was the best! He took care of ... Read more
from Calgary, Canada
Submitted on 09-06-2016
Cannot say enough good things about this place. We reserved this hotel for our Hindu and Sikh wedding in May 2016 after seeing amazing pictures. When we got there, we were not disappointed. We were taken care of from the start. As were all our guests (70 incl kids). The staff went above and beyond to take care of our vegetarian guests (approximately half of the party). One of the restaurants (Haab) actually made their entire menu vegetarian so that people could enjoy the food. For our wedding,... Read more
from Houston
Submitted on 09-06-2016
We were beyond happy when we arrived at this resort and we grew to love it more and more everyday. We spent a lot of time doing activities at the adults only sister resort El Dorado, but the accommodations at Generations were spectacular. The staff was always happy to help with our every need and they seemed genuinely thrilled to be there.One particular employee who stood out was Myuriel, she was our yoga and spin class instructor,she was so energetic and instructed the classes better than anyon... Read more
from Houston, Texas
Submitted on 10-06-2016
My stay at Generations exceeded my expectations. All of the people on this location of the resort were courteous, & accommodating. The restaurants were very nice & delicious. My waiter at breakfast even had the chef make me eggs benedict as a special order since the were not on the buffet.
from Glasgow, United Kingdom
Submitted on 11-06-2016
This was our first stay at Generations, we have previously stayed at El Dorado Royale 4 times and the Casitas once, the last time being June 2014. We walked through to Generations on this visit and it looked fanatastic, but very quiet, that could have been due to it just having recently opened. We had planned to go back to the Casitas in April 2015, but couldn't get booked so decided to book Genertaions as you are able to use the facilities at all. My only concern was that it was a family res... Read more
from
Submitted on 26-06-2016
Such an amazing time at this resort!!!! The staff is always so incredible, friendly, and helpful! Fernando and Erick were very welcoming and a wonderful animation team! They do their job very very well...every time I saw them they were engaging with the guests and always offering fun activities! The Eko Kids Club is so wonderful...great and safe place for children to play and enjoy being with other kids. Guadalupe and Mary were so sweet and friendly. I enjoyed meeting and interacting with them v... Read more
from Middletown, Delaware
Submitted on 26-06-2016
Just returned from a weeks stay at Generations Riviera Maya with my wife, daughter, son in law and 2 grandchildren. The room was a first floor swim out 2 bedroom unit and was absolutely perfect. The swim out was great we could sit on the lounge chairs on our swim out and listen to baby monitor while the kids napped! The kids loved the pool and beach and kids club also. The staff could not do enough for you and they were always asking what else could they get you. The food was phenomenal and the ... Read more
from
Submitted on 27-06-2016
There are no words to describe my experience with any of the resorts by karisma I've been to coloumbia, Jamaica but here was my best exirience. Beautiful warm sunny weather all week, constantly having needs my 16 member families need met and butler's and staff working day to day to make sure our stay was one to remember. To talk more in depth about this location the staff truly made the stay worth while. Luis and Bruno my building and families butlers for our week stay checked in with us almost ... Read more
from
Submitted on 28-06-2016
Just got back from an excellent vacation with 8 family members. Generations Resort was perfectly suited to our needs as they had family suites with a common living area and separate bedrooms. Service was exceptional as our Butlers, Luis and Jesus, kept in constant contact with us and were able to make any arrangements we need including last minute dinner reservations. Eva at the pool was just as attentive as our butlers were. She was always checking on us and has the sweetest smile on her fa... Read more
from Pasadena, Texas
Submitted on 30-06-2016
My husband and I came to visit this resort in October 2015 and decided we loved it so much we planned our wedding and came back in June along with 45 of our friends and family to get married on the generations pier! This resort is truly amazing, I have been to many places in Mexico and this by far tops any of them especially when compared to cleanliness, friendliness, food quality, pool quality and room quality! Let me start with the staff... They are so welcoming and go above and beyond to make... Read more
from Edmundston, Canada
Submitted on 02-07-2016
What a wonderful week we had there ! Everything was excellent ! Food, service, room, pool, beach... Having access to El Dorado resort for activities and restaurants and all, makes it even better. I recommend all the way !
from Los Angeles, California
Submitted on 05-07-2016
We had high expectations of this resort but it was just average. Generally the resort was short staffed on the days were were there and service took a long time. We had to always request for the rooms to be cleaned and some days it was not done till 4pm.
from Thiensville, Wisconsin
Submitted on 05-07-2016
This resort is amazing, kid friendly, and excellent gourmet all inclusive! Adults can also visit El Dorado Resort next door including all fabulous restaurants, spa, bars, and pools. We had a very special anniversary dinner at D'Italia - thank you to all team members at each resort. Special thanks to or Cesar and Vanessa - Butlers at Generations Riviera Maya, Armando one of our waiters, Dario Beach Butler, Ricardo at Casitas Sling Bar, Joanna and Janelly at Chefs Market, Alex our waiter at Jo... Read more
from Keller, Texas
Submitted on 06-07-2016
Thank you to Chef Daniol Barrios and Waiter Jesus Lopez of the Wine Kitchen. They prepared and served an excellent meal that had us wanting more. Chef's Barrios imagination is the kitchen is truly amazing with his culinary delights. Jesus gave us the VIP treatment and we appreciate the time and talents of the entire staff. Thank you so much for a wonderful experience.
from Austin, Texas
Submitted on 06-07-2016
We selected to have a family gathering at this resort, and we were more than impressed by every single detail that the staff took to make our stay memorable. Personalized attention from the Butlers, the staff attentive, responsive and trained to exceed all expectations. The hotel is now a favourite of ours, (we were there in December 2015, also reviewed that past stay). We will make this our choice Resort in the ever growing Riviera Maya, which has many international brand hotels. But when t... Read more
from
Submitted on 08-07-2016
This place is amazing! Luiz M. was fantastic, was always one step ahead in our requests. He made our vacation superb! During our stay at the cabanas, Eva was very attentive and always on top of our drinks. During our breakfast, Victor and Cornelio were great keeping us all together since we would all walk in at different times :). Great food! Wonderful service!
from Richmond, Virginia
Submitted on 09-07-2016
Everyone at Generations is nice and helpful. You have a question or need and they will help you. They only thing is if you have members at El Dorado you must wait to get transportation. Its not available every 15mins like they say.
from Madisonville
Submitted on 09-07-2016
This was our first time to Generations resort. We are Prestige members and absolutely love the Karisma resorts. Generations is a great resort for families that like a fun, activity filled resort. It's not necessarily the most quiet and peaceful resort, as there are numerous activities occurring throughout most of the day, lots of music, and a great pool bar! It's more of a high-energy, activity filled family resort. First off, The rooms are incredible. Very spacious with nice amenities. Our swi... Read more
from Saint Louis, Missouri
Submitted on 10-07-2016
I recently returned from a 7-day stay at Generations. I was traveling with 13 other people. My daughter and her new husband stayed at the Casitas while the remaining 12 of us stayed at Generations. I have previously stayed at El Dorado and El Dorado Casitas so I was familiar with the resorts. I am an Exotic member and was very impressed with our stay at Generations. From the moment we made the reservations, everything went like clockwork. Bruno, member services manager at Generations, and ... Read more
from
Submitted on 10-07-2016
Was staying in casitas and went over for a few meals. Just as good as Casitas and Royale. Staff are so amazing and helpful. Feel in love with the rooftop and am now planning my wedding there. The view is breath taking! So very excited to go back and be in such a paradise!
from
Submitted on 12-07-2016
This vacation was wonderful!! We wanted to stay longer. When you stay at Generations you have access to all three connected "sister" resorts. You don't have to leave one to go to the next, it's all connected. You can eat at any restaurant at all 3 resorts. The food is amazing!!! There are no hidden fees or tips expected, however, if you tip the beach waiters they come back to you more quickly. The staff is very kind and helpful. Highly recommend this resort. We only wished we had booked a longer... Read more
from Berkeley, CA
Submitted on 12-07-2016
My husband and I stayed at the El Dorado Casitas for a week in June. We opted to have our wedding and additional cocktail parties at Generations Riviera Maya because kids would be joining (Generations is family-friendly and El Dorado is adults-only). Most of our guests stayed at El Dorado Royale and some stayed at Generations. If you‚??re a low-maintenance guest looking to simply vacation/relax without much planning/coordination and do not mind walking, I would recommend this resort. Overall, th... Read more
from Stockport, United Kingdom
Submitted on 13-07-2016
We stayed here for 5 nights after spending 9 nights at the Azul Fives further along the coast. We'd been offered to spend the remainder of our holiday at this hotel so we could sample another Karisma property. I actually suspect the Azul Fives was full and wanted our room, but we were willing to give it a try based upon the brand reputation. At first we were a little hesitant as its a different hotel to the Fives. It's much more compact and is beach front based rather than complex based, but af... Read more
from
Submitted on 17-07-2016
We highly recommend Generations Resort for a fun and relaxing family vacation. The food, drinks, activities, and hotel were amazing. We loved the pool outside our room (2nd floor) and the outdoor shower. The employees were outgoing, helpful, and went out of their way to help everyone in our family have a great vacation. The gentleman who ran the pool activities-Charlie & Eric deserve special props for their enthusiasm and friendliness-from beach volleyball to the foam party to water polo-the... Read more
from Midland, Texas
Submitted on 17-07-2016
Everything was fantastic! Swimming at the resort in the ocean could have been a little better but the ocean was rough. Many attractions close by was wonderful. Will definitely return! The food was wonderful and hydration was easy for children and adults.
from
Submitted on 18-07-2016
We just returned from Generations Riviera Maya and I can't speak any higher of this resort. Our rooms were amazing! The food was always delicious. The staff do their best to make your vacation the best ever! The entertainment staff were so much fun! We really enjoyed aqua aerobics amd stretching with Charlie! He really has that personality that gets you motivated and he's tons of fun. Erick and and Yadira were so cool too and we had many laughs with all of them!
from Dallas, Texas
Submitted on 18-07-2016
A nice get away Resort. We would definitely go back! It felt like a nice secluded area. Great for mental healing. Their hospitality was great. The people there always attending to their guests needs. Rooms always clean good buffet. The only thing is not to much going on for children under 7. Hopefully the Nickoledeon park next year will make it better for the kiddies.
from Fort Thomas
Submitted on 18-07-2016
We had a wonderful time! Right away we were impressed with the food at the chefs market while we were waiting for our room. Having a gluten free section is so appreciated and the fresh meat and or seafood choices are great! When we got to our room we were very impressed. We brought our 3 children, 10,7 and 3. There was more than enough room to fit us comfortably and the outside shower, bath, view, everything was incredible! Paulina was fabulous! Paulina I'd love to hang out with you! Too bad so ... Read more
from Delaware
Submitted on 19-07-2016
So we chose this hotel because our travel agent suggested it. After we read the reviews we were in. But I have to tell you. Those reviews aren't exactly what our experience was. We were shuttled to Generations from the airport. No issues. Shuttle dropped us off. No one was waiting when we arrived. So we waited. And waited. Finally someone directed us to the lobby to check in. It was quick. No welcome drink. We were up sold a room "special offer" right off the bat. Interesting because our agent ... Read more
from Graham, Washington
Submitted on 22-07-2016
The staff was very friendly & helpful. The rooms were spacious luxurious. We ate at the Jade resturant more nights because of the food & Geronimo. Great waiter!! The staff by the pool was surperb. Plenty activities around this resort. Will come back ‚?ľÔł?ū???
from Wildomar, California
Submitted on 22-07-2016
Everything you ever dreamed about for a great vacation is at Riviera Maya. You will not be disappointed. That was my first trip to Riviera Maya (Generations) but it will not be my last. I heard the Casitas is a must. Or El Dorado. So many choices . I can't wait to go back.
from
Submitted on 25-07-2016
This vacation was a first class getaway. The food was outstanding. Delicious and geared to everyone who appreciates gourmet cuisine. Get ready foodies!! The room accommodations were modern and beautiful in design. The entertainment crew, Charlie and Eric, had great energy and kept the activities fun and stimulating, from beach volleyball to pool volleyball to bingo to water polo to fruit carving to salsa lessons poolside, there is something for everyone. The evening entertainment was very fun... Read more
from
Submitted on 25-07-2016
It was incredible... amazing...fantastic... at least once a week we look back at the pictures and dream away. We were pampered like a King and Queen. The butler-service was excellent. The food was superb. I hope we can go back someday. I recommand this hotel to everyone who needs a relaxing holiday!!!!
from Austin, Texas
Submitted on 25-07-2016
This resort was perfect for our group, which consisted of myself, husband, 2 & 4 year old daughters, parents, brother, and sister (with her 2, 8 and 14 year old). Everyone had an amazing time and we all agreed we'll be back. We had several room types and I don't believe you can choose wrong. Even the most basic room is large and has a fantastic ocean view. In the past I have not enjoyed swim out rooms so opted for a higher up view, but my sister had one and it was the best model I've seen. I w... Read more
from Overland Park, Kansas
Submitted on 26-07-2016
I was impressed with my swim up room! So big, very comfortable bed and the A/C worked great! I did have a little problem with the A/C the first day but they came right away and took care of it pronto! Which was very important because it was very hot. My room was spotless and smelled nice the whole time. All of the staff were so helpful and kind. Room service was timely & good. The pool was very active and the people all seemed super happy.
from Blyth, United Kingdom
Submitted on 26-07-2016
Hotel compact and clean , staff fantastic especially cornelio and victor at breakfast and Dario on the beach , first week great settled in fine , beach great , sun sea and sand , then it happened both myself and my wife struck down with the most horrendous tummy trouble which resulted in three days bed ridden and no appetite for the rest of our stay , was it to much sun , food , alcohol we are asked , no it's food poisoning which we are still suffering from two weeks later although the diarrhoea... Read more
from
Submitted on 27-07-2016
Amazing service at this luxury resort. We felt pampered the entire time. The butler service was great, the room and bathroom were enormous, modern, and clean, and the swim out balcony into the main pool was unbeatable. The beach is unusable though. Too much seaweed and the cement barriers are an eye sore. Every meal was amazing. The food really is gourmet, not your typical all-inclusive at all. Highly recommend!
from Corsicana
Submitted on 27-07-2016
This hotel was amazing! The rooms were great, and the view was incredible! The staff was great too! My boys spent the whole trip hanging with Charlie and Eric from the entertainment crew! They played beach and pool volleyball, polo, snorkeled, and had a ton of pool, cooking, and dance activities.
from Yonkers
Submitted on 28-07-2016
I stayed at this resort last year for my cousins wedding and it was an absolutely amazing experience. The staff is very friendly and attentive, the food was delicious and the tequila kept flowing! Loved the 24 hour room service and mini pool off my room. The room was gorgeous and spacious with a full shower and jacuzzi tub in the bathroom. We enjoyed some of the daily scheduled activities like water aerobics and volleyball. I could go on and on but the point is, you'll love this all inclusive re... Read more
from Merion Station, Pennsylvania
Submitted on 28-07-2016
It was with some trepidation that four of us, grandparents all, booked Generations with no children joining us. Although it is certainly more active and noisier than Casitas, it was, all in all, a wonderful trip. To begin, we were upgraded to a swim up room in Building 20. This is the building furthest from the main active pool, and it was wonderful. The room itself is huge, modern, clean and comfortable. The two lounge chairs on the ledge of the pool outside of our room became our "go to" place... Read more
from Saint John, Indiana
Submitted on 29-07-2016
I didn't know who my butlers were for two days my door was missing when I got there and my keys didn't work for 3 days and had the same room last year and had the same problem had to make at lest 10 trips to the butler station to get keys maid ever time I went somewhere with my butlers in carts they never picked us up we had to walk back after waiting for a least 30 -40 minutes the only reason I would come back is because of Bruno he is owsome
from Kingston
Submitted on 01-08-2016
Our family of 3 (parents and one 7 year old) spent 1 week at Generations in January/February. We are reasonably experienced travellers as we generally go on at least one ‚??get away from Canadian winter for a week‚?? major trip per year ‚?? usually to a resort or on a cruise. Overall, we had a good time at Generations, but, being detail-oriented planners, we thought we would share our experiences here- including some oddly inconsistent ones. Arrival: We did book a package with an airline,... Read more
from Spring Hill, Tennessee
Submitted on 01-08-2016
I just returned from staying at Generations in the Mayan Riviera. We took our family of 6 there for vacation this year. My first impression was dismal. Our rooms were not ready because we arrived quite early so we decided to head down to the beach. We were sorely disappointed. To me it literally looked like they had dumped part of a construction site into the ocean. There were huge concrete....I don't even know what you'd call them...things all lining the ocean about a hundred yards out. Then ab... Read more
from Westfield, New Jersey
Submitted on 02-08-2016
Wonderful resort . Stayed the last week in July. After some trouble checking in, the butler team of Andres and Cesar made our trip one we won't forget. Service was wonderful . Charlie and Eric kept the activities at the pool fun and interesting . One complaint is that only 3 of the 15 restaurants on the property are family friendly.
from Barrie, Canada
Submitted on 02-08-2016
We had Wonderful dinner at the Wine Kitchen in June/16 while staying next door at El Dorado.The food was amazing as always and a our servers Miguel(who was a fairly new employee ) took the very best care of us possible . We dinner at Jade the following night and it's food also maintains the same high standards we have had in the past at this resort. Will we return? You bet! Larry and Lynn Canada
from Houston, Texas
Submitted on 02-08-2016
We arrived on July 27 and stayed until August 1. We were greeted be very friendly staff, and we were offered a room upgrade for a little bit extra. They dropped us off at the butler's room, but we were confused about how to get to the room. Once we got there, we loved it since it was right next to the pool. The beach was disappointing because there was ugly looking concrete blocks lined up in the water along the shore. However, the cabanas on the beach were nice and comfortable. The staff on the... Read more
from Fort Payne, Alabama
Submitted on 04-08-2016
We stayed at Generations Riviera Maya for our summer vacation with 2 older teen sons and their girlfriends and our 9 year old son. We were able to book 3 rooms that adjoined by a main foyer. This is wonderful for a large group that needs to be together but still have some privacy. It was a relaxing place to stay, not supercrowded but plenty of activities to keep you busy. All-inclusive drinks were wonderful - not watered down. Food was delicious. My only critique is I would have liked to have a ... Read more
from flyingirish
Submitted on 04-08-2016
I am still here at the resort and have never written a review before but spend could t less hours sifting through them to decide on where to go and what to expect. I will write a more in depth review later but thought I'd try to put some minds at ease. Food great (for a resort) nothing I've had was life changing but all good and better than other ai I have been to. (Dreams tulum, riu palace cabo, Aventura spa palace, dreams riviera cancun, iberostar tucan). I am asked at every meal if we have fo... Read more
from San Antonio, Texas
Submitted on 04-08-2016
we were moved here from our other hotel because of problems. but anyway. we were thankful to be moved here. when we walked into our rooms and saw the set up and the beautiful ocean view it made all the trouble worth it. we spent the rest of our week here we LOVED it. the Butlers are awesome, I wish i wasnt so bad at remembering names, but they really went above and beyond to help especially when i hurt my knee. the bellboys work really hard,and the housekeeper keep the room immaculate and leave ... Read more
from
Submitted on 05-08-2016
My husband and I took our 1st trip together without kids to celebrate our 22nd anniversary. The staff at Generations made our trip amazing! The room was huge, the food was great, the view was beautiful, but what really made this trip was the people, the staff! The butlers- Francisco arranged an amazing sunset beach dinner for our anniversary and surprised us with champagne and dessert in our room after. He helped us work with Loma Travel to arrange outings and gave honest recommendations on ... Read more
from Lee's Summit, Missouri
Submitted on 05-08-2016
We stayed in the basic suite with two adults and two children. The view was amazing and the rooms were very spacious. We will definitely consider returning to this resort in the future. The kids had an amazing time and loved the kids club. The butlers were very helpful and answered any and all questions that we had. My husband and I scheduled a deep tissue couples massage. It was wonderful and I would highly recommend it! There was a variety of menu options along with a children's menu. ... Read more
from Sacramento, California
Submitted on 07-08-2016
Our family of 12 stayed here for a once-in-a-life-time family vacation. Ages in our party varied from 72 to 7 so you can imagine the varied personalities and travel styles! Two of the primary reasons we stayed at this resort was because 1. a family member is a member of Karisma Resorts (e.g. timeshare owner) and 2. we had 2 minors in our party so the all adult Karisma properties we're a no-go. First off let me say that the hotel facilities are beautiful, very clean and the staff friendly. Also... Read more
from
Submitted on 08-08-2016
Nine of the family went for vacation this summer. The accommodations are top notch. The only complaints I could make there is that it is very noisy. Other guests walking above you, people moving furniture at all hours, and construction noise was annoying. The beach is pretty underwhelming if that is your thing. very narrow, and they resort has built a somewhat unsightly breakwater from concrete blocks just offshore. The bars are great, and the pool is amazing. The restaurants on this propert... Read more
from Kenosha, Wisconsin
Submitted on 09-08-2016
This was our second time at Generations and we are already planning our next trip there. Amazing staff and service. Great food!!!! Fun family activities all day and very kid friendly! The resort is beautiful and extremely clean!!!! Feels like home!!!!!
from Denver, Colorado
Submitted on 09-08-2016
So much to say about this incredible place! I'll start with our room: Breathtaking. We were upgraded to a two bedroom suite that overlooked the turquoise waters and fascinating man made reef. Everything is new and modern, outstanding a/c that truly gets as cold as you would prefer (if you do Mexico a lot you know this is rarely the case!) well laid out, with attention to every detail. Both rooms had balconies, jetted soaker tubs as well as walk in showers-and the master had an additional outdo... Read more
from Inwood, New York
Submitted on 10-08-2016
Family friendly. The staff is great, friendly and hard working. There are different restaurants on the premises but the food is OK. The resort is beautiful, very clean and very big. Our family had a great time
from
Submitted on 10-08-2016
Just wanted to give feedback on Wine Kitchen. We stayed at El Dorado and walked over to Generations. Jade was recommended but they were struggling that night with staffing and couldn't seat us at our reservation time. (NBD, things happen). We walked up to Wine Kitchen where we were seated immediately. The service there was exactly what I have come to expect from exotic properties.....superb! Our waiter Edgar Geronimo was as good as it gets. Totally professional, personable, knowledgeable, and ... Read more
from
Submitted on 11-08-2016
I want to give share the great time we had in Generations. This is a new resort with the all inclusive. We love it. Am for sure you will! There is a lot of things you and the family can do. We had a butler name it Andres. He is the best butler I ever had. Went I go back I will ask for him again. He was on top of everything. He had my children happy. My children love him. He always hay a new surprise for them as well for me and my husband. Every evening he put a small surprise on the bed or in ... Read more
from Fremont, Nebraska
Submitted on 11-08-2016
Upon arrival we entered an odd check in building that was dark and a bit unwelcoming, though the two employees were friendly, it just felt strange. We then made a trip via golf cart through a smelly mangrove forest (or what was left of the forest).Once we got to our rooms we were pleasantly surprised by our lovely, clean and spacious rooms with perfect ocean views.We quickly found the staff to be completely unable to understand English so when we needed something like extra towels, no one unders... Read more
from
Submitted on 11-08-2016
My husband and I typically vacation at adults-only AI resorts. However, on this trip we joined our friends who have a 10, 13 and 18 year old. This is a terrific resort for families. The grounds are compact so you can't wander too far and there is plenty of opportunity for activity (basketball, ping pong, volleyball, etc.) The rooms were the best we have experienced, better than all of the Secrets and Excellence resorts. All rooms have a direct ocean view and many have access to an affinity p... Read more
from
Submitted on 12-08-2016
My husband and I stay at generation maya and we did have a lot of experiment with wine kitchen we did love the services beginning with walking in and no reservations need it. The staffs was great our waiter was Jesus and off course not just the best waiter he was a great photographer he made us feel so comfortable,I try the octopus for the appetizer and for entrée salmon it was the most delicious meal that I could try my husband have the Mahi Mahi for appetizers and the chicken for entrée was... Read more
from
Submitted on 14-08-2016
We just spent 4 days at the amazing Generations Riviera Maya. Usually i dont do such long reviews unless the experience is outstanding as it was the case in this hotel. When we arrived at the hotel (booked thorugh an agency) they gave us a very nice room BUT it was without one of the best features in the hotel (pool in the balcony). We asked our butler Andres to help us since the agency messed up and Andres together with Pilar and Gabriel (general manager of the hotel) helped us right away and ... Read more
from
Submitted on 14-08-2016
We chose to stay at Generations Riviera Maya after a search for Gourmet Resorts where good fresh food is the focus. We chose a swim up one bedroom w/ jacuzzi tub. EXTREMELY impressed with the room and service from the butlers who had a desk just outside our room. The room (2 adjoining rooms actually) consisted of one room with a nice couch and TV that was large enough for 2 kids to sleep on, a full size kitchen table, a kitchenette with a full size fridge and a half bath. The bedroom had a very ... Read more
from California
Submitted on 15-08-2016
This is one of the best resorts we been to. All the family love it. The reception is big but not many things you can do there. Just to get in or going out of the resort. They took us to the rooms we stop it at the butler lounge. it¬īs beautiful!! Right there we meet out butler Andres. He received us with a big smile and took us to the chef market restaurant because the room was not ready. After 2 pm he came back to took us to our room. The room was beautiful and the biggest room I had in va... Read more
from
Submitted on 15-08-2016
We visit Generations Riviera Maya for our honeymoon, and I can say it was the best vacation ever we have had. The staff is amazing, everybody always smiling, but definitely I have to mention the people Who make this experience magic.. We have the best atention in the candle light dinner we buy with Ricardo, special thanks to the hostess in Chef Market (sorry, don't remember her name), our maid Teresita was great, there's always people cleaning and working hard in the hallways, but the person Who... Read more
from Alton, Illinois
Submitted on 16-08-2016
This resort was great. Friendly staff everywhere we went. The resteraunts were fantastic. The pool was great as well as the pool bar. Rooms are very clean and the butlers were great and very helpful with all of our needs.
from San Luis Obispo, California
Submitted on 06-09-2016
Everything was about our stay was wonderful. My husband and I had such an amazing time. The hotel was beautiful & weather was wonderful! Everyone was so friendly and helpful. We had the BEST BUTLER EVER- Victor Figueroa! We can't say enough nice things about him. We felt so spoiled- he was Attentive, friendly, and prompt & he had great recommendations!! He made our already amazing vacation that much better. Highly recommend vacationing here if you are wanting to have fun & relax! We are alread... Read more
from Saint Louis, Missouri
Submitted on 07-09-2016
What a lovely resort; our favorite in Mexico. The pools on every balcony set the resort apart for our large family--14 people from my 5 year old niece to my 77 year old mother. The teenagers and the kids loved swimming from room to room. Several in our group did Yoga each morning on the pier over the waves with magical Mariam. She was so inspiring and fun! Her Zumba class was great too. We thoroughly enjoyed the mystery 'panic rooms' and our butlers bent over backwards to make our vacation ... Read more
from
Submitted on 08-09-2016
The good: Full service as advertised. Butlers were very helpful when needed. Stroller, crib, and all the baby amenities were provided. Staff was friendly and very helpful. Room was spacious and luxurious with living room, and full bathroom including shower and jacuzzi. All restaurants were very nice about the fact that we had a small child, multiple times we couldn't finish our meal and the restaurant sent the rest of our courses to our room without any issue. I would say the food overall was ab... Read more
from San Francisco, California
Submitted on 08-09-2016
My boyfriend and entire family traveled to Generations Riviera Maya last month. We stayed in a 3 bedroom with swim up infinity pool. This was the BEST vacation of my life. I can‚??t thank Jennifer Doncsecz at VIP Vacations enough for her guidance in planning this family vacation. Our rooms were huge! There was a full kitchen, dining room, and 3 ¬Ĺ bathrooms. For the 6 of us, we had more than enough room. The aroma therapy selection and pillow menus were beyond amazing and everyone in my famil... Read more
from
Submitted on 08-09-2016
Wow!!! the first word to describe the amazing time me and my family had at this place. Everything was fabulous the staff was great, the place is out of this world. We had the opportunity to meet Victor Figueroa!! He was gentile,respectful and great helper any question we had he was there to assist. Thank you so much for being so amazing we are creating good memories and highly will recommend this place to Family and Friends!!!!
from Pittsburgh, Pennsylvania
Submitted on 10-09-2016
There's no way not to rate this hotel well. It's just over and above anything I've been to. It has some downsides, which I will enumerate, but they really do cater to your every need here. The pools in the place are phenom. They're salt water pools, so no harsh chemicals, and there are plenty of areas for small kids to play. The swim out rooms are great, and the infinity pool balconies are a close second. The beach is fine. Some people complained about the seaweed, but it's across from a cora... Read more
from Havre, Montana
Submitted on 12-09-2016
Top notch service from the moment we arrived to the last ride to the shuttle. We had our wedding there and the special events employees were amazing. I couldn't have asked for a better place to host my wedding. It was great for the kids as well. We felt very safe on the resort property.
from Abingdon, England, United Kingdom
Submitted on 14-09-2016
It has taken me a few weeks to write this review as I think it has been an important one for me. I have recognised that I am privileged to be able to travel the world and visit some amazing and beautiful places. It annoys me when I read such negative feedback from selfish and small minded people who only look at themselves and not the bigger picture‚?¶ Generations Riviera Maya by Karisma. What an amazing place. It is one of the most accommodating hotels we have been to. The food is amazing, ... Read more
from
Submitted on 16-09-2016
i've been here two times, and every time the service is amazing. there was never a time when i was without. if i needed anything Luiz was there. it's nice to see a young man treat his guests the way he does. very respectful and kind.
from Oshawa, Canada
Submitted on 17-09-2016
Our family had a great time ,7 of us. The service was the thing that impressed us the most. Whenever we needed anything they where there. The service at our meals was great from Esther, Cornelio and Armando. We probably missed the other staff and are sorry if we forgot your names. The pool bar was our place we had the best margaritas that we have ever had. Thanks to David and our pool guy Cesare. Luiz was our butler and we want to thank him for everything. Lastly we would like to also thank Dav... Read more
from New York City, New York
Submitted on 18-09-2016
Great service. We love this place. You have everything in one place. The people are so nice with everyone. They are always smiling and saying HOLA!! And Excellente!! We had 2 butlers Cesar and Andres. My wife loves them. They always there helping you and doing extra things. This is the best place I have visit so far.
from Minneapolis, Minnesota
Submitted on 18-09-2016
I traveled to Generations with my 16y and 11y daughters. I don't have a lot of new information to add to the other very positive reviews. We had a little problem with our room when we arrived but the resort sorted it out and gave us a spectacular corner room on the 3rd floor. I think the problem was crated by our travel agent and not the resort. To Generation's credit they worked with me to get us a different room we loved it! Everyone was so kind to my kids. Our butler, Andres, was wonderful a... Read more
from Houston, Texas
Submitted on 21-09-2016
I'm really late in getting my review up, but my family stayed at Generations in July. We had a FABULOUS time! I was a little skeptical when my travel agent recommended it because several of the reviews I read talked about how the resorts caters to parents with young children. We were traveling with a 12, 18, 19 and 21-year old so I was a little concerned. I had nothing to be concerned about! As it turned out, we spent all of our time in the pool. They had water volleyball, water polo, swim ... Read more
from Thelwall, United Kingdom
Submitted on 23-09-2016
We stayed here in July for two weeks with my husband and 14 year old daughter. We had an amazing stay here. From the moment we arrived we were greeted with smiles and attentive service. We stayed on the top floor in a one bed suite and had wonderful views of the ocean, our room was extremely spacious and a lovely turn down service in the evening, so lovely to come back too. We found the food excellent in all of the restaurants. The buffet breakfast was lovely, everything fresh and the servi... Read more
from
Submitted on 24-09-2016
We stayed at Generations for the first time this year and had an amazing time! The pool was great, ocean was always clean (not that we would mind the seaweed), swim up bar was always stocked, the restaurants were amazing! Overall the service was amazing and I would like to mention Charlie, Paco, Fransico, Beto, and all the butlers that I leaving out were amazing!! Always checking in to see if we needed anything and no request was to big or small. Thanks Charlie and Paco for the pool volley b... Read more
from Marysville, Ohio
Submitted on 24-09-2016
We traded our timeshare to stay here for our honeymoon (with no kids) and had a great time! Great pool, great drinks, amazing food! We frequently went to the adults only side for dinner or drinks. It's a nice walk, shuttle ride, or just call your awesome butler for a ride! Everyone was so nice and we have no complaints!
from McMinnville, Tennessee
Submitted on 25-09-2016
Brand new, spacious, modern, clean rooms. Staff are extremely friendly & helpful, know you by name, learn your needs (or wants) and take care of them without asking after the first day. Ocean is warm & clear, pool is clean & relaxed, cabanas on the beach and the pool are wonderfully appointed, butler service is exceptionally personal, food is very good. No complaints. This is my first all-inclusive experience, and I'm not a stranger to the Ritz or Four Seasons on many travels. This hotel la... Read more
from Houston, Texas
Submitted on 26-09-2016
The beach butlers- Liliana, Cesar, and Abner were the best. We took our afternoon naps on their beautiful beach bed. They were so much fun to be around, at the end of the week it was like we were leaving family. These three are a great reason to make this an annual vacation spot.
from United Kingdom
Submitted on 27-09-2016
We overall absolutely loved our 11 night stay here, but like any holiday there were a few hurdles along the way. If you're after gourmet food, great rooms, good kids facilities then this place is brilliant. Entertainment wise I was disappointed, I felt more effort could be put in. Our son is 3 and loved the kids club, and the ladies there seemed very welcoming and food with the children. Our only real negative was that we had a disappointing experience with our Butler Caesar. I don't know if... Read more
from Toronto, Canada
Submitted on 28-09-2016
My wife and I stayed 8 days at Generations Riviera Maya for our honey moon. September 18-25. We arrived and first met Beto our butler. The service from Beto provided was certainly exceptional throughout our entire vacation. He checked in with us often to see how's everything and if we needed anything. We later met Luis he was great as well! We got upgraded to a suite with a swim up. Suite was fabulous. Room was modern. Food was good. Staying at generations you are able to eat and use the facilit... Read more
from Balaton, Mn.
Submitted on 29-09-2016
Everyone was so friendly. Not busy so we enjoyed the quiet. The maids did an excellent job cleaning. We always had beach towels. Our butler , Victor, was great. We had flowers and wine from him, Such a nice surprise.
from Mankato, Minnesota
Submitted on 29-09-2016
I loved Generations Riviera Maya. The all-butler suites were STUNNING! The service impeccable & the food was so delicious!! The beach has soft sand & there is plenty of activities around the resort, including an Escape Room. The swim out rooms are breath-taking & the ability to group 3 rooms together gives large families a lot of flexibility.
from East Texas
Submitted on 01-10-2016
Writing this review on our last night so that I don't forget anything. What an amazing place. And the service.......INCREDIBLE!!! My thanks to our team, Andres, Victor and Paulina. Without them.....it wouldn't have been nearly as fabulous!!! Victor was everywhere with his trusty clipboard. He always knew what we needed and where we should be. He would even collect our purchases and run them up to our room if we wanted to stay by the pool. I don't think more than an hour went by before he would... Read more
from Monument, Colorado
Submitted on 02-10-2016
The staff was superb, the food was great in all the restaurants. Lunch in the Chef's Table was OK. Massages at the Spa were great. Can't say enough about the staff and how professional and courteous they we're.
from
Submitted on 02-10-2016
This place is so great I just don't no where to start!! Upon arrival we were greeted with champagne and orange juice for our little boy. Super friendly guys on reception. We were then taken to our room and introduced to our butler. The room was fab, spacious, clean and great views of the beautiful sea and hotels pool. The room even had a jacuzzi!! The pool was great for our little boy, he particularly liked the swim up bar where he would often chat away to his favourite member of the bar staff... Read more
from Oshawa, Canada
Submitted on 02-10-2016
What an incredible resort with fantastic service and awesome food, our Bulter's Francesco and Luiz provided us with great service from the time that we arrived until we left. David the Food & Beverage Manager made sure our family's needs were looked after with all of the restaurants providing fantastic food quality and service. All of our servers David at the Pool bar, Ceasar, Ester, Armado, Daniel and Melky provided our family of seven fantastic service during our stay. Another special to... Read more
from
Submitted on 02-10-2016
I want to say thank you to all the staff. They made a really great job, especially to the butlers Jesus y Luis. My expectations were exceeded. The caribean is beatiful, Im gonna come back as soon as posible!!
from Nacogdoches, Texas
Submitted on 04-10-2016
A group of 26 of us travelled to Generations for five days to celebrate a friends 60th birthday We arrived at the airport with organized and friendly limo service waiting. Upon reaching the hotel, the most gracious organizers (Butlers) attended to our every need for the duration of our stay. I can't express what a dynamic team--Andres, Paulina, and Victor--make. There was never a moment that they were not available, and seemed to magically appear as guardians, always making sure you were enjo... Read more
from Philadelphia, Pennsylvania
Submitted on 04-10-2016
My husband and I are staying at the El Dorado Casitas which is connected to generations. We come over to generations every morning to partake in their breakfast buffet which is outstanding .we also tried their lunch buffet which was equally as good. Generations is a family resort but we also see lots of couples here. The resort itself is amazing only downside is hard to get into water lots of rocks. The staff and waiters are so very kind and outgoing and we had the pleasure of meeting Charlie an... Read more
from Texas
Submitted on 05-10-2016
This was our first experience for an all inclusive resort. WOW! We joined some great people to celebrate a birthday. Our butlers-Paulina, Victor and Andres were "over the Top". Thank you! The food was excellent. This is definitely a resort for future visits.
from Kingwood, Texas, United States
Submitted on 06-10-2016
Check in was a bad experience. Tried to upgrade me to what I already purchased and then when they realized I was right, room wasn't ready til 5pm. Food was average and service was slow and average for such a fine looking resort. Room service is slow. The best food is by the pool and in the wine restaurant. Room was great once we got it. Would not come back to this resort unfortunately. I think there is better service, food and amenities out there for the price.
from Union City, California
Submitted on 06-10-2016
I would most definitely come back and stay here again! Luis our butler was awesome and the pool was awesome!! I loved every minute of our trip and choose to stay here again. The food was great quality as well!! Everything was amazing service!!
from New Jersey
Submitted on 08-10-2016
We had a Great time at generations, staff is amazing with A+ service... We had LUIZ as our day butler as he went above & beyond to make sure we had all activities planned along with a special candle light dinner on the beach. Thank you to all the staff for all your services.
from Independence, Missouri
Submitted on 08-10-2016
Perfect resort to vacation in! We went to a wedding and everything was awesome! All the staff was exceptional! Seriously I can't think of one thing to complain about.. Will be back and I never heard any other guest complain about anything!! Great Service All around!!
from
Submitted on 08-10-2016
Great experience. We had amazing butlers Luiz, Jesus and David who made our experience at the resort fulfilling. Their attention to detail for our group was the main factor that made for a unique experience.
from Irvine, California
Submitted on 09-10-2016
We had a marvelous time. Wow! The resort facility and amenities were superb but most importantly, the people working there made our stay a once in a lifetime memory...Our butlers Luiz and Jesus not only met our needs but anticipated and exceeded our expectations. Claudia and Ceci helped us with prearrival and arrival and were so kind and resourceful. The activities staff especially Paco and Charlie made our days and nights so fun. Our beach and pool servers Liliana, Abner and Cesar were so atten... Read more
from
Submitted on 09-10-2016
When my wife and I decided to come to the Generations Riveria Maya Resort for our honeymoon, all we had to go off of were reviews and YouTube clips, so we decided to do our own review after spending a week at the resort. To say that we loved our time here would be a major understatement. We were put into contact with the Lomas transportation service by the staff at Generations and they did not disappoint. As soon as we got off the plane and got our luggage, we were met by the gentleman who was... Read more
from San Francisco, California
Submitted on 13-10-2016
My family and friends had our best ever trip to mexico. The staff was extremely friendly and helpful. The resort met and exceeded all of our needs. Can't wait to book another trip to generations. My kids have been to at least 5 different resorts and this by far their best time ever. My brother's wedding was an absolute success. My wife had a great time and she can't wait to come back. The food was excellent even at midnight from room service. Every waiter was always polite and friendly. The only... Read more
from Upper Marlboro, Maryland
Submitted on 14-10-2016
This hotel was nice as advertised. We had a swim out suite and my family and I really enjoyed it! The food at the restaurants was sub par in my opinion. Most of the time we had to wait several minutes to be seated, when there were only 5-6 people in the entire restaurant. Also service was very slow for the restaurant to be so empty. There is not a lot going on nightly except for the show they have. This is a place for total relaxation and chilling. If you are looking to party and hang o... Read more
from
Submitted on 14-10-2016
The warmth and genuineness of the staff was the best part of the stay. Everyone tried very hard to accommodate all of our wishes. We ended up spending a fair bit of time at the adjoining kids-free resort. The pools were better at the El Dorado. I would definitively recommend going in the off season.
from Middletown, Delaware
Submitted on 14-10-2016
The staff (Andres, Victor, Israel, Luis, Claudia, Paulina, Pilar) made our stay at the resort and our wedding anniversary a memorable event. This was not our first stay, however the cleanliness of the accomodations, the wide selection of first class restaurants, variety of excellent cuisine and outstanding professional service gave us new experiences we will treasure always. Looking forward to next year. George & Angela
from
Submitted on 14-10-2016
W celebrated our wedding anniversary with a dinner in The Wine Kitchen at this resort. The setting was exquisite, the food delicious and the service outstanding. Our waiter, Jesus, the wine sommelier and restaurant manager, Enrique, chefs Daniel and Felipe (and all those behind the scenes) made the night extra special and helped us to make a memory we will long remember and always treasure. Muchas Gracias George and Angela.
from San Francisco
Submitted on 16-10-2016
Deciding to have our wedding at Generations was probably one of the best and smartest decisions we have ever made. We stayed at GRM last March when we were wedding venue shopping and we ended up canceling all our other appointments because we loved it here, THAT MUCH! We stayed at Generations from September 30-October 8, 2016. Alongside the gorgeous views, amazing food and having 2 additional resorts for your enjoyment, our wedding would have not been made possible without the amazing staff an... Read more
from San Diego, California
Submitted on 17-10-2016
It was an amazing First Family Vacation for our 1 year old baby Mathias. We have stayd many times at casitas, but now with a baby we stay at Generations and as expected...Everything was excellent!! Our butlers Luiz, Jesus, we're always checking if we needed something. All the people who work here are amazing. Paulina, Ebner, Cornelio,Beto Enrique, Mary, Noemi,Guadalupe from Kids club. All the people from the pool and beach, the waiters and Hostess from all the restaurants and the people who k... Read more
from Seattle
Submitted on 17-10-2016
We had always avoided all-inclusive resorts. In fact, we tend to avoid resorts all together. This is not the way I want to travel. My fear was that staying at an all-inclusive would tie me to one property and I would not get any sense of the local area or cuisine. That opinion has not changed since my stay at Generations Riviera Maya! However, we had to go there for a wedding, so we were stuck. It was expensive (the "discounted" group rate for our room was about $450 USD/night) and we could ... Read more
from
Submitted on 17-10-2016
My GF and I were looking for a simple, stress-free get away that has been needed for years! This is my first time out of the country and I was a bit nervous at first not knowing what to expect from an all-inclusive resort. From now on, I will always travel all inclusive, and I also plan to visit more Karisma resorts just based on this experience! Before we booked our trip here we read a lot of reviews and gathered a lot of information. I hope my review helps you! Beach/Pool: The beach was awes... Read more
from Jerusalem, Yerushalayim, Israel
Submitted on 17-10-2016
Where do I start? The accommodation are great, food is wonderful - everything top notch! My 2 years old toddler was so happy at the kids club, she had her birthday during our stay and the staff filled our room wirh baloons, happy birthday sign and a birthday cake without us even mentioning it. service is over the top, everyone are so nice! Will definitely recommend my friends to come here, worth every dólar.
from Mantoloking, New Jersey
Submitted on 19-10-2016
We enjoyed our stay for many reasons. Especially we would like to compliment Butler Luiz for his extra care for our needs on a daily basis. Server Esther in Chefs Market was outstanding. After the first day she knew our drinks, etc. without asking (party of four). Every employee was polite, cheerful and helpful. Our accommodations were excellent. As was the cleanliness of the entire facility. This is great place for a family vacation. V and M from the Jersey Shore
from Stoke-on-Trent, United Kingdom
Submitted on 20-10-2016
My husband and I are in this hotel at present and just can't wait till we get home to let everyone out there know that this is the hotel to come to if you value service that's second to none. On top of all the other beautiful aspects of being here (see my other rave reviews for full and honest information) you'll find that you are treated with respect, courtesy and open-hearted generosity of spirit. We have experienced great staff all around the World in our travels, but this resort tops them a... Read more
from
Submitted on 20-10-2016
Myself and my wife returned to this fantastic hotel again having first visited the resort 2 years ago. All of the restaurants at the hotel are impeccably presented and well managed. The waiters & staff are friendly, attentive and helpful. One of the 3 restaurants, Jade, stands out particularly for its fab menu and amazing Asian cuisine. We have travelled the world and have sampled some fantastic food but Jade stands out as one of the best culinary experiences ever! If you ever visit the Karism... Read more
from Stoke-on-Trent, United Kingdom
Submitted on 20-10-2016
If you're paying top dollar (or in our case pounds) to experience a top quality holiday then you would expect not only the accommodation and food to be excellent... you'd also expect to have top quality service. Well, at the Generations you most certainly will not be disappointed. It's our second trip to this hotel and there have only ever been a handful of hotels that we would ever consider visiting more than once. This hotel is of the best we have ever experienced. Upon arrival we were welc... Read more
from Stoke-on-Trent, United Kingdom
Submitted on 20-10-2016
This hotel offers the best beach in Mexico. It is a long expanse of golden/white sand and so well-protected that even children can paddle in safety. Gentle waves and cool breezes offer the avid sun-worshipper lots of opportunity to tan, whilst the beautifully prepared and maintained cabanas provide shade and a haven for sipping heavenly pi√Īa coladas brought by friendly beach butlers. It's a short stroll to a magical place and worth every one of the 30 steps from my beautiful room to the sand. A... Read more
from wales
Submitted on 22-10-2016
Just returned from a fantastic time at generations and had a brilliant time amazing views of the ocean wine kitchen hsd the best food the entertainment team charlie and Paco made our holiday a memorable one without them it wouldn't have been the same the are always there to help and do lots of activities and are fun they deserve more credit as they work so hard
from Shakopee, Minnesota
Submitted on 23-10-2016
Generations was so accommodating to all our needs. The facility is beautiful and every single worker is so kind!! Paco, who is in charge of entertainment was excellent!! He took us on a private tour of the greenhouses because I kept missing all the scheduled tours. He was able to get all of the kids involved in his activities which was great especially when you have stubborn teens! Our hotel room was so beautiful and the views from all the rooms are amazing! We will definitely be coming back to ... Read more
from
Submitted on 23-10-2016
We finally went on our honeymoon, 13 years later, and Generations was the most perfect place! The beauty of the facility, the beach, and the grounds are all breathtaking. Adults get to experience the El Dorado right next door which more than doubles your options for food and entertainment. The service is out of this world!! Treated like royalty the entire time. Claudia, Israel and Issak were all wonderful butlers tending to our every desire. Charlie took us on a great tour of the ranch where the... Read more
from Elgin, Illinois
Submitted on 24-10-2016
Loved everything about the resort the staff especially Santiago and Liliana went above and beyond. Vanessa was an excellent butler, loved the rides to different parts of the resort enjoyed being able to visit all of the properties
from Madison, Alabama
Submitted on 25-10-2016
Overall we thoroughly enjoyed our experience at the resort. We are karisma hotel members and have been to two other properties. Everyone was very friendly and treated us exceptionally well. We plan on coming back to Mexico in 2017.
from Toronto, Canada
Submitted on 28-10-2016
We vacationed here with two large families - 12 of us in total. They were able to meet our specific rooming needs. Charlie was amazing with our children - he's the guy that runs all of the activities - he's high energy, remembers everyone's name, and made sure everyone was always having fun. Beto, our butler, went over and above on a regular basis, always finding ways to make our stay easier. It was my daughter's birthday, and he organized a tonne of baloons, a huge cake made out of towels, ... Read more
from San Antonio, Texas
Submitted on 28-10-2016
My boyfriend and I just returned from our week's stay at the Karisma Generations Resort. We originally booked at the El Dorado Royal because it was adults only, but during check in we were offered an upgrade to Generations. We were hesitant at first because it was family friendly and we were worried the pool would be over run by children, but that was not the case. Their main pool was quiet and making it easy to grab a drink at the swim up bar. We also had access to all the restaurants, pools an... Read more
from Denver, Colorado
Submitted on 28-10-2016
Not impressed with this hotel. The service is fair at best, the food is terrible and the rooms are falling apart. The hotel was built recently but is having all sorts of structural and aesthetic structure problems. Apparently when they built the hotel they cut corners and used improper materials for being next to the ocean and the salt air is corroding the metal and most of the buildings. Several rooms are having to be completely rebuilt. We even witnessed a huge section of the exterior b... Read more
from Torrance, United States
Submitted on 28-10-2016
From the moment we checked in it was non stop luxury. Our suite was bigger than our bedroom and bathroom at home. The ocean view was gorgeous. The food delicious. All the pool attendants/bar service were most accommodating. Especially Cesar and Abner. The waiters were friendly and helpful. We especially liked Armando and Cornelio in the Cafe, Victor and Gilbert at the poolside cafe and Pablo at the Italian Casitas. Charley the activities director was full of enthusiasm. Our butler Israel was a d... Read more
from Grimsby, Canada
Submitted on 29-10-2016
We were at Generations from Oct 22-29 2016. The room combo we got was absolutely perfect for our family. A one bedroom suite with an adjoining regular hotel room (with two double beds). Our family of six had loads of space. The decor is awesome, the outdoor shower is so nice, beds comfortable, pillow selection was superb and overall the hotel was great. The restaurants were amazing. Daily at the Chef Market for breakfast, Liza and Sandra would greet and seat us and instantly initiate any o... Read more
from Charlotte, North Carolina
Submitted on 31-10-2016
The Generations property is gorgeous, with spacious rooms, stunning beach views and an amazing, large swim up bar. The staff is so friendly, constantly greeting you (hello, good morning, have a nice day, etc). I would like to specifically call out Elizeth from the Generations Butlers Lounge. I accidentally left some dresses in my room and she went above and beyond to make sure they were shipped back to me in the US in a timely manner. Thank you Eli!
from Tampa, Florida
Submitted on 31-10-2016
I enjoyed my experience at Generations. Our butler Luiz took very good care of us and I would recommend anyone to request him if possible. I could not have asked for anything better. The food was awesome and the resort provides plenty of activities which Luiz helped us to coordinate.
from Tulsa, Oklahoma
Submitted on 31-10-2016
Our daughter was thoroughly entertained the entire trip! The activities director, Charlie, was very entertaining and even got to know the kids' names and cheered them on. The food for breakfast and lunch was not "gourmet" by my standards, but there was a fairly large selection. Dinner at Jade was AMAZING! Miguel with Lomas was fantastic in scheduling our excursions - even last minute.
from Atlanta, Georgia
Submitted on 31-10-2016
Just returned from a great week at Generations Riviera Maya. The resort and the rooms were beautiful and luxurious. The staff was great all around but our butler in building 19, Luiz, was fantastic. We had a large group and Luiz did so much to take care of all our needs. It was definitely a challenge getting reservations for a large group even in the off season but now that I am a member that should not be a problem. The only restaurant that we did not have the greatest experience was Ha... Read more
from Milton
Submitted on 01-11-2016
This was our 2nd visit to Generations Riviera Maya. Having stayed in an Infinity Pool Suite in September 2015 we opted to upgrade to a 1-bedroom Swim-out suite and loved the ability to get in the pool right from the balcony. Our 2 & 7 year olds had a blast with the Kids Club staff and Entertainment Team. Kudos to Charlie from the Entertainment team who is training to be a butler and will make a phenomenal butler because he is so caring and sincere and ensures that all the guests have a great t... Read more
from Delaware
Submitted on 03-11-2016
I stayed here for a quick 3 days during a split vacation. I've always been a huge fan of the El Dorado resort next door, so I really wanted to stay at Generations and check it out. As a travel agent, who travels to Mexico quite often, I am probably a little more critical than other travelers. I found this place to be top notch, especially with the service and staff. The rooms are very nice and beds so comfortable. I was only traveling with my Mother, but I can see families easily staying in the... Read more
from Madison, Wisconsin
Submitted on 03-11-2016
A little belated, but my now-husband and I stayed at Generations in March/April 2015. We absolutely loved our stay here! The rooms are spacious and luxurious (see pictures). All of the rooms at this resort are ocean view (SCORE!) and the first three floors of each building have swim-up balconies. The rooms are quite a hike from the main lobby, but the resort provides butlers that will take you around the property in golf carts. We did have one awkward experience when we were sitting on our balco... Read more
from
Submitted on 04-11-2016
Stunning resort, great service, and extremely courteous! We were on the side by the construction, but never bothered us. We did notice serving sizes on the resort were quite small, so order with that in mind, but otherwise the restaurants were superb! Very hard for the restaurants to accommodate a larger size group (over 4 people) , so always make reservations if you can. Room service was impeccable! We loved the view, the cabanas, and our time here. Thank you!
from Tulsa, Oklahoma
Submitted on 05-11-2016
My husband and I just got back from a trip with our couple friends and their little girl. We had an amazing time. The staff at Generations are all VERY nice. Luiz was our main butler and he did a wonderful job taking care of us. He went above and beyond to make sure our stay was enjoyable and that we had everything we needed. He took very good care of us. Andres was our other butler and he did a great job as well. He was always willing to help and always had a smile on his face. Liliana Solis is... Read more
from Essex, United Kingdom
Submitted on 06-11-2016
This is a fantastic resort we had such good fun. We went with our three children Aged 5,3 and 1, we were well looked after in a clean tidy and spacious resort. The rooms were great and were kept clean throughout our stay. The staff at the kids club were helpful and welcoming and always pleased to see us. Huan our waiter in the buffet restaurant was very attentive and always pleased to see us. Rosario who was a cleaner in the buffet area also kept the floor clean around the kids, and our one year... Read more
from Aurora, Indiana, United States
Submitted on 07-11-2016
My family had a fabulous week at Generations. We had three generations of our family on this vacation. We arrived on October 9 and began relaxing and enjoying our week immediately. The food was fantastic! We booked a swim up suite. It was so beautiful and relaxing. Our grandchildren had fun building sandcastles and playing on the beach. Jack and Lucy really had fun ordering smoothies at the swim up bar. Thanks again Beach Bum Carey for booking us at such a beautiful resort.
from Riverdale, Georgia
Submitted on 09-11-2016
Overall this place is a "10". From check in to check out these folks delivered awesome customer service to the last detail!!! Julian our bellman, Israel our Butler, Emilio our Housekeeper, great team.
from Lawrenceville, Georgia
Submitted on 09-11-2016
You definitely need to go for at least a week to experience everything. I was there for a wedding for 4 days/3 nights. The butler service is nothing short of amazing! There were SO many things to do; there was no need to go off the resort. The restaurants were 4-5 star. I plan to go back next year with my family.
from Colorado Springs, Colorado
Submitted on 09-11-2016
I was traveling with friends and family. We were all over 18 yrs and had the options to go over to El Dorado Royale. Food was over the top delicious, service was the best ever. Everyone you pass, is friendly and asking how they can make your stay better.
from
Submitted on 09-11-2016
We took a once in a life time mother, daughter, extended family vacation to the Generations resort. There were 12 of us. From the moment we arrived we were treated like royalty. I would like to thank the women who checked us in, (I'm sorry I forgot her name) They made sure we were all on the same floor which made it so fun for all of us. Our mother is in her 80's and is handicapped, having the elevator available next to her room made it easier for her to get around. I can not say enough about ou... Read more
from Winston Salem, North Carolina
Submitted on 11-11-2016
All the restaurants we ate at were great. We walked to some of the connecting resorts and the food was great too. I liked the set up of our property best and the staff were the best. Rooms, pool, restaurants, restrooms were all clean. Everyone went out of their way to help us with everything and I was shocked how fluent everyone was in English.
from Massachusetts
Submitted on 11-11-2016
From the moment we arrived, we were pampered and it continued throughout the week. Our butler, Francisco, is top notch and made our stay excelente! He arranged dinner reservations, surprised us with bouquets of flowers for our anniversary and had birthday surprises for my husband not only at dinner, but in our room with balloons and a cake! Every morning for breakfast at the restaurant called The Chef Market we were greeted by name and spoiled by the friendly, courteous and attentive staff. We w... Read more
from Worcester, Massachusetts
Submitted on 11-11-2016
Generations went above and beyond to make my hindu style beach wedding and overall stay at Generations for my family and friends and myself a living DREAM. I could not be more happy with the attention to detail and the kindness of the staff. From upgrading my room to providing champagne bottles to VIP in my wedding group to decorating the place the night of our wedding. One thing after another every moment was special. They even gave us a free dinner for two on the beach with exceptional food an... Read more
from
Submitted on 15-11-2016
Ok right from the start this holiday was amazing taken to Generations in a private transfer ,great arrived at the Generations lobby and straight away were offered an upgrade to a swim up room to which we declined as my wife has a small fear of water we had an oceanfront luxury suite room number 20531 the room was amazing great view and to top it off we met our Butler for the next 2 weeks Israel Karisma should take note this is how personal butlers should be don't know what we will do without hi... Read more
from Atlanta, Georgia
Submitted on 16-11-2016
So I was invited to Cancun for my cousin's wedding and I honestly had the best time of my life!! I can't wait to go back and see the lovely folks that made my trip so amazing!! A tip for those who love to eat...try Chef's Market!! Amazing buffet!!! Breakfast there is fantastic!!
from Kansas City, Missouri
Submitted on 16-11-2016
This resort is over the top incredible!!!! I would recommend it to anyone - both with and without kids!! Pros of Generations Riviera Maya: Loved the overflow gulley in all side of the pools - great for containing kids and toys Butler service was amazing and pool butlers were incredible Kids pool - small but nice to have regardless Room service was excellent Buffet was excellent Entertainment - incredible Kids club - best I have ever seen Beach ‚?? excellent with tons of beach be... Read more
from Rawlins, Wyoming
Submitted on 16-11-2016
This resort is literally in the middle of it all. The staff was amazing, and did an amazing job keeping track of everything. We went during a slow period of travel and the resort was quite empty. Which was great for us. There were also two adult only hotels next door that we had the pleasure of exploring ū??? Amazing!
from
Submitted on 18-11-2016
Traveled to Generations for a wedding. Amazing rooms and great food. We received top notch professional service from Butlers Vanessa and Beto. Lots of great activities for adults and kids. We highly recommend Generations!
from Virginia
Submitted on 21-11-2016
My husband and I and another couple just spent a week at Generations in #18 bldg. with Vanesa and Beto as our butlers. I can't say enough about their service and dedication to excellence. We were treated like royalty, but yet we felt like family! They went way beyond their duty to ensure our vacation was perfect in every way!!! The room was so spacious, convenient to everything and kept spotless. It was beautiful! Paco and Charlie kept us informed and entertained with the daily activities a... Read more
from Albuquerque, New Mexico
Submitted on 22-11-2016
Felt like a princess... it was all that i needed and more. Loved the staff. Loved my room and i thought the GM manager Mr. Martinez was very good looking and i liked that he would be at the brunch welcoming guests and overlooking the wedding ceremony.
from Boston, Massachusetts
Submitted on 22-11-2016
I had a great time at Generations for a friends wedding. Though the music was pretty loud by the pool and you definitely can't sleep and relax there, you could go to the beach and lay on the cabanas. They pour pretty strong drinks, unlike other all inclusives that barely put anything in your drink, so that is a plus! The food was great. We favored the buffet which you don't hear often, they just always had new options and fresh cooked food. But the restaurants were great too. Room services is aw... Read more
from Massachusetts
Submitted on 22-11-2016
I stayed here with my wife and mother for six days as part of a destination wedding. The staff is amazing. Every staff member we walked by greeted us with a smile and warm "hola" and every thank you was responded to with a "my pleasure senor". These people are the best, most courteous staff I have ever seen. Our butler Vanessa was unbelievable. She took care of our every need and desire and made my mom feel special. She was sincere, friendly and genuine. Arturo and Elias were fantastic w... Read more
from Rio Rancho, New Mexico
Submitted on 22-11-2016
Generations made our first trip to Cancun memorable. We recommend your hotel to all our friends! We encourage everyone to stay only at Generations because of the beautiful rooms, fine dinning, the people and ocean views!
from
Submitted on 25-11-2016
At first I said that it was a really great time here. All people are so nice and helpful. At first thank to our buttlers Beto and Vanessa, my Barkeeper Marbin at the pool Bar and in the chef Market Debora. Every time it was a pleasure to stay with them.... Then at the hole day on the Beachside and pool side lovely Liliana Solis, Charly and Francisco ( animation Team) We have fun the hole time, we know from them allot about Mexico and his peopel, And we were never without drinks because Lilia... Read more
from London
Submitted on 26-11-2016
Just a quick review as we are still on holiday ... just want to say thank you to Charley & his team for making our stay so entertaining ... all the staff really are wonderful & cant do enough for you well done to all of them
from
Submitted on 29-11-2016
Re Generations, Riviera Maya:Firstly, this is our first review EVER!!!! . We traveled with our daughter, son-in-law and two granddaughters. From the moment we arrived the "magic" began. This resort is incredible. Rooms are out of this world.Great restaurants, mind bending massages, and pools to die for. Amenities abound!!! If you can't find it at Generations, you don,t need it!!!However, ultimately this is about people and service. This is where this resort really shines. We were greeted by our ... Read more
from
Submitted on 29-11-2016
This is an extension of my written experience from the 25.11.16 I think it is really important also to say that still in to the last minute of hour holidays we had a really good time and all are so kind to us. On one hand it's difficult to go away but on the other hand I have so much good experience and feelings and this I will keep ever in my mind. Thanks also to our pool and beach boy Abner. He is every time very alert and keep in time when we need something. I/ We love really all... Tha... Read more
from Chatham, Illinois
Submitted on 30-11-2016
Went for my grandsons wedding, it turned out to be the best Family Vacation i have ever had. Will return next year, worth every penny. People were extremely nice and accommodations were top notch. Food, and drink, beaches, pool were the best. Very helpful and could not ask for a better relaxing tine, shuttle from and two the airport, was seemless. Great place.
from
Submitted on 30-11-2016
My wife and I did lots of research for this trip. We really wanted El Dorado Cassitas, but it was more than we wanted to spend. El Dorado Royal is what we booked, we left our kids home and didn't want to deal with anyone else's kids. We arrived and we we're told we had a garden room(boo) or they could upgrade us at Generations with a swim out room(Yeaa). Generations is a family friendly resort, other folks kids, but we get a swim out. Well that was the best decision we ever made! Beautiful ... Read more
from pittsburgh, PA
Submitted on 30-11-2016
Wedding planned by bride and groom. Guest trip planned by travel agent and resort. Excellent food both Mexican and American flare. Next to adult only resort with use of their restaurants included. Beautiful pool and pool bars and restaurants.All inclusive really means it is!
from Tuscaloosa
Submitted on 03-12-2016
My wife and I try to take a vacation every year just the to of us. This year we decided to go to Mexico this year and WOW! This was the best vacation ever. The service was just wonderful, and the entertainment was great.
from Glenview, Illinois
Submitted on 03-12-2016
We stayed at the Generations Riviera Maya because of a destination wedding we attended there. The resort is well maintained and has a nice beach in front and a jungle on the other side. We had a very nice room with a pool access. However, the water in the pool was very cold and we did not use or see any one else swimming in it.The staff was very friendly, food in restaurants was decent. The spa was a huge disappointment with ridiculously high prices for basically all services, several times high... Read more
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