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Family Concierge at Paradisus La Esmeralda All Suites - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$342 $205
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,419 $1,559
Per Guest for 5 Nights
Based on 5970 reviews
Experience this beach hotel with its promise of all-inclusive fun. This luxury resort on Playa del Carmen combines a spectacular Caribbean landscape w
Style: Luxurious, Family-Friendly Resort
Room & Rates

Family Concierge Junior Suite - Non refundable - All-Inclusive

Starting from
$342 $205
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: The signature Family Concierge suites feature personal service and luxuries right-sized for everyone in the family. The trained and experienced staff of attentive Family Concierges takes care of your every need. This spacious 517 sq. ft. guest suite is showered in tropical sunlight thanks to expansive glass doors overlooking the 151 sq. ft. private terrace. Garden or Pool View. Modern dark wood furnishings and luxurious dream beds are a part of the lush experience. The bathroom adds another touch of paradise where you can stand under a rainfall shower or go for a relaxing session in the deep hot tub. Relax on the sofa in the living area with a snack from the mini bar or call the 24-hour room service. Family Concierge Junior Suites feature one king or two double beds (on request upon check-in) and modern bathroom with hot tub and rain shower. Other features of the suite include 40-inch flat screen TV with cable, CD/DVD player, alarm clock with iPod dock, living area with sofa, private terrace with Jacuzzi, daily stocked mini bar, marble floors, Nespresso machine in the room, individually controlled air-conditioning, iron and ironing board and a safe deposit box.

Maximum Occupancy: 3 adults and 1 child OR 2 adults and 2 children
Hide room details

Family Concierge Junior Suite - All-Inclusive

Starting from
$380 $228
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: The signature Family Concierge suites feature personal service and luxuries right-sized for everyone in the family. The trained and experienced staff of attentive Family Concierges takes care of your every need. This spacious 517 sq. ft. guest suite is showered in tropical sunlight thanks to expansive glass doors overlooking the 151 sq. ft. private terrace. Garden or Pool View. Modern dark wood furnishings and luxurious dream beds are a part of the lush experience. The bathroom adds another touch of paradise where you can stand under a rainfall shower or go for a relaxing session in the deep hot tub. Relax on the sofa in the living area with a snack from the mini bar or call the 24-hour room service. Family Concierge Junior Suites feature one king or two double beds (on request upon check-in) and modern bathroom with hot tub and rain shower. Other features of the suite include 40-inch flat screen TV with cable, CD/DVD player, alarm clock with iPod dock, living area with sofa, private terrace with Jacuzzi, daily stocked mini bar, marble floors, Nespresso machine in the room, individually controlled air-conditioning, iron and ironing board and a safe deposit box.

Maximum Occupancy: 3 adults and 1 child OR 2 adults and 2 children
Hide room details

One Bedroom Suite Family Concierge - Non refundable - All-Inclusive

Starting from
$523 $314
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 646 sq. ft. one bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq. ft. private terrace with tanning area and garden or pool view, or pamper yourself in the deluxe bathroom with sensory hot tub and double rain showers. One Bedroom Suites Garden or Pool View features two double beds, separate living room area and kitchenette with dining area.
 
Other Features:
  • Two 40-inch flat screen TV with cable 
  • CD/DVD player
  • Alarm clock with iPod dock
  • Separate bedroom area
  • Living room with sofa
  • Kitchenette with dining room for six
  • Private terrace
  • Modern bathroom with sensory whirlpool tub and rain shower 
  • Marble floors
  • Daily stocked mini bar
  • Coffee maker
  • Individually controlled air-conditioning 
  • Iron and ironing board
  • Safe deposit box
Hide room details

One Bedroom Master Suite Swim Up Family Concierge - Non refundable - All Inclusive

Starting from
$551 $330
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details

One Bedroom Suite Swim Up Family Concierge - Non refundable - All Inclusive

Starting from
$578 $346
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 646 sq ft one-bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq ft private terrace with tanning area and pool view, or pamper yourself in the deluxe bathroom with sensory tub and double rain showers. One Bedroom Suites Pool View features a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining area.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Living area with sofa
•    Private terrace
•    Modern bathroom with sensory tub and rain shower
•    Daily stocked mini bar
•    Marble floors
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details

One Bedroom Suite Family Concierge - All-Inclusive

Starting from
$581 $349
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 646 sq. ft. one bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq. ft. private terrace with tanning area and garden or pool view, or pamper yourself in the deluxe bathroom with sensory hot tub and double rain showers. One Bedroom Suites Garden or Pool View features two double beds, separate living room area and kitchenette with dining area.
 
Other Features:
  • Two 40-inch flat screen TV with cable 
  • CD/DVD player
  • Alarm clock with iPod dock
  • Separate bedroom area
  • Living room with sofa
  • Kitchenette with dining room for six
  • Private terrace
  • Modern bathroom with sensory whirlpool tub and rain shower 
  • Marble floors
  • Daily stocked mini bar
  • Coffee maker
  • Individually controlled air-conditioning 
  • Iron and ironing board
  • Safe deposit box
Hide room details

One Bedroom Master Suite Family Concierge - Non Refundable - All Inclusive

Starting from
$591 $355
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details

One Bedroom Master Suite Swim Up Family Concierge - All Inclusive

Starting from
$612 $367
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details

One Bedroom Suite Swim Up Family Concierge - All Inclusive

Starting from
$642 $385
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 646 sq ft one-bedroom suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 194 sq ft private terrace with tanning area and pool view, or pamper yourself in the deluxe bathroom with sensory tub and double rain showers. One Bedroom Suites Pool View features a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining area.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Living area with sofa
•    Private terrace
•    Modern bathroom with sensory tub and rain shower
•    Daily stocked mini bar
•    Marble floors
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details

One Bedroom Master Suite Family Concierge - All Inclusive

Starting from
$657 $394
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All meals and snacks including breakfast, lunch, and dinner
  • Unlimited international premium brand drinks and an extensive complement of wines
  • Open area kids club
  • 24-Hour room service
  • Free Wi-Fi throughout resort
  • Spectacular swimming pool (57,000 sq. ft.)
  • All-suite accommodations
  • Non-motorized water sports
  • Land sports: tennis, beach volleyball, paddle ball etc.
  • Life-enriching Activities: dance class, sushi making, wine tasting, tango lessons, yoga, tequila tasting, latin dance, spinning, pool parties, belly dance, salsa lessons, basketball, volleyball, soccer, etc.
 
Family Concierge Suites Include:
  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area) 
  • Private family concierge Lounge with private check-in
  • Complimentary wireless and all-day snack buffet with premium drinks available.
  • All-day assistance of a family concierge
  • Free walkie-talkies or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid`s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and mini-towel
  • In-room activities menu
  • Kid`s drinks in the mini-bar
  • PlayStation on request
  • Kid`s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Preferential and guaranteed reservations for specialty restaurants, Spa, activities and excursions
  • Exclusive swimming pool with Bali beds and Bali beds for kids.
  • Private beach area with beach concierge service
  • Private Family Concierge massage cabins in the lounge
  • Exclusive gym for Family Concierge guests
  • Private meeting room in the lounge area
  • Access to the exclusive Hydro Grill a la carte restaurant and a swim-up bar; featuring breakfast service and all-day snack selection
  • Paradisus Playa del Carmen Resort consists of two hotels in one. Paradisus La Perla Adults Only and Paradisus La Esmeralda for everyone. Those guests staying at Paradisus La Perla have full access to both resorts. But those guests staying at Paradisus La Esmeralda may not enter La Perla in order to maintain the True Adults Only Concept, except for those dinner reservations at the adults only restaurants.
 
Room Amenities: This 893 sq ft pool view one-bedroom master suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 248 sq ft private terrace with tanning area, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. One Bedroom Master Suites feature a king-size bed or two double beds {BAD TAG: Unable to locate view helper class (on)}, separate living room area and kitchenette with dining room.

Services:
•    Free Wi-Fi internet access
•    24-hour room service
•    Laundry service ($)

Equipment:
•    Direct access to the swimming pool from the terrace
•    Two 40” Flat Screen TV with cable
•    CD/DVD Player
•    Alarm clock with IPod dock
•    Separate bedroom area
•    Living room with sofa
•    Kitchenette with dining room for six
•    Private terrace
•    Modern bathroom with sensory whirlpool tub and rain shower
•    Marble floors
•    Daily stocked mini bar
•    Coffee maker
•    Individually controlled air-conditioning
•    Iron and ironing board
•    Safe deposit box
Hide room details
Family Concierge at Paradisus La Esmeralda All Suites - All-Inclusive
5a Avenida Esquina Calle 112, Playa del Carmen, Mexico 77719

Location

Only 45 minutes from the international airport of Cancun, and near architectural gems such as Tulum, Chichen Itza and Cob, the resort offers the best adventures outside of the hotel.

Why Stay Here

Private Swimming Pools
Private Beach Area
Free Wi-Fi
24-Hour Room Service
Turndown Service With Milk And Cookies
Personalized Mini-Bar With Drinks And Snacks For Children
`Welcome` Beach Kit For Children From Paradisus
Video Game Consoles Available In The Room (On Request)
Activities Such As Fiesta Mexicana

Resort Details

Family Concierge at Paradisus La Esmeralda All-Inclusive has been hand-selected as one of the Top Ten All-Inclusive Family Vacation Resorts. A spectacular private bay is home to Family Concierge at Paradisus La Esmeralda, which as the name indicates is a paradise. Right on the water and surrounded by the protected mangroves, Family Concierge at Paradisus La Esmeralda is different from anything you have experienced before. Experience this beach hotel with its promise of all-inclusive fun. This luxury resort on Playa del Carmen combines a spectacular Caribbean landscape with first-class facilities such as the Family Concierge, treatments at the YHI Spa with a flexible design, equipped with avant-garde technology. For those in search of experiences a little bit closer to the hotel`s luxury, the hotel offers unforgettable international cuisine in 14 restaurants and 11 bars.


All-Inclusive Details

Family Concierge Experience Includes:

  • Private swimming pools and private beach area both with concierge service
  • Enrichment activities from daily life organized especially for your family (such as making sushi)
  • Complimentary cell phone during the stay, for continual contact with our attentive teams of concierges
  • Preferential bookings at la carte restaurants, YHI Spa, tennis courts and other activities
  • Free Wi-Fi + 24-hour room service
  • Elegant VIP hall with private check-in and check-out taking into account the children. Daily continental breakfast and snacks until 11:00pm
  • Turndown service with milk and cookies
  •  Personalized mini-bar with drinks and snacks for children
  • `Welcome` beach kit for children from Paradisus
  • Video game consoles available in the room on request
  • Activities such as Fiesta Mexicana
  • Personal tour of the complex
  • Personalized coffee service in the room
  • Ironing service (two garments per day, does not include delicate garments)
  • Shoe-shining (on request) and laundry pick-up
  • Personalized mini-bar in the room and ice refills
  • Fresh fruit, juice, drinks  and sunglasses cleaning service
  • Refreshing water spray bottle and cold aromatic towels
  • Press, magazines, books, board games and card games

Accommodation Details

The resort boasts of impeccably decorated, luxurious guestrooms with rain showers and immersion bathtubs that make this hotel a repeat destination for demanding customers.122 elegant suites with Family Concierge service. All guestrooms are equipped with a balcony or terrace for enjoying the tropical environment and letting the sun flood the room.

The Guests of Family Concierge will enjoy the exclusive use of the Family Concierge welcome lounge and the restaurant Hydro Grill, in addition to a private swimming pool and preferential booking at the restaurants and the YHI Spa. The youngest Guests will enjoy a special welcome full of surprises such as colorful and comfortable small furniture, juice, milk and snacks selected especially for them. Personalized service and luxury customized for each member of the family.

Restaurants, Lounges & Bars

International cuisine is the order of the day thanks to eleven restaurants and ten bars. Guests can try a new menu every night of the week, thanks to the incredible food service team who take pride in surpassing the needs, desires and passions of guests. Japanese, South American, Mexican and Mediterranean cuisine are some of the world`s most treasured culinary options and guests can find them all side by side at this heavenly resort in Playa del Carmen.

Restaurants for Family Concierge at Paradisus La Esmeralda
From a generous buffet breakfast to restaurants serving international cuisine, we guarantee that during your stay at Family Concierge at Paradisus La Esmeralda you will have exceptional culinary experiences. Food is something very special for us. It is another example of our service and an opportunity to improve your stay. Thanks to the 24-hour room service and our offering of restaurants, guests have options for each hour of the day and when they see what they find, it is sure to be what they want. As guests with Family Concierge at Paradisus La Esmeralda, you have access to Olio, a restaurant exclusively for Family Concierge, in addition to preferential booking in nine restaurants throughout Pardisus Playa del Carmen.


Olio Represents the crisp and exquisite unmistakable aroma of the natural presses olive, a Trattoria where you will enjoy traditional flavors, combined with an Italian ambiance creating a touch of sophistication. Open for lunch and dinner.


Naos - International dishes prepared at the moment and served buffet-style. International cuisine with a casual atmosphere. Open for breakfast, lunch and dinner. Resort casual dress code.


Vento - The Mediterranean serves as a source of inspiration to Vento. The restaurant`s atmosphere creates the ideal scenario for enjoying a light and fresh menu inspired in the Mediterranean. Eastern Mediterranean cuisine with an informal cafeteria atmosphere. (Turkey, Morocco, Greece, Lebanon) Open for dinner with a resort casual dress code.

Bana - This contemporary pan-Asian restaurant contributes an international element to the culinary experience at Paradisus. Located on a beautiful and relaxing Zen terrace, it is the perfect place for people who want to be in the center of everything. The Asian fusion menus include sushi served Western-style and Eastern-style. Asiatic fusion cuisine with an elegant atmosphere. Open for dinner with a resort casual dress code.


Mole - Experience the authentic, strong tastes and different versions of contemporary Mexican cuisine. Contemporary Mexican cuisine with a pleasant and upbeat atmosphere. Open for dinner with a resort casual dress code.

Gabi Club - Elegant and sophisticated, but casual and very close to the beach, you might just have found one of your favorite places to have a bite. A typical lunch menu of `tapas` awaits you. Open for lunch and dinner with a pleasant, upbeat atmosphere. Resort casual dress code.


The Market - An exquisite assortment of natural salads is the highlight of this Rodizio Grill, which is equipped with a wood-burning oven for pizzas and a captivating outdoor terrace; at night it becomes a snack bar. Open for lunch and dinner with a resort casual dress code.

Toji - A sake bar with a preference for mixology, the specialized mixologists create a surprising drink menu. Guest may enjoy the traditional sake warm and cold, together with teas and creative cocktails.


Gabi Club Bar - With reminiscences of international party destinations, the Gabi Club combines the luxurious and modern design of the hotel with the relaxed and immaculate charm of the beaches of Playa del Carmen. This bar/lounge is ideal for those who wish to relax outdoors, but in a refined atmosphere.

Blue Agave - Tequila-lovers, take note: you have found a place to call home. Tequila and mezcal are the house specialties in this Mexican holding bar of Mole and Vento restaurants. With a contemporary interpretation of Mexican cocktails, Blue Agave takes pride in its great offering of quality distilled spirits and creative riffs that incorporate them.


North Avenue Bar - You will find daytime events, music and cocktails at North Avenue Bar. The modern outdoor space offers a sophisticated backdrop and a carefully selected menu of marvelously prepared drinks.



Restaurants and Bars Only for Adults:

Fuego - A refined South American restaurant that serves modern Latin fusion dishes. Latin fusions and raw fish bar. Enjoy a private dining room or choose to sit on the terrace. Open for dinner with elegant resort dress code.


Passion By Martin Berasategui - The chef with six Michelin stars, Martn Berasategui brings his world-renown cuisine to Playa del Carmen. The restaurant is open to everyone, including people not staying at the hotel, and it offers the perfect retro-glamorous atmosphere for intimate conversations during long dinners ($). Open for dinner with an elegant resort dress code.


Hadar - This international buffet is a delight thanks to its sumptuous open kitchen and an area of fresh fruit juices squeezed in situ. Snacks and juices for breakfast with a casual atmosphere. Resort casual dress code.


South Avenue Bar - You will find daytime events, music and cocktails at South Avenue Bar. The modern outdoor space offers a sophisticated backdrop and a carefully selected menu of marvelously prepared drinks.


Red Lounge - The suggestive atmosphere is reflected to perfection in this modern lounge. Drinks after dinner are indispensable in this sensual atmosphere.


Pools & Spas

Private Swimming Pools


Based on 5970 reviews
from Atlanta, Georgia
Submitted on 09-06-2016
This is our third visit to the hotel in 4 years and we have recommended it to 10-15 families (who have come to the hotel). While our experience was great, we definitely feel like the Family Concierge is not as good as once was. Here are some examples: 1. Alcohol selection is not as high as before (Smirnoff vs. Belvedere before) 2. Family Concierge is FAR more crowded then ever before. It seems like the number of guests under this section are not capped. Furthermore, Olio was very busy and took ... Read more
from Illinois
Submitted on 09-06-2016
Every thing about this resort is outstanding. The grounds and buildings are beautiful and clean. The staff are friendly, welcoming, and go out of their way to make your stay enjoyable. Our room was spacious, comfortable, and immaculate. The pools were spotless and refreshing. The food was delicious. There were 3 adults and 1 teen in our group, all family members for a short girls get away. We all enjoyed our vacation and felt pampered and safe. We had 2 adjoining rooms on the first... Read more
from Santa Clara, California
Submitted on 09-06-2016
Super super super services, clean and good foods. Definitely, will go back for another trip in Del Carmen. And will try another Paradisus in other countries like Dominican Republic, Spain, etc... Everyone comes and tries at Paradisus just for one time and see if you like.
from Houston, Texas
Submitted on 09-06-2016
We found a cyber Monday deal and got 7 families to go. The food was wonderful and the amenities as well, especially the kid care. The pools were clean and the children had so much fun. The room was ok but missing lots of stuff. Iron, patio chairs, patio table and the phone in room stopped working midway during the week.
from Edmonton, Canada
Submitted on 09-06-2016
We liked the hotel very much. We would say the Esmeralda is more fun than the Perla. It is a nice place to stay if there is no need to go and visit the surrounding areas. The hotel is not easy to reach if there is no car available.
from
Submitted on 30-06-2016
We had a very special cause to celebrate. We had three kids graduations this year. One from pharmacy, one from engineering, and one from high school. We chose a 5 day stay at Paradisus. From the checkin through the last day we were treated to a very wonderful experience. Our rooms were kept pristine by Ana Rosa Kamul with chocolates before bed. Snacks beer and soda were always kept stocked up! Access to every pool with lunch items complimented the late night dining experience. We ha... Read more
from Bloomfield, New Jersey
Submitted on 30-06-2016
We went to La Esmeralda for a wedding, so we had no choice but to stay here. I was a little worried after reading the somewhat mixed reviews but have no regrets going here. My 4 year old son keeps asking to return. We booked through Costco travel and the rate for family concierge was not much different. I am so glad we went this route. It was so nice to be able to use the family concierge pool. It was quieter than the larger main pools. Our butler Gilmer was beyond amazing. He always seemed to... Read more
from Chicago, Illinois
Submitted on 30-06-2016
The staff was very helpful and friendly. Edgar, the front desk clerk, made us feel welcomed after our long flight. The rest of the staff is also helpful and friendly. We will definitely recommend this place to others and will return soon.
from Chicago, Illinois
Submitted on 30-06-2016
I was very dis-pointed because there was a lot of restaurant in the resort wouldn't let my kids in & that wasn't very convenient to me at all & nobody informed me about that it's not even on there website...
from
Submitted on 03-07-2016
We came last year and it was great, now it is a nigthmare. The hotel is absolutely CROWDED. They are getting more people than they can handle. The drinks and food quality is poor and the service is deficient. Last night we had a very bad experience at restaurant Bana, with waiter Alberto and manager Fermin. Worst service ever. Definitely we will not come back never again.
from McKinney, Texas
Submitted on 07-07-2016
Our stay at this resort was excellent! We were able to book a 2 bedroom family suite, which was HUGE - about 1500 s.f., and gave us a living room, large dining room table and kitchen on our side, as well as a smaller living room, table and kitchen on the kids side. This is a perfect setup for teenagers (our kids were 13, 14, and 18). Staff is super-friendly and helpful. A hint - be sure to book reservations early for the restaurants - but even if we couldn't get an early reservation, many p... Read more
from
Submitted on 07-07-2016
We booked a 1 bedroom master suite for 5 nights in July. After 3 nights the hotel offered a free stay next year to voluntarily transfer to the hard rock since they had oversold the property. The room was extremely large, clean, and comfortable. There were almost two bathrooms since one area had a shower sink and the toilet closet and another has a spa tub and sink. Tons of closet space and drawers. Large kitchenette and dining room table with great snacks and drinks. The kids (age 4 and ... Read more
from
Submitted on 07-07-2016
Great pool good beach ok food the bars close at 2am most places I've been leave one bar open late for people who like to keep the party going,rooms were very nice everywhere at the resort was very clean and all staff are polite and helpful...I went with friends but it's more of a couples destination
from Bellevue, Washington
Submitted on 07-07-2016
This place is incredible and catered specifically for best experience you could have with kids. Beach is walking distance, pool with pirate ship to kids, great food, clean rooms and opportunity to be by swim up pool. This is our 2nd stay there. I gave it 4 stars only because last time we were there (May 2016) we were surprised by many wedding parties that happened to be by the pool near all the family suites. It happened 2 nights in a row which was distracting with loud music especially when k... Read more
from Howell, New Jersey
Submitted on 08-07-2016
Paradisus This resort is located at the top of the Playa Del Carmen area. You leave the main highway and work your way along typically small streets, past one other resort and the public beach access. The resort has a high wall separating it from the impoverished and generally deteriorating section of this city. Many of the local buildings are crumbling or boarded up. There is graffiti everywhere. I would not venture on foot outside of the resort until I was much closer to town via cab. I lik... Read more
from Minneapolis, Minnesota, USA
Submitted on 09-07-2016
A wonderful luxurious way to vacation with the family. The facilities are still new - about 5 years old and the architecture, layout, art and rooms are gorgeous. They are even more beautiful than the pictures. Service is outstanding, drinks are very good ( if often a bit on the sweet side). You can ask for top shelf liquor in any drinks at no extra cost. Food over all is very good. 5 tips to help on your trip. 1. Make reservations at your restaurants before your trip. They do fill up.... Read more
from
Submitted on 10-07-2016
I recently stayed at the hotel for July 4th weekend to attend a wedding and the whole event was absolutely beautiful. The reception was gorgeous and service/food was impeccable. Our favorite spot was the Brazilian steakhouse and the Asian fusion restaurant. In response to other guest reviews, yes the group was from NY :) and we traveled with 80 plus people, so yes we did take over the pool area with our amazing floats that brought life to the dull section of the pool. Plus side was that the ... Read more
from
Submitted on 10-07-2016
We just got back from our family vacation over the July 4 holiday week. We were there for 6 days and 5nights. This hotel is amazing and beautiful. We had a junior suite for our family of 4. My kids age 5 and 8 used the Kids Club several times during our stay. The workers at the kids club are amazing. They do such a great job of entertaining the kids. The Kids club had many activities planned, like euro bungy, rock climbing, sand castles and shows. The Kids club is open from 9am to 10pm a... Read more
from Dallas, Texas
Submitted on 12-07-2016
We had 6 adults and 7 children. They we able to seat us all at dinner which was great. The staff was excellent. Extremely accommodating. Most relaxing family trip ever, didn't have to worry about a thing, everything was taken care of.
from Parsippany, New Jersey
Submitted on 12-07-2016
Hotel is kept very clean. There is always someone who is cleaning day or night. Food could be little better quality. The décor is okay. Needs more lighting. We had asked for 4 rooms to be on the same floor and next to each other 4 months ago. We got rooms on different floors as they were completely booked. I did like the proximity of the beach. Pool was overcrowded.
from Houston, Texas
Submitted on 14-07-2016
We were there back in June. I was on the fence to give this resort 4 or 5 stars, but gave it 5 at the end due to things that happened at the hotel. My background: Been to Riu Palace (1), Barcelo Beach (1), Barcelo Maya Palace Deluxe(4) Check in: Awesome, super fast. From entry its like they were waiting for us, we got there and the check in person was like well due to availability (i was like uh oh) we have upgraded you from a junior suite swim out to a 1 bedroom swim out suite. I am pretty s... Read more
from Trabuco Canyon, California
Submitted on 14-07-2016
The hotel is clean, service is great and food is appropriate. The kids club was awesome and our kids anted to stay for hours at a time. There are a lot of pools and plenty of bars for parents. The room mini bar and snacks are a nice feature.
from Seattle, Washington
Submitted on 15-07-2016
Olio, Bana and Vento was really good restaurants, the staff are great, the room is small and the beds felt damp, mention to hotel but they said its normal because we were near the ocean, free kayaking and a butter with our package. We had an all inclusive package with VIP services. Mositiquo are around so be careful.
from Sacramento, CA
Submitted on 17-07-2016
This resort was fantastic! The place was well maintained, the food was awesome (well, the majority of it), and the drinks were always good. Definitely spring for the dinner at Passion and do the tasting menu. It was well worth it and one of the best meals we have ever had. We brought our 2 and 5 year olds to the resort with us and the kids club was great for them and plenty of activities to keep them busy. My friend and I also went to the fitness center several times during our stay and LOVED th... Read more
from Weatherford, Texas
Submitted on 18-07-2016
Our family of 4 stayed in the Family Concierge July 10-15. Vanessa was in charge of our room and she was great. We came back to the room to a bathtub and jacuzzi bubble bath filled with balloon sea creatures. Our 10 and 12 year old loved it! Each day there were special treats for the kids. I had a special cell phone that I used to contact Vanessa and she made and changed dinner reservations as well as arranged for activities. My husband was impressed with the drink menu. He said that they put pl... Read more
from Philadelphia, Pennsylvania
Submitted on 18-07-2016
My family and I stayed here for a week in March 2016. It was amazing. The food, staff, service, location and accommodations are fantastic! The pool area is great!! Pool bar, food and chairs/cabanas....I never wanted to leave. The beach is a little far away and their kids program could be stronger but we would go back in a heartbeat! If you go, be sure to visit one of the Eco Parks nearby. We had a blast snorkeling, jumping into rivers, tubing, zip lining, and exploring!
from Sacramento, California
Submitted on 19-07-2016
Overall experience wonderful, very helpful staff. Staff pampered and spoiled my wife and I during our stay. All of our requests were met, when we requested car for a certain, the cab was there.Would highly recommend this facility
from
Submitted on 19-07-2016
This resort is beautiful and the staff is amazing! My wife and I got married there last week. Both of us were completely blown away at the beauty of the resort and how attentive the staff was. Lillybeth, our wedding coordinator, was awesome! She made sure all the details were taken care of before we even got there, so all it took was about a 15 minute meeting when got there just to finalize everything. We also selected a family concierge room. Our butler was Wendy and she was excellent. S... Read more
from
Submitted on 21-07-2016
We stayed last year at Paradisus Cancun and loved the fact that it is a high end all-inclusive and that my kids had many good activities at the Kids Zone... we loved it. Therefore, we decided to try Paradisus La Esmeralda this year, specially because we prefer the beaches at Playa del Carmen vs. Cancun. The hotel met and exceeded our expectations... our experience was even better compared to last year. So many pros: High quality of the food and drinks Many good options for dinner... every nigh... Read more
from New York, NY
Submitted on 22-07-2016
Stayed in a family concierge junior suite. The room was nice, but a bit of a tight squeeze for a family of four. The sofa was not a pull-out, but a roll-away bed can be brought in, just be aware that it would take up most of the space in the living room area. The room was clean, and housekeeping did a great job every day. Bathroom area was fine, although the shower was a bit compact. We were on the first floor and could definitely hear the people above us when they pulled out their chairs, etc... Read more
from Abita Springs, Louisiana
Submitted on 26-07-2016
We had such a wonderful experience during our 5-night stay at La Esmeralda! We stayed in room 2020, a swim up room that was beyond perfection. The resort is quiet, clean, and modern. Graciela always took such good care of us at the pool, making sure we had drinks and food. Nancy at the Martini Bar was warm and quite a talented mixologist. Every meal we had was delicious, but Bana was by far our favorite. You will not be sorry booking this resort!
from Goshen, Indiana
Submitted on 26-07-2016
This was our second visit to Paradisus La Esmeralda and the second time was even better than the first! We traveled with our two children (6,9) and another family with twins (7) and opted for the Family Concierge. Our Concierge (Alejandra) was great and was able to book dinner for us at all the restaurants we chose. We spent our days in the FC pool and were spoiled by Demetrio and Jeronimo who knew what we all liked to drink and automatically brought by our rounds without even having to ask! We ... Read more
from Winchester
Submitted on 26-07-2016
This hotel gives great value and offers a lot for families. We stayed for 7 nights and our 1 bedroom suite was spacious and very clean. We overlooked a pool and the ocean so it was peaceful all times of the day. The food in the restaurants was very good offering a wide variety while being sensitive to picky kids and food allergies. The service was excellent. The Spa treatments were bar none the best I have had outside the US. It appears they are building another walkway to the beach as wel... Read more
from Houston
Submitted on 26-07-2016
This was our second time visiting this hotel. Everything was amazing! The service was outstanding. The restaurants were awesome and you must try all of them. Reserve to the restaurants as soon as you check in, so you guarantee availability. The waitress/waiter at the pool were the best! I would like to give a special THANK YOU to Yaneli, Jesus and Jaqueline!!! They knew what we liked to drink and always gave us our drinks or snacks before asking. They were so nice. Also, the waiter at the Olio... Read more
from Washington DC, District of Columbia
Submitted on 27-07-2016
We went last week with 17 people in our family. The resort property is beautiful. The pools were great, minus the pirate pools water temperature the first day we were there. We were always able to get a lounge chair without a problem. The gazebo we had to get up early to get but usually was no problem. There were some inconsistencies with the pool service. One day we would have a fabulous pool server and then the next day, nothing. The person who mentioned the towels is 100% correct. I ... Read more
from Los Angeles, CA
Submitted on 29-07-2016
Just came back from my second trip to this hotel and it was amazing - probably the best all inclusive out there. If you really want to have an amazing vacation - book the swim up rooms... worth every penny and is a total game changer. Service was great as usual, food for the most part was very good. I highly recommend!
from
Submitted on 29-07-2016
I had a great time at the Paradisus. I was there for my cousin's wedding. They were super attentive and nice. They were pretty good with food allergies too. I was impressed. One night I spent two hours with the sushi chef, Maria Luisa. She was so amazing. She cooked amazing food. I'm not kidding the sushi was out of this world good. They had special desserts for those who had allergies. I loved my night at the restaurant Bana. I went there twice because I loved it so much.
from Omaha, Nebraska
Submitted on 01-08-2016
Our family spent 8 days at this resort and had a wonderful time! Highlights included two phenomenal dinners at the restaurant, Vento. The manager, Gabriel Ortega, took great care of us both times we ate at Vento. The second dinner there we even had the pleasure of meeting the phenomenal chef of Vento, Rogelio Meza! The dishes were exquisitely prepared with rich flavor profiles and gorgeous presentations from appetizer through entree to desserts! Although the many pools at this resort were b... Read more
from toronto, ON
Submitted on 02-08-2016
We just got back from a 12 person family vacation (8 adults, 4 kids) at Paradisus La Esmeralda. We booked 4 junior suites as we did not find the family concierge necessary. At check-in, we were provided with welcome drinks and were informed that our rooms were ready. We were also given confirmations of our restaurant reservations which we requested prior to arrival. The mornings we spent playing tennis then going to the beach. In the afternoons, we would spend it at the kids pool. The GO... Read more
from Merrick, New York
Submitted on 02-08-2016
I had an overall great time, everyone was nice. the rooms were gorgeous, and having the ability to swim in my own yard is the best. the food was outstanding, Taking a vacation with family and friends, makes a vacation wonderful. I will be returning with soon, to experience everything else that I missed during my first visit.
from Frankfort, Kentucky
Submitted on 02-08-2016
Another excellent trip to the Paradisus. The service, rooms, amenities, and location are second to none. We arrived in Cancun at 10 am and were in our room and at the hotel pool by noon. Upon arriving we were quickly checked in, received a repeat customer bracelet and upgraded room right in the middle of the resort. Service...Alberto, Viannely, Jose, Annely, and Enrique took incredible care of us at the Sunrise Grill from mud slides, pina coladas, chips, salsa etc. Truly appreciate all thei... Read more
from Melville, New York
Submitted on 03-08-2016
The resort was beyond expectation! The staff was the most incredible! From Brizeida, our family concierge, to William at the family pool...everyone we met was friendly, jumping through hoops to accommodate us and the Ladies of the KID ZONE were truly the best!!! My kids are 6 and 10-they had a blast and my husband and I did too-not to mention, we NEVER left the resort and could have stayed a couple extra days. The suite: one bedroom with balcony overlooking the entire resort! WHAT??? Ama... Read more
from Reading, United Kingdom
Submitted on 04-08-2016
Great hotel. We had a swim up room which great, it felt you had a private part of the pool. Other pool areas were more crowded with the pool activity toys. Food was lovely. Drinks free flowing and definitely not watered down. No sea-weed problem on the beach, waters were very warm. Rooms were kept very clean. Only issue was the 2 double beds for a family of 4 were very very small. Although they did offer an extra bed. Same size beds in Moon Palace so maybe it's the norm. Would thoroughly recomm... Read more
from Dallas, Texas
Submitted on 04-08-2016
We had travelled as a family to Paradisus La Esmeralda in July 2016 for 4 nights. We had the Family Concierge 1-bedroom Swim up Suite. We have stayed at other Paradisus resorts in FC rooms in the past. The resort and the people are wonderful, and made this one of the best family vacations that we have been on. The rooms, pool, the beach, restaurants, the food - all of it was just perfect !! I am glad that I picked another Paradisus resort for our vacation, and would definitely return. This is... Read more
from Playa del Carmen, Mexico
Submitted on 08-08-2016
Enjoyed the family summer vacation together. This may have been the best service I have ever had at a all inclusive in Mexico. The restaurants were outstanding. The pools were extensive and very clean.
from New York City, New York
Submitted on 11-08-2016
We stayed at another Melia Paradisus property in DR, which we thought was much better overall & want to visit again !! Nonetheless, we had a good time at La Esmeralda, not sure if we would return though!
from Long Beach, California
Submitted on 11-08-2016
Great, new, clean hotel and could be 5 stars, but for a few problems. We (family of 5: parents, 2 teens, and a 10 yr old) stayed at beginning of August 2016 for a week in rooms 2101 and 2102. Pros: 1. Great size rooms! The living room/kitchen area was spacious enough for a large table, entry way, and a living room w/ two couches. Each room had a large balcony w/ a jacuzzi for each. Bathroom in 2101 had a tub and a separate shower and two separate sink areas. 2. Food was good. We had plenty of... Read more
from San Francisco, CA
Submitted on 12-08-2016
This is our first family trip to Mexico, and it will likely be our last. We have just finished our first of five nights here, and I already want to go home. The property is nice, but here are my issues after only having been here for a few hours: (1) Barely anyone speaks a lick of English; (2) We paid for the family concierge, and so far it has been utterly useless.. no bathrobes and slippers for the kids that other reviewers have referenced; no balloons or other special treats for kids in th... Read more
from Piscataway, New Jersey
Submitted on 15-08-2016
La esmeralda was wonderful has some very nice staff people that I can remember from the lobby bar "gissel, carmen and erica" rooms are good but need a better mini bar and lighting, pools are good with a few activities for the entire family and it was easy to find a place to relax a suck up the sun, the restaurant have a lot of choices and accommodating, kids club was wonderful. the beach was just ok the water is not as clear as you would expect and has lots of rock, the walk to the beach was a ... Read more
from Los Angeles, California
Submitted on 16-08-2016
The hotel was as expected, the only down side was there the pool area and the beach was too far. It was in impossible to see the beach while you are in the pool area. And the water at the baech was different everyday depending weather and seaweeds.
from Hamilton, Canada
Submitted on 16-08-2016
Our family visited this resort in mid July for a week. The eight of us had three swim-up rooms (2 were regular and ours was a one bedroom suite as we have a toddler and wanted to be able to close a door for him to sleep soundly). Our flight came in before the 3:00pm check-in so we had to walk around the resort and eat some lunch at the buffet, which wasn't a big deal (but we were happy to finally relax once we did receive our rooms). All of the rooms were well appointed, clean, modern and com... Read more
from
Submitted on 17-08-2016
I normally do not write reviews , But I feel obligated to write one about the Paradisus. We visited the week of August 9 th with a group of nine of us 5 kids from age 6 - 12. Te entire facility from the Room , Pool , Beach , Restaurants was immaculate . The difference I found with this resort was that they had the an amazing staff that saw to it that your time there was memorable . Great Job Paradisus !
from Middletown, Delaware
Submitted on 17-08-2016
Beautiful resort, I would like to mention the best concierge they have on property is Victor, Daniel second runner up! Best Spa YHI don't leave resort without a massage. The Italian restaurant food was Extraordinary. The one bedroom Swim up room rooms are phenomenal. Had a great stay, will definitely return. Hope they add more night life to resort it would have made the stay even more enjoyable. I rated the location 3 star just because it's a 45 min drive to Cancun and airport which made our ta... Read more
from Dallas, Texas
Submitted on 07-09-2016
make sure you get your reservations well before you arrive or you wont get them....it may be difficult to contact anyone about restaurant reservations before you check in.... rooms are nice and the variety of restaurants are nice. some of the folks are super nice, but some of the restaurant servers are outright rude.
from New York City, New York
Submitted on 10-09-2016
Amazing place for the whole family. Would highly recommend to anyone looking for a place with great food, rooms, service, pools, beach and activities. First class stay and treatment at an affordable price.
from Buenos Aires, Argentina
Submitted on 10-09-2016
We choose these hotel with family concierge after having a great vacation at the reserve at paradisus Punta Cana. But until now this is one of the worst experience ever we got in a paradisus. Starting that we book a room at the family concierge looking for a more relaxing and quite environment. After booking ( 2 weeks before our travel ) they told us that the family concierge restaurant and swimming pool will be closed ( the didn't know at the time of the booking???) so we get stack with this an... Read more
from Riviera Maya, Mexico
Submitted on 10-09-2016
It was good experience and as we were upgraded to master 1 bedroom suite the room was very spacious and nice clean Pool was very nice next time I go I will make sure to reserve swim up room it looked very convenient when you are with kids who wants to swim very single minute .The food was very nice
from
Submitted on 10-09-2016
This place is amazing especially for children. The staff are all so friendly & helpful. The place is very clean & the rooms are clean & spacious. There is heaps to do here for all. The meals in all the restaurants are amazing as well. A big thumbs up to Marco from Gray Line who took us to Chichen Itza for the day. If you need to hire a car & driver for the day I highly recommend Marco. He took us to some places we didn't even know about & was great with local information. Most nights there is e... Read more
from Brooklyn, New York
Submitted on 11-09-2016
Everything about this hotel screams luxury and We enjoyed it to the max. The reason I couldn't give it 5 stars is because the $550 credit for hotel use that they offer is useless and the fact that if you come as a family, the restaurants are limited to you for their adults only accommodations. They should just keep it seperate all together. The staff is hands down the best staff. So attentive and friendly and eager to meet your needs. We did the family butler service and Virginia was a doll!!! S... Read more
from Mississauga, Ontario, Canada
Submitted on 12-09-2016
Excellent Vacation My husband, our children and I had a wonderful time at this resort. The food was fantastic, and the staff was great, and the hotel was clean. We had also paid for the family concierge package. We had received $1500 resort credit. PLEASE BEWARE this is not a credit but rather a coupon book where you have to buy something expensive to get the credit. (e.g.,. I had a 50 min massage @ $150 USD and received $50 off). Family concierge comes with special bracelets, different build... Read more
from Los Angeles, California
Submitted on 12-09-2016
This review is a little late since we went over spring break in March but I had to share the wonderful time we had with our 5 year old. I would definitely recommend the family concierge if you are traveling with Children. We made dinner reservations ahead of time with the online concierge and when we arrived, they seemed to have disappeared. They immediately called our family concierge Lorenzo who was assigned to us throughout the trip and he came from his house after just getting off work an... Read more
from
Submitted on 14-09-2016
This was our third trip to Paradisus La Esmeralda (family of four - two boys, 6 and 9) and it was still a great place. The food and service are fantastic. All the wait staff especially Marcelino at Vento and the ladies at the illy bar were so kind and helpful. The beach was nice, the pools are great, and the food and top shelf drinks are are wonderful. A great family getaway.
from Douglaston, New York
Submitted on 14-09-2016
Was here 5 days with my husband and 2 kids, 6 and 4. Did not get the same level of service the other guests spoke so highly of on this site. For example we got approached by a poolside waitress just once during our stay, on the 2nd to last day. She was nice tho and pretty much everyone that served us were courteous and pleasant. Check in took so long. Was not enjoyable after a long flight w kids and a 45 minute taxi ride. When we finally got our keys someone approached us and introduced himsel... Read more
from Emirate of Abu Dhabi, United Arab Emirates
Submitted on 15-09-2016
I believe when i booked this hotel it was under 5 star hotels category.. however when I reached there it was mentioned that the hotel is 4 start hotel. In addition the enterance of the hotel is much low quality from most resorts in that area ..
from los angeles
Submitted on 20-09-2016
Alberto and Josue took care of every request we had. Their drinks were delicious and ideal! Their menu contains 21 martini choices. Each one has fresh fruit and juices. Never had to wait for a seat. I recommend the key lime pie!
from South gate
Submitted on 24-09-2016
Everything was perfection. The staff was awsome, it smelled beautiful, the food was great, the rooms were spectacular, the pool was nice, and it was just a hop, skip and a jump to the beach, which by the way was amazing!
from Reading, United Kingdom
Submitted on 25-09-2016
Stayed here during May, very good experience and also a beautiful hotel. Restaurants are great, bars are great and food is varied enough for an entire week. We used the Family concierge which was fab for our 4 year old. We also used the nanny for 2 nights and they were fab with both kids the youngest being 7months. Only issue I had was getting to the beach from the family side, but that is being resolved as I type this because they needed to get planning permission to go over the mangroves. We e... Read more
from oklahoma
Submitted on 25-09-2016
Me (GM) 54, Husband (GP) 68, Son 30, Daughter-in-Law (DIL) 30, and two grandsons (GS) 8 & 4 were here from September 8 -17. This is by far, the most wonderful family vacation we have ever experienced. I watched the Trip Advisor site for feedback and tips before and after making our reservations and got very concerned about some very negative posts and news of various closings/changes just before we left. I emailed Paulina Huerta about my concerns (I may have been a pest, sorry Paulina) and sh... Read more
from
Submitted on 25-09-2016
1. They are currently refurbishing Olio, the family concierge restaurant. Honestly, it wasn't missed. The FC pool is still open and the servers make sure you have all the food and drinks you need. Hopefully you will have Demetrio (server), Viktor (bartender), and Israel (attendant) while you are here. These 3 along with Paulina (FC butler) made this trip!!! 2. Paulina was our FC Butler and she is AMAZING! she went out of her way to make sure our 8 year old felt very special. She would fin... Read more
from Walnut, California
Submitted on 26-09-2016
Room service was incredible. Choices and food preparedness and delivery was excellent. Staff is polite and helpful. Especially Jose (Sunrise) at the Sunrise Grill and Victor working at the Market. Both are exemplary employees. We enjoy the resort every year and became members last year.
from Brooklyn, New York
Submitted on 26-09-2016
special thanks to claudia at the clubmelia who she take care of my family night show are great,the only thing is the beach is not great,otherwise the property itself and dinner restaurants are all good
from Toronto, Canada
Submitted on 27-09-2016
I'm going to start by saying that I have stayed at the Reserve at Paradisus Punta Cana before and had an amazing experience and that really was one of the big motivating factors for us to choose this hotel over others in the area, but there are some significant differences which I'll mention a bit later down the review. As I traveled with family and young children, a lot of my views and opinions will come from the viewpoint of a family-oriented vacation. I have a lot of miscellaneous comments a... Read more
from Fountain Valley, California
Submitted on 27-09-2016
No complaints about this hotel. The room, 8 restaurants, beach, pool, staff ... were all excellent. I had a deep massage which was just prefect. The staff is all pleasant and does a nice job. The excursions in the area are excellent. Lots to do.
from
Submitted on 29-09-2016
La Esmerelda is a fairly big resort. Our room was in the front and it was a long walk to the beach. Along the way though, we walked pass the well kept grounds and pools. We had to walk past a few bars and restaurants too. Everything here is beautiful and well kept so it is a pleasant walk. Our kids and grandkids joined us for my daughters wedding. They did a wonderful job with a beautiful setting. The ceremony was on the beach and a reception at a secluded area. Of course drinks and finger foods... Read more
from Bellwood, Illinois
Submitted on 30-09-2016
MY STAY AT THE PARADISUS PLAYA DEL CARMEN LA Esmeralda was a great one and i would love to return in the next couple of years,everything from the rm to the food the pool and night life was wonderful,the view from the bed rm was great and the whirlpool on the balcony was one me and my wife enjoyed.The Hotel it self gets an A+.We were pleased with everything on the resort and beyond the resort.Again thanks for a wonderful week.
from Saint Louis, Missouri
Submitted on 01-10-2016
We just returned from a Sept 25-30 visit. We had a swim up suite but did not do Family Concierge or La Perla. To keep it simple: The beach has plenty of room, the sand is soft, like you find at nice Caribbean islands. At least while we visited the surf was very calm and the water warm enough to just wade right in, I'd guess over 80 Fahrenheit. Drink/snack service friendly and readily available. Plenty of chaise lounges available. Our room was clean, modern and fully functional ( good wifi, pl... Read more
from Flint
Submitted on 02-10-2016
The resort is very clean. We had a double bed room. I found it too small for my family if 4. I would recommend the suite If it's in your budget. The pool area is amazing lots for the kids to do. The cabanas are covered with bird poop so be caution. Other than that no real complaints. It was a great experience!
from Fort Collins, Colorado
Submitted on 02-10-2016
We had a great family trip! Everyone was SO friendly and the hotel was very clean. We spent most of our time at the pool with our kids. The staff was great to us! Especially the pool staff...Hugo, Pamela, Carlos, Sabrina, Alberto and Xavier always were helpful and fun! My husband went to the gym a few times and thought Enrique the personal trainer was very friendly. He was always there to give him a water and say hello. This was one of the best family vacations we have had. Most of the fo... Read more
from
Submitted on 06-10-2016
This is our first trip to Playa deal Carmen, but not our first resort trip. For those who like to include a great workout in your daily vacation routine, this property offers the best gym we have ever seen. There is plenty of equipment and it is all in excellent condition. Each cardio machine has a towel and bottle of water. The gym is spacious, clean, and bright. The staff is very warm and welcoming. Enrique, the personal trainer, goes out of his way to make sure you have a great experience ... Read more
from Greeley, Colorado
Submitted on 06-10-2016
Everything about La Esmeralda was great. From the food to the entertainment!! But most of all the genuine staff. They all were amazing and so helpful. My niece got sick w/strep and a doctor was called at 2:30 in the morning to come see her. the staff was so nice and helpful to our family. our overall experience was amazing!
from
Submitted on 06-10-2016
My husband and I just celebrated our 5th year wedding anniversary on Wed. We had a group of 20 people that joined us to celebrate. We stayed on La Esmeralda side and some adults stayed on La Perla side, and both locations are amazing. We really enjoyed the beach and the pools, but most importantly the food was amazing!!!!! The restaurants are outstanding, best meals we have ever had at an all inclusive, even the room service was great. Now for the wedding: Araceli was are wedding coordina... Read more
from Washington DC
Submitted on 06-10-2016
Per the title, all inclusive resorts are not really my thing, but I was here for a business conference and stayed at the Paradisus. The staff was terrific, special shout out to Dominga Arias at the Market restaurant who was super friendly and brought me extra food to try. Speaking of food, it was quite good. Terrific selection, seemed fresh, and a nice ambiance, outdoors or inside. The pools were also nice and the beach was just a few minutes away. The beach is nice enough, but not a high... Read more
from Melbourne, Australia
Submitted on 06-10-2016
Resort was clean, smelt great all the time, towels changed twice a day, room cleaned in the morning and bed prepared at night for sleep. Hugh variety of restaurants of all different cuisines, service by the pool was constant
from Miami, Florida
Submitted on 09-10-2016
I have to say I was there because of a big event last week, my days there were pretty funny and good so I just want to remark what in my opinion needs to improve in this hotel. Its is for sure this property is huge ! It is an all inclusive hotel and first thing I need to remark is FOOD AND BEVERAGES QUALITY is amazing. There is not a single complain about it. But my two cents.... First,service.... many of the people working there is nice and kind but the service in the beach is more than awf... Read more
from
Submitted on 13-10-2016
Facilities, restaurants, service and the people were very gentle and nice with us. Every employee is committed with the tourist. We traveled weeks ago with our two sons (5 and 1 year old) and they enjoyed a lot every activity that the Hotel offered.And for adults it's awesome as well.
from Boston, Massachusetts
Submitted on 13-10-2016
This is the second Paradisus property that I've visited. These properties are very well run and secure. The staff is very accommodating and easy to work with if there is a concern. The location was great in relation to the activities off site. The activities on site were great as well.
from Kentucky
Submitted on 17-10-2016
Our family of four with kids age 10 and 12 stayed Sept 30-Oct 7 and opted for the Family Concierge. We chose USA tranfers for airport transfer and it was easy ($120 round trip and $10 tip both ways). It is the slow season, so the resort wasn't busy. The Private Concierge restaurant (Olio) was being renovated so at our arrival they upgraded us to a larger suite. The room was great. The nicest part of the Family Concierge was the private pool area there was, at most, 20 people at the pool every... Read more
from
Submitted on 17-10-2016
I simply love this resort... Kids enjoy it.. Great food..but I think their Punta Cana resort is better and also has more pools. Would definitely go here again... Went to dreams before but paradisus is far better than that..
from Orlando, Florida
Submitted on 18-10-2016
I stayed in at Paradisus La Esmeralda in the junior suite. The room is incredibly spacious, modern and so cozy. The hotel itself isn't enclosed, makes it feel very tropical. I visited the Oilo and Vento restaurant and both were incredible! They have activities for kids during day such as the Kids Club and they even had a Foam Party near the pool. The beach is just a short walk and they have beds and chairs available for use. The service is beyond amazing! I've never had better customer service t... Read more
from Oklahoma City, Oklahoma
Submitted on 23-10-2016
This was my second trip to Paradisus. The kids absolutely love it. They are treated like special guests and have so many opportunities for fun activities. The restaurants are all lovely and the service is amazing. Room service is quality and the delivery is very professional. Tipping goes a long way and I encourage all that travel to give every person that serves you a tip. They definitely deserve it. I left tip for maid and also, the mini bar supplier. Gave him a list of our desires and disli... Read more
from San Antonio, Texas
Submitted on 28-10-2016
My husband and I came here to celebrate a delayed honeymoon. From the very beginning we were treated like royalty! We have never experienced anything like it,it was so nice not having to lift a finger and getting a full weeks break from our hectic lives!! ū???
from North Carolina
Submitted on 31-10-2016
I do not know where to even begin to describe the amazing experience we had last week at Paradisus Playa Del Carmen La Esmeralda - Family Concierge. From the second we arrived until we left, they treated us like royalty and our little girl who is 6, AMAZING! They treated her like a princess the entire week! We were there from Saturday, October 22, 2016 - Friday, October 28, 2016 for our 25th wedding anniversary and family vacation. There is no way I can type out everything about our experienc... Read more
from Indy
Submitted on 31-10-2016
2nd time at Paradisus La Esmeralda - we came back to this great resort! Beautiful facility and the staff provide super customer service. Sunrise Grill poolside staff Carmelita & Anallely Hernandez worked very hard bringing food & drinks to our group. Carmelita brought special drinks for one of our group who celebrated a birthday. They made us feel welcome and pampered.
from Richmond, Virginia
Submitted on 03-11-2016
This was new to us, staying at an All-inclusive resort, as well as staying in Mexico. We had a great time together celebrating a 10 year anniversary. Plenty of things to do on the resort if you feel up and active or there are plenty of places to just lay around and relax in a tropical atmosphere.
from
Submitted on 03-11-2016
We vacationed here as a family. Children 6,3 and 2 for 7 days, The royal service this hotel provides is amazing. I love that the employees call you by name and provide exceptional service. This hotel has a kids club and I can honestly say Joana Fernandez has the patience and love for kids! She is very professional and makes you feel safe when caring for your children. I wish there were more people like her. Thank you Joana!! Jacqueline at the kids pool also is amazing. She is a great server and ... Read more
from Philadelphia, Pennsylvania
Submitted on 04-11-2016
This was a 5 night, 6 day trip with my family, including my 3.5 year old son. I cannot recommend this place enough! Food - incredible. The buffet is smaller than many other all-inclusive resorts that I stayed at HOWEVER! That isn't a bad thing. The QUALITY of the food was impressive!! Everything tasted fantastic. The restaurants also exceeded my expectations - especially the Mediterranean. My son is a picky eater and he was full at each meal. Room service was also top notch. Ordered whole milk... Read more
from Denver, Colorado
Submitted on 07-11-2016
We visited this hotel a year ago and due to one unfortunate experience were given 3 free nights to come back and try it again. Just as last time, the staff were incredibly attentive, the grounds were immaculate, the ambiance was relaxing, and the room was lovely. Since our first visit in 2015, the food quality has diminished a bit and our bed seemed a bit worn. I would still consider returning to this hotel, but do hope this isn't a pattern we see as time goes on.
from
Submitted on 08-11-2016
I spent 5 days there. The whole place was ok. However when I got back home after a relaxing trip, I found that they charged me the whole package twice! It's been 23 days bow and I still don't have my money back, very disappointed! The customer service is poor.
from Plano
Submitted on 09-11-2016
Seriously all inclusive, so beautiful and amazing. The beach was clear and the pina coladas were on point. The pools were crystal clear and clean the room was nice and clean and the fridge is included. Best vacation ever!
from Vaughan, Canada
Submitted on 09-11-2016
In spite of some early issues we enjoyed our stay at this beautiful facilities that caters to young children who were never a problem to us as a result of noise or bad behavior. The children are too busy enjoying themselves. Most staff at this hotel are second to none and speak very good English.
from
Submitted on 09-11-2016
Head Waiter Luis Mendoza took great care of us during our trips to Naos, the buffet restaurant with different theme dinner nights. Professional, welcoming, interested and interesting, his welcome made our visits very enjoyable. With Cruz and Antonio on different nights, his waiters did a fantastic job at looking after all our needs. A great team! The food and variety was excellent. We could have gone here every night but we thought we should try some of the other great venues at Paradisus :... Read more
from Southgate Michigan
Submitted on 12-11-2016
When we went to check in we were told we were "upgraded" and were escorted to the Family Concierge check in. Apparently the swim up suite we booked was over booked. I was instantly upset Bc the swim up suite was all my girls talked about and were so excited about for weeks!! They seemed sincerely sorry about this so upgraded us to a master suite in family concierge. They promised to move us ASAP to our originally booked room as soon as it became available. Once up in the upgraded room we instant... Read more
from
Submitted on 12-11-2016
We cannot compliment this resort, it's staff and the amenities enough. This was a fantastic resort for our family and we cannot wait to return. Our family chose the family concierge and will request Jonathan as our butler again. He was attentive to our needs, booked all of our requests and made our children feel very special. The little touches for our kids - like the treasure hunt in our room, the bubble bath and the treats were awesome. We loved the pillow essential oils as well. We thoroughly... Read more
from Howell, New Jersey
Submitted on 13-11-2016
My wife and I had a great time. We had a 1 bedroom suit swim up room. Definitely upgrade to royal service if you can. The adult side is La Perla. Our butler was Fabricio and he was great. One of the nicest people you will meet. All of the staff were very nice and attentive. Tipping definitely helps but is not necessary Restaurant recommendations. Make your reservations ASAP. We could have done it in line before but chose not to and couldn't get into some. Bana hibachi was very good LaPalma was... Read more
from Oconomowoc, Wisconsin
Submitted on 13-11-2016
We stayed here with 2 adults and a 15 and 11yoa. It was absolutely beautiful.... We had arrived at the airport and didn't have to wait at al for our shuttle to the hotel. Upon arrival we received cold towels to wipe our face and neck. We were then transported to the VIP check in area that was private and away from the main lobby. At this area we sat down to check in and were given champagne and juice for the kids. We did upgrade to the family concierge to receive a better package when we bo... Read more
from Inverness, United Kingdom
Submitted on 13-11-2016
Stayed at the Paradisus for the first week of our honeymoon and it was the perfect stay. Everything was amazing. We received a upgrade to a master suite on check in which was great, however this was in the family part of the hotel when we originally supposed to be in the adults only part, no big deal however and the room was ideal. The whole hotel was clean and the design and decor of all bars, restaurants and public spaces was beautiful. The friendly service received from all members of staff f... Read more
from Calgary, Canada
Submitted on 16-11-2016
Excellent service. The hotel staff friendly. Went with my son and family for business conference. Warmly greeted upon arrival. Rooms very clean and comfortable. Food at all restaurants excellent. Pool service for food and drinks excellent. Would highly recommend
from Toronto, Ontario
Submitted on 17-11-2016
Just the perfect getaway for us - needing an escape from the hustle and bustle of a busy family and busy careers. The beautiful and natural mangroves around the resort, every detail of the resort, the many nooks and crannies to rest, meditate, breathe, the beautiful beaches, and the service! A perfect getaway for our bodies and souls.
from Lloydminster
Submitted on 17-11-2016
We stayed in the family concierge section of the hotel. The heated pool was a wonderful place to spend the day. It was also nice to have a butler included to help with reservations and take care of anything else that may have been needed. We would definitely return!
from london
Submitted on 18-11-2016
The hotel is of a very high standard with excellent rooms and quality food. The swim up suites are a must and great for the kids to wander in and out. One word of warning, the marble floors in the rooms get very slippy when you come in from the pool. My wife did the pilates there and she said the instructor was excellent (my wife is also a pilates teacher). The only downside is that the surrounding area is a bit run down and I would not encourage you to walk around outside the resort at night... Read more
from Squamish, Canada
Submitted on 18-11-2016
We attended a family wedding at this resort and stayed there for a week. We had a swim up room which I would recommend. Book your restaurants as soon as you get there. The Asian/Japanese restaurant was excellent and the daily buffet restaurant was good as well. The resort is clean with a nice beach. All the staff was very friendly and always smiled and greeted us. I have no issue in going back to this resort.
from
Submitted on 21-11-2016
We did the Paradisus Roulette, which offered either the family La Esmeralda or the adults only La Perla. When they told us it was La Esmeralda, we thought we hadn't won the roulette. We each paid an extra $20 for the chance at the more luxurious of the two hotels. At check in we asked if they could switch us to the La Perla and after checking they said they were over booked and could not accommodate. Our friends got a very nice room facing the pool/Court yard and we got the lowest grade room fac... Read more
from Redding, California
Submitted on 25-11-2016
Been twice, once just the hubby and I and once with 9 adults and 9 kids. It was great for two very different trips. I highly recommend calling the resort ahead of time a booking done dinner reservations before you arrive.
from New York
Submitted on 26-11-2016
Everyone who works at this hotel is wonderfully accommodating and food is good. Since we have toddlers we stayed mostly near the kids pool, and my children loved playing in the pool for hours. The kiddie pool, however, stunk like old man's sweat. Went in there with my young toddler and came out smelly. The worst part, however, wasn't the kiddie pool. The factor that made us decide not to come back to this resort was the beach. The water isn't blue as we hoped, and seaweed wrapped around o... Read more
from Phoenix, Arizona
Submitted on 26-11-2016
We stayed at the Paradisus in October and everything was amazing. The rooms were impecable. Customer service was top notch. We tried various restaurants and enjoyed the variety. The grounds are definitely kept very well. Only thing I wish the resort had are ocean view rooms. We will definitely be back. We have been to the Cancun/Playa area 6 times and this has been our favorite resort.
from Edmonds, Washington
Submitted on 27-11-2016
Had a fabulous time at Paradisus, all the staff were super friendly and always upbeat! Anallely at the pool always remembered our favorite drinks and was so sweet. Jose and Alajandro at Olio (lunch) provided excellent service and entertainment! Our favorite evening dining was at The Market (the Brazilian steakhouse). I have to say after visiting many all inclusives over the years, this place had the best food at their buffet! Would definitely recommend Paradisus Playa del Carmen.
from San Antonio, Texas
Submitted on 27-11-2016
My wife and I like to travel, and have been to many All -Inclusive Resorts. For sure Paradisus is one of the best that I have seen so far. Resort looks beautiful, grounds are very well kept, room was spacious, and clean. One of the most impressive things about this resort is food. It is definitely not the food you would normally expect from an All -Inclusive place. There are many restaurants on the property, and all of them offer very different, creative, upscale selections. The quality of foo... Read more
from Ontario
Submitted on 01-12-2016
Lets begin with the check in which was slow and the room was not ready until 3:30 so we had to wait 4 hours and with kids it feels like 10 hours :( The pools are very cold the only warm pool is the concierge with we couldn't use because we didn't do that upgrade We had the 1 bedroom master suite witch was very spacious and the biggest room they offered, but the king bed mattress was very soft and my back was killing me and the futon were my son was going to sleep was broken so we had to call for... Read more
from
Submitted on 03-12-2016
Beautiful place, stayed there for 7 nights for a wedding. Very big, fun, everyone was super nice. Food is great, drinks were good, beach and water were good. As other people said, restaurant reservation is little annoying but nothing serious. Best 7 days ever in any hotel.
from Columbus, Ohio
Submitted on 04-12-2016
My husband and I went to this hotel but we're put on the family side (Esmeralda). I found it all to be just average. Resort overall: obnoxiously large but well maintained. There's no way of getting from your room to a restaurant without a minimum of a .25 mile walk one way. Those with kids, beware and bring strollers and be prepared to be walking past the pool the entire time with your kids fighting you that they'd rather be in the pool (I saw a lot of this). We were there during the holiday... Read more
from Cleveland, Ohio
Submitted on 05-12-2016
Overall great place to stay. Food was excellent, bar service unbeatable and kids loved the swimming areas. TV service was lacking but we weren't trying to watch a show very much. We will be booking soon for next year, and years to come.
from Nashville, Tennessee
Submitted on 05-12-2016
Our trip to La Esmerelda was wonderful. We traveled with 5 kids, ages 5 months to 5 years, 2 sets of parents and 1 set of grandparents. We all had a terrific time. The kids loved the pirate ship in the pool and the fun activities, like balloon swords and bubble pool. The beach was great, especially the cabanas. Family Concierge is the way to go if you are traveling with kids and multiple families. The separate pool, restaurant and beach area plus all the extra kid-friendly amenities are worth it... Read more
from
Submitted on 06-12-2016
I am in the midst of a weeks stay here. Awesome place , great rooms, service generally excellent and tons of pools. I cannot give this place 5 star for several reasons. The buffet was excellent but the sushi was marginal at best. Also we had a set meal plan for a private party and when i requested to order additional sushi off the menu, I was refused despite the fact that it is all inclusive and all you can eat. I privately approached a staff member and complained. I told him i wanted thi... Read more
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