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El Patio Hotel

Cancun, Quintana Roo, Mexico (CUN)

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Based on 1988 reviews
Room & Rates
Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View

1 double bed
269-sq-foot (25-sq-meter) room, furnished balcony with city views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, free toiletries, and a shower
Practical - Safe and desk; free cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
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Standard Double Room, Patio, Courtyard View

Standard Double Room, Patio, Courtyard View

1 queen bed
Furnished balcony with courtyard views

Layout - 2 bedrooms, living room, and dining area
Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, free toiletries, and a shower
Practical - Safe and desk; free cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
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Apartment

Apartment

1 queen bed
Features a private furnished balcony

Layout - Living room, dining area, and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, free toiletries, and a shower
Practical - Safe and desk; free cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
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Traditional Double Room, 1 Queen Bed, City View, Corner

Traditional Double Room, 1 Queen Bed, City View, Corner

1 queen bed
Furnished balcony with city views

Layout - Living room, dining area, and sitting area
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, free toiletries, and a shower
Practical - Safe and desk; free cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Hide room details
El Patio Hotel
5 Avenida, 28 street, Playa del Carmen, Mexico 77710

Rooms
Make yourself at home in one of the 20 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private furnished balconies. Flat-screen televisions are provided for your entertainment. Conveniences include safes and desks, and housekeeping is provided on weekdays only.

Amenities
Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

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Know Before You Go

  • Guests under 15 years old are not permitted at this adults-only property.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Concierge Desk
  • Dry Cleaning Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1988 reviews
from Chicago, Illinois
Submitted on 21-05-2016
I loved Mahekal. All of the people working there were so caring and attentive. The service was great. My family and I usually ventured outside of the resort for dinner, but the lunch food at the resort was good (tacos, guac, French fries, etc). The breakfast was also delicious, one of my favorites being the omelette bar. I was traveling with two other people and we were originally put in a room with one king bed (tight squeeze), but Mahekal moved us into a room with two double beds the next day,... Read more
from Niceville, Florida
Submitted on 21-05-2016
Were there in May, got a beautiful beach front Palapa #8,faced the beach directly,furnished with a king bed a sofa and refrigerator. We had a large front porch with, 2 lounge chairs and a table with chairs. We loved to sit there and watch the sea. The hotel has been newly renervatedand now has 4 pools, a nice spa two wonderful restaurants and two hammocks. The staff was great as usual and entertainment superb.
from Las Vegas
Submitted on 21-05-2016
This beach resort was very disappointing, especially the service - it seemed like the staff was unhappy - they were rude, treated guests like it was a hassle for them and for the price they should be treating you like VIP's but no - the front desk manager even rolled his eyes at another couple that were arguing with him - not the service expected. The rooms were outdated and the food just ok- make sure you check your bill each morning, we found that they added many charges on that we did not eve... Read more
from San Francisco
Submitted on 23-05-2016
I had my wedding at the Mahekal on May 14th, and am basking in the glow of many wonderful memories in a beautiful place. The Mahekal was a beautiful location for the wedding of 50 guests. Our ceremony was held on the beach at the north end of the resort. We had our cocktail hour at the Las Olas pool deck and our dinner reception and dance party in the Las Olas restaurant. Las Olas Restaurant is an open air restaurant with ocean and pool views. I couldn‚??t have asked for a more perfect or... Read more
from Houston, Texas
Submitted on 23-05-2016
Everyone was wonderful, especially Rogelio and Oswaldo(my favorites) ...front desk was very accommodating....greeted us as if we were VIP ! Our room had a beach view and hammocks on our palapa...wow...how relaxing! The restaurants were above average....the entire resort was soooo clean and the grounds are beautiful....I will most certainly return to this awesome resort !
from New York City, New York
Submitted on 02-06-2016
I had my wedding at Mahekal Beach Resort and it was AMAZING! Everyone had such a great time, they turned my wedding into a dream. The food, cleanliness, and especially the service was great. I highly recommend it this hotel. And if you are thinking of having your wedding in Playa del Carmen I wouldn't think twice to have it here. Karla, our point person for the wedding was great. She made my husband and i feel so comfortable and at easy. She also delivered BEYOND our expectations. Our guests can... Read more
from Los Angeles, California
Submitted on 04-06-2016
There is no need to check out any other resorts! The Mahekal was just like it's name...Magical!! Located right on the ocean with a private beach, we enjoyed soothing ocean breezes at night and jungle birds at dawn, creating a tropical ambience that is truly a vacation! The two of us had everything that paradise had to offer thanks to Rogelio, Florentino and Oswaldo! Rogelio greeted us every morning with his happy face and waited on us graciously for breakfast and dinner. Florentino made sure we ... Read more
from
Submitted on 04-06-2016
This resort is in a perfect location in Playa. At the north end of busy 5th avenue, close to all the action if you want it, but it offers a very relaxed and beautifully landscaped setting right on the beach. We had a garden room in the center of resort, that was nicely decorated with a very comfortable king size bed. The breakfast buffet was great at Las Olas overlooking a grand pool and the sea every morning.The other two restaurants Fuego and Cocina were equally as good for dinner. T... Read more
from
Submitted on 05-06-2016
Mahekal is perfection! We stayed for 6 nights in a Garden View Palapa and it was an incredible experience. There was enough to do on the resort that you wouldn't have to (or want to) leave, but it's also a quick walk to 5th avenue and at a great spot if you wanted to visit Cozumel or Tulum for the day. The room was clean and quiet and housekeeping did a great job of making sure we had enough bottled water for our stay. The resort is right on the beach and the grounds are beautiful and very wel... Read more
from Miami, Florida
Submitted on 07-06-2016
We have traveled all over the world to some of the best branded and non branded resorts. Mahekal is by far the best Mexican beach resort. We enjoyed every single thing of the resort. Service, food, room, beach, activities. We did it all. So peacefully and so close to 5ta Avenida. Thanks Mahekal! Hasta pronto!
from Donwers Grove, IL
Submitted on 08-07-2016
This is the 7th year in a row we have stayed here and it seems to get better every year. The beach is gorgeous, the grounds are immaculate, the food is delicious, the massages are a slice of heaven, the staff is friendly and attentive, the rooms are clean and comfortable and it could not be more relaxing. If you are looking for big entertainment, numerous cable stations,multiple restaurants, non stop action- go someplace else. If you are looking for a quiet escape from all your stress- you can't... Read more
from
Submitted on 08-07-2016
This resort is perfect! It's right on the beach and the staff is excellent! Everyone there is so helpful and kind! The property is well maintained and very clean. Food at the restaurants was delicious. We even had free wifi that worked perfectly and fast. We really enjoyed our stay here and I will definitely consider staying here again if we go back to Playa del Carmen. Thank you so much Mahekal staff!
from Mexico
Submitted on 09-07-2016
This was my first girl's trip with my daughter (a 2 year old). Since we arrived at the airport in Cancun, we were greeted by a staff member from Mahekal, kind and courteous. Once we arrived at the Resort, a Front Desk agent took care of us nicely and efficiently. Our Room was AMAZING, and specially the location, super close to the beach and next to our favorite pool! The food is DELICIOUS, as well as the drinks. The service by the Staff is impeccable, my special thanks to the waiters at Las Olas... Read more
from Fort Worth, Texas
Submitted on 13-07-2016
Our first trip to Playa, will not be our last. We loved this resort, and I am a staunch VRBO advocate. I prefer the private living situation of a great home rental over anything with the word resort in it. Mahekal Beach Resort is the exception. While is it large and accommodating on every level, it has a personal feeling to it, a quiet, relaxed private feeling. I was never overwhelmed with getting a seat at one of three pools, the beach, the bar, the restaurants, etc. The service was personal a... Read more
from santa rosa
Submitted on 14-07-2016
We have been here many times, this last trip was exceptional! we stayed in the oceanfront cabana and never felt better arriving into a new hotel room/home for the next few nights... we were in awe of our new digs! The resort has recently remodeled and did an amazing job at keeping the beachy mayan feel while upgrading comfort, beach bars and general amenities. We will be back for sure, its our second home... The gentlemen at the beach bars are so warm and friendly and make sure you have a great ... Read more
from California
Submitted on 15-07-2016
Our group had five rooms - Celebrating an anniversary and milestone birthday. Three of our rooms were near Itzi pool and two near garden fountain. All were clean and comfortable. We loved the hammocks and patio area. Everyone at resort from front desk to wait staff were friendly and attentive. The food was overall excellent; breakfast was an amazing bounty of options. Note: two in our group have food allergies and the kitchen was most accomodating. BBQ on the sand near the fire pit was our f... Read more
from Mayaguez, Puerto Rico
Submitted on 16-07-2016
Amazing property in one's of Riviera Maya top beach area. Our first visit to Mexico, and I can say it was a superb experience. Property consists of 4 pools, three restaurants, two bars, 24hr gym, SPA, and most important: the people who takes care of this property and who took care of US!! Once you arrived please ask for Ignacio or Boli, this guy knows everything about tours, where to go and what to do in Playa del Carmen, front desk personnel very attentive, we arrived at 11am (regular check In ... Read more
from Los Angeles, California
Submitted on 17-07-2016
We spent a few days in Mahekal recently and had a wonderful experience there. The resort is in a wonderful location, the pools are great, the food fantastic, the beach is just steps away, and the staff is friendly. Gabriel, in concierge, was very helpful and incredibly cordial. I recommend this resort for your stay in Playa del Carmen.
from
Submitted on 21-07-2016
Although a group of 10 is usually difficult to accomodate in either one sitting, or in a group setting, the Staff at Mahekal did an excellant job in making sure all of us were together, if not close by in accomodations. We were extremely well cared for, and we all had a wonderful experience at the Resort. We would definately make this a trip again. The food, for the most part was good, Ordering off the menu was better than the Buffet, and the staff attentive and well mannered. The dive experienc... Read more
from Hammel, Denmark
Submitted on 21-07-2016
This place is beautiful and well maintained. The personnel is so nice and very helpful. Usually I don't like too much attention from personnel but here it was in a very kind way and we really felt that they wanted to help and not only wanted tip. Don't remember all but Oscar and Manuel was a couple of the helpful employees. We stayed in plunge pool beach house right on the beach ( app 5). This is soooo recommendable. It's right on the beach with nice breeze and perfect with private pool. It's ... Read more
from League City, Texas
Submitted on 21-07-2016
Friendly staff, very clean grounds, beautiful beach, nice pools, good food and bars. We stayed in the ocean view palapa. Nice room but a bit small for 4 people. It had dlb. Hammocks on patio deck. Did not care for the bathroom door, we had to hang a towel over the door for privacy. Very close to 5 th ave for lots of food and shopping. Did not like beach being net to the public access and other properties playing super load music till 3 am.
from Zionsville, Indiana
Submitted on 21-07-2016
Our first family trip to Mexico and could not have asked for more. Mahekal is all that it appears to be in the pics but we are reminded that - like anything else - it is about the people. Special thanks to Rogelio and Oswaldo for making our stay special.
from Atlanta, Georgia
Submitted on 22-07-2016
We stayed here for our vacation to the Xcaret Parks in Playa del Carmen. We truly enjoyed the resort. The staff was very friendly and helpful. The resort doesn't have its own private beach but it was right adjacent to a public beach and it is not crowded. There are 3 pools on property and they are all very nice. We got a room that was fenced from the others so we had a little more privacy and a small pool just to ourselves. Our package includes free breakfast and one additional meal each day. Th... Read more
from Los Angeles, California
Submitted on 24-07-2016
The room was amazing. We had a room next to the beach which was awesome. So why 3 stars... The food is 3 stars. Especially Cucina restaurant. I had a piece of meat there which was very tough in the buffet. The buffet there was 2-3 star. The servers are all very well trained and awesome, especially Oswaldo at Feugo restaurant, who went out of his way to make us comfortable. All the staff are nice except the front desk. When I reported the Wifi problems, the response was basically saying to... Read more
from puerto rico
Submitted on 25-07-2016
We stayed five days in this beautiful resort which is conveniently located a block away from the famous 5th ave. We stayed in and ocean front 2 queen bed room with private plunge pool. The rooms is very spacious and had al the basic amenities, fridge and insect repellent. The balcony in the front has 2 hammocks in which we listen to the sound of the waves every night, it also has a little patio set with a table and an outdoor bed to lay on. The beach is public but Hotel security makes sure ... Read more
from Orange County, CA
Submitted on 25-07-2016
We had a wonderful time at the Mahekal. The property is beautiful, clean, and well taken care of. The room was spacious and modern looking and the beds were very comfortable. We had the 1/2 food plan and got two meals per day, we chose breakfast and dinner. The food was delicious and we received awesome service. We loved our waiter Rogelio who was super attentive, very friendly, and professional. We always looked for him and sat in his section of the restaurant. The concierge was also super nice... Read more
from valley village
Submitted on 25-07-2016
We stayed in a king palapa, garden view room. Very nice small hotel only 240 rooms I think. The rooms are large and the bathroom was quite big. Great room air conditioners (a must). Service was very good they were very accommodating. We were there for a wedding and it all seemed to go well. My only con is there is no common areas with air conditioning. None of the restaurants or bars or even the mail lobby was air conditioned. Made it very uncomfortable. If you are on the beach it's great... Read more
from
Submitted on 26-07-2016
The resort is situated right on the beach about 40 minutes South from Cancun Airport (CUN) - inexpensive shuttle service is available. The service, food and overall experience are flawless and the security is very tight. The layout is very similar to a sprawling campus with restaurants, pools and bars sprinkled throughout. My suggestion would be to pay extra for the "experience" package which makes your stay all-inclusive incl. two meals a day and alcohol 50% off normal price.
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