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Azul Fives by Karisma - Gourmet All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$308 $185
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$1,709 $1,159
Per Guest for 5 Nights
Based on 4681 reviews
Featuring the renowned gourmet all-inclusive concept, the Azul Fives Hotel, by Karisma features oversized, luxurious, tastefully designed one, two and
Room & Rates
Deluxe Room (527 sq. ft.) - Gourmet All-Inclusive - Azul Fives by Karisma - Gourmet All-Inclusive - 1

Deluxe Room (527 sq. ft.) - Gourmet All-Inclusive

Starting from
$308 $185
Per Adult Nightly


Gourmet All-Inclusive Plan Includes:


  • Welcome glass of sparkling wine
  • 24-Hour room service
  • All meals at the on-site restaurants
  • All domestic and international alcoholic and nonalcoholic beverages
  • Kids Club (4-12 years)
  • Use of fitness center
  • Kids menu
  • Use of snorkeling equipment
  • Concierge and vacation planner services
  • All taxes and gratuities
  • Daily and nightly entertainment
  • Amenities for babies (subject to availability) including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby monitor, baby basin and high chairs

Amenities: The 527 sq. ft. Deluxe Room features a large balcony or terrace with garden views. Bedding includes two double beds. The rooms are air-conditioned and have a minibar. Bathrooms feature a rain forest shower, double sinks with marble counter-tops, bath amenities, deluxe bathrobes, a hair dryer and a magnifying vanity mirror. Other features include a LCD flat-screen cable TV with DVD player, iPod dock, night table, clock radio with alarm, safety deposit box, iron/ironing board, coffeemaker and a direct dial telephone.


Maximum Occupancy: Two adults and Two Children.

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One Bedroom Essence Suite (700 sq. ft.) - Gourmet All-Inclusive - Azul Fives by Karisma - Gourmet All-Inclusive - 3

One Bedroom Essence Suite (700 sq. ft.) - Gourmet All-Inclusive

Starting from
$348 $209
Per Adult Nightly
Gourmet All-Inclusive Plan Includes:

  • Welcome glass of sparkling wine
  • 24-Hour room service
  • All meals at the on-site restaurants
  • All domestic and international alcoholic and nonalcoholic beverages
  • Kids Club (4-12 years)
  • Use of fitness center
  • Kids menu
  • Use of snorkeling equipment
  • Concierge and vacation planner services
  • All taxes and gratuities
  • Daily and nightly entertainment
  • Amenities for babies (subject to availability) including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby monitor, baby basin and high chairs

Honeymoon and Anniversary Package
Complimentary package when booking a five night stay or longer.
  • Private gourmet four course romantic dinner on the beach
  • Chefs special gourmet breakfast in bed
  • Two for one beachfront sky massages
  • Chilled bottle of domestic champagne delivered to the room upon arrival
  • One night anniversary return stay voucher
  • Complimentary Wi-Fi
  • 15% Discount on spa services
  • Romantically decorated suite with rose petals aromatherapy and candles and a fresh tropical flower arrangement in room

Amenities: All accommodations are provided with air conditioning, Smart TV 42” LCD flat screen (some applications are available on Smart TV at additional cost; enjoy the pleasure of watching a movie from your room from the comfort of your bed), Bluetooth radio/alarm clock, either a king size or two double size beds, night table, deluxe bathrobes, safety deposit box, amenity kit, fully stocked Mini bar, iron and ironing board, coffee maker, and direct dial telephone. All bathrooms feature a rainforest shower, sinks with backlit frosted glass tops, bath amenities, a hair dryer and a magnifying vanity mirror. All suites also feature a balcony or terrace.

The One Bedroom Essence Suite of 700-square-foot. offers a separate living room with modern furnishings and a double pull out sofa bed, a modern kitchenette (refrigerator, microwave, oven and stove) and a dining table for six. There is a terrace/balcony off the living room and bedroom with a garden view. The master bedroom is furnished with a king size bed, his & hers sinks with backlit frosted glass tops, a walk in “rain forest” shower, a private toilet cabin, bath amenities, a hair dryer and a magnifying vanity mirror.


Maximum Occupancy: 4 guests. Up to Two adults or Two adults and Two children.


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One Bedroom Jacuzzi Suite (1,119 sq. ft.) - Gourmet All-Inclusive - Azul Fives by Karisma - Gourmet All-Inclusive - 4

One Bedroom Jacuzzi Suite (1,119 sq. ft.) - Gourmet All-Inclusive

Starting from
$388 $233
Per Adult Nightly

Gourmet All-Inclusive Plan Includes:


  • Welcome glass of sparkling wine
  • 24-Hour room service
  • All meals at the on-site restaurants
  • All domestic and international alcoholic and nonalcoholic beverages
  • Kids Club (4-12 years)
  • Use of fitness center
  • Kids menu
  • Use of snorkeling equipment
  • Concierge and vacation planner services
  • All taxes and gratuities
  • Daily and nightly entertainment
  • Amenities for babies (subject to availability) including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby monitor, baby basin and high chairs

Honeymoon and Anniversary Package
Complimentary package when booking a five night stay or longer.
  • Private gourmet four course romantic dinner on the beach
  • Chefs special gourmet breakfast in bed
  • Two for one beachfront sky massages
  • Chilled bottle of domestic champagne delivered to the room upon arrival
  • One night anniversary return stay voucher
  • Complimentary Wi-Fi
  • 15% Discount on spa services
  • Romantically decorated suite with rose petals aromatherapy and candles and a fresh tropical flower arrangement in room

Amenities: The 1,119 sq. ft. One Bedroom Suite is decorated with art lamps, sculptures and large paintings on the walls. It offers a complete separate living room with modern furnishings and a sleeper sofa; a large kitchen with granite counter-tops, refrigerator, microwave, oven, and stove; a dining table for eight; and a powder room. There is a terrace/balcony off the living room and bedroom. The master bedroom is furnished with a king bed, a ceiling fan, and a deluxe Jacuzzi for two. The master bathroom has a double sink with marble counter-tops, a walk in rain forest shower and a private toilet cabin. The suites are air-conditioned and have a minibar. Other features include a LCD flat-screen cable TV with DVD player, iPod dock, night table, clock radio with alarm, safety deposit box, iron/ironing board, coffeemaker and a direct dial telephone.


Maximum Occupancy: 6 guests. Up to Four adults or Two adults and 2 children.


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One Bedroom Essence Swim Up Suite (700 sq. ft.) - Gourmet All-Inclusive - Azul Fives by Karisma - Gourmet All-Inclusive - 2

One Bedroom Essence Swim Up Suite (700 sq. ft.) - Gourmet All-Inclusive

Starting from
$468 $281
Per Adult Nightly
Gourmet All-Inclusive Plan Includes:

  • Welcome glass of sparkling wine
  • 24-Hour room service
  • All meals at the on-site restaurants
  • All domestic and international alcoholic and nonalcoholic beverages
  • Kids Club (4-12 years)
  • Use of fitness center
  • Kids menu
  • Use of snorkeling equipment
  • Concierge and vacation planner services
  • All taxes and gratuities
  • Daily and nightly entertainment
  • Amenities for babies (subject to availability) including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby monitor, baby basin and high chairs

Honeymoon and Anniversary Package
Complimentary package when booking a five night stay or longer.
  • Private gourmet four course romantic dinner on the beach
  • Chefs special gourmet breakfast in bed
  • Two for one beachfront sky massages
  • Chilled bottle of domestic champagne delivered to the room upon arrival
  • One night anniversary return stay voucher
  • Complimentary Wi-Fi
  • 15% Discount on spa services
  • Romantically decorated suite with rose petals aromatherapy and candles and a fresh tropical flower arrangement in room

Amenities: All accommodations are provided with air conditioning, Smart TV 42” LCD flat screen (some applications are available on Smart TV at additional cost; enjoy the pleasure of watching a movie from your room from the comfort of your bed), Bluetooth radio/alarm clock, either a king size or two double size beds, night table, deluxe bathrobes, safety deposit box, amenity kit, fully stocked Mini bar, iron and ironing board, coffee maker, and direct dial telephone. All bathrooms feature a rainforest shower, sinks with backlit frosted glass tops, bath amenities, a hair dryer and a magnifying vanity mirror. All suites also feature a balcony or terrace.

The One Bedroom Essence Suite of 700-square-foot. offers a separate living room with modern furnishings and a double pull out sofa bed, a modern kitchenette (refrigerator, microwave, oven and stove) and a dining table for six. There is a terrace/balcony off the living room and bedroom with a garden view. The master bedroom is furnished with a king size bed, his & hers sinks with backlit frosted glass tops, a walk in “rain forest” shower, a private toilet cabin, bath amenities, a hair dryer and a magnifying vanity mirror.

Guests can step right into the main pool and water deck in front of their suite’s patio.

Maximum Occupancy: 4 guests. Up to Two adults or Two adults and Two children.


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Two Bedroom Suite (1,710 sq. ft.) - Gourmet All-Inclusive - Azul Fives by Karisma - Gourmet All-Inclusive - 5

Two Bedroom Suite (1,710 sq. ft.) - Gourmet All-Inclusive

Starting from
$697 $418
Per Adult Nightly

Gourmet All-Inclusive Plan Includes:


  • Welcome glass of sparkling wine
  • 24-Hour room service
  • All meals at the on-site restaurants
  • All domestic and international alcoholic and nonalcoholic beverages
  • Kids Club (4-12 years)
  • Use of fitness center
  • Kids menu
  • Use of snorkeling equipment
  • Concierge and vacation planner services
  • All taxes and gratuities
  • Daily and nightly entertainment
  • Amenities for babies (subject to availability) including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby monitor, baby basin and high chairs

Honeymoon and Anniversary Package
Complimentary package when booking a five night stay or longer.
  • Private gourmet four course romantic dinner on the beach
  • Chefs special gourmet breakfast in bed
  • Two for one beachfront sky massages
  • Chilled bottle of domestic champagne delivered to the room upon arrival
  • One night anniversary return stay voucher
  • Complimentary Wi-Fi
  • 15% Discount on spa services
  • Romantically decorated suite with rose petals aromatherapy and candles and a fresh tropical flower arrangement in room

Amenities: Specially designed for families and friends, these suites offer 1,710 sq. ft. of interior space. The Two Bedroom Suite is decorated with art lamps, sculptures and large paintings on the walls. It offers a complete separate living room with modern furnishings and a sleeper sofa; a large kitchen with granite counter-tops, refrigerator, microwave, oven, and stove; a dining table for eight; and a powder room. There is a terrace/balcony off the living room and bedroom. The master bedroom is furnished with a king bed, a ceiling fan, and a deluxe Jacuzzi for two. The master bathroom has a double sink with marble counter-tops, a walk in rain forest shower and a private toilet cabin. The second bedroom is furnished with two double beds, an LCD flat screen TV with DVD player; a private marble top bathroom with a double sink, a rain forest shower, a magnifying vanity mirror and deluxe bathrobes. The suites are air-conditioned and have a minibar. Other features include an iPod dock, night table, clock radio with alarm, safety deposit box, iron/ironing board, coffeemaker and a direct dial telephone.


Maximum Occupancy: 6 Guests. Up to Four adults and 2 kids or Three Adults and 3 Kids

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Azul Fives by Karisma - Gourmet All-Inclusive
Predio El Limonar Fraccion 2, Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico 77710

Accommodations

The 360 oversized luxury suites at the Azul Fives by Karisma are tastefully designed in a contemporary architectural style. Guests will love the lush tropical gardens which frame views of both the Caribbean Sea and the hotels many crystal clear pools. All accommodations are provided with air conditioning, LCD flat screen cable television with DVD player, iPod dock, either a king bed or two double beds, night table, radio/alarm clock, deluxe bathrobes, safety deposit box, amenity kit, minibar, iron and ironing board, coffee maker, and direct dial telephone. Bathrooms feature a rainforest shower, double sinks with marble countertops, bath amenities, a hair dryer and a magnifying vanity mirror. All suites also feature oversized balconies or terraces. For additional convenience all buildings at the Azul Fives Hotel are equipped with elevators.

Optional Services and Amenities Available at an Additional Cost

  • Babysitting and nanny services
  • Beachfront massage
  • Scuba diving trips, certification, rental equipment and
  • deep sea fishing
  • Car rental and limousine service
  • 24-Hour medical service
  • Transportation to Playa Del Carmen
  • Packages: golf, cultural, horseback riding, night
  • Cruises, nightlife and water sports
  • Private yoga instructor
  • Private tennis instructor
  • Private fitness trainer
  • Sauna and steam room
  • Romantic or family dinners on the beach
  • International wine selection from the hotel`s cellar
  • Private dining arrangements
  • Fax services, internet services and international phone calls
  • Laundry services
  • Money exchange
  • Wireless and in-room internet
  • Blue Shop
  • Special wedding, honeymoon and anniversary packages
  • In-room movie selection
  • Barbecue on the roof top


In-room Services Available at an Additional Cost

  • Private chefs are available for your dining pleasure as you relax in the privacy of your suite and enjoy tailor made menus on request
  • BBQ packages including cocktail trays with your selected ready to cook items
  • Family style room service options

On-site Dining at Gourmet Restaurants
Azul Fives beckons travelers with a taste for culinary excellence with four gourmet restaurants serving a la carte cuisine prepared to order from the freshest ingredients. To enhance the unique dining experience, please comply with the casual-elegant dress code in all gourmet restaurants. Ladies can wear capri pants, dresses, skirts, long pants, shoes and dress sandals.

  • Sea Olive - Cuisine Du Soleil: The French Riviera, coastal cuisines of Mediterranean and Mexican flair is what inspires the flavors of Sea Olive. The menu features fresh, authentic dishes to satisfy even the most discerning palate. Dine inside this contemporary restaurant or enjoy a la fresco dining on the outdoor terrace, complete with spectacular ocean views. Sea Olive serves lunch 12:00pm - 5:00pm and dinner 5:00pm - 10:00pm.
  • Tsuki - Pacific Rim Cuisine: Enjoy the unique flavors of the Pacific Rim. Tsuki offers a sushi bar along with various other Asian fares, all a la carte and cooked to perfection. For additional comfort while dining it features a fully air-conditioned dining room. Guests can enjoy beach views and an intimate ambience at this restaurant. Tsuki serves dinner 5:30pm - 10:00pm. Reservation are required, adults only on Thursday nights.
  • Flavours - World Cuisine: Flavours serves a la carte favorites from around the world. This restaurant provides a very relaxed and family oriented atmosphere where guests can enjoy a variety of mouthwatering preparations and cool off in the air-conditioned space. Also, guests can enjoy spectacular views of a true cenote, which is a natural winding river unique to the destination. Flavours serves breakfast 6:30am - 12:00pm and dinner: 5:30pm - 10:30pm.
  • Arezzo - Italian: Located in front of the Caribbean ocean with floor to ceiling windows for an unobstructed view of the Island of Cozumel. Arezzo is an open kitchen Italian restaurant where the emphasis is on originality, culinary authenticity and flavor. An array of freshly made pastas, stone oven pizzas and grilled to perfection seafood, poultry and meats compose a mouthwatering menu. Peek into glass wine cabinets to find up to 110 labels of wine options for that special dinner. Arezzo serves dinner: 5:30pm - 10:00pm. Reservation are required, adults only on Monday nights. Easy access by a panoramic elevator.
  • Oriola Beach Club Grill: Relaxed beachfront dining, with colorful decor and views of the endless blue ocean. Awaken your senses and delight the palates with a variety of fresh salads, sumptuous wraps and traditional tacos. For a mouthwatering explosion of flavors, try the Boutique Burger. With over 10 signature burgers, each one is ambitious and delicious; an innovative approach to the classic Burger. Opening hours are seasonally adjusted lunch 12:00pm - 4:00pm and dinner 5:30pm - 10:00pm. Also available for private dinner parties for 20 or more.

Bars and Lounges
  • Zky Bar: Providing guests with nightly entertainment, Zky Bar is the perfect place to spend a night out and enjoy cocktails under the stars. This sophisticated Zky Bar and Lounge has a second floor location to take in the views of the Caribbean with Cozumel in the distance. Guests can enjoy their live music, dancing and entertainment here every night of the week, and sample the trendy cocktail list. Grab one of the king-size lounge beds lining the outside terrace edge with cocktail service for a relaxed evening. Zky Bar is open 5:30pm - 1:00am. Adults only after 11:00pm.
  • Breeze: This beachfront swim-up bar is an ideal place to relax with your feet in the water. Here you can read under the shade of large trees and tropical palms or simply soak up the sun while enjoying a chilled beverage. Choose your favorite signature cocktail, or opt for a frozen colada or mixed tropical fruit juice. Breeze is open 10:00am - 6:00pm.
  • Lizards: This pool bar and terrace offers a delightful selection of light bites, hamburgers, sandwiches and kebabs. Sample local favorites like Mexican coffee, fresh juices, margaritas or beers. The bar is open 10:00am - 6:00pm; the gourmet corner is open 11:00am - 5:00pm.
  • Palmas: The Palmas swim-up bar serves light bites and sandwiches, as well as a number of beverages from tea to your favorite cocktail. The bar is open 10:00am - 6:00pm; the gourmet corner is open 11:00am - 5:00pm.
  • Kafeina: Sit back and enjoy a cup of delicious gourmet coffee at Kafeina. Also serves one-of-a-kind smoothies, signature Frapps and home baked treats; the menu satisfies all tastes. With its bright, airy atmosphere and convenient location, Kafeina is an excellent spot to pass time chatting with family and friends, browsing the internet, or reading with a gourmet espresso drink. Located near Vassa Spa and the main lobby. Kafeina is open 7:00am - 10:00pm. Subject to seasonal adjustments.

Kid Clubs

  • Azulitos Playhouse: (6 months 5 years) Fisher-Price brand toys lending library, baby gear and daily themed play groups.
  • Azultios Kids Club: (4 - 12 years old) Daily activities program for children 4-12 years old. Activities include exclusive kid`s pool, mini-soccer, arts and crafts, exclusive MY GYM programs and a video games room. Open 9:00am - 9:00pm, closed 5:00pm - 7:00pm. Children under 4 years old require adult supervision.
  • Breeze Teens Club: (13 - 17 years old) The Breeze Teens Club has many features including DJ challenge with the virtual DJ for iPad, screens displaying the latest movies, music videos or important sporting events, Xbox and Wii, social media corner featuring 21.5 iMacs with free internet, Free Wi-Fi available throughout the club, outdoor patio and fire pit area, pool tournaments and a snack area with popcorn and soft drinks. Open 11:00am - 11:00pm.

Vass Spa and Fitness Center
Vassa Spa is designed with an elegant, tropical Zen ambience overlooking a cenote. The spa and fitness center has over 15,000 square-feet with 11 treatment rooms including a couples suite, bridal suite, and kid`s suite. A variety of treatments are offered to sooth the body and mind. Massages include anti-stress, Swedish, sports and relaxing. Reflexology and shiatsu facials include deep cleansing and moisturizing. Special body treatments include a hydrotherapy circuit beauty salon, manicure, pedicure and braids. Special spa packages are available.

THE ESSENCE SECTION

The 64 bright, intimate and contemporary suites are tastefully designed to showcase the nearby natural attributes of the property. Guests will love the lush tropical gardens, the pristine pools of the nearby cenote and mesmerizing view of the nearby mangrove, often visited by our local troop of Spider Monkeys.
For additional convenience all buildings are equipped with elevators. All accommodations are provided with air conditioning, Smart TV 42 LCD flat screen (some applications are available on Smart TV at additional cost; enjoy the pleasure of watching a movie from your room from the comfort of your bed), Bluetooth radio/alarm clock, either a king size or two double size beds, night table, deluxe bathrobes, safety deposit box, amenity kit, fully stocked Mini bar, iron and ironing board, coffee maker, and direct dial telephone.
All bathrooms feature a rainforest shower, sinks with backlit frosted glass tops, bath amenities, a hair dryer and a magnifying vanity.


Complimentary Gourmet Honeymoon and Anniversary Package


  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of WIFI
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles
  • following private dinner
  • Fresh tropical floral arrangement in room
  • Chefs special gourmet breakfast in bed morning after dinner
  • Complimentary when booking a 5 night stay or longer in a qualifying category

 

Requirements

  • Valid in North America market only.
  • Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.
  • Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.
  • Available for purchase in lower categories for $750usd per couple.
  • One massage must be purchased to receive one of equal or lesser value complimentary.
  • One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.
  • Package inclusions may vary without previous notice.
  • Not combinable with any other promotion unless otherwise specified.
  • Only available when qualifying category is purchased.
  • Not valid for any reservations traveling with a group or wedding party.

All-Inclusive Details

Your Gourmet All-Inclusive Plan Includes:

  • Welcome glass of sparkling wine
  • 24-Hour room service
  • All meals at the on-site restaurants
  • All domestic and international alcoholic and nonalcoholic beverages
  • Kids Club (4-12 years)
  • Use of fitness center
  • Kids menu
  • Use of snorkeling equipment
  • Concierge services
  • All taxes and gratuities
  • Daily and nightly entertainment
  • Amenities for babies (subject to availability) including a stroller, pack and play, baby bottle warmer, baby bottle sterilizer, baby food, baby monitor, baby basin and high chairs

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Adjoining Rooms
  • Air-Conditioning
  • All-Inclusive
  • Babysitting (+)
  • Business Services (+)
  • Child Programs
  • Children's Play Area
  • Children's Program
  • Coffee Shop
  • Complimentary Use of Bathrobe
  • Exercise Gym
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Classes
  • Fitness Facility
  • Free Parking
  • Game Room
  • Golf (nearby) (+)
  • Great for Kids
  • Guest Activity Desk
  • Housekeeping - daily
  • Ice Machine
  • Kayaking / Rafting
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility (+)
  • Live entertainment
  • Lounges/Bars
  • Luxury Resorts
  • Massage Services (+)
  • Multiple Swimming Pools
  • Non-Motorized Water Sports (+)
  • On-Site Convenience Store (+)
  • On-Site Dive Shop (+)
  • On-Site Entertainment
  • Outdoor Pool
  • Parking
  • Playground
  • Pool Area Bar
  • Public Internet Access (+)
  • Safe deposit box
  • Scuba Diving (nearby) (+)
  • Security Guard
  • Shopping (nearby) (+)
  • Snack Bar
  • Solarium
  • Spa Services
  • Sun Deck
  • Swimming Pool
  • Tennis court
  • VIP Rooms
  • Volleyball Court
  • Wake-Up Service
  • Wedding Services (+)
  • Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4681 reviews
from Hertfordshire, United Kingdom
Submitted on 25-05-2016
Just returned from the Azul Fives and had an amazing two weeks. Everything was luxurious. Gourmet all inclusive plan is excellent and staff and service is unbelievable. One man in particular David from the entertainment team was very friendly and always made us feel welcome to join in with activities! Would definitely return especially as rooms are being renovated!
from Frisco, Texas
Submitted on 25-05-2016
My Husband & I could not have enjoyed ourselves more in the sun, sand and beach. The Fives was wonderful, so much so we decided to purchase a two bedroom condo for investment and later to retire within the next 5-7 years. If you are interested in details on acquiring property within The Fives contact Alejandro Cortizo! He answered all our questions concisely, very professional and he address many detailed questions regarding purchasing a Condo in The Fives. We left knowing we had purchased o... Read more
from Birmingham, United Kingdom
Submitted on 25-05-2016
We spent 2 weeks at this resort from the 7th-21st May and what a fabulous time we had. This was our first holiday with our 20 month old toddler and we wanted everything to be perfect, which it was. The staff are just amazing they all knew my baby by name and made a real fuss of him every time they saw him which made my day, a special mention to Ruth,Kevin,David,Mario & Fransisco from the entertainment team who were all fab with my toddler, he took a shine to them all. The food was outstandin... Read more
from Milwaukee, Wisconsin
Submitted on 25-05-2016
We just got back from our dream wedding at Azul Fives. We had a group of 60 and everyone was happy with their stay. The resort is beautiful ‚?? not too big, not too small; rooms are clean, comfortable and homey; food is delicious, but the level of service and staff is what makes Azul Fives stand out. The monkeys ‚?? they were an added bonus! Look for them by Villa 4. We started our trip and wedding planning journey with Nancy Finn from My Island Getaways. Nancy was instrumental in helping ... Read more
from
Submitted on 25-05-2016
We had a great time at Azul Fives and at their prime Italian restaurant Arezzo! Beautiful sunset view, exquisite food and excellent service. Much thanks to our waiter Nicolas and his choice of wine. Overall a very pleasant experience
from
Submitted on 04-06-2016
Our daughter had her destination wedding here. Sincerely, they have many great things in place, but regularly missed on managing the details of our experience. Golf carts were great transport for the grandparents around the facility. The sky deck was the perfect location for the wedding too.
from Kent
Submitted on 05-06-2016
Returned from the Azul Fives hotel a week or so ago after spending a week there with my boyfriend - and I can say that a week was definitely not long enough! We had an amazing time and I just wanted to give you the highlights ARRIVAL Upon arrival we were greeted by friendly and efficient staff. Check-in was easy and quick and we were then escorted to our room in Villa 2 which was a short walk from reception. ROOM We stayed in Villa 2 on the 2nd floor and the room was a decent size, clean and ... Read more
from
Submitted on 05-06-2016
I stayed here for a week in the middle of May along with my fiancé and two children (age 3 and 17). We traveled over my oldest birthday. I would say our vacation was just OK. We got to the resort around noon, but our room wasn't ready. This was a little tough with a 3 year old after traveling since 2 am, but in all fairness, it is noted that check-in isn't until 3pm. I worked with a travel agent and put in a building request over 4 months prior to the trip. We requested to stay in building 4... Read more
from King's Lynn, United Kingdom
Submitted on 06-06-2016
Visited the hotel in May 2016. From the moment we arrived, the staff could not do enough for us. The check in process was fast and effective with friendly service. We stayed in block 12, on the ground level. The room had a garden boarder so we didn't feel overlooked. The room itself was very big for the two of us with full kitchen, dining area and lounge area. The room was cleaned daily to a good standard. Service in all the restaurants was great with good food. The staff very attentive ... Read more
from Detroit, Michigan
Submitted on 06-06-2016
Just got back from Azul Fives a couple days ago and had an amazing week! There are so many things to do at this resort- the entertainment staff keep busy with activities throughout the day, including water aerobics, bi-weekly yoga, volleyball, etc and there are shows/activities scheduled every night. The entertainment staff (particularly Ruth, Mario, Kevin, Paco, David, and Rolando) are amazing and made it a very memorable week. There are three different pools at the resort, but I spent most ... Read more
from
Submitted on 21-06-2016
This resort grounds are gorgeous and with the improvements they are making to the buildings, I suspect things will only get more impressive. We had a 2 bedroom sky suite. It was very spacious. The furniture was comfortable. One draw back was that the 2 bedrooms are set up essentially as separate lock out units with a connected entryway - it didn't really feel like a single unit and our youngest daughter did not feel comfortable sleeping so far away from us, so my husband and I slept separate... Read more
from
Submitted on 21-06-2016
We stayed at Azul Fives this June for 2 weeks all inclusive and it was the best!! We went as a couple aged 21 and 23. Food: We tried the thai, french, italian and the sea olive restaurant. All of the food was amazing at each one, the thai being my personal favourite, service was amazing at each one. However we were a little disappointed in the reservation system they had, some nights we were told reservation wasn't needed for some restaurants and others it was needed. They also closed the fren... Read more
from mannford ok
Submitted on 21-06-2016
Our family recently visited the Azul Fives Hotel for our daughter's wedding. The week was absolutely one of the best we have had when visiting Mexico. Our rooms were spacious, extremely clean and inviting. The in room amenities were great. The hotel staff was always so helpful, especially the sweet gentlemen who were always transporting us around the resort. Food was amazing, from Flavours each morning for breakfast,to the beach walk-ins to the specialty restaurants! I can't say enough about... Read more
from Manchester, United Kingdom
Submitted on 22-06-2016
Just come back from this fabulous holiday. The staff can not do enough for you. Once your drink is empty they come over and fill up straight away and being a wine lover this was great. I would like to mention justina who made my children feel like princes and looked after us every time we saw her. The food is absolutely fantastic and presented brilliant, our favourite was the Italian and noodle restaraunt. There's always plenty of sun beds and fresh towels every morning. The entertainment staff ... Read more
from
Submitted on 22-06-2016
Just getting ready to leave Azul Fives. We had an amazing time! There was a hiccup with our checkin but they made it right with a resort credit which allowed longer massages and jet ski rentals. From the grounds to the service it is all just incredible. Our butler was Edgardo was out of this world. It became the joke that we would think about him and he would appear! It rained two days but he kept our spirits high and kept us entertained. Our dinner reservations and beach beds as well as every... Read more
from Lewisburg, Pennsylvania
Submitted on 30-06-2016
Great vacation at this beautiful resort! We booked our trip with Beach Bum Vacations and had an amazing time. Everything from flight and transfer to the resort and room was perfect! Beach Bum Amy was fantastic! Love her! The beach was beautiful and the water was clean and clear. The staff was friendly and very helpful! Concierge Alfonzo was a favorite, sweet man. The pools were relaxing and drinks were yummy. Food was fantastic and we enjoyed the late night room service too. The whole family ha... Read more
from Leeds, United Kingdom
Submitted on 30-06-2016
The food was disappointing and it was hard to get a seat on an evening without a booking (despite trying to book and being told it was fine just to turn up). The drinks by the pool were ok but not the best. The Tequila bar was great. Our room was ok but a little scruffy, it wasn't fully clean when we arrived. For many days we had no hot water and it took quite a bit of effort to get someone out to fix it. When then did it took 3 attempts to fix. There is quite a large and depressing Koi Carp pon... Read more
from Egg Harbor Township, New Jersey
Submitted on 30-06-2016
The staff and team were so amazing and welcoming and helpful! They will do anything to make sure you have a wonderful stay! They have many restaurants you can check out so be sure to go to each one! you won't regret it!
from Edmundston, Canada
Submitted on 30-06-2016
Azul fives is a great resort with large rooms and excellent restaurants! The lazy pool is amazing and the beach is nice. I enjoyed the beautiful flowers and plants and the monkeys that came for a visit near our room. We just arrived from a one week trip my husband and I and we were very satisfied with the services, especially from our concierge Alphonso. The staff members were smiling and doing a great job cleaning everything and making sure we were ok. The food is excellent and the drinks also.... Read more
from Frinton-On-Sea, United Kingdom
Submitted on 01-07-2016
We stayed for 11 nights in June and had our best holiday yet. The room was spacious, clean and comfortable. As soon as we arrived the staff were friendly and welcoming, and walking around the resort feels like strolling through a neighbourhood. Food variety was great, Oka sushi was our favourite, and the breakfast buffet at La Brasserie never disappointed. Everything was truly all inclusive, and unlike other resorts we've visited there were no people constantly harassing you to buy extras. The p... Read more
from Hornchurch, United Kingdom
Submitted on 04-07-2016
This hotel resort and the staff are beyond amazing! Me and my partner couldn't have had a better time. We stayed here from 7th June to 21st June 2016. From the moment you arrive to the moment you leave, you are treated like royalty. The staff can't do enough for you and are happy to be there. One particular member of staff was incredible - Aàron Vega. Aàron went out of his way to make our holiday the most amazing experience. Our maid - Mari Cruz was also brilliant. She would go out of her way ... Read more
from Webster, New York
Submitted on 04-07-2016
From the moment we arrived everything was amazing. We where upgraded to a swim-up suite in the essence section (villa 16), the room was over and above of what we could have imagined. If you look at photos of the rooms they cannot do them justice. We walked right out our door into the pool, king size super comfortable bed, rain shower, double sink, full eat in kitchen (we never used-all inclusive-no need to cook), a large dining room table and a full size couch with TV in living room. Rooms wher... Read more
from
Submitted on 04-07-2016
We just returned from a 5 night stay at Azul Fives. We were there celebrating my daughter's Sweet 16 with her friends. From the second our van pulled in, and we were greeted by name I knew this place was going to be great! The staff here are absolutely the most genuinely friendly and nice people I have ever had the pleasure of dealing with on a vacation. Everyone went out of their way to say hello, and most were extremely accommodating. Our concierge Bryant went above and beyond daily to make... Read more
from New York City, New York
Submitted on 04-07-2016
I attended my sister's wedding in May 2016 and all I could say is wow!!! This hotel is gorgeous! It's huge luckily they have golf carts to take you to different parts of the hotel. Food is very good and many options to choose from. The Thai spot is one of the best and beautiful decor. Great place to take pictures. Entertainment: David , Ruth and Kevin are super fun and always make sure that everyone has a good time. Rooms: They have a variety of rooms. Some were huge that actually seemed l... Read more
from
Submitted on 04-07-2016
Very clean property. Smaller, boutique feel. The Gourmet Inclusive plan did not disappoint. Pretty private beach; spacious rooms. Mid- to top- shelf liquor and beer. The excellence stems from the service, however. Attentive but never hovering. Staff was friendly and genuinely proud in the property and its reputation. There was good-natured, teasing and joking (only in response, never initiated) by the staff, which my family appreciated. The grounds and maintenance crews were friendly a... Read more
from New York
Submitted on 08-07-2016
Returned last week from a week long stay at Azul Fives and we had an AMAZING time from start to finish! The weather, suite & resort were beautiful. We were in Villa 4 which is one of the closer locations to the beach. Food and drink were great and plentiful. Our favorite was the French restaurant for breakfast and dinner- love the hostess Yasmin- always had a smile and remembered us. Also loved the Sea Olive and Beach grill for lunch. Tacos were delicious! We were always able to find ch... Read more
from Shawnee, Oklahoma
Submitted on 09-07-2016
all of my family & friends had a blast here! we would like to give a special shoutout to David for being so awesome here! hanging out with him was definitely the best part of the entire trip! we are definitely going to miss him the most! he is great at his job & even taught us some Spanish! :) also would like to mention that Kevin, Hilario, Orlando, Mario, Cesar, Raymondo & Roni were lots of fun too & helped make this trip memorable!! :)
from New Jersey
Submitted on 09-07-2016
the is the best resort i've been to, quite the direct opposite of an atlantis-style resort, much more secluded, yet plenty of room to literally do whatever you want. the food is incredible, though i spent nearly all my time drinking, i went full-throttle and dropped-the-hammer for 4 days straight. the pool by the beach is the place to be during the day, but only if you want to be awesome. the staff is excellent. make sure you ask for Ruth, Kevin, Hilario, Antonio, Paco, Rolando, Sarai, Mario... Read more
from
Submitted on 09-07-2016
Salome and Aracely are the best bartenders at the resort. Keep the fun happening all day. Beautiful resort with lots to do. If you fo make sure to stop by the Lizards Pool Bar and have some drinks with Solome and Aracely. They made our trip.
from
Submitted on 09-07-2016
This kids club is extreamly good! My daughter Sophie was so happy and had so much fun the teachers Mar, Caro, Luisa, Maria Jose ,Yoselin and Ruth were so kind and fun and they took good care of my daughter and all of the other children and last she loved the parties. I would recommend this to everyone
from Denver, Colorado
Submitted on 12-07-2016
Met great people on the beach volleyball staff including Hilario, Ruth and Luis. Also had great staff at the evening concerts for dance lessons and just having a good time. Many thanks to David, Kevin and the Water sports team. Enjoyed sailing, kayaking, paddle boarding and jet skiing. Many thanks to Rolando and Francisco as well.
from Houston, Texas
Submitted on 12-07-2016
I have never written a travel review before but I perused this sight regularly after booking our trip, holding my breath hoping that it would be everything my family hoped for, as the reviews were a broad mix of positives and negatives. We were NOT disappointed. Our arrival was delayed by 2 1/2 hours due to unforeseen storms from the US and we were greeted with smiling faces, chocolate milk for my kids and "good news and bad news." We had booked a 3 BR Deluxe Suite and were upgraded to a 3 BR ... Read more
from Stockport, United Kingdom
Submitted on 13-07-2016
Well firstly I want to say ignore all the negative reviews on here. We loved this property and stayed for 9 nights at the beginning of July We booked a 2 bedroom jacuzzi suite and were not disappointed. The room was large with a sitting area and a fully equipped kitchen. The second bedroom had 2 double beds in, where my 2 children slept and was great too! My youngest is 11 months and the suite had all the things you would need for a baby, high chair, steriliser, baby bath etc, we didn't even ... Read more
from
Submitted on 13-07-2016
Azul Fives is a wonderful place to spend time with family, friends, or going solo. The entertainment is excellent- there's a kids club for your kiddos and daily activities to take part in. The recreation team is amazing; a favorite of mine- Ruth, is delightful to be around with. Service is splendid as well. A plus is that you can look at properties within the resort and buy if you're interested as well as join as members if you're a usual. The food is AMAZING, very flavorful and enough restauran... Read more
from
Submitted on 13-07-2016
Currently sitting on a sun lounger outside our room at Azul Fives whilst the little one sleeps in the lovely air conditioned room. All I can say is, ignore the negative reviews for this place, I can't possibly understand how people can say a bad word about it, they just must be extremely fussy. I was quite anxious before coming here due to some of the negativity but I honestly do not understand what they were talking about. Check-in was swift, room is lovely, location is perfect, food is amazin... Read more
from
Submitted on 15-07-2016
This review is long over due. My family and I had booked this hotel through a travel agency because of a wedding that was taking place. I assumed that this hotel had a reputable background and that we would have a decent time. I thought wrong. We had scheduled a red eye flight from LAX to Cancun making the most of our time. Seeing that we were to arrive early, I made sure we had the early check-in. Immediately after we arrived, our rooms were unavailable. My entire family and some friends did no... Read more
from Atlanta, Georgia
Submitted on 15-07-2016
Outstanding resort! Unbelievably friendly, professional and helpful staff, especially Luca (everywhere), Yair, Luis and Edgar (beach club), Paulina (pool bar), Raul (Arezzo), Darwin ( breakfast) and massage therapists Aida and Yunah. Beautiful beach, good food with nice variety, good on site snorkeling and plentiful amenities. Comfortable accommodations. Highly recommend!
from Medford, Oregon
Submitted on 15-07-2016
Wife and I took our 14 year old on the All-Inclusive Plan. Had the very best time. Staff was as friendly and helpful as could be. If you have an allergy, make sure you let the restaruant captain know, and they will take very special care of you. The staff at Flavours and Koh Tai are especially helpful. Have to complement Diego Garcia, the new Food and Beverage manager for what he has created with the folks who work for him. The food was wonderful, the experiences in the infinity pool and o... Read more
from Derby UK
Submitted on 17-07-2016
Readers...... Please don't book a trip to this resort looking for luxury. Its OK - it's not really luxury. Despite some great elements of the holiday - I wouldn't return to this property. We were a family of 4 in rooms 904(1&2) 9-16 July 2016. I knew we were going to be in for a few issues when we arrived.... We arrived at gone 3pm local time and the room was not ready. Further, it was unlikely to be ready for at least another hour. This was due to wedding that had failed to check out in time... Read more
from West Midlands, United Kingdom
Submitted on 17-07-2016
Really enjoyed this hotel everyone was so helpful food lovely rooms great especially the entertainment team they was great really friendly and go out there way to help u and try to get u envolved really miss the place from street family walsall west midlands
from
Submitted on 20-07-2016
I have just recently returned from a fantastic 2 week holiday with my husband and 2 teenage sons (aged 14 & 16) Room ‚?? we had 2 deluxe rooms in Villa 3. The rooms although slightly tired, e.g. odd broken tile, were spacious. Villa 3 was ideally located between the beach/main pool area and the plaza area. It seems that unless you are in the new Essence section the rooms are fine. Food ‚?? we mainly ate our evening meal at the Italian, the Thai and Sea Olive. All were excellent in terms of ... Read more
from Brampton, Canada
Submitted on 20-07-2016
1. beach is seaweed and awful 2. Villas 15 / 16 / 17 / 18 are in construction area noisey from 7.00 am to 7.00 pm good luck if you get those villas 3. beach is far, and you wait too long for carts to take you to beach etc. 4. service is poor 5. did not get same villa as our daughter or other friends 6. same food at buffet daily, only slight changes to menu 7. no nightlife dead at 9.00 pm 8. no stage for shows in a small area near front lobby, a joke 9. shows are okay, but not big productions l... Read more
from MELFORT
Submitted on 20-07-2016
If you want to go somewhere relaxing where the whole family can have a good time this is the place. It is not a party hotel but you can still have a good time. The river like pool by our room was our favourite. The staff is very friendly and you get to know them throughout your stay. The food is awesome, especially the gourmet restaurants.
from Quebec City, Canada
Submitted on 20-07-2016
Great staff, especially the animation crew (amazing Mario, you're the best!). We had a 3 bedrooms sky suite jacuzzi in villa 6 which is just in the center of the Azul five complex (between the reception/restaurants area and the beach). The room was so big, so clean and nice. Ask for a view on the pool river from the balcony. We saw three monkeys from the balcony the first morning walking throught the place. Many activities offered for kids, teenagers and adults.The Beach is not very big but en... Read more
from Athens, Georgia
Submitted on 20-07-2016
When our family decided to plan a special vacation, we consulted with a local travel agent who recommended several properties in both Mexico and Punta Cana. She spoke very highly of Azul Fives. We read lots of Trip Advisor reviews on Azul Fives before we decided it would be our destination, and honestly, I was a little anxious because despite having such a high overall rating, there were plenty of people complaining about the food, the service, the cleanliness, the construction, and so forth. ... Read more
from kksg13
Submitted on 22-07-2016
Just got back from this resort and first impression was not what it was at the El Dorado Royale. We stayed 8 days in the 1400 building which is in need of serious updating. We arrived to a sweltering hot lobby right off the outside with no buffer whatsoever. The lobby desk is just a few feet from the outside door. The poor employees in their polyester uniforms were sweating like crazy and fanning themselves, as were we. Our room was a short golf cart ride to our building and that is a positive... Read more
from Macclesfield, United Kingdom
Submitted on 22-07-2016
This is a beautiful hotel with so many great things but I feel with better service in certain areas this would be better. I have stayed at several mexican hotels and what separates this is the restaurantes. They are all a la Carte apart from one and choice of menu is fantastic. The problem I had was getting bookings. The Italian was impossible to book before 9pm at night. Too late for us. The 1 buffet restaurante was very poor. I found odd they serve meat but no potatoes in any form. ( new, ro... Read more
from Ramona, California
Submitted on 22-07-2016
Just came back from a family trip to Azul Fives, we went in a large group, 42 people. Overall, we had a great time, despite some issues. Rooms are large, but need updating, especially the roof tops. There was also issues with slow service and forgotten requests. On the plus side, or vacation was made so much better by our butler, Cesar, worked very hard to sort all the issues for us. He never tired, and did everything with a smile and great attitude. Also, the rest of the staff in general... Read more
from Bristol, United Kingdom
Submitted on 23-07-2016
We have just arrived home after an overall fantastic two week holiday. We have so many positives and can't speak highly enough of the vast majority of Azul Fives. Accommodation - we stayed in villa 304 rooms 1&2. The rooms were lovely. Spotless and well maintained. It was a perfect spot - halfway between the beach and the reception and restaurants. The maid service from Amanda was exemplary - we loved the array of towel animals and were grateful for all the little special touches. Thank you Am... Read more
from Herne Bay, United Kingdom
Submitted on 23-07-2016
We stayed at Azul Fives on 23rd June for 2 weeks. This was the best holiday we have ever been on. The hotel was amazing and the staff was too. From the start of our holiday to the finish you received 5 star treatment. The hotel and grounds are so well maintained. The rooms were cleaned everyday and mini bar fully stocked. The restaurants were fantastic with loads of variety and top quality. I think the best part of our stay were the staff. They were so friendly and helpful, especially Antonio ... Read more
from Vancouver, Canada
Submitted on 26-07-2016
Just came back from Azul Five. This was my second stay there (first was almost three years ago). The resort has grown a lot and keeps expanding. Our check in was quick and painless. I booked a two bedroom unit. We initially were given a one bedroom and a separate room.I was travelling with my three-year old daughter and my elderly father, and obviously this room set up did not work for me. I asked a receptionist to switch my dad to a room next to me and open a connecting door to make it a two b... Read more
from Cleethorpes, United Kingdom
Submitted on 27-07-2016
Fantastic variety of cuisine, although breakfast could have been warmer. Only tried breakfast in bed once; barely warm. We moved after 3 days to give the couple privacy, and the room we moved to was not as good; door mesh came away from frame, gap in shower window frame, had to call workmen out to fan because the light was stuck on, and kept having to re-enter safe numbers (and they told us several times how to enter the combination implying it was our fault, despite us not having a problem with... Read more
from Toronto, Canada
Submitted on 27-07-2016
My family (including a 6 and 10 year old) are planning a trip in December to celebrate a personal milestone, and we have decided that of all the places to go we wanted to return to Azul Fives by Karisma. Here is why: * Fabulous service - The service here is better than in any comparable resort (we have been to 5 or 6 others in the area previously). They are pleasant, consistent, never intrusive. * Fabulous rooms - The room was beautiful, clean, spacious and as advertised in their website and ... Read more
from Springboro, Ohio
Submitted on 27-07-2016
Last year, we stayed at the Azul Sensatori, and it was a great vacation. We wanted to try a different resort this time, so we opted for the Azul Fives (and it was suggested by our friend Lenin Salas). Upon arrival at the airport, our shuttle was waiting for us, and as before, everyone was very friendly and helpful. We were quickly taken to our resort, and were met promptly. Our bags were accounted for and we were taken directly to the Prestige concierge for check-in. They were ready for our... Read more
from Montreal, Canada
Submitted on 28-07-2016
Trip was great, beautiful hotel with exceptional food and service. The a la carte restos are nothing like any other resort we have been to. The buffet on the other hand is very mediocre but technically there is no reason to eat at the buffet as a la carte resto are open for breakfast and lunch time as well. Good entertainment at night but not enough space for everyone to come together. The lobby bar has a specialty drink with rosemary that was amazing!!! Also the smoothie bar is great as well. K... Read more
from San Antonio, Texas
Submitted on 28-07-2016
We arrived at AZUL fives ready for a incredible vacation with out family and friends but we were mistaken. We had booked a two bedroom for our family months in advance and when we were assigned our room we did not receive the two bedroom we recieved a one bedroom with only one bed which did not work at all for our family of four. Also the pull out sofa they expected my grown children to share was extremely uncomfortable. When we went to the hotel they claimed every single room was full and the c... Read more
from
Submitted on 29-07-2016
We went as a family and found our stay there to be outstanding. Karina, who works reservations took excellent care of us. She catered to all our needs. Antonio, bell boy, was the best and really catered to my family like no other. Yadira, from the pool bar, was extremely attentive, professional, and took very personal care of us. We also stayed at another resort and found this one to be more all inclusive, more family friendly, and more personal in our care taking. We also found the ... Read more
from
Submitted on 29-07-2016
This past July our family stayed at the property for 5 nights - we were in Mexico to attend a wedding and decided to turn this into family vacation. We did a lot of research and selected Azul Fives based on the reviews we read and beautiful photos we saw on the Azul Fives website. We booked a one bedroom "jacuzzi sky suite" that included a pull out bed. This room advertised to accommodate two adults and two teens. We've travelled extensively through the Caribbean, US and Europe. Generally we ... Read more
from orlando
Submitted on 30-07-2016
best resort I have visited. drinks not watered down. food was delicious with a great variety in selection. lodging was very comfortable and peaceful. Pools and beach were fantastic. lots of activities. Hotel staff catered to me without me having to ask. Plenty of roaming animals. The only downfall was not enough fish in water. Weather was beautiful.
from
Submitted on 30-07-2016
Spacious 2 room suite, close to the beach, thanks to Antonio, we were able to book excursions and dinner reservation right away and on site.. This was such a time saver!! The staff at Azul Fives were amazing.... Our personal favorites were Ruth, Kevin and Elida. All staff were very helpful, pleasant and professional, however, the 3 of them really made us feel truly welcomed as if we were family‚?§Ôł?‚?§Ôł? Thank you Ruth, Kevin & Elida for making our stay so amazing!!
from Glasgow, United Kingdom
Submitted on 02-08-2016
Just back from an amazing two weeks at the hotel, I didn't want to leave!! The sports/entertainment team are the people who made my holiday one to remember. There is always activities on during the day, and shows at night. I enjoyed taking part in water aerobics, beach volleyball, pool volleyball, water polo, and dance lessons! Francisco (aka- Paco), and Ronny lead a lot of these activities and they did a great job. They made such an effort to learn me, and my family's names. They would always ... Read more
from
Submitted on 02-08-2016
Oh how I wish I had loads of great things to say but I just don't. I know that starting off with such a bad start by being put in building 18 as far away from the beach and everything else as you can get and in the middle of a construction zone was bad enough I felt as though we were never treated properly from that point on. So to get the negatives out of the way first let's start with that. We were apparently supposed to have the concierge welcome us and show us our room as well as tell us ... Read more
from
Submitted on 02-08-2016
Had a blast at this hotel. The food is excellent ... Clearly one of the best I've had in Mexico. Rooms are clean and spacious. Staff is courteous and helpful. The only reason I didn't put 5 stars is the beach (one side has seaweeds and the other side has sharp rocks at the bottom). Special thanks to our butler Edguardo for taking care of my parents, kids and spouse. Steve
from wakefield
Submitted on 03-08-2016
After reading some good & bad reviews on this hotel before we arrived, I must admit, I was getting little worried. Even more so, when 2 weeks before we were due to travel, we received an email from the tour operator telling us there was construction at the hotel. We had to decide whether to change hotels or not & after lengthy investigations, we decided that we had chosen this hotel for a reason & we would go. Well, thank goodness we did. The hotel is fabulous, set in beautiful grounds & spotle... Read more
from
Submitted on 04-08-2016
My fiancé and I came here for a friends wedding in July and we had the time of our lives. This resort is a little slice of heaven set in the most beautiful location. The staff are exceptional and extremely friendly, they always went above and beyond to help make our stay the best it could be. The food was outstanding. My favourites were the Italian restaurant with the delicious gnocchi and olive bread and the Thai restaurant with all there yummy curries. I am a vegetarian and there were lots ... Read more
from
Submitted on 04-08-2016
We stayed at the Azul Fives hotel at the end of July 2016 for 2 weeks on our honeymoon with our two young children. It's a fantastic family friendly hotel with divine food, warm and friendly staff, spacious rooms and a great lagoon pool system. The Hotel, Pool and Beach didn't feel too crowded and you can always get a sun lounger. When we arrived we were greeted with an ice cold glass of champagne, our room wasn't quite ready but we were given a temporary room whilst they were finishing clean... Read more
from San Antonio, Texas
Submitted on 04-08-2016
we stayed here for a day and a half. we had three rooms together one room kept getting water dammage and ac problems. they did try to fix but it was too much trouble so we were moved.. but.. the food we ate while there was good had some tacos. drinks not too good. beach really far from room have to take golf cart to get there. but if like walking good for you..
from Alpharetta
Submitted on 06-08-2016
We are an Exotic/Prestige presidental members. When we booked a return trip Azul Fives under our membership we booked two rooms with a guarantee upgrade to get three rooms. When we arrived on Saturaday they told us that they unable to provide us that room until Monday and to compensate they would give us some resort credits, which we agreed too! On Monday we checked on our third room and they proceeded to tell us the room was no longer availible. Not sure what happened between Saturday and Mo... Read more
from
Submitted on 06-08-2016
My husband and I had an amazing time. The pools where always harm and clean. There was a wide variety of food and the 'adult' drinks were strong. Our hot water didn't get as hot as we wanted in the shower but all in all we had a great time. Ruth and Kevin from the events team made us feel at home and we live them for that
from Miramar, Florida
Submitted on 06-08-2016
Azul Fives provided an excellent service, the installations are beautiful, very spacious and comfortable, many pretty details, the staff is absolutely superb. The con for me was that they were having a/c issues and we as guests and their employees suffered the heat. I really hope they fix this soon. The Vassa Spa is just a delicious experience. We so much enjoyed all the food in the different restaurants. Room service was available 24 hours. I would love to go back. Their concierge service reall... Read more
from Mount Vernon, Ohio
Submitted on 10-08-2016
We took our 2 teenage girls with us on this trip to Mexico and we stayed in a 2 room Sky Suite. The rooms were amazing and worked out very well. We had our privacy and yet were still with our girls. Our personal concierge/butler - Edgardo took great care of us, providing us everything we needed for our stay. We also appreciated Jose who cleaned our room daily. He was very courteous and accommodating to our schedule. When at the pool we spent most of our time at the Lizards swim-up bar. He... Read more
from Rainham, United Kingdom
Submitted on 10-08-2016
Our holiday was utterly fantastic. I couldn't have asked for more. It was my boyfriend and I's first long haul trip together and we was both a bit apprehensive. When we got there we was greeted by a wonderful group of staff and they couldn't have been nicer. We had our room allocated and our bags taken down with us to our room. We was in Villa 4, right in the middle of the resort only a 5 minute walk away from everything. The liveliest pool was the infinity pool with many activities during the d... Read more
from Houston, Texas
Submitted on 10-08-2016
The Azul Fives property is very nice including the outstanding hospitality and service. The food was very good to exceptional at all the dining areas we visited - the French, sushi, and the beach club grill. Our 4 night stay in a two bedroom sky suite was very comfortable. We enjoyed the lovely pool between buildings 15 and 16, the lazy rivers, and the beach pool and beach too! This is a great property for a family vacation! We also enjoyed the fantastic owners private dinner with entertainment.... Read more
from Sudbury, Canada
Submitted on 10-08-2016
We visited with extended family for a week in March 2016. We were housed in Building 16 which is far from the beach and main area of the resort. It was quiet and clean. The pools were lovely. The beach was awful! Lots of seaweed and rocks amongst the sand when you walk into swim. Several people had their feet cut. First Aid is great there! Food is excellent. Wonderful selection for children. This resort caters to children. We had my 2 grand children (8months and 2 years old) with both sets of... Read more
from
Submitted on 10-08-2016
The 2 room suite was great, the grounds were beautiful, the staff very friendly! The food was excellent in all of the restaurants and every restaurant accommodated the kids. All of the staff were polite and helpful. Enjoyed every minute.
from
Submitted on 12-08-2016
We have just returned from 2 weeks at Azul Fives, I travelled with my 2 daughters 16 & 9. The resort itself is beautifully presented, all areas are kept immaculate. Even the gardeners are out daily raking up the leaves, cutting the grass etc. My girls loved the Italian restaurant and particular thanks to Nickolas who was exceptional with them. If you are going to the resort check out the map on arrival thoroughly as many peoples reviews say they were a long way from things, but there are many ... Read more
from Weslaco
Submitted on 12-08-2016
I was disappointed at first because they stated that my room that was originally assigned to us was not ready, to make up for it, they stated that they would give us a $100.00 room credit. I was fine until we went into our room later that night, and found out that we had 2 separate beds, which was unacceptable. It was around 1:00 am so I didn't see the point in calling the front desk. Nayeli at the front desk was awesome and caring, the bartenders were social, entertaining, and very nice, and we... Read more
from Crowborough, United Kingdom
Submitted on 13-08-2016
Second year in a row we have visited and overall very pleased we came back. Food in restaurants contiues to be good quality and 2 bed apartments perfect for families. Word of warning though, whilst great choice of restaurants the policy of booking has changed and now you need to pre book to get in (some days 2 days in advance to get them at kids meal times) this isn't good enough for this type of hotel. I don't want to pre plan my dining!! However I want to say a huge thank you to Carlos Dias w... Read more
from Nitro, West Virginia
Submitted on 13-08-2016
Kevin, David, both Antonios (the bartender at pool & the towel guy at the pool) were amazing. Also all the guys that did the activities at the pool were amazing -- so entertaining. We appreciate everything each one of you did for us & we will be back :)
from Trenton, Canada
Submitted on 13-08-2016
Thank you to all staff at Flavours restaurant especially people like Rodrigo Reyes who goes out of his way to make sure things are perfect you made a great thing even betterū??? Also a big thanks to Angel at flavours our meals and service were fantastic you made us feel at home many thanks to so many other people at Flavours we had soon many great and flavourful meals we've only been home a week and miss you already
from New York City, New York
Submitted on 16-08-2016
We recently returned from a 10 day stay at the Azul Fives. We also stayed here last Summer and have stayed at the Azul Sensatori twice previously. While there were some things that have changed which were a bit disappointing since last Summer, it was still a wonderful stay. One disappointing factor: A Starbucks (really?) which is not included in the All inclusive plan, replaced the wonderful coffee shop from last year. The shop still serves excellent smoothies and fresh squeezed fruit and v... Read more
from Alexandria, Louisiana
Submitted on 17-08-2016
Azul Fives is by far one of my new favorite places to visit!! I think the best part had to be the entertainment staff. They were all so enthusiastic about making sure my family and I were having fun all week, especially David, Ruth, Francisco, and Kevin. They always had great activities planned throughout the whole day, including beach volleyball, water aerobics, dancing, and plenty of fun games to get everyone involved. The entertainment staff really made the trip for me.
from
Submitted on 17-08-2016
Let me start with the positive! This place was seriously beautiful and well thought out. The service was phenomenal and very friendly! Whenever i go somewhere tropical I am always concerned about my room being cool enough to sleep at night. Well our room was frigid and awesome in bldg 15 (1518....rooms 1&2) and was a great place to retreat from the hot sun in the afternoon. The beds had soft toppers and were very comfortable. The only knock on the room was the dimly lit bathrooms but that is no... Read more
from Nashville, Tennessee
Submitted on 17-08-2016
Our family just enjoyed a great week at Azul Fives with our kids, 8 and 10. We stayed in building 15 and had 2 adjoining rooms. These rooms were very spacious and clean. I wish I remembered our housekeepers name because she was probably the best we have ever had at any resort, we were in room 1528 1 and 2. It was a good distance to the beach, about a 5-7 minute walk, but after enjoying all the great restaurants we needed the excercise. We ate at all the restaurants and our favorite was the sushi... Read more
from Lake Ozark, Missouri
Submitted on 18-08-2016
Four of us ladies went for a week long getaway, and had an amazing time. The food was great, lots of choices. Everyone there was very helpful, and kind! We stayed in July 2016. We had amazing service, along with beautiful accommodations! Highly recommended!
from Thibodaux, Louisiana
Submitted on 06-09-2016
Recently traveled as part of a wedding group. This was not our first all inclusive trip, so we knew what to expect. Our villa, 15, was beautiful with a somewhat private pool (no one was ever really in it). It was a lot more modern and updated than the guest who were in buildings 3 and 4. It was quite the walk to the beach though. The beach was beautiful and where we spent most of our time. We had so much fun snorkeling by the pier. There were always chairs open. We did not really use the beach p... Read more
from Monrovia, California
Submitted on 06-09-2016
The entire staff was extremely helpful and friendly. The facilities were very clean and modern. The food at the restaurants were phenomenal (particularly dinner) - well beyond our expectations. One of the chefs at La Brasserie made a beautifully decorated dessert plate on our last night there. The only thing was that we were told we needed to make dinner reservations every night, but the restaurants were not near full. It may have been that we traveled at the end of the recent busy season. ... Read more
from Toronto, Canada
Submitted on 07-09-2016
In just a few words: Amazing - Staff 10/10 - Pools 10/10 - Room Service 10/10 Great - Location 8/10 - Rom 8/10 - Food 8/10 - Kids Club 8/10 To improve -Rooms are starting to follow appart inside -Night activities and clubs -Desserts what I liked the most: Catering to difficult diet requests for my 80 old dad and my 6 year old son. Special thanks to chef Fernando you went above and beyond for us.
from Philadelphia, Pennsylvania
Submitted on 07-09-2016
We had a amazing time at Azul Fives, Became members!!! Everything was great! Katya at concierge service was very helpful. Gabby beach butler was great, Marco at Oka Sushi place was great and his brother Adriano at Koh Tai place was the best. WE are coming back for more!!!
from Atlanta, Georgia
Submitted on 08-09-2016
This resort is absolutely wonderful! The staff, the service, the food, all super awesome! My room was beautiful as well the property. I would recommend this to anyone. I can't wait to revisit next year.
from
Submitted on 12-09-2016
My boyfriend and I just returned from a week stay at this property and I have to say that the resort was better than I expected but not without it's flaws and improvements like any resort. We went during what I would call low-season as it's the start of hurricane season and the resort was quite empty and quiet, which in turn was nice as we had beautiful weather and never had to fight for chairs or have any issues with getting dinner reservations at the time we wanted. Check In: Check-in was a ... Read more
from Fareham, United Kingdom
Submitted on 12-09-2016
From moment we arrived, we have been impressed by the resort and staff. They have taken excellent care of us. My husband celebrated his 60 th birthday and they went out of their way to make his day very special. A big thank you. Having a fantastic time.
from Hamilton
Submitted on 12-09-2016
As parents of aging sons, 17, 19, and 22, we are still able to enjoy a family vacation with enough space to spread out, while still staying together. This was our second visit to Azul Fives and this time we had the three bedroom condo in Villa 6, close to the beach! We had the rooftop suite, which allowed us to enjoy even more space, although the temperatures were extreme and the heat was relentless. This resort is superior with regards to all inclusive meals, having many restaurants to chose... Read more
from Toronto, Ontario
Submitted on 12-09-2016
Week September 3 to 10 There was 4 of us 2 suites. We both had the one bedroom suites on the walkway side. Service was fantastic, all staff we dealt with were great they really aim to please. Food was very good, lots of choices. Always found a group of beach chairs under shade. Ocean was great they were bringing in sand from over the breakwall so it wasn't so rocky. I took my water shoes as earlier reviews stated it was rocky but I didn't need them. No complaints about anything. You wil... Read more
from
Submitted on 13-09-2016
Location - 20min taxi ride north from Playa Del Carmen's 5th Avenue. There is currently work underway to further enhance the immediate front drive and entrance. The initial drive in from the main highway could disappoint some comparing to some of the other hotels, but please be patient and try not to judge, all will become great. Reception - Very helpful front desk staff and you are immediately assigned your own check member of staff who takes you away and you are seated at a desk, to go throu... Read more
from Saint Louis, Missouri
Submitted on 13-09-2016
Excellent service, great, friendly staff, and incredible food. Although the hotel wasn't full, they managed to keep most all of the restaurants open according to schedule. The menus and meals were 5-star quality, with excellent service in all. If there were any negatives, the Meso Tapas restaurant was a little different than the rest of the restaurants- it may have been the tapas concept, but the service also wasn't quite as good as the other restaurants. Beach: Positive: the beach area wa... Read more
from Toronto, Ontario
Submitted on 13-09-2016
I booked this trip last minute for my 30th birthday with my boyfriend. It was our 2nd all inclusive (previously stayed at the Riu in Aruba for a wedding a few years back) and we weren't sure we were going to enjoy ourselves. We are big city, sightseeing type of vacationers, so this was our first real vacation to relax and enjoy the sun and sand to ourselves. Azul Fives blew us away from their impeccable service, really good food, beautiful beach and very clean resort and amenities. I can't r... Read more
from Lancaster, Pennsylvania
Submitted on 13-09-2016
Our trip started with Dream Makers Vacation Services helping us plan a family vacation! They were fantastic in helping us choose the perfect location, a wonderful resort and making the travel arrangements that were well organized. Dream Makers provided thorough communication and a great itinerary with necessary documents and helpful hints to make our travel days easy! When we pulled up to Azul Fives, first impressions of the exterior were different than expected after we saw some of the other r... Read more
from Clearwater, Florida
Submitted on 15-09-2016
Excellent services from all the staff here,a special mention to the pool butlers,Antonio,Egar,Roberto & Gaby. Thank you for taking excellent care of us during our stay, nothing was too much trouble to help make our stay a fantastic experience
from Glendale, Arizona
Submitted on 15-09-2016
The food is very good. The rooms are excellent. Service is excellent! There are fun activities throughout the day, and plenty of places to relax and unwind. The hotel really takes care of you. All the restaurants are very good, but I must mention that Oka sushi bar was wonderful! Chef Ronay was our favorite in the entire resort. He was the only chef who came out to visit us and even helped deliver our food. He was professional and proud of his work. We highly recommend visiting oka sushi bar if ... Read more
from Toronto, Ontario, Canada
Submitted on 18-09-2016
We've just arrived here today and I do hope that this is not an indication of our next 7 days. (The resort itself is beautiful but way too big for us, which I knew from the Internet and asked for closer rooms options.). The service, however, is NOT. We just checked in now at 4:25 even though we've been here since 11:45 am and exhausted. We asked if they could call and see if the room was ready early and the answer was no...check in is at 3. All other resorts at least call because often the roo... Read more
from
Submitted on 18-09-2016
I have just returned from a week stay at Azul Fives by Karisma in Playa del Carmen. It was such a perfect experience ! Everything from the moment we arrived was so enjoyable. The residence with a view to the pool where we enjoyed dinner from the room service, the different restaurants, specially Brasseria for breakfast, Oriola for lunch and Koa Thai and OkaSushi for dinner had a great food and service. The beach was unforgettable and the bars at the pool so much fun. My 8 years old son had a gre... Read more
from
Submitted on 18-09-2016
We've been at the hotel for a little over 24 hours now. Staff here are really nice and VERY ACCOMMODATING, certain areas of the resort are not easily accessible especially if you have a stroller. In regards to the room service it can be a bit slow at times. The first night our AC was making a buzzing sound but in the morning we informed the staff and they fixed the problem in very timely manner. The resort is VERY CLEAN but we had our room cleaned once so far and let just say it could have been... Read more
from Los Angeles, California
Submitted on 18-09-2016
I really hope I get to mention every single amazing memory we had at Azul Fives. We travelled here for our wedding, which was hosted at the gorgeous Sky Deck. Let me start off with the moment we landed. Our amazing travel agent, Tammy Wright (Wright Travel Agency) set up the transfers to and from the airport. When our van picked us up we had our chauffeur gift us a beautiful picture frame with our names printed. From there we went to the hotel and i was highly impressed with the high securi... Read more
from Market Drayton, United Kingdom
Submitted on 19-09-2016
Amazing place service is fantastic. We went here as a small group of 14 to get married the whole holiday was fantastic it really was by far the best hotel that I have ever stayed in. The rooms are clean and every thing about them is high end we even had a hot tub on our roof terrace. The room service was free the food in all of the restaurants was amazing, the service is out of this world every one in our party had the time of their lives
from Dallas, Texas
Submitted on 21-09-2016
We stayed here for 4 days in September. The resort is billed as "Gourmet All-Inclusive" and has some nice features. The grounds are nice, many rooms are nice, and the pools and beaches are nice too. Our first room was a deluxe (smallest room, hotel style) with a king bed. The room was in the older section, was quite large, and had a great sized bathroom with double sink. It was sparsely decorated, had no artwork on the walls, missing a bedside nightstand, had a small TV that every channel... Read more
from
Submitted on 21-09-2016
We've been here for a little over then 4 days now. The first 24hrs were very interesting aside from the minor hiccups.. Azul Five has been a wonderful experience for myself and my family. This resort has substantial amount of options for both adults and kids. We have a 1 year old travelling with us and the staff here have been doing anything and everything to ensure that she is well fed and taken care off. Please note that the service from staff that we have been receiving is outstanding. The c... Read more
from Blackpool, United Kingdom
Submitted on 22-09-2016
On arrival we were greeted by very friendly staff and quickly shown to our room. Although we had asked for a king bed we had two single beds (there were no kings available), also the room only had a shower and no bath, there is a mini bar but topping up was a little hit and miss (it was missed a few times during the two weeks, also no spirits are available). We were in block 11 which was centrally located and easy access to all areas, although there are golf carts readily available if you don‚??... Read more
from Vanves, France
Submitted on 22-09-2016
Excellent experience of an all-inclusive vacation. We tried almost all the restaurants, except for the sushi and Thai, and were very happy with the quality. The service was very good, in the rooms, in the restaurants, on the grounds and on the beach. We took advantage of the location to visit Chichen Itza and Coba which made for a very complete and happy vacation.
from TN
Submitted on 22-09-2016
The first day I wasn't impressed with the resort. There was no Wow factor. Our room was in villa 9 which is centrally located between the beach and the plaza area. The room was clean but old and worn with stains in places and unappealing decor. Apparently without an upgrade double beds are the only option as we requested a king and didn't get it. Our other requests were honored. It was large enough and had a nice patio. The air conditioner was amazing the room was always cool and the water got v... Read more
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