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Grand Palladium Vallarta Resort and Spa All-Inclusive

Puerto Vallarta, Jalisco, Mexico (PVR)

Room rates from:
$188 $94
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$1,289 $729
Per Guest for 5 Nights
Based on 4014 reviews
Preserving the Charm of Old Mexico While Combining this with Every Modern Convenience!
Room & Rates
Deluxe - All-Inclusive - Grand Palladium Vallarta Resort and Spa  All-Inclusive - 2

Deluxe - All-Inclusive

Starting from
$188 $94
Per Adult Nightly
All Inclusive Plan features:
  • Meals - Breakfast, lunch, dinner, and snacks at different dining areas.
  • Accommodations as selected.
  • Drinks - Domestic and imported alcoholic and non-alcoholic drinks.
  • Activities - Daily activities led by the recreation team.
  • Entertainment.
  • Sports - Non-motorized water sports
  • All Hotel Accommodations, Taxes, and Gratuities are Included
Amenities: Each room provides one king size bed or two queen size beds, air conditioning, balcony, private bathroom, safe, shower, fridge, iron & ironing board, trouser press, hair dryer, telephone, and television.
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Deluxe Ocean View - All-Inclusive - Grand Palladium Vallarta Resort and Spa  All-Inclusive - 1

Deluxe Ocean View - All-Inclusive

Starting from
$213 $97
Per Adult Nightly
All Inclusive Plan features:
  • Meals - Breakfast, lunch, dinner, and snacks at different dining areas.
  • Accommodations as selected.
  • Drinks - Domestic and imported alcoholic and non-alcoholic drinks.
  • Activities - Daily activities led by the recreation team.
  • Entertainment.
  • Sports - Non-motorized water sports
  • All Hotel Accommodations, Taxes, and Gratuities are Included
Amenities: Each room provides one king size bed, air conditioning, balcony, private bathroom, safe, shower, fridge, iron & ironing board, trouser press, hair dryer, telephone, and television.
Hide room details
Junior Suite - All-Inclusive - Grand Palladium Vallarta Resort and Spa  All-Inclusive - 3

Junior Suite - All-Inclusive

Starting from
$226 $103
Per Adult Nightly
All Inclusive Plan features:
  • Meals - Breakfast, lunch, dinner, and snacks at different dining areas.
  • Accommodations as selected.
  • Drinks - Domestic and imported alcoholic and non-alcoholic drinks.
  • Activities - Daily activities led by the recreation team.
  • Entertainment.
  • Sports - Non-motorized water sports
  • All Hotel Accommodations, Taxes, and Gratuities are Included
Amenities: Each room provides air conditioning, balcony, separate sitting room, interconnecting rooms, private bathroom, safe, shower, fridge, iron & ironing board, trouser press, hair dryer, telephone, and television.
Hide room details
Grand Palladium Vallarta Resort and Spa All-Inclusive
Km. 11.5 Carretera La Cruz de Huanacaxtle - Punta de Mita Mpio., Nuevo Vallarta, Mexico 63734

Location

Located in a heavenly setting, surrounded by lush native vegetation and with a private beach front extending along a straight 300 meters, 45 minutes N. of the Puerto Vallarta International Airport (PVR).

Why Stay Here

  • 24-Hour Front Desk
  • Arcade/Game Room
  • Barbecue Grills
  • Beach Towels
  • Business Center
  • Free Wi-Fi
  • Fitness Center
  • Swim-Up Bar
  • Express Check-In
  • Night Club
  • Multilingual Staff
  • Area Shuttle (Surcharge)

Resort Details

The hotel has a Mexican decor and is an ideal choice for getting away and enjoying a wonderful rest after a day\\\\\\\'s walk around Banderas Bay, or playing golf at any one of the internationally renowned golf courses available in the area. Mexico has one of the most varied cuisines in the world. Due to its Spanish and pre-Hispanic heritage, it reflects the flavors of two continents giving rise to delicious and colorful dishes. The basic elements of Mexican cuisine, which give it its unique flavor and texture are maize, red meats, and the enormous variety of hot spices, beans, onion, and tomato. The national dishes are known as platillos mejicanos.

All-Inclusive Details

  • Complete Meals Including Breakfast, Lunch, and Dinner in the resorts main restaurant..
  • Five buffet style or a la carte restaurants featuring local and international cuisine. The specialty restaurants offer full a la carte service and require reservations.
  • Room service included from 1PM thru 11PM
  • Snacks and local and international drinks (with or without alcohol) offered in the seven bars. .
  • Unlimited Domestic Drinks.
  • Non-motorized Sports, and Endless Entertainment.
  • All Current Hotel Taxes and Gratuities are also Included.

Accommodation Details

The hotel offers its Guests luxurious and spacious rooms with two double beds or a king size bed, and all of rooms come with a fully-fitted bathroom. This is a All Inclusive Resort.

Restaurants, Lounges & Bars

El Bosque - Main restaurant, El Bosque is divided into two sections, each under an enormous, soaring, thatch-roof palapa and furnished with carved, dark-wood chairs and colorful chair cushions and table linens. Bountiful breakfast, lunch, and dinner buffets are served, with lunches and dinners featuring theme foods such as Italian or Mexican. After dinner closes at 11 PM, fast foods such as pizza, hamburgers, and nachos are available until 1 AM.
Viva Mexico - Reached by a staircase ascending from the center of El Bosque, this dinner restaurant has its own palapa; features rustic decor such as wood-paddle ceiling fans, leather-and-wood furniture, and junk-metal sculptures; provides a sweeping ocean view; and serves la carte Mexican fare. Reservations and casual resortwear required.
Portofino - Serving Mediterranean-accented, la carte dinners. Reservations and casual resortwear required.
Las Terrazas - By the main pool, Las Terrazas serves buffet-style snacks. Hours are 11 AM to 6 PM.
Bamb - On El Bosque`s second floor, Bamb features Oriental cuisine a la carte.
Ribs and More - specializes in a la cart Steak House Grill meals. At night it`s joined by Las Terrazas.

Pools & Spas

The Zentropia Palladium Spa and Wellness offers a unique opportunity to unwind and relax with a complete wellness experience. In addition to offering exclusive and personalized services, it also features a gymnasium with modern facilities, jacuzzi, new sauna and vapor baths that will fly you to a haven of tranquility and pleasure. Pamper yourself with a luxurious massage or choose amongst a great variety of beauty treatments (additional costs and previous reservation required).

Weddings

A ideal place to celebrate the most romantic time a couple can share. The tropical beauty of the Bay of Banderas and originality of weddings, spectacular terraces overlooking the sea, make the event an unforgettable experience.

Entertainment & Activities

The entertainment program is varied and enjoyable. An entertaining and expert team of animators organizes day or night time activities for the enjoyment of both adults and children. There is also the Excursion Desk which offers at an extra charge: horse-riding outings, ATV\\\\\\\'s, snorkeling, scuba diving, whale spotting, etc. The resort also has a mini zoo and a photography center.

IMPORTANT INFORMATION

**No Elevators at hotel**
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Facilities fee: USD $10.00 per person, per day and includes use of:
  • Sauna
  • Spa tub
  • Swimming Pool
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • Air-Conditioning
  • All-Inclusive
  • Babysitting (+)
  • Beauty Shop/Salon (+)
  • Business Center (+)
  • Business Services (+)
  • Cafe
  • Car Rental Desk (+)
  • Coin Operated Laundry (+)
  • Conference Rooms (+)
  • Deck, balcony or terrace
  • Fitness Facility
  • Gift Shop on Property (+)
  • Hair Dryer
  • Horseback Riding (nearby) (+)
  • In room Safe (+)
  • Ironing Board
  • Jacuzzi/Hot Tub (+)
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Night Club
  • Non-Motorized Water Sports
  • Outdoor Pool
  • Private Bath
  • Public Internet Access (+)
  • Refrigerator
  • Restaurant
  • Sauna (+)
  • Shopping (+)
  • Spa Services (+)
  • Steam Room (+)
  • Swim-Up Bar
  • Telephone (+)
  • Tennis Courts
  • Volleyball Court
  • Water Sports (nearby) (+)
  • Whale Watching (nearby)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4014 reviews
from
Submitted on 16-05-2016
We had a great 10 day trip to Grand Palladium. The food was really good, there are so many choices at the buffet that you never need to eat the same and some really good a la cartes to choose from too. Breakfast was great, eggs cooked to order, fresh French toast and crepes and good coffee. My kids love pastries and macaron so they were in heaven. We really enjoyed the lamb in the ribs and more and the Mexican was fabulous. We ate so much tortilla, guacamole and salsa that I'm not sure I can eat... Read more
from sparwood
Submitted on 19-05-2016
We visited the Grand Palladium for our sixth time from April16-23. Why do we keep returning to the same resort? So many people ask us this question, there are so many reasons. #1 The People! Working with the public ourselves we know it is not easy to serve people day in and day out while keeping a smile on your face. But the People of the Palladium do it no problem. From the moment we step off the bus and enter this lush tropical paradise we are greeted with huge smiles and hugs by either Victor... Read more
from
Submitted on 22-05-2016
Stayed here for 4 days, sometimes drinks taste very cheap, food is good, desserts not very tasty, overall the only big issue besides customer care, are the long wait times for breakfast. Pools are nice, the beach is clean or at least they try to keep it clean.
from
Submitted on 25-05-2016
Myself, my parents, sister and fiance just spent 10 days at the Grand Palladium Vallarta and really enjoyed our vacation. We were fortunate enough to have had our accommodations booked by a friend of ours who is a Travel Club VIP (gold wristband) so we had access to all areas of the resort including the Travel Club exclusive areas and the Royal Suites. We stayed in Building 3 on the second floor, rooms 3207 & 3209. It was in great proximity to the Royal Suites (a minute walk) and to the Travel... Read more
from Tallmadge, Ohio
Submitted on 25-05-2016
My wife booked this last minute vacation for my son and I through CheapCaribbean.com as a package deal. Reading the reviews we were looking forward to a special time. We arrived and waited a short time for check in around 1:30 pm. After check in you do an intro with a customer service rep. They explain about the resort and try to get you to do a breakfast with them for an explanation of their Palladium plan. We declined - no pressure. Rooms were not available till 3pm so we went to lunch at the ... Read more
from Denver
Submitted on 05-06-2016
You kinda get what you pay for here in TOTAL experience. As others have said in reviews, you can pay a little extra for far better experiences. We stayed here mainly because of the surf break right in front of the hotel which I wanted to surf. FYI, this isn't a good beginners surf spot and the beach itself for body boarding/ body surfing isn't good either. Trust me I've visited a lot of beaches and this one is horrible for that. The plus is there are a lot of body boards, surfboards and standup... Read more
from
Submitted on 16-06-2016
We just came back June 15th after 7days. There was 6 of us that went. We felt nervous about some bad reviews but wanted to try it anyway. People will complain about everything and but it's up to you whether you chose let it ruin your trip or not. Dont listen to the bad reviews! We loved the staff, the food we chose to eat was so delicious. The breakfast buffet, well here's the deal get there early Before 10-1030 and there's NO line up! Get your omelete on and started then go make your toast to k... Read more
from Motherwell, United Kingdom
Submitted on 18-06-2016
We're just entering our second week staying, and this place is amazing! Our first time In Mexico and we will most definitely be back. Nothing's a hassle with these guys and the food is good too! Try go earlier to avoid que's we had no problem with que's as we went around 6/7 to eat every night. The Mexican restaurant is outstanding we loved it so much! And the poolside snacks during the day at the adult pool were a nice touch too if you couldn't be bothered moving for lunch. Omar and the lobby b... Read more
from Lincoln City, Oregon
Submitted on 20-06-2016
We were most impressed with the guys at the beach shack. Obler, Junior, and Eder were so helpful and hard working. My son and I surfed there for 3 days and loved the service. The beach bar is killer... the pools... we are going back in December with our extended family. The food in the restaurant by the main childrens' pool is not very good. Stale and birds fly into the food sometimes. But the food in the other restaurants (there are 4 of them) is very good.
from Golden, Colorado
Submitted on 21-06-2016
This location is great for surfing. Burros is the wave and just off shore. The pools are nice and the rooms pretty good. The food is really only acceptable and never good but for a surf trip I was fine. The issue for me is that the sewage from the place goes right into the water there. It is well known among the locals for ear infections etc. So if you don't go in the ocean I suppose it isn't a problem. The wifi is also hit and miss.
from Edmonton, Canada
Submitted on 21-06-2016
This is my third time to this resort group, once at the Adults only Royal Suites and second time for Grand Palladium Vallarta. I have to say, that I am so thankful that we have gotten to know the staff over the last two trips, as I had just come out of a debilitating surgery with unexpected complications, was not walking very well and unable to have any alcohol due to strong antibiotics. I cannot being to say enough about the special care that my daughters and I received...there is no way that I... Read more
from san diego
Submitted on 30-06-2016
I saw a lot of large families there, they were all having a great time. Food was average for a place like this. Pool was small for so many people. Service was great. POP group keep you busy all day and night. It was a long way to all attractions but you can get a taxi as needed. Great locations for wedding. If like kids stay here if not....
from Calgary, Canada
Submitted on 03-07-2016
My wife and daughter (age 10) recently returned from the Grand Palladium Vallarta. This will have been our 8th time to an all-inclusive in Puerto Vallarta. I would give the resort 3.5/5. Unfortunately, I won't be returning to this resort. Pros: Resort is surrounded by lush tropical trees and plants. There is a natural sea pool down on the beach which is AMAZING. You can soak in the sea pool, while watching the waves come crashing in. Private beach with no vendors bothering you, oth... Read more
from Sheffield, United Kingdom
Submitted on 05-07-2016
After a long journey check in went quite smoothly apart from the Travel Club people trying to sell timeshares, last thing you need. We were in block 1 which was in a great location especially for the adult pool, the view from the infinity pool was amazing. The room was spacious but the cleaning of it was a bit haphazard as sometimes it was done in the morning but mostly late afternoon one day it was 6pm and we only changed the bath towels as we were getting ready to go out. The food in the buff... Read more
from Portland, Oregon
Submitted on 08-07-2016
I was here with my family for a wedding! The wedding was beautiful, however, our stay, not so much! Most of the staff in the lobby, very unfriendly, with the exception of a few..I am sorry I don't remember their names, so they can be commended. Food...ugh! The only exception was the Mexican restaurant...it was good, but unfortunately, the service was not! We waited over an hour for our meal, others who came in after us, were served before us. We also never got the fresh guacamole that we had req... Read more
from
Submitted on 09-07-2016
This is the 6th time we've been to Mexico been with all different chains of resorts. Travel with a group of 8 people requested for a non-smoking, ground level ( because my mom has knees problem) and 2 rooms next to each other. But we ended up with 2 musty smell smoking rooms ( from our travel experience, we always bring febreeze spay with us otherwise we can't last a whole week in the rooms) and our rooms were on 2nd floor and were 3 rooms a part so it was so inconvenience for the kids and us. W... Read more
from
Submitted on 11-07-2016
I highly recommend the Grand Palladium Resort & Spa. The staff was dedicated to making sure my husband's and my visit surpassed our expectations. And our visit certainly did!! I am incredibly thankful for Abraham, Tania, and Juan Carlos as their positive attitudes and energetic personalities allowed for me to have an incredible time with my husband playing games, winning at trivia, basketball, and Bingo, dancing Zumba, tasting tequila, and feeling at home. Thanks to the Sports and Entertainment ... Read more
from
Submitted on 17-07-2016
This resort is a true Paradise! This is the second time we have visited the Grand Palladium, we stayed in the Royal suites both times and it was honestly the best holiday we have ever had. The room was immaculate and the staff were amazing, the facilities in the room and lobby are very clean and we felt instantly relaxed. I would like to say a huge thank you to a certain few staff members who made our holiday even better. Marisol - in the royal suites pool bar was extremely friendly and excel... Read more
from Calgary, Canada
Submitted on 19-07-2016
Me and a group of 20 other family members went from the moment you check in it feels like paradise. Its true there's a lot of walking but honestly it is so worth it everyday there's something new to do their breakfast in the morning is the same things over again which is a down point Their night shows are spectacular and so interesting to watch I would recommend to go watch it and their after shows as well .All the staff there is really helpful and friendly and would do anything for their guests... Read more
from Allen, Texas
Submitted on 25-07-2016
As soon as I walked in my room it was hot, the fridge was not replenished with sodas,water, etc. There was no ice bucket in the room to bring ice, also room service was awful. We ordered twice the first time they took forever and the second time they forgot part of our order and never returned with it. Also while getting a facial,I couldn't relax due to the gym being right upstairs. So instead of it being quiet and relaxing I heard banging from the weights. When checking out I had to call twice ... Read more
from Alberta, Canada
Submitted on 27-07-2016
We spent ten relaxing days at this beautiful seaside resort. We found the infinity pool (adult only) a wonderful place to spend the day and after checking out the other pools we remained at the infinity pool. We dined at all the al a cart and buffet restaurants and loved the Mexican one the best. Our room was a standard type room with a nice view, but unfortunately had a adjoining door and everything transferred thru from next door. We didn't go to spend a lot of time in our room so this wasn't ... Read more
from
Submitted on 28-07-2016
We just spent 2 weeks at Grand Palladium Vallarta. Everything was up to our expectations ! Staff (always smiling), food - various choices for everyone. You have to try the BBQ lunches meals, on the beach", paella, tacos, freshly made by a chef. Various bars, shows at night..., very professional and fun. Our room was always cleaned and refreshed at night. Beach staff, and pool staff are simply amazing with children, teens and adults. The spa: very relaxing ! Judith at the reception is... Read more
from New York City, New York
Submitted on 03-08-2016
Took the family to the Palladium Vallarta and we loved it. The kids club was awesome. Karla, Ari, Bere, and Maribel are the best. Water sports was great too. We surfed and boogie board. All in all a great time.
from Nashville, Tennessee
Submitted on 04-08-2016
Overall, the resort is about what I have experienced at other all-inclusives, except that there were a lot more families with children. The resort is very very kid-friendly, with entertainment and play areas for them. That being said, the adult only infinity pool area and bar were the best! Matias, Omar, Ramon and Victor [the Relax Bar staff] offered superb, friendly service, were very knowledgeable, and remembered what we liked and always spoke to us by name. I would go back to the same place ... Read more
from Saint Louis, Missouri
Submitted on 10-08-2016
Resort is like living in a beautiful jungle. The covered walkways wind past trees, plants & flowers. The food was very good. The prime beef every night was a real treat. The only thing that was bad was the people that put their towels on the chairs early morning & left them there all day. We were there for 7 days & never could find a chair in the shade by the pool. We watched & a lot of the chairs were empty for hours. There should be someone there to remove towels if the chairs were not used fo... Read more
from Hemsby, United Kingdom
Submitted on 13-08-2016
This is by far the best resort and hotel I have ever stayed at!!! Food Exceptional, Staff a Credit to Palladium Group, I could not believe what was included, free room service, free mini bar restocked daily, free watersports, I only stayed for 6 days unfortunately and flying from the UK its a 12 hour flight, but so so worth it!! I love the spirit and friendliness of all the other guests, even travelling alone by myself, i never felt alone, credit to all!! A La Carte & Buffets restaurants amazing... Read more
from Nashville, Tennessee
Submitted on 13-08-2016
I visited the Grand Palladium resort this month with a group of eight friends. Upon arrival we found an aging resort with a very unorganized front desk staff. After finally getting our rooms (which were not as we had booked, Kings only, no two bed rooms, but were very clean with super comfortable beds), we went exploring. The first thing I noticed was a smell that I could never identify, and which was hard to escape, especially when near the family pool. Once we found the adult pool and met the... Read more
from Manchester, United Kingdom
Submitted on 15-08-2016
We have been to Grand Palladium resorts in Jamaica twice and loved it, so wasn't disappointed when we arrived at this one, check in was swift and very friendly. Rooms - kids were downstairs 1st floor overlooking the pool and sea which was quite enough for lie ins til 10am - we were 2nd floor with garden view - would have been very peaceful had the adjoining room was empty, we heard every conversation between the mother and daughter at top volume - omg they were so loud but not even mildly enter... Read more
from
Submitted on 16-08-2016
Great resort for kids. The kids club, kids pool, and manmade lagoon in the ocean were huge pluses. The food was just ok. We tried 2 of the a la carte restaurants (BBQ & mexican), and were unimpressed. The beach BBQ was good though. The buffet had an ok selection of food....but service for beer, wine and coffee was really really slow. Very small changes could improve this resort significantly: 1) the entertainment staff and the music are too loud at the pools. The music was always blasting and... Read more
from Romford, United Kingdom
Submitted on 18-08-2016
The hotel was clean and had great facilities. The staff were friendly and courteous. The Spa was well worth a visit. We would especially like to mention Alfredo, the Spa concierge, who was very helpful. The children's water slide area was very good & the hotel zoo was an extra bonus. We also enjoyed Iguana spotting in the garden walks. We found the buffet restaurant very good and as good as the other restaurants, which we have not found to be the case in other places.
from Rhinelander, Wisconsin
Submitted on 04-09-2016
The room was great and we even had a small view of the ocean! It is quite far from town or anything else of interest, but we had planned not to leave the resort and found plenty within the grounds to keep us entertained. Some of food was excellent and some was just so-so. I would skip the sushi at the buffet as it was not refrigerated. The grounds are definitely not good for elderly or disabled persons since there are no elevators and a LOT of stairs, but it did make you feel like you earned... Read more
from
Submitted on 05-09-2016
We have just returned from staying in The Royal Suites at The Grand Palladium for 12 days. We were a group of 8 - 2 families - who had travelled from England. The Royal Suite rooms were incredibly comfortable and spacious - Beatriz and the team do a wonderful job of keeping them clean and tidy and we loved coming back to our room every evening to see a new towel animal waiting for us. The restaurant staff at the Royal Suite restaurant are amazing!! We had two vegetarians in our group and they ... Read more
from Leicester, United Kingdom
Submitted on 06-09-2016
This resort is amazing soooo clean so much greenary and the beach is fantastic. The staff were so friendly and the food was fantastic deffo worth the money. I have seen other reviews who bad mouth the place however when we had storms the staff were out from 7am to sweep and clean up any debri. The drinks were great and the pools were cleaned all the time even skimming when customers where in the pool when leaves fell in. Yes the site is big and a lot of walking and many steps but they make u awa... Read more
from Calgary, Canada
Submitted on 09-09-2016
We had a fantastic vacation at Palladium last week of August! We booked the Deluxe room, which was spacious enough for the 4 of us: 2 parents and 2 kids (15 & 18), however if you are a high maintenance traveler you may want to upgrade to Junior Suite, which I heard has double sinks and overall more space. The grounds are beautiful: lush, very well maintained and there were no mosquitos. Beach is gorgeous; the water is way cleaner than in Puerto Vaillarta, great for surfing and boogie boarding... Read more
from bexleyheath
Submitted on 10-09-2016
Airport arrival/transfer: Was the quickest Ive ever experienced. Excellent!! Check in at hotel: Greeted with a cold drink. Quick check-in with map and explanation of how the hotel was situated. Did have a timeshare person come and start talking but we did explain that we had been through the proceedure before at another GP hotel and that it wasn't for us.With that, wasn't bothered again through-out our 2 week stay Room: .Perfect. Everything we wanted. Cleaned to perfection everyday, towel art,... Read more
from Kent, United Kingdom
Submitted on 13-09-2016
Lovely location - set in the jungle with a zoo in the centre containing parrots, deer, monkeys, turtles...a nice distraction as you wander between your room and the hotel's facilities. And, the pools leading straight on to the sandy beach. Plenty of sunbeds right up to 10am even in August, so no need for early morning alarms. Freshly laundered poolside towels daily. There are 3 pools at the main site - a kids one with 2 water slides and a bucket which randomly fills and spills on them (they lo... Read more
from Lymington, United Kingdom
Submitted on 14-09-2016
We had a lovely 2 week holiday at the Grand Palladium. Albeit there was some confusion as to which room we should be in. This was resolved satisfactorily. The restaurants were all good quality and you could choose buffet or a la carte. We never had any food from the beach / pool facility, so can't comment on that. Also being more beach orientated than pool, we never used the pool. There was a great variety of excursions on offer all at an additional price. This is expected and we got 3 for 2 dea... Read more
from
Submitted on 15-09-2016
Had a blast, great staff, generally good food. Not to impressed with the rooms could do with updating and better finishings! But great bed big room, how much time do you spend in there anyway! Would definitely recommend the Royal suites if your traveling as a couple without kids! Very peaceful and relaxed.
from Birmingham, United Kingdom
Submitted on 19-09-2016
Was slightly nervous having read mixed reviews but having visited I now understand why the variation in the reviews . The standard of service in the restaurants was very hit and miss particularly at breakfast - however when complaints were raised to management ( and there were a lot during our stay ) they did react and address the lazy attitude of the servers sadly they soon slipped back to the norm. However I have to say there were two members of staff who provided first class service throughou... Read more
from Wolverhampton, United Kingdom
Submitted on 23-09-2016
Was a bit wary having read some of the mixed reviews but honestly, we could not fault our stay...such friendly and fun staff, excellent food and service, great variety of entertainment and games etc to participate in if wishing to - without being pestered if you didn't want to take part, and everywhere spotlessly clean. Well done to all the staff who worked really hard say and into the night. We wouldn't hesitate in returning....once I've lost the 1/2 a stone in weight I gained by lazying arou... Read more
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