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W Mexico City

Mexico City, D.F., Mexico (MEX)

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Based on 933 reviews
The preferred airport for W Mexico City is Mexico City, Distrito Federal (MEX-Mexico City Intl.) - 11.6 km / 7.2 mi.
Room & Rates


Take in the fantastic view of the Polanco from your balcony, set against W Mexico City’s signature cherry wall. Or take in the view from your oversized bath tub. Relax with the rainforest shower’s jets and the refreshing lemon+sage Bliss Spa collection. Stay connected with the high speed internet access, and dual-line phones. Twice-daily maid service will have you worry over nothing. Dream in comfort, surrounded by our custom pillowtop mattress overlaid with a featherbed, down duvet, and plump down pillows.
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Take in the dramatic cherry red walls and sleek ebony contrast. Enter the walk-in shower room or bath tub area and relax to its soothing rainforest shower or recline in the hammock that’s suspended over the bath area. Indulge in lemon + sage body Bliss. Relax with a CD or DVD from the in-room library and favorites from the minibar. Delight in the twice-daily maid service. Get connected with wireless high speed internet and dataport connectivity. Escape to true comfort: our custom pillowtop mattress, overlaid with a featherbed, down duvet, and plump down pillows.
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The perfect mix: rich cherry red walls with ebony accents set against the perfect view. Discover new ways to unwind. Dip into the legendary lemon + sage Bliss body collection. Zone, suspended over the bath area in the silken hammockover the warm (or cooling) bathtub in the silken hammock. Unwind, massaged by the rain forest shower's jetswalk in shower room’s jets. Delight in the twice-daily maid service. Entertain with CDs or DVDs from the in-room library. Sink into the best sleep ever, lulled by the comfort of our custom pillowtop mattress, draped with a featherbed, down duvet, and plump down pillows.
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W Mexico City
Campos Eliseos 252, Mexico City, Mexico 11560

Make yourself at home in one of the 237 air-conditioned rooms featuring minibars and DVD players. Your room comes with a pillowtop bed. Video-game consoles and satellite programming are available for your entertainment, while CD players help you enjoy your music in the comfort of your room. Bathrooms have designer toiletries and hair dryers.

Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a nightclub, a health club, and a sauna. Additional amenities include wireless Internet access (surcharge), babysitting/childcare, and gift shops/newsstands.

Enjoy a satisfying meal at a restaurant serving guests of W Mexico City. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, audiovisual equipment, and currency exchange. Planning an event in Mexico City? This hotel has 4000 square feet (371.6 square meters) of space consisting of a ballroom, banquet facilities, and a meeting/conference room. Parking (subject to charges) is available onsite.

Enjoy a satisfying meal at a restaurant serving guests of W Mexico City. Quench your thirst with your favorite drink at a bar/lounge.

W Mexico City's AWAY Spa offers about 636 square meters (6,850 square feet) of space with views overlooking the treetops of the surrounding Polanco neighborhood. Amenities include a relaxation pool, adobe sauna, spa tub, steam room, and juice bar. AWAY Spa offers aromatherapy, body, and facial treatments as well as massages. The fitness center provides free style weights, integrated weight system, treadmills, elliptical trainers, stair machines, stationary bikes, and a variety of circuit-training equipment.

Chapultepec Park, four km (2.5 mi) from the hotel, encompasses 647 hectares (1,600 acres) of woods, fields, playgrounds, and artificial lakes with rental rowboats. The popular park also houses a zoo and several museums.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 190 per 24-hour period (rates may vary)
  • Fee for wireless Internet in all public areas: MXN 190 per 24-hour period (rates may vary)
  • Fee for wireless Internet in business center: MXN 190 per 24-hour period (rates may vary)
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 300 per pet, per day plus MXN 1350 one-time cleaning fee
  • Pet deposit: MXN 1250 per stay
  • An early check-in fee will be charged
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Renovations and Closures
The hotel will be renovating from 13 December 2013 until further notice. The following areas are affected:

  • Bar/lounge

Every effort will be made to minimize noise and disturbance.

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Wheelchair Access
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 933 reviews
from Istanbul, Turkey
Submitted on 25-05-2016
We chose this hotel with our Family because we wanted to have a top class hotel for one night with outdoor pool- before heading back to Europe. We were very delighted to trust Tripadvisor with this hotel. Usually we are not fany of the Mariott Chain but this hotel is really great for a city stay in Mexico City. Location is superb, service in all areas wonderful. Most of all i liked the arrival were a team of service were helping with the luggage etc. makes it so nice to arrive, especially with k... Read more
from Ocala, Florida
Submitted on 03-06-2016
From check in to check out the service was outstanding. We stayed on the 21st floor which was extremely quiet and enjoyable. The buffet breakfast was excellent with fresh fruits, ample bread and pastries choices along with the omelet bar and American and Mexican sides. Requests for taxis was immediate with no wait. The number of employees remembering your name is remarkable. Certainly highly recommend JW @ Polanco.
from North Miami Beach, Florida
Submitted on 04-06-2016
I stayed for 3 nights, rooms were beautiful. Executive lounge was outstanding. Staff were very polite. The area of Polanco is nice and safe to walk around... Wifi worked very good, car service from hotel was not expensive and a safe way to get around..
from Puerto Vallarta, Mexico
Submitted on 28-06-2016
great rooms and nice view of Chapultepec área, close to a lot of restaurants, museums, great shopping at Presidente Masaryk Street. excellent hotel with a lot of things close by. been there 2 times and staff is always great.
from Morristown, New Jersey
Submitted on 29-06-2016
I must say that I am biased as I am from Mexico and have always felt that service level is great and specially for what you pay. I just spent 2 nights at the JW and checked out early this morning (4:00 for a 6:00 flight). Maybe it was the lack of sleep or the excess of phenomenal food and drinks in Mexico City, or the combination of both, but I left my gold chain with cross and a Saint in the room. I did not realize this until early in the afternoon as I was waiting for a never ending delayed ... Read more
from New York City, New York
Submitted on 30-06-2016
The hotel exceeds the usually marvelous Marriott experience. The executive lounge staff was a well oiled team of hospitality professionals (David, Jeanette(?), Daniella(?)) all made us feel so welcome!!! The concierge team was equally as adept, knowledgeable and friendly! These two teams made our stay memorable. Using the hotels taxi option is an added value! ONE Weird thing: the house keeping "turn-down" service only leaves on chocolate on the bed, even if there are two guests.
from Rio de Janeiro, RJ
Submitted on 01-07-2016
Great location in Polanco with tons of restaurant options. Usual JW Marriott quality and attention from staff but hotel clearly requires modernization of the rooms. Great pool with good gym facing Auditorio Nacional landscape - very good atmosphere. Taxis : hotel special cars are very expensive although obviously safe with very polite drivers - you need to pay special attention with street taxis in the country so the premium is justifiable. Executive level Lounge is good although not very ... Read more
from London, England, United Kingdom
Submitted on 07-07-2016
The team at the hotel were very helpful and efficient. Great pick up service from the Airport to the hotel. The facilities at the Hotel are very good. Nice gym/ pool. You should consider including the business/exec floors - great staff in the lounge and good choice of food. The location is very convenient for sight seeing and exploring Mexico City. Just further along the Paseo De La Reforma is the Museum of Anthropology - well worth visiting. On Sundays the Paseo De La Reforma is closed to traff... Read more
from New York
Submitted on 08-07-2016
This is a great hotel for business or pleasure trip. Staff is great taking care of all the details. There is an executive lounge at the 19th floor, the staff can't be better, accommodating Avery single request. The bedroom has everything needed and is very comfortable Many places like museums, parks and restaurants are within walking distance
Submitted on 10-07-2016
JW Marriot in Polancos is an excellent hotel for business. Centrally located and convenient to shops and restaurants in the area Just outside the lobby there is Brasserie Lipp and French bistro with very good selections and the convenience to charge the bill to the hotel room. The hotel staff is very attentive and friendly, specially at the front desk and the executive lounge anticipating every guest need. Room rates tend to be expensive, but anytime the room rates are reasonable I highly rec... Read more
Submitted on 20-07-2016
Shout out Pamela, Jerry Brown, and Herlynda for making our stay a memorable one. They have accommodated everything we've ask. This is my second stay at this hotel and the service is impeccable. Being a platinum elite sure does have its benefits. Their Lounge is staffed with great people like David and Miguel for being attentive. Muchos Gracias!
from 07960
Submitted on 24-07-2016
JW in Polanco is an excellent business hotel in one of the nicest sections of Mexico City. Check in was a breeze and the women at the desk were cheerful and helpful. The Lobby Bar had excellent drinks and the gym facility was one of the better ones I have come across. I would reccomend this hotel for both business and leisure travelers.
from Pasadena, California
Submitted on 26-07-2016
Fantastic location in the heart of the most exclusive neighborhood in Mexico city. Surronded by all kind of restaurants and walking distance from luxury stores. Rooms are large and modern. I couldn't believe the rates for what the hotel has to offer. Highly recommended. Mexico is the city that has most museums in the world. It a must to visit some of them.
from Berlin, Germany
Submitted on 29-07-2016
Not happy with this stay. You don't get what you pay for. Rooms were nice but the price was unacceptable. They charged extra for everything incl. doorman and housekeeping tip on my bill!! The hotel and restaurants nearby were very artificial and not authentic Mexican. Would not go again.
from Papa, Hungary
Submitted on 30-07-2016
This is a beautiful hotel with a view overlooking the city. The location is convenient to many attractions. We ate lunch in the hotel restaurant the day we arrived. The food was delicious. We were within walking distance to several restaurants and stores. Front desk staff were friendly and accommodating. Overall, a great stay.
from Missouri City, Texas
Submitted on 31-07-2016
This hotel is located in the heart of Mexico City. As soon as I walked in I was impressed with a warm greeting and an overwhelming attractive property. I was upgraded to room 1201 which is a corner suite providing a beautiful view of the city. The service was consistently good. I had an early meeting and the restaurant does not open until 6:30 but they served me oatmeal as I had asked @ 6:00am. The front desk was consistently warm & friendly. The room was spacious and comfortable. My o... Read more
from Miami, FL
Submitted on 02-08-2016
Have stayed at this excellent property on several occasions, and will likely return here in the very near future for an upcoming business trip. I like several things about it, including the location in trendy and posh Polanco, close to some very good restaurants, and the fact that it is well located with respect to various business districts in Mexico City, but the staff is really very friendly and very helpful, and English-speaking as well. For further convenience there is an excellent bar in t... Read more
from Vijayawada, India
Submitted on 16-08-2016
Had a great time at this 5 star rated property. courteous staff, good food and spacious rooms .teh free internet available at the hotel was quite fast. small issues we had was taken care of very well and quite promptly.
from NJ
Submitted on 17-08-2016
The hotel is situated in a beautiful area. Lots of restaurants and bars. Good - gym is very nice, great outdoor pool and hot tub. Staff is helpful and pleasant. Starbucks across the street. Plenty of English channels on TV. Bad - they sent a driver to pick me up in an old beat up ford. The rooms are old and need to be redone. The food at the buffet was average. You can't exchange money at the desk for pesos. 1/2 open showers in the rooms so water gets all over the floor.
from Fairfax, Virginia
Submitted on 17-08-2016
The JW Marriott Hotel in Mexico City was so welcoming, so beautiful, so comfortable, we were constantly amazed at how much we loved just walking through the lobby! We were always greeted with the biggest smiles, the staff could not have been more helpful, we loved them all! However we do have our favorites, we loved the gentlemen who checked us in at the front desk, his name was Oscar. We had a very early arrival and he allowed us to check into our room immediately upon our arrival which was s... Read more
from New Jersey
Submitted on 17-08-2016
I cannot rave more about the staff at this hotel. Miguel, David, Janet, Lucia, Don Jorge are outstanding. They are so attentive to us, specially my children. Miguel and David are so amazing that my children look for them all the time. This staff redefines what quality customer service is all about. I would not go elsewhere but the JW Marriott in Mexico City.
from Victoria, Canada
Submitted on 01-09-2016
I can't say enough about the staff, and how helpful they are. In particular, David Beleche and Janete Valtierra provided such excellent service, that it really made me feel welcomed, and at home every day. This kind of service will bring me back here every time. Thanks!!
from New York City, New York
Submitted on 05-09-2016
This hotel has a good location in Polanco bordering the Chapultepec Park. Pros : Generally helpful,professional staff. Nice large pool Excellent location Good buffet breakfast. Rooms are spacious and well appointed. Cons: Windows do not open and the ventilation system is noisy and ineffective. This is so bad that the quality of sleep is in fact quite poor
from New York City, New York
Submitted on 07-09-2016
This is a well-located hotel, in the heart of the business area in Mexico city (about 20 mins drive to the historic center) but next to the Chapultepec Park, the famous Archeological Museum and a few performance stages. The hotel is very well and tastefully decorated, room was comfortable and large. We came to attend a wedding but managed to squeeze a few hours by the pool and at the gym, both of which were small but nice. However, for some reason I always have problems with Marriott hotels' ser... Read more
from Izmir, Turkey
Submitted on 07-09-2016
Have stayed 5 nights in August. The first room I got was terrible loud because windows facing the AC fans outside. I couldn't believe the hotel management is offering such room for guest! Anyway the reception staff was helpful to change the room, which was better but still noisy. I didn't feel the rooms are soundproof anyhow. It was like, I would stay in the same room with the guest next door. May because of the connecting door. But this can't be an excuse for such a high priced 5 star hotel c... Read more
from Lighthouse Point, Florida
Submitted on 08-09-2016
Hotel staff is efficient and very courteous, as you would expect from a top flight hotel in Mexico. Hotel is located in the heart of the Polanco area - excellent restaurants within walking distance. With Mexico City traffic / gridlock, walking to restaurants and bars is a big plus. Also nearby is the Bosque de Chapultepec park - great place for jogging or a stroll. Rooms are very comfortable, quiet, and nicely decorated. Although my room did not have a coffee maker, I understand the hotel wo... Read more
from Washington, District of Columbia, United States
Submitted on 12-09-2016
This hotel is a very high scale business traveler experience. From the lobby lounge to the restaurants to the neighborhood location, to the sleeping rooms, everything is designed for ultimate comfort. However, the service is what sets this hotel far above the others. It was my mother's birthday the week we stayed in Mexico, and having a late coffee in the executive lounge, the cleaning lady overheard us talking and asked me if we could relax for 15 minutes. They showed up with a beautiful birthd... Read more
from Singapore, Singapore
Submitted on 14-09-2016
This is my 2nd timing staying here. Staff are courteous, comfortable room and bed, love the toilet and bath. Great customer service. I was able to use the fitness center this time. Their treadmill is very modern. Its hotel restaurants are also serving great food. Great stay as always. Looking forward to stay here again in my next trip!
from Fort Lauderdale, Florida
Submitted on 14-09-2016
Perfect location and very comfortable. My boyfriend and I were here for 4 nights and had a great time. The lobby is unique and interesting from an architectural perspective. The staff is very friendly and helpful. Most of the staff speak some English from what we found. The pool is awesome to take a dip in and the hot tub is cozy and warm for those cool Mexico city nights. My bf and I love to sit in hot tub and then bundle up in our towels and robes and watch the skyline from the pool deck... Read more
from Palm Beach Gardens, Florida
Submitted on 20-09-2016
My usual stay when in Mexico City. Rooms are very nice, as should be expected for the price. But service is where this place sets itself apart. If you're fortunate enough to have club access, you can't ask for more. Janis, who works the early part of the day is absolutely awesome. Nice gym and pool, nice views over Chapultepec. Always a great experience.
from Coral Gables, Florida
Submitted on 21-09-2016
I cannot believe as a Marriott Silver with an amx platinum paying $500 per night I am not given access to the executive club!! I will never stay here again, I have asked front desk and they refuse They rooms are dated The machines in the tiny gym are not operating and it is way too crowded The other Marriotts in this city are better
from Cleveland, Oh
Submitted on 23-09-2016
This is a large and well built property in the heart of the most desirable location in Mexico City: it is in a residential area with most of the upscale restaurants and shop, next to the park and the anthropological museum and yet not far by taxi to the historical center. The room we had was large, exquisitely appointed and with a great view of the park, the town and the Popocatepetl. The club lounge was closed for maintenance and was relocated in a few guest rooms but the service was as good as... Read more
from St. Petersburg, Florida
Submitted on 24-09-2016
You won't find a more beautiful hotel in a better location in all of Mexico City. The rooms are spacious, the views breathtaking, the service is impeccable at every level and at every turn, and the restaurants are absolutely fantastic. Manager Jerry Brown is truly the best, caring and so very accommodating.