BookIt.com Verified Traveler B.wells from St.louis, Mo

"Overall, very nice for the discounted price of $75PPPD. Staff was very friendly and always eager to help.
The buffet cooks seem to think that it is necessary to put hot dogs in a large percentage of the salads, etc., which we found odd, and most of the cooked to order meats were rushed and undercooked.
The resort was kept very clean and well maintained , the only exception being the fitness room which had much of the equipment in disrepair and unusable."

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BookIt.com Verified Traveler Janet from Irishtown, New Brunswick

"Arrived at the El Coz Jan 5, 2013. This was a last minute family vacation as our trip to Florida through 4Star Getaways was a gong show!!! We are very happy with the change in our plans. The hotel was very accomodating to our large family, 7 of us. We have travelled before to various resorts in other areas but have never received service like this. The pool side waitress was extraordinary! We never had to leave our seats to get anything!!! All of the service provided at this resort was great. When we went to Cancun a few yrs ago, we had waiters refuse to take our order so it was a great change of atmosphere. We ate at La Veranda 6 out of 7 nights (the a la carte restaurant). The menu changed every third night with a special menu on Wednesday nights. We highly recommend eating here. The food was excellent! You could order as many things as you like, multiple main courses for example. The kids always found something to eat and if they were hungry later, ordered the room service. Fries and cheesecake was common!!! Breakfast was great, lunch was usually burgers, fries or nachos but other items were tried. The ice cream machine was a huge hit with the kids; however, one of our kids got sick mid week after she ate something bad. The ice cream machine was down for cleaning the next day and she complained it had tasted funny. So safe to assume it was the culprit. The snorkelling here was awesome! We have never seen snorkelling this great right off your resort so do enjoy! The pool was very cold, hard to enjoy it. The kids had no problem getting in but it was too cold for me. We did take advantage of the dive shop on site. My husband and I had the best dive of our lives! The Planacar Reef and Santa Rosa wall are a must. All in all this resort was a great deal at the time we booked. They were very large rooms with huge bathrooms and ocean views. Free room upgrade at this time as well. Our family highly recommends this resort for a quick, inexpensive vacation!!!"

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BookIt.com Verified Traveler Connie from La Marque, Texas

"Just got back a couple of days ago from El Coz. The service at this resort is incredible. The hotel itself is pretty nice, more 3 star than 4, but it is clean and the rooms are huge, stayed in 1409 and had a beautiful view. Beds are typical hard as rock Mexico beds, but they do put an egg crate on so its not quite as hard. The food was pretty good, some of the American food wasn't too great, but its a buffet, you can always find something good. The taco bar is good, and the omelet bar in the morning is really good. The food at the La Veranda was good (you have to make a reservation). Snorkeling is really good right in front of resort. if you walk down a little towards the left of the resort and drift while snorkeling you can see a bigger variety of fish, really fun! The resort has a nice put put golf course and upstairs they have a pool table and ping pong and foosball tables. I have stayed in nicer resorts, but didn't get the same service. We loved the El Coz and will definitely return."

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BookIt.com Verified Traveler Dennis Hartley from Colorado Springs, Co

"The resort is clean and the beach is great! However the food and liquor is poor. The staff is friendly and just 5 minutes from the airport."

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BookIt.com Verified Traveler Hammonds from Warren, Michigan

"We just came back from our Christmas vac, stayed 7days , at ElCozumeleno. It was wonderful. The staff is absolutely great, they are always smiling, helping and always want to please you. The food was also good. A variety for everyone. From fine dining with plates too pretty to eat to fries and hot dogs, there IS a variety. I did read on prev reviews that they do lack on this, but we did not find this at all. And our son is a pretty picky eater. Order a la cart or they make it for you!
The dinks are ok, just ask for a double if ya want to, consider ya start drinking at noon! If ya have no activities scheduled. You be a gonner in no time, the doubles are pretty strong!
They do have a scheduled activities here and there, they are really trying, tourists just need to sit back and relax, just go with the flow. Its all what YOU make out of it! Because they have multiple pools its easy to do! If ya want music and party ya have one side of the resort, want to relax just go to the other side/pool.The pools were kind of cold. But the ocean was great.
Get some buns/bread to take with ya snorkeling, right of the beach and you will have a lot of fish around ya! The fish eat out of ya hands.
I do recc watershoes, certain parts of the beach a very rocky and slippery.
The only thing we did not like was the City Center itself. Every vendor/ store had people outside just trying to get you to buy something and to get ya inside the store ans so forth. I do understand that this is their income, but it did made us uncomfortable.
I do rec. the Jeep tour ya can book that right from the hotel, that was pretty cool, you do get to see cert parts of the island you probl would not have. Our guide Paco was pretty cool.

When arriving at airport and you dont want to pay about 30US$ taxi fair, walk off the airport premisses, about 500m and you can catch a taxi there for 17US$ to the hotel. Taxis are only alowed to dropp tourist off, not pick up!

Make sure ya bring a lot off single $ bills for tippingand and taxi rides into town, about 7$ one way, the do not give any change back! When booking tours in the hotel it all on cash base. NO cards. No ATM in hotel either, just a short walk over to the next hotel is the nxt ATM. Of course in town you can use ya card.

We rally did enjoy our stay!"

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BookIt.com Verified Traveler John Hirdler from Colleyville, TX

"Our trip to El Coz began 08/13-08/24. The weather seemed to jump the leeward side of the island and hit Cancun we were between tropical depression #7 & #9.
Only had about a 1/2 day of any rain total. Everyone worked very hard to accomodate our trip.If you have any special requests, an advanced e-mail to
info.coz through their web-site is recommended. He current resort capacity was at about 40%.
The food was our greatest complaint, the head Chef is very passionate about the food he serves, comment cards were handed out, I believe he really cares about the quality of the food. We wished the service coffee to be a bit stronger,you can request double-forte if your addicted like we are.The buffet was not very good. However, with a little experimentation, the ala-cart restaurant and the menu service is good. The drinks were a bit weak, but you can request more booze. We like to drink, but they will monitor your behavior if you look like your 'getting lit'.
The beds & clenliness were excellent, take a few precautions about bug spray &
good sun protectant, a small first aid kit is a good idea, the tap water is not safe,
the ice is filtered. I would recommend an insulated drink cup for bar beverages,
The soda fountians & ice cream was weird. The kids liked it.
drink lots of bottled water, beach shoes are a good idea, a rash-guard shirt,
decent hat that covers the back of your neck, sunglasses, flip flops.
The beds were a bit hard, we were comfortable without egg crates, you can request them with a fan if you wish, our room did not have a ceiling fan. AC worked very well.
The entire staff worked very hard at a minimum of pay, I wished I could have tipped more, Our maid service, did a great job with the room. I think about
$100.00 in ones, about $50.00 in fives from you bank before you leave is a good start. We tipped our cleaning lady about $10.00 per week.
They are not tip hungry, they do appreciate the consideration.
Airport transfers are a good idea, we stayed pretty much to the resort.
No other exit taxes were assessed."

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BookIt.com Verified Traveler Jacques Telmosse from Gatineau, Quebec

"My adult son and I spent one week at the El Cozumeleno Beach Resort, arriving on August 1.
We arrived just after a rainfall in Cozumel and being one of the first passengers to deplane, we went through Mexican customs very quickly.
I had researched airport-hotel transfer options and found out that no taxis are allowed to pick up passengers at the airport. Only shuttle buses/vans are allowed to drive passengers from the airport.
The minimum charge to drive passengers to a hotel on the North side of the island is around $56 US for 2 passengers (return trip).
However, if you don't mind walking about 600 feet to the outside of the airport limits, you can catch a taxi that will take you to your hotel for a fraction of the cost. It cost us $12 US to go to the El Cozumeleno Beach Resort, which is less than a 10 minute ride from the airport. Taxis are allowed to drop off passengers at the airport. A 5 minute walk saved us $32 US.
We probably beat the crowd and checked in at the hotel very quickly. We were offered a cold fruit juice upon arrival, which was much appreciated, considering the warm temperature.
As requested, we were assigned a Garden View room located on the second floor, near the stairs and elevators. The room was surprisingly large and very clean and cool. The AC was silent and efficient. It never failed to work properly.
The double beds were comfortable and the bathroom was of a good size and very clean, large walk-in shower only. A note to the ladies: some might consider taking along their own bathroom tissue since the one supplied was somewhat rough. Us men won't mind.
A sliding door opened up on a large balcony overlooking the swimming pool area. You also get a good view of the ocean. The view from room located on the top floors must have been amazing. On a clear day, you can easily see Playa Del Carmen, since Cozumel is located only about 10 miles off the mainland.
I am disappointed with the hotel security. First, you are each given a huge door key that is secured to a string. Naturally, the room number is on the key. You can guess quickly what can happen if you lose the key on the hotel grounds. A card key system would be much more secure. Second, your room safe is also secured with a key, also on a string. Why not use a combination safe? No key to worry about!
Not that this was important to us, but, the TV set was puny. All the channels are Spanish and two or three offer English subtitles during movies.
At the time of booking, the agency offered $180 US in various discounts. One of the discounts was $40 US off a room upgrade. Had we known about this specific discount at check-in time, I would have inquired about a room upgrade. The Ocean View rooms are located away from the central area where the swimming pools and entertainment stage are located and are certainly much quieter at night time. Another reason why to request an Ocean View room is that garbage trucks pick up loads in the middle of the night, behind the Garden View rooms area. Very noisy. By the way, these discounts were a real scam: they only applied to specific activities or offers. If you weren't interested in them, you couldn't use the money value on something else.
The food at the buffet restaurant was adequate, not great. There is too much repetition. Also, who wants to eat pork chops for breakfast? My son told me he had better food in Cuba. The buffet restaurant is located on the beach, so, the view of the ocean while you are eating, especially during the evening, is impressive. The "specialty... restaurant was nice. Service was excellent. The menu changed every third day. The wine included with the all-inclusive deal was not impressive. The cheapest bottle of wine from the wine list started at $45 US. Ridiculous!
Again, the free drinks and beer were OK, but not great. However, it was nice that the bar staff would walk around the beach and ask you if you wanted another drink.
If you want to keep busy, there are plenty of things to do around the hotel premises: games room for kids, beach volleyball net, pool table, gym, etc. There is also a golf course behind the hotel.
There are of course, a number of swimming pools which were kept quite clean. I never used them since the beach was so amazing! Two long concrete piers border the hotel property and protect the beach against the wind and waves. The result is a fantastic beach with crystal clear water where fish is abundant. You can get bread or bananas from the restaurant and feed the fish. Within minutes you will be surrounded by dozen of fish, some about a foot long, and they will literally take the food from your fingers. While snorkeling between the piers, we also encountered a few large barracudas; quite exciting to watch! The water is very salty and I almost fell asleep in the water, floating like a cork.
There are no lifeguards at the pools or the beach. I did see a staff member (from the dive shop?) use a whistle to get people out of the ocean when the waves became somewhat dangerous during a storm.
There is a dive shop located on site. The only problem is that dive boats do not pick you up at the hotel. The dive shop pays for taxis to take divers downtown or to other hotels to board the boats. The dive excursions are reasonably priced. The major problem with diving in Cozumel, is the number of divers underwater in the same area, at the same time. It is not uncommon to see 5 or 6 boats with 15 divers onboard each, diving the same reef. You almost need traffic control underwater! You can see that the reefs suffer from overexploitation. Overfishing is also an issue. Divemasters told me that they rarely see big fish anymore.
The evening entertainment is poor. There was only one evening where a Mexican dinner around the pool area was followed by a typical Mexican fiesta. The first part of the entertainment was dedicated to the kids and featured ridiculous games (even for kids). This was followed by even more ridiculous games for the adults. My son and I couldn't take any more of it and retired to our room. The master of ceremonies' English was poor but he managed to scream "Oh, my God!... probably 200 times in the microphone during the evening!
The hotel is located about 10 minutes from downtown San Miguel. I will cost you about $8-$10 each way for a taxi to get there and back. A free (or very cheap) shuttle service from the hotel to downtown, would certainly be an asset to the hotel.
To summarize, the hotel and rooms are clean. The staff is great. You are not bothered on the beach by merchants or guys trying to sell you time-sharing deals. The room walls seem to be paper-thin.The El Cozumeleno hotel is probably not the best on the island, but, might have one of the beaches. For that reason only, I would consider returning, as long as the price was reasonable.
"

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BookIt.com Verified Traveler Frank Lubek from Brookfield, Illinois

"This is the 2nd time we had stayed at this resort. The staff is very friendly and helpful. The hotel also has an activities staff which is very pleasant. They do many enjoyable things. There is pool games, volleyball, ping pong, ladder ball and a few other games. The resort has a miniature golf (18 holes) and giant chess pieces. There is also kayaking and jet skies available through the resort.A few of the staff remember us from our last visit, which is very nice.
The only thing we really did not care for was that they gave a free resort credit of $180 per room. This credit was for many things we did not do. The only thing on the list which would be of value is the room upgrade. They also listed a car rental, but did not list which one. We had rented from Ace. The car rental was for Fiesta. They need to clarify themselves.
Our vacation was once again enjoyable . We would go back to this resort again."

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BookIt.com Verified Traveler Pete from Kennesaw, GA

"Nice location, good food, friendly staff. Hotel could have a better selection of top-shelf liquor. 5 minutes from Airport, 5-10 minutes to central Cozumel. Highly recommend rent a jeep for the day (24hr) drive the perimeter of the island. Beautiful coastline, state park etc. Visit Mega store across from Buffett's Margaritaville for liquor, groceries, snacks etc.
"

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BookIt.com Verified Traveler Jeanne Smith from Hamilton, Ohio

"Yes, like everyone says, the beds are hard. The staff was very friendly & helpful. The formal dining room could use a few more staff members because the service was very slow. It was not the waiter's fault. He needed more help for the number of people in the dining room. He was working hard. The staff around the pool were a lot of fun! We never had to wait on drinks. Everyone always had a smile for us. Everything was clean & we always saw people scrubbing & cleaning. We always tipped the people who served us, because we don't believe the 'gratituities included.' We don't think that they really get any extra on their check, & they are well worth the extra money. They all work very hard, so bring some extra cash for them! We will be back next year! We looked at other hotels, & are glad we chose ElCoz!"

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BookIt.com Verified Traveler Louize And Joe from Welland, Ontario

"We were there in July 2012 with our two teens. Great place! The room was very clean and overlooked the ocean and the main pool. We spent our time on the beach near the pier/breakwall. The water is spectacular and just as beautiful (if not more) than Jamaica. The staff was very friendly and helpful. Food is very good in the buffet area and the more formal restaurant. It is required for men to wear pants in the evening at The Veranda and some wore jeans (although I think that some shorts would look neater). The service was not slow for us as some have mentioned in their reviews. Just right for an evening out. Both our kids loved the food there.They did run out of towels a couple of times (it was very busy for a few of days) but that is not a big deal. The only thing I would recommend is adding more hooks or towels racks in the room to hang towels so they dry a bit when this happens.
We hope to go back with extended family or friends. Great value for your money.

"

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BookIt.com Verified Traveler SAUL CHAPA from HOUSTON, TEXAS

"The hotel was great, the food was delicious, & the personnel was just amazing. We enjoyed our stay & would definetly go back. I would especially like to thank the guy @ the front desk for helping me locate my daughter lost personal dvd player. He went above & beyond to locate it for me & lets me know that there is still honest people out there. The beach was just unbelievable! We will definetly be going back. "

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BookIt.com Verified Traveler Ileana Rodriguez from Cape Coral, FL

"Yes, this was our best vacations in years. We loved this hotel and all the employees, We will be back as soon as we have another opportunity. Everything about it was wonderful, the rooms, the food, the drinks, the activities, everything.
We would like to give them a very high qualification. We hope to go back again very soon. Thank you to everyone at El Cozumeleņo Resort.
"

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BookIt.com Verified Traveler Kim And Rick from Hunble, Tx

"When I decided to book the El Coz.... I was a little concerned about some of the reviews I had read from all the different travel sites. But I decided that the overall reviews were pretty good. So we took the chance and off we went. My husband and I had a terrific time. The staff was friendly and very helpful. We got there at by noon and they let us check in right away. Our room was big and clean. The not so great about the room: The bed was very hard, but the locals tell me all the beds on the island are hard. We were so tired at night that we both fell asleep quickly and really didn't notice the hard beds too much.
I read some bad reviews about the over run of birds in the buffet and I just want to clarify that that is not true. They take every precaution to keep the birds out of the area. They even have fishing line strung across the windows to keep them out. Then, some dumb drunk always pulls off the strings and they have to fix it over and over. There were one or 2 birds trying to get at the buffet, but there was always someone right there shooing them away. They did an excellent job of feeding a buffet to hundreds of people outside and not having an over run of birds. I did see things like some drunk guy leaving his plate of food on the stage and a couple birds swooping down to eat off the plate, but that is not their fault. So, to let you know, it was not over run with birds and they do take precautions to keep them away
The food was great. For breakfast at the buffet, they have an omelet station, pancakes and waffles, bacon and sausage as well as potatoes, fruit and cereal. I cannot eat eggs or potatoes, my breakfast selection is limited, so I asked the omelet lady if she could make me Quesada's and she did every morning. They will work with you, they even will do egg whites only eggs. In addition, they also have leftovers from the night before on one section, so if you want dinner type food it is there too.
For Lunch, the buffet always had variety. While it was a little bland, it was very good. There was always a beef, chicken and seafood choice, as well as a vegetable and salad. There is a second buffet too that had hot dogs, hamburgers, chicken nuggets and French fries. The omelet station turned into fresh made fajitas, flautas and tacos station. They will make it any way you want. We loved it. At lunch you can order A-La-Carte too. Pizza, grilled fish, and sandwiches. All of the choices were very good.
At dinner, we ate the buffet most of the time. and every night you could have fajita's or any of their specialty dishes they prepare fresh for you. Pork dishes were not every night, but beef, chicken and fish were. They had themes every other night and it was done in different areas around the large pool. That kept variety and new things to try every day. There was so many different choices we were able to try something new every day. For example, they had stewed cactus and my husband and I loved it. Kinda tasted like a bell pepper. Try it when you go. My husband liked the leftover stewed cactus on his omelet.
There is a formal dining room you can go and have breakfast and lunch any time and everything is cooked to order. You can also make reservations in the formal dining room for dinner. We ate there one time for dinner. The food was prepared and elegantly served, but the service was SUPER slow, so be prepared to wait forever. Our reservation was at 7, we didn't leave till about 930......so long to sit there. The food was cruise ship quality, but I didn't like the slowness of the service. So, we didn't eat there but one time. Many people loved it and ate there every night.
They always provided salt and pepper, hot sauce, ketchup and salsa to season your food with. So, if you think you want something different, bring your own salt and pepper shakers filled with your favorite seasoning. Then you should truly enjoy the food.
The drinks- Well, I am not much of a drinker, but they were great. You can ask for double or triple alcohol and they will do it. The drinks do not have to be weak. This was evident in a few of the guests who could not hold their liquor. There were a few drunks every night. Nothing bad, but you could tell they were not getting watered down drinks. So, if you are one of the needs to be drunk people, just ask for extra
We had a wonderful time and I would certainly go back again and to this exact hotel. It is not the Ritz, but it is clean, well maintained and very accommodating. The view and the snorkeling from the hotel are incredible. We snorkeled with Giant Electric Rays and Yellow Stingrays and all kinds of incredible fish. We rented a car and drove around the island and I can tell you that I loved the hotel beach for snorkeling the best. To Boogie board, go to the south side of the island.
As the sun goes down, the mosquitoes come out, so bring bug spray because you will need it. You can buy it at the hotel gift shop for $10 and at the pharmacy downtown for $6 and the Mega store for $4.
This hotel is a perfect place for couples and families. But if you count yourself a snob, then perhaps this place is not for you. Find the hotel that charges snob rates and leave this one to the rest of us.
"

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BookIt.com Verified Traveler Amy Akosi from Lorain, OH

"This was our 1st stay to El Cozumeleno Beach Resort and I can honestly say I enjoyed staying here more than a bigger chain hotel. The rooms were very clean, staff welcomes you with open arms & drinks upon arrival and the beach is gorgeous! We enjoyed the snorkeling off the hotel beach which is included in your stay. We saw tons of tropical fish and baby stingrays!

The food off of the buffet was good. The food was excellent in the 'La Veranda' restaurant. Make reservations in the morning for the same day. There were families with well behaved kids and couples. Resort had many fun activities to keep guests active. Zumba, water aerobics, snorkeling, kayaking and bingo! There was a beach party with a band and dancing!!!

Thank you El Cozumeleno for a wonderful getaway!!!!"

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BookIt.com Verified Traveler Trisha from Miami, OK

"The stay was great! Staff was very friendly but the beds were hard as a rock. We enjoyed the events they had going. Although we did not participate the staff worked to help people enjoy themselves. The only think that sucked was the indoor dining restaurant, my husband had to wear pants or slacks, were on vacation in Mexico of course he did not bring pants. Although he still looked nice in shorts and shoes it was a no go."

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BookIt.com Verified Traveler DJS from Plainsboro, NJ

"This was my third trip there---I love this place. The food is great, staff is friendly, the beach terrific. Each time I go there are improvements. Downtown is only $7 away for walking about and shopping. I like to bargain but some of the shop owners are a bit pushy; others want you to come in their shop and promise they will not bother you during your shopping. The resort is so clean, including the huge pools. I constantly saw staff washing and making improvements but they were very unobtrusive. Can't wait to go next year!"

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BookIt.com Verified Traveler Beth from Dallas, Tx

"This was our third time staying at the Cozmeleno, so we felt confident in taking our whole family, there were 10 of us. We were there 7 days. In the past the resort has been great, this time was an entirely different experience. It seemed the resort was running on half the staff as usual. The food was uneatable. The food served in the evening was also heated up for lunch the following day. Breakfast was ok, but very few and strange choices. After the second day we ate out for lunch and dinner, which put a large dent in our pockets. The best use for the food was feeding the fish while snorkeling, which made the snorkeling better. The beds were like rocks. Our room had an egg crate on the bed, but didn't help much. My daughter and husband tried to sleep on the pull out couch,
but that wasn't any better. The nights were very very long and seven days was exhausting. There are two hot tubs and one was cold the entire time. The internet didn't work at all and the phones worked some times. The chairs on the south beach were the cheap white plastic and most were broken in the middle. Good luck on getting one unbroken. The chairs around the pools were better, but the music was blarring all day long. The management staff was very unhelpful. We were charged an extra 140$ to get a room above the second floor. Three bottles of water were put in our room each day, when we asked for another our room number was going to be charged. The entertainment was very poor, and has in the past been very good on Mexican night. The nightclub was never open when we tried to go. I have to say that the cleanliness was fair at best. The grounds were very well kept. The wait staff did go out of their way to help serve the needs of the customers, there just wasn't enough staff. We were really very surprised and so disapointed in the entire experience it really put a damper on the whole trip."

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BookIt.com Verified Traveler Michael from Pueblo, Colorado

"My wife and I planned this trip to celebrate our 40th Anniversary with our children, grandchildren and son-in-laws, a total of 11 of us. Upon our arrival at the hotel we were treated with open arms. Drinks were served the minute we walked into the hotel. Staff could not do enough for us. We had 5 rooms booked and they checked us all in within 15 minutes. Rooms: were nice and clean, loved our view,very kid friendly,need more entertainment ,mexican fiesta night was great.need more variety on buffett but for the price, food was good, drinks were great, top shelf liqour is availble,just need to ask, the snorkeling was ausome, free every day.felt safe there,clean pool.Our wedding coordinator was great, and the ceremony was beautiful, they were so helpful,even took photos for us. . Interaction with other guests was great. Walks on the beach were great and staff making sure everything was clean and our glasses were full. We would go back and plan to."

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BookIt.com Verified Traveler |Debbie Kirby from Drayton Valley, Alberta Canada

"we all had such a great time at this resort. we went for my son's wedding. there we 26 of us in total for this special occasion. Thank you so much for all the care, the laughs, and the great service we got while in your beautiful country. hope to be back again some day soon. came from Alberta Canada"

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BookIt.com Verified Traveler Charles Peterson from Hutchinson, Kansas

"The rooms smelled musty and at one time they even bleached the room to try to clear the oder. The food was bad to say the least, breakfast did not open til 7am and I was to be in town for diving at 7am. It is my opinion that they were trying to be upscale with very few guests and it did not work. The internet never did woprk and when I asked about it they said yeah we know. haha would I stay there again 'NO WAY' would I recommend this trap 'NO WAY'"

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BookIt.com Verified Traveler Shaun from Windham, Maine

"Some people just can't be happy or want to be negative. We read all the reviews leading up to our stay. We were concerned that it was going to be too small, the food was going to be bad, the resort was not going to be good. After our first day there, all of our fears were wiped away! The size of the resort was appealing. It wasn't too big and wasn't too small. Great snorkeling right in front of the resort, however, I recommend to walk north about 5 mins to a tidal pool, snorkel north in from there. Phenomenal. The activities staff was great! Tipping a $1 or $2 here and there goes a long way too. Even though you don't have to, it means a lot to the waiters and staff. One day after a tip, we couldn't see the bottom of our drinks because the waiter was refilling them! Very clean, Very friendly resort. If you need anything just ask and they provide it to you. We drank top shelf all week, all we had to do was ask! We would definitely like to go back, and bring our son this time! Great resort with great people! If I did have to say a negative, it's that I would have liked to see more Mexican food at the buffet. They do limit it to tacos, fajitas, quesadillas. Emenadas, tamales and other authentic cuisine would have been great!"

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BookIt.com Verified Traveler Gabriel Côté from Victoriaville, Quebec

"We just came back from our trip. Food : Excellent no stomach akes or digestion problem and the variety and taste was very good at the buffet. We only went one time to the 'restaurant ā la carte' on the insistance of our son but it was not better except for the Opera chocolate cake that was exquisite. Otherwise, we felt very good at the buffet restaurant on the beach with the windows wide open, smelling the ocean breeze and beneficiating of a relaxing spectacle each evening with a direct view of the sunset. The waiters were very friendly and the manager was on th site all the time making sure we were peased with the service. This reataurant is very well run and they will do the damnest to please you. Beach : There are very few beaches in Cozumel and this is not a beach destination but a diving and snorkeling destination. However, this hotel has a reasonable beach entry to the water and for those who want to walk on the beach, you can start walking on the right side of the hotel on the beach and it extends for a good 20 minutes of walk up to a point where the beach gets rocky. This is why we chose that hotel since on the north end of the island, this was the only spot with a reasonable beach. We saw all the other hotels and there were no beach and no easy entry to the waters. All coral reefs. Snorkeling : Awesome..!!! I snorkelled in many places in the caribeans: Aruba, Barbados, Cuba and this is by far the most accessible and beautifull snoreling I ever made.Abundance of fish, variety and on the south end of the island (you can get there easily by renting a car) untouched and spectacular corlas just by the shore Rooms : Great although our romm was very spacious and comfortable it was very humid. Our sons had a room by themselves and it wasn't that humid. We could have asked to chage but it was not so bad and we got used to it. All the rooms have a view to the ocean. Our's was at the third floor so it is considered an ocean view. However if you want an ocean view you would be better off asking for a room at a higher level. If you want quietness, you may want to ask staying in the nirth side of the hotel. There is a tour there whis does not share the pool side and is quieter. For the price we paid (around 950$) for a week we feel this is a very nice spot and I would recommend it to anyone that does not look only for a beach destination, The only drawback was the temperature that week that was mediocre but it didn't botter us."

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BookIt.com Verified Traveler Karen from Poquoson, VA

"Finally got to the hotel and arrived before check in, they said to relax and check back. At 3pm we went back to the front desk and they said they had no rooms left at the hotel and we were 'upgraded' to a villa. As it turned out, it was about 500 yards down the street and another 200 down the driveway. Looked to be an old apartment complex with a dinky pool. The door was so rickety anyone could kick it in. We also had no telephone to call the hotel in case of trouble! We walked back to the hotel to complain, eat and drink. We sat in the lobby for about 5 hours since there were the inclusive amenities there. We got into the hotel the next day, which was much better. But the buffet food seemed to be the same dishes morning, noon and night! The hamburgers were an odd color, probably mostly soy. It all smell and made me nauseous! I would not touch the stuff! I lived on the thinnest egg omelet and the Italian Restaurant you could make reservations at. They were always booked up, but dining in there half the tables were empty! The drinks were the worse cheap alcohol I ever had. We all questioned the sanitation there. The glasses appeared to be dipped in water and dried. Once my son got a coke and the rim had salt on it! The beach/water was rocky and many swimmers cut their feet! Snorkeling was not that great either. The pool seemed to not have any chorine and the deck clean smelled like turpentine. They did not have enough lounge chairs there. There were also no regulations on saving them. I got up at 4am to secure chairs each day! They were the most uncomfortable things too. They resort lacked in entertainment. The most they had were water aerobics, zumba, and a live band for an hour one night and a Mexican fiesta one night. They had a "nightclub... that is only open from 10pm %u2013 1am. The other hours it's closed up, so it's musty smelling. The TV's in there play video's that don't match the music and they do some karaoke. So it's not much or even worth it! Taxis to town are now $8. We did not go to the clubs in town since we only had 4 nights there. I can't see how this place gets any repeat business! People must not have anything to compare it to! I would not recommend it or go back!"

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BookIt.com Verified Traveler Brad from Windsor, On

"The food was good, the drinks are great and the workers there were really friendly. Definiately stay there again!"

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"We have just returned from ElCoz on 2/18 - it was fantastic! Ocean is very close to you whatever you do - eat, drink, live. You can see it from your hotel bed - it is awesome! Plenty of food, good drinks, very friendly and helpful staff. There are 'quiet' and 'wild' parts of the ocean - whatever you like. Snorkeling is great right off the shore. Almost all the rooms are 'Ocean view'."

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"Time of stay - 12/22/2012 - 12/26/2012
The positives:
1. the service is great. Everyone is extremely friendly and the resort is kid friendly. We took our 18 year old daughter and 14 year old son. They had a great time.
2. the snorkeling is second to none. No need to leave to go any where else. Their snorkeling area is great! Many jack fish, trumpet fish, triggers, etc...
3. The grounds are extremely well kept and clean. The staff is constantly cleaning.
4. the activities are pretty fun as well. We spent Christmas night on the beach having dinner and dancing to a rock and roll band. A whole lot of fun. I will add they needed more nights like this one.
5. The golf course across the street is excellent.

The negatives:
1. I cant really say this is a negative but the food they serve is a bit redundant and in need of change. The food in The Veranda is excellent. Be sure to ask for the Mexican coffee.
2. Again, not so much a negative but the pools are freezing cold. It was however refreshing to jump in after playing a few games of volleyball.
3. The old school door key system needs to be upgraded just for safety. I should emphasize that we never felt unsafe at any point.

Recommendations:
1. rent a jeep. total cost for the day with full insurance was $100. Drive to the other side of the island for some of the most spectacular beach views you can get. They can get this for you at the resort.
2. Eat at Coconuts. It is on the other side of the island. Very laid back place and you sit outdoors literally on the edge of a cliff. Another great view.
3. drive into San Miguel to do some shopping.
4. RELAX"

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"Nunca pensamos que ir a Cozumel fuera tan divino y mucho menos que El Cozumeleņo fuera el mejor hotel que estuvieramos. Le reconmendamos a odos que lo escojan, es lo mejor.///We never thought to go to Cozumel was so divine, much less Cozumeleņo was the best hotel you ll reconmendamos to choose what is best."

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"We had a wonderful time and absolutely loved everything about it. It was beautiful, extremely well taken care of and the staff was A ! Will definitely come back!"

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"This is the 7th time to this resort. We were there during the low season and were treated extremely well. The staff are the friendliest people ever. That is why we return so often. They always remember our names even since the second time we came back. Since the last time I was there I felt that the food had improved also. Because of low season we got to order everything fresh off the menu. The fish was excellent. We will be back for another relaxing time!"

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