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The Westin Lagunamar Ocean Resort Villas and Spa

Cancun, Quintana Roo, Mexico (CUN)

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Based on 3666 reviews
Excellent location adjacent to La Isla Shopping Mall, the best place in Cancun for shopping, dining and entertainment!
Room & Rates
Ocean View 1 Bedroom - The Westin Lagunamar Ocean Resort Villas and Spa  - 1

Ocean View 1 Bedroom

The One Bedroom Villa sleeps up to four adults and features a king size and sofa bed in the living area. This room also features:
  • 740 Square Feet
  • Separate Living and Dining Area
  • Separate Shower and Whirlpool Bath Tub
  • LCD Flatpanel Television
  • Fully Equipped Kitchen
  • Countertop Appliances
  • Washer and Dryer
  • Complimentary High-Speed Wireless Internet Access
  • Private Balcony with Outdoor Furniture
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Ocean View Studio - The Westin Lagunamar Ocean Resort Villas and Spa  - 2

Ocean View Studio

The Studio Villa sleeps up to four adults and features a queen size bed and sofa bed in the living area. This room also features:
  • 400 Square Feet
  • Separate Shower and Whirlpool Bath Tub
  • LCD Flatpanel Television
  • Fully Equipped Kitchen
  • Countertop Appliances
  • Washer and Dryer
  • Complimentary High-Speed Wireless Internet Access
  • Private Balcony with Outdoor Furniture
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The Westin Lagunamar Ocean Resort Villas and Spa
KM 12.5 Blvd Kukulcan , Cancun, Mexico 77500


The resort is conveniently located on the best Cancun beach and only twenty minutes away from the downtown area, and twenty minutes from the Cancun International Airport.

Why Stay Here

  • Westin Heavenly Bedding and Bath amenities
  • Most Villas are ocean view
  • Bathrobes
  • LCD TV
  • Coffeemaker
  • Dual line phones
  • Alarm Clock with MP3 and CD Player
  • Wireless Internet Access-Complimentary
  • 3Restaurants
  • 2 Bars
  • 24-Hour In-Room Dining
  • Deli-Cafe
  • Fitness Center
  • Daily Activities program
  • Concierge Service
  • Outdoor Massages
  • Beach Access
  • Wedding Packages Available
  • Complimentary Parking
  • Laundry, Dry cleaning and Ironing
  • 24-hour Medical Assistance

Resort Details

Located in the heart of Cancun`s bustling Hotel Zone, this AAA-Rated 4-Diamond oceanfront property boasts all the comforts of home within the backdrop of a tropical paradise. Each villa includes a fully equipped kitchen or kitchenette, a jetted tub, flat screen LCD television and spectacular views of the beautiful Gulf of Mexico. Bask in the sun next to the largest pool in the Hotel Zone and stay refreshed at the full service swim-up bar. 

Accommodation Details

Studio and One-Bedroom Villas with the finest appointments and all the comforts of home. Every villa enjoys a breath-taking view of the azure Caribbean Sea. Relax in total luxury with fine appointments, fully equipped kitchen or kitchenettes, jetted tubs and a washer/dryer in each room. 

Restaurants, Lounges & Bars

Enjoy three fabulous on-site restaurants featuring traditional Mexican flare and fabulous fresh offerings from the sea. Restaurants are open for breakfast, lunch and dinner daily, providing full room service until 11:00 PM. For you various sundry needs, the convenient market place will keep you well stocked with light fare and a variety of beverages.

Viento: Poolside restaurant serving lunch and dinner daily.
Oceano: Dine in air-conditioned comfort or enjoy the sounds of the ocean on the patio. Open daily for breakfast and dinner.
Duna Sports Bar: Classic American cuisine serving breakfast, lunch and dinner

Entertainment & Activities

Keep up your fitness routine at the amazing Westin Workout facility and unwind enjoying one of the many spa services offered. For the adventurous soul, the resort concierge will gladly assist with planning a variety of excursions to make this a truly memorable vacation. Shoppers will find the finest shops and boutiques in Cancun at the spectacular La Isla Mall Cancun`s premier shopping center directly across from the property.

  • Spa services are available including in-room and beach massages
  • Daily activities and Kids Club
  • Swim-up bar and Infinity-edge pool
  • The beautiful La Isla Mall with Cancuns finest shopping and dining directly across the street
  • Expansive beach
  • Authentic Mayan Ruin The Temple of the Scorpion on property

  • 24 Hour Security
  • 24-Hour Front Desk
  • AAA 4-Diamond Resorts
  • ATM Machine
  • BBQ Area
  • Babysitting (+)
  • Beachfront
  • Business Center (+)
  • Children's Play Area
  • Children's Program
  • Coffee Shop (+)
  • Complimentary Coffee
  • Complimentary Use of Bathrobe and Slippers
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service
  • Eco-Friendly
  • Elevator / Lift
  • European Plan (No Meals)
  • Express Check-Out
  • Exterior Corridors
  • Fine Dining (+)
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Game Room
  • Gift Shop on Property (+)
  • Great for Kids
  • Guest Activity Desk
  • Handicap Accessible Elevator
  • Ice Machine
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Stay Free (Based on Age)
  • Kitchenette
  • Lounge/Bar (+)
  • Massage Therapist (+)
  • Medical Services (+)
  • Miniature Golf
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Smoking Property
  • Outdoor Hot Tub
  • Outdoor Pool
  • Parking
  • Playground
  • Pool Area Bar (+)
  • Postal Services (+)
  • Public Internet Access (+)
  • Restaurant (+)
  • Retail Stores (+)
  • Room Service (+)
  • Sauna (+)
  • Security Guard
  • Spa Services (+)
  • Sundry Shop (+)
  • Swim-Up Bar (+)
  • Tennis Courts
  • Vending Machines
  • Wake-Up Service
  • Wheelchair Access
  • Widescreen TV
  • Wired Internet (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3666 reviews
from Kansas City, Missouri
Submitted on 23-05-2016
I work at a big hotel in the busy downtown area of Kansas City. I have always been proud of my work and thought we were the best when it came to hospitality, but Park Royal Cancun BLEW MY MIND! Despite having a language barrier with the majority of their guests, they went out of their way to make everyone feel 100% at home and welcome. From the moment we walked in the door we were greeted warmly, even though we were 3 hours early for check-in. Luis at the front desk was more than accommodating a... Read more
from Toronto, Canada
Submitted on 24-05-2016
My 4 girlfriends and I were travelling to Cancun for our grad trip. All of the staff are super friendly, the resort is well maintained, beach is gorgeous and clean, the rooms are beautiful. My friends and I are all in our early 20's, so this resort was a bit more "family oriented" than we would have hoped for. But the entertainment staff, Rodrigo and Evian, were so awesome; they would take us into the city every night with something new and exciting planned. I would definitely stay at Park Royal... Read more
Submitted on 24-05-2016
We were just so taken by the excellent service we received during our vacation. I told one of the waiters that they made me feel like a "SOMEBODY"! We felt like we were leaving family when it was time to come home. Benjamin at the pool bar recognized us as soon as we came down, called us by name and had drinks ready for us before we even asked! He was awesome! The activities guys, Rodrigo, Evian, Xavier and Eliser made time by the pool so much fun. They got my husband and I to do water aer... Read more
from Chula Vista, California
Submitted on 15-06-2016
We stayed for five days. The minute we stepped inside the Hotel,we were welcome with exvellent customer service starting from the front desk, to the room attendants, the buffet personell excellent service, to the bar tender Martin excellent person he made us feel like we were at home and to the beutiful and delicious Italian Restaurant great service, we definitely go back.
Submitted on 15-06-2016
Recently returned from a 10 days stay in Park Royal and cannot express how much we thoroughly enjoyed our holiday. The staff are fabulous - nothing is too much trouble for them. They are polite, courteous and friendly. We arrived late afternoon and the check-in was swift (complimentary cocktail whilst we were waiting ?? which was just a few minutes). Bags were then taken to our room which was very spacious and clean, facilities explained and a list of numbers were provided, should we have a... Read more
from El Paso
Submitted on 16-06-2016
Front desk was not helpful at all, member staff did not know what was going on half of the time. Did not provide us with tax information when we checked in, we were not the only once who that happened to. Because when issues were being addressed about our room I over heard another guest telling the front desk they were never told about the taxes over the room at the end of the stay. Taxes were not a lot but it would of been nice to know that we needed to pay that before checking out. Room didn't... Read more
from London, United Kingdom
Submitted on 19-06-2016
Great holiday overall - fantastic entertainment staff; Rodriguez, Eli, Xavier! Buffet food good although very samey each night, Italian restaurant very good but limited spaces and menu. Decent rooms but bit dated and few niggles within; leaky taps, air con, windows, sink plug broken but didn't spoil holiday. Very uncomfortable bed settee which didn't provide a good nights sleep. Also some very noisy guests; adults and children in the corridors! Don't let these put you off, just being honest, won... Read more
from Gainesville
Submitted on 20-06-2016
Have been coming here since 1998. Staff is wonderful. They are making some changes to the resort that seem to be nice, can't wait to see the finish product. Beds very hard si did not sleep very good. The Italian Restaurant and staff is wonderful. Pedro is the best server in the resort and Benjamin is the best bartender on staff.
from Mex Dif
Submitted on 01-07-2016
is a good hotel is family have the opportunity to go once x year and always stay satisfied the food is good-regulate well served drinks but not of very good quality restaurant for dinner is Italian and is the best in the hotel, also the advantage of the mall across the island
from Virginia Beach
Submitted on 01-07-2016
We visited Cancun from June 18th -25th. We returned to the Park Royal and once again, they delivered on service, cleanliness, location and activities. We've stayed at many resorts in Cancun and the Riviera Maya. Some high end ones as well, but none of them even come close to our experience at Park Royal. The resort is small enough to enjoy all it had to offer without having to walk too far. The staff are absolutely amazing! ! I can't say enough about how welcomed they made us feel. ... Read more
from Frederick
Submitted on 11-07-2016
The staff always exceeds our expectations with exceptional service. The waitstaff and the pool activities team were exceptional at making us feel comfortable. The kids wanted to do the pool activities all day long.
from Annapolis, Maryland
Submitted on 13-07-2016
Common areas were very small and it seemed to be overcrowded all the time, very small pools. We stayed 5 days and food was terrible every single day, I spent most of my stay sick... They have a restaurant a la carte, we thought it would be better but it was worse than the buffet restaurant... Service was slow, although some servers were nice (not all).. Cancun beach is really nice, however, the hotel doesn't have servers at the beach or anywhere else outside the restaurants, you will have to go... Read more
Submitted on 14-07-2016
Great location, clean, mostly pleasant staff. But when considering the mega hotels in Cancun, the rooms are very sparse moderate hotel looking. It didn't feel very luxurious at all. The check in was easy, once I convinced the sales staff to leave us alone. One recommendation poolside, the entertainment staff needs to tone it down a notch. Loud and constant isn't always desirable.
Submitted on 14-07-2016
Cancun presents a lot of exclusive and all inclusive kinds of resorts. This one in particular it's a very decent one for the price we paid ( which it was not much at all). It offers absolutely everything. It amazed me the buffet they served at every appointed time of meals. My wife is vegan, they have great vegan options as well. Staff it is incredibly kind, from the minute they get your luggages from the taxi, to the time you check out. Bartenders are great and everyone speaks fluent english. T... Read more
from Philadelphia, Pennsylvania
Submitted on 18-07-2016
Likes: spotlessly clean, all staff are friendly and eager to please, food and drink was very good, walking distance to outdoor mall, property is small enough to find one another, great beach with attentive lifeguard. Dislikes: beds are hard (every time there about 6 times) and no cushioning on lounge chairs. We took bus to Chedraui store in town and bought lounge cushions for $10 ea for the week. money well spent. Also, about half of the times there, room thermostat won't reduce the cooling. H... Read more
from Dallas, Texas
Submitted on 23-07-2016
Services are amazing here. Mr Afonso is an outstanding manager at the restaurants who are very attentive to customers. All staffs at this resort are always kind and very polite Mr Fulgencio is a caring and friendly waiter. He made sure we are well taken care of.
Submitted on 27-07-2016
The Park Royal in Cancun was a great place to have a holiday, all the staff were very accommodating, especially Gabriel in the buffet restaurant and Elysio and Xavier from the entertainment team. My husband and I had never been to Mexico, but I'm very glad that we chose this resort to visit it.
from Sydney, Australia
Submitted on 28-07-2016
Being on my own, the package deal was good, I wasn't going to nice restaurants on my own, so the buffet was convenient. Food ok, but nothing special. Drinks offered all the time. Room nice, spacious. Air con freezing but couldn't change temp. Bed hard and big hard pillows, not comfy. Bathroom drain blocked so flooded after a shower. Pool ok, lots of kids and people drop their towels before breakfast so nowhere in the shade. Beach is stunning.
Submitted on 01-08-2016
I stayed in a presidential suite with an ocean-view with 4 other friends. The view was amazing and the room was more than spacious. It consisted of a bedroom with two full beds, a living room with a Murphy bed, 2 full bathrooms, a bar area with mini-fridge, and a large balcony with a 2-3 person Jacuzzi tub. For the price we paid, it was a steal. The buffet food was average with rotating cuisine everyday. The snack-bar during the day served great burgers and nachos. The late night snack buf... Read more
Submitted on 02-08-2016
The bad: Once you arrive you'll receive a phone call to come down to the lobby for a "welcome package." Of course we knew that this was likely a timeshare or club sales pitch. We decided to see what they were offering to get us to go on their tour. We've done this before. They give you a free excursion or a discount and you listen to their high pressure sales pitch. The initial concierge was pleasant. He offered us a free trip to chichen itza and a coupon for 100 bucks off any other excur... Read more
from Cancun, Mexico
Submitted on 10-08-2016
I come with my family every year it's an amazing resort, we come for a month every time and we never get bored thanks to the amazing entertainment staff. This year I especially liked Raul, Ellie, and Daniel. I hope to see them again next year.
from Montreal, Quebec
Submitted on 11-08-2016
Whenever we go to Cancun, we stay there. The staff remember you from one visit to the next and will assure you get whatever you want or need. We thoroughly enjoy their breakfasts and if something is not in the buffet, they will bring it to your table if asked. We have been to other hotels in Cancun, but now there is only one place for us....Park Royal Cancun!!
from Detroit, Michigan
Submitted on 15-08-2016
Had an awesome time! Everyone was super friendly! Thank you! The best was the Lobby Bar... great service from Oscar, the head bartender and also the rest of the guys, Luis, Armando and Angel!!!! Thanks a lot guys for the best drinks in the house and also for taking such great care of our family!!!! Trip of a Lifetime!!!! Gracias Amigos! Muy buen servicio en el Lobby Bar! If you go you have to hit the Lobby Bar!!!
Submitted on 16-08-2016
We got here around 10am and they did not give us the key to our "ambassador" room until 6pm. See attached photos to see the "view" from our room right now as I write this review. My little daughters, my wife and I were very disappointed. I asked for a different room but they said there are no other rooms available. The guy at the Royal Holiday desk wasn't even sympathetic about it. Someone else from the staff saw me as I got back to my room and told me they were in fact a few rooms left (3... Read more
from Austin, Texas
Submitted on 17-08-2016
Park Royal has one of the most friendly staff I have met in all the trips I have made. I would specially like to thank "JORGE AND MARIO" at La Duna bar. They sure know what freindly and good servise means. I had never been to a resort that had such a knowledgeable bartenders, like Jorge and Mario. I felt really appreciated, would not go anywhere else other then to Park Royal. Park Royal just make you feel like 'HOME'.
from Chicago, Illinois
Submitted on 06-09-2016
Everything was very good the only thing I didn't like is the person that checked me in he had an attitude that I didn't like he wasn't friendly other than that all personnel very friendly cleaning crew
Submitted on 16-09-2016
We literally just got back from our holiday. First thing to say is that they are doing works to the hotel however this didn't interrupt our stay what so ever. The staff are very helpful and nice and there is so many activities to complete when your there. I have given a 4 not a 5 for only two reasons. Firstly they promised us a room in the nicer building (there is two sections to the hotel rooms) if we swapped our room after the first night and we were told to come back at 9am fully packed, to c... Read more
from Lansing, Michigan
Submitted on 18-09-2016
The hotel has a cool design, great location, but that's it. Amazing view, but ... Food not good! Nothing special, it is a all you can eat, but the food was not good! The pool was ok. The upper pool has a good spot but nothing special. Staff made me mad. They keep trying to push you to buy they resort timeshare, I told them a few times that I didn't wanted, one night they called me at 10 at night, next day they called me 4 times in a row. That's just not ok. Rooms were nice, no outlets easy b... Read more
from Nancy, France
Submitted on 19-09-2016
nice place and good place for vacation , good staff and good help when you ask i m very happy , try to return again good food and good service . all is clean . the swimming pool very nice its a very nice place for the vacancy
from Duarte, California
Submitted on 20-09-2016
Amazing presidential suit, with ocean view. I need to admit front desk is amazing, very helpful and the bartenders on the upstairs pool were also amazing and friendly. Hotel was kept clean every staff had a smile to go with it, drinks were good. Kids water slides were fun for my kids. Only thing that was a deal breaker was the food. If you have never stayed at a all-inclusive before you can say food was really good. But if you have ever stayed at different all inclusive resorts you will understa... Read more
from Los Angeles, California
Submitted on 20-09-2016
This was the best experience ever! The staff were EXTREMELY pleasant. Good food, drinks, service, etc. What more can you ask for? and yes they do speak English :) Special thanks to our bell boys Jesus and Luis Miguel. They were so nice and helpful. I would definitely stay here again.
from Mexico City, Mexico
Submitted on 20-09-2016
The facilities are always clean, staff very kind and friendly. Food is just great and drinks well served, I couldn't ask for more! Only thing I didn't like was the shower, curtains are made of fabric and water ends all over the bathroom floor. Out of that, everything is great!!
from West Chester, Ohio
Submitted on 21-09-2016
Every employee, & there were many, gave 100% every time I observed them. No one slacked off & we're very friendly. Service in restaurant was excellent & everyone pitched in, whether there section or not.
from Highlands Ranch
Submitted on 29-10-2016
Staff, as usual, were outstanding; food good. This was our third visit (vacation) entertainment was a bit better but was still geared mainly to the younger families and couples; sleep quality was only average due to party next door...lots of music and loud people..
Submitted on 05-11-2016
So I booked this trip for my birthday. I wanted to relax and that's exactly what I did. There were things that I wasn't pleased with, but it wasn't all the hotels fault. The buffet was the best part! Fernanda was the best hostess!! She is soooo friendly, greeted you with a smile, spoke English (which is helpful when you don't know much Spanish) recognized me and my friend (not sure if that's good or bad :)) she has a warm soul. Best part of the hotel experience!
from Ogden, Utah
Submitted on 08-11-2016
The hotel looks like the hotel from the 80's. My "presidential suite" looked like a dorm room. A hair dryer was broken and I called 3 times asking for a replacement. I never got it. Some of the girls who work there have snappy attitudes. One thing they do it right. Alcohol. Drinks were strong and yummy. That's it. I would never go back.
from Florida
Submitted on 14-11-2016
Ignorant staff, toilets never flushed correctly, water-downed drinks, Lizards in the room, lights constantly going out, same food over and over again, beds were like an episode of the Flinstones, hot tub was broke. Only good thing was the maids but keep the door shut! Enjoy!
from Washington
Submitted on 14-11-2016
I loved the staff and the guys who entertained us love you Eliser, Solomon, Fabian, Guillermo, Rodrigo, Luis! They were very friendly and funny and kept us busy having fun on the beach, by the pool and in the evening we laughed so much!
from Port Moody, Canada
Submitted on 19-11-2016
We have just come back from a week-long vacation in Cancun and found this hotel and its staff absolutely wonderful. Food was great, the room and all of the hotel's amenities were clean and kept in great shape. The best part of our stay was the friendliness of the staff, especially the entertainment staff. We liked how they interact with people of all ages, young and not so young, how inclusive they are and their engagement in the activities. Thank you so much to all of you, especially Eli, S... Read more
from Boston, Massachusetts
Submitted on 28-11-2016
The staff is uniquely phenomenal in their unwavering attention, superb service & authentic kindness to every patron who visits. Karla & David are exceptional as concierges, Eduardo, Jesus & Geovany are incredible assisting with luggage, parking & directions...the food is simply exquisite with the absolute most caring & adorable hostesses Fernanda, Carolina & Isabelle with a host of wonderful waiters and lastly the managerial staff including Alfonso & Andreas attend to every need & request. I cou... Read more
Submitted on 01-12-2016
I stayed for four nights. The staff was very accommodating and friendly. They helped us find the best deals on clubs and restaurants. We booked an excursion through the Best Day staff in the lobby.on the day of the excursion, one of the staff noticed I wasn't feeling so well and held the van to bring me some hot tea. I was offered food, drinks, and towels everywhere I went in the hotel. My only complaint was when the buffet did Asian and American food night.I would recommend trying a local resta... Read more
from Iron Ridge
Submitted on 01-12-2016
Our trip with family and friends was amazing. The hospitality and service at this hotel is top notch. The location is perfect....close to everything. The beach and pools are great. Small resort with easy access to everything. This is the second time we have stayed at this resort this year. The resort is very clean. My only negatives would be that the rooms could use some upgrading Both times we have been there we had utility issues. Power was out the first time for several hours and th... Read more