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Sun Palace Cancun - All Adults/All-Inclusive Resort

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$397 $238
Per Adult Nightly
Hotel + Flight from
Starting from:
$2,219 $1,459
Per Guest for 5 Nights
Based on 2125 reviews
This oasis for couples lies along a gorgeous beach overlooking the turquoise Caribbean Sea.
Style: Luxurious Adult-Only Resort on the Beach
Room & Rates
Deluxe Resort View Room - All-Inclusive - Sun Palace Cancun - All Adults/All-Inclusive Resort - 2

Deluxe Resort View Room - All-Inclusive

Starting from
$397 $238
Per Adult Nightly

All-Inclusive Features:
  • All meals, drinks & gratuities
  • Use of the facilities of all Palace Resorts Hotels in Cancun, the Riviera Maya and Cozumel.
  • Non-motorized water sports at selected Marinas
  • 24 Hour Room service at all resorts.
  • Daily & Nightly Entertainment

Amenities: 1 King Size Bed, Double Jacuzzi, Hair dryer, Radio/ Alarm clock, Liquor Dispenser, Mini bar containing: sodas, bottled water, and domestic beers, Individually controlled air conditioning, Flat screen LCD TV with satellite, Purified water, Farouk CHI bath amenities, Digital safe, Iron/ Ironing board, Direct dial telephone, turndown service, bathrobes and slippers.

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Superior Deluxe Ocean View Room - All-Inclusive - Sun Palace Cancun - All Adults/All-Inclusive Resort - 1

Superior Deluxe Ocean View Room - All-Inclusive

Starting from
$401 $241
Per Adult Nightly

All-Inclusive Features:
  • All meals, drinks & gratuities included
  • Use of the facilities of all Palace Resorts Hotels in Cancun, Cozumel and the Riviera Maya.
  • Non-motorized water sports at selected Marinas
  • 24 Hour Room service at all resorts.
  • Daily & Nightly Entertainment

Amenities: 1 King Size Bed, Double Jacuzzi, Hair dryer, Radio/ Alarm clock, Liquor Dispenser, Mini bar containing: sodas, bottled water, and domestic beers, Individually controlled air conditioning, Satellite LCD Screen TV, Purified water, Farouk CHI bath amenities, Safety deposit box, Iron/ Ironing board, Direct dial telephone, Balcony, Turndown service.

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Junior Suite - All Inclusive - Sun Palace Cancun - All Adults/All-Inclusive Resort - 4

Junior Suite - All Inclusive

Starting from
$412 $247
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks & all gratuities included
  • Use of the facilities of all Palace Resorts Hotels in Cancun and the Riviera Maya.
  • 24 Hour Room service at all resorts.
  • Non motorized water sports at selected marinas
  • Daily & Nightly Entertainment

Amenities: 1 King Size Bed, Full Ocean View, Double Jacuzzi, Seating area, Turndown service, Liquor dispenser, Mini bar containing: sodas, bottled water, and domestic beer, Individually controlled air conditioning, Satellite TV, Ceiling fan, Purified water, Farouk CHI bath amenities, bathrobes and slippers, Safety deposit box, Coffee maker, Direct dial telephone, Radio/ Alarm clock, Hair dryer, Iron/ Ironing board, Shower.

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Concierge Level - All Inclusive - Sun Palace Cancun - All Adults/All-Inclusive Resort - 3

Concierge Level - All Inclusive

Starting from
$464 $278
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks & all gratuities included
  • Use of the facilities of all Palace Resorts Hotels in Cancun and the Riviera Maya.
  • 24 Hour Room service at all resorts.
  • Non motorized water sports at selected marinas
  • Daily & Nightly Entertainment

Concierge Level
Special Amenities in this Room:
  • DVD player
  • CD player
  • L’OCCITANE bath amenities
  • Aromatherapy
  • Upgraded liquor brands in dispenser: Bacardi White Rum, Jose Cuervo Special Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute back massages at the Spa
  • Exclusive Beach Bag (one per room/per stay)
  • Private Beach Lounge Chair Area with Waiter Service
  • Candlelight dinner at select locations (once per stay)
  • Exclusive Concierge Service with personalized service
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • CHI Professional hair dryer & flat iron
  • Special room service menu for dinners (18:00 to 23:00)
  • Nightly Petit Fours with your turndown service
  • Pillow menu
  • Private check-in & out / early check-in & late check-out (subject to availability)
Every amenity included in your room is part of the all-inclusive experience at Palace Resorts.
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Sun Palace Cancun - All Adults/All-Inclusive Resort
Blvd Kukulcan Km 20, Zona Hotelera, Cancun, Mexico 77500


Conveniently located at just 15 minutes from the airport and 35 minutes from downtown, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way!

Why Stay Here

  • Tripadvisor Travellers Choice 2015
  • 3 Infinity Oceanfront Pools
  • All-Adults Only Resort
  • Free Up to $2,500 in Resort Credits
  • Unlimited Phone Calls to USA, Canada and Mexico from your room

Resort Details

Sun Palace is the perfect retreat from the every day stress. We invite you to enjoy this old favorite in a whole new way! A stunning coastline of white sand beaches serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed Guestrooms. 3 Restaurants and 4 bars cater to a full range of tastes and moods. Recreational enthusiasts delight in many of the water sport activities at the marina or golf at the nearby Moon Spa and Golf Club. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. New experiences and countless activities are in place at Sun Palace. A variety of restaurants present enticing options for dining. 3 Inviting infinity pools offer a choice of aquatic relaxation. The spa, with its comprehensive menu, provides another alternative to unwind. For those feeling more energetic, a water sports marina and a newly remodeled and fully equipped fitness center provide the base for a variety of activities.

Resort Credit

  • Receive $500 resort credit per room, per stay with a 3 night stay
  • Receive $750 resort credit per room, per stay with a 4 night stay
  • Receive $1,500 resort credit per room, per stay with a 5-8 night stay
  • Receive $2,000 resort credit per room, per stay with a 9-11 night stay
  • Receive $2,500 resort credit per room, per stay with a 12+ night stay

Unused Resort Credit is valid for up to one year and can be transferred to other Palace Resorts guests. This one year period begins two weeks after the check-out date. Original Resort Credit restrictions on spa services still apply. When using Resort Credit for Vacation Memories, Resort Credit Shop, and other products and services offered as part of this promotion, service taxes and fees will apply.

All-Inclusive Details

  • Elegant Room Accommodations
  • All meals and snacks
  • All Beverages
  • Use of the facilities of all Palace Resorts Hotels in Cancun, Cozumel and the Riviera Maya
  • Non-motorized water sports at selected Marinas
  • 24 Hour Room service at all resorts.
  • Daily and Nightly Entertainment
  • All Gratuities and Taxes

Accommodation Details

The simplicity of modern design creates a room where you are completely drawn into its calmness and are able enjoy a magnificent view thanks to the enormous sliding door. When out in your balcony the clear turquoise waters of the Caribbean Sea will give you a sense of peace and tranquility. This light atmosphere provides the perfect environment to enjoy the Jacuzzi, a meal or just a good night sleep. The Palace Bed is a new touch of luxury you will want to take home.

Restaurants, Lounges & Bars

Nothing sets the mood better than a romantic candlelit dinner for two. At Sun Palace, the staff makes sure nothing spoils the moment so you can enjoy each others company and delight your palate with mouthwatering dishes.

Original Mexican fare, delectable Italian dishes, and enticing Pan-Asian recipes prepared by the Resorts expert chefs will have you coming back for more again and again.

Pools & Spas

  • 3 Infinity Pools
  • Spa Services


Complimentary Honeymoon Package
This free honeymoon package includes:

  • Mini honeymoon cake
  • Bottle of sparkling wine
  • Complimentary Honeymoon dinner at select restaurants
  • Two honeymoon t-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turndown service
  • Honeymoon desk
  • Late check out until 6:00pm (subject to request and availability)
  • If staying at Le Blanc Spa Resort, also included: Beach bag and nightly petite fours

To reserve this Complimentary Honeymoon Package, just enter Complimentary Honeymoon Package in the comment box when booking online or call our Reservation Center and we will be happy to make the notation for you. Note that a minimum 3-night stay is required. You must present proof that your marriage date occurred less than 1 year prior to your arrival. Upon arrival, you will be directed to the Honeymoon Desk to make all the arrangements.


Enjoy a fun and challenging round of golf in one of the most beautiful and lush courses in Cancun. Palace Resorts has integrated the beautiful Mexican landscape to its golf course so you can enjoy the lavish surroundings while improving your game. Moon Spa and Golf Club is open from 6:00am to dusk each day. You can make reservations up to 90 days in advance through, fax (52) 998-881-6089 or 6090 or at the Palace Vacation Planners desks located in the lobby, upon arrival after check-in. Not accepted for day of arrival.


  • 24-Hour Front Desk
  • All-Adults
  • All-Inclusive
  • Beach Service
  • Beachfront
  • Beauty Shop/Salon (+)
  • Business Services (+)
  • Car Rental Desk (+)
  • Complimentary Bathrobe and Slippers
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Free Breakfast
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Ice Machine
  • Indoor Pool
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Live Entertainment/DJ
  • Lounge/Bar
  • Luxury Resorts
  • Massage Therapist (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports (nearby)
  • On-Site Events
  • On-Site Travel Agency
  • Outdoor Pool
  • Restaurant
  • Room Service
  • Room Service Included
  • Sauna
  • Secured Parking
  • Security Guard
  • Shopping (+)
  • Spa Services (+)
  • Stay at 1-Play at 3
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Top 10 Hotel
  • Wake-Up Service
  • Water Park (nearby) (*/Free)
  • Water Sports (nearby) (+)
  • Widescreen TV
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2125 reviews
from Tampa, Florida
Submitted on 18-05-2016
This was our third visit within the past year to this hidden oasis, from the outside this hotel looks just like any other hotel, but when walk through the doors you realize there is an hidden oasis waiting for you. The beach is probably one of the best White sand beach in Cancun, that still has the old charm of Cancun with Coconut palms and quaint palopalas with gorgeous blue water, quite relaxing. The staff, and house keeping staff are very helpful and friendly. We had a very relaxing time a... Read more
from Canada
Submitted on 19-05-2016
It's been a few years since I stayed here and I must say that the upgrades and modernization to the hotel are excellent. From lobby to rooms the upgrades incorporate modern chic. Very well appointed rooms. Impeccably clean with a cool ambiance. The beach area is nice flat sand - nit rocky outcrops like some neighboring resorts. Two pools - a quiet one to the side for adults only. Well appointed gym, but the air con struggles to keep up so it can get a stuffy late in the day. The staff is exce... Read more
from Florida
Submitted on 20-05-2016
We stayed here twice before and enjoyed it so much that we had to come back. Again, everything was perfect. Check in was a breeze. The room was perfect. We paid and upgraded to the club level and once again were not disappointed. The new full service Spa was a personal favorite. The food throughout the resort was fantastic. I can't wait to go back. A special thanks to Adolfo the Chief Concierge for his excellent care.
from Cincinnati, Ohio
Submitted on 21-05-2016
I rarely write reviews online, but i read them anytime I go to new places. I wanted to share the wonderful experience we had at the InterContinental hotel. It was my first trip to Cancun and I had no idea what to expect. i loved the comfort at the hotel and the beach. I think the InterContinental has the best beach in Cancun, after I visited few places during my stay. I most most impressed with the service. Everyone tried their best to make our stay comfortable, arrange for our transportation,... Read more
Submitted on 21-05-2016
Very nice family pool and adult only pool if you wanted a little quieter but the best place to be is at the well groomed beach with wonderful soft white sand with a beautiful view. I highly recommend you contact Paul, on left side of the beach and take his sail boat for an hour or more cruise of the bay with captain Haviar.
from Guadalajara, Mexico
Submitted on 31-05-2016
This was our second stay at the Presidente and it did not disappoint. Actually it was a bit better than last year even though there were more people here this year. We decided to stay in a suite and pay for the upgrade that gives you access to the private club/lounge. The club gives you breakfast and dinner canapes but the diversity and quantity of food makes it easy to call it breakfast buffet and dinner. It also includes alcohol during breakfast and dinner and soft drinks/water/coffee all day.... Read more
from New York City, New York
Submitted on 01-06-2016
I stayed at the Intercontinental Presidente twice in the last few months: the first was a few days in April, when I went with my husband to celebrate our first anniversary. On arrival, we upgraded to the club King with ocean balcony ‚?? and, wow, this room is special! Modern, renovated, spotless, well-designed, quiet. Excellent rain shower and tub and all the amenities (high quality toiletries, slippers, robes, etc). Balcony was private and had a spectacular view of the ocean. The beach itself... Read more
from Saint Louis, Missouri
Submitted on 01-06-2016
This was my first time visiting Cancun, so I cannot compare this hotel to any others on the strip, but the hotel was quite nice. All of the staff I encountered were super friendly and accommodating! Our room was nice with just a little bit of wear to it. The shower was wonderful and the bed very comfortable. We ate at each of the restaurants and thought they were much better options than what was available outside the hotel. Each restaurant had its own personality - causal, beachy, Mediterranean... Read more
from Princeton, New Jersey
Submitted on 03-06-2016
We stayed for 5 nights in September, 2015 and loved everything about the resort. Our following visit of 5 night during the U.S. Memorial Day was also wonderful and relaxing. We especially enjoyed the club lounge and the impeccable service. Management is always available to address your concerns and will go above and beyond to make your stay memorable. The beach cannot be duplicated @ any other location in Cancun. The pools are always warm and inviting. We will be returning this following Septemb... Read more
from Richmond, Virginia
Submitted on 06-06-2016
There is nothing negative to say! The staff is friendly and helpful, the ocean view room was comfortable and spacious and very quiet. The shower was amazing- the best we've had in a hotel. The beach was outstanding- clean and beautiful.
from Winston Salem, North Carolina
Submitted on 18-06-2016
My wife and I stayed at this hotel for 5 days. Awesome room with great view to lagoon and ocean. Incredible hotel staff. They were very helpful and courteous. The room was impeccable. Extremely clean. Everything worked perfect. We were impressed with how clean the staff left the room every day. I've never seen anything like that before and I've stayed in hundreds of hotels throughout the years in many countries for business and pleasure. The beach is amazing. I surely recommend this hotel.
Submitted on 20-06-2016
Without hesitation, the best choice in Cancun and surroundings. The Hotel, the facilites, the location, the beach and the staff made my stayed unforgettable. My wife Mona and I were higly surprised by the staff courteness and profesionalism showed every time we walk thru the door. My congratulations to the staff and the team who manages the resort. You are the number one choice for my next vacations in Cancun and be assured I will recommend your hotel to all my friends and family.
from Baton Rouge, Louisiana
Submitted on 21-06-2016
we stayed for 5 nights and six days .both are rooms were upgraded to ocean view as we are platinum elite members .the front desk staff was helpful and the manager took extra effort to keep us happy .perfect place close to night life ,excellent restaurants .even travel desk was very helpful we got our activities tickets from there and got great deal.
from London
Submitted on 21-06-2016
I stayed in the InterContinental for a weekend in June 2016. In general I enjoyed the stay - the hotel and the facilities it offers are clean, there is variety of choices for food, Internet connection works across the property at a good speed. Hotel staff was generally helpful and friendly. There were however some aspects of the stay that could have been better - the air con in my room was very noisy - it was impossible to sleep having it on and uncomfortable to sleep having it off because of th... Read more
Submitted on 22-06-2016
I'm writing this as I sit in the hotel lobby waiting on my cab to the airport. I just didn't want to forget. Everything was fantastic- from the front desk to the welcome courtesy call to the cleanliness of the room to the food and servers at the main restaurant (muy rico y muy amable) to the bellhops and taxi guys helping me into and out of cabs. The beach is great for swimming and young kids - no real waves to speak of, and clear, blue water. You may catch an occasional whiff of the seaweeds,... Read more
from SeaTac, Washington
Submitted on 26-06-2016
Hotel was our home from the minute we arrived, with a warm welcome from Angel the door man. Everything was taken care of, not a worry in the world. Great !! We found all staff hard working to make our stay the best. Wonderful beach and palapas for shade and extremely attentive Beach and Pool Service by Julio and Jesus. Love those guys !! Great place for families. 2 pools, Great Restaurants, Urbano Restaurant for that casual VIP treatment and the best Tequila, sorry I don't recall the waiter w... Read more
from Spartanburg, SC
Submitted on 27-06-2016
I just returned from three fabulous days at the Presidente Intercontinental in Cancun. This is a hidden gem in the hotel zone. The resort is beautifully decorated in the common areas as well as the room. We stayed in room 130 which offered a lot of privacy with a patio which we used to relax and have cocktails. Rooms higher up will provide more of a view but this was ideal for me and my friend. This resort has the only natural beach in Cancun and it is huge with lots of chairs available and b... Read more
from Brooklyn, New York
Submitted on 30-06-2016
It was clean. It was fine. Staff was great. Food was fine. Pool was nice. Beach was not. I'll never stay in Cancun again though, we only stayed there coming back from Tulum as our flight was so so early in the morning. This place was great if you are not interested in adventure and just want to drink drinks by the pool in a grove of palms, but the beach here isn't really open to the ocean. The hotel is great, as I said, it just lacks character- I've never stayed in Cancun before but been ... Read more
Submitted on 30-06-2016
We stayed for 5 nights and we really enjoyed every moment! Jonathan and Jesus from the front desk made our stay even better (Thank you!!!). The lobby smells wonderful! The room is modern, clean and you can even have an ocean view from the shower. The breakfast buffet is very complete and satisfying. The beach is the best of the best in Cancun. Lots of palapas to stay in the shade and beach chairs if you want to get a suntan. Amazing place!
from Nashville, Tennessee
Submitted on 01-07-2016
Great surprise! Beautiful room with incredible views! We stayed on the 8th floor ocean front/view. The staff was great as well. Oscar & David,in The Club Lounge,made sure we were taken care of for both breakfast and evening snacks. Humberto, the hotel concierge, greeted us with a smile, and made us feel welcome. He made sure everything we needed was taken care of during our stay. I highly recommend this hotel. Great rooms and service. There was even a secluded pool for adults only. Drinks wer... Read more
from Switzerland
Submitted on 05-07-2016
Visited this hotel over Easter and had a great time especially since this hotel doesn't seem to attract the typical Cancun party crowds. The room we were in was very modern & spacious, the bed was very comfortable and the bathroom very nice. Also the staff kept the room immaculate during our entire stay. They also have a very nice beach where the ocean's quite calm however it's not the part of Cancun you usually see on pictures. A few things that should be improved though are friendliness of... Read more
from Thessaloniki, Greece
Submitted on 07-07-2016
Visited this hotel for three night and was a very comfort stay. The stuff were very kind,the hotel is modern,spacious room,super bed,nice pools areas,very nice beach a picture. The brekfast was ok,but not for a 5 stars hotel,i could expect more variety,but was not bad. The only negative was that you havent free room wifi!! but a kind young man gave the solution. He made me a member of intercontinental hotels and gave me the code for three devices,so we had room free wifi. There is a ... Read more
from Brisbane, Australia
Submitted on 08-07-2016
Awesome hotel, lovely staff especially those in the bar. The buffet breakfast and pool were amazing!!! Rooms were clean and comfortable. Would definitely stay here again if I returned to cancun. Easy to spend entire time in the hotel without getting bored!
Submitted on 08-07-2016
The hotel is not bad, only with the security people you feel like if you are stealing something, facility ok considering is not a new hotel. Well located like 15 mins walking from Plaza Caracol and about 20 mins from downtown. Need to improve on food and drinks.
Submitted on 08-07-2016
Room was nice and recently renovated. Pool needs to be renovated. Internet not included (in this era?? Really). Outdoor bar and outdoor restaurant are treated like separate companies. So if you want to buy a bottle of water at restaurant, they charge extra to bring it from bar!! Beach is nice.
from Sydney, Australia
Submitted on 09-07-2016
Stopped on the way back from Cuba. Nice rooms and staff. Stay was very casual with a relaxed atmosphere. Pool and beach area was very relaxing with breakfast overlooking the ocean in the morning. Pretty central with circuit bus stop just outside front door, no negatives for us it was if we were at home.
from Los Angeles, California
Submitted on 11-07-2016
The location is perfect, Beach is amazing and private. Its close to Downtown so within walking distance to all the attractions and restaurants. Hotel it self was nice, not the best. Recently renovated. Staff is friendly.
from San Diego, CA
Submitted on 11-07-2016
My first visit to this property........I was greeted by Adrian at the front desk and Oscar that helped me to my room. I arrived late but the welcome was refreshing! Oscar even offered to run across the street and purchase the cranberry juice for my vodka drinks.......along with gathering the ice I would need! Very nice touch! The room was large and had a European feel to it.......mounted TV on the wall, Keurig like coffee machine and heavenly toiletries! The shower had a rain forest showerh... Read more
from Pasadena, California
Submitted on 11-07-2016
We had a very roomy one-bedroom suite with a spacious terrace that spanned the full length of the bedroom and living room. Beautiful ocean views! Truly enjoyed taking in the sunsets from this terrace. We found this to be the perfect size hotel. Not one of the mega-hotels so popular in Cancun. The grounds are nicely landscaped, the pools are not crowded, and wonderful accommodations at the beach. We had a private palapa for the duration of our stay, and the service on the beach was great! And t... Read more
Submitted on 13-07-2016
We are in the airport to waiting to fly home and could not wait to offer our review of this amazing property. The hotel lobby entrance was beautiful and air-conditioned - nice way to cool down from the heat. As ambassador members, we were greeted at the front doors and escorted to the member check in area. There we were greeted by concierge Octavia who provided us with an upgrade to a beautiful ocean view, champagne on two nights (our anniversary trip), special rate at the private cabana on t... Read more
from Uniontown, Ohio
Submitted on 18-07-2016
Resort personnel were wonderful ! Pool waiters and restaurant waiters went above and beyond! Especially Herberto at the pool! Housekeeping was so so. Suggest obtaining Mexican dollars for taxi rides to town. $5 in Mexican currency but $9 in US dollars for one way trip! Snorkeling right at hotel piers was fabulous! Buffet breakfast was great ! $22 was a little pricey ! A lot of choices though! Italian restaurant was just OK. Did not try the new Mediterranean themed "Le Cap" . Suggest doing the Pi... Read more
from Mexico City, Mexico
Submitted on 19-07-2016
Cancun offers a wide variety of hotels, but this is a very good because of the staff. All of them are ready to help, and all of them with a warmth smile. The hotel has a little GYM (probably is the littlest party of the hotel and I would like to have a big one). Restaurants offers a variety of food. Rooms are quiet and, if you have an upper floor room you will enjoy the view.
from Indonesia
Submitted on 20-07-2016
After having horrible stay at Holiday Inn Cancun, we moved to much better place Intercontinental Cancun. We're so relieved because we have much better room, better service, much much better beach. The atmosphere is so relaxed with beach is very calm, pools is huge and no party at the hotel. Our room facing the sea with two double beds. It was so comfy beds and we had very good sleep. We also try the restaurant there and even though it took so long for the food to come out, but it taste good e... Read more
Submitted on 22-07-2016
We stayed for 5 nights at this hotel. The hotel is very nice, a little old but nice. All the staff was wonderful and the place is really clean. They have 1 adult only pool and another pool. A nice bar inside and outside. One night, we had a dinner buffet on the beach that was delicious. Definitely recommend it. There is a general store, shops and restaurants maybe walking about 15-20 mins away. I would definitely stay here again.
Submitted on 23-07-2016
We were in cancun 2 weeks ago as well and we didnt think we could get a better place within budget a second time. Presidente Intercontinental certainly proved is wrong! We booked at club level and received one hell of a complimentary breakfast each day and the same for each evening with drinks and apps. We chose to do lots of water sport activities, diving, snorkelling etc, and these excursions left before free breakfast started, but that was our own choosing, no reflection on the hotel. Every r... Read more
from Köln
Submitted on 23-07-2016
I would like to give 4.5 stars. I was there with my two sons (17+21yrs). They gave us two rooms next to each other. Room quality very good. Shower cabin instead of bath tub, I like it. Big rooms. Street view, beach view is signficantly more expensive. Silent. Typical Intercontinental interier design with brownish colours. Reception desk was helpful for all my questions. Very good breakfast buffet with fresh cooking. As breakfast location was open but roofed, birds flew in and out to pick food f... Read more
from Houston, TX
Submitted on 24-07-2016
I stayed here in July on a family vacation. We spent 6 days here and really enjoyed our stay. The rooms are very nice and the service is excellent. Everyone was so nice to my kids. The beach is calm, clear, and very pretty and the pool is huge. There were ample lawn chairs both near the pool and on the beach and lots of shade for people like me who avoid the sun. I've stayed at hotels where people are up at the crack of dawn to "reserve" their lawn chair and we didn't have to worry about t... Read more
from Hanna City, Illinois
Submitted on 26-07-2016
The Presidente was very clean. One restaurant was in a large open air thatch covered building where we took delight in eating breakfast and watch the sun come up. The security was outstanding. The strong point is the staff. We made friends was several of them. The restaurant staff, the desk people and the waiters that brought food and drink to us while we were at one of the pools.
from Dallas, Texas, United States
Submitted on 26-07-2016
As the title indicates, this is our 3rd time to return to the Presidente InterContintal Cancun Resort and we are planning a return trip as I type! I echo everyone's comments in that, the service is above par--excellent to be exact! The Ambassador Desk is well manned as well as the standard check-in desk has so many caring and attentive staff! The hotel is slightly older on the outside than some as well as it's not a busy type of resort but, it has been updated in so many ways. I will tak... Read more
from Austin, Texas
Submitted on 27-07-2016
The hotel is very clean and quiet. We were upgraded to a very spacious ocean front room with a comfortable bed, quiet A/C and large TV. My only quips had to do with the bathroom. The door is frosted glass that doesn't seal around the sides (large see-thru cracks) and has no lock. Kind of like a one-way swinging kitchen door. The shower is also visible through the bedroom unless you slide the headboard in front of it from inside the room. I knocked a star off just for these two issues since mysel... Read more
Submitted on 27-07-2016
Super hotel! Staff was genuine,kind and courteous each and everyone we passed or came in contact with! Bus stop very handy right near the property. Security to enter the property was well staffed. All the workers seemed eager to help us. The property was clean inside and outside! We will totally recommend this property.
Submitted on 29-07-2016
Just visited this week and was very happy with the hotel. Very nice beach, the best in Zona hotelera. Everyone was very helpful and nice. Food was very good. Rooms are specious and were kept clean. Pool nice. I want to thank the staff for helping us with everything.
from London, United Kingdom
Submitted on 05-08-2016
The most amazing service - staff are very welcoming and extremely accommodating. The hotel is absolutely beautiful - the beach is breathtaking and not overcrowded in the slightest, and is within a 30 second walk. You can get to either of the two hotels swimming pools within 3 seconds. We had club access which meant that we were entitled to canopes and drinks free each evening as well as breakfast. It also gave us a late check out. The rooms are beautifully kept and the ocean view is stunning so ... Read more
from Wesley hills, New York
Submitted on 08-08-2016
My wife and I just came back from Cancun. The hotel was amazing. On the phones there is a button instant service and it was. Within minutes,issues were handled followed by a phone call confirming it was done properly. Everyone was very nice but we would like to point out a few exemplary people. Jonathan, the manager at the front desk, was very nice and helpful. Javier, the pool restaurant manager and Ruben,the head chef, catered to our special dietary needs getting us new pans for use and b... Read more
Submitted on 10-08-2016
We stayed at the Presidente Intercontinental for 2 nights last week, and weren't impressed by the facilities. As we happened to be in Cancun during tropical storm Earl so we chose to upgrade from a double room to a Club Suite to be more comfortable as we were going to spend alot of time indoors. We had to wait 2 hours for the room to be ready (although we arrived at 16:15 to check in), and the receptionist told us the suite is very dirty so the housekeeping were taking their time to have it read... Read more
from Fort Lauderdale, Florida
Submitted on 10-08-2016
The hotel is beautiful and in an awesome location. The staff is great. The rooms are amazingly clean with twice a day maid service. There are three restaurants, but the downside is that only one of them is air conditioned and it's the smallest, with the lightest menu. It also appears there may actually only be one kitchen because food seemed to take a long time. It's the Caribbean and you're on vacation, so relax.. Don't be in a hurry. The best restaurant is open air, under a tiki hut. It's very... Read more
from Mountain View, California
Submitted on 12-08-2016
My friends and I stayed at the Presidente Intercontinental for 4 nights. The hotel was amazing. We are very impressed with the location, service and other facilities. I would like to call out - Enoc in particular - who is a trainee at the hotel, who was super nice and helpful to us throughout our stay! He gave us tips/information on things to do in/around cancun, which was great! Thank you Enoc! Apart from that, I would also like to call out the concierge, who booked us great tours/deals for our... Read more
from Atlanta, Georgia
Submitted on 17-08-2016
I've been to Cancun about 10 times or more. I've stayed here 7 of my last 7 visits! I absolutely adore this hotel. I love the rooms, the showers, the beds and most importantly the beach! It's gorgeous. I'm in the process of trying to schedule my 8th visit back right now.
from San Francisco, California
Submitted on 04-09-2016
This resort is not the big party crowded places you'll find kids in. My gf and I are in our early 30's and this was a perfect fit. The hotel is pretty much between downtown and the main tourist strip which makes it convenient to get around depending on what you want to do. There aren't many food options within walking distance which is the only downside but everything is within 5-10 mins driving. The resort itself is rather small but the water is clean, calm, and gorgeous. There are always be... Read more
Submitted on 05-09-2016
It's a nice hotel with a powder sand beach. Jesus and Antonio in the Mediterranean restaurant made our last night in Mexico memorable. Their attentive service and friendliness made our beach front supper one to remember!
Submitted on 07-09-2016
This is in fact our third visit to the Intercontinental Presidente Cancun and we have been very satisfied on all occasions, particularly our most recent in August 2016. We were lucky enough to be upgraded to a modern luxury room, perhaps one of the nicest we have ever stayed in a tropical region, with an outdoor and indoor shower and beautiful beachfront view thanks to Humberto Santos at concierge. This definitely made our stay more worthwhile. The service was also impeccable as the staff were a... Read more
from Detroit, Michigan
Submitted on 08-09-2016
After working for 3 months in Mexico, Cancun seemed to be a perfect place to pass a free weekend. The Presidente InterContinental was a peaceful retreat with a quiet powder white beach and water nearly body temperature. The hotel itself was well appointed and the room was very comfortable. I had to turn up the setpoint on the AC as it was turned to "meat storage", but it's good to know that there's plenty of adjustment. The location was nice as it was near the point and just a mile from some of ... Read more
Submitted on 08-09-2016
The hotel has a great support staff and has great views of the Gulf.Parking is available for free. The price is reasonable and the location is outstanding.There is a mini-mart a half block away across the street.
from Houston, Texas
Submitted on 13-09-2016
The club room staff was excellent in particular Roger Barr. He took care of us every night we were there and was a pleasure to talk to. Friendly and professional. Made great margarita's also! The hotel was a bit modern and clean. Personally I would have preferred a more tropical decor inside. The grounds outside were great. Loved the beach area and dining options outside.
from Fort Lauderdale, Florida
Submitted on 13-09-2016
This hotel is very beautiful, modern with a touch of Zen feeling, great hospitality, the lobby is magnificent and so the bedrooms and the ballroom. Lots of restaurant to choose from and a private gorgeous beach.
from New Zealand
Submitted on 15-09-2016
Fabulous hotel on a lovely stretch of beach with clear water and white sand. As an ambassador member, expecting a one category upgrade to suite, we were thrilled to be upgraded to a club suite. It was a beautiful room with ocean views. Very spacious and it made the stay very enjoyable. And thanks to the hotel for the bottle of wine and chocolate coated strawberries for our anniversary! It was a wonderful start for our special day. The club was huge and surprisingly empty of people. There was a... Read more
from Port Ludlow, Washington
Submitted on 17-09-2016
3 months ago our 3 week experience Was off the charts. This past week was, I'm happy to say a repeat. So many of the staff greeted us by names when we entered the hotel. It's good to be home. Shout out to Jonathan for making sure we were always comfortable, Humberto our concierge, and Gabriel and Luiz at the restaurant.
from Princeton, New Jersey
Submitted on 18-09-2016
Stayed 8 nights in Oceanfront Club level. Rooms are always immaculate and welcoming! Cleanliness is top priority inside & out. Excellent selection and variety of food & drink on a daily basis in the lounge. Hats off to the entire staff who made our holiday exceptional as usual. We look forward to our next visit in 2017.
from Arlington, Texas
Submitted on 23-09-2016
nice room and friendly staff very good beach area nice restaurant overall everything very good very good place to stay we will go back for vacation stay there swimming pool is very good .very good breakfast,we enjoy it
Submitted on 30-09-2016
Essentially this IHG has everything that you would expect from a 5* hotel like this. Our room was spacious and clean, with a really comfortable bed. The shower was great, room cleaning daily was to a high standard. Concierge / front of house could have had a better level of English and I did feel that at times they were not as helpful as they could have been but this may have been due to the language barrier. The setting of the hotel itself is unreal, the private beach is stunning. There is... Read more
from District of Columbia
Submitted on 03-10-2016
This is another success in the InterContinental brand of hotels! I was extremely pleased throughout every point of my 3-night stay at this comfortable, luxurious, extremely clean and friendly hotel. First, the hotel is on an absolutely stunning, quiet (for Cancun) stretch of the beach. The hotel has lovely seating outside for you to relax or lounge out on the beach as well as a couple different fairly large pools and "hot pots". The hotel also has a new spa which I enjoyed, as well as several di... Read more
from Sydney, Australia
Submitted on 08-10-2016
My only regret was having only one night here. I'm an avid traveller who must have stayed in at least two hundred plus hotels over the last eight years across UK, USA, South America, Europe, Asia and I can't remember seeing a hotel as exceptional in every conceivable way as this one. The weather in Cancun was extremely hot but being in this hotel made my stay so much more comfortable. From the moment I got out of my transfer car I was greeted enthusiastically and it was all.hands on deck to he... Read more
from Sparks, Nevada
Submitted on 12-10-2016
We have stayed here 6 times and this last was the best. Service was fantastic. I recommend upgrading to 6th floor, it's nice to have the balcony but the best part is enjoying the lounge. Very nice breakfast in the morning, appetizers and drinks in the evening. The best part of the lounge experience is by far Mr. Gabriel. He welcomed us every evening like we were long lost friends. Definitely upgraded our experience. The beach is beautiful with plentiful chairs and wonderful service there as... Read more
from Chartres, France
Submitted on 13-10-2016
Amenities in the pool and beach area are excellent. Service was spectacular, specially at the restaurants. Rooms were clean and modern. Location is good. The convention center is 2km away hence even a short walk.
from Bradenton
Submitted on 17-10-2016
I went to Cancun for a week long vacation. The hotel sits on the best portion of the beach in Cancun. It is walking distance from the nightlife, and has a convenience store across the way. The breakfast buffet was excellent and the staff was very friendly and accommodating. I had the concierge set up a dinner on the beach for my fiancé and I, which they had a 4 course pre-set meal done up including steak and lobster. This was very reasonable for what we got. We also utilized the spa, which was ... Read more
from Mexico City, Mexico
Submitted on 20-10-2016
I have always loved this hotel, with family or just with my husband I've enjoyed it. Is the best beach in Canc√ļn cause you can swim and the water is not too deep but deep enough to do snorkeling, wave runners, just to lay for hours under a beautiful palapa or under the palms, great massages and excellent service. And the views from the rooms to the laguna or to the sea are amazing.