BookIt.com® Verified Traveler A Recent Traveler from Arizona

"So many things went wrong. I don't have the time to write about it. Here's a summary. 1. The hotel staff was rude 2. After waiting 5hrs for our room. We find out we were put in the wrong room and had to change rooms. The room we got changed in didn't have the refrigerator, balcony, extra bed, that paid for. 3. Our travel guide person got mad at us when we didn't want to do the time share to get discounted prices on events. Throughout the week he avoided us. 4. The hotel is not as nice as the pictures. Also the picture of the hotels location was way off. 5. We weren't just minutes away from downtown shopping, bars, etc. Had to take a taxi, a 20 min drive. 6. The drink selection had no variety. Drinks that I don't even like. The food was aweful. Hardly ate at the resort. 7. The prices at the resort were more expensive than the US. This is suppose to be Mexico. I have been on many vacations in Mexico and never paid more than I would in the US. The only good: the pool was awesome. I loved how the house keeping cleaned the room and decorated the pillows and blankets."

BookIt.com® Verified Traveler S. Bixler from Buffalo, New York

"Booked a last minute vacation to Cancun. Be careful when booking - had to pay a large increase to add food and drinks. the resort was ok. Lobby and entrance nothing to write home about. Staff however, was very, very friendly. I can not say enough about their positive demeanor - always smiling and helpful. Only had one unpleasant encounter with a night-time watiress at the Lobby bar area - her loss though because there were over 20 of us that were going to leave her tips - NONE of us did... Food was good. Buffet offered plenty of selection. Marco Polo was ok; only ate their once. Pool snack hut was good. You can basically eat all day long! Entertainment staff was great - they obviously enjoy their jobs. Nightly shows were good. Get used to everything being presented in Spanish first, then English. Rooms were slightly below average. Halls smelled musty as did rooms and linens. I had to wash everything upon my return to get rid of the smell. Overall, you get what you pay for - having paid over $4,300 for four I guess I can't complain. I still would recommend doing a thorough search for your family vacation. We would like to go back to Mexico but definatley will stay further towards Cancun - more going on there."

BookIt.com® Verified Traveler John from Evanston, WY

"The resort was OK for the price. Cancun is most definitely a third world experience. It would be the last place I would go again for a vacation. Pros of Hotel: Great staff, pools, bars, beach, non buffet great, buffet so-so, fairly clean, room was small, but maid was terrific, all the booze and food before midnight you could want, fair entertainment. Cons of Hotel: hard sell on time shares, located in Cancun, not ATM, costly internet if you don't bring your own laptop, marina antiquated, lack of pool lounges, must put towells on lounges before 8 a.m. if you want one, not enough sun cover."

BookIt.com® Verified Traveler Shannon from Saegertown, PA

"Our stay was amazing right from the start. We checked in and Marcus was so friendly and even made us laugh. The rooms are pretty basic, but very clean! Our housekeepers surprised us each day with amazing creations made from our towels, wash clothes and bed spreads. The pool was gorgeous, just like the pictures. Only real complaint was the food. There wasn't a lot of variety. We did eat at Marco Polos one evening and the food and service was superb. Otherwise we ate dinner at the Mexican restaurant outside. Osiris was our waiter the first evening and we requested him throughout our stay. He provided great service, but even better had an amazing personality! We would definitely come back again!"

BookIt.com® Verified Traveler Shannon from Saegertown, PA

"Our stay was fantastic. The staff went out of their way to accommodate us and to make sure we had a great time. The front desk was quite friendly and made the entire check-in process enjoyable. Our meal at Marco Polo was wonderful. Housekeeping surprised us everyday with new 'creations' from our towels and bedspread. Everything was so clean and well kept, although the rooms are a little dated. The pool was phenomonal! Our only real complaint was the food...there was not a lot of variety to choose from, although our meal at Marco Polo was fantastic. "

BookIt.com® Verified Traveler Jessica from Benton, Kentucky

"This was our first girls trip to Cancun but not our last. The Resort was clean and had a great pool and beach area. We loved a few staff's smiling face and the beach side service. However we were a little disappointed when we found out that the color of our wristbands determined our meal and drink choices. We wanted to eat at Marco Polo's for our last meal but were told it was members only that night. If we had known that earlier in the week we would have made plans to eat there on a different day. Overall our trip was great!"

BookIt.com® Verified Traveler Fun Family from Naperville, IL

"We have been to Cancun a lot over the past 10 years so I kind of knew what to expect and wasn't expecting 5 star quality. We were on a tighter budget this year (the economy, you know) so we chose a less expensive place. My expectations when we walked in were not very high - there is no lobby to speak of and to be honest it just did not look very nice plus I found out we couldn't eat at the restaurants next door limiting our choices to 3. We started with a 2nd floor no-smoking room with no balcony (only rooms on the end have balconies and there's very few of those). No refrigerator in the room though I complained and they brought one (it was well-stocked throughout the week courtesy of decent tipping). I have to admit that I started the vacation in a bad mood but soon moved on and accepted the hotel for what it was. The food is not incredible (though we ate at Marco Polo four nights and LOVED it), drinks are ok but not high-end, but the service is INCREDIBLE. Everyone working from the bartenders to the wait staff and servers to maintenance always seemed happy and ready to help. We found the service to be fantastic but tipping goes a long way. In fact, we brought $200 in singles just for that purpose and tipped a dollar on minor service (waitress who brought drinks at breakfast), $2 to pool waiters when they brought us drinks, $8-10 to Marco Polo each meal, $5 a day to the maid, etc. Hate to say it but I didn't see too many others tipping. Maybe we had a sign on our head that read 'SUCKER' but I was happy to help others and a few bucks here and there goes a long way. The staff was just exceptional.That and I like my kids to see how important it is to treat others. Would I stay here again? Well when I first walked in, I would have said NO WAY but as the week went on the place grew on me and I found I really enjoyed it. Pool area was very nice, beach is perfect, restaurants/food marginal but you get what you pay for. Yep. I would go back."

BookIt.com® Verified Traveler Darneshia Smith from Concord, North Carolina

"The hotel was great but the FOOD was not."

BookIt.com® Verified Traveler Carmen Pantelas from Canton, OH

"beautiful beach food great staff great"

BookIt.com® Verified Traveler Kathy And Allie Waye from Penn Yan, NY

"We just returned from a seven day vacation in Cancun. While there, my daughter and I stayed at the Royal Solaris. We have traveled all over the world and we felt our visit to Cancun was one of the most enjoyable vacations we have had in a very long time. The hotel was beautiful. The staff made us feel at home. Not once did we feel we had made the wrong choice in selecting the Royal Solaris. Although the hotel has a number of good restaurants, we would highly recommend the Mexican Rosmarinus Restaurant at dinner time. Each evening the restaurant offers a variety of Mexican cuisine. The entire staff are wonderful. They are helpful,friendly, and entertaining. We enjoy them so much we returned to the restaurant every night we were there with the exception of the only night they were closed. They made us feel like family. Make sure to stop by and try the restaurant you won't regret it. We definitely will plan on returning to the Royal Solaris as soon as we can. Make sure and consider if you plan on visiting Cancun."

BookIt.com® Verified Traveler Brian from Exeter, PA

"My girlfriend and I went for our first time ever last year. We had a blast! The staff was super friendly, the waiter we got on the first night was so nice we requested him every night htere after and left him a big tip at the end of the week to say thanks. The entertainment staff was awesome, we went clubbing with them, beach soccer and had soooo much fun. If ever there is a resort to stay at it's this one. The only downside was there was no ATM in the hotel so we had to exchange money which was a bit frustrating due to the fact that not everyone uses the same exchange rates? But overall we're planning our trip for this year there and can't wait to go back!!"

BookIt.com® Verified Traveler Jessica Weeg from Bloomington, IN

"We had a great time. The outdoor pool/beach area was so amazing we hardly wanted to walk away to eat! The food was good, staff was generally really friendly. We did have one rude woman who was a hostess at the buffet, but she was definitely an isolated incident and I doubt she'll last long there. Everyone was friendly and we had a wonderful time! I would definitely come back to this hotel."

BookIt.com® Verified Traveler Jodi from Litchfield, Mn

"everything was great and so much fun esp for college kids on spring breakEXCEPT The food!"

BookIt.com® Verified Traveler Liz LaBrie from Acworth, Ga

"The help was very friendly and always happy to help. I was not to impressed with the room. The beds were a little hard and the blanket was made for a twin size bed. My daughter and I had to fight over the blanket, she took the bed spread I took the blanket. I was very upset they I missed a whole nights stay at the resort because of bad weather in Dallas. I had to stay the night there at no cost from the airlines. I was sure glad I have cousins to stay with. They were gracious enough to give me an ocean front room instead of a lagoon view room. I still lost the money on one nights stay and got no other compensation for it. It was not my fault and i kept telling the airline attendant that I have to make a connecting flight and she did not care she kept saying all the connecting flights are delayed as well.There was a mix up on my transportation and I had to pay for it going to the hotel, once I got to the hotel I inquired about it and they said I was booked for transportation."

BookIt.com® Verified Traveler Paul Gordon from Hamilton, Ont.

"The Royal Solaris was great. the service in all the dining rooms and buffet was quick, clean and friendly. The hotel was clean and the gym was well equipped. The only complaint I have is that they have very few rooms with a balcony. The also do not have a fridge in all the rooms. Because I needed a balcony to dry my scuba gear I could not get a fridge with the room and a balcony at that time. The entertainment was also very good. The Canadians in the show were amazing. The sports and entertainment team were friendly and fun. The food in the buffet was great and I really enjoyed dinner in the Marco Polo restaurant. Our waiter was fantastic."

BookIt.com® Verified Traveler Ramona Dilloian from Florence, SC

"The resort rooms are not anything special, just a bed, no in room fridge or minibar! The resort is average but the people there are very friendly and made our trip GREAT!! The food is marginal to say the least and you get the same thing over and over and over! They list like 7 or 8 restaurants to choose from when in fact you are only alllowed to eat at 3 of them and the snack bar by the pool! Overall a good trip but will choose somewhere else next time!"

BookIt.com® Verified Traveler Denise from West Fargo, ND

"The rooms were clean and basic: it had told us mini bar fridge, but we did not get one. (Hard to get bottled water outside of room- they put us on a waiting list for another room, which we never heard anything on that), but we went with 3 other couples who 2 of them had a full fridge. Only 3 evening resteraunts, but buffet had good selection, the only thing that got repeatative was the desserts, they have a Mass quanity feel, but the ice cream was great. The 'ritzy' resteraunt had very small elegant portions, which was fun to try ( but we ended up eating again later at one of the other resteraunts) Service for the most part was excellent, an occasional staff ruined my perfect image. The nightly shows were great, and the cast was always so bright and smiley. Caught the city bus just outside, though the staff is unfamiliar with how this works. they also told us it was $0.50, but the bus charged a dollar, even when we had correct pecos the drivers seems to overcharge tourists, but all the busses were good at letting you off at the stop that you told them. only 1 bus wouldn't accept american money., but there is another one usually right behind that one ( HOLD ON-they tend to drive fast and furious) we didn't have young kids, but the kiddie area looked fun and had good reviews from parents there. Thay have a small snack station right by the bar for those who don't want to leave the pool area. the staff around the pool was good at keeping a drink in your hand, they were a little watered down, but that is probably a good thing. Wi-fi is free in the bar and lobby, but they charge for this in your room, to use there computers there is a fee."

BookIt.com® Verified Traveler Keith from West Fargo, ND

"The Royal Solaris was very nice with great, friendly staff. The pools and beach are wonderful with lots of activity. Located near the south end of the hotel zone it was a bit more quiet but still an easy bus ride downtown. The food was good, but somewhat repetiive. The shows at night were fantastic."

"good trip over all"

"This was our first visit to Cancun. We were invited into a group of friends and family who were returning to the Royal Solaris after there stay here last year. We booked a non-smoking room but when we arrived they were all filled. The front desk staff put us in an upgraded room on the second floor that was fantastic with an ocean view. With the breeze off of the Sea there was no smoke odor at all, we loved it! Food was good, staff was great,(tip them and they will make your stay), clean, pool and beach access was awesome. We plan to go again next year and there is a real good chance we will stay right here!"

"We had a great time in Cancun. The only complaint about our resort was we booked the jacuzzi room and did not know this type of room was only on the first floor. As the jacuzzi is on the balcony this made using it uncomfortable as anyone from the rooms above could see into the balcony area of our room. Other than that the resort was pretty much what we expected for what we paid. The staff at the pool bar was very friendly and efficient."

"The comments about 'half hour presentation' that it takes 2 hours or more of HIGH PRESSURE sales pitch is absolutely true. We were NOT expecting anything at all; we should get what we paid for, we did not OK the sales presentation.



That being the MAJOR reason for GREAT FRUSTRATION and desire to stay away from it.



Only the location makes me feel revisiting. In fact I feel the presentation tactic is 'PULLING a fast one' on unsuspecting vacationers."

"The Royal solaris was a nice resort and it was our second stay there in six monthes. (the first time better than the second) For the resort to be 25 years old and celebrating that anniversary it is clean and nice.The service and employees were great and friendly.

The draw back is beaware as you check in and are greeted by the conisour at the front desk that they will explain the resort and the services but they will set you up for a 90 minute presentation which turns out to two hours and is a high presure sales pitch for membership in the Solaris Resort time share. They don't like the word 'no'. And after that and they finding out we were repeat customers and also had sent referal guest three weeks prior no incentive or thanks was offered and it was not worth the free T-shirt and wrap they give you.

Other than that it was good, but after two stays there we will find another location next time in Cancun."

"We have a nice trip, an excellent vacation at this resort. Is a nice Resort and nice staff and we recommend it."

"Hotel was being updated and the main pool was closed. Other than this I have absolutely no complaints. The employee's in any business make the difference and Royal Solaris has a great staff. The food was very good in all 3 restaurant's. We enjoyed our first visit to Cancun and would like to visit again soon. When we left the updates were almost finished. I would recommend Royal Solaris to everyone. "

"The service was great.. Everything went smooth..from the pickup at the airport and the return trip, simply wonderful. I would do it again with bookit.com"

"The hotel was close to the airport ..about 15 min.

Everything was clean and neat. The lobby area was impressive, great staff at the reception desk, restaurants, bar area, everyone was helpful and nice. We were upgraded at no additional cost to an oceanview room with a balcony and a small kitchen area. There was a musty smell in the hallway and I think this was because we were right at the beach.

There was plenty of food and a good assortment. We dined in the Marco Polo a couple of nights; the food was more upscale and we found it very good..the staff in the Marco Polo was great. The food in the buffet area was typical buffet food with the cuisine leaning toward Mexican.

The one thing we did not like is that when you first come in they try to talk to you about 'time share' we told them right away we were not interested and had no idea this was a time share hotel. With this in mind you are restricted from going across the way to a different building with other restaurants and ammenities (seafood restaurant,etc)"

"I got a great deal on this all-inclusive package and was worried up until I actually got there. It's clean and it's beautiful. The employees are the hardest working group of people I have ever encountered. Our room was close to the elevator and a bit noisy but, I put ear plugs in and slept like a baby. The food was a good in all of the restaurants and very good at the Marco Polo (no shorts guys). My son and I used the kayaks and paddle boats everyday. It is right across the street and the employees there are also very friendly. I booked a jet ski excursion through them. They call ahead with your desired time so you're set when you arrive. I would stay here again in a heart beat if the price was right. I tipped everybody because they work so hard for so little. "

"My wife and i spent 2 weeks at Royal Solaris,It was clean, loved the room, food was awesome every day, beach was clean with white sand,

best holiday we have had, We will try for 3 weeks next year.

Our thanks to the staff who all made our visit with them

most enjoyable

"

"Heading back to Royal Solaris (been there 3 times), active place with great staff and great pool bar. It`s a place for meeting people, not for the laid back or the inactive. Food is good, it`s Cancun, duh. Lots to do, activity staff was fun with lots of silly games to be part of or just watch. It`s a blast."

"The hotel was wonderful and we had such a great time there. We can owe it to the staff, they made our stay amazing when we were there! They are so friendly always made you feel welcome very friendly and knew how to get the party started!! I cried when i left because you feel like you are leaving some very great friends behind. The food was very impressive, I just cant say enough about it it was awesome!!"

"We stayed with 2 kids for 7 nights. The rooms are all different - we saw 3 as they first booked us for a smoking room, so be careful selecting your rooms, and also remind the receptionist to supply you with what you need. Obtaining the key from the security safe became a daily job!!! Get there right after 9am , but not after 10am :) Also, there are rooms with key-less security locks. The hotel generally has the most excellent service I have seen so far in Cancun. Staff was very efficient and quick, and very friendly! Food is so-so. The Rosmarinus is awful (but it only operates for lunch), and be very careful ordering desserts at the other formal dining, as they are not all good. Marco Pollo turned out to be the best, and the Veneto's Mediterranean nights are also good. Swimming pools are great, although the kiddie pool is 2 feet away from the deep pool, so my 3-year old almost drowned as she jumped the wrong way! Beware of this because there are no life guards at the swimming pools. Another 7-8 year old happened to have a near drowning accident in the sea, but the guards quickly saved her, so they are watching where they are present. Overall, the experience was very good, and the service technically outweighs the rest!!!"

"I had read the other reviews before our trip. Some good some bad. My girl friend and I stayed here for a week over Thanksgiving. All inclusive means food and alcohol most anytime. The food was very good and we did not get sick from the food or water. Marco Polo is very nice for an inclusive. They are adding another hotel so only some of the restaurants are open. They were not pushy about time share stuff. Just say no. For the cost we have been to Cancun many times and this was by far the best!"

"We have been to Cancun many times over the last 25 years and this trip was positively wonderful!!! The food and service was excellent. I would go back NOW and I recommend this hotel."

"We have been to Cancun many times over the last 25 years and this trip was positively wonderful!!! The food and service was excellent. I would go back NOW and I recommend this hotel."

"The hotel was very nice, friendly staff, and great food. My husband and I had a great time. One thing was missing for the adults; nighttime entertainment. I would certainly recommend this hotel for the price."

"Our stay here was fabulous. The staff (Robee & the gang) along with the servers & nightly entertainment crew made this trip over the top. There was never a dull moment , the food was great, the weather was fabulous & the drinks (alchoholic or non alchoholic) just kept coming. We loved it so much that were heading back in November!"

"This trip I took to Royal Solaris in Cancun was magnificent the staff was off the chain i couldnt ask for anything better i really recommend this to anybody who is going to cancun."

"My girlfriend and I decided to book this All-Inclusive deal with the Royal Solaris Hotel for our college spring break trip March. 7 - 12, 2010. The hotel had a very good value. It was comfortable and modern with spacious rooms. They have nice sized pools and diverse food menus; as well as tasty. We enjoyed taking advantage of the lagoon water activities such as paddle boats and kayaking. The night events were usually quite entertaining; as well as the staff. There were always activities for hotel guest near the pool area and good food! We are planning on returning very soon and will more than likely stay at the same hotel. "