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Q Bay Cancun Hotel & Suites

Cancun, Quintana Roo, Mexico (CUN)

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Based on 1036 reviews
Room & Rates
Exterior

Standard room

  • One Double Bed
  • One King Bed
This room features views of the garden or pool from the comfort of a balcony or patio. Cable channels are offered for your entertainment. The private bathroom has a shower; a hair dryer can be requested. A safe, cribs/infant beds, and a phone are among the conveniences offered. This room is Non-Smoking.

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Exterior

Junior suite

  • One Double Bed
  • Three Single Beds
This room opens to a balcony or patio, great for kicking back and taking in ocean and beach views. Cable channels are offered for your entertainment. The private bathroom has a shower; a hair dryer can be requested. Air conditioning, a safe, and complimentary cribs/infant beds are among the conveniences offered. This room is Non-Smoking.

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Exterior

Family suite

  • Two Double Beds
  • Two Beds
  • Three Single Beds
This room opens to a balcony or patio, great for kicking back and taking in ocean and beach views. Cable channels are offered for your entertainment. This room is outfitted with a kitchenette. The private bathroom has a shower; a hair dryer can be requested. A sofa bed, a safe, and a separate dining area are among the conveniences offered. This room is Non-Smoking.

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Q Bay Cancun Hotel & Suites
Boulevard Kukulkan KM 3.5, Cancun, Mexico 77500

Hotel Features.
Dining options at Q Bay Cancun Hotel & Suites include a coffee shop/caf and a snack bar/deli. A beach bar, a swim-up bar, and a bar/lounge are open for drinks. Recreational amenities include an outdoor pool, a children's pool, and a spa tub. Complimentary wireless Internet access is available in public areas. Business services, wedding services, concierge services, and tour/ticket assistance are available. Complimentary guest parking is limited, and available on a first-come, first-served basis. Additional property amenities include a marina, a terrace, and multilingual staff. This is a smoke-free property. A total renovation of this property was completed in December 2012.

Guestrooms.
98 air-conditioned guestrooms at Q Bay Cancun Hotel & Suites feature blackout drapes/curtains. Balconies or patios offer pool or garden views. Guestrooms offer phones. Cable television is provided. Guests may request irons/ironing boards, hair dryers, and extra towels/bedding. Housekeeping is available daily.


Based on 1036 reviews
from Maidstone, United Kingdom
Submitted on 09-05-2016
First time to Mexico and would be more than happy to stay here again. The rooms are a little basic and in need of a bit of a refurb but DO NOT let this put you off, this is a fantastic place to stay for what you pay. I could easily have spent twice as much on a different hotel but so glad that i stayed at the Cancun Bay Resort. So the room was air conditioned (no extra charge) and you have a safe supplied (no extra charge). They are spacious and clean (the cleaning team were in every day), yo... Read more
from Nottingham, United Kingdom
Submitted on 09-05-2016
This was our first visit to Cancun and from the warm welcome we received on arrival at Cancun Bay Resort we felt at home straight away. The hotel is only three stories high and we were on the ground floor facing one of the pools.The room was light and spacious and spotlessly clean.There are no kettles or hair dryers in the room so bring your own .Shampoo, conditioner and soap is in plentiful supply.The hotel also provide beach towels so no need to bring your own. I can only add to what everyo... Read more
from Houston, Texas
Submitted on 09-05-2016
This is just a wonderful place to stay with family. We are a family of 4(one teenager included...) yes!! one teenager and we all enjoyed it...The hotel is extremely charming, rooms are spacious and the beds are very comfortable. The staff is simply amazing, they received us with nice cold drinks and virgin drinks for the kids. Nice little pool in front of the beach and the activities are fun... Food... it is acceptable, nothing extraordinary but good....the best part is breakfast with lots and l... Read more
from Virginia
Submitted on 20-05-2016
The non-expensive, all inclusive resort is not a luxury hotel. But its simplicity is compensated with very good local food, good drinks, very friendly staff. It has a small private beach in the front, with several boat tours to Isla Mujeres just next to it. Taking a bus for 10.5 pesos (less than a dollar) can take you to the clubs are, or other beaches, such as Playa Delfines, which is awesome. So I recommend it for travelers on budget constraints, and that are willing to use the hotel as a base... Read more
from San Jose, Costa Rica
Submitted on 24-05-2016
I was here with a friend. It was OK! Good food, comfortable and clean Rooms, Wifi Included but on sunday the guy in charge of entertainment was very disrespectful and very male chauvinist, a little bit insecure there was a Mexican Guest a little weird and asking invasive questions. My friend and I decided to moved to other hotel. Beach view is not the best you can find better from the same price.
from
Submitted on 31-05-2016
room smelt of mould and the air conditioning was encrusted with it. the sheets were dirty. the buffet had no options and the staff couldn't tell us what to do or where to go. and had the gaul to laugh at us when we gave a small tip.
from
Submitted on 07-06-2016
I absolutely loved my stay at Cancun Bay! The all-inclusive package was great, especially in regards to drinks because without all-inclusive, it could be pricey. The entertainment staff was great! Manuel and Eric were great and made sure we had a great time while we were there; extremely personable and very helpful. The food was okay but a bit too salty for my taste. I would 100% book to stay here again!
from
Submitted on 15-06-2016
We stayed here for two weeks it was nice and clean with a few freindly staff especially Guadalupe & Manwell who were always very welcoming and helpfull throughout our stay and would go out of there way to make our stay enjoyable! Also the manager was very helpfull seeing to our needs aswell upgrading us to oceon view which was stunning. Good location inbetween the main hotel zone & downtown which are only a short bus ride away aswell as tour company booths over the road near the church which ... Read more
from Sacramento, California
Submitted on 18-06-2016
Stayed here for one night. Expensive beers, low quality food. Outdated room - had lots and lots of empty cupboards but without any shelves, shower with grime, mold on ceilings. Make you sign for low-quality beach towels, a/c remote, tv remote, and room key upon check-in at the front desk, and carry these to your room yourself and back during check-out. Pool bar closed 1.5 hours before listed closing time. Small strip of beach right by harbor, and given the smell, we were concerned for dumping fr... Read more
from Port Talbot, United Kingdom
Submitted on 27-06-2016
My daughter Chelsea and I returned from Cancun last Wednesday, we had an amazing time! My 2nd visit her 1st we both thoroughly enjoyed. The newly refurbished rooms in this hotel are lovely, comfortable and very clean. The staff attentive, friendly and put up with bad Spanish! It is currently undergoing some improvements which will make it fab and we can't wait to return, the parts which have been modernised are great. Our room was close to the pool and main bar area so we benefited from the free... Read more
from
Submitted on 03-07-2016
The hotel is nice, the customer service is amazing! All their employees were very helpful, courteous and friendly. I would recommend it just for the service. Especially Israel Lopez and Mauricio Dama were such great waiters! Thank you! You made our vacation memorable. The WiFi only works in the lobby.
from
Submitted on 14-07-2016
Cancun Bay Resort was great! Great price! Great location & the staff was awesome made me and my family feel valued all around. Israel Lopez took great care of everything we needed in the restaurant. The best part was being right at the Cancun beach marina and right down the way from downtown only a $1.00 ride on the buses that ran every 5 mins all night!
from McAllen, Texas
Submitted on 15-07-2016
-Loud thumping music at the pool all day long - small tired buffet for breakfast, lunch, dinner - all inclusive includes bar drinks but I always seem to have a hard time finding the bartender. When he is there he is a grump. - the room is quite large but old and run down. My room has 2 bedrooms, 2 balconies overlooking the bay, a dining table and large counter with sink - request a room with a pool view and you can get wifi in your room near the window - very small beach but nice and shady and ... Read more
from
Submitted on 15-07-2016
We had a great time in Cancun and Cancun Bay made it convenient opening up at 0600 for their great breakfast and closing late for dinner. Israel who worked in the restaurant and by the pool was very attentive to our family. I still think he cant drink 60 beers a night even though he plays soccer ? Great place to stay.
from
Submitted on 16-07-2016
I like everything, people, service everything. i am planning to come back. I like the way how the waitresses were attentive i am really going to miss this place. I also like how they were courteous and welcoming. Israel Lopez did a good job
from Bayonne, New Jersey
Submitted on 20-07-2016
My husband and I were quite surprised with Cancun Bay Resort. We read reviews and just thought, hey we have a place to rest our heads since we booked so late. They are undergoing renovations at this time but won't notice and you certainly won't be hindered by them. The rooms are very clean. Maria did an excellent job making sure the sand we tracked into the room was gone and refilled out samples each day. The linens were always fresh and so neatly arranged. Our only qualm is that the hotel ... Read more
from Bayonne, New Jersey
Submitted on 20-07-2016
Room was always clean, bed very comfortable. Constantly had a drink, or 2 in my hand when I was near the pool or on the beach. Very patient and knowledgeable staff. Israel was AWESOME. He got to know my wife and I names, how she liked her coffee and had bacon for us at breakfast. Resort going through a renovation, but still usable and comfortable. Event staff kept everyone engaged the entire time and were very interactive. Only downside, no washcloths at the hotel.
from
Submitted on 31-07-2016
the pictures don't tell you everything! first the beach there is not really a beach! is a bay! no blue water or clear, maybe due to the boats close! pool is really small not really enjoyable, the bar on the water is OK not great, the rooms are clean but the A/C s, are not great, they changed me twice from rooms, due to A/C failure,this was my first time in Cancun and i'm going on august 4 but i'm not making the same mistake again, hotels are not cheap for no reason, they just cheap!!!! my advice... Read more
from
Submitted on 31-07-2016
We had a great time on this family vacation with our two youngest children. The resort is all inclusive so it was nice to just go and eat what you wanted and not worry about the cost. The staff was top notch - Ivan is the pool bartender and he is fantastic! Surprises you with different drink options and is very attentive. Guadalupe is in charge of the meal service and he could not have been better. You know you are on vacation when he is around because he anticipates your needs. Manuel, ... Read more
from
Submitted on 01-08-2016
The resort was very nice. Everyone was very friendly. The water did not work when we first got there, but they were quick to get that fixed. The air conditioner in our room was not working very well, but it could have been worse and not worked at all! It did leak water which got all over my friend's clothes. I notified the front desk, but not sure they did anything as it didn't seem to get better. I do wish the lobby bar stayed open longer, as closing at 11;00 with not anything additional to do ... Read more
from San Antonio, TX
Submitted on 03-08-2016
Cancun Bay is an older resort in the Zona Hotelera, adjacent to the main catamaran docks.It is an older property in the midst of renovations, so dated furnishings and construction noise abound. The rooms are split levels, with the master bedroom above containing a king bed and tons of storage. The lower level has 3 twin beds and what used to be a kitchenette, though all that remains is a sink and some cabinetry. Is it four stars? No. Is it roomy, clean, and in a primo spot in the Zone? Yup... Read more
from Lansdale, Pennsylvania
Submitted on 05-08-2016
The hotel itself wasn't the greatest but the servers Guadalupe and Marlin were fantastic. They went out of their way to ensure that we always had everything we wanted/needed. The hotel needs updating and some of the staff could be friendlier. The food lacked variety as the selection was mostly Mexican food and did nothing to cater more towards picky eaters. I would pick somewhere else to stay next time but you get what you pay for I suppose.
from
Submitted on 09-08-2016
My family stayed for 8 days and what a fun and relaxing resort it was. From our huge room upgrade to the activities , everything was fantastic. We had the best waiter in Israel Lopez. Highly recommended for a great time.
from Mexico
Submitted on 15-08-2016
Not bad, but It could be better. Unfortunately, I decided to stay three nights, the rooms really are very basic, at least the ones that are not in front of the beach. In my opinion only if you can afford a ocean view room, it worth it, if not, really you pay more that should be cost the room. The type of room that was provided me when I arrived it was disgusting, the musty smell, the deterioration room, a leak in the shower, the bathroom without ventilation, I really I had doubts about the clean... Read more
from Liverpool, Australia
Submitted on 17-08-2016
Just home from holiday at Cancun Bay Resort hotel. A big thank you to all the staff and management for making it a holiday to remember. The food was 1st class served by excellent staff including Alejandra, Cheila, Guadalupe, Israel and Daniel. The local beer was very nice served by Ivan the best barman in Mexico who always made sure we had a drink in our hand. The entertainment team; Erik, Manuel and Cynthia were lots of fun and kept us entertained all day. We will definitely be returning some d... Read more
from Houston, Texas
Submitted on 30-08-2016
Be prepared for nonstop jack hammering and sawing from 9am to 8pm. Relaxing it is not. About half the hotel appears to be under construction, it would have been nice to be notified of this beforehand so I could have booked elsewhere. Food is mediocre, mostly world cuisine buffet with a few Mexican dishes. The servers must be well paid since I didn't see any at all at some of my meals, guess they don't need the tips. Room is nice and clean, but poorly finished. Pretty much every towel rack and to... Read more
from
Submitted on 02-09-2016
Very good stay.A little noise with renovation there,but people made deference .Thank you Israel Lopez.The food was good but can be better.The pool was not so clean.When we booked we did not know they are in renovation.
from
Submitted on 03-09-2016
Good and warm stay, hotel isn't new however they are going through construction to renew the hotel, front desk people is very warm, Israel Lopez from the restaurant was great, he even use "artificial fireworks" while singing to me happy birthday. There are different activities during the night, karaoke, music and some others, if you want to go out, reach out to them they go to a different club every day and you can have fun with the group. Pool is small, the hotel has a small beach which is not ... Read more
from New York City, New York
Submitted on 16-09-2016
Stayed there with my with. Great small relaxing resort. Great views and clean rooms. Nice pools and amazing staff, Specially the lobby staff. It's a resort that is in Cancun, but the same time feels like you are away from CANCUN. Great balance. I would say it's a boutique hotel.
from Seattle, Washington
Submitted on 16-10-2016
My family arrived almost at midnight and spent an hour trying to figure out if we could get a refund before falling asleep. In the morning we dropped all complaints and didn't even request a upgrade. The staff was superior to other hotels I had stayed at and the food was excellent! We never had a desire to have dinner off premise which I almost always insist on. Many thanks to all of you for making outer week stay truly one of my favorite weeks in Mexico! Special thanks too Israel, Eric... Read more
from Nantwich, United Kingdom
Submitted on 26-10-2016
This is the second time that I have visited this resort. We made plans to return this year due to the amazing experience that we had last year. As usual the staff were very friendly and even recognised us, it was like returning back home. The hotel is very clean, excellent choice of food and drinks and the facilities are excellent. Erick, Julian and Manuel provide a good range of activities for all the family during the day and encourage the guests to get involved. The staff cannot seen to do en... Read more
from
Submitted on 28-10-2016
We had booked this resort last minute, a few days before our flight and what a fun pleasant stay at Cancun Bay Resort. When we got there our room was on the other side where the view isn't that great so we asked to change our room and they did so without any fuss we had the marina view. The food at the resort is nice almost different dishes everyday. The staff are very friendly and smiley. The only down fall was there was construction going on but our entertainment representatives Manuel and Jul... Read more
from
Submitted on 07-11-2016
The room, location and amenities are not great but very comfortable according to the price. The service provided by everybody, the restaurant people, the bar people and the entertainment people was excellent. A special thanks to Israel who helped us enjoy our stay in every possible way he could.
from
Submitted on 21-11-2016
Cancun Bay Resort is a so beautiful and romantic place. I absolutely loved this hotel. Clean and quiet place with very tasty and fresh food. The workers were awesome, very professional and smiling. The waiters were very helpful and contact. They cared about us and our glasses. Animators was perfect. Manuel is a young and very hard-working person. I think he can do everything !! Dancing lessons, playing volleyball, play with bingo, making a bracelets etc ... everything for god atmospheric and gre... Read more
from Warsaw, Poland
Submitted on 21-11-2016
We spend fantastic time in this hotel.It's so nice and clean.The food is never ending drinks also.Great and helpful people working there.The waiters,receptionists and cleaners was so smiling and everyone was so nice. Animators making many of entertainments for a hotels guests.We pleyed volleylball and water aerobic in the hotel swimming pool.We've played bingo ang quizes,they also teached us how to make twine bracelet and we took it with us and how to dance morengue,salsa and machata.The lessons... Read more
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