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Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$245 $136
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$1,549 $939
Per Guest for 5 Nights
The Yucatan Platinum Princess All Suites and Spa is an All Adults Resort, taken to its finest expression, with an unbeatable location.
Style: Contemporary Luxury on the Beach
Map
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3.6 / 5 BookIt.com Guest Rating
Based on 32 reviews
Room & Rates
Junior Suite Deluxe with Terrace (590 sq. ft.) - All-Inclusive

Junior Suite Deluxe with Terrace (590 sq. ft.) - All-Inclusive

Best Rate Guaranteed
Starting from
$245 $136
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
  • Unlimited Domestic and Imported Premium Brand Beverages
  • 1 International Buffet (breakfast, lunch and dinner)
  • 4 a La Carte Restaurants Without Previous Reservation (1 Italian, 1 grill/tex mex, 1 international and 1 oriental Sushi/Teppanyaki)
  • 1 Restaurant/Snack in the Pool Area
  • 1 Grill in the Beach Area (hamburgers)
  • 8 Bars (including swim-up bars)
  • Use of Fully Equipped Fitness Center, 6 Tennis Courts, and Baseball Practice Field
  • Organized Daytime Activities and Nightly Entertainment at the Theater
  • Access to Club La Salsa
  • Use of Non-Motorized Water Sports
  • 1 Multi-Use Court (basketball, football, etc.)
  • Introductory Scuba Lesson in Pool (1 lesson per person per stay)
  • Open Trail for Walking / Running
  • Free Internet Connection
  • Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess

Room Amenities: This Junior Suite comes complete with 1 king or 2 double beds, a sofa and either balcony or terrace. There is a full bathroom with a double shower, hair dryer, and vanity mirror. Other features of the suite include; a safety deposit box (free of charge), air-conditioning, ceiling fan, coffee maker, plasma TV, satellite system, docking station for iPod, iron/ironing board, mini bar (water, soft drinks, beer, stocked daily) and telephone in room and bathroom.

Maximum Occupancy: 3 Adults
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Junior Suite Deluxe Swimout with Terrace (590 sq. ft.) - All-Inclusive

Junior Suite Deluxe Swimout with Terrace (590 sq. ft.) - All-Inclusive

Best Rate Guaranteed
Starting from
$277 $166
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
  • Unlimited Domestic and Imported Premium Brand Beverages
  • 1 International Buffet (breakfast, lunch and dinner)
  • 4 a La Carte Restaurants Without Previous Reservation (1 Italian, 1 grill/tex mex, 1 international and 1 oriental Sushi/Teppanyaki)
  • 1 Restaurant/Snack in the Pool Area
  • 1 Grill in the Beach Area (hamburgers)
  • 8 Bars (including swim-up bars)
  • Use of Fully Equipped Fitness Center, 6 Tennis Courts, and Baseball Practice Field
  • Organized Daytime Activities and Nightly Entertainment at the Theater
  • Access to Club La Salsa
  • Use of Non-Motorized Water Sports
  • 1 Multi-Use Court (basketball, football, etc.)
  • Introductory Scuba Lesson in Pool (1 lesson per person per stay)
  • Open Trail for Walking / Running
  • Free Internet Connection
  • Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess

Room Amenities:
This Junior Suite comes complete with 1 king size bed, a sofa and direct pool access. There is a full bathroom with a double shower, hair dryer, and vanity mirror. Other features of the suite include; a safety deposit box (free of charge), air-conditioning, ceiling fan, coffee maker, plasma TV, satellite system, docking station for iPod, iron/ironing board, mini bar (water, soft drinks, beer, stocked daily) and telephone in room and bathroom.

Maximum Occupancy:  3 Adults
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Platinum Deluxe Junior Suite with Terrace (583 sq. ft.) - All-Inclusive

Platinum Deluxe Junior Suite with Terrace (583 sq. ft.) - All-Inclusive

Best Rate Guaranteed
Starting from
$289 $173
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
  • Unlimited Domestic and Imported Premium Brand Beverages
  • 1 International Buffet (breakfast, lunch and dinner)
  • 4 a La Carte Restaurants Without Previous Reservation (1 Italian, 1 grill/tex mex, 1 international and 1 oriental Sushi/Teppanyaki)
  • 1 Restaurant/Snack in the Pool Area
  • 1 Grill in the Beach Area (hamburgers)
  • 8 Bars (including swim-up bars)
  • Use of Fully Equipped Fitness Center, 6 Tennis Courts, and Baseball Practice Field
  • Organized Daytime Activities and Nightly Entertainment at the Theater
  • Access to Club La Salsa
  • Use of Non-Motorized Water Sports
  • 1 Multi-Use Court (basketball, football, etc.)
  • Introductory Scuba Lesson in Pool (1 lesson per person per stay)
  • Open Trail for Walking / Running
  • Free Internet Connection
  • Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess

Room Amenities: This Junior Suite comes complete with 1 king or 2 double beds, a sofa and either balcony or terrace. There is a full bathroom with a double shower, hair dryer, and vanity mirror. Other features of the suite include; a safety deposit box (free of charge), air-conditioning, ceiling fan, coffee maker, plasma TV, satellite system, docking station for iPod, iron/ironing board, mini bar (water, soft drinks, beer, stocked daily) and telephone in room and bathroom.

Additional Services Included In This Suite:
  • In-Room Premium Bar
  • DVD Library (in reception desk)
  • Pillow Menu
  • 24-Hour Room Service
  • Nightly Turn Down Service
  • Use of Bathrobes During Stay, 2 Pairs of Slippers Per Room
  • Private Check-In with Cold Towel and Welcome Drink on Arrival
  • 24-Hour Concierge Service
  • A La Carte Breakfast and Lunch in the Grill Restaurant
  • 1 Water Circuit at the Spa (per adult, per week)   

Maximum Occupancy: 3 Adults
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Honeymoon Suite with Terrace Hydromassage Tub (887 sq. ft.) - All-Inclusive

Honeymoon Suite with Terrace Hydromassage Tub (887 sq. ft.) - All-Inclusive

Best Rate Guaranteed
Starting from
$402 $241
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
  • Unlimited Domestic and Imported Premium Brand Beverages
  • 1 International Buffet (breakfast, lunch and dinner)
  • 4 a La Carte Restaurants Without Previous Reservation (1 Italian, 1 grill/tex mex, 1 international and 1 oriental Sushi/Teppanyaki)
  • 1 Restaurant/Snack in the Pool Area
  • 1 Grill in the Beach Area (hamburgers)
  • 8 Bars (including swim-up bars)
  • Use of Fully Equipped Fitness Center, 6 Tennis Courts, and Baseball Practice Field
  • Organized Daytime Activities and Nightly Entertainment at the Theater
  • Access to Club La Salsa
  • Use of Non-Motorized Water Sports
  • 1 Multi-Use Court (basketball, football, etc.)
  • Introductory Scuba Lesson in Pool (1 lesson per person per stay)
  • Open Trail for Walking / Running
  • Free Internet Connection
  • Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess.

Room Amenities: This Honeymoon Suite comes complete with 1 king bed and a hydromassage tub on the terrace. There is a full bathroom with a double shower, hair dryer, and vanity mirror. Other features of the suite include; a safety deposit box (free of charge), air-conditioning, ceiling fan, coffee maker, plasma TV, satellite system, docking station for iPod, iron/ironing board, mini bar (water, soft drinks, beer, stocked daily) and telephone in room and bathroom.

Additional Services Included In This Suite:
  • In-Room Premium Bar
  • DVD Library (in reception desk)
  • Pillow Menu
  • 24-Hour Room Service
  • Nightly Turn Down Service
  • Use of Bathrobes During Stay, 2 Pairs of Slippers Per Room
  • Private Check-In with Cold Towel and Welcome Drink on Arrival
  • 24-Hour Concierge Service
  • A La Carte Breakfast and Lunch in the Grill Restaurant
  • Reserved Area on the Beach with Butler Service (drinks only)
  • 1 Water Circuit at the Spa (per adult, per week)  

Maximum Occupancy:  2 Adults
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Honeymoon Suite with Terrace Hydromassage Tub and Swimout (887 sq. ft.) - All-Inclusive

Honeymoon Suite with Terrace Hydromassage Tub and Swimout (887 sq. ft.) - All-Inclusive

Best Rate Guaranteed
Starting from
$436 $261
Per Adult Nightly
Your All-Inclusive Plan Includes:
  • All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
  • Unlimited Domestic and Imported Premium Brand Beverages
  • 1 International Buffet (breakfast, lunch and dinner)
  • 4 a La Carte Restaurants Without Previous Reservation (1 Italian, 1 grill/tex mex, 1 international and 1 oriental Sushi/Teppanyaki)
  • 1 Restaurant/Snack in the Pool Area
  • 1 Grill in the Beach Area (hamburgers)
  • 8 Bars (including swim-up bars)
  • Use of Fully Equipped Fitness Center, 6 Tennis Courts, and Baseball Practice Field
  • Organized Daytime Activities and Nightly Entertainment at the Theater
  • Access to Club La Salsa
  • Use of Non-Motorized Water Sports
  • 1 Multi-Use Court (basketball, football, etc.)
  • Introductory Scuba Lesson in Pool (1 lesson per person per stay)
  • Open Trail for Walking / Running
  • Free Internet Connection
  • Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess

Room Amenities: This Honeymoon Suite comes complete with 1 king, direct pool access, and a hydromassage tub on the terrace. There is a full bathroom with a double shower, hair dryer, and vanity mirror. Other features of the suite include; a safety deposit box (free of charge), air-conditioning, ceiling fan, coffee maker, plasma TV, satellite system, docking station for iPod, iron/ironing board, mini bar (water, soft drinks, beer, stocked daily) and telephone in room and bathroom.

Additional Services Included In This Suite:
  • In-Room Premium Bar
  • DVD Library (in reception desk)
  • Pillow Menu
  • 24-Hour Room Service
  • Nightly Turn Down Service
  • Use of Bathrobes During Stay, 2 Pairs of Slippers Per Room
  • Private Check-In with Cold Towel and Welcome Drink on Arrival
  • 24-Hour Concierge Service
  • A La Carte Breakfast and Lunch in the Grill Restaurant
  • Reserved Area on the Beach with Butler Service (drinks only)
  • 1 Water Circuit at the Spa (per adult, per week)  

Maximum Occupancy: 2 Adults
Hide room details
Platinum Deluxe Junior Suite Swimout with Terrace (583 sq. ft.) - All-Inclusive

Platinum Deluxe Junior Suite Swimout with Terrace (583 sq. ft.) - All-Inclusive

Best Rate Guaranteed
Your All-Inclusive Plan Includes:
  • All Meals Included Daily (buffet breakfast, buffet lunch and buffet or a la carte dinner)
  • Unlimited Domestic and Imported Premium Brand Beverages
  • 1 International Buffet (breakfast, lunch and dinner)
  • 4 a La Carte Restaurants Without Previous Reservation (1 Italian, 1 grill/tex mex, 1 international and 1 oriental Sushi/Teppanyaki)
  • 1 Restaurant/Snack in the Pool Area
  • 1 Grill in the Beach Area (hamburgers)
  • 8 Bars (including swim-up bars)
  • Use of Fully Equipped Fitness Center, 6 Tennis Courts, and Baseball Practice Field
  • Organized Daytime Activities and Nightly Entertainment at the Theater
  • Access to Club La Salsa
  • Use of Non-Motorized Water Sports
  • 1 Multi-Use Court (basketball, football, etc.)
  • Introductory Scuba Lesson in Pool (1 lesson per person per stay)
  • Open Trail for Walking / Running
  • Free Internet Connection
  • Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess

Room Amenities: This Junior Suite comes complete with 1 king size bed, sofa and direct pool access. There is a full bathroom with a double shower, hair dryer, and vanity mirror. Other features of the suite include; a safety deposit box (free of charge), air-conditioning, ceiling fan, coffee maker, plasma TV, satellite system, docking station for iPod, iron/ironing board, mini bar (water, soft drinks, beer, stocked daily) and telephone in room and bathroom.

Additional Services Included In This Suite:
  • In-Room Premium Bar
  • DVD Library (in reception desk)
  • Pillow Menu
  • 24-Hour Room Service
  • Nightly Turn Down Service
  • Use of Bathrobes During Stay, 2 Pairs of Slippers Per Room
  • Private Check-In with Cold Towel and Welcome Drink on Arrival
  • 24-Hour Concierge Service
  • A La Carte Breakfast and Lunch in the Grill Restaurant
  • 1 Water Circuit at the Spa (per adult, per week)  

Maximum Occupancy: 3 Adults
Hide room details
Platinum Yucatan Princess All Suites - All Adults/All-Inclusive Resort
Prolongacion 5ta Avenida, Mz 20 Lote 006, Cancun, Mexico 77710

Location

The Platinum Yucatan Princess is located just 45 minutes south of Cancun, and only 10 minutes from the electric and vibrant downtown of Playa del Carmen.

Why Stay Here

  • All-Adults Luxury Property
  • Elegant and Large Deluxe Junior Suite Accommodations with Terrace
  • Many Fun Activities, Entertainment and Dining Options
  • Close Distance to 5th Ave. in Playa del Carmen
  • Stay in 1 Play at 3: Enjoy Full Access to Grand Sunset Princess and Grand Riviera Princess Adjacent to the Resort

Resort Details

Welcome to the Platinum Yucatan Princess! This luxury resort boasts 672 luxurious suites, 24-hour room service, fine onsite dining, a full service spa, activities, entertainment and so much more! Public areas offer complimentary Wi-Fi. The resort also features a nightclub, a terrace and business services including audio/visual equipment. In addition to the onsite restaurants, the resort also offers a snack bar, a swim-up bar, and complimentary breakfast buffet each morning. The resort also has event facilities including a conference center, ballroom, and banquet facilities.

All-Inclusive Details

  • Large and Modern Deluxe Junior Suite Accommodations
  • Butler Service on the Beach
  • All Meals Included Daily (Buffet breakfast, buffet lunch and buffet or a la carte dinner)
  • Unlimited Domestic and Imported Premium Brand Beverages
  • Room Service
  • 6 Restaurants includes 4 a La Carte Without Previous Reservation (1 Italian, 1 grill/tex mex, 1 international and 1 oriental serving Sushi/Teppanyaki), 1 Restaurant/Snack in the Pool Area and 1 Grill in the Beach Area (hamburgers)
  • 5 Bars Including Swim-Up Bars
  • 13 Pools in the Complex
  • Use of Fully Equipped Fitness Center, 6 Tennis Courts, and Baseball Practice Field
  • Organized Daytime Activities and Nightly Entertainment at the Theatre
  • Access to Club La Salsa
  • Use of Non-Motorized Water Sports
  • 1 Multi-Use Court (basketball, football, etc.)
  • 6 Tennis Courts, Baseball Practice Field and Golf Driving Range
  • Non-Motorized Water Sports
  • Introductory Scuba Lesson in Pool (1 lesson per person per stay)
  • Open Trail for Walking / Running
  • Free Internet Connection
  • Access to the Facilities and Services of the Hotel Grand Riviera Princess and Grand Sunset Princess
  • All Taxes and Gratuities

Accommodation Details

The 672 air-conditioned suites all open to furnished balconies or terraces, have separate living rooms and have either 1 king bed or 2 double beds. The suites offer a private bathroom with separate shower and tub, a hair dryer, along with complimentary toiletries. Each suite features a free mini-bar (stocked daily with bottled water, soft drinks and beer), free Wi-Fi, and a plasma TV with satellite service. Other room amenities include blackout drapes, desk, in-room safe, iron/ironing board, coffee/tea maker and a phone.

Restaurants, Lounges & Bars

  • International Buffet - Serves breakfast, lunch and dinner, in a buffet style service.
  • Italian - Specializing in Italian dining, this restaurant serves dinner only.
  • Grill/Tex Mex - Offering Tex Mex cuisine, this restaurant serves dinner only.
  • International - Featuring international cuisine, this restaurant serves dinner only.
  • Teppanyaki - This restaurant specializes in sushi and serves dinner only.

Pools & Spas

More than 1,230 square meters dedicated to the care of the body and mind.

Princess Spa
A time to enjoy sensations, beauty treatments, spacious pools, whirlpool, team of professionals at your disposal for your program and individual treatment, saunas, fitness room, very bright spaces.

Types of Booths
3 Cabins with jacuzzi. 2 Cabins for face and body with showers. 3 Double massage cabins.

Princess Spa Platinum Circuit
The facilities include Sauna, Steam, hot Jacuzzi and Relax area after your massage may consent yourself at the relax area and enjoy a refreshing drink. Princess Spa has Platinum Yucatan Massage treatments, aromatherapy, reflexology, Rituales anti-stress, hot stones and more. Spa also has steam baths and showers, available for everyone.

Weddings

Honeymoon Package Includes:

  • 1 King Bed in Your Room
  • Special Decoration in the Room on the -Arrival Date
  • 1 Bottle of Sparkling Wine
  • 1 Fruit Basket
  • Nightly Turndown Service
  • Welcome Cocktail
  • Complimentary Photo Souvenir During -Cocktail
  • Late Check-out Subject to Availability
  • Honeymoon couple must present proof of marriage at the resort upon check-in; marriage must have taken place within 30 days of arrival. Please request your honeymoon package at time of booking.

Entertainment & Activities

The resort offers onsite activities including basketball, scuba diving, table tennis, tennis, and volleyball onsite (fees may apply). The resort features an onsite nightclub, fitness center, hair salon, and free Wi-Fi. The resort offers complimentary Wi-Fi, coffee/tea in the lobby, dry cleaning/laundry services, concierge services and complimentary parking. There are also translation and wedding services available.

AMENITIES:
  • 24 Hour Security
  • 24-Hour Front Desk
  • All Suite Hotel
  • All-Adults
  • All-Inclusive
  • Audio/Visual Equipment (+)
  • Banquet Facility (+)
  • Beachfront
  • Business Services (+)
  • Car Rental Desk (+)
  • Cocktail Lounge
  • Coffee Shop
  • Complimentary Use of Bathrobe and Slippers
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Elevators
  • Exercise Gym
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Classes
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Honeymoon Amenities
  • Horseback Riding (nearby) (+)
  • Interior Corridors
  • Laundry/Valet service (+)
  • Live Entertainment/DJ
  • Lounges/Bars
  • Luxury Resorts
  • Massage Services (+)
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports (nearby) (+)
  • On-Site Dive Shop (+)
  • On-Site Entertainment
  • On-Site Nightclub (+)
  • On-Site Travel Agency
  • Outdoor Pool
  • Parking
  • Poolside Bar
  • Porter / Bellhop
  • Properties with Word of Mouth Testimonials
  • Restaurant
  • Room Service Included
  • Safe deposit box (+)
  • Scuba Diving (nearby) (+)
  • Security Guard
  • Shops and commercial services (nearby) (+)
  • Snack Bar
  • Solarium
  • Spa Services (+)
  • Stay at 1-Play at 3
  • Sun Deck
  • Swimming Pool
  • Top 10 Hotel
  • VIP Rooms
  • Wake-Up Service
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply
3.6 / 5
Based on 32 reviews
from Astoria, Ny
Verified Traveler
Submitted on 04-28-2016
Would Return or Recommend: Yes
Just back from a five day stay in a swim up suite, which if you have the opportunity is totally worth the slight extra cost. (A must for us when we go back) After reading other reviews we were a bit hesitant because obviously everyone wants to have the perfect vacation. I can honestly say that for the value this place lived up to and exceeded in pretty much every way! I was most impressed with the service, everyone was so kind and eager to help. Our poolside cocktail server was amazing. She wou... Read more
Overall Experience
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Value
Cleanliness
Staff Efficiency
Staff Friendliness
from Katy, Tx
Verified Traveler
Submitted on 04-27-2016
Would Return or Recommend: No
This was our 2nd trip to Playa Del Carmen. We selected an all-inclusive adult resort because we did not want to contend with kids. the vacation was to get a break from them. Overall the place was reasonably organized, clean sized to where everything was in a short walking distance. However, several things were missing. They have 5 restaurants that catered to various tastes. They provided us with a schedule for the different menu themes that were offered nightly, but the correct theme was never... Read more
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from Lauderhill, Fl
Verified Traveler
Submitted on 04-18-2016
Would Return or Recommend: No
I have stayed at many all-inclusive resorts in Mexico and Dominican Republic and the Platinum Yucatan Princess by far was the worst service and food of them all. While we were there the staff went on strike, so one day there was just no room service. The room service consisted of about 4 food options burgers/hotdogs/pizza and club sandwich. The mini bar in fridge is only stocked 1 x per day, any additional order of soda or beer will cost you. There is barely any pool bar service - you would ... Read more
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from Bronx, New York
Verified Traveler
Submitted on 04-06-2016
Would Return or Recommend: No
This was my first time to Cancun and I purposely booked a adults only resort because I wanted to party like an adult!!!! The first thing that I absolutely hated was that the pool bars closed at 5:30pm!!! The pool is literally full of ppl that want to drink and party in the pool and they shut the music off and close the bar. Ppl had to go to there rooms to get speakers just to have at least some music!! Especially when it rained all morning and everybody came to the pool at 3pm management didn't... Read more
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from Dexter, Mi
Verified Traveler
Submitted on 04-04-2016
Would Return or Recommend: No
Overall the location was beautiful however for the price you pay, the meals were not so good. The overall food options were not very good. They only have 4 actual restaurants you can sit down and eat, and the most popular one was closed at least two nights we were there. Each place we sat down to eat took anywhere from 2-4 hours. The last night of our trip we actually walked out because it took an hour and we still didn't have a drink!!! I'm fine with slow formal dining, but this was a l... Read more
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from Newton, Nj
Verified Traveler
Submitted on 02-24-2016
Would Return or Recommend: No
The place is gorgeous, for being so new though I thought that the quality of the overall buildings was not the best. Most of the staff do not speak very well english and sometime hard to communicate with. I thought that the food was just ok, we stayed at another place 2 years ago where the food was top notch along with the service. We were disappointed in the hotel, which usually is a top hotel. I would not recommend this hotel until it gets it all pulled together maybe in a few years.
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from Floral Park, New York
Verified Traveler
Submitted on 02-18-2016
Would Return or Recommend: Yes
This hotel was amazing! The service is impeccable, the food was very good, the place is immaculate, everything you want is at your fingertips. I would go back again.
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from Augusta, Georgia
Verified Traveler
Submitted on 12-24-2015
Would Return or Recommend: No
MOST IMPORTANT-NEVER USE BD TRAVEL. CANCUN ADVENTURES IS MUCH MORE RELIABLE. WE RESERVED CHCHEN ITZA DELUX WITH BD TRAVEL AND THEY ARRIVED 25 MINUTES EARLY AND LEFT 15 MINUTES EARLY-WITHOUT US! VERY EXPENSIVE AND I STILL HAVE NOT RECEIVED A REFUND! And both BD Travel and are giving me the run around passing responsibility between agencies. The food is ok and service is really hit or miss, but you can get much better service and quality for your $ in downtown Playa. We highly recommend Frida Kahl... Read more
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from
Verified Traveler
Submitted on 11-09-2015
Would Return or Recommend: No
AS MY FIRST TIME TO MEXICO IT WAS JUST AN OKAY ONE. EVERYTHING STARTED OUT OKAY, WE CHECKED IN AND PROVIDED A CREDIT CARD ON FILE AND CHECKED INTO OUR ROOM WITH NO ISSUES. STAFF WAS FRIENDLY AND PLEASANT TO BE AROUND, FOOD WAS BLAND WITH NO VARIETY FOR LUNCH, THE POOL BAR WAS NICE BUT IT CLOSED AT 5PM,THE BEACH WAS NOT ATTRACTIVE AT ALL, SEAWEED WAS ALL OVER AND THE BEACH AREA WAS SHORT. THE FRONT DESK STAFF WAS VERY UNORGANIZED AND RUDE WHEN TRYING TO CHECK OUT. WE HAD BEEN THERE FOR 4 DAYS A... Read more
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from Omaha, Ne
Verified Traveler
Submitted on 10-26-2015
Would Return or Recommend: No
We returned to this resort after being there in March and having a wonderful experience. Upon arrival I was told that I couldn't have the room I requested because I had booked an upgrade and they wouldn't do a refund. Upon entering our "upgraded" room, the smell knocked us over. We opened the sliding door and tried airing it out, but the next day we told the platinum desk about it. They sprayed something to cover up the smell. The upgrade put us right across from the dance bar wh... Read more
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