BookIt.com® Verified Traveler Kim from Boston, MA

"I stayed here with a friend in mid-March and we really enjoyed the resort. The rooms are nicely decorated and clean. The bathroom set-up is a little strange, but not a deal-breaker. We had a lovely view of the ocean from our 3rd floor balcony. The food wasn't anything to rave about, but we certainly never went hungry. We really enjoyed getting iced coffees at the little cafe in the afternoons. Staff were all very friendly and helpful. Great place."

BookIt.com® Verified Traveler JC from Boston, MA

"We are a family of five (three teenage kids) and read many reviews before booking this resort...so here is the deal. I would consider us a reasonable family with realistic expectations - we have traveled extensively so have a decent level of reference points. The resort is a very nice, well kep resort. The rooms are nice as it is still a relatively new resort but it is big so i would suggest asking for at least a thrid floor room if you want ocean views (they have nice landscape but the trees block view if you are below the thrid floor in some areas of resort). They have three pools - all nice - one for little kids, one for families, and one for the party folks - unfortunately, the only bar is at the party pool (unless you go with Priviledge pkg which I think is a waste - they have another pool which was a ghost town). There were two watch outs from our perspective - first, the beach. THe beach itself is nce and you can take long walks if you choose - the problem is SEAWEED - seems that the resort is located in the worst location on the beach for catching the seaweed - the water was unswimmable for most of the week we were there - they have a tractor going back and forth trying to bury the seaweed but it was relentless - at some point down the beach where they did not plow, the seawood was two feet high on the beach. If you walk a ways down the beach you get to some decent water but that is outside the resort. Kind of a bummer if you like swimming in the ocean. THe other negative was merchants they have come onto the resort - usually just on FRiday's - they are a complete rip off so if you want to buy something I would suggest heading into town. FInally, for the all inclusive the food is OK - about what you would expect at one of these places and our kids seemed to be fine. It was not that big of a deal for us to get into the restaurants we wanted without doing the Priviledge pkg so I think you can avoid that. Hope this helps!"

BookIt.com® Verified Traveler ZARET O CHAVEZ from DENVER, Colorado

"Loved this resort. The staff was amazing, especially the bartenders. Food was not what we expected, but just okay. Although they did have mexican night at the buffet one night, and that was really good :)"

BookIt.com® Verified Traveler Robert & Bobbi DiBenedetto from Long Beach, CA

"This was the best place we have ever been to in Mexico (we have been to many). The attention by the employees, the food (24/7 and fabulous!), rooms, bed, hot water, service, pools, activities, beach, cleanliness, kayaks, sail boats, well, EVERYTHING was spectacular! No pressure, just said no thanks, with membership. Yes, the game of putting your towels on the chairs to reserve them is like any other hotel we have stayed in. Not a problem.The Best Day travel from the airport to hotel and back was great. They also got us a great discount on the Dolphinaris (which is also the best we have done). We can't say enough good things about our trip and this wonderful all inclusive resort. Great shows each night and stuff for kids (we had no kids with us but checked it out). We will return here and bring our kids and grandkids!"

BookIt.com® Verified Traveler Alex from Surfside Beach, SC

"Poor customer service from the get-go--the lady at thr front desk was not pleasant to deal with, sarcastically informed me that the king bed I reserved as not available for me until 1 day after I checked out....nice. Beach and pools were lovely, but there weren't enough places to eat during the day (only one place offers full buffet), rooms were very damp and musty, staff in restaurants don't seem to care much if you're there. On that note, it isn't REALLY an all-inclusive--you have to PAY for certain foods and wine at the restaurants. REALLY?!?! Don't waste your money here--go to a different all-inclusive."

BookIt.com® Verified Traveler Andy K from EHT, NJ

"As with several other hotels we have been to in the Riviera Maya, the places are upscale, clean, beautiful weather and a good time. For the price, you cant beat these all-inclusive deals.The buffets are fair to good, the restaurants are all nice and have very good food. The bars are all good, though you could ask for the same drink and it could taste very different at each bar of from different bartenders. This hotel had clean rooms, no bug issues at all. The weather was nice every day in April. Pool activities were fun/funny. Also, it was only a 20 minute drive from the airport."

BookIt.com® Verified Traveler Marco & Barabara from Marstons Mills, MA

"My wife & I had a great time @ this resort. Our room was quite big & roomy, with a wonderful ocean view. The resort was impeccably clean with a very courteous and friendly staff. The food & entertainment was fair. We spent all of our time on the beach, which was also quite beautiful. The only comments I would make, is that the resort must come up with better method of managing the use of the beach chairs/straw umbrellas. If you want a chair, you need to save them with your beach towel by the crack of dawn or you will not get one. In addition, the restaurants do not fill their tables to their full capacity, which makes the waiting lines longer than they should be. If you want to reserve @ the Japanese restaurant, be prepared to stand in line for @ least an hr & 1/2 if you want to be seated. Overall we had wonderful time, but would want to explore other resorts in the area or other Caribbean countries."

BookIt.com® Verified Traveler Edward Kocharian from Sunland, Ca

"too crowded"

BookIt.com® Verified Traveler A Recent Traveler from Richmond, VA

"First: I frequently read reviews, but rarely write them. We just returned from a wonderful Spring Break trip: two adults and three kids (8,6,4 yo) in two ocean view adjacent rooms. We did the 'PRIVILEGE' package and I would highly recommend it. We had our own private beach area, bar, restaurant and large pool area. It was totally worth the upgrade, especially on a busy vacation week. The other pools were packed with people but we felt our beach and pool experience was very relaxing. That being said... we still reserved an area on the beach and at the pool when the kids woke up at about 7am. There were a couple vendors on the beach but they were not intrusive or pushy and just quietly walked up and down the beach. There was no time share pressure and the people selling day trips took 'No' for an answer the first time. We also didn't find the sea weed a problem. It was there, but the tractor continually combs the beach to remove most of it from the shore, and there wasn't too much in the water. It didn't bother our kids at all. The PRIVILEGE package also allowed you to pre-book your dinner reservations on arrival so you didn't have to wait in line to make reservations. It also included pillow upgrades... I highly recommend the feather pillows over the standard pillows, a lobster/steak voucher and various butler services that we did not use, including ironing. We also enjoyed the outdoor shower and jacuzzi tub on the deck. The rooms were spacious and the mini bar was stocked daily with water bottles, soda, beer, alcohol and a couple of snacks. The beds were firm, but we all slept fine. The rooms were cool and comfortable. It is also important to comment on how quiet the rooms are: even though there is a horse-shoe shape to the buildings: there is a large natural area in the middle... so you are not hearing all the noise of the pools and bars. At least, this is true in the ocean view Privilege area. The guests and staff were all very friendly. The alcoholic drinks were a tad weak... but with some encouragement you could get a more generous pour from the bartender (and I am sure a little tip wouldn't help either). We did not feel pressured to tip, by the way. We were concerned about the quality of food from the reviews but we had some very good meals. It is probably the weakest part of the resort but still some great choices and very palatable... just not too much that was 'super.' We ate two great meals at the Mexican restaurant even though it is the least popular in the reviews. Just so you know, you need to have dry clothes to eat at the buffet for lunch. Daisy kids club was adequate. We used it only one half day for our youngest (four years old). The hosts seem very nice and energetic but there was no formal sign in and I worried a little about safety/supervision especially with pool activities. They did plan some fun activities for the kids in the evenings from about 8-9pm: dance competition/beach party/ bingo. The different areas of the resort was easily accessible and nothing was farther than a short walk. We also used BEST DAY for travel to and from the airport. It was wonderful. We had good service and private air conditioned van transport: so you didn't have to wait for anyone else or load into a big bus or stop at any other resorts. It was just our family and our luggage. We have gone to several all inclusive resorts (Cancun, DR, Costa Rica) and I would highly recommend this one and even consider returning... although we rarely vacation at the same place twice."

BookIt.com® Verified Traveler Tracey from Ottawa, Ontario, CANADA

"This resort was spotless. The staff were courteous and extremely hard working! We had a room for a family of five, which is hard to come by, and the only minor issue was the pullout couch was slightly uncomfortable, however I have never slept on one to date that was actually comfortable. We requested an extra mattress but it never arrived. The beach was NOT dirty!! or gross. the beach was amazing, yes it is near the reef thus the seaweed is apparent, but we had green flag swimming days all around! and the tractor cleaned the beach almost hourly. I travelled with small children and they loved it.. The pools were great, the food was good, the Fish was always amazing which mad me very happy.. We did not feel pressued into the presentation, we simply said no thanks.. I would reocmmend this resort. As for the game of putting your towel on the beach chair early, well that is the way it goes at any of the resorts we have travelled to in the past 10 years- and for the musty smell - well yes..it is MEXICO..and it is humid and sometimes musty, that is the reality of a tropical destination..we actually had a dehimidifier in the room.. If I could recommend one improvement it would be that the Coffee shop would have specialty coffees. I am not a big drinker but the little shot of amaretto topped with whip cream was really a nice treat!!! Travelling with three small children I was very happy with this resort!!"

BookIt.com® Verified Traveler A Recent Traveler

"We had a nice stay in this resort - nicely maintained property, wonderful and friendly staff and attentive service all around. The food is not the best but good enough given this is an all-inclusive."

BookIt.com® Verified Traveler Hayman/Lindgren from Dublin, California

"The resort was beautiful. The beach was gorgeous with sand almost as soft as baby powder. Every worker we came in contact with was very friendly and helpful. A couple of things. The chairs in the lobby were all very uncomfortable. The room chairs were very good either. We didn't know the game(until the last day) that you had to go throw a towel on a lounge chair on the beach or by the pools at daybreak to have a spot for the day. You have to be in line at ethnic restaurants at 5:30 or 6:00 to eat 6 to 6:30. If you go at 7, you can't eat until 8:30 or 9. They did not take reservations unless you were a 'vacation club' member. That brings me to my last point ... I did not like at all being tricked into a vacation club presentation, which is just another spin on a time share."

BookIt.com® Verified Traveler Jennyfer from Montreal

"We've been to this resort twice and love it. We love how close it is to Cancun and yet very quiet. The rooms are very modern and clean. It is really nice to stay in a resort where you do not have to make a reservation for your a la carte restaurant. The food is delicious, staff is very nice. The only negative we have experienced on both visits: the house wine tastes like vinegar. However, this not a deal breaker for us, especially considering all the other great drinks that they have. We definitely look forward to our next visit."

BookIt.com® Verified Traveler Peter Brady from Ottawa, Ontario, Canada

"Nice resort, friendly staff, good food and service. Beautiful beach and pool area. Best Day Travel were great."

BookIt.com® Verified Traveler Amanda Olson from Eau Claire, WI

"The rooms were extremely musty. I woke up half way through the trip with what seemed like a horrendous head cold but it disappeared the second I was home, so it must have been an allergy attack, probably from the musty room. Also, the food was mediocre, at best. Otherwise, the staff was amazing and the pools were amazing. The beach was gross and dirty but because of the coral reef."

BookIt.com® Verified Traveler Kathleen Biernacki from West Yarmouth, Massachusetts

"The Staff was amazing! They were incredibly friendly, polite and courteous. The entire resort was very clean and the open-air lobby was one of the best we had ever stayed at. It had many gathering spots with plenty of comfortable seating, live entertainment, walk up bar, as well as servers walking around, coffee bar, etc. Rooms were nice with incredible views. The food in the restaurants was top quality and the buffet food was very good (for a buffet). Only real complaint about the food was that there was almost no true Mexican fare on the buffet, oddly enough. The one problem with the restaurants was that they do not take reservations. Prepare for long waits unless you get there as soon as they open at night or before - which is 6pm. There were four pools and all had a great atmosphere. Two complaints about the pool area. The first is their towel policy. You get a card when you check in which you can exchange for (only) a single towel. You need to return that card at check out or you get charged $30 USA. You can of course get refresher towels every morning but we felt the policy was a bit odd and restrictive. There is also not enough seating around the non-kiddie pools which results in having to get up extremely early to save seats. We personally prefer an environment that doesn't allow you to save seats but that is just a personal choice. All in all we believe it was a great resort and we had a wonderful time."

BookIt.com® Verified Traveler Kathy Kreicker from Warsaw, In

"We just returned from 9 days at this wonderful resort. We booked the ocean view, privilege suite and could not have been happier with the accomodations. The staff is simply the best and will do anything to make your stay more enjoyable. The beach and pools are awesome. We were somewhat disappointed with the ala carte restaurants but the buffet was great. Something for everyone and the food quality was the best on property. We would give this resort a very hearty thumbs up!"

BookIt.com® Verified Traveler Sheri Gillette from West Haven, Utah

"Over all experience was wonderful. Only thing we had a problem w/ was the drivers were late 2 different times. Once for an excursursion we were going on and then our travel to the airport. Had to Pay twice for travel to the airport because the guy couldn't call and let the front desk know that he was having car/van trouble. Everything else was wonderful. I'm ready to come back again and bring other family and friends!! Thank you so much!"

BookIt.com® Verified Traveler Kerry Buell from Idaho Falls, ID

"Our trip was more than we imagined and all that we needed for our 20th wedding anniversary. It was truly romantic and catered to relaxation/conversation. It was a beautiful beach and glorious weather. I would love to go back !!!!!"

BookIt.com® Verified Traveler Michelle Patwell from Eau Claire, Wi

"We had a great time until the last day. Do not bring anything of value to Mexico. We will not go back to this resort."

"me puede mandar un imail. para recervar"

"we had a wonderful time, the weather was fabulous, the resort perfectly manicured, clean and modern with tasteful decorating , fabulous pools, friendly and courteous staff, great variety of food and activities, beautiful beaches ...who could ask for more. I would highly recommend this resort. very family friendly and I did not see any teen overindulging in alcohol which was a concern traveling during spring break."

"Went Easter Week 2012. Plus: Large comfortable rooms, no mustiness, great pools and bars but barstock was horrid. They did restock the minifridge daily. Nice stretch of beach, plenty of acreage for number of guests but needs many more chairs beach- and pool-side. If not claimed by 6:30 am you were standing all day. Free room service was actually pretty good. they should either limit restaurant reservations or have day-ahead reservations so we could take an earlier seating rather than taking sleeping kids to a late seating. Minus: Strategic areas of resort crowded, always trying to get you to upgrade to premium to use beach huts (many were unused but wanted $60/day per person to upgrade!??!!!), special restaurants, several restaurant meals were with upcharges that were rediculous ($35 extra for a steak???), no option for wifi in rooms. Although plenty of beach and many pools, needed many more chairs. Half the chairs were broken anyway. Towel service ended at 3 pm which was annoying. Worst: the specialty restaurants won't take reservations, but if you miss the line at 6 pm you won't be seated, if ever, not before 9:30 pm. Possibly better at non-peak season weeks. Buffet restaurant was a lousy pit. One of the worst we've encountered in 30 trips. Better option was to dine in rooms or just have burgers/snacks at the sports bar. Staff was great and always helpful. The specialty restaurants did provide great food once a precious table was available. Nice touch was coffee shop (with sandwiches) and sports bar with snacks and burgers. We had great weather, no illnesses or bad encounters to cloud our opinions. We'd consider returning for a non-holiday week but wouldn't return during peak season."

"Check-in was expeditious with a drink in hand, we were welcomed to enjoy all food, beverage and facilities until our room was available at 3 PM and we gained entry to it right on time. We booked Privilege and the associated amenities were well worth it. The VIP Lounge, premium liquor at all bars and within our room's mini refrig were appreciated and plentiful. We had free WiFi in our room. Although there was seaweed on the beach, we spent most of our time around the 'relaxing' pool. We avoided the other 'kiddie, activities, and drunk' pools by choice although they also looked good. The property is cleaned constantly, and the grounds are magnificient. Food was always good, although I did get really ill for 24 hours after eating the tuna at the Italian restaurant. We recommend the Japanese, Crepe and Fusion (within the Privilege Lounge) restaurants for dinner. Lunch at the Buffett is also good with a daily changing variety. Staff was always friendly and very accomodating to our every need. They did try to converse with us and we were always greeted with Hola by everyone. We will learn to speak Spanish prior to our return next year. We had no one pressure us about time shares. Forget any negative reviews you read - this place is really worth a stay."

"The resort is great the place is very well maintained and staffed, there is a little too much emphasis on 'privilege' status. The people were frankly obnoxious when it came to the 'privilege status', which was the main reason I was not fully satisfied with my stay. They even became threatening and did not observe the Mexican constitutional right for every person to have access to the beach. Under Mexican Law, beaches and waterways are publicly owned and access to them cannot be denied. The people who manage the resort should be made aware of this and should not try to bully guests who want to use THE PUBLIC beach. I was born in Mexico and know the constitution of the country. Frankly they overstepped their boundaries and should be made aware of it. It was offensive to me as a professional (MD)and to my sensitivities as a guest, when I quietly unobtrusively tried to use a lounge chair and I believe they owe me an apology and should be more sensitive when they become threatening and abusive to a guest at their resort."

"I can firmly state that I will never stay at Ocean Turquesa or another H10 Resort ever again.



It is my feeling that a number of the features advertised about this resort were not accurate.



It was stated that this was a 'Five Star Resort' which would only be the case if the most stars possible was twentyfive.



I knew that things were not going to be good when I ordered a virgin strawberry drink and the bartender poured some sugar flavored juice into a blender with ice and served it to me.



First of all the food was equivalent to what you would get at most American fast food restaurants such as McDonalds, Taco Bell or Dennys.



It was misrepresented in the promotional web sites as 'an extraordinary buffet' and even the signage on the front window mistated it as 'gourmet buffet'.



A large majority of the food was pre - prepared or processed and not freshly made for a specific venue.



I watched as food service employees poured bulk packages of food out into service trays.



One night I ate at the Ritratto d'Italia where the promotional description stated 'you can enjoy an authentically Italian evening'



There is no way that the lasagna I ate was much better than what you would find from a pre - packaged TV dinner.



The hamburgers that were served were equivalent to those found at your average public school cafeteria. I could see them separate the patties from each other with a piece of freezer paper between them.



The exact same burgers were served from the outdoor food carts as at The Score, which is descibed as 'classic American fare'.



I decided to try 'room service' in hope of finding better food. It was the same as everything that was being served at both the 'gourmet buffet' as well as the theme restaurants.





I will go as far as saying the the pizza delivered to my room was the same mediocre pizza served out of the self service 'pizza box' at the snack bars.





I will also say that the pizza I get from Dominos is a better quality pizza than what I was served.



I looked at the containers that milk was being 'serviced' from and it came out of a box. There was no fresh milk to be had anywhere.





So much of the food was deep fried and it looked that way sitting under the heat lamps in an effort to keep it 'fresh'.



Even the 'Coco Puff' cereal being served from large bowls was stale.



Some of it was later used to create one of the deserts that tasted equally bad.



Needless to say I ended up eating fruit for most all of my meals.



Under 'Facilities' it says that Ocean Coral and Turquesa 'offers you the chance to play a wide variety of sports throughout you(r) stay'.



It makes it look like there is windsurfing, catamarans, kayaks and sailing available from the resort at no charge. But everything is extremely pricey for the guests who thought these activities would be available at no charge.



As far as communication, there is a lot to be desired.



There were no toll free telephone numbers for the resort, so that people could not call and ask questions about the resort.





You could ask three people the same question and get three different answers.



I do not blame the native Mexicans for this lack of communication; it is the fault of the resort operators for not providing enough people that speak fluent english and that are willing to tell you the important details.



I made sure to tip the native Mexicans because I knew that they were working hard for a minimal wage.



Upon arrival I was told that a meeting had been set up for me to meet for breakfast with someone the next day. I asked if it was about timeshares and was told 'no'.



Sure enough my breakfast meeting was about buying a timeshare.



This operation is what I would call a 'bait and switch'. You think you are getting gourmet food but it is clearly not. Even one of the english speaking employees finally admitted that to me after asking several poignant questions.



You think that you are getting all kinds of activities, but they are very pricey and it is hard to get someone that speaks english well enough to give you all of the details.



The rooms were adequate and clean enough not to draw any complaints.



The grounds were also nicely manicured and there were plenty of chairs and recliners to use.



The service employees such as waiters, hostess, beach attendants, ect. all worked hard for their money.



It really would not be that hard or expensive for the operators to make some improvements so that more people would want to return.



Victor Cohen



"

"We really enjoyed our stay in Cancun. I only wish that when we booked our trip we were told that we could of upgraded to PREMIUM. When we checked in they could have told us then that there was an upgrade available. It was never mentioned at all. The bookit van was 50 min. late picking us up for the dinner cruise. Therefore, we had to sit on the very top of the ship and watch all the excitement down below. Other than these two things our trip was fun!"

"Great resort with quality service and good quality food. Enjoyed our stay immensely. Food was good, great lattes at coffee bar, excellent Mexican and Italian restaurants. Good breakfast buffet. Good cocktails and other drinks, disppointed didnt have choice of other beers. Nice pool side and ocean side games. Great entertainment staff for daily night shows and dances. Couple of things to watch out for in general are getting into time-share deals at airport and making sure you keep towels and door keys safely as not returning them could cost a fortune. Also felt sometimes some service staff were too enthusiastic to get tips, a general observation around Cancun area. Another disspointment is that they wouldnt get coffee in the morning for room service."

"My trip here with my boyfriend and friends was amazing. The pools and the beach were my favorite part. The staff was amazing. Our friends got married on the beach and it was beautiful! Their reception was perfect as well. I would definitely go back and recommend this resort to my friends."

"It was such an awesome resort. Clean, well managed, great hospitality, beautiful up kept beach, amazing pools, friendly staff, good food. It was the perfect place for the wedding we attended. Definitely an A !"

"Upon arrival we had to wait for our room to be ready, then another hour while the room that we booked was ready Jr Suite Partial view. On Friday, a painting crew started painting rooms all around us, including the room next door and the balcony. Noise, no privacy and very strong paint fumes.
This was the same day as the wedding we were there to attend and the only solution offered was to move us at 3 pm, the wedding was to be at 2 pm. They offered to have a bellhop move it while we were at the wedding, but we had a room surrounded by workers and we did not want to leave cell phones, passports and credit cards out or take all our luggage to a wedding on the beach. Restaurants were closed to guests due to private parties repeatedly. Privilege Package is pushed to you as you check in. You are NOT special otherwise. No one saw us to our room, we had to find it. The bed was good, the room was clean, the drinks were good. We did not get diet drinks in our minibar as requested."

"We had a very large group for my friend's wedding. The Ocean Turquesa Resort really catered to everyone's wants/needs. Whether you want to relax, eat, lounge, or party, there is a place for it there. The only thing that could have been better was in the room: water leaks under the glass walls of the shower. Other than that, the facilities were well maintained, staff was incredibly nice, and the activities offered were non-stop. One of the best vacations I've ever had! I plan on returning in the future."

"We stayed at the Ocean Turquesa for 3 nights and I wish we had stayed longer. The staff were very helpful and polite, the resort was well maintained and nicely decorated. We will be returning!!!"

"All staff were very friendly without exception. The food was very good. Lovely suite. Wonderful vacation."

"Everything was perfect.
The hotel & beach itself were amazing, and the privilege package was definitely worth it.
Would definitely stay at another H10 hotel & use book it as well."

"It was our 30th anniversary. wow..wow ..wow awsome. We stayed at Puerto Morelos Ocean view for 5 nights .. The hotel is very clean with big bath tub. The staff was very friendly ... Thank you for making our day special they made a beautiful cake for us. From the moment we arrived , it was breathtaking..... Our trip was worth every moment of it.... Our son was with us and he had a best time... met lots of pretty Canadian girls .... and girls from St. Louis..... On behalf of my husband and I we would like to thank you .....can't wait to go back next year with our family. Yes , we would strongly recommend this 5 star Hotel..... Ocean Coral at Puerto Morelo"

"Me and my husband stayed for 6 sixs days. After the third day we discovered that being privilege is better.The hotel and staff are nice and friendly but the privilege perks and area is a whole lot better. The food on the not privilege side is ok but privilege side the food was excellent you can even order breakfast in bed and I'm talking real breakfast. I recommend that your privilege when visiting this hotel.
"

"wow! what a great time we had our kids sent usfor our 25th wed ann. We been to mexico 4 times and this resort was by far the best one we have been too! we would definitely recommend this resort!!!!!!!!!!! we will be back"

"We cannot express how wonderful this trip was. The resort was beautiful and very well kept. Staff members were beyond courteous and the food was great. Our room was very clean and nicely put together. Although we did not participate in any extra tours there were tons of options available every day.

Just make sure to exchange money or bring change for tips as we had a hard time breaking bills. The service is so amazing we couldn't help but leave extra.

Make sure to bring something a little dressier for the upscale restaurants (especially guys because long pants are required at some places).

The other really nice part is that it's only about 20-25min from the airport so no long rides.

We will definitely return!!"

"This resort is beautiful and the staff are wonderful. They are always very friendly and helpful without being intrusive on your vacation time. The resort itself is beautiful, very clean everywhere including the rooms. I would recommend bringing your own pillow as the beds are very firm and the pillows too big and hard. The Caribbean is humid and the rooms can be humid but this can be corrected with the air conditioning. The rooms are quite soundproof. The selection of restaurants is great and the selection allows for anyone to find something they like. The Spa was a wonderful experience and great value. Absolutely a resort we will return to and recommend it to anyone, any age! We loved it and the staff!!"

"at first we did not get a room I was happy with, we were with a wedding party and were on the complete opposite end of the resort, although they did not have a room available that day, they did change our room the next afternoon, the room had a beautiful view of the pool and ocean, the staff were all very professional and polite. the grounds of the hotel are beautiful and spotless. the buffet was ok and there was always a huge variety. the italian restaurant was wonderful, and although i did not eat at the japanese restaurant the rest of our group raved about it. I also booked out transfers from airport to the hotel through book it. com and best day travel were wonderful, polite and on time and very informative on where to shop ( we took a trip in to playa del carmen).the rooms are very clean but do have a musty smell, due to the humidity, if you turn the air conditioner on high it helps. also we were with a group of 70 people for a wedding and we had the best price by far for the hotel"

"This hotel was awesome and my husband and i had the best time ...the staff was great and so was the food, would return. I had a blast and the spa was to die for."

"Our vacation was wonderful. Some things that could be improved upon. The beds & pillows were hard. The rooms next to the elevator are at a big disadvantage as the elevators are noisy which made sleeping rough. We had to switch rooms after two nights of that. Our new room was pretty musty smelling as it was on the ground floor. But quiet.

We weren't crazy about the Japanese Restaurant. The Italian & Mexican were good. Mike's Coffee Shop needs to open at least by 8am. That's when you want a great cup of coffee! The Spa was nice! Our pool waitress was outstanding. We loved her. So sweet & friendly. One of the waiters in Casa Del Mar Buffet Restaurant became our friend and was happy to see us every morning."

"My husband and I stayed at the Ocean Turquesa for our one year anniversary and all I can say is WOW! It was amazing! The service is outstanding, staff is very friendly and there for you all the time. The restaurants are great, especially the Italian restaurant. The chicken and the beef are probably the best I've ever had. The resort is beautiful and big. You have everything you need right there. No need to go outside really. We only went on a shopping tour to Cancun for several hours and I was sad to leave the resort for that long.
When we booked our vacation we got an upgrade to a partial ocean view room but when we arrived at the resort we got an upgrade on top of the upgrade and got a room with a jacuzzi and a complimentary bottle of wine and some chocolate desserts.
I would definitely recommend this resort and would stay there again!
I had high expectations but they were absolutely surpassed!!"

"My husband and I would recommend bookit with 5 stars we've booked with them 3 times now and never been let down by any part of the booking process. We stayed at Ocean Turquesa Oct. 3rd to 9th 2011. We never had a bad meal the entire trip! With 3 huge pools to choose from and a wonderful beach view we never had a boring scenery for the day. The staff was extremely friendly. There were not many people there which made our stay even more relaxing. There was a welcome breakfast we thought was to show us the area but actually a sales presentation to buy future vacations, didn't understand why we didn't want to buy anything and when we finally got out of the presentation we were given an 80.00 credit for an adventure off the resort. All in all our trip was worth every minute, beautiful resort, wonder staff, and outstanding amenities."

"My husband and I spent 4 nights and 5 days in Puerto Morelo at the Ocean Turquesa Resort. We had a lovely time. The hotel is beautiful. The staff is incredibly friendly and helpful. This resort is very customer service oriented. We especially loved the beach umbrella huts. Out of all of the meals we ate, we each had one meal a piece that we didn't care for...the MAJORITY of the food was very good and freshly prepared. The rooms are a little humid, but it IS the Caribbean! We would definitely recommend this resort to anyone looking to get away from life for a few days!"

"Overall the vacation was good. We had requested a King, but we ended up with two doubles. They pushed them together, and truly you could not feel the crack. However it was a VERY large bed so we switched to a king room the next night. The beds were extremely hard as well as the pillows. Depending on who you booked with depends on what extras you get. Meaning bathrobes, slippers, etc.. I never smelled the smells that others were complaining about. The property is very large so it can take a minute to get to your room. The food is little to be desired. Dinner was OK, but I have had better food at other resorts. The upside is that I did not over indulge in the food so no weight gain:) All in all it was a good relaxing weekend. Would I want to go back, probably not, but for the price and a long weekend I would tell my friends it is a nice cheep quick get away. "

"I LOVED EVERY BIT OF THIS TRIP. It was very nice and I would return again with my kids next time. The staff was very nice and professional."

"This was a wonderful trip. The hotel was wonderful!!!! Clean, Friendly, Peaceful, and Entertaining. The food was great and service was wonderful... If you go you have to see Edgar in the Mexican Restaurant for a coffee... what an expierence. Would book this vacation again."

" Our trip to Ocean Turquesa.
Great place to vacation we would go back.
The staff were awesome."

"I LOVED IT. Everyone has the resort was SO nice. I would go back in a heartbeat.. There is only one thing I would change: Beer needs to be more accessible. With the resort being so big, there either needs to be more bars or beer stations or provide more beer in the mini fridges. "

"The staff was very good. We bought the privelege pkg and it was worth it. My husband and I do not eat much and only one of us drinks so we do not like all inclusive for that reason. The reason we went to an all inclusive was because we attended a wedding. We would not go back due to all inclusive. The resort was lovely. "

"I stayed at Ocean Turquesa 2 years ago and I wish I could take advantage of their special promo now being offered. The hotel was wonderful, and the food very good (even the buffets). The lobbies and common areas were sparkling clean. Check-in was a bit of a problem, because our room wasn't ready until around 4:30 and we arrived several hours earlier. Our luggage was held outside in an open area until after we were in our rooms, which was a concern to us. However, I would still go back because, overall, it was a blast! "

"Nice place to visit, we stayed there Spring 2010, some of the line ups to get reservations for the A La Cartes were long and you could only book on the day you wanted to go. Watch out for the timeshare run. They slip a card under your room door 'Inviting' you to join the Privilege and it ends up being a pressured timeshare sales pitch because as per Mexico law they only have one chance to hit you up for timeshare. Other wise the beach was glorious, food was good by All Inclusive standards, the adult beverages were bottom shelf unless you were 'Privileged'."

"If you get the chance to go, do it. Better tha most other hotels in Riviera Maya for the money. Great pools, great beach, food was decent, drinks were decent. For the price we paid, we would definitely book again. "

"Was there Sept. 3-8 2011, had a wonderful time. Hotel was at 60% capacity, (I asked out of curiosity at check out - turns out Sept is a great time to travel smaller amt of people per room ) and felt very spacious, was very clean, staff was wonderful and very attentive. I am bi-lingual so had no communication issues, but staff is multi-lingual had a server that spoke 4 languages. A wonderful relaxing value vacation, our party consisted of 34 y/o female (married) & 21 y/o single female (sister vacation) and this resort catered to each of of vacation preferences. "

"LOVED this place!! Best service I have ever had. The staff is very attentive all the time, rooms are clean (not perfect but very clean), scenery is amazing and the grounds are immaculate. There are several specialty restaurants and food and drink 24/7. You can have any cocktail under the sun (literally). You can even have a martini in the lobby bar. My husband and I will definitely go back. A very organized place for arranging excursions also. I miss it already and just got back yesterday. "

"My wife and I really enjoyed our stay.The staff were real friendly and alot of fun.There was always something to do.We thought the hotel was very clean,especially the bathrooms.The restaurants were pretty good and had alot of variety.The rooms were comfortable but weren't great,our hairdryer didn't work and the lock on our door didn't work,but the maintenance crew fixed it within 30min.I definitely would recomend this hotel and hope to return myself."

"We loved the Ocean Turquesa by H 10. We went there last year, we went again this year and God willing we will visit it again next year. All in the resort is good. Acomodations are great, the rooms are very clean. I saw the cleaning ladies washing the room's floors every day. The entretainment staff is great, they do a great job. The food crew, waiters, waitresses, bartenders, cooks, etc are great. It a a customer service driven place. We have so great memories. My 6 years old daughter enjoyed every minute of our vacation. My husband loves the place since it is are very family orinted place. One of the big highlights of the trip was the prehispanic show...it was amazing. We loved the chocolate night...my daughter loved the place by the kid's pool where the little ones paint a clay craft. The restaurants are awesone, the food is great. Big complements to the chefs! Thank you to Alejandra, Veronica, Luis, Victor, Oscar, Jorge, Lazaro, Hector, Erica, Roger, Johan and all of the people working for this resort we had a wonderful time. If you visit this hotel ask for a Mayan coffe....absolutely delicious. This was our fourth trip booked by bookit.com we love the website!"

"For being in college as a full time student in fall, spring and summer session, I loved coming here!! Even if I wasn't I would still love it!! This place is awesome and I hope to return next summer for 7 days instead of 5 days. Everyone there is so nice and so perfect! The best vacation spot I went to. I just got back 9 days ago and I wish I was still there!!"

"It was AMAZING!!! I had the greatest vacation, food, staff, accommodations....it was all top shelf...."

"Ocean turquesa is one of the best resorts by far. I've always been a budget traveler and have come to expect less when paying less. However Ocean Turquesa was no the case. super friendly staff, awesome amenities and lots of visually appealing scenery and surroundings. I would recommend this resort to any one looking for an affordable, luxury escape. My girlfriend and I enjoyed it so much, we plan on going every year in the spring. "

"I just came two days ago. I loved this Resort, it is beautiful and luxury place. It exceed our expectations, it is better than the photos shows. The rooms are big, I love the decoration. The resort has a lot of entertainment shows day and night. The architecture is different and modern. It has all in one. The Sensai it was the best restaurant, and the Villa Marina. This place is very relaxing. We didn't buy the privilege and we were okay, the only thing it was waiting for couple of minutes to enter in the theme restaurant, but we did not care. We enjoy our visit in Cancun, and definitively we will return to this resort. "

"We just returned from our stay at the Ocean Turquesa 0n 6/9/11.

For a Family vacation I think this was a great value.Overall the

food was okay but there was much to select from in the different

restaurants.The rooms were comfortable not great but who goes

on vacation to stay in the room.The Lobby area is very nice

and they kept the grounds in good shape.I was a little disappointed

in the beach area .Althought they kept cleaning the area there

was a lot of sea weed washed on shore due to the proximity to

the coral reef.The kids enjoyed getting smoothie and drinks

thank god it was all included in the price.They also liked Mikes

coffee shop which was very good.The hotel staff was great and

there was alot of activities around the pool and in the lobby for

guest to keep busy.Plenty to do outside the hotel.I would recommend

the catamaran trip to Isa Muejuerz,Xscaret and Explorer trips.Again

great value for families wouldn't be my first selection for a honeymoon

or couple getaway."

"Far exceeded my and my friends expectations. Extremely nice and helpful staff, beautiful resort, nightly activities, comfortable room; what else can you ask for? My only complaint was the drinks weren't strong enough but as long as you find a good bartender and/or waitress and stick with them, they'll look out for you. Still not a big deal though, moreso a personal preference. Great location as well. "

" Experience was exceptional! We booked this resort for our daughters wedding. Was a little nervous about coming so far, with so many family and friends coming from around the world. The wedding co-ordinators were fantastic, every detail was looked after, from makng sure the beach area was raked, to the wonderful dinner on the terrace. Thank you for giving our daughter and new son-in-law a memory they will soon not forget."

"We decided to take a much needed vacation last summer, and after much research and debate over which resort to go to, we finally decided on the Ocean Turquesa. What a great decision that was! We flew in on a Sunday, and were greeted by our hotel representative. When arriving at the hotel, we were welcomed by the staff and received much needed cocktails. The hotel was beautiful and spacious, and the rooms were nothing short of amazing. We were in the Privleged section of the hotel, so we had our own private beach and food court, and we utilized this many times per day. The rooms were kept nicely during our stay, and the staff accomodated our every need. The buffet was excellent. The food was delicious, and the service was great. The themed resturants were not as good, but probably because we didn't like what was offered, not becuase the quality was poor. The beach was very nice, and the pool was refreshing to go to after a long day at the beach. Nightly entertainment was okay, but was nothing spectacular. The bars were awesome, and we enjoyed the friendly bartenders and waiters. The only sour point was that our jacuzzi in our room didn't work, but this was minute compared to all the positive points this hotel has to offer. We had a blast, and will probably be returning soon!"

"First time to Mexico, had a great time and this hotel is good for relaxation. For first timers, our cell phone did not work so make sure you have a back up. At night the electricity shuts off if there is not movement in the room. Take extra money because we tried to take money out of ATM and it was 69.00 fee. Pay the extra money for the privilege part, if not you will pay for the net and be standing in line for the restaurants. We had a privilege beach, drinks, restaurant, pool and when we got there, got to check in on the privilege side with our name on it. Other than that the staff was great, the New Year`s Eve party was the best ever and the food was great. We plan on going back to take our daughters in 5 years. We did go snorkeling at the resort and loved it. We did not wait in any lines, we went right from the beach. We did take a taxi in to Cancun, but did not like it that we paid 80 dollars for a round trip, and it reminded me of New York, very busy."

"My fiance and I were booked at another H10 sister hotel that had to go under renovations at the time of our stay and we ended up getting transferred to Ocean Coral and Turquesa. The resort is beautiful, the staff is very friendly and hardworking and the food was good. The rooms were nice but I highly recommend requesting a dehumidfier. We jumped to the opportunity to experience the night-life in Cancun and a very romantic Surf & Turf dinner cruise. It was THE perfect vacation and we highly recommend to all of our friends. "

"My husband and I were there September 2010 for a week. It was the perfect vacation. We loved every minute and look forward to a return trip. "

"I travel often and have pretty high standards when it comes to my vacations and this place was the perfect experience. If you want the corny tourist trip- you can have it here. If you want the relaxing trip where you stay on the resort the whole time- this resort welcomes that as well! The food is good, the drinks are endless, the beach and grounds are breath taking, the massages are priced well and are great! The pictures you see on the site are 100% accurate- it is honestly that beautiful there. The rooms are a great size and the resort is easy to navigate. There seem to be a few comments on here about the staff but while I was here I was only ever greeted with a smile and a helping hand. The staff went out of their way to assist me any time I ever approached them. In fact, on my last day there my flight didn't leave until 10pm and check out is in the morning. When I checked out the staff kept my luggage, left on my all inclusive band, and told me that I should continue to enjoy the resort until my transporation came. So, I had breakfast, lunch, and dinner that day along with a few more beverages. I am already planning my next trip to Mexican and will be returning to this resort as I am in need of a relaxing week with butler service on the beach! :)"

"WOW - we had a great time - but 6 days were just not long enough! We were on a family vacation with our girls ages 12,17, and 19. We enjoyed the friendliness, and professionalism of all the staff - they treated us so well; they made sure you had a good time, and we felt so pampered. The entertainment staff of was amazing! Kudos to them for all their energy - Hotel management...they are a keeper! The bartenders also made wonderful non- alcoholic drinks for us, What a treat! Buy the time we left we felt sad to leave the friendships that had so easily begun...what a welcoming family. Management should be proud. We stayed in 2 Jr. ocean view rooms. Rooms were always cleaned well and comfortable, no concerns there. We enjoyed the restaurants also, the menus at the Italian, Mexican and Japanese were a little limited but not unreasonable. we found the buffet ones were good and always fresh also. We sure were spoiled with the fresh juiced fruits and vegetables If there are any improvements to be made perhaps a bit more details on the hotel amenities (including info about the dive-it shop and shuttles) and the week`s activities so we could plan a bit better. It was good that everyday the hotel had an activities list but that was only issued daily, It would have been more helpful for us if we knew in advance what was going on that week. Which brings me to another wonderful find -- the Dive-it staff. They are a local agency that offered trips and activities. We chose to snorkel and ride ATV's thru the Jungle. Both were great! The man we dealt with never gave us bad advise! First the ATV's, you must ask for the tour guide with a great sense of safety, humor and fun all rolled into one! As for the snorkeling, I have a frozen and painful ankle so I was not sure I would be able to do this. The staff was very considerate and understanding even helping me with the equipment, getting in and out of the water and on and off the boat. They seen it was a struggle at times and always kept a watchful eye on us as well as our children. We all had a great time and seen some amazing fish and coral...I think we may have even seen Nemo! The guide gave us great directions and told us about a great little restaurant that we will be back to again...El Tio's..if you want real Mexican food go there. I do also want to mention we have traveled in Mexico before and never found such helpful concierges and bellman, they were always very organized and prompt. They understood what you needed and gave you sound advise. They have a hard job, keeping things flowing well and they were very good at it. Thanks for a great time in the sand and the sun! It's Cold in Minnesota!"

"I traveled along with my cousin and 2 best friends to this resort in September. We were all blow away... went above and beyond our expectations! The pictures are a true view of the resort. The staff were so friendly and helpful and we were very impressed with the cleanliness! The food was super tasty! We bought a package for a boat ride to an island to snorkle and zipline.. which was great.. but we all agreed the next time we wouldnt even feel the need to leave the resort, except for shopping! We cant wait to go back!!"

"Staying at the Ocean Coral and Turquesa was my third visit to Cancun and definitely a step up from the previous places that I've stayed. Spending the extra money to be a Privilege guest is well worth it so you can make reservations at the AWESOME teppanyaki restaurant and have your own private beach and pool. If you are looking to hang out at the hotel and beach this is the place for you. It is too far to go into the downtown Cancun night life (at least a 45 min cab ride that cost $40, both ways!) If you do activities with the hotel, it is a cheaper way to get out and see Cancun - we tried to do our own little tour of Playa Bonita and after all the headache we decided that would be our last trip out all by ourselves. If you are hoping to go to the night life like Daddy Rock and what not, you should pick a hotel like the Royal Sunset - although you will not get the luxury at these hotels on the night life door step, you will have a lot of fun! Summary: This hotel was great and beautiful hotel, but if you are looking for fun and not relaxation- pick somewhere in Cancun. PS: Xcaret is worth the money-you could use 2 days to explore this place, and spend the extra buck for the lunch tickets...otherwise you will pay more when you're there!"

"This was a family vacation to celebrate our 15th anniversary with our two children. To begin, the minute we stepped foot in the lobby we were amazed with the architecture. It was BEAUTIFUL! Our first night we ate at Hacienda los Girasoles, the Mexican restaurant, it was delicious. We recommend the sopa de tortilla for soup. The service was excellent,for example,the waiter will place your napkin on your lap. There are four beautiful pools and two buffets with a front ocean view. All the drinks you want,mojitos,margaritas,pina colada,etc. However, the beach isn't all that and there are a lot of jellyfish, plus seaweed on the sand.The best restaurant is Sensai, the Japanese restaurant, they have a show of the chef cooking right in front of you and for this you have to make reservations. The rooms were nice,we had a partial view but the palm trees cover the ocean but we still had the garden view with the colorful flowers.Don't forget there is a Mayan show at the lobby every MONDAY, get good seats! At the theater they have a movies or shows. Furthermore, there is a club for your children called the Daisy club, right next to the kids pool. The resort is 5 minutes from the village of Puerto Morelos,friendly people. PLEASE try the crepes right in front of the privilege pool. (Add ice cream it's delicious!) Overall, the experience was amazing and relaxing! FIVE star rating for the service and friendly people! Authentic food! We miss this place!!!"

"We went in early November. We had a fabulous time. The resort is spectacular, food is pretty good, staff is hard working, and there are lots of activities, or if you choose, there is plenty of opportunity to just relax! Go snorkeling while you are there- you will be happy you did. Also we felt that our safety was their priority. We intend to come back next year. We loved it!"

"My husband and I went to Ocean Coral and Turquesa for our honeymoon in October of this year and we were beyond pleased with our experience. The staff was always friendly to us, and very accomodating to our needs. The rooms were beautiful and we were so happy the moment we walked in. There are many different restaurants to go to, as well as many different activities to do each night. The couples massage near the beach was to DIE for!



My only complaint would be the timeshare breakfast they had. We were under the impression it was a welcome breakfast to show us the grounds, answer questions, etc. By the time we realized what it actually was, it was too late to get out of it. They would not take no for an answer, kept asking us why we would not commit to it and were very rude to us when my husband and I said no MULTIPLE times. That was the only downer of the trip. Otherwise, very pleased with the experience and definitely want to go back again!

"

"I just come back from the best vacation I have so far. The hotel was amazing the food was great, the staff was very friendly and fun. My husband had the best experience (turtle nursery). The Japanese Restaurant was the best. We recommend to everyone to take The shopping tour very good and cheap, LOVE IT...!! "

"I just returned last night from Ocean Coral. Staff is extremely friendly and helpful. Mexican restaurant was my favorite. Don't like Italian and Japanese was OK, show food or regular food, but I would make reservation for the show where food is better. Drinks were good. Buffet was varied enough to satisfy many appetites. One disappointment is there is no fresh brewed decaffeinated,( just instant packets!) coffee. Be sure to see the Aztec and Maya show in the lobby. As for transportation to hotel, call American Transfers Cancun. After leaving airport look for them. Owner is Jose Hernandez. The ADO public bus accepts pesos only and you have to get a cab after bus. Just as cheap to use Tranfers. Good deal on doubles massages/treatments at hotel. Water somewhat cloudy but good."

"Well a had a great time w family, the food is great, the staff, the hotel in general was amazing , But the only thing that is not great a all is the humidity in the room , is like your are in the pool area , the floor is horrible wet and you have to put the AC freezing in order to get the room dry a little.Other than that was amazing."

"Had a BLAST! Great food, people, atmosphere! Cannot say enough about it. SAFE which is key these days. Everything was taken care of. I loved that this resort has many different vacation tracks. If you want to party - party on! If you want to relax - nothing disturbs you. The perfect getaway! "

"My boyfriend and I stayed at the Ocean Turquesa for labor day weekend. As soon as we walked in we were in love with it. Its better than the pictures! The staff is very friendly! The food is okay, the Japanese and Mexican restaurant are better than the others! The spa is marvelous. We are already planning another trip to this resort."

"Had a really great time at Ocean Coral. Had been worried as I read a few negative reviews, but ended up having a wonderful time! The place was nice, the staff was friendly! The food was so-so but, for the price we paid, was to be expected. Make sure that you book the show when you go to the Japanese restaurant, the food is pretty terrible if you don`t! Other than that, decent food. The breakfast buffet is pretty great! "

"The resort very was beautiful and clean, The staff were VERY friendly and helpful. The beach was also very beautiful and clean. Non motorized waster sports were fun and easy to access, not waiting. Food were delicious, especially the Sensai (Japanese cuisine) restaurant, reservation was easy to make. GREAT experience. I will definitely recommend this resort to friends. "

"Nice Place, but when you check in they take you next door, try to set you up for what they say is a special breakfast so they can tell you about membership,
(timeshare is what it is) the breakfast is the buffet, then they try to put the hard sell on you, over all we enjoyed our stay, they upgraded us to the (privileged) with ocean view room, thinking we would become members. If you stay here do
the upgrade is well worth the money, lots of extras, i would come here, due to location and hotel, area is good location, visit Puerto Morelos, it's a cool little town, Cancun is like Miami Beach and Play Del Carmen is getting to large also, we have been coming to Riviera Maya for over 20 yrs and this is the area to stay in, rent a car and enjoy your stay"

"We spent the greatest time on our honemoon! Stayed 8 days and nights and everything was absolutely top notch!! Great friendly service staff, clean and confortable rooms and the food was great!! I would definitely come back and stay here next time I come to Cancun"

"Great property with amazing views as soon as you check in you feel the cool breeze off the ocean sweeping through the lobby. Very nice property over all. Nice beach. SUPER friendly staff. Food was decent plenty of dining options available."