"The staff at the Oasis Cancun was wonderful. Outdoors the beach,pool and grounds were beautiful.

The hotel was full of '20 'year olds that were very loud and drunk into the early am.

The room was awful!!!! The shower was clogged so spray was minimal. no amenities as far as a clock in the room, no refridgerator,the picture shows a bedside lamp....non existant..Our room leaked soaking some of our shoes, we called front desk and they sent someone who said ' ill let them know'..never heard back.

The advertisement states use of all the restaurants which is not true, there were quite a few not included on the information given to us that we could use!!"

"MInus a few personal bumps we had the resort was GREAT this was my first time anywhere tropical and i couldnt have been happier- weather was good food was good after 10days there tho you start getting tired of the same buffet style but food was above expectations



Definitley a party/younger atmosphere! staff were helpful and friendly with the exception of a few bar tenders that looked like this was by far the worst place on earth- rooms were great awesome view! public washrooms out by the pool area were nasty a couple days we were there but other than that





LOVED EVERY MINUTE- Can't wait to go back!"

"was good"

"I was very disappointed with the poor service at this resort, the place is run down, dirty, food was terrible. Staff was not friendly or helpful. Upon arrival we had to find our way to our room and then wait for over an hour to get our luggage delivered from the lobby, the phone didnt work so i had to go back downstairs to get help. Had to practically beg for the one bottle of water they give you per day, and good luck if you need an extra pillow or towels. They don't tell you until you arrive that you have to pay a fee for a key to the safe. You are not allowed to eat in the restraunt at the grand oasis. There is wifi but you have to pay for that and use their computers in the lower level of the grand oasis. I feel there was a great mos representation by this resort and think that Bookit.com should drop them from their list of places to stay. My experience with Bookit.com and best day travel were both positive and I will use them again, but stay away from Oasis Cancun!"

"This was by far the worse hotel( grand oasis in cancun) I ever stayed in.....
The room omg you ask for more towel it takes them hours to come, they clean the rooms late,no hot water, I have nothing good to say about the rooms.. No sign of fresh paint.... so guess what I got paint all over the back of my pants ...they didn't care....the service was blah...the restaurant staff didn't speek English ....
At the beach you are bugged all the time to by stuff....
WILL NEVER RETURNED TO THAT HOTEL?????"

"This by far was the worst experience i have ever had . The food at the resort was terrible only ate yogurt fruit and ice cream.i lost 6 pounds on a weeks vacation and it was not the water. The rooms were dirty had to have housekeeping clean room again once checked in . The staff was not friendly . The only thing I can not complain about were the beaches.If you wanted to eat in a restaraunt on the resort they do not take reservations ,therefor you waited in line like cattle for approx 1 1/2 hrs before being seated."

"We checked into hotel at 2:45 and after 4 attempts and 7 hours our 2nd room of 2 was finally cleaned and ready to go. The rooms were sub standard with old and leaky bathroom fixtures. The food was horrible and the restaurant choices limited since we had not paid for the 'Grand' builing. The drinks were watered down and entertainment was limited. Staff were friendly and nice and although housekeeping took forever to get the room ready the first night was efficient thereafter. Bottled water was not available and many things promised to be included in the 'all inclusive' were not. This was our second time in Cancun and we certainly dissapointed when our experience was not what we expected compared to the first one. I would highly recommend Cancun as a vacation spot but just not at this hotel. We will return in February for another week stay since the vacation spot is beautiful but will definitely never stay at Oasis again."

"1. It took us 5 hours to get the room.
2. When we go to the room the key was not working.
3. They reset the key and was still not working.
4. They brought some machines and tools to open the door and replace battery for
the key machine of the door.
5. We waited for at least an hour outside the room.
6. We begged for new rooms but they kept saying no rooms available.
7. We asked if they can compensate in anyways, they said they can't do anything.
8. Later they said they will give us a suite as an upgrade. But it was not a suite room. Room # 3215. Two adults guys had to share the same bed. By that time we were just tired of complaining and gave up hope.
9. We also begged them to call the supervisor at the reception so that we could ask for some kind of compensation, but they said supervisor is busy and can't see any one. R U KIDDING ME! What about customer satisfaction???????????????????????????????????
I have traveled to over dozen countries but never had this bad of an experience.

Was very disappointed!!!
"

"Wonderful"

"Our stay at the oasis was a bad experience. We got money stolen from a hidden spot from the maids and the managers did nothing!! Our towels got stolen and the building kept leaking everywhere. It was so bad we had to switch rooms twice. Even part of the ceiling fell off. The pool and ocean area were very nice but not happy with the facility of staff'. I will go back to Mexico but will NOT stay A the oasis!"

"The only disappointment was that the roome were being painted and the workers were extremely loud. we woke up every mirning at 7am to alot of noise. by evening we were so tired that we couldnt do anything and wound up in bed only to wake to the awful clattering!"

"This was the best vacation EVER. The staff was very attentive of their guests, very helpful and friendly. There are fantastic tours available in which you have plenty to choose from, varies from romance to family fun or a good time with friends. The hotel was fabulous, the pools, the buffets, the entertainment etc. Thank you everyone at Oasis for making my short vacation everything that I hoped it to be. It was so much fun and i will be booking a flight back there soon (I HOPE). This was just perfect. If anyone has to pick a place to vacation, do pick this one. It will surely be a great time."

"This was the second time we stayed at the Oasis Cancun, love it! The people are so friendly and the room was amazing! Love the pool and the beach!"

"Beautiful experience. I like oasis cancun. I hope to be soon with all my family. Thanks oasis cancun."

"I was a little afraid of this place after reading many reviews, but Cancun is beautiful and everyone was very friendly, and the resorts pools and beach were gorgeous. The hotel is very nice for the price. The 3 pool bars were a lot of fun with very personable bartenders and we met so many nice people. The food isn't the best, but again for the price, it was fine. This time of year is very quiet down there, which was fine for us older folks that just wanted to relax. I wouldn't go near the place during spring break. Don't let the bad reviews stop you from taking a very affordable vacation. "

"My Husband and I just returned from the Oasis for our one year wedding anniversary yesterday. Overall it was a nice resort and great for the price. The food is ok, not bad and not great. Only the rooms and the bathrooms within the resort are air-conditioned; the lobby and restaurants are NOT. However, there was a decent breeze to where it wasn't a big deal. The staff was all very friendly and helpful, be sure to tip them! The Oasis and The Grand Oasis are the same resort, and the only difference is that the Grand Oasis guests have more restaurants to choice from and a lounge with internet access. Note, you do have to wear wristbands! The evening shows and entertainment was not great, but during the day the staff tries to keep people involved with pool and beach activities. Not particualrly a resort that I'd recommend for families with kids or couples looking for romance. Since it's in downtown Cancun there's a lot of single, party-people. Very nice beach and beautiful, huge pools. Plenty of lounge chairs and cabannas. Again, overall it was a good resort for the money and I would go again."

"This was not our first time to Oasis Cancun, however this was the most relaxing, quiet time. The resort was at low capacity, but we felt it gave us more individualized attention. Throughout our stay we received wonderful, friendly service. The rooms, pool areas, and grounds were clean and well attended. The nighttime entertainment was ok, Casino night was our favorite, and highly recccomended. All of our meals at the restaurants were pleasant, with extra special touches. (Mayan Coffee service, live mariachi band) Our favorite meal was at the Sushi place, not only for the food, but the ambiance and atmosphere.

Like a previous reviewer mentioned, one of the highlights of our trip was the opportunity to release the baby sea turtles into the sea. This was truly a memorable experience that I felt added alot of value to our trip.

We would definitely return to the Oasis Cancun."

"the beach was full of seaweed

the rooms were not comfortable

the food was not very good

the towels were scratchy



the staff was friendly and the pool was clean

"

"My daughter and I went on our annual vacation and decided on Cancun, this was a first for both. We loved it, we had such a great time. The food was amazing, the service in the restaurants was incredible. The best part was no reservation was required at the restaurants, we were able to walk in and we were greeted with open arms. The rooms were average, but it didn't bother us since we spent very little time there. My daughter and I plan on going back next year. Thanks Bookit for making this experience a memorable one!!!!!!"

"The food and service of all the restaurant are excellent, check the Brasilian restaurant first. The top floor (5th floor) rooms are better than the lower floors but at the same time the roof sky lights have some water leaks and can be a slip hazard.

The house keeping is excellent and the shows are average. All the staff is excellent with the exception of the front desk. If you are looking for good tours prices and serice, do not use Best Day company. "

"We spent 7 days at Oasis Cancun, and from day one, everything was perfect. The service, the people everybody was ready for anything or everything you need.

The food was great, the pool incredible, and the beach. I have no words.

We were lucky to be there when the sea turtles came out to lay their eggs and being able to put the newborns into the ocean one by one in our children's hands. That alone made the trip out of this world, for us and our kids.

The whole experience was amazing. I like the fact that I was able to spend time with my family, this is not a place where you sign your kids in and forget about them for the whole day, instead it's very family oriented. Love it! Planning to go back for sure, Thank you to all staff at Oasis Cancun, you made our trip even more spectacular.

"

"It was my first time in Cancun and I stayed here last march for 7nights. the food was great and the drinks.I had so much fun on this trip."

"It was my first time in Cancun and I stayed here last march for 4 nights. For the price it was very nice. Great location to walk to places. Good food and the drinks were incredible. Tip the staff and they will make sure you`re not empty. My only problem was that the air-conditioning wasn`t quite cold enough for me."