"The positive food was very good, grounds were clean, staff was friendly.
The negatives no reservations at restaurants means up to 1 1/2 hour wait , rooms were in fair condition with very little water pressure on the 3rd floor, bartenders at pool bar cater to the tips and young ladies, pool was so cold that only kids were using it, I go on 4 to 5 trips per year and have traveled all around the Caribean but won't be rushing back to this Resort. sorry"

"I requested oceanview but wasn't. I went to cancun 3 times this year. The last time I went there happened the same thing. I talked to front desk that Bookit.com gave me free upgrade. I was told 'only if rooms are available'. This time, I didn't even ask them.

The night show was less exciting than Princess but as usual, staffs and services are excellent. I didn't like Best Day agent. We had quite few problem which made me decide I will never use Best day agency.

I enjoyed the stay. I love cancun and I would love going back to sapphire."

"WOW! that's what we were constantly saying when we arrived and throughout our visit. The people were very friendly and helpful. The room was clean, and beautiful. The beach was beatiful and well cared for. The FOOD was outstanding, although if you're a sushi lover I wouldn't bother with the Japanese restaurant (the Lemongrass). It wasn't very fresh. Even the buffets were outstanding. The juices, the fruit, the breads, everything was SO good! They also have evening entertainment which was actually very good. They even bring in local merchants and put on a market night each week. You really don't have to leave the resort, even if you're there for a 5 or 7 days. It's so relaxing. Drinks are all included and they make the best Margueritas (or so my wife tells me). I would highly recommend this place to anyone - family or couple."

"Our first time in Cancun. We chose this hotel because of the facilities and the pictures looked great. The food was good and the staff was impeccable the entire time we were there, until we met the bell hop/valet on check out, he was rude.We had out entire 5 days planned out right down to the spa and gym. On the day my wife and I were to go to the spa (and later we had a romantic dinner on the beach planned) we find out that the actual spa facilities won't be ready till December and that the services like facials and massage were being done temporarily out of different rooms in the resort! That was a turn off and we were upset that our plans were ruined and no one told us that this was the situation especially since the selling point was the $400 vouchers which we never used. We also found out on our own that the gym was not going to be ready till December and they had some equipment setup in an outdoor facility, again no one told us. We had planned one night at the nightclub in the hotel. When we got there we observed curtains and old furniture and carpet in total disrepair, very depressing for an otherwise pretty resort, needless to say we ran out of there. In summary the highlight of our experience was the very friendly staff, but key people dropped the ball."

"Overall the week was good. weather, food was better than most All Inclusives. I didn't see any value with the preferred. Beach area was self serve. needed to be in you 20's to get service.
Preferred pool was nice but needed to greece the palm to get service.
Lots of options for upgrades even if you paid for 'Preferred'."

"Had a wonderful time, place and food were great. Staff was most friendly and efficent. The only scary part was the road leading up to the resort, thought I made a big mistake. I had a great stay and would return in a heart beat. Love! - Love! - Love!"

"I would so go there again it was sooooooo awesome I loved it "

"The resort shows on its site 5 restaurants night club and pool activities only 2 restaurants were open and we had an hour wait to eat!!! The night club was only opened because we had a group of 18 and pleaded with management..The big pool activities consisted of a bingo game,food was awful ordered a lobster tail one night for 26.00 than upon checkout was told there is also an 8.00 service fee!!!!!!! Would never ever stay here again and would never reccomend this resort to anyone!!!!"

"'Sappire resort was amazing from the time we stepped foot on the premises. Wonderful views of the atlantic to the amazing staff that brought exceptional service. Truly a great experience'"

"Overall a fantastic resort, so close to the Cancun airport. I was very impressed by the friendliness of the staff - they seem very sincere, efficient and truly pleasant and funny. The buffet food was good enough. I recommend the teppanyaki place as well as the Mediterranean restaurant. The mexican restaurant is a bit forgetfully. The view is nice at the Grill restaurant but i am not sure about the food. We also crashed the Preferred beach area and bar, which is right downstairs by where we stayed apt 307. We loved the ambiance at the resort and will definitely return.

p.s. the Coco Cafe is also wonderful. "

"Great value! The food was good! I would recommend the Japenese restuarant on the Habachi side. THe other side no airconditioning so it is very Humid. THe Bluewater grill had great lobster tail! Cost 26.00 with 10.00 coupon get it for 16.00 great value. Buffet area was good have different themes each night food, Italian night etc. I would not go to Mexico during a Mexican Holiday. Pleae take note they have specials on the weekends to the locals there was two bus loads that came in. The atmosphere change it was hard to get food, food would run out, You had to race to serve yourself otherwise food be gone even though would refill later. The entertianment at the pool was nice. The staff does a great job. Make sure you reserve a Cabana the day before if you perfer. Ivan was great customer service guy! Walking around making srue you are ok! The Perferred Club Lounge was nice to have to check in and use the facility. I brought two children 5 and 7 they could do there homework for an hour in the Preferred Lounge. I use the private babysitting service. Her name is Lizbeth she was awesome! I felt great leaving my kids. We did not get to use the private pool area because of the kids. That was ok because we enjoyed the music in the big pool area more entertaining. I would just suggest the staff keep up with the public restrooms area and check every hour with almost 100% capacity during Mexican Holiday. I felt I was in third world country bathroom environment since each stall has a trash can you do not want to imagine the smell. Sunday came and the hotel felt back to normal. Tranquility! "

"This was a very beautiful resort. Over all, I'd recommend this resort to anyone and at the same time, I will probably choose a different resort for my second stay just for the fact of experiencing something different. Dinner options were plentiful and breakfast was just perfect. The only con would be that lunch was very limited with options but other than that, it was a perfect stay. I'd recommend this to a friend. "

"clean, good value, good service. entertainment weak. food and beverage great. room was keep very clean"

"My husband and I haave been all over the world, cruises, top hotels. and land trips. We can't wait to go back. We would rate the trip to Cancun as a 5*. It was a wonderful trip. we were catered to more than any trip and every need was met. We have no complaints. Iff you want the utmost in resorts, book it now and taste a little bit of Heaven."

"We thoroughly enjoyed our stay here at Now Sapphire. Great room, great service, great people. Only thing they could improve on would be the restaurant choices of food. Rest, the bar, pool, beach were great!! Thanks to the staff for making our stay enjoyable."

"This is my first time leaving a review for vacations. I want to say that I had a wonderful time. The staff was great from the time we arrived to the time we departed. We got to know some of the staff as well and they remembered our names. I have told my friends and family about the Now Sapphire. I will be coming back to this Resort and Spa. "

"It was a great value overall. A few things I would remember to bring:

1. Walkie Talkies - saves you from cell phone usage and the resort is large so it's a great way to keep in touch

2. Thermal Cups - like you would use for travel coffee. The sun is hot and they are great for keeping your drink cold.

3. Inflatable floatie - the hotel provides some floating mats, but there isn't nearly enough to go around, so i would invest in a few to bring. Maybe something that packs easily and deflates to bring home or something that is cheap enough to 'donate'.

Overall, a great value. The food was suffiicent...not 5 star but good enough. The beach was beautiful and the staff were awesome. This was our first all inclusive and we would stay here again!

"

"Had the best time.The staff was wonderful.Food was good,room's are very clean...Can't think of a negative thing to say.We will return."

"We loved EVERYTHING about this resort. The staff was amazing and unbelievably friendly. I was so sad to leave and can't wait to go back again."

"We stayed for a week in May 2009. Everything was perfect. Had no complaints. Absolutely would return!"

"We traveled to the Paradisus with a group and we had such a great time! The food was terrific! The staff was so friendly! They were a little understaffed during our trip. We did opt for the royal service and the private pool alone was worth it! But the butler started on the same day that we arrived. So, we didn't get much out of that! But he was very nice and my husband and I didn't need much from him anyway because we could eat at whichever place we wanted without reservataions. Everyone was so accommodating! We loved this place and hope to return soon! We are in need of a mango tango soon! "

"We went the third week in May of 2010 and had an exceptional time. The staff and food were amazing. They made everyone feel special and went out of their way to see you were having a great time, making sure your excursions went well and if not, seeing how they could make them better. We would go again in a heartbeat!"

"Wow!! I could not have asked for a better time. The service was top-notch. The staff were very friendly, attentive, and aimed to please. They treated us like royalty. The beach, the activities, everything was awesome! And, the food, it was amazing! Also, the resort was beautiful. I cannot wait to come back again. If I had anything negative to say, it would be the golf. I was told I would get a complimentary round..the 'complimentary' round cost me over $150.00, ouch! But, that wasn't a big deal at all. I would recommend this place to anyone if they want to have a great time!"