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Mía Cancún

Cancun, Quintana Roo, Mexico (CUN)

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Hotel Specials
Hotel + Flight from
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Package Specials
Based on 1565 reviews
Room & Rates
Standard Room

Standard Room

1 king bed or 1 queen bed
Balcony/patio with sea views

Entertainment - LCD television with premium channels
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
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Family 1 Bedroom Junior Suite

Family 1 Bedroom Junior Suite

1 king and 1 sofa bed
Balcony/patio with sea views

Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
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Family room

Family room

1 king bed or 1 queen bed
Features a private balcony/patio

Entertainment - Premium channels
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
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Three Bedroom Suite

1 king bed or 2 double beds
Features a private balcony/patio

Entertainment - Premium channels
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
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Family 2 Bedroom Master Suite

Family 2 Bedroom Master Suite

1 king, 2 double, and 1 sofa bed
Balcony/patio with sea views

Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Studio, Kitchenette

1 king and 1 sofa bed
Features a private balcony/patio

Entertainment - Premium channels
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
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Honeymoon Suite

Honeymoon Suite

1 king bed
Features a private balcony/patio

Entertainment - Premium channels
Food & Drink - Refrigerator, minibar, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details
Mía Cancún
Blvd Kukulcan Km 11.5 Zona Hotelera, Cancun, Mexico 77500

Rooms
Make yourself at home in one of the 27 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies or patios. Cable television is provided for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional features at this resort include complimentary wireless Internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Dining
Grab a bite to eat at the resort's beachfront restaurant, where you can enjoy drinks at a bar, take in a pool view, and even dine alfresco (weather permitting). You can also stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary breakfast is included.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.

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Know Before You Go

  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

AMENITIES:
  • 24-Hour Front Desk
  • Concierge Desk
  • Free Breakfast
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
  • Room Service
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1565 reviews
from Budapest, Hungary
Submitted on 26-05-2016
My NYC room remembered to the old times, about 80's Balaton (The Europe's biggest lake in Hungary) Hotel. The room needs massive refurbishment I couldn't turn adjust the air conditioner. The fridge far so loud I had to plug off. I could only see the facade of the next hotel, that was little bit disappointed by next to the sea. The breakfast was OK nothing fancy besides the hotel located there were no seafood at all not even for dinner. The stuff was super lovely and helpful specially the guy... Read more
from
Submitted on 26-05-2016
We traveled with three adults for 8 days. The beaches, the location, the food, the service were great. Eddy, Victor, Soloman and so many others that served us at the restaurants were just fantastic. The bartenders, front staff were all very nice. The facilities are very clean. Love that we still ate restaurant style with a new menu every night with the all inclusive. There is one downside, though. Even though the balcony view was fantastic, the room we stayed in was really old and outdate... Read more
from montreal
Submitted on 26-05-2016
We really enjoyed our stay at NYX hotel! NYX is a great hotel if you're looking for no-frills, low key relaxing by the pool/ beach with delicious food! We really enjoyed the tranquility of the day time (no loud music or entertainment) because it allowed us to chill, nap and read :) NYX doesn't have its own night club however it is in prime location on the hotel strip so transport to the party area is super easy. My friend and I went out a couple nights and were able to walk to the clubs in 20 m... Read more
from
Submitted on 27-05-2016
Lovely breakfast and staff. Late check out 3pm offered/available (upon TripAdvisor review). Given master suite despite standard room booking. Clean & nice room. Had a cold shower though. Beautiful views ocean front. Beach is clean. Service is polite and friendly. Would recommend!!
from
Submitted on 01-06-2016
Great place to visit with family small children and teenagers! I will most certainly visit again!Great place to visit with family small children and teenagers! I will most certainly visit again! Eddy ... the server at the deck restaurant was fabulous! EVERY attendant...worker...waiter...server were superb...the water is crystal clear with a hint of teal blue. I WILL MOST DEFINITELY VISIT NYX IN THE FUTURE!
from Vancouver, Canada
Submitted on 02-06-2016
We stayed in NYX May 19-29. Very nice hotel. Staff is very polite and helpful. Check in and check out was very fast and easy. Rooms are clean and bright. We didn't have all inclusive, only breakfast, cannot tell anything about dinners or drinks. But breakfasts were very tasty. Very convenient location, close to La Isla shopping mall, bus stop. Beach is gorgeous (as it's everywhere in Cancun). The only concern is that our neighbours were very noisy and we heard them for the hole night. I under... Read more
from Overland Park, Kansas, USA
Submitted on 03-06-2016
This hotel is an adorable small property on a perfect stretch of beach in the heart of the hotel zone. Do not expect tons of activities or non stop action. I took my 2 sons, ages 11 and 13 to this hotel from May 21-26th 2016. We had a Master Suite and it was perfect for us with an enormous large ocean front balcony that overlooked the pool and ocean. The room was very comfortable, not fancy. The bathroom was large and had everything we needed. I felt very safe with my 2 children being able... Read more
from Saint Louis, Missouri
Submitted on 07-06-2016
The new owners have been making such nice improvements. We own a timeshare here and come every other year. This time we stayed in one of the rooms that have been redone (they are still working on some of the rooms). It was very nice and spacious. We are happy with all of the changes. We do not buy the all inclusive meal plan because there are many different restaurants around the area that we like to visit too. We did do the dinners at the beach a few nights. It is such a beautiful setting a... Read more
from Houston, Texas
Submitted on 07-06-2016
This isn't one of those all inclusive deals that abound in Cancun but I'm never going to eat $400 worth of food a day and the drinks at the all inclusive places I've stayed in the past have been cheap liquor. NYX is located in the same hotel zone and shares the same beach with hotels priced 6 times as much. The rooms are decent. Our first room had an odor in the bathroom and the shower didn't drain. We contacted the front desk and they moved us to another room the next day. The food was very... Read more
from Sherbrooke, Canada
Submitted on 25-06-2016
My husband and me had a wonderfull time. The waiters Eddy and Solomon were special also the personnal every where in the hotel offer a service ++++++. The room Master suite renovated side had a magnific view on the ocean with a big balcony and patio doo. Roberto the manager make sure that we have everthing we need. He's such a gentleman always ready to do a special for you. The food was excellent!!! Thank you to the staff for the good services!!!!
from Melbourne, Australia
Submitted on 29-06-2016
We absolutely loved our stay at NYX in fact we cancelled our stay at playa del Carmen to stay here longer! A huge shout out to eddy who made our mornings with such great service during breakfast! Eliseo who was so so hopefully with transport/general information and carrying our bags up several flights of stairs. And lastly daniel for his service whilst we relaxed all day on the beach. Thanks NYX although Australia is a long way away we will be back!
from Aarau, Switzerland
Submitted on 29-06-2016
would be a great place - nice location and spectacular beach booking.com promised room with view and balcony and balcony. this was not the case. we got a new renovated nice room but also a noisy night. a generator was making noise the whole night. drinks ok, first dish and dessert buffet very good. main dish mediocre. conclusion: over priced - service attitude on front desk insufficient
from Sacramento, California
Submitted on 29-06-2016
Overall experience was great. The Junior Suite with ocean view was awesome, air conditioner worked great.Beautiful location. Food was great, live music every nite. All the staff was outstanding and so friendly. Alvarro, Eddy, Edgar, Gimmer , and Gonzalo the pool activitiy guy was awesome. They had fun activities every day in the pool area, fun for all ages. I won a couple prizes. My only complaint was that there was no elevator. We were on the 3rd floor and it was difficult with my bad knee. The... Read more
from
Submitted on 03-07-2016
My best friend and I were in need of a relaxing vacation. The moment we arrived we were greeted with fresh squeezed pineapple juice and shown around luxurious hotel. Everything was well worth the price and the service was impeccable. From pool games to dinning service, the employees made our stay as stress free. Shout to Eduardo in dinning! The food was amazing but his service was commendable. We highly recommend this hotel to anyone who wants the full package. It was an unforgettable experience... Read more
from Plano, Texas
Submitted on 05-07-2016
PROS: Pricing is great specially for all-inclusive. Also, the staff is wonderful: Solomon, Eduardo Franco are both exceptional and provided great service during breakfast/lunch/dinner. These are the folks that you hope to see every time you visit. Gimmer who handles the pool bar is great as well and takes wonderful care of your beverage needs without even asking. Beach is beautiful and nice large area which feels open and not crowded like the hotels that are adjacent. In addition, the beach... Read more
from Calgary, Canada
Submitted on 05-07-2016
Nothing but good things to say about this resort! We paid for the all-inclusive package and the food was absolutely outstanding, the staff went above and beyond to meet our needs, and the beach was well kept. I traveled with a group of 11 and all five rooms in the main tower were nice! One room that we received was a handy cap room which flooded when shower was used more then one time but the staff dealt with it right away. Overall this hotel far surpassed our expectations and I would recommen... Read more
from Columbus, Ohio
Submitted on 07-07-2016
the accommodations were nice and clean. Four of my sorority sisters booked this resort with a travel agent. It was a first time at an all inclusive for me. We had a difficult time getting around the resort because one was on crutches. The architecture is tiered with elevators, but many stairs and steep slopes. You will get a work out from this alone. The staff was very friendly and met our needs. The dining accommodations have made look differently at the booking for our next trip to Punta Cana.... Read more
from Petawawa, Canada
Submitted on 10-07-2016
We were traveling as a group of six women from Canada. We booked it as an all inclusive vacation through Air Canada Vacations. It was excellent value for the price we paid. The food was excellent and the service outstanding. A big shout out to Barbra at the front desk and Eduardo, Eddy & Victor who made our dining experiences most enjoyable! The accommodations were spacious and clean. There was live music at dinner each evening. The only suggestion I would make is that there needs to be m... Read more
from
Submitted on 12-07-2016
After just finishing nursing school and with a few weeks of unemployment before our registered nurse jobs began, my friend and I, on a whim, decided to go to Cancun. She had been to an all-inclusive resort in Cancun before (not Nyx and more money) and didn't really have the best experience. I had never been to a resort, much less one out of the States. After researching a bit, we decided upon Nyx because of its affordability and decent reviews - we were not disappointed. Location: The hotel is ... Read more
from Sturgeon Falls
Submitted on 12-07-2016
Just returned from Hotel NYX in beautiful Cancun. We were a group of six women, two in each room. Upon arrival, my friend and I decided to upgrade to a Master Suite, thanks to Barbara, even though there was nothing wrong with our first room. We enjoyed a spacious suite that overlooked the pool and ocean. The room was very clean, spacious and well air-conditioned with a large balcony.I really enjoyed the room. The food was excellent. Every meal was great. Breakfast consisted of a buffet with cho... Read more
from Reston, Virginia
Submitted on 15-07-2016
NYX had a non-all-inclusive option which we were looking for and is getting harder to find in Cancun. We had a huge one-bedroom suite. The balcony view was stellar and I normally expect double the price for it. It overlooked the pool and the Caribbean (we may have had the unit that the promo shot was taken from). We were a little scared by reviewers commenting on the construction but although we saw signs of construction we never heard it or saw it actively going on and nothing was in a state of... Read more
from
Submitted on 15-07-2016
I stayed for 5 nights. This hotel is older and has been updated. The pics online look different though. Not quite as nice. The area by the beach is great though. They have lots of chairs and a lot are with the covered tiki hut style. I did not see this at other hotels much. They just had umbrellas. The whole place was clean. I had an updated room. I was to have a Jr. Suite ocean view. I am jot sure about the suite part. I had no sofa as I expected in my room. It was clean. I was no... Read more
from
Submitted on 19-07-2016
We booked our stay through Orbitz at this hotel for 4 days. We did a lot of research and saw that Nyx has very positive reviews from previous travelers,  we trusted those so we decided to stay here for our vacation. BIG DISAPPOINMENT. First, we traveled with an infant, 5 months old, and we're assigned at the building WITHOUT an elevator. We had stroller and car seat for him and it's a huge trouble for us going up and down those stairs. Secondly,  this room faced the street and the lagoon and t... Read more
from
Submitted on 19-07-2016
Went to this beautiful European little cozy hotel with my husband and two kids! Love the hotel decor and set up! We loved how the restaurant was situated on the beach we had amazing service expect one one time but things so happen! Managers are great! Only thing that was annoying was the bar closes at 11 or 12 can't remember but yet a bunch of hot Latina girls show up yet the bar opens and only caters to them hmm really unfair I must say they did this whole week we stayed here! Other than that g... Read more
from
Submitted on 19-07-2016
AMAZING HOTEL! It is filled with incredible people who are super friendly and nice! All the workers there from the house keeping staff, to the bartenders, servers, chefs, and entertainer Carlos are great and positive people to be around on vacation. The pool and beach are beautiful ! And the hotel is always kept clean and sparkling! Now lets get to the food part!!! Such amazing food. The chefs are super creative in their delicious creations for the buffet, who knew guacamole could go with so ma... Read more
from
Submitted on 21-07-2016
I recently stayed at the NYX for a week with a group of friends. The staff was extremely accommodating, especially Victor, a waiter who was very friendly and worked so hard to make all of our meals special.
from Mandal, Norway
Submitted on 22-07-2016
This is certainly a nice hotel! You're welcomed by a amazingly large reception, with modern furniture and cool colors. There are different pools and bathtubs, and a cute bar by the pool. The breakfast is not too big, but there was lots of great food. What makes this hotel truly amazing for the price is the beach which is just wonderful. If you get hungry while at the beach you can either order food down to your sunbed or walk 200 meters to the beach restaurant. Very good food! The rooms were in... Read more
from
Submitted on 06-09-2016
I've stayed here a few times now and I keep coming back to this one spot when they have availability. The new tower rooms are great with a spectacular ocean view. The 2 people that stand out there are Tina Garcia amazing and Carlos. Staying again Dec 2016!!
from Las Vegas
Submitted on 07-09-2016
Loved my 6 day stay in the Junior Suite at Hotel NYX. The hotel is a smaller hotel in the hotel zone, and I enjoyed the more intimate and cozy feel. Jimmy showed us to our room after we checked in, he was so friendly, helpful and seemed genuinely excited to show us around. The room was like a dream...huge, modern, clean and the balcony was the entire length of the room and wrapping around the side. The views of the ocean and pool were better than a photo-shopped picture! There was a safe, refrig... Read more
from
Submitted on 10-09-2016
We stayed stayed at NYX for a week. The best part about this hotel is it's very close to the beach, just a short walk away. Also when going on excursions this hotel is really good for shuttle pick ups because it's so closely locations to everything. The morning breakfast is really good and the outside pool bar is also nice with an awesome bartender & affordable drinks. I plan on visiting Cancun again and I would stay at NYX again too.
from Kansas City MO
Submitted on 14-09-2016
We stayed in May, 2016. We got a room that was totally remodeled and the view was fantastic. We have been going to this hotel since it opened as the Avalon Grand. The new owners have made a lot of improvements. The beach area has palapas and they have put lawn chairs on the beach and planted palm tree's. A new outdoor deck with food and drinks and the pool bar is open. Very nice improvements. People are all very friendly. Our home away from home.
from Beulah, North Dakota
Submitted on 21-09-2016
This is our second visit. We found this place while looking for a place to stay for a dental vacation. Everyone is so friendly, professional, happy, helpful. Everything is kept so clean. Would recommend The NYX Cancun to all of our family and friends.
from
Submitted on 21-09-2016
Excellent staff at the NYX....Tony, Cancuns Best waiter, Tina...takes care of all the details, Errasto,Eleseio, Jimmy Reyes, And Arturo, best bellman anywhere...great beach, had 3 massages....great.... Great Vacation to all at the NYX who made it possible!!!
from
Submitted on 21-09-2016
Tony is the Best waiter! He knows who we are, he is entertaining, very hard worker!!! Super nice guy!! Tina does a great job for us! Any questions we have Tina answers, she helps us out with all kinds of things!! Tina is a very nice lady. Mercedes is the Best housekeeper, wish she was cleaning our room this year!
from
Submitted on 22-09-2016
Good atention. Very good food. The only thing it's the upstairs but you do exercise. A very good hotel I would come back. It has a beautiful view of the Caribbean and from Cancun Center! Was a incredible experience.
from
Submitted on 25-09-2016
Just returned home from our stay at NYX!!!! Kudos to the entire staff!!! Celebrated my birthday, and had a blessed day with family and friends!!!! Tina Garcia is truly a special person and has a place in my heart!!! The bellmen, Artoro, Jimmy Rais, Elisio, and Errasto, hats off for the hard work you do!!!! The staff at the restaurants, Hector, Tony, Edwardo, Fastinio and entire staff made sure our dining experience was excellent and needs were met! The spa staff, Jacquline, Jose, Ernie, excellen... Read more
from Atlanta, Georgia
Submitted on 26-09-2016
Have been coming to this condo/hotel for 10 years. Each time it gets better. Great food, wonderful service, helpful staff, but most of all a relaxing experience. We ate dinner on the beach each night and rested under the palapas in the daytime on the beach. Can't think of a better time.
from Rockwall, Texas
Submitted on 27-09-2016
Nothing bad to say about this hotel. The best hotel I have ever stayed. Good location, good services, fair price! Very clean, the employees are very prestative, sympatic. Entertainment , I could not imagine something better for the price I paid.
from
Submitted on 27-09-2016
I can't say enough about our experience at NYX. The staff went above and beyond their duties to accommodate us. They interacted with us, had fun with us, and made us feel very welcome. Tina Garcia, the members' rep, was always ready and willing to help when we needed it. The bellmen, Erosto, Eleseo, Jimmy, and Alfredo, always took the time to stop and talk to us and joke around. The food servers, Tony, Hector, Faustino, Arturo, Alberto, and Eduardo were always at our service when we dined... Read more
from Pitstone, Bucks
Submitted on 29-09-2016
This is not a massive impersonal hotel, it is very pleasant where the staff recognise you and make every effort to help where they can. We met so many wonderful staff and I want to name a few, Jimmy, one of the porters - always had a smile and full of good advice and assistance. The restaurant staff Eddy, Tony, Alberto, Pascal to name just a few (found Rafael very grumpy and unhelpful and lousy at his job). Two of the receptionist in particular Vania And the other something like Youlianna (sorry... Read more
from Mexico City, Mexico
Submitted on 02-10-2016
Me and my Mom stayed 8 nights in this hotel, we have nothing bad to say about it. We were pleased by the politeness and helpfulness of the staff, great service, cleanliness (and cute animals made of towels in the rooms), tasty breakfast, and direct access to the beach. The hotel is well located, easily accessible, with all facilities you need for a perfect vacation. We were even lucky that the hotel has their own turtle nesting area and we had the chance to liberate baby turtles in the sea (real... Read more
from Hamilton & Waikato Region, New Zealand
Submitted on 03-10-2016
Hotel is in prime location and has a beautiful beach front. NYX offers all inclusive for $40USD per person per day otherwise cocktails are yum and 90 pesos each. Our room was nice and clean with everything you should need for a short stay. Breakfast is very good, much better than expected. WIFI is BAD, slightly better outside or late at night. Had an amazing experience releasing baby turtles back into the sea at night and has tourist ticket centre inside lobby, little mini mart, 2x bars and 4 po... Read more
from Aurland Municipality, Norway
Submitted on 04-10-2016
My friend and I spent a night here, and wish we could have stayed longer! Our room was just beautiful, and the staff couldn't have been more helpful. Particularly Jonathan in the front desk went out of his way to answer all our questions :)
from Silver Bay, New York
Submitted on 05-10-2016
We have been members here since the beginning when Avalon Grand was built 15 years ago. In the past few years since Nyx took over the improvements have been continuing and all welcome. The room updates are far superior to the prior rooms décor and furnishings; we particularly like the wood floors versus the old slippery tile. The only thing we miss are the kitchens but frankly they were so outdated it's no big loss. We sill have a fridge (2 actually since we own a 2 bedroom) and that's the most... Read more
from
Submitted on 06-10-2016
We come to Cancun every year...we almost always stay here at NYX (used to be Avalon Grand, but was bought out by new owners a couple of years ago). We have tried a couple of other places, but always end up back here. We have even been so upset with other places (when we tried them) that we left and came to NYX for the rest of the trip. We will never again stay anywhere else. It was always great, but the upgrades they have done since the new owners have made it even better. The location is perfec... Read more
from Baden, Switzerland
Submitted on 11-10-2016
Just been there for the last 2.5 weeks and it was just amazing. The beach is right in front of the hotel and it is beautiful! The staff is SUPER friendly and a big thanks to the best animator that we have ever met Carlos! #f**ambränne
from Toronto, Canada
Submitted on 12-10-2016
We had a really good short break here, weather was great, the beach beautiful, the staff very helpful and friendly. Only two restaurants, but never any trouble finding a table. If you like a quiet trip this is it, if you want to party, downtown is a stones throw away. The resort is a bit dated but very clean, we had a pool view lower floor, the room was huge, one bedroomed suite with a big shower and a two person Jacuzzi tub, it was a bit dark in the room because the only natural light was the ... Read more
from Westlake Village, California
Submitted on 13-10-2016
We stayed 5 nights at Hotel NYX in a master suite overlooking the ocean--photo is taken from our balcony. The room was spacious, clean and simple, with the basic amenities you'd expect. The only real drawback was the bed, which could stand an upgrade, as they are not the most comfortable. With the A/C running, rooms can get chilly so ask the front desk for blankets if needed. Complimentary wifi and breakfast is a plus--service staff is excellent and friendly. Actually, all staff at this hotel, i... Read more
from
Submitted on 13-10-2016
First time in Cancun. Everyone one on staff was pretty friendly and good. Sales sales sales....but, thats just mexico I guess. Bed was a little rough not the pillow top at home but you'll adjust. Great beach access with a less than chain feel. Charming. Turtles were a hit!!!
from
Submitted on 13-10-2016
Actually, this hotel is amazing. I went there with my sister. We were there for 7 days. The food, the beach and the staff were beautiful and awesome! It should be rated as 4 or 5 stars. Cuz everything was so nice and good! But, here is the thing. A bad incident happened to us. As soon as we got to the hotel, we withdrew 4000 pesos from the ATM. We put it in my sister's purse right away. And then as soon as we got to our room, we tried to figure out how to use the safety box. But it didn't seem ... Read more
from Montreal, Canada
Submitted on 14-10-2016
So impressed with this small and amazing hotel. The beach was gorgeous, the hotel clean, fast and friendly service. We never waited at the bar or in restaurant. The food was excellent am going back for sure! Two of the staff members that were memorable are Rebecca and Ysmael. The restaurant was directly on the beach with a menu à la carte, you also have a small buffet (apetizer). You could order anything and it was delicious. There was also entertainment, singers and musicians every nig... Read more
from
Submitted on 17-10-2016
I loved our stay at this hotel. Everyone was so nice and accommodating. The breakfast buffet was fantastic. The rooms were nice and bathroom was spacious. The beach area is beautiful! Cabanas and beach lounge chairs are available. The food at the restaurant was delicious. However, you must know you cannot use cash at the hotel at the bars or restaurants. They only accept credit/debit cards or to add to room total. It's a short bus ride to nightlife and shopping area including restaurants. You ca... Read more
from New York City, New York
Submitted on 20-10-2016
After reading some negative reviews on NYX I was very skeptical of my stay at this hotel. I had an amazing time there, this is my fourth time visiting this beautiful country. Staff was extremely attentive and patient with us notwithstanding that we were a group of 25. One of their waiters "EDDY" is extremely nice and pleasant. If I happen to visit Cancun again I would definitively consider staying at NYX.
from
Submitted on 21-10-2016
The colors of the water are second to none here. We've been to many a beach but this was one that will be unforgettable. The staff at this property makes it special. To name a few,... Pasqual, Mauricio, the Edgars from the lobby and pool lounges, and a special shout out to Vania from the reception desk. We truly were able to "spend a day at the beach".
from New York City, New York
Submitted on 23-10-2016
The Cleaning lady, Mercedes was extremely helpful and pleasant so was the waiter on the beach named Juan. He too greeted us with respect and attentiveness. Although the hotel is under construction it did not interfere with service or cleanliness in and around premises. I would recommend this hotel to others.
from United States
Submitted on 24-10-2016
My husband and I was ending our 7-day Mexico trip by going to Cancun from Merida. I booked this hotel (NYX Hotel) for 3 days and 2 nights. When we arrived, a very nice bell boy greeted us an helped us with our luggage. He lead us to the front desk to check-in. The lady at the front desk was fluent in English but she was not very welcoming. Her approach was very business like and she tried to sell us the all-inclusive wrist bands for lunch and dinner like she was selling not suggesting. She was s... Read more
from Fountain Valley, CA
Submitted on 24-10-2016
A solid 4.5 stars! We had a great experience here and most, if not all, of the staff were accommodating and enthusiastic with their service for the guests here. We chose the master suite, which was newly renovated and very spacious for two people. They were kind to put us on the fifth floor with a balcony to a grand view of the Atlantic Ocean that we took advantage of watching the sunrise almost daily! Breakfast was at the Bella Vista Restaurant inside the hotel, just opposite to the lobby r... Read more
from
Submitted on 01-11-2016
The workers at the hotel are great! All of them are nice, polite and try and accommodate your every need. The food at the restaurant was very good. We were glad to be able to be helped by Eddy from the buffet he is probably their best server there. Me and my wife will definately be coming back!
from Charlottetown, Canada
Submitted on 03-11-2016
We recently spent a week here from October 23 to 30, 2016. Hotel was very clean, smaller and staff were very friendly. the resort is in a perfect walking location to all shopping and restaurants. only complaints we had was that there is construction going on right next door supposedly. Unfortunately our room was right next to it so we listened to that noise from 8 to 6 daily and there was one night they worked til 11. So if you are planning to go in the near future please ... Read more
from Council Bluffs, Iowa
Submitted on 05-11-2016
Pascual and Edie greet you every morning with a smile. The service they provide was perfect for breakfast and lunch. Antony would make the best omelets and pancakes! We have come to the NYX for 13 years it was called Avalon before, but since NYX has taken over many good changes elevators!! rooms have been updated.Only one resturant for breakfast and one restaurant by the beach for lunch and dinner, but the food was amazing. also Thank you Tina for always taking care of us. Until we return much t... Read more
from
Submitted on 09-11-2016
Presently enjoying paradise at the oceanside boutique hotel, NYX Cancun. Daily, we are greeted by the warm and cheerful personalities of Eduardo and Pascuala. They are excellent and hard working gentleman, always on the go, always keen to assist you at their tables. They've definitely contributed to our vacation experience.
from
Submitted on 10-11-2016
Beautiful in great location. Great pools. Wonderful beach! The food was the best I've ever had, anywhere. The cocktails were fantastic. There were fun games and great music with a DJ by the main infinity pool each day. There was a bit of problem with WiFi ...not available everywhere.
from
Submitted on 11-11-2016
My daughters and I had a two bedroom ocean-view suite which was more room than we needed! It was modern, clean and spacious. The staff was incredibly customer-oriented and attentive - in particular, Tony and Edgar - who ensured we received the best service the entire time of our trip. The beauty of this hotel is that it is not a massive resort, small enough to be able to access any part of the resort easily. If you are not physically-abled however, it might not be the best choice because there a... Read more
from Princeton, Canada
Submitted on 15-11-2016
I just returned from a weeks stay (Nov7-14/16) at the NYX Hotel in Cancun, Mexico. This smaller resort was a great experience. The food was one of the better experiences of my many all inclusive resort stays. The variety of the dinner menu was great. The attentiveness of the wait staff was wonderful. The beach was beautiful and the water was great. The high winds made it so we could not snorkel at this beach, but that was okay as the wave jumping occupied our time in the water. This resor... Read more
from Victoria, Canada
Submitted on 15-11-2016
This place was really disappointing. Front desk staff not very friendly at check in.The 2 bedroom 2 bath we rented was in need of an upgrade as 2 AC units broke down the first 2 days. We were right next door to a resort that had a 3 storey media screen outside by the pool. The noise from that was horrendous! The beach was not that clean. If you have any mobility issues there are a lot of stairs at this hotel and very few elevators. One good thing for sure were the bellboys and the security guys ... Read more
from
Submitted on 16-11-2016
I just came back from the best trip of my life! The NYX in Cancun, Mexico, is such a beautiful resort! It's small, clean, safe and extremely friendly. The food was delicious and so beautifully presented. The staff was amazing! I must give a huge shout to Tony and Victor who work at the restaurant. They were both so attentive and personable and gave fast and friendly service. Another shout out goes to Elisio who works at the entrance of the building. He helped us figure out how to get to the pla... Read more
from Whitby, Canada
Submitted on 16-11-2016
My daughter and I just returned from Cancun and stayed at the beautiful NYX Hotel. I loved that the resort was smaller but most of all I wanted to say that Eduardo Franco was by far the best waiter I have ever encountered. His friendly smile and quick service was the best. Overall I would say this hotel was very impressive. Good Job NYX
from Vancouver, Canada
Submitted on 16-11-2016
This is a smaller sized resort than I usually frequent. Initially when I first entered the hotel and very strong smell of perfume that literally made me quite nauseated especially after a long day (kind of like some hotels in Vegas) and prevented me from enjoying the Lobby/Bar area. Many people have allergies and sensitivity so cleaning with non-scented products would be nice. Felt relaxed almost immediately since the resort was so compact. All the restaurants (buffet - breakfast, beach restaura... Read more
from
Submitted on 19-11-2016
We stayed at the NYX Hotel Cancún for our honeymoon. We had a fantastic time at their beachfront with good drinks (try the Spicy Mango), great sunshine, an infinity pool for when it's too windy to swim in the sea, and an amazing view of the Caribbean Sea from our window. For the reasonable price, a king bed with a sea view in this location amazing. The room did feel a little worn â?? this hotel had a separate life before it was the NYX â?? and it is not accessible to anyone who can't walk stair... Read more
from Canada
Submitted on 21-11-2016
Before we arrived, I thought we'd be amazed because of all the fabulous reviews I'd read beforehand. However, when we arrived, and had a few issues from the start, I had my doubts. The resort, grew on me, and all in all we had a great time. Check in - we had booked 3 junior suites. Online it said that they had either 2 queen beds, or 1 king, and all had balconies. There were two couples in our party, and 2 singles sharing a room. The singles didn't get their room with 2 queens, and we were... Read more
from Toronto, Canada
Submitted on 24-11-2016
It was lovely place to stay good price nice and clean no complaints. I give it 3.5 out 5. Breakfast was good and location not bad at all. I recommend it for couples and family. Most the staffs was friendly and professional.
from Toronto, Canada
Submitted on 25-11-2016
NYX hotel is a place to stay if youve been to Cancun several times. There is really nothing to do here except for the live band nightly but finishes around 2230 ish. Food is excellent at first but got tired by the end of our stay. Breakfast is alright. I was just getting the omelette almost everyday. Waffles are soggy even when freshly made. Lunch is a lacarte, where you choose off the menu. Menu given to you is the same everyday. Dinner is a la carte also with some of the choices from the lunc... Read more
from Montreal, Canada
Submitted on 25-11-2016
My friend and i really enjoyed our stay here at the Nyx. Our room and hotel area was always clean, the food was amazing, and beach was beautiful! Definitely was a great value for the money we spent. Eduardo Franco served us for breakfast and lunch, he really made us feel welcomed! Victor served us for dinner, excellent service!! He was super friendly and really cared for our needs. Edgar was our bartender in the reception area, excellent service as well and he always made sure our needs were tak... Read more
from
Submitted on 29-11-2016
In January of this year four friends and I took off to the NYX hotel Cancun! Upon arrival we were told that we wouldn't be getting our connecting rooms. Instead they offered us the master suite for all of us to stay in which was great, but it wouldn't be finished being cleaned for a few hours. They gave us our bracelets and we headed for the beach. The beach in front of the hotel is very large and they have lots of chairs! The ocean is very wavy on this side of Cancun so if you aren't a strong ... Read more
from
Submitted on 29-11-2016
This hotel sadly has gone down hill! When I first bought this time share over 10 years ago, when it was still Avalon, it was so charming. The staff members were great, several places to eat (dining room, beach, pool, sports bar) lots of activities and nightly group walks into town. Now they seem to be catering to the "all inclusive" guests, because the food is horrible, and small portions. As a member I have to pay for all my meals and drinks. I shouldn't have to leave the resort that I payed a ... Read more
from
Submitted on 30-11-2016
My sister and i started with just two nights and increased it to four nights total Great place to stay beautiful baloney views and the staff were very helpful and nice. If you are looking for good food service and a tasty cappuccino eduardo franco is the man. I would happily go back there and stay.
from Hamilton
Submitted on 01-12-2016
We recently visited NYX Cancun and we had an amazing vacation. We were a little sceptical as we've always visited 5 stars hotels in the past but decided to book this one based on the Tripadvisor's reviews and excellent price. CHECK IN - quick and smooth. We were offered an upgrade for additional $280 per week but decided not to as we don't spend much time in the room during holidays. If I want an ocean view I go to the beach and enjoy it from there. ROOMS - clean but outdated. We had a huge ro... Read more
from Toronto, Canada
Submitted on 01-12-2016
This hotel was simply amazing due to the hotel staff. Upon arrival, we were greeted by Jimmy who took our bags to the waiting room while our suite was being prepared. Every time we needed Jimmy he was to be found in the hotel lobby working EXTRA hard to make the guests comfortable. Jimmy gave us the latest information on where to go, how much it would cost and how long it would take. It was like he was our own personal tour guide, we loved it. Next was Edgar at the lobby bar. We only saw Edga... Read more
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