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Cyber Week Ends Tonight + $200 Off

ME Cancun - Complete ME All Inclusive

Cancun, Quintana Roo, Mexico (CUN)

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Based on 3659 reviews
This chic resort brings a hip, ultra-modern edge to the all-inclusive vacation. With its upscale style, contemporary adult-oriented luxury resort conc
Room & Rates
Mode Ocean Front

Mode Ocean Front

1 King Bed or 2 Full Beds
409-sq-foot (38-sq-meter) room with beach views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
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Style Suite - Sunset view

Style Suite - Sunset view

1 King Bed
527-sq-foot (49-sq-meter) room with lake views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Sofa bed, free newspaper, and laptop-compatible safe; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
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Style Suite Ocean

Style Suite Ocean

1 King Bed
527-sq-foot (49-sq-meter) room with beach views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Sofa bed, free newspaper, and laptop-compatible safe; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
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Passion Suite

Passion Suite

1 King Bed
678-sq-foot (63-sq-meter) room, balcony/patio with beach views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Sofa bed, free newspaper, and laptop-compatible safe; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
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Personality Suite, 2 bedrooms

Personality Suite, 2 bedrooms

1 King Bed and 2 Twin Beds
1281-sq-foot (119-sq-meter) room with beach views

Layout - 2 bedrooms and living room
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free newspaper, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
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Aura - Sunset view

Aura - Sunset view

1 King Bed or 2 Full Beds
409-sq-foot (38-sq-meter) room with lake views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
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Vibe Ocean View

Vibe Ocean View

1 King Bed or 2 Full Beds
409-sq-foot (38-sq-meter) room with beach views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Loft Suite

Loft Suite

1 King Bed
570-sq-foot (53-sq-meter) room, balcony/patio with beach views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Sofa bed, free newspaper, and laptop-compatible safe; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Hide room details
Suite ME, 5 bedrooms

Suite ME, 5 bedrooms

5 Twin Beds
9688-sq-foot (900-sq-meter) room, balcony/patio with beach and sea views

Layout - 5 bedrooms, living room, and dining area
Relax - Private spa tub
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free newspaper, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Hide room details
ME Cancun - Complete ME All Inclusive
Boulevard Kukulkan Km 12, Cancun, Mexico 77500

Rooms
Make yourself at home in one of the 434 air-conditioned rooms featuring iPod docking stations and minibars (stocked with some free items). Wired and wireless Internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a nightclub. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort's dining establishments, which include 5 restaurants and a coffee shop/caf. From your room, you can also access 24-hour room service. When you are in need of a refreshing drink, visit a swim-up bar or one of 6 bars/lounges, or 2 poolside bars. A complimentary breakfast is included.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.

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Know Before You Go

  • A resort fee is included in the total price displayed.
  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 350 per stay
  • Pet fee: USD 150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Barbecue Grills
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Free Breakfast
  • Game Room
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Multilingual Staff
  • Night Club
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Spa Services
  • Steam Room
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3659 reviews
from Las Vegas
Submitted on 24-05-2016
The resort was very family friendly. The staff was very helpful, they were able to accomodate our needs! My daughter loved the pool. We enjoyed different activities for both kids and adults. Beaches were awesome!
from
Submitted on 25-05-2016
I arrived at the Park Royal before noon, check in was not until 3:00 or 4:00 I'm not sure. I was greeted with a drink, and very friendly staff. I checked in, and was able to leave my luggage, and go to the pool/beach until my room was ready. The room was ok, nothing fancy, but it was clean and the bed was comfortable, so that made up for a room that was not fancy. They have two restaurants, one is buffet, and the other one you have to make a reservation, you have to wear pants and shirt. No shor... Read more
from Berkshire, United Kingdom
Submitted on 27-05-2016
Just returned from a 10 days stay in Park Royal and cannot express how much we thoroughly enjoyed our holiday. What makes this hotel so special from the others i have stayed in whilst in Cancun, is their staff. They are without doubt the most polite, friendliess and courtesy team i have encountered. Arrived late afternoon and whilst checking in, a fruit punch was offered, and accepted. The whole checkin process took less than 2 minutes, fast and efficicent. Our bags were taken to our room and th... Read more
from Edmonton, Canada
Submitted on 27-05-2016
Eliser/Maria , xavier, evian, roy ; are all so fun to be around, always keeping you entertained with lots of activites,; the photograpghers are also very good. always lots of food around. The bartenders are always smiling and ready to fill your glass. The beach is also amazing. Definitely will be back soon,. Its a really fun and beautiful resort! Tiffany Desanko
from Centennial, Colorado
Submitted on 29-05-2016
This was our first time staying here, and we did so after reading a lot of reviews. Overall, we really liked this hotel and would stay here again. Here is our breakdown of everything: Con: Upon arrival, Daniel immediately hounded us and got pretty nasty about us not wanting to do his timeshare presentation. He said we were under no obligation, and that all he needed us to do was to sign a paper that we had met with him. My husband asked him to bring us the paper so we could sign and be on o... Read more
from
Submitted on 30-05-2016
Originally it's 4 stars hotel!! When we was there we traveled to grand Park Royal hotel and believe me it's a big deference hotel! Next time I will look only Grand park royal hotel....Don't go to Royal Park Hotel if you paid full price 5 stars hotel! Also big thanks bell gays for service , and special thanks Uvaldo Perez for great service!
from Dorchester, United Kingdom
Submitted on 31-05-2016
Overall a really good place to enjoy your holiday. The hotel is clean, the staff are extremely helpful and friendly and the rooms are really nice. On top of that the beach is simply amazing! For my partner and I the only slight downside was the food served in the buffet. There was nothing wrong with it, I would just say it was average but to be fair to the hotel that may come down to us being used to different food in the UK. This wouldn't be so much of an issue if you could eat in the Italian... Read more
from Cedar Falls
Submitted on 01-06-2016
If the beach is going to be the highlight of your trip, I would 100% recommend Park Royal. While walking down the beach, the other hotels had small, crowded beaches. Park Royal was the only one with a good amount of distance between where the cabanas were and the water. It was also the cleanest, and if you went out in the morning you could see staff cleaning it up. The food was average, a lot of fresh fruit options but the meat and fish dishes were repetitive. The snack bar outside was almost th... Read more
from Lincoln, Nebraska
Submitted on 06-06-2016
Great getaway. Felix was very helpful- had lots of information to tell us. Family friendly. Close to shopping. Easy access to buses. Go to market 23 if you have someone along that speaks Spanish- well worth it!!
from
Submitted on 26-06-2016
Love this place. Very friendly. Super clean. Alot of fun with Benjamin, Martin and Artho at the swim up bar. Rodrigo and his gang were fun to have around for entertainment . We will go back. Until next time....
from
Submitted on 26-06-2016
I recently stayed here for 9 days with my fiancée and it was our first time in Cancun. Overall the hotel is OK and comfortable. The rooms are standard and are very clean. The only downfall to this place was the food, building work and activities. It's an all inclusive so don't expect the food to be good. There was building work being done everywhere and we were not made aware of this when booking which was a let down. There are limited on activities at night other than karaoke... If that's your... Read more
from Utica, Illinois
Submitted on 27-06-2016
Just an amazing experience. Great food and amenities. Great beach. Lovely people. Many safe excursions and activities available. Great for couples and / or the whole family. Come to Park Royal Hotel Piramides Cancun Mexico ...
from El Paso, Texas, United States
Submitted on 28-06-2016
I have been coming every year for the past 10 years to this same hotel. I have never been disappointed with this hotel and I always love coming to this hotel! The hotel is super clean, the staff is extremely friendly! The food in both restaurants are extremely good and never once have I gotten sick from the food. The hotel also has animator staff that make activities for everyone so they can have fun, and there is plenty of things to do for the kids to keep them entertained. If you're planning f... Read more
from
Submitted on 01-07-2016
Thoroughly enjoyed the stay at Royal Park Cancun. All facilities were kept extremely clean by all of the staff. The food was good considering its all inclusive and there was a different theme every night, all of the waiters work very hard even though it is a self-service buffet. The two ladies at the front of the restaurant maintain order very well and seat you in your seats, so not to cause crowding. The other booked restaurant is a very nice break from the other meals, men must wear trousers a... Read more
from
Submitted on 09-07-2016
The staff was extremely friendly. Several staff members remembered our names. Fernanda, the hostess at the buffet restaurant quickly remembered (within a day or so) our name and the number in our party. She spoke English very well. Other hostesses remembered which of us liked coffee, a certain juice, or other food item. The family entertain was awesome. (water aerobics, water basketball, karaoke night, bingo night, magic show, casino night, and much more) The resort is across the street f... Read more
from
Submitted on 11-07-2016
All of the staff were very nice and friendly and made sure we were taken care of. The whole place was kept clean everyday! Food was good if you're not a picky person. Had different variety of food everyday and the alcoholic drinks were well made!
from Germantown, Maryland
Submitted on 18-07-2016
This place is wonderful. It is economical and not too big. There is enough swimming, and the buffet is nice. The employee service is superb. We especially appreciated Olivia and Fulgencio at the buffet, the cook Gabriel, the hostesses Fernanda, Isabel, Garmy and Carolina, the busboy Daniel, the Duna Bar tender Mario, the lobby bartender Jaime,and front desk personnel Dafna and Jimena. All wonderful employees.
from
Submitted on 18-07-2016
Had such a great time on my vacation. The food was good, lots of fun activities to do, and the staff was great....especially Eli......he interacts with the customers really well and knows how get the customers to be involved with the activities.
from Massachusetts
Submitted on 20-07-2016
I am three days back into my normal, seriously uptight life. But what I can tell you is that Park Royal Cancun is now a dream deferred? UNTIL NEXT TIME. My family and I stayed at the Park Royal Cancun for eight days and seven nights and I had an amazing time! The activities staff, bartenders, housekeepers and wait staff are beyond compare. During my stay at the Park Royal Cancun, I feed Iguanas, played beach volleyball, did water aerobics, spin class, insanity (workout), ceramics, bracelet mak... Read more
from Ft. Worth, Texas
Submitted on 20-07-2016
The best thing about this resort is definitely the staff. Very attentive and enthusiastic, ready to ensure you have a great stay. They deserve the highest rating possible. However since this is a time share type place, the pressure is on, and expect to waste hours of your vacation attending seminars, sales pitches, or getting driven to an odd jewelry store with your coupon for a 'free pendant. This all inclusive resort also only uses styrofoam....yet in the guest rooms there are multiple placa... Read more
from Riverside, California
Submitted on 21-07-2016
The price is good, location is great, service is exceptional. The people here are very nice. Our favs were entertainment staff Raul, bartender Martin, waiter at Italian restaurant Pedro. The food is okay but def not traditional. Only "suggestion" was that there be more activities or maybe more entertainment (shows ect). You have to try the Italian restaurant! All in all very happy to have spent our anniversary at Park Royal.. Til next time
from Akron, Ohio
Submitted on 22-07-2016
I thoroughly enjoyed my stay here. The staff ensured that there was always a drink in one hand & a plate in the other (food was middle of the road, which was great for me because I didn't want to get sick eating spices I wasn't accustomed to). It was a festive & fun atmosphere (partially because the other guests were looking to have a good time too), and they had lots of fun activities if you didn't feel like leaving the resort. Our wait staff and bartenders were top notch. I really miss being p... Read more
from Brooklyn
Submitted on 26-07-2016
Have been going to park royal for years and have always had a great experience. However this time was unusual. Prepared our clothes to go to dinner that night, but on returning to our room we found our suitcases had been searched and my wife's high heel shoes and my dress pants had been stolen. We reported it, and they responded quickly. What was disturbing was that no one contacted us afterwards. No apologies. We know it was not difficult to find the culprit, but It was as if they were accusto... Read more
from Victoria, British Columbia
Submitted on 27-07-2016
My wife and I really enjoyed our stay at Park Royal Cancun, but if you are expecting luxurious rooms and evening stage performances, this is not the place. We thought the price we paid for a one-week all-inclusive was a good value. The best thing about this resort is definitely the staff. They are very attentive and enthusiastic and take care of you. They deserve the highest rating possible, especially the animator Eliser (??Eli??) who can remember your name and where you are from. Honourable... Read more
from Mansfield
Submitted on 29-07-2016
The elevator was out the entire week we were there which made it very inconvenient to get around being on the fourth floor. We had a leak in the ceiling. It was taken care of but inconvenient. Front desk and other representatives were not on the same page with their information. Food on buffet was cold. English should be spoken more. Towels for the beach had a wet smell to them.
from Forest Park, Illinois
Submitted on 31-07-2016
The bartender at La Duna bar was a delight. Very friendly and welcoming. I wish I could say something else nice about this resort. But between the screaming kids at the supposedly "adult pool", the spa employees who don't bother to show up at appointment times, and the ridiculous rules for making a reservation at the Italian restaurant, it wasn't a very relaxing or pleasant stay. But all that could've been ignored if not for the fact that they held on to money that they supposedly refunded to ... Read more
from Arnhem, The Netherlands
Submitted on 05-08-2016
We had a lovely stay at this hotel. Beachlocation is superb. The best part of the hotel is the staff, friendly and helpful. Especially GABRI?L in the restaurant and RAUL from the entertainmentteam, who ensured that we enjoyed the beach sports and was truly interested in his guests. The food in the restaurant could be more extended. The hotel is clean and has a very lovely new kids pool area for todlers and preschoolers. If the staff remains we will certainly be back next year.
from Indianapolis, Indiana
Submitted on 06-08-2016
I brought my Granddaughter there for her graduation. We were very pleased with this resort. Not only was it affordable, but it was exceptionally clean. The food was delicious! The beach was fabulous! The staff was very pleasant and always very helpful. Our server at the pool/beach was very good. Her name was Alma. She was so friendly and very attentive. We appreciated how hard she worked in the hot sun and sand. We actually followed her from pool to beach. I definitely will be returning to this ... Read more
from
Submitted on 01-09-2016
At the best location in Cancun with an awesome beach and awesome food and from arrival to departure very conscientious, friendly, and detail oriented staff make you feel special and at home in paradise. From Paco to Luis exhibiting outstanding management, through to stellar and responsive service from Abraham and Jesus at the front desk, excellent and attentive management and staff at the restaurants and food and bar areas and great housekeeping and well maintained accommodations to Antonio help... Read more
from Dallas, Texas
Submitted on 01-09-2016
Don't buy any tour package from TOWEL BOOTH, he overcharge you! Food is mostly same three times a day. No iron, no refrigerator, no coffee maker, no Jacuzzi, no drink service at the beach, no night entertainment.
from Halesowen, United Kingdom
Submitted on 04-09-2016
The location of this hotel is great for accessing the popular areas of Cancun. The facilities are good and there are fantastic views out across the sea. The beach is beautiful and access is very convenient. The food and drinks are good but not great but included in the all inclusive package is access to an on site Italian restaurant providing silver service. The restaurant has to be pre-booked and dress code is smart casual - shorts for men. The menus is very good and the food quality and servic... Read more
from San Bernardino, California
Submitted on 05-09-2016
The property and the facilities were descent. Park Royal in Cancun is an all-inclusive hotel. The food at the buffet was average. There was no seafood other than fish. One of the bartenders made a comment I didn't like at all. He said he would be free for me after his shift was over. However, that was nothing compared to the racist and discriminatory comment I got from Luis, the supervisor at the front desk. He told me the price for one night at the hotel was TOO EXPENSIVE for me. My flight was ... Read more
from Westchester, NY
Submitted on 09-09-2016
Excellent at all times ~ Eduardo at Mirador, Mario and assistant at La Duna, Gabriel & Felix at breakfast and lunch buffet, Jonathan at the grill, and lovely lady who cleaned my room. Happy, friendly, helpful staff!
from Coventry, United Kingdom
Submitted on 11-09-2016
Just home from a great two weeks in Cancun great location, food and service couldn't be faulted. Negative comments left about this hotel are ridiculous this hotel is a 4 star you are paying 4 star rates so don't moan as very insulting to all the great friendly Mexican staff who work so hard all day in the bars, restaurants and housekeeping. We had a brilliant time and will definitely be back special thanks to Felix, Ulvaldo and Gabrielle who looked after us every day making our stay extra speci... Read more
from North Chicago, Illinois
Submitted on 12-09-2016
We read a lot of reviews on this hotel and were somewhat concerned. To our delight we can report that we had an excellent 7 day stay. The whole hotel was sparkling clean. And the staff could not have been better. Every need was met with a smile. Many times we did not even ask for help and it was offered. One young lady even went out of her way to help me carry something up to our room. We made reservations for the Italian restaurant every night and did not exhaust the menu. There was music - a ... Read more
from Los Angeles
Submitted on 12-09-2016
Spring for the Presidential suite facing the West and you won't be sorry once the sun sets! The balcony and private hot tub was wonderful. The food at the buffet was decent and the lobby bar was open during the hours we wanted to drink so it was great. The mall across the street was close and convenient. The on premise Mayan ruins was a great place to survey the beach and other sites. Definitely recommend and would stay here again!
from White Plains, New York
Submitted on 20-09-2016
Spent Labor Day weekend in Cancun with my friends and had a blast. Our trip was made more memorable by staying at the Park Royal Cancun. Great place with great facilities and services. Very relaxing beach front property. Will definitely come back and highly recommend this place to my other friends.
from Tigard
Submitted on 23-09-2016
This was hands down the worst hotel we have ever stayed in. When we first arrived in our room, I wanted to shower. The shower was clogged up and the water filled up around my ankles in seconds...GROSS. The water pressure was so hard it was painful. That night our toilet was not working. All night. We told them at midnight...they brought us a bucket. A bucket. REALLY?! What was I supposed to do with a bucket. They left it at the door. There were other rooms in the same predicament, I kn... Read more
from franklin, NH
Submitted on 23-09-2016
Great resort. Great time! Great Food. This is a very clean resort. Had a super Honeymoon! Wish there were more restaurants to choose from, but still a great time. Highly Recommend this resort. Would recommend.
from
Submitted on 25-09-2016
Read reviews a week before we left. So my electable were lowered accordingly. We stayed at the much bigger property in the Riviera Maya Aug 2015. That property was incredible but the service was lacking & the food even in the 5 or 6 specialty restaurants was average. We used our points for this property since we couldn't get in to another for these dates. ROOM: Stayed in a presidential room facing the lagoon. Well - there's a street, then the la isla shopping center & then the lagoon beh... Read more
from Newmarket
Submitted on 27-09-2016
This is my second review of this property and it doesn't change much from the first, I went to this hotel for the second time just because i was going to see some relatives and friends who were staying there, thankfully i had my reservation for the rest of the week at the fabulous hard rock hotel. My past review was replied by monica c, General Manager at Park Royal Cancun, responded to this review, 12 March 2015, asking to go back in the future to served me they way i expected, well it didn't ... Read more
from
Submitted on 27-09-2016
Very poor hotel, we had the bad experience of paying for a day pass at this place, when the idea was to get it at grand park royal, but it was impossible due to high ocupancy. At the begining it was a good impression, the front desk staff is great and explain all the information properly; after paying 90usd each for the full day pass we went to the buffet restaurant, in which we were atended by a really kind hostess, who gave us a table and a warm welcome. Once there it began, the waiter asked i... Read more
from Los Angeles, California
Submitted on 01-10-2016
The resort was very nice, clean and the people are awesome. Customer service is excellent. The one thing that is below average is the food. The Italian restaurant was not good at all. The buffet was good for breakfast- average for lunch and poor for dinner. And that is the only choice besides the Italian restaurant.
from Atlanta, Georgia
Submitted on 02-10-2016
The staff and location are exceptional. The beach is superb. While the property is slightly older, they keep it clean and neat. There were some renovations occurring while we were there that required the shutdown of one of their two pools...unfortunate, but it should be even better when we visit again next year. I thought the food and drink were quite good. During this trip, we did not avail ourselves of the fancier dining restaurant on premises that requires reservations...the buffet style d... Read more
from Brick
Submitted on 06-10-2016
The hotel is very clean and the service is outstanding! Only full size beds, not very accommodating for a couple. Had a problem with out tub drain, sent someone to fix , could not fix. Said they would fix it the next day, was never fixed, had to take shower in water up to shins.
from South Lake Tahoe, California
Submitted on 07-10-2016
once again, I just returned from another 3 week stay at Park Royal. The resort is doing major renovations on the hotel and pool areas. I can't wait to get back to see all the improvements! The noise was not intrusive, so it was party time as usual. The hotel was spotless as usual and the staff as friendly and helpful as ever! Have to love those bartenders and wait staff, they are all incredible!! All the staff are so nice! I highly recommend this hotel if you are not after the glitz and flash o... Read more
from
Submitted on 09-10-2016
We just got back from the Park Royal resort in Cancun & had a very nice time. The resort is amazingly clean & the staff are warm hearted & hard working. We did have an issue with our room being on the ground floor facing a concert wall when we first got there, but they changed it right away to one of the only rooms on an upper floor with a balcony. Thank you. The food was good, a nice variety. The beach was beautiful & clean. And the activities were non-stop. The activity staff had a lot of ener... Read more
from Yonkers, New York
Submitted on 09-10-2016
To expect lengthy reviews is really not fair. The place was clean everyone was nice Service was not bad at all. However Cancun should be able to give better TV and internet service. We were not able to sign on since the reception needs work. Thank you
from Centereach, NY
Submitted on 14-10-2016
Italian restaurant was good but should of had traditional marina sauce, chicken or veal parmigiana, classic Italian fare, such as ala vodka sauce. Breakfast buffet very good but lunch and dinner selections good be better. On a high note the activities personnel was excellent! Solomon and the 2 other guys (can't remember their names) were terrific! Always something to do if you want to. My family vacations every year since where timeshare owners and this was a very good trade and value for the a... Read more
from Deer Park, Wisconsin
Submitted on 16-10-2016
The work staff from the restaurants, maids, bartenders were fantastic. The resort is in the middle of remodeling the grounds and pools so a lot of construction noise. The majority of patrons did NOT know about this before arriving. I however did as the resort had contacted RCI who I booked this trip through. The buffet has minimal selection of food and could better, but the Italian restaurant is fantastic. Beds VERY HARD, and tough getting good sleep. All in all if this resort had one more rest... Read more
from Las Vegas, Nevada
Submitted on 16-10-2016
My original review about Park Royal were written in November 2015 right after our stay in Park Royal. It was never published on TripAdvisor because I was unaware that I had to confirm publish of a review that contains a bug bite issue. This was my 4th trip to Cancun and Park Royal Cancun was the 6th hotel I have stayed in the hotel zone. This hotel is terrible beyond words. We arrived at the hotel around noon, got our wristbands, and were told that our rooms would be ready when we came back fro... Read more
from Sao Paulo, SP
Submitted on 16-10-2016
The hotel is small, only one buffet to eat the same every day, small pool with a lot of noisy and boring children. The worst: the super boring sellers trying to sell you a plan for vacations (of course a bad deal in my opinion) all time. To resume its an average hotel, you can find better options in cancun easyly... and much more glamour for couples...
from Guatemala
Submitted on 17-10-2016
Have a nice Beach, nice food, nice kids New pool area. Really nice ubication. Have 3 differents Types of rooms. The staff makes your vacations easy. We love this Hotel. Nice front Beach restaurant forma dinner .
from Mountain House Ca
Submitted on 19-10-2016
Food at buffet restaurant was very good, my only criticism would be that people wearing shirts with no sleeves shouldn't be allowed in food area because of hygiene reasons. Else I would like to thank your staff people for making my stay a very pleasant one.
from Waltham, Massachusetts
Submitted on 21-10-2016
I have now been to Park Royal Cancun 26 times. Obviously I love it. A few reasons why they make your trip a special experience follows: Bar Service: The bar staff (Luis & Oscar) make you feel as though you are special. They are 100% committed to making you happy and giving you the best possible experience at the hotel. Waiter Staff: The restaurant and El Mirador come with fantastic food and amazing service. In the restaurant you have a phenomenal waiter named Gabriel who is friendly, smar... Read more
from Puerto Rico, Caribbean
Submitted on 23-10-2016
Fine dining restaurant was only for 12 years up, we cant go, because of my 1 year old child. Not room service available. Main pool was out of service. We have to pay extra for the fitness center. Nice rooms. Excellent view.
from
Submitted on 24-10-2016
Park royal is a very nice hotel and i loved how kindly they greet you when you arrived, and their staff are their to hel you with anything you need i would defenitly go back imet this nice girl whose eork there her name is fernanda a very sweet girl and kindly??????
from Seattle, Washington
Submitted on 25-10-2016
My husband and I thoroughly enjoyed our stay here. Everything from the rooms, the pool, the drinks, the staff and the location. We loved it. We didn't pay the extra for a view but still had a gorgeous view from our room. Next time I go, I would love to upgrade to the room with the hottub on the balcony. We also booked activities through the resort such as the jungle tour and snorkeling. It was a blast. Thank you Park Royal!
from Winnipeg, Canada
Submitted on 25-10-2016
DO NOT GO THERE. First, I got there a 4h00 p.m.. The check-in time is 3:00p.m and I got there a 4:00 and my room was not ready. When they finnally gave me the keys, they sent me to an occupied room. When I got to my so-called Presidential suite I was choked. No minibar.. no iron, no I ron board,..the furniture was horrible... the lamps are not working.. even when you make a service call to get it fixed it took them 3 hours to get to the second floor..The furniture are broken, the shower are brok... Read more
from Toronto, Canada
Submitted on 27-10-2016
It was close to the town and shopping. Room was cleaned daily. Whirlpool on the balcony overlooking part of the town. One pool was overlooking the ocean. Vehicle rental and public transportation was an easy access. Two restaurants on site - Italian was good, but the group preferred the buffet. Buffet had quite a few dishes and lots of desserts. The off site restaurant is like a Hooters but not so and a great atmosphere, very loud if you want a conversation. At the buffet all the staff were gre... Read more
from Nairn, United Kingdom
Submitted on 28-10-2016
Arrived to a building site, taxi wasn't even able to come up to the hotel. They worked very quick and within the week they had a lively entrance but then moved onto pathways and the main pool ??. The rooms are very basic no coffee machine, no iron, fridge that doesn't work. Very poor. The housekeeping staff were appalling often phoning at 1700hrs asking did we want our room cleaned. At that time getting ready for evening meal, so the answer was no. The staff in the restaurant staff and quality... Read more
from
Submitted on 29-10-2016
I just arrived today and did not started well, the presidential suit with view to ocean or lagoon (lie) view to kid swimming pool, the floor was wet due plowing water leak (supposedly the jacuzzi from other room above us. I talked with reception to fix the problem while we dinner, after that, he said it was fixed but when we came to the room we found the same wet floor, we asked a room change but supposedly it is full (I can't believe because it is not high season). Maintenance came and put some... Read more
from Van Wert
Submitted on 10-11-2016
Arrived at Park Royal Cancun about 11:00 am and had to wait until 4:30 pm to get a room assignment. During our stay they had problems keeping the elevator running. There were two but only one was working. We used the service elevator several times. They are in the process of much upgrading for the property. When finished this will make a big improvement on the looks. The food was excellent at all times. We would return again.
from
Submitted on 11-11-2016
We arrived at Park Royal on the 3/11 after getting married in New York the week before (we are from the UK) we were looking forward to a honeymoon in Cancun! On arrival we managed to get our room keys fairly quickly, but as soon as we did, we got hassled by the staff in the main lobby about time shares (we hadn't even looked around the hotel at this point, even after explaining we wanted a holiday to relax and basically do nothing) - he hassled us until we almost felt forced into agreeing to a... Read more
from Mount Vernon, Indiana
Submitted on 12-11-2016
The pool entertainment group, Leonardo Migel, Andrea, (lex Luther can't remember his name fellow with blue Cookie Monster hat that did the EXCELLENT job portraying Michael Jackson ) made the whole week perfect, the hotel should be very proud of these people They do a fantastic job and are always making the activities happy and much more enjoyable. I have been to other resorts where the staff was not nearly as good. They all go above and beyond the call. You need to do what ever it takes to keep... Read more
from Mexico
Submitted on 12-11-2016
The hotel is very well located in the hotel corridor in Cancun, on the beach and walking distance to "La Isla" mall across the street, where you can find main brand and department stores. The hotel is all inclusive and there is a variety of selection at the buffets, which after some days becomes repetitive. One Italian restaurant offers dinner a la carte with prior reservation. It has 3 pools and Spa/gym, snack bars, and a bar with view form the top terrace. The staff is very friendly; however... Read more
from Roy Utah, United States
Submitted on 12-11-2016
This was our first time in Cancun. The staff at Park Royal made us feel like we had come home. I have never experienced such warm, attentive and welcoming staff! From Fernanda welcoming us in the dining room, Eli in the activities to Peter arranging everything for us, everyone was amazing. The rooms was comfortable, the food was very nice, breakfasts were wonderful. We hated to leave and hope to come back soon.
from Belmont, NH
Submitted on 14-11-2016
This all -inclusive had sent a notice through RCI that construction would be occurring so I called twice and spoke to two separate individuals who assured me my unit would not be near the construction. Our balcony was on the second floor (floor 0 there) facing a dirt pile, cement mixer and workers. Opening the curtains was met with workers staring in the window, construction started loudly at 7 am daily and one night did not end until 1:30 am. We asked three times to be moved and each time were ... Read more
from Fort Worth, Texas
Submitted on 15-11-2016
This resort was extremely clean from the time of arrival, until the time that we left. Even though the room that I originally reserved was not ready on the first day of arrival, it was ready on the second day, and trust me; I was not disappointed. The Manager was Roscio (may have her name spelled incorrectly), was apologetic and made sure I was taken care of. Fernanda was the hostess and went out of her way to memorize our names and always greeted us in the restaurant. Felix, Armando, Manuel, an... Read more
from Grande Prairie, Canada
Submitted on 22-11-2016
This resort was beautiful. It was very clean and the staff was very friendly. Food was very good and available at all times. Special thanks to Arturo at the pool bar, Gabriel in the buffet and Solomon for the activities! We would definitely return to this resort.
from
Submitted on 23-11-2016
Great stay. Beautiful and clean. View was amazing. Everyone was so cordial. Bartenders rocked.. entertainment was great. Safe for families. Just arrived and already planning my return with the rest of the family!
from Charlottesville, Virginia
Submitted on 24-11-2016
This resort has employed some of the rudest people that I have encountered in Mexico. My family members each had negative experiences with lifeguards, security guards and the front desk staff. Typically we are flexible, low maintenance and happy travelers but this resort staff has been terrible to be around as a whole. The front desk clerk Gustavo actually ruined my entire stay with his hostile attitude. Please do not make the same mistake that my family did. Find someplace where the employ... Read more
from Calgary, Canada
Submitted on 24-11-2016
Great service, very friendly staff. Some translation issues but overall we were able to understand each other. Room was good but a little dated. Lighting was dull, not very bright. Great location right across from the Mall. Liked the multiple pools and variety of restaurant and food options. Didn't like not having a coffee maker in room for mornings.
from
Submitted on 26-11-2016
I enjoyed my stay in this resort very much! Attibuting this grateful experience to a highly conscientious and dedicated staff. To mention a few: Carolina, Fernanda, Martin, Mario, and Ivan. Gracias por todo!
from Oklahoma
Submitted on 28-11-2016
Park Royal is a smaller resort enviroment. In my experience the staff is what makes this resort so great. This was my second time to stay here,and I will stay again on my next visit. I recommend an upgrade to the presidential suite...we stayed presidential both times and well worth the price. Thank You so much for making my much needed vacation the best possible.
from Edmonton
Submitted on 28-11-2016
Park Royal is a place we always like to return to - and chiefly because of the staff. Mario and Gorge at the pool bar (2nd pool) Fernande and Isobel and Freddy in the dining room, and Simon (Superman) handing out popsicles around the pool and beach, Antonio cooking up those great hamburgers - who could ask for more. Aside from the staff (who are absolutely wonderful) the location has to be perfect. Isla is just next door - catering to your every shopping whim - and that fantastic beach - thi... Read more
from Rimbey, Canada
Submitted on 28-11-2016
The service staff in this hotel is amazing! Shout out to Benjamin, Felix, Martin and Francesca who never made us want or wait for anything. Also amazing is the entertainment staff! Eliser , Solomon, Fabian and Rodrigo were fun, friendly and hilarious. They made our children (12 & 9) feel wanted and included in every event and sport, even if they sucked :) This is our second time at this hotel and we will be back!
from San Jose, California
Submitted on 30-11-2016
We spent five days here on a recent vacation to Cancun. We wanted to stay at an all inclusive resort. Overall the stay was nice, though I have to guess there's probably better places we could have stayed at. The pusses and minuses: Minuses: -The food at the buffet restaurant was pretty mediocre. Food at the snack bars was even worse. -The food at their a la carte restaurant was a little better, but it was a little bit of a pain to get a reservation. -Drinks were so-so and only beer selection... Read more
from
Submitted on 30-11-2016
I must admit the people at the front desk were not the friendliest, but the rest of the people you encounter throughout the resort are very comforting and polite. Arturo, Armando, Luis, Martin, Angel, Mario, and Jorge made our stay very welcomed. We will definitely be back again! People like them is what makes your stay a very great experience. Definitely recommend this resort, My family had a blast.
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