BookIt.com Verified Traveler Becky from Orlando, FL

"I stayed at Live Aqua Cancun with 2 of my best girl friends from college for 4 days. We celebrated our 40th birthdays. Everything at Live Aqua exceeded my expectations! The staff was so polite, friendly and accommodating every step of the way. They surprised us with our room decorated with over 50 balloons one night, a fresh fruit tray at our cabana and a cake to share another night. We received first class treatment. The food and drinks were delicious! The spa was so fantastic. The grounds and pools were well kept! Every detail was perfect! The resort was the cleanest resort I have stayed. I noticed people painting and keeping up the facility every day. It is obvious they take pride in their property, customer service and quality! The Aqua Suite included the cabanas, which included foot massages each day. We were so happy to have the cabana because it is so hot and it was nice to have a place to relax out of the sun. Our cabana helper, was so professional and accommodating, waiting on us hand and foot. I HIGHLY recommend Live Aqua Cancun!"

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BookIt.com Verified Traveler Trang from Westminster, CA

"When I got there, the staffs at Live Aqua told me that they didn't have a suite for me. They have to put me in different room. My initial reaction was mad and thinking of what kind of hotel they are running at Live Aqua. They promise to have my suite the next day instead. With this glitch, the staffs at the hotel did an exceptional job to please me after that. I must admit they have a very well train and friendly staffs. They are there to please guests at Live Aqua.

As for the hotel, the suite is well worth the money, The view of caribean sea that you woke up in the morning and look out side is priceless. The Lobster dinner was very good. It is worth the money to spend. If it is in the states that dinner alone could cost about $200 or more.

To cap it off, I like the hotel and the staffs there, very friendly and well train. I would definitely going back there next year. Even with the initial problem that I encounter, I do have an exceptional experience with them"

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BookIt.com Verified Traveler Orion Weiss from New York, NY

"Amazing food (across the board), luxurious hotel room, clean beautiful beach, friendly courteous staff. It was a fantastic and unforgettable experience. Leaving was extremely painful.....
And don't forget to go across the street to the aquarium to pet a stingray and get kissed by a dolphin!"

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BookIt.com Verified Traveler Brandon And Staci Rees from Salt Lake City, Utah

"This was our first time to Cancun and I cannot put into words how fantastic the service, food and staff was during our stay. We were really sad to leave the over the top FANTASTIC service and some of the great relationships we made with the staff. We will be back!!! We will tell everyone about Live Aqua

Loved It
Loved It"

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BookIt.com Verified Traveler Ed White from Virginia Beach, Virginia

"This was our first trip to Cancun. There really isn't much I can say that hasn't already been said in the other reviews. Everything about this place is amazing.
We returned from our trip 4 days ago and have already planned and paid for our next stay at Live Aqua."

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BookIt.com Verified Traveler Bella from Wadsworth, Ohio

"We just returned from a great stay at Live Aqua at the end of August. The grounds were spotless, the food was fantastic, and the running water was purified and posed no problems at all. The staff was amazing. Any time you sit- and I mean anywhere in the hotel- a staff member would come up to you and ask if they could do something for you. We befriended a few of them that we saw over many days, and they were truly warm, friendly, and extremely helpful.

The food was the best around. The sushi bar was fresh, and the two 'Picasso's' that ran it were artists. Breakfast at Siete was stellar every day. We did an upgrade through our points to have the lobster dinner one night- and it was an awesome meal and great experience in this off-the-path alcove where the dinner was held. Eating virtually anything you want at any time of the day is a treat. They also used very good quality alcohol for the drinks- not your garden variety 'well' quality spirits that you would find in a local bar. Of course, they had the best quality tequila to be found in country.

If you are a cigar smoker, there was a cigar bar across the street and up one block with what my husband describes as 'the best Cuban selection around.' That's good enough for me. The hotel location was nice in that a mall was across the street, and the area wasn't so busy that it kept you from wanting to explore. We did feel very safe as well- and we know that may be a concern for some travelers.

Although the resort is all inclusive, we took along a supply of one dollar bills. Although we noticed that not a lot of guests were tipping that staff, we did. They worked very hard, and the small tokens that we left were greatly appreciated.

The only caveat to the trip would be the hard selling from local merchants wanting American dollars or the 'forced stop' at the airport(which we will bypass next trip) to get you to see a sort of time scare resort in exchange for some free services. This had nothing to do with the resort, however.

Overall, a great trip that we not only highly recommend, but will certainly visit again.





"

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BookIt.com Verified Traveler Lisa from Nashville, TN

"Lovely property smells and feels like a spa. As for all-inclusives the restaurant you have to pay extra for is usually the best but this one is just ok. Had couples massage -overpriced and nothing great. Mani/pedi too expensive and not good. I just wish there had been more choices in restaurants or maybe if the menu changed every night it would be better?"

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BookIt.com Verified Traveler Nicole from Talladega, Alabama

"All I can say is that this place exceeded my expectations.I can't even go into details because I would have to write a book. The resort and the staff were excellent. I will most definitely be back!"

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BookIt.com Verified Traveler Tom Griffith from Altus, Oklahoma

"Trip was good overall. beautiful place. Nice facility and extremely friendly staff. Never a wait for anything during the entire visit. Pool facility was one of the best I have seen. Rooms were nice and the air conditioning worked. Facility well above others I have visited in Cancun. The only issue we incurred was a bout of food poisoning. This occurred during breakfast at the Siete restaurant. It came from eating a chicken dish. Thankfully we brought anitbiotics along otherwise trip could have been a bust."

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BookIt.com Verified Traveler Robert

"The place was beautiful, the staff was amazing, the food was fantastic. I will go back!"

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BookIt.com Verified Traveler Anna & Brent from Issaquah, WA

"We stayed at Live Aqua for our Honeymoon and from the day we arrived and the day we left, we were treated with top notch service. The staff were amazingly nice and helpful and prompt. The food was amazing...Very gourmet and took a lot of pictures of the food since we couldn't believe our eyes on how perfect each dish was. The rooms and views were amazing. We booked the Aqua suite since it was our honeymoon and its a huge, beautiful room with a large balcony. The pools were amazing and the temps were just right. Beach is beautiful....sand is white and groomed. There are huge malls walking distance from the hotel. One of the malls is across the street and is an outdoor mall. We couldn't have asked for a better honeymoon....Very luxurious!!"

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BookIt.com Verified Traveler Song from Sacramento, CA

"This resort was wonderful, I am glad that I booked this hotel for my vacation to Cancun. I loved the mall across the street from the hotel, it was huge. I loved every pool there at the hotel. I missed the pool, the hotel, and the beach when we left home. The food was excellent, service was great. Everyone there was very friendly, they always offered help or ask if we needed anything when we dine in any of the three restaurants. I felt very sorry for one of the service lady who get to walk back and forth in the hot sun to the beach and back to the bar to give out drinks, no complaint at all. She was nice enough to ask my husband and I if we need anything to drink, I say no to her because I felt bad for her. I know its her job, these people are too nice and friendly. I miss this place and plan to book it again next time I'm visiting Cancun. They always ask to see if I needed to refill my drinks right when its empty. My cup never go empty for dinning in any of the three restaurants. One thing to mention, I have a very weak immune system, but haven't got sick from this hotel at all for the week that I stayed there and even when i came back home. All I drink was water bottle, orange juice and coffee, no tap water. I also used bottle water to brush my teeth and I also close my mouth when I shower. I sanitized my hand often too.

Love the place, will come back again!!.."

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BookIt.com Verified Traveler Wai L Ho from San Francisco, CA

"Great swimming pool facilities with amazing ocean view. Restaurants provided really great foods, especially the MB... one should definitely try the deserts. The inclusive 24 hr in-room dinning is wonderful. The only disappointment was the coffee, it had no taste at all. I have to bring my own coffee there next time for my breakfast. The other drawback was that the balcony was facing a huge engine which continuously generating noise

Although the Live Aqua is not the best value all-inclusive resort in Cancun, it still worth to stay as they provide really great food and friendly staff."

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BookIt.com Verified Traveler Brian Ramsey from Roseville, CA

"The hotel was beautiful and clean. The service TOP NOTCH! We couldn't have asked for better.

Food service: The food was either very good or fair, it was hit and miss. Several days many of the menu items were unavailable which was frustrating. Four days in a row there was no shrimp which meant all shrimp dishes were unavailable. They also ran out of Chardonnay wine AND Beer. We found that several times the food was VERY undercooked and needed to be reheated. One of our companions got very ill which we attributed to the poorly cooked food (he had not eaten anywhere but the hotel restaurants). Several times what we received wasn't anything remotely close to what we ordered. Twice my husband's order was completely forgotten. The language barrier in the restaurants seems to be the biggest problem, although the employees truly did try to please. The breakfast buffet was always wonderful.

The environment was relaxing, the location perfect and the beach superb.

Once again, the service was outstanding. I don't know if I'd return with an all-inclusive package because I'd rather save and eat at other locations. Other than the food, it is a wonderful place to stay. Did I mention that the service was excellent?
"

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BookIt.com Verified Traveler Rene from Baton Rouge, LA

"We just got back from an awesome trip to Live Aqua in Cancun! It was one of the best resorts we've ever visited. The food was great, the staff was super friendly and accommodating as well. They really take pride in their resort and try to make sure that your visit is amazing. We had a large group and they really accommodated everyone. Take time to dine in the outdoor, secluded lobster grill, it was the best meal we had all week. The Aqua Suite is worth the extra money and has great views as well as very romantic. The swim up bar was the best of all and the bartenders were great!!! We missed you guys as soon as we left! Wonderful vacation and would recommend to anyone interested in visiting Cancun. Geaux Tigers!!!"

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BookIt.com Verified Traveler Rena from Catawba, South Carolina

"Okay.....this will be a long review but helpful, I hope in your decision making. This was our first trip to Cancun, Mexico, well, our first trip anywhere except for near where we live (Myrtle Beach,S.C.) and we could not have planned it better to stay anywhere else.
The hotel was impressive to say the least! There were 9 of us all together on our trip. We had the best time ever!! The staff were very friendly and would go out of their way to make your stay amazing. Just ask and you will receive!
The food was incredible and beautiful. I made pictures of almost everything we ate. No kidding it was picture perfect! Well, everything was picture perfect.
The hotel was beautiful and so very clean. The different smells of the oils they burn were so relaxing. Not invasive at all. You know how sometimes the scents places use are too strong this was not the case. Very mellow.
The bars were great as well! We would stay at the pool bar all day until it closed. Then we would go upstairs and get ready, go eat and then we'd meet at the Aka bar where the pool table was located. There we would have a few more drinks until they closed. Then it was upstairs to the Egos bar. That's where we would finish the night off. The drinks were awesome. I suggest the mango tango!! But whatever you drink I promise it will be delicious.My husband and I were asked if we would take a look at a 90 minute time share sales pitch for a romantic dinner for two on the beach and discounts to the spa. We said yes. I won't say it was a mistake because we knew what we were getting ourselves into when we agreed. Of course it lasted way longer than 90 minutes and we had to tell 3 people at separate times no but it was worth it for the lobster dinner and the massage. Wish we could have said yes but money, for us anyway, is always an issue. We have a daughter in college studying to be a doctor at USC and trying to help our son who works for the railroad. Our children will always come first!!
We went scuba diving, swimming with the dolphins and a deep sea fishing trip. We used Best Day Travel for all our excursions. They are the best!! Also, we all went out to a night club called Mandala. It costs $50.00 per person with a taxi (one way) and an open bar. That was okay but it has a lot of locals and very young crowd. Very hot and the service was not great at all. You could not go to the bar and get your own drinks. So, be careful when you plan a bar trip.
One day we went to Playa Del Carmen. The taxi was $230.00 but it was about a 45 minute drive and he waited until we were done with our day trip and returned us back to the hotel. So, the cost wasn't that bad split 9 ways. We were going to take the ferry to Cozumel but it was $28.00 per person so we decided to stay where we were. We ate lunch at Senior Frogs. That was the funnest day lunch I've ever had. That place was awesome!!! The shopping venues were everywhere. 20 blocks of nothing but stores! Don't ever pay full price for anything....they will bargain. But be prepared if you don't buy because sometimes they get very upset.
One more thing. On my next to the last day I got very very sick. Not gonna go into details but I contracted e-coli!! Do not take medicine for your stomach it slows the poison down from leaving your body. I don't know if it was something I ate at the hotel or if I got it from somebody else who had it. You can contract it from another person. There is nothing you can do but ride it out. Now that we are home my son has it and this morning my husband has it. It will make you very very sick and then very very weak!! And my son is 6'4' and 240lbs of muscle and it knocked him down to his knees. So, be on the lookout but there is no way to tell until you have it. Good Luck with that!!..lol!!!
I hope my review helped you. I read all the reviews before booking our trip and it was very helpful for us on our decision making process. This truly is a 4 star hotel. The only one I heard that was better was Coral Beach. It's a 5 star hotel. But if you just walk in off the street to get a room at the Live Aqua it will cost you $800.00 to $600.00 a night. I know because I asked. That should tell you something.
Have a great vacation!! Time is too short so LIVE AQUA!!!!!!"

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BookIt.com Verified Traveler A. Sanders from Nashville, TN

"My wife and I went to Live Aqua in May. I have to say, it was the best vacation thus far. When we got there we were greeted by friendly hotel employees and given a hand massage (get it!!) We were then shown to our room. We stayed on the 7th floor in an oceanfront Aqua suite (this should be the minimum room you should get if not a higher upgrade you get access to the Aqua Club). We had the perfect view of the pools and oceans. Now for the food. I know other people said the food was ok. Here's the deal on each restaurant: Siete- Great for breakfast and lunch. From omlettes to mamosas to steak, it was on point. The cook hooked me up with some special dishes that he makes at home (his special steak fajita and mexican style burger was a killer surprise!!) The food can get a little old if you eat there every day.Mio- Nice steakhouse. The busque was okay but the steak with bone marrow was delicious.Azur- This is a tricky one. The lunch is great because they have a buffet as well as ordering from a menu (and drinks were great, not watered down). Dinner was also great, but, don't go on Mon or Wed night. They have a set menu that wasn't that good. Now there is a new steakhouse that opened up that you HAVE TO GO TO. You have to pay $60 a person, but is is so worth it (I would have paid $150 a person. That's how good it was.)We got the romantic beach dinner but didn't enjoy it. The steak and lobster was not good at all. I would suggest the steakhouse instead. Excursions- hooked us up with a great deal on speedboating and snorkling for 2 days There is only one negative part of the trip- TIME SHARE TRAPS!!! They're everywhere!! As soon as you get thru customs, they attack. My suggestion, don't deal with any of them!!! I would suggest booking excursions while booking trip. Its the easiest way. Unfortunately, we did get scammed. On the up side, the hotel compensated us with 2 dinners and and spa treat at Coral Beach Gem Spa (sidenote- IT WAS AWESOME!!!! Best treatment we've ever had!! The package price was over $1000 for a couple, and we got it for free!!! This hotel is the next on our vacation stop, but WAY TO GO!!!) This hotel was top notch all the way."

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BookIt.com Verified Traveler Judy from Las Vegas, Nv

"The best vacation ever!!! Will be going back again very soon!"

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BookIt.com Verified Traveler Jodygayton from Northglenn, Colorado

"Best trip ever (2nd time) No kids is a PLUS the Food was fab!!nthe workers were wonderful The spa rocked... I will be backxoxoxo"

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BookIt.com Verified Traveler Kellie Deschaine from Delotn, Mi

"Amazing resort, amazing staff. I wanted for nothing for 8 glorious days!"

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BookIt.com Verified Traveler Ann Saintilien from Corona, NY

"Amazing amazing amazing this hotel couldn't be better. It was just perfect the staff was perfect, so nice and attentive. Azur restaurant is the best the food is to die for, love breakfast at Siete. I love the Sushi Corner so good and fresh our room was perfect so clean and we had the best view. Servers always had drinks on hand every second I miss them so much we're already going back next year May can't wait."

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BookIt.com Verified Traveler Craig Anderson from Stewartville, MN

"This resort was just what we hoped for our 10 year wedding anniversary. It was fun, yet relaxing all in one. The service was through the roof. I feel I need to mention Michel and Sandra of the Aqua Club, which was SO worth it! We even upgraded to an Aqua Suite and would do it again in a heartbeat! The terrace and cabana offered are worth it alone!"

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BookIt.com Verified Traveler Ashley from Levittown, PA

"My fiance and I went for a short little getaway- and it was amazing. I def. recommend staying on the fifth floor- the lounge area was very nice. I also recommend eating at Inlaa'Kech- It's on the resort and $60 a person but the steak and lobster was delicious and well worth the money. It is a very quiet and relaxing resort- so if you are looking to party- I suggest booking another hotel. We also got the couples massage- which i was really looking forward to... It wasn't as good as I thought it would be. Overall a great place, great food and great staff... I will def. be going back!!"

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BookIt.com Verified Traveler David Dotson from Marlow, Oklahoma

"What an awesome vacation my wife and I had. This was the first international vacation we had and it far exceeded all of our expectations. The staff was very friendly and always available when you needed them, (ie drinks on the beach).We encountered several couples that have been to Cancun before and they have all said that this was the best resort they have been in. I am so glad we picked this hotel as our resort for our trip to Cancun. The food was excellent! I especially enjoyed breakfast at Siete. A person had everything they could ask for in there! The coffee bar was excellent too! We had and excellent view of the white sand beach with the beautiful blue ocean lapping at it. Thank You!"

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BookIt.com Verified Traveler Andrwe from New Orleans, LA

"Everything from beginning to end was great. The hotel was really nice and the staff was very helpful and friendly. Went there to relax and couldn't have been better, the adults only, makes the stay that much more enjoyable. Great food and staff, from bringing drinks poolside and at the beach, to the restaurant servers. I will definitely be going back! "

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BookIt.com Verified Traveler Ed Simon from Sylvania, Ohio

"never have my wife and i experienced more friendly people and service . not some not alot but every person we encounterd.rooms were spotless .food was excelent.carribean sea was spectacular beach was pure white sugar sand and pool area great you want a relaxing adults only vacation you cant go wrong here ! we will be back!!!!"

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BookIt.com Verified Traveler Juan Bahena from El Cajon, CA

"Excellent stay! We could not ask for a better most perfect vacation ever. The food was great the beach was perfect, the staff was very friendly and attentive. My wife and I love this place and we cant wait to go back. We definitely would book this resort again. Thank You Live Aqua."

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BookIt.com Verified Traveler Landon And Ashby McNally from Wilmington, NC

"This resort was phenomenal. The food was exceptional as was the service. A special thanks to the coffee 'bar' and to the downstairs 'wine bar'. Thanks for a great trip"

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BookIt.com Verified Traveler Frank from Candiac, Quebec

"Perfect vacation, beautiful resort, clean, staff was frendly, food was delicious, GREAT experience, we loved it!"

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BookIt.com Verified Traveler Lisa Gottlieb from Dix Hills, NY

"This was one of the nicest hotels I've stayed in. The service was impeccable, the food delicious and the pools gorgeous.THe beach is beautiful. The staff could not do enough to accommodate you. The only cons were it would have been nice to have a couple of more restaurants to choose from and It they should have nightly entertainment. I would definitely go back."

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BookIt.com Verified Traveler A Recent Traveler from Dublin, Oh

"Wonderful experience ... Cant wait to go back!"

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BookIt.com Verified Traveler William from Cumming, GA

"Great 4 night vacation. Food was fantastic. Get the upgrade for premium drinks and appetizers. The mexican food at Siete was just ok. All other restaurants we excellent. We ate 4 times at Azur and loved everything (beef tacos). MB had some of the best tuna. Poolside has the best chicken nachos. Room service for breakfast was fast and delicious. Bookit gave us a great rate with airfare and we want to go back sometime soon. My wife and I just sat by the pool, relaxed, drank, and ate the days away. The staff was very friendly and attentive. No complaints at all. One of the best vacations!"

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BookIt.com Verified Traveler Andrea from Upstate, NY

"We a group of us just returned from Cancun. The property is very nice, the staff was always friendly and got most of our orders right. It is upscale without being snobish. I would recommend this resort without any reservations."

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BookIt.com Verified Traveler HJW from New York, NY

"Pros: Clean rooms, spacious shower, good service (though not as cheerful as some resorts I've been to), great beach, nice pools, good food. Across the street from a mall (La Isla) for [overpriced] shopping. I enjoyed the aromatherapy in the hotel and (optionally) in-room. Beds were very comfortable with a nice variety of pillows. Cons: With only three dinner restaurants (Siete, MB, Azur), once can grow tired of the food, though Azur seems to offer a rotating menu. Siete's breakfast buffet has lots of selection and was delicious. There is noise at night because the doors don't close quietly and there is an echo in the hallway. Beds on the beach are for suite guests or cost extra; plenty of lounge chair space though."

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BookIt.com Verified Traveler Cindi from Grafton, WI

"This place is awesome. Great food and tremendous service! This was our first trip to Cancun, and would consider it again and again. This place is superior to any place we have ever stayed, and would highly recommend it for anyone thinking of a relaxing no fuss getaway. The little extras from the maid service (which is twice a day) was incrediable. The only disappointment would be the drinks, as it seems the bartenders do need a few lessons in mixers, but if you ask for a Miami Vice at the pool, they will deliver time and time again. Breakfast was outstanding. The filet at Azur's was tender and delicious, and the chicken nachos at the pool can't be beat. No need to look any farther than here, you won't be disappointed."

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BookIt.com Verified Traveler Trisha Johnson from MIdvale, UT

"The hotel was beautiful and very well maintained. The food at the restaurants was pretty good but I wished there were more restaurant choices. The staff at the pool was amazing. There was no entertainment the entire week we were there. There was supposed to be beach party but they cancelled it because they were catering a convention party on the beach. They did not let anyone know, we found out by going to the beach and we realized the party was not for us, were not happy with the way they handled it. The spa was amazing but the salon was disappointing. I went to get a pedicure and it was disappointing and fairly expensive. Overall a nice trip."

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BookIt.com Verified Traveler Kim Brunner from Franklin, Wi

"I meant to do this as soon as we arrived back home but life got too busy. Overall the hotel was very good. Let me start by voicing my complaints. Everyone that we encountered from the first moments of our check in process in the lounge asked us if we were there to celebrate anything 'special' to which we both replied YES, my boyfriends birthday (which was the day after Valentine's Day) One would think that after so many different hotel employees have made an effort to inquire about any special celebration, on the special day, the hotel might at least send up a BIRTHDAY WISH to the room! Nothing. Do not even dream of asking anyone in the hotel for a bag of potato chips. We must have called room service, asked the maid service, called 'your wish my wish' and the consierege everyday to ask for chips because my boyfriend loves to eat them if he wakes up in the middle of the night, NEVER saw a single bag in the room with the exception of the very 1st night we arrived when they were in the mini bar. I think it is terrible how the staff hits you with a TIMESHARE seminar 'breakfast' as soon as you arrive to the hotel. You are not even in your room and they want an answer from you. They even made us give them a $40.00 refundable deposit. The first guy was pleasant enough to at least talk to, the 2nd guy who I have no clue what his name was came in and was a jerk because my boyfriend just wanted to leave so the guy became angry with us for wanting to get out of there and end it. The food was good unless you wanted steak. We come from Milwaukee where we have a couple of excellent steak places, the steaks in their options (not so good) but not horrible. Everything else, especially the Paella by the pool was very very good. The staff one can not say enough good things about. They work their behinds off and make every effort to see that you are happy and satisfied. The lounge was nice to try out each evening. The employee was beyond awsome. I ended up catching a major cold right towards the end of our stay and he was so sweet, I did not feel up to having any drinks with my boyfriend on the lounge deck but he suggested a cappaccino. It was one of the best I have ever had and it helped me relax that night even though I felt like crap. Overall the hotel was awesome just with these few drawbacks. Our room was changed on the 2nd day because we did not receive the booking I requested and going from the 5th floor to the 8th was also very nice. The higher in my opionion the better the view. The beach was gorgeous. We will most certainly be back. It is just too bad that the mere act of traveling now is so much more of a headache and Cancun's airport added to that. Use caution also when buying any liquor at the airport duty free shops to bring back. Be sure to put it in your CHECK IN LUGGAGE or you will get an added surprise at customs."

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BookIt.com Verified Traveler Michael H Johnson from Golden, Colorado

"I read the previous glowing reviews and hate to confirm the fact this hotel is somewhat of a find. I am torn by telling the truth to my brothers and sisters of the traveling community and wanting to keep this gem all to myself. The better person in me necessitates that I let you know I have four timeshares which I believe gave me opportunities to stay at some very nice spots, this resort meets and exceeds all others in most categories. I must agree that if someone is sensitive to a strong eucalyptic smell it may not be the place for you."

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BookIt.com Verified Traveler Deana from Valley Springs, SD

"For the price of the hotel I think this is a very nice place! We did have to make calls to have our room cleaned. When we would return to the room after being gone for the day they had not been there yet and this happened quite a few times. Also, if you think you are going to be going to a resort where they will serve you for tips this is not the place. We found it was just easier to go and get drinks at the bar than to wait for someone to ask if we needed something. If we did get asked they might bring them back to you. The pools are great and food is good! This is a nice place to go for 2 or 3 days but any longer than that and you will be bored because there are no activities. Communication is quite difficult if you don't speak Spanish which is fine just very different compared to the places we have stayed in the past."

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BookIt.com Verified Traveler Jeff from Evanston, IL

"From the food to the aesthetics of the architecture to the view and all that comes with an all inclusive, all of our very high expectations were met! the tiniest of all details is the only negative which is the plastic wrist band. We left completely satisfied in every way. We think we got a fantastic deal and would definitively come back!"

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BookIt.com Verified Traveler Kevin from Corona, CA

"this was an awesome resort that has it all in for the price point. most people tip the drink and wait staff...they dont expect it but it does improve your service. i would convert to pesos before going next time because the front desk didnt have enough change and they dont give you a equal exchange. great service and amazing food."

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BookIt.com Verified Traveler Steve from Atlanta, Georgia

"This was our first trip to Cancun and an All-Inclusive type Resort. Overall, this was a great couples trip and the atmosphere was relaxed and friendly. The room was nice and the hotel grounds were really great. We really enjoyed the outdoor restaurant which was hidden amongst the trees. The food was fantastic and the environment great. The timeshare pitch was a ok (you have the option to decline when checking in) and the staff definitely responds to tips. Tips are not required, but the customer service significantly improves based on your level of tipping (customary in the US, but I had heard that some all-inclusive resorts discourage tips as it is factored into the upfront cost). The beach was great as was the Spa. Our friends who were traveling with us stated that this was one of the best all-inclusive trips that they have been on and that they were surprised with the several of the amenities exceeding their expectations. We will definitely return to Mexico and are fans of the all-inclusive concept."

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BookIt.com Verified Traveler Raymond from Lafayette, IN

"Just returned from a 6 night stay at Live Aqua Cancun. It was my wife and my first trip to an all-inclusive resort and the Live Aqua met or exceed all our expectations. The staff was superior and the resort was spotless. We would definitely return."

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BookIt.com Verified Traveler Adriana H from New Jersey

"Hotel was beautiful! Had an awesome spa feel and scent everywhere u went! Room was very nice. They provided u with complementary flip flops for the pool, a beach bag and nice big robes. Also had a scented oil to burn in the room! Pools were really nice and not too crowded. Food was alright...and I wish there was some type of entertainment (like a show?). The mall across the street was very nice-we walked around and for some ice cream one night. All in all a very nice hotel and a nice relaxing vacation!"

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"I have travelled extensively both here and abroad. It doesn't get much better than Live Aqua! Superlative staff...beautful setting. The 'Your Wish...My Wish' staff is a dream come true. Can't wait to return!"

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"After one week at this hotel, we have to thank the great courtesy as we were treated by all employees.
The accommodations are exelentes.
This is a hotel that we recommed."

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"My Husband and I celebrated our 9th anniversary at the Live Aqua all inclusive adult resort Cancun...we loved it. We will be returning. Third time in Mexico, but first time in Cancun. It is beautiful and the Resort is also. Everything was just as we saw online. :) "

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"Overall a Great Experience. I booked the hotel purely based on the reviews and was somewhat skeptical but no dissapointment here!
My husband and I went to celebrate my 30th birthday and to mostly relax. It was everything that they advertised, Hotel staff was great, very friendly, rooms were very clean and food was excellent. The beach was GREAT. this was our first visit to Cancun, Mexico and it will not be the last. If you are looking for a party hotel this is not it. It's adults only and things quiet down a lot specailly after 8 or so... To me it felt like I was at a SPA for several days. We left the hotel to walk around to Market 28 and couldn't wait to get back. If you do head out of the hotel you can take the local bus very cheap approximately 1.75USD.
Try to upgrade to the rooms on the 5th floor, you have a private bar/area with premium liquor and appetizers. Staff is super friendly. The hotel crowd is mid 30's/40's... relax. It was PERFECT

The ONLY downside to the stay was...
During our check in we got pulled into attending this 'session' ended up being a sale's pitch (went on for about 90 minutes of so) one morning- almost like a time share but it was driven by points. The price started at 52K but by the end of the conversation they staff was down to 19K and was doing a horrible acting job pretending the 19K offer was a once in a lifetime opportunity and that it maybe going to the other couple who was in the room accross from us. BUT if you attend you get 50% off a romatic beach Lobster dinner for only $110 which I must say was an amazing experience. We absolutely LOVED IT! Have Fun!"

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"Live Aqua was AWESOME! The staff was so wonderful and really made our honeymoon special. Specifically, the woman at the concierge desk was truly wonderful and made us feel at home.

The food was great and we would strongly recommend paying the extra money for the Lobster dinner. We had the filet mignon and lobster which was some of the best we have had.

The resort and areas were very clean and presentable.

Our bartenders were lots of fun and always made sure we had a great time. Service was plentiful and always quick.

Not a bad thing to say about this place! We will definitely be going back for our wedding anniversaries in the future!

"

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"Wonderful resort....the food was fantastic...can't say enough of how wonderful this place was and no kids splashing in the pool. So relaxing!!!"

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"Hotel was beautiful yet very plain, I guess 'old modern.' Room was top floor directly center to the ocean--AMAZING!! The smell throughout the hotel that everyone is referencing is different in every place.......some are good others aren't bad but very strong. It's not THAT BIG of a deal though.



The restaraunt Azur (the only place for breakfast other than room service) isn't awful. It's the buffet so it's basically same thing everyday. We did have an instance where we got cream cheese for our bagel and the cheese had mold on it. YUCK Room service food is 100x better than the restaurant food with the exception on In'La Keche (not sure if that's how it's spelled but it's the outdoor dinner place, steaks were awesome there) We did go to that place 2x and the second time the service was awful. We had to ask for our waitor after sitting for 10 minutes, we didn't get refills once, even after asking, and they almost gave us 2 steaks that weren't cooked how we ordered them (medium not medium rare). This isn't a big place with tons of tables so service should not have been an issue.



Also not sure why but we had to call for cleaning service each day. We were given a $100 spa credit--the hotel tried to say it was $50/person but since that info. was not disclosed when I booked it they let me use the full $100 myself. I would recommend the spa, it was probably the best thing about the hotel. The $100 phone call credit you get is only for LANDLINES, no cell phones. The poolside/beachside drink service was the worst. Yes, you could get up and get your own drink (though the waitors acted pist if you did that) but i'm on vacation, I would like them to bring me my drinks. You can easily sit and wait for a while before a waitor comes up to you and then once they do it'll be another 15-20 minutes before you get your drinks. The guys working at the swim up bar were the best/nicest. The big rectangular pool was cooler than most the first few days but towards the end of the week it was warmer. It is heated but it has 3 smaller pools flowing in to it and they are all cold which I think is the problem behind it.



I do recommend booking a room that allows you access to the Aqua Lounge, if not, you can pay $50/day for access to the lounge. It's very quiet and relaxing up there (it's on the 5th floor) and the staff there are the best. They have premium liquor there as well which is not available throughout the rest of the resort. I thought booking an Aqua Lounge room gave you access to a pool that not everyone had access to but that's not true.



Across from the resort is La Isla (outdoor shopping mall) It is a good place to go if your looking to get away from the resort. It's very busy/brightly lit up at night. I will recommend that you go on a 'Jungle Tour' There are a lot of booths set up thru out the mall with guys asking you to do excurrsions but you can get a better deal if you go directly to the source. It's located along the dock back by the restaurants (i forget the name of them but Hooters is back there, a pizza place and some place called Blue Dock...something like that)..........anyways go directly to those guys. You get to drive a jetboat through the bay and all the way over to this coral national park and go scuba diving.....it was WELL worth the money .



Any questions, please feel free to email me"

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"beautiful resort, best all inclusive we have been too"

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"Great trip, staff at the resort was fantastic! All inclusive, food was great drinks unlimited and the ocean view room was very nice (just wished I was higher up for a better view), but overall this trip was excellent from the time we got in til the time we left."

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"The most relaxing vacation my wife and I have ever had. The atmosphere exuded affluence and yet was calming and restful. The Ocean View room with King Bed was very comfortable, the view of the water from the balcony was excellent. The cleanliness and service staff far exceeded expectations. The food was exceptional in taste, variety and presentation. Braised Beef Short ribs at MB, Fillet Minon at Laa Kech Grill and Shrimp Ceviche at Azur were notewothy. The all adult guest resort was a nice break from our hectic family life. The pool layout was excellent and bartenders/servers friendly and eager to please. I genuiniely believe the staff enjoys their jobs.



The only negative was an unwanted sales pitch when checking in to switch our booking or attend a presentation (with perks) at a sister Hotel. Upon declining, the remainder of the stay was most enjoyable. I don't think we could stay at any other Hotel in Cancun for fear of disappointment. The bar is set high. We visited Me by Melia and Live Aqua was far nicer."

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"Our trip to Live Aqua Cancun exceeded our expectations and exceeded the reviews which we read. In all respects it was an exceptional 7-day experience. The staff was extraordinarily friendly and helpful. The resort was immaculately clean. The pools and beach were phenomenal. The food was plentiful and very good (though not entirely up to Chicago fine-dining standards). Even a bout of Montezuma's Revenge didn't detract from the experience. We will definitely return, though next time for 13 days. Only 2 negatives. First, the aromatherapy throughout the resort was annoying and maybe dangerous for someone with breathing problems. Second, the Cancun Airport was disorganized and unpleasant. Best of all, though, it was exclusively adult. No kids!"

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"I really meant to write this review as soon as we got back from our vacation (January 15 - January 20th). Having been to Cancun several times before I have stayed at several other hotels and one villa. This, by far, was the best of all of the trips. The hotel was immaculate. I loved the entire vibe they've created with the ambient music, the aroma therapy and the decor of the hotel. Every detail has been considered. We were looking for a location that wouldn't have screaming kids at the pool and we found it. The spa was excellent, great massage, superior facilities. Our room was Oceanfront, definitely worth it if they are available. We had paella by the pool that rivals the quality of any fine dining restaurant. We did need a reservation (not hard to get) for Azur but that was because they have two seatings for dinner. This was a more upscale experience complete with live opera style singing. We really expected the food to be subpar at the hotel since it was all inclusive. Much to our surprise and enjoyment the food was excellent. The quality and variety was exceptional. We really enjoyed coming back from a day trip to Playa Del Carmen to find a complimentary bottle of Champagne chilling on ice in our room. I will say that there was only one label for the cabernet wine they serve. Fortunately it was Chilean and pretty tasty, so not an actual complaint. Any other drink you might drink was available and served with a smile. Which brings me to the staff and bartenders. I can not say enough about the staff at this hotel. Everyone speaks English and not only were they courteous, they went out of their way to provide exceptional service. Each person made you feel like you were a personal friend. The BEST, best, best team is the group of bartenders at the AKA bar (downstairs by the Mb restaurant), seem like friends you've known for years. In addition to also having a great rapport with one another, they serve super tasty drinks. We thought all of the guys were great. We recommend this place without reservation. If you get there, drop by the AKA bar, we loved it. I hope that all of these great reviews don't impact how fabulous this place is."

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"My husband and I came with 3 other couples for a relaxing fun getaway from the cold winter. All of our expectations were met with this resort plus more. The food was fabulous. The staff were very friendly and were extremely attentive. The pools and facility were beautiful and very clean. The only negative comment I have would be the long line at check in and that our room was not available for a few hours, we were able though to eat and have a drink while waiting for our room which made us feel better. We had a lot of fun with our friends and new friends that we made while there. We had such a fabulous time, we want to come back soon!!! This resort is highly recommended!!"

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"We found a perfect vacation,service was the best onn every area,the restaurants 9 quality flavor ambience perfect on the five restaurants the managers they have every single detail to make you fill like on honey moon. The manager of a different restaurant had his staff take care of us like a king and my wife like a queen. One employee was the most professional person that we've ever met.if you know about service this place and this people will show you the real righ way 10 plus was my best vacation ever"

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"All of us had a fantastic experience all the way. Great food. Great drinks (but red wine not so good). Great service. Great rooms. Great pools. Great beach.



We booked garden view rooms and upgraded to Aqua Suite at check in for additional $150 per night. Wow, what a room ! 2 bathrooms, double balcony, giant tub, perfect bed, 2 TV's, 2 couches, 2 MP3 players, Bose system on 1 TV, extremely clean. Great early room service. Aqua club was real nice place to meet before dinner. Would be a super place if you are there during rainy weather.



Breakfast buffet was huge and wonderful. Lunch near the beach was very good. MB was gourmet dining all the way. Small portions, so if you are a big eater, order two. Chocolate martinis with dessert were strong. Had creme brule from room service one night, very good. The new outdoor steak restaurant was fun, but my ribeye steak was over cooked. My wife's filet was better than the ribeye, so go with the filet,



Mall across the street was like any nice mall in the US. Not any Mexico vibe at all. It was very nice, but like going to the mall at home. Not something I want to do on my Mexican beach vacation.



The beach is possibly the best I've ever seen. Soft white sand, perfect blue water and no rocks whatsoever. I'm mostly a pool guy and this time we went in the ocean for a while every day. Beaches are raked clean every day.



The 9 swimming pools are all at different temperatures (from cool to very warm) so find the one that's the right temp for you. The pool club pool with the swim up bar is the warmest. The bartenders and wait staff were super.



The cabanas were also a nice touch (free with a suite) and came with 20 minute foot massage each day. The best locations book up early, so get yours before breakfast and enjoy it all day long. I'm going to build a cabana at home this Spring.



Absolutely no time share sales pitches from anybody, ever!



Room service was prompt, less than 30 minutes.



I never saw one person under the age of 18 while I was there. That's a big plus for me.



My adult son went with a group from the hotel to a club called Sweet and LOVED it. They had a staff member from the hotel with them all night. He went to Congo, Carlos & Charlies & Co Co Bongo the next night with a tour arranged at the hotel and had another huge time. He said Sweet was best if you want to dance. Co Co Bongo was best if you want to drink and be entertained by a big show. Youth ... gotta love em.



Not any night time entertainment at this hotel while we were there, but that was okay with me and I knew that when I booked. After a full day of drinking, sun and eating ... I'm ready to enjoy a nice 8 hour nap in a wonderful bed. Clubs are very close by if you need late night entertainment.



I would compare Live Aqua to the Secrets chain in most categories. Excellence and the Sun Palace might be a slight bit better, but not much.Can't compare to LeBlanc because we haven't been there yet. I would highly recommend Live Aqua and I will go back."

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"My wife and I just returned from five nights at Live Aqua celebrating our 20th anniversary. Six of our closest neighbors from 19th Street went with us. For frame of reference, we're all in our late 30s or early 40s with nine kids between us. We left the kids at home and partied more like 20 year-olds. It was a blast, but I think we were perhaps a little, shall we say, more 'energetic' than what Live Aqua is designed for. Live Aqua is tailored more to a relaxing spa atmosphere than to Spring Break style partying, but it's possible to enjoy both as long as you bring some fun people with you. The hotel, grounds, and beaches were immaculate and drop dead gorgeous. The five restaurants were varied, tasteful, and served stunning meals with beautiful presentation, style, and service. If you're a foody and have heard that the food in all inclusives is poor, Live Aqua seems out to change the stereo type. The staff were warm, friendly, well trained, and provided consistently excellent service. We heard from several frequent travelers to Cancun that of all the resorts in Cancun, the relatively new Life Aqua is now their favorite by far. Live Aqua exceeded my expectations in every way. The vacation was probably among the five best days I've ever experienced. We will come back and we will most definitely stay at Live Aqua. Now if we can just get the neighbors to come back too....."

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"I've been to Cancun many times and this was by far the best hotel I've stayed at. Me and my girlfriend did some research before booking this trip and decided on Live Aqua and we are glad we did. This place was absolutely beautiful and kept immaculate.

The Staff- They were amazing. Some of the nicest people I've met anywhere. They catered to you hand and foot and didn't expect anything in return, tipping is not necessary but is much appreciated when you do. The bar tenders at the pool bar were great and very informative. I told him that i was interested in learning about the history of tequila so he gave me a 30 minute history lesson about where it came from and how each type is made. Saved me 50 bucks from taking the tequila tour down the street. This is definitely not a party resort but the pool bar was the place to be if you wanted a little excitement.

The Food- MB restaurant was great. Especially the short rib and steak. There was never a wait to get in to any of the restaurants and they didn't take reservations. Also the 24 hour room service was a plus. Good food too.

The Hotel- The hotel was first class. It was far prettier than any resort I've been to. The beds by the pool were our daily spot. The beach was cleaned and raked every morning. There weren't cups laying by the pool all day like some of the other resorts. As soon as you were done with your drink they would take your cup and bring you another drink. It was great. you didn't even have to leave your bed/chair. The pools were kept spotless and the landscaping was immaculate.

Would i return again? Absolutely! and again and again and again. I don't know if i'll ever go to another all inclusive resort in Cancun besides this one.
We stayed on the 5th floor aqua club which is worth the hundred extra for the week. It has a special lounge on the 5th floor that overlooks the ocean on one side and there's a balcony on the bay side to watch the sun set. The staff in there was great and they had a premium bar from 5-10 daily with canapes and appetizers.

I would definitely recommend this resort for couples or a group of friends that just wanted to relax."

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"It is a wonderful hotel with very friendly staff, modern design and incredible location. I give it 5 stars!!"

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"This is my 3rd visit to Live Aqua and though we had some issues with our room initially, they were resolved instantly. My wife and me greatly appreciate the hospitality of the staff and would like to thank the
Chief Concierge, Poolside manager, and Massage Therapists for their excellence in service:

The following people along with the staff have and continue to elevate the level of service at this hotel. We would again like to thank you for a wonderful vacation and wish you have happy holidays. We are looking forward to our 4th visit. When we think of vacation: we think of Aqua. Amazing.
"

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"This place was absolutely fantastic, I literally had tears in my eyes the day we checked out, I never wanted to leave, the service, food, atmosphere,everything exceeded my expectations x10, I cant say enough good things,,I will definetely be returning,,,,I never saw a speck of dirt anywhere, it was so clean, the staff more than effiecent and I never met anyone that didnt have a smile on their face
this is literally the best place Ive ever stayed,,,,top of the line,,,,,"

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"We would have a much better time there if, Hotel would recognize my birthday as I asked you to in my booking. Nobody even mentioned it, and it looked like nobody even looked at my special request.

The second, on our way home the driver from the travel agency I was assigned to, didn't wait for us for 5 more minutes from our designated time departure. We asked the consierge to tell the driver to wait for 5 more minutes because my wife badly wanted to go the ladies room. Our pick up time was 6:45 AM,but when we came back at 6:50 AM, the driver was gone, and we ended up paying additional $40.00 for the taxi to get to the airport. To be fare, I think that you should reimburse me for that ammount, since my transportation was paid for.

Otherwise, our staying at this hotel was great, and we really enjoed it."

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"Very nice hotel. Rooms were nice. Yet housekeeping never came till around dinner time. We always has to call for towels. The food was ok, we found room service food to be better. And they advertise they serve top shelf liquors when they dont. The transportation was late picking us up @ the airport. With no apoligies from them.
Beach was clean and very beautiful!!"

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"The best most comfortable bed that exists in any hotel. The Staff was so attentive and kind I found myself saying thank you all during my stay. The food was a better quality and variety than any other Cancun resort that I've visited in the past sixteen years. The two staff members that provided service at the pool area was exceptional. BOOK IT.com was a very positive transaction,thanks. If you want peace and tranquility you will not be dissapointed!!!"

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"We stayed during the threat of Hurricane Rina wich later downgraded to a tropical storm. We along with many other tourists couldn't get flights out so we had no choice but to stay. The staff was very well prepared and organized. Our comfort and safety was their priority. Great place, Great people."

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"We did a girl's trip to Cancun and stayed at Live Aqua for our visit. Overall it was a great experience. The atmosphere is very calm and serene. They really only had one bar that we could hangout in after dinner though and it really didn't have much of a nitelife. The rooms were decent although our smaller room was supposed to be a garden view room and instead it was a construction site. The staff is extremely friendly and helpful. The food was good but nothing to really write home about. We did get massages at the spa and they were all good even though it felt as though the staff was hurrying us through the hydrotherapies afterwards. I would recommend this hotel for a couples retreat to relax and spend quality time together but if you're looking for fun you will have to go off the premises for it."

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"AMAZING!!! really beatiful and clean! great food and good service! we are already planning to go back!"

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"Location is great, amazing pool area, beach service is fabulous, food is great, would go back in a heart beat!"

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"From the moment you enter the lobby the view is fantastic. I was greeted with a santanized towel to clean my hands and a cold glass of ice tea. The staff was great!!!! The food was good and the drinks are great top shelf all the way. I only have one complaint no fault of the hotel. A couple next door was really drunk and was very loud returning to their room. I called the front desk and they did ask the couple to keep it down. Otherwise I will return for sure."

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"The Live Aqua is a beautiful hotel.Everything was perfect. The meals at all three restaurants, wonderful. the room service marvelous. the pools immaculate. very thing so clean. friendly staff, a beautiful bed and a great view from our room with a terrace.
we didn't get caught with any time share presentations, probably because we are australians.
do yourself a favour, spend the little extra and stay at the Live Aqua."

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"It was our first stay in Cancun and Live Aqua is highly recommended. The hotel is across the road from a large shopping centre which was very useful. The staff were great and the room was clean with a great view. The food in the restaurants was also excellent. You can't go wrong booking this hotel!
"

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"It was our first stay in Cancun and Live Aqua is highly recommended. The hotel is across the road from a large shopping centre which was very useful. The staff were great and the room was clean with a great view. The food in the restaurants was also excellent. You can't go wrong booking this hotel!
"

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"We just got back from 4 nights at Live Aqua and it was fantastic! From the moment we checked in, we were surrounded by super friendly staff. The food was great, much better than any all-inclusive I've ever been to before.

The pools are all absolutely beautiful and well-maintained. Servers are super attentive...

We booked a deluxe garden view room and still had a great view of the ocean. As other reviewers have said, this place does NOT have a party atmosphere, but if you're looking for a peaceful, relaxing vacation with your significant other, this is exactly it. Would go back in a heartbeat!"

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"I had an amazing time at Live Aqua. I was concerned that the food would be sub-par but the restaurants and dine-in services are amazing. The service is remarkable and the amenities (incl. gym/ pool/ bars/ spa) are great. 5 stars!"

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"It was great, it was three of us, my wife and her son. It was really relaxing and perfect. THe best scenery behind our gorgeous pools. Very attentive and nice staff. Also to our surprise the food was excellent. If you are looking for loud music and young kids running around it is NOT your place. IF not it is heaven.



Already have recomended to everyone."

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"We recently returned from a 6-day vacation at the Aqua. This was a wonderful vacation and this is an absolutely beautiful property. The staff is great, the infinity pools are remarkable, the ocean beautiful (but a bit rough). We had planned to do some tours,but found the hotel so lovely, we barely left it at all. We are somewhat picky eaters, but found the food to be wonderful. There are 3 restaurants with more than enough choices to please everyone. Oddly enough, we were the least pleased with their fanciest restaurant. Its all-meat menu did not appeal to my vegetarian wife, though they did prepare a veggie meal for her and we appreciate that, but we found the other restaurants offered a more varied and savory fare. The spa treatments we had were excellent and well priced. The one thing that bothered us a bit is that this establishment claimed to be all-adult. Well, it is mostly adult, but certainly not all adult. We saw a couple of toddlers almost every day we were there. Saw (and heard) them at the breakfast buffet and in two of the restaurants. But the worst was seeing them in the pools.The Aqua has recently become all-adult so maybe these kids were there because their parents made reservations before the changeover? At any rate, this hotel offers a first-class experience, and we would not hesitate to come back here again. We got a great off-season rate from BookIt.com, that even made it more worthwhile."

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"we just came from cancun after we spend 8 nights at live aqua..we went there after a friend had recommended it to us and i can say was beyond all expectations..everything was incredible..the staff is more than welcoming, they are very attentive and they are always there for you..and the food is fantastic: never had so good food anywhere we went.everything was so fresh and delicious..we don`t have any complains at all and we are sure we will go back next year..and by the way,the site is great..my brother could`t make the trip so when we got to the hotel and we told them what had happened they refund his money immediately..we loved it"

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