Hyatt Zilara Cancun formerly The Royal in Cancun - All Adults/All-Inclusive Resort 4.5 Stars
Blvd Kukulcan Km 11.5 Zona Hotelera View Map
Cancun, MX 77500

BookIt.com Guest Rating

Very Good 

8.0

Yuri from Japan BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Sat, Feb 08, 2014
"The service was the worst. nI have already paid for my room in October. nHowever, when I checked in the hotel on end of the December the concierge ask me to charge again.nI showed my confirmation slip and my payment certificate to the them but they weren't helpful, ask me to pay double.nnAnd they told me that they will refund later. But still I have not received my money."

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Nimish Patel from Edison, New Jersey BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Thu, May 30, 2013
"Can't describe the Hotel, its restaurants and the service better than Excellent. Got more than anticipated. I've been to 5 star hotels in NY, Las Vegas, Orlando, etc., but never received better treatment than here @ The Royal in Cancun. It's well worth the money for All-Inclusive. Restaurants were great. Even though they had fewer vegetarian dishes in the menu, they went well above their service and provided customized vegetarian dishes based on our request. Every server at the hotel greeted us with a smile as we passed by and asked if they could assist us in anyway. The Beach view from the top hotel rooms was fabulous at Sunrise, day and Sunset. If anyone is looking for a hotel with All-Inclusive exceptional service, then this is the place to be at."

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Connie from Greensburg, PA BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Mon, Jul 02, 2012
"We had a lovely time. Shortly after our arrival the power went out for a while due to bad weather. Many efforts were made to make sure we were ok. The rooms were lovely and the food was delicious."

Katherine from Germantown, MD BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Sat, Apr 28, 2012
"The hotel was overbooked, so we were bumped to a sister hotel for one night. Check in as you know is 3 pm and check out is noon and we were lucky to get a 1:30 check out. We had to go through the process of checking out and checking back in when we would have rather been on the beach. The process took three hours. It was an inconvenience to say the least. They were nice to upgrade us, however; the upgrade was a jacuzi and a king size bed. That isn't what we wanted and we didn't use the jacuzi. It was a wasted upgrade. They also gave us 200.00 to use in the spa and we got great massages, however; they booked us for the same room. We are not a couple and just didn't like the process. With the exception of the check in/out issues the staff of the hotel are super great and fast. They are literally at your service."

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Lauren Brynjelsen from Barrington, IL
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  • Would Return or Recommend?Yes
Posted: Mon, Oct 22, 2012
"What an incredible 40th birthday celebration I had at this inclusive resort. Total paradise!! From the moment you arrive you will experience unbelievable service. they welcomed us with champaign and explained everything that the resort offers including setting us up with some fabulous onsite restaurants reservations. The room was gorgeous. The views were breathtaking and the spa, beach and pool were the perfect way to relax on a vacation. I was most impressed with the service. These fine men and women worked really hard at providing top service to all their guest. My favorite server from Tapas who surprised me with a great birthday dessert and a fabulous strawberry/chocolate martini that was soo delicious. Just thinking about these great memories makes me wish I was there right now. I don't normally post reviews to sites so taking the time to do this will show you that this is the place to stay!!!"

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Beachfront Resort In the heart of the hotel zone and only 15 minutes away from the downtown area and 20 minutes from Cancun's International Airport.Raising the Bar in Luxury All-Inclusive, this resort features FREE Golf Green Fees, Cancun`s Only Swim-Up Suites, Pre-Loaded iPods and in-room Bose Stereo Systems! Hyatt Zilara Cancun provides unparalleled vacation indulgence! Read More About Hyatt Zilara Cancun formerly The Royal in Cancun - All Adults/All-Inclusive Resort

Rooms & Rates for Hyatt Zilara Cancun formerly The Royal in Cancun - All Adults/All-Inclusive Resort
Zilara Junior Suite Double - All-Inclusive
Zilara Junior Suite Double - All-Inclusive
Room Sleeps up to 4 People






Amenities:

      Elegant spacious Junior Suites with unobstructed ocean views; two double beds, with pillow-top mattress, fine high thread count linens, plush duvet cover and multiple pillows; in-suite double Jacuzzi; handcrafted mahogany furniture; 32-ich rotating LCD TV [for multi-position viewing from the bed, the in-suite double Jacuzzi or the balcony or terrace] with CD/DVD player and wide selection of satellite channels; in-room safety deposit box; Sony AM/FM clock-radio; iron and ironing board; stocked mini-bar including bottles of liquor; black-out drapes; individually controlled air-conditioning and ceiling fan with bed-level controls; 2-line direct-dial cordless telephone with bi-lingual voice mail and bathroom extension; complimentary dial-up Internet [$]; coffeemaker; unique ``magic box`` for discreet room service delivery; plush bath robes and slippers; spacious, modern bathroom featuring ocean view twin showers, one with rain shower and multiple body massage jets and one with hand-held `telephone shower`` and bench, ``his and hers`` sinks, lighted vanity mirror, hairdryer and deluxe bathroom amenities; evening turndown service; and large terrace or balcony with patio furniture and hammock.
Premium Swim Up Suite King - All-Inclusive
Premium Swim Up Suite King - All-Inclusive
Room Sleeps up to 4 People






Amenities:

        Includes the exceptional Premium Service. These suites offer breathtaking ocean views and include all the special accoutrements to ensure an unforgettable stay. Located on the upper floors, comfort and elegance are abundant everywhere you turn. Enjoy our 24-hour room service and impeccable personal attention. Delight in stunning ocean views across the Caribbean; take in the majesty of the crimson, mauve and pink hues of the sunset and the glorious colors that herald a new day in the morning. Features: Elegant extra large Junior Suites with unobstructed ocean views. In-suite double Jacuzzi. Premium Beds with pillow top mattress, fine high thread linen, plus duvet covers and multiple pillows. Handcrafted mahogany furniture. 32-inch rotating LCD satellite TV with multi positions to allow viewing from bed, Jacuzzi or terrace. Bose stereo and speaker system with CD/DVD/Radio player plus loaded iPod with music selections for all tastes and complimentary DVD library. Sony AM/FM clock radio. Laptop size in-suite safety deposit box. Iron and ironing board. Mini-bar stocked with bottled water, soft drinks and domestic and international Bottle Butler system. Individually controlled air-conditioner and ceiling fan with bed side controls. 2-line direct-dial cordless phone with bilingual voice mail and bathroom extension. ``Magic Box` for discreet room service. Coffeemaker. Spacious marble bathrooms featuring ocean view twin showers - one with rain shower & multiple body massage jet sprays and the other with hand held ``telephone shower``. ``His and Hers``  sinks, lighted vanity mirror, hairdryer and deluxe bathroom amenities. Evening turndown service. Black out drapes. Terrace with patio furniture and hammock. Premium Beach Cabana exclusively designed. Steam shower ocean view. Spacious living, dining and bar area.



World`s 1st unlimited complimentary local and international calls.

      Semi private or private outside pool.
Presidential Suite - All-Inclusive
Presidential Suite - All-Inclusive
Room Sleeps up to 4 People






Amenities:

      Includes the exceptional Premium Service. These suites offer breathtaking ocean views and include all the special accoutrements to ensure an unforgettable stay. Located on the upper floors, comfort and elegance are abundant everywhere you turn. Enjoy our 24-hour room service and impeccable personal attention. Delight in stunning ocean views across the Caribbean; take in the majesty of the crimson, mauve and pink hues of the sunset and the glorious colors that herald a new day in the morning. Features: Elegant extra large Junior Suites with unobstructed ocean views. In-suite double Jacuzzi. Premium Beds with pillow top mattress, fine high thread linen, plus duvet covers and multiple pillows. Handcrafted mahogany furniture. 32-inch rotating LCD satellite TV with multi positions to allow viewing from bed, Jacuzzi or terrace. Bose stereo and speaker system with CD/DVD/Radio player plus loaded iPod with music selections for all tastes and complimentary DVD library. Sony AM/FM clock radio. Laptop size in-suite safety deposit box. Iron and ironing board. Mini-bar stocked with bottled water, soft drinks and domestic and international Bottle Butler system. Individually controlled air-conditioner and ceiling fan with bed side controls. 2-line direct-dial cordless phone with bilingual voice mail and bathroom extension. ``Magic Box`` for discreet room service. Coffeemaker. Spacious marble bathrooms featuring ocean view twin showers – one with rain shower and multiple body massage jet sprays and the other with hand held ``telephone shower``. ``His and Hers`` sinks, lighted vanity mirror, hairdryer and deluxe bathroom amenities. Evening turndown service. Black out drapes. Terrace with patio furniture and hammock. Premium Beach Cabana exclusively designed. Steam shower ocean view. Spacious living, dining and bar area.

World`s 1rst unlimited complimentary local and international calls.

      Semi private or private outside pool. Connecting suites options king to double.
See All Available Room Types
Exclusive Call Center Special!
Must call to book.
Toll Free: 888-782-9722
Amenities: Hyatt Zilara Cancun formerly The Royal in Cancun - All Adults/All-Inclusive Resort
  • 24-Hour Front Desk
  • All-Adults
  • All-Inclusive
  • Beachfront
  • Beauty Shop/Salon (+)
  • Billiards
  • Business Center (+)
  • Business Services (+)
  • Car Rental Desk (+)
  • Coffee Shop
  • Complimentary Bathrobe and Slippers
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Exterior Corridors
  • FREE Golf
  • FREE Local Calls
  • FREE Parking
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Game Room (+)
  • Gazebo
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Handicap Services
  • Horseback Riding (nearby) (+)
  • Ice Machine
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Non-Motorized Water Sports (nearby) (+)
  • On-Site Check In
  • On-Site Travel Agency
  • Outdoor Pool
  • Properties with Word of Mouth Testimonials
  • Public Internet Access (+)
  • Racquetball
  • Restaurant
  • Room Service
  • Room Service Included
  • Sauna
  • Security Guard
  • Shopping (nearby) (+)
  • Spa Services (+)
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Tennis Courts
  • VIP Rooms
  • Valet Parking (+)
  • Volleyball Court
  • Wake-Up Service
  • Water Park
  • Water Sports (+)
  • Wedding Services (+)
  • Wireless Internet
  • Wireless Internet Access

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.