Hyatt Zilara Cancun - All Adults/All-Inclusive Resort

4.5 Stars
Blvd Kukulcan Km 11.5 Zona Hotelera View Map
Cancun, MX 77500

BookIt.com Guest Rating

Crystal from Melbourne, Florida BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Thu, May 01, 2014
"This was our sixth trip to Mexico. Check in was the only negative part of the trip. We booked a premium ocean front junior suite king. Booked three months in advance. nWhen we checked in we were told our room had two double beds. We stated we booked a king. We were told 'king' was a category not a bed size. Sure it its. We had to check into a double room and then move the next afternoon. The person checking us in was not friendly and wanted us to upgrade. It was obvious he was not happy that we were not interested in up grading. He passed us to another lady that was more pleasant and helped us book restaurant reservations. From that point on everything was great. The service, room and food. We used the gym every morning and it was adequate. Kept very cool and always had clean towels and water. It isn't large but nicer than most. The food, in our opinion was wonderful. We ordered coffee after dinner at Tapas and were served Mexican coffee complete with a fire show at our table, fabulous! Chef's plate was fantastic! We met so many fun people and enjoyed ourselves to the fullest. The staff is very caring (other than the front desk) and will do anything for you. The entertainment was better than average, no Grease or Michael Jackson shows here. You do have to reserve your lounge chair or cabana at the pool very early as they go fast. The hotel is beautiful and kept very clean. Daily volleyball games at the pool were fun and a great way to meet people. All in all a great time!"

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Yuri from Japan BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Sat, Feb 08, 2014
"The service was the worst. nI have already paid for my room in October. nHowever, when I checked in the hotel on end of the December the concierge ask me to charge again.nI showed my confirmation slip and my payment certificate to the them but they weren't helpful, ask me to pay double.nnAnd they told me that they will refund later. But still I have not received my money."

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Nimish Patel from Edison, New Jersey BookIt.com Verified Traveler
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  • Would Return or Recommend?Yes
Posted: Thu, May 30, 2013
"Can't describe the Hotel, its restaurants and the service better than Excellent. Got more than anticipated. I've been to 5 star hotels in NY, Las Vegas, Orlando, etc., but never received better treatment than here @ The Royal in Cancun. It's well worth the money for All-Inclusive. Restaurants were great. Even though they had fewer vegetarian dishes in the menu, they went well above their service and provided customized vegetarian dishes based on our request. Every server at the hotel greeted us with a smile as we passed by and asked if they could assist us in anyway. The Beach view from the top hotel rooms was fabulous at Sunrise, day and Sunset. If anyone is looking for a hotel with All-Inclusive exceptional service, then this is the place to be at."

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Afrooz Ashleigh Kharazi from Los Angeles, California
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  • Would Return or Recommend?Yes
Posted: Mon, Aug 25, 2014
"This was our fourth trip to Cancun. It was our honey moon and I was expecting to get a honey moon room ready! The hotel told us that they will make the room ready the day after we arrived which took the excitement away. nOverall I like this hotel the only down side was that you had to literally fight for cabanas. I think the food was good quality and the staff were friendly. I still prefer to stay at this resort when I'm in Cancun."

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Hyatt Zilara Cancun - All Adults/All-Inclusive Resort

Beachfront resort in the heart of the hotel zone and only 15 minutes away from the downtown area and 20 minutes from Cancun`s International Airport. Raising the bar in luxury all-inclusive resorts, this resort features FREE golf green fees, Cancun`s only swim-up suites, pre-loaded iPods and in-room Bose stereo systems! Hyatt Zilara Cancun provides unparalleled vacation indulgence! Read More About Hyatt Zilara Cancun - All Adults/All-Inclusive Resort

Hyatt Zilara Cancun - All Adults/All-Inclusive Resort Deals & Specials

Rooms & Rates for Hyatt Zilara Cancun - All Adults/All-Inclusive Resort

Oceanfront Deluxe Suite One King - All-Inclusive
Room Sleeps up to 4 People
This 653 square foot suite features a balcony with a hammock. Bath amenities include His/Hers plush bathrobes/slippers, hairdryer and a hair straightener upon request. The suite comes with a 2-line direct dial cordless telephone with bilingual voice mail and bathroom extension and an individually controlled air conditioner and ceiling fan with bed-side controls. Other features include a coffee maker, work desk with desktop lamp, internet and 110v electric power, rotating 32-inch LCD satellite TV with DVD/CD player and MP3 Player and an iron/ironing board.

Room Amenities Include:
  • One King Bed w/ Egyptian Cotton Sheets and a Pillow Menu
  • Refreshment Center Stocked Daily with Water, Beer, Soft Drinks and Snacks
  • Liquor Cabinet with a Selection of Domestic and Imported Beverages
  • Electronic Laptop-Size Safety Deposit Box
Zilara Suite Two Double - All-Inclusive
Room Sleeps up to 4 People
This 653 square foot suite features a balcony with a hammock. Bath amenities include His/Hers plush bathrobes/slippers, hairdryer and a hair straightener upon request. The suite comes with a 2-line direct dial cordless telephone with bilingual voice mail and bathroom extension and an individually controlled air conditioner and ceiling fan with bed-side controls. Other features include a coffee maker, work desk with desktop lamp, internet and 110v electric power, rotating 32-inch LCD satellite TV with DVD/CD player and MP3 Player and an iron/ironing board.

Room Amenities Include:
  • Two Double Beds w/ Egyptian Cotton Sheets and a Pillow Menu
  • Refreshment Center Stocked Daily with Water, Beer, Soft Drinks and Snacks
  • Liquor Cabinet with a Selection of Domestic and Imported Beverages
  • Electronic Laptop-Size Safety Deposit Box
Oceanfront Suite One King - All-Inclusive
Room Sleeps up to 4 People
This 653 square foot suite features a balcony with a hammock. Bath amenities include His/Hers plush bathrobes/slippers, hairdryer and a hair straightener upon request. The suite comes with a 2-line direct dial cordless telephone with bilingual voice mail and bathroom extension and an individually controlled air conditioner and ceiling fan with bed-side controls. Other features include a coffee maker, work desk with desktop lamp, internet and 110v electric power, rotating 32-inch LCD satellite TV with DVD/CD player and MP3 Player and an iron/ironing board.

Room Amenities Include:
  • One King Bed w/ Egyptian Cotton Sheets and a Pillow Menu
  • Refreshment Center Stocked Daily with Water, Beer, Soft Drinks and Snacks
  • Liquor Cabinet with a Selection of Domestic and Imported Beverages
  • Electronic Laptop-Size Safety Deposit Box
See All Available Room Types
Exclusive Call Center Special!
Must call to book.
Toll Free: 888-782-9722
Amenities: Hyatt Zilara Cancun - All Adults/All-Inclusive Resort
  • 24-Hour Front Desk
  • All-Adults
  • All-Inclusive
  • Beachfront
  • Beauty Shop/Salon (+)
  • Billiards
  • Business Center (+)
  • Business Services (+)
  • Car Rental Desk (+)
  • Coffee Shop
  • Complimentary Bathrobe and Slippers
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Exterior Corridors
  • Fine Dining
  • Fishing (nearby) (+)
  • Fitness Facility
  • Free Golf
  • Free Local Calls
  • Free Parking
  • Game Room (+)
  • Gazebo
  • Gift Shop on Property (+)
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Handicap Services
  • Horseback Riding (nearby) (+)
  • Ice Machine
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Massage Therapist (+)
  • Medical Services (+)
  • Multilingual Staff
  • Non-Motorized Water Sports (nearby) (+)
  • On-Site Check In
  • On-Site Travel Agency
  • Outdoor Pool
  • Properties with Word of Mouth Testimonials
  • Public Internet Access (+)
  • Racquetball
  • Restaurant
  • Room Service
  • Room Service Included
  • Sauna
  • Security Guard
  • Shopping (nearby) (+)
  • Spa Services (+)
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Tennis Courts
  • VIP Rooms
  • Valet Parking (+)
  • Volleyball Court
  • Wake-Up Service
  • Water Park
  • Water Sports (+)
  • Wedding Services (+)
  • Wireless Internet
  • Wireless Internet Access

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.