BookIt.com Verified Traveler William from Tucson, Arizona

"The overall experience was certainly great ... the only problem is that the resort was build in 1997 and this is reflecting in the quality of rooms and other feature."

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BookIt.com Verified Traveler Dan from Surrey, Bc

"The Hotel Riu Yucatan is obviously an older hotel and it does show in places. The beach is great and the sand continues into the water. They seemed to be under staffed as the service was poor at times. There was no pool bar or beach bar service as at other hotels we have stayed at. As well there was no table service at showtime only girls removing glasses. As others have said the stench from the water closet was very bad, it filled the room when the patio glass door was closed. so this mean't you could not use your A/C and air out your room at the same time. All our clothes smelled of this odour when we returned home. I would recomend this hotel for the beach only as it was AWESOME.People we were travelling with could not open the lock on their door one evening. We called the front desk and told them the situation only to get told to come down with ID and they would give us a new key. I then told them again that the key would not open the lock as it kept going in circles and did not open. A half hour goes by and 3 unanswered calls to the front desk we had to go to the lobby and tell them in person. They finally sent someone who tried to unlock the door the same way we had been only to say the lock does not work! Well that is what we already said. They ended up getting a ladder and going in through the Romeo And Juliet Balcony window which by the way does not lock HOW SAFE AND SECURE IS THAT. Then maintenance informed them that before they leave make sure your lock works otherwise you will get locked out again. This incident happened at 11:00 PM and i guess they would have had to spend the night elsewhere had they not got in. Just before we left they recieved a phone call from the front desk asking them if their DOORKNOB had gotten fixed, What a JOKE as this was at least a week later and we were leaving the next day, but they wanted to make sure that the Hotel had fixed the problem which they had NOT. All in all the food was ok except lunch at the Margarita sucked as it was also lunch for the Riu Tequila. We had lunch one day at the Main Dining Room and lunch was awesome, so it seems the quality in the outdoor buffet for the 2 hotels was lower as they had to feed more people."

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BookIt.com Verified Traveler Barbara Cronin from Lanoka Harbor,, NJ

"We had a wonderful week... Positives were: * Beautiful beach with clean sand ocean bottom * abundance of lounge chairs... get up early to sit on the high wall overlooking the beach... wonderful breeze at all times !! Shade also available at the back of the beach under the trees. Pools were well maintained, but a bit dirty around the swim up bar by the afternoon. Nice to be able to visit the other sister properties nearby for the nightlife if desired. Tequila had the best night life, and entertainment, but clients had to walk to share our beach. Need more shops, etc. nearby. That the water was NOT drinkable in the rooms threw us a bit, like in teeth brushing, etc. and the warning was very small and almost missed !! (... we have not had this inconvenience lately at resorts).Room refrigerator was stocked with water, soda, etc. as well as liquor available if desired. Rooms were cleaned well daily... except for the lingering urine scent in our bathroom,(which always appeared clean, but??) Shower stall had a bit of mildew around the caulking that could have been removed . The only specialty restaurant that we really liked was the steak house. For the
Asian restaurant, we were hoping for hibachi style which has always been a highlight for our family in the other resorts we have visited, but it was buffet style and just mediocre, The theme nights were well done and we enjoyed the happenings in the main lobby, Larger screen tv's in the rooms would be a plus... not all of the picture fit on ours. We were so fortunate to have great weather, and met some nice people over the week. One of my irritations was when we attempted to purchase toothpaste in the lobby shop and it cost $7.00 !! That was for a very small tube !!?? I really missed my dollar stores then !!




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BookIt.com Verified Traveler Kim E from Chanhassen, Minnesota

"Great beach, plenty of loungers, good food and in room bar! The only thing I'd change would've been the location of our room- would've prefered a room facing out on the gardens and we were hoping for a bigger pool. Also highly recommend the Aventura zip line and sea turtle snorkel tour. It was a gas!"

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BookIt.com Verified Traveler Susie from NH

"We LOVE the resort....great location, great beach, great buffet, but mostly GREAT STAFF!!!!!!!!!! Friendly, clean, and efficient!"

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BookIt.com Verified Traveler Russ Paradis from Vancouver, Wa

"Staff people incredible and friendly,pretty and clean place,for some reason our room smelled very moldly, got another room, it and also moldly, 3 rd room on second floor (instead of first floor) was good, and situation didn't cause us much problem. Place was well kept and beautiful.Drinks O.K, Food was lacking something but fair,more puddings and fruits than most eat, not wonderful, fair for the price but steak house, mexican and asian resturant not easy to reserve. Entertainment was awful,Kids on stage is boring.Good place, well worth the money, but probably will spend a little more money and try better quality place .Recoomend because for the money it was good, pay for what you get."

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"TERRIBLE TOOK ADVANTAGE OF MY WIFE CHARGED 3.OO US MONEY TO CALL HOME WITH 20.00 PHONE CARD NEVER CHANGED BED SHEETS IN 7 DAYSNEVER GO BACK THERE"

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