BookIt.com® Verified Traveler Mindy from Patriot, Indiana

"This was our 3rd trip to Cancun, and it gets better every time! Place was wonderful! The restaurants were great, food selection was the best of all the resorts we have stayed. No hidden fees and lots of perks for all guests. Memories will last forever!"

BookIt.com® Verified Traveler Jeff And Karen Jervah from Raleigh, NC

"We had a great 4 days in Cancun. The hotel was beautiful. Everything went smoothly - we had no issues whatsoever. Our teenager son enjoyed the hotel and the pool activites (volleyball, water aerobics, games etc.). They had activities as well for younger kids, but we didn't participate. Seemed like everyone, regardless of age, was having a great time."

BookIt.com® Verified Traveler TOM AND NET from SOUTHSIDE, Alabama

"'This is a stunning property. It was immaculate and clean. The staff were very friendly and helpful. They even let us check in three hours early which was well needed."

BookIt.com® Verified Traveler Todd from Boerne, Tx

"Awesome"

BookIt.com® Verified Traveler Susan from St Petersburg, FL

"Beautiful hotel. Beautiful views! We were well cared for. Overall, we didn't feel it was too safe to venture too far away from the resort with all the stories you hear about crime and the drug cartels in Mexico. I have read this violence doesn't apply to Cancun, but who wants to take the chance? Room was spacious, clean and had a balcony overlooking the pool and the ocean. If you go, make sure you make reservations at one of the specialty restaurants a night ahead as they fill up. We were never able to get in. Buffet was ok. I was not overly impressed with the food."

BookIt.com® Verified Traveler Kevin Love

"Staff was more than friendly. Only had one bad experience where we were hurried out of a restaurant so they could get ready for the next seating which occurred in 30 minutes. We were the only table left and thought surely we weren't holding them up. High speed internet beyond the lobby area would be nice to have."

BookIt.com® Verified Traveler Dena Jeppesen from Rexburg, Idaho

"My husband and I had a wonderful time. The hotel was great. Our room was very nice and clean. The staff all spoke very good english and were very helpful.The food was really good we ate most of our meals at the buffet. It had a great selection and different everyday. Getting in and out of Mexico is a little frustrating. We also took a trip to the Myan ruins. It was very interesting and worth what we paid to go."

BookIt.com® Verified Traveler Janel from San Diego, CA

"This is a stunning property. It was immaculate and clean. The staff were very friendly and helpful. They even let us check in three hours early which was well needed after 10 hours of flying. Throughout our trip we treated very well by the staff. However, the selection of food was poor. It was the same thing day after day. On the third day I got food poisoning. I'd rather go to a different hotel will not return to Riu for a while."

BookIt.com® Verified Traveler Shelly from Tallmadge,oh

"My husband and I jrst returned on Sat. March 3rd. For all the people that wrote negative reviews you are probably people who could find fault with anywhere they went. This place is a paradise! From check in to check out we had no problems what so ever. The staff was fantastic. The food was fabulous. Yes there was a slight mildewy smell but we have been to Dominican Republic at a 5 star and to Jamica and both places did have that odor. I think it just has something to do with the high humidty year round. From the servers on the beach to the maids to the bar staff everyone was friendly and more than willing to get you anything you needed. We are returning next year and absolutely can't wait. Don't listen to the other reviews. Just make your reservation and get ready for a fabulous week in paradise."

BookIt.com® Verified Traveler Ronald Borowski from Buffalo, New York

"Overall, the resort was well worth the money. We had an Ocean View Jr. Suite on the 8th floor (center). The view was amazing! The hotel is in a great area if planing a trip to the night clubs. (7 minute walk). The staff was very friendly and willing to accommodate any request. The rooms were very spacious and exceeded our expectations. The in-room bar and fridge were HUGE bonuses. Any room service request was very speedy. The 'broadway show' was a bit cheezy. The hotel did have a slight musty smell but nothing worth complaining about. Had I not of read other reviews prior to our vacation, I might not have even noticed. As the hotel is ocean-side the dampness was to be expected. The buffet next door was by far much better than the buffet here, which was quite surprising. Since they were both included, we did not mind walking over. Next door, however, was very congested and hosted a much younger crowd (30 somethings) which was our age group, however, we we looking for a more relaxed crowd, so we were happy with our selection to stay here. We were not thrilled with having to make reservations a day or two in advance to go to the specialty restaraunts especially since we were very disappointed with the food. We ate at Crystal, which seems to be most recommended, however, was not blown away. If you are looking for 5 star food, this is not the resort for you. The food was most disappointing. The drinks were just ok...but unlimited :) .. so after a few, the taste did not matter much. The gym was aweful...if you are a gym rat, pick another resort. The beach was small, but totally sufficient. If you are going to book an excursion, walk across the street to the local excursion desk....it is much less expensive. If you are looking to dance, do not waste your time at COCO BONGO...it was a bust! They cram people in like sardines.We had a better time at Congo and Dos Equies which were way less expensive. Over all considering what we paid , I would give this resort an 8 out of 10."

BookIt.com® Verified Traveler Carole McClinton from Whiting, New Jersey

"Our second trip to Riu Palace Las Americas in Cancun. We feel this is paradise and came back for 2 weeks this time. Brought friends with us who plan to return next year with us. You definitely get your money worth with this all-inclusive."

"Absolutely beautiful! Everyone was so friendly and courteous and very accommodating. One of the best vacations we have had in a long time!"

"This place really rocks! Impeccable service, fantastic food and lots of choices of restaurants -- the water was sparkling turquoise and the beach fantastic. I had a massage at the spa and it was fantastic. We worked at out the gym every day and it was clean and all of the equipment worked very well. We could also go next door to the Riu and check out the beach and shows. Great Operation! We will visit the Riu Palace Hotels again in the future."

"We just returned from 8 days at the Riu Palace, overall it was a great trip. The hotel is beautiful, the service wonderful and staff extremely willing to accommodate in anyway possible. If I were looking for something to complain about, it would that the hotel needs little maintenance items taking care off (paint touched up, etc) and the coffee is very bad. I did try to add an expresso to my regular coffee to make it better, but ended up going to the Starbucks across the street.
Although tips are not required, we found that they really deserved more tips and we tipped those we thought earned the extra. Also, if you are looking for something special food wise etc, a nice tip goes a long way... We are looking forward to going back."

"Hotel is beautiful. Room is nice with a little sitting area. We were upgraded to a pool/ocean view which was nice on the 3rd floor. I am sure the room views on higher floors are much more gorgeous but we were happy with our upgrade. The food is good. Restaurants were good also. We are not picky eaters so all food was fine for us. The pool was great (one of the bartenders at swim up a little snappy; probably should be moved to a less active area like the lobby or something - I'm 40 so trust me this has nothing to do with age). We enjoyed the beach and also pool. Meet a lot of people from everywhere and really enjoyed ourselves. This is a quiet hotel I thought so if you are looking to relax this is a place for you. Pool area during day is probably the most excitement you see at this hotel. Drinks were great and many top shelf options - Baileys, Absolute, etc. For the money it was worth it for us!"

"My partner and I stayed for 8 days - could have stayed for 800! The resort was amazing and truly made my holiday.
We loved the pool service and the quality of the staff. The rooms were huge and we certainly got our money's worth in food and beverage. Already trying to figure out a way to go back again next year!"

"My Summer Vacation to Cancun was very refreshing and badly needed. My partner and I were very impressed with the service, activities, food and the spacious room; as soon as we arrived we were upgraded to the beach/pool view and it was just an amazing view.



The only distasteful thing was a few female members going top less, there were children in the beach and these females were walking around as if it was ok, I think there are beaches that you can go to and are ok with nudity, but I did not think Riu was one of them. This is the only complaint I have.

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"The hotel was beautiful and the service exceptional. Everyone was so friendly. The food was wonderful and everyone made our anniversary truly special."

"My family and I stayed for 6 nights and we had a WONDERFUL time. The hotel is beautiful and VERY clean. The entire staff was great, always doing their best to do whatever it takes for the guest to enjoy themselves. Great shows! We will definitely go back."

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We had a great time. the rooms were very nice , and there are alot of different foods to try.



We hope to go back soon."

"The hotel stay at the Riu Palace Las Americas was great. The staff are extremely friendly and helpful. My only downfall was the food selection and how reservations to the restuarants within the hotel were handled poorly and could have been better."

"Always check reviews before going any place as per they definitely help. When reading reviews on the Riu Palace in Cancun 100% commented on the hotel's bad smell. IT IS TRUE and only because of this factor I would not recommend this hotel to my friends. Now if you are able to get a great deal (use BOOK IT, so far I found they have great deals and good service) for a bit less than a $1,000 FOR 2 for 6 nights THEN definitely go and it would be easier to ignore the smell and concentrate on the good things the hotel got to offer like their service, food, entertainment & overall beauty of its location. Trust me if you can't get this type of deal then you better of trying some place else other than Riu Palace Palace. However all in all WE HAD A WONDERFUL time in beautiful CANCUN. "

"The best experience ever. I don't think I will ever cruise or stay anywhere else other than Riu Palace. We spent one week in Sept 2011 of feeling pampered and special. HIGHLY RECOMMEND!"

"Hotel, staff, food, pools, beach, atmosphere, drinks and room are great. We have stayed three different times of the year.
The first time was at the end of April 2008. I did notice a mold smell in halls but there was no smell in November 2010, nor January 2009. So I guess it may depend on the time of year.

Overall for an all-inclusive, you can not beat this deal. We have stayed at four or five other all-inclusive resorts and Riu Palace las Americas is the best. I suppose you could pay a lot more money and get a softer bed or a flat screen TV, but for what you get, this place can not be beat.

If you are a snob and demand the very best, then maybe you should pay a few thousand more and get the best. This place is on the high-end of all-inclusive hotels and the restaurants serve very good food. Buffet choices are plentiful and you can always find something very good. Wines, liquor, frozen drinks and beer are very good.

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"we stay at the riu palace las americas every year and the scenery is beautiful, the staff at the resort are amazing, there are 5 resteraunts, 2 pools one is a party pool the other is a family pool. several bars and a night show which is different every night. we have been there enough times to call alot of the staff great friends. the rooms are very well air conditioned and comfortable. all the staff are people orriented, and make you feel like royalty. you are close to entertainment around cancun, we look forward to returning to the riu again this year. I have never stayed anywhere else that has such a good feel ,me and brothers and sisters have all taken our spouses there several time"

" Just returned from this resort. From Oct. 10 th thru Oct 15th. Great food quality, different and variety every day. Staff professional and wonderful all around. Beautiful ocean views. Great pools. I would recommend this place without hesitation. We stayed on the 4th floor. The room and the hallway out side of our room had a moldy smell, which was the only thing that I did not care for. I should have let the staff know about the smell, They would have switch us to another room, but other that that the resort was beautiful."