BookIt.com Verified Traveler Robert from Waldorf, MD

"We had a great stay! The room was lovely and the staff went out of their way to be of help."

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BookIt.com Verified Traveler Peter Maurer from Buffalo, Ny

"fast checkin ,room ready at 1:00 .front desk was great. gave us two corner suites ,we booked juinor suites .beds were firm but not hard.our room 790 had view of cancun city all the way around. al acarts were poor ,steak house best ,rib eye steak was best. 3-4 people in line for al a cart vouchers ,not a big deal . 3 elevators near our room ,never wated more than 30-45 seconds for car. all bar drinks were good ,not watered down , no bugs.buffet food was mostly good, something for everyone. room cleaned every day while we were at breakfast . Nothing missing ! 300 sq. ft. balcony.c/a was great ,great walk in shower , hot water most of the time. bags picked up in 3 min. this was our third time at this resort,we brought 2 new travlers with us and they thanked me for setting up such a great trip. we LOVE this place."

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BookIt.com Verified Traveler Vince MacLean from Washabuck,, Nova Scotia, Canada

"Great time;great staff; clean rooms;good entertainment; adaquate food; great swimming --no large breakers; need more cabanas on beach and larger teapots; Totally satisfied for the money. Super staff. Ten of us feel the same way. Thanks."

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BookIt.com Verified Traveler A Recent Traveler

"Our stay here was excellent! The food was good (not GREAT, but very good). We ate at the Mexican Restaurant and Steak House and that was very good as well. The staff was incredible. They are always providing entertainment at the pool and beach, but never push you to do it. The service was great! There are travel agents at the hotel that can help you book every excursion you could imagine and are very helpful. We were well taken care of, felt safe, and had a wonderful time!"

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BookIt.com Verified Traveler A Recent Traveler

"IT WAS AMAZINGGGGGGGGGGGGGGGGG THANK U"

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BookIt.com Verified Traveler Claudia from Dallas, Tx

"We stayed there for 5 days and every single one of them were amazing! The only inconvenience was when we got there approximately 6 p.m. 3 hrs. After check in time, they're couldn't give us the room that we booked but they promise they'll give us one the next day, honestly I was tired and we just wanted a room to stay. The room was very nice, clean, not a very good view (we booked a ocean view and got one on the south side of the hotel and all we could see was a house :( ) but the next day they gave us a very nice room (881) . The food, drinks, staff, everything was wonderful!! The pool bar is amazing! The lobby bar is very good too! We saw a lot of people not giving any tips to them ( or any of the waiters, waitress etc.) please be kind or if you are not gonna give any tips, don't be so rude or demanding."

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"AMAZING hotel all the staff made our wedding day so very special they could not have done anymore the hotel was very clean the food was out of this world the staff were very helpful and happy a nice and safe place to stay in i would love to come back very soon with my children they would love it theres loads for eveyone to do this is a must hotel ."

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"I was here In March of 2012 and overall my experience was AMAZING! I went with my boyfriend and we are both in our early 20's, the food was great, staff were great, experience was overall GREAT! The only issue i had was I had paid an extra $20 for a shuttle service through Bookit and of course 'no record of me doing such thing' (I ended up paying over $50 for a cab to the hotel) in addition, I also had to pay an addition $20 to get the both of us shuttled back to the air port upon our departure. The only thing i would reccomend is that if you're looking to stay at a 'party' hotel this IS NOT IT! Me and my boyfriend were over at the Rui Cancun 80% of the time just becuase everyone there was OUR age (it's also closer to the city/night life.
However our room was GREAT and the other guests were very nice. I would stay here again (when I am a little older and enjoy none of those 23 year old's 'partying it up'.)"

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"MY HUSBAND AND I STAYED HERE AFTER OWNING A TIME SHARE AT THE ROYAL RESORTS FOR OVER 30 YEARS, SO WE DECIDED TO TRY SOMETHING NEW AS OUR TIME IS RUNNING OUT SHORTLY ON OUR TIME SHARE! THE HOTEL ITSELF IS BEAUTIFUL, CLEAN AND VERY FRIENDLY STAFF, HOWEVER THE BUFFET STYLE IS VERY MATTER OF FACT AND CAN BECOME BORING AFTER A COUPLE OF DAYS OR THREE! THE FOOD IS GOOD QUALITY BUT AWAYS THE SAME. THE ONLY OTHER COMPLAINT IS MAKING RESERVATIONS FOR THE 3 RESTURANTS THAT ARE NOT BUFFET STYLE, YOU MUST MAKE THEM ONLY FROM 7 TO 11 IN THE MORNING AND TO BE PERFECTLY HONEST THE STEAKS AT THE 'STEAK' HOUSE IS AWLFULL!!! THE STEAKS WE HAD LACKED TASTE AND WERE LESS THEN AN 1/2 INCH THICK, DONT BOTHER WITH THE STEAK HOUSE!!!! THE MEXICAN RESTURANT WAS DECENT, THE ASIAN JUST ANOTHER BUFFET THAT NEEDS A RESERVATION. IF YOUR A DRINKER YOU ARE IN LUCK IF YOU LIKE PREMIUM LICQUORS, BUT THE MIXED PRE-MADE DRINKS....I.E. DAQUIRIS, MARGARITAS, ETC ARE SO SWEET AND HAVE SUCH AN AFTER TASTE LIKE THEY ARE MIXED WITH AN ARTIFICAL SWEETNER, THEY WERE UN DRINKABLE. CONSTANT ENTERTAINMENT IS GOOD AND THE OPENESS OF THE LOBY IS GREAT FOR GATHERING, BUT SOMETIMES A BIT HOT!!! ALL IN ALL IF YOUR LOOKING FOR A BUDGET VACATION WITH A ENDLESS AMOUNT OF FOOD AND DRINK THIS IS THE PLACE!!!!"

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"I truly can't say enough about this hotel. We have stayed there twice and are going back again.they have up-graded the rooms more modern style. Honestly, the people are Fantastic ...if you tip the cleaning staff they make these very cool animals out of towels placed on you bed. Tip the staff and you will not be forgotten.they make on average (4) dollars a day !!!!!!! The value is insane for the price !!!!!!! My best advise is to stay at the Caribe !!!!!!
"

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"I can't wait to go back."

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"My family has visited this hotel fgor the last 15 years,the staff and serve is exceptional,with all the new hotels going up in the area this one definitly needs up dating the rooms haven't changed over the years and with the beach disappearing a walk on the beach is becoming almost absedent. Though we've enjoyed our stays over the years I think theres alot more places to stay or at least try. The food is o.k. but never changes from day to day,gets alittle boring after 7 days,even though we do go to regular restarants for dinner, alot of great places for excellant food ,hop the bus for .85 and it takes you anywhere you want to go in town and perfectly safe, been doing it for years, no need to spend money on a cab. Cancun is the Best!!!!!!"

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"Over all, it was a very nice and relaxing vacation. Things I liked: Very friendly staff, Albatros offers great selections for all 3 meals, the ocean-front room has an amazing view and a large balcony Things I didn't like: 1. The restraraunts, Shangri-la, Mexican and Gaviotas are sub-par for even a non-luxary hotel. The food in Shangri-la reminds me of the Panda Express at the airport. Try the steaks at Gaviotas only if your jawbones need a good workout. 2. The pool is clean but a bit out-dated. The bottom in the shallow area is very slippery. 3. Junior suite does not have a separate room"

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"The worst place to stay in Cancun. There was no a.c. in the rooms and the odor in the rooms were very musky that probably came from the leaky commode . The ceiling fan wobbled so bad that the blades actually hit the ceiling. The food was terrible and management didn't care about any complaints."

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"This is the worst hotel that I could have ever trusted for my family. We were afraid to sleep in the horrible beds that were hard as rocks and the odor in the room was terrible. The ceiling fan wobbled and rattled all night along with the water leaks from the commode. I also must comment on the terrible food and the host from who was the most ungreatful and rude who only wanted to assist people of the Hispanic orgin and was a completely rude to the guests in his country. THIS IS NOT THE HOTEL TO STAY IN !!!!"

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"All-in-all a very nice experience. However, when we first arrived they put us in a lesser room than we paid for. We paid for a junior suite and got a regular room with three beds. Yes three beds for two people. Worse, we paid for an ocean view and this room was on the second floor behind all kinds of foilage and the restaurant. I guess you could see the ocean through a few small openings in the trees and bushes. When we complained they said they wouldn't have another room available until the next day. We let that go but the next day we had to give up the first room by 11AM and we didn't get another room until 3PM. Until then we didn't feel like we could relax and get down to vacationing. We felt slighted the first day, paying for but not getting the suite the first night becasue maybe they over-sold??
Finally someone at the front desk got us a nice room, like it was recently renovated. One problem there, it was right above the amphi-theater, which was of coarse very noisy unitl 11PM every night. We had to listen to it even if we chose not to attend the show each night.
On a better note, the service was excellent and the food was superb, especially at the asian restaurant. We celebrated our anniversary while there and the maitre d' at the steak restaurant made it very memorable with complimentary champagne and a couple of roses for my wife, as well as a semi private table overlooking the ocean."

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"From the moment we arrived until the minute we left the service was superb. Nothing is too much trouble and an ideal time to go in January. Lovely beach, spacious room 594, and a wide array of food with no issue about blandness. Would visit again"

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"01/12/2012 - 01/15/2012



I went to Cancun this past weekend. Where to start... I went without a high expecation given the reviews I have read on the website. Some were good, some were bad. But even without much of an expectation, I cannot stress how disappointed I was with the hotel.



There were 6 of us staying at the hotel in two Deluxe-Double rooms. Given that I had made this reservation 4 months in advance, I had requested that the two rooms would be adjacent to each other. When I got to the hotel, I came to find out that the rooms were on one opposite ends of the hotel. When I asked if they could re-assign the rooms, they said there are absolutely no rooms available for them to re-assign us to. (which turned out to be totally false, but I will get to it later)I was a little upset but I figured it wasn't a huge deal so I let it be.



Two of our friends had gotten to the hotel first and had checked into one of the rooms. When I got there, they mentioned that there were ants crawling around in the room. We were disgusted but we let it slide for the moment. However, when they returned to the room later that night, there were ants everywhere. Countertop, Bathroom sink. Shower. You name it. They had even gotten in the suitcases. At this point, we decided no one could possibly stay in the room so we went downstairs to the front desk to request for another room. Answer? There is nothing they can do as there are no rooms available. Up to this point, I figured there is nothing can be done if what they were saying is true and there are really no rooms available. They suggested they send maintenance people to our room and spray pesticide and we can return to our rooms when it's done. Expecting their guests to sleep in a room infested with ants and fume sounds absolutely nuts. But since one of the two rooms was big enough to accomodate the 6 of us, I suggested that we all stay in one room and they give me some sort of compensation or refund for the night we will not be staying in the room. They said there is no manager in duty so they can't do anything but to return in the morning.



The next morning, we went back down to the front desk and spoke with the manager. Unapologetically, the manager told us there is absolutely nothing they can do to compensate or refund for the night we didn't use the room. What's worse? They can't even switch us to a new room. In addition, he even questioned how all 6 of us stayed in one room. Baffled, I questioned what kind of service this hotel is expected to uphold. I paid good money to stay at the hotel and I can't even stay in the room I paid for? After arguing for a good .5 hr, the manager said he would switch us to a different room. ARE YOU KIDDING ME? They had a room (and probably more than one) they could re-assign us to, and only when they finally realized I wasn't going to back down he came out and said, fine, we'll give you a new room. Words cannot express how upset and how frustrated I was at this point.



The next day after breakfast, I went up to my room to get my book. Only to find out my key wasn't working. I thought maybe I got the wrong key so went back down and took all the keys I had. Still didn't work. Went downstairs to let the front desk know and ask for new keys. It took them 6 HOURS, I kid you not. 6 HOURS to send someone, get it fixed (it was out of battery), and send us new keys. We were locked out of our room for 6 HOURS.



I have never been to ANY hotel and had this kind of service. Completely unacceptable. And I don't want to speak for the whole hotel because I had very nice waitors, bartenders and entertainment crew. And delicious food.



But you can imagine, I will NEVER return to this hotel."

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"I cannot say enough good things about my time at Riu Caribe in Cancun.

The staff was amazing in friendliness and helpfulness.

My room was cleaned spotlessly every day. My cleaning person made animals out of towels and put them on my bed. So sweet.

The food was more than delicious. There was endless variety and everything was prepared perfectly. Of course the soft-serve ice cream was fabulous at the pool and on the beach.

The drinks kept on coming and they were also good.

I have not one - that's right, not one - complaint about this hotel."

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"Well designed hotel, lots of amenities but lacking maintenance. Hot water in rooms was an issue and did not get resolved in entire stay of 7 days. Elevators were broken 2 off 3 were broken putting lot of traffice pressure on 1. Friendly staff and OK food, lots of variety but standard mass produced quality. Sports bar sucks, soft drinks from dispensers very diluted and flat. Entertainment group was friendly and quite good. No WiFi in rooms was a big negative. Christmas eve dinner was very good and elaborately planned. Overall good value for price."

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"This place was ok for the price. We got a really good deal with an end of the month sale. Hotel room seemed a little dated and in need of renovation soon. rest of the building was fine, pool very nice. beach was fine but the water at this resort not very blue or clear. might have to go further east or south on the strip for better water and view. staff were friendly, food was ok but you'll get tired of it after 3-4 days despite the wide variety."

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"Went with sister and two girlfriends last April from Thur-Sunday. It was beautiful, clean, and just and awesome time! We had an ocean view suite with amazing views and a great room! We are going back in April 2012...this is our annual girlfriend get-a-way resprt of choice!!
"

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"Wife and I were there in April and loved every minute of our stay. We are going back 2nd week in September this year and can't wait. We had never taken a vacation like this before, and the Rui Caribe was wonderful. Highly recommend it to anyone."

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"I've stayed here three times now and love it.Everyone is helpful and pleasant.It's nice to sit on the patio and have a few drinks while on the internet.The buffets are great.We get an extra plate at meal time and then microwave it at night when we get hungry.They have music playing in the lobby everynight and also shows.All rooms are oceanfront..Refrigerators stalked daily.The beach and pool are wonderful.Came back Jun.3,2011 after 2 and a half weeks and looking forward to going back in Nov.2011.My favorite place in the whole wide world."

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