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The contemporary 3-star Riu Cancun All-inclusive Resort and Spa is set in an excellent beachfront location in the heart of Cancuns hotel zone. Bring the family or that special someone for an unforgettable experience. Guestrooms boast unparalleled views of the Caribbean Sea and the island of Isla Mujeres in the distance.
All-inclusive plan and finely decorated facilities that reflect a special touch of style and hospitality. Experience a vacation in this resort surrounded by the Caribbean landscape with an exclusive ambiance. Read More About Hotel Riu Cancun - All-Inclusive ResortThis impressive resort is just steps from Cancun's famous nightlife center, promises a casual, all-inclusive beach getaway jam-packed with fun and activity for the whole family. A beautiful stretch of beach beckons guests with calm waters and included water sports.
HOT HOTEL AMENITIES:
- 24 Hour All-Inclusive Plan
- Three spectacular and distinctive pool areas
- Complimentary Gym, Sauna, and Jacuzzi
- "RiuLand" - Children 4-12 will have a blast at the supervised children's club
- Incredible array of delectable dining choices day and night.
- A Night Club On-Site
- A Theater with famous Riu theme shows.
569 Tastefully-decorated guestrooms boast unparalleled views of the Caribbean Sea, and are complete with unique amenities such as a mini-bar and liquor dispenser.
WHY STAY HERE
- 24 Hour All-Inclusive!
- Riu Cancun guests enjoy access to all facilities, activities and entertainment at Riu Caribe (dinner restaurants excluded).
- In-Room Mini Bar (regularly restocked) and Liquor Dispenser.
- Your children will have a great time together with other children in the RiuLand program.
- During the day enjoy numerous sports and activities through out the resort.
- In the evenings, the Riu Cancun has a different stage show each night with live music and a lively disco
- Walking distance to Night Club area and infront of the Shopping Mall.
Riu Cancun offers the very best for the finest holidays in Cancun!
Furnished with thatched-roof palapas and graced by calm waters, the resorts beach extends along Cancun Island's north side, where it is protected from open-sea swells. The resorts entire waterfront contains garden-fringed sunbathing terraces with padded lounge chairs and umbrellas.
Exchange Privileges:
Riu Cancun guests enjoy access to all facilities, activities and entertainment at Riu Caribe (dinner restaurants excluded).
Services:
- Complimentary sun loungers, parasols and towels by the pool area
- Sun terrace
- RiuLand kids' club and children's playground
- Renova Spa with a variety of treatments, beauty salon, hairdresser and massages (additional charge)
- Complimentary gym, sauna and jacuzzi
- Use of the gym, jacuzzi and sauna is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym.
- Pacha night club
- Two conference rooms
- Kiosk
- Use of computers with internet access (additional charge)
- Daily free 90-consecutive-minutes of Wi-Fi connection in the lobby
- Wi-Fi in room ($).
- Three swimming pools (657, 292 and 150 sq metres)
- Children's swimming pool (10 sq metres)
Restaurants and Bars: - Don Juan restaurant
- Corazone theme restaurant
- Kawachi japanese restaurant
- La Misión poolside restaurant
- La Punta lobby bar
- La Fiesta lounge bar
- Sports bar
- El Faro bar
- Wet n' Drinking swim-up bar and poolside bar
Dining and Entertainment: - All Inclusive 24 hours
- All meals and snacks
- Breakfast: Full American breakfast buffet and on the spot cooking stations. Continental breakfast/snacks
- Lunch: Hot and cold buffet and on the spot cooking stations. Pizzas, pasta, salads and assorted desserts
- Dinner: Buffets and dishes prepared on the spot Special evenings: theme buffet twice a week Optional dining (reservations required in advance): Brazilian Rodizio (main course with table service; buffet starters and dessert). Grill and steakhouse (buffet) Kawachi Japanese restaurant (A la carte) Formal dress is required for dinner (main restaurant: T Shirts with sleeves for gentlemen; theme restaurants: long trousers and T Shirts with sleeves for gentlemen)
- Snacks 24 hours a day
- Beverages: Local and imported beverages served 24 hours a day
- Regularly restocked mini-bar and liquor dispenser
Sports and Leisure: - Floodlit hard surface tennis court
- Gym, table tennis Sauna and jacuzzi
- Windsurfing, catamaran, canoeing and snorkelling equipment
- 1 Introductory scuba diving lesson in the pool
- Entertainment: Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at RiuLand (daily)
- Daytime entertainment programme for adults (daily)
- Live music, shows or Riu evening programme (daily)
- Complimentary entrance to Pacha night club and drinks (open six nights a week)
- Sports and facilities nearby (extra charge): Assorted water sports available, Bicycle hire and Golf course
Print Map & Directions
Cancun International Airport:
Approximate driving time to the Riu Cancun is 25 minutes and distance is 23 km (14 miles).
Driving directions from Cancun International Airport:Driving directions from Cancun International Airport: Take airport access road going east and follow signs to Zona Hotelera. Proceed north on Boulevard Kukulcan, the main street extending along Cancún Island. The resort is located on the right across the street from the Plaza Caracol Mall.
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Randall Smith from Springfield, Mo
"This was our third time at the Riu Cancun Resort.
For the money, the resort was great.
You can spend more money to get a better resort, but this is a great resort to go to without breaking the bank.
The food was great, the staff was always friendly, and the place was always being cleaned so what else could a person ask for?"
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- Would Return or Recommend?Yes
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Mary from Saginaw, Michigan
"The Riu Cancun was perfect for us traveling with two senior girls for spring break. Hotel is very clean and the staff was friendly. It was in a great location! Close and in walking distance to shopping, clubs, and restaurants. It was a great party hotel for all ages. The only downfall was that we couldn't get reservations for the other restaurants within the hotel, because they were always booked. The food in the buffet was amazing though! You could always find something different to eat everyday. I will definately go back to the Riu Cancun!"
Posted: Mon, Apr 08, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Molly from Crescent, Iowa
"Where to begin?! The Riu Cancun is far better than a 3 star resort! My husband and I have been to Cancun 3 times now in the past 15 moths, and this was our first time staying at a Riu resort. We travel often, and have stayed at many all-inclusive resorts, including two 5 stars. We have nothing but praise for Riu Cancun, and can't wait to go back! The entire resort is very well maintained, and the star is eager to serve your every need! Check-in and check-out room less than 10 minutes, and was very easy.
We stayed in a junior suite, and ha gorgeous views from our balcony! Our AC worked amazingly well. The water pressure is outstanding here.... The best we've ever had at a hotel, and there is no shortage of hot water! Our room was huge with lots of closet space and hangers. The liquor I dispenser and fridge are completely stocked with all your needs, and are re-stocked every-other day. (Which is plenty often!) The 'king bed' is probably our only room complaint as it is two double beds pushed together, which was awkward. But we made it work!
The food and bars are great! We are at both the main buffet and mission buffet (pool & ocean side). I'm a picky eater, but had no problems finding great food! They have something for everyone's cravings! The crepes on Thursday night were amazingly delicious... My husband and I both had seconds on these treats! We did eat at two of the speciality restaurants... The Japanese one was great food and service. My husband doesn't care for sushi and such, but liked what he ordered. It was a nice, romantic setting. We ate at the Brazilian restaurant with another couple we met on the trip. This was an interesting experience as its a sampling type dinner. The food was good, but wasn't my all-time favorite. My one complaint is how hard it is to get into the restaurants. We would go down around 10:30 each morning, and they were already booked full... But then when we did get in there were so many empty tables?! Didn't make sense to us, but oh we'll, the buffet was plenty good!
The bars serve great drinks, and its fun to sample new things as the bartenders are very knowledgeable! Great shots, too! :) The night club is a fun place to hang out, listen to music, drink and meet other people. It's nothing fancy, but works for the nights you don't want to leave the resort (and pay $40-100 pp for clubs)! The resort shows were very entertaining. You need to get there early for a good seat! They have something for everyone! Mayan show was very cool!
We used the spa for 80 minute massages. Mexican therapist pay so much more attention to detail than back here in the US. We're members of Massage Envy, and neither my husband or I have had a massage that can compare to the ones we've gotten in Mexico. The prices were a little high though... I would suggest going across the street from Riu Palace Americanas to Bamboo Salon & Spa, which we also did later in the trip. They are much more reasonable, and both of us agree this was the best massage ever.... And it's clean, modern, and comfortable.
The beach and pools were both great! The waves aren't too crazy here so you can actually enjoy swimming, and we saw kids playing around the beach. Chairs were harder to find by the pool after 10 am, but we prefer the beach, and never had a problem. There all sorts of activities you can participate in for all ages! We had no issues of getting sun like some people said. Who needs sun after 4:30 anyways?
All in all, Riu Cancun is an amazing resort that deserves at least 4.5 stars! If you can't have a good time here then it's your own fault! This resort has it all, and seems to be a great place for all ages! It's the perfect balance of relaxation and fun! We will definitely be going back!"
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- Would Return or Recommend?Yes
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Jacky Bereitenbach from Prescott, Arizona
"Not enough words to tell everything BAD!!! Have stayed 3 time at Riu Cabo San Lucas and Riu Cancun doesn't even come close to Cabo!!! Checked-in and was offered upgrade room...LOL...didn't realize we had to stand on chairs to see the ocean as the balcony was walled in over my head!!! AND it was the only room where balcony not painted and repaired. While the room was very clean, it too had not been repaired. We figured the clerk thought the 'old folks' wouldn't care. Got seated in Brazilian restaurant...couldn't cut beef with a machete...chicken raw in middle...Turkey so dried out that you could not chew through it...Had long hair in the broccoli!!!! Got up and left and lo and behold got food poisoning BAD. Sick for 2 days!!!! They never replenished fridge and liquor cabinet. The TOPPER IS: My husband has very thin skin and during sleep hit his wrist on the headboard and apparently just put his arm back under pillow as usual. In the AM I saw a circle of blood under pillow so left sheet pulled down so maid would see. She reported us to security and we were summoned to explain!!!!! Good Grief..we are 70 and she thought one of us killed the other...LOL LOL LOL. Going back to Cabo San Lucas. Buenos Tardes Amigos."
Posted: Thu, Feb 07, 2013- Overall Experience:
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- Would Return or Recommend?No
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DLon Schneider from Taylor, Mi
"We just spent 3 Wonderful days at Riu Cancun and loved it!! This is our second time. the staff was great, everything was clean. I was worried about staying here because 3 yrs ago we stayed here and had a great experience and after reading the reviews we didnt want to be let down, and we weren't. The staff greeted us, I didn't like our room so I asked for a different room and within 10 minutes we had a great room! and drinking a cold beer! Yes, the beds were hard but we have found this at all the Riu hotels that we have stayed in several countries. But clean, the food was good and the drinks were excellent. The staff was always cleaning and repairing. The hotel was full, but never out of control. The only thing that was missing was the vendors at night and some entertainment between at dinner time and I saw a cut back on activies around the pool area, but were for some romance and peace and quiet. I would return and take friends with us."
Posted: Wed, Feb 06, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Simon G. from New York, Ny
"First of all, let me say that I obsessed over which all-inclusive to stay at. I was looking for a hotel that had a good value, a calm beach, and good food.
I ultimately decided on Riu Cancun because it was at the top of the peninsula, and therefore was to have calmer water. I also liked that just about every room had an ocean view, and I liked that it's score was a 4/5. After obsessing for weeks, I just took the plunge and charged my card to stay there for a week.
I can say that this hotel is a great decision. Some people complained about: damp bedsheets, slick floors, small, shady beach, and bland food. So, I'll address each concern.
The bedsheets were not damp in my opinion, nor was the bed too hard. I have heard that you can request a foam bed cover if you need one, but I didn't. The floors did tend to get a little slick, and I think this was from the air-conditioning.
The beach does get shady after around 3:30pm, but there are still certain spots that have some sun. My biggest gripe in this regard was that the beach is pretty small, and wavy. But - it's not a big issue, we just walked a few hotels down where the beach was calm and beautiful. Really not a big issue, unless you have trouble walking.
The food was hit or miss. Once you know what to look for, it's great. The guacamole, for example - Amazing. The grilled fish - awesome. The fruits and vegatables - awesome. The deserts? Not very good. Stick to ice cream and some cakes. Steer clear of the desserts that look fancy - they're usually bad. The restaurants, which must be booked 2 days in advance, are either good or pretty bad. Japanese one is good, but the Brazilian is really bad. Not authentic at all. I didn't bother to visit the steakhouse, because Mexico is not known for it's meat. Stick to the buffet which is perfect - and eat at the Japanese once or twice, as it's pretty good. (But don't expect sashimi or anything - the sushi is just cooked)
The staff is very friendly. There might be a couple rotten eggs in the bunch, but overall they are great. The drinks are great, and I was also a sucker for the nachos.
Also - bring some $1 bills to tip your waiters and cleaning lady, etc. They deserve it. They are so friendly and attentive.
Also - last point - don't buy any excursions at the hotel (or on this site, other than the shuttle) - go to the mall or visit the sidewalk area across the street, MUCH better deals."
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- Would Return or Recommend?Yes
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Joyce from Brooklyn, NY
"I have been to Cancun 17 times in the last 15 years and this hotel was definitely in the top 3! The food was excellent, hotel and room was spotless and beautiful and the staff really took care of you. My only complaint would be while they provided hand sanitizers in the buffet restaurant, I believe it should be stationed at the entrance and every patron should be encouraged to use it before entering. Everyone is using the same serving spoons to pile their plates and I don't believe everyone is taking the time to wash their hands first."
Posted: Mon, Jun 11, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Araceli Valle from San Jose, CA
"I am not one to complain, really, but this experience was very disappointing! This was my fifth time at a Riu, I was always a Riu fan; however, after this experience I will never return to a Riu hotel. For starters, I would have been able to let go of the fact that the hotel is run-down, not clean, that the beds are extremely hard, and that the food was at best, marginal, but the employees were awful. Sure, you had the handful of employees who were friendly, but for the most part, they had a negative attitude, were rude, and did not care to fix any issues if they arised. I understand that this Riu is more economical than other hotels; however, I never knew that cheaper meant that we would be treated like second-class citizens. Do yourself a favor and spend a little more elsewhere to get yourself a relaxing vacation. For us, it was a real waste of money and time. Hope you find this helpful..."
Posted: Sun, Jun 10, 2012- Overall Experience:
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- Would Return or Recommend?No
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Yentle from Ny, Ny
"I guess because I went during memorial day weekend the experience was different from others but the staff was very rude, inconvinced me most of my trip. At first I got the wrong room assigned to me and had to stay there one day due to capacity the next room I got had a leaking air conditioner. Although I can say house keeping was very attentive came often to check up on us . The buffet was good and had a good selection as well as the japanese resturant loved them. Other then the food the staff seemed annoyed and bothered by request. I would NEVER stay at this hotel again during this kind of holiday it was by far my worst travel experience!!"
Posted: Sun, Jun 03, 2012- Overall Experience:
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- Would Return or Recommend?No
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Pat from Tampa, FL
"This hotel is great; mainly thanks to the wonderful staff. There is plenty to do to keep occupied if you wish to partake - they don't badger you if you'd prefer to just relax. Food is terrific - great variety in the Don Juan, the special event feel of the Japanese restaurant and the wonderful selection of well prepared fare at the Brazilian restaurant. Room was kept well stocked in everything and kept very clean by an unobtrusive housekeeping team. Beach was great, view from room amazing. Reception staff are really attentive and helpful. Quality of drinks offered and friendly willing staff to provide them all add to the wonderful experience. I couldn't ask for better"
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- Would Return or Recommend?Yes
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Randall from Springfield, Mo
"I was so impressed with the Motel, the staff, the food and the Drinks. I would most diffently recommed this motel to all of my friends and family and mostly I am looking forward to coming back again next year."
Posted: Mon, May 07, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Ashley from Connecticut
"Overall was a great deal for the price we paid. Cheap liquors were used (as in most inclusives) beds were very hard; food was ok (japanese restaurant very good though). Staff was friendly; beach was beautiful and lots of chairs to lay by the beach/pool"
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- Would Return or Recommend?Yes
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Ray from O'Neill, MN
"Great stay, except the bed was too hard for me!"
Posted: Thu, Apr 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Heather from Bolingbrook, Il
"We so enjoyed this hotel and staff. The enterainment staff made our stay sooooo much fun. The food was really good and we enjoyed the shows as well. Will definitely go back!"
Posted: Wed, Apr 25, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Constantin from Vancouver, BC
"Best place, best staff, everything is looked after, everybody works so hard for you to be happy there! Outstanding quality of accomodation, food and service in general. Best all-inclusive hotel experience! Don't forget the tips!"
Posted: Mon, Apr 23, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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L Moore
"the hotel said they do not let spring breakers stay at this hotel. Wrong it was full of spring breakers the poolbar was so full you could not even enjoy it. the other pools were not good for me cause I am only 5'1' tall and the water was over my head so i could not enjoy hem the ocean was nice no coffee pot in room i had amisserable tme would never go back"
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- Would Return or Recommend?No
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Jeri Hemmes from Greenville, MI
"CONS Needs major updating. Not enough staff for the amount of guests. Not a four star, maybe a three at most. Cheap liquor. PROS Beach was beautiful. Nice location. Steak House was good. Housekeeping good."
Posted: Sun, Apr 22, 2012- Overall Experience:
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- Would Return or Recommend?No
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Jill from Baltimore, MD
"Really enjoyed our stay! Lovely resort. Friendly staff. We arrived before check-in time but simply asked and they had our room ready to enter. Wherever we sat down (including on the beach) we were served drinks. Never went hungry. A wide variety of choices at the buffets. As other reviewers have stated, reserve your spot at the specialty restaurants as soon as you arrive - for us on a Wed, they were technically booking for Fri, although they did squeeze us in for that night. If you're a beer drinker, expect to stick to Dos Equis, but with all the other mixed drink options neither myself or my boyfriend had a problem with that! Without paying extra, you'll get a view of the ocean from your room. Stayed in April and the weather was perfect! No rain. Didn't do any excursions this time, but would in the future as I heard they were nice and affordable. Kayaks are included with just a $6 fee. Plenty more nice things to say, overall enjoyed our time and would recommend staying here. A great deal for the $."
Posted: Sun, Apr 22, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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J. Smith from Erie, Pa
"this year will be our 7th in a row everyone treats you like royalty very friendly good food and service"
Posted: Sat, Apr 21, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Melissa from Kentucky
"Wow! This was our first trip to Cancun and we will definitely go back to this resort. The hotel was clean and the staff was very friendly and helpful. The food was amazing! We had a great time!"
Posted: Mon, Apr 09, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Phillip Gregory from Wendover, Nv
"everything was the greatest. we will return with more family members in the future"
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- Would Return or Recommend?Yes
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Heather Cavinder from Demotte, Indiana
"We loved the resort. The people were great. The food was amazing! We had a group with teenage kids and the entertainment group made things fun for everyone."
Posted: Sun, Apr 01, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Stephen Deem from Mineral Wells, WV
"We just arrived home Saturday. The overall experience was great. The ONLY thing I can say bad is that the rooms do smell extremely mildewy and the beds are hard. The staff is extremely helpful and friendly and patient. Cancun was safe everywhere that we went. We took the bus downtown and had no problems at all. The front desk staff was excellent. Would not recommend spring break booking if your looking for quiet. The excursions were safe and great. We did XPLOR Park, Chichen Itsa and Dolphinais.... I would not know how to pick the best, they were all fantastic. Beautiful view, beautiful beach. As far as food, we talked with others who had stayed at other resorts and they all said we had the best. If you are from the USA you will be disapointed with beef and cheeses, but the fruit is amazing.. everything else is good."
Posted: Mon, Mar 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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JG from Toronto, Ontario
"This was our second time in Cancun, but our first time here. Both trips were a blast, but this resort was definitely the best choice this time around. It's close to everything, the beach is fantastic. It's a busy resort, but there's always plenty of space and loungers on the beach. The service was great and it's walking to distance to everything as far as shopping and clubs. The only thing I'd have to say they could improve on, is the cleaning service for the rooms. Our sheets weren't changed the whole week and the bathrooms weren't really wiped down. But regardless, great resort and great time! We'll definitely be going back!"
Posted: Sun, Mar 25, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Chris from Texas
"Amazing hotel! I've stayed at other all inclusives and this was by far the best. The food was amazing and the staff was friendly and helpful. With all that being said the following were my only negatives. If you go there to drink be aware that the rooms are only restocked every two days and the bartenders get progressively grumpier throughout the day particularly in the 24hr sports bar. The Don Juan buffet was great but if you plan on making reservations to their fancier restaurants be aware that they make them 2 days in advance so that will also cut into your trip. And whatever you do....no matter how hungry you are do not ever ever ever eat the hamburger patties in the snack bar. It is one for the books and should be barred from the menu considering how good everything else is."
Posted: Sat, Mar 24, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Debbie Penrod from Salem, Utah
"Everything was exceptional! This was our first trip to Cancun, we would love to go back again! The hotel is amazing. Great atmosphere, great service, great food! No complaints at all. Thank you so much for making our stay a trip to remember!"
Posted: Wed, Mar 07, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Nancy & Robert from Davison, Michigan
"We were treated like Royality from the moment we arrived in the lobby. The staff constantly greeted you with friendliness and smiles and treated you like family or friend. We were always asked if we needed anything or wanted anything. We will be going back again for our next vacation. We love and you can walk the town really in safety everything is within distance and for $1.00 you can ride the public bus which runs 24 hours daily."
Posted: Tue, Mar 06, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Charles K Stenberg from Burke, Virginia
"Probably the best thing about the Hotel is 'They never bother you to buy timeshares'. This is the third Hotel in this hotel chain that we stayed at and their 'value' is unbeatable! The only 'nitpick' I can think of is that they sometimes tend to over cook their meats. Steaks in particular are often rather tough. We will, however, continue to stay in this chain of hotels whenever possible!"
Posted: Thu, Mar 01, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Robert & Nancy Ortega from Davison, Michigan
"This Hotel was super fantastic!! It was so wonderful, the people and staff were excellent!! They kept everything clean daily the wait staff were constantly there for you always smiling and so friendly even to share conversation with you and off any help. The food was great!! We ate 3 al carte the Brazilian was awesome but all the food was great we are going back next year we made new friends not just with the staff but with epople from other countries England, Germany, Venezuela. The locals were also so very freindly. We walked the downt town with ease in the evening it was very safe we shopped there and made great deals. But for the Hotle and staff 5 STARS no less.. thanks great time..."
Posted: Thu, Mar 01, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Sandra from Paducah, KY
"I love the property, it is clean, super nice people work there. This was my 4th time at the resort. We have stayed at this resort but i found it to be for older people, it is really nice, but not for my age range. Thanks !!"
Posted: Wed, Feb 29, 2012- Overall Experience:
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"Yo fuy a Cancun y estube en el HOTEL RIU y la verdad no me gusto
1.- Un fuerte olor a Madera vieja insoportable
2.- El personal de limpieza no tiene cuidado limpian con Clrox las barandas
y malogre un vestido de playa muy caro cunado me aceque para tomar unas
fotos
3.- El personal del Caunter no soluciona nada , son amables pero lentos
4.- los muebles del del ingreso donde uno espera estan sucios y es mas a un
bbe se le derramo la leche y nunca vi que lo limpiaran,
5.- no hay bolsas en las havitaciones para la ropa sucia etc
no lo recomendaria lo siento
----- I fuy to Cancun and i was at the Riu and really did not like n1. - A strong smell of old wood unbearable n2. - The cleaning staff cleaned not careful Clrox rails ny miscarry one sundress Cunado dearly aceque me to take a n photos n3. - Caunter staff solves nothing, are friendly but slow n4. - furniture where one expects income are dirty and is more like a n bbe is I pour the milk and never saw it to be cleaned, n5. - no bags in havitaciones for dirty clothes etc n not recommend sorry n"
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"Not Impressed!
The food in the buffet main dining is terrible. It's hard to explain, but it's like the same taste in all the desserts with a different look. The same is to be said about the other main entries. You had to book two days in advance for the specialty restaurants when there is nothing special about them or the food... You couldn't book for any of the other restaurants even though they were basically empty. I didn't get it.
The bar pool was so out of order with no control from the staff. When out of control guests were told to leave the pool, they would get out only to get right back in harassing other guests not part of their group.
I have much more to say, but have other things to do.
It's great for out of controll teens"
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"THIS IS BY FAR THE WORST HOTEL I'VE EVER STAYED IN ! THE STAFF WAS RUDE, THE ROOM WAS OLD AND SMELLY. WORSE OF ALL THERE WAS A ROACH IN OUR BATH TUB! THE SHEETS FELT DIRTY AND ITCHY ! THE FOOD WAS GOOD I CANT COMPLAIN ABOUT THAT! HOWEVER THE DRINKS WERE HORRIBLE AND CHEAP LIQUOR !"
Posted: Sun, Jun 03, 2012- Overall Experience:
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"We just got home last night from our trip to Cancun. It was excellent. The hotel is gorgeous. The staff was superb. The sports and entertainment staff kept us laughing all day. The beach was beautiful. We ate at all three of the retaurants and had excellent food and service. Make your reservations upon arrival. Looking forward to going back next year."
Posted: Sun, Feb 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
"What a wonderful trip. The hotel is Amazing. The price was good for the quality of the hotel, staff and food it is a steal. From the minute we walked through the door we were treated like royalty. The view from everywhere is the hotel is breathtaking. You can see the ocean from pretty much anywhere. The staff is very friendly and works very hard to make sure you're happy. Just because this resort is all inclusive does not mean you should not tip. The tips are VERY much appreciated. We are not usually big fans of buffets, however the buffet here was very good. There is something for everyone, even the picky eaters. Many reviews said the specialty rest. were not that good, we were very pleased with them and would recommend trying them. There is a fridge in the room with beer, pop and water along with a liquor dispenser with rum, tequila, vodka and brady. There is also a dr on site if needed and a drug store and many shops accross the street. There is an atm machine in the lobby, the US dollar is accepted however if you need change they cannot make it for you, so take plenty of small bills unless you want pesos. There is free wifi in the lobby area, you get 90 mins a day, or you pay 9.00 a day if you want wireless in your room. The location of the resort is nice and very safe to go walk around and check out the area, however the downtown Cancun area, not so safe I would not suggest. There were not many kids at this resort either."
Posted: Sat, Jan 21, 2012- Overall Experience:
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"It was our first (but thanks to Riu Cancun staff not the last) trip to Mexico. We had a great vacation and we are very happy we chose Riu Cancun. I give them a triple AAA. Everything was great: staff, premises, food and all they did for the New Year celebration.
Thanks and see you again!"
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"nice place great resturant friendly staff will go back defenitly"
Posted: Fri, Dec 30, 2011- Overall Experience:
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- Would Return or Recommend?Yes
"I can truly say this was the best vacation,that I have ever been in to.
The hotel was beautiful and had wonderful,and friendly staff. Food quality and variety was amazing.Between all Riu hotels,I recommend the Riu Palace,this way you would have accesses to all the other Riu Hotels. Thank you book it.com for making this happen for us,we had awesome time,we would defiantly go back there again."
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"I just came from riu cancun. It is better than a lot of resort in the area. Food is good. Drinks are good but you got to ask for the premiun they got a few if you go to the pool bar. The bartendar will take care of you good and if you tip him 3 to 5 dollar or 30 to 50 (pesos) for the whole day your drink will not get empty ala carte restaurant. I only eat in the Japanese. Great! Plus the resort is very near to everything you can even walk."
Posted: Sun, Oct 30, 2011- Overall Experience:
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"amazing time! food was delicious, service was amazing. one recommendation when checking in remind people to make reservations for dinner.
Jorge and Jaquain from Sports and Entertainment were AMAZING!"
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"I would recommend this hotel to anyone single, families, couples. We were 3 adults over 65 and we all loved it, we felt really at ease. Staff were fab, polite and caring we will return."
Posted: Tue, Oct 18, 2011- Overall Experience:
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- Would Return or Recommend?Yes
"This was my first trip to Cancun and I can't wait to go back. The staff was very friendly. It helped to have one person in out group know entry level Spanish. Most of the staff were able to speak and understand basic English.
The pool and beach was very clean. We never had a problem getting fresh towels either. Just don't lose the towel card!
The restaurants were good but I agree with everyone else that you need to make reservations as soon as you arrive. Spots fill up very fast. We were lucky at showing up at the Japanese restaurant one night without a reservation.
Beds are very, very hard. Other than that I didn't have any problem with the rooms. We didn't spend much time there other than to change and sleep."
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- Would Return or Recommend?Yes
"RIU Cancun was a very nice hotel. Staff was friendly and always smiling. The Japanese and Brazilian restaurants were very good but the steak restaurant not so much. The only hassle was not being able to change US dollars to pesos but that is a new government rule not the hotel fault.
The hotel could do a better job about announcing pool activities. Unless you were right there were the activities going you wouldn't know.
Best DayTravel was always extremely helpful."
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"This is my second visit to Riu Cancun Hotel. It was absolutely wonderful and i would definately recommend this hotel. It's within walking to shopping (very safe) night life and restaurants. The food is delicious at Don Juan and they usually have a theme each night. Check out the Japanese Restaurant, excellent!
I can't say enough about the activity team....WOW! They are all full of energy (from early in the morning until late at night) and go out of their way to show you a good time.
The rooms could use a facelift. They've had the same curtains, comforters,TV's for YEARS and the beds are hard. Just take advantage of the all inclusive alcohol thru the day and it wont matter.
We'll be back in October 2012. If you've never been to the RIU, GO!!!! You will get most definately get your moneys worth."
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"This is a fun resort even though I was alone, there were plenty of people around. I recommend you make or attempt to make reservation for the specialty restaurants right away because they keep the number of people small, though it is a relative large resort. They really should make more reservation times with the number increased 50%. Trust me food is not the problem, there is plenty of it around."
Posted: Sat, Oct 08, 2011- Overall Experience:
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"Excellent hotel at a great price
Very good food
Rooms are not luxurious
Excellent location"
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"It was an excellent Quality and very friendly, awesome everything in riu cancun "
Posted: Tue, Sep 27, 2011- Overall Experience:
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- Would Return or Recommend?Yes
"The Riu Cancun is a great all inclusive with all the bells and whistles. We arrived via our 'Best Day' travel shuttle from the airport which is a great service. after checking in you are asked to meet with your Best Day travel contact to confirm your pick up on your departure date. After confirming your pick up time you can go about your day, or sit with them and set-up other day trips or activities off site if you would like. Don Juan's is the buffet restaurant open for breakfast, lunch and diner and this place is amazing. My girl and I thought the food was delicious. If you plan to eat outside of Don Juan's operating hours you can grab some food at the other little open air snack area by the far pools, but this food is just OK. Try to make a reservation to one of the other restaurants for at least one night becuase these are great and a good change of pace. The only con of the Riu was the rooms, but you shouldn't plan to spend much time in your room anyways, so its not too much of a con. the room fridge is always stocked and if not you can make a call and it will be stocked in 20min. All in all I would say it was a 4 star place and I would definitely go back.
Tips:
Book restaurants the day you show up.
Take advantage of the photography vendor found in the lobby. It is free, and you only purchase pictures that you like ($14/pic).
Go off-site for market shopping. the vendors that the resort bring in are overpriced.
Take the trip to Isle Mujeres (sp?), but take the bus to downtown and catch this Ferry becuase it is much cheaper and way more dependable.
Rent a jetski. There is a vendor named Rene at he Riu beach who will give you the best deal.
Take a walk down the beach at least once and sneak into other resort pools. No one cares and its fun to get a feel for other resorts.
Have fun!"
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- 24 Hours All Inclusive Resort.
- Elegant Ocean View Room accommodations with King or 2 Double beds with private balcony or terrace.
- In Room Amenities: bathroom, Hairdryer, Telephone, Central air conditioning, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, Radio alarm clock, In-room safe.
- 90 min/day Free WiFi-connection in the lobby.
- WiFi throughout the whole hotel ($).
- All meals included every day (Buffet Breakfast, Buffet Lunch, Buffet or Á la Carte Dinner).
- 24 Hours Snacks.
- 5 Restaurants including Buffets & Á la carte Speciality.
- 5 Bars including 1 swim-up bar.
- Unlimited Beverages Including Domestic and Imported Alcoholic & Non-Alcoholic at any of the Resort Bars.
- Planned activities by resort entertainment staff throughout the day.
- Kids Club with planned activities by our entertainment staff throughout the day.
- 3 Swimming pools one heated during winter, one childrens swimming pool.
- Free use of Sauna, Steam Room and Jacuzzi.
- 1 Floodlit hard surface Tennis court.
- Table tennis, beach volleyball and aerobics.
- Windsurfing, catamaran, canoeing and snorkeling equipment.
- 1 Introductory scuba diving lesson in the pool.
- Daytime entertainment programme for adults.
- Riu evening programme, shows or live music (daily).
- Complimentary entrance to Pacha night club and drinks (open six nights a week).
- SPA ($).
- All gratuities Included.
- HONEYMOON FREE PACKAGE: Surprise Gift and a Fruit Basket in the room upon arrival. Couple must present proof of marriage at the resort. Please request your honeymoon package at time of booking.
- - 24 Hours All Inclusive Resort.
- - Elegant Ocean View Room accommodations with King or 2 Double beds with private balcony or terrace.
- - In Room Amenities: bathroom, Hairdryer, Telephone, Central air conditioning, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, Radio alarm clock, In-room safe.
- - 90 min/day Free WiFi-connection in the lobby.
- - WiFi throughout the whole hotel ($).
Book a Flight + Hotel Package and Save More!
Family-Friendly w/Kids Club | Free Wi-Fi
- FREE Wi-Fi in the Lobby!
- Amazing Location + Great Views
- Stay at 1 and Play at 2!
- Travel: Jan 2- Mar 31/14
- Book w/Flight and SAVE MORE!
- Hurry, Limited Rooms Available!
Not Valid: Blackout dates may apply!
Book a Flight + Hotel Package and Save More!
Plus FREE $35 Spa Credit | Family-Friendly
- FREE $35 SPA Credit!
- Amazing Location + Great Views
- Stay at 1 and Play at 2!
- Travel: Aug 18 - Dec 23
- Book w/Flight and SAVE MORE!
- Hurry, Limited Rooms Available!
Not Valid: Blackout dates may apply!
Book a Flight + Hotel Package and Save More!
Family-Friendly w/Kids Club | Free Wi-Fi
- FREE Wi-Fi in the Lobby!
- Amazing Location + Great Views
- Stay at 1 and Play at 2!
- Travel: Jan 2- Mar 31/14
- Book w/Flight and SAVE MORE!
- Hurry, Limited Rooms Available!
Not Valid: Blackout dates may apply!
Book a Flight + Hotel Package and Save More!
Plus FREE $35 Spa Credit | Family-Friendly
- FREE $35 SPA Credit!
- Amazing Location + Great Views
- Stay at 1 and Play at 2!
- Travel: Aug 18 - Dec 23
- Book w/Flight and SAVE MORE!
- Hurry, Limited Rooms Available!
Not Valid: Blackout dates may apply!
All Inclusive Features:
- All meals and snacks
- Breakfast: Full American breakfast buffet and on the spot cooking stations. Continental breakfast/snacks
- Lunch: Hot and cold buffet and on the spot cooking stations Pizzas, pasta, salads and assorted desserts
- Dinner: Buffets and dishes prepared on the spot Special evenings: theme buffet twice a week
- Optional dining (reservations required in advance): Brazilian Rodizio (main course with table service; buffet starters and dessert). Grill and steakhouse (buffet). Kawachi Japanese restaurant (A la carte)
- Snacks 24 hours a day
- Beverages: Local and imported beverages served 24 hours a day
- Regularly restocked mini-bar and liquor dispenser
- Sports and activities: Floodlit hard surface tennis court
- Gym, table tennis, Sauna and jacuzzi
- Windsurfing, catamaran, canoeing and snorkelling equipment
- 1 introductory scuba diving lesson in the pool
- 90 min/day free WiFi-connection in the lobby.
- Entertainment: Daytime entertainment program for children ages 4 to 7 and ages 8 to 12 at RiuLand (daily)
- Daytime entertainment program for adults (daily)
- Live music, shows or Riu evening program (daily)
- Complimentary entrance to Pacha night club and drinks (open six nights a week)
- All gratuities
Amenities: Junior Suites with Ocean View, air conditioning, ceiling fan, 2 double beds or 1 king size bed, split-level living room area with sofa-bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, flat screen satellite TV, radio alarm clock, in-room safe, iron and ironing board. Bathroom equipped with bathtub and shower, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with ocean view.
All Inclusive Features:
- All meals and snacks
- Breakfast: Full American breakfast buffet and on the spot cooking stations. Continental breakfast/snacks
- Lunch: Hot and cold buffet and on the spot cooking stations Pizzas, pasta, salads and assorted desserts
- Dinner: Buffets and dishes prepared on the spot Special evenings: theme buffet twice a week
- Optional dining (reservations required in advance): Brazilian Rodizio (main course with table service; buffet starters and dessert). Grill and steakhouse (buffet). Kawachi Japanese restaurant (A la carte)
- Snacks 24 hours a day
- Beverages: Local and imported beverages served 24 hours a day
- Regularly restocked mini-bar and liquor dispenser
- Sports and activities: Floodlit hard surface tennis court
- Gym, table tennis, Sauna and jacuzzi
- Windsurfing, catamaran, canoeing and snorkelling equipment
- 1 introductory scuba diving lesson in the pool
- 90 min/day free WiFi-connection in the lobby.
- Entertainment: Daytime entertainment program for children ages 4 to 7 and ages 8 to 12 at RiuLand (daily)
- Daytime entertainment program for adults (daily)
- Live music, shows or Riu evening program (daily)
- Complimentary entrance to Pacha night club and drinks (open six nights a week)
- All gratuities
Amenities: All Double Rooms with Ocean View have: air conditioning, ceiling fan, 2 double beds or 1 king size bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, flat screen satellite TV, radio alarm clock, in-room safe, iron and ironing board. Bathroom equipped with bathtub and shower, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with ocean view.
- 24-Hour Front Desk
- All-Inclusive
- Babysitting (+)
- Beach Front
- Beauty Shop/Salon (+)
- Business Services (+)
- Car Rental Desk (+)
- Children's Play Area
- Children's Program
- Concierge Desk
- Conference Rooms (+)
- Dry Cleaning Service (+)
- Elevator / Lift
- FREE Parking
- Fine Dining
- Fishing (nearby) (+)
- Fitness Facility
- Gift Shop on Property (+)
- Golf (nearby) (+)
- Guest Activity Desk
- Heated Pool
- Horseback Riding (nearby) (+)
- Ice Machine
- Interior Corridors
- Jacuzzi/Hot Tub
- Kiddie Pool
- Lounge/Bar
- Massage Therapist (+)
- Medical Services (+)
- Multilingual Staff
- Multiple Swimming Pools
- Night Club
- Non-Motorized Water Sports
- On-Site Travel Agency
- Outdoor Pool
- Parking
- Public Internet Access (+)
- Sauna
- Security Guard
- Spa Services (+)
- Stay at 1-Play at 2
- Steam Room
- Sun Deck
- Swim-Up Bar
- Tennis Courts
- Theater
- VIP Rooms
- Wake-Up Service
- Water Sports (+)
- Wedding Services (+)
- Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.
