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$1 to Book TODAY + $150 EXTRA Off

Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$321 $179
Per Adult Nightly
Hotel + Flight from
Starting from:
$1,799 $1,119
Per Guest for 5 Nights
Based on 5340 reviews
Be pampered by royal treatment at Hard Rock Hotel Riviera Maya Heaven Section where luxury prevails with magnificent spas set amongst beautiful golf l
Style: Beachfront, All Inclusive, Adults Only
Room & Rates

Deluxe Gold 2 Double Beds- All-Inclusive

Starting from
$321 $179
Per Adult Nightly

Consider this room your all-­‐access pass to club awesome. So kick things off in style and never look back with:

  • Two double beds, a hot tub, and complimentary Wi-­‐Fi
  • A private balcony, hammock and personal liquor dispenser
  • Minibar with soda, bottled water, juices, domestic beer, and an in-­‐room bottle of wine
  • Rock Spa® bath amenities, bathrobes, and slippers
  • 24-­‐hour room service and a flat screen LCD satellite TV
  • Laptop-­‐sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC

View: Garden View

Max Occupancy: Up to 4 adults. 482 sq. ft., 44.8 m2

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Deluxe Gold King - All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 2

Deluxe Gold King - All-Inclusive

Starting from
$321 $179
Per Adult Nightly

Consider this room your all-­‐access pass to club awesome. So kick things off in style and never look back with:

  • One king bed, a hot tub, and complimentary Wi-­‐Fi
  • A private balcony, hammock and personal liquor dispenser
  • Minibar with soda, bottled water, juices, domestic beer, and an in-­‐room bottle of wine
  • Rock Spa® bath amenities, bathrobes, and slippers
  • 24-­‐hour room service and a flat screen LCD satellite TV
  • Laptop-­‐sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC

View: Garden View

Max Occupancy: Up to 2 adults. 482 sq. ft., 44.8 m2

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Pure Deluxe Gold King - All-Inclusive

Starting from
$335 $188
Per Adult Nightly

Consider this room your all-­‐access pass to club awesome. So kick things off in style and never look back with:

  • One king bed, a hot tub, and complimentary Wi-­‐Fi
  • A private balcony, hammock and personal liquor dispenser
  • Minibar with soda, bottled water, juices, domestic beer, and an in-­‐room bottle of wine
  • Rock Spa® bath amenities, bathrobes, and slippers
  • 24-­‐hour room service and a flat screen LCD satellite TV
  • Laptop-­‐sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC

View: Garden View

Max Occupancy: Up to 2 adults. 482 sq. ft., 44.8 m2

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Deluxe Diamond All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 1

Deluxe Diamond All-Inclusive

Starting from
$378 $212
Per Adult Nightly

Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we jam packed these legendary digs with non-­‐stop extras and no-­‐limit luxury like:

  • Room with best views or locations (views and location varies per hotel)
  • King bed guaranteed
  • 24 Hour room service from select restaurant menus
  • Pre order breakfast
  • Espresso / American coffee machine
  • DVD player / CD player (upon request at Hard Rock Hotel Vallarta)
  • iPod dock / Radio / Alarm clock
  • Pillow menu
  • Aromatherapy menu
  • Concierge phone service
  • Upgrade brand of liquors in room dispenser
  • Private beach lounge chairs area with waiter service
  • Exclusive beach bag (one per room / per stay)
  • Private check-in & check-out / Late check -out & early check-in (subject to availability)
  • Nightly petit-four
  • Professional blow dryer

View: Ideal location with Pool and/or Partial Ocean View Max Occupancy: Up to 2 adults. 482 sq. ft., 44.8 m2

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Deluxe Platinum Sky Terrace All-Inclusive  - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 3

Deluxe Platinum Sky Terrace All-Inclusive

Starting from
$385 $216
Per Adult Nightly

Let’s amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy:

  • Access to a private sky terrace, lounge chairs, and hot tub
  • One king bed and complimentary Wi-­‐Fi
  • Private balcony, hammock, personal liquor dispenser, and in-­‐room wine
  • Minibar with soda, bottled water, juices, and domestic beer
  • Flat screen satellite TV, 24-­‐hour room, and turn-­‐down service
  • Rock Spa® bath amenities, bathrobes, and slippers
  • Coffee maker, telephone, alarm clock, hair dryer, iron, ironing board, laptop-­‐ sized digital safe and individually controlled AC
  • Private BBQ service available in sky terrace at extra cost

View: Ocean View

Max Occupancy: Up to 2 adults. 964 sq. ft., 89.6 m2 including terrace

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Rock Royalty Level Deluxe Platinum King - All-Inclusive - Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive  - 4

Rock Royalty Level Deluxe Platinum King - All-Inclusive

Starting from
$420 $235
Per Adult Nightly
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king. 
• Rock Royalty Personal Assistant (7am – 11pm) 
•Ironing Service (2 items per person/per stay) 
•Upgraded full-size Rock Spa® bath products 
•Express luggage delivery 
•Complimentary Shoe Shine 
•Nightly Petit Fours 
•Aromatherapy and Pillow Menu 
•Spa Tub Preparation (with 24-hours notice) 
•Personal Assistance with reservations (on 
and off property) 
•Priority Reservation to picks® and mix® 
•Complimentary 25-minute couples massage 
at the Rock Spa® 
•VIP Exclusive Check-in and check-out 
•Late checkout available (until 3pm – 
available upon request and availability) 
•Complimentary beach bag (1 per room/per 
•Bonus Track - (Personal Assistant will help 
review account and assist in express check- out) 
• Priority booking for bali beds ($) • Hydro spa tub
• Private bath with shower
• Balcony with hammock 
• Premium Liquor Dispenser – Absolut, Bacardi White, Johnny Walker Red Label, Jose Cuervo Especial 
• Mini bar with soda, bottled water, juice, domestic beer and snacks 
• LCD TV with satellite
• Purified water
• Plush Bathrobes & slippers
• Sleeping mask
• Loofah Sponge
• Digital safe (laptop size)
• Individually controlled A/C
• Espresso machine
• Direct dial telephone
• iPod Dock
• Hair blow dryer
• Iron/ironing board
• Free wireless internet
• 24-hour room service – select a la 
carte menu
• Turndown service 
($) indicates additional cost – not part of the all-inclusive experience
View: Partial Ocean View. Max Occupancy: 2 adults. One King Bed. 482 sq. ft. 
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Rock Suite Platinum All-Inclusive

Starting from
$948 $531
Per Adult Nightly

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy:

  • Oversized private balcony, hammock, hot tub, lounge chairs and tables
  • Premium liquor dispenser with upgraded liquor available and in-­‐room bottle of red wine
  • Minibar with soda, bottled water, juices and domestic beer
  • Exclusive restaurant and late-­‐night pillow menu
  • Aromatherapy, Rock Spa® amenities, bathrobes and slippers
  • Wireless Internet, flat screen satellite TV, DVD player, CD player and i-­‐dock
  • 24-­‐hour room service with select menu
  • Living and dining room
  • Nightly petit fours & turn-­‐down service

View: Oceanfront View

Max Occupancy: Up to 6 adults. 2,583 sq. ft., 240 m2

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Hard Rock Hotel Riviera Maya Heaven All Suites All Adults All-Inclusive
Carretera Cancun-Chetumal Km 72 - Tulum, Riviera Maya, Mexico 77710


The ultimate pampering experience awaits at Hard Rock Hotel Riviera Maya Heaven Section. Set on a luxury beachfront location, the 4-star resort is an adults only all-inclusive retreat ideally positioned in Riviera Maya just 60 Minutes from the Cancun Airport. Be pampered by royal treatment at Hard Rock Hotel Riviera Maya Heaven Section where luxury prevails with magnificent spas set amongst beautiful golf landscapes or breathtaking ocean views.

Why Stay Here

Beautiful Location
Gourmet Dining
On-site Spa, Yoga and Pilates
All Rooms have Balconies and Jetted Tubs
Free Wifi

Resort Details

Internationally recognized as a world-class entertainment and lifestyle brand, Hard Rock Hotels & Casinos offer stylish and contemporary design, unparalleled service and the thread that unites them all music. Hard Rocks current Hotel and Casino portfolio is located in the worlds most enviable resort destinations, as well as urban gateway cities. Hard Rock Hotels cater to the evolving and distinctive needs of today’s cosmopolitan, modern travelers, who seek a reprieve from traditional, predictable properties, whether for business or leisure travel. Hard Rock is excited to announce their new Indian Wedding Esperiences available at Hard Rock Hotel Riviera Maya. The Indian Wedding Experiendce offers Live entertainment, popular Indian Music, decor and traditional cuisine crafted by our master chefs.
This adults only resort (18+) is set within a 85-acres expanse, combining the exuberant virgin jungle, typical of the state of Quintana Roo, with wide and spacious lawns and gardens carefully designed to please the senses. Our botanical garden cares for and multiplies the native trees and flowers to offer you the widest array of brilliant colors. From the central patio with its colonial fountain, through the romantic archways, down to the natural tile floor to the carefully handcrafted furniture, it all combines to create a magical setting.

All-Inclusive Details

  • 5 Star acommodations
  • Casual and a la carte dining
  • Beverages
  • Snacks
  • Top-shelf in-room liquor dispenser
  • 24/7 in-room service
  • Land sports
  • Fitness center
  • Pool and beachside service
  • Daily activities
  • Nightly entertainment
  • Live entertainment
  • Free Wi-Fi in-room and resort-wide
  • Parking Free
  • Unlimited phone calls to the Continental US and Canada
  • Private function concessions
  • Gratuities inlcuded

Accommodation Details

  • Luxurious accommodations with double jacuzzi.
  • Non-smoking rooms available Unlimited phone calls to Mexico, USA and Canada from your room (Some Restrictions apply).
  • Fruit basket and wine upon arrival.
  • Wireless Internet throughout the resort
  • Turndown service. Liquor dispenser.
  • Mini-bar containing sodas, bottled water and domestic beer, including a fully stocked in-room liquor dispenser that offers top-shelf night caps.
  • TV with satellite.
  • Brand name bath amenities.
  •  Bathrobes and slippers.
  • Digital safe (laptop size),
  • Individually controlled air conditioning,
  • Coffee maker,
  • Direct dial telephone/alarm clock,
  • Hair dryer,
  • Iron/ironing board.
  • 24 Hour room service.

Restaurants, Lounges & Bars

At the Hard Rock Hotel Riviera Maya, dining is about more than food. Its a feast for the senses and an appetite for the good life. One served up with legendary eats and non-stop service at 9 world-class restaurants. That means access to everything from a decadent steak house and classic Italian to Asian fusion, service by the pool, and everything in between.


  • TORO: The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served la carte.
  • CIAO: Savor the finest Italian specialties la carte as you take your taste buds on a journey to the heart of culinary paradise. Weve got your favorite table ready and waiting.
  • LE PETIT COCHON: Serving remarkable dishes la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.

  • DELIS and SNACK BAR Being this epic can work up a hunger. With 3 delicious snack and sweet options, youre never far from a quick bite to eat.

  • FLOAT: Grab a quick bite to eat or enjoy a selection of top-shelf cocktails by the pool.
  • DIVE: Refuel with great snacks, top-shelf drinks, and service by the Heaven pool.

Sometimes going big means keeping a low profile. Stay in, enjoy your view, soak in the double Jacuzzi, and order up any time of day with 24-hour room service. Here, youll never get bored and youll always be satisfied. Well make sure of it.

With 9 legendary bars, youre never far from a refill. Thats what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool. We even packed your room with a personal liquor dispenser, premium brands, and a fully stocked minibar with domestic beer, bottled water and juice.

  • SUN BAR: The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites, and a premium selection.
  • MARTINI BAR- Heaven section Enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
  • HEAVEN BAR & DISCO- Heaven section Just steps from the main lobby, Heaven Bar & Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
  • RHYTHM BAR- Heaven section Part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
  • JUICE BAR- Heaven section Feeds the spirit! Located next to Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes the Mexico has to offer.
  • LOBBY BAR- Heaven section The perfect place to raise a glass, the Lobby Bar is located off the main lobby and offers premium cocktails and the very best vibe of the Caribbean.
  • DIVE BAR- Heaven section Short steps from the main pool, the Dive Bar is the perfect place to relax after a sun filled day with fresh beverages and light snacks.
  • FLOAT BAR: A fresh Margarita for you and a strawberry smoothie for your little one. Enjoy this pool side bar while soaking up the Caribbean sun.
Our 24-hour room service menu has something to please even the most discerning palettes. As part of our all-inclusive offerings, guests can indulge in a full menu of in-room food and beverage selections at any time of day in any room category, no matter the length of stay. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.

Pools & Spas

The highlight of this 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offerings is its deluxe full-service spa. Hard Rocks mission is simple: to spread the spirit of rock n roll by
creating authentic experiences that rock. Not only do we aim to provide such memorable moments, but provide them to an audience that specifically seeks out experiences far from the usual moments that resonate and stand apart
from a pool of generalizations. In the ever-evolving world of hospitality,
Hard Rock sought an opportunity to revitalize and take the spa industry a
step forward.
Realizing that our guests are in search of unusual, yet unforgettable
encounters, we were able to invigorate our Rock Spa offerings by providing
an immersive and energetic departure from what our spas traditionally delivered. Through the new musically-synchronized treatments, our goal is for guests to embark upon a journey of the senses into which they are subsumed, a journey that makes them awake, alive and at peace all at the same time. Much like seeing your favorite artist perform live, you would rather be nowhere else.
Committed too offering authentic experiences that rock, Hard Rock
Hotels & PURIFY HARDER Casinos presents Rhythm and Motion the worlds firstfully immersive music-centric spa menu utilizing amplified vibrations, pressures and patterns, as the foundation of its treatments.
This groundbreaking experience takes guests on a rhythmic massage
journey bass vibrations ripple through the massage table as treble beats
come from above, sending pulses through the body and leaving guests
feeling energized and invigorated.
These are invented Rock Spa Rhythm and Motion treatments, available at Hard Rock Hotels & Casinos, transcending current spa rituals and inspiring spa-goers to Live Hard, Purify Harder.
Turning up the volume on the traditional Swedish massage practices, the massage therapist synchronizes movements with an expertly curated playlist
as guests embark on a journey of the senses. Utilizing Hard Rocks
different music for each treatment connects the healing power of music
with the artistry of message therapy.

RHYTHM AND MOTION Synchronicity(50 or 80 minutes)PLAYLIST Utilizing
greatest hits from yesterday to today, the treatment taps into
memories to create an experiential journey, in sync with a performance of
techniques, pressure and rhythm. The massage is infused with a choice of natural organic essential oils to reduce stress, ease muscle tension, and detoxify.

Face the Music(50 or 80 minutes)
Bringing the therapeutic benefits of sound vibration and clinically
proven organic products to rejuvenate and hydrate facial skin, this
journey leaves skin smoothed and refreshed, shedding years andrestoring a star-worthy glow.

SmoothOperator(50 minutes)
Retunes the skin and rocks the souwith a two-part treatment
removing impurities and invites new nourishing elements in. Starting
with the rhythmical Sweetgrass inspired dry brushing, a ritual that
softly sloughs rough skin away and closing with a soothing detoxifying
wrap, to release toxins, hydrate, and smooth the skinwrapping it up
on a high note.

Wrap Remix (110 minutes)
Thisis the ultimate healing experience warming guests up and wrapping them in bliss with a sweet finish. For the full body benefit, this treatment begins with a cleansing shot of ginger tea to jumpstart the detox process, followed
by a brisk, rhythmical Sweetgrass inspired dry brushing. Following the
detoxifying wrap to nourish the skin, the 250 -minute rhythm and motion
massage and cleansing facial mask complete the treatment. A refreshing shot of Rock Spa Detox Tea is then served, to keep guests in a state of ahhh even longer.


COMPLIMENTARY HONEYMOON and ANNIVERSARY PACKAGE: Mini Honeymoon Cake, Bottle of Sparkling Wine, Honeymoon Dinner, In-Room Breakfast, Jacuzzi Experience. Requirements: Honeymoon couples must present proof of marriage within the past year. NOTE: Anniversary amenity is ONLY the Mini Cake. After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk where they will be welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room.


Play golf on two nearby championship courses to keep you energized throughout your stay.

Entertainment & Activities

Hard Rock Hotel Riviera Maya introduces the ultimate way to live out your fist-pumping, guitar-shredding fantasy, Music Lab.
All guests 12 years and older can choose from 4 programs, complete with expert instruction and accelerated stage training. Program is free as a part of the all inclusive stay.
(Starting late July 2014)
Tennis is available on three lit courts at Hard Rock Hotel Riviera Maya Heaven Section , and Lagoon-style beaches invite snorkeling, swimming and kayaking next to snow-white sands, and a lap pool welcomes serious swimmers. A range of facilities designed with relaxation in mind include a yoga hut and a meditation garden. For true heart-pumping fun, you can try out the 100-foot climbing tower, the 14-obstacle fitness trail, the virtual spinning room or the wide range of classes offered in the full-service aerobic studio. The fully equipped fitness center offers everything from free weights, to treadmills, to stair and weight machines.

  • 24 Hour Room Service
  • 24-Hour Front Desk
  • All-Adults
  • All-Inclusive
  • Beachfront
  • Business Services
  • Car Rental Desk
  • Complimentary Bathrobe and Slippers
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Exterior Corridors
  • Fitness Facility
  • Free Local Calls
  • Free Parking
  • Free Wi-Fi
  • Gazebo
  • Ice Machine
  • Indoor Pool
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Jogging Area
  • Lounge/Bar
  • Massage Services (+)
  • Medical Services (+)
  • Multilingual Staff
  • Multiple Swimming Pools
  • Night Club
  • Non-Motorized Water Sports
  • Ocean View
  • On-Site Travel Agency
  • Pool Area Bar
  • Restaurant
  • Room Service
  • Sauna
  • Secured Parking
  • Security Guard
  • Shopping
  • Snack Bar
  • Spa Services
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Swimming Pool
  • Tennis Courts
  • VIP Rooms
  • Valet Parking
  • Wake-Up Service
  • Water Sports
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 5340 reviews
from Falls Church, Virginia
Submitted on 03-06-2016
As we have experienced before, Hard Rock Riviera Maya does everything at the highest level. The restaurants, particularly Ciao and Le Petit Cochon, were excellent. The managers, Sam and Adrian, and their staffs really go above and beyond to make sure your dining experience is exceptional. To top it all off Edgar, the sommelier, added tremendously to our enjoyment with his wine selections for our dinners. And his wine tasting seminar is not to be missed, He gives you a wealth of information, part... Read more
from Media, Pennsylvania
Submitted on 05-06-2016
I went for 4 nights with girlfriend for a quick getaway, and let me just say wow! Everyone was so friendly and wanting to do anything to make your trip as memorable as possible. Stayed in the sky terrace room which was very nice with the rooftop jacuzzi. Definitely use the resort credits to do some tours or upgrade to lobster! Bali bed wasn't all that you can live without it. The lagoon is awesome and calm with all the fish. Hop over to the family side to catch some shows and the sports bar it w... Read more
from Bar Harbor, Maine
Submitted on 05-06-2016
We stayed at this resort April 27th - May 4th. The exceptional for us were ALL the restaurants, #1 was Ipanema Grill, amazing service as well. Nice feature was no strict dress code, shorts were ok in the evening if desired. Also exceptional was the wait staff in all locations! They are the most friendly and pleasant people I have ever met. We come to their country and can't speak the language but they never wavier from their commitment to please the guests. The trouble we did have with the reso... Read more
Submitted on 05-06-2016
Roberto was most helpful during my first day of getting adjusted. Knowledgeable. Polite. Kind. He gets 5 stars for his service. As I was wondering the grounds on my first morning he stopped me and asked if I needed help. He pointed where to eat breakfast and so on. Thru out the day we visited. It is usually a highlight of my stays... is the help. I then shared my Herbalife shake with the workers. They loved itū???ū???ū???
Submitted on 06-06-2016
I stayed at this hotel for 3 nights. The whole time it was awesome! We loved the stay. Everything was perfect. The food was good. Also the drinks. They were perfect. The pool has live dj and down by the beach is also very relaxing. You could see fishes when your swimming. Front desk is also very fast. Everyone is very helpful and this is not like other hotels where the people are always trying to sale you activities or time shares. The only problem I had with my stay was that I asked 3 times ... Read more
Submitted on 08-06-2016
We loved this place so much, we purchased a vacation plan to make sure we can come back ASAP! Something took place that I need to tell you about. On Friday, we had a Foam Party in the pool, on the Heaven side of this wonderful resort. The entertainment crew made sure we had a blast!! However, Diego, or as they call him, "GoDiegoGo", did something that we witnessed and thought it was imperative that we give him props!! There was a man with Down Syndrome by the pool and when the Foam Party began, ... Read more
from Walsall, United Kingdom
Submitted on 27-06-2016
This was our first experience of an all inclusive resort & we couldn't have chosen any better. The staff are amazing & nothing is too much trouble. On arrival we were driven to our room in block 1 by golf buggy so we knew the place was huge. The room had 2 floors with a jacuzzi on the top level which we made use of along with room service & the free mini bar. The good thing is that it's as busy as you want it to be, we spent some days round the pool watching & also taking part in various activi... Read more
from Akron, Ohio
Submitted on 27-06-2016
Thank you Orestes for making our initial visit to the hard rock so easy and finding the perfect room for us. Every part of the vacation here has been seamless. I want to thank the staff for taking such good care of us especially Mara, José, and Roberto. You really have extended yourself beyond measure! I also want to think Sebastian for his hard work and conscientiousness towards our needs. Victor you have an amazing group. Thank you for Jose UC. He stood by my has been is he was sick
from Richfield, Minnesota, United States
Submitted on 27-06-2016
I recently stayed at the Hard Rock Riviera Maya on the Heaven side and we loved it! Our room was really close to EVERYTHING and it was never too far of a walk anywhere. We also had an awesome room with a rooftop and Jacuzzi. The food was good, but I think the Hard Rock Cancun has better food. The pool was spacious and had many different places to lay out. The beach is more of a cove so it's actually really calm and great for snorkeling. You can walk to the family friendly side of the resor... Read more
Submitted on 28-06-2016
My wife and I traveled to the Hard Rock in Riviera Maya for our honeymoon, and it was amazing. We stayed on the "Heaven" side of the resort, so no kids allowed. We paid for a "garden" view, but ended up with a view of the ocean, too. The room was big, great climate control, rooftop hot tub, and was cleaned twice a day. We were only a short walk from the water. All the beach areas were clean, calm and right next to a bar. You could choose to sit in the sun or under shade. All the swimming areas w... Read more
from Boston, MA
Submitted on 29-06-2016
Adults only. Yes, the family resort is just next door, but it is certainly nice having a dinner without ANY kids around. That being said it is worth a trip to the family side for pizza or fish bites at lunch. Skip Toro, better food at the other restaurants. Surprisingly we never had to wait for dinner, and we were a party of eight. This was not the case at Punta Cana or Puerto Vallarta where we commonly had longish waits for dinner. Nothing beats an all inclusive and service at the HR is supreme... Read more
Submitted on 01-07-2016
Stayed here for our honeymoon. Lush, tropical grounds and the Caribbean are this hotel's strong points. The rooms and food, not so much. If you have a 3rd floor room, you will also have a sky terrace with an outdated jacuzzi. If you plan on renting a cabana for the day, I recommend NOT getting any food options as ours came very warm and gave us both a miserable bout of food poisoning. The liquor dispenser in the room is nothing to write home about.. it's pretty much on the floor next to the mini... Read more
from Cedar Grove, New Jersey
Submitted on 02-07-2016
Overall this was one of the best resorts my wife and I have ever stayed at. Each and every employee was so nice, courteous and went out of their way to make our stay as enjoyable as possible. First the grounds are kept impeccably clean. We stayed at the heaven side of the resort and they defiantly catered to the over 18 crowd. The food was better than at many other resorts we've stayed at, we highly recommend the hibachi at "Zen" that was our favorite, and we were surprised with champagne and d... Read more
from Norwich, United Kingdom
Submitted on 03-07-2016
We spent two weeks in the Heaven section of the Hard Rock Hotel. The place is fantastic. Even though we stayed at Heaven (over. 18's only), we used the Hacienda part of the resort also. Plenty of pool space near the DJ and pool bar as well lots sea water lagoons where you can relax on a sun lounger, hire a cabana and go snorkelling - lots of fish! We got really looked after by the pools and lagoons. The staff are attentive and bring you drinks and food. Food wise, the restaurants and snack ... Read more
Submitted on 05-07-2016
We stayed here for 5 nights, there's always something to do, a show to see, and always with the friendliest staff possible. Maria Isabel at the spa was great with a deep tissue massage and Alan was very accommodating too. The food was very good and the view was awesome
from lisbon
Submitted on 05-07-2016
My wife and I spent a short holidays at the Heaven Hard Rock and this was very good. Great and nice resort, large and comfortable room with a good bathroom (the room had a good jacuzzi and a bar with all sort of free drinks including spirit drinks). The all inclusive pays off since the food and drinks are very good. Plenty of different restaurants and options. Nice swimming pools But ... You don't have a true beach only several sea pools !
from Miami, Florida
Submitted on 06-07-2016
We had been to this resort when it was Aventura Spa Palace and the change now that it is Hard Rock is incredible. The biggest change is that it is now split into Heaven for adults only and Hacienda for families. We stayed at the Heaven side and would recommend it hands down for an adult vacation. As an adult you have access to both sides of the hotel but you won't want to leave the Heaven side! The grounds have also undergone a huge renovation with lots of new places to sit and enjoy: new lago... Read more
from Cleveland, Ohio
Submitted on 06-07-2016
We spent a week at Heaven, and exclusively used the small cove near the Eden pavilion. The staff was super attentive and friendly. By the end of the week, they were like family. Special shout outs to Luis (Balinese), Ivan (Cantinero) and Ezekial (Mesero). I usually do not vacation in the same resort twice - but with the service we had at Hard Rock Heaven Riviera Maya that may change.
from Frisco, Texas
Submitted on 06-07-2016
This is our third time visiting this property and I was really hoping to give it a 5 star review, but unfortunately it was just short of it. For me, a 5 star review means everything had to be top notch and nearly perfect so we're not quite there yet. We booked through Costco this time instead of directly through the resort because we got a slightly better deal, but it worked out well. We wound up with Best Day Travel for our shuttle to and from the Cancun airport and they were fast and courte... Read more
Submitted on 09-07-2016
This was our 3rd visit to Heaven at HRH Riviera Maya. Just when you think it can't get any better it does!!! We experienced such great customer service I'd like to share: Room: we were in 2209. It was clean and spacious with a spectacular view. I love the turn down service. It is on the quiet end closest to the Eden pool but not a bad walk to the restaurants or the Lobby. Beach: we enjoyed cooling off in the lagoon and the nice breeze on the water. Diego took great care of us on the beach. Po... Read more
from Boston, Massachusetts
Submitted on 10-07-2016
I have been to the Cancun area many times, but never stayed at a Hard Rock resort. This property was great! The Heaven side is for adults only, it is a pleasure not having kids running around and doing cannon balls into the pool. We did not have a bad meal. It was not a problem getting into to any of the restaurants. Drinks on the beach were not a problem. Diego was there to take your order. It was a bit of a distance from the Cancun airport (about 60 minutes), but it was worth the dri... Read more
Submitted on 10-07-2016
Having read all the previous reviews we had high expectations and am glad to say the majority of these were exceeded! - The grounds of the hotel are beautiful - The mini beach is ideal for those who aren't big beach fans like us. TIP: take some bread into the water and feed the fishes! :) - All the staff are very friendly and all speak good english. They can't do enough to make sure you're looked after. - Daytime and pool entertainment was fantastic, personal favourites were Orlando, Little Cea... Read more
from Luckey, Ohio
Submitted on 10-07-2016
I just finished with an 80 minute massage and a facial with Adelia Lopez here at the Hard Rock. She far and away exceeded my expectations. The massage put me into the ozone layer because Adelia was the best therapist I've ever had and I've had dozens. She put me at ease for the facial since I'd never had one. That being said, she was ultra thorough and explained things without me speaking Spanish. Adelia recommended a product for my lips & eyes which will help with wrinkles. When we come back I'... Read more
from Ardmore, Oklahoma
Submitted on 12-07-2016
I enjoyed every minute of it. It was very beautiful, everyone was so nice. Room service very good, wonderful staffing, international restaurant was amazing. Everything was beautiful, pools, ocean, restaurants, massages was wonderful. I will be back!!!!
from Fredonia, NY
Submitted on 13-07-2016
We returned to the Riviera Maya this year. This was our first trip to the Hard Rock Resort since it changed over from a Palace Resort property. We were not sure what to expect. We really enjoyed how authentic the property was when we last visited. The changes that were made were very well done. The placement of Hard Rock Memorabilia was tasteful and not overwhelming like it is in other Hard Rock resorts. Our room was on the ground floor. We had a nice view of the ocean. The only complai... Read more
from Miramar, Florida
Submitted on 14-07-2016
Amazing servers Daniela at the pool bar super kind !!! Lion at entertainment, super cool guy (they made a photobooth like rock star ! super funny ) The food was extraordinary if you want a quality time to spend with your couple, heaven hard rock its the place!! we recommend it 100%
from Loudoun County, Virginia
Submitted on 14-07-2016
My husband and I loved our stay and plan to return (to the Hacienda section with our kids). We were in an ocean view with a king bed, on the second floor, in building one. It was the perfect location for us because it was not that far of a walk to the lobby and it was quiet at night. Our door was directly across from the trees so, on a few occasions, we were able to see the spider monkeys frolicking in the trees. The food was delicious at every restaurant we ate: Ciao, La Petite Cochon, Los... Read more
from Nutley, New Jersey
Submitted on 14-07-2016
My daughter and I enjoyed the most beautiful vacation ever, the food, the pool , the drinks , the entertainments and the attention were excellent all the time. Thanks to all the employees for the attention , they were always very respectful and helpful.
Submitted on 15-07-2016
My husband and I visited the Hard Rock as one of the stops on our honeymoon and the hotel pulled out all of the stops to make sure we had a memorable experience. We were welcomed with a bottle of champagne and a mini cake in celebration of our honeymoon. We were also treated to a beautiful three course meal at one of their French restaurants and the gentleman serving us was great, he even made out dessert in front of us! Finally, we were treated to the most delicious breakfast in bed. We staye... Read more
from Riviera Maya, Mexico
Submitted on 15-07-2016
Oh my goodness this place is amazing. The food is really great, I recommend Zen or the Brazilian steak house. The staff is out of this world. As soon as my drink was empty they were filling it up again. Jorge was very attentive at the Heaven pool, he really made sure we were having a great time. My favorite bartender was Angel. He was so much fun to talk to. Heaven bar is very fun, it has a pool and hot tub inside of it. Every day at the pools there is entertainment and games to play or contests... Read more
from Miami, United States
Submitted on 18-07-2016
They sure know how to make you feel like a Rock Star from the moment you arrive. We had an all around amazing experience, never felt so good before. All the staff is amazing our guy at the bed cabanas Jhonny, our waiter Benito, our waitress Isabel, they all go above and beyond and make you feel like a Rock Star, everyone here was amazing. Will definitely be returning to this hotel again, and again!! Thank You all for such an amazing Rock Star experience.
Submitted on 18-07-2016
Absolutely incredible trip, incredible resort, and most incredible staff. Every inch of the hotel and grounds is beautifully manicured. Stayed 8 days and did not want to leave. The food is top notch (the daily passed appetizers at the pool were a great touch!!). The staff (Go Diego & Mr Mustache) and bartenders were all fantastic and made you feel at home. Jose in Guest Services was a huge help to our party - thanks so much again! This will be the first vacation (of very many) where I ca... Read more
from Burlington, Canada
Submitted on 19-07-2016
As a travel agent, it's very hard to impress me.. The Hard Rock did not disappoint and one of our top 5 trips of all time hands down. The food is awesome, beverages were well made but the best part of this resort was the staff! From the moment we arrived and were assisted by the awesome reception staff, to the guys in the luggage and transfer area, to the bartenders and entertainment staff. The list goes on and on. The bonus: Vegan options in the multiples. Were also great with allergies. T... Read more
Submitted on 21-07-2016
Awesome all-inclusive! Lots of good food, top shelf liquor an everyone is so nice! Liked hanging out at the infinity edge pool an floating in the inlet below. Diego at Eden beach was the best all week!!! He keep the drinks flowing an the food coming, even while we were in the pool!! Highly recommend checking this place out- we loved it.
from Lilburn, Georgia
Submitted on 21-07-2016
From start to finish the accommodations, food, staff and service were impeccable! I highly recommend this hotel and can not wait to return. The pool activities were fun, friendly and very entertaining. The pool staff was extremely attentive. Room service was fast, courteous and table top quality. What a tremendous variety of food to choose from. French, Italian, Japanese, Mexican, I loved every bite. There are two sides to the Hard Rock, Riviera Mayan.The Hacienda side, which is for families ... Read more
Submitted on 22-07-2016
Had a wonderful vacation at the Hard Rock Heaven! It was beautiful and the accommodations were great! Diego at Eden beach was excellent!! He went above and beyond and always made sure we had everything we needed and wanted! He was very friendly and always had a smile on his face.
from Medford, New York
Submitted on 23-07-2016
I traveled with a total of 14 people and we had an amazing time. The staff was friendly and entertaining. The food was wonderful. The only downside was that there wasn't an "beach" but we didn't mind as we spent most of our time around one of the several pools. We stayed on the "heaven" side for adults only. It was quiet and laid back. We were able to walk over to the family side as we liked. Highly recommended!
from Lubbock, Texas
Submitted on 24-07-2016
Diego, our server at Eden Beach all week, was AMAZING!! He never let our drinks get empty and always wore a smile! He must have had the day off the last day we were there and we were so disappointed we weren't able to say goodbye! We went there for our honeymoon and he definitely took care of us and other couples we met!!! If you ever go, ASK FOR DIEGO!!!
Submitted on 24-07-2016
I want to start off by saying that the people at this oasis are nothing short of amazing. Every one at this establishment was kind, sweet, helpful and lovely. The waiters and waitresses were always right there with a fresh cup of coffee or a yummy drink. The concierge was there to answer any questions. The spa was relaxing and tranquil. I loved EVERY moment. My favorite 5 star employee would have to be Diego from Eden Beach. He was so amazing! He never let anyone go more than 5 minutes ... Read more
from Greenville, South Carolina
Submitted on 26-07-2016
I have a previous review on this resort titled "10 years later and still loved it." My wife and I celebrated our honeymoon here 15 years ago when the resort was "Aventura Cove Palace." We have returned numerous times, as a couple and with our 3 girls. We are not members, so we are not trying to sell you on this resort. We were hesitant to come back since the resort has been re-branded as "Hard Rock," but we are mostly glad that we did. I'm still uncertain if I would return as a family, and ... Read more
from colorado
Submitted on 26-07-2016
My second time staying at the Hard Rock Riviera Maya (Heaven adults-only section) and it just keeps getting better! We had some amazing meals at Zen, and the steakhouse--and I am not a fan of buffets, but the Hard Rock's breakfast and lunch buffets are fantastic! Spent a lot of time at the pool, with what must be one of the largest pool bars in Mexico, trying all the different concoctions. If you prefer the ocean, there is a manmade saltwater lagoon with lots of fish, bali beds on stilted plat... Read more
from Portsmouth, United Kingdom
Submitted on 26-07-2016
We have just finished 1 weeks honeymoon at the Hard Rock Hotel in the riviera maya Heaven. It has been an amazing break there are so many different places to eat and drink all of which we enjoyed, you get served drinks from the time you wake up till your head hits the pillow and all premium spirits the staff are amazing and go out of there way to make sure you are having the best time you can. All of the entertainment staff are great especially Ceser, Diego, Karen, Wolf, Mariana, Suzanna, and ... Read more
from Costa Rica
Submitted on 28-07-2016
Perfect Vacations!It was our daughter first trip!!She really loves it.The best family hotel at the Riviera Maya.Kids Club excellent.Tge beach are beautiful and the people very helpful.The shows were very nice and the tours were fantastic.
Submitted on 29-07-2016
A special thank you to Mauricio Melchor at the Hard Rock Hotel in Riviera Maya. He was very attentive to all our needs and made sure we secured dinner reservations to any restaurant we desired. He went above and beyond in taking care of us and truly accommodated us as VIP guests.
from Fowler, Ohio
Submitted on 31-07-2016
We are staying on the Heaven adults only side. Our check-in and quality of service has been pretty good. Our personal assistants, Eddie and Carlos, have been very helpful with all our requests. The food is okay. My favorite is Los Gallos and Zen. I recommend doing the hibachi at Zen. Heaven nightclub is a lot of fun, but the water is too cold to actually go in to swim/dance. The entertainment staff is fantastic. There are always activities by the pool. My one complaint is the fact that I have se... Read more
from San Clemente, California
Submitted on 31-07-2016
7 nights at the Hard Rock in Riviera Maya and the only thing I have to say is "Completely Awesome". From arrival to departure and everything between, we were met with smiles and tip top service. Angel assured our checking in was painless and fast, not to mention the room he put us in was unbelievable. The grounds were impeccably manicured, food was great and the drinks were no more than an arm's length away. If you're lady packs heavy bags be sure Eduardo or Jaime do the heavy lifting, they ... Read more
Submitted on 01-08-2016
We just spent a week at the Hard Rock Heaven for our anniversary. The property is great, the service staff is awesome. The food very good. The food and service at Ciao was great for both breakfast (Jorge) and dinner (Alejandro). Los Gallos was very good too. We were there during high capacity, so there were some issues. Our anniversary dinner at the French restaurant was far from good. Service was extremely slow as they paid more attention to others, although it was not full. We did hav... Read more
Submitted on 01-08-2016
Had such an awesome time. Caesar, Tessa, Orlando, Smiley, Jimena,Diego, Roberto, Sarahi, Karen, Eddie, Rene and Suzanna were amazing. They really made our time at the hotel fun! There is something fun happening all of the time here. Great food, great service and something for everyone. Heaven is Adults only and although I love children it was nice to have pool time and dinners without them. This place is incredible. I am glad I came here for my first trip to Mexico! We will be back!!!
from Houston, Texas
Submitted on 02-08-2016
I stayed at the adult side of the resort. It was not as lively as I would have liked but this is still a great resort ,good food and everyone at the resort is supper nice and helpful. The only thing I really didn't like is that we don't have access to the beach (there is a beach like area )
from Lynchburg, Virginia
Submitted on 04-08-2016
The trip was amazing. The pool staff & concierge were phenomenal. A few in particular stick out to me; Esteban, Brandon, Margarita & Pepe. They gave us top notch service. The entire staff on property was very attentive. The entertainment was great, and the pool entertainment kept us entertained throughout the day. There were only a few things that I didn't like. First, we stayed on the Heaven side which was supposed to be adults only, but we seen children on property at one of the restaur... Read more
Submitted on 04-08-2016
Spent a week at the hard rock heaven (adult) side. The kids side is chaos and the heaven side serene. All the staff from the front desk, the bell boys, room service, waiters, bar tenders, and pool entertainers are first class. They know you are escaping on vacation and do whatever they can to keep your mind relaxed and at ease. You really can't go wrong at any of the restaurants. We had the private rooftop jacuzzi room and loved it. The resort is safe and secure. Highly recommend!
from South Venice, Florida
Submitted on 06-08-2016
This was our best vacation ever.From the minute we arrived to the time we left it was non stop enjoyment.The staffing were all awesome the restaurants were all first class.The outside dining was excellent as were the waiters.The scenery breathtaking. The bar staff top notch.Can not wait to return. This vacation was truly legendary!
from Stamford, Connecticut
Submitted on 08-08-2016
THe good: The hotel is very well kept, with lovely landscaping. All the workers always have a hello for you. The room was nice, however we had to call for the hot tub to be repaired bc the jets were not working. It was repaired the next morning. The balcony was small and had a very small table and two uncomfortable chairs. Our room safe became disable three times during our week stay. It was promptly repaired . We always got a phone call from the front desk to make surethevservice was carried ou... Read more
Submitted on 10-08-2016
We were a party of 5, and right when we stepped in the hotel, it was so welcoming, beautiful, and clean! Staff was beyond amazing, they are always willing to go above and beyond to make their guests feel right at home and special. We miss them and we are already planning to come back with an even bigger party next year! Since we stayed at the Heaven side, it was kid free and it was really nice to getaway here and relax. This hotel always has activities going, during the day or at night, we eve... Read more
from Atlanta, Georgia
Submitted on 10-08-2016
Just returned from family vacation at Hard Rock Heaven. After reading the wonderful reviews on this site We were very excited about the trip. Results , not as expected. Starting at booking, as Palace Premier Members ,were surprised to find out that my travel agent gave Us a better rate than the members site???, wasted money on membership??? Traveled for our anniversary with adult son & daughter , even as rooms were requested nearby long in advance ,they put Us on opposite ends of the building, ... Read more
from Ottawa
Submitted on 11-08-2016
Beautiful resort. Excellent service and great restaurants to pick from.. The hotel also hosted an event called "rockstar chef" where they invited a famous chef from Mexico city to host a food show/tasting event. it was a great event. Got to try different authentic Mexican dishes. The hotel also provides "resort credits" which is money used towards activities at the resort. We stayed in the deluxe room with the roof top Jacuzzi and it was totally worth it.
from Woodridge, Illinois
Submitted on 11-08-2016
Everything about our stay was top notch!! We (my wife adult children aged 25 and 21, and I stayed at the Heaven Section but went to the Hacienda side during the day. NIcky and the staff there had all kinds of activities for us to do. The pool waiters were there for anything you needed. The food poolside was outstanding from the wood burning pizza to wings, chicken strips, onion rings, fries, burgers, and more!!! We decided to eat at both the Heaven and Hacienda restaurants. The food and serv... Read more
from Houston, Texas
Submitted on 12-08-2016
We escaped to Heaven at Hard Rock Hotel Riviera Maya for some much-needed rest and relaxation. From the moment we arrived the bell staff and reception staff were courteous and attentive. For the check-in process we were ushered to the Legendary waiting area where there were snacks and beverages. We were brought beverages while we waited, which wasn't long. During the check-in process they upgraded us to a sky terrace suite. The room was close to the Heaven Lobby but far enough away that we ... Read more
from McKinney, Texas
Submitted on 14-08-2016
I can't say enough how much we love being members of the Hard Rock. We love getting service like this...... A few pictures with some of the wonderful staff. Sophia who brought us all kinds of goodies and drinks at the beach. Esau our personal concierge, who made sure we were on time and at the correct location for our appointments, and always got us the best seats in the house. And finally Stephany, who made our breakfast enjoyable each morning, and gave us pointers on shopping in Playa del Carm... Read more
from Las Vegas, Nevada
Submitted on 14-08-2016
Had a wonderful time at this resort. Definitely had a friendly feel to it. Enjoyed a perfect massage at the Spa and everywhere you went to eat was AMAZING!!! I will definitely be going back with the hubby.
Submitted on 15-08-2016
My wife and I and our 3 kids in their 20's, took a family "all inclusive" vacation for 6 days. I've traveled the U.S., Asia and Europe and I must say that the service we received at the Hard Rock was the best I've ever had. Everyone from maids to management were friendly and accommodating. The hotel was clean and well maintained. We stayed in building 2. Not having screaming kids around really was heaven. The rooms were interesting in design (not just a basic rectangle). My wife wanted to move... Read more
from New York City, New York
Submitted on 15-08-2016
This was our second stay at a Hard Rock Hotel. Our stay was for 4 nights and 5 days. It was amazing, privacy, great location, no noise, excellent service. Staff was there every step we took asking if we needed anything and just simply saying Hola. Our bellboy Haymea was just perfect, he stood with us while waiting for our transportation back to the airport, he gave us great information & tips we can use for our next trip back to the Hard Rock, thank you Haymea. we enjoyed the food, the drinks an... Read more
from san diego
Submitted on 15-08-2016
Just returned from a week at Hard Rock - Heaven, and for the second year in a row, I can honestly say, this resort is the most fun two adults should ever be allowed to have! [brace yourself for a long review, but worth the read] First time visit was July 2015, then just last week Aug 2016. We had such a great first time, we didn't have to think twice about coming back this year, and we're already looking forward to next year. The property is amazing. It's expansive, with two separate sides... Read more
from Palatine, Illinois, USA
Submitted on 06-09-2016
we love the resort. our room had a jacuzzi on the rooftop. we were in 4324; it was awesome! their club has a pool and two jacuzzis! we also had the recovery spa for couple, i totally recommend it for couples. it was the best we had so far! will definitely come back here again!
Submitted on 07-09-2016
The Hotel was great since the beginning until the end, Food and drinks are awesome especially breakfast... Will come to this beautiful property again :) :) :) Enrique from the SPA was very attentive and friendly, Great service !
Submitted on 07-09-2016
The place is excellent. We were greeted by Yoselin Bonilla from Resort services Dept. upon our arrival @ early morning.She was very accommodating , smiling all the time & made us feel at home, she got us a room right away even though it was not the check in time yet.We were members since 2013 & first time we are using our membership but she explained it well & gave us a welcome tour, gave us a drink, by then, we already know that our stay will be great & it is.We upgraded our membership because ... Read more
Submitted on 07-09-2016
Food was great! Customer service was excellent! Everyone was very helpful and informative. We will definitely be back! Thank you to Rulo, Estaban, Mario at the front they were very accommodating. Ceazar and Eric delivered a wonderful honeymoon dinner!! We will be back! Thank you!!
Submitted on 08-09-2016
I'm going to start by saying the first 2 hours of my honeymoon experience w the front desk staff was HORRIBLE! For a while there I thought our vaca was going to be a disaster. Long story short we booked "Rock Royalty" level of service which is NOT cheap but splurged for our Honeymoon! Well they didn't have us in "Rock Royalty" or even in a room with a view! I had all of my booking docs and payments showing I paid for both and they didn't seem to care. They wanted to put us in a different room an... Read more
Submitted on 09-09-2016
Enjoyed our stay here at heaven. The staff was incredible. They took care of me and my wife very well. If it had not been for the plumbing problem that cause brown water in our shower and hot tub my stay would have been perfect. The staff took care of us with a free upgrade which made my wife happy which makes me happy. Special thanks to Giovanni the waiter and Carlos the pool waiter. Made sure we were always good without asking. That us great service.
Submitted on 09-09-2016
This resort is gorgeous. The staff is very very friendly. The property is absolutely clean and spotless. This resort is very well maintained and kept very very clean. The views are breathtaking and the beach is the best place to chill. The pool in the other hand gets a bit loud and obnoxious at around 3pm. But if you do not want to be at the main pool during this time it is best to go to the alternative pool/beach areas to relax. We didn't spend any time at the main pool except early morning bef... Read more
Submitted on 10-09-2016
Hard rock is an amazing hotel! Restaurants were all fab lovely food! Lovely staff - special mention to Steven he was very helpful around the pool, always making sure we had sun lounges! very friendly!!!
Submitted on 10-09-2016
Everybody was helpful especially entertainment staff smiley Diego lil ceaser and Roberto the dj George from audio systems always kept us entertained and with activities to do the pool workers always a great help finding us beds and keeping our drinks topped. Up Sandra Ricardo Charley Jonathan Marco Steven chekey heraclio Salvador machines victor pedro lidia, all the pool supervisor Roberto and Pepe pool concierge Miguel jonadies manual Gilmert pool hacienda and cezar. The staff in the Italian... Read more
Submitted on 10-09-2016
We had a brilliant time at HRH Riviera Maya. The resort has everything you'd expect of Hard Rock, and more. The staff are excellent and can never do enough. Special thanks to Steven at the pool, and all the bar staff at the Hidden Bar too. Already planning to come back in 2017! Rock On \../
from Toronto, Canada
Submitted on 11-09-2016
Just leaving from a 7 day all inclusive and am so sad to be leaving! Tons to do, food was amazing everywhere you go and the service was outstanding! Big thank you to Luis aka Slash from the lobby bar! always great service with a smile! Thank you HardRock Heaven, we will be back!
from Chicago, Illinois
Submitted on 12-09-2016
My wedding ceremony was my most favorable thing when visiting Hard Rock Hotel. Hard Rock Hotel services was excellent and has earned 5 stars. It is one of the most beautiful places that you want to travel and experience. The vendors that worked with me during my wedding planning down to the actual day was awesome and very professional. I want to acknowledge HDC Photos (Huellas Del Caribe) that did an excellent job as they capture every timeless moment. The quality of their photos and video is ou... Read more
from Preston, United Kingdom
Submitted on 12-09-2016
We stayed at the hard rock from late August, 2 weeks all inclusive! And what an amazing time we had! After a 10.5 hour flight and an hour in the taxi we were treated with cold flannels, had are bags taken to the room for us, we were also handed welcome drinks and our room had been upgraded! Definitely the best start! The food is absolutely amazing on the heaven and hacienda side. Our favourite being the Brazilian, closely followed by the French restaurant! The only restaurant we weren't keen o... Read more
from McDonough, Georgia
Submitted on 13-09-2016
My husband and I vacationed at the Hard Rock Rivera Maya in June, 2016. I have to say, this was the most spectacular resort we have stayed at! I love the Heaven side and the fact there is a family side as well. I was impressed how well the entire resort was maintained. Very clean, many workers available to assist you, and a very friendly staff! The restaurants were fabulous! A must try: the french restaurant! If you are into spa treatments, well.. there is NO better place!! The resort is a per... Read more
from Mexico
Submitted on 13-09-2016
Miguel at poolside bar on heaven side. The best I even seen. Wasting his talent there should be a waiter at one of the restaurants inside . Also Gabriel the B.B. outstanding also on heaven side funny and professional. Richie Lore
Submitted on 15-09-2016
We stayed at the hard rock heaven in September for my 21st birthday. They surprised us with champage and a decorated room on arrival and an upgraded room. The service was impeccable and included was a 24 hour room service which came in useful for our late night check in. All the restaurants bar one on the evening was al a carte and the restaurants were of first class quality, we especially enjoyed the the French resturant and again the service was amazing. They provide a shuttle service to the o... Read more
Submitted on 15-09-2016
Last day of trip and finally got a massage. Mistake! Wish I had done one on day one. Alberto was amazing. Best message I've ever received. Being a body builder, I'm a larger lady, I rarely find a therapist that feels strong enough. Alberto was! Hydrotherapy was also amazing. Rocca was a doll taking us thru each zone. Beautiful, relaxing environment. Only complaint, for whole trip really, was booking and dealing with front desk of spa. Young pretty girl, with bright pink lips, seeme... Read more
Submitted on 17-09-2016
Just left the hard rock hotel,one word brilliant,the food the staff and the entertainment,at the pool we had Giancarlo attending to our every need ,my other half whent up to the salon where mariana did her hair to perfection,the poolside entertainment staff forgive me for forgetting there names but really kept the place alive ,the night time entertainment good always something to do ,the lads that drove the golf buggies between heaven and hacienda nothing was any trouble,I hope that the manageme... Read more
from Calgary, Canada
Submitted on 18-09-2016
Great Experience at the Hard Rock, We have been to Mexico almost 30 times, and the Hard Rock is now one of our favorite hotels. The food was excellent at all the places we ate at except Toros (Steak House), must of been an off night. Service was amazing, the staff go out of there way to make sure you are taken care of and your drinks stay full. the Entertainment staff at the Main pool were great with new things every day. I have never seen a giant water balloon fight in a pool before. H... Read more
from Troon, United Kingdom
Submitted on 19-09-2016
This is our first time in Mexico and WOW i can honestly say the best all inclusive hotel we have ever been to HARD ROCK YOU ARE AMAZING we were only here a few hrs and my wife says she wants to comeback that is some statement from her as she loves Jamaica so much. I started this review when still at the Hotel we rturned home yesterdy so now it is time to give you some feedback. As above HARD ROCK HOTEL YOU ROCK ! We arrived and were blown away by the friendly welcome we received from Alex our ... Read more
Submitted on 19-09-2016
Yes yes and yes!!! This was by far my best vacation to date! I went to celebrate my 30th birthday and I couldn't have chose a better resort! Service was amazing, food was great and always available 24hrs a day and our glass was always full! We enjoyed a couple massage together which was amazing! I also received some services at the spa which was also great. Vacation planners in the resort plan your day with things you're interested in so you don't have to call around making 1000 reservations... Read more
from St Helens, United Kingdom
Submitted on 20-09-2016
The exceptional USP to this place is the Staff, they are First Rate and attentive all the way through your stay - from the Maids to the Front Desk Staff, Restaurant Waiters to Bar guys all were fantastic. Special mentions to Tali (Italia) our maid, In-Garcia at the French Restaurant, Betito at the pool bar and Raul (Roli) who looked after front desk. There were many many more - but far too many names to remember , as everyone were great. Our favourite Restaurant was Zen which we used 3 times i... Read more
from Paisley, United Kingdom
Submitted on 21-09-2016
We've just spent 2 weeks at the Heaven side of Hard Rock . The resort is huge and Heaven guests can also use the Hacienda facilities. Facilities are great and staff exteremely attentive. There are also no limits to all inclusive.Staff at vacation planners in particular very helpful. The resort credits work really well and make things like golf and spa visits great value-you do have to pay 20% service charge but even them $30 for 2 hours in a spa! Spa itself is fabulous. Best golf course of the ... Read more
Submitted on 23-09-2016
It was really a wonderful experience!!! Eddie, Mario, were always helpful and attentive. I really enjoyed it.!!!! Excellent service. Good food. Very nice place. I really appreciate it the arregnment for our trip.
Submitted on 23-09-2016
Very Friendly, Good Service! And best facilities for having fun and experiencinng Reviera Maya. First class restarants and very good hausekeeping staff always smiling and ready to keep our needs. Pool and beach staff also outstanding.
from Brighton and Hove, United Kingdom
Submitted on 24-09-2016
We stayed for a total of 2 weeks for our honeymoon and the whole trip was amazing! From the moment we checked in we were instantly looked after and the service we received throughout the whole hotel was superb. I could not fault one member of staff as everyone is so welcoming and friendly. We were lucky enough to be upgraded 8 nights into our stay and the room we received was out of this world! We had our own rooftop terrace with perfect sea views, it was very much appreciated. The food here ... Read more
from Missoula, Montana, United States
Submitted on 24-09-2016
Over the top! Great place to come for a conference. Great restaurants, pools, beach, super friendly staff. Paula from pr is the best. Room is great. Never stayed at an all inclusive place before. All the booze and food you want is included. Lots of fun.
from Philadelphia, Pennsylvania
Submitted on 25-09-2016
Excellent service fantastic time. Great food Great wedding ceremony. Service and staff is great and the hotel amenities are just great. Weather wasn't the best but we had so much fun. Daniela and Gisela from PR are the best. The staff at the pool and restaurants are awesome.
from Philadelphia
Submitted on 28-09-2016
I was very excited about my trip to this hotel because my very best friends were also getting married in this location. Arrival was great, although the ride from the airport is long(about an 1hr at least). Our room was great, we upgraded to the Sky Terrace suite. The food was okay too along with the activities offered. Unfortunately we were not able to use any of the outdoor luxury that came with the suite, such as the balcony hammock or terrace outdoor jacuzzi, because the hotel was infes... Read more
Submitted on 28-09-2016
Spent a week here for our 50th wedding anniversary earlier this month. It was everything we had hoped it would be. This resort was previously called Palace Resort Adventura Spa. We had spent many weeks here over the past 12 years and weren't sure we would like the changes. We had heard that the service was sub par. That has been corrected. The service was wonderful as was the food. It was very fresh and tasty at all of the restaurants we tried. The spa services were excellent. The therapists s... Read more
from New York
Submitted on 28-09-2016
My husband and I got married at the Hard Rock Punta Cana last year and decided to go on a one year anniversary trip to the Heaven HRRM and it was truly HEAVEN. All of the amenities were great. The staff was AMAZING, AMAZING, AMAZING. The food was also great, our favorite was the French restaurant, also be sure to eat from the taco stands in the lobby and outside of the club! THE CLUB! Let me just say that it has a pool and all the drinks are included. We rented a cabana on the beach (more like l... Read more
Submitted on 29-09-2016
Great restaurants. Heaven club. Excellent service. Food cart in the lobby was awesome. Great food. Great service from pool regulations. Had a great time, was here for a wedding and everything worked out smoothly. Would recommend anyone thinking about planing a destination wedding.
Submitted on 29-09-2016
From the minute we arrived to the minute we left, not a moment we did not feel so welcomed. The entertainment crew out of this world, live up to the Hard Rock name. Ipanema a place out of this world. Poolside bars to the the little hidden gems found on the resort, just blown away. For all planning a family trip, or couples getaway, to an all shibang wedding, this place is the place to come to.
Submitted on 01-10-2016
Congratulations for wonderful service and atention to details during our stay. Special thanks to Mauricio Melchor who made us feel at home. Spa services and restaurants are the best. We love the hotel since it was Aventura Spa Palace.
from Greenwood, Indiana
Submitted on 01-10-2016
Eddie and Mario were fabulous to us!!! All staff was friendly, helpful, and wonderful!!!!! Place is gorgeous!! All staff top notch , but Eddie took the best care of us! We will return. Don't miss this place!!!!! Elizabeth Nevill
Submitted on 02-10-2016
This place is incredible and I can't recommend it enough. Just got back today and lived every minute. The rooms are modern and amazing and all have a hot tub, which is awesome. The staff are incredible and bend over backwards to help you. They normally bring you what you need before you know you need it. I have a few special thank you to some of the extra special staff... George at the Heaven Lobby Bar... Great character and knows every cocktail under the sun and can make them in lightning ... Read more
from Lethbridge, Canada
Submitted on 06-10-2016
We spent 8 days at at the resort and it was truly amazing. Jose and Antonio provided us with outstanding service, from booking our cabanas, meals, and organizing birthday treats for my wife, it was great experience. The overall service from room service, gym, spa, checkin was exceptional. I would highly recommend this resort to all.
from Teaneck, New Jersey
Submitted on 06-10-2016
I'm here in Heaven is my first time here I'm here for a wedding. Everybody's been amazing with me with and my friends the food,drinks & the music I don't know how to describe all this experience, it's amazing all the people is so friendly and smiley. I'm feeling like a really rockstar you need to came here to try to this experience. Thanks to Paola,Lalo and Nelly from PR they're awesome please ask for them
Submitted on 06-10-2016
What an amazing trip we had at the Hard Rock Riviera Maya! Lil Cesar is amazing! He is very entertaining and absolutely adorable! We all Loved Caesar! Food and service is quick and amazing! By poolside Victor was our favorite waiter.. he is super attentive and so pleasant. We will certainly be back!
Submitted on 07-10-2016
This was our first trip to Mexico. Prior to arriving at the Hard Rock Riviera Maya our expectations were high, but we had no idea they would be exceeded. From sunrise to sunset, the facilities were immaculate, the staff was happy and attentive. The food was amazing and there was something for everyone. The cocktails were abundant. This has been a rockstar experience and I want to thank all the staff for making this a trip of a lifetime. I would like to introduce some special staff members that ... Read more
Submitted on 07-10-2016
me and my roommate lost our items at the hard Rock, told the front desk and they went above and beyond to find our things and they were find. I can't thank say thank you enough to the hard Rock staff, Villegas was helpfully and gave us the most respected in this process.
from Punta Cana
Submitted on 08-10-2016
We absolutely loved our stay at the Hard Rock. Everyone is just so welcoming and pleasant. Rooms were very clean. Housekeeping went in at least twice a day. We stayed in the Heaven side and were extremely close to everything (gym, restaurants, pool) They had transportation outside main lobby if you wanted to go to the other building, Hacienda, which we did almost daily to eat at our favorite restaurant, Market. We loved all the food. Our favorite was Ciao for breakfast and Market for dinn... Read more
Submitted on 09-10-2016
Thanks to Everyone at Hardrock Hotel Riviera Maya for a wonderful week ( sept 11 thru sept 18, 2016). We've been to this property several times and each time we go, it keeps getting better in all aspects. Special thanks to Ezequiel the supervisor in Hacienda (market) for all the wonderful details. There's too many people to thank indivisually at HRHRM for this wonderful vacation. Proud to be a legendary member.
from Lethbridge, Canada
Submitted on 09-10-2016
All areas we visited were fantastic, beautiful sea-water lagoons for swimming, Food was amazing at all restaurants on the Heaven side (only places we ate). Staff was friendly, accommodating and ALWAYS polite.Dressel Divers-dive company was fantastic! Even brought my forgotten wet-suit (freshly cleaned) to the resort when I rinsed and forgot it. My husband has a food allergy and they asked at every single meal sitting about allergies. Very clean and well kept property, only issue was our shower ... Read more
Submitted on 09-10-2016
Hotel is great. Lots to do and great staff. They were very accommodating with our requests. We were there for a 16th birthday and wanted to do pedicures as a family. They accommodated this request and allowed us to go to Posh Spa with 2 teens. Appreciated them allowing us to make this trip for the birthday girl memorable. Great customer service.
from San Juan, Puerto Rico
Submitted on 10-10-2016
I could not have been more impressed by all team members at this Hotel! From the moment you check in, to the housekeeping department and the team at the pool hosting games and playing music, everyone goes above and beyond to make sure you have the most relaxing and accommodating stay! I can't wait to go back next year!
from Litchfield, Maine
Submitted on 12-10-2016
The staff here is amazing. Starting with Elias in Member Services who made sure our whole week ran smooth, the wonderful couples massages with Alma and Alberto, Smiley and his awesome friends, and Alex, Stevie and Andrea who made our Bali bed days perfect, Carlos in the Heaven Lobby bar and his now famous "Carlos Coffee" and starting and ending our evenings with the naughty Chicken in the Toro "bar", our tour with sweet Elvira, and the cleanest room ever by Miguel in housekeeping and alllll the ... Read more
Submitted on 12-10-2016
Santiago Manuel and Pepe was very helpful. Food was great. Love the Brazilian steak house. Bartender Migeal Yah knew my drink before I asked. Love the whole resort. The service is always awesome. Pool warm and inviting.
from Detroit, Michigan
Submitted on 13-10-2016
I had an awesome time. Jimmy and Alphonso were extremely professional, friendly, and helpful. The customer service was superb and very efficient. We were always greeted with a hello and I would definitely visit again.
Submitted on 13-10-2016
Awesome Awesome Awesome. All of the staff were fabulous. Service was impeccable. Can't remember everyone's name but Ricardo (I believe) was always funny, engaging and nice as he drove us from Heaven to hacienda. The food was DELICIOUS. We will go back.
Submitted on 13-10-2016
Santiago nava, service was great! Hotel was clean & beautiful. Everybody was friendly, this is the best hotel I've been to in years! All staff was really friendly & helpful. The area & sea view was amazing! The atmosphere was great! Restaurants was amazing, my favourites has got to be Mexican, steakhouse & Brazilian restaurant. Though all food & drink was at the best quality.
Submitted on 15-10-2016
I really enjoyed staying at this hotel, service is great, food is great, views are good, and the room with the 2nd floor rocks! recommended 100%. If you want to eat traditional brasilian rodizzio go and rock with iPanema
Submitted on 15-10-2016
The best hotel that I have visited! The restaurants Toro, Ipanema and Zen are good and the service is amazing, Leyda is very helpful too.. My suggestion is to come here and drink the apple juice... it is the best!!
Submitted on 15-10-2016
My best friend had her wedding at the resort and was beautiful! Here an additional 5 days so far loving it! The food is amazing and room service is the so fast. Take the time for a massage at the Spa!! Hard Rock public relations team is awesomeeeeeeeeee
Submitted on 15-10-2016
Love this place great service endless quality drinks would definitely recommend Thanks to Paola,Santiago y Leyda PR's they awesome,smiley and so friendly Today I attend to the Eden beach Party and I had a blast with all the music, the entertainment staff and anfrodita the pool server
Submitted on 15-10-2016
Super super great vacations. Everything was so good, the food, the music, the staff and much more. Don jose Del Toro Restaurant was the best :). I will recommend to all my friends and my family. Best vacations ever. Santiago Nava y Paola Brise√Īo. They are awesome I met them at the eden beach party the organization of this party was really cool
from Parker, Colorado
Submitted on 17-10-2016
Friendly staff with very good service. The resort is beautiful with tons of amenities. Highly recommend the Spa. The food is top notch! I recommend Josie O'Neill of Cruise Planner for booking 702-686-9152.
from Tulum
Submitted on 17-10-2016
Everything was great, I can't wait to get back! All the food was delicious, the service was awesome, amenities, pools, beach, rooms, restaurants and everything was perfect, they made my trip unforgettable.
Submitted on 17-10-2016
Well what can I say when everything is so awesome. Starting from the welcoming to the bell men they are so helpful and the front desk is always available. Also Alan Flores from public relations is one of the most helpful people I've met. This is a really great place to vacation. Love it!!!
from Mount Juliet, Tennessee
Submitted on 18-10-2016
From the moment we arrived our butlers Alan and MR M were on top of every detail of our stay here. They where always ahead of us in every aspect. We have stay all over the world in 5 star hotels and resort and never have been taken care of like this. Our experience here was second to none.
from Garden Ridge, Texas
Submitted on 19-10-2016
We always love our stay here, but mostly because the staff makes it so enjoyable! They go out of their way to see that your stay is perfect. They treat you like one of the family and vice versa. The food is excellent and the choices are endless. There is always something to do or you can relax and just take in the views.