Menu
My BookIt.com
Sign In Support Why BookIt.com Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

$2 TUES: $2 Books Your Resort

Hard Rock Hotel Cancun - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$334 $244
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,039 $1,309
Per Guest for 5 Nights
Based on 6895 reviews
To live like a rock star means never being far away from the action. Lucky for you, the All-Inclusive HardRock Hotel Cancun puts you right in the midd
Style: All inclusive, Beachfront
Room & Rates
Deluxe Room  (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 6

Deluxe Room (430 Sq. Ft.) - All-Inclusive

Starting from
$334 $244
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities: 1 King or 2 Double beds. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Liquor dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turn-down service. Non-smoking rooms available. The views are limited and could be partially obstructed. This category does not include any type of ocean view rooms.

Hide room details
Deluxe Gold Room with King Size Bed (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 3

Deluxe Gold Room with King Size Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$341 $249
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities: Lagoon View. 1 King size bed. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Liquor dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turn-down service. Non-smoking rooms available.

Maximum Child Occupancy in this Room: One Child. No rolloway beds available, guests must use existing bed type.

Hide room details
Deluxe Gold Room Two Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 4

Deluxe Gold Room Two Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$341 $249
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities: Lagoon View. 2 Double beds. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Liquor dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turn-down service. Non-smoking rooms available.

Hide room details
Deluxe Platinum Room with King Size Bed (430 Sq. Ft.)  - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 8

Deluxe Platinum Room with King Size Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$359 $262
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

Amenities:
 Ocean View room with King size bed. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Liquor dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turn-down service. Non-smoking rooms available.


Maximum Child Occupancy in this Room: One Child. No rolloway beds available, guests must use existing bed type.

Hide room details
Deluxe Platinum Room with Two Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 5

Deluxe Platinum Room with Two Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$359 $262
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities: Ocean View Room with 2 Double beds. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Liquor dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turn-down service. Non-smoking rooms available.

Hide room details

Deluxe Gold Pure Room Two Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$380 $277
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities: Lagoon View. 2 Double beds. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Liquor dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turn-down service. Non-smoking rooms available.

Hide room details

Deluxe Gold Pure Room with King Size Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$380 $277
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities: Lagoon View. 1 King size bed. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Liquor dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turn-down service. Non-smoking rooms available.

Maximum Child Occupancy in this Room: One Child. No rolloway beds available, guests must use existing bed type.

Hide room details
Deluxe Diamond Room with King Size (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 1

Deluxe Diamond Room with King Size (430 Sq. Ft.) - All-Inclusive

Starting from
$401 $293
Per Adult Nightly

ADULTS ONLY IN THIS ROOM


All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities:


•    Room with best views or locations (views and location varies per hotel)
•    King bed guaranteed
•    24 Hour room service from select restaurant menus
•    Pre order breakfast
•    Espresso / American coffee machine
•    DVD player / CD player (upon request at Hard Rock Hotel Vallarta)
•    iPod dock / Radio / Alarm clock
•    Pillow menu
•    Aromatherapy menu
•    Concierge phone service
•    Upgrade brand of liquors in room dispenser
•    Private beach lounge chairs area with waiter service
•    Exclusive beach bag (one per room / per stay)
•    Private check-in & check-out / Late check -out & early check-in (subject to availability)
•    Nightly petit-four
•    Professional blow dryer


Non-smoking rooms available.

Hide room details
Rock Royalty Level Deluxe Platinum Room (430 Sq. Ft.)  - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 7

Rock Royalty Level Deluxe Platinum Room (430 Sq. Ft.) - All-Inclusive

Starting from
$463 $338
Per Adult Nightly
You are    now Hard Rock Royalty. Kick off    your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

Amenities:


  • Rock    Royalty    Personal Assistant (7am – 11pm)
  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary    Shoe Shine
  • Nightly Petit    Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and    off property)
  • Priority Reservations    to picks® and mix® program
  • Access to Rock Royalty areas on the pool, lounge and beach
  • Complimentary    25-minute couple’s massage at the Rock Spa®
  • VIP Check-in and check-out
  • Late checkout    available (until 3pm – available upon request and availability)
  • Complimentary    beach bag (1 per room/per stay)
  • Bonus    Track - (Personal Assistant will help review account and assist    in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Premium Liquor dispenser
  • Mini    bar with soda,    bottled    water, juice, domestic    beer and snacks
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Plush    Bathrobes & slippers
  • Sleeping Mask
  • Loofah Sponge
  • Digital safe (laptop    size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless    internet
  • 24-hour room service – select    a la carte menu
  • Turndown service   
View: Ocean View

Maximum Occupancy in this Room: 2 Adults
No rolloway beds available, guests must use existing bed type.

Hide room details
Deluxe Family Two Rooms Connecting (763 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 2

Deluxe Family Two Rooms Connecting (763 Sq. Ft.) - All-Inclusive

Starting from
$614 $448
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

 

Amenities: Lagoon View. 1 bedroom with 1 King bed and 1 bedroom with 2 Double beds. Double Jacuzzi, in-room wine. Private bath with shower only. Balcony with two chairs and table. Welcome amenities for families. Xbox 360/DVD player in the room. Selection of Xbox games upon request. Selection of DVDs upon request. Fun in the Sun Bucket kit. Kid`s special room service menu. L`Oreal kids bath products. In-room family guide with activities schedule.  Liquour dispenser contains premium brands. Mini-bar contains sodas, bottled water, juices and domestic beer plus kid friendly snacks. LCD TV with satellite. Purified water. Rock Spa bath amenities. Bathrobes and slippers including mini size for children. Digital safe (lap top size). Individually-controlled air conditioning. Coffee maker. Direct dial telephone. Alarm clock. Hair dryer. Iron and ironing board. Wireless Internet. 24-hour room service and turndown service. Non-smoking rooms available.


Maximum occupancy: 4 Adults and 2 Children.


Room Policiy for this Room: This room category is only available for families traveling with children. At the Hotel check-in time process will be applied this room policy, otherwise hotel will change room type.

Hide room details
Rock Suite Platinum - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 9

Rock Suite Platinum - All-Inclusive

Starting from
$1,023 $747
Per Adult Nightly

All-Inclusive Features:

  • All meals, drinks and gratuities
  • Non-motorized water sports at selected Marinas
  • 24 Hour room service
  • Daily and Nightly Entertainment

Amenities:
 Ocean or lagoon View. 1 bedroom with 1 King bed, double Jacuzzi, in-room wine, private bath with shower only. 1 bedroom with double beds, double jacuzzi, in-room wine and private bath with shower only. Terrace and most with lounge chairs, chairs and table. Living room. Dining room. Liquor dispenser contains premium upgraded brands of liquor. Mini-bar contains sodas, bottled water, juices and domestic beer. LCD TV with satellite. DVD player. CD player. Purified water. Rock Spa bath amenities. Bathrobes and slippers. Bathroom scale. Professional hair dryer.  Aromatherapy. IPod dock. Digital safe (lap top size). Individually-controlled air conditioning. Espresso american coffee maker. Direct dial telephone. Alarm clock. Iron and ironing board. Wireless Internet. 24-hour room service with select menu from restaurants to create a Special Menu. Nightly Petit-Fours. Pillow menu. Nightly turndown service. Non-smoking rooms available.


Maximum occupancy: 4 Adults and 2 Children.

Hide room details
Hard Rock Hotel Cancun - All-Inclusive
Boulevard Kukulcan Km 14.5, Cancun, Mexico 77500

Location

The Hard Rock Hotel Cancun - All Inclusive is located 25 minutes from Cancun airport and 30 minutes from downtown, in Cancun`s famous Hotel Zone.

Why Stay Here

THE GOODS
Sleep like a rock bedding featuring 300-threadcount, egyptian cotton
32 flatscreen hdtv with plug-and-play technology
Custom-designed furniture and specially selected artwork from around the world
Dynamic lighting fixtures suitable for entertainment and working
Hansgrohe rain showers and rock spa bath products
Wireless internet
Minibar with sodas, bottled water, juice & domestic beer
Liquor dispenser
All rooms with balconies and terraces
In-room safe
Alarm clock
Complimentary streaming music channels

Resort Details

The Hard Rock Hotel Cancun - All Inclusive is located 25 minutes from Cancun airport and 30 minutes from downtown, in Cancun`s famous Hotel Zone.
To live like a rock star means never being far away from the action. Lucky for you, the All-Inclusive Hard
Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun`s Hotel Zone, the hotel
pays homage to a lifestyle of excess and unsurpassed services. Its almost time to see the show in Cancun.

All-Inclusive Details

• Wireless Internet throughout the resort. • Turndown service. • Mini-bar containing sodas, bottled water and domestic beer. • Complete meals and drinks including breakfast, lunch and dinner. • Top shelf drinks- domestic/imported • 24 Hour room service. • Use of the facilities of all Palace Resorts in Cancun, Cozumel and the Riviera Maya (Transportation available from select resorts). • Daily and nightly entertainment, and one scuba diving demonstration. • Non-motorized water sports at the WetnWild marina. • Kids/Teens Club- ages 4 – 17. • Spa facilities- $. • Sauna/steam room. • All gratuities. • COMPLIMENTARY HONEYMOON AND ANNIVERSARY PACKAGE: Mini Honeymoon Cake, Bottle of Sparkling Wine, Romantic Candlelight Dinner, Two (2) Resort Honeymooners T-Shirts, Honeymoon Desk, Guaranteed Turndown Service, 6:00pm Check Out (upon request and subject to availability), Breakfast in Bed (upon request). Requirements: Honeymoon couples must present proof of marriage within the past year. NOTE: Anniversary amenity is ONLY the Mini Cake. After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk where they will be welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room.

Accommodation Details

STAY
This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 45 Deluxe Rooms, 133 Deluxe Gold, 256 Deluxe Platinum, 30 Deluxe Family, 61 Deluxe Diamond, 23 Rock Suite Platinum,* 1 Rock Star Suite. Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Restaurants, Lounges & Bars

DINE
The Market International buffet
Frida Contemporary Mexican a la carte
Zen Asian a la carte Izakaya, teppanyaki & sushi
Ciao Italian fine dining a la carte
Ipanema Rodizio Brazilian Grill
Pizzeto brick-oven style pizza
Dive- Pool bar
Float- Pool bar
Splash- Pool Bar
Smash Bar- Lobby bar
The Show- Theatre with bar service during shows

For the Family

*childrens program, pool

Meetings & Conventions

MEET
16, 408 sq. ft. of meeting and event space
12,378 sq. ft. rockn roll ballroom divisible by 4
2,015 sq. ft. Cancun ballroom divisible by 5
2,015 sq. ft. Caribe ballroom divisible by 5
12,864 sq. ft. outdoor terrace
business center
Audiovisual capabilities
Wireless Internet
Dedicated roadie
*conference rooms

Pools & Spas

*Multiple pools & childrens pool

Weddings



Golf


Available with Resort Credit:
Riviera Cancun Golf Club- RC
Playacar spa and golf club- RC

Entertainment & Activities

Music Lab

Hard Rock Cancun introduces the ultimate way to live out your fist-pumping, guitar-shredding fantasy,
Music Lab.
All guests 12 years and older can choose from 4 programs, complete with expert instruction and accelerated stage training. Program is free as a part of the all inclusive stay.

JAM BAND: Guests journey from lessons and rehearsal to sound check and the grand finale live on stage with this hand-on instrument experience.

SPIN SESSION: Guests will discover all the techniques of a professional DJ and hi the club with a live performance as the opener of our grand finale.

ROCKTUBE: Guests will star in their very own music video. We will help them pick up a song, shoot, and release their video with an exclusive copu that is all theirs to keep amd share with their friends.

MY TRACKS: Guests can record a song at the all-new Recording Studio at Hard Rock Hotel Cancun. It is everything guests need to cut a professional track, all in one place. Theatre with bar service during shows

Nearby

Nearby Attractions Eco and Adventure Parks Xcaret, Xel-ha, Xplor ($)
Sian Kaan biosphere reserve ($)
Shopping at la isla shopping villa, Kukulcan Plaza and Luxury Avenue, Plaza Caracol and Plaza Las Americas ($)
Malecon de las Americas ($)

IMPORTANT INFORMATION

Limitless Resort Credit.

Travel December 24, 2015 - December 23, 2016 Book by December 23, 2016.
BOOK 3 nights receive $500, up to $750 with a 4 night stay, up to $1,500 with a 5-6 night stay, up to $1,800 with a 7-8 night stay, up to $2,000 with a 9-11 night stay, up to $2,500 with a 12-13 night stay, and up to the equivalent of $3,600 with a stay of 14 nights or more.
Limitless Resort Credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots, selected take away products, The Colin Cowie Weddings Collection, and upscale experiences at ORO Night Club. Service Fee applies.

SERVICE FEE: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun.
Limitless Resort credit cannot be exchanged for cash. There is no cash reimbursement if unused. Limitless Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Limitless Resort Credit is not transferable, non cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel.

AMENITIES:
  • 24-Hour Front Desk
  • AAA 4-Diamond Resorts
  • All-Inclusive
  • Beachfront
  • Beauty Shop/Salon
  • Business Services
  • Car Rental Desk
  • Children's Play Area
  • Children's Program
  • Complimentary Bathrobe and Slippers
  • Concierge Desk
  • Conference Rooms
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Fine Dining
  • Fishing (nearby)
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property
  • Golf (nearby) (+)
  • Guest Activity Desk
  • Ice Machine
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Stay Free (Based on Age)
  • Live Entertainment/DJ
  • Lounge/Bar
  • Massage Therapist
  • Medical Services
  • Multilingual Staff
  • Multiple Swimming Pools
  • Non-Motorized Water Sports (nearby)
  • On-Site Events
  • On-Site Nightclub
  • On-Site Travel Agency
  • Outdoor Pool
  • Parking
  • Playground
  • Restaurant
  • Room Service Included
  • Sauna
  • Security Guard
  • Spa Services (+)
  • Steam Room
  • Sun Deck
  • Swim-Up Bar
  • Tennis Courts
  • VIP Rooms
  • Wake-Up Service
  • Water Park (nearby)
  • Water Sports
  • Widescreen TV
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 6895 reviews
from Jacksonville, FL
Submitted on 27-05-2016
Hotel and amenities are excellent, employees constantly asking you if there's anything they can do for you. Food served in the restaurant s are excellent. Location is centrally located. You really never need to leave the property unless you wish to go on excursions. Entertainment and activities are ongoing 24/7!
from
Submitted on 27-05-2016
Amazing trip! What a great time, there is nothing we could even think about complaining about. Asterio and Alex at the Market are incredible! Pool is great, service is amazing, people are incredible! Beautiful hotel and beach. We couldn't be happier.
from Portsmouth, United Kingdom
Submitted on 28-05-2016
This was our third visit and as always everything from the rooms to the service and the quality of the food was excellent. This year was a treat as we got an upgrade from Concierge room to a Presidential Suite thank you. Loved the members beach and very comfortable sun beds with always excellent service from the waiters. Thank you to Ricardo who was the speediest and most efficient vacation planner we have come across. We look forward to our fourth visit next year.
from Troy, Michigan
Submitted on 28-05-2016
Our family of four had a very good time in Cancun. The drinks were free flowing and the sun seemed to be always out. Our main focus was on the pool, pool activities and the beach. The beach was great even though the red flags were always out. The pool staff seemed to be better overall from our last trip there and they came by frequently. The bar staff was very good and for a tip every now and then they were awesome. The restaurants were good, but we did not all have the best options. Veg... Read more
from Las Vegas, Nevada
Submitted on 29-05-2016
I was truly unimpressed with the quality of food at each location. The part that ruined my trip was when I was abruptly contacted by the hotel to meet with a staff member. They are just time share scams and hustlers.
from
Submitted on 07-06-2016
Best hotel I have ever been to!! The staff are so friendly and cannot do enough for you. The hotel in general is so clean and tidy. So much choice of food and branded drinks/cocktails it is unbelievable. We were well and truly spoilt! Night time entertainment was good and entertainment through the day was good too. There was always something going on that you could either join in or just sit back and relax. Thanks for making our trip to Mexico amazing, we'll defo be coming back in the future!!
from Burke, Virginia
Submitted on 07-06-2016
Great place if you're looking for a happening place with lots going on all the time, if thats what you're looking for with lots of weddings going on. Pretty Noisy most of the time. The shows at night were pretty good. Grounds were very clean and the hotel staff were always friendly and very helpful and accommodating. Great gym facility
from Cancun, Mexico
Submitted on 07-06-2016
When we arrived I was going to stay in a room with my brother but the reservation was made with a single king bed, we asked for a room with 2 beds, they inmediately solved it. Food is extraordinary, haven't eat such deliciously things in a long time, with no worries for quality or quantity, pick whatever you want as much as you want. Staff is really gentle and will always try to help you with whatever you ask them.
from Nashville, Tennessee
Submitted on 07-06-2016
We really enjoyed the environment and the staff was friendly. Favorite restaurants were the Asian and Brazilian cuisine. Plenty of swimming pool space. Didn't have any issues with drinking water, there was plenty bottled.
from Bogalusa, Louisiana
Submitted on 07-06-2016
Let me preface by saying we LOVE all inclusive resorts ....we have stayed at many of the Secrets and Palace resorts and have been 100% satisfied!! Just got back from a five night stay at Hard Rock Cancun. I will start off with the positives. Beautiful resort with a beautiful beach!!! Several resorts in Mexico the beach has been too rocky to get in the water- not the case here! Water is a brilliant blue and there is a lifeguard on duty! Water is very accessible!!! Large pool area with two sw... Read more
from Grayson, Georgia
Submitted on 30-06-2016
Hotel has everything for all ages, Food was amazing. People are down to earth nice. We will definitely comeback. Super .. Excellent. Great view from the room. Clean rooms, beach, Best place on earth. We will definitely come back. Kid enjoyed the kids club.
from
Submitted on 30-06-2016
My family had an awesome experience here and will definitely go back as soon as possible! The staff were so friendly and accommodating, especially Paisana Ramirez on the beach and Fernando in the Rock lobby. Food was great and the rooms were spacious and clean!
from Atlanta, Georgia
Submitted on 30-06-2016
This trip definitely made a lasting impression on my family and we are sure to come back! I wanted to give special thanks to the BIG 3 of our stay, the entertainment crew, Big Papa, José, and Smiley. These guys were definitely the highlight of our trip and made everything worth while. They were extremely welcoming and fun to be around throughout our stay. Anytime they were around the party was sure to be a blast. They always wanted to keep us entertained and interact with everyone daily. As ... Read more
from Jersey City, New Jersey
Submitted on 30-06-2016
Hotel was nice , rooms were excellent and food was great for an all inclusive . Do the tours so you can take advantage of free spa's or other excursions. Great place to stay in Cancun will visit again
from Atlanta, Georgia
Submitted on 30-06-2016
Everything from start to finish was perfect on this trip. Me and my family just got back from vacation (6/18/16 - 6/23/16) and already in a rush to back. The concierge were great at handling situations and always greeted you with a smile. No complaints on the food nor the drinks. Room service was great and on time, and they even call your room to make sure if you received your order. Vendors didn't pressure you to buy anything. The Chichen Itza Mayan Ruins tour with Amigo Tours was the best tour... Read more
from Jonesboro, Arkansas
Submitted on 01-07-2016
This hotel is excellent! Butlers Mark and Berni are terrific! Carmen is winderful deep tissue massage therapist! Food is excellent. All staff go out of their way to make your vacation the best! I highly recommend this hotel!
from Cancun
Submitted on 02-07-2016
Ok, me again I know my last review was great but this time it's even better food at the Chao restaurant was amazing. From waiters to Avrile the Manger were so friendly and hospitable that I felt like a king as usual. Bartenders made drinks to die for me and my wife had a much needed bonding experience between massages and beach time that we really needed thank you hard rock once again for welcoming us with open arms. Love this place with a passion
from
Submitted on 02-07-2016
dont use dynamic international airways when booking a vacation with flights cuz theyoffer a cheaper rate than other airlines but they play bait and switch w flights after you purchase the flights and then customer service saids take it or leave it
from Wilmington, Delaware
Submitted on 02-07-2016
Stayed here June 23-June 27,2016 for an Indian destination wedding at the hotel. There were many parts and events scheduled for the wedding and the hotel did an excellent job with all events. I would not go to Cancun in summer due to the unbearable humid heat. I have been to Cancun many, many times starting at age 16 when one had to ride the local bus downtown for authentic food and entertainment or go to Senor Frogs. I believe the hotel is all inclusive which was convenient and there are many g... Read more
from San Francisco, California
Submitted on 03-07-2016
This place def rocks, rooms are a bit small, but doesn't matter because the hotel keeps you busy with activities for you and the kids that you barely spend time in the room. Room are stocked with liquor dispensers(adults)and snacks for kids. I would def go back!!
from Chicago, Illinois
Submitted on 06-07-2016
This place is just INCREDIBLE, I stayed there with my wife and kids from June 2nd-9th and we all had an amazing time, from the food to the drinks everything was just top of the line, we are looking forward to our next one again and will definitely be a Hard Rock.
from Cancun
Submitted on 06-07-2016
The hotel and management was awesome. The food was excellent as well as the service. Everything was top shelf. The beds were exceptional! the 1800 thread count sheets felt like we were sleeping on a cloud. The Italian cuisine was exceptional. We would definitely visit again.
from
Submitted on 06-07-2016
This place blew my expectations out of the water. Once we were there it was hard to believe it was an all-inclusive. They don't cut corners anywhere. From the moment we arrived, it was obvious that they strive for excellent service. And the hotel itself was gorgeous and extremely accommodating. The restaurants, especially Ciao, can compete with some of the best of them here in LA. Our server there, Julio, was so fantastic that we had dinner at Ciao every night. Again, it was hard to believe it w... Read more
from Cancun
Submitted on 06-07-2016
EXCELLENT!!!!! Very happy with the food, hotel, atmosphere and service. The quality of food was excellent. The Italian restaurant, Ciao, was superb! You couldn't walk 5 feet without seeing food or a drink. Huge variety of food offered. If you are lounging by pool, they bring the food and drinks to you. Highly recommend for families with older kids. They were kept busy all week by Big Papa and the wonderful entertainment staff. Caesar kept everyone involved by the pool everyday. The foam party ... Read more
from
Submitted on 06-07-2016
My parents stayed here last summer and raved about the experience they had. We decided to stay here because they claimed it was so great - let me tell you, not only were they right but this hotel exceeded all my expectations! From check in to check out everything was amazing - room, pools, view, food - but what really made this experience better than any other was the staff. On our first night we met Marlene who showed us how to properly drink tequila. Now the staff interacts with hundreds of pe... Read more
from
Submitted on 11-07-2016
I went with my boyfriend for a week at the end of June 2016. The hotel was amazing. The whole hotel was extremely clean, even the toilets by the pool were kept very clean. The food was amazing for an all inclusive hotel, there was a wide variety of food and it didn't get boring at all. The staff are extremely helpful and friendly. A few of the days we got to the pool a bit late in the day and there were not any sun beds left however we would ask the staff around the pool and they would always fi... Read more
from New Kensington, Pennsylvania
Submitted on 11-07-2016
The staff was excellent! The food and drinks were great. Elias was always there in the morning to get us pool chairs, towels, ice for our water great server!! The hotel was very clean. The kids had a great time with all the activities! Hope to be back next year!!
from Glasgow, United Kingdom
Submitted on 11-07-2016
We stayed at the Hard rock hotel in June, after a long flight checkout was quick and easy. We were showed to our room and the luggage arrived ten mins later. The room was spotless, the bed was so comfy ,the only thing that let the room down was the view , we were restricted with the walk way on the 3rd level and it meant everyone could look down onto our balcony. Food and restaurant were great, staff at the pool were great too, especially Christian. Smash bar couldn't do more for you, the staf... Read more
from Westchester, NY
Submitted on 11-07-2016
This was a first time trip to this hotel for my family. We had an amazing time. The property was well kept. The staff was kind and focused on ensuring that our stay was just right. The meals in the restaurants were delicious. They even let us take our sleeping baby's meal back to the room so that she could enjoy it later. Towels were readily available each morning and if you needed an umbrella, a staff member would take care of it. Overall, it was a great experience.
from Cancun
Submitted on 11-07-2016
This was not the cheapest hotel in the brochure but as we were going to get married in the resort we were happy to pay a little more, all I can say is we got more than our moneys worth and pretty sure we ended up saving money by choosing Hard Rock. Our wedding ceremony was complimentary and included celebration dinner, beautiful bouquet and personal attention, we also had room decorated with champagne and flowers and breakfast delivered next day at no extra cost. Adding in the fact that all in... Read more
from Ephrata, Pennsylvania
Submitted on 14-07-2016
Excellent service very friendly it was a nice experience to many things to do all day everyday the beach is nice... had lots of fun at the pool.. love their food anything at anytime all inclusive just love it....
from Weirton, West Virginia
Submitted on 14-07-2016
I don't even know how to begin to say what a great time we had at this hotel. This was the first time ever doing an all inclusive for my partner and I. I was afraid being a sober vegetarian I would not get my moneys worth, this was not an issue. I drank non alcholic pina colada and mango tango, basically everything. There was plenty of vegetarian options everywhere, except maybe outside by the pool area sometimes, but still not an issue. The service was 5 STAR and amazing. We had a bali bed by t... Read more
from Washington DC, District of Columbia
Submitted on 14-07-2016
If you are going to Cancun Mexico...do yourself a favor and stay at the Hard Rock Cancun. This is the first time in 20+ years that my husband and I did not leave the resort while on vacation. There was just no need or desire to leave the property. Why leave all this bliss?
from Sao Paulo, SP
Submitted on 15-07-2016
It was a great experience. I have been to Hard Rock with my wife and two kids. We loved everything, the facilities, the service, kids club. The food is delicious. We definitely have plans to come back one day.
from Altamonte Springs, Florida
Submitted on 15-07-2016
The property was very secure and beautiful. The staff was absolutely awesome.. everyone was so friendly and helpful. The room was great! Very clean and comfortable. The food was terrific. We tried all the restaurants and no complaints.
from
Submitted on 17-07-2016
Prepare to be pampered! The staff is wonderful and attentive. They put so much attention to detail in this place, that you really wish for your vacation to never end. The specialty restaurants are delicious, but again, the attention is what makes your experience. We got upgraded upon arrival, and received a wonderful front beach suite. We were so happy in here that we had a hard time booking outside activities! Great music, good food, high quality drinks and foam parties! Gotta love it! My... Read more
from chicago
Submitted on 18-07-2016
We are a family of six with the oldest being 22 and youngest is 7. This place makes everyone happy! The entertainment staff is super, they always make us feel like family when we visit. Noel at Ciao is the BEST waiter as we look forward to seeing him every year and Willy at the pool bar is another fantastic employee. Thank you for making our family vacations so memorable!
from Manchester, United Kingdom
Submitted on 18-07-2016
Hi, Visited HRC - Wow, the staff cannot do enough for you, especially my Daughter who is 3 years old. Rooms are not as picturesque like some of the other hotels I've stayed in within Mexico but the atmosphere and service makes up for this. We stayed for 2 weeks - Please be warned the hotel rooms can be loud from other guests at night so keep this in mind. I would go back again yes.
from Cancun
Submitted on 18-07-2016
It is a great hotel for youngsters, couples and families. The resort offers a little for everything and its has a Rocking Vibe all throughout. Beach is great! However, a little hot in the lobby and lobby bar! Staff tends to be responsive only with tipping. At the beach, again service supervision would be ideal!
from Harlow
Submitted on 19-07-2016
I spent a week here with 370 colleagues for a work trip. In this hotel you can truly live like a rock star, food is served 24/7 (you can order room service any time of night), the view from the hotel is stunning and the sea view rooms are incredible. Our room had it's own jacuzzi tub and drinks optics! The pool did get very busy but there is plenty of sun loungers and we never had any trouble getting one. There is plenty of choice of food every day, you can go into the buffet restaurant or they... Read more
from Washington DC, District of Columbia
Submitted on 21-07-2016
I stayed at the Hard Rock Cancun for 4 nights back in June for a family wedding. It was the greatest Resort I have ever stayed. The rooms were amazing, staff was great and food was delicious. I loved the grilled food by the pool each day and enjoyed an amazing lobster at one of the restaurants on resort. I would certainly stay at this resort again in the future.
from
Submitted on 21-07-2016
I am writing this review to thank Karen for doing such a wonderful job on both my hair and my eyebrows. Karen spoke English very well and engaged in conversation with me for the whole time I was getting my hair/eyebrows done. She was very considerate in offering me a smock to wear so my clothes would not get dye on it. She even offered a drink to me as well. I liked that Karen did a thorough job of making sure the color was done correctly. She also offered advice of caring for it afterwards... Read more
from Cancun
Submitted on 21-07-2016
Overall, my husband and I had a great trip. It was our first time to this resort. The hotel was beautiful, and the food was great. My only disappointment was our room. We had reserved a Deluxe Platinum King bed ocean view. The room was on the fourth floor in a corner of the hotel. When you entered the room, it included the bedroom area with a view of the ocean. The adjoining room was the bathroom with shower and Jacuzzi tub. The shower blocked 3/4 of the Jacuzzi tub and it was very diff... Read more
from Auburn
Submitted on 21-07-2016
First visit to Cancun, and what a vacation it was! HOT and enjoyed every second! The staff at the hotel/resort went out of their way to accommodate every need, want, and wish! We took advantage of the resort credit promotion and were able to visit Garrafon Natural Park in beautiful Isla Mujures, (need your license to rent a golf cart) spa massages for 4, and shopping inside the resort(but NOT the HardRock store) using our credits~paying a 20% fee on the cost of any credits used when checking out... Read more
from Cory, Indiana
Submitted on 21-07-2016
Hard Rock is phenomenal. Something for everyone. Beautiful beach, no rough coral, no seaweed to navigate through. Personnel go above & beyond in every area of the hotel. Everyone works hard to make sure you enjoy your stay. Save taxi money & use the public bus. Approx $1US one way. Took the bus several times. Very convenient & easy to navigate. Just tell the driver where you're going-easy! Nightly shows at Hard Rock fantastic. Do NOT miss the Michael Jackson show-we would go again & again if off... Read more
TOP