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Hard Rock Hotel Cancun - All-Inclusive

Cancun, Quintana Roo, Mexico (CUN)

Room rates from:
$331 $225
Per Adult Nightly
Hotel + Flight from
WAS
Starting from:
$2,099 $1,439
Per Guest for 5 Nights
Based on 7307 reviews
To live like a rock star means never being far away from the action. Lucky for you, the Hard Rock Hotel puts you in the action.
Style: All-Inclusive, Beachfront
Room & Rates
Deluxe Gold Room Two Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 6

Deluxe Gold Room Two Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$331 $225
Per Adult Nightly

All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment
 Amenities: Lagoon View features 2 double beds, double Jacuzzi, in-room wine, private bath with shower only, balcony with 2 chairs and table, liquor dispenser that contains premium brands, a mini-bar that contains sodas, bottled water, juices and domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (lap top size), individually-controlled air conditioning, a coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless internet, 24-hour room service and turn-down service. Non-smoking rooms are available. 
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Deluxe Gold Room with King Size Bed (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 5

Deluxe Gold Room with King Size Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$331 $225
Per Adult Nightly

All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment

 Amenities: Lagoon View features 1 king, double Jacuzzi, in-room wine, private bath with shower only, balcony with 2 chairs and table, liquor dispenser that contains premium brands, a mini-bar that contains sodas, bottled water, juices and domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (lap top size), individually-controlled air conditioning, a coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless internet, 24-hour room service and turn-down service. Non-smoking rooms are available.

 

Maximum Child Occupancy in this Room: 1 Child. No roll-away beds available, guests must use existing bed type.

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Deluxe Gold Pure Room Two Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 3

Deluxe Gold Pure Room Two Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$346 $235
Per Adult Nightly


All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment
 Amenities: Lagoon View features 2 double beds, double Jacuzzi, in-room wine, private bath with shower only, balcony with 2 chairs and table, liquor dispenser that contains premium brands, a mini-bar that contains sodas, bottled water, juices and domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (lap top size), individually-controlled air conditioning, a coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless internet, 24-hour room service and turn-down service. Non-smoking rooms are available. 
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Deluxe Gold Pure Room with King Size Bed (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 4

Deluxe Gold Pure Room with King Size Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$346 $235
Per Adult Nightly

All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment

 Amenities: Lagoon View features a king size bed, double Jacuzzi, in-room wine, private bath with shower only, balcony with 2 chairs and table, liquor dispenser that contains premium brands, a mini-bar that contains sodas, bottled water, juices and domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (lap top size), individually-controlled air conditioning, a coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless internet, 24-hour room service and turn-down service. Non-smoking rooms are available. 

Maximum Child Occupancy in this Room: 1 Child. No roll-away beds available, guests must use existing bed type.

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Deluxe Platinum Room with Two Double Beds (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 7

Deluxe Platinum Room with Two Double Beds (430 Sq. Ft.) - All-Inclusive

Starting from
$349 $237
Per Adult Nightly

All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment

 Amenities: Ocean View Room features 2 double beds, double Jacuzzi, in-room wine, private bath with shower only, balcony with 2 chairs and table, liquor dispenser that contains premium brands, a mini-bar that contains sodas, bottled water, juices and domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (lap top size), individually-controlled air conditioning, a coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless internet, 24-hour room service and turn-down service. Non-smoking rooms are available.

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Deluxe Platinum Room with King Size Bed (430 Sq. Ft.)  - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 9

Deluxe Platinum Room with King Size Bed (430 Sq. Ft.) - All-Inclusive

Starting from
$349 $237
Per Adult Nightly

All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment

 Amenities: Ocean View room with king size bed, double Jacuzzi, in-room wine, private bath with shower only, balcony with 2 chairs and table, liquor dispenser that contains premium brands, a mini-bar that contains sodas, bottled water, juices and domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (lap top size), individually-controlled air conditioning, a coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless internet, 24-hour room service and turn-down service. Non-smoking rooms are available.

 

Maximum Child Occupancy in this Room: 1 Child. No roll-away beds available, guests must use existing bed type.

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Deluxe Diamond Room with King Size (430 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 1

Deluxe Diamond Room with King Size (430 Sq. Ft.) - All-Inclusive

Starting from
$390 $265
Per Adult Nightly

ADULTS ONLY IN THIS ROOM


All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment

 Amenities: Room with best views or locations (views and location varies per hotel) features 1 king bed (guaranteed), 24- hour room service from select restaurant menus, pre-order breakfast, Espresso / American coffee machine, DVD player with CD player (upon request at Hard Rock Hotel Vallarta), iPod dock with radio & alarm clock, pillow menu, aromatherapy menu, concierge phone service, upgraded brand of liquors with an in-room dispenser, private beach lounge chairs area with waiter service, exclusive beach bag (1 per room / per stay), a private check-in & check-out / late check-out & early check-in (subject to availability), nightly petite-four and a professional blow dryer.

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Rock Royalty Level Deluxe Platinum Room (430 Sq. Ft.)  - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 8

Rock Royalty Level Deluxe Platinum Room (430 Sq. Ft.) - All-Inclusive

Starting from
$450 $306
Per Adult Nightly

You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.


All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment


Amenities:
  Rock Royalty personal assistant (7 A.M. – 11 P.M.), ironing service (2 items per person/per stay), upgraded full-size Rock Spa® bath products, express luggage delivery, complimentary shoe shine, nightly petit fours, aromatherapy and pillow menu, Spa tub preparation (with 24-hour’s notice), personal assistance with reservations (on and off property), priority reservations to Picks® and Mix® program, access to Rock Royalty areas on the pool, lounge and beach, complimentary 25-minute couple’s massage at the Rock Spa®, VIP check-in and check-out, late check-out available (until 3 P.M. – available upon request and availability), complimentary beach bag (1 per room/per stay), bonus track - (personal assistant will help review account and assist in express check-out), priority booking for Bali beds ($), double hydro spa tub, private bath with shower, balcony with 2 chairs and a table, Premium liquor dispenser, a mini-bar with soda, bottled water, juice, domestic beer and snacks, LCD TV with satellite, purified water, Rock Spa® bath amenities, plush bathrobes & slippers, sleeping mask, loofah sponge, digital safe (laptop size), individually controlled A/C, Espresso machine, direct dial telephone, Bluetooth-enabled wireless alarm clock radio, hairdryer, iron/ironing board, free wireless internet, 24-hour room service – select a la carte menu and turndown service.   

View: Ocean View

Maximum Occupancy in this Room: 2 Adults
No roll-away beds available, guests must use existing bed type.

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Deluxe Family Two Rooms Connecting (763 Sq. Ft.) - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 2

Deluxe Family Two Rooms Connecting (763 Sq. Ft.) - All-Inclusive

Starting from
$597 $406
Per Adult Nightly

All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment

 Amenities: Lagoon View Room features 1 bedroom with 1 king bed and 1 bedroom with 2 double beds., double Jacuzzi, in-room wine, private bath with shower only, balcony with 2 chairs and table, liquor dispenser that contains premium brands, a mini-bar that contains sodas, bottled water, juices and domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (lap top size), individually-controlled air conditioning, a coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless internet, 24-hour room service and turn-down service. Non-smoking rooms are available.

 

Maximum occupancy: 4 Adults and 2 Children.

Room Policy for this Room: This room category is only available for families traveling with children. At the Hotel check-in time process will be applied this room policy; otherwise hotel will change room type.

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Rock Suite Platinum - All-Inclusive - Hard Rock Hotel Cancun - All-Inclusive - 10

Rock Suite Platinum - All-Inclusive

Starting from
$966 $541
Per Adult Nightly

All-Inclusive Features:

  • All Meals, Drinks and Gratuities
  • Non-Motorized Water Sports at Selected Marinas
  • 24-Hour Room Service
  • Daily and Nightly Entertainment

Amenities: Ocean or Lagoon View with 1 bedroom with 1 king bed, double Jacuzzi, in-room wine, private bath with shower only, 1 bedroom with double beds, double Jacuzzi, in-room wine and private bath with shower only, terrace and most with lounge chairs, chairs and table, living room, dining room, liquor dispenser contains premium upgraded brands of liquor, a mini-bar that contains sodas, bottled water, juices and domestic beer, a LCD TV with satellite. DVD player with CD player,  purified water, Rock Spa bath amenities, bathrobes and slippers, bathroom scale and a professional hair dryer. Room also features  aromatherapy, an iPod dock, digital safe (lap top size, individually-controlled air conditioning, Espresso American coffee maker, direct dial telephone, alarm clock, iron and ironing board, wireless internet, 24-hour room service with select menu from restaurants to create a Special Menu,  nightly petit-fours, pillow menu and nightly turn down service. Non-smoking rooms available. 


Maximum occupancy: 4 Adults and 2 Children.

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Hard Rock Hotel Cancun - All-Inclusive
Boulevard Kukulcan Km 14.5, Cancun, Mexico 77500

Location

The Hard Rock Hotel Cancun - All-Inclusive is located 25 miles from Cancun airport and 30 miles from downtown, in Cancun`s famous Hotel Zone.

Why Stay Here

The Goods

  • Sleep like a Rock Bedding Featuring 300-Threadcount,Egyptian Cotton
  • 32 Inch Flatscreen HDTV with Plug-and-Play Technology
  • Custom-Designed Furniture and Specially Selected Artwork from Around the World
  • Dynamic Lighting Fixtures Suitable for Entertainment and Working
  • Hansgrohe Rain Showers and Rock Spa Bath Products
  • Wireless Internet
  • Mini-bar with Sodas, Bottled Water, Juice & Domestic Beer
  • Liquor Dispenser
  • All Rooms with Balconies and Terraces
  • In-Room Safe
  • Alarm Clock
  • Complimentary Streaming Music Channels

Resort Details

The Hard Rock Hotel Cancun - All Inclusive is located 25 miles from Cancun airport and 30 miles from downtown, in Cancun`s famous Hotel Zone. To live like a rock star means never being far away from the action. Lucky for you, the All-Inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun`s Hotel Zone, the hotel pays homage to a lifestyle of excess and unsurpassed services. Its almost time to see the show in Cancun.

All-Inclusive Details

  • Wireless Internet throughout the Resort
  • Turndown Service
  • Mini-Bar Containing Sodas, Bottled Water and Domestic Beer
  • Complete Meals and Drinks Including Breakfast, Lunch and Dinner
  • Top Shelf Drinks- Domestic/Imported
  • 24-Hour Room Service
  • Use of the Facilities of All Palace Resorts in Cancun, Cozumel and the Riviera Maya (transportation available from select resorts)
  • Daily and Nightly Entertainment
  • 1 Scuba Diving Demonstration
  • Non-Motorized Water Sports at the Wet n Wild Marina
  • Kids/Teens Club- Ages 4 17
  • Spa Facilities- $
  • Sauna/Steam Room
  • All Gratuities

Accommodation Details

Stay

This all-inclusive hotel features 601 stylishly chic guestrooms in categories including: 45 Deluxe Rooms, 133 Deluxe Gold, 256 Deluxe Platinum, 30 Deluxe Family, 61 Deluxe Diamond, 23 Rock Suite Platinum,* 1 Rock Star Suite. Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Restaurants, Lounges & Bars

Dine

  • The Market International Buffet
  • Frida Contemporary Mexican A La Carte
  • Zen Asian A La Carte Izakaya, Teppanyaki & Sushi
  • Ciao Italian Fine Dining A La Carte
  • Ipanema Rodizio Brazilian Grill
  • Pizzeto Brick-Oven Style Pizza
  • Dive- Pool Bar
  • Float- Pool Bar
  • Splash- Pool Bar
  • Smash Bar- Lobby Bar
  • The Show- Theatre with Bar Service During Shows

For the Family

*Childrens Program and Pool

Meetings & Conventions

Meet

  • 16, 408 Sq. ft. of Meeting and Event Space
  • 12,378 Sq. ft. Rock n Roll Ballroom Divisible by 4
  • 2,015 Sq. ft. Cancun Ballroom Divisible by 5
  • 2,015 Sq. ft. Caribe Ballroom Divisible by 5
  • 12,864 Sq. ft. Outdoor Terrace
  • Business Center
  • Audiovisual Capabilities
  • Wireless Internet
  • Dedicated Roadie
  • *Conference Rooms

Pools & Spas

*Multiple Pools and Childrens Pool

Weddings

Complimentary Honeymoon and Anniversary Package:

  • Mini Honeymoon Cake
  • Bottle of Sparkling Wine
  • Romantic Candlelight Dinner
  • Two (2) Resort Honeymooners T-Shirts
  • Honeymoon Desk
  • Guaranteed Turndown Service
  • 6:00 P.M. Check-out (upon request and subject to availability)
  • Breakfast in Bed (upon request)

Requirements: Honeymoon couples must present proof of marriage within the past year. Note: Anniversary amenity is only the Mini Cake. After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk where they will be welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room.

Golf

Available with Resort Credit:

  • Riviera Cancun Golf Club- RC
  • Playacar spa and golf club- RC

Entertainment & Activities

Music Lab

Hard Rock Cancun introduces the ultimate way to live out your fist-pumping, guitar-shredding fantasy in the Music Lab. 


All guests 12 years and older can choose from 4 programs, complete with expert instruction and accelerated stage training. Program is free as a part of the all-inclusive stay.

Jam Band: Guests journey from lessons and rehearsal to sound check and the grand finale live on stage with this hand-on instrument experience.

Spin Session: Guests will discover all the techniques of a professional DJ and hit the club with a live performance as the opener for the  grand finale.

Rocktube: Guests will star in their very own music video. The property will help them pick up a song, shoot, and release their video with an exclusive copy that is all theirs to keep and share with their friends.

My Tracks: Guests can record a song at the all-new Recording Studio at Hard Rock Hotel Cancun. It is everything guests need to cut a professional track, all in 1 place. Theatre with bar service during shows.

Nearby

Nearby Attractions

  • Eco and Adventure Parks Xcaret, Xel-ha, Xplor ($)
  • Sian Kaan Biosphere Reserve ($)
  • Shopping at La Isla Shopping Villa, Kukulcan Plaza and Luxury Avenue, Plaza Caracol and Plaza Las Americas ($)
  • Malecon de Las Americas ($)

IMPORTANT INFORMATION

Limitless Resort Credit

Travel December 24, 2015 - December 23, 2016. Book by December 23, 2016.


Book 3 nights receive $500, up to $750 with a 4 night stay, up to $1,500 with a 5-6 night stay, up to $1,800 with a 7-8 night stay, up to $2,000 with a 9-11 night stay, up to $2,500 with a 12-13 night stay, and up to the equivalent of $3,600 with a stay of 14 nights or more.
Limitless Resort Credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots, selected take away products, The Colin Cowie Weddings Collection, and upscale experiences at ORO Night Club. Service Fee applies. 

Service Fee: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun.
Limitless Resort credit cannot be exchanged for cash. There is no cash reimbursement if unused. Limitless Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Limitless Resort Credit is not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each 1, though unused credits may not be transferred to the next hotel.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • AAA 4-Diamond Resorts
  • ATM Machine
  • Air-Conditioning
  • Airport Shuttle Service (+)
  • All-Inclusive
  • Babysitting (+)
  • Barbecue Grills
  • Beachfront
  • Beauty Shop/Salon (+)
  • Bell Staff/Porter
  • Billiards
  • Business Center
  • Children's Program
  • Complimentary Use of Bathrobe and Slippers
  • Concierge
  • Conference Facilities
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fine Dining
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Game Room
  • Gift/News Stand
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility (+)
  • Lounges/Bars
  • Luggage Storage
  • Multilingual Staff
  • Outdoor Pool
  • Restaurant
  • Shopping
  • Smoke-free property
  • Spa Services (+)
  • Swim-Up Bar
  • Tennis Courts
  • Turndown service
  • Umbrellas
  • Volleyball Court
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 7307 reviews
from Jacksonville, FL
Submitted on 27-05-2016
Hotel and amenities are excellent, employees constantly asking you if there's anything they can do for you. Food served in the restaurant s are excellent. Location is centrally located. You really never need to leave the property unless you wish to go on excursions. Entertainment and activities are ongoing 24/7!
from
Submitted on 27-05-2016
Amazing trip! What a great time, there is nothing we could even think about complaining about. Asterio and Alex at the Market are incredible! Pool is great, service is amazing, people are incredible! Beautiful hotel and beach. We couldn't be happier.
from Portsmouth, United Kingdom
Submitted on 28-05-2016
This was our third visit and as always everything from the rooms to the service and the quality of the food was excellent. This year was a treat as we got an upgrade from Concierge room to a Presidential Suite thank you. Loved the members beach and very comfortable sun beds with always excellent service from the waiters. Thank you to Ricardo who was the speediest and most efficient vacation planner we have come across. We look forward to our fourth visit next year.
from Troy, Michigan
Submitted on 28-05-2016
Our family of four had a very good time in Cancun. The drinks were free flowing and the sun seemed to be always out. Our main focus was on the pool, pool activities and the beach. The beach was great even though the red flags were always out. The pool staff seemed to be better overall from our last trip there and they came by frequently. The bar staff was very good and for a tip every now and then they were awesome. The restaurants were good, but we did not all have the best options. Veg... Read more
from Las Vegas, Nevada
Submitted on 29-05-2016
I was truly unimpressed with the quality of food at each location. The part that ruined my trip was when I was abruptly contacted by the hotel to meet with a staff member. They are just time share scams and hustlers.
from
Submitted on 07-06-2016
Best hotel I have ever been to!! The staff are so friendly and cannot do enough for you. The hotel in general is so clean and tidy. So much choice of food and branded drinks/cocktails it is unbelievable. We were well and truly spoilt! Night time entertainment was good and entertainment through the day was good too. There was always something going on that you could either join in or just sit back and relax. Thanks for making our trip to Mexico amazing, we'll defo be coming back in the future!!
from Burke, Virginia
Submitted on 07-06-2016
Great place if you're looking for a happening place with lots going on all the time, if thats what you're looking for with lots of weddings going on. Pretty Noisy most of the time. The shows at night were pretty good. Grounds were very clean and the hotel staff were always friendly and very helpful and accommodating. Great gym facility
from Cancun, Mexico
Submitted on 07-06-2016
When we arrived I was going to stay in a room with my brother but the reservation was made with a single king bed, we asked for a room with 2 beds, they inmediately solved it. Food is extraordinary, haven't eat such deliciously things in a long time, with no worries for quality or quantity, pick whatever you want as much as you want. Staff is really gentle and will always try to help you with whatever you ask them.
from Nashville, Tennessee
Submitted on 07-06-2016
We really enjoyed the environment and the staff was friendly. Favorite restaurants were the Asian and Brazilian cuisine. Plenty of swimming pool space. Didn't have any issues with drinking water, there was plenty bottled.
from Bogalusa, Louisiana
Submitted on 07-06-2016
Let me preface by saying we LOVE all inclusive resorts ....we have stayed at many of the Secrets and Palace resorts and have been 100% satisfied!! Just got back from a five night stay at Hard Rock Cancun. I will start off with the positives. Beautiful resort with a beautiful beach!!! Several resorts in Mexico the beach has been too rocky to get in the water- not the case here! Water is a brilliant blue and there is a lifeguard on duty! Water is very accessible!!! Large pool area with two sw... Read more
from Grayson, Georgia
Submitted on 30-06-2016
Hotel has everything for all ages, Food was amazing. People are down to earth nice. We will definitely comeback. Super .. Excellent. Great view from the room. Clean rooms, beach, Best place on earth. We will definitely come back. Kid enjoyed the kids club.
from
Submitted on 30-06-2016
My family had an awesome experience here and will definitely go back as soon as possible! The staff were so friendly and accommodating, especially Paisana Ramirez on the beach and Fernando in the Rock lobby. Food was great and the rooms were spacious and clean!
from Atlanta, Georgia
Submitted on 30-06-2016
This trip definitely made a lasting impression on my family and we are sure to come back! I wanted to give special thanks to the BIG 3 of our stay, the entertainment crew, Big Papa, José, and Smiley. These guys were definitely the highlight of our trip and made everything worth while. They were extremely welcoming and fun to be around throughout our stay. Anytime they were around the party was sure to be a blast. They always wanted to keep us entertained and interact with everyone daily. As ... Read more
from Jersey City, New Jersey
Submitted on 30-06-2016
Hotel was nice , rooms were excellent and food was great for an all inclusive . Do the tours so you can take advantage of free spa's or other excursions. Great place to stay in Cancun will visit again
from Atlanta, Georgia
Submitted on 30-06-2016
Everything from start to finish was perfect on this trip. Me and my family just got back from vacation (6/18/16 - 6/23/16) and already in a rush to back. The concierge were great at handling situations and always greeted you with a smile. No complaints on the food nor the drinks. Room service was great and on time, and they even call your room to make sure if you received your order. Vendors didn't pressure you to buy anything. The Chichen Itza Mayan Ruins tour with Amigo Tours was the best tour... Read more
from Jonesboro, Arkansas
Submitted on 01-07-2016
This hotel is excellent! Butlers Mark and Berni are terrific! Carmen is winderful deep tissue massage therapist! Food is excellent. All staff go out of their way to make your vacation the best! I highly recommend this hotel!
from Cancun
Submitted on 02-07-2016
Ok, me again I know my last review was great but this time it's even better food at the Chao restaurant was amazing. From waiters to Avrile the Manger were so friendly and hospitable that I felt like a king as usual. Bartenders made drinks to die for me and my wife had a much needed bonding experience between massages and beach time that we really needed thank you hard rock once again for welcoming us with open arms. Love this place with a passion
from
Submitted on 02-07-2016
dont use dynamic international airways when booking a vacation with flights cuz theyoffer a cheaper rate than other airlines but they play bait and switch w flights after you purchase the flights and then customer service saids take it or leave it
from Wilmington, Delaware
Submitted on 02-07-2016
Stayed here June 23-June 27,2016 for an Indian destination wedding at the hotel. There were many parts and events scheduled for the wedding and the hotel did an excellent job with all events. I would not go to Cancun in summer due to the unbearable humid heat. I have been to Cancun many, many times starting at age 16 when one had to ride the local bus downtown for authentic food and entertainment or go to Senor Frogs. I believe the hotel is all inclusive which was convenient and there are many g... Read more
from San Francisco, California
Submitted on 03-07-2016
This place def rocks, rooms are a bit small, but doesn't matter because the hotel keeps you busy with activities for you and the kids that you barely spend time in the room. Room are stocked with liquor dispensers(adults)and snacks for kids. I would def go back!!
from Chicago, Illinois
Submitted on 06-07-2016
This place is just INCREDIBLE, I stayed there with my wife and kids from June 2nd-9th and we all had an amazing time, from the food to the drinks everything was just top of the line, we are looking forward to our next one again and will definitely be a Hard Rock.
from Cancun
Submitted on 06-07-2016
The hotel and management was awesome. The food was excellent as well as the service. Everything was top shelf. The beds were exceptional! the 1800 thread count sheets felt like we were sleeping on a cloud. The Italian cuisine was exceptional. We would definitely visit again.
from
Submitted on 06-07-2016
This place blew my expectations out of the water. Once we were there it was hard to believe it was an all-inclusive. They don't cut corners anywhere. From the moment we arrived, it was obvious that they strive for excellent service. And the hotel itself was gorgeous and extremely accommodating. The restaurants, especially Ciao, can compete with some of the best of them here in LA. Our server there, Julio, was so fantastic that we had dinner at Ciao every night. Again, it was hard to believe it w... Read more
from Cancun
Submitted on 06-07-2016
EXCELLENT!!!!! Very happy with the food, hotel, atmosphere and service. The quality of food was excellent. The Italian restaurant, Ciao, was superb! You couldn't walk 5 feet without seeing food or a drink. Huge variety of food offered. If you are lounging by pool, they bring the food and drinks to you. Highly recommend for families with older kids. They were kept busy all week by Big Papa and the wonderful entertainment staff. Caesar kept everyone involved by the pool everyday. The foam party ... Read more
from
Submitted on 06-07-2016
My parents stayed here last summer and raved about the experience they had. We decided to stay here because they claimed it was so great - let me tell you, not only were they right but this hotel exceeded all my expectations! From check in to check out everything was amazing - room, pools, view, food - but what really made this experience better than any other was the staff. On our first night we met Marlene who showed us how to properly drink tequila. Now the staff interacts with hundreds of pe... Read more
from
Submitted on 11-07-2016
I went with my boyfriend for a week at the end of June 2016. The hotel was amazing. The whole hotel was extremely clean, even the toilets by the pool were kept very clean. The food was amazing for an all inclusive hotel, there was a wide variety of food and it didn't get boring at all. The staff are extremely helpful and friendly. A few of the days we got to the pool a bit late in the day and there were not any sun beds left however we would ask the staff around the pool and they would always fi... Read more
from New Kensington, Pennsylvania
Submitted on 11-07-2016
The staff was excellent! The food and drinks were great. Elias was always there in the morning to get us pool chairs, towels, ice for our water great server!! The hotel was very clean. The kids had a great time with all the activities! Hope to be back next year!!
from Glasgow, United Kingdom
Submitted on 11-07-2016
We stayed at the Hard rock hotel in June, after a long flight checkout was quick and easy. We were showed to our room and the luggage arrived ten mins later. The room was spotless, the bed was so comfy ,the only thing that let the room down was the view , we were restricted with the walk way on the 3rd level and it meant everyone could look down onto our balcony. Food and restaurant were great, staff at the pool were great too, especially Christian. Smash bar couldn't do more for you, the staf... Read more
from Westchester, NY
Submitted on 11-07-2016
This was a first time trip to this hotel for my family. We had an amazing time. The property was well kept. The staff was kind and focused on ensuring that our stay was just right. The meals in the restaurants were delicious. They even let us take our sleeping baby's meal back to the room so that she could enjoy it later. Towels were readily available each morning and if you needed an umbrella, a staff member would take care of it. Overall, it was a great experience.
from Cancun
Submitted on 11-07-2016
This was not the cheapest hotel in the brochure but as we were going to get married in the resort we were happy to pay a little more, all I can say is we got more than our moneys worth and pretty sure we ended up saving money by choosing Hard Rock. Our wedding ceremony was complimentary and included celebration dinner, beautiful bouquet and personal attention, we also had room decorated with champagne and flowers and breakfast delivered next day at no extra cost. Adding in the fact that all in... Read more
from Ephrata, Pennsylvania
Submitted on 14-07-2016
Excellent service very friendly it was a nice experience to many things to do all day everyday the beach is nice... had lots of fun at the pool.. love their food anything at anytime all inclusive just love it....
from Weirton, West Virginia
Submitted on 14-07-2016
I don't even know how to begin to say what a great time we had at this hotel. This was the first time ever doing an all inclusive for my partner and I. I was afraid being a sober vegetarian I would not get my moneys worth, this was not an issue. I drank non alcholic pina colada and mango tango, basically everything. There was plenty of vegetarian options everywhere, except maybe outside by the pool area sometimes, but still not an issue. The service was 5 STAR and amazing. We had a bali bed by t... Read more
from Washington DC, District of Columbia
Submitted on 14-07-2016
If you are going to Cancun Mexico...do yourself a favor and stay at the Hard Rock Cancun. This is the first time in 20+ years that my husband and I did not leave the resort while on vacation. There was just no need or desire to leave the property. Why leave all this bliss?
from Sao Paulo, SP
Submitted on 15-07-2016
It was a great experience. I have been to Hard Rock with my wife and two kids. We loved everything, the facilities, the service, kids club. The food is delicious. We definitely have plans to come back one day.
from Altamonte Springs, Florida
Submitted on 15-07-2016
The property was very secure and beautiful. The staff was absolutely awesome.. everyone was so friendly and helpful. The room was great! Very clean and comfortable. The food was terrific. We tried all the restaurants and no complaints.
from
Submitted on 17-07-2016
Prepare to be pampered! The staff is wonderful and attentive. They put so much attention to detail in this place, that you really wish for your vacation to never end. The specialty restaurants are delicious, but again, the attention is what makes your experience. We got upgraded upon arrival, and received a wonderful front beach suite. We were so happy in here that we had a hard time booking outside activities! Great music, good food, high quality drinks and foam parties! Gotta love it! My... Read more
from chicago
Submitted on 18-07-2016
We are a family of six with the oldest being 22 and youngest is 7. This place makes everyone happy! The entertainment staff is super, they always make us feel like family when we visit. Noel at Ciao is the BEST waiter as we look forward to seeing him every year and Willy at the pool bar is another fantastic employee. Thank you for making our family vacations so memorable!
from Manchester, United Kingdom
Submitted on 18-07-2016
Hi, Visited HRC - Wow, the staff cannot do enough for you, especially my Daughter who is 3 years old. Rooms are not as picturesque like some of the other hotels I've stayed in within Mexico but the atmosphere and service makes up for this. We stayed for 2 weeks - Please be warned the hotel rooms can be loud from other guests at night so keep this in mind. I would go back again yes.
from Cancun
Submitted on 18-07-2016
It is a great hotel for youngsters, couples and families. The resort offers a little for everything and its has a Rocking Vibe all throughout. Beach is great! However, a little hot in the lobby and lobby bar! Staff tends to be responsive only with tipping. At the beach, again service supervision would be ideal!
from Harlow
Submitted on 19-07-2016
I spent a week here with 370 colleagues for a work trip. In this hotel you can truly live like a rock star, food is served 24/7 (you can order room service any time of night), the view from the hotel is stunning and the sea view rooms are incredible. Our room had it's own jacuzzi tub and drinks optics! The pool did get very busy but there is plenty of sun loungers and we never had any trouble getting one. There is plenty of choice of food every day, you can go into the buffet restaurant or they... Read more
from Washington DC, District of Columbia
Submitted on 21-07-2016
I stayed at the Hard Rock Cancun for 4 nights back in June for a family wedding. It was the greatest Resort I have ever stayed. The rooms were amazing, staff was great and food was delicious. I loved the grilled food by the pool each day and enjoyed an amazing lobster at one of the restaurants on resort. I would certainly stay at this resort again in the future.
from
Submitted on 21-07-2016
I am writing this review to thank Karen for doing such a wonderful job on both my hair and my eyebrows. Karen spoke English very well and engaged in conversation with me for the whole time I was getting my hair/eyebrows done. She was very considerate in offering me a smock to wear so my clothes would not get dye on it. She even offered a drink to me as well. I liked that Karen did a thorough job of making sure the color was done correctly. She also offered advice of caring for it afterwards... Read more
from Cancun
Submitted on 21-07-2016
Overall, my husband and I had a great trip. It was our first time to this resort. The hotel was beautiful, and the food was great. My only disappointment was our room. We had reserved a Deluxe Platinum King bed ocean view. The room was on the fourth floor in a corner of the hotel. When you entered the room, it included the bedroom area with a view of the ocean. The adjoining room was the bathroom with shower and Jacuzzi tub. The shower blocked 3/4 of the Jacuzzi tub and it was very diff... Read more
from Auburn
Submitted on 21-07-2016
First visit to Cancun, and what a vacation it was! HOT and enjoyed every second! The staff at the hotel/resort went out of their way to accommodate every need, want, and wish! We took advantage of the resort credit promotion and were able to visit Garrafon Natural Park in beautiful Isla Mujures, (need your license to rent a golf cart) spa massages for 4, and shopping inside the resort(but NOT the HardRock store) using our credits~paying a 20% fee on the cost of any credits used when checking out... Read more
from Cory, Indiana
Submitted on 21-07-2016
Hard Rock is phenomenal. Something for everyone. Beautiful beach, no rough coral, no seaweed to navigate through. Personnel go above & beyond in every area of the hotel. Everyone works hard to make sure you enjoy your stay. Save taxi money & use the public bus. Approx $1US one way. Took the bus several times. Very convenient & easy to navigate. Just tell the driver where you're going-easy! Nightly shows at Hard Rock fantastic. Do NOT miss the Michael Jackson show-we would go again & again if off... Read more
from
Submitted on 25-07-2016
I travel all over and love all inclusive but as we all know they don't always offer a great experience This Hotel is 5. Star in the way the treat guests and the food is Awesome! We will return very soon
from
Submitted on 25-07-2016
We went for the first time to Cancun, Mexico. We chose this resort based on stars and reviews. I can only say how amazed I'm about this resort!!!' Everything from the service, the food, the cleanness, the entertainment, the staff etc etc. We went as a family there whith 2 kids (7 year old and 3 year old) I can only say there is everything for any age group!!! The pool parties are the best!!!! Their kids club is amazing!!! I definitely recommend to anyone planing on traveling to Cancun, Hard Rock... Read more
from New York City, New York
Submitted on 25-07-2016
I come to Hard Rock every year with my family and it is so great. Some things changed this year that I noticed, however. For example, hard rock used to cater to a more upscale crowd, but at this stay, the entertainment seemed more for trashy teenagers and party-goers. Of course, I would take into consideration that it IS the Hard Rock, but I have never witnessed this previously. Previously, hard rock had a no spring breakers policy, but it seems like all they care about is money now. As long as ... Read more
from Chapel Hill, North Carolina
Submitted on 26-07-2016
stayed there for weeks and enjoyed the pool the restaurants and spa, also the welcoming from staff when you arrive at the location. the Food is so good, not mentioning the beach. friendly and professional staff.
from
Submitted on 26-07-2016
This is my second review on trip advisor. Also, this is our sixth time in Mexico. We have traveled all inclusive hotel packages in Cancun, riviera Maya, and Puerto Vallarta. This year we decided to come back to Cancun and try out the hard rock Hotel as we have received many good reviews from our friends. But the result was somewhat disappointing for the following reasons : 1. Room- it's very small and my husband complained about the design. The Jacuzzi tub took up about one third of the roo... Read more
from Old Bridge, New Jersey
Submitted on 27-07-2016
Everything about our stay and wedding was perfect. We were treated so well and our wedding day had not one single flaw. Elvia was the best planner and I would recommend this resort to everyone as would my guests! We traveled with 56 people and not one of them had any complaints. From service to food to amenities everything was perfect. Rooms were clean and modern and beds were very comfy. Our wedding venues were beautiful and I couldn't have done it without Elvia as our planner. She made the exp... Read more
from
Submitted on 28-07-2016
Our destination wedding was at the Hard Rock Cancun. We has 23 adults and 2 children travel to this resort. Since, this was our second marriage we only invited a small number friends and family. We couldn't expect everyone to afford this event. And friends and family had an awesome time. I give the resort 5 stars. The Staff was friendly, the rooms were clean and beautiful, the premises was well maintained. There was a wonderful assortment of food at every corner. We ate all day at the pool, and... Read more
from Cancun
Submitted on 28-07-2016
Hands down the best hotel I have ever stayed at in my life. We were only there for 5 days and I wish we had booked longer. The staff are amazing! Anything you want/need they are there. There is endless entertainment from the pool to the lobby to the shows in their mini theatre. Anyone I know going to Cancun I will be telling them to stay here! My only complaint is that I had to leave.... Love the hard rock Cancun!
from Cancun
Submitted on 29-07-2016
Everyone was attentive, helpful and polite. There was always so much food out and around even my picky eaters were pleased. Because there were so many staff members we never felt neglected or had to wait long for anything!
from Brooklyn, New York
Submitted on 29-07-2016
I visited the Hard Rock Hotel Cancun for a family member wedding and I had an awesome time. I had such a wonderful experience at the hotel i cant wait to return next year. Everything from the food, the service and people were great. The staff did an excellent job making my family member wedding an excellent experience. If I decide to get married in Mexico it will be here for sure.
from
Submitted on 01-08-2016
I recently traveled to the HRH Cancun, and it was an amazing experience! This was my first all-inclusive experience and it was WELL worth the cost. The room was nice, and housekeeping made sure it was clean. They work super hard to make sure you enjoy yourself. With any request (including room service) that you call down and make, you receive a courtesy call to make sure your service was rendered. Everyone is super friendly and helpful, and the food was awesome on top of everything! I didn't eve... Read more
from South Africa
Submitted on 02-08-2016
Was so excited when our agent from Uniquest Travel booked us this hotel! We read other reviews of this hotel and looked at pictures etc and could not wait to spend a week in Cancun. We arrived at the hotel and were immediately taken to the VIP check in area and were oferred lovely cold welcome drinks (Cancun is hot esp in July) and snacks. Hi-tech was the name of the guy that did our check in and brought all the documents and wrist bands for all inclusive to us. We just sat, chilled, drank and a... Read more
from Apple Creek, Ohio
Submitted on 02-08-2016
Excellent!! Customer service was excellent. Housekeeping was great. Cleanliness of the hotel was great. Entertainment was great also. Really like the Mexican night and family night that was for us when we were there. I would recommend to anyone to stay at the Hard Rock Hotel!
from Middletown, Connecticut
Submitted on 02-08-2016
this is the 2nd time we've been here and this time was even more fun than the first time! Hard rock is the way to go in cancun hands down! The food, service, entertainment, and fun is second to none! Delixe platinum room is a must! That view of the ocean and pool is worth every last penny!! Would go again in a heart beat! Going to try Hard Rock Punta Cana next!
from Raeford, North Carolina
Submitted on 02-08-2016
We went to Cancun on vacation and stayed at Hard Rock Hotel, what a AWESOME experience. The hotel was great, the food was good and the service was too. I would recommend this hotel if you are going to vacation there.
from Cancun
Submitted on 03-08-2016
The Hard Rock is the only place to stay. They have the best service, they sure make you feel like VIP. The staff is friendly and they go out of the way to get you what ever you need. Rooms are always super clean as well as all the facilities.
from Norco, California
Submitted on 03-08-2016
Hard rock is not a place to go if you want to relax. It was geared to the twenty somethings and not my preference. The pool is very small and after a few hours so dirty you do not dare put you face in the water. The party atmosphere is for some but not me. The food at the Mexican and Zen restaurants was very good. Food at the pool in the afternoon got really boring since it is the same everyday. Been to many resorts in Cancun and I would not go back to this one.
from Ottawa, Canada
Submitted on 04-08-2016
Nice Hotel, Amazing Pool experience. Nice and clean area's and restaurants as well as impeccably clean rooms. Service at pools and bars is wonderful. The service in the restaurants is good and the front desk service is not great. I have been here for two years now with 20 of our employee's and haven't had the best check-in experiences. The rooms don't seem to be what we ask for or paid for sometimes. Overall, a good all-inclusive hotel with a great proximity to Cancun Shopping, Restaurants and E... Read more
from Sugar Land, Texas
Submitted on 04-08-2016
The HRH is centrally located on the Zona Hotelera stretch and has all the amenities you could expect of an all-inclusive resort: A beautiful beachfront with very attentive lifeguards (Christian, especially), a very active entertainment schedule (I highly recommend the Michael Jackson show), fine restaurants (Frida is my fav), and a great fitness center, just to name a few. Those are some of the things I really enjoyed during my stay. Most of the staff is great, but I was particularly blown away ... Read more
from
Submitted on 05-08-2016
Don't come to this hotel if you intend to relax! There is constant music poolside from 7am to 6pm so if you have a sea view room there is constant noise! I get its a Hard Rock so you expect music but it's very loud all the time, there can also be late night music. We had a Platinum Deluxe Room for 2 adults and 2 teenagers, the room was very cramped with a lack of storage space nice touch having the jacuzzi but it takes up valuable space. The fixtures and fittings were starting to look a little ... Read more
from Cancun
Submitted on 06-08-2016
This hotel cannot be faulted .. We felt like rock stars from the moment we arrived . The rooms were exactly as you see in the brochure.We enjoyed every restaurant as the service and food was fantastic .. The pool party, beach party and foam party was so much fun for all . Thank you for everything .
from Charlotte, North Carolina
Submitted on 07-08-2016
Great time and entertainment staff was amazing!! Loved us some Victor!!! Food was amazing no matter what time of day, and the daily activities kept us well entertained. Excursions were easy to book, and we thoroughly enjoyed the manicures, pedicures, and massages we received at the spa.
from Buffalo
Submitted on 07-08-2016
The hard rock cancun is exceptional! The food, amenities and facilities rival any hotel in the USA or Canada. The food is great at all restaurants. Breakfast at zen is outstanding. The variety and quality of food is fantastic. I loved that there were authentic Mexican dishes as well as typical American food. The pancakes were shaped like hello kitty, butterflies and guitars. Very artistic!!! The fruit selection was incredible and beautifully presented. Lunch can be had anywhere. You can n... Read more
from Artesia, New Mexico
Submitted on 08-08-2016
The facility was great but what really stood out was the feeling you got from every staff member weather they were a maintenance person or wait staff every person really seemed to be happy you were there!
from
Submitted on 08-08-2016
Very noisy hotel, loud music until midnight every day, terrible customer service, very difficult to find a beach chair after 9:00 am they will be all reserved and you will find plenty of private spaces for premium members ... this is my third time to Cancun and this worst hotel of all.
from chicago, il
Submitted on 10-08-2016
There's always something fun going on at all times. The staff really go out of their way to make guests feel welcome and comfortable to get engaged in the various activities. The food at the restaurants was excellent. Really can't say anything bad about the property. Had an incredible time. Looking forward to returning.
from
Submitted on 10-08-2016
Best hotel I have ever visited,I really can't find 1 negative thing to say.. The entertainment staff are the best I've ever come across and I'd take my family back here every year,the only thing to avoid is the laundry service as its about 10 X more expensive than England..
from Cancun
Submitted on 11-08-2016
Great staff, atmosphere and overall experience! We really enjoyed our family trip! Beautiful beach, entertaining kids club and adult activities, great music, awesome shows! We definitely recommend staying at this hotel over other properties in Cancun!
from Sunderland, United Kingdom
Submitted on 11-08-2016
Just arrived back from my honeymoon at hard rock cancun, it was amazing! The hotel is so good and the staff are amazing, Iv never stayed anywhere before where the staff are so friendly and willing to help! During the day there was constantly something going on to keep you amused from pool foam parties, live bands to zorbing in the pool! Or if you wanted a quite day you could head down the beach were there was never a problem getting a lounger and it was so relaxing, again the staff around the po... Read more
from Cancun
Submitted on 11-08-2016
The service was amazing at hotel. Jimy at the float bar was awesome, fast and friendly. He was always smiling. Jose the cutest 22 yr old activity coordinator was so fun that we told him he should visit us if he comes to the states. Valitaliano was also so accommodating upon arrival and departure. Roger the float bar waiter was also excellent.
from Greenville, North Carolina
Submitted on 15-08-2016
Although we did not purchase the RCI- I have to say that this hotel is amazing! It is very pricey but you pay for what you get! Absolutely gorgeous rooms that have adjoining rooms with DVDs, PlayStation and security features for the kids! The pools were beautiful and the kids and teen camps kept my kids having fun!! I didn't know Hard Rick was doing Hotels- and they are doing them right! You can shop your hard Rock souvenirs and see the great outfits and memorabilia you would see in a restauran... Read more
from Sacramento, California
Submitted on 15-08-2016
We went on a family trip in July 2016 and had a wonderful experience. Hard Rock hotel is an all-inclusive hotel which was perfect for my family of 7. Everyone made us feel welcomed from the Driver to picked us up from the airport to the cleaning crew. We felt very comfortable at all times. Although this place is all-inclusive and according to the contract TIPS are also included I strongly recommend you tip your server. we had a wonderful experience with Juan Carlos Guzman and Roxana while we w... Read more
from Lancashire, United Kingdom
Submitted on 15-08-2016
I don't normally bother writing these kinds of reviews, but in this case I'd like to share my experience with others. I recently spent two week here with my wife and children at this hotel and both the resort and the hotel were fantastic. Actually we've been to Cancun several before, so I knew what to expect, but we were new to this hotel. While we have always had good service in the other hotels, they do not compare with this one. Good value, varied restaurants with delicious food (my favourite... Read more
from
Submitted on 16-08-2016
Fantastic hotel. 24-7 food. Great service. Lots of things to do. Special mention to Roger Diaz, serving us drinks all day down at the pool, friendly smile, always running, didn't have to order drinks, always there when needed. Had a brilliant time.
from Las Vegas, Nevada
Submitted on 16-08-2016
This was our second trip to the Hard Rock Cancun and we really love this place. The service is very personal and the staff always acknowledges us at every outlet. The food quality is consistently good and they have top-shelf beverages available. The entertainment staff does a great job making sure you have a great day at the pool or beach. If you are looking for the best beach and bluest water in Cancun, the Hard Rock is your place.
from Las Vegas, Nevada
Submitted on 06-09-2016
We were in Mexico for the Warren Hill Jazz Festival. This is a typical all inclusive. Please do not bother to try to remain on a diet. The staff members are super friendly! Which made our stay great. I loved our suit. We had a two story room. The top floor had a Jacuzzi with unbelievable views. The hotel was EXTREMELY quiet. Which was odd to me considering there were THOUSANDS of people there for an outdoor jazz festival. I spent my days in the pool or the ocean (usually both) the bar staff a... Read more
from Chicago, Illinois
Submitted on 07-09-2016
Absolutely stunning property. Worth every dime....Rooms all have views. We had a view of all the action...There was something to do every minute of the day....The bed was too comfortable which was great because they offer 24hours of room service and all the food is good.....My room had a liquor dispenser which made it easier didn't have to go to the lobby to get a drink..I had room 934 which faced the pool and the beach I was able to see what was going on on the resort without leaving my balcony... Read more
from Leeds, United Kingdom
Submitted on 07-09-2016
My husband booked a 2 week holiday almost a year ago for my daughter and son-in-law for their honeymoon, using our Legendary Hard Rock membership. When we originally bought the membership we were told about its benefits, one of them being that members would receive preferential treatment. We were delighted to be informed by the person taking the booking, that as honeymooners, the couple would receive a complementary romantic dinner on the beach, cake and wine in their room on arrival, a beach ... Read more
from Dallas, Texas
Submitted on 07-09-2016
Great All- Inclusive. Variety of restaurants, and bars to choose from on the resort. The entire staff were friendly, and helpful. There is a family side called Hacienda, and all adult side called Heaven. Both sides are wonderful. Fantastic food, and tasty drinks.
from South Carolina
Submitted on 07-09-2016
7 days stay was the best vacation ever. This place is wonderful . From entertaiment for the children to great restaurants and club for the adults. Huge pool with 2 bars, food and daily activites from live bands playing rock to pool areobics to stay in shape. Nightly dinner with a theme and guided trips to amazing places. The staff is great. The housekeeping crew will keep your room so clean and neat that you dont wanna undo the beds. The bartenders are awesome. Rodrigo at the pool bar is the be... Read more
from
Submitted on 09-09-2016
Hands down one of the best all-inclusive resorts in Cancun, service is awesome, food is great and the location could not be better, you have everything at your fingertips, souvenir store, atm, transportation, etc. Te bars were great, awesome drinks, some of the employees are super well trained like Marco from Zen restaurant, Sergio, Fernando from the bars, the girls that work making pizza, Luis one of the servers, the gentleman who chatted with me at the beach, his name was Malpic (?) I guess. J... Read more
from
Submitted on 09-09-2016
My family came here for 8 days and we truly enjoyed our stay, despite the rain while we were there. First impressions: I really liked the outside of the hotel. Looking at it makes it feel premium. Once we got inside, it looks good as well, I don't have much else to say about the lobby. Our room was very cold at 21 degrees when we walked in, but that was fine. I was really impressed with the view that we had (Oceanview, 6th floor) and the jacuzzi in our room. Overall, everything looked good. Re... Read more
from Glasgow, United Kingdom
Submitted on 09-09-2016
Hard Rock certainly does ROCK, brilliantly cool relaxed vibe everywhere you went. Food and service was out standing, hotel is the best we've stayed in. Only negative was I didn't like the VIP section at the public pool that lay unused every day, when some people maybe struggled for a bed. Liked the policy of if your sunbed lay for maybe an hour with no one on it they removed your towel. We will most definetely be back to Hard Rock Cancun.
from Kent, United Kingdom
Submitted on 10-09-2016
Me and my wife have just spent 10 days at the Hard Rock Cancun for our honeymoon and it was incredible! We were literally treated like Rock stars by all the staff and in particular Claudio (waiter) and Jesus from the swim up bar at the pool. Waiters from the Zen and Ipanema restaurants also made us feel special by acknowledging our one year wedding anniversary with champagne and chocolate covered strawberries! Food from all restaurants was amazing and plenty of it. Also you will never be wit... Read more
from
Submitted on 11-09-2016
The best resort I have been to, due to great staff who care about the needs of guests and providing personal and professional services. I had become ill and they had a Dr. sent to my room at 10:30 pm. He was a very competent and caring Dr. who was able to treat me and enable me to fly home the next day. The resort paid his charges.
from Middlesbrough, United Kingdom
Submitted on 13-09-2016
Recently returned from a two week stay. The staff completely made the holiday they cannot do enough for you. The waiters around the pool go above and beyond to make sure you have the best time. I would like to mention Merley and Claudio who made our days around the pool very enjoyable never without a drink and always making sure we were ok. All the staff deserve credit and a mention but Jesus was top class and really made our holiday making the experience very much personal spending a lot of tim... Read more
from Glasgow
Submitted on 14-09-2016
Fantastic hotel was ther in June this year staff amazing the whole place was fantastic but the rooms were ok did expect them to be better tho but nothing muck for teenagers at night my son was bored in the evenin trying out the knew hard rock in Tenerife in October this year so let's hope it s amazing like cancun hard rock x
from Central Florida, Florida
Submitted on 14-09-2016
The room was great, clean, the service was 10+, I enjoyed everything. The only thing I would make sure the guest knows how to turn on the lights in the Suites. It took me a long time until I found a booklet that told me to use my key in the key holder near the front door.
from Cancun
Submitted on 14-09-2016
Was taken back by the personal service. Wasn't expecting to be waited on like we were. Fabulous pool beach and views. Would go again. Family friendly but not annoying. This place prices out most troublemakers. Room service is top notch. Food is excessive and you will gain 20 lbs but no worries about montezumas revenge with filtered tap water. Will go again for sure
from Colorado Springs, CO
Submitted on 15-09-2016
This was by far the best all inclusive hotel that we've ever visited! The personal service given by ALL STAFF MEMBERS ( pool, bars, front desk, housekeeping, restaurants, entertainment staff, gym staff, concierge, spa staff, etc) was consistently outstanding. The pool was great - always something going on and pool bartenders & waitstaff were great! The variety of restaurants couldn't be beat and there was never a problem getting a table. We did visit in September (off season) but I can't ima... Read more
from Union, New Jersey
Submitted on 16-09-2016
The room was just amazing ! The food lets not talk about because it still makes me hungry ! you pay for what you get . I highly recommend Hardrock ! The view from my room was to die for . I was on the 6th floor. My friend and I had the time of our life.
from Bristol, United Kingdom
Submitted on 17-09-2016
Myself and my friend booked to stay in the Hard Rock for our 21st birthday From when we walked into the hotel and from the moment we left the service was above and beyond everything we expected. I have never stayed anywhere else where the staff were so genuinely happy and enthusiastic about their jobs and the guests. The hotel is in a beautiful beachfront location, which we had views from our room of. The room was very spacious and the beds extremely comfortable. Housekeeping was great and they ... Read more
from Newmarket
Submitted on 20-09-2016
This was my third time at the hard rock franchise, first time in Cancun and 2 times in the Mayan Riviera; my experience was nothing short of AMAZING!! when we arrived, my wife and I were received at the lobby and sent right away to the VIP area while the check in was being done for us, we enjoyed a nice glass of wine and some prosciutto, when we arrived to our room it was beautiful as usual and it had an incredible view, full bar with a bottle of whisky,rum,vodka and tequila plus the mini fridge... Read more
from Hialeah, Florida
Submitted on 21-09-2016
I went to Hard Rock Cancun and I bring with me 12 persons btw family and friends I took all of them to the membership meeting . I misunderstood that for every member I bring to de legendary club I'll get some incentives . So they bought the membership , I upgraded mine and I got a gift to go to Punta Cana for the special event they were promoting just members , well I tried to make my reservation and surprise ! No room for me and I loose my (gift ) . So to bad experiences with promises on the ... Read more
from Bideford, United Kingdom
Submitted on 21-09-2016
My hubby and I decided on hard rock cancun as its my 50th birthday year so wanted something extra special, and wow it was!! My eyes were huge as soon as we walked into the lobby, everything you see in the pictures are soo right it was immaculate. After a very quick and easy check in we went to our room on the third floor and boy what a room! two double beds, double seat Jacuzzi bath, and the best power shower. We were on the side of the building and being on the third floor had fabulous view of... Read more
from
Submitted on 21-09-2016
From start to finish this place was 5* The service was second to non and they treated me and my partner like royalty. We made some amazing friends and throughly enjoyed our holiday here! We can not wait to come back. We would especially want to say thank you to Roger to who looked after us every day whilst we lay by the pool!!! I have never review anywhere previously however ... I Would recommend this hotel to any young couple Jennifer, Chester
from Manhattan, Illinois, USA
Submitted on 21-09-2016
Like the title says... you can't go wrong here. This is was our first all inclusive so we have nothing to compare to but that does I can't see this place being beat. The service is top notch from the moment you step out of the taxi (or van). Cold towel, cold drink waiting for you. We spent most of our time at the pool and swim up bars. The party started at 9:00am every day. The entertainment staff kept the party going all day long. The other end of the pool has a swing up bar as well and can be ... Read more
from Silver Spring, Maryland
Submitted on 23-09-2016
I Traveled with my Sister's Group~Jazz n Pink who Performed at the Cancun. JAZZ at Hard Rock. This was our first all inclusive. Our Room and service's received was the Best The entire Staff members were Very warm and friendly. And a Special Thank you to Mr. Many!
from Kuala Lumpur, Malaysia
Submitted on 24-09-2016
This place is nice by the beach and you can enjoy the sea swimming, sunbathing, birds, food and drink. Enjoy the Mexican hospitality service. The view is nice by the beach and you get variety of food to choose from too.
from Estero, Florida
Submitted on 24-09-2016
We have been to a lot of all-inclusives and many of them the service isn't great but the hard rock cancun had amazing service. Loved the ambiance and the different live band options. We stayed in presidential suite ocean and pool view and it was great.
from Des Moines, Iowa
Submitted on 24-09-2016
Our stay here was amazing. That's really all that needs said, however I'll elaborate for the sake of future visitors. We did not use the hotel service for transfers as it was quite pricey ($250 for round trip) so we used USA Transfers ($65round trip) and they were awesome! Even had pop and Coronas on ice waiting for us in the van. Check in went pretty smoothly. We had two rooms and at first glance she said there was only a reservation for one but looked again and found the second. No big deal... Read more
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Submitted on 25-09-2016
What an amazing hotel. I haven't got a bad thing to say about it. I will 100% be going back and I don't think I'll bother trying out any other hotel because I don't think it could get any better. The staff are the loveliest and most helpful people I've ever met. The pool days are so fun and I can't praise the entertainers, bar tenders and pool workers enough, always there to help you. There was a mixture of groups, couples and families and I was told by other couples who had stated in Cancu... Read more
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